Business support device and program

Abstract

Provided is a business support device capable of proposing specific support information regarding business instructions received by a target person. 【Solution means】A business support computer 11 including a processor 19 that executes processing, wherein the processor 19 performs a first process of obtaining business instructions received by a first target person, supports a business to be performed based on the business instructions received by the first target person, and determines whether it is possible to generate a plurality of pieces of business support information having different basis information in a second process, and when it is determined in the second process that it is possible to generate a plurality of pieces of business support information having different basis information, a third process of generating a plurality of pieces of business support information having different basis information, and a fourth process of providing the plurality of pieces of business support information generated in the third process and their respective basis information to a terminal device <12A> used by the first target person. A business support computer 11 having such a configuration is provided.

Description

Technical Field

[0001] The present disclosure relates to a business support device and a program capable of generating support information according to a business instruction received by a target person.

Background Art

[0002] An example of a business support device capable of proposing support information according to a business instruction received by a target person is disclosed in Patent Document 1. The communication support device (business support device) disclosed in Patent Document 1 includes a communication unit, an interaction unit, and a communication support unit. The communication unit can communicate with an external terminal, and the interaction unit analyzes a user interaction received from one external terminal via the communication unit.

[0003] Further, the communication support unit disclosed in Patent Document 1 identifies keywords that may form communication with another user based on the analyzed analysis result. The interaction unit generates a device interaction for promoting communication with another user based on the keywords, and outputs, via the communication unit, a device interaction for promoting community formation with another user to one external terminal.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] The inventor of the present application recognized the problem that the communication support device described in Patent Document 1 does not propose specific support information regarding the business of a user (target person).

[0006] An object of the present disclosure is to provide a business support apparatus and a program capable of proposing specific support information for a business instruction received by a target person.

Means for Solving the Problem

[0007] The present embodiment discloses a business support apparatus including a processor that executes processing, wherein the processor performs a first process of obtaining a business instruction received by a first target person, supports a business to be performed based on the business instruction received by the first target person, and a second process of determining whether a plurality of pieces of business support information having different basis information can be generated, and when it is determined in the second process that a plurality of pieces of business support information having different basis information can be generated, a third process of generating a plurality of pieces of business support information having different basis information, and a fourth process of providing the plurality of pieces of business support information generated in the third process and their respective basis information to a terminal device used by the first target person.

Effect of the Invention

[0008] According to the present embodiment, a business support apparatus and a program capable of generating specific business support information for a business received by a target person are provided.

Brief Description of the Drawings

[0009]

Figure 1

Figure 2

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Figure 5

Figure 6

[0010] (Example of business support system configuration) In this embodiment, several specific examples of a business support system, a business support device, a business support method, and a program are described with reference to the drawings. FIG. 1 shows an example of a business support system 10. The business support system 10 may be provided to a user organization by a system provider. The business support system 10 is constructed within the domain of the user organization. The business support system 10 is composed of a business support computer 11, which is an example of a business support device, and a terminal device 12. The business support computer 11 is connected to the terminal device 12 via a network 14.

[0011] The network 14 is a communication line that transmits various types of information and data, and may be realized, for example, by an intranet, a local area network, etc. The network 14 may be configured by a communication antenna, a communication device (access point), a repeater, a communication circuit, a communication cable (copper wire, optical fiber), etc. The repeater may include a modem (a device that converts analog signals to digital signals), a hub (a concentrator), a router, etc. The communication line includes one or more communication means of wireless communication or wired communication. Wireless communication includes short-range wireless communication. Short-range wireless communication includes, for example, wireless LAN (Wi-Fi (registered trademark)) and Bluetooth (registered trademark). Wireless communication includes electrical signals, optical signals, radio waves, infrared rays, satellite communication, etc. Signals used for communication include digital signals and analog signals.

[0012] The business support computer 11 is a computer that is managed and operated by the administrator 15 of the user group. Also, the terminal device 12 is operated and used by the user 16 of the user group. The terminal device 12 may include a plurality of terminal devices 12A, 12B. The terminal devices 12A, 12B are operated by different users 16A, 16B. Note that three or more terminal devices 12 may be provided. The user 16A may be, for example, a subordinate who receives guidance and supervision from a superior, and the user 16B may be a superior or leader who guides and supervises subordinates.

[0013] Note that the network 14 may include the Internet. In this case, the business support computer 11 may be connected to the external computer 13 via the network 14. The external computer 13 is provided outside the domain of the user group. The external computer 13 is managed by an administrator 17 different from the administrator 15 of the business support computer 11.

[0014] (Configuration example of business support computer) The business support computer 11 is a computer realized by various hardware and various software. The software includes an operating system and applications. The business support computer 11 may have hardware such as a main body (casing), a ROM (Read Only Memory) 18, a processor 19, a main storage device 20, an auxiliary storage device 21, an input device 22, an output device 23, and a communication device 24. The ROM 18 is a memory for reading data only, and the data is not changed after being written at the time of manufacture. The ROM 18 stores programs that are first executed when the business support computer 11 is started, such as an IPL (Initial Program Loader). The ROM is a non-volatile storage device.

[0015] The processor 19 may be provided in the main body of the business support computer 11 and may be composed of a central processing unit (CPU (Central Processing Unit)) in which an arithmetic unit (arithmetic circuit) and a control unit (control circuit) are integrated. The processor 19 is communicably connected to the ROM 18, the main storage device 20, the auxiliary storage device 21, the input device 22, the output device 23, the communication device 24, etc. via the communication bus 25. The processor 19 controls, including other devices and circuits provided inside the main body and devices and circuits provided outside the main body.

[0016] Alternatively, or in addition to the central processing unit, the processor 19 may have an arithmetic processing circuit such as a digital signal processor, an application specific integrated circuit (ASIC), a graphics processing unit (GPU), or a micro processing unit (MPU). The GPU processes video data and audio data.

[0017] The processor 19 executes various processes by operating a program. The processes executed by the processor 19 include operations, judgments, learning, comparisons, identifications, classifications, analyses, inferences, regressions, proposals, controls, generations, etc. The processes executed by the processor 19 may include a process of reading a program from the auxiliary storage device 21, a process of operating the program read from the auxiliary storage device 21 in the main storage device 20, and a process of taking out information and data from the auxiliary storage device 21 according to the program and adding a process thereto. Further, the processes executed by the processor 19 may include a process of processing information, data, and commands input by the input device 22, a process of controlling the output device 23, a process of processing information and data acquired from the external computer 13, a process of processing information and data acquired from the terminal device 12, a process of storing information and data in the auxiliary storage device 21, a process of processing information and data to be transmitted to the terminal device 12, etc.

[0018] The main memory device 20 is a volatile memory device and may be realized by, for example, a RAM (Random Access Memory). When the processor 19 processes and executes a program, data, instructions, etc. retrieved from the auxiliary storage device 21, the main memory device 20 functions as a work area and a buffer area for storing the program, data, instructions, etc. The main memory device 20 is a non-temporary storage medium.

[0019] The auxiliary storage device 21 is a non-temporary storage medium. The auxiliary storage device 21 may sometimes be regarded as storage. The auxiliary storage device 21 may be provided inside the main body or may be provided outside the main body and connected to the communication bus 25 by wireless communication or wired communication. The auxiliary storage device 21 has a larger capacity than the main memory device 20. The auxiliary storage device 21 operates according to input instructions and output instructions from the processor 19.

[0020] The auxiliary storage device 21 is composed of, for example, one or more of a magnetic storage method, an optical storage method, a magneto-optical method, a semiconductor storage method, etc. The magnetic storage method is realized by a hard disk, a floppy disk, a magnetic tape, etc. The optical storage method is configured to irradiate a laser beam on the disk surface of the storage medium (media) 21A, record data by light or heat, and read the reflection of the laser beam with an optical head.

[0021] The optical storage method is realized by an optical drive and a storage medium 21A. The optical drive includes a compact drive, a super compact drive, a multi-drive, a super multi-drive, a hyper drive, etc. The storage medium 21A includes a compact disk, a digital video disk, a Blu-ray disk, etc. The magneto-optical method is realized by, for example, a magneto-optical disk.

[0022] The magnetic storage method and the optical storage method have a head and a storage medium 21A. The storage medium 21A may be configured to be attachable to and detachable from the main body. The semiconductor storage method may be defined as a flash memory. Examples of the flash memory include an SD memory card, a USB flash drive, a solid state drive, etc. The flash memory can also be regarded as a storage medium 21A configured to be attachable to and detachable from the main body. The auxiliary storage device 21 stores non-temporary programs, various types of information and data.

[0023] The processor 19 realizes various functional components shown in FIG. 2 by operating a non-temporary program and collaborating with various hardware components that make up the business support computer 11. The processor 19 may realize, for example, a user information management unit 26, a communication environment management unit 27, a support information management unit 28, a various information management unit 29, a personnel evaluation information generation unit 54, an artificial intelligence unit 30, etc.

[0024] The user information management unit 26 processes the user information acquired from the terminal device 12 to perform user registration, and stores the user information and the result of user registration in the auxiliary storage device 21. The user information includes the name of the organization to which the user belongs, the industry and occupation of the organization to which the user belongs, the role of the user in the organization, the number of years of experience in the industry and occupation by the user, the name of the user, the date of birth, the account, etc. The account includes a unique identification number and a password assigned to each user.

[0025] The communication environment management unit 27 is configured to provide a predetermined environment in which a plurality of users 16 can communicate with terminal devices 12 via the business support computer 11. The predetermined environment may include an environment in which a chat application is operating, an environment in which a web conferencing application is operating, and the like. The communication environment management unit 27 may provide a usage screen when the chat application is operating and a usage screen when the web conferencing application is operating to the terminal devices 12. Further, the communication environment management unit 27 may acquire the content of chats exchanged between the terminal devices 12, video data, audio data, file data, etc. exchanged in a web conference, and process the acquired information and data.

[0026] The support information management unit 28 collaborates with the artificial intelligence unit 30 and the auxiliary storage device 21 to generate and manage business support information provided from the business support computer 11 to the terminal devices 12, and the like. For example, the support information management unit 28 may determine whether it is possible to generate a plurality of types of business support information that can achieve the business instructions received by the user 16A and have different basis information. If the support information management unit 28 can generate a plurality of types of business support information that can achieve the business instructions received by the user 16A and have different basis information, it may generate a plurality of types of business support information with different basis information. Further, the business support information may include the meaning of information useful for achieving the purpose and goal of the business instruction.

[0027] Here, "able to achieve the business instruction" may include the meaning of being able to achieve the purpose and purpose included in the business instruction. Achieving the business instruction may include the meaning that the user 16A can expect to achieve the goal and goal included in the business instruction within a predetermined period. For example, if the industry is manufacturing and the user 16A is a person in charge of on-site work, "able to achieve the business instruction" may include the meaning that the user 16A can expect to reduce the number of work mistakes made within a predetermined period to a predetermined number.

[0028] <UNK> If the industry is finance and User 16A is a salesperson, "able to achieve the business instructions" may include the meaning that User 16A is likely to obtain a certain number or more of contracts within a predetermined period. In all industries, if User 16A is an office worker, it may include the meaning that the number of claims received by User 16A from customers within a predetermined period is equal to or less than a predetermined number. Note that "able to achieve the business instructions" determined by the Support Information Management Department 28 is a matter derived by regression and inference performed by the Artificial Intelligence Department 30 based on the data and information stored in the auxiliary storage device 21. That is, "able to achieve the business instructions" determined by the Support Information Management Department 28 does not mean that "if User 16A acts based on the business support information, the business instructions can definitely be achieved."

[0029] Furthermore, the Support Information Management Department 28 may send options of a plurality of types of generated business support information and the basis information of each business support information to the terminal device 12A. Furthermore, if it is difficult for the Support Information Management Department 28 to generate a plurality of types of business support information that can achieve the business instructions received by User 16A but have different basis information, the business support information is not generated.

[0030] The Various Information Management Department 29 performs processing and management such as management of the usage screen provided to the terminal device 12, information and data transmitted from the terminal device 12 to the Business Support Computer 11, information and data not processed by the User Information Management Department 26, information and data not processed by the Communication Environment Management Department 27, information and data not processed by the Support Information Management Department 28, information and data not processed by the Artificial Intelligence Department 30, and the like.

[0031] The Personnel Evaluation Information Generation Department 54 is configured to process the information and data acquired while the business support program is operating and generate personnel evaluation information. The personnel evaluation information is information used in personnel policies in the using organization. Personnel policies include, for example, evaluating the work performance, achievements, and abilities of User 16 and determining the salary, promotion, etc. of User 16.

[0032] When the program operates, the artificial intelligence unit 30 collaborates with the auxiliary storage device 21 to execute various processes. The processes executed by the artificial intelligence unit 30 include learning processes (learning stage) and inference processes (inference stage). The information and data used by the artificial intelligence unit 30 to execute the processes include video data, audio data, text data, various models, and the like.

[0033] In learning processes, such as machine learning processes, the artificial intelligence unit 30 processes the input learning target data with a learning model to output a processing result (output data). In inference processes, the artificial intelligence unit 30 processes the inference target data with a learning model to output an inference result.

[0034] The artificial intelligence unit 30 may extract feature amounts of the input data by machine learning. The input data processed by the artificial intelligence unit 30 may include conversations exchanged in chats, voice information, video information, and the like. The extraction of the feature amounts of the input data includes classification and regression. Classification is to classify and identify the feature amounts. The feature amounts may include the regularity of the input data. Regression includes grasping the overall trend of the classified feature amounts, predicting the future state of the feature amounts, and the like. The learning model is stored in the auxiliary storage device 21, and when the artificial intelligence unit 30 repeats machine learning, the learning model is trained.

[0035] The machine learning performed by the artificial intelligence unit 30 may include three types: supervised learning, unsupervised learning, and reinforcement learning. In supervised learning, the artificial intelligence unit 30 uses a loss function to obtain the error between the processing result and the correct data, and trains the learning model based on the error. Specifically, the weights, biases, and the like are adjusted so that the error becomes smaller. The artificial intelligence unit 30 trains the learning model by comparing the output data with the correct data (correct label).

[0036] In this embodiment, the correct data used by the artificial intelligence unit 30 may be provided for classifying and identifying input data. The correct data may include, for example, data for identifying and classifying information such as the industry type and job of the organization included in the input data, the role of the user, the content of the user's work, and work instructions. Further, the correct data used by the artificial intelligence unit 30 may be provided for regression that predicts the future state of the input data. The correct data may include, for example, data such as the actions of experts in the industry type and job type, for example, technology, knowledge, experience, know-how, work procedures, thinking patterns, communication skills, etc. The experts may include veterans, specialists, qualified persons, etc.

[0037] Unsupervised learning is a method of learning using learning data that does not include correct answers, and is a method of classifying the learning data into groups of data with similar features.

[0038] Reinforcement learning repeatedly processes input data with a learning model to obtain output data and trains the learning model. The reinforcement learning performed by the artificial intelligence unit 30 includes the following four-step process. In the first step, the artificial intelligence unit 30 processes the input data with the learning model and determines the environment of the user 16A, for example, the content of the work instruction received by the user 16A. In the second step, the artificial intelligence unit 30 may use the learning model to generate actions that the user 16A can select in the current environment. Further, the learning model may generate actions that can be selected in the current environment according to the prompt according to the content of the chat, for example, based on the work instruction received by the user 16A. The selectable actions may include multiple types of business support information that can achieve the work instruction and have different basis information.

[0039] In the third step, the artificial intelligence unit 30 uses the learning model to predict the degree of reward obtained by adopting the "selectable action determined in the second step". Note that the technical meaning of the reward may vary depending on the content of the prompt according to the content of the chat, etc., as a result of the user 16A acting by adopting the business support information. Further, the technical meaning of the reward may be the points of the personnel evaluation in the personnel evaluation information.

[0040] Then, in the fourth stage, based on the environmental judgment result, the selectable business support information, and the prediction result of the degree of reward obtained by adopting the business support information, the artificial intelligence unit 30 repeats the process of training the learning model so that it can select an action that maximizes the reward (makes the reward relatively large) in the future (practical stage).

[0041] Also, in the fourth stage, the artificial intelligence unit 30 may repeat the process of training the learning model based on the prediction result of the points considered in the personnel evaluation within the user group so that it can select an action that gives the user 16 as many points as possible in the future (practical stage).

[0042] In this embodiment, the business support information that can achieve the business instruction corresponds to an action that maximizes the reward (makes the reward relatively large). Therefore, when executing reinforcement learning so that the artificial intelligence unit 30 of this embodiment can generate business support information that can achieve the business instruction, for example, information and data such as the actions of experts in the industry type and job type, such as technology, knowledge, experience, know-how, work procedures, thinking patterns, communication skills, etc. may be used. Also, when executing reinforcement learning, the artificial intelligence unit 30 of this embodiment may use information and data such as the history of business instructions issued in the past, the history of business support information executed for the business instructions issued in the past, and the history of the results of executing the business support information.

[0043] Also, when executing reinforcement learning, the artificial intelligence unit 30 of this embodiment may use information and data including the actions of external observers who do not belong to the group to which the user 16A belongs and have knowledge of the industry type related to the business instruction. Furthermore, when executing reinforcement learning, the artificial intelligence unit 30 may use information and data including the behavior tendency of the user 16B who guides the user 16A. Furthermore, when executing reinforcement learning, the artificial intelligence unit 30 may use information and data including the internal standards of the group to which the user 16A belongs.

[0044] Also, when executing reinforcement learning, the artificial intelligence unit 30 of the present embodiment may use information and data including public standards defined for the industry to which the user 16A belongs. Also, when executing reinforcement learning, the artificial intelligence unit 30 of the present embodiment may use information and data including internal standards of the organization to which the user 16A belongs. Also, when executing reinforcement learning, the artificial intelligence unit 30 of the present embodiment may use information and data including the actions of external observers recommended by the user 16B who guides the user 16A and who do not belong to the organization to which the user 16A belongs.

[0045] Furthermore, when the processor 19 operates the program, the artificial intelligence unit 30 in the present embodiment may have a function of automatically generating the optimal action for the user by using various information, data, and prompts acquired from the terminal device 12, various information and data acquired from the external computer 13, and various information and data stored in the auxiliary storage device 21 in the inference stage so that the learning model executes the process.

[0046] The artificial intelligence unit 30 of the present embodiment may cooperate with the support information management unit 28 and the auxiliary storage device 21 in the inference stage to generate business support information. The business support information is information including actions that the user 16 can select when executing a business instruction. The business support information may include, for example, the optimal action for achieving the business instruction among the selectable actions. The artificial intelligence unit 30 of the present embodiment may generate, as a plurality of types of business support information with different basis information, for example, a standard plan, a past performance plan, a risk avoidance plan, an external observer plan, and a superior's behavior tendency plan.

[0047] The artificial intelligence unit 30 can use a neural network as a learning model for implementing machine learning. The neural network has an input layer, an intermediate layer (hidden layer), and an output layer. The intermediate layer is configured to convert the input information into a form useful at the output layer. Also, the artificial intelligence unit 30 can execute deep learning in realizing the intermediate layer of the neural network. In deep learning, the intermediate layer is multi-layered with multiple types of stages (nodes), and weights and biases are assigned to the functions (features) included in the information. Deep learning can reduce the noise of the information and data input to the learning model because it automatically indicates the functions (features) that the intermediate layer focuses on.

[0048] Furthermore, the artificial intelligence unit 30 may perform analysis and parsing of chat content, generation of prompts, generation of text of inference results corresponding to the prompts, etc. by the function of the large language model. The analysis and parsing of chat content include analyzing and parsing text data, and converting voice data into text data for analysis and parsing.

[0049] A large language model (LLM) is a type of generative artificial intelligence specialized in natural language processing (NLP). The large language model is a language model that realizes advanced natural language generation (LNG) by deeply learning a huge amount of text data. Natural language processing processes natural language by combining processes such as morphological analysis, syntactic analysis, semantic analysis, context analysis, and intention analysis, enabling machine translation, text summarization, speech recognition, etc.

[0050] Note that a language model refers to a mechanism that predicts the next word by understanding the patterns of natural language used by humans and analyzing the occurrence probabilities of words. The large language model may be, for example, ChatGPT (Chat Generative Pre-trained Transformer) (registered trademark), PaLM2 (registered trademark), LaMDA2 (registered trademark), etc. Note that the words and sentences used as instructions input to these large language models are referred to as prompts.

[0051] When the artificial intelligence unit 30 functions as a generative artificial intelligence unit, it can realize text generation, image generation, video generation, and voice generation. Text generation is a function that, when a prompt (in text form), such as an instruction or a question, is input, analyzes the content and intention of the prompt, and automatically generates an answer (in text form) to the prompt by using the information and data stored in the auxiliary storage device 21. By using a large language model, a natural and highly accurate answer can be obtained.

[0052] Image generation is a function that, for the input prompt (in text form), uses the information and data stored in the auxiliary storage device 21 to automatically generate an original image close to the image of the prompt. As artificial intelligence for generating images, for example, Stable Diffusion, Midjourney, DALL-E 2, etc. are known.

[0053] Video generation is a function that, for the input prompt (in text form), uses the information and data stored in the auxiliary storage device 21 to automatically generate an original video close to the image of the prompt. As artificial intelligence for generating videos, for example, Gen-2 is known.

[0054] Voice generation is a function that, for the input prompt (in voice or text form), uses the information and data stored in the auxiliary storage device 21 to automatically generate original voice data (optimal actions, answers, music, etc.).

[0055] The input device 22 is a device operated by the administrator 15. The input device 22 may have devices such as a keyboard 22A, a mouse 22B, a microphone 22C, a camera 22D, and a display 22E. Further, the display 22E is realized by, for example, a liquid crystal display or an organic electroluminescence display. On the screen of the display 22E, images, graphics, characters, operation buttons, operation tabs, etc. are displayed. The display 22E may be regarded as a monitor. The administrator 15 can input information and data into the business support computer 11 and can input various commands by operating any one or more of the keyboard 22A, the mouse 22B, the operation buttons and operation tabs displayed on the screen of the display 22E.

[0056] The microphone 22C is an electronic component that converts the acquired sound data into an electrical signal and outputs it. The microphone 22C is connected to the communication bus 25 by either a wireless communication or a wired communication system. The camera 22D is connected to the communication bus 25 by either a wireless communication or a wired communication system. The camera 22D captures an object and generates video information. The video information includes videos, still images, photos, etc. The video information generated by the camera 22D is processed by the processor 19 and stored in the auxiliary storage device 21.

[0057] The output device 23 may include devices such as a display 22E, a printer 23A, and a sound information output device 23B. The display 22E is common to the display 22E of the input device 22. The sound information output device 23B is a device that converts the electrical signal included in the information and data into sound information and outputs it. The sound information output device 23B is realized by a speaker, headphones, earphones, etc. The sound information output device 23B is connected to the communication bus 25 by wireless communication or wired communication. The printer 23A prints and outputs information and data on paper with toner or ink.

[0058] In addition, as shown in FIG. 2, the auxiliary storage device 21 is realized by including a program storage unit 31, a user information storage unit 32, a model storage unit 33, various information storage units 34, a processing result storage unit 35, a business support information storage unit 36, and the like. The program storage unit 31 stores applications operated by the processor 19. The applications stored in the program storage unit 31 include non-temporary programs 31A, manuals, setting files, files for storing data, data, various libraries, and the like.

[0059] The user information storage unit 32 stores user information and registration information acquired from the terminal device 12. The model storage unit 33 stores a learning model, a large language model, and the like. The various information storage units 34 may store various information other than the user information acquired from the terminal device 12, information and data acquired from the external computer 13, and the like. The processing result storage unit 35 stores various processing results, various judgment results, and the generated optimal actions performed by the processor 19.

[0060] As shown in FIG. 3, the business support information storage unit 36 stores basis information and business support information. The basis information is the information that is the premise when generating the business support information. The basis information may include first basis information, second basis information, third basis information, and fourth basis information. The business support information may include, as options, a standard plan, a past performance plan, a risk avoidance plan, an external expert plan, and a superior's behavior tendency plan. The details of the basis information and the business support information will be described later.

[0061] The communication device 24 includes devices, equipment, and specifications for connecting the business support computer 11 to the terminal device 12 via the network 14 by at least one of a wireless communication system or a wired communication system. The hardware constituting the communication device 24 may be composed of, for example, a LAN card, a network adapter, a network interface card, a communication cable, a communication antenna, a communication port, and the like. If the network 14 is the Internet, the communication device 24 may be connected to the external computer 13.

[0062] (Configuration of the Terminal Device) The terminal device 12 is a computer used and operated by the user 16. The terminal device 12 includes, for example, a portable computer and a fixed computer. Portable computers include smartphones and tablet computers. Fixed computers include desktop computers, laptop computers, and the like.

[0063] The terminal device 12 is connected to the business support computer 11 and the external computer 13 via the network 14. As shown in FIG. 1, the terminal device 12 includes a main body (casing), a processor 40, a main storage device 41, an auxiliary storage device 42, an input device 43, an output device 44, a communication device 45, and the like. The processor 40 may be provided inside the main body and may be configured by a central processing unit (CPU) in which an arithmetic unit (arithmetic circuit) and a control unit (control circuit) are integrated. The processor 40 is communicably connected to the main storage device 41, the auxiliary storage device 42, the input device 43, the output device 44, and the communication device 45 via a communication bus 46. The processor 40 has a configuration that controls including other devices and circuits provided inside the main body and devices and circuits provided outside the main body.

[0064] The processor 40 executes the processing of information and data by operating a non-temporary program. Specifically, the processor 4 is configured to process text data, audio data, video data, and the like. The text data includes characters, numbers, sentences, symbols, graphics, and the like. The video data includes moving images, still images, photos, and the like. The processing executed by the processor 40 includes arithmetic operations, judgments, comparisons, controls, and the like.

[0065] The processing executed by the processor 40 includes processing for reading information and data from the auxiliary storage device 42, processing of information and data acquired from the business support computer 11, updating of information and data stored in the auxiliary storage device 42, and processing for sending the information and data processed by the processor 40 to the business support computer 11.

[0066] The main memory device 41 is a volatile memory device. When the processor 40 executes processing such as programs, data, and instructions, the main memory device 41 functions as a work area and a buffer area for storing programs, data, instructions, etc. retrieved from the auxiliary storage device 42. The main memory device 41 is a non-transitory storage medium.

[0067] The auxiliary storage device 42 is a non-transitory storage medium. Non-transitory applications are stored in the auxiliary storage device 42. Also, information and data processed by the processor 40 are stored in the auxiliary storage device 42. The information and data stored in the auxiliary storage device 42 include the processing results of the processor 40, various data, the operation contents of the input device 43, control signals to the output device 44, etc.

[0068] The processor 40 is configured to execute various processes by reading and executing non-transitory programs stored in the auxiliary storage device 42. The processor 40 is configured to process, for example, information and data input by the input device 43 and information and data input via the communication device 45. Further, the processor 40 is configured to store the processing results in the auxiliary storage device 42.

[0069] The auxiliary storage device 42 has a larger capacity than the main storage device 41, and the auxiliary storage device 42 operates according to input commands and output commands from the processor 40. The auxiliary storage device 42 is realized by, for example, a head and a non-volatile storage medium 42A. The head writes information and data to the storage medium 42A and reads information and data from the storage medium 42A. The storage medium 42A is realized by a magnetic disk, an optical disk, a flash memory, etc. As the magnetic disk, a hard disk drive is exemplified. As the optical disk, a compact disk, a digital video disk, a Blu-ray disk, etc. are exemplified. The flash memory is a type of semiconductor memory, and as the flash memory, an SD memory card, a USB flash drive, a solid state drive, etc. are exemplified. The storage medium 42A may be configured to be attachable and detachable to / from the main body.

[0070] The input device 43 is a user interface that is operated when inputting information and data to the terminal device 12, when causing the terminal device 12 to execute various processes, when sending various information and data from the terminal device 12 to the network 14, when the terminal device 12 acquires various information and data via the network 14, etc.

[0071] The input device 43 is a device operated by the user 16, and the input device 43 may be composed of devices such as a keyboard 43A, a mouse 43B, a microphone 43C, a camera 43D, a display 43E, etc. Also, the display 43E is realized by, for example, a liquid crystal display, an organic electroluminescence display. Images, videos, graphics, characters, operation buttons, operation tabs, etc. are displayed on the screen of the display 43E. The display 43E may be regarded as a monitor. The user 16 can input information and data, input commands, etc. by operating any one or more of the keyboard 43A, the mouse 43B, the operation buttons and operation tabs displayed on the screen of the display 43E. The user 16 can input sound information via the microphone 43C.

[0072] The microphone 43C is an electronic component that converts the acquired sound information into an electrical signal and outputs it. The microphone 43C is connected to the communication bus 46 by either a wireless communication or a wired communication system. The camera 43D is connected to the communication bus 46 by either a wireless communication or a wired communication system. The camera 43D captures an object and generates video information. The video information includes videos, still images, photos, etc. The image generated by the camera 43D is processed by the processor 40 and stored in the auxiliary storage device 42.

[0073] The user 16 can access the business support computer 11 and the external computer 13, transmit information and data to the business support computer 11, process the information and data obtained from the business support computer 11, etc. by using the input device 43. Note that a part of the information and data processed by the terminal device 12 may be transmitted from the terminal device 12 to the business support computer 11 in real time when the input device 43 is not being operated.

[0074] The output device 44 is a user interface including devices such as a display 43E, a sound information output device 44A, a printer 44B, etc. The display 43E is common with the display 43E of the input device 43. The sound information output device 44A is a device that converts the electrical signal included in the information and data into sound information and outputs it. The sound information output device 44A is realized by a speaker, headphones, earphones, etc. The sound information output device 44A is connected to the communication bus 46 by wireless communication or wired communication. The printer 44B prints and outputs information and data on paper with toner or ink.

[0075] The communication device 47 includes devices, equipment, and standards for connecting the terminal device 12 to the network 14 by at least one of a wireless communication system or a wired communication system. The devices and equipment for connecting the terminal device 12 to the network 14 may include a cable, an antenna, a router, a communication circuit, a communication port, a communication connector, a communication hub, etc.

[0076] (An example of the business support method) An example of the business support method performed by the business support system 10 is shown in FIG. 4. The business support system 10 performs preliminary preparation in step S10. The preliminary preparation in this step S10 may be performed by the system provider before the user group introduces the business support system 10. In this case, the user group of the business support system 10 does not have to execute step S10 in the business support system 10. Note that the user group may perform the preliminary preparation of step S10 after introducing the business support system 10.

[0077] The preliminary preparation in step S10 includes the process of inputting the basis information into the business support computer 11 and storing the basis information in the auxiliary storage device 21. The basis information may include, for example, as shown in FIG. 4, the first basis information, the second basis information, the third basis information, and the fourth basis information. These basis information may be input into the business support computer 11 by operating the input device 22.

[0078] The first basis information may include public standards and user-limited standards as detailed information. The public standards and user-limited standards should be observed and complied with when the user 16 acts within the group. The public standards may include Japanese Industrial Standards (JIS) defined by the Japanese Standards Association (JSA), standards defined by the International Organization for Standardization (ISO), standards defined by the International Electrotechnical Commission (ICE), and the like. The public standards may be selected according to the country and region where the terminal device is used.

[0079] User-specific standards may include, for example, the standards and frameworks within the group to which User 16 belongs, the local customs of the group to which User 16 belongs, the rules specific to the industry (sector) and job type of the group to which User 16 belongs, the rules and practices specific to the role of User 16 within the group, etc. The group may include companies, firms, facilities, etc. The industry may include manufacturing, retail, finance, etc. The job type may include salespersons, office workers, technology developers, on-site workers, etc. The role may include middle management positions, leaders who guide subordinates (beginners), subordinates who receive guidance and supervision from leaders, etc.

[0080] As detailed information, the second basis information may include past performance information. The past performance information includes the date of year, month, and day when User 16A or User 16B selected an action in the past in response to a business instruction received within the group, the name, job type, and role of the User 16A or User 16B who selected the action, the content of the selected action, the error rate due to past actions, the time required if the past action is realized, etc., including the action history. In this way, the past performance information may include the past performance of User 16A and the past performance of User 16B, who is the supervisor of User 16A. The past performance of User 16B is the past action tendency of User 16B. Note that the past performance information may include the performance information of User 16A acting in response to a business instruction received within the group and the performance information of User 16A acting regardless of the business instruction within the group.

[0081] As detailed information, the third basis information may include risk information, for example, information regarding the risks caused by the actions of User 16. The risk information is information including actions that can suppress the risk to a predetermined value or less when the action is adopted in the group to which User 16 belongs, the industry to which the group belongs, the job and position of User 16, etc. Risks include, for example, the risk of decreased production efficiency, the risk of defective products, the risk of decreased sales, the risk of causing confusion, the risk of decreased reputation, the risk of deteriorated human relations, etc.

[0082] The third basis information may include the experience, actions, knowledge, etc. of experts in the industry or business type. Further, the third basis information may include information such as the content of the work instructions the expert in the industry or business type received in the past, the actions taken regarding the work instructions received in the past, the results of the actions, the date of receipt of the work instructions, the date of the actions taken, etc.

[0083] As detailed information, the fourth basis information may include the action information of an external expert (e.g., a celebrity) who is a third party not belonging to the group and has knowledge in the field of the industry or business type to which the group belongs. The action information of the external expert may include information published in various media, such as books, seminars, Internet information, etc., the date of publication of the information, the actions, knowledge, experience, achievements, etc. included in the published information. Further, the external expert may be a person who realizes or embodies the action tendency recommended by user 16B who is the supervisor of user 16A.

[0084] Note that after the business support system 10 is introduced by the using group of the business support system 10, the processor 19 may perform, in step S10, the process of automatically and at any time acquiring a part of each basis information from the external computer 13.

[0085] Further, the preparation process performed by the business support computer 11 in step S10 may include a learning process performed by the artificial intelligence unit 30 in cooperation with the auxiliary storage device 21. The learning process performed by the artificial intelligence unit 30 is a prerequisite for generating the business support information provided to the terminal device 12.

[0086] The user group that has introduced the business support system 10 inputs user information into the terminal device 12 in step S11. The user information may include the industry (sector) and job type of the group to which the user 16 belongs, the role of the user 16, the name of the user 16, date of birth, the experience period of the user 16 in the industry and job type, the account, etc. The account is unique identification information for identifying the user 16, and the account is composed of an identification number, a password, etc. The user information input into the terminal device 12 is sent from the terminal device 12 to the business support computer 11. When the business support computer 11 acquires the user information, it performs user registration and stores the user information in the auxiliary storage device 21.

[0087] After step S11, the user 16, for example, user 16A, operates the terminal device 12A in step S12 to start an application, for example, a chat application. The chat application realizes an environment for performing a chat through mutual communication of text data between the terminal device 12A and another user 16, for example, the terminal device 12B operated by the user 16B, via the business support computer 11.

[0088] Note that the chat application is not limited to only performing a chat between the terminal device 12A and the terminal device 12B, and it may be associated with an application for conducting a web conference via the network 14. In the web conference, mutual communication of voice information and video information is possible between the terminal device 12A and the terminal device 12B via the business support computer 11. Note that the application started in step S11 may be an application for a web conference without a chat function.

[0089] When the chat application is started in step S12, the business support computer 11 starts the business support program in step S13. Between the terminal device 12A and the terminal device 12B, in step S14, the business content is exchanged in the form of voice information, video information, chat, etc.

[0090] Then, in step S15, a business instruction is output from the terminal device 12A to the terminal device 12B. The business instruction includes the business purposes and goals received by the user 16A. While the chat application is operating, the artificial intelligence unit 30 of the business support computer 11 acquires and processes the chat content, voice information, video information, etc. carried out between the terminal device 12A and the terminal device 12B in step S16, and analyzes the business instruction received by the user 16A. Also, in step S16, the artificial intelligence unit 30 of the business support computer 11 may analyze the business instruction received by the user 16A using a large language model.

[0091] In step S17, the business support computer 11 determines whether it is possible to generate multiple types of business support information with different basis information. For example, when the business instruction received by the user 16A is input as input data, the artificial intelligence unit 30 processes the input data with a learning model to determine whether the user 16A can achieve the business instruction and whether it is possible to output multiple types of business support information with different basis information as inference data. If the user 16A can achieve the business instruction and it is possible to generate multiple types of business support information with different basis information, the business support computer 11 determines Yes in step S17. If the business support computer 11 determines Yes in step S17, it may proceed to step S18.

[0092] If the user 16A can achieve the business instruction but the business support computer 11 cannot generate multiple types of business support information with different basis information, it determines No in step S17 and ends the processing of FIG. 4. For example, even if it is determined that the user 16A can achieve the business instruction and can generate multiple types of business support information, if the basis information is the same, it is determined No in step S17. Also, if the user 16A can achieve the business instruction and can only generate a single type of a certain business support information with basis information, it is also determined No in step S17.

[0093] When the business support computer 11 obtains a request for providing business support information from the terminal device 12 in step S18, it may proceed to step S19. Note that when the business support computer 11 determines Yes in step S17, it may skip step S18 and proceed to step S19.

[0094] In step S19, the business support computer 11 provides options of business support information corresponding to the instruction of the business content to the terminal device 12A of the user 16A who has received the business instruction. The options of business support information provided by the business support computer 11 may include a plurality of options of different types, for example, standard plans, past performance plans, risk avoidance plans, and action plans of external identifiers.

[0095] In step S20, the terminal device 12A causes the options of the obtained business support information to be displayed on the screen of the display 43E of the output device 23. FIG. 5 shows an example of a first screen displayed on the display 43E of the terminal device 12A. In the display 43E, display areas 50, 51, and 52 may be displayed (popped up). In the display area 50, the chat text input by the user 16A is displayed. Also, in the display area 51, the chat text replied by the user 16B may be displayed. Note that the user 16B may be the supervisor of the user 16A.

[0096] In the display area 52, headings (titles) such as a standard plan, a past performance plan, a risk avoidance plan, and an external identifier plan may be displayed as a plurality of options 52A, 52B, 52C, and 52D. Also, the display area 52 may display the basis information of each of the options 52A, 52B, 52C, and 52D together with the plurality of options 52A, 52B, 52C, and 52D. When the display areas 50 and 51 and the display areas 52 and 53 are displayed in different colors, the user 16 can visually distinguish between the display areas 50 and 51 and the display areas 52 and 53.

[0097] When user 16A inputs and sends a chat message on terminal device 12A, a plurality of options 52A, 52B, 52C, 52C are displayed in display area 52 before user 16B inputs and replies with a chat message on terminal device 12B. Also, when user 16A inputs and sends a chat message on terminal device 12A, a plurality of options 52A, 52B, 52C, 52C may be displayed in display area 52 after user 16B inputs and sends a chat message on terminal device 12B.

[0098] In step S20, user 16A can operate the input device 22 of terminal device 12A to select any one of the options. The option selected on terminal device 12A is notified to business support computer 11. Business support computer 11 determines in step S21 which of the plurality of business support information options was selected on terminal device 12A, and generates the selected business support information. The business support information is information that supports the execution of the business instruction by user 16A.

[0099] If the industry is manufacturing and user 16A is a field worker, the business support information may include information regarding the content described in the work standard manual, work procedures that can reduce work errors and improve production efficiency, and the placement locations of parts and tools. If the industry is manufacturing and user 16A is a technology developer, the business support information may include information regarding the development permission criteria and the procedures for creating product design drawings. If the industry is retail and user 16A is a field worker, the business support information may include information regarding the business license criteria, the display locations of products, and the selling prices of products. If the industry is finance and user 16A is a salesperson, the business support information may include information regarding the Financial Instruments and Exchange Law, the description content of financial products, and the selling prices of financial products. In all industries, if user 16A is an office worker, the business support information may include information regarding telephone correspondence with customers, information management with customers, and internal regulations of the user group, etc.

[0100] The business support information generated by the business support computer 11 varies in the basis for generation for each option. The standard plan is mainly generated based on the first basis information. The standard plan may be generated with reference to the second basis information, the third basis information, and the fourth basis information. When the standard plan is selected, the weight of the first basis information in the generated business support information exceeds the weights of the second basis information, the third basis information, and the fourth basis information respectively.

[0101] The past performance plan is mainly generated based on the second basis information. The past performance plan may be generated with reference to the first basis information, the third basis information, and the fourth basis information. When the past performance plan is selected, the weight of the second basis information in the generated business support information exceeds the weights of the first basis information, the third basis information, and the fourth basis information respectively.

[0102] The risk avoidance plan is mainly generated based on the third basis information. The risk avoidance plan may be generated with reference to the first basis information, the second basis information, and the fourth basis information. When the risk avoidance plan is selected, the weight of the third basis information in the generated business support information exceeds the weights of the first basis information, the second basis information, and the fourth basis information respectively. The risk avoidance plan is business support information that is presumed to be able to suppress the risk caused by the actions of the user 16 within a predetermined period to a predetermined ratio or less, suppress the risk caused by the actions of the user 16 within a predetermined period to a predetermined number of times or less, and so on.

[0103] The external expert plan is mainly generated based on the fourth basis information. The external expert plan may be generated with reference to the first basis information, the second basis information, and the third basis information. When the external expert plan is selected, the weight of the fourth basis information in the generated business support information exceeds the weights of the first basis information, the second basis information, and the third basis information respectively. The external expert plan is business support information that mimics the behavior tendencies of external experts. Also, since the external expert does not belong to the group to which the user 16 belongs, the business support information generated when the external expert plan is selected is not bound by fixed concepts and includes novel support information.

[0104] In addition, the detailed information of each piece of business support information may include, for example, (a) past performance, (b) relevant materials for the operations to be performed, (c) actions and procedures that are desirable to be performed next, and the like. The past performance may include the content of actions taken in the past based on the business support information, the date of execution of the actions, the name of the person in charge (user) who took the actions, the results of the actions, and the error rate, and the like. Further, the business support computer 11 provides the generated business support information to the terminal device 12B in step S21.

[0105] The terminal device 12B acquires the business support information from the business support computer 11 in step S22. In the terminal device 12B, for example, a display area 53 is displayed on the display 43E as shown in FIG. 5, and the detailed information 53A, 53B, 53C of the business support information is displayed in the display area 53.

[0106] The user 16A checks the business support information provided from the business support computer 11 to the terminal device 12B in step S22. Also, when executing a business instruction, the user 16A actually takes actions in step S22 based on the business support information. Further, the user 16A may input the execution information of the actions taken based on the business support information to the terminal device 12A. The execution information may include the business support information selected by the user 16A, the state of the environment in which the user 16A took the actions, the date of the actions taken by the user 16A, the name of the user 16A who took the actions, the specific content of the actions, the results of the actions, and the like. The execution information input to the terminal device 12A is sent to the business support computer 11.

[0107] Furthermore, when executing the business instruction, user 16A may determine in step S22 whether the doubts and uncertainties in their mind can be resolved by the provided business support information. Then, user 16A may input the judgment result to terminal device 12A in step S22 and also send it to business support computer 11. Additionally, user 16A may report the execution information input to terminal device 12A in step S22 to their supervisor (leader) in subsequent chats. Furthermore, the content of this chat may be processed by business support computer 11.

[0108] Furthermore, during the operation of the business support program, business support computer 11 may obtain information and data such as the content of the chat, voice information, video information, and the options selected by user 16 from terminal device 12 in step S23. Additionally, business support computer 11 may store the history of business support information provided to terminal device 12, the execution information of user 16, etc. in auxiliary storage device 21 in step S23.

[0109] Also, the artificial intelligence unit 30 of business support computer 11 may use various information and data stored in auxiliary storage device 21 and various information and data obtained from external computer 13 to execute a learning process in step S24 to train the learning model in model storage unit 33.

[0110] Furthermore, business support computer 11 generates personnel evaluation information in step S35, stores the generated personnel evaluation information in auxiliary storage device 21, and ends the process of FIG. 4. The personnel evaluation information may include the number of points given to user 16A. If the first assigned value of the number of points is greater than the second assigned value of the number of points, the personnel evaluation corresponding to the first assigned value is higher than the personnel evaluation corresponding to the second predetermined value.

[0111] The business support computer 11 may generate personnel evaluation information so as to vary the number of points to be given according to the business support information selected by the user 16A among multiple types of business support information. For example, when a standard plan is selected, the business support computer 11 may give 60 points, when a past performance plan is selected, it may give 80 points, and when a risk avoidance plan is selected, it may give 100 points.

[0112] For example, the business support computer 11 may perform a process of reducing the number of points to be given when the same user 16A asks the same question about the same industry type and the same job type within a predetermined period.

[0113] For example, when the business support computer 11 compares the case where the period from the time when a business instruction is given to the user 16A until the user 16A executes an action based on the business support information is short with the case where the period is long, the number of points given in the case where the period is short is larger than the number of points given in the case where the period is long.

[0114] Furthermore, FIG. 6 shows an example of a second screen displayed on the display 43E of the terminal device 12A. The example of the second screen in FIG. 6 may be displayed on the display 43E from step S15 to step S21 in FIG. 4. As shown in the upper part of FIG. 6, display areas 55, 56, and a message input area 61 are displayed on the display 43E. In the display area 55, a chat message of the business instruction input by the user 16B, for example, "Please proceed with this case" is displayed. In the display area 56, a chat message input by the user 16A who received the business instruction, for example, "Understood" is displayed.

[0115] The message input area 61 is displayed, for example, below the display areas 55 and 56 with a gap therebetween as shown in the upper part of FIG. 6. In the message input area 61, the user 16A can input what he / she wants to inquire about to the business support computer 11. Also, an operation button 61A is provided in the message input area 61. When the operation button 61A is operated, the option display area 57 is displayed on the display 43E. The option display area 57 is displayed, for example, between the display areas 55 and 56 and the message input area 61. Note that the option display area 57 may be provided from the business support computer 11 to the terminal device 12A when there is a request to obtain the option display area 57 by operating the input device 43 of the terminal device 12A. Also, the option display area 57 may be automatically provided from the business support computer 11 to the terminal device 12A when the terminal device 12A receives a business instruction from the terminal device 12B.

[0116] A comment display area 58 is displayed in the option display area 57. In the comment display area 58, a comment for supporting the business instruction received by the terminal device 12A, for example, "Are you having any trouble?" is displayed. The comment displayed in the comment display area 58 is generated by the business support computer 11 and provided to the terminal device 12A.

[0117] After the comment display area 58 is displayed, when the user 16A inputs a message to the message input area 61, a request display area 59 is displayed. In the request display area 59, a request input by the user 16A operating the terminal device 12A, for example, "How should I proceed with this business instruction?" is displayed. The request input to the terminal device 12A is sent from the terminal device 12A to the business support computer 11. When the business support computer 11 receives the request from the terminal device 12A, it provides a plurality of options for proceeding with the business instruction to the terminal device 12A. Then, an option display area 60 as shown in the upper part of FIG. 6 is displayed in the option display area 57.

[0118] In the option display area 60, a plurality of options 60A, 60B, 60C, for example, an external expert's plan, a superior's behavior tendency plan, and a group rule plan, are displayed. The external expert's plan is generated by the business support computer 11 as described above. The business support computer 11 may mainly generate a superior's behavior tendency plan based on the second basis information. The business support computer 11 may generate a superior's behavior tendency plan with reference to the first basis information, the third basis information, and the fourth basis information. The business support information corresponding to the superior's behavior tendency plan has the weight of the second basis information exceeding the weights of the first basis information, the third basis information, and the fourth basis information respectively.

[0119] The business support computer 11 may mainly generate a group rule plan based on the first basis information. The business support computer 11 may generate a group rule plan with reference to the second basis information, the third basis information, and the fourth basis information. The business support information corresponding to the group rule has the weight of the first basis information exceeding the weights of the second basis information, the third basis information, and the fourth basis information respectively.

[0120] When the user 16A operates the terminal device 12A to select one of the plurality of options 60A, 60B, 60C, the selected option is sent from the terminal device 12A to the business support computer 11. The business support computer 11 generates business support information corresponding to the selected option and provides the generated business support information to the terminal device 12A. Then, as shown in the lower part of FIG. 6, the detailed information display area 62 is displayed on the display 43E. In the detailed information display area 62, the business support information and detailed information corresponding to the selected option are displayed.

[0121] Various display areas to be displayed on the display 43E, such as display areas 52 and 53, option display area 57, and detailed information display area 62, can be arbitrarily designed in the display format for the user interface, such as being displayed on the side panel on the side of the main window, or being displayed in a pop-up (modal) format overlapping the main window. Note that both the option display area 57 shown in the upper part of FIG. 6 and the detailed information display area 62 shown in the lower part of FIG. 6 may be simultaneously displayed on the display 43E. Further, both a plurality of options 60A, 60B, 60C and the detailed information display area 62 may be displayed together within the option display area 57 shown in the upper part of FIG. 6 on the display 43E.

[0122] (Other specific examples) In step S19 of FIG. 4, the business support computer 11 may provide a plurality of options and detailed information to the terminal device 12 together. Then, in step S20, when any option is selected by the terminal device 12, from step S20, step S19 is skipped and the process proceeds to step S22.

[0123] Also, in step S14, while the terminal device 12B is connected to the business support computer 11 and the terminal device 12A is not connected to the business support computer 11, a question regarding the business may be transmitted from the terminal device 12B to the business support computer 11. In this case, the business support computer 11 skips step S15 and proceeds to step S17.

[0124] In the business support system 10, the processes from step S18 to step S25 may be performed while the business support program is operating. In the business support system 10, the processes from step S18 to step S25 may be performed regardless of whether the users 16 can communicate with each other.

[0125] After obtaining the business support information from the business support computer 11, the terminal device 12 may acquire the voice information and video information of the user 16 in step S22. Further, the terminal device 12 may send the voice information and video information of the user 16 to the business support computer 11 in step S22. The business support computer 11 may process the voice information and video information of the user 16 in step S23 and estimate the emotion information of the user 16. The emotion information of the user 16 includes satisfaction, peace of mind, doubt, suspicion, confusion, etc.

[0126] For example, the business support computer 11 can estimate the emotion information of the user 16 by converting the voice information of the user 16 into text data and processing it with a large language model. If the voice information of the user 16 includes voices such as "This is good" or "I see", the satisfaction or peace of mind of the user 16 can be treated as relatively high.

[0127] In addition, the business support computer 11 may estimate the emotion information of the user 16 by processing the video information of the user 16. The emotion information of the user 16 can be estimated by processing the degree of eyelid opening, line of sight, eyebrow movement, presence or absence of nose wrinkles, mouth movement, mouth opening degree, pupil opening degree, etc. included in the upper body video including the face of the user 16. Also, these emotion information can be estimated from the upper body movements of the user 16, for example, whether the user tilted their head, nodded, hand movements, etc. For example, comparing the case where the user 16 nods frequently and the case where the user nods less frequently after visually confirming the business support information, the satisfaction level in the case where the user nods frequently is higher than the satisfaction level in the case where the user nods less frequently, or can be treated as having a higher level of peace of mind.

[0128] Note that the technology for estimating human emotion information based on video information including a human face, etc. is a well-known technology as shown in, for example, Japanese Patent No. 6868422, Japanese Patent No. 6703893, Japanese Patent No. 6042015, Japanese Patent No. 3953024, Japanese Patent No. 4458888, etc. Therefore, the specific description thereof is omitted. The business support computer 11 may digitize the estimated emotion information respectively, generate a table, a graph, etc., and store them in the auxiliary storage device 21.

[0129] Then, the business support computer 11 may estimate the emotion information after providing the business support information for each user 16 and store it in the auxiliary storage device 21. Further, the artificial intelligence unit 30 of the business support computer 11 may use the emotion information of each user 16 after providing the business support information and perform machine learning, for example, reinforcement learning on the learning model in step S24.

[0130] Specifically, the artificial intelligence unit 30 performs reinforcement learning on the learning model using the emotion information so that the satisfaction of the user 16 who will select and recognize any one of a plurality of pieces of business support information in the future with the terminal device 12 becomes higher than the satisfaction when the same user 16 selected and recognized the same business support information in the past.

[0131] By performing the above processing, the business support information to be provided to the user 16 in the future will be practical in accordance with the personality and business concept of each user 16 according to the satisfaction or security level when the user 16 received the business support information in the past. Therefore, the motivation of the user 16 increases every time the number of times of receiving business instructions increases.

[0132] (Effect of the Embodiment) In the business support computer 11, when generating business support information for supporting the business instructions received by the user 16, the actions of experts in the industry type and job type may be referred to. Therefore, it becomes easier for the user 16 to achieve the business instructions. For example, in the manufacturing industry, the production efficiency of the user 16 can be improved and work mistakes can be reduced. Also, in the retail industry, it becomes easier for the user 16 to increase the sales amount of products. Furthermore, in the financial industry, it becomes easier for the user 16 to increase the sales amount of financial products. Moreover, in all industries, the user 16 can have better telephone correspondence with customers and can manage customer information well. Therefore, the business support computer 11 can contribute to the improvement of the customer satisfaction of the using organization.

[0133] Furthermore, the business support information can be arbitrarily selected by the user 16 from a plurality of types of information such as a standard plan, a past performance plan, a risk avoidance plan, etc. Therefore, arbitrary business support information can be generated according to the standard rules of the industry to which the using organization belongs, the unique rules and culture in the using organization, etc. Therefore, the user 16 can obtain highly flexible, highly versatile, and easy-to-use business support information according to the environment of the business site.

[0134] Also, information and data obtained from the chat environment, business support information generated, etc. in the business support computer 11 are stored (accumulated) in the auxiliary storage device 21. For this reason, as the opportunity for the using organization to use the business support system 10 increases, the frequency of training of the learning model used by the artificial intelligence unit 30 increases. Therefore, the accuracy of the business support information generated by the business support computer 11 is improved and it functions as an asset within the area of the using organization.

[0135] Furthermore, the administrator 15 can operate the input device 22 to confirm the information and data stored in the business support computer 11 on the output device 23. Therefore, it is possible to avoid the personalization of the business within the area of the using organization.

[0136] In addition, if the network 14 is an intranet or a local area network, it is possible to prevent the information and data used in the business support system 10 from leaking outside the user group, thus maintaining security.

[0137] Also, in the chat environment, the superior user 16A can have positive interactions such as praising or expressing gratitude to the subordinate user 16A. Therefore, it can bring about a warm and healthy workplace culture.

[0138] Furthermore, if the administrator 15 is the person in charge of personnel evaluation in the user group, the personnel evaluation of user 16A can be carried out using the personnel evaluation information generated by the business support computer 11. Therefore, the business support computer 11 does not need to be equipped with a dedicated computer and system for generating personnel evaluation information, and the equipment cost can be reduced.

[0139] Also, if user 16A is a person in charge of the site, the tasks to be done regarding the business instructions, the reasons, and the correct procedures can be clearly confirmed on the chat. Therefore, user 16A can make a judgment without hesitation about "which method is the best" and can execute the business smoothly. Also, the frequency of user 16A making unnecessary confirmations to the superior user 16B decreases, and the rework of the business decreases, accelerating the business execution speed. Furthermore, even if user 16A is a less experienced person in charge, they can act in accordance with the business support information based on the experience of skilled workers.

[0140] Also, if user 16A is a leader who manages multiple subordinates, the reports and consultations from the subordinates will be more accurate and there will be no deviation in understanding. Even in a situation where the leader user 16A is confused about the instructions, the business support computer 11 will present the business support information. For this reason, the burden on user 16A as a leader is reduced.

[0141] Also, if user 16A is a supervisor or management position responsible for educating subordinates, the content of on-the-job training (OJT) that user 16A conducts for user 16B who is a subordinate, and the content of one-on-one chats between user 16A and user 16B are automatically organized by the business support computer 11 and stored in the auxiliary storage device 21. Therefore, the business support computer 11 can visualize the progress of subordinate training. In this way, the business support computer 11 plays a role in maximizing the power of the entire organization of the user group.

[0142] (Supplementary explanation) An example of the technical meaning disclosed in this embodiment is as follows. For example, the business support computer 11 is an example of a business support device and a computer. The terminal devices 12, 12A are examples of first terminal devices. The terminal devices 12, 12B are examples of second terminal devices. The processor 19 is an example of a processor. The program 31A is an example of a program. The standard plan, past performance plan, risk avoidance plan, external expert plan, and supervisor's behavior tendency plan are examples of multiple pieces of business support information with different bases.

[0143] The standard plan is an example of the first, sixth, seventh, and eighth pieces of business support information, and the past performance plan is an example of the second piece of business support information. The risk avoidance plan is an example of the third piece of business support information, and the external expert plan is an example of the fourth and ninth pieces of business support information. The supervisor's behavior tendency plan is an example of the fifth piece of business support information. The standards, information, data, etc. included in each basis information are examples of bases.

[0144] Users 16, 16A are examples of first subjects. Users 16, 16B are examples of second subjects. The environment in which the chat application is operating and the environment in which the web conferencing application is operating are examples of a predetermined environment. The terminal devices 12, 12A, 12B are examples of terminal devices. The program 31A is an example of a program.

[0145] Step S15 shown in FIG. 4 is an example of the first process, and step S17 is an example of the second process. Step S21 is an example of the third, fourth, sixth, and eighth processes. Step S12 is an example of the fifth process. The process of step S25 is an example of the seventh process. Step S23 is an example of the ninth process. Step S24 is an example of the tenth process. Note that the plurality of business support information proposed by the business support computer 11 may automatically combine two or more types of business support information among the standard plan, past performance plan, risk avoidance plan, external expert plan, and superior's behavior tendency plan. The business support computer 11 may automatically determine a combination pattern of the plurality of business support information.

[0146] The computer constituting the business support computer 11 may be either a single computer or a distributed computer composed of a plurality of devices. The business support computer 11 is composed of one or more computers among a server, supercomputer, mainframe, server, workstation, etc.

[0147] The network 14 may include the Internet and a wide area network. In this case, the configuration for realizing the network 14 may include a base station and a communication satellite. The configuration is not limited to the case where the business support computer 11 provides a web conference to the terminal device 12, and the external computer 13 may provide a web conference to the terminal device 12 via the network 14. In this case, the application operating on the external computer 13 and the application operating on the business support computer 11 are coordinated.

[0148] In addition, when the business support computer 11 and the terminal device 12 are communicably connected via the Internet, an application for realizing the business support method shown in FIG. 4 may be a web application that is stored in the auxiliary storage device 21 of the business support computer 11 and operates on the business support computer 11 when a web browser is operated on the terminal device 12. Further, an application for realizing the business support method shown in FIG. 4 may be a native application installed on the terminal device 12 and operating on the terminal device 12.

[0149] The present embodiment discloses the following characteristic configuration. For example, a business support method in which a computer operates a non-temporary program, the computer including a first process of obtaining a business instruction received by a first subject, a second process of supporting a business to be performed based on the business instruction received by the first subject and determining whether a plurality of pieces of business support information having different basis information can be generated, a third process of generating a plurality of pieces of business support information having different basis information when it is determined in the second process that a plurality of pieces of business support information having different basis information can be generated, and a fourth process of proposing the plurality of pieces of business support information generated in the third process and their respective basis information to the first subject is disclosed.

[0150] Also disclosed is a non-temporary storage medium storing a non-temporary program for causing a computer to execute processing, the program causing the computer to execute a first process of obtaining a business instruction received by a first subject, a second process of supporting a business to be performed based on the business instruction received by the first subject and determining whether a plurality of pieces of business support information having different basis information can be generated, a third process of generating a plurality of pieces of business support information having different basis information when it is determined in the second process that a plurality of pieces of business support information having different basis information can be generated, and a fourth process of providing the plurality of pieces of business support information generated in the third process and their respective basis information to a terminal device used by the first subject. The auxiliary storage device 21 is an example of the storage medium. Note that the program can also be understood as a program product.

[0151] Furthermore, there is disclosed a business support system having a terminal device used by a target person and a computer that executes processing and is communicably connected to the terminal device via a network. The computer includes a first process of obtaining a business instruction received by the target person from the terminal device, a second process of determining whether it is possible to generate a plurality of business support information having different basis information and supporting the business to be performed based on the business instruction received by the target person, a third process of generating a plurality of business support information having different basis information when it is determined in the second process that it is possible to generate a plurality of business support information having different basis information, and a fourth process of proposing the plurality of business support information generated in the third process and their respective basis information to the terminal device.

Industrial Applicability

[0152] This embodiment can be used as a business support device and a program.

Explanation of Signs

[0153] 10…Business support system, 11…Business support computer, 12, 12A, 12B…Terminal device, 16, 16A, 16B…User, 19…Processor, 31A…Program

Claims

1. A business support device comprising a processor that executes processing, wherein the processor performs a first process of obtaining a work instruction received by a first target person, performs a second process of determining whether it is possible to generate a plurality of business support information with different basis information while supporting the work to be performed based on the work instruction received by the first target person, when it is determined in the second process that it is possible to generate a plurality of business support information with different basis information, performs a third process of generating a plurality of business support information with different basis information, and performs a fourth process of providing the plurality of business support information generated in the third process and their respective basis information to a terminal device used by the first target person. A business support device having a configuration for executing the above.

2. The business support device according to claim 1, wherein the plurality of business support information generated by the processor in the third process includes first business support information based on a public standard defined for the industry to which the first target person belongs as basis information, second business support information based on the results of past work performed within the organization to which the first target person belongs as basis information, and third business support information based on avoiding the risks of the work performed by the first target person as basis information. A business support device having a configuration including the above.

3. The business support device according to claim 1, wherein the plurality of business support information generated by the processor in the third process includes fourth business support information based on the actions of an external person who does not belong to the organization to which the first target person belongs and has knowledge of the industry related to the work instruction as basis information, fifth business support information based on the behavior tendency of a supervisor who guides the first target person as basis information, and sixth business support information based on the internal standards of the organization to which the first target person belongs as basis information. A business support device having a configuration including the above.

4. The business support device according to claim 1, wherein the plurality of business support information generated by the processor in the third process includes seventh business support information based on a public standard defined for the industry to which the first target person belongs as basis information, eighth business support information based on the internal standards of the organization to which the first target person belongs as basis information, and ninth business support information based on the actions of an external person recommended by a supervisor who guides the first target person and who does not belong to the organization to which the first target person belongs as basis information. A business support device having a configuration including the above.

5. The business support device according to claim 2, The processor is configured to execute a fifth process of providing a predetermined environment in which the first subject and another second subject communicate via a network to a first terminal device used by the first subject and a second terminal device used by the second subject, The first process executed by the processor is a business support device configured to obtain a business instruction received by the first subject from the second subject based on the content of communication performed by the first subject and the second subject in the predetermined environment using the first terminal device and the second terminal device.

6. The business support device according to claim 5, wherein the processor, a sixth process of determining which of the first business support information, the second business support information, and the third business support information the first subject has selected; a seventh process of generating personnel evaluation information used for the personnel evaluation of the first subject in the user group to which the first subject belongs based on the determination result of the sixth process; The business support device is configured to execute.

7. The business support device according to claim 6, In the seventh process executed by the processor, the personnel evaluation when the second business support information is selected is higher than the personnel evaluation when the first business support information is selected, and the personnel evaluation when the third business support information is selected is higher than the personnel evaluation when the second business support information is selected. The business support device is configured to generate personnel evaluation information.

8. The business support device according to claim 5, The fourth process executed by the processor provides a plurality of pieces of business support information to the first terminal device, wherein the processor, an eighth process of generating a plurality of pieces of business support information by processing input data with a learning model; a ninth process of obtaining, from the first terminal device, emotional information after the first subject selects any one of the plurality of pieces of business support information using the first terminal device and checks detailed information of the selected business support information; a tenth process of performing reinforcement learning on the learning model using the emotional information obtained in the ninth process so that the satisfaction level of the first subject who selects and recognizes any one of the plurality of pieces of business support information using the first terminal device after the ninth process is higher than the satisfaction level when the first subject has selected and recognized the same business support information in the past; The business support device to execute.

9. A non-temporary program for causing a computer to execute processing, Cause the computer to perform a first process of obtaining the work instructions received by the first subject, perform a second process of assisting the work to be performed based on the work instructions received by the first subject and determining whether it is possible to generate a plurality of work support information with different basis information, when it is determined in the second process that it is possible to generate a plurality of work support information with different basis information, perform a third process of generating a plurality of work support information with different basis information, perform a fourth process of providing the plurality of work support information generated in the third process and their respective basis information to the terminal device used by the first subject, A program having a configuration for executing the above.

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