Reporting support system, reporting support method, and program

Abstract

One of the purposes of the present invention is to provide a call assistance system, for example, that is capable of assisting provision of information to a caller regarding a situation after a call. A call assistance system according to an aspect of the present disclosure is provided with: an acquisition means that acquires a captured image from a caller terminal which is a terminal possessed by a caller; an extraction means that extracts feature information pertaining to an object included in the captured image; an identification means that identifies the object on the basis of the feature information that has been extracted; and an output means that outputs information pertaining to the identified object.

Description

[Technical Field]

[0001] The present disclosure relates to a technology for supporting a response when a call is made. [Background technology]

[0002] When an accident or other incident occurs, people at the scene of the accident will make an emergency call to the police station, fire department, or other appropriate department depending on the situation. The operator in the control room who receives the emergency call will issue instructions to the appropriate parties to be dispatched to the scene, such as police officers, ambulance crews, or fire crews, depending on the content of the call. At this time, the operator may give instructions to the caller.

[0003] A technology related to instructions to a caller is disclosed in Patent Document 1. Specifically, Patent Document 1 discloses a technology for selecting content related to first aid, etc. based on the condition of a patient received from a caller, and outputting the content to the caller's terminal.

[0004] Furthermore, Patent Document 2 discloses that when a report is made using e-mail, the estimated arrival time of a dispatched emergency vehicle and the like are transmitted to the caller as a reply to the report. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] JP 2019-101983 A [Patent Document 2] Japanese Patent Application Laid-Open No. 2002-300318 Summary of the Invention [Problem to be solved by the invention]

[0006] For example, if the caller does not know the situation of the target, they may feel anxious until the target arrives. Furthermore, if the caller is unable to determine whether the information they intended has been correctly conveyed, they may feel anxious. Therefore, it is necessary to ensure that the caller is able to properly understand the situation after making a call.

[0007] The present disclosure has been made in consideration of the above-mentioned problems, and one of its objectives is to provide a reporting support system etc. that can assist in providing information to the reporter regarding the situation after the report. [Means for solving the problem]

[0008] A reporting support system according to one aspect of the present disclosure includes an acquisition means for acquiring a captured image from a reporter terminal, which is a terminal owned by the reporter, an extraction means for extracting feature information regarding an object included in the captured image, an identification means for identifying the object based on the extracted feature information, and an output means for outputting information regarding the identified object.

[0009] A reporting support method according to one aspect of the present disclosure acquires reporting information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report, generates shared information that includes at least a portion of the reporting information and includes information indicating the location relationship between the target and a destination of the target based on the content of the report, and controls the shared information to be output on a reporter terminal, which is a terminal owned by the reporter.

[0010] A computer-readable storage medium according to one aspect of the present disclosure stores a program that causes a computer to execute the following processes: a process of acquiring report information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report; a process of generating shared information, which includes at least a portion of the report information and includes information indicating the location relationship between the target and the destination of the target based on the content of the report; and a process of controlling the shared information to be output on a reporter terminal, which is a terminal owned by the reporter. [Effects of the Invention]

[0011] According to the present disclosure, it is possible to support the provision of information to the reporter regarding the situation after the report. [Brief explanation of the drawings]

[0012] [Figure 1] 1 is a diagram schematically illustrating an example of a configuration of a reporting support system according to a first embodiment of the present disclosure. [Figure 2] 1 is a block diagram illustrating an example of a functional configuration of a reporting support system according to a first embodiment of the present disclosure. [Figure 3] 4 is a flowchart illustrating an example of an operation of the reporting support system according to the first embodiment of the present disclosure. [Figure 4] FIG. 10 is a block diagram illustrating an example of a functional configuration of a reporting support system according to a second embodiment of the present disclosure. [Figure 5] FIG. 10 is a diagram illustrating an example of notification information according to the second embodiment of the present disclosure. [Figure 6] FIG. 10 is a diagram illustrating an example of dispatch target information according to the second embodiment of the present disclosure. [Figure 7] FIG. 10 is a diagram illustrating an example of shared information according to the second embodiment of the present disclosure. [Figure 8] FIG. 10 is a diagram illustrating another example of shared information according to the second embodiment of the present disclosure. [Figure 9] FIG. 10 is a sequence diagram illustrating an example of an operation of the reporting support system according to the second embodiment of the present disclosure. [Figure 10] FIG. 10 is a block diagram illustrating an example of a functional configuration of a reporting support system according to a first modification of the present disclosure. [Figure 11] FIG. 10 is a diagram schematically illustrating an example of the configuration of a reporting support system according to a third embodiment of the present disclosure. [Figure 12] FIG. 10 is a block diagram illustrating an example of a functional configuration of a reporting support system according to a third embodiment of the present disclosure. [Figure 13] FIG. 11 is a diagram illustrating an example of shared information according to the third embodiment of the present disclosure. [Figure 14]FIG. 10 is a diagram illustrating an example of an input method according to the third embodiment of the present disclosure. [Figure 15] FIG. 10 is a sequence diagram illustrating an example of an operation of the reporting support system according to the third embodiment of the present disclosure. [Figure 16] FIG. 10 is a diagram illustrating an example of a functional configuration of a reporting support system according to a second modification of the present disclosure. [Figure 17] 1 is a block diagram showing an example of a hardware configuration of a computer device that realizes a reporting support system according to a first, second, and third embodiment of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0013] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings.

[0014] First Embodiment First, the mechanism of reporting will be described. A caller makes an emergency call by, for example, inputting a predetermined phone number on a mobile phone. This call is connected to a command system in, for example, a command room. A command room refers to an organization that issues commands to dispatch targets who should rush to the scene in response to the call. In the present disclosure, such targets who should rush to the scene in response to the call are referred to as dispatch targets. Examples of dispatch targets include police officers, firefighters, and ambulances. The dispatch target may refer to emergency vehicles such as patrol cars, fire engines, and ambulances, or may refer to people. An operator in the command room communicates with the caller via the command system. Then, based on information obtained from the caller, the operator gives instructions to the caller or uses the command system to give instructions to targets who should rush to the scene. An example of the reporting support system of the present disclosure is incorporated into a command system used in this way.

[0015] Next, an overview of the reporting support system of the present disclosure will be described.

[0016] Fig. 1 is a diagram schematically illustrating an example of the configuration of a reporting support system 1000. As shown in Fig. 1, the reporting support system 1000 includes a reporting support device 100 and a reporter terminal 200. The reporting support device 100 is communicably connected to the reporter terminal 200 via a wireless or wired network.

[0017] The reporter terminal 200 is a terminal owned by the reporter. The reporter terminal 200 is, for example, a mobile phone, a smartphone, or a tablet terminal, but is not limited to these examples. When the reporter makes a report using the reporter terminal 200, the report is received, for example, in a control room. Then, an operator in the control room who receives the report communicates with the reporter via the reporter terminal 200.

[0018] 2 is a block diagram showing an example of the functional configuration of the reporting support system 1000 according to the first embodiment. As shown in FIG. 2, the reporting support system 1000 includes an acquisition unit 110, a generation unit 120, and an output control unit 130.

[0019] The acquiring unit 110 acquires report information. The report information is information indicating the content of a report from a reporter. The report information includes, for example, information indicating the location where an incident or accident occurred. The report information may also include a report type, such as whether the report is for an emergency, a fire department, or a police department. Without being limited to this example, the report information may also include information indicating the status of the accident or incident that occurred, information indicating the condition of injured or sick persons, information about the reporter, and the like. The report information may be, for example, information generated by an operator inputting the content of the report. The report information may also be information extracted by voice recognition from a conversation between the reporter and the operator. The report information may be stored in a storage device (not shown) included in the report support device 100, or may be stored in an external device capable of communicating with the report support device 100. The acquiring unit 110 acquires the report information from, for example, such a storage device or external device.

[0020] The acquisition unit 110 also acquires location information of the dispatch target. If the dispatch target is a person, the acquisition unit 110 may acquire the location information from, for example, a mobile device such as a smartphone owned by the dispatch target. If the dispatch target is an emergency vehicle, the acquisition unit 110 may acquire the location information from a device equipped in the dispatch target that can acquire its own location information, or may acquire the location information from a mobile device such as a smartphone owned by the passenger of the dispatch target. Such mobile devices and devices capable of acquiring location information have a function that can identify the location information of the vehicle using a Global Navigation Satellite System (GNSS) such as a Global Positioning System (GPS). The acquisition unit 110 acquires, for example, the location information identified by the function as the location information of the dispatch target. In this disclosure, "the acquisition unit 110 acquiring information from a device equipped in the dispatch target, a device owned by the dispatch target, or a device owned by the passenger of the dispatch target" is expressed as "the acquisition unit 110 acquiring information from the dispatch target."

[0021] In this way, the acquisition unit 110 acquires report information, which is information indicating the content of the report from the caller, and location information of the target that was dispatched in response to the report. The acquisition unit 110 is an example of an acquisition means.

[0022] The generation unit 120 generates the shared information. The shared information includes at least a portion of the report information. For example, the shared information may include the type of report, information indicating the status of the accident or incident that occurred, information indicating the condition of the injured person, information about the reporter, and the like. The shared information also includes information indicating the positional relationship between the dispatch target and the destination of the dispatch target. The destination of the dispatch target may be based on the content of the report. For example, the destination of the dispatch target is a location specified by the reporter, such as the location of the incident or accident. The generation unit 120 may generate shared information including, for example, an image in which the location of the dispatch target and the destination of the dispatch target are superimposed on a map. The generation unit 120 may also generate shared information including, for example, information indicating the distance between the location of the dispatch target and the destination of the dispatch target.

[0023] In this way, the generation unit 120 generates shared information that includes at least a part of the report information and that includes information indicating the positional relationship between the target and the destination of the target based on the content of the report. The generation unit 120 is an example of a generation means.

[0024] The output control unit 130 controls the shared information to be output at the reporter terminal 200. For example, the output control unit 130 outputs the generated shared information to an output device such as a display included in the reporter terminal 200. In this case, the shared information is transmitted from the reporting support device 100 to the reporter terminal 200. Furthermore, for example, the output control unit 130 may transmit control information accessible to the reporting support device 100 to the reporter terminal 200. In this case, the reporter terminal 200 accesses the reporting support device 100 based on the control information, and the shared information is output at the reporter terminal 200.

[0025] In this way, the output control unit 130 controls the shared information to be output at the reporter terminal, which is the terminal owned by the reporter. The output control unit 130 is an example of an output control means.

[0026] Next, an example of the operation of the reporting support system 1000 will be described with reference to Fig. 3. In this disclosure, each step in the flowchart will be represented by a number assigned to each step, such as "S1".

[0027] 3 is a flowchart illustrating an example of the operation of the reporting support system 1000. The acquisition unit 110 acquires reporting information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report (S1). The generation unit 120 generates shared information, which is information including at least a part of the reporting information and includes a location relationship between the target and the target's destination (S2). Then, the output control unit 130 controls the shared information to be output on a reporter terminal, which is a terminal owned by the reporter (S3).

[0028] In this way, the reporting support system 1000 of the first embodiment acquires reporting information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report. The reporting support system 1000 then generates shared information, which includes at least a portion of the reporting information and includes information indicating the location relationship between the target and the destination of the target based on the content of the report, and controls the shared information to be output to a reporter terminal, which is a terminal owned by the reporter. This allows the reporting support system 1000 to provide the reporter with information including the content of the report and the location relationship between the target and the destination of the target. This allows the reporter to confirm the content of the report and understand the status of the target until the target arrives at the scene. In other words, the reporting support system 1000 of the first embodiment can support the reporter in providing information regarding the situation after the report.

[0029] <Second embodiment> Next, a reporting support system according to a second embodiment will be described. In the second embodiment, the reporting support system 1000 described in the first embodiment will be described in more detail. Note that some of the contents that overlap with those described in the first embodiment will not be described again.

[0030] Fig. 4 is a block diagram showing an example of the functional configuration of the reporting support system 1000. As shown in Fig. 4, the reporting support system 1000 includes a reporting support device 100 and a reporter terminal 200. The reporting support device 100 and the reporter terminal 200 are connected so as to be able to communicate with each other.

[0031] [Details of Report Support System 1000] The reporting support device 100 includes an acquisition unit 110, a generation unit 120, and an output control unit 130. The reporter terminal 200 includes a control information receiving unit 210.

[0032] The acquisition unit 110 acquires report information. The report information is information indicating the content of a report from a reporter. The report information may be generated, for example, by a report information generation unit (not shown) included in the report support device 100, or may be generated by an external device capable of communicating with the report support device 100.

[0033] FIG. 5 is a diagram showing an example of notification information. In the example of FIG. 5, the notification information includes information on the notification type, the situation, and the injured person. In this example, the notification information indicates that the notification type is "emergency and fire," the destination is "(x1, y1)," and the situation is "accident," "collision with a passenger vehicle," and "fire." Information on the injured person includes the number of injured people, their names, gender, age, and condition of the injured person. In this example, it is indicated that there is "one injured person," that the injured person is a "male" in his "20s or 30s" with an "unknown" name. It is also indicated that the injured person is conscious and breathing, but is bleeding from the head.

[0034] Furthermore, the acquisition unit 110 acquires location information of the dispatch target from the dispatch target. At this time, the location information of the dispatch target may be included in the dispatch target information. That is, the acquisition unit 110 may acquire the dispatch target information from the dispatch target. The dispatch target information is information that includes information about the dispatch target. The dispatch target information may be generated, for example, by a person who is the dispatch target making an input into a device owned by the dispatch target. If the dispatch target is an emergency vehicle, the dispatch target information may be generated by a passenger making an input into a device provided in the dispatch target.

[0035] The dispatch target information may include, in addition to location information of the dispatch target, information indicating the type of the dispatch target, the number of the dispatch targets, etc. For example, if the dispatch target is an emergency vehicle, the dispatch target information includes information indicating the type of emergency vehicle, the number of emergency vehicles, the number of passengers in the emergency vehicle, the positions of the passengers, etc.

[0036] FIG. 6 is a diagram showing an example of dispatch target information. In the example of FIG. 6, the dispatch target information indicates the following information in addition to location information. That is, it indicates that the type of emergency vehicle is "ambulance," the number of emergency vehicles is "1," and the occupants are "3 paramedics." The dispatch target information also indicates that the dispatch time is "10:01" and the estimated arrival time is "10:08." The acquisition unit 110 may periodically acquire the dispatch target information. Furthermore, after acquiring the dispatch target information, the acquisition unit 110 may periodically acquire the location information of the dispatch target.

[0037] The generation unit 120 generates shared information based on the report information and the dispatch target information acquired by the acquisition unit 110. The generation unit 120 generates shared information including information included in the report information and information included in the dispatch target information. Furthermore, for example, the generation unit 120 may include information showing the current location and destination of the dispatch target on a map based on the location information and destination information of the dispatch target in the shared information. Specific examples of shared information will be described later.

[0038] The output control unit 130 controls the shared information to be output at the reporter terminal 200. As an example, the output control unit 130 transmits control information to the reporter terminal 200 for outputting the shared information at the reporter terminal 200. At this time, the output control unit 130 may transmit the control information using the telephone number of the reporter terminal 200. For example, the output control unit 130 transmits a message as the control information using SMS (Short Message Service). In this case, the control information includes, for example, a URL (Uniform Resource Locator). When the URL of the control information is opened in the reporter terminal 200, data communication between the reporter terminal 200 and the reporting support device 100 is initiated. After data communication is initiated in this manner, the output control unit 130 may cause the reporter terminal 200 to output the shared information.

[0039] Such data communication may be realized by, for example, WebRTC (Web Real Time Communication). That is, the reporter may open a URL included in the message, thereby performing data communication via a browser between the reporting support device 100 and the reporter terminal 200. The output control unit 130 may display the shared information on a display of the reporter terminal 200 via the browser.

[0040] Emergency calls from the reporter terminal 200 are often made via telephone lines. Therefore, there is a possibility that the reporting support device 100 does not know the information of the destination for transmitting various data to the reporter terminal 200. In response to this, the output control unit 130 uses a telephone number to transmit control information to the reporter terminal 200. This enables data exchange between the reporter terminal 200 and the reporting support device 100.

[0041] The control information receiving unit 210 of the reporter terminal 200 receives the control information. The reporter terminal 200 outputs the shared information based on the control information. For example, when the control information receiving unit 210 receives the control information, it displays a URL included in the control information. Then, when the reporter selects the URL, data communication between the reporter terminal 200 and the reporting support device 100 is initiated. Then, the output control unit 130 outputs the shared information to the reporter terminal 200.

[0042] Next, the details of the shared information to be output will be described. FIG. 7 is a diagram showing an example of the shared information. More specifically, FIG. 7 shows an example of the shared information output in the reporter terminal 200. In this example, an example of the shared information when an emergency vehicle is the target of dispatch is shown. For example, on a map, the current location of the emergency vehicle is indicated by a vehicle mark, and the destination is indicated by a dot. The current location of the emergency vehicle may be updated based on the location information of the target of dispatch acquired by the acquisition unit 110. In this way, the output control unit 130 may output the positional relationship between the emergency vehicle and the destination. Also, in this example, a route arrow from the current location of the emergency vehicle to the destination is provided as support. In this way, the output control unit 130 may control to output shared information indicating the route from the current location of the target of dispatch to the destination.

[0043] The shared information also includes dispatch target information and report information. In the example of FIG. 7, the dispatch target information includes information about one ambulance and two fire engines. That is, it indicates that one ambulance and two fire engines are dispatched in response to the report. For example, the information about the ambulance indicates that three paramedics are on board, that the dispatch will occur around 10:00, and that the estimated travel time to the destination will be 5 to 10 minutes. In this manner, the shared information may include at least one of the type of emergency vehicle, the number of emergency vehicles, the number of passengers in the emergency vehicles, and the positions of the passengers, as well as location information of the emergency vehicles. Furthermore, in the example of FIG. 7, the report information includes information about the type of report, the situation at the scene, the number of injured persons, and the condition of the injured persons. Note that, as shown in FIG. 7, not all of the information about the dispatch target information and the report information need to be included in the shared information.

[0044] The shared information may further include other information. For example, the shared information may include traffic information. The traffic information may include, for example, information indicating a traffic congestion state of a road or information indicating a road that is closed to traffic. For example, the acquisition unit 110 may acquire traffic information from an external device (not shown). The generation unit 120 may then generate shared information including the traffic information. At this time, the output control unit 130 may output shared information in which, for example, an area on a map indicating a road where congestion has occurred and an area on a map indicating a road that is closed to traffic are colored or marked with a symbol. This allows the reporting support device 100 to inform the reporter that the dispatch target has been detoured due to traffic congestion.

[0045] Furthermore, examples of output of various information are not limited to this example. FIG. 8 is a diagram illustrating another example of shared information. In the example of FIG. 8, the current location of the emergency vehicle is indicated by a dotted line. Here, the dotted line represents a range of a predetermined size that includes the actual current location of the emergency vehicle. That is, the output control unit 130 may output, as the current location of the dispatch target, a range that includes the location indicated by the location information of the dispatch target but is larger than that location. In this way, the reporting support system 1000 may intentionally output a rough location of the dispatch target. For example, assume that the exact location of the emergency vehicle is reflected in the shared information. In this case, the caller can grasp the exact direction of travel of the emergency vehicle. Here, if the direction of travel of the emergency vehicle is not as expected by the caller, the caller may become anxious that the emergency vehicle will be delayed in reaching the destination, or the caller may complain that the emergency vehicle should have arrived at the destination earlier. In other words, there is a possibility that trouble may occur based on the direction of travel of the emergency vehicle. In response to this, outputting the approximate location of the dispatch target can prevent such trouble from occurring. The output control unit 130 may change the range indicated as the current location of the dispatch target according to the distance between the location indicated by the current location of the dispatch target and the destination. For example, the output control unit 130 may increase the range indicated as the current location of the dispatch target as the distance between the location of the dispatch target and the destination increases.

[0046] Similarly, the output control unit 130 may output the dispatch time and estimated arrival time of the dispatch target in an ambiguous manner. For example, the dispatch target information shown in FIG. 6 clearly indicates that the dispatch time is "10:01" and the estimated arrival time is "10:08." In contrast, the shared information in FIG. 8 indicates, for example, the dispatch time as "around 10:00" and the required time as "5 to 10 minutes." In this way, by outputting time-related information in a rough manner, it is possible to prevent problems based on the time it takes for the emergency vehicle to arrive at the destination.

[0047] Furthermore, the output control unit 130 may output the shared information to a terminal at the target of dispatch. For example, if the target of dispatch is an emergency vehicle, the output control unit 130 outputs the shared information to a terminal provided at the target of dispatch or a terminal owned by a passenger of the target of dispatch. For example, if the target of dispatch is a person, the output control unit 130 outputs the shared information to a terminal owned by the target of dispatch. Furthermore, the output control unit 130 may output the shared information to a terminal in a command room that received the report. For example, the output control unit 130 outputs the shared information to a terminal used by an operator in the command room. In this way, the output control unit 130 may control the output of the shared information to at least one of the terminal in the command room that received the report and the terminal at the target of dispatch. This allows information to be shared between the caller, the command room, and the target of dispatch.

[0048] [Example of operation of the reporting support system 1000] Next, an example of the operation of the reporting support system 1000 will be described with reference to Fig. 9. In this operation example, the operation of the reporting support system 1000 when a report is made from the reporter terminal 200 and a target for dispatch is dispatched will be described.

[0049] FIG. 9 is a sequence diagram illustrating an example of the operation of the reporting support system 1000. The acquisition unit 110 of the reporting support device 100 acquires reporting information (S101). For example, the acquisition unit 110 acquires reporting information generated by input from an operator who has received a report in advance. The acquisition unit 110 also acquires dispatch target information from a target to be dispatched (S102). The generation unit 120 generates shared information based on the reporting information and the dispatch target information (S103). The output control unit 130 transmits control information to the reporter terminal 200 for outputting the shared information at the reporter terminal 200 (S104).

[0050] The control information receiving section 210 of the reporter terminal 200 receives the control information (S105). Then, the output control section 130 outputs the shared information at the reporter terminal 200 based on the control information (S106).

[0051] The acquisition unit 110 may periodically acquire location information of the target. Then, the generation unit 120 may generate shared information with updated current location of the target based on the acquired location information. In this case, the shared information with updated current location of the target is output to the reporter terminal 200.

[0052] In this way, the reporting support system 1000 of the second embodiment acquires reporting information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report. The reporting support system 1000 then generates shared information, which includes at least a portion of the reporting information and includes information indicating the location relationship between the target and the destination of the target based on the content of the report, and controls the shared information to be output to a reporter terminal, which is a terminal owned by the reporter. This allows the reporting support system 1000 to provide the reporter with information including the content of the report and the location relationship between the target and the destination of the target. This allows the reporter to confirm the content of the report and understand the status of the target until the target arrives at the scene. In other words, the reporting support system 1000 of the second embodiment can support the reporter in providing information regarding the situation after the report.

[0053] Furthermore, the reporting support system 1000 of the second embodiment may control at least one of a terminal in a command room that receives a report and a terminal in a target to be dispatched to output shared information, thereby enabling the reporting support system 1000 to share information between the caller and the operator in the command room or the target to be dispatched.

[0054] Furthermore, the reporting support system 1000 of the second embodiment may perform control so that the shared information is output to the reporter terminal as a range that includes the location indicated by the location information but is larger than the location, as the current location of the target. This allows the reporting support system 1000 to allow the reporter to roughly grasp the current location of the target, thereby preventing the occurrence of problems based on the direction of movement of the target.

[0055] Furthermore, when the target of dispatch is an emergency vehicle, the reporting support system 1000 of the second embodiment may acquire information about the target of dispatch including at least one of the type of emergency vehicle, the number of emergency vehicles, the number of passengers in the emergency vehicles, and the positions of the passengers, as well as location information of the emergency vehicles, and generate shared information including the information about the target of dispatch. This allows the reporting support system 1000 to convey detailed information about the target of dispatch to the reporter.

[0056] [Variation 1] In the above embodiment, an example has been described in which, when the reporter terminal 200 makes an emergency call through a telephone line, the shared information is output to the reporter terminal 200. The method of outputting the shared information to the reporter terminal 200 is not limited to the above example.

[0057] For example, the reporter terminal 200 may make a report using data communication instead of a telephone line. In this case, an application for making a report is pre-installed in the reporter terminal 200. Then, the reporter terminal 200 makes an emergency report through the application.

[0058] Fig. 10 is a block diagram showing an example of the functional configuration of the reporting support system of Modification 1. As shown in Fig. 10, output control unit 130 may be provided in reporter terminal 200. Because reporting is performed using data communication, control information for starting data communication does not need to be transmitted from reporting support device 100 to reporter terminal 200. Therefore, when generation unit 120 generates shared information, output control unit 130 of reporter terminal 200 acquires the shared information from reporting support device 100. Then, output control unit 130 may display the acquired shared information on a display of reporter terminal 200.

[0059] <Third embodiment> Next, a reporting support system 1001 according to a third embodiment will be described. In the third embodiment, an example will be described in which information input by a reporter is reflected in shared information. Note that some of the content overlapping with the content described in the first and second embodiments will not be described.

[0060] FIG. 11 is a diagram schematically illustrating an example of the configuration of a reporting support system 1001. As shown in FIG. 11, the reporting support system 1001 includes a reporting support device 101 and a reporter terminal 201. The reporting support system 1001 may also include a command room terminal 300, which is a terminal used by an operator in a command room who accepts reports. The reporting support system 1001 may also include an on-site terminal 400, which is a terminal provided in a vehicle to be dispatched or a terminal owned by a passenger of the vehicle to be dispatched. The reporting support device 101 is communicably connected to the reporter terminal 201, the command room terminal 300, and the on-site terminal 400. That is, shared information can be shared among the reporter terminal 200, the command room terminal 300, and the on-site terminal 400.

[0061] Here, in this embodiment, an example will be described in which the dispatch target is an emergency vehicle, but the content described in this embodiment can also be applied to various situations.

[0062] [Details of Reporting Support System 1001] The reporting support device 101 and the reporter terminal 201 may perform the processing described below in addition to the processing of the reporting support device 100 and the reporter terminal 200.

[0063] 12 is a block diagram showing an example of the functional configuration of the reporting support system 1001. As shown in FIG. 12, the reporting support device 101 includes an acquisition unit 110, a generation unit 121, and an output control unit 130. The reporter terminal 201 also includes a control information receiving unit 210 and a reception unit 220.

[0064] Receiving unit 220 receives input to reporter terminal 201. Receiving unit 220 is an example of a receiving means. For example, when shared information is output on reporter terminal 201, receiving unit 220 may receive a correction to the shared information by an operation of the reporter.

[0065] The generation unit 121 reflects the input received by the reception unit 220 in the shared information. For example, when the reception unit 220 receives an input that modifies the shared information, the generation unit 121 modifies the shared information in accordance with the input. In other words, the content input by the reporter's operation is reflected in the shared information.

[0066] Next, a specific example will be described in which the content input by the reporter's operation is reflected in the shared information.

[0067] The situation at the scene may change by the time the dispatched party arrives at their destination. For example, if there is an injured person, the injured person may be conscious at the time of the call, but may later lose consciousness. In that case, the caller must input that the injured person has lost consciousness.

[0068] FIG. 13 is a diagram illustrating an example of shared information. In the example of FIG. 13, the state of the injured person is indicated as "conscious." The reception unit 220 receives an input from the caller. For example, the reception unit 220 receives an input to change the sentence "conscious" to "unconscious." At this time, the reception unit 220 transmits the received input to the report support device 100. The generation unit 121 receives the input. Then, the generation unit 121 reflects the input in the shared information. That is, the generation unit 121 changes the information indicating the state of the injured person, which is included in the shared information, from "conscious" to "unconscious." In this way, the report support system 1001 can receive a correction of the shared information from the caller. The shared information can be shared with the command room terminal 300 and the on-site terminal 400, thereby enabling the command room operator and the occupants of the vehicle to be dispatched to understand the situation after the report.

[0069] Furthermore, as shown in FIG. 13 , the shared information may include a message field. That is, the reception unit 220 may accept a message input by the caller. This allows the caller, the control room operator, and the passengers to be dispatched to exchange messages after the call. The example in FIG. 13 shows an exchange of messages between the caller and the emergency services. Specifically, the caller specifies the back entrance of the destination, not the front entrance, as the location where the emergency services should arrive. Note that images may also be exchanged between the caller, the control room operator, and the passengers to be dispatched. For example, the caller terminal 201 takes a photograph. At this time, the reception unit 220 accepts input of the captured image. For example, the image is displayed in the message field in FIG. 13 . For example, suppose the caller takes a photograph of the back entrance of the destination using the caller terminal 201. Then, the reception unit 220 accepts the captured image, and an image showing the back entrance of the destination can be transmitted to the emergency services. Furthermore, the present invention is not limited to this example, and the caller may take a picture of the injured person using the caller terminal 201 to inform the ambulance crew of the condition of the injured person.

[0070] Furthermore, information regarding first aid may be transmitted to the caller from an operator in the control room or a passenger who is to be dispatched. For example, the control room terminal 300 or the on-site terminal 400 accepts input of information regarding first aid for an injured or sick person. The generation unit 121 acquires the input information from the control room terminal 300 or the on-site terminal 400. The generation unit 121 reflects the input information in the shared information. For example, assume that an ambulance team inputs information indicating a method of stopping bleeding as information regarding first aid. The on-site terminal 400 accepts the input. The generation unit 121 reflects the input information indicating the method of stopping bleeding in the shared information. At this time, the information indicating the method of stopping bleeding (i.e., information regarding first aid) may be displayed, for example, in a message field.

[0071] Examples of how the receiving unit 220 receives input are not limited to the above examples. The receiving unit 220 can receive input of various types of information, such as the situation at the scene and information about injured or sick people. The input method is not limited to inputting text. FIG. 14 is a diagram showing an example of an input method. For example, assume that the destination indicated in the shared information is different from the intention of the reporter. In this case, the receiving unit 220 receives a correction to the destination output as shared information on the reporter terminal 201. Then, the generation unit 121 reflects the received correction to the destination in the shared information.

[0072] Specifically, the reception unit 220 receives an input for modifying the destination. For example, as shown in FIG. 14 , the reporter uses an input device such as a touch panel or a mouse to select a point indicating the destination and drag the point indicating the destination. The reception unit 220 receives such input from the reporter. Then, the generation unit 121 generates shared information in which the location has been changed to the point indicating the destination. By receiving modifications in this manner, the reporting support system 1001 allows the reporter to intuitively modify the shared information.

[0073] [Example of operation of the reporting support system 1001] Next, an example of the operation of the reporting support system 1001 will be described with reference to Fig. 15. In this operation example, the operation of the reporting support system 1001 when a report is made from the reporter terminal 200 and a target for dispatch is dispatched will be described.

[0074] Fig. 15 is a sequence diagram illustrating an example of the operation of the reporting support system 1000. Note that the processes from S201 to S206 are similar to the processes from S101 to S206 in Fig. 9, and therefore description thereof will be omitted.

[0075] The reception unit 220 receives input from the reporter (S207), and then transmits the input information to the report support device 101 (S208).

[0076] The generation unit 121 of the report support device 101 reflects the input information in the shared information (S209).

[0077] In this way, the reporting support system 1001 of the third embodiment receives an input to the reporter terminal 201 and reflects the received input in the shared information. As a result, after the reporting, the operator in the control room and the passengers who are to be dispatched can grasp the information from the reporter.

[0078] Furthermore, the reporting support system 1001 of the third embodiment may accept corrections to the reporting information output as shared information at the reporter terminal, and may reflect the accepted corrections to the reporting information in the shared information. For example, after a report is made, the situation at the scene where the reporter is present may change. In other words, there is a possibility that a discrepancy may occur between the report content and the situation at the scene. In response to this, the reporting support system 1001 allows the reporter to correct the reporting information, so that the operator in the control room and the passengers of the vehicle to be dispatched can understand the situation at the scene.

[0079] [Variation 2] There may be information that is not shared by the reporter terminal 201 but is shared by the command room terminal 300 and the on-site terminal 400 .

[0080] For example, a caller may make an emergency call as a prank or call an ambulance instead of a taxi. The report support system 1001 may output information indicating the possibility that the call received by the operator in the control room is such an unnecessary and non-urgent call at the control room terminal 300 or the on-site terminal 400.

[0081] 16 is a block diagram showing an example of the functional configuration of a reporting support system 1001 of Modification 2. As shown in FIG. 16, the reporting support device 101 includes an acquisition unit 110, a generation unit 121, an output control unit 130, and a determination unit 140.

[0082] The determination unit 140 determines whether the reporter is a person included in the list information. The list information is information about people who have made reports in the past. For example, the list information includes telephone numbers of people who have made reports in the past and who have made unnecessary and non-urgent reports a predetermined number of times or more. The determination unit 140 determines whether the telephone number of the reporter terminal 201 from which the report was made is included in the list information. In this way, the determination unit 140 determines whether the reporter is a person included in the list information based on the list information about people who have made reports in the past. The determination unit 140 is an example of a determination means.

[0083] Then, if the list information includes the telephone number of the reporter terminal 201, the output control unit 130 outputs the result of the determination to the command room terminal 300 and the on-site terminal 400. For example, the output control unit 130 outputs to the command room terminal 300 and the on-site terminal 400 information indicating that the reporter has made unnecessary and non-urgent reports in the past.

[0084] In this way, the reporting support system 1001 of variant example 2 determines whether the reporter is a person included in list information about people who have made reports in the past, based on the list information, and controls the result of the determination to be output to at least one of the terminal in the control room that received the report and the terminal at the target of the dispatch.

[0085] <Example of hardware configuration of reporting support device> The hardware constituting the reporting support systems of the first, second, and third embodiments described above will now be described. Fig. 17 is a block diagram showing an example of the hardware configuration of a computer device that realizes the reporting support systems of the embodiments. The reporting support systems and reporting support methods described in the embodiments and modifications are realized in a computer device 90.

[0086] 17, a computer device 90 includes a processor 91, a RAM (Random Access Memory) 92, a ROM (Read Only Memory) 93, a storage device 94, an input / output interface 95, a bus 96, and a drive device 97. The reporting support device and the reporter terminal may be realized by a plurality of electric circuits.

[0087] The storage device 94 stores a program (computer program) 98. The processor 91 executes the program 98 of the reporting support system using the RAM 92. Specifically, for example, the program 98 includes a program that causes a computer to execute the processes shown in FIGS. 3, 9, and 15. The processor 91 executes the program 98 to realize the functions of the components of the reporting support system. The program 98 may be stored in the ROM 93. The program 98 may also be recorded in the storage medium 80 and read out using the drive device 97, or may be transmitted to the computer device 90 from an external device (not shown) via a network (not shown).

[0088] The input / output interface 95 exchanges data with peripheral devices (such as a keyboard, a mouse, and a display device) 99. The input / output interface 95 functions as a means for acquiring or outputting data. The bus 96 connects the components.

[0089] There are various variations in the method for realizing the reporting support system. For example, the reporting support device and the reporter terminal can each be realized as a dedicated device. Furthermore, the reporting support system can be realized based on a combination of multiple devices.

[0090] The scope of each embodiment also includes a processing method for recording a program for realizing each component of the function of each embodiment on a storage medium, reading the program recorded on the storage medium as code, and executing it on a computer. That is, a computer-readable storage medium is also included in the scope of each embodiment. Furthermore, the storage medium on which the above-mentioned program is recorded and the program itself are also included in each embodiment.

[0091] The storage medium may be, but is not limited to, a floppy disk, a hard disk, an optical disk, a magneto-optical disk, a CD (Compact Disc)-ROM, a magnetic tape, a non-volatile memory card, or a ROM. The programs recorded on the storage medium are not limited to standalone programs that execute processes, but also include programs that run on an OS (Operating System) in cooperation with other software and functions of an expansion board.

[0092] Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

[0093] The above-described embodiments and modifications can be combined as appropriate. The above-described embodiments mainly describe a case where a caller makes an emergency call to a command system in a command room, and the command system is applied to the command system. However, the command system of the present application can be applied to various cases, not just cases where such an emergency call is made.

[0094] Some or all of the above-described embodiments can be described as, but are not limited to, the following supplementary notes.

[0095] <Additional Notes>

[0096] [Appendix 1] An acquisition means for acquiring report information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report; a generating means for generating shared information including information including at least a part of the report information, the shared information including information indicating a positional relationship between the target and a destination of the target based on the content of the report; and an output control means for controlling the shared information to be output at a reporter terminal which is a terminal owned by the reporter. Reporting support system.

[0097] [Appendix 2] The output control means controls the shared information to be output on at least one of a terminal in the command room that received the report and a terminal in the target of dispatch. 1. A reporting support system as described in Appendix 1.

[0098] [Appendix 3] further comprising a receiving means for receiving an input to the reporter terminal, The generation means reflects the received input in the shared information. 3. A reporting support system as set forth in appendix 1 or 2.

[0099] [Appendix 4] the accepting means accepts a correction to the report information output as the shared information at the reporter terminal, The generation means reflects the received correction of the notification information in the shared information. 1. A reporting support system as described in Appendix 3.

[0100] [Appendix 5] the receiving means receives a correction to the destination output as the shared information at the reporter terminal, The generation means reflects the received modification of the destination in the shared information. 5. A reporting support system as set forth in appendix 3 or 4.

[0101] [Appendix 6] the output control means controls the shared information to be output at the reporter terminal, using a range that includes the position indicated by the position information of the target to be dispatched and is larger than the position as the current location of the target to be dispatched. A reporting support system according to any one of appendixes 1 to 5.

[0102] [Appendix 7] the output control means changes the range indicated as the current location of the dispatch target according to the distance between the location indicated by the location information of the dispatch target and the destination. 6. A reporting assistance system as described in Appendix 6.

[0103] [Appendix 8] If the dispatch target is an emergency vehicle, the acquisition means acquires dispatch target information including at least one of the type of the emergency vehicle, the number of the emergency vehicles, the number of passengers in the emergency vehicles, and the positions of the passengers, and location information of the emergency vehicles; The generating means generates the shared information including the dispatch target information. A reporting support system according to any one of appendixes 1 to 7.

[0104] [Appendix 9] a determination means for determining whether the reporter is a person included in list information on people who have made reports in the past, based on list information on the people who have made reports in the past; The output control means controls the output of the determination result to be output to at least one of a terminal in the command room that received the report and a terminal in the target of dispatch. A reporting support system according to any one of appendixes 1 to 8.

[0105] [Appendix 10] The output control means controls to output the shared information indicating a route from the current location of the dispatch target to the destination. A reporting support system according to any one of appendixes 1 to 9.

[0106] [Appendix 11] Acquires report information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report; generating shared information including at least a part of the report information, the shared information including information indicating a positional relationship between the target and a destination of the target based on the content of the report; Controlling the shared information so that it is output at a reporter terminal that is a terminal owned by the reporter; How to support reporting.

[0107] [Appendix 12] A process of acquiring report information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report; A process of generating shared information including information including at least a part of the report information, the shared information including information indicating a positional relationship between the dispatch target and a destination of the dispatch target based on the content of the report; and a process of controlling the shared information to be output on a reporter terminal that is a terminal owned by the reporter. A computer-readable storage medium. [Explanation of symbols]

[0108] 100, 101 Reporting support device 110 Acquisition Department 120, 121 generation section 130 Output control section 140 Judgment section 200, 201 Reporter terminal 210 Control information receiving unit 220 Reception 1000, 1001 reporting support system

Claims

1. An acquisition means for acquiring report information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report; a generating means for generating shared information including information including at least a part of the report information, the shared information including information indicating a positional relationship between the target and a destination of the target based on the content of the report; an output control means for controlling the shared information to be output at a reporter terminal which is a terminal owned by the reporter; A receiving means for receiving an input, the receiving means receives an input for the shared information output on the reporter terminal, The generation means reflects the received input in the shared information. Reporting support system.

2. The output control means controls the shared information to be output on at least one of a terminal in the command room that received the report and a terminal in the target of dispatch. The reporting support system according to claim 1 .

3. the accepting means accepts a correction to the report information included in the shared information output at the reporter terminal, The generation means reflects the received correction of the notification information in the shared information. The reporting support system according to claim 1 or 2.

4. the accepting means accepts a correction to information indicating the destination included in the shared information output at the reporter terminal, The generation means reflects the received modification of the information indicating the destination in the shared information. The reporting support system according to any one of claims 1 to 3.

5. the output control means controls the shared information to be output at the reporter terminal, using a range that includes the position indicated by the position information of the target to be dispatched and is larger than the position as the current location of the target to be dispatched. The notification support system according to any one of claims 1 to 4.

6. the output control means changes the range indicated as the current location of the dispatch target according to the distance between the location indicated by the location information of the dispatch target and the destination. The reporting support system according to claim 5 .

7. If the dispatch target is an emergency vehicle, the acquisition means acquires dispatch target information including at least one of the type of the emergency vehicle, the number of the emergency vehicles, the number of passengers in the emergency vehicles, and the positions of the passengers, and location information of the emergency vehicles; The generating means generates the shared information including the dispatch target information. The notification support system according to any one of claims 1 to 6.

8. Acquires report information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report; generating shared information including at least a part of the report information, the shared information including information indicating a positional relationship between the target and a destination of the target based on the content of the report; Controlling the shared information so that it is output at a reporter terminal that is a terminal owned by the reporter; Accepts input, In the receiving process, an input for the shared information outputted at the reporter terminal is received; In the generating process, the received input is reflected in the shared information. How to support reporting.

9. A process of acquiring report information, which is information indicating the content of a report from a reporter, and location information of a target dispatched in response to the report; A process of generating shared information including information including at least a part of the report information, the shared information including information indicating a positional relationship between the dispatch target and a destination of the dispatch target based on the content of the report; a process of controlling the shared information to be output at a reporter terminal that is a terminal owned by the reporter; A process for accepting input; on the computer, In the receiving process, an input for the shared information outputted at the reporter terminal is received; In the generating process, the received input is reflected in the shared information. program.

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