Project Support System

Abstract

To provide a case support system capable of supporting cases such as real estate transactions, such as buying and selling and leasing of real estate properties for users of nursing care services. [Solution] The case support system includes a user information storage means 10 that stores user information regarding care workers and users of care services, a case information storage means 11 that stores user case information sent from a care worker terminal 3 or a user terminal 4 used by a care worker or user authenticated based on the user information, in association with the user or care worker, a status update means 12 that updates the status of the user's case stored in the case information storage means 11 from a service provider terminal 5 used by a service provider who supports the user's case, and a status providing means 13 that provides the status of the user's case stored in the case information storage means 11 to the worker terminal 3 or user terminal 4.

Description

[Technical Field]

[0001] The present invention relates to a case support system for supporting cases such as real estate transactions, such as buying and selling or renting real estate properties, for users of nursing care services. [Background technology]

[0002] Conventionally, when one wishes to rent or buy a real estate property, one would typically go around to real estate companies to find the property, or search for real estate companies and properties on a portal site for real estate property information (see, for example, Non-Patent Documents 1 and 2). Also, when one wishes to sell or rent a real estate property, one would typically ask a real estate company to act as an intermediary.

[0003] Furthermore, for example, Patent Document 1 discloses a real estate brokerage device that includes an information presentation unit that presents property information about real estate acquired from a seller, a selection reception unit that receives selected information about real estate from a buyer, an information brokerage unit that mediates brokerage information about real estate transactions indicated by the selected information between the seller and buyer, and an identification reception unit that receives specific information from the buyer that identifies real estate from the real estate indicated by the selected information.

[0004] Furthermore, for example, Patent Document 2 discloses a server device having a registration unit that receives information regarding a request for a real estate property from a terminal device operated by a requester and registers it in a database, a distribution unit that distributes information regarding the registered request for a real estate property to a terminal device operated by a member when it detects that the information regarding the request for a real estate property has been registered in the database, and a notification unit that receives an application in response to the request from the terminal device operated by the member and notifies the terminal device operated by the requester that an application has been made. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2016-4532 [Patent Document 2] Japanese Patent Application Laid-Open No. 2014-225199 [Non-patent literature]

[0006] [Non-Patent Document 1] “LIFULL HOME'S Japan's largest real estate and housing information site”, [online], LIFULL Co., Ltd., [Searched August 30, 2024], Internet<URL:https: / / www.homes.co.jp / > [Non-patent document 2] “SUUMO”, [online], Recruit Co., Ltd., [searched August 30, 2024], Internet<URL:https: / / suumo.jp / > Summary of the Invention [Problem to be solved by the invention]

[0007] In recent years, when elderly people move into facilities, the handling of their previous residences has become an issue. In particular, in the case of elderly people who have no relatives, even if they want to sell or rent their residence, there is no one to ask a real estate company to act as an intermediary on their behalf, so the property is often left abandoned and becomes dormant. In addition to elderly people, similar problems occur with users of medical, nursing, and welfare facilities.

[0008] Therefore, an object of the present invention is to provide a case support system capable of supporting cases such as real estate transactions, such as buying and selling or renting real estate properties, for users of nursing care services. [Means for solving the problem]

[0009] The case support system of the present invention includes a user information storage means for storing user information regarding care workers who provide care services and users who use the care services, a case information storage means for storing information regarding a user's case sent from a terminal (hereinafter referred to as an "care worker terminal") used by a care worker authenticated based on the user information stored in the user information storage means in association with the user, or for storing information regarding a user's case sent from a terminal (hereinafter referred to as a "user terminal") used by a user authenticated based on the user information stored in the user information storage means in association with the care worker, a status update means for updating the status of the user's case stored in the case information storage means from a terminal (hereinafter referred to as a "service provider terminal") used by a service provider who supports the user's case, and a status providing means for providing the status of the user's case stored in the case information storage means to a care worker terminal authenticated based on the user information stored in the user information storage means or a user terminal authenticated based on the user information stored in the user information storage means.

[0010] According to the case support system of the present invention, information on cases such as real estate transactions, such as the purchase and sale or rental of real estate properties, of care service users is transmitted from the care worker's terminal or the user's terminal and stored in a case information storage means in association with the user or care worker, respectively, so that the service provider can provide support based on the information stored in this case information storage means. Also, when the service provider updates the status of the user's case using the service provider terminal, this information is provided to the worker terminal or the user terminal, so that the user or care worker can check the status of the case.

[0011] The case support system of the present invention preferably includes a message means for exchanging messages between the caregiver terminal or user terminal and the service provider terminal, which allows the caregiver or user to directly exchange messages with the service provider.

[0012] The case support program of the present invention causes a computer to function as: user information storage means for storing user information regarding care workers providing care services and users using the care services; case information storage means for storing information regarding the user's case transmitted from a terminal (care worker terminal) used by a care worker authenticated based on the user information stored in the user information storage means, in association with the user; or for storing information regarding the user's case transmitted from a terminal (user terminal) used by a user authenticated based on the user information stored in the user information storage means, in association with the care worker; status update means for updating the status of the user's case stored in the case information storage means from a terminal (service provider terminal) used by a service provider providing support for the user's case; and status providing means for providing the status of the user's case stored in the case information storage means to the care worker terminal authenticated based on the user information stored in the user information storage means or to the user terminal authenticated based on the user information stored in the user information storage means. A computer executing this case support program can achieve the same functions and effects as the case support system of the present invention. [Effects of the Invention]

[0013] (1) According to the present invention, a service provider can support a care service user in real estate transactions such as buying and selling or renting real estate, thereby preventing the cases from being left unattended. In addition, the user or care worker can check the status of the case being supported by the service provider, and information can be shared between the user or care worker and the service provider.

[0014] (2) A configuration including a messaging means for exchanging messages between a care worker terminal or a user terminal and a service provider terminal allows the care worker or user to exchange messages directly with the service provider, enabling more detailed information sharing between the user or care worker and the service provider. [Brief explanation of the drawings]

[0015] [Figure 1] 1 is a schematic configuration diagram of a case support system according to an embodiment of the present invention; [Figure 2] FIG. 2 is a block diagram of the project support system of FIG. 1. [Figure 3] FIG. 10 is a diagram illustrating an example of a top screen of the case support system displayed on an employee terminal. [Figure 4] FIG. 10 is a diagram showing an example of a "Register User in Charge" screen displayed on the staff terminal. [Figure 5] FIG. 10 is a diagram illustrating an example of a "Consult via app" screen displayed on the employee terminal. [Figure 6] FIG. 10 is a diagram showing an example of an "Enter details of real estate sale" screen displayed on an employee terminal. [Figure 7] 10 is a diagram showing an example of a case information input screen for "real estate sale consultation" displayed on an employee terminal. FIG. [Figure 8] 10 is a diagram showing an example of a case information input screen for "real estate sale consultation" displayed on an employee terminal. FIG. [Figure 9] 10 is a diagram showing an example of an input screen for case information for "Introduction to nursing care facilities" displayed on a staff member terminal. FIG. [Figure 10] 10 is a diagram showing an example of an input screen for case information for "Introduction to nursing care facilities" displayed on a staff member terminal. FIG. [Figure 11] FIG. 10 is a diagram showing an example of a "consultation list" screen displayed on an employee terminal. [Figure 12] FIG. 10 is a diagram showing an example of a "Message" screen displayed on the employee terminal. [Figure 13] FIG. 10 is a diagram showing an example of a "Message" screen displayed on the employee terminal. [Figure 14] FIG. 10 is a diagram showing an example of a "user list" screen displayed on a service provider terminal. [Figure 15] FIG. 10 is a diagram showing an example of a "list of cases" screen displayed on a service provider terminal. [Figure 16] FIG. 10 is a diagram showing an example of a "Message" screen displayed on a service provider terminal. DETAILED DESCRIPTION OF THE INVENTION

[0016] FIG. 1 is a schematic diagram of a project support system according to an embodiment of the present invention, and FIG. 2 is a block diagram of the project support system shown in FIG.

[0017] The case support system 1 according to the embodiment of the present invention includes a server 2 accessible from a terminal (caregiver terminal) 3 used by a caregiver providing care services, a terminal (user terminal) 4 used by a user using care services, and a terminal (service provider terminal) 5 used by a service provider providing support for a user's case.

[0018] The server 2 is a computer that functions as a user information storage means 10 for storing user information, a case information storage means 11 for storing information related to cases, a status update means 12 for updating the status of cases, a status providing means 13 for providing the status of cases, and a message means 14 for exchanging messages by executing a case support program.

[0019] The user information stored in the user information storage means 10 is information about caregivers and users as users of the case support system 1. The user information includes the user's authentication ID, password, user type (type of caregiver (e.g., care manager), user (e.g., general user), etc.), name, telephone number, email address, address, date of birth, and notes. The user information of the user also includes the caregiver in charge (e.g., care manager).

[0020] Information about cases stored in the case information storage means 11 (hereinafter referred to as "case information") is information about real estate transactions (real estate transactions), such as the purchase, sale, or rental of real estate properties of care service users. This case information includes the location of the property, the name of the owner, the details of the consultation, etc. Real estate transactions also include real estate sales, rental relocation, organizing and removing household belongings, moving, introductions to care facilities, and effective use of land and houses.

[0021] When a care worker accesses the server 2 from the care worker terminal 3, the care worker is authenticated based on the user information stored in the user information storage means 10. The care worker inputs case information into the care worker terminal 3 on behalf of the user of the care service for which they are responsible, and transmits it to the server 2. The case information of the user transmitted from the care worker terminal 3 of the care worker authenticated based on the user information stored in the user information storage means 10 is stored in the case information storage means 11 in association with the user.

[0022] When a user accesses the server 2 from the user terminal 4, the user is authenticated based on the user information stored in the user information storage means 10. The user inputs his / her own case information into the staff terminal 3 and transmits it to the server 2. The case information of the user transmitted from the user terminal 4 of the user authenticated based on the user information stored in the user information storage means 10 is stored in the case information storage means 11 in association with the care worker in charge.

[0023] The status update means 12 is a means for updating the status of a user's case stored in the case information storage means 11 from the service provider terminal 5 used by a service provider who supports the user's case. Items for the case status include, for example, "waiting for acceptance," "accepted," "in progress," "waiting for payment," "paid," "completed," "temporarily on hold," "closed without completion," and "cancelled completion."

[0024] The status providing means 13 is a means for providing the status of a user's case stored in the case information storage means 11 to the staff terminal 3 and the user terminal 4. The status providing means 13 provides the status of a case of a user of a care service for which the care worker is responsible to the staff terminal 3 of the care worker authenticated based on the user information stored in the user information storage means 10. In addition, the status providing means 13 provides the status of a user's case to the user terminal 4 of the user authenticated based on the user information stored in the user information storage means 10.

[0025] The message means 14 is a means for exchanging messages between the staff terminal 3 and the user terminal 4 and the service provider terminal 5. A care worker can send a message from the staff terminal 3 that has been authenticated in the same manner as described above to the service provider, and the service provider can receive and check this sent message at the service provider terminal 5. On the other hand, the service provider can send a message from the service provider terminal 5 to a care worker, and the care worker can receive and check this sent message at the staff terminal 3.

[0026] Similarly, the message means 14 allows the user to send a message from the user terminal 4, which has been authenticated in the same manner as described above, to the service provider, and the service provider can receive and check this sent message at the service provider terminal 5. On the other hand, the service provider can send a message from the service provider terminal 5 to the user, and the user can receive and check this sent message at the user terminal 4.

[0027] Next, the operation of the case support system 1 configured as described above will be explained using a specific example. Note that the following explanation will be given using the staff terminal 3 used by the care staff as an example, but the same configuration and operation will also be applied to the user terminal 4 used by the care service user. Also, each screen described below is a web application provided to the staff terminal 3 from the server 2, but it can also be a native application installed in the staff terminal 3 in advance.

[0028] Fig. 3 shows an example of the top screen of the case support system 1 displayed on the staff terminal 3. When a care worker accesses the server 2 from the staff terminal 3 and authenticates using an authentication ID and password stored in advance in the user information storage means 10, the top screen of the case support system 1 in Fig. 3 is displayed on the staff terminal 3.

[0029] FIG. 4 shows an example of the "Register User in Charge" screen displayed on the care worker terminal 3. The "Register User in Charge" screen shown in FIG. 4 allows the care worker to register users of the care service for which they are responsible. When the "Display QR Code" button is pressed on this "Register User in Charge" screen, a QR code (registered trademark) for registering the user in charge is displayed. By reading this QR code from the user terminal 4 that the care service user uses, the user can associate the user with the care worker and register them in the user information storage means 10.

[0030] Alternatively, when the "Send email" button is pressed on the "Responsible User Registration" screen shown in FIG. 4, an email containing a URL for responsible user registration and a one-time password is created. The caregiver sends this email to the user's email address. When the user accesses the email using the URL for responsible user registration and the one-time password, the user can be associated with the caregiver and registered in the user information storage means 10.

[0031] Figure 5 shows an example of the "Consult with App" screen displayed on the staff terminal 3. The "Consult with App" screen shown in Figure 5 displays a "Sell Real Estate" button for registering transactions related to real estate for nursing care service users, a "Rental Relocation" button, a "Organizing and Removing Household Goods" button, a "Move" button, a "Nursing Care Facility Introduction" button, and a "Other Effective Use of Land and Houses" button.

[0032] For example, when the "Sell Real Estate" button shown in Fig. 5 is pressed, the "Enter Real Estate Sale Details" screen shown in Fig. 6 is displayed on the employee terminal 3. The "Enter Real Estate Sale Details" screen shown in Fig. 6 displays a "Consult on Real Estate Sale" button and a "Consult on Real Estate Sale Appraisal" button.

[0033] When the "Consultation on selling real estate" button shown in FIG. 6 is pressed, the case information input screen for "Consultation on selling real estate" shown in FIG. 7 and FIG. 8 is displayed on the staff terminal 3. The care worker inputs the case information into the staff terminal 3 as shown in FIG. 7 on behalf of the user of the care service for which they are responsible. In addition, the care worker inputs information about the user of the care service for which they are responsible (user information) into the staff terminal 3 as shown in FIG. 8 and transmits it to the server 2. The server 2 stores the user's case information transmitted from the care worker's staff terminal 3 in the case information storage means 11 in association with the user.

[0034] Furthermore, for example, when the "Nursing care facility introduction" button shown in FIG. 5 is pressed, the "Nursing care facility introduction" case information input screen shown in FIG. 9 is displayed on the staff terminal 3. The care worker inputs the case information into the staff terminal 3 as shown in FIG. 9 on behalf of the user of the nursing care service for which they are responsible. Also, the care worker inputs information about the user of the nursing care service for which they are responsible (user information) into the staff terminal 3 as shown in FIG. 10, and transmits it to the server 2. The server 2 stores the user's case information transmitted from the care worker's staff terminal 3 in the case information storage means 11 in association with the user.

[0035] Fig. 11 shows an example of the "Consultation List" screen displayed on the staff terminal 3. The "Consultation List" screen shown in Fig. 11 displays a list of case information of users stored in the case information storage means 11 in association with the care staff of the staff terminal 3. In addition, the status of each user's case is provided to the staff terminal 3 by the status providing means 13, and a status such as "Cancelled," "Temporarily on hold," or "Waiting for acceptance" is displayed in the upper left corner of each case information on the "Consultation List" screen.

[0036] Fig. 12 shows an example of a "Message" screen displayed on the staff terminal 3. The "Message" screen is provided by the message means 14. On the "Message" screen, messages can be exchanged between the staff terminal 3 and the service provider terminal 5. The "Message" screen shown in Fig. 12 displays a list of messages exchanged between the staff terminal 3 and the service provider terminal 5 for each case information of a user stored in the case information storage means 11 in association with the care staff of the staff terminal 3.

[0037] Fig. 13 shows an example of the "Message" screen that is displayed when a case is selected from the message list in Fig. 12. As shown in Fig. 13, on this "Message" screen, messages can be exchanged in chat format between the employee terminal 3 and the service provider terminal 5.

[0038] 14 shows an example of a "User List" screen displayed on the service provider terminal 5. Note that each screen described below is a web application provided from the server 2 to the service provider terminal 5, but it can also be a native application installed in the service provider terminal 5 in advance.

[0039] As shown in Fig. 14, the "User List" screen displays a list of user information stored in the user information storage means 10. The service provider can specify a user and a caregiver from the list of user information displayed on the service provider terminal 5, and can modify the user information or enter case information.

[0040] Fig. 15 shows an example of a "Case List" screen displayed on the service provider terminal 5. The "Case List" screen shown in Fig. 15 displays a list of case information of users associated with care workers and stored in the case information storage means 11. The service provider can use the status update means 12 to specify a case from the list of case information displayed on the service provider terminal 5 and update its status.

[0041] In addition, the service provider can exchange messages with the user and caregiver for each case from the "Case List" screen shown in Fig. 15 using the message means 14. The service provider can exchange messages with the user from the "Consulting User Chat" button shown in Fig. 15. In addition, the service provider can exchange messages with the caregiver from the "Shared User Chat" button.

[0042] FIG. 16 shows an example of a "Message" screen displayed on the service provider terminal 5. The "Message screen" shown in FIG. 16 is displayed when the "Shared User Chat" button shown in FIG. 15 is pressed. On the service provider terminal 5 side, too, messages can be exchanged in chat format between the service provider terminal 5 and the employee terminal 3 on this "Message" screen. The same applies to message exchange between the service provider terminal 5 and the user terminal 4.

[0043] As described above, according to the case support system 1 in the embodiment of the present invention, case information such as real estate transactions such as buying and selling or renting real estate properties of care service users is transmitted from the care worker terminal 3 of the care worker or the user terminal 4 of the user, and is stored in the case information storage means 11 in association with the user or the care worker, respectively, so that the service provider can provide support based on the information stored in the case information storage means 11. This makes it possible to prevent cases of care service users from being left unattended.

[0044] In addition, when the service provider updates the status of a user's case stored in the case information storage means 11 using the service provider terminal 5, the status is provided to the staff terminal 3 and the user terminal 4, allowing the caregiver and user to check the status of the case being supported by the service provider using the staff terminal 3 and the user terminal 4, respectively, and information can be shared between the caregiver and user and the service provider.

[0045] Furthermore, the case support system 1 in this embodiment is provided with a message means 14 for exchanging messages between the worker terminal 3 or the user terminal 4 and the service provider terminal 5, so that the care worker or the user can directly exchange messages with the service provider. This allows for more detailed information sharing between the user or the care worker and the service provider. [Industrial Applicability]

[0046] The case support system of the present invention is useful as a system for supporting cases such as real estate transactions, such as buying and selling or renting real estate properties, of users of nursing care services. [Explanation of symbols]

[0047] 1. Project Support System 2 Server 3. Staff terminal 4. User terminal 5. Service provider terminal 10 User information storage means 11 Case information storage means 12 Status Update Methods 13 Status Provision Method 14 Message Methods

Claims

1. a user information storage means for storing user information relating to care workers who provide care services and users who use the care services; a case information storage means for storing information about the user's case transmitted from a terminal used by the care worker authenticated based on the user information stored in the user information storage means (hereinafter referred to as "care worker terminal") in association with the user, or for storing information about the user's case transmitted from a terminal used by the user authenticated based on the user information stored in the user information storage means (hereinafter referred to as "user terminal") in association with the care worker; a status update means for updating the status of the user's case stored in the case information storage means from a terminal (hereinafter referred to as a "service provider terminal") used by a service provider who provides support for the user's case; a status providing means for providing the status of the user's case stored in the case information storage means to the employee terminal authenticated based on the user information stored in the user information storage means or to the user terminal authenticated based on the user information stored in the user information storage means; A project support system including:

2. 2. A case support system according to claim 1, further comprising a message means for exchanging messages between said staff terminal or said user terminal and said service provider terminal.

3. 3. A project support system according to claim 1, wherein the project is a real estate transaction.

4. Computer, a user information storage means for storing user information relating to care workers who provide care services and users who use the care services; a case information storage means for storing information about the user's case transmitted from a terminal used by the care worker authenticated based on the user information stored in the user information storage means (hereinafter referred to as "care worker terminal") in association with the user, or for storing information about the user's case transmitted from a terminal used by the user authenticated based on the user information stored in the user information storage means (hereinafter referred to as "user terminal") in association with the care worker; a status update means for updating the status of the user's case stored in the case information storage means from a terminal (hereinafter referred to as a "service provider terminal") used by a service provider who provides support for the user's case; a status providing means for providing the status of the user's case stored in the case information storage means to the employee terminal authenticated based on the user information stored in the user information storage means or to the user terminal authenticated based on the user information stored in the user information storage means; A project support program to function as a

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