Information processing device, attention calling method and program

Abstract

To call attention to a user with a trend of stagnation of a reply.SOLUTION: A CPU 11 of a server 10: acquires reply state information in notice information (notification information) distributed to a distribution destination customer in the past; discriminates whether or not a predetermined condition based on the acquired reply state information is satisfied; and creates the notice information to be distributed at this time, in a state where a caution sentence (payment-urging information) for urging the distribution destination customer to reply is added, when it is discriminated that the predetermined condition is satisfied.SELECTED DRAWING: Figure 12

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an attention calling method, and a program. [Background technology]

[0002] Conventionally, an email device has been proposed that outputs reminder information to a responsible terminal that has responsibility for at least some of a plurality of client terminals, based on the opening status of an email requesting a response on the web at each of the plurality of client terminals and the response status on the web at each of the plurality of client terminals (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2013-41474 Summary of the Invention [Problem to be solved by the invention]

[0004] However, the email device disclosed in Patent Document 1 only sends reminder information to the administrator, and cannot send reminder information directly to the members managed by the administrator. For this reason, the email device cannot warn a member who tends to be slow to respond online, for example.

[0005] The present invention has been made in consideration of such problems, and aims to alert users who tend to be slow to reply. [Means for solving the problem]

[0006] In order to solve the above problems, the information processing device according to the present invention comprises: An acquisition means for acquiring reply status information for notification information previously distributed to a destination customer; a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means; If the determining means determines that the predetermined condition is met, notification information to be distributed this time is added with reminder information to prompt the distribution destination customer to reply. and reply-required information that requires a reply to the notification information. A creating means for creating the The present invention is characterized by comprising: [Effects of the Invention]

[0007] According to the present invention, it is possible to warn users who tend to be slow to reply. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a schematic configuration diagram of a business system. [Figure 2] FIG. 2 is a block diagram showing the functional configuration of a server. [Figure 3] FIG. 10 is a diagram illustrating an example of the contents of a customer information database. [Figure 4] FIG. 10 is a diagram showing an example of the contents of a reply status information file. [Figure 5] FIG. 10 is a diagram showing an example of the contents of a notice information file. [Figure 6] FIG. 10 is a diagram showing an example of the contents of a warning information file. [Figure 7] FIG. 10 is a diagram illustrating an example of a notification content list screen. [Figure 8] FIG. 10 is a diagram illustrating an example of an important notification addition screen. [Figure 9] FIG. 10 is a diagram illustrating an example of an additional screen for a normal notification. [Figure 10] FIG. 2 is a block diagram showing a functional configuration of a client terminal. [Figure 11] 10 is a flowchart showing a control procedure for a reply status information update process. [Figure 12] 10 is a flowchart showing a control procedure for a warning message setting process. [Figure 13] FIG. 10 is a diagram illustrating an example of an important notification addition screen. [Figure 14] FIG. 10 is a diagram illustrating an example of a support panel screen. [Figure 15] FIG. 10 is a diagram showing an example of a sticky note confirmation screen. DETAILED DESCRIPTION OF THE INVENTION

[0009] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, an information processing device, an attention calling method, and a program according to embodiments of the present invention will be described with reference to the accompanying drawings.

[0010] <Business system configuration> First, the configuration of this embodiment will be described with reference to Fig. 1. Fig. 1 is a schematic diagram of a business system 100 of this embodiment.

[0011] As shown in Fig. 1, the business system 100 includes a server (information processing device) 10 and a client terminal 20. The server 10 and the client terminal 20 are connected to each other so as to be able to communicate information with each other via a communication network N. Although three client terminals 20 are shown in Fig. 1, the number of client terminals 20 is not particularly limited.

[0012] The server 10 is a cloud server that provides support services related to management, etc. to each company (customer) that has introduced the business system 100. As part of the support service, the server 10 distributes, for example, notice information (notification information) (described later) to the client terminal 20.

[0013] The client terminals 20 are terminal devices used by employees of each company that has introduced the business system 100. Examples of the client terminals 20 include notebook PCs (Personal Computers) and desktop PCs.

[0014] The communication network N is assumed to be, for example, the Internet, but may be another network such as a LAN (Local Area Network).

[0015] <Server configuration> Next, the functional configuration of the server 10 will be described with reference to Fig. 2. Fig. 2 is a block diagram showing the functional configuration of the server 10.

[0016] 2, the server 10 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a storage unit 13, an operation unit 14, a display unit 15, a communication unit 16, and a bus 17. The components of the server 10 are connected via the bus 17.

[0017] The CPU 11 (acquisition means, determination means, creation means, display control means) is a processor that controls each part of the server 10. The CPU 11 reads out a designated program from among the system programs and application programs stored in the storage unit 13, expands it into the RAM 12, and executes various processes in accordance with the program.

[0018] The RAM 12 is, for example, a volatile memory, and has a work area for temporarily storing various programs and data read by the CPU 11.

[0019] The storage unit 13 includes a storage device such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive) that can write and read data, and stores files containing various programs and data. Examples of data stored in the storage unit 13 include a customer information database 131, a reply status information file 132, a notice information file 133, and a warning information file 134.

[0020] FIG. 3 is a diagram showing an example of the contents of the customer information database 131. As shown in FIG. As shown in FIG. 3, the customer information database 131 stores information about each company (customer) that has introduced the business system 100, such as the customer ID, company name, address, postal code, and email address, in association with each other.

[0021] FIG. 4 is a diagram showing an example of the contents of the reply status information file 132. As shown in FIG. As shown in Fig. 4, the reply status information file 132 stores, for each company (customer) that has introduced the business system 100, information on the customer ID, the number of important notification deliveries, and the number of important notification replies, in association with each other. The number of important notification deliveries is the number of times that notification information (described below) with a classification of "important" has been delivered to the client terminal 20 of the target company in the past. The number of important notification replies is the number of times that the client terminal 20 has replied to notification information with a classification of "important" that was delivered to the client terminal 20 of the target company in the past. The example of Fig. 4 shows that for the company (Arai Shokai) with customer ID "1," notification information with a classification of "important" has been delivered 15 times in the past, and 6 replies have been made to the notification information.

[0022] FIG. 5 is a diagram showing an example of the contents of the notice information file 133. As shown in FIG. The notification information file 133 is a file for registering notification information to be distributed to the client terminal 20. As shown in FIG. 5, the notification information file 133 stores, for each registered notification information, information such as a notification ID, title, text, category, and reply destination in association with each other. The notification ID is an ID for identifying the notification information. The title is the heading of the notification information. The text is the main text of the notification information. The category is information for distinguishing between notification information that requires a reply (reply required information) and notification information that does not require a reply (no reply required information). Specifically, there are two categories: "important" and "normal," and notification information that requires a reply is classified as "important," and notification information that does not require a reply is classified as "normal." The reply destination is the destination to which a reply is sent when a reply is made to the notification information in question.

[0023] FIG. 6 is a diagram showing an example of the contents of the warning information file (reminder information file) 134. As shown in FIG. The notice information file 134 is a file that stores notices (demand information) to be set (added) to notice information classified as "important," i.e., notice information requiring a reply, when the notice information is created. As shown in FIG. 6, the notice information file 134 stores an ID for identifying each notice, a notice, and setting conditions in association with each other. Here, a notice is a message to a company (customer) that receives notice information classified as "important," and is a message that encourages a reply to the notice information. The setting conditions are conditions for identifying a notice to be set in notice information classified as "important." The reply rate in this setting condition is the ratio of the number of replies to important notifications to the number of important notification deliveries described above. For example, for a company (Arai Shokai) with customer ID "1," the number of important notification deliveries was 15, and the number of replies to important notifications was 6 (see FIG. 4), so the reply rate for the company is 40 ((6 ÷ 15) × 100)%).

[0024] Here, a method for creating notice information will be described with reference to FIGS.

[0025] FIG. 7 is a diagram showing an example of the notification content list screen 41. As shown in FIG. The notification content list screen 41 is a screen that displays a list of notification information registered in the notification information file 133. As shown in FIG. 7 , the notification content list screen 41 is provided with a list display area 411 that displays a list of notification information, an edit button 412, a delete button 413, an important button 414, and a normal button 415. In the list display area 411, the words "important notification content" are added to the left column of notification information classified as "important," and the words "normal notification content" are added to the left column of notification information classified as "normal." The edit button 412 is a button for editing already registered notification information and is provided for each notification information displayed in the list. When an input operation is performed to select the edit button 412, an edit screen (not shown) for editing the target notification information is displayed on the display unit 15. The delete button 413 is a button for deleting already registered notification information and is provided for each notification information displayed in the list. When an input operation is performed to select the delete button 413, the target notification information is deleted from the list display area 411. The important button (first button) 414 is a button for creating new notification information with the classification "important". When an input operation is performed to select the important button 414, an adding screen 42 for an important notification, which will be described later, is displayed on the display unit 15. The normal button (second button) 415 is a button for creating new notification information with the classification "normal". When an input operation is performed to select the normal button 415, an adding screen 43 for a normal notification, which will be described later, is displayed on the display unit 15.

[0026] FIG. 8 is a diagram showing an example of an important notification addition screen 42. As shown in FIG. 8, the important notification addition screen 42 is a screen displayed on the display unit 15 when adding (newly creating) notification information requiring a reply. The screen includes text boxes 421 to 423 for inputting information about the notification title, the notification body, and the reply destination, as well as a confirm button 424 and a cancel button 425. On the important notification addition screen 42, inputting the reply destination information into the text box 423 is essential to add notification information requiring a reply as described above. The confirm button 424 is a button used to confirm the addition of the information (notice information) input into the text boxes 421 to 423. When an input operation to select the confirm button 424 is performed, the created notification information is stored in the notification information file 133 and is distributed to the client terminal 20 of the company (customer) designated as the distribution destination. The timing of distribution of the notification information is not limited to the timing when the input operation to select the confirm button 424 is performed, and may be a timing designated in advance. The cancel button 425 is a button used to clear the information input into the text boxes 421 to 423.

[0027] FIG. 9 is a diagram showing an example of an additional screen 43 for a normal notification. As shown in FIG. 9 , the normal notification addition screen 43 is a screen displayed on the display unit 15 when adding (newly creating) notification information that does not require a reply. The screen includes text boxes 431 to 433 for inputting information about the notification title, the notification body, and the reply destination, as well as a confirm button 434 and a cancel button 435. Since the normal notification addition screen 43 adds notification information that does not require a reply as described above, inputting the reply destination information into the text box 433 is optional. The confirm button 434 is a button used to confirm the addition of the information (notice information) input into the text boxes 431 to 433. When an input operation to select the confirm button 434 is performed, the created notification information is stored in the notification information file 133 and is distributed to the client terminal 20 of the company (customer) designated as the distribution destination. The timing of distribution of the notification information is not limited to the timing when the input operation to select the confirm button 434 is performed, and may be a timing designated in advance. The cancel button 435 is a button used to clear the information input into the text boxes 431 to 433.

[0028] The operation unit 14 has a key input unit such as a keyboard and a pointing device such as a mouse, and receives key operation inputs and position operation inputs from the user and outputs the operation information to the CPU 11. The CPU 11 receives the user's input operations based on the information transmitted from the operation unit 14.

[0029] The display unit 15 is configured with an LCD (Liquid Crystal Display), an EL (Electro Luminescence) display, or the like, and performs various displays according to display information instructed by the CPU 11.

[0030] The communication unit 16 is configured by a network card, etc. The communication unit 16 is communicatively connected to a communication network N and communicates with devices on the communication network N.

[0031] <Client terminal configuration> Next, the functional configuration of the client terminal 20 will be described with reference to Fig. 10. Fig. 10 is a block diagram showing the functional configuration of the client terminal 20.

[0032] 10, the client terminal 20 includes a CPU 21, a RAM 22, a storage unit 23, an operation unit 24, a display unit 25, a communication unit 26, and a bus 27. The components of the client terminal 20 are connected to each other via the bus 27.

[0033] The CPU 21 is a processor that controls each unit of the client terminal 20. The CPU 21 reads out a specified program from among the system programs and application programs stored in the storage unit 23, expands the program into the RAM 22, and executes various processes in accordance with the program.

[0034] The RAM 22 is, for example, a volatile memory, and has a work area for temporarily storing various programs and data read by the CPU 21.

[0035] The storage unit 23 includes a storage device such as an HDD or SSD that can write and read data, and stores files including various programs and data.

[0036] The operation unit 24 has a key input unit such as a keyboard and a pointing device such as a mouse, and receives key operation input and position operation input from the user and outputs the operation information to the CPU 21. The CPU 21 receives the user's input operation based on the information transmitted from the operation unit 24.

[0037] The display unit 25 is configured with an LCD, an EL display, or the like, and performs various displays according to display information instructed by the CPU 21.

[0038] The communication unit 26 is configured by a network card, etc. The communication unit 26 is communicatively connected to a communication network N and communicates with devices on the communication network N.

[0039] <Reply status information update process> Next, a control procedure for a reply status information update process according to one aspect of the present embodiment will be described with reference to the flowchart of FIG.

[0040] When the reply status information update process shown in FIG. 11 is started, first, the CPU 11 of the server 10 determines whether or not the notification information has been delivered to the client terminal 20 (step S1).

[0041] In step S1, if it is determined that notice information has been distributed to the client terminal 20 (step S1; YES), the CPU 11 determines whether the classification of the distributed notice information is "important" (step S2).

[0042] If it is determined in step S2 that the category of the delivered notification information is "important" (step S2; YES), CPU 11 increments the number of important notification deliveries for the delivery destination company in reply status information file 132 (see FIG. 4) by 1 (step S3). For example, if notification information with a category of "important" is delivered to a company (Arai Shokai) with customer ID "1", the number of important notification deliveries for that company is incremented by 1, updating the number of important notification deliveries from 15 to 16. Then, CPU 11 proceeds to the process of step S4.

[0043] Furthermore, if it is determined in step S1 that notification information has not been delivered to the client terminal 20 (step S1; NO), or if it is determined in step S2 that the classification of the delivered notification information is not "important", i.e., the classification is "normal" (step S2; NO), the CPU 11 skips step S3 and proceeds to step S4.

[0044] Next, the CPU 11 determines whether or not reply information has been acquired from the client terminal 20 that distributed the notification information (step S4). Here, the reply information is sent from the target client terminal 20 to the server 10 when the send button 522 is operated with the reply content entered in the text box 521 on a sticky note confirmation screen 52 (see FIG. 15 ) described later.

[0045] In step S4, if it is determined that reply information has been obtained from the client terminal 20 that delivered the notification information (step S4; YES), the CPU 11 determines whether the classification of the notification information regarding the obtained reply information is “important” (step S5).

[0046] If it is determined in step S5 that the classification of the notification information related to the acquired reply information is "important" (step S5; YES), CPU 11 increments the number of important notification replies of the company that sent the reply information in reply status information file 132 (see FIG. 4) by 1 (step S6). For example, if the company with customer ID "1" (Arai Shokai) sent the reply information, the number of important notification replies of the company is incremented by 1, and the number of important notification replies of the company is updated from 6 to 7. Then, CPU 11 returns the process to step S1 and repeats the subsequent processes.

[0047] Furthermore, if it is determined in step S4 that no reply information has been received from the client terminal 20 that delivered the notification information (step S4; NO), or if it is determined in step S5 that the classification of the notification information regarding the received reply information is not "important", i.e., the classification is "normal" (step S5; NO), the CPU 11 skips step S6, returns the process to step S1, and repeats the subsequent processes.

[0048] <Caution message setting process> Next, a control procedure for a warning message setting process according to one aspect of the present embodiment will be described with reference to the flowchart of Fig. 12. This warning message setting process is executed when an input operation to select the important button 414 is performed on the notification content list screen 41 (see Fig. 7) described above.

[0049] When the warning message setting process shown in Figure 12 is started, first, the CPU 11 of the server 10 obtains the response status information (number of important notification deliveries and number of important notification replies) of the recipient company from the response status information file 132 (see Figure 4) (step S11).

[0050] Next, the CPU 11 determines whether the number of times the important notification has been delivered to the recipient company exceeds five times (a predetermined number of times) based on the reply status information of the recipient company acquired in step S11 (step S12).

[0051] In step S12, if it is determined that the number of important notification deliveries to the recipient company is not more than five (step S12; NO), the CPU 11 ends the warning message setting process. In other words, if the number of important notification deliveries to the recipient company is small, it is difficult to determine whether the company tends to delay replies to notification information classified as "important," so a warning message is not set.

[0052] Furthermore, if it is determined in step S12 that the number of important notification deliveries to the recipient company is more than five (step S12; YES), the CPU 11 derives a reply rate based on the reply status information of the recipient company (step S13). Here, the reply rate is the ratio of the number of important notification replies from the recipient company to the number of important notification deliveries from the recipient company.

[0053] Next, the CPU 11 determines whether the reply rate calculated in step S13 is less than 50% (step S14). Note that the warning message setting process may be a flow in which either one of the determination process in step S12 or the determination process in step S14 is performed.

[0054] If it is determined in step S14 that the reply rate is not less than 50% (step S14; NO), the CPU 11 ends the warning message setting process. In other words, if the recipient company does not tend to delay replying to notification information classified as "important," it is assumed that the company will reply without prompting, so a warning message is not set.

[0055] Furthermore, if it is determined in step S14 that the reply rate is less than 50% (step S14; YES), the CPU 11 acquires a warning message corresponding to the reply rate derived in step S13 from the warning message information file 134 (see FIG. 6) (step S15). For example, if the reply rate derived in step S13 is 40%, the warning message with ID "1" is acquired from the warning message information file 134.

[0056] Next, CPU 11 sets the notice acquired in step S15 in the notification information to be distributed (step S16). Specifically, as shown in FIG. 13, CPU 11 sets the notice acquired in step S15 (for example, "This notification requires a reply...") in text box 422 for inputting the notice text on additional screen 42 for important notification displayed on display unit 15. At this time, CPU 11 sets an explanatory text for the set notice (for example, "※The following notice will be added to the end of the notice text※") in front of the notice. Then, CPU 11 ends the notice setting process.

[0057] Next, the display operation of the client terminal 20 when notification information in which a warning message has been set by the above-described warning message setting process is received from the server 10 will be described with reference to Figures 14 and 15. It is assumed that the client terminal 20 is a client terminal 20 of a company (Arai Shokai) with customer ID "1".

[0058] FIG. 14 is a diagram showing an example of the support panel screen 51. As shown in FIG. For example, when notification information (information on notification title, notification body (body with warning message set), category, and reply destination) with notification ID "1" is received from the server 10, the CPU 21 of the client terminal 20 displays a user-operable sticky note-type object 511 showing the notification information on the support panel screen 51 displayed on the display unit 25, as shown in FIG. 14. The word "IMPORTANT" in a square shown on this object 511 means that the category of the notification information is "IMPORTANT." Furthermore, the word "REPLY" in a square means that a reply destination has been set. When a predetermined operation for specifying the sticky note type object 511 is performed, the CPU 21 displays the sticky note confirmation screen 52 on the display unit 25.

[0059] FIG. 15 is a diagram showing an example of the tag confirmation screen 52. As shown in FIG. As shown in FIG. 15 , the sticky note confirmation screen 52 is a screen for displaying details of the notification information indicated in the object 511. The screen 52 individually displays information such as the title (notification title) and the main text (notification main text). The sticky note confirmation screen 52 also displays the main text with the warning message set by the warning message setting process (e.g., the warning message with ID “1”; see FIG. 6 ) added to the end. The sticky note confirmation screen 52 also includes a reply field, which includes a text box 521 for entering the content of the reply and a send button 522. When the send button 522 is pressed after the reply message is entered in the text box 521, an e-mail is sent to the preset reply destination, i.e., the reply destination “tachikawa@support.co.jp” included in the notification information received from the server 10. When the send button 522 is pressed, reply information indicating that a reply has been sent to the notification information indicated in the object 511 is sent to the server 10. This reply information includes, for example, the customer ID of the company (customer) that sent the reply information, the notice ID of the notice information that caused the reply information to be sent, etc. This enables the CPU 11 of the server 10 that has acquired the reply information from the client terminal 20 to perform a process (step S6) incrementing the number of important notification replies by 1 for the company that sent the reply information in the reply status information update process (see FIG. 11) described above.

[0060] As described above, the CPU 11 of the server 10 acquires the reply status information for notification information (notification information) previously distributed to the recipient customer, determines whether or not the predetermined conditions are met based on the acquired reply status information, and if it is determined that the predetermined conditions are met, creates the notification information to be distributed this time with a warning message (demand information) added to encourage the recipient customer to reply. Therefore, when it is determined that the predetermined conditions based on the reply status information are met, the server 10 creates the notification information to be distributed this time with an attached warning message (demand information) to urge the recipient customer to reply. For example, if the recipient customer to whom the current distribution is to be made tends to be slow to reply, the server 10 can create the notification information to be distributed this time with an attached warning message. This makes it possible to urge the recipient customer who tends to be slow to reply to reply.

[0061] Furthermore, when the notification information to be distributed this time is notification information that requires a reply, the CPU 11 of the server 10 can add a warning message to prompt the destination customer to reply, so that the warning message can be handled appropriately.

[0062] In addition, the CPU 11 of the server 10 displays on the notification content list screen (predetermined display screen) 41 an important button (first button) 414 for displaying on the display unit 15 an additional screen for important notification (reply required information creation screen) 42 used when creating notification information that requires a reply, and a normal button (second button) 415 for displaying on the display unit 15 an additional screen for normal notification (reply not required information creation screen) 43 used when creating notification information that does not require a reply. Therefore, the server 10 allows the user to select whether to create notification information that requires a reply or notification information that does not require a reply by providing the important button 414 and the normal button 415. This allows the user to add a warning message to notification information that requires a reply to encourage the recipient customer to reply, and therefore the warning message can be handled more appropriately.

[0063] Furthermore, the CPU 11 of the server 10 determines that the above-mentioned predetermined condition is met if the reply rate of the recipient customer is less than 50% and the number of times that the recipient customer has received important notifications exceeds five times, thereby making it possible to appropriately identify recipient customers who tend to be slow to reply.

[0064] Furthermore, the CPU 11 of the server 10 adds a warning message corresponding to the reply status information of the distribution destination customer to the notification information to be distributed this time, based on the warning message information file 134. Therefore, according to the server 10, it is possible to add different warning messages depending on the degree of tendency for replies to be delayed based on the reply status information of the recipient customers, so that appropriate warning messages can be issued to each company that tends to be slow to reply.

[0065] Although the present invention has been specifically described above based on the embodiments, the present invention is not limited to the above embodiments and can be modified within the scope of the invention. For example, in the above embodiment, in the warning message setting process (see FIG. 12), if the reply rate of the destination company is less than 50% and the number of important notification deliveries from the destination company is more than five, it is determined that a warning message needs to be set in the notification information, but the threshold value that serves as the criterion for this determination can be changed as appropriate. Furthermore, along with the change in this threshold value, the setting conditions of the warning message information file 134 can also be changed as appropriate.

[0066] Furthermore, in the above embodiment, a warning message is given as an example of warning information to be set (added) to notification information requiring a reply, but this warning information is not limited to a warning message. For example, the warning information may be a warning icon capable of calling attention to the distribution destination company, a warning voice, or display control information for changing the display mode (for example, display color) of the sticky note-type object 511 from normal, etc. Furthermore, in the above embodiment, the warning message is set (added) at the end of the notification body, but the warning message may also be set at the beginning of the notification body, for example.

[0067] Furthermore, in the above embodiment, the sticky note confirmation screen 52 is configured to display each piece of information, namely the title (notice title) and the main text (notice main text), separately, and if a warning message is set, the warning message is displayed in the main text item, but, for example, a new warning message item may be created and the warning message may be displayed in that item.

[0068] Furthermore, in the above embodiment, whether or not a warning message needs to be set in the notification information is determined based on the response rate of the recipient company. However, for example, each time notification information requiring a response is delivered to a recipient company, the time from when the notification information is delivered until a reply to the notification information is recorded, and whether or not a warning message needs to be set in the notification information can be determined based on the average of that time.

[0069] Furthermore, in the reply status information update process (see FIG. 11 ) of the above embodiment, when the server 10 receives reply information about notification information classified as “important” from the client terminal 20 of the company that distributed the notification information, the number of important notification replies from the company that sent the reply information is incremented by 1. However, for example, the server 10 may increment the number of important notification replies from the company that sent the reply information by 1 on the condition that the reply information is received within a predetermined period. On the other hand, even when reply information about the notification information is sent from the client terminal 20 of the company that distributed notification information classified as “important,” the number of important notification replies from the company that sent the reply information may not be incremented by 1 if a reply reminder email is received from the server 10 before the reply information is sent or if the reply information is sent after the predetermined period has elapsed.

[0070] In the above embodiment, the sticky note confirmation screen 52 illustrated in Fig. 15 initially displays the items "Title," "Body," and "Reply," as well as the Send button 522. However, for example, when a predetermined operation of specifying an object 511 is performed on the support panel screen 51 in Fig. 14, normally only the items "Title," "Body," and Send button 522 are displayed, whereas for client terminals 20 of companies (customers) that tend to be slow to reply, all of the items "Title," "Body," and "Reply," as well as the Send button 522, may be displayed. In this way, for companies (customers) that tend to be slow to reply, displaying the "Reply" item from the beginning makes it possible to encourage the company to reply.

[0071] In the above embodiment, an example has been disclosed in which the HDD or SSD of the storage unit 13 of the server 10 is used as a computer-readable medium for the program according to the present invention, but this is not limiting. Other computer-readable media may include flash memory and portable recording media such as CD-ROMs. Furthermore, a carrier wave may also be used as a medium for providing data for the program according to the present invention via a communication line.

[0072] Although the embodiments of the present invention have been described, the scope of the present invention is not limited to the above-described embodiments, but includes the scope of the invention described in the claims and its equivalents. The inventions described in the claims originally attached to this application are as follows. The claim numbers described in the appendix are the same as those of the claims originally attached to this application. [Note] <Claim 1> An acquisition means for acquiring reply status information for notification information previously distributed to a destination customer; a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means; a creating means for creating notification information to be distributed this time, with reminder information added to prompt the distribution destination customer to reply, when the determining means determines that the predetermined condition is met; An information processing device comprising: <Claim 2> The notification information includes reply-required information that requires a reply to the notification information and reply-free information that does not require a reply to the notification information, the acquiring means acquires the reply status information when the creating means creates the reply-required information as the notification information to be distributed this time. 2. The information processing device according to claim 1, <Claim 3> The information processing device according to claim 2, further comprising a display control means for displaying on a predetermined display screen a first button for displaying on a display unit a reply-required information creation screen used when creating the reply-required information, and a second button for displaying on the display unit a no-reply information creation screen used when creating the no-reply information. <Claim 4> 2. The information processing apparatus according to claim 1, wherein the notification information to be distributed this time is reply-required information that requires a reply to the notification information. <Claim 5> The information processing device according to any one of claims 1 to 4, characterized in that the reply status information is reply count information indicating the number of replies to notification information previously delivered to the recipient customer, or reply rate information indicating the rate of replies to the notification information. <Claim 6> The information processing device according to claim 5, characterized in that the determination means determines that the predetermined condition is met when the reply count information is equal to or greater than a first threshold value or when the reply rate information is equal to or less than a second threshold value. <Claim 7> The dunning information is made up of a plurality of pieces of dunning information each having a different degree of dunning, a dunning information file is provided in which each piece of dunning information and an additional condition based on the reply status information for adding each piece of dunning information to the notification information are stored in association with each other; the creation means adds the dunning information corresponding to the reply status information of the destination customer to the notification information to be distributed this time based on the dunning information file; 7. The information processing device according to claim 1, wherein the information processing device is a computer. <Claim 8> an acquisition step of acquiring reply status information for notification information previously distributed to a destination customer; a determination step of determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition step; a creating step of creating notification information to be distributed this time, with reminder information added to prompt the distribution destination customer to reply, when it is determined in the determining step that the predetermined condition is satisfied; An attention-raising method comprising: <Claim 9> The computer of the information processing device, An acquisition means for acquiring reply status information for notification information previously distributed to destination customers; a determination means for determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition means; a creating means for creating notification information to be distributed this time with reminder information added thereto for urging the distribution destination customer to reply when the determining means determines that the predetermined condition is met; A program characterized by functioning as [Explanation of symbols]

[0073] 100 Business Systems 10 Server (information processing device) 11 CPU 12 RAM 13 Storage section 131 Customer Information Database 132 Reply Status Information File 133 Notification Information File 134 Caution Information File 14 Control section 15 Display 16 Communications Department 17 Bus 20 Client Terminals 21 CPU 22 RAM 23 Memory section 24 Control section 25 Display section 26 Communications Department 27 Bus

Claims

1. An acquisition means for acquiring reply status information for notification information previously distributed to a destination customer; a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means; a creating means for creating notification information to be distributed this time, which is reply-required information requiring a reply to the notification information, with reminder information added thereto to prompt the destination customer to reply, when the determining means determines that the predetermined condition is met; An information processing device comprising:

2. The notification information includes the reply required information and no-reply information that does not require a reply to the notification information, the acquiring means acquires the reply status information when the creating means creates the reply-required information as the notification information to be distributed this time.

2. The information processing apparatus according to claim 1, wherein:

3. 3. The information processing device according to claim 2, further comprising a display control means for displaying on a predetermined display screen a first button for displaying on a display unit a reply-required information creation screen used when creating the reply-required information, and a second button for displaying on the display unit a no-reply information creation screen used when creating the no-reply information.

4. An acquisition means for acquiring reply status information, which is reply count information indicating the number of replies to notification information previously distributed to a destination customer, or reply rate information indicating the rate of replies to the notification information; a determination means for determining whether a predetermined condition is satisfied based on the reply status information acquired by the acquisition means; a creating means for creating notification information to be distributed this time, which is reply-required information requiring a reply to the notification information, with reminder information added thereto to prompt the destination customer to reply, when the determining means determines that the predetermined condition is met; An information processing device comprising:

5. 5. The information processing device according to claim 4, wherein the determining means determines that the predetermined condition is met when the reply count information is equal to or greater than a first threshold value or when the reply rate information is equal to or less than a second threshold value.

6. The dunning information is made up of a plurality of pieces of dunning information each having a different degree of dunning, a dunning information file is provided in which each piece of dunning information and an addition condition based on the reply status information for adding each piece of dunning information to the notification information are stored in association with each other, the creation means adds the dunning information corresponding to the reply status information of the destination customer to the notification information to be distributed this time based on the dunning information file; 6. The information processing device according to claim 1, wherein the information processing device is a computer.

7. A computer-implemented method for raising an alert, comprising: an acquisition step of acquiring reply status information for notification information previously distributed to a destination customer; a determination step of determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition step; a creating step of creating notification information to be distributed this time, which is reply-required information requiring a reply to the notification information, with reminder information added to prompt the distribution destination customer to reply, when it is determined in the determining step that the predetermined condition is satisfied; An attention-raising method comprising:

8. The computer of the information processing device, An acquisition means for acquiring reply status information for notification information previously distributed to destination customers; a determination means for determining whether or not a predetermined condition is satisfied based on the reply status information acquired by the acquisition means; a creating means for creating notification information to be distributed this time, in a state where the determining means determines that the predetermined condition is met, and in which reminder information for urging the destination customer to reply is added, the notification information requiring a reply to the notification information; A program characterized by functioning as

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