Information processing device and information processing method

Abstract

To provide medication instruction and prescription medicines in accordance with a schedule of medication instruction desired by a user. [Solution] The information processing device 1 has a reception unit 131 that receives prescription information indicating a prescription issued to a user by a medical institution and receives a request for medication instructions from the user, a determination unit 132 that inquires of multiple pharmacies that provide medication instructions and dispense prescription drugs about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instructions, and based on the results of the response to the inquiry, determines a guidance pharmacy that will provide medication instructions to the user and a providing pharmacy that will provide the prescription drug corresponding to the prescription information, and a notification unit 133 that notifies the determined pharmacy that will provide medication instructions that the pharmacy is a guidance pharmacy and notifies the pharmacy that will provide the determined prescription drug that the pharmacy is a providing pharmacy.

Description

[Technical Field]

[0001] The present invention relates to an information processing device and an information processing method. [Background technology]

[0002] Conventionally, medical services have been provided online. For example, Patent Document 1 discloses a system in which a doctor examines a patient and a pharmacist provides medication instructions to the patient remotely, and the dispensed prescription drugs are delivered to the patient after the medication instructions have been provided. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-041363 Summary of the Invention [Problem to be solved by the invention]

[0004] In conventional technology, a patient who is a user of the system makes a reservation at a pharmacy when making an appointment for medication instruction, and the pharmacy provides medication instruction at the time of the reservation and delivers the prescribed drugs to the user after the medication instruction. However, depending on the situation at the pharmacy, there are problems such as being unable to accommodate the user's desired medication instruction schedule or being unable to provide the user with the prescribed drugs after the medication instruction due to a lack of inventory, etc.

[0005] The present invention has been made in consideration of these points, and aims to enable medication instruction and provision of prescribed drugs in accordance with a medication instruction schedule desired by a user. [Means for solving the problem]

[0006] An information processing device according to a first aspect of the present invention has a reception unit that receives prescription information indicating a prescription issued to a user by a medical institution and receives a request for medication instructions from the user; a determination unit that queries a plurality of pharmacies that provide medication instructions and dispense prescription drugs as to whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instructions, and determines, based on the results of the responses to the queries, a guidance pharmacy that is the pharmacy that will provide the medication instructions to the user and a providing pharmacy that is the pharmacy that will provide the prescription drug corresponding to the prescription information; and a notification unit that notifies the pharmacy that provides the medication instructions determined by the determination unit that the pharmacy is the guidance pharmacy and notifies the pharmacy that provides the prescription drug determined by the determination unit that the pharmacy is the providing pharmacy.

[0007] The decision unit may inquire of a plurality of online pharmacies that provide medication instructions and dispense prescription drugs about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instructions. The decision unit may inquire of the plurality of pharmacies as to whether or not they can provide the prescription drug corresponding to the prescription information, as to whether or not they can send the prescription drug.

[0008] The information processing device may have a memory unit that stores priority information indicating the priority of the inquiry to each of a plurality of pharmacies, and the decision unit may inquire of the plurality of pharmacies in turn, based on the priority indicated by the priority information, about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instructions.

[0009] The memory unit may store user identification information for identifying a user and priority information that associates the priority of the inquiry for each of a plurality of pharmacies specified by the user, and the determination unit may acquire the user identification information of the user corresponding to the prescription information accepted by the reception unit, refer to the priority information, and, based on the priority associated with the acquired user identification information, inquire of the plurality of pharmacies in turn about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instructions. The priority may be determined based on the type of business operator that operates the pharmacy.

[0010] The decision unit may inquire of a plurality of pharmacies as to whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instructions, and may determine the instructing pharmacy and the providing pharmacy from among one or more pharmacies that respond to the inquiry within a specified time period. The determination unit may determine that at least one of the supervising pharmacy and the providing pharmacy is a pharmacy that responded relatively quickly to each inquiry.

[0011] The determination unit may determine the instructing pharmacy and the providing pharmacy by presenting to the user pharmacies that can provide the medication instructions and pharmacies that can provide the prescribed drug based on the response results from each of one or more pharmacies, and accepting a selection between the instructing pharmacy and the providing pharmacy. The determination unit may preferentially determine, as the guidance pharmacy and the supply pharmacy, a pharmacy that responds to an inquiry within a predetermined time period that it is capable of providing the medication guidance and the prescription drug.

[0012] The reception unit receives from the user whether the date and time of the medication instruction should be an arbitrary date and time or a date and time specified by the user, and when the reception unit receives the date and time of the medication instruction as an arbitrary date and time, the determination unit may acquire date and time information indicating the date and time when the medication instruction is available from each of one or more pharmacies that are able to provide the medication instruction, and determine that the pharmacy with a relatively earlier date and time when the medication instruction is available is the guidance pharmacy among each of the one or more pharmacies that are able to provide the medication instruction is the guidance pharmacy.

[0013] The reception unit may receive from the user a delivery location and desired delivery date for the prescription drug corresponding to the prescription indicated by the prescription information, and the determination unit may inquire of the multiple pharmacies as to whether the prescription drug corresponding to the prescription information can be provided to the delivery location accepted by the reception unit on the desired delivery date accepted by the reception unit.

[0014] If the supervising pharmacy determined by the determination unit is different from the providing pharmacy, the notification unit may obtain completion information indicating that the medication instruction for the user at the supervising pharmacy has been completed, and notify the providing pharmacy of the completion information.

[0015] At least some of the pharmacies to which the decision unit inquires whether or not they can provide the prescribed drug and at least some of the pharmacies to which the decision unit inquires whether or not they can respond to the request for medication instruction may be the same pharmacies. The plurality of pharmacies to which the decision unit inquires whether or not they can provide the prescribed drug may be different from the plurality of pharmacies to which the decision unit inquires whether or not they can respond to the request for medication instruction.

[0016] An information processing method according to a second aspect of the present invention includes the steps of: receiving prescription information indicating a prescription issued to a user by a medical institution and receiving a request for medication instructions from the user; inquiring of a plurality of pharmacies that provide medication instructions and dispense prescription drugs as to whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instructions; and determining, based on the results of the responses to the inquiries, a guidance pharmacy that is the pharmacy that provides the medication instructions to the user and a providing pharmacy that is the pharmacy that provides the prescription drug corresponding to the prescription information; and notifying the determined pharmacy that provides the medication instructions that it is the guidance pharmacy and notifying the determined pharmacy that provides the prescription drug that it is the providing pharmacy. [Effects of the Invention]

[0017] According to the present invention, it is possible to provide medication instruction and prescription drugs in accordance with a medication instruction schedule desired by a user. [Brief explanation of the drawings]

[0018] [Figure 1] FIG. 1 is a diagram illustrating an overview of an information processing device. [Figure 2] FIG. 2 is a diagram illustrating a functional configuration of an information processing device. [Figure 3] 10 is information showing an example of prescription history information. [Figure 4] FIG. 10 is a sequence diagram showing the flow of processing related to determining a supervising pharmacy and a providing pharmacy in healthcare services. DETAILED DESCRIPTION OF THE INVENTION

[0019] [Overview of information processing device 1] 1 is a diagram showing an overview of an information processing device 1. The information processing device 1 is, for example, a computer for providing a healthcare service that enables a user as a patient to receive prescription drugs corresponding to a prescription issued to the user at a medical institution at a store such as a convenience store. The information processing device 1 is communicably connected to at least a user terminal 2 used by the user, a pharmacy terminal 3 installed at a pharmacy such as an online pharmacy that is the source of delivery of the prescription drugs, and a delivery destination terminal 4 installed at the delivery destination of the prescription drugs.

[0020] In this embodiment, for ease of explanation, the pharmacy terminals 3 are shown as pharmacy terminal 3A installed in pharmacy A, pharmacy terminal 3B installed in pharmacy B, and pharmacy terminal 3C installed in pharmacy C. In the following explanation, when there is no need to distinguish between pharmacy terminals 3A, 3B, and 3C, these pharmacy terminals are also referred to as pharmacy terminal 3. Note that, although pharmacy terminal 3 is assumed to be installed at the location of the online pharmacy, it is not limited thereto, and may be installed at a location other than the location of the online pharmacy, such as the location of a qualified person working teleworking at the online pharmacy.

[0021] First, when a user visits a medical institution, the medical institution issues a prescription ((1) and (2) in Figure 1), and notifies the user of an exchange number as prescription information indicating the prescription ((3) in Figure 1).

[0022] The user uses the user terminal 2 to transmit to the information processing device 1 an exchange number as prescription information and a medication instruction request for the user to receive medication instruction for the prescription drug corresponding to the prescription ((4) in FIG. 1). The information processing device 1 accepts the exchange number and the medication instruction request.

[0023] When the information processing device 1 receives the exchange number and the medication instruction request, it inquires of the pharmacy terminal 3 of each of the multiple pharmacies that provide medication instruction and dispense prescription drugs whether they can provide the prescription drug corresponding to the prescription information indicated by the exchange number and whether they can accommodate the request for medication instruction ((5) in FIG. 1). The information processing device 1 receives responses from the pharmacy terminal 3 of each of the multiple pharmacies regarding whether they can provide the prescription drug and whether they can accommodate the request for medication instruction ((6) in FIG. 1). In the example shown in FIG. 1, the information processing device 1 receives a response from pharmacy terminal 3A of pharmacy A that the prescription drug can be provided but a request for medication instruction cannot be made, a response from pharmacy terminal 3B of pharmacy B that the prescription drug cannot be provided but a request for medication instruction can be made, and a response from pharmacy terminal 3C of pharmacy C that the prescription drug can be provided and a request for medication instruction can be made.

[0024] Based on the response results from each of the multiple pharmacies, the information processing device 1 determines an instructing pharmacy that will provide medication instructions to the user and a providing pharmacy that will provide the prescription drug corresponding to the prescription information. In the example shown in Figure 1, the information processing device 1 receives a response from pharmacy C that it can provide both the prescription drug and medication instructions, and therefore determines pharmacy C as the instructing pharmacy and the providing pharmacy.

[0025] Then, the information processing device 1 notifies the pharmacy that will provide the determined medication instruction that the pharmacy is an instruction pharmacy, and notifies the pharmacy that will provide the determined prescription drug that the pharmacy is a providing pharmacy. In the example shown in FIG. 1, the information processing device 1 transmits to the pharmacy terminal 3C medication instruction reservation information indicating that pharmacy C has been determined as an instruction pharmacy, and delivery instruction information indicating that pharmacy C has been determined as a providing pharmacy and instructing delivery of the prescription drug to the delivery destination ((7) in FIG. 1). In this way, the information processing device 1 determines a pharmacy that can deliver in accordance with the medication instruction schedule desired by the user and a pharmacy that can provide the medication instruction, so that medication instruction and provision of the prescription drug can be carried out in accordance with the medication instruction schedule desired by the user.

[0026] Pharmacy C then delivers the prescribed medicine to the delivery destination ((8) in FIG. 1). The user then visits the store and uses the delivery destination terminal 4 installed in the store to receive medication instructions corresponding to the medication instruction request from a qualified person who provides medication instructions at Pharmacy C ((9) in FIG. 1). After that, the user can receive the prescribed medicine delivered to the store in response to the completion of the medication instruction ((10) in FIG. 1).

[0027] [Functional configuration of information processing device 1] Next, a description will be given of the functions of the information processing device 1. Fig. 2 is a diagram showing the functional configuration of the information processing device 1. The information processing device 1 has a communication unit 11, a storage unit 12, and a control unit 13.

[0028] Communication unit 11 is a communication interface for transmitting and receiving data to and from external devices such as user terminal 2, pharmacy terminal 3, and delivery destination terminal 4 via a communication network such as the Internet or a mobile phone line.

[0029] The storage unit 12 is a storage medium that stores various types of data, and includes a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, etc. The storage unit 12 stores a program executed by the control unit 13. The storage unit 12 stores a program that causes the control unit 13 to function as a reception unit 131, a determination unit 132, a notification unit 133, and an acquisition unit 134.

[0030] The storage unit 12 also stores prescription history information indicating a delivery history of prescription drugs to users based on prescription information, including prescription information previously received from the user. FIG. 3 shows an example of prescription history information. As shown in FIG. 3, the prescription history information is information that associates at least a user ID as user identification information for identifying the user, a reception date and time indicating the date and time when the information processing device 1 received the prescription information, prescription information, prescription drug information indicating the prescribed drug, and a delivery date and time indicating the date and time when the prescription drug was delivered to the user. The prescription information includes, for example, an exchange number, patient information, prescription content, and prescribing doctor information indicating information about the prescribing doctor.

[0031] The control unit 13 is, for example, a CPU (Central Processing Unit). The control unit 13 executes a program stored in the storage unit 12, thereby functioning as a reception unit 131, a determination unit 132, a notification unit 133, and an acquisition unit 134.

[0032] The receiving unit 131 receives prescription information indicating a prescription issued to a user by a medical institution, and also receives a medication instruction request, which is a request for the user to receive medication instruction regarding a prescription drug corresponding to the prescription.

[0033] For example, when a user visits a medical institution, the medical institution issues a prescription. In this embodiment, the medical institution issues an electronic prescription and an exchange number for identifying the electronic prescription, and notifies the user of the exchange number.

[0034] After the prescription is issued, when a pre-installed application related to the healthcare service or a web application related to the healthcare service is executed on the user terminal 2, the user terminal 2 transmits a display request for a reception screen that receives prescription information and the date and time of medication instruction desired by the user to the information processing device 1. The display request includes a user ID that is assigned to the user by the healthcare service and is used to identify the user.

[0035] Upon receiving the display request, the reception unit 131 displays a reception screen on the user terminal 2. On the reception screen, an exchange number can be input as prescription information, and the user can select the desired date and time at which to receive medication instruction and the medication instruction location at which the user can receive medication instruction.

[0036] The medication instruction location is, for example, a location where a terminal is installed that allows online interviews with a qualified professional such as a pharmacist, and where prescription drugs can be delivered to the user, i.e., a delivery destination of the prescription drugs corresponding to the prescription indicated by the prescription information, such as a convenience store. In this embodiment, medication instruction is provided by an online pharmacy, but this is not limited to this. Medication instruction may also be provided by a pharmacy with a physical store. In this case, the medication instruction location is a pharmacy, and the prescription drug delivery location may be the pharmacy itself or another store, such as the nearest convenience store. In this embodiment, the prescription drug delivery destination does not include the user's home. Furthermore, medication instruction is provided using a terminal installed in a store, such as a convenience store, where prescription drugs can be delivered to the user, but this is not limited to this. Medication instruction may also be provided using the user terminal 2. In this case, the medication instruction location and the prescription drug delivery location may be different.

[0037] The reception unit 131 selects a plurality of candidates for the medication instruction location based on the address information of the user associated with the user ID, and causes the user terminal 2 to display a reception screen including the selected plurality of candidates.

[0038] The reception unit 131 receives an input of an exchange number as prescription information from the user terminal 2 via the reception screen. The reception unit 131 also receives a selection of the date and time of medication instruction desired by the user via the reception screen, and a selection of a medication instruction location from among one or more medication instruction locations as delivery destinations to which prescription drugs can be delivered, thereby receiving a medication instruction request. The reception unit 131 receives a medication instruction request that requests a reservation for medication instruction, and that includes the exchange number, the selected date and time of medication instruction, and delivery destination information indicating the selected medication instruction location.

[0039] Here, the reception unit 131 may receive the date and time of medication instruction as a desired date and time for delivery of the prescribed drug to the medication instruction location. Furthermore, the reception unit 131 receives the selection of the date and time of medication instruction via the reception screen, but is not limited to this, and may receive from the user an arbitrary time as the date and time of medication instruction.

[0040] When the reception unit 131 acquires an exchange number by acquiring a medication instruction request, it acquires prescription content information, patient information, and prescribing doctor information associated with the exchange number. For example, when a prescription is issued at a medical institution, the prescription information of the prescription is stored in a management server (not shown) that manages prescription information. The reception unit 131 refers to the management server and acquires the prescription content information, patient information, and prescribing doctor information associated with the received exchange number.

[0041] Note that the reception unit 131 receives the exchange number as prescription information from the user terminal 2, but is not limited to this, and may also receive the exchange number as prescription information from a terminal of the medical institution that generated the prescription information. In this case, the reception unit 131 may also receive the user ID, prescription content information of the prescription corresponding to the exchange number, patient information, and prescribing doctor information.

[0042] Furthermore, the reception unit 131 acquires delivery destination information indicating a delivery destination of the prescription drug from the user terminal 2, but this is not limited thereto. The reception unit 131 may acquire delivery destination information indicating a delivery destination from a terminal of the medical institution that generated the prescription information or a management device that manages delivery destinations corresponding to the user. In this case, the user is assumed to previously register their user ID and the delivery destination corresponding to the user in the terminal of the medical institution or the management device, associating the delivery destination information with the delivery destination information. Here, the management device is, for example, a server that manages My Number cards and manages the user's personal information by linking it to the My Number card. Then, the reception unit 131 acquires delivery destination information stored in the terminal of the medical institution or the management device in association with the user ID of the user included in the display request for the reception screen. This eliminates the need for the user to select delivery destination information each time a medication instruction is requested, thereby reducing the burden on the user.

[0043] The reception unit 131 associates the user ID with the acquired exchange number, prescription content information, patient information, and prescribing doctor information, that is, prescription information, and stores the association in the storage unit 12 as part of prescription history information.

[0044] The determination unit 132 inquires of a plurality of pharmacies that provide medication instruction and dispense prescription drugs about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to a request for medication instruction. Based on the response results to the inquiries, the determination unit 132 determines an instruction pharmacy that is a pharmacy that provides medication instruction to the user and a supply pharmacy that is a pharmacy that supplies the prescription drug corresponding to the prescription information.

[0045] Specifically, the decision unit 132 inquires of the pharmacy terminals 3 of the multiple online pharmacies that provide medication instruction and dispense prescription drugs about whether they can send the prescription drug, which indicates whether they can provide the prescription drug corresponding to the prescription information, and whether they can respond to a request for medication instruction. Here, the multiple online pharmacies are assumed to provide medication instruction and dispense prescription drugs, but this is not limiting, and they may also provide either medication instruction or dispense prescription drugs.

[0046] For example, the decision unit 132 sends provision availability inquiry information and instruction availability inquiry information to each pharmacy terminal 3 of multiple online pharmacies that provide medication instructions and dispense prescription drugs, thereby inquiring about whether the prescription drug corresponding to the prescription information can be provided and whether a request for medication instructions can be accommodated.

[0047] The provision availability inquiry information is information for inquiring whether a prescription drug corresponding to the prescription information can be provided, and includes, for example, the date and time of medication instruction for the prescription drug accepted by the acceptance unit 131 as the desired delivery date and time, and delivery destination information indicating the delivery destination. The instruction availability inquiry information is information for inquiring whether a request for medication instruction can be accommodated, and includes, for example, the date and time of medication instruction selected by the user. Here, if the user selects an arbitrary date and time as the date and time of medication instruction, the information includes information indicating that the date and time of medication instruction can be any date and time.

[0048] When inquiring of multiple pharmacies that provide medication instruction and dispense prescription drugs about whether they can provide prescription drugs and whether they can respond to a request for medication instruction, the decision unit 132 inquires of the multiple pharmacies, for example, based on a predetermined priority order of the pharmacies. For example, the memory unit 12 stores priority order information that indicates the priority order of inquiries to each of the multiple pharmacies. This priority order is, for example, an order determined in advance by a user, and the memory unit 12 stores priority order information that associates the user ID of the user with the priority order of inquiries to each of the multiple pharmacies specified by the user.

[0049] The determination unit 132 refers to the priority order information stored in the memory unit 12 and identifies the priority order of each of the multiple pharmacies associated with the user ID of the user corresponding to the prescription information accepted by the acceptance unit 131. Based on the identified priority order, the determination unit 132 queries the multiple pharmacies in turn about whether they can provide the prescribed drug and whether they can respond to a request for medication instructions.

[0050] For example, the decision unit 132 first transmits the provision availability inquiry information and the guidance availability inquiry information to the pharmacy terminal 3 of the pharmacy with the highest priority, and receives responses to each inquiry within a predetermined time.

[0051] When the determination unit 132 receives a response to the supply availability inquiry information that the prescription drug can be provided, it determines the pharmacy of that pharmacy terminal 3 as the supply pharmacy. On the other hand, when the determination unit 132 receives a response that the prescription drug cannot be provided, it transmits the supply availability inquiry information to the pharmacy terminal 3 of the pharmacy with the next highest priority and receives the response.

[0052] When the determination unit 132 receives a response to the instruction availability inquiry information that medication instruction can be provided, it determines the pharmacy of the pharmacy terminal 3 as the instructing pharmacy. On the other hand, when the determination unit 132 receives a response that medication instruction cannot be provided, it transmits the instruction availability inquiry information to the pharmacy terminal 3 of the pharmacy with the next highest priority and receives the response. In this way, the determination unit 132 inquires of multiple pharmacies, in descending order of priority, about whether they can provide prescribed drugs and whether they can respond to a request for medication instruction.

[0053] Although the priority is set in advance by the user, this is not limiting. The priority may be determined based on the user's history of past visits to pharmacies. For example, the priority may be set so that a pharmacy that the user has visited relatively frequently has a higher priority. Furthermore, for example, the priority may be determined based on the type of business operator operating the pharmacy. In this case, the type of business operator operating the pharmacy includes, for example, a type indicating a business operator that provides healthcare services, i.e., a directly operated store of a business operator that provides information processing devices, and a type indicating an affiliated store that can provide healthcare services. The priority may be set so that pharmacies of the type indicating a directly operated store have a higher priority than pharmacies of the type indicating an affiliated store. In this way, the directly operated store provides services first, and if the directly operated store is unable to provide either medication instruction or prescription medication, the affiliated store can be requested to provide the medication instruction or prescription medication that the directly operated store cannot provide.

[0054] Furthermore, at least some of the pharmacies inquired about by the decision unit 132 about whether they can provide the prescribed drug and the pharmacies inquired about about whether they can respond to a request for medication instruction are the same pharmacies, but this is not limited to this. For example, the pharmacies inquired about by the decision unit 132 about whether they can provide the prescribed drug may be different from the pharmacies inquired about about whether they can respond to a request for medication instruction.

[0055] In addition, the determination unit 132 may simultaneously inquire of the pharmacy terminal 3 of each of multiple pharmacies about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to a request for medication instructions, and determine the instructing pharmacy and the providing pharmacy from one or more pharmacies that respond to the inquiries within a specified time period.

[0056] In this case, the determination unit 132 simultaneously transmits provision availability inquiry information and guidance availability inquiry information to the pharmacy terminal 3 of each of the multiple pharmacies and receives responses to the inquiries from each of the multiple pharmacies within a predetermined time. Then, the determination unit 132 determines at least one of the instructing pharmacy and the providing pharmacy to be the pharmacy that responded relatively quickly to each inquiry. That is, the determination unit 132 determines the pharmacy of the pharmacy terminal 3 that responded earliest to the provision availability inquiry information that the prescription drug can be provided as the providing pharmacy, and determines the pharmacy of the pharmacy terminal 3 that responded earliest to the guidance availability inquiry information that medication guidance can be provided as the instructing pharmacy.

[0057] Furthermore, when the determination unit 132 inquires in parallel of multiple pharmacies about whether they can provide prescription drugs corresponding to prescription information and whether they can respond to a request for medication instruction, the determination unit 132 may present to the user terminal 2 of the user pharmacies that can provide medication instruction or prescription drugs based on the response results from each of one or more pharmacies. In this case, the determination unit 132 may preferentially present to the user pharmacies that can provide medication instruction and prescription drugs, among pharmacies that can provide at least one of medication instruction and prescription drugs. Furthermore, the determination unit 132 may preferentially present to the user pharmacies that the user has previously selected as instruction pharmacies or prescription drugs.

[0058] The determination unit 132 may then receive a selection of a supervising pharmacy and a providing pharmacy from the user, and determine the pharmacy selected by the user as the supervising pharmacy as the providing pharmacy. In this way, the user can determine the pharmacies they desire as the providing pharmacy and the supervising pharmacy.

[0059] Furthermore, when the determination unit 132 inquires in parallel of a plurality of pharmacies about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to a request for medication instruction, the determination unit 132 may preferentially determine, as the instructing pharmacy and providing pharmacy, a pharmacy that responds to the inquiry that it can provide medication instruction and provide the prescription drug within a predetermined time. In this way, by preferentially determining, as the instructing pharmacy and providing pharmacy, a pharmacy that responds that it can provide medication instruction and provide the prescription drug, there is no need for cooperation between pharmacies, as would be the case if two different pharmacies were determined to be the instructing pharmacy and providing pharmacy, and medication instruction and the provision of the prescription drug can be performed efficiently.

[0060] Furthermore, when the reception unit 131 receives an arbitrary date and time for medication instruction from a user when inquiring of multiple pharmacies in parallel about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to a request for medication instruction, the determination unit 132 may acquire date and time information indicating the date and time when medication instruction is available from each of one or more pharmacies that can provide medication instruction.The determination unit 132 may then determine, from among each of the one or more pharmacies that can provide medication instruction, a pharmacy with a relatively earlier date and time when medication instruction is available as the instruction pharmacy.In this way, the information processing device 1 can allow the user to receive medication instruction promptly.

[0061] The notification unit 133 notifies the pharmacy that will provide the medication instruction determined by the determination unit 132 that the pharmacy is an instruction pharmacy, and also notifies the pharmacy that will provide the prescription drug determined by the determination unit 132 that the pharmacy is a providing pharmacy.

[0062] The notification unit 133 notifies the pharmacy that will provide medication instruction determined by the determination unit 132 that the pharmacy is the instructing pharmacy by, for example, transmitting medication instruction reservation information including prescription information corresponding to the exchange number included in the medication instruction request and the date and time of medication instruction selected by the user to the pharmacy terminal 3 of the pharmacy that will provide medication instruction. The medication instruction reservation information includes prescription information corresponding to the exchange number included in the medication instruction request and the date and time of medication instruction selected by the user. The notification unit 133 also associates the user ID, the prescription information, and the date and time of medication instruction and stores the association information as instruction reservation information in the storage unit 12. This allows the instructing pharmacy to know that it is the instructing pharmacy and the schedule for medication instruction based on the reservation information.

[0063] In addition, the notification unit 133 notifies the pharmacy that it is a guidance pharmacy by sending delivery instruction information that instructs the prescription drug to be delivered to its delivery destination before medication instruction is carried out based on the medication instruction request received by the reception unit 131.

[0064] The delivery instruction information includes the exchange number received by the reception unit 131, and prescription content information, patient information, and prescribing doctor information corresponding to the exchange number. When the providing pharmacy receives the delivery instruction information, it delivers the prescription drug to the delivery destination, for example, in association with the exchange number. This allows the delivery destination to identify the prescription drug corresponding to the prescription information corresponding to the exchange number based on the exchange number.

[0065] The notification unit 133 may notify a pharmacy terminal 3 that has responded that it can provide medication instruction but has not been determined as a guidance pharmacy by the determination unit 132 that the pharmacy has not been determined as a guidance pharmacy. Similarly, the notification unit 133 may notify a pharmacy terminal 3 that has responded that it can provide prescription drugs but has not been determined as a providing pharmacy by the determination unit 132 that the pharmacy has not been determined as a providing pharmacy.

[0066] In response to the prescription drug being delivered to the delivery destination, the acquisition unit 134 acquires prescription drug information indicating the delivered prescription drug in association with the exchange number, for example, from the pharmacy terminal 3 of the providing pharmacy. The acquisition unit 134 stores the acquired prescription drug information in association with the acquired exchange number in the prescription history information stored in the storage unit 12.

[0067] After making a medication instruction request, the user receives medication instruction from a qualified person at the instructing pharmacy using the delivery destination terminal 4 installed at the medication instruction location on the date and time of medication instruction selected by the user. After medication instruction is given to the user, the acquisition unit 134 acquires instruction result information indicating the results of the medication instruction. For example, the acquisition unit 134 acquires instruction result information indicating the results of the medication instruction from the qualified person terminal (not shown) of the qualified person who gave the medication instruction to the user. The instruction result information includes, for example, the exchange number included in the medication instruction request and information indicating whether the user is permitted to receive the prescribed drug based on the prescription.

[0068] When the instruction result information indicates that provision of the prescription drug to the user is permitted, the notification unit 133 transmits permission information indicating that delivery of the prescription drug to the user is permitted to the delivery destination terminal 4 at the delivery destination used by the user to receive medication instruction or the user terminal 2 used by the user. For example, the permission information is permission certificate information that the user presents to a store clerk at a store or the like that is the delivery destination. The permission certificate information includes, for example, the exchange number included in the medication instruction request. Here, when the notification unit 133 transmits the permission information to the delivery destination terminal 4, the delivery destination terminal 4 may print and output the permission information. This allows the user to present the permission information displayed on the user terminal 2 or the printed permission information at the delivery destination and receive the prescription drug corresponding to the exchange number included in the permission information.

[0069] Furthermore, if the result information acquired by the acquisition unit 134 indicates that provision of the prescription drug to the user is not permitted, the notification unit 133 transmits return instruction information to the delivery destination of the prescription drug, instructing the delivery destination to return the prescription drug to the delivery source. The return instruction information includes, for example, the exchange number included in the medication instruction request. In this case, the notification unit 133 transmits the return instruction information to the delivery destination of the prescription drug to a store terminal (not shown) used by a store clerk at the delivery destination of the prescription drug. This allows the store clerk to return the prescription drug based on the exchange number included in the return instruction information.

[0070] Although the instruction result information includes information indicating whether or not to permit provision of a prescription drug to the user based on a prescription, the information is not limited to this. For example, the instruction result information may include information indicating a prescription drug to be prescribed to the user. In this case, the notification unit 133 may compare the instruction result information acquired by the acquisition unit 134 with the contents of the prescription drug indicated in the prescription information to determine whether or not to provide the prescription drug to the user.

[0071] Specifically, if the prescription drug prescribed for the user indicated in the guidance result information matches the prescription drug indicated in the prescription information, or if the efficacy of these prescription drugs matches, the notification unit 133 determines to deliver the prescription drug to the user, and if the prescription drug prescribed for the user does not match the prescription drug indicated in the prescription information and if the efficacy of these prescription drugs does not match, the notification unit 133 determines not to deliver the prescription drug to the user. Then, the notification unit 133 may transmit information indicating whether to deliver the prescription drug to the delivery destination terminal 4 of the delivery destination used by the user to receive medication guidance or to the user terminal 2 used by the user.

[0072] After the user receives the prescription drug at the delivery destination, the acquisition unit 134 acquires, for example, from a terminal at the medication instruction location, i.e., a store terminal at the delivery destination, delivery completion information including an exchange number corresponding to the prescription drug and indicating that the prescription drug has been delivered. Upon acquiring the delivery completion information, the acquisition unit 134 stores a delivery date and time indicating the time when the delivery completion information was acquired in association with the acquired exchange number in the prescription history information stored in the storage unit 12. Note that the acquisition unit 134 may also acquire information from the terminal at the medication instruction location indicating that the prescription indicated in the prescription information was received after the medication instruction was completed.

[0073] Note that when the providing pharmacy delivers a prescription drug based on delivery instruction information, the providing pharmacy delivers the prescription drug to be provided to the user to the delivery destination before medication instruction is given, but this is not limited to this, and the providing pharmacy may deliver the prescription drug in response to permission to prescribe the prescription drug to the user in the medication instruction. For example, if the prescription drug to be delivered is not similar to a prescription drug prescribed in the past that is identified by referring to the prescription history for the user, the prescription drug may be delivered in response to permission to prescribe the prescription drug to the user in the medication instruction.

[0074] In this case, if the providing pharmacy and the instructing pharmacy are different, there is a problem that it is difficult for the providing pharmacy to know that medication instruction has been provided. In response to this, if the instructing pharmacy and the providing pharmacy determined by the determining unit 132 are different, the notifying unit 133 may obtain completion information indicating that medication instruction for the user at the instructing pharmacy has been completed, and notify the providing pharmacy of the completion information. In this way, the providing pharmacy can know that medication instruction has been provided and can start delivering the prescribed drug.

[0075] [Sequence diagram] Next, the process flow for determining a supervising pharmacy and a providing pharmacy in healthcare services will be described. Fig. 4 is a sequence diagram showing the process flow for determining a supervising pharmacy and a providing pharmacy in healthcare services. In the example shown in Fig. 4, for simplicity of explanation, the process for determining a supervising pharmacy and a providing pharmacy will be described. In addition, in the example shown in Fig. 4, the process flow for querying multiple pharmacies in order based on priority information will be described.

[0076] First, after a user visits a medical institution and is issued a prescription, the user terminal 2, in response to a user operation, transmits a display request for a reception screen for receiving an exchange number and a medication instruction reservation, including a user ID, to the information processing device 1 (S1). Upon receiving the display request, the reception unit 131 transmits the reception screen to the user terminal 2 and causes the user terminal 2 to display the reception screen (S2).

[0077] The reception unit 131 acquires a medication instruction request from the user terminal 2 via the reception screen, which includes the exchange number and delivery destination information indicating the date, time and location of the medication instruction selected by the user, and requests a reservation for medication instruction (S3).

[0078] When the reception unit 131 obtains the exchange number by receiving a medication instruction request, it refers to the management server that manages prescription information and obtains the prescription content information, patient information, and prescribing doctor information associated with the exchange number (S4).

[0079] When the reception unit 131 receives the exchange number as prescription information, the determination unit 132 sends inquiry information to multiple pharmacies that provide medication instructions and dispense prescription drugs, based on a predetermined priority order of the pharmacies, to inquire about whether they can provide the prescription drug and whether they can respond to a request for medication instructions.

[0080] In this sequence, pharmacy A corresponding to pharmacy terminal 3A has the highest priority, pharmacy B corresponding to pharmacy terminal 3B has the next highest priority, and pharmacy C corresponding to pharmacy terminal 3C has the next highest priority. The determination unit 132 transmits provision availability inquiry information and guidance availability inquiry information to the pharmacy terminal 3A as inquiry information (S5).

[0081] Here, the determination unit 132 receives response information from the pharmacy terminal 3A indicating that the pharmacy can provide the prescribed drug but cannot provide medication instructions (S6). Based on the response from the pharmacy terminal 3A, the determination unit 132 determines pharmacy A corresponding to the pharmacy terminal 3A as the providing pharmacy, and transmits delivery instruction information to the pharmacy terminal 3A (S7).

[0082] Next, the determination unit 132 transmits the instruction availability inquiry information to the pharmacy terminal 3B as inquiry information (S8). Here, the determination unit 132 receives response information indicating that medication instruction is not possible from the pharmacy terminal 3B (S9). Next, the determination unit 132 transmits the instruction availability inquiry information to the pharmacy terminal 3C as inquiry information (S10). Here, the determination unit 132 receives response information indicating that medication instruction is possible from the pharmacy terminal 3C (S11). Based on the response from the pharmacy terminal 3C, the determination unit 132 determines pharmacy C corresponding to the pharmacy terminal 3C as the instruction pharmacy, and transmits medication instruction reservation information to the pharmacy terminal 3C (S12).

[0083] The prescription drug is then delivered from Pharmacy A to a prescription drug delivery location, and the prescription drug is delivered to the user at the delivery location, i.e., the medication instruction location, in accordance with the user receiving medication instructions online from a qualified person at Pharmacy C.

[0084] [Variations] In the above-described embodiment, an example has been described in which medication instruction is received using the delivery destination terminal 4 installed in a store such as a convenience store, but this is not limiting. The user may receive medication instruction using their own terminal. For example, the reception unit 131 may receive from the user an instruction to receive medication instruction using the user terminal 2 and also receive a prescription drug delivery destination, without receiving a selection of a medication instruction location via the reception screen.

[0085] Alternatively, the reception unit 131 may not accept the selection of the date and time of medication instruction on the reception screen, but may accept from the user that they will receive medication instruction when they receive the exchange number as prescription information. In this case, once the reception unit 131 accepts the exchange number as prescription information and the determining unit 132 determines the instructing pharmacy, communication related to the medication instruction interview is performed between the user terminal 2 and a qualified person terminal used by a qualified person at the instructing pharmacy, thereby providing medication instruction. This allows the user to receive medication instruction from a qualified person at the online pharmacy before the date and time the prescription drug is delivered to the delivery destination.

[0086] [Effects of information processing device 1] As described above, the information processing device 1 according to the present embodiment accepts prescription information indicating a prescription issued to a user by a medical institution, accepts a request for medication instruction from the user, inquires of multiple pharmacies that provide medication instruction and dispense prescription drugs about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instruction, determines a counseling pharmacy that provides medication instruction to the user and a providing pharmacy that provides the prescription drug corresponding to the prescription information based on the response results to the inquiries, and notifies the pharmacy that provides medication instruction that the pharmacy is a counseling pharmacy and notifies the pharmacy that provides the prescription drug that the pharmacy is a providing pharmacy. In this way, the information processing device 1 can provide medication instruction and provide the prescription drug in accordance with the schedule of medication instruction desired by the user.

[0087] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations' Sustainable Development Goals (SDGs), which is "Build resilient infrastructure, promote inclusive and sustainable industrialization, and promote innovation and resilience."

[0088] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0089] 1. Information processing equipment 2. User terminal 3 Pharmacy terminal 4 Delivery destination terminal 11 Communications Department 12 Storage section 13 Control Unit 131 Reception 132 Decision Section 133 Notification Department 134 Acquisition Department

Claims

1. a reception unit that receives prescription information indicating a prescription issued to a user by a medical institution and receives a request for medication instruction from the user; a determination unit that inquires of a plurality of pharmacies that provide medication instruction and dispense prescription drugs about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instruction, acquires response information indicating the response result to the inquiry from at least one of the plurality of pharmacies, and determines an instruction pharmacy that is a pharmacy that will provide the medication instruction to the user and a supply pharmacy that is a pharmacy that will supply the prescription drug corresponding to the prescription information based on the response result indicated in the acquired response information; a notification unit that notifies the pharmacy that will provide the medication instruction determined by the determination unit that the pharmacy is the instruction pharmacy, and that notifies the pharmacy that will provide the prescription drug determined by the determination unit that the pharmacy is the providing pharmacy; An information processing device having the above.

2. the decision unit inquires of a plurality of online pharmacies that provide medication guidance and dispense prescription drugs about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication guidance; The information processing device according to claim 1 .

3. The decision unit inquires of the plurality of pharmacies as to whether or not they can provide the prescription drug corresponding to the prescription information, and whether or not they can send the prescription drug. The information processing device according to claim 1 .

4. a storage unit that stores priority order information indicating the priority order of the inquiries for each of a plurality of pharmacies; The decision unit inquires of a plurality of pharmacies in turn, based on the priority indicated by the priority information, about whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication guidance. The information processing device according to claim 1 .

5. the storage unit stores user identification information for identifying a user and the priority information associating the priority of the inquiry for each of a plurality of pharmacies designated by the user; The determination unit acquires user identification information of a user corresponding to the prescription information accepted by the acceptance unit, refers to the priority information, and inquires of a plurality of pharmacies in turn, based on the priority associated with the acquired user identification information, about whether or not they can provide the prescription drug corresponding to the prescription information and whether or not they can respond to the request for medication guidance. The information processing device according to claim 4 .

6. The priority order is determined based on the type of business operator operating the pharmacy. The information processing device according to claim 4 .

7. The determination unit inquires of a plurality of pharmacies as to whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication guidance, and determines the guidance pharmacy and the providing pharmacy from one or more pharmacies that respond to the inquiries within a predetermined time. The information processing device according to claim 1 .

8. The determination unit determines at least one of the supervising pharmacy and the providing pharmacy to be a pharmacy that responded relatively quickly to each inquiry.

8. The information processing device according to claim 4 or 7.

9. the determination unit presents to the user pharmacies that can provide the medication instruction and pharmacies that can provide the prescribed drug based on the response results from each of one or more pharmacies, and determines the instruction pharmacy and the provider pharmacy by accepting a selection of the instruction pharmacy and the provider pharmacy. The information processing device according to claim 7 .

10. the determination unit determines, in response to the inquiry within a predetermined time, a pharmacy that responds that it is capable of providing the medication instruction and the prescription drug, as the guidance pharmacy and the provision pharmacy with priority. The information processing device according to claim 7 .

11. the receiving unit receives from the user whether the date and time of the medication instruction is to be an arbitrary date and time or a date and time designated by the user; When the reception unit receives an arbitrary date and time as the date and time of the medication instruction, the determination unit acquires date and time information indicating the date and time when the medication instruction is available from each of the one or more pharmacies that are able to provide the medication instruction, and determines, among each of the one or more pharmacies that are able to provide the medication instruction, a pharmacy that has a relatively earlier date and time when the medication instruction is available as the guidance pharmacy. The information processing device according to claim 7 .

12. the receiving unit receives from the user a delivery location and a desired delivery date for the prescription drug corresponding to the prescription indicated by the prescription information; The determination unit inquires of the plurality of pharmacies whether or not the prescription drug corresponding to the prescription information can be provided to the delivery location accepted by the acceptance unit on the desired delivery date accepted by the acceptance unit. The information processing device according to claim 1 .

13. When the instructing pharmacy determined by the determining unit is different from the providing pharmacy, the notifying unit obtains completion information indicating that the medication instruction to the user at the instructing pharmacy has been completed, and notifies the providing pharmacy of the completion information. The information processing device according to claim 1 .

14. At least some of the pharmacies to which the decision unit inquires about whether or not the prescription drug can be provided and at least some of the pharmacies to which the decision unit inquires about whether or not the request for medication guidance can be responded to are the same pharmacies. The information processing device according to claim 1 .

15. the plurality of pharmacies to which the decision unit inquires whether or not the prescription drug can be provided are different from the plurality of pharmacies to which the decision unit inquires whether or not the request for medication instruction can be responded to; The information processing device according to claim 1 .

16. The computer executes receiving prescription information indicating a prescription issued by a medical institution to a user and receiving a request for medication instruction from the user; a step of inquiring of a plurality of pharmacies that provide medication instruction and dispense prescription drugs as to whether they can provide the prescription drug corresponding to the prescription information and whether they can respond to the request for medication instruction, obtaining response information indicating the response result to the inquiry from at least one of the plurality of pharmacies, and determining an instruction pharmacy that is a pharmacy that will provide the medication instruction to the user and a supply pharmacy that is a pharmacy that will supply the prescription drug corresponding to the prescription information based on the response result indicated in the obtained response information; a step of notifying the determined pharmacy that will provide the medication instruction that the pharmacy is the instruction pharmacy, and notifying the determined pharmacy that will provide the prescription drug that the pharmacy is the providing pharmacy; An information processing method comprising:

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