Processing management system, processing management device, processing management method, and computer program

Abstract

To appropriately manage whether or not processing to be performed in a facility can be executed.SOLUTION: A processing management system (1) comprises: first acquisition means (10) for acquiring first information used for predetermined processing in a facility from accessories (200) of a user who uses the facility; second acquisition means (20) for acquiring second information used for authentication processing of the user via a path different from that of the first information; authentication means (310) for executing the authentication processing by using the second information; and permission means (320) for permitting execution of the predetermined processing using the first information when the user can be authenticated by the authentication processing.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to the technical fields of a process management system, a process management device, a process management method, and a computer program that manage processes performed in a facility. [Background technology]

[0002] Known systems of this type are those that read information from accessories worn by the user and enable various processes such as payment to be performed. For example, Patent Documents 1 to 5 disclose technologies in which an IC tag or the like is mounted on a false nail and various processes are performed using information read from the IC tag. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Special Publication No. 2018-524677 [Patent Document 2] International Publication No. 2017 / 098974 [Patent Document 3] Japanese Patent Application Laid-Open No. 2008-046922 [Patent Document 4] Japanese Patent Application Laid-Open No. 2016-126792 [Patent Document 5] Japanese Patent Application Laid-Open No. 2006-040109 Summary of the Invention [Problem to be solved by the invention]

[0004] With the technologies described in the above Patent Documents 1 to 5, for example, if a false nail is lost, there is a risk that a third party who finds it may misuse it. Specifically, there is a risk that the false nail may be used to purchase expensive products without the user's knowledge, resulting in damage caused by impersonation. As such, the technologies described in the above Patent Documents have room for improvement in terms of security.

[0005] The present invention has been made in consideration of the above-mentioned problems, and its objective is to provide a processing management system, processing management device, processing management method, and computer program that can suitably manage whether or not processing to be performed in a facility can be performed. [Means for solving the problem]

[0006] One aspect of the processing management system of the present invention comprises a first acquisition means for acquiring first information to be used for a predetermined processing at the facility from clothing of a user using the facility, a second acquisition means for acquiring second information to be used for authentication processing of the user via a route different from that of the first information, an authentication means for executing the authentication processing using the second information, and an authorization means for permitting the execution of the predetermined processing using the first information if the user can be authenticated in the authentication processing.

[0007] One aspect of the processing management device of the present invention is a processing management device that can determine whether or not a specified processing can be performed at a facility using first information obtained from clothing of a user using the facility, and is equipped with an authentication means that performs authentication processing of the user using second information obtained via a route different from the first information, and an authorization means that allows the execution of the specified processing using the first information if the authentication means can authenticate the user.

[0008] One aspect of the processing management method of the present invention includes a first acquisition step of acquiring first information to be used for a predetermined processing at a facility from clothing of a user using the facility; a second acquisition step of acquiring second information to be used for an authentication processing of the user via a route different from that of the first information; an authentication step of executing the authentication processing using the second information; and an authorization step of permitting the execution of the predetermined processing using the first information if the user can be authenticated in the authentication processing.

[0009] One aspect of the computer program of the present invention causes a computer to execute a first acquisition step of acquiring first information to be used for a predetermined process at a facility from clothing of a user using the facility; a second acquisition step of acquiring second information to be used for an authentication process of the user via a route different from that of the first information; an authentication step of executing the authentication process using the second information; and an authorization step of authorizing the execution of the predetermined process using the first information if the user can be authenticated in the authentication process. [Effects of the Invention]

[0010] According to one aspect of each of the above-described process management system, process management device, process management method, and computer program, it is possible to suitably manage whether or not a process to be executed in a facility can be executed. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a block diagram showing the overall configuration of a process management system according to a first embodiment. [Figure 2] FIG. 1 is a schematic diagram showing an example of a nail equipped with an RFID tag. [Figure 3] 1 is a block diagram showing a hardware configuration of a process management device according to a first embodiment. [Figure 4] 3 is a flowchart showing the flow of operations of the process management system according to the first embodiment. [Figure 5] FIG. 10 is a block diagram showing the overall configuration of a process management system according to a second embodiment. [Figure 6] 10 is a flowchart showing the flow of operations of a process management system according to a second embodiment. [Figure 7] FIG. 10 is a diagram showing an example of operation when the process management system according to the second embodiment is applied to a theme park. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, embodiments of a process management system, a process management method, a computer program, and a recording medium will be described with reference to the drawings.

[0013] First Embodiment A process management system according to a first embodiment will be described with reference to FIGS. 1 to 4. FIG.

[0014] (System Configuration) First, the configuration of a process management system according to the first embodiment will be described with reference to Fig. 1 and Fig. 3. Fig. 1 is a block diagram showing the overall configuration of the process management system according to the first embodiment. Fig. 2 is a schematic diagram showing an example of a nail equipped with an RFID tag. Fig. 3 is a block diagram showing the hardware configuration of a process management device according to the first embodiment.

[0015] In FIG. 1, the processing management system 1 according to the first embodiment is a system applicable to various facilities (e.g., theme parks, zoos, aquariums, museums, stadiums, concert venues, hotels, stations, airports, etc.), and is configured with the following main components: a first information acquisition unit 10, a second information acquisition unit 20, a processing management device 30, and a processing server 40. The processing management system 1 may also be applicable to outdoor facilities such as outdoor theme parks and outdoor concert venues. In other words, the "facility" to which the processing management system 1 is applicable is not limited to indoor facilities such as buildings and equipment, but is a broad concept that includes outdoor facilities.

[0016] The first information acquisition unit 10 is configured to acquire first information from a user's clothing and accessories. The "first information" is information used for a predetermined process described below, such as information about an admission ticket to a facility or information about a payment method used to purchase a product. The first information may also simply be information that identifies a user. In this case, by querying a database storing information about the user for the first information (i.e., information that identifies the user), it is possible to determine whether the user is authorized to enter the facility and to identify information about the user's payment method. "Clothing and accessories" refers to accessories worn by a user (i.e., removable accessories), and is a broad concept that includes, for example, nails (fake nails), tattoo stickers, and various other accessories, as well as portable accessories such as bags and belts. The first information acquisition unit 10 includes various readers and acquires first information from IC tags attached to the accessories, various codes attached to the accessories, or the accessories themselves (e.g., the shape or pattern of the accessories). The first information acquisition unit 10 is a specific example of a "first acquisition means" in the appendix described below.

[0017] 2, it is assumed that an RFID tag 250 is mounted on a nail 200 attached to a user's finger 100, and first information is stored in the RFID tag 250. In this case, the first information acquisition unit 10 may be configured as an RFID reader. The first information may be acquired by the user holding the nail 200 over the RFID reader (i.e., the first information acquisition unit 10), or may be automatically acquired when the user approaches the first information acquisition unit 10.

[0018] Returning to FIG. 1 , the second information acquisition unit 20 is configured to be able to acquire the second information via a route different from that for the first information. The "second information" is information used in user authentication processing (in other words, identity verification processing). An example of the second information is a facial image of the user. In this case, the second information acquisition unit 20 is configured to include a camera that captures the facial image of the user. The second information may also be biometric information of the user other than a facial image (specifically, information related to a fingerprint, iris, etc.). Alternatively, the second information may be information related to an account linked to the user. An example of information related to an account linked to the user and used in authentication processing is information related to an authentication code included in a message sent from the process management system 1 to an account for various services available to the user, such as an SMS (Short Messaging Service) and an SNS (Social Networking Service). In this case, the second information acquisition unit 20 acquires information related to the user's account (in this case, for example, information related to the authentication code entered by the user) via an input device into which the user can input the authentication code (for example, a terminal owned by the user (e.g., a smartphone) or an input device installed in the facility, etc.). The second information acquisition unit is a specific example of "second acquisition means" in the appendix described below.

[0019] The process management device 30 is configured as, for example, a management server, and includes an authentication processing unit 310, a permission unit 320, and an information processing unit 330 as functional blocks realized therein.

[0020] The authentication processing unit 310 is configured to be able to perform authentication processing using the second information acquired by the second information acquisition unit 20. The specific processing content of the authentication processing can be appropriately adapted from existing technologies. For example, when a facial image of the user is acquired as the second information, facial authentication processing is performed using the facial image. More specifically, a score indicating the degree of match between the facial image and the feature amount extracted from the facial image is calculated by comparing the feature amount of the user's facial image stored in advance, and the user's identity is confirmed based on the score. The authentication result by the authentication processing unit 310 is configured to be output to the permission unit 320. The authentication processing unit 310 is a specific example of an "authentication means" in the appendix described below. Alternatively, for example, when information related to an account associated with the user (e.g., the above-mentioned authentication code) is used as the second information, the authentication processing unit 310 may perform authentication processing based on the authentication code acquired from the user by the second information acquisition unit 20 as the second information. Specifically, the authentication code may be input into the system, and if the authentication code is correct, the user may be authenticated. For example, when admitting to a facility after authenticating whether the user is the person in question (i.e., confirming identity), if identity confirmation is successful, a message such as "Entry permitted" may be displayed on the user's terminal, and the user may be permitted to enter by showing this to a staff member. Alternatively, by utilizing a function such as NFC (Near Field Communication) or QR Code (registered trademark) installed on the user's terminal, admission may be permitted by holding the terminal over a gate after identity confirmation.

[0021] The permission unit 320 is configured to be able to determine whether or not a predetermined process using the first information (a process executed by the processing server 40, which will be described later) can be executed, depending on the authentication result of the authentication processing unit 310. Specifically, the permission unit 320 permits the execution of the predetermined process using the first information when the authentication processing unit 310 has successfully authenticated the user, but does not permit the execution of the predetermined process using the first information when the authentication processing unit 310 has not successfully authenticated the user. The determination result by the permission unit 320 is configured to be output to the information processing unit 330. The permission unit 320 is a specific example of "permission means" in the appendix, which will be described later.

[0022] The information processing unit 330 outputs the first information acquired by the first information acquisition unit 10 to the processing server 40 according to the determination result of the permission unit 320. Specifically, if the permission unit 320 permits execution of a predetermined process, the information processing unit 330 outputs the first information to the processing server 40, whereas if the permission unit 320 does not permit execution of the predetermined process, the information processing unit 330 does not output the first information to the processing server 40. As a result, if the permission unit 320 permits execution of the predetermined process, the processing server 40 executes the predetermined process using the first information.

[0023] 3, the process management device 30 according to this embodiment includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a ROM (Read Only Memory) 13, a storage device 14, an input device 15, and an output device 16. The CPU 11, RAM 12, ROM 13, storage device 14, input device 15, and output device 16 are connected via a data bus 17.

[0024] The CPU 11 loads a computer program. For example, the CPU 11 may load a computer program stored in at least one of the RAM 12, the ROM 13, and the storage device 14. For example, the CPU 11 may load a computer program stored in a computer-readable storage medium using a storage medium reading device (not shown). The CPU 11 may acquire (i.e., load) the computer program from a device (not shown) located outside the process management device 10 via a network interface. The CPU 11 controls the RAM 12, the storage device 14, the input device 15, and the output device 16 by executing the loaded computer program. In particular, in this embodiment, when the CPU 11 executes the loaded computer program, a functional block for managing whether or not a predetermined process in the facility can be executed is realized within the CPU 11. In other words, the CPU 11 can function as a controller for managing whether or not a predetermined process can be executed. The authentication processing unit 310, the permission unit 320, and the information processing unit 330 described above are realized, for example, in the CPU 11.

[0025] The RAM 12 temporarily stores computer programs executed by the CPU 11. The RAM 12 temporarily stores data that is temporarily used by the CPU 11 while the CPU 11 is executing the computer programs. The RAM 12 may be, for example, a D-RAM (Dynamic RAM).

[0026] The ROM 13 stores computer programs executed by the CPU 11. The ROM 13 may also store fixed data. The ROM 13 may be, for example, a P-ROM (Programmable ROM).

[0027] The storage device 14 stores data that is to be saved long-term by the process management system 1. The storage device 14 may operate as a temporary storage device for the CPU 11. The storage device 14 may include, for example, at least one of a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), and a disk array device.

[0028] The input device 15 is a device that receives input instructions from a user of the process management system 1. The input device 15 may include, for example, at least one of a keyboard, a mouse, and a touch panel.

[0029] The output device 16 is a device that outputs information related to the process management system 1 to the outside. For example, the output device 16 may be a display device that can display information related to the process management system 1.

[0030] Returning to Fig. 1, the processing server 40 is a server capable of executing predetermined processing in a facility to which the processing management system 1 is applied. The "predetermined processing" refers to various types of processing that can be executed by the system in the facility, examples of which include processing for managing entrance and exit to the facility, and payment processing in the facility. When first information is output from the information processing unit 330 of the processing management device 30 (in other words, when the permission unit 320 permits execution of the predetermined processing), the processing server 40 executes the predetermined processing using the first information.

[0031] (Operation description) Next, the flow of operations of the process management system 1 according to the first embodiment will be described with reference to Fig. 4. Fig. 4 is a flowchart showing the flow of operations of the process management system according to the first embodiment.

[0032] As shown in Fig. 4, during operation of the process management system 1 according to the first embodiment, the first information acquisition unit 10 first acquires first information from the user's clothing (step S101). The second information acquisition unit 20 then acquires second information for authenticating the user (step S102). The acquisition of the first information and the second information may be performed in parallel or one after the other. Alternatively, the first information may be acquired after permission to execute a predetermined process using the first information has been granted (specifically, after step S105, which will be described later).

[0033] Next, the authentication processing unit 310 executes user authentication processing using the second information acquired by the second information acquisition unit 20 (step S103). Then, if the user is successfully authenticated (step S104: YES), the permission unit 320 permits execution of a predetermined process (step S105). In this case, the predetermined process is executed by the processing server 40 (step S106). On the other hand, if the user is not successfully authenticated (step S104: NO), the permission unit 320 does not permit execution of the predetermined process (i.e., step S105 is not executed). As a result, the predetermined process is not executed by the processing server 40 either (i.e., step S106 is omitted).

[0034] (Technical Effects) Next, the technical effects obtained by the process management system 1 according to the first embodiment will be described.

[0035] As described with reference to Figures 1 to 4, according to the process management system 1 of the first embodiment, when the authentication process using the second information is performed normally, a predetermined process using the first information is executed. Therefore, compared to when the authentication process using the second information is not performed, the security of the predetermined process can be improved. Specifically, it is possible to prevent misuse of clothing accessories in which the first information is stored (for example, a third party who finds the clothing accessories performs a high-value payment process as a predetermined process).

[0036] Furthermore, as described above, improved security reduces the risk of a user losing an accessory and makes it easier to use a detachable accessory as a medium for storing first information. Since accessories are highly portable, they can enhance user convenience. Furthermore, by adding a fashionable element to the accessory, it is possible to effectively increase the user's purchasing motivation and satisfaction.

[0037] Second Embodiment Next, a process management system 1 according to a second embodiment will be described with reference to Figures 5 and 6. The second embodiment differs from the first embodiment only in some of its configuration and operation, and the remaining parts are generally the same. Therefore, the following will describe in detail the parts that differ from the first embodiment, and will omit a description of the other overlapping parts as appropriate.

[0038] (System Configuration) First, the configuration of a process management system according to the second embodiment will be described with reference to Fig. 5. Fig. 5 is a block diagram showing the overall configuration of a process management system according to the second embodiment. Note that in Fig. 5, the same components as those in the process management system 1 according to the first embodiment shown in Fig. 1 are assigned the same reference numerals.

[0039] As shown in Figure 5, in the processing management system 1 of the second embodiment, the processing management device 30 is equipped with a processing determination unit 340 in addition to the functional blocks of the first embodiment shown in Figure 1 (i.e., the authentication processing unit 310, the permission unit 320, and the information processing unit 330).

[0040] The process determination unit 340 is configured to determine whether a predetermined process executed by the process server 40 is a high-importance process. Here, "importance" refers to a value determined according to the security strength required for the predetermined process. For example, low-value payment processes have a relatively low importance, while high-value payment processes have a relatively high importance. Furthermore, processes providing services with legal age restrictions may be set to a high importance. The importance may be preset according to the process content, or may be set by a user or facility staff member who understands the process content through a predetermined operation. The determination result of the process determination unit 340 is configured to be output to the authentication processing unit 310 or the permission unit 320. The operation at this time will be described in detail below.

[0041] (Operation description) Next, the flow of operations of the process management system 1 according to the second embodiment will be described with reference to Fig. 6. Fig. 6 is a flowchart showing the flow of operations of the process management system according to the second embodiment. Note that in Fig. 6, the same processes as those in the process management system 1 according to the first embodiment shown in Fig. 4 are denoted by the same reference numerals.

[0042] As shown in Fig. 6, during operation of the process management system 1 according to the second embodiment, the first information acquisition unit 10 first acquires the first information (step S101), and then the process determination unit 340 determines whether or not a predetermined process requires authentication (specifically, authentication using the second information) (step S201). Whether or not a predetermined process requires authentication is determined using an importance level set according to the content of the predetermined process. The process determination unit 340 stores, for example, a threshold value for the importance level, and determines that authentication is required if the importance level is higher than the threshold value, and determines that authentication is not required if the importance level is lower than the threshold value.

[0043] If the processing determination unit 340 determines that authentication processing is necessary (step S201: YES), the second information acquisition unit 20 acquires the second information (step S102), and thereafter, processing similar to that of the first embodiment is executed. That is, if the user is successfully authenticated in the authentication processing, execution of the predetermined processing is permitted, and if the user is not successfully authenticated, execution of the predetermined processing is not permitted. On the other hand, if the processing determination unit 340 determines that authentication processing is not necessary (step S201: NO), authentication processing using the second information (i.e., processing from step S102 to step S104) is omitted. As a result, execution of the predetermined processing using the first information is permitted without performing authentication processing (step S105). In other words, regardless of whether the user is successfully authenticated in the authentication processing, the predetermined processing is executed (step S106).

[0044] (Technical Effects) Next, the technical effects obtained by the process management system 1 according to the second embodiment will be described.

[0045] As described with reference to FIGS. 5 and 6 , the process management system 1 according to the second embodiment can efficiently reduce the processing load by requiring authentication processing for processes with high importance and not requiring authentication processing for processes with low importance. Specifically, since authentication processing is not required for processes with low importance, the number of times authentication processing is executed is reduced compared to when authentication processing is required for all processes, thereby reducing the system load accordingly. Furthermore, it is possible to prevent users and facility staff from feeling inconvenienced by having to perform authentication processing every time. Furthermore, it is not necessary to install a device for acquiring the above-described second information (e.g., the second information acquisition unit 20) in locations where high-importance processes are unlikely or not executed. This allows for a reduction in the cost of the process management system 1 compared to when a device for acquiring second information is installed in every location where a process is executed.

[0046] (Specific operation example) Next, an example of operation when the process management system 1 according to the second embodiment described above is applied to a theme park will be specifically described with reference to Fig. 7. Fig. 5 is a diagram showing an example of operation when the process management system according to the second embodiment is applied to a theme park. In the example described below, it is assumed that the first information is stored in the user's nails and the second information is acquired as a face image.

[0047] As shown in FIG. 5, the process management system 1 according to the second embodiment is configured to be able to execute, as a predetermined process, at least one of a plurality of processes performed within a theme park. A user purchases nails having the first information stored therein before entering the theme park. Alternatively, the user may purchase the nails having the first information stored therein at a ticket booth or the like located near the entrance gate of the theme park. At this time, the user registers their personal information (e.g., name, address, telephone number, email address, credit card information, etc.). This information (i.e., personal information) may be stored on the nails as the first information, or may be stored in the process management system 1. Various designs are available for the nails serving as the storage medium for the first information, allowing the user to purchase nails with a design they like. By enhancing the fashionability of nails, the user's desire to purchase can be enhanced even if the cost of purchasing nails (i.e., the initial cost) is somewhat higher.

[0048] When a user visits a theme park, the processing management system 1 may first execute a predetermined process to enter the theme park. Assume that the theme park entry process is a relatively important process (in other words, a process requiring authentication). In this case, the user holds a nail over a reader installed near the entrance gate of the theme park to read the entry ticket information stored as the first information. Alternatively, the user may be identified by the information stored as the first information to confirm whether the user is permitted to enter the theme park. A camera installed near the entrance gate also acquires a facial image of the user, which is second information. The processing management system 1 then authenticates the user through facial recognition using the facial image. If the facial authentication is successful, the processing server 40 executes the user's entry process using the admission ticket information acquired as the first information. In the entry process, the admission ticket information is confirmed to be valid, and the user is permitted to enter the theme park. When permitting entry, the entrance gate may be automatically opened or closed, or a staff member at the entrance gate may be notified that the user has a valid admission ticket.

[0049] Next, the process management system 1 may execute a grouping process as a predetermined process. Note that the grouping process here is assumed to be a process of relatively low importance (in other words, a process that does not require authentication). The grouping process is a process for associating multiple users as a single group, and is executed, for example, for families or couples. The grouping process is typically executed simultaneously with the above-described admission process. In the grouping process, grouping is performed using group information stored as first information (e.g., information about accompanying persons entered when purchasing tickets). The multiple grouped users are linked to each other, and can execute a process to search for other group users, for example, if they get lost or stray. In this case, it is preferable that the nail is equipped with a global positioning system (GPS) for acquiring location information. Furthermore, if the nail is linked to a terminal (e.g., a mobile phone or smartphone) owned by the user, location information can also be acquired from the GPS of the terminal. Alternatively, in addition to or instead of being equipped with a GPS, if a plurality of predetermined terminals for reading the first information from the nails are installed in the theme park, the user's location (or travel route) may be estimated based on the results of reading the first information by the predetermined terminal. Note that a process for searching for other group users may also be executed as a predetermined process using the group information stored as the first information. Specifically, when a user who has strayed holds their nails over a predetermined terminal, the predetermined process may include a process for displaying the locations of other group users on a display, or a process for informing other group users of their location (for example, a process for sending an email indicating their location to other users).

[0050] Next, the processing management system 1 may execute an attraction use process (i.e., a process for determining whether or not the user has the right to use the attraction) as a predetermined process. It is assumed that the attraction use process here is a process of relatively low importance (in other words, a process that does not require authentication). In this case, the user holds their nail over a reader installed near the entrance gate of the attraction to read the attraction use ticket information stored as the first information. The processing server 40 then executes the attraction use process for the user using the attraction use ticket information acquired as the first information, without executing authentication processing using the second information. The attraction use process verifies whether the attraction use ticket information is valid and allows the user to use the attraction. When allowing the user to use the attraction, for example, a process may be performed such as automatically opening and closing the entrance gate of the attraction, or a process may be performed such as notifying the attraction staff that the user has a valid use ticket. While it is conceivable to manage use tickets using electronic devices such as mobile information terminals or paper media, there is a risk that the use tickets may be damaged when using an attraction that involves violent shaking or water, making it impossible to manage the use tickets. However, by managing the tickets using clothing such as nail polish that is resistant to water, dirt, and impacts and that is worn at all times, the risk of losing control of the tickets can be reduced even if you ride an attraction that shakes violently or gets wet.

[0051] Furthermore, the first information may store fast pass information for an attraction (i.e., information indicating that an attraction can be used with priority). If the apparel item stores the first information as rewritable information, it is possible to add fast pass information later without purchasing a fast pass before entering the theme park (i.e., it is possible to purchase an additional fast pass after entering). If the first information is rewritable, it is also possible to execute a process of accumulating points (for example, a process of managing a system in which points are accumulated according to the number of times an attraction is used or the number of times merchandise is purchased) as a predetermined process. Furthermore, if the first information is rewritable, it is also possible to prohibit the use of already used fast passes or tickets (or delete information about the fast passes or tickets).

[0052] In addition to using attractions, information for participating in various events held in the theme park may be stored as the first information. Examples of events include shows held in the theme park, photo sessions with characters, and smile contests in which participants submit photos to compete for the most beautiful smile. By having users participate in photo-taking events, the process management system 1 can increase the opportunities for acquiring facial images of the user (especially the opportunities for acquiring images in which the user's face is clearly captured). This also has the effect of improving authentication accuracy when a facial image is used as the second information (i.e., when face recognition processing is performed as the authentication processing). The right to participate in such an event may be granted as a benefit to users who use the process management system 1 according to this embodiment. That is, the right to participate in the event may be granted as a benefit to users who use nail polish as a ticket or the like, instead of a regular ticket (e.g., a paper ticket). This effectively increases the number of users who use nail polish as a ticket or the like (in other words, the number of users using the process management system 1). In the case of regular paper tickets, it is expected that users will put unused tickets in their bags or the like, but nail polish tickets are always kept visible from the outside. Therefore, for example, staff at a theme park can easily visually recognize customers who have purchased nail polish, making it easier to provide them with special benefits (for example, special events exclusive to customers who have purchased nail polish).

[0053] Next, the process management system 1 may execute a payment process (e.g., a payment process when purchasing food, drinks, souvenirs, etc.) within the theme park as a predetermined process. The importance of the payment process here is determined according to the payment amount. For example, if the payment amount is less than 10,000 yen, the process is relatively low in importance (in other words, a process that does not require authentication), whereas if the payment amount is more than 10,000 yen, the process is relatively high in importance (in other words, a process that requires authentication). In this case, the user holds their nail over a reader installed near the cash register to read the payment information (e.g., credit card information, electronic money information, etc.) stored as the first information. The process management system 1 then determines whether or not to execute authentication according to the payment amount. If it is determined that authentication is not required, the process server 40 executes the payment process. On the other hand, if it is determined that authentication is required, a camera installed near the cash register captures a facial image of the user, which is the second information, and authenticates the user through facial recognition using the facial image. If the face authentication is successful, the processing server 40 executes the payment process using the payment information acquired as the first information. Such a payment process can also be applied to unmanned stores.

[0054] Finally, the processing management system 1 may execute a process for exiting the theme park as a predetermined process. It is assumed that the process for exiting the theme park here is a process of relatively low importance (in other words, a process that does not require authentication). In this case, the user holds their nail over a reader installed near the entrance gate of the theme park to read the admission ticket information stored as the first information. Then, the processing server 40 executes the user's exit process using the admission ticket information acquired as the first information. In the exit process, the fact that the user has left the theme park is recorded. At this time, the processing server 40 may execute a process for deleting the first information related to the use of the theme park (e.g., admission ticket information, attraction use ticket information, etc.) from the user's apparel. Furthermore, the processing management system 1 may execute a process for deleting the user's personal information, etc., held by the processing management system 1. Furthermore, if a validity period (i.e., the period during which the theme park can be used) is set for the admission ticket and the user's exit time has passed the validity period, the processing server 40 may execute a process for collecting an additional fee.

[0055] Users can continue to use the nail polish even after they leave the theme park. In other words, the nail polish can be used not only as a ticket or the like within the theme park, but also as a fashion item outside the theme park. While nail polish may become unusable after a few days, if more durable clothing is used, it can be used as a fashion item for a long period of time.

[0056] As described above, the process management system 1 according to this embodiment can manage the execution of various processes within a theme park using the first information stored in the nails and the second information acquired as a facial image of the user. Such a system allows users to enjoy nails as a fashion accessory while enjoying a more convenient theme park experience. By managing multiple types of processes within the theme park, the process management system 1 can also grasp the user's location and behavior within the theme park. Specifically, it can determine the order in which the user visited attractions or the items they purchased from the time they entered until the time they left. Such information can be used to analyze user behavior patterns (e.g., analysis of travel routes, analysis of purchasing intentions, etc.).

[0057] Furthermore, the process management system 1 may be configured to be able to manage predetermined processes not only in one facility but also in multiple facilities. For example, when managing processes in a theme park, the system may be configured to be able to manage predetermined processes in other facilities located around the theme park (for example, check-in processes in a hotel adjacent to the theme park, or ticket gate processes at the nearest station to the theme park, etc.).

[0058] <Additional Notes> The following additional notes are provided regarding the above-described embodiment.

[0059] (Appendix 1) The processing management system described in Appendix 1 is characterized by comprising a first acquisition means for acquiring first information to be used for a predetermined process at the facility from clothing of a user using the facility, a second acquisition means for acquiring second information to be used for an authentication process of the user via a route different from that of the first information, an authentication means for executing the authentication process using the second information, and an authorization means for permitting the execution of the predetermined process using the first information if the user can be authenticated in the authentication process.

[0060] (Appendix 2) The process management system described in Supplementary Note 2 is the process management system described in Supplementary Note 1, characterized in that the second acquisition means acquires biometric information of the user as the second information.

[0061] (Appendix 3) The processing management system described in Appendix 3 is characterized in that the second acquisition means acquires a facial image of the user as the second information, and the authentication means performs facial authentication using the facial image as the authentication process.

[0062] (Appendix 4) The process management system described in Supplementary Note 4 is the process management system described in Supplementary Note 1, characterized in that the second acquisition means acquires information about an account linked to the user as the second information.

[0063] (Appendix 5) The process management system described in Appendix 5 is the process management system described in any one of Appendixes 1 to 4, characterized in that the specified processes are set with an importance level according to the process content, and the permission means (i) allows the specified processes whose importance level is equal to or greater than a predetermined threshold to be executed if the user can be authenticated in the authentication process, while (ii) allows the specified processes whose importance level is less than the predetermined threshold to be executed regardless of whether the user can be authenticated in the authentication process.

[0064] (Appendix 6) The processing management system described in Appendix 6 is the processing management system described in claim 5, characterized in that the specified processing is a payment processing at the facility, and the importance is set according to the payment amount of the payment processing.

[0065] (Appendix 7) The processing management system described in Appendix 7 is a processing management system described in any one of Appendixes 1 to 6, characterized in that the first information is stored in the user's clothing in a rewritable state.

[0066] (Appendix 8) The processing management device described in Appendix 8 is a processing management device that can determine whether or not a specified processing can be performed at a facility using first information obtained from clothing of a user using the facility, and is characterized by having an authentication means that performs authentication processing of the user using second information obtained via a route different from the first information, and an authorization means that allows the execution of the specified processing using the first information if the authentication means can authenticate the user.

[0067] (Appendix 9) The processing management method described in Appendix 9 is a processing management method characterized by comprising a first acquisition step of acquiring first information to be used for a predetermined processing at the facility from clothing of a user using the facility; a second acquisition step of acquiring second information to be used for an authentication processing of the user via a route different from that of the first information; an authentication step of executing the authentication processing using the second information; and an authorization step of authorizing the execution of the predetermined processing using the first information if the user can be authenticated in the authentication processing.

[0068] (Appendix 10) The computer program described in Appendix 10 is a computer program that causes a computer to execute the following steps: a first acquisition step of acquiring first information to be used for a predetermined process at the facility from clothing of a user using the facility; a second acquisition step of acquiring second information to be used for an authentication process of the user via a route different from that of the first information; an authentication step of executing the authentication process using the second information; and an authorization step of authorizing the execution of the predetermined process using the first information if the user can be authenticated in the authentication process.

[0069] (Appendix 11) The recording medium described in Supplementary Note 11 is a recording medium having the computer program described in Supplementary Note 10 recorded thereon.

[0070] The present invention can be modified as appropriate within the scope that does not contradict the gist or idea of ​​the invention that can be read from the claims and the entire specification, and processing management systems, processing management devices, processing management methods, and computer programs that involve such modifications are also included in the technical idea of ​​the present invention. [Explanation of symbols]

[0071] 1. Processing Management System 10 1st Information Acquisition Department 20 2nd Information Acquisition Department 30 Processing control device 40 Processing Server 100 fingers 200 nails 250 RFID tags 310 Authentication processing section 320 Permit Department 330 Information Processing Department 340 Processing decision unit

Claims

1. a first acquisition means for acquiring, from an accessory of a user who uses a service of the facility, first information to be used in a predetermined process for providing the service; a process determining means for determining whether or not authentication of the user is required to execute the predetermined process based on the importance level set for the predetermined process; a second acquisition means for acquiring a face image of the user when it is determined that the authentication process is necessary; an authorization means for authorizing execution of the predetermined process using the first information when the user is able to be authenticated by the authentication process using the face image at the time of using the service; Equipped with the first information includes information about a companion of the user; The predetermined process includes a process of associating the user with the accompanying person. A process management system characterized by:

2. the importance level is set based on the security strength required for the content of the predetermined process, The permission means (i) permits execution of the predetermined process whose importance is equal to or greater than a predetermined threshold if the user can be authenticated in the authentication process, while (ii) permits execution of the predetermined process whose importance is less than the predetermined threshold by omitting the authentication process. The process management system according to claim 1 .

3. When the predetermined process is a payment process at the facility, the importance is set according to the payment amount of the payment process. The process management system according to claim 2 .

4. 4. The process management system according to claim 1, wherein the first information is stored in the user's accessory in a rewritable state.

5. A process management device capable of determining whether or not a predetermined process for providing a service at a facility can be executed, using first information acquired from an accessory of a user who uses the service, the process management device comprising: a process determining means for determining whether or not authentication of the user is required to execute the predetermined process based on the importance level set for the predetermined process; an authorization means for authorizing the execution of the predetermined process using the first information when the user can be authenticated by the authentication process using a face image of the user acquired when the process determination means determines that the authentication process is necessary when using the service; Equipped with the first information includes information about a companion of the user; The predetermined process includes a process of associating the user with the accompanying person. A processing management device characterized by:

6. a first acquisition step of acquiring, from an accessory of a user who uses a service of the facility, first information to be used in a predetermined process for providing the service; a process determining step of determining whether or not authentication processing of the user is required to execute the predetermined process based on the importance level set for the predetermined process; a second acquisition step of acquiring a face image of the user when it is determined that the authentication process is necessary; an authorization step of authorizing execution of the predetermined process using the first information if the user is authenticated by the authentication process using the face image when using the service; Equipped with the first information includes information about a companion of the user; The predetermined process includes a process of associating the user with the accompanying person. A processing management method characterized by:

7. a first acquisition step of acquiring, from an accessory of a user who uses a service of the facility, first information to be used in a predetermined process for providing the service; a process determining step of determining whether or not authentication processing of the user is required to execute the predetermined process based on the importance level set for the predetermined process; a second acquisition step of acquiring a face image of the user when it is determined that the authentication process is necessary; an authorization step of authorizing execution of the predetermined process using the first information if the user is authenticated by the authentication process using the face image when using the service; on the computer, the first information includes information about a companion of the user; The predetermined process includes a process of associating the user with the accompanying person. A computer program characterized by:

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