Information processing method, program, and information processing system for supporting child consultation services

Abstract

To provide an information processing system, method and program for supporting material preparation (especially material preparation for a temporary custody form) in a child guidance center.SOLUTION: An information processing method of an information processing system including a server terminal which is connected over a network to a user terminal related to a user of a child guidance center includes: a step of receiving, by a receiving unit, from the user terminal, a registration of child data related to a child and a registration of risk assessment information for supporting a decision for protecting the child; a step of executing, by a risk evaluation unit, risk evaluation on the basis of the registered child data and risk assessment information; and a step of generating, by a material preparation unit, material data for an application for a temporary custody form for a child corresponding to the child data, based on the registered child data and risk assessment information and a result of the risk evaluation corresponding to the risk assessment information.SELECTED DRAWING: Figure 17

Description

[Technical Field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, However, there are still issues such as a lack of staff on-site, Issues raised include an increase in the number of abuse cases.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] The above-mentioned Patent Document 1 places emphasis on the determination of signs of abuse, but for example, referring to the determination results, Regarding the burden of the application procedure for a temporary protection letter when it is decided to temporarily protect a child after the There are still issues regarding the temporary protection letter. In cases where parental consent is not obtained, a request must be made to the court immediately before or after temporary custody. The court will review the need for temporary protection based on the documents submitted by the child consultation center. do.

[0006] However, there is a shortage of on-site personnel, and it is difficult to provide specialized application documents (especially supporting documents). However, child consultation center staff alone cannot obtain the perspective required by the judge. It can be difficult to understand the points, so it takes time to prepare the documents and it is difficult to protect quickly. On the other hand, even if a lawyer prepares it, there are hardly any full-time lawyers at child consultation centers. Similarly, it is difficult to quickly prepare documents when needed.

[0007] Therefore, the present invention is directed to the document preparation work (especially the document preparation for temporary protection letters) at child consultation centers. To provide an information processing method, program, and information processing system to support the creation of The purpose is to: [Means for solving the problem]

[0008] In one aspect of the present invention, a network is provided to a user terminal associated with a user of a child consultation center. An information processing method by an information processing system including a server terminal connected via a reception unit By this, the user terminal can register data about the child and protect the child. A step of accepting registration of risk assessment information for decision support, and a step of accepting registration of risk assessment information for decision support by the risk assessment department and performs risk assessment based on the registered child data and risk assessment information. and a step of performing the registered child data and the risk assessment by a material creation unit. Based on the risk assessment results corresponding to the risk assessment information, Generate data for application for temporary protection letter for child corresponding to child data The method includes the steps of: [Effects of the Invention]

[0009] According to the present invention, the document preparation work at a child consultation center (especially the preparation of documents for a temporary protection letter) To provide an information processing method, program, and information processing system to support the can. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. [Figure 3] FIG. 2 is a functional block diagram showing the user terminal 200 of FIG. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server 100. [Figure 5] FIG. 2 is a diagram showing an example of reception data stored in the server 100. [Figure 6] FIG. 10 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 10 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. [Figure 9] 10 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 10] 10 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] FIG. 10 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 12] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 13] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for registering an image of an application. [Figure 14] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for inputting risk assessment items for an application. [Figure 15] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 16] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting the risk assessment evaluation results of an application. [Figure 17] 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. [Figure 18] 1 is an example of reference material data according to the first embodiment of the present invention. [Figure 19] 1 is an example of reference material data according to the first embodiment of the present invention. [Figure 20] 1 is an example of reference material data according to the first embodiment of the present invention. [Figure 21] 1 is an example of reference material data according to the first embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0011] The contents of the embodiments of the present invention will be listed and explained below. The program and the information processing system have the following configuration. [Item 1] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing method by an information processing system including: The reception unit receives registration of child data relating to the child from the user terminal and A step of accepting registration of risk assessment information for supporting object protection decisions; A risk assessment unit determines whether or not a child is at risk based on the registered child data and the risk assessment information. performing a risk assessment; The child data and the risk assessment information registered by the material creation unit, and Based on the results of the risk assessment corresponding to the risk assessment information, generating data for an application for a temporary protection letter for the responding child; An information processing method, including: [Item 2] The step of generating the reference material data further includes: 2. The information processing method according to claim 1, wherein the information processing method generates the material data by referring to survey information relating to the survey to be conducted. method. [Item 3] 3. The information processing method according to item 1 or 2, wherein the material data is explanatory material data. [Item 4] The document data is explanatory document data and investigation record data, as described in item 1 or 2. Information processing methods. [Item 5] The results of the risk assessment are based on the past protection rate, recurrence rate, or probability of serious abuse. rate, The data above is based on the past protection rate, recurrence rate, or the probability of serious abuse. Contains information on at least one of the following: Item 3. The information processing method according to item 1 or 2. [Item 6] The data is based on only the risk assessment items with relatively high importance. The results of the risk assessment and the results of the risk assessment that integrates multiple risk assessment items are Including both, Item 3. The information processing method according to item 1 or 2. [Item 7] A server terminal that connects via a network to user terminals related to users of child consultation centers A program for executing an information processing method by an information processing system including: The information processing method includes: The reception unit receives registration of child data relating to the child from the user terminal and A step of accepting registration of risk assessment information for supporting object protection decisions; A risk assessment unit determines whether or not a child is at risk based on the registered child data and the risk assessment information. performing a risk assessment; The child data and the risk assessment information registered by the material creation unit, and Based on the results of the risk assessment corresponding to the risk assessment information, generating data for an application for a temporary protection letter for the responding child; Including, the program. [Item 8] A server terminal that connects via a network to user terminals related to users of child consultation centers An information processing system comprising: The user terminal is used to register data about children and make decisions about the protection of such children. a reception unit that receives registration of risk assessment information for support; A risk assessment is carried out based on the registered child data and the risk assessment information. a risk assessment department; The registered child data and the risk assessment information, and the risk assessment information based on the results of the risk assessment corresponding to the information, a document creation unit that generates document data for an application for a temporary protection letter; An information processing system comprising:

[0012] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. , all of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment can be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0013] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is a user terminal used by users such as staff at child consultation centers. a terminal 200, and a child consultation record system 300 that records / manages information related to child consultation, The system is configured by a server terminal 100 that mediates between the child consultation record system and the child consultation record system. The server terminal 100 may have all or part of the functions of 300. When the system is provided in the server terminal 100, the child consultation record system 300 is not required in the system 1. Alternatively, all or part of the functions of the child consultation record system 300 may be used. As a function of the user terminal 200 by an application executed on the user terminal 200, Good too.

[0014] The server terminal 100 and the user terminal 200 are connected via a network NW. Network NW is the Internet, Intranet, Wireless LAN (Local Area Network) It is composed of a network such as a local area network (LAN) or a wide area network (WAN).

[0015] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff at child consultation centers. Provide applications to support business efficiency for 0A and 200B, and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, we will conduct risk assessments regarding the possibility of child abuse and provide the results of the assessments. and preparing documents (especially documents for applying for temporary protection letters for children, For example, it is a device that supports the creation of explanatory materials and investigation records, It may be a general-purpose computer such as an application or personal computer, or In this embodiment, the present invention may be logically realized by cloud computing. For convenience of explanation, one server terminal is shown as an example, but the present invention is not limited to this and multiple servers may be used. It may also have servers with different roles, such as an authentication server and a database server. .

[0016] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a smartphone, a mobile phone, a PDA, etc. 200A and 200B will be collectively referred to as user terminal 200 in the following description.

[0017] This system is also connected to a child consultation record system 300 via a network NW. The user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. Register various information, including child data, related to children on M300. The server terminal 100 can transmit and receive information to and from the child consultation record system 300. This allows for data integration. The system's main function is to record child consultations and issue administrative documents. Issuance of child numbers and reception numbers related to the issue of medical examination tickets and temporary protection decision notices, etc., and administrative information It is a system that manages family information and contributions in cooperation with the government, and manages the progress of procedures. On the other hand, this system is also useful for communication with users, decision-making support, and document creation support. The system's main function is to provide support, and it allows for the input, viewing and sharing of records both inside and outside the child consultation center. This allows chat communication between users (child consultation center staff) and between children. A system that registers and shares photos of things, and simulates past temporary protection trends, etc. As described above, the server terminal 100 and the child consultation record system 300 are connected via a network. Connect via the network and enter, for example, a QR code (registered trademark), a child number, or a reception number. Since data is linked to each other using the key, the user can There is no need to input and register information into both the consultation record system 300 and the consultation record system 300. By registering information in the system, it is possible to synchronize with the other system. By providing all or part of the functions of the consultation record system 300 in a server terminal, If the process can be completed at the end of the transaction, data will be linked using a QR code (registered trademark) or similar. may be made unnecessary.

[0018] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200, a child consultation recording system 300 to operate the server terminal 100. The terminal 100 is configured as a standalone terminal, and the server terminal itself has a function for users to operate it. It may also be provided with:

[0019] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. 1. The device includes a communication unit 110, a storage unit 120, and a control unit .

[0020] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. It is a communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver). Disclosure Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0021] The storage unit 120 stores programs for executing various control processes and functions in the control unit 130. , input data, etc., and RAM (Random Access Memory), ROM (Read Only Memory) The storage unit 120 stores various data related to children. a child data storage unit 121 for storing various data related to reception; Furthermore, the storage unit 120 includes a user terminal 200, a child consultation record It is also possible to temporarily store data that has been communicated with the recording system 300. A database (not shown) storing the data is configured outside the storage unit 120 or the server terminal 100. It may be built.

[0022] The control unit 130 executes the program stored in the storage unit 120 to It controls the overall operation of the server terminal 100, and is implemented by a CPU (Central Processing Unit). The control unit 130 includes a graphics processing unit (GPU), a graphics processing unit (GPU), etc. a reception unit 1 that receives input from the user terminal 200 or the child consultation record system 300; 31, a data management unit 132 that refers to various data and performs predetermined processing, and a The Risk Assessment Department 133 analyzes the input information and performs the assessment, and the data (especially the registered the collected child data and risk assessment information, as well as the risk assessment information corresponding to the risk assessment information. Based on the results of the assessment, documents for temporary protection letters for children corresponding to the child's data It has a material creation unit 134 that generates data (especially explanatory materials, investigation records, etc.). The reception unit 131, the data management unit 132, the risk assessment unit 133, and the document creation unit 134 are 120 is a computer (electronic calculator) that is started by a program stored in the This is executed by the server terminal 100.

[0023] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a browser or application When the user inputs a predetermined information, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0024] The data management unit 132 manages various data such as child data, reception data, evaluation data, and document data. It manages seed data and performs predetermined processes such as registering and reading from the corresponding data storage unit.

[0025] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0026] The material creation unit 134 receives a request from the user terminal 200 (or the child consultation record system 300). The recorded information and the risk assessment information generated by the risk assessment unit 133 (results of risk assessment) ) based on the data generated (especially the registered child data and risk assessment Based on the information and the results of the risk assessment corresponding to the risk assessment information, Document data for temporary protection letters for children corresponding to the data (especially supporting documents and investigation records) The process involves generating a new value.

[0027] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. 1. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0028] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface through which communication is carried out using communication protocols such as TCP / IP.

[0029] The display operation unit 220 receives instructions from the user and displays the following in response to input data from the control unit 250: A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display, keyboard, The user terminal 200 is a smartphone or a tablet terminal. If the display operation unit 220 is configured as a touch panel, the display operation unit 220 is configured as a memory unit 23. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the keystrokes are moved by the mouse. You can move the cursor, or if you are using a touch panel, you can tap, swipe, pinch, etc. Cut.

[0030] The storage unit 230 stores programs for executing various control processes and functions in the control unit 250. The memory section stores input data and other information, and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0031] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0032] The control unit 250 executes the program stored in the storage unit 230 to It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0033] The server terminal 100 may be configured to have a display operation unit function. The user terminal 200 may not be provided.

[0034] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 100. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0035] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0036] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, we will use the example of one child (identified by the child ID "10001") as an example. However, information on multiple children can be stored. The various data to be collected include, for example, information about children (children's names, addresses, email addresses, etc.) (email address and other contact details, gender, age, school name, grade, teacher name, school attendance status, tag information, etc.) , guardian information (guardian's name, ID, address, contact information, gender, etc.), related party information (related party's name, Family group information (family group name, ID, address, contact information, gender, etc.), A description of the group name, the group members (including guardians from past marriages and common-law marriages) (including), related institution information (related institution name, ID, type (medical institution, police, educational institution, etc.), address, Contact details) etc.

[0037] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0038] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It is possible to store information for multiple desks. A desk can store, for example, child records for registered children. It may be registered in association with child data (for example, child ID), but depending on the management purpose ,Parent information (e.g., parent ID), ,Related institution information (e.g., related institution ID), ,User I Any ID such as D (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered in association with the Before registration, reception processing may be performed first, in which case the user ID (user ID) After registering the child data, the reception data is managed by associating it with the child's ID. The reception data may be registered in association with the child's data (child ID). , which is data accepted by the accepting unit 131, after being associated with child information, etc. It may be managed as part of the associated information (for example, part of the child information).

[0039] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information on whether or not to do either of these, and limit assessment Information on whether or not the child is relevant, image information on the child, information on the child's injuries, psychological diagnosis of the child Information, information about the child's home situation, decision-making results and / or safety check results , items related to the implementation of the response (whether temporary protection was implemented, whether temporary protection was lifted, child protection) Whether the child has been placed in an institution, whether the child has been released from a child welfare institution, whether the child has been placed in a foster parent, Whether the placement was implemented, whether the foster parent placement was lifted, whether cooperation with related organizations was implemented, and whether social resources and services were provided. Have local governments or communities established or utilized a monitoring system? Survey information (survey date and time, survey title, minutes ( Survey results (facts), information on assessment, information on future responses, and information obtained through the survey Additional information (risk assessment information (information obtained through the survey), information on children obtained during the survey) Images, wound information of the child obtained during the investigation, psychological diagnosis information of the child obtained during the investigation, and Information about the child's home situation obtained during the survey, the date and time of the next interview for the survey, and completion of the survey The status at the time of completion of the survey, the safety scale (perceptual number of children's safety) Input result information in values), response content, person who approved the investigation record, etc.), evaluation data (past protection rate Information on the probability of serious abuse, recurrence rate, response time, and investigations that need to be conducted. Information on similar cases in the past (information on the type of abuse that applies among multiple types of abuse), Leader chart (a chart showing the balance of the probability of serious abuse, recurrence rate, response time, etc.) (e.g., recommendations for future actions and reference information), Stores information such as supporting documents for applications for temporary protection letters, investigation record data, etc. At the time of reception, data relating to at least a part of the various data exemplified above can be provided. The data is accepted.

[0040] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that should be considered for emergency dispatch, for example. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. (In particular, check information on items to be checked during the survey) .

[0041] Limit assessment is a process of making a pledge with parents and predicting forced intervention if the pledge is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse home visits, or The item includes items to check whether there are any injuries or other issues that could make it impossible to confirm the safety of children. Information on whether or not a limit assessment applies is provided in the Limit Assessment section above. This information may indicate whether one or more items related to the limit assessment apply. The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0042] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0043] The check sheet includes a checklist as shown in FIGS. 6 and 7, for example. The checklist is a list of serious items (S rank) that must be checked before deciding whether temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding whether temporary protection (notification / referral) is necessary, assistance policy The items are divided into three major categories: B-rank items that need to be investigated before the meeting, and S-rank items. The items include items related to severe physical abuse, items related to severe neglect, and items related to sexual abuse. The items are divided into two categories: items related to suspicion, and items related to serious and other abuse. It is ultimately divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicions before the investigation, suspicions after the investigation, and confirmation of the case through the investigation. The checklist is then checked by staff at the child consultation center. A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary child protection. In addition, the check sheet may include, for example, information corresponding to the reception data. A column is provided.

[0044] <Processing flow> Referring to FIG. 8, the process of the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0045] To use this system 1, a user (e.g., a staff member at a child consultation center) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, you will need to register as a new user. If you have already acquired a user account, you will need to perform the required authentication, such as entering your ID and password. After receiving the authentication and logging in, the service becomes available. A predetermined user interface screen is provided via an application or the like, and is shown in FIG. The process proceeds to step S101. Here, FIG. 11 shows the application displayed on the user terminal 200. An example of the home screen of the application is shown below. On this screen, the user can select the registration menu. In Figure 11, a list of registered child data is shown. The list information and corresponding status information, update date information, evaluation information, payment information, etc. are shown. do.

[0046] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system If the basic information is registered in the user terminal 300, the user terminal 200 reads and registers the basic information. Recording operations (e.g., reading a QR code (registered trademark) using the built-in camera, The operation of inputting numbers such as child number on the screen and requesting to read child data is performed on server terminal 1. 00 or the user terminal 200 to the child consultation record system 300) By doing so, the basic information registered in the child consultation record system 300 is transmitted to the server terminal 100. It can also be imported into applications provided by

[0047] As shown in FIG. 9, the reception unit 131 receives the following basic information in no particular order: Name, address, contact information such as email address, gender, age, school name, grade, teacher's name, Registration of child information such as school status, tag information, etc. is accepted (step S201 ), and register guardian information about guardians, such as guardian's name, ID, address, contact information, gender, etc. Reception (step S202), followed by uncle, aunt, friend of the child's brother, and mother's dating partner. Information about the person involved, such as the name, ID, address, contact details, and gender of the person involved The registration of information is accepted (step S203), and the family group name, ID, description of the group name, Group members (including children, siblings, guardians from previous marriages, common-law marriages, etc.) The registration of family group information related to the family group, such as the family name, is accepted (step S20 4) Also, the name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. of the relevant institution The registration of related organization information regarding the related organizations can be accepted (step S205). The basic information is just an example, and not all information needs to be registered. Each ID may be automatically generated by the server terminal 100 when the basic information is registered. It may also be registered as a unique ID for this application.

[0048] Next, in step S102, the reception unit 131 receives the reception First, the user clicks on the application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.) and the start of the response) The control unit 130 of the server terminal 100 inputs reception data such as the date and time. The reception data storage unit 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. The data is stored in association with the reception ID as data 2000. If the reception data is registered in the system 300, a predetermined Read and register operations (e.g., reading a QR code (registered trademark) using the built-in camera, On the displayed screen, you can input numbers such as the child number and request to read the child's data. Operation of sending from the server terminal 100 or the user terminal 200 to the child consultation record system 300 By performing the above steps, the reception data registered in the child consultation record system 300 is transmitted to the server. It can also be imported into an application provided by the terminal 100.

[0049] As shown in FIG. 10, the reception unit 131 receives the received data in a random order. From the user terminal 200, the response date and time, investigation title, minutes (investigation results (facts)), assessment, Registration of investigation information such as future responses is accepted (step S301), and image information of the child and and / or information about the child's injuries, the child's psychological diagnosis and the child's home situation The registration of information related to the child image is accepted (step S302), and then the risk assessment is performed. We accept registration of information (information obtained before the survey or information obtained through the survey) (step S303), and also through chat applications, input by multiple users. The server terminal 100 can receive the input information (step S304). The data management unit 132 of the control unit 130 stores the received basic information in the received data in the storage unit 120. The reception data 2000 is stored in the storage unit 122 in association with the reception ID.

[0050] Here, the above survey information is registered by the child consultation center based on information obtained from staff working outside the center. It is assumed that the operations to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go out to check the safety of children. It is expected that the above chat communication will be limited to staff who are working outside the facility. However, it is assumed that this is an operation to report the investigation results and confirm the response method sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members both inside and outside the facility. It's okay to have it.

[0051] Here, an example of an image registration screen is shown in FIG. 13. On the image registration screen, the user can (For example, images taken by a built-in camera in the user terminal 200, or images taken by a digital camera or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select the image type, such as wound, psychological diagnosis, home situation, etc. If selected, select the area of ​​the child's body that is related to the wound and also the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, and bloodshot eyes. List the details of the fracture (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. It can be a photograph of a drawing made by a child, or an image of a document showing developmental characteristics received from a medical institution. The images of the situation include the state of the room (especially the state of the trash) and the cause of the injury. Photos of the house where the victim fell (for example, if there is evidence that the victim fell down the stairs, photos of the stairs in the house, etc.) ) and other images related to children. Images may also be used, for example, to show that the injury occurred outside the home (e.g., in a park or at school). If the case also includes cases where the facility is involved, it may be possible to select and save the images separately as images related to the facility. stomach.

[0052] Figure 15 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or a group of people. A list of group names will be displayed, and users can select individual or group names to create a group. Chat communication is possible.

[0053] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception data entry screen, select the risk assessment information recording menu and enter the risk assessment information. You can select the information registration form. In the risk assessment information registration form Examples of information to be received (various data related to the reception mentioned above) include: 1) reception Date and time (enter the date the risk assessment was conducted, etc.), 2) Entry by (select the entry by), 3) Information at the time of notification receipt (enter or select information at the time of notification receipt), 4) Emergency dispatch (consider emergency dispatch) 5) Research protection consideration (select the appropriate items in the risk assessment items for the purpose of research protection consideration) 6) Select the appropriate items for risk assessment to be considered, (Check if it falls under the limit assessment), 7) Attach an image ("Wound", Images of "psychological diagnosis," "home situation," and "other" are registered. In the case of wounds, images of body parts and burns are registered. (Input the situation), 8) Decision making, safety confirmation (Select the decision result. Input information Based on this, simulation results such as recurrence rate, probability of serious abuse, and response time and past similar cases), 9) Action items (select the action taken, and the date and time of the action) 10) Approval (set the approver for the survey record), etc. Also, the registration form As a function of the function, the ability to copy at least part of the content registered in the past (the list you want to copy) Even if you have a child ID associated with your school assessment information (e.g., select and generate a copy) Also, as shown in the example screen in Figure 14, the user can select the "Risk Assessment Transition" menu. By selecting the menu, you can select at least some of the items included in the risk assessment information (e.g., Risk assessment of the item regarding the consideration of whether to implement at least one of emergency response and investigation and protection Update each item of risk assessment information for each child based on at least date and time information. The information is displayed so that it can be checked in chronological order (i.e., the transition can be checked). For example, risk assessment information can be registered in association with date and time information and child ID. When entering risk assessment information, please refer to the check sheets shown in Figures 6 and 7. The user then inputs the results as assessment items via an application on the user terminal 200. It may accept input operations, and items that are at least partially the same as or similar to the checklist may be included. displays a user interface screen that can be used as an input form on the application. Alternatively, the user may show the image captured by the camera 240 of the user terminal 200 and receive an input operation. The checklist image may be analyzed and the check contents may be automatically input. In addition, on the screen where the changes in risk assessment information are displayed, at least one of the assessment items An operation that changes some content (for example, checking or unchecking) It may be possible.

[0054] Next, returning to step S103 in FIG. 8, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of a delay (i.e., generate assessment data). The evaluation data may be stored as reception data in association with the reception ID. The value unit 133 receives, for example, basic information of the child in the past (age, sex, address ( Municipality), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the attachment (reception route, primary abuser, risk assessment Applicability of each item in the assessment, information on whether or not the limit assessment applies, Image information on the child's injuries, psychological diagnosis information on the child, and information on the child's home situation Information, decision-making result information and / or safety confirmation result information, items related to corresponding implementation (1) Whether temporary protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare facility, etc. Whether the placement in a child welfare institution has been lifted, whether the placement in a foster home has been implemented, whether the placement in a foster home has been lifted, Whether they have collaborated with related organizations, whether they have utilized social resources and services, (Whether a monitoring system was established or used in local governments or local communities) Inspection information (inspection date and time, investigation title, minutes (inspection results (facts)), information on assessment, Information on future responses, additional information obtained through the investigation (risk assessment information (through the investigation) Information obtained), images of the child obtained during the survey, information on the child's wounds obtained during the survey, Psychological diagnostic information about the child obtained during the survey and information about the child's home situation obtained during the survey Information, next interview date and time for the survey, status upon completion of the survey, safety upon completion of the survey Part of the scale (information on child safety, input results in sensory numbers, response details, etc.) Or if you enter all the information, the output information will be the past protection rate (tendency to be temporarily protected). past similar cases (abuse is classified into 36 types, and the case in question is the closest pattern) If there are past cases that belong to the same pattern, the past case records are displayed. (Displaying the following), and some of the information such as the probability of serious abuse, recurrence rate, and response time The risk assessment learning model that outputs all the information may be used to generate the assessment data (output information). The learning model passes through at least a portion of the input information and result information corresponding to the output information. It may be training data extracted from previous data and used in advance as training data. The information may be stored in the memory unit 120 or an external server. In the case of teacher data, the more types of input information mentioned above are included, the better. It is possible to output precise output information (such as the probability of serious abuse). The risk assessment unit 133 may, for example, assess the content of part or all of the input information (particularly risk assessment information). Similar past cases are extracted according to the combination of the above, and statistics are calculated from the results of the extracted past cases. Alternatively, some or all of the above-mentioned output information may be generated by calculating the values. The methods for generating the information and evaluation data are merely examples and are not limited to these. The risk assessment unit 133 also uses, as the accepted data to be referred to for assessment, for example, investigation information. The evaluation data may be generated by further referring to at least one of the information and the photograph information.

[0055] Next, in the process of step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0056] Figure 16 shows the results of risk assessment of business support applications displayed on the user terminal. 10 is a diagram showing an example of a screen for outputting the results. By selecting the "Simulation" tab on the personal page screen of the application, As shown in 16, information on past protection rates, recurrence probability, response time, severity (severe A radar chart showing the characteristics of cases based on three indicators regarding the probability of being abused, and a A screen will be displayed that visualizes similar cases. Here, information on past protection rates can be viewed. Regarding information, if the value is high, it indicates that similar cases have tended to be temporarily protected in the past. It supports users in determining the level of urgency from the perspective of whether or not to provide temporary protection. In addition, the radar chart can be used to display severity (multiple waiting classifications, for example, 36 patterns ) among the cases, the probability of falling into a category defined as a serious case (for example, 24 patterns) and recurrence rate (probability of recurrence in the relevant similar case group) and response time (end of the relevant case group) The radar chart shows the balance of factors such as the number of days it took to reach a conclusion, and if the area of ​​the radar chart is large, These tend to be severe, have a high recurrence rate, and take a long time to resolve. Past similar cases are classified into multiple types (for example, 36 types). The system classifies the cases and displays the characteristics of the pattern to which the case most closely corresponds. If there are previous cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the report indicated signs of ongoing abuse, and in 7% the reportee witnessed violence. It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By checking past case records, users can understand how the case has changed. You can get hints on how to make it work.

[0057] Users can refer to the risk assessment results and other registered survey information, child Based on image-related information and information entered through chat communication, They can make decisions on whether or not temporary protection is necessary.

[0058] With reference to FIG. 17, the information processing system 1 of this embodiment executes the material data creation process. The flow of the theory will be explained.

[0059] First, in step S401, the material creation unit 130 of the control unit 130 of the server terminal 100 134 receives a request for creating materials from the child data storage unit 121 and the reception data storage unit 122. Child data and reception data (especially risk assessment data) corresponding to the child ID associated with information, and the results of risk assessment (risk data).

[0060] Next, in step S402, the material creation unit 134 executes A user interface screen that can be used as an input form on the application More specifically, the survey information that is requested to be input is As illustrated in Figure 18-19, 1(1) Case Summary, 1(2) Child's Family, 1(3) Information on the outline of the case, such as the circumstances leading up to the temporary protection in this case, may also be provided. Furthermore, depending on the reception data or the user's input operation, If it is determined that the case occurred after temporary protection was implemented (i.e., after temporary protection) If the decision is made), as illustrated in Figure 19-20, 2(1) Progress after temporary protection in this case, 2(2) The intentions of the parent, 2(3) The situation and intentions of the child, etc., and the experience of investigation and support after temporary custody Request input of information regarding oversight and intentions by presenting an input form as survey information. The material creation unit 134 may also include the survey information (if necessary, Furthermore, at least one of the child data and reception data is added) The format may be read to generate the survey record data.

[0061] Next, in the process of step S403, the material creation unit 134 processes each of the acquired data (especially , child data, risk assessment information, and evaluation data corresponding to the risk assessment information) , and generate data (so-called supporting data) for applications for temporary protection letters for children. More specifically, the format for explanatory materials is read and created as shown in Figure 19-21. 3(1) Consideration of risk assessment (e.g., especially from the check items) A list of some or all of the items that have been determined to be applicable by the (e.g., recurrence rate within the period, probability of serious abuse, etc.), 3(2) Necessity of protection, etc. Supporting data showing the need for any subsequent temporary protection may be generated. In generating data, necessary data is extracted from each data and assigned to the format. It may be generated or an input form may be presented to the user to manually enter some explanatory information. The explanatory data may be arranged in a three-part sequence as shown in Figures 19-21. It may also be possible to provide only information about the need for temporary protection (in which case, if necessary, (If necessary, attach the above survey record data.) Further information may be referenced to include information from the investigation record data in the explanatory material data. In addition, the evaluation data is divided into risk assessments with relatively high importance, as shown in Figure 20. Evaluation data based on only one risk item (e.g., a serious item) and multiple risk assessment items The evaluation data may include both evaluation data that combines the above.

[0062] Next, in step S404, the material creation unit 134 The data collected (particularly, at least one of the explanatory data and the investigation record data) The document data is transmitted to the user terminal 200, and the user of the application of the user terminal 200 The document data is displayed in a specified format on the user interface screen. The material data transmitted to 200 is downloaded to the user terminal 200 in a predetermined data format. It may be possible to transmit the data in a format that can be printed by a printing device (not shown). stomach.

[0063] As described above, according to this embodiment, users can receive information about the situation of children from inside and outside the child consultation center. Information can be referenced in a timely manner, and risk assessment evaluation results, etc. can be referenced. This allows for a prompt and appropriate decision on whether or not a child needs temporary protection. Based on the data and reception data, we will collect data (especially explanatory data and investigation record data) By making it possible to generate documents, it will be possible to quickly and appropriately prepare documents for applications for temporary custody of children. It is possible.

[0064] In the above embodiment, the structure for generating the document data for applying for a temporary protection letter is However, it is not limited to this, and especially evaluation data (past storage) corresponding to risk assessment information (evaluation data such as protection rate, probability of serious abuse, recurrence rate, and response time) are available Generate document data for child consultation (e.g., document data showing various diagnostic information) The configuration may be changed as follows.

[0065] Although the embodiments of the present disclosure have been described above, they may be embodied in various other forms. It is possible to implement various omissions, substitutions and modifications. These embodiments and variations, as well as omissions, substitutions and changes, are intended to be included in the claims. The technical scope of the above and its equivalents. [Explanation of symbols]

[0066] 1. Information Processing Systems 100 server terminals 110 Communications Department 120 Storage section 130 control section 200 User terminals 300 Child Consultation Record System NW Network

Claims

1. An information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center, A step in which the reception unit receives, from the user terminal, registration of child data relating to the child, registration of risk assessment information for supporting protective decisions for the child, and registration of at least one of information regarding whether or not the child is subject to limit assessment, information regarding items related to corresponding implementation, and investigation information including additional risk assessment information obtained through investigation; A step in which a risk assessment unit performs a risk assessment regarding the possibility of child abuse based on the registered child data and the risk assessment information, as well as information regarding whether the limit assessment applies, information regarding the implementation items, and / or the investigation information; A step in which a document creation unit generates document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and risk assessment information, information on whether the limit assessment applies, information on items related to the implementation, and at least one of the investigation information, and the result of the risk assessment; Including, The risk assessment is performed by generating assessment data using a risk assessment learning model that outputs some or all of information about past child protection rates, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days to respond; The reference data is generated based on at least one of information on the past protection rate for children in the evaluation data, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days for response, An information processing method in which the information on the implementation items includes at least one of the following items: implementation or termination of temporary protection, implementation or termination of measures in child welfare institutions, implementation or termination of measures in foster parents, implementation or termination of cooperation with related organizations, implementation of use of social resources or services, and implementation of establishment or use of a monitoring system in a local government or local community.

2. 2. The information processing method according to claim 1, wherein the items related to the limit assessment are set as common items or are selected and set by the user from among a plurality of items corresponding to the child or the child's guardian.

3. The information processing method according to claim 1 , wherein the investigation information includes at least a status at the time of investigation completion.

4. A program for executing an information processing method by an information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center, The information processing method includes: A step in which the reception unit receives, from the user terminal, registration of child data relating to the child, registration of risk assessment information for supporting protective decisions for the child, and registration of at least one of information regarding whether or not the child is subject to limit assessment, information regarding items related to corresponding implementation, and investigation information including additional risk assessment information obtained through investigation; A step in which a risk assessment unit performs a risk assessment regarding the possibility of child abuse based on the registered child data and the risk assessment information, as well as information regarding whether the limit assessment applies, information regarding the implementation items, and / or the investigation information; A step in which a document creation unit generates document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and risk assessment information, information on whether the limit assessment applies, information on items related to the implementation, and at least one of the investigation information, and the result of the risk assessment; Including, The risk assessment is performed by generating assessment data using a risk assessment learning model that outputs some or all of information about past child protection rates, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days to respond; The reference data is generated based on at least one of information on the past protection rate for children in the evaluation data, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days for response, The information on the implementation items includes at least one of the following items: implementing or terminating temporary protection, implementing or terminating placement in a child welfare institution, implementing or terminating placement in a foster parent, implementing or terminating cooperation with related organizations, utilizing social resources or services, and establishing or utilizing a monitoring system in the local government or community.

5. An information processing system including a server terminal connected via a network to a user terminal related to a user of a child consultation center, a reception unit that receives, from the user terminal, the registration of child data relating to a child, the registration of risk assessment information for supporting decisions on the protection of the child, and the registration of at least one of information on whether or not the child is subject to a limit assessment, information on items related to corresponding implementation, and survey information including additional risk assessment information obtained through a survey; a risk assessment unit that performs a risk assessment regarding the possibility of child abuse based on the registered child data and risk assessment information, as well as information regarding whether or not the limit assessment applies, information regarding the implementation items, and / or the investigation information; a document creation unit that generates document data for applying for a temporary protection letter for a child corresponding to the child data based on the registered child data and risk assessment information, information on whether the limit assessment applies, information on items related to the implementation, and / or the investigation information, and the results of the risk assessment; Equipped with the risk assessment unit performs the risk assessment by generating assessment data using a risk assessment learning model that outputs some or all of information about past child protection rates, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days to respond; The reference data is generated based on at least one of information on the past protection rate for children in the evaluation data, past similar cases, the probability of serious abuse, the recurrence rate, and the number of days for response, The information processing system includes information on the items related to the implementation, including at least one of the following items: implementation or termination of temporary protection, implementation or termination of measures in child welfare institutions, implementation or termination of measures in foster parents, implementation or termination of cooperation with related organizations, implementation of use of social resources or services, and implementation of establishment or use of a monitoring system in local governments or local communities.

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