Information processing method, program, and information processing system for supporting child consultation services

Abstract

To provide an information processing system, method, and program that allow users belonging to each institution to share, have a conversation, and collaborate flexibly in an extent necessary for their work about information on children handled in a child consultation center and information on children handled in each institution of a local government that is separately managed via a different server, in particular.SOLUTION: In a method in a business support system 1, a control unit of a first server terminal transmits a sharing request for sharing information on children stored in a first server to a second server terminal connected to a second user terminal related to a user of a local government via a network. The information related to the children is transmitted to the second server terminal in response to receiving approval relative to the sharing request from the second server terminal.SELECTED DRAWING: Figure 18

Description

[Technical Field]

[0001] The present invention relates to an information processing method, a program, and an information processing system for supporting child consultation services. do. [Background technology]

[0002] Traditionally, in order to assess the risk of child abuse and protect children from abuse, However, there are still issues such as a lack of staff on-site, Issues raised include an increase in the number of abuse cases.

[0003] In this context, for example, Patent Document 1 discloses an automated technology for determining the risk of abuse. In this case, technology is being developed that can capture images of children's bodies and automatically identify signs of abuse based on the captured images. It has been disclosed. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6801902 Summary of the Invention [Problem to be solved by the invention]

[0005] As disclosed in Patent Document 1, automated technology such as image-based abuse sign detection can be used to Although it is expected to reduce the burden on the person in charge, However, there are still issues regarding how to share information between the child consultation centers and local government agencies. In order to protect the confidentiality of information, the information about children managed by the organization is managed on a separate server. For example, staff at child consultation centers have the right to freely access information about children managed by various local government agencies. There are also issues such as the inability to access information in a timely manner. The information on child abuse between child consultation centers and local government agencies is not limited to the information on child abuse, but is also particularly relevant to municipalities and Information related to public institutions such as the government (especially information related to domestic violence, sexual violence, bullying, Harassment, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, elder abuse It is information related to social issues such as food, clothing, shelter, and physical safety, discrimination and abusive language. The same applies to information in areas related to safety and security.

[0006] Therefore, the present invention is particularly directed to separately managed information on children handled by child consultation centers. Regarding information about children handled by each local government institution, etc., between users belonging to each institution The aim is to realize a method that allows for flexible collaboration within the scope necessary for business operations. The target. [Means for solving the problem]

[0007] In one aspect of the present invention, a first user terminal associated with a user of a child consultation center is connected to a network. An information center that supports child consultation services and is provided by a first server terminal connected via a network. a control unit of the first server terminal that controls a second user associated with a user of a local government; A second server terminal connected to the user terminal via a network transmits the information stored in the first server to the second server terminal. sending a sharing request to share information about the child; In response to receiving approval for the sharing request from the second server terminal, It is transmitted to the second server terminal. [Effects of the Invention]

[0008] According to the present invention, in particular, information on children handled by child consultation centers, which are managed separately, and Regarding information about children handled by local government agencies, etc., between users belonging to each agency, We can flexibly collaborate within the scope necessary for business operations. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a block diagram showing an information processing system according to a first embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. [Figure 3] FIG. 2 is a functional block diagram showing the user terminal 200 of FIG. [Figure 4] FIG. 2 is a diagram showing an example of child data stored in the server terminal 100. [Figure 5] FIG. 2 is a diagram showing an example of reception data stored in the server terminal 100. [Figure 6] FIG. 10 is a diagram showing an example of a check sheet (front side) used when registering reception data. [Figure 7] FIG. 10 is a diagram showing an example of a check sheet (back side) used when registering reception data. [Figure 8] FIG. 2 is a diagram showing an example of user data stored in the server terminal 100. [Figure 9] 1 is an example of a flowchart relating to an information processing method according to a first embodiment of the present invention. [Figure 10] 10 is another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 11] 10 is yet another example of a flowchart relating to the information processing method according to the first embodiment of the present invention. [Figure 12] FIG. 10 is a diagram showing an example of a home screen of an application displayed on a user terminal. [Figure 13] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for requesting a risk assessment evaluation of an application. [Figure 14] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for registering an image of an application. [Figure 15] A figure showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application. [Figure 16] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application. [Figure 17] FIG. 10 is a diagram showing an example of a screen displayed on a user terminal for outputting the risk assessment evaluation results of an application. [Figure 18] FIG. 10 is a block diagram showing an information processing system according to a second embodiment of the present invention. [Figure 19] FIG. 10 is an example of a specific block configuration diagram showing an information processing system according to a second embodiment of the present invention. [Figure 20] FIG. 10 is another example of a specific block configuration diagram showing an information processing system according to the second embodiment of the present invention. [Figure 21] FIG. 20 is a functional block diagram showing the third server terminal 600 of FIG. 19. [Figure 22] 20 is an example of a flowchart relating to an information processing method in the configuration of FIG. 19 according to the second embodiment of the present invention. [Figure 23] 21 is an example of a flowchart relating to an information processing method in the configuration of FIG. 20 according to the second embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. The embodiments are not intended to unduly limit the scope of the present disclosure as defined in the claims. , all of the components shown in the embodiments are not necessarily essential components of the present disclosure. The features shown in each embodiment can be applied to other embodiments as long as they are not mutually inconsistent. It is Noh.

[0011] (Embodiment 1) <Configuration> FIG. 1 is a block diagram showing a business support system (information processing system) according to a first embodiment of the present invention. This system 1 is used by users such as staff at child consultation centers. a user terminal 200 for recording and managing information relating to child consultation; and a child consultation record system for recording and managing information relating to child consultation. 300 and a server terminal 100 that mediates between them. All or part of the functions of the recording system 300 may be provided in the server terminal 100. When the server terminal 100 is provided with the functions of the child consultation record system, Alternatively, all or part of the child consultation record system 300 may be omitted. The functions of the user terminal 200 are implemented by an application or the like executed on the user terminal 200. The function may be:

[0012] The server terminal 100 and the user terminal 200 are connected via a network NW. Network NW is the Internet, Intranet, Wireless LAN (Local Area Network) It is composed of a network such as a local area network (LAN) or a wide area network (WAN).

[0013] The server terminal 100 is connected to a plurality of user terminals 20 associated with users such as staff at child consultation centers. Provide applications to support business efficiency for 0A and 200B, and The information registered from each of the user terminals 200A and 200B is managed, and the information is processed based on the registered information. For example, a risk assessment is conducted regarding the possibility of child abuse, and the results of the assessment are For example, a workstation or personal computer is a device that provides It can be a general-purpose computer, or logically managed by cloud computing. In this embodiment, for convenience of explanation, one server terminal is used as an example. However, it is not limited to this and may be multiple servers, such as an authentication server or a database server. It may also have servers with different roles, such as a server that handles multiple tasks.

[0014] As described above, the user terminals 200A and 200B are users such as staff of a child consultation center. , owned by a user who uses an application provided by the server terminal 100, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones For the sake of convenience, the user terminal may be a smartphone, a mobile phone, a PDA, etc. 200A and 200B will be collectively referred to as user terminal 200 in the following description.

[0015] This system is also connected to a child consultation record system 300 via a network NW. The user who uses the user terminal 200 can access the server terminal 100 or the child consultation record system. You can register various information related to your child, including child information, on M300. The server terminal 100 can transmit and receive information to and from the child consultation record system 300. Here, the child consultation record system 300 is The system's main function is to record child consultations and issue administrative documents. Issuance of related child numbers and reception numbers, issuance of medical examination tickets and temporary protection decision notices, etc., and administrative information This system manages linked family information and contributions, as well as the progress of procedures. On the other hand, the main function of this system is to support communication with users and decision-making. This system allows for the input, viewing and sharing of records both inside and outside the child consultation center. Chat communication between counseling center staff, registration and sharing of children's photos, and past This is a system that performs simulations of temporary protection trends, etc. The terminal 100 and the child consultation record system 300 are connected via a network NW. For example, QR code (registered trademark), child number or reception number are used as keys to enable data linkage. Therefore, the user must be able to access both the server terminal 100 and the child consultation record system 300. There is no need to input or register information in both systems, and by registering information in one system, you can access the other system. As mentioned above, the entire child consultation record system 300 can be synchronized with the By providing some of the functions to the server terminal, the processing can be completed in the server terminal 100. In this case, data linking using a QR code (registered trademark) or the like may not be necessary.

[0016] In this embodiment, the system 1 includes a server terminal 100, a user terminal 200, and a child consultation center. The recording system 300 is provided, and each user has a user terminal 200, a child consultation recording system 300 to operate the server terminal 100. The terminal 100 is configured as a standalone terminal, and the server terminal itself has a function for users to operate it. It may also be provided with:

[0017] FIG. 2 is a functional block diagram of the server terminal 100 shown in FIG. 1. The device includes a communication unit 110, a storage unit 120, and a control unit .

[0018] The communication unit 110 communicates with the user terminal 200 and the child consultation record system via the network NW. It is a communication interface for communicating with the system 300, for example, TCP / IP (Transmitter / Receiver). Disclosure Control Protocol / Internet Protocol), closed network, etc. Communication takes place.

[0019] The storage unit 120 stores programs for executing various control processes and functions in the control unit 130. , input data, etc., and RAM (Random Access Memory), ROM (Read Only Memory) The storage unit 120 stores various data related to children. a child data storage unit 121 for storing various data related to reception; a user data storage unit 123 for storing various data related to users; Furthermore, the storage unit 120 includes a user terminal 200, a child consultation record system 300, etc. It is also possible to temporarily store data transmitted between the device and the computer. A database (not shown) may be constructed outside the storage unit 120 or the server terminal 100. stomach.

[0020] The control unit 130 executes the program stored in the storage unit 120 to It controls the overall operation of the server terminal 100, and is implemented by a CPU (Central Processing Unit). The control unit 130 includes a graphics processing unit (GPU), a graphics processing unit (GPU), etc. a reception unit 1 that receives input from the user terminal 200 or the child consultation record system 300; 31, a data management unit 132 that refers to and processes various data, and a data management unit 133 that manages the data input by the user. The reception unit 131 includes a risk assessment unit 133 that analyzes the received information and performs an assessment. The data management unit 132 and the risk assessment unit 133 are configured to execute the program stored in the storage unit 120. The program is started by the computer and executed by the server terminal 100, which is a computer (electronic calculator).

[0021] The reception unit 131 is provided by the server terminal 100 and is used by the user terminal 200 to Through a user interface such as a screen displayed via a browser or application When the user inputs a predetermined information, the instruction is transmitted from the user terminal 200 via the communication unit 110. Or, it receives requests from the server terminal 100 or the user terminal 200. In response to a request, information is received from the child consultation record system 300 via the communication unit 110.

[0022] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data and evaluation data, and registers and reads data from the corresponding data storage unit. Which predetermined processing is performed?

[0023] The risk assessment unit 133 receives the following from the user terminal 200 (or the child consultation record system 300): Based on the registered information, a process is carried out to assess the risk of child abuse.

[0024] FIG. 3 is a functional block diagram showing the user terminal 200 of FIG. 1. The device includes a communication unit 210, a display operation unit 220, a storage unit 230, a camera 240, and a control unit 2 It has 50.

[0025] The communication unit 210 is a communication unit for communicating with the server terminal 100 via the network NW. It is an interface through which communication is carried out using communication protocols such as TCP / IP.

[0026] The display operation unit 220 receives instructions from the user and displays the following in response to input data from the control unit 240: A user interface used to display text, images, etc. If the terminal 200 is configured as a personal computer, a display, keyboard, The user terminal 200 is a smartphone or a tablet terminal. If the display operation unit 220 is configured as a touch panel, the display operation unit 220 is configured as a memory unit 23. It is a computer (electronic calculator) that is started by a control program stored in The user terminal 200 executes the process. Through the display operation unit, the user can select the aptitude test to be provided. For the keyboard test, the keystrokes are pressed, and for the mouse test, the keystrokes are moved by the mouse. You can move the cursor, or if you are using a touch panel, you can tap, swipe, pinch, etc. Cut.

[0027] The storage unit 230 stores programs for executing various control processes and functions in the control unit 240. The memory section stores input data and other information, and is composed of RAM, ROM, etc. 230 temporarily stores the contents of communication with the server terminal 100.

[0028] The camera 240 has a function of capturing images of parts of the child's body, for example.

[0029] The control unit 250 executes the program stored in the storage unit 230 to It controls the overall operation of the user terminal 200 and is composed of a CPU, GPU, etc.

[0030] The server terminal 100 may be configured to have a display operation unit function. The user terminal 200 may not be provided.

[0031] The functional configuration of the child consultation record system 300 is also the same as that of the server terminal 100 or the user terminal 100. Since it is substantially the same as the user terminal 200, the explanation will be omitted.

[0032] FIG. 4 is a diagram showing an example of child data stored in the server terminal 100. As shown in FIG.

[0033] The child data 1000 shown in FIG. 4 stores various data related to children. For the sake of convenience, we will use the example of one child (identified by the child ID "10001") as an example. However, information on multiple children can be stored. For example, we may collect information about children (such as their names, addresses, and email addresses) Contact information, gender, age, school name, grade, teacher name, school attendance status, tag information, etc.), parent information (parents Name, ID, address, contact information, gender, etc. of guardian), related party information (name, ID, address, Contact information, gender, etc.), family group information (family group name, ID, group name description, group Members of the group (including guardians from past marriages or common-law marriages), information on related organizations Information (including the name of the relevant institution, ID, type (medical institution, police, educational institution, etc.), address, contact information) It is possible.

[0034] FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100. As shown in FIG.

[0035] The reception data 2000 shown in FIG. 5 stores various data related to reception. For the sake of convenience, an example of one reception (reception identified by reception ID "20001") will be shown. It is possible to store information for multiple reception desks. Typically, reception desks store child information for registered children. may also be registered in association with data (for example, child ID), etc., but depending on the purpose of management, Parent information (e.g., parent ID), related institution information (e.g., related institution ID), user ID (including the user institution ID of the user institution to which the user belongs) In particular, in an emergency, child data may be registered. In some cases, reception processing will be carried out before registration. In that case, the user ID (user ID) The reception data is managed by associating it with the institution ID, and after registering the child data, the reception data is The reception data may also be registered in association with the child ID. The data received by the reception unit 131 is related to the child information, etc., and then It may be managed as part of the associated information (for example, part of the child information).

[0036] As various data related to reception, for example, basic information of reception (reception date and time, inputter, abuse Type (physical abuse, neglect, etc.), start date of response, emergency dispatch or investigation protection Risk assessment information, limit assessment (children's The safety of the children is in doubt again. Interviews are cancelled. Visits are ignored. Information on whether or not the following applies (items such as those used), image information about children, and children's creations injury information, psychological diagnosis information for the child, information on the child's home situation, decision-making results and / or or safety confirmation results, and items related to the implementation of measures (whether temporary protection was implemented, whether temporary protection was lifted, etc.) Whether measures to place the child in a child welfare institution or the like have been implemented, whether measures to place the child in a child welfare institution or the like have been lifted, Have you implemented any measures for foster parents? Have you lifted any measures for foster parents? Have you collaborated with relevant organizations? Whether social resources and services were utilized, and whether there was a monitoring organization in the local government or community. Survey information (survey date and time, survey type, etc.), survey record approver, etc. Title, minutes (investigation results (facts)), information on assessment, information on future responses, Additional information obtained through the investigation (risk assessment information (information obtained through the investigation), Images of the child obtained, wound information of the child obtained during the survey, Psychological diagnosis information, information about the child's home situation obtained during the survey, and the next interview for the survey Date and time, status in the survey completion dictionary, safety scale (child safety) at the time of survey completion (Input result information in intuitive numerical values), response details, person who approved the investigation record, etc.), evaluation information ( Regarding past protection rates, probability of serious abuse, recurrence rate, number of days to respond, and necessary investigations Information about similar cases in the past (including information about the type of abuse that applies to you out of multiple types of abuse) Information), graphs (e.g., radar charts (showing the probability of serious abuse, recurrence rate, and response Charts showing balance of days, etc.), bar graphs, bubble charts, etc. Graphs for each (input date and time) or comparisons can be made over time according to the reception date and time (input date and time). (It may be a simple graph), recommendation information (recommendations and references for future actions) At the time of reception, the above-mentioned various data can be stored. Data regarding at least a portion is accepted.

[0037] Risk assessment information includes, for example, input date and time information, serious confirmation item check information (e.g., Figure For example, if even one of the S-rank items shown in 6 is checked, safety is ensured. This is check information on items that should be considered for emergency dispatch, for example. At least some of the information for checking items for the purpose of investigation protection (including any of the above), check information for items requiring investigation (for example, items ranked A and B in Figure 7) For example, if even one item is checked, it is judged that safety measures should be considered. (In particular, check information on items to be checked during the survey) .

[0038] Limit assessment is a process of making a pledge with parents and predicting forced intervention if the pledge is broken. For example, the content of the promise to inform parents in advance of the need for guidance and support during legal proceedings. Despite being asked to do so, they cancel scheduled interviews without notice, refuse home visits, or The item includes items to check whether there are any injuries or other issues that could make it impossible to confirm the safety of children. Information on whether or not a limit assessment applies is provided in the Limit Assessment section above. This information may indicate whether one or more items related to the limit assessment apply. The items related to the information may be set in common or may be set separately for the child information or parent information. It may be any item set by the user in association with at least one of them.

[0039] 6 and 7 are diagrams showing examples of check sheets used when registering reception data. be.

[0040] The check sheet includes a checklist as shown in FIGS. 6 and 7, for example. The checklist is a list of serious items (S rank) that must be checked before deciding whether temporary protection (notification / referral) is necessary. Rank A items to be investigated before deciding whether temporary protection (notification / referral) is necessary, assistance policy The items are divided into three major categories: B-rank items that need to be investigated before the meeting, and S-rank items. The items include items related to severe physical abuse, items related to severe neglect, and items related to sexual abuse. The items are divided into two categories: items related to suspicion, and items related to serious and other abuse. It is ultimately divided into 10 to 20 check items. For each check item, There are three types of suspicions: suspicions before the investigation, suspicions after the investigation, and confirmation of the case through the investigation. The checklist is then checked by staff at the child consultation center. A section will be set up for consultation center staff to write down their decisions and reasons for decisions regarding temporary child protection. In addition, the check sheet may include, for example, information corresponding to the reception data. A column is provided.

[0041] FIG. 8 is a diagram showing an example of user data stored in the server terminal 100. As shown in FIG.

[0042] The user data 3000 shown in FIG. 8 stores various data related to the user. For the sake of convenience, we will use the example of one user (identified by user ID "30001") as an example. Although the figure shows the number of users, information on multiple users can be stored. For example, basic information about you (such as your name, address, email address or phone number) Contact information such as phone number, affiliation information, job title information, access authority information, etc.), Child information (user-initiated or responded child ID, accepted child information) Child IDs linked to the provided child information, etc., especially list information ) etc. User data may be collected for each employee or other person affiliated with a user institution. An ID (account) may be registered, but instead of or in addition to this, A common user ID (account) may be registered for each contact.

[0043] <Processing flow> Referring to FIG. 9, the process of the information processing method executed by the information processing system 1 of this embodiment will be described. The flow of the information processing method according to the first embodiment of the present invention will be described. This is an example of a route.

[0044] To use this system 1, a user (e.g., a staff member at a child consultation center) The user terminal 200 uses a web browser or application to access the server end. If you are accessing the last 100 and using the service for the first time, please register as a new user. Register basic information in the user data 3000 and obtain a user account. If you have already acquired a login account, you will need to go through the required authentication process, such as entering your ID and password. After this authentication, the service can be used. A predetermined user interface screen is provided via an application or the like, and step S1 shown in FIG. 12 shows the home page of the application displayed on the user terminal 200. An example of the system screen is shown below. By selecting the registration menu on this screen, the user can In FIG. 12, a list of registered child data and Corresponding status information, update date information, rating information, settler information, etc. are shown.

[0045] First, in step S101, the reception unit 13 of the control unit 130 of the server terminal 100 1 receives basic information about a child from a user terminal 200 via a communication unit 110. The data management unit 132 of the control unit 130 of the server terminal 100 accepts the registration of this information. The received basic information is stored in the child data storage unit 121 of the storage unit 120 as the child data 10 00 and store it in association with the child ID. Here, the user can access the child consultation record system If the above basic information is registered in the user terminal 300, the Scan the QR code (registered trademark) and enter the child number or other number on the displayed screen. The basic information registered in the child consultation record system 300 is then transmitted to the server terminal 100. It can also be imported into the provided applications.

[0046] As shown in FIG. 10, the reception unit 131 receives the following basic information in no particular order: Children's names, addresses, contact information such as email addresses, gender, age, school name, grade, homeroom teacher name, Registration of child information such as school attendance status, tag information, etc. is accepted (step S20 1) Registration of guardian information such as guardian's name, ID, address, contact information, gender, etc. (Step S202), and then the names of related parties such as uncles, aunts, and mother's partners are entered. We accept registration of information related to children's relatives, such as name, ID, address, contact information, and gender. (Step S203), family group name, ID, group name description, group members - Family members (including children, siblings, guardians from previous marriages or common-law marriages, etc.) The registration of family group information relating to the group is accepted (step S204). Information about related institutions, such as institution name, ID, type (medical institution, police, educational institution, etc.), address, contact information, etc. The system can accept registration of related organization information (step S205).

[0047] Next, in step S102, the reception unit 131 receives the reception First, the user selects the application displayed on the user terminal 200. On the application screen, basic information about the reception (type of abuse (physical abuse, neglect, etc.), start date of the response) The data management section of the control section 130 of the server terminal 100 inputs reception data such as the time of reception, etc. 132 stores the received reception data in the reception data storage unit 122 of the storage unit 120. The user stores the child consultation record system in association with the reception ID as data 2000. If the reception information is registered in the system 300, a predetermined reading is A registration operation (for example, a QR code (registration code) is scanned by a camera built into the user terminal 200) The operation of reading the ID card, entering numbers such as the child number on the displayed screen, and entering child data A read request is sent from the server terminal 100 or the user terminal 200 to the child consultation record system 30. 0), the reception information registered in the child consultation record system 300 The attached data can also be imported into an application provided by the server terminal 100. can.

[0048] As shown in FIG. 11, the reception unit 131 receives the user information in association with the reception information in no particular order. From the user terminal 200, the response date and time, the investigation title, the minutes (investigation results (facts)), the assessment, The system accepts registration of investigation information such as subsequent responses (step S301), and collects image information of the child and / or information about the child's injuries, psychological diagnosis of the child, and information about the child's home situation, etc. The registration of the child image related information is accepted (step S302), and then the risk assessment is performed. Accept registration of information (information obtained before the survey or information obtained through the survey) (Step S303), and also through chat applications, multiple users can input The server terminal 100 can receive the input information (step S304). The data management unit 132 of the unit 130 stores the received basic information in the received data storage area of ​​the storage unit 120. The data is stored in the storage unit 122 as reception data 2000 in association with the reception ID.

[0049] Here, the above survey information is registered by the child consultation center based on information obtained from staff working outside the center. It is assumed that the operations to be performed by staff in the facility include registering the above child image-related information and the above risk assessment. The registration of access information is an operation performed by staff who go out to check the safety of children. It is expected that the above chat communication will be limited to staff who are working outside the facility. However, it is assumed that this is an operation to report the investigation results and confirm the response method sent by the staff of the facility. A series of registration information is entered and accepted by multiple staff members both inside and outside the facility. It's okay to have it.

[0050] Here, an example of an image registration screen is shown in FIG. 14. On the image registration screen, the user can (For example, images taken by a built-in camera in the user terminal 200, or images taken by a digital camera or a smartphone (e.g., an image captured with a mobile device such as a smartphone and then saved in the user terminal 200) ,Select the image type, such as wound, psychological diagnosis, home situation, etc. If selected, select the area of ​​the child's body that is related to the wound and also the wound / bone The types of injuries include wounds, bruises, bite marks, burns, hair loss, and bloodshot eyes. List the details of the fracture (discoloration, bleeding, swelling, sores, old scars, keloids, multiple or mixed, You can choose from a variety of options, including: shape, dilation, and loss. It can be a photograph of a drawing made by a child, or an image of a document showing developmental characteristics received from a medical institution. The images of the situation include the state of the room (especially the state of the trash) and the cause of the injury. Photos of the house where the victim fell (for example, if there is evidence that the victim fell down the stairs, photos of the stairs in the house, etc.) ) and other images related to children. Images may also be used, for example, to show that the injury occurred outside the home (e.g., in a park or at school). If the case also includes cases where the facility is involved, it may be possible to select and save the images separately as images related to the facility. stomach.

[0051] Figure 16 shows an example of a chat communication screen. The app for using chat communication is displayed at the top of the application screen. By selecting an icon, you can choose to chat with an individual or a group of people. A list of group names will be displayed, and users can select individual or group names to create a group. Chat communication is possible.

[0052] Here, to input risk assessment information, the user may enter, for example, the following information as shown in FIG. On the reception information input screen, select the risk assessment information recording menu and enter the risk assessment information. The registration form for risk assessment information can be selected. Examples of the information to be attached (various data related to the reception mentioned above) include: 1) reception date and time (Enter the date of risk assessment, etc.), 2) Inputter (select the inputter), 3) Notification Information at the time of acceptance (enter or select information at the time of acceptance of notification), 4) Emergency dispatch (to consider emergency dispatch) 5) Consideration of research protection (select the appropriate item in the risk assessment items for the purpose of research protection) 6) Limit assessment applicable (select risk assessment items for limit assessment) 7) Attaching images ("Wounds", "Psychological Diagnosis", Images of "Home Status" and "Other" are registered. In the case of wounds, the body part and injury status are registered. 8) Decision making, safety confirmation (select the decision result. Based on the input information, Simulation results such as incidence rate, probability of serious abuse, and response time, as well as past similar cases, are also available. 9) Action items (select the action taken and enter the date and time of the action), 10 ) Decision maker (setting the decision maker for the survey record) etc. are also possible. Also, as a function of the registration form, A function to copy at least part of the content registered in the past (risk assessment information to be copied) (e.g., selecting a child ID associated with the child and generating a copy). As shown in the example screen of 15, the user selects the menu item "Risk Assessment History." This will ensure that at least some of the items included in the risk assessment information (e.g., emergency dispatch or investigation) are included. The risk assessment information (items related to the consideration of whether at least one of the following should be implemented) At the very least, update information for each item of risk assessment information for each child should be confirmed in chronological order based on date and time information. This means that, for example, date and time information can be displayed so that the information can be easily recognized (i.e., the transition can be confirmed). This is possible by registering the information in association with the child ID. In this case, the user refers to the checklists shown in FIGS. 6 and 7 and checks the accessibility of the user terminal 200. It is possible to accept input operations as assessment items via an application, or to check The application has an input form that is at least partially the same as or similar to the sheet. Alternatively, a user interface screen may be displayed on which input can be made, and input operations may be accepted. The checklist image captured by the camera 240 of the user terminal 200 is analyzed and the checklist is generated. The check contents may be automatically entered. Also, the transition of risk assessment information may be displayed. Change at least some of the content of the assessment items on the screen where the assessment is being performed (e.g., check It may be possible to perform an operation (checking or unchecking) on ​​the item.

[0053] Next, returning to step S103 in FIG. 9, the risk assessment unit 133 of the control unit 130 Based on the basic information of the child and reception data (especially risk assessment information), Conduct a risk assessment of the likelihood of (i.e., generate) assessment data. The evaluation data may be stored as reception data in association with the reception ID. The unit 133 receives, for example, basic information of the child in the past (age, sex, address (city)) as input information. Town / village), reception information (type of abuse, reception hours, reception category (new, re-notification, re-reception) and reception Risk assessment information associated with the information (reception route, primary abuser, risk assessment Applicability of each item), information on whether or not the limit assessment applies, Information on the child's injuries, psychological diagnosis of the child, and information on the child's home situation. Information on decision-making results and / or safety confirmation results, items related to corresponding implementation (temporary Whether protection was implemented, whether temporary protection was lifted, whether measures were taken to place the child in a child welfare facility, etc. Whether the placement in an orphanage or similar institution has been released, whether the placement in a foster home has been implemented, or whether the placement in a foster home has been released Whether cooperation with related organizations was implemented, whether social resources and services were utilized, and whether basic local government (Whether the organization or local community has established or utilized a monitoring system) Information (survey date and time, survey title, minutes (survey results (facts)), information on the assessment, Information on subsequent responses, additional information obtained through investigations (risk assessment information (obtained through investigations) information obtained during the investigation), images of the child taken during the investigation, information on the child's wounds taken during the investigation, The psychological diagnosis information of the child obtained during the survey and the information on the child's home situation obtained during the survey information, the next interview date and time for the investigation, the status upon completion of the investigation, and the safety Some of the information (information on the safety of children, input results in intuitive numerical values, response details, etc.) If you enter all the information, the output information will be the past protection rate (showing the tendency of temporary protection). past similar cases (classifying abuse into multiple types and determining which type is the most similar to the current case) If there are past cases of the same type, the past case records are displayed. (Indicated), and some or all of the information such as the probability of serious abuse, recurrence rate, and response time The evaluation data (output information) may be generated using a risk evaluation learning model that outputs the following. The learning model uses result information corresponding to at least a part of the input information and the output information from the past. The data may be extracted from the data and used as training data in advance. The teacher data during learning may be stored in the database 120 or in an external server. In data, the more types of input information mentioned above are included, the more precise the data will be. As another example, it is possible to output useful information (such as the probability of serious abuse). The evaluation unit 133 may, for example, be configured to collect the contents of part or all of the input information (particularly risk assessment information). Similar past cases are extracted according to the combination, and statistical values ​​are calculated from the results of the extracted past cases. It is also possible to generate some or all of the above-mentioned output information by calculating the various information. The methods for generating evaluation data are merely examples and are not limited to these. The risk assessment unit 133 may use, as reference data for assessment, for example, survey information or The evaluation data may be generated by further referring to at least one of the image information and the photograph information.

[0054] Next, in the process of step S104, the risk assessment unit 133 performs the following in the above step: The generated output information is transmitted to the user terminal 200, and the application of the user terminal 200 The output information is displayed in a predetermined format on the user interface screen.

[0055] Figure 17 shows the results of risk assessment of business support applications displayed on the user terminal. 10 is a diagram showing an example of a screen for outputting the results. By selecting the "Simulation" tab on the personal page screen of the application, As shown in 17, information on past protection rates, recurrence rates, response times, and severity (severe abuse) The radar chart shows the characteristics of the cases based on three indicators related to the probability of falling into the waiting category, and the past A screen will be displayed that visualizes similar cases. Here, information about past protection rates can be viewed. A high value for indicates that similar cases have tended to be temporarily protected in the past. The system supports users in determining the level of urgency from the perspective of whether or not to provide temporary protection. The radar chart also shows the severity (multiple abuse classifications (e.g., 36 patterns) ) among the cases, the probability of falling into a category defined as a serious case (for example, 24 patterns) and recurrence rate (probability of recurrence in the relevant similar case group) and response time (end of the relevant case group) The radar chart shows the balance of factors such as the number of days it took to reach a conclusion, and if the area of ​​the radar chart is large, These tend to be severe, have a high recurrence rate, and take a long time to resolve. Past similar cases are classified into multiple types (for example, 36 types). The system classifies the cases and displays the characteristics of the pattern to which the case most closely corresponds. If there are previous cases, the past case records are displayed. In this example, Case 47 and The "re-received physical abuse cases" are displayed, and most of these cases are reported by municipalities, accounting for 30%. In 27% of cases, the report indicated signs of ongoing abuse, and in 7% the reportee witnessed violence. It may be difficult to discuss the matter with the parents, a pattern seen in 5.2% of past cases. By checking past case records, users can understand how the case has changed. It is not limited to the examples shown above, but for example, serious items Based on the relevant circumstances, the extent (or type) of concurrent serious abuse is determined. Alternatively, the system may generate and present evaluation data based on the results of similar cases. Based on the information, we will decide what to investigate first, what kind of support we should provide, and cooperate with relevant organizations. Recommendation information such as whether it is better to carry it may be presented.

[0056] Users can refer to the risk assessment results and other registered survey information, child Based on image-related information and information entered through chat communication, They can make decisions on whether or not temporary protection is necessary.

[0057] (Embodiment 2) <Configuration> 18-20 are block diagrams showing an information processing system according to a second embodiment of the present invention. The system 1 includes a first user terminal 200 used by a user such as a staff member of a child consultation center. , the first server terminal 100 accessed by the first user terminal 200, various local government organizations (other a second user terminal 500 used by users of a medical institution, a private medical institution, a non-profit organization, a private school / kindergarten, etc. , and the second server terminal 400 and the first server terminal 10 that the second user terminal 500 accesses. A third server terminal 6 is provided as needed when the second server terminal 400 is used in conjunction with the third server terminal 6. 00. Here, the first user terminal 200 and the second user terminal 500 are configured as As in the first embodiment, each of the terminals can be a terminal for a plurality of users. Similarly, the system can be connected to an external child consultation record system 300 (not shown). Cut.

[0058] First server terminal 100, first user terminal 200, second server terminal 400, second user terminal The terminal 500 and the third server terminal 600 are connected via a network NW. Network networks include the Internet, intranets, wireless LANs (Local Area Networks), and It is composed of AN (Wide Area Network), etc. From the viewpoint of security, A first server terminal 100 and a first user terminal 200, a second server terminal 400 and a second user terminal The user terminals 500 can be connected to each other via different closed networks. .

[0059] The first server terminal 100 is connected to a first user terminal 2 associated with a user such as a staff member of a child consultation center. 00, and provides an application for supporting business efficiency to the first user terminal 200 Based on the registered information, for example, the possibility of child abuse will be detected. It is a device that performs risk assessment evaluations on safety and provides the evaluation results. For example, It may be a general-purpose computer such as a station or personal computer, or This may be logically realized by cloud computing. For the sake of convenience, one server terminal is used as an example, but the present invention is not limited to this and multiple servers may be used. It's okay to have it.

[0060] The second server terminal 400 is a second user terminal related to users such as staff of each organization of a local government. Provide applications to support business efficiency to 500 users at the end of the 00, and based on the registered information, for example, child abuse It is a device that performs risk assessment evaluation on the possibility and provides the evaluation results. For example, It may be a general-purpose computer such as a workstation or personal computer, or Alternatively, it may be logically realized by cloud computing. For the sake of convenience, one server terminal is used as an example in this example, but the present invention is not limited to this and multiple server terminals may be used. It may also be a stand.

[0061] As described above, the first user terminal 200 is a user such as a staff member of a child consultation center. The user who uses the application provided by the server terminal 100 owns, for example, , personal computers, tablet terminals, and other information processing devices, but smartphones It may also be configured as a mobile phone, PDA, etc.

[0062] As described above, the second user terminal 500 is a user such as an employee of each organization of a local government. 2. A user who uses an application provided by the server terminal 400 owns, e.g. For example, information processing devices such as personal computers and tablet terminals, as well as smartphones It may also be configured with a phone, a mobile phone, a PDA, etc.

[0063] The third server terminal 600 is connected to the first user terminal 20 associated with the user, such as a staff member of a child consultation center. 0 and a second user terminal 500 related to users such as staff of each organization of the local government. When transmitting and receiving the information, either the first server terminal 100 or the second server terminal 400 Based on the request from the other server, the two servers communicate with each other by sending the specified data to the other server terminal. It mediates data transmission and reception while restricting direct access to the other party's database between terminals. For example, a general-purpose device such as a workstation or personal computer It can be implemented as a computer or logically through cloud computing. In this embodiment, for the sake of convenience, one server terminal is used as an example. However, the number of servers is not limited to this, and multiple servers may be used. In this case, as shown in FIG. 19, it is essential to provide a third server terminal 600. Instead, the first server terminal 100 and the second server terminal 400 respond to each other's requests. If direct access to data can be restricted, the third server terminal 6, as shown in FIG. It may be configured so that 00 is not provided.

[0064] In this embodiment, the system 1 includes a first server terminal 100, a first user terminal 200, a The system is provided with a second server terminal 400, a second user terminal 500, and a third server terminal 600, and the user The first user terminal 200 and the second user terminal 500 are used to access the first server terminal. 100, the second server terminal 400 is described as being configured to perform operations. The terminal 100 and the second server terminal 400 are configured as stand-alone servers, and the server terminal itself has It may also have a function for users to operate it.

[0065] In this embodiment, the second server terminal 400 is configured to provide a service for users of each organization of a local government. The information provided, stored and processed is used by the local government's organizations and those under management (e.g. The configuration of the first server terminal 100 is essentially the same as that of the first server terminal 100, except that the information is related to the user (e.g., children). The second user terminal 500 is also configured as a Except for the fact that the user is a first user, the configuration of the first user terminal 200 is substantially the same as that of the first user terminal 200. The configuration of the first server terminal 100 and the first user terminal 200 (and the second server terminal 400 and and the configuration of the second user terminal 500) is substantially the same as the configuration described in the first embodiment. Since they are equivalent, the explanation will be omitted.

[0066] 21 is a functional block diagram of the third server terminal 600 of FIG. The terminal 600, like the first server terminal 100, includes a communication unit 610, a storage unit 620, and a control unit. It is equipped with 630.

[0067] The communication unit 610 communicates with the first server terminal 100 and the second server terminal 100 via the network NW. 400, and is a communication interface for communicating with the Communication Control Protocol / Internet Protocol), closed network, etc. The trust is made.

[0068] The storage unit 620 stores programs for executing various control processes and functions in the control unit 630. , input data, etc., and RAM (Random Access Memory), ROM (Read Only Memory) It consists of:

[0069] The control unit 630 executes the program stored in the storage unit 620 to It controls the overall operation of the server terminal 600, and is implemented by a CPU (Central Processing Unit). ) and GPU (Graphics Processing Unit). a reception unit 63 that receives input from the first server terminal 100 or the second server terminal 400; 1, a data management unit 632 that refers to and processes various data, a first server terminal 100, and and an intermediary unit 633 that mediates the transmission and reception of data between the second server terminal 400 and the second server terminal 400. The attachment unit 631, the data management unit 632, and the mediation unit 633 are configured to The program is started and executed by the server terminal 600, which is a computer (electronic calculator). will be done.

[0070] The reception unit 131 is provided by the server terminal 600 and is used by the first user terminal 200 or the second user Screens displayed on the terminal 500 via a web browser or application When the user inputs a predetermined information via the user interface, the first user terminal from the terminal 200 (or the second user terminal 500) to the first server terminal 100 (or the second server Instructions and various information are received via the terminal 400.

[0071] The data management unit 132 manages various user data, child data, and reception data related to the user. It manages various data such as data and evaluation data, and registers and reads data from the corresponding data storage unit. Which predetermined processing is performed?

[0072] FIG. 22 is an example of a flowchart relating to an information processing method according to the second embodiment of the present invention. In this example, an information processing system including a third server terminal 600 as shown in FIG. This will be explained using the example of

[0073] As described above, the first server terminal 100 and the second server terminal 400 each It is a terminal that provides applications and services for users of public institutions and local government organizations. The user terminal 200 and the user terminal 50 basically have different types of information to handle. The information accessed by each company is also different. In particular, children's information is highly confidential personal information. Therefore, from a security perspective, the information managed by child consultation centers and local governments must be kept confidential. However, the local government is currently managing the system via separate server terminals. If the situation regarding a child that has been receiving care becomes serious, the child consultation center may take over the care. In such cases, for example, the users, such as staff at child consultation centers, In many cases, there is no information on the children involved, and it is managed by local government agencies. In some cases, it may be necessary for a child consultation center to access information that is not available to the local government. Therefore, in this embodiment, the staff of the child consultation center A certain user and a user who is an employee of each organization of a local government are respectively connected to a first server terminal 100 and 2. Accessing information managed in each server via the server terminal 400 You can view the desired information.

[0074] First, in Figure 22, as a pre-processing step for the child inquiry process, the user of the child consultation center is A user makes an inquiry to the first server terminal 100 via the user terminal 200 about information on a desired child. Next, in the process of step S401, the first server terminal 100 The child (pupil) data storage unit 121 of the memory unit 120 of the server terminal 100 stores information on the target child. When the information is not stored, the second server stores the information managed by each local government agency. A child inquiry request is sent to the third server terminal 600 in order to transmit the child inquiry request to the third server terminal 400. Here, the first server terminal 100 sends a request in consideration of confidentiality of the method related to the child. , the third server terminal 600 receives the child's identification number (for example, personal ID) and A reference request may be sent, for example, but not limited to, a child reference request including the child's name. Then, in step S402, the third server terminal The terminal 600 transmits a child inquiry request to the second server terminal 400 .

[0075] Next, the second server terminal 400 that has received the inquiry request for the child performs the process of step S403. The second server terminal 400 refers to the child data stored in the storage unit thereof and receives the Whether or not information about the target child is stored using the child's identification number as a key Then, in the process of step S404, second server terminal 400 , if it is confirmed that information about the target child is stored in the memory unit, i.e., If the target child has a history of treatment in the body, the first server terminal 100 is notified of the inquiry result. The inquiry result information ( Then, in step S405, the first 3. Server terminal 600 transmits the inquiry result information to first server terminal 100. Then, from the viewpoint of security, the second server terminal 400 receives the information about the child who has requested the inquiry. The user of the first user terminal 200 sends only the information about the target child to the first server. The server terminal 100 can be accessed to view the information.

[0076] The above-mentioned child inquiry process does not necessarily have to be performed on this system, but can be performed by other means. By stage (for example, by telephone or email between a child consultation center user and a local government user) Provide information to identify the child you wish to inquire about (such as name or identification number) and receive it. Users can search the system based on the information they need to identify the target child, and the data of the target child is displayed. The presence of data may be communicated by other means than this system.

[0077] Next, as a preprocessing step for information sharing, users of child consultation centers are required to When a user wishes to share information about a child managed by a child consultation center, the first user terminal The first server terminal 100 is notified of the local government user selected by the selection operation via the terminal 200. Next, in step S501, a request for sharing information about the desired child is sent to the user. As a process, the first server terminal 100 sends a request for sharing child information to the third server terminal 600. Then, in the process of step S502, third server terminal 600 transmits the autonomous A second server terminal 4 provides applications and services to users of each organization of the organization. 00 for approval of a request to share information about a child without information about the child. Here, the information included in the request to share child information includes information about the target child, This includes information that identifies the previous user and information about the content of the information to be shared, but In addition, the information about the child may include, for example, basic information, family information, and reception information. , information on investigation records, risk assessment information, image-related information, evaluation data, etc. However, the information is not limited to these. The feature is that you can select the information you want to share when making a request for sharing or in advance. do.

[0078] Next, the second server terminal 400, which has received the approval request for the sharing request of the child information, In step S503, the user data stored in the storage unit of the second server terminal 400 is (especially employees and other affiliated users of the user institution) to determine the users to whom the information will be shared, and A notice of an approval request for the sharing of the child's information is sent to the second user terminal 500 of the user. Then, in the process of step S504, the user (who has a predetermined business authority) The second user terminal 500 approves the approval request for the request to share the child information. Subsequently, in the process of step S505, the third server terminal 600 The approval information transmitted from the terminal 400 is received, and in step S506, the sharing request is In step S504, the user's second user terminal 500 If the approval request is rejected, the information sharing process ends. Even if a sharing request is made from the first server terminal 100, the second server terminal 400 will not share the data. You can choose not to receive personal information, such as information about children, without consent. This becomes:

[0079] Next, in the process of step S507, the third server terminal 600 receives information about the target child. The information is shared with the second server terminal 400. For example, the information is shared with the third server terminal 400. The terminal 600 exports the information about the target child in a predetermined file format. The information thus collected can be transmitted to the second server terminal 400. The user terminal 500 imports the exported information via the second server terminal 400. Other methods of information sharing include using the first server. The information regarding the access right for all or part of the information stored in the terminal 100 is transmitted to the first server terminal. It is also possible to transmit the information from the terminal 100 to the server terminal 400 via the third server terminal 600. The user of the second user terminal 500 can access the third server terminal 400 via the second server terminal 400. The user can access the first server terminal 600 or the first server terminal 100 and view the shared information. At this time, from the viewpoint of confidentiality of information, the access authority of the user of the second user terminal 500 is It is also possible to grant only viewing rights to the information, without granting editing rights. In the flowchart of the sharing process, the third server terminal is used in consideration of the speed of information transmission. At step S501, information about the target child is sent to the In addition, similar to step S502, the child information sharing process does not include information about the target child. An approval request is transmitted to the first server terminal 100 or the third server terminal 600. After approval processing is performed at least in one of the above cases, the first server terminal 100 sends the request via the third server terminal 600. Information about the target child may be transmitted by using the above method.

[0080] Next, as a preprocessing step for chat linkage processing, users of child consultation centers are asked to provide information on the benefits of each local government institution. When the user wishes to communicate with the first user using a chat tool, the first user terminal 200 A target user is selected and a communication request is sent to the first server terminal 100 via the Next, if the target user is a user on the second server terminal 400 side, In step S601, the first server terminal 100 communicates with the third server terminal 600. Then, in step S602, the third server terminal 600 is a table for storing one or more first user IDs of the first user terminal 200 and one or more second user terminals 500. The second user ID is identified and a chat space that can be accessed by both users is created. In the processing of steps S603 and S604, the first server terminal 100 and the second server terminal 101 are The server terminal 400 responds to requests from the first user terminal 200 and the second user terminal 500, respectively. In response, messages, images, etc. are sent and received via the third server terminal 600, In this way, the third server terminal 600 communicates with the first user terminal 200. Chat communication is possible between the user and the user of the second user terminal 500. A chat room (chat space) is created for both users to This allows users, such as staff at child consultation centers, to Through chat rooms, employees of various government agencies and other users may share information about specific children. The first server terminal 100 and the second server terminal 110 can communicate with each other and have conversations. When the first user terminal 200 and the second user terminal 400 receive messages from each other, It is possible to send notifications in real time to the user terminal 500, such as by sending a push notification. This will allow staff at child consultation centers and local government agencies to take appropriate action to deal with children. We can work with Imrie.

[0081] FIG. 23 is an example of a flowchart relating to an information processing method according to the second embodiment of the present invention. In this example, the information processing system does not include a third server terminal 600 as shown in FIG. This will be explained using the system as an example.

[0082] First, in Figure 23, as a pre-processing step for the child inquiry process, the user of the child consultation center is A user makes an inquiry to the first server terminal 100 via the user terminal 200 about information on a desired child. Next, in the process of step S701, the first server terminal 100 The child (pupil) data storage unit 121 of the memory unit 120 of the server terminal 100 stores information on the target child. When the information is not stored, the second server stores the information managed by each local government agency. Here, the first server terminal 100 transmits a child inquiry request to the first server terminal 400. In view of the confidentiality of the method, the second server terminal 400 is not required to receive the child's identification number (for example, For example, but not limited to, a child reference request may be sent that includes a personal ID. For example, a child lookup request may be sent that includes the child's name.

[0083] Next, the second server terminal 400 that has received the child inquiry request performs the process of step S702. The second server terminal 400 refers to the child data stored in the storage unit thereof and receives the Whether or not information about the target child is stored using the child's identification number as a key Then, in the process of step S703, second server terminal 400 , if it is confirmed that information about the target child is stored in the memory unit, i.e., If the target child has a history of treatment in the body, the first server terminal 100 is notified of the inquiry result. Here, the second server terminal 400 transmits information about the child as a security From the viewpoint of security, only information about the child for which a reference request has been made is transmitted to the first user terminal 20. User 0 can access information about the target child by accessing the first server terminal 100. It can be viewed.

[0084] The above-mentioned child inquiry process does not necessarily have to be performed on this system, but can be performed by other means. By stage (for example, by telephone or email between a child consultation center user and a local government user) Provide information to identify the child you wish to inquire about (such as name or identification number) and receive it. Users can search the system based on the information they need to identify the target child, and the data of the target child is displayed. The presence of data may be communicated by other means than this system.

[0085] Next, as a preprocessing step for information sharing, users of child consultation centers are required to When a user wishes to share information about a child managed by a child consultation center, the first user terminal The first server terminal 100 is notified of the local government user selected by the selection operation via the terminal 200. Next, in step S801, a request for sharing information about the desired child is sent to the user. As a process, the first server terminal 100 provides applications for users of each organization of the local government. The second server terminal 400, which provides the service, is provided with information about the target child. Send an approval request for a request to share information about an unidentified child.

[0086] Next, the second server terminal 400, which has received the approval request for the sharing request of the child information, In step S802, the user data stored in the storage unit of the second server terminal 400 is (especially employees and other affiliated users of the user institution) to determine the users to whom the information will be shared, and A notice of an approval request for the sharing of the child's information is sent to the second user terminal 500 of the user. Then, in the process of step S803, the user (who has a predetermined business authority) The second user terminal 500 approves the approval request for the request to share the child information. Subsequently, in the process of step S804, the first server terminal 100 The approval information transmitted from the terminal 400 is received, and in step S805, the sharing request is In step S803, the user's second user terminal 500 If the approval request is rejected, the information sharing process ends. Even if a sharing request is made from the first server terminal 100, the second server terminal 400 will not share the data. You can choose not to receive personal information, such as information about children, without consent. This becomes:

[0087] Next, in the process of step S806, the first server terminal 100 receives information about the target child. The information about the target child is shared with the second server terminal 400. For example, basic information, family information, reception information, information on investigation records, risk assessment information , image-related information, evaluation data, etc., but are not limited to these. In an embodiment, the user may specify the information they wish to share when making a sharing request or The method of information sharing can be selected in advance. The end 100 exports information about the target children in a specified file format and The uploaded information can be transmitted to the second server terminal 400. The user terminal 500 imports the exported information via the second server terminal 400. In addition, information can be shared by using the first server terminal. The first server terminal 100 transmits information regarding the access right to all or part of the information stored therein. 00 to the server terminal 400, and the second user terminal 500 The user accesses the first server terminal 100 via the second server terminal 400 and In this case, from the viewpoint of confidentiality of the information, the second user terminal 500 The access rights of users of the service are limited to viewing information only, and editing rights are not granted. It is also possible.

[0088] Next, as a preprocessing step for chat linkage processing, users of child consultation centers are asked to provide information on the benefits of each local government institution. When the user wishes to communicate with the first user using a chat tool, the first user terminal 200 A target user is selected and a communication request is sent to the first server terminal 100 via the Next, if the target user is a user on the second server terminal 400 side, In the processing of step S901, the first server terminal 100 issues a notification to users of each organization of the local government. The second server terminal 400 provides applications and services to the target user. Send a communication request for the following: As such, information about the target audience, information you want to share through communication (e.g. , images, etc.), but are not limited to these.

[0089] Next, the second server terminal 400 that has received the communication request performs the following process in step S90. In the second process, the user data stored in the storage unit of the second server terminal 400 is referenced, and the corresponding The target user is determined and identified as one or more first user IDs of the received first user terminal 200. Based on one or more second user IDs of the second user terminal 500, a channel that can be accessed by both parties is created. Next, in the process of step S904, the first server terminal 100 and The second server terminal 400 receives requests from the first user terminal 200 and the second user terminal 500, respectively. Communication is carried out by sending and receiving messages and images according to requests. In this example, the chat space is generated by the second server terminal 400, but this is not limiting. The chat space may be generated by the first server terminal 100. In this way, the first server terminal 100 (or the second server terminal 400) is a user of the first user terminal 200 and a second user Chat is provided to enable chat communication between users of the terminals 500. A chat room (chat space) is created and information about the chat room is sent to both users. This allows users, such as staff at child consultation centers, to receive information from staff at local government agencies. Users such as those listed above may exchange information about specific children through chat rooms, or may meet with other users. The first server terminal 100 and the second server terminal 400 can communicate with each other. When the first user terminal 200 and the second user terminal 500 receive messages from each other, In response to this, notifications can be sent in real time, such as by sending push notifications. The staff of child consultation centers and local government agencies will cooperate in a timely manner in dealing with children. In addition, a third server terminal 600 is provided to generate a chat room. The flowchart shown in FIG. 22 may be used for the chat linkage process alone.

[0090] As described above, according to this embodiment, in particular, the data stored in the storage device 100 are managed separately via different servers. Information on children handled by child consultation centers and information on children handled by local government agencies, etc. Users belonging to each institution will be able to share information flexibly within the scope necessary for their work. They can communicate, converse, and collaborate.

[0091] In the examples of FIGS. 22 and 23, the first user terminal 200 of the child consultation center is used as the starting point. The first server terminal 100 sends to the second server terminal 400 inquiries about the target children, information sharing, and We have shown an example of requesting chat collaboration, but similar processing can be done at the first meeting of each local government agency. 2. It can also be executed starting from the user terminal 500.

[0092] In addition, we will explain the information regarding child abuse between child consultation centers and local government agencies as an example. However, it is not limited to this and any information can be targeted, but it is especially applicable to public organizations such as municipalities and the country. Information exchanged between parties (especially regarding domestic violence, sexual violence, bullying, and harassment) issues such as grief, crime, delinquency, physical disabilities, mental disabilities, developmental disabilities, child poverty, and elder abuse. Information related to social issues, including areas related to food, clothing, shelter, and physical safety, and issues related to discrimination, verbal abuse, etc. It can be information on areas related to the mind, etc., and it can be tailored to suit the target users. For example, in juvenile classification homes and juvenile prisons, It may also be used when exchanging information about children, such as survey items related to ) Between probation offices, between probation offices and local governments, etc., regarding crimes committed by probationers. (2) Information on investigations and court cases, etc., between public health centers and maternal and child health centers, and between public health centers and maternal and child health centers, health centers, maternal and child health centers, and local governments. Information on children and families collected at the health center, the stress of raising children in the family, (3) Survey information on childcare services, etc. between domestic violence victim centers, and between domestic violence victim centers and In local governments, etc., at least the information of perpetrators, victims, and bystanders obtained from domestic violence victim centers is (4) Information on the facts of domestic violence between welfare centers and between welfare centers and themselves In local governments, etc., staff members obtain disability information and financial status information on disabilities and public assistance. It may also be used in relation to survey information such as situation information.

[0093] The contents of the embodiments of the present invention will be listed and explained again. The processing method, program, and information processing system have the following configuration. [Item 1] A first server that connects via a network to a first user terminal related to a user of a child consultation center. An information processing method for supporting child consultation services, which is provided by a server terminal, comprising: The control unit of the first server terminal A second server connected via a network to a second user terminal related to a user of the local government. a sharing device for sharing information about the child stored in the first server with the user terminal; Send a valid request, The information about the child is shared by the second server terminal upon receiving an approval for the sharing request. and transmitting the information to the second server terminal in response to the information being transmitted. [Item 2] The control unit of the first server terminal Sending a request to the second server terminal for information about the desired child; receiving information about the child as a query result from the second server terminal; The method according to item 1. [Item 3] The information about the child includes basic information, family information, reception information, information about the investigation record, 2. The method of claim 1, further comprising: [Item 4] The sharing request is a request to enable viewing of information about the child from the second user terminal. Item 1. The method according to item 1, comprising: [Item 5] The user of the first user terminal is notified to the second server terminal that the second user terminal is being used. 2. The method of claim 1, further comprising sending a request to communicate with the person. [Item 6] a first user terminal connected via a network to a first user terminal associated with a user of the child consultation center; A program that executes an information processing method for supporting child consultation services in a server terminal. So, In the control unit of the first server terminal, A second server connected via a network to a second user terminal related to a user of the local government. a sharing device for sharing information about the child stored in the first server with the user terminal; Send a valid request, The information about the child is shared by the second server terminal upon receiving an approval for the sharing request. a program that is transmitted to the second server terminal in response to the [Item 7] A first server that connects via a network to a first user terminal related to a user of a child consultation center. An information processing system for supporting child consultation services provided by a server terminal, The control unit of the first server terminal A second server connected via a network to a second user terminal related to a user of the local government. a sharing device for sharing information about the child stored in the first server with the user terminal; Send a valid request, The information about the child is shared by the second server terminal upon receiving an approval for the sharing request. In response to the above, the information is transmitted to the second server terminal.

[0094] Although the embodiments of the present disclosure have been described above, they may be embodied in various other forms. It is possible to implement various omissions, substitutions and modifications. These embodiments and variations, as well as omissions, substitutions and changes, are intended to be included in the claims. The technical scope of the above and its equivalents. [Explanation of symbols]

[0095] 1 Business support system, 100 First server terminal, 110 Communication unit, 120 Memory unit, 1 30 control unit, 200 first user terminal, 300 child consultation record system, 400 second Server terminal, 500 Second user terminal, 600 Third server terminal NW Network

Claims

1. An information processing method for supporting a task, provided by a first server that is connected via a network to a first user terminal associated with a first user involved in the task, and that can access a first storage unit that stores information related to the task, comprising: The control unit of the first server In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to a public institution different from the first user; A method of sending information regarding the support to the second server, the information being stored in the first memory unit in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal.

2. The control unit of the first server Sending a request for information on desired assistance to the second server; receiving information about the support from the second server as a query result; The method of claim 1.

3. The method of claim 1 , wherein the sharing request includes a request to enable viewing of information about the assistance from the second user terminal.

4. 2. The method of claim 1, wherein the first party sends a request to the second server to communicate with the second party.

5. a third server that relays data between the first server and the second server is further connected via a network; The method of claim 1 , wherein the control unit of the first server transmits the information about the assistance to the second server via the third server.

6. A program for executing an information processing method for supporting a business in a first server that is connected via a network to a first user terminal associated with a first user involved in the business support and that can access a first storage unit that stores information related to the support, the program comprising: In the control unit of the first server, In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to a public institution different from the first user; A program that transmits information regarding the support stored in the first memory unit to the second server in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal.

7. An information processing system for supporting a business, which is provided by a first server that is connected via a network to a first user terminal associated with a first user involved in the business support and that can access a first storage unit that stores information related to the support, The control unit of the first server In response to a sharing operation by the first user terminal, a sharing request for sharing the information about the support stored in the first storage unit is transmitted to a second server connected via a network to a second user terminal associated with a second user who belongs to a public institution different from the first user; An information processing system that transmits information regarding the support stored in the first memory unit to the second server in response to receiving approval information for the sharing request from the second server, which is sent in response to an approval operation for the sharing request by the second user terminal.

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