Information processing system, control method for information processing system, program, and recording medium

Abstract

To provide an information processing device for guaranteeing a small number of employees to complete desired work at a gas station in terms of a system, a body wearable terminal, a method for controlling an information processing system, a computer program and a recording medium.SOLUTION: An information processing system comprising a server or a store side device of a service station and body wearable terminals attached to employees of the service station includes a step for transmitting task necessity occurrence information that task necessity occurs to a body wearable terminal from the server or the store side device when a vehicle visits the service station, a step for notifying a service station employee of the task necessity occurrence information received by the body wearable terminal, and a step for transmitting information for urging at least one of service station employees to go to the vehicle from the body wearable terminal to the store side device.SELECTED DRAWING: Figure 25A

Description

[Technical Field]

[0001] The present invention relates to, for example, an information processing system, a control method for an information processing system, a program, and a recording medium, and more particularly to an information processing system, a control method for an information processing system, a program, and a recording medium related to gas station operations. [Background technology]

[0002] The environment surrounding today's automobile-driven society is changing rapidly, and the management of gas stations in particular continues to face difficult circumstances. Traditionally, the primary business of a gas station was selling gasoline, but various factors are calling for management efforts in the operation of gas stations, including social and technological changes such as large fluctuations in gasoline prices, dramatic improvements in fuel efficiency, and the emergence of hybrid and electric vehicles, as well as requests for streamlining management at gas stations following mergers between oil distributors. A variety of technological ideas using various methods have been disclosed with the aim of further revitalizing the vehicle service industry.

[0003] First, in an information management system that obtains inspection information regarding vehicle maintenance, for example, as disclosed in JP 2015-56063 A, a technical idea has already been disclosed that determines whether automobile identification information based on the vehicle's license plate number is stored, and if not, makes it possible to receive inspection information for the vehicle. However, no specific disclosure has been made regarding the overall system that manages vehicle maintenance information for all customers who receive vehicle maintenance services from a large number of stores, which is the goal of this invention.

[0004] Next, in an information management system that sends service information regarding vehicle maintenance to customers, the technical idea of ​​automatically transmitting service information regarding the vehicle maintenance from a maintenance facility to a customer has already been disclosed, for example, as disclosed in Japanese Patent Application Laid-Open No. 2003-203128, but there has been no specific disclosure regarding the transmission of information regarding the purchase and sale of, for example, used cars, which is the aim of the present invention. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Japanese Patent Application Laid-Open No. 2015-56063 [Patent Document 2] Japanese Patent Application Laid-Open No. 2003-203128 Summary of the Invention [Problem to be solved by the invention]

[0006] As these documents show, various efforts and innovations have been made, but sufficient measures have not yet been put in place, and unfortunately, the current situation is that gas stations are going out of business one after another.

[0007] In light of these circumstances, the inventor has given it further thought and has come up with the idea that it is essential for today's gas stations to not only sell things other than gasoline, such as engine lubricants and tires, and also to provide inspections, maintenance, and merchandise, but also to comprehensively handle the sale of all car-related products, such as the sale of used cars, and to provide other services.

[0008] In order to ensure the sale of these products, we came to the conclusion that it is necessary not only to accurately grasp customer demands, determine the optimal values ​​for, for example, where inspections should be performed and how frequently consumables and equipment other than inspections should be purchased, and collect information such as how to replace parts and when the next replacement should be performed, but also to provide customers with accurate information about their cars in order to increase sales.

[0009] In particular, the sale of used cars is not only expensive, but also easily leads to subsequent sales through maintenance and the provision of accessories, making it the most effective way to improve the performance of gas stations. However, the fact that gas stations sell used cars or act as intermediaries for sales is not generally well known. Therefore, it is extremely important to inform customers of the products they handle and their current inventory status as needed.

[0010] Furthermore, if a particular gas station is independently operated by an individual, it will not be connected to other gas stations, and it will require a great deal of money to independently develop and operate a sales management system that manages the overall business of the gas station. Not only that, but even if various information related to the gas station is stored in a database, there is a limit to the amount of information that can be collected independently.

[0011] In addition, labor shortages have become more serious in recent years in various industries, and gas stations have been forced to close or reduce their operating hours due to labor shortages. For residents of depopulated areas and marginal villages with no gas stations nearby, the need to refuel private cars and agricultural machinery, deliver kerosene in winter to elderly people who do not have transportation, Propane There are concerns that the so-called "SS depopulation problem" will become more apparent, causing problems with the replacement of fuel (according to the Agency for Natural Resources and Energy). For this reason, it is desirable to improve the efficiency of refueling and other operations. Furthermore, with the increase in foreigners and elderly people, drivers are neglecting their own pre-shift inspections, and accidents are increasing due to, for example, improper vehicle inspections (lack of brake oil, worn brake pads, broken brake lights, etc.).

[0012] However, if gas station employees try to manage customer information using a tablet device, they have to go and retrieve the tablet device stored in the store, which is inconvenient. If they input information in front of a customer's vehicle, their hand may slip, accidentally scratching or denting the vehicle, or the tablet may get wet during a car wash. Furthermore, if they manage customer information using a smartphone, they have to take it out of their pocket each time they need to input information, which is a hassle. While the use of head-up displays has been proposed in recent years, these devices narrow the employee's field of vision, making it difficult to see approaching vehicles, which can be dangerous.

[0013] The present invention has been designed to solve these problems, and aims to provide an information processing system, a control method for the information processing system, a program, and a recording medium that ensure from a system perspective that desired tasks can be completed with fewer employees at a gas station. [Means for solving the problem]

[0014] According to the concept of the present invention, for example, a sales management system for independently operated gas stations can be developed and provided to each independently operated gas station, and the overall system construction and operation costs can be kept low by having a specific company, business entity, etc. operate the system, including the management and analysis of information associated with system operation. To achieve this, a system that can be adapted to gas station management styles such as independently operated, a small number of stores, or a large number of stores, as well as stores that perform vehicle inspections and repair scratches caused by collisions, can be constructed. This not only reduces overall costs, but also makes it possible to build a sales management system that can collect a wide range of vehicle-related information by, for example, centrally managing information from each store. Furthermore, it can also improve the management infrastructure of the entire industry engaged in providing services to vehicles.

[0015] Therefore, in order to solve the above problems, the present invention focuses on automatically recognizing the vehicle license plate number from an image and managing information about vehicle-related products and / or services according to the vehicle license plate number information. To this end, a business entity that supplies vehicle maintenance information can easily obtain vehicle maintenance information, store the maintenance and / or service details for each vehicle, and, based on the stored information, effectively utilize the information on customers who use the vehicle via a mobile terminal.

[0016] That is, the information processing system according to the first aspect of the present invention is an information processing system for transmitting and receiving information between a store-side device at a gas station and a body-wearable terminal, the store-side device having a detection means for detecting approach information, which is at least one of vehicle movement, stopping, approach of a person, movement of a person, approach of an animal, movement of an animal, an event that could lead to danger, vehicle registration plate, vehicle type, and model, from an image captured by an imaging device at the gas station, and a store-side transmission means for transmitting information to a body-wearable terminal worn by a gas station employee who is all or a predetermined person among the employees working at the gas station, The body-wearable terminal is equipped with a mobility assurance means for ensuring the mobility of the gas station employee, a terminal-side receiving means provided in the mobility assurance means for receiving information transmitted from the store-side transmitting means, and a terminal-side notification means for notifying the gas station employee of the information received by the terminal-side receiving means, and is characterized in that when the detection means detects the approach information, it is equipped with a control means for controlling the store-side transmitting means so that when the detection means detects the approach information, work necessity information, which is information indicating that a work necessity has arisen, is transmitted from the store-side device to the body-wearable terminal worn by the gas station employee.

[0017] Here, a "wearable terminal" is a device that can be attached and detached to an employee's body, is easily visible, and ensures workability, safety, and mobility.

[0018] "Safety" means no collisions due to blind spots around the periphery of the field of view, such as a head-up display.

[0019] Furthermore, the "mobility ensuring means" refers to a function that ensures that the body-wearable device remains attached to the employee's body without physically coming off or interfering with the employee's work, even when the employee runs around the vehicle, stands up, crouches, crawls under the vehicle, wipes the vehicle's windows or roof, changes the vehicle's tires, or opens the hood to inspect the vehicle, and that the device prevents scratches or dents from occurring on the vehicle even if the employee comes into contact with the vehicle while working. This "mobility ensuring means" is realized, for example, as a protective member and a mounting member in terms of functional components, and in terms of material, at least the mounting member is preferably made of an elastic material such as rubber or plastic. Furthermore, by using an elastic mounting member, scratches or dents on the vehicle can be prevented even if the belt used as the mounting member of the body-wearable device comes into contact with the vehicle while the employee is working.

[0020] "Mobility" refers to, for example, the ability of an employee to quickly and safely move to a vehicle arriving at the station without colliding with other vehicles, other employees, or customers. This mobility allows the pump to be opened not only from within the gas station, but also anywhere and at any time outside the station, with unrestricted operation (defined in this invention as the elimination of the traditional constraint of operating from a fixed PC terminal in a fixed location), even while changing a tire or returning a rental car. This mobility contributes to preventing gas stations from going out of business, going bankrupt, or closing due to labor shortages, a national issue. Particularly in depopulated and marginalized rural areas, gas stations often sell not only gasoline but also kerosene, propane gas, and daily necessities. In this sense, gas stations can be said to constitute a lifeline. In recent years, labor shortages have led to a decrease in gas stations even in urban areas, forcing people to travel several kilometers to neighboring towns to refuel, leading to traffic congestion and increased carbon dioxide emissions. According to the above-described aspect of the present application, it is possible to solve the problems currently faced by such gas stations, which have become social problems, or at least to provide assistance for solving the problems.

[0021] In the above-mentioned aspect, the "model" is an identification symbol made up of a combination of letters and numbers to classify the make and model of a vehicle, and is written in the "model" column of the vehicle inspection certificate. The model is also clearly written on the vehicle's caution plate. The caution plate is a metal plate measuring approximately 5 cm x 10 cm on which the vehicle number, model, and color are written. It is mainly attached to the engine compartment or the inside of the door by rivets or welding.

[0022] Here, "business necessity occurrence information" refers to information indicating that a new business necessity has arisen. For example, an employee may not notice a new vehicle arriving due to the sounds of a car wash operation or the sounds of cars passing by on the road. In such cases, the employee's attention can be made known by means of vibration, sound, light emission, color change, or the like. The most effective method is when the body-wearable terminal is a wristwatch type, and vibration is applied to the employee's arm. Furthermore, people have a habit of unconsciously looking at their wristwatches, and when the body-wearable terminal is a wristwatch type, they are more likely to notice vibrations, light emission, text image displays, and the like, and this can effectively draw attention. The above aspects of the present invention may include any of these.

[0023] Furthermore, since the wearable terminal has a transmission means for transmitting information on business necessity, for example, information on the statutory inspection date of a vehicle that an employee outside the store has handled or information on the completion of service can be entered outside the store without the employee having to go to the store and operate equipment inside the store, thereby improving work efficiency and addressing labor shortages.

[0024] "Gas station employees who are all or predetermined employees" does not distinguish between full-time employees and part-timers, for example. Incidentally, currently, part-timers can perform gas pumping work, but automobile insurance is difficult for part-timers to handle, so full-time employees are responsible for it.

[0025] Examples of "events that could lead to danger" include, but are not limited to, sudden vehicle starts and stops.

[0026] According to the above-mentioned aspect, it is possible to safely improve work efficiency based on information about customers who use work vehicles, and it is also possible to open the fuel pump anytime, anywhere, even while working. These in turn enable the efficiency of vehicle sales and the rationalization of management.

[0027] As a second aspect of the present invention, in the first aspect, the store-side device further includes a store-side database that stores information about the vehicle and / or the occupants of the vehicle, and the body-wearable terminal further includes a terminal-side transmission means that transmits information to the store-side device, the detection means identifies at least the vehicle registration plate from the image, and the control means, when a customer service information request signal requesting customer service information is transmitted from the terminal-side transmission means to the store-side device, obtains customer service information related to the vehicle registration plate identified by the detection means from the store-side database and controls the store-side transmission means to transmit the customer service information from the store-side device to the body-wearable terminal. "When a customer service information request signal requesting customer service information is sent from the terminal-side transmitting means to the store-side device, the detection means obtains customer service information related to the identified vehicle registration plate from the store-side database, and causes the store-side device to transmit the customer service information to the body-wearable terminal" because, since most of the work at a gas station is just filling up with gas, in order to further revitalize the gas station, it is important to seize opportunities for customers to visit the station and use them to engage in various sales activities. In this case, for example, the date of vehicle inspection can be determined by simply glancing at the inspection mark affixed to the inside of the windshield from outside the vehicle, so the store-side device transmits the information when an employee deems it necessary.

[0028] In order to solve the above-mentioned problems, an information processing system according to a third aspect of the present invention is an information processing system for transmitting and receiving information between a server and a body-wearable terminal at a gas station, the server comprising: a detection means for detecting approach information by analyzing an image obtained by capturing at least one of vehicle movement, stopping, approach of a person, human movement, approach of an animal, animal movement, event leading to danger, vehicle registration plate, vehicle model, and model within the gas station; and a server-side transmission means for transmitting information to a body-wearable terminal worn by a gas station employee who is a predetermined person or all of the employees working at the gas station. The body-wearable terminal comprises a mobility assurance means for ensuring the mobility of the gas station employee, a terminal-side receiving means provided in the mobility assurance means for receiving information transmitted from the server-side transmitting means, and a terminal-side notification means for notifying the gas station employee of the information received by the terminal-side receiving means, and a control means for controlling the server-side transmitting means so that, when the detection means detects the approach information, the server transmits work necessity information to the body-wearable terminal worn by the gas station employee, the work necessity information being information indicating that work necessity has occurred. This aspect achieves substantially the same functions and effects as those described above by disposing a server (for example, located in a remote location) instead of the store-side device in the first aspect and exchanging information between the server and the body-wearable terminal worn by the gas station employee.

[0029] As a fourth aspect of the present invention, in the third aspect, the server further comprises a server-side database that stores information about the vehicle and / or the occupants of the vehicle, the body-wearable terminal further comprises a terminal-side transmitting means that transmits information to the server, the detection means identifies at least the vehicle registration plate from the image, and the control means, when a customer service information request signal requesting customer service information is transmitted from the terminal-side transmitting means to the server, obtains customer service information related to the vehicle registration plate identified by the detection means from the server-side database, and controls the server-side transmitting means to transmit the customer service information from the server to the body-wearable terminal.

[0030] In order to solve the above-mentioned problems, an information processing system according to a fifth aspect of the present invention is an information processing system for transmitting and receiving information between a server and a body-wearable terminal via a store-side device at a gas station, wherein the server comprises: a detection means for detecting approach information by analyzing an image obtained by capturing at least one of a vehicle traveling or stopping within the gas station, an approach of a person, a person's movement, an approach of an animal, an animal's movement, an event that could lead to danger, a vehicle registration plate, a vehicle model, and a model; and a server-side transmission means for transmitting information to the store-side device, The store-side device comprises a store-side transmitting means for transmitting information to the server and / or a body-wearable terminal worn by a gas station employee, which is all or a predetermined number of employees working at the gas station, and a store-side receiving means for receiving information from the server and / or the body-wearable terminal.The body-wearable terminal comprises a mobility assurance means for ensuring the mobility of the gas station employee, a terminal-side receiving means provided in the mobility assurance means for receiving information transmitted from the store-side transmitting means, and a terminal-side notification means for notifying the gas station employee of the information received by the terminal-side receiving means.When the detection means detects the approach information, the server causes the store-side receiving means to transmit work necessity occurrence information, which is information indicating that a work necessity has occurred, to the body-wearable terminal worn by the gas station employee, and when the store-side receiving means receives the work necessity occurrence information, the store-side transmitting means controls the store-side receiving means to transmit the work necessity occurrence information to the body-wearable terminal. In this embodiment, a store-side device is placed between the server in the third embodiment and the body-wearable terminal worn by the gas station employee, and the server and the body-wearable terminal worn by the gas station employee exchange information via the store-side device, thereby achieving substantially the same functions and effects as those described above.

[0031] As a sixth aspect of the present invention, in the fifth aspect, the server further comprises a server-side database that stores information regarding the vehicle and / or the occupants of the vehicle, the body-wearable terminal further comprises a terminal-side transmitting means that transmits information to the store-side terminal, the detection means identifies at least the vehicle registration plate from the image, and the control means, when a customer service information request signal requesting customer service information is transmitted from the terminal-side transmitting means to the store-side terminal or the server, obtains customer service information related to the vehicle registration plate identified by the detection means from the server-side database, controls the server-side transmitting means to transmit the customer service information from the server to the store-side terminal, and controls the store-side transmitting means to transmit the customer service information from the store-side terminal to the body-wearable terminal.

[0032] As a seventh aspect of the present invention, in any one of the first to sixth aspects, the control means may control the store-side transmission means or the server-side transmission means to transmit vehicle location information and / or person location information.

[0033] As an eighth aspect of the present invention, in any one of the first to sixth aspects, the body-wearable terminal may further have an emergency transmission means for transmitting the occurrence of an emergency and / or the type of emergency to the store-side device or the server, and / or a designated institution.

[0034] As a ninth aspect of the present invention, in any one of the first to sixth aspects, the terminal-side notification means may be configured to notify the gas station employee by at least one of vibration, sound, light emission, flashing, bone conduction, odor, color change, and text image display.

[0035] Here, "audio" includes at least one of BGM (Background Music), human voice, musical instrument sound, synthesized sound, musical sound indicating opening, musical sound indicating a break, musical sound indicating the occurrence of trouble or a code, and musical sound indicating closing.

[0036] As a tenth aspect of the present invention, in any one of the first to sixth aspects, the mobility ensuring means may have an attachment member for attaching the body-wearable terminal to a part of the employee's body so as to ensure a certain degree of visibility without obstructing the field of view, maintain the safety of the employee, allow the employee to work with both hands, not damage the vehicle, and not cause any problems even if water hits the terminal during a car wash.

[0037] As an eleventh aspect of the present invention, in any one of the first to sixth aspects, the body-wearable terminal may further include a protection member that covers the body-wearable terminal.

[0038] As a twelfth aspect of the present invention, in any one of the first to sixth aspects, the approach information and / or the business necessity occurrence information of The device may further include a display means for visually displaying the information.

[0039] As a thirteenth aspect of the present invention, in the twelfth aspect, a protection means for protecting the display means may be further provided.

[0040] As a 14th aspect of the present invention, in any one of the first to sixth aspects, the store-side database or the server-side database may be configured to store at least one of the following: information regarding vehicle sales, information regarding vehicle inspections, vehicle maintenance information, mileage information, information regarding customers or vehicles, information regarding vehicle visits to the store, customer service response history information, refueling history information, vehicle registration plate information, and information regarding vehicle model.

[0041] Here, by obtaining information about vehicle sales, such as past sales history, it is possible to obtain information about customer preferences and best-selling vehicles, which can have a sales promotion effect. By obtaining information about vehicle inspections, vehicle maintenance, or mileage information, it is possible to identify signs of poor maintenance and prevent accidents caused by poor maintenance. By obtaining information linked to internal and external parties about customers or vehicles, such as vehicle visit information, refueling history information, vehicle registration plates, or model information, it is possible to prepare a work environment that suits the situation, for example, by constructing a lane for large vehicles to accommodate two small vehicles if more small vehicles visit the store than large vehicles, or by increasing or decreasing the number of tires purchased based on sales information about tire replacement.

[0042] As a 15th aspect of the present invention, in any one of the first to sixth aspects, the body-wearable terminal may have a wristwatch shape and may further be configured to include a terminal-side transmitting means for sending employee-side generated information to the store-side device by at least one of button operation, voice input operation, gesture operation, touch operation, gaze operation, and shaking operation, the employee-side generated information including at least one of vehicle information, customer information, customer service information, master information, user information of the body-wearable terminal, employee work start time information, break time information, work end time information, vehicle inspection information, statutory inspection date information, natural disaster-related risk information, disaster-related risk information, and crime-related risk information.

[0043] To solve the above problem, the information processing system according to a sixteenth aspect of the present invention is characterized by comprising: a mobility assurance means for ensuring the mobility of gas station employees; a body-wearable terminal having an operating means provided in the mobility assurance means and having a function for opening a fuel dispenser associated with the gas station; a detection means for detecting approach information, which may include at least one of vehicle movement, stopping, approach of a person, human movement, approach of an animal, animal movement, a dangerous event, vehicle registration plate, vehicle type, and model; and a store-side transmission means for transmitting work necessity information, which indicates the necessity of work due to the detection by the detection means, and / or customer service information necessary for customer service to the body-wearable terminal worn by all or a predetermined number of gas station employees. According to this aspect, a command to open the fuel dispenser can be remotely issued (after necessary prior confirmation) while the employee is working. This allows for the operator to be freed from the constraints of a specific work location, which previously required the operator to perform the work.

[0044] As a seventeenth aspect of the present invention, in the sixteenth aspect, the body-wearable terminal may display image information of the vicinity of the fuel filler neck of the vehicle sent from the store-side device.

[0045] As an 18th aspect of the present invention, in any one of the 1st to 17th aspects, the body-wearable terminal may be configured to include a health information notification means for detecting health information, which is at least one of body temperature, blood pressure, pulse rate, heart rate, and number of steps, of the employee wearing the body-wearable terminal, and displaying and / or transmitting the detected health information.

[0046] As a 19th aspect of the present invention, in any one of the first to eighteenth aspects, the tasks related to the task necessity occurrence information may include at least one of opening a fuel pump, which requires mechanical operation, oil change, tire pressure check, car wash operation, robot operation, and / or window cleaning, which does not require mechanical operation, flyer distribution, customer service, car consultation, part replacement, tire change, hand-washing, flyer distribution, returning lost and found items, vehicle inspection reception, maintenance and bodywork, repair reception, insurance reception, car accessory sales, rental car reception, electrical appliance sales, chemical product sales, clothing sales, and jewelry sales. Here, car consultation typically includes, but is not limited to, whether to buy a gasoline, diesel, electric, hybrid, or fuel cell vehicle when replacing a car, and how many years the current vehicle will last.

[0047] As a twentieth aspect of the present invention, in any one of the first to sixth aspects, the body-wearable terminal may further include a terminal-side imaging means for imaging the vehicle or person.

[0048] As a 21st aspect of the present invention, in any one of the first to sixth aspects, the configuration may further include an abnormality detection means for detecting at least one of refueling to a prohibited object, vandalism, dangerous behavior, non-recommended behavior, and vehicle fire, and a reporting means for reporting when an abnormality is found by the abnormality detection means.

[0049] A twenty-second aspect of the present invention is a body-wearable terminal used in any one of the first to sixth aspects.

[0050] In order to solve the above problem, the control method of an information processing system according to the 23rd aspect of the present invention is an information processing system that exchanges information between a server or a store-side device of a gas station and a body-wearable terminal worn by an employee of the gas station, the body-wearable terminal being worn in a visible manner while ensuring the mobility of the employee of the gas station, and the body-wearable terminal being worn by a gas station employee who is one of all or a predetermined number of employees working at the gas station, when a vehicle arrives at the gas station, the server or the store-side device sends work necessity information to the body-wearable terminal indicating that work necessity has occurred, a step of notifying the gas station employee of the work necessity information received by the body-wearable terminal, and a step of sending information that at least one of the gas station employees is heading to the vehicle from the body-wearable terminal of that employee to the server or the store-side device.

[0051] As a 24th aspect of the present invention, in the 23rd aspect, the configuration may further include a step in which, when customer service information necessary for customer service is requested from the server or the store-side device by the body-wearable terminal worn by at least one of the gas station employees heading to the vehicle, the customer service information is transmitted from the store-side device or the server to the body-wearable terminal.

[0052] As a 25th aspect of the present invention, in the 23rd or 24th aspect, the configuration may further include a step of transmitting opening information for opening at least the fuel pump at the gas station from the body-wearable terminal worn by at least one of the gas station employees heading to the vehicle to the store-side device or the server.

[0053] In addition, in order to solve the above problem, a computer program according to a 26th aspect of the present invention is an information processing system comprising a store-side device or server of a gas station and a body-wearable terminal worn visibly by an employee of the gas station, and is a computer program for operating a first computer associated with the store-side device and a second computer associated with the body-wearable terminal, and is characterized in that it causes the first computer to execute a first function of extracting at least one piece of information from an image of a vehicle that has visited the gas station, including a registered vehicle number plate, a vehicle model, and a model, and a second function of sending from the first computer to the second computer business necessity information indicating that business necessity has occurred, and causes the second computer to execute a third function of sending to the first computer information that the employee is heading to the vehicle.

[0054] As a 27th aspect of the present invention, in the 26th aspect, the first computer may further be made to execute a fourth function of extracting information necessary for customer service from data stored in a database from the vehicle registration plate, and a fifth function of causing the second computer to transmit customer service information necessary for customer service to the first computer when the employee requests the display of the customer service information.

[0055] In addition, in order to solve the above problem, the computer program of the 28th aspect of the present invention is an information processing system comprising a gas station store-side device or server and a body-wearable terminal worn visibly by an employee of the gas station, and is a computer program for operating a first computer associated with the store-side device and a second computer associated with the body-wearable terminal, and is characterized in that it causes the first computer to execute a sixth function of sending information to the second computer that the vehicle has arrived at the store, and causes the second computer to execute a seventh function of sending opening information to the first computer or the server to open the fuel pump at the gas station.

[0056] A 29th aspect of the present invention is a recording medium having recorded thereon any one of the programs according to the 26th to 28th aspects.

[0057] In the above, the types of information necessary for performing desired vehicle-related services as data required for customer service include, for example, information defined as the minimum required for each type of service when performing various vehicle-related services desired (by customers) and sold or promoted (by dealers), as shown in Table 1. However, it is not limited to the information listed in Table 1. In other words, various desired services are possible other than those listed in the table, and it is also possible that only the minimum information is defined for each desired service type, and that information other than that specified in the table may be defined. Specifically, vehicle information items may include the automobile registration number or vehicle number, vehicle name, chassis number, model, engine model, total displacement or rated output, owner's name or title, registration date / issue date, first year of registration, vehicle type, passenger capacity, purpose, whether for personal or business use, body shape, maximum load capacity, vehicle weight, total vehicle weight, length, width, height, front axle load and front and rear axle loads, rear front axle loads, rear axle loads, type of fuel, model designation number, classification number, expiration date of validity, and other notes, all of which are specified according to the desired service.

[0058] [Table 1] [Effects of the Invention]

[0059] According to each aspect of the present invention, it is possible to improve convenience in the sale of vehicles.

[0060] Furthermore, according to each aspect of the present invention, it is not necessary for an inspector to be present in a monitoring room or a specific location, and it is possible to prevent illegal fueling, detect criminal activity, manage the health of employees, guide vehicles, and notify of fuel caps or fuel doors that have been left closed, vehicle abnormalities, and mandatory inspections.

[0061] Incidentally, due to the aging workforce and rising labor costs, stores are run by a small number of staff, and in accordance with the Fire Service Act, a qualified person with a Class 4 Hazardous Materials Handling License (hereinafter referred to as "supervisor") is required to be on site at all times as a specialized employee who authorizes refueling.

[0062] Currently, an alarm sounds when refueling, an inspector visually checks that there are no abnormalities, and then a special machine is used to give permission.

[0063] However, even in such a situation, the problem can be resolved by using the worker terminal and information processing system according to each aspect of the present invention.

[0064] In other words, based on information about customers using vehicles, it is possible to provide at least one of the following benefits: improved work efficiency, the ability to open fuel pumps anytime, anywhere while working, more efficient vehicle sales, rationalized management, or prevention of vehicle accidents. [Brief explanation of the drawings]

[0065] [Figure 1] 1 is a functional block diagram of an entire information processing system using a portable terminal according to an embodiment of the present invention; [Figure 2] 1 is a configuration diagram of an information processing system according to an embodiment of the present invention. [Figure 3] 1 is a configuration diagram of a local customer system according to an embodiment of the present invention. [Figure 4] FIG. 1 is a configuration diagram of a mobile terminal according to an embodiment of the present invention. [Figure 5] 3 shows details of a mobile terminal output device according to an embodiment of the present invention. [Figure 6] 3 is a diagram illustrating details of a mobile terminal input device according to an embodiment of the present invention. [Figure 7] 1 is a vehicle master according to an embodiment of the present invention; [Figure 8] 1 is a customer master according to an embodiment of the present invention. [Figure 9] 1 is a store master according to an embodiment of the present invention. [Figure 10] 1 is an item master according to an embodiment of the present invention. [Figure 11] 1 is a diagram illustrating a service master according to an embodiment of the present invention. [Figure 12] 1 is a store management database according to an embodiment of the present invention. [Figure 13] 1 is inspection result management information according to an embodiment of the present invention. [Figure 14] 3 is a vehicle management database according to an embodiment of the present invention. [Figure 15] 1 is a vehicle-specific schedule management table according to an embodiment of the present invention. [Figure 16] 10 is a diagram illustrating a terminal search screen according to an embodiment of the present invention. [Figure 17] 1 is a vehicle display list according to an embodiment of the present invention. [Figure 18] 10 is a diagram illustrating a new registration screen according to an embodiment of the present invention. [Figure 19] 10 is a diagram illustrating a quotation creation screen according to an embodiment of the present invention. [Figure 20] 1 is a diagram illustrating detailed vehicle information according to an embodiment of the present invention. [Figure 21] 1 is a configuration diagram of an information processing system according to an embodiment of the present invention. [Figure 22] 22 is an example of a hardware block diagram of a management system used in the information processing system shown in FIG. 21. [Figure 23] 22 is a hardware block diagram illustrating an example of a terminal used in a store-side device used in the information processing system illustrated in FIG. 21. [Figure 24] FIG. 22 is an example of a hardware block diagram of a wristwatch-type terminal as a body-wearable terminal used in the information processing system shown in FIG. 21. [Figure 25A] FIG. 22 is an example of a functional block diagram of the information processing system shown in FIG. 21. [Figure 25B] FIG. 25B is an example of a sequence diagram showing a basic operation of the information processing system shown in FIG. 25A. [Figure 25C]25B is another example of a sequence diagram showing the basic operation of the information processing system shown in FIG. 25A. [Figure 26] 22 is an example of a flowchart illustrating the operation of the information processing system shown in FIG. 21. [Figure 27] 22 is another example of a flowchart illustrating the operation of the information processing system shown in FIG. 21. [Figure 28] 22 is another example of a flowchart illustrating the operation of the information processing system shown in FIG. 21. [Figure 29] 22 is another example of a flowchart illustrating the operation of the information processing system shown in FIG. 21. [Figure 30] 22 is another example of a flowchart illustrating the operation of the information processing system shown in FIG. 21. [Figure 31] 22 is another example of a flowchart illustrating the operation of the information processing system shown in FIG. 21. [Figure 32A] FIG. 22 is an example of an external perspective view of the wristwatch-type terminal shown in FIG. 21. [Figure 32B] 22 is an example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 32C] 22 is an example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 32D] 22 is an example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 33] 22 is another example of a received image displayed on the wristwatch type terminal shown in Fig. 21. FIG. 23 is another example of a received image displayed on the wristwatch type terminal shown in Fig. 21. FIG. [Figure 34] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 35] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 36] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 37] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 38]22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 39A] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 39B] This is a continuation of Figure 39A. [Figure 39C] This is a continuation of Figure 39B. [Figure 39D] This is a continuation of Figure 39C. [Figure 40] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 41] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 42] 22 is another example of a received image displayed on the wristwatch-type terminal shown in FIG. 21. [Figure 43] This is an example of switching the store visit history screen to a treatment result registration screen on the wristwatch type terminal shown in FIG. [Figure 44] 22 is an example of an explanatory diagram illustrating changes in the screen of the wristwatch-type terminal shown in FIG. 21. [Figure 45] 22 is an example of an explanatory diagram illustrating changes in the screen of the wristwatch-type terminal shown in FIG. 21. [Figure 46] 1 is an example of a system for compensating for the temporary absence of a monitoring room (store) according to an embodiment of the present invention. [Figure 47] 10 is another example of a system for compensating for the temporary absence of a monitoring room (store) according to an embodiment of the present invention. [Figure 48] 10 is another example of a system for compensating for the temporary absence of a monitoring room (store) according to an embodiment of the present invention. [Figure 49] 1 is a conceptual diagram illustrating an example of a system for reducing billing work according to an embodiment of the present invention. [Figure 50] 10 is an example showing the transition of a display screen when a smartphone is used as a body-wearable terminal according to one embodiment of the present invention. [Figure 51] 10 is another example showing the transition of a display screen when a smartphone is used as a body-wearable terminal according to one embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0066] <Information processing system using portable terminals> A system according to one embodiment of the present invention will now be described with reference to the drawings. FIG. 1 is a functional block diagram showing an outline of the configuration of an information processing system using a portable terminal according to one embodiment of the present invention. The information processing system using a portable terminal is configured by connecting a management system 20, an associated system 240, a store system 30, and the like via a network 10. The store system 30 may include, for example, a store system 301 for a gas station store, an office store system 302, a store system 303 for inspection, maintenance, and product sales, and other systems tailored to different purposes. For example, the store system 301 for a gas station store includes a camera 3011 for capturing vehicle license plates and the like, a printer 3012, and an employee terminal 3013. The office store system 302 includes office processing functions such as a monitoring screen and memory functions. The store system 303 for inspection, maintenance, and product sales has functions for managing information, parts, and the like for inspection, maintenance, and product sales. The store system 30 is a collective term for these store systems.

[0067] Furthermore, when each aspect of the present invention is applied, for example, if there are multiple gas stations, there will be at least as many store systems 30 as there are stores. Furthermore, the customer support system 201, related systems 240, etc. are connected via the network 10, and the system configuration may be configured using so-called cloud computing, as necessary. Furthermore, for example, required software may be installed in the store system 30 from the management system 20. Furthermore, the management system 20 may manage information collected by each store system 30.

[0068] Furthermore, the customer support system 201 is assumed to be connected to a plurality of mobile terminal service companies via, for example, the communication line 101. For example, the mobile terminal service company 1 2011 is The network is connected to each mobile terminal 40 via a service 1 area 1 network 1211, a service 1 area 2 network 1212, a service 1 area 3 network 1213, etc., which provide services for each area.

[0069] Similarly, the network is connected to each mobile terminal (also called portable terminal) 40 via mobile terminal service 2 company 2012, mobile terminal service 3 company 2013, etc. The areas covered by each mobile terminal service company and each service area network are managed separately in a data table (not shown).

[0070] <Management system> Next, the details of the management system 20 will be described with reference to FIG. 2. As shown in FIG. 2, the management system 20 is configured with a management device database (hereinafter referred to as the "management device DB") 21, a management device server 22, a management output device 23, a management input device 24, and a management device interface 26. The management device server 22 processes information related to the management of vehicle maintenance information using a processor (also referred to as a computer), and the management device DB 21 stores information such as management and vehicle maintenance information. The management output device 23 is configured with a display, printer, etc., and outputs various information as needed. The management input device 24 is configured with a keyboard, barcode reader, scanner, etc., and inputs information as needed, but is considered to include all devices that enable information input. Note that the management system 20 may be configured as a single system or as a combination of multiple systems, as long as it is ultimately capable of performing operations as an information processing system using a portable terminal.

[0071] <Store System> Next, the details of the store system 30 will be described with reference to FIG. 3. As shown in FIG. 3, the store system 30 is configured with a store device memory (or database, hereinafter the same) 31, a store device processor 32, a store output device 33, a store input device 34, and a store device interface 36. The store device processor 32 processes information sent from, for example, the management system 20 and displays the information on, for example, the store output device 33. The store output device 33 is configured with a display, a printer, etc., and outputs various information as needed. The store input device 34 is configured with a keyboard, a barcode reader, a scanner, a POS input device, etc., and inputs information as needed, but is considered to include all devices that enable information input. The store input device 34 processes input from a keyboard or the like as needed and displays it on, for example, the store output device 33. If necessary, the information input from the store input device 34 is sent to the management system 20 via the store device interface 36. The management system 20 manages vehicle maintenance information according to the sent information, and if further information is required, further information is input from the store system 30 or the like. In this manner, the store system 30 is operated to process vehicle maintenance information.

[0072] <Mobile device> Next, the mobile terminal 40 will be described in detail with reference to FIG. 4. As shown in FIG. 4, the mobile terminal 40 is configured with a mobile terminal device memory 41, a mobile terminal device processor 42, a mobile terminal device output device 43, a mobile terminal device input device 44, a mobile terminal device interface 46, and the like. The mobile terminal device processor 42 is responsible for various information processing functions related to the mobile terminal 40, and the mobile terminal device memory 41 stores information related to the mobile terminal 40 and programs executed by the mobile terminal device processor 42. The mobile terminal device output device 43 is configured with a display, printer, speaker, etc., and outputs various information as needed. The mobile terminal input device 44 is configured with a keyboard, barcode reader, scanner, camera, microphone, etc., and inputs information as needed, but is considered to include all devices that enable information input. The mobile terminal device interface 46 controls connections with the service area networks 1211-12mn, etc. Note that the mobile terminal 40 is assumed to have functions equivalent to or greater than those of a mobile terminal known as a smartphone, for example.

[0073] <Portable terminal output device> Next, the details of the mobile terminal output device 43 will be described with reference to Fig. 5. As shown in the figure, the mobile terminal output device 43 is configured to include a mobile terminal output control unit 431, and an image output unit 4321, an audio output unit 4322, an information output unit 4323, etc., which are connected to the mobile terminal output control unit 431. The mobile terminal output control unit 431 transmits information from the mobile terminal device processor 42 to the screen output unit 4321, the audio output unit 4322, the information output unit 4323, etc.

[0074] <Mobile terminal input device> Next, the details of the mobile terminal input device 44 will be described with reference to Fig. 6. As shown in the figure, the mobile terminal input device 44 is configured to include a mobile terminal device input control unit 441, and an image input unit 4421, a voice input unit 4422, an information input unit 4423, etc., which are connected thereto. The mobile terminal device input control unit 441 transmits information from the image input unit 4421, the voice input unit 4422, the information input unit 4423, etc., to the mobile terminal device processor 42.

[0075] Furthermore, the image output unit 4321 and the image input unit 4421 control an image device (not shown) equipped in the mobile terminal 40, the audio output unit 4322 and the audio input unit 4422 control an audio device (not shown) equipped in the mobile terminal 40, and the information output unit 4323 and the information input unit 4423 control an information device (not shown) equipped in the mobile terminal 40. Note that the communication means for these control methods may be any method, such as wireless, infrared, or wired.

[0076] The overview and configuration of the portable terminal have been described above. Note that systems other than the management system 20, the store system 30, and the mobile terminal 40, such as the related system 240 and the customer support system 201, if they have a processor, memory, etc. (not shown), will also perform various information processing as necessary, similar to the management system 20, the store system 30, and the mobile terminal 40. Next, the details and operation of the portable terminal will be described.

[0077] <Configuration overview of information processing system using portable terminals> As shown in the functional block diagram of FIG. 1, which illustrates the configuration overview of an information processing system using a portable terminal, an information processing system according to one embodiment of the present invention includes a management system, which is a system for a business entity that provides various information related to vehicle maintenance, etc., and a customer support system 201 that collects vehicle maintenance information from individuals who are end users of the business entity and sends (also referred to as transmitting) information related to vehicle maintenance to each individual based on the collected information. Furthermore, a mobile terminal 40, such as a smartphone, is used as a means for providing information to and collecting information from each individual. In the functional block diagram of FIG. 1, which illustrates the configuration overview of a sales activity management system using a portable terminal, the mobile terminal service 1 company 2011, mobile terminal service 2 company 2012, mobile terminal service 3 company 2013, etc. refer to the business entities that provide services to the mobile terminals owned by each individual.

[0078] Next, the vehicle master 70 that manages information on target vehicles in an information processing system using a portable terminal will be described with reference to Fig. 7. The vehicle master 70 includes a vehicle master information field 71 that stores master information for the vehicle master, a vehicle master management field 72 that stores management information for the vehicle master, and a vehicle information 1 field 7301, a vehicle information 2 field 7302, a vehicle information 3 field 7303, etc., which show vehicle information for individual automobiles. The vehicle master management field 72 also includes a vehicle master classification field 721, a vehicle master minor classification field 722, a number field 72001, a registration date field 72002, a vehicle number information field 7201, a vehicle inspection certificate field 7202, etc. The vehicle number information field 7201 further includes a classification field 72011, a place name field 72012, a classification number field 72013, a hiragana field 72014, a vehicle number field 72015, etc. 15. The vehicle inspection certificate column 7202 is further composed of a vehicle name column 72021, a chassis number column 72022, a model designation number column 72023, a type classification number column 72024, a manufacturer vehicle name column 72025, a vehicle image code column 72026, a vehicle inspection classification column 72027, an insurance company column 72028, an insurance expiration column 72029, a vehicle information column 720210, ..., etc.

[0079] The vehicle master 70 is calculated from related information by the management server 22 in accordance with a program stored in the management DB 21, or information entered by an operator, for example, from the keyboard of the management input device 24 of the management system 20, in accordance with a vehicle master setting screen (not shown) displayed on the display of the management output device 23. The vehicle master setting screen (not shown) has the same format as the vehicle master 70. If necessary, a vehicle master display screen (not shown) based on the contents of the vehicle master 70 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle master 70 may be input and stored in a memory or the like on the store system 30 side. Information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be transmitted to the management system 20 side.

[0080] <Information stored in vehicle master> Next, the information stored in the vehicle master 70 will be described. First, if a customer master for a gas station called □△zaka Service Station, which has store number 01, is registered on January 1, 2016, the vehicle master information field 71 will store information such as "Vehicle master creation date: 2016.01.01 Store number: 01 Store name: □△zaka Service Station." Furthermore, in the vehicle master management field 72, the number field 72001 will store, for example, "number," the registration date field 72002 will store, for example, "registration date," and in the vehicle master classification field 721, the vehicle number information field 7201 will store, for example, "vehicle number information," and the vehicle inspection certificate field 7202 will store, for example, "vehicle inspection certificate." Furthermore, in the vehicle number information column 7201 of the vehicle master sub-category column 722, the classification column 72011 may be, for example, "classification", the place name column 72012 may be, for example, "place name", the classification number column 72013 may be, for example, "classification number", the hiragana column 72014 may be, for example, "hiragana", the vehicle number column 72015 may be, for example, "vehicle number", ..., etc., in the vehicle inspection certificate column 7202, the vehicle name column 72021 may be, for example, "vehicle name", the chassis number column 72022 may be, for example, "chassis number", the model designation number column 72023 may be, for example, "vehicle name", For example, the "model designation number" is stored in the field, the type classification number field 72024 is for example a "type classification number," the manufacturer / vehicle name field 72025 is for example a "manufacturer / vehicle name," the vehicle image code field 72026 is for example a "vehicle image code field," the vehicle inspection classification field 72027 is for example a "vehicle inspection classification," the insurance company field 72028 is for example an "insurance company," the insurance expiration field 72029 is for example an "insurance expiration," and the vehicle information field 720210 is for example "vehicle information," ..., etc. Furthermore, in the number field 72001, the vehicle information 1 field 7301 stores information such as "0001." Similarly, the vehicle information 2 field 7302 stores information such as "0002," the vehicle information 3 field 7303 stores information such as "0003," ..., etc.

[0081] <Storage of specific information> Next, specific information storage will be described. For example, with regard to the initial registration content of the vehicle master for a gas station called □△zaka Service Station, which has store number 01, if the registration date is January 1, 2016, then the registration date column 72002 stores, for example, "2016.01.01" in the vehicle information 1 column 7301; if the vehicle to be registered is a private vehicle, then the classification column 72011 stores, for example, "Private"; if the place name in the vehicle license plate information is Shinagawa, then the place name column 72012 stores, for example, "Shinagawa"; if the classification number in the vehicle license plate information is 330, then the classification number column 72013 stores, for example, "330"; if the hiragana notation of the vehicle license plate information is "a," then the hiragana column 72014 stores, for example, "a"; if the vehicle number in the vehicle license plate information is 1234, then the vehicle number column 72015 stores, for example, "1234,"... Similarly, in the vehicle inspection certificate column 7202, the vehicle name column 72021 stores, for example, "XYZ", the chassis number column 72022 stores, for example, "AB-CD", the model designation number column 72023 stores, for example, "JK-LM", the type classification number column 72024 stores, for example, "NR-QR", the manufacturer vehicle name column 72025 stores, for example, "XX Automobile Camera", the vehicle image code column 72026 stores, for example, "700001-001", the vehicle inspection classification column 72027 stores, for example, "our own company", the insurance company column 72028 stores, for example, "Bumpy Insurance", the insurance maturity column 72029 stores, for example, "2016.01.01", and the vehicle information column 720210 stores, for example, "Color: White...", ...

[0082] In the above explanation, character codes such as kanji and numbers are stored as the information stored in each column of the vehicle master 70, but it is also acceptable to use information such as a uniquely set code, or to add uniquely set information such as a code to a character code string.

[0083] <Customer master> Next, customer master 80, which manages information about target customers in an information processing system using a portable terminal, will be described with reference to Fig. 8. Customer master 80 includes a customer master information field 81 that stores master information for the customer master, a customer master management field 82 that stores management information for the customer master, and a customer information 1 field 8301, a customer information 2 field 8302, a customer information 3 field 8303, ..., which show customer information about individual automobiles. In addition, customer master management field 82 further includes a number field 8201, a registration date field 8202, a name field 8203, a postal code field 8204, an address field 8205, a telephone number field 8206, a contact field 8207, a membership number field 8208, a customer rank field 8209, a payment classification field 8210, a message field 8211, a business negotiation information field 8212, a transfer plan field 8213, a desired content field 8214, ..., and the like. The customer master 80 is calculated from related information by the management server 22 in accordance with a program stored in the management DB 21, or information entered by an operator, for example, via the keyboard of the management input device 24 of the management system 20, in accordance with a customer master setting screen (not shown) displayed on the display of the management output device 23. The customer master setting screen (not shown) has the same format as the customer master 80. If necessary, a customer master display screen (not shown) based on the contents of the customer master 80 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The customer master 80 may be input and stored in memory or the like on the store system 30 side. Information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0084] <Information to be stored in customer master> Next, we will explain the information stored in the customer master 80. First, in the customer master information column 81, for example, if a customer master relating to a gas station called □△zaka Service Station with store number 01 is registered on January 1, 2016, information such as "Customer master creation date: 2016.01.01 Store number: 01 Store name: □△zaka Service Station" is stored. In addition, in the customer master management column 82, the number column 8201 stores, for example, a "number," the registration date column 8202 stores, for example, a "registration date," the name column 8203 stores, for example, a "name," the postal code column 8204 stores, for example, a "postal code," the address column 8205 stores, for example, an "address," the phone number column 8206 stores, for example, a "telephone number," the contact column 8207 stores, for example, a "contact information," the membership number column 8208 stores, for example, a "membership number," the customer rank column 8209 stores, for example, a "customer rank," the payment classification column 8210 stores, for example, a "payment classification," the message column 8211 stores, for example, a "message," the negotiation information column 8212 stores, for example, "negotiation information," the transfer plan column 8213 stores, for example, a "transfer plan," the desired content column 8214 stores, for example, a "desired content," etc. Furthermore, in the number column 8201 of the customer information 1 column 8301, for example, information such as "0001" is stored. Similarly, for example, "0002" is stored in the customer information 2 column 8302, and for example, "0003", . . . , is stored in the customer information 3 column 83013, in order.

[0085] <Storage of specific information> Next, the storage of specific information will be described. For example, regarding the first registration content of the customer master for the □△ Slope Service Station, which is store number 01, a gasoline station, if the registration date in customer information column 8301 is January 1, 2016, in the registration date column 72002, for example, it is "2016.01.01"; if the customer's name is Tukidoka ○×, in the name column 8203, for example, it is "Tukidoka ○×"; if the postal code is 123 - 4567, in the postal code column 8204, for example, it is "123 - 4567"; if the address is ×× in the Chuo Ward, Tokyo, in the address column 8205, for example, it is "Chuo Ward, Tokyo ××"; if the phone number is 03 - 1234 - 5678, in the phone number column 8206, for example, it is "03 - 1234 - 5678"; if the contact information, for example, the email address is abcd@mar.co.jp, in the contact information column 8207, for example, it is "abcd@mar.co.jp"; also, if the customer becomes a member of the gasoline station, for example, and the membership number is 9876 - 5432···, in the membership number column 8208, for example, it is "9876 - 5432···"; if the customer rank is S, in the customer rank column 8209, for example, it is "S"; if the payment method is a cash card and the number is 1234 - 5678···, in the payment method column 8210, for example, it is "Cash Card 1234 - 5678···"; if there are 3 new arrival notices as the contact matter, in the contact matter column 8211, for example, it is "New Arrival Notices: 03"; if there is business negotiation information, in the business negotiation information column 8212, for example, it is "Yes"; if the customer has a car change plan, in the car change plan column 8213, for example, it is "Yes"; if the customer's desired car change content is Camera-Shi, in the desired content column 8214, for example, it is "Camera-Shi", such information is stored respectively. Furthermore, in customer information column 8302, customer information column 8303, ···, etc., it shall be stored in the same way as customer information column 8301 respectively.

[0086] Note that in the above description, as the stored information in each column of the customer master 80, for example, character codes using Chinese characters and numbers are stored, but it may be information such as a uniquely set code, or it may be a character code sequence with additional information such as a uniquely set code further added.

[0087] <Store Master> Next, a store master 90 that manages information about target stores in an information processing system using a portable terminal will be described with reference to Fig. 9. The store master 90 includes a store master information column 91 that stores master information for the store master, a store master management column 92 that stores management information for the store master, and a store information 1 column 9301, a store information 2 column 9302, a store information 3 column 9303, etc., which show information about individual stores. The store master management column 92 further includes a number column 921, a registration date column 922, a store name column 923, a postal code column 924, an address column 925, a telephone number column 926, a contact column 927, etc. The store master 90 is calculated from related information by the management server 22 in accordance with a program stored in the management DB 21, or information entered by an operator, for example, from the keyboard of the management input device 24 of the management system 20, in accordance with a store master setting screen (not shown) displayed on the display of the management output device 23. The store master setting screen (not shown) has the same format as the store master 90. If necessary, a store master display screen (not shown) based on the contents of the store master 90 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The store master 90 may be input and stored in memory on the store system 30 side. Information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0088] <Information to be stored in store master> Next, the information stored in the store master 90 will be described. First, the store master information column 91 stores information such as "store master." Furthermore, in the store master management column 92, the number column 921 stores, for example, a "number," the registration date column 922 stores, for example, a "registration date," the store name column 923 stores, for example, a "store name," the postal code column 924 stores, for example, a "postal code," the address column 925 stores, for example, an "address," the phone number column 926 stores, for example, a "phone number," and the contact column 927 stores, for example, "contact information," ... etc. Furthermore, in the number column 921, the store information 1 column 9301 stores, for example, information such as "01." Similarly, the store information 2 column 9302 stores, for example, "02," the store information 3 column 9303 stores, for example, information such as "03," ... etc. Next, the storage of specific information will be described. For example, if a gas station called □△zaka Service Station is registered as store number 01 on January 1, 2016, the registration date column 922 in store information 1 column 9301 would store information such as "2016.01.01" and the store name column 923 would store information such as "□△zaka Service Station." If the postal code is 765-4321, the postal code column 924 would store information such as "765-4321." If the address is □△zaka···, Meguro-ku, Tokyo, the address column 925 would store information such as "□△zaka···, Meguro-ku, Tokyo." If the telephone number is 03-2345-6789, the telephone number column 926 would store information such as "03-2345-6789." For contact information, an email address such as sankaku.···@··· contact column 927 would store information such as "sankaku.···." Furthermore, similar to the store information 1 column 8301, store information 2 column 8302, store information 3 column 8303, etc. are also stored.

[0089] In the above explanation, the information stored in each column of the store master 90 is, for example, a character code consisting of kanji characters and numbers, but it may also be information such as a uniquely set code, or a character code string to which a uniquely set code or other information has been added.

[0090] <Item Master> Next, an item master 100 that manages information about target items in an information processing system using a portable terminal will be described with reference to Fig. 10. The item master 100 comprises an item master information column 101 that stores item master information, an item master management column 102 that stores item master management information, and an item information 1 column 10301, an item information 2 column 10302, an item information 3 column 10303, ..., etc., which show information about individual items. The item master management column 102 further comprises a number column 1021, an item column 1022, a part number column 1023, a unit column 1024, a unit price column 1025, ..., etc. The item master 100 is calculated from related information by the management server 22 in accordance with a program stored in the management database 21, or information entered by an operator, for example, from the keyboard of the management input device 24 of the management system 20, in accordance with an item master setting screen (not shown) displayed on the display of the management output device 23. The item master setting screen (not shown) has the same format as the item master 100. If necessary, an item master display screen (not shown) based on the contents of the item master 100 is displayed, for example, on the management output device 23 of the management system 20 or the item output device 33 of the store system 30. The item master 100 may be input and stored in memory on the item system 30 side. Information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0091] <Information to be stored in the item master> Next, the information stored in the item master 100 will be described. First, the item master information column 101 stores information such as "item master." Furthermore, in the item master management column 102, the number column 1021 stores information such as "number," the item column 1022 stores information such as "item," the part number column 1023 stores information such as "part number," the unit column 1024 stores information such as "unit," and the unit price column 1025 stores information such as "unit price," ... Furthermore, in the number column 1021, the item information 1 column 10301 stores information such as "0001." Similarly, the item information 2 column 10302 stores information such as "0002," the item information 3 column 10303 stores information such as "0003," ..., and so on. Next, the storage of specific information will be described. For example, when high-octane gasoline is registered as item number 0001, item column 1022 of item information 1 column 10301 stores, for example, "high-octane gasoline," and if the product number of high-octane gasoline is 123450000, product number column 1023 stores, for example, "123450000." If the minimum unit of sale for high-octane gasoline is 0.01 liter, unit column 1024 stores, for example, "0.01 liter." If the unit price per unit is 1 yen 50 sen, unit price column 1025 stores, for example, "1.5 yen." Furthermore, item information 2 column 10302, item information 3 column 10303, etc. store information similar to item information 1 column 10301.

[0092] In the above explanation, character codes such as kanji and numbers are stored as the information stored in each field of the item master 100, but it is also acceptable to use information such as a uniquely set code, or to add uniquely set information such as a code to a character code string.

[0093] <Service Master> Next, the service master 110 that manages information on target services in an information processing system using a portable terminal will be described with reference to Fig. 11. The service master 110 includes a service master information column 111 that stores service master information, a service master management column 112 that stores service master management information, and a service information 1 column 11301, a service information 2 column 11302, a service information 3 column 11303, etc., which show information on individual services. The service master management column 112 further includes a number column 1121, a service name column 1122, a service number column 1123, a standard time column 1124, a unit price column 1125, etc. The service master 110 is calculated from related information by the management server 22 in accordance with a program stored in the management DB 21, for example, or information entered by an operator via the keyboard of the management input device 24 of the management system 20 in accordance with a service master setting screen (not shown) displayed on the display of the management output device 23. The service master setting screen (not shown) has the same format as the service master 110. If necessary, a service master display screen (not shown) based on the contents of the service master 110 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The service master 110 may be input and stored in a memory or the like on the store system 30 side. Information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example. Alternatively, information input and stored on the store system 30 side may be sent to the management system 20 side.

[0094] <Information to be stored in the service master> Next, the information stored in the service master 110 will be described. First, the service master information column 111 stores information such as "service master." Furthermore, in the service master management column 112, the number column 1121 stores information such as "number," the service name column 1122 stores information such as "service name," the service number column 11023 stores information such as "service number," the standard time column 11024 stores information such as "standard time," and the unit price column 11025 stores information such as "unit price," ... Furthermore, in the number column 1121, the item information 1 column 11301 stores information such as "0001." Similarly, the item information 2 column 11302 stores information such as "0002," the item information 3 column 11303 stores information such as "0003," ..., and so on. Next, specific information storage will be described. For example, when a car wash is registered as service number 0001, for example, "car wash" is stored in item column 112 of item information 1 column 11301, if the car wash service number is 45670000, information such as "123450000" is stored in product number column 1123, if the standard time required for car washing is 60 minutes, for example, "60 minutes" is stored in standard time column 1124, and if the unit price required for car washing is 10,000 yen, information such as "10,000 yen" is stored in unit price column 1125. Furthermore, similar to service information 1 column 11301, information is also stored in service information 2 column 11302, service information 3 column 11303, etc.

[0095] In the above explanation, character codes such as kanji and numbers are stored as the information stored in each column of the service master 110, but it is also acceptable to use information such as a uniquely set code, or to add information such as a uniquely set code to a character code string.

[0096] <Store management database> Next, the store management database 120 that manages information about target stores in an information processing system using a portable terminal will be described with reference to Fig. 12. The store management database 120 includes a store management information column 121 that stores information about the store management database, a store information management column 122 that stores management information about the store management database, and a store management information 1 column 12301, a store management information 2 column 12302, a store management information 3 column 12303, ..., etc., which indicate individual store management information. The store information management column 122 further includes a number column 12201, a vehicle number column 12202, a fuel lane column 12203, a time column 12204, a vehicle master registration number column 12205, an item number column 12206, a service number column 12207, a customer master number column 12208, an owned points column 12209, an unreflected points column 12210, ..., etc.

[0097] The store management database 120 is stored in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. The information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21, or the information entered by an operator from the keyboard of the management input device 24 of the management system 20 in accordance with a store management database setting screen (not shown) displayed on the display of the management output device 23, is stored in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. The store management database setting screen (not shown) has the same format as the store management database 120. If necessary, a store management database display screen (not shown) based on the contents of the store management database 120 is displayed on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The store management database 120 may be input on the information processing system 30 side and stored in memory, etc. Furthermore, information input and stored on the management system 20 side may be sent to the store system 30 side, for example, via the network 10, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0098] <Information to be stored in the store management database> Next, we will explain the information stored in the store management database 120. First, in the store management information column 121, for example, if the date on which information is stored is January 1, 2016, the corresponding store number is 01, and the corresponding store name is □△zaka Service Station, then the following information will be stored: "Store management database date: 2016.01.01 store number: 01 store name: □△zaka Service..." In addition, in the store information management column 122, the number column 12201 stores, for example, a "number," the vehicle number column 12202 stores, for example, a "vehicle number," the fuel lane column 12203 stores, for example, a "fuel lane," the time column 12204 stores, for example, a "time," the vehicle master registration number column 12205 stores, for example, a "vehicle master registration number," the item number column 12206 stores, for example, an "item number," the service number column 12207 stores, for example, a "service number," the customer master number column 12208 stores, for example, a "customer master number," the owned points column 12209 stores, for example, "owned points," the unreflected points column 12210 stores, for example, "unreflected points," etc. Furthermore, the store management information 1 column 12301 of the number column 12201 stores, for example, information such as "0001." Similarly, store management information 2 column 12302 stores, for example, "0002," store management information 3 column 12303 stores, for example, "0003," . . . , and so on.

[0099] <Storage of specific information> Next, the storage of specific information will be described. For example, at a gas station called □△zaka Service Station, which has store number 01, if the vehicle number of the first vehicle to visit on January 1, 2016 is Shinagawa..., the vehicle refueled in fueling lane 03 of the service station, and the time was from 7:20:23 to 7:23:45 a.m., then in store management information 1 column 12301, the vehicle number column 12202 will store, for example, "Shinagawa...", the fueling lane column 12203 will store, for example, "03", and the time column 12204 will store, for example, "07:20.23~07:23.45". Furthermore, if the vehicle number "Shinagawa..." at store number 01 is registered in vehicle master 70 and the registration number in vehicle master 70 is, for example, 0001, then, for example, "0001" will be stored in vehicle master registration number column 12205; if the vehicle in question has been refueled with, for example, high-octane gasoline, then, since high-octane gasoline is registered in item information 1 column 10301 of item master 100, the registration number 0001 in item master 100 will be stored as "H0001" in item number column 12206, for example, 01 item column 122061; and similarly, the numbers of the items purchased at the corresponding gas station will be stored in 02 item column 122062, 03 item column 122063, ..., etc.

[0100] In addition to purchasing goods, if the vehicle in question is washed, for example, the registration number according to the service content registered in the service master 110 is stored in the 01 service column 122071, 02 service column 122072, 03 service column 122073, ..., etc. of the service number column 12207, just like the item. Also, various services, etc. are provided in accordance with the point information stored in the retained points column 12209. If the service points held by a customer stored in the customer master number column 12208 are, for example, 1234 points, then information such as "1234" is stored in the retained points column 12209, and if the number of unreflected service points is 12, then information such as "12" is stored in the unreflected points column 12210. Note that the lane numbers stored in the refueling lane column 12203 are not limited to refueling facilities and may be assigned to car wash facilities, for example. Also, if the car is washed after refueling, the service number for the car wash, for example, may be stored together with the refueling in the same store management information column 12301, 12302, etc., according to the number of the original refueling lane.

[0101] In the above explanation, the information stored in each column of the store management database 120 is, for example, a character code consisting of kanji characters and numbers, but it is also possible to use information such as a uniquely set code, or to add information such as a uniquely set code to a character code string.

[0102] <Inspection result management information> Next, inspection result management information 130 that manages inspection result information for target vehicles in an information processing system using a portable terminal will be described with reference to Fig. 13. Inspection result management information 130 includes an inspection result management information column 131 that stores information on the inspection result management information, an inspection result management column 132 that stores management information for the inspection result management information, an inspection result column 13301 that shows individual inspection result management information, a response content column 13302, a next vehicle inspection column 13303, an interim response column 13304, etc. Furthermore, the inspection result management column 132 is configured to include a content column 1320, an implemented statutory inspection item column 1321, an implemented device column 1322, an implementation details column 1323, etc., the implemented statutory inspection item column 1321 includes a steering device column 13211, a braking device column 13212, etc., and the implementation details column 1323 further includes a handle column 132111, a gear column 132112, etc., a wheel column 132121, a power steering column 132122, etc.

[0103] The inspection result management information 130 is calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21, for example, or is information entered by an operator, for example, from the keyboard of the management input device 24 of the management system 20, in accordance with an inspection result management information setting screen (not shown) displayed on the display of the management output device 23. The inspection result management information 130 is stored in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. The inspection result management information setting screen (not shown) has the same format as the inspection result management information 130. If necessary, an inspection result management information display screen (not shown) according to the contents of the inspection result management information 130 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The inspection result management information 130 may be input on the store system 30 side and stored in a memory, etc. In addition, information input and stored on the management system 20 side may be sent to the store system 30 side, for example, via the network 10, or information input and stored on the information processing system 30 side may be sent to the management system 20 side.

[0104] <Information to be stored in inspection result management information> Next, we will explain the information stored in the inspection result management information 130. First, in the inspection result management information column 131, for example, if the store number is 01, the inspection date is January 1, 2016, and the vehicle number of the vehicle in question is Shinagawa..., the vehicle master number is 0001, and the management number is 160101-..., then the following information is stored: "Inspection result management information Store No. 01 Date: 2016.01.01 Vehicle number: Shinagawa... Vehicle master: 0001 Management No. 160101-...". In addition, in the inspection result management column 132, the content column 1320 stores information such as "content", the implemented statutory inspection item column 1321 stores information such as "implemented statutory inspection item", the implemented device column 1322 stores information such as "steering device" in the steering device column 13211, "brake device" in the braking device column 13212, "brake device", ..., etc., in the implementation details column 1323, the handle column 132111 stores information such as "handle", the gear column 132112 stores information such as "gear", ..., etc., in the braking device column 13212, the wheel column 132121 stores information such as "wheel", and the power steering column 132122 stores information such as "power steering column", ..., etc.

[0105] Furthermore, in the content column 1320, the inspection result column 13301 stores information such as "inspection result," the response content column 13302 stores information such as "response content," the next inspection column 13303 stores information such as "next inspection," and the interim response column 13304 stores information such as "interim response," etc. Next, specific information storage will be described. For example, with regard to the results of a vehicle inspection conducted on January 1, 2016, at store No. 01 managed by information management No. 160101-, with the vehicle number Shinagawa, etc. and the vehicle master number 0001, if the steering wheel of the steering device passed, the gear had a problem, etc., and the wheels of the control device failed, then in the inspection result column 13301, the steering wheel column 132111 stores information such as "◯," the gear column 132112 stores information such as "△," etc., and the wheel column 132121 stores information such as "X," etc. Similarly, the corresponding inspection results are stored in the response content column 13302, the next vehicle inspection column 13303, the interim response column 13304, etc.

[0106] In the above explanation, character codes such as kanji and numbers are stored as the information stored in each column of the inspection result management information 130, but it is also acceptable to use information such as a uniquely set code, or to add information such as a uniquely set code to a character code string.

[0107] <Vehicle management database> Next, a vehicle-specific management database 140 that manages information for each target vehicle in an information processing system using a portable terminal will be described with reference to Fig. 14. The vehicle-specific management database 140 includes a vehicle-specific management information column 141 that stores information for the vehicle-specific management database, a vehicle-specific management information management column 142 that stores management information for the vehicle-specific management database, and a vehicle-specific management information 1 column 14301, a vehicle-specific management information 2 column 14302, a vehicle-specific management information 3 column 14303, etc., which indicate individual vehicle-specific management information. The vehicle-specific management information management column 142 further includes a number column 1420, a date column 1421, a store number column 1422, a store management database number column 1423, an item / service content column 1424, etc., and the item / service content column 1424 further includes a content 1 column 14241, a content 2 column 14242, a content 3 column 14243, etc.

[0108] In addition, the vehicle-specific management database 140 stores information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB21, or information entered by an operator, for example, from the keyboard of the management input device 24 of the management system 20 in accordance with a vehicle-specific management database setting screen (not shown) displayed on the display of the management output device 23, in the management device DB21 by the management device server 22 in accordance with a program stored in the management device DB21.

[0109] The vehicle-specific management database setting screen (not shown) is assumed to have the same format as the vehicle-specific management database 140. Furthermore, if necessary, a vehicle-specific management database display screen (not shown) according to the contents of the vehicle-specific management database 140 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle-specific management database 140 may be input and stored in memory or the like on the store system 30 side. Information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0110] <Information stored in the vehicle management database> Next, the information stored in the vehicle-specific management database 140 will be described. First, in the vehicle-specific management information column 141, for example, if the vehicle number of the relevant vehicle is Shinagawa... and the vehicle master number is 0001, information such as "Vehicle-specific management database vehicle number: Shinagawa... Vehicle master: 0001..." is stored. Furthermore, in the vehicle-specific management information management column 142, the number column 1420 stores information such as "number," the date column 1421 stores information such as "date," the store number column 1422 stores information such as "store number," and the store management database number column 1423 stores information such as "store management database number," etc. Furthermore, in the number column 1420, the vehicle-specific management information 1 column 14301 stores information such as "0001." Similarly, the vehicle-specific management information 2 column 14302 stores, for example, "0002," and the vehicle-specific management information 3 column 14303 stores, for example, "0003," . . . , and so on.

[0111] Next, specific information storage will be described. For example, if the initial registration of a vehicle with vehicle number: Shinagawa... and vehicle master number 0001 is on January 1, 2016, at store number 01, and the vehicle is registered as store management database 120 number 0001, then information such as "2016.01.01" is stored in the date column 1421 of the vehicle-specific management information 1 column 14301, "01" is stored in the store number column 1422, and "0001" is stored in the store management database number column 1423. Hereinafter, each time the vehicle registered as vehicle master number 0001 visits each store, each piece of information is stored sequentially.

[0112] In the above explanation, character codes such as kanji and numbers are stored as the information stored in each column of the vehicle-specific management database 140, but it is also acceptable to use information such as a uniquely set code, or to add uniquely set information such as a code to a character code string.

[0113] <Schedule management table by vehicle> Next, vehicle-specific schedule management table 150, which manages past inspection dates, maintenance dates, and future scheduled inspection dates for each vehicle, will be described with reference to Fig. 15. Vehicle-specific schedule management table 150 is configured to include start year vehicle-specific schedule management table 151, intermediate vehicle-specific schedule management tables 152 to 158, ..., and end year vehicle-specific schedule management table 159. Taking start year vehicle-specific schedule management table 151 as an example, each vehicle-specific schedule management table further includes a start year item column 1511, and a January column 15111, a February column 15112, a March column 15113, ..., and a December column 151112 that store information for each month.

[0114] The vehicle-specific schedule management table 150 is generated by storing, in the management device DB 21, information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21, or information entered by an operator from the keyboard of the management input device 24 of the management system 20 in accordance with a vehicle-specific schedule management table setting screen (not shown) displayed on the display of the management output device 23, by the management device server 22 in accordance with a program stored in the management device DB 21. The vehicle-specific schedule management table setting screen (not shown) has the same format as the vehicle-specific schedule management table 150.

[0115] Furthermore, if necessary, a vehicle-specific schedule management table display screen (not shown) according to the contents of the vehicle-specific schedule management table 150 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle-specific schedule management table 150 may be input on the store system 30 side and stored in memory, etc. Information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the information processing system 30 side may be sent to the management system 20 side.

[0116] Regarding the schedule management function of the vehicle-specific schedule management table 150, the information stored in the vehicle-specific schedule management table 150 is selected by the management system 20, related system 240, store system 30, etc., and then sent as needed via the customer support system 201, for example, via a mobile terminal service company, to, for example, a mobile terminal 40. Furthermore, not only is vehicle-related schedules related to sales activities, such as sending information via telephone, other than the mobile terminal 40, managed, but also, for example, matters occurring at each store regarding customers, stores, etc. are managed by store in accordance with the vehicle-specific schedule management table 150. Furthermore, information may be sent to each store in accordance with the customer.

[0117] <Schedule management table by start year and vehicle> Next, details of the information stored in the vehicle-specific schedule management table 150 will be explained using the start year vehicle-specific schedule management table 151 as an example. The start year item column 1511 stores the vehicle number information, vehicle master number information, etc., corresponding to the vehicle-specific schedule management. Furthermore, if the vehicle-specific schedule management start year for the vehicle-specific schedule management is 2016, the information "Vehicle-specific schedule management 2016" is also stored. Note that in the vehicle-specific schedule management tables from the start year onwards, information such as "2017," "2018," etc. is stored instead of "2016," and the year information that is the end year for management is stored in the final year of the vehicle-specific schedule management.

[0118] <Schedule management table by start year and vehicle> Next, regarding the daily information for each vehicle's schedule management, using the start year vehicle schedule management table as an example, the January column 15111, February column 15112, March column 15113, ..., and December column 151112, which store the daily information for each vehicle's schedule management, store, for example, a calendar for each month of the year. The monthly calendar columns may be configured so that, for example, Sunday is at the left end and Saturday is at the right end, and dates may be stored according to the year information stored in the start year item column. Furthermore, the daily information for each vehicle's schedule management is stored in the same way as the start year vehicle schedule management table up to the end year vehicle schedule management table 159. Furthermore, if the planned start date for the vehicle schedule management is, for example, June 3, 2016, the information columns for each day from June 3 onwards store, for example, the vehicle's inspection expiration date, tire change due date, engine oil change due date, etc. Based on this information, the management system 20 and / or the information processing system 30 may calculate the next expiration date, estimated replacement date, etc., and based on this, information indicating the vehicle inspection deadline, tire expiration date, engine oil change time, etc. may be displayed, for example, by changing the display color when displayed on a display, etc. Furthermore, if the vehicle has visited the store before, a store employee may be contacted via the employee terminal 3013, etc., to, for example, thank the customer for visiting again.

[0119] In the above explanation, the information stored in each column of the vehicle-specific schedule management table 150 is, for example, a character code consisting of kanji characters and numbers, but it is also acceptable to use information such as a uniquely set code, or to add information such as a uniquely set code to a character code string.

[0120] The outline of the system according to the present application has been explained above. A specific method for managing sales activities will now be explained using operations at a gas station as an example.

[0121] <Gas station work> First, suppose a customer drives a vehicle (not shown) to a gas station and fills up with gasoline, for example. In this system, when the vehicle enters the gas station's fueling area, an image of the vehicle is captured by, for example, the camera 3011 in the functional block diagram showing the general configuration of the information processing system shown in FIG. 1 . The image is analyzed by, for example, the store device processor 32, shown in detail in the store system 30 of FIG. 3 , using a program stored in the store device memory 31, and the vehicle's license plate number, for example, is captured as digital information. This license plate number information is stored in the vehicle number column 12202 of the store management database 120 shown in FIG. 12 as the latest information for the gas station corresponding to the corresponding store number. The store system 30 stores information about the fueling situation in the store management database 120, for example, in the fueling lane column 12203, the time column 12204, etc.

[0122] The stored information not only makes it possible to know the current situation or the situation at the previous gas station, but also makes it possible to know whether the vehicle information has already been registered by, for example, comparing the vehicle number information stored in the vehicle number column 12202 of the relevant store management database 120 with the vehicle number information column 7201 of the vehicle master 70 shown in Fig. 7. If the vehicle is not registered in the vehicle master 70, it is registered in the vehicle master 70 as a new vehicle.

[0123] For example, newly registered vehicle information is collected from the store system 30 via the network 10, for example, by collecting vehicle inspection information for the vehicle in question from a database in the related system 240 based on the vehicle number information, and storing the information in a related information column. However, information about the customer driving the vehicle is collected separately. Furthermore, if vehicle and customer information has already been collected, for example, when the vehicle inspection deadline is approaching, sales activities can be conducted by informing the customer of the inspection date. However, in order to exchange sales information between store employees and customers, it is preferable to display the information on the display of a portable terminal device, for example, and conduct sales activities based on this information, rather than simply communicating verbally. Furthermore, as mentioned above, the presence of a portable terminal device is essential for information exchange, even when collecting information about vehicles and customers visiting the store for the first time.

[0124] <Operation of portable terminal device> The operation of a portable terminal device that exchanges information for sales activities in such a store will be described using, for example, mobile terminal 40 shown in Fig. 1 as an example. Mobile terminal 40 is configured from hardware including mobile terminal 40 shown in Fig. 4, mobile terminal output device 43 which is a detailed diagram of mobile terminal 40 shown in Fig. 5, and mobile terminal input device 44 which is a detailed diagram of mobile terminal 40 shown in Fig. 6. Image output unit 4321 is connected to, for example, a display, and displays information via mobile terminal output device 43.

[0125] <Device search screen> A terminal search screen 160 for searching for targets for sales activities using a mobile terminal in a store will be described with reference to Fig. 16. The terminal search screen 160 comprises a screen search information field 161, a search selection field 162, an input information display field 163, an input key field 164, a control input field 165, etc., and further comprises a telephone number search field 16201, a number search field 16202, etc. as the search selection field 162, and further comprises a terminal number input 1 field 16401, a terminal number input 2 field 16402, a terminal number input 3 field 16403, a terminal number input 4 field 16404, etc. as the input information display field 163, and an input key field 164. , terminal numeric input 5 field 16405, terminal numeric input 6 field 16406, terminal numeric input 7 field 16407, terminal numeric input 8 field 16408, terminal numeric input 9 field 16409, terminal numeric input 0 field 16400, all clear input field 16411, one character clear input field 16412, search start input field 16499, ..., etc., and furthermore, as control input fields 165, it further includes a back input field 16501, a reload input field 16502, a forward input field 16503, ..., etc.

[0126] The terminal search screen 160 is information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21, for example, or information input by an operator from the keyboard of the management input device 24 of the management system 20 in accordance with a terminal search screen setting screen (not shown) displayed on the display of the management output device 23, and is stored in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. The terminal search screen setting screen (not shown) is assumed to have the same format as the terminal search screen 160.

[0127] Furthermore, if necessary, a terminal search screen display screen (not shown) according to the contents of the terminal search screen 160 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The terminal search screen 160 may be input on the store system 30 side and stored in memory, etc. Also, information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0128] <Information stored on the device search screen> Next, we will explain the information stored in the terminal search screen 160. First, when displaying, for example, on the display of the mobile terminal 40 for sales activities at a gas station called □△zaka Service Station on December 1, 2016, information such as "Login □△zaka SS Date: 2016.12.01..." is stored in the terminal search screen information field 161.

[0129] In the terminal search screen management field 162, the telephone number search field 16201 may be set to, for example, "phone number search", the number search field 16202 may be set to, for example, "number search", and further, in the input key field 164, the terminal numeric input 1 field 16401 may be set to, for example, "1", the terminal numeric input 2 field 16402 may be set to, for example, "2", the terminal numeric input 3 field 16403 may be set to, for example, "3", the terminal numeric input 4 field 16404 may be set to, for example, "4", the terminal numeric input 5 field 16405 may be set to, for example, "5", the terminal numeric input 6 field 16406 may be set to, for example, "6", the terminal numeric input 7 field 16407 may be set to, for example, "7", the terminal numeric input The 8 column 16408 stores, for example, "8," the terminal numerical value input 9 column 16409 stores, for example, "9," the terminal numerical value input 0 column 16400 stores, for example, "0," the all clear input column 16411 stores, for example, "AC," the single character clear input column 16412 stores, for example, "C," the search start input column 16499 stores, for example, "SEARCH," ..., and further, as the control input column 165, the back input column 16501 stores, for example, "back," the reload input column 16502 stores, for example, "reload," and the next input column 16503 stores, for example, "next." The stored information is displayed, for example, on the display of the mobile terminal 40.

[0130] <Operations by store employees, etc.> Next, we will explain how, for example, a program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42 store, on the terminal search screen 160, the operation content of a store employee or the like with respect to an image displayed on the display of the mobile terminal 40. First, the store employee inputs the vehicle number (also referred to as a license plate number) of the target vehicle on the display of the mobile terminal 40 in order to display, for example, information about a vehicle parked in a gasoline filling lane (not shown) on the display of the mobile terminal 40. For example, if the vehicle number is 1234, the store employee presses, for example, with a fingertip, the display screen displaying the information "1" stored in the terminal number input 1 field 16401 of the terminal search screen 160. The mobile terminal 40 recognizes, for example, by a resistive film method, that the number "1" has been specified in response to the operation by the store employee, and stores the information "1" in the most significant digit of the input information display field 163 of the terminal search screen 160.

[0131] As the store employee subsequently presses the display screen displaying "2," "3," and "4" in sequence, the information "2," "3," and "4" is stored in input information display field 163, just as in the case of "1." As a result, the information "1234" is displayed in the portion of the display of mobile terminal 40 that corresponds to input information display field 163. When the store employee confirms from the display screen that the vehicle number has been entered correctly, he or she finishes entering the vehicle number to be searched for by, for example, pressing with a fingertip the display screen displaying the information "SEARCH" stored in search start input field 16499. For example, by a program stored in mobile terminal device memory 41 of mobile terminal 40 and mobile terminal device processor 42, the information regarding the entered vehicle number is compared with the information in vehicle number information field 7201 of vehicle master 70 corresponding to the relevant store, and the relevant vehicle is selected.

[0132] In addition, when different vehicle numbers are assigned to the same vehicle, the information is managed in a separate data table (not shown). In addition, when different customers, such as family members, use the same vehicle, the information is managed in a separate data table (not shown). Furthermore, when the same customer has different personal information, the information is managed in a separate data table (not shown). In addition, when the owner of the same vehicle changes, information about the vehicle is managed for each owner in a separate data table (not shown). Furthermore, in the above explanation, for example, operation processing related to input is performed on the mobile terminal 40, but some of the processing may be performed, for example, by the mobile terminal service company 2011, or further, for example, by the related system 240 via the network 10. In addition, all of these operation processing is the same.

[0133] In the above explanation, the information stored in each field of the terminal search screen 160 is, for example, a character code consisting of kanji characters and numbers, but it may also be information such as a uniquely set code, or a character code string to which information such as a uniquely set code has been added.

[0134] <Vehicle display list> Next, the vehicle display list 170 that stores information about the selected vehicle will be described with reference to FIG.

[0135] The vehicle display list 170 includes a vehicle display list information field 171, a vehicle display list search field 172, a sales information input field 173, a vehicle display management field 174, a vehicle detail information field 175, a control input field 176, etc., and the vehicle detail information field 175 includes a vehicle detail information 1 field 1751, a vehicle detail information 2 field 1752, a vehicle detail information 3 field 1753, etc., and the vehicle display list search field 172 includes a vehicle number input field 17201, a vehicle number search display field 17202, a vehicle number search field 17203, etc. Furthermore, as a sales information input field 173, there are a new customer registration field 17301, an estimate creation field 17302, an order creation field 17303, etc., and as a vehicle display management field 174, there are a chart field 17401, a vehicle number field 17402, a model and name field 17403, a photo field 17404, a color field 17405, a name field 17406, a telephone field 17407, etc., and in a vehicle detail information field 175, there are a vehicle detail information 1 field 1751, a vehicle detail information 2 field 1752, a vehicle detail information 3 field 1753, etc. 3, ···, etc., and further, as detailed information of the chart column 17401, chart detail columns 17511, 17521, 17531, ···, etc., as detailed information of the vehicle number column 17402, vehicle number detail columns 17512, 17522, 17532, ···, etc., as detailed information of the vehicle model / vehicle name column 17403, vehicle model / vehicle name detail columns 17513, 17523, 17533, ···, etc., as detailed information of the photo column 17404, photo detail columns 17514, 17524, 17534, ···, etc., Detailed information for the color field 17405 includes color detail fields 17515, 17525, 17535, etc. Detailed information for the name field 17406 includes name detail fields 17516, 17526, 17536, etc. Detailed information for the phone field 17407 includes phone detail fields 17517, 17527, 17537, etc. Furthermore, the control input field 176 further includes a back input field 17601, a reload input field 17602, a forward input field 17603, etc.

[0136] The vehicle display list 170 is generated by the management device server 22 according to a program stored in the management device DB 21, and is stored in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. The vehicle display list setting screen (not shown) is assumed to have the same format as the vehicle display list 170. If necessary, a vehicle display list display screen (not shown) according to the contents of the vehicle display list 170 is displayed on, for example, the management output device 23 of the management system 20, the store output device 33 of the store system 30, or the like. The vehicle display list 170 may be input on the store system 30 side and stored in a memory or the like. Furthermore, information input and stored on the management system 20 side may be sent to the store system 30 side, for example, via the network 10, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0137] <Information to be stored in the vehicle display list> Next, we will explain the information stored in the vehicle display list 170. First, when the vehicle display list 170 is displayed on, for example, the display of the mobile terminal 40 for sales activities at a gas station called □△zaka Service Station on December 1, 2016, information such as "Vehicle Display List □△zaka SS Date: 2016.12.01..." is stored in the vehicle display list information field 171. In the vehicle display list management field 172, the vehicle number input field 17201 may be, for example, "vehicle number", the vehicle number search field 17203 may be, for example, "search", ..., etc., in the sales information input field 173, the new customer registration field 17301 may be, for example, "new customer registration", the quotation creation field 17302 may be, for example, "quote creation", the order creation field 17303 may be, for example, "order creation", ..., etc., and further in the vehicle display management field 174, the chart field 17401 may be, for example, "chart", the vehicle number field 17402 may be, for example, "vehicle number", the model / name field 17403 may be, for example, "vehicle number", ..., etc. Information such as "model and name" is stored in 17403, for example, "photo" in photo field 17404, for example, "color" in color field 17405, for example, "color", "name" in name field 17406, for example, "name", "phone" in phone field 17407, for example, "phone", ..., etc., ..., and further, information such as "back" is stored in back input field 17601 of control input field 176, "reload" in reload input field 17602, and "forward" in forward input field 17603, ..., etc. The stored information is displayed on the display of mobile terminal 40, for example.

[0138] <Information sent to store employees> Next, we will explain the information transmitted to the store employee by the vehicle display list 170 displayed on the display of the mobile terminal 40. When the store employee inputs, for example, vehicle number 1234 on the terminal search screen 160 and requests a list display of information related to the corresponding vehicle number, the mobile terminal 40 displays the list information from, for example, the management system 20, the store system 30, etc., via, for example, the customer support system 201 and, for example, the network 10, in the vehicle detail information column 175 of the vehicle display list 170. Specifically, when medical record information exists for a vehicle stored in vehicle detailed information 1 column 1751, the display in vehicle detailed information column 1755 stores, for example, "Yes" in medical record column 17511, "1234" in vehicle number column 17512, "XX car camera" in vehicle model / name column 17513, "700001-001" in image file name storing an image of the corresponding vehicle in photo column 17514, "White" in color column 17515, "Mr. / Ms. XX" in name column 17516, and "03-1234-..." in telephone column 17517. Similarly, information relating to the vehicle corresponding to vehicle number 1234 is stored in vehicle detailed information 2 column 1752, vehicle detailed information 3 column 1753, etc.

[0139] The information stored in vehicle display list 170 in this way is displayed on the display of mobile terminal 40, but for example, in the case of displaying photo column 17514, information such as file name: 700001-001 is stored in the corresponding database, memory, etc., but when displayed on the display, an image with the corresponding image file name is displayed, so Fig. 17 shows a screen image displaying the image. In the above explanation, except for photo column 17514, character codes such as kanji and numbers are stored as the stored information in each column of vehicle display list 170, but it may be information such as a uniquely set code, or a character code string to which a uniquely set code or other information is further added.

[0140] Next, we will explain how, for example, the program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42 store the operation content of a store employee in response to an image displayed on the display of the mobile terminal 40 in the vehicle display list 170. First, if the store employee enters a corresponding vehicle number on the terminal search screen 160 but nothing is displayed in the name field 17406, the phone number field 17407, etc. of the vehicle detail information field 175 of the vehicle display list 170, this means that no customer associated with the corresponding vehicle number is registered, and the store employee will, for example, press the new customer registration field 17301 with his / her finger to register a new customer.

[0141] Next, the new registration screen 180 for new registration when a store employee specifies new customer registration as described above will be described with reference to Fig. 18. The new registration screen 180 includes a new registration screen information field 181, a new registration screen search field 182, a vehicle registration input field 183, a customer registration input field 184, a control input field 185, etc. Furthermore, the new registration screen search field 182 includes a vehicle registration selection field 18201, a customer registration selection field 18202, etc., and the vehicle registration input field 183 includes a vehicle number registration field 18301, a vehicle model / name field 18302, a vehicle sales field 18311, a vehicle inspection field 18312, a vehicle It further includes an inspection expiration date field 18321, an insurance expiration date field 18322, a previous inspection date field 18331, an inspection content field 18332, ..., etc., and further includes customer registration input fields 184 such as a name field 18401, a telephone number field 18402, a postal code field 18411, an address field 18412, ..., etc., and further includes control input fields 185 such as a back input field 18501, a reload input field 18502, a forward input field 18503, ..., etc.

[0142] The new registration screen 180 may be generated by, for example, storing information calculated from related information by the mobile terminal processor 42 of the mobile terminal 40 in accordance with a program stored in the mobile terminal memory 41, or information entered by a store employee on the screen or keyboard of the mobile terminal input device 44 of the mobile terminal 40 in accordance with a new registration screen setting screen (not shown) displayed on the display of the mobile terminal output device 43, in the mobile terminal memory 41 by the mobile terminal processor 42 in accordance with a program stored in the mobile terminal memory 41, and displaying the information on the display of the mobile terminal 40. Alternatively, the management device server 22 may store information calculated from related information in accordance with a program stored in the management device DB 21, or information entered by an operator on the keyboard of the management input device 24 of the management system 20 in accordance with a new registration screen setting screen (not shown) displayed on the display of the management output device 23, in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21.

[0143] The new registration screen setting screen (not shown) has the same format as the new registration screen 180. Furthermore, if necessary, a new registration screen display screen (not shown) according to the contents of the new registration screen 180 is displayed, for example, on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The new registration screen 180 may be input on the store system 30 side and stored in memory, etc. Furthermore, information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0144] <Information to be stored on the new registration screen> Next, we will explain the information stored in the new registration screen 180. First, when the new registration screen 180 is displayed on, for example, the display of the mobile terminal 40 for sales activities at a gas station called □△zaka Service Station on December 1, 2016, information such as "New registration □△zaka SS Date: 2016.12.01..." is stored in the new registration screen information field 181. In the new registration screen search field 182, the vehicle registration selection field 18201 is pre-filled with information such as "Vehicle registration", the customer registration selection field 18202 is pre-filled with information such as "Customer registration", etc., and in the vehicle registration input field 183, the vehicle number registration field 18301 is pre-filled with information such as "Vehicle number:", the model and name field 18302 is pre-filled with information such as "Model and name:", the vehicle sales field 18311 is pre-filled with information such as "Vehicle sales:", the vehicle inspection field 18312 is pre-filled with information such as "Vehicle inspection:", the vehicle inspection expiration date field 18321 is pre-filled with information such as "Vehicle inspection expiration date:", the insurance expiration date field 18322 is pre-filled with information such as "Insurance expiration date:", the last inspection implementation date field 18331 is pre-filled with information such as The "Last inspection date:" and inspection content field 18332 are pre-stored with information such as "Inspection content:", ...; the customer registration input field 184 is pre-stored with information such as "Name:", telephone number field 18402 is pre-stored with information such as "Telephone:", postal code field 18411 is pre-stored with information such as "Postal code:", address field 18412 is pre-stored with information such as "Address:", ...; and the control input field 185 is pre-stored with information such as "Back", reload input field 18502 is pre-stored with information such as "Reload", and forward input field 18503 is pre-stored with information such as "Forward", ...

[0145] <Information entered by store employees> Next, information input by, for example, a store employee on new registration screen 180 displayed on the display of mobile terminal 40 will be described. As described above, even if a store employee inputs a corresponding vehicle number, no customer is registered in association with the corresponding vehicle number, and therefore no customer information is displayed in name field 17406, phone field 17407, etc. of vehicle detail information field 175 of vehicle display list 170. In this case, when the store employee presses new customer registration field 17301 with, for example, a finger, new registration screen 180 is displayed. The store employee inputs customer information into each field of customer registration input field 184 on new registration screen 180. For example, when entering a customer name, the store employee presses the portion displaying name field 18401 with, for example, a finger, which displays, for example, a sub-screen for character input (not displayed), and the employee inputs information in accordance with this. Similarly, input is made into each field other than the name.

[0146] When new registration screen 180 is displayed to input the above customer information, if there is already stored vehicle registration information, it is displayed in the corresponding fields of vehicle registration input field 183. However, if a store employee wishes to input information into a field that is not displayed, the store employee may be able to input or correct vehicle registration information by, for example, pressing customer registration selection field 18202 with a finger. In this case, the input operation may be simplified by, for example, using the camera function of mobile terminal 40 to read a barcode printed on the vehicle inspection certificate. Furthermore, date information stored in vehicle inspection expiration date field 18321, insurance expiration date field 18322, last inspection date field 18331, etc., is also stored in the related vehicle schedule management table 150, etc. Furthermore, when inputting the above information, for example, the customer may register personal information due to personal information, but if the customer's name is not permitted to be displayed on the mobile terminal 40 or the like at all times, the customer may input the information themselves, for example, on a separate screen (not shown), and after confirming the registered content, a process may be performed to hide the information at all times. Note that if different vehicle numbers are assigned to the same vehicle, they will be managed using a separate data table (not shown).

[0147] In the above explanation, character codes such as kanji and numbers are stored as the information stored in each field of the new registration screen 180, but it is also acceptable to use information such as a uniquely set code, or to add information such as a uniquely set code to a character code string.

[0148] As described above, when input and correction in each field of the new registration screen 180 is completed, for example, by pressing the back input field 18501 of the control input field 185, the screen display of the vehicle display list 170 is returned to, and the information entered on the new registration screen 180 is updated and displayed on the screen. At this time, pressing the forward input field 17603 of the vehicle display list 170 displays the new registration screen 180, and the transition of display when each control input field is pressed is the same for all screens. As a result of the above operation, if, for example, the medical record field 17511 is pressed while the vehicle display list 170 is displayed, the contents of the vehicle management database 140, which stores information on previously purchased items, services, etc. related to the corresponding vehicle, are displayed on, for example, the mobile terminal 40 (not shown).

[0149] <Quotation creation screen> Furthermore, when the estimate creation field 17302 is pressed on the screen of the vehicle display list 170, an estimate creation screen 190 is displayed. The estimate creation screen 190 will be described below with reference to FIG. The estimate creation screen 190 includes an estimate creation screen information field 191, an estimate creation screen search field 192, an estimate item field 193, an estimate content field 194, a vehicle condition field 195, a remarks field 196, a confirmation signature field 197, etc. The estimate content field 194 includes an estimate content 1 field 1941, an estimate content 2 field 1942, an estimate content 3 field 1943, etc. The estimate creation screen search field 192 includes a name field 19201, a vehicle number field 19202, a person in charge field 19203, a printing field 19204, etc. The estimate item field 193 includes an item field 19301, an item / service name field 19302, a unit price field 19303, a quantity field 19304, a total amount field 19305, etc. The item field 19301 As detailed information of the item / service name column 19302, the item / service name details column 19412, 19422, 19432, etc. are used. As detailed information of the unit price column 19303, the unit price details column 19413, 19423, 19433, etc. are used. As detailed information of the quantity column 19304, the item / service name details column 19414, 19425, 19436, etc. are used. As detailed information, quantity detail fields 19414, 19424, 19434, etc. are provided, and as detailed information of the total amount field 19305, total amount detail fields 19415, 19425, 19435, etc. are provided, and further, as control input fields 198, a back input field 19801, a reload input field 19802, a forward input field 19803, etc. are provided.

[0150] The estimate creation screen 190 is generated by the management device server 22 in accordance with a program stored in the management device DB 21, and is stored in the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. The information calculated from related information is stored in the management device DB 21 by the management device server 22. Alternatively, the information entered by an operator via the keyboard of the management input device 24 of the management system 20 is stored in accordance with a quotation creation screen setting screen (not shown) displayed on the display of the management output device 23. The quotation creation screen setting screen (not shown) has the same format as the quotation creation screen 190. If necessary, a quotation creation screen display screen (not shown) in accordance with the contents of the quotation creation screen 190 is displayed on the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The quotation creation screen 190 may be input and stored in memory on the store system 30 side. Furthermore, information input and stored on the management system 20 side may be sent to the store system 30 side, for example, via the network 10, or information input and stored on the store system 30 side may be sent to the management system 20 side.

[0151] <Information to be stored on the quotation creation screen> Next, the information stored on the estimate creation screen 190 will be described. First, in the case of an estimate for a gas station called □△zaka Service Station on December 1, 2016, the estimate creation screen information field 191 stores, for example, information such as "Estimate □△zaka SS Date: 2016.12.01...". Also, in the estimate creation screen search field 192, for example, "Name:" is stored in the name field 19201, for example, "Vehicle number:" is stored in the vehicle number field 19202, for example, "Vehicle number:" is stored in the person in charge field 19203, for example, "Person in charge:" is stored in the print field 19204, for example, "Print",..., etc., and in the estimate item field 193, for example, "Item" is stored in the item field 19301, for example, "Item", "Item / Service name" is stored in the item / service name field 19302, for example, "Item / Service name", "Unit price" is stored in the unit price field 19303, for example, "Unit price", "Quantity" is stored in the quantity field 19304, for example, "Total", etc. are stored in the estimate creation screen search field 192. The amount column 19305 stores, for example, "Total amount", ..., etc., the vehicle status column 195 stores, for example, "Vehicle status:", the remarks column 196 stores, for example, "Remarks:", the confirmation signature column 197 stores, for example, "Confirmation signature:", ..., etc., and further, in the control input column 198, the back input column 19801 stores, for example, "Back", the reload input column 19802 stores, for example, "Reload", and the next input column 19803 stores, for example, "Next". The stored information is displayed, for example, on the display of the mobile terminal 40.

[0152] <How store employees enter quotation information> Next, a method for inputting estimate information for a store employee using the estimate creation screen 190 displayed on the display of the mobile terminal 40, for example, via the mobile terminal device memory 41 and the mobile terminal device processor 42 of the mobile terminal 40, will be described. First, on the estimate creation screen 190, the store employee checks whether the person's name, for example, is displayed correctly in the person in charge field 19203. If it is incorrect, for example, the store employee presses the person in charge field 19203 and selects the person from a list of store employees (not shown) displayed in a pull-down menu (not shown). Note that the list of store employees is assumed to be generated separately, for example, by the store system 30. After confirming the employee's name, for example, the store employee presses the item field 19301, which displays a list (not shown) of details related to past purchases and service names for the same vehicle, such as in the vehicle management database 140, in the same way as when the medical record field 17511 of the vehicle display list 170 is pressed. From this display, the store employee selects an item to be estimated, and the selected item is stored in the item details field 19411 of the estimate content 1 field 1941, for example. Once the items have been entered, the item and service name are selected in the same way as for the items. The selected item or service name is stored, for example, in the item / service name details field 19412 of the quotation content 1 field 1941. Note that if information has already been entered in the quotation content 1 field 1941, etc., the corresponding information is stored in the next quotation content field 194 that has already been entered.

[0153] Once the input into the item field 19301 is complete, input is made into the item / service name field 19302, unit price field 19303, quantity field 19304, total amount field 19305, etc. Note that, for example, input into the unit price field 19303 may be performed by selecting and storing each piece of information from the item master 100, for example, in accordance with the contents of the item / service name field 19302. Estimates for services are also performed in the same way as for items, and each piece of information regarding the service may also be selected and stored, for example, from the service master 110. Once the creation of the estimate is complete, the contents on the display of the mobile terminal 40 are shown to the customer for confirmation. Furthermore, if the contents of the estimate are to be printed, for example, the user presses Print 19204, which prints the contents on the printer 3012 of the store system 30, and stores the contents of the estimate in an estimate content database (not shown).

[0154] Once the creation of the estimate has been completed, an order creation screen (not shown) is displayed, which basically has the same format as the estimate creation screen 190. If necessary, details regarding the vehicle condition when the vehicle is kept at the store, other notes, and a confirmation signature by the customer can be entered in the vehicle condition column 195, notes column 196, confirmation signature column 197, etc.

[0155] In the above explanation, character codes such as kanji and numbers are stored as the information stored in each field of the estimate creation screen 190, but it is also acceptable to use information such as a uniquely set code, or to add information such as a uniquely set code to a character code string.

[0156] In this way, once the order is confirmed by inputting, confirming, printing, etc. the estimate and order form, the store will carry out work according to the order details. Also, when a series of processes are completed, for example, pressing the back input field will return the screen, and when the vehicle display list 170 is displayed, for example, pressing the photo field 17404 will display a photo of the corresponding vehicle as well as detailed information about the vehicle.

[0157] <Vehicle details> The vehicle detail information 200 will be described with reference to Fig. 20. The vehicle detail information 200 includes a detailed information field 201, a vehicle detail information operation field 202, a vehicle information field 203, a vehicle information content field 204, an interview field 205, a desired content field 206, a desired change field 207, a sales information field 208, a control input field 209, etc. The vehicle detail information operation field 202 includes a photography field 20201, a terminal change field 20202, a maintenance status field 20203, etc. The vehicle detail information content field 204 includes a vehicle number field 20401, a vehicle model / name field 20402, a color field 20403, a vehicle details field 20404, a customer information field 20405, etc. The interview field 205 includes an interview record field 20601, a terminal change field 20602, a maintenance status field 206 ... operation field 202 includes a photography field 20201, a terminal change field 20202, a maintenance status field 20203, etc. The vehicle detail information content field 204 includes a vehicle number field 20401, a vehicle model / name field 20402, a color field 20403, a vehicle details field 20404, a customer information field 20405, etc. The interview field 205 includes an interview record field 2 The system further includes a column 20501, an interview 1 record column 20502, an interview 2 record column 20503, etc., a desired change column 206, a desired content column 20601, a desired vehicle model column 20602, a model column 20603, a color column 20604, etc., a desired change column 207, a change column 20701, a desired vehicle model column 20702, a model column 20703, a color column 20704, etc., a sales information column 208, a sales estimate column 20801, an auction information column 20802, etc., and a control input column 209, a back input column 20901, a reload input column 20902, a forward input column 20903, etc.

[0158] The vehicle detail information 200 is calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21, for example, or information entered by an operator from the keyboard of the management input device 24 of the management system 20 in accordance with a vehicle detail information setting screen (not shown) displayed on the display of the management output device 23. The vehicle detail information setting screen (not shown) has the same format as the vehicle detail information 200. If necessary, a vehicle detail information screen (not shown) based on the contents of the vehicle detail information 200 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. The vehicle detail information 200 may be input and stored in a memory or the like on the store system 30 side. Information input and stored on the management system 20 side may be sent to the store system 30 side via the network 10, for example. Alternatively, information input and stored on the store system 30 side may be sent to the management system 20 side.

[0159] <Information stored in vehicle details information> Next, the information stored in the vehicle detail information 200 will be described. First, in the case of vehicle detail information for a gas station called □△zaka Service Station on December 1, 2016, for example, information such as "Vehicle details □△zaka SS Date: 2016.12.01..." is stored in the detailed information field 201. In addition, in the vehicle detail information operation field 202, for example, "Photograph taken" is stored in the photo taking field 20201, for example, "Terminal change" is stored in the terminal change field 2020, for example, "Terminal change", and in the maintenance status field 20203, for example, "Maintenance status",..., etc., and in the vehicle detail information content field 204, for example, "Vehicle number:", for example, "Vehicle model / name:", for example, "Vehicle model / name:", for example, "Color:", and so on are stored in the vehicle number field 20401, The details field 20404 may be, for example, "Vehicle details:", the customer information field 20405 may be, for example, "Customer information:", the interview record field 20501 of the interview field 205 may be, for example, "Interview record:", the interview 1 record field 20502 may be, for example, "1st:", the interview 2 record field 20503 may be, for example, "2nd:", ..., etc., and further, the desired content field 20601 of the desired change field 206 may be, for example, "Desired content", the desired vehicle model field 20602 may be, for example, "Desired content", In the desired change column 207, for example, "Desired car model:", in the model column 20602, for example, "Model:", in the color column 20604, for example, "Color:", ..., etc. are entered. In the desired change column 207, for example, "Desired change", in the change column 20701, for example, "Desired car model:", in the desired car model column 20702, for example, "Desired car model:", in the model column 20703, for example, "Model:", in the color column 20704, for example, "Color:", ..., etc. are entered. In column 208, the sales estimate column 20801 stores, for example, "Sales estimate," the auction information column 20802 stores, for example, "Auction information," ..., and further, in control input column 209, the back input column 20901 stores, for example, "Back," the reload input column 20902 stores, for example, "Reload," and the next input column 20903 stores, for example, "Next," ..., and the like. The stored information is displayed, for example, on the display of mobile terminal 40.

[0160] <How store employees can display vehicle details and explain them to customers> Next, the method by which a store employee in charge displays and explains the vehicle details to a customer using, for example, the mobile terminal device memory 41 and mobile terminal device processor 42 of the mobile terminal 40 using the vehicle details information 200 displayed on the display of the mobile terminal 40 is described below. First, in the vehicle details information 200, the store employee checks whether the vehicle and the customer's name, for example, are displayed correctly based on the information displayed in each field of the vehicle details information content field 204. If the information is displayed correctly, the store employee performs the following specific operations. First, if the vehicle information field 203 displays a vehicle photo 20302 and a current vehicle display 20301 that reads "Current Vehicle," the store employee performs the following process. If a photo is not displayed, or if the photo is incorrect and the car is still in place, the store employee presses the photo capture field 20201 to capture an image using, for example, the photo capture function of the mobile terminal 40. The captured image is displayed in the vehicle information field 203. In this situation, the information displayed on the mobile terminal 40 is shown to the customer, and if the customer is planning to replace the vehicle they currently own, they can press the sales estimate column 20801, for example, and check the estimated selling price of the current vehicle, for example, on a quote screen (not shown).

[0161] If the customer has any questions about the estimate, for example, they can click the maintenance status field 20203 to display the inspection and maintenance status information stored in the inspection result management information 130, the vehicle-specific schedule management table 150, etc., and use this information as explanatory material for calculating the price. Furthermore, they may refer to and explain the details of repairs for scratches, etc., or they may display the scratch information together with the maintenance status information. Furthermore, they confirm the vehicle model, make, color, etc., they wish to purchase, which are displayed in the preference change field 206 and confirmed up to the last time. If there are any changes from their previous preferences, they enter the changes in the preference change field 207. If the customer wants to confirm their previous preferences, they can search for interview records, for example, in the interview field 205. Once the desired vehicle model, etc., has been decided based on the displayed information, they can click the auction information field 20802, for example, to display information (not shown) regarding the purchase price of the desired vehicle at the current auction. The auction information may be obtained by, for example, querying a database related to used car auctions in the related system 240 via the network 10. If the auction information includes a vehicle that the customer likes, for example, a video of the vehicle may be displayed in the vehicle information section 203 together with information about the vehicle.

[0162] Furthermore, when an interview with a customer using the vehicle detailed information 200 is conducted, for example, within a store, and when the store system 30 handles the matter using the mobile terminal 40 shown above, the terminal switching process is performed, for example, by pressing the terminal change field 20202.

[0163] The information stored in the vehicle detail information 200 in this way is displayed on the display of the mobile terminal 40, but for example, in the case of the display of the vehicle information field 203, although the information is stored in the corresponding database, memory, etc., when it is displayed on the display, an image with the corresponding image file name is displayed, so Fig. 20 shows a screen image displaying the image. In the above explanation, except for the vehicle information field 203, character codes such as kanji and numbers are stored as the information stored in each field of the vehicle detail information 200, but it is also acceptable to use information such as a uniquely set code, or a character code string to which a uniquely set code or other information is further added.

[0164] In the above description, the exchange of sales-related information between store employees and customers is described using a mobile terminal 40 as an example. However, the same effects as those of the mobile terminal 40, including telephone functions, can be easily achieved using a store system 301 based on a so-called tablet PC via the network 10. Therefore, the term "portable terminal" as used in this invention is not limited to mobile terminals but also includes various portable terminal devices. Furthermore, in order to achieve the objectives of this application, terminals with multiple functions may also be included, including terminal devices limited to specific functions. Furthermore, in the above description, information is exchanged by, for example, displaying information on a display and pressing the displayed content. However, instead of pressing the displayed content, input / output processing may also be performed using, for example, a keyboard, a switch, or the like that detects pressing, displaying and reading a barcode including a two-dimensional object displayed on a display, displaying on a head-mounted display and detecting eye movement, or voice.

[0165] The present application allows for the management of multiple stores using the store master 90 shown in FIG. 9, thereby forming a store master for at least one store. Accordingly, multiple information groups based on the masters and databases shown in FIGS. 7, 8, and 12, which are created and managed for each store, can also exist. However, regarding the stores included in the store master 90, not only can information groups be managed individually, but also, for example, any combination of stores can be managed. For example, it is possible to collectively manage stores that are separate but managed by the same parent company. Furthermore, it is also possible to centrally manage information regarding all stores managed by the present application. The type of combination to be managed is determined by managing information regarding the combination of stores using a separate data table (not shown) or the like. However, when the managed information group is displayed, printed, or viewed, the extent of disclosure may be limited according to the authority, etc., of each operator.

[0166] Furthermore, for example, the vehicle master shown in FIG. 7 is created and managed by each store, but the same vehicle may be registered in vehicle masters at multiple stores. According to the above-described embodiment, the terminal search screen 160 shown in FIG. 16 is created and managed by each store, so the explanation is based on the assumption that, for example, an employee of a specific store cannot search for vehicles registered at other stores. However, for example, a company or business entity operating the sales activity management system according to the present application, shown in management system 20, manages vehicle masters for multiple stores, so it is possible to recognize, for example, that the same vehicle is registered at multiple stores. Furthermore, for example, at a specific store shown in store system 30, it is theoretically possible to search and view vehicles registered as vehicles at other stores using, for example, a mobile terminal 40. Furthermore, by utilizing the vehicle-specific schedule management table 150 and managing information related to multiple stores in a single vehicle-specific schedule management table, it is possible to manage the sales performance details, etc., of multiple stores. Furthermore, by introducing this sales activity management system to each store, it is possible not only to manage the sales performance, etc., of each individual store, but also to perform comprehensive analysis of the stores that have introduced it. It should be noted that each information group shown in the master, database, management table, screen, list, etc. in the above description does not necessarily have to be configured as shown in the figures in this application, and may be shown in a single figure in this application or may be configured with multiple information groups, or information groups shown in multiple figures, or some of the information groups, may be combined into one.

[0167] However, the tablet devices used in the above-mentioned systems are held in the left hand and swiped or touched with the fingers of the right hand, which means that both hands are occupied while operating the tablet device, and the tablet device must be carried into the gas station office before and after operation, and there is the inconvenience of having to go back to the office every time the tablet device is used. Furthermore, there is a risk that the tablet device may be accidentally dropped into a vehicle while in use, damaging the vehicle, or that the tablet device may fall to the ground and be damaged.

[0168] Therefore, the inventors decided to make the portable terminal shaped like a wristwatch. By making the portable terminal shaped like a wristwatch, it can be used without slipping or falling, even when running to a vehicle that has arrived, crouching to look under the vehicle, or crawling under the vehicle. It can be opened even while changing a tire, changing oil, or during a business meeting, and functionality can be ensured by using both hands. In other words, unlike tablet devices, it can be opened anytime, anywhere, without having to go to the office when needed. This means that workers can be freed from the constraints of a work location. Furthermore, wristwatch-type terminals are lighter than tablet devices, so they do not cause fatigue.

[0169] <Configuration of an information processing system using a wristwatch-type terminal> FIG. 21 is a configuration diagram of an information processing system using a wristwatch-type terminal as a body-wearable terminal according to one embodiment of the present invention.

[0170] The information processing system shown in FIG. 21 includes a management system 501, a network 502, a store-side device 503, and a wristwatch-type terminal 504.

[0171] The management system 501 has a configuration similar to that of the management system 20 shown in Figure 2, the store-side device 503 has a configuration similar to that of the store system shown in Figure 2, and the wristwatch-type terminal has a configuration similar to that of the mobile terminal device shown in Figure 4.

[0172] FIG. 22 is an example of a hardware block diagram of the information processing system shown in FIG. 21. FIG. 23 is an example of a hardware block diagram of the in-store device shown in FIG. 1. FIG. 24 is an example of a hardware block diagram of the wristwatch terminal shown in FIG. 21. FIG. 25A is an example of a functional block diagram of an information processing system using the wristwatch terminal shown in FIG. 21. FIG. 25B is an example of a sequence diagram showing the basic operation of the information processing system shown in FIG. 25A. FIG. 25C is another example of a sequence diagram showing the basic operation of the information processing system shown in FIG. 25A.

[0173] The management system shown in FIG. 22 includes a management device database 5011 , a management device server 5012 , a management device interface 5013 , a management device input device 5014 , and a management device output device 5015 .

[0174] The management device side database 5011 includes a web 5011a that handles information related to car sales (vehicle sales) / vehicle inspections, a database 5011b that stores information related to car sales / vehicle inspections, a web 5011d that handles information related to internal and external customers / vehicles, a database 5011c that stores information related to customers / vehicles, and a database 5011e that stores information related to vehicle registration plates and models captured by a vehicle imaging camera.

[0175] The management device database 5011 is linked to the wristwatch terminal 504, and can exchange customer (vehicle) information as needed.

[0176] The store-side device shown in FIG. 23 includes a store-side memory 5031, a store-side processor 5032, a store-side interface 5033, a store-side input device 5034, and a store-side output device 5035.

[0177] The wristwatch type terminal shown in FIG. 24 comprises a mobile terminal memory 5041, a mobile terminal processor 5042, a mobile terminal interface 5043, a mobile terminal input device 5044, and a mobile terminal output device 5045.

[0178] 25A shows an information processing system including a management system (server), a standalone store-side device, a repeater store-side device, and a wristwatch terminal. The management system (server) is a system including at least one of three patterns: a mode in which information is directly exchanged with the wristwatch terminal, a mode in which information is indirectly exchanged between the management system (server) and the bracelet terminal via a repeater store-side device, and a mode in which information is exchanged between the standalone store device and the wristwatch terminal.

[0179] The management system (server) has a control unit 510, a database unit 5101, a communication unit 5102, and an advertisement information management unit 5103. The stand-alone store-side apparatus has a printing unit 5201, an operation display unit 5202, an imaging unit 5203, an image analysis unit 5204, a customer data storage and search unit 5205, a two-dimensional code reading unit 5206, an artificial intelligence unit 5207, an attendance management unit 5208, a store-to-terminal communication unit (transmitter / receiver) 5209b, and a control unit 510. The repeater-type store-side apparatus has a server-to-store communication unit (transmitter / receiver) 5209a, a temporary storage unit 5420, a store-to-terminal communication unit (transmitter / receiver) 5209b, and a control unit 510. The wristwatch-type terminal has a timing unit 5301, a terminal-side short-range communication unit (transmitter / receiver) 5302, a body temperature measurement unit 5303, a pulse measurement unit 5304, a heart rate measurement unit 5322, a step count measurement unit 5323, a two-dimensional code display unit 5305, a location information display unit 5306, a voice / signal conversion unit 5312, an imaging unit 5311, a character / image display unit 5310, a vibration unit 5313, a character information display unit 5307, a color change unit 5308, a sound generation unit 5309, and a control unit 510.

[0180] The database 5101 of the management system (server) is used to manage information about customers and the vehicles they ride or drive. That is, it stores at least one of the following information: information about vehicle sales, vehicle inspections, vehicle maintenance, mileage, information linked to internal and external parties related to customers or vehicles, vehicle visit information, fueling history information, vehicle registration plates, or model information. It is used, for example, when an employee exchanges information using a wristwatch-type terminal. An example of the database unit 5101 is the management device database 21 shown in FIG. 2. The communication unit 5102 exchanges information with, for example, a wristwatch-type terminal or a repeater or store-side device. The advertising information management unit 5103 distributes advertising information from the gas station to customer terminals and manages printing information for handouts, including flyers.

[0181] The printing unit 5201 of the standalone store-side device prints flyers, estimates, discount coupons, discount expiration dates, etc., and may be, for example, the printer shown as the store-side output device 5035 in FIG. 23. The operation and display unit 5202 is a device operated by an employee of the standalone security device, and may be, for example, a keyboard, monitor, or mouse. The imaging unit 5203 captures and analyzes images of vehicles and people approaching, stopping, or driving within the store to extract and detect vehicle numbers (vehicle registration plates) and models. It also captures images of vehicles driving or parked within the gas station to detect scratches, dents, dirt, etc., and may be, for example, the camera shown as the store-side input device 5034 in FIG. 23. Approaching vehicles and people can be detected using, for example, an infrared sensor or ultrasonic sensor. Alternatively, an RF-ID tag may be attached to a vehicle, and a transceiver installed in the store may detect approaching vehicles. The image analysis unit 5204 analyzes images captured by the imaging unit 5203 to extract information such as vehicle registration plates and models. The customer data storage and search unit 5205 stores customer data, such as customer name, address, contact information, age, hobbies, preferences, vehicle model, fuel type, store visit history, maintenance history, vehicle inspection history, and insurance, in a searchable manner. The two-dimensional code reading unit 5206 reads two-dimensional codes (barcodes and QR codes (registered trademark)). The artificial intelligence unit 5207 collects normal and abnormal behavior patterns of vehicles and occupants from images analyzed by the image analysis unit 5204, predicts abnormal behavior, and can be used to prevent fraudulent fueling and criminal activities. The attendance management unit 5208 allows the store manager to track the attendance status of employees wearing wristwatch-type devices. The device can also be used as a time card, and in conjunction with the location information display unit 5306, it can track whether employees are stationary in the same place for a long period of time or are moving around. This location information display section 5306 grasps the location of the employee using, for example, a GPS (Global Positioning System), and based on changes in location, it can provide information to know whether the employee is working, out, collapsed, sleeping, or sabotaging the work by playing games, etc. Therefore, this information can be used for attendance management.

[0182] The repeater-type store-side device's server-to-store-side communication unit (transmitter / receiver) 5209a exchanges information between the management system (server) and the store-side devices, and the store-to-terminal-side communication unit (transmitter / receiver) 5209b exchanges information between the store-side devices and the wristwatch-type terminal. The temporary storage unit 5420 has a buffer function, for example, to temporarily store information when transmitting information from the management system (server) to the wristwatch-type terminal, and to temporarily store information when transmitting information from the wristwatch-type terminal to the management system (server).

[0183] The terminal-side short-range communication unit (transmitter / receiver) 5302 is built into the wristwatch-type terminal and is used, for example, by employees outside the store to receive instructions and information from the store-side device using the wristwatch-type terminal (receiver) and to send, for example, information on the vehicle's statutory inspection date and whether or not customers are being served (transmitter).

[0184] The body temperature measurement unit 5303 measures the body temperature of the employee wearing the wristwatch terminal, and is used to detect elevated body temperature due to heat stroke or influenza, or hypothermia in winter, and is exemplified by a thermistor as the wristwatch terminal input device 5044 shown in Fig. 24. Body temperature information is sent to, for example, a health management center, etc., for evaluation and treatment, and the data is used for employee health management.

[0185] The pulse measurement unit 5304 measures the pulse rate of an employee wearing a wristwatch-type terminal, and for example, uses a photodetector to detect the decrease in the amount of reflected light due to hemoglobin absorption of green light with a peak wavelength of 570 nm irradiated onto the skin from an LED.

[0186] The step counting unit 5323 counts the number of steps taken by an employee wearing a wristwatch-type terminal, and the step count can be achieved by various functions, any of which may be included in an embodiment of the present application. For example, it may be a pendulum type in which an electric switch opens and closes with up and down vibrations and records the number of vibrations, or a piezoelectric sensor type in which a voltage is generated in a piezoelectric element in response to the up and down acceleration caused by movement.

[0187] The two-dimensional code display unit 5305 displays a two-dimensional code (e.g., a QR code (registered trademark)), and displays the two-dimensional code on the store-side device or other device from the wristwatch-type terminal, eliminating the need to enter an ID or password into the store-side device or other device.

[0188] The imaging unit 5311 captures images of scratches, dents, discoloration, and other abnormalities in vehicles that visit the gas station, and reads the gestures of employees wearing the wristwatch terminal, and is typically, but not limited to, a camera as the wristwatch terminal input device 5044 shown in Fig. 24. Image data of scratches, etc. captured by the imaging unit 5311 is sent to a store-side device, and then sent again to the management system, where data on repair cost estimates, discount coupons, and discount expiration dates is sent to the store-side device, where it is printed by the printing unit 5201 and handed over to the customer by an employee.

[0189] The text information display unit 5307 displays in text to an employee wearing a wristwatch terminal the first information that a new task, including a store visit, has become necessary, customer service information, refueling, fraudulent acts by crew members or intruders, criminal acts by crew members or intruders, the outbreak of a fire, and other abnormal situations, and an example of this is a liquid crystal display element as the wristwatch terminal side input device 5044 shown in Figure 24.

[0190] The color-changing section 5307 can notify employees of the occurrence of a visit to the store, refueling, a fire, or a criminal act by changing the color of the image display section 5309 of the wristwatch-type terminal to red display, red flashing, or the like.

[0191] The voice / signal converter 5311 converts the voice of the employee wearing the wristwatch terminal into an electrical signal, and an example of this is a microphone as the wristwatch terminal input device 5044. The voice of the employee wearing the wristwatch terminal may be used to convey customer information to a store-side device, to notify the occurrence of an emergency such as a fire or crime, or to notify the police or fire department.

[0192] The vibration unit 5313, as an example of the first information generation unit 5320, notifies an employee wearing a wristwatch terminal of store visits, refueling, fraud, fires, crimes, etc., via signals from the store-side device. For example, a vibrator as the wristwatch terminal output device 5045 shown in FIG. 24 can be used. For example, while it may be difficult to notice a smartphone in a breast pocket, wearing a wristwatch terminal on an employee's wrist allows the employee to instantly notice the vibrator when it activates. Furthermore, because people often unconsciously move their gaze to the location of the wristwatch terminal due to habit, they are likely to notice not only vibrations but also sounds, light emission, text images, color changes, flashing, and other actions. Therefore, wearing a body-wearable terminal on the wrist is considered the best position. The text / image display unit 5310, as another example of the first information transmission unit 5320, may display at least one of the text "Visit" or "Image of a visiting vehicle" on the screen of the wristwatch terminal. By visually indicating the arrival of a store to the employee, the employee is notified that a new task has occurred.

[0193] The second information generating unit 5321 transmits information necessary for customer service from the store device to the wristwatch-type terminal, and the text information display unit 5307, which is an example of the second information generating unit 5321, can display at least one of the following information necessary for customer service, at the employee's option: customer information, vehicle model information, vehicle registration plate information, model information, oil type information, vehicle inspection history information, statutory inspection history information, refueling history information, maintenance information, insurance information, and vehicle purchase history information.

[0194] In the sequence diagram shown in FIG. 25B, the store-side device determines whether a vehicle has arrived (step S101). If it determines that a vehicle has arrived (step S101 / YES), it transmits first information indicating the need for a new task to the wristwatch-type terminal (a wearable terminal) (step S102). When the store-side device transmits the first information indicating the need for a new task, which indicates the arrival of a vehicle (step S102), the wristwatch-type terminal notifies the store-side device or an employee verbally announces to those around it that it will handle the task. If necessary, the valve is opened remotely (step S103). This remote operation enables refueling anywhere within the gas station field, even while performing other tasks, thereby alleviating labor shortages. Furthermore, this is effective in preventing the decline in the number of gas stations, which provide lifelines (kerosene, propane gas, etc.) in marginal communities and large cities facing depopulation, a national issue.

[0195] The store-side device confirms that the vehicle has stopped in the fuel lane (step S103), captures an image of the front and / or rear of the vehicle (step S105), analyzes the image to extract the vehicle registration plate and other information (step S106), and extracts second information necessary for customer service from a database (step S107). The store opens the fuel tank and fills the vehicle with fuel (step S108).

[0196] If an employee wearing a wristwatch terminal needs the second information (step S111 / YES), the employee notifies the store device of a second information request (step S113), and the store device notifies the wristwatch terminal of the second information (step S109), and the process returns to step S101.

[0197] Services other than refueling (for example, car wash, oil change, tire pressure check, etc.) are performed (step S110), and when the service is completed (step S114 / YES), the process returns to step S104.

[0198] The difference between the sequence diagram shown in Figure 25C and the sequence diagram shown in Figure 25B is that the first information and the second information are simultaneously transmitted to a wearable terminal worn by an employee when the employee arrives at the store in a vehicle.

[0199] 25C, when a vehicle arrives at a store (step S201), the front and / or rear of the vehicle are imaged (step S202), the vehicle is confirmed to have stopped in a fuel lane (step S203), the image is analyzed, and the vehicle registration plate and other information are extracted (step S204). The store visit information is registered in a database (step S205), and if customer service is not required (step S206 / NO), the process returns to step S201. If customer service is required (step S206 / YES), second information required for customer service is extracted from the database (step S207), and first information indicating that a new task is required and second information required for customer service are transmitted to the body-wearable terminal (step S208).

[0200] The first and second information are displayed by the body-wearable terminal (step S209). Here, the fuel dispenser may be remotely operated using the body-wearable terminal (step S210) to open (pump operation) the fuel dispenser until refueling is complete (step S211), or the fuel dispenser may be opened from inside the store.

[0201] If no action is to be taken (step S212 / NO), the process returns to step S209. If action is to be taken (step S212 / YES), the action is taken, and when the action is completed (step S213 / YES), the acquired information and / or action results regarding the vehicle or customer are sent to the store terminal (step S214), and the store terminal registers the received information in a database and ends the process (step S215).

[0202] Figures 26 to 31 are flowcharts showing an example of the operation of the information processing system using the wristwatch-type terminal shown in Figure 21. Note that the pump of the fuel tanker is opened manually, and closed automatically, but may be configured to be closed manually.

[0203] <Operating valves at gas stations using wristwatch-type terminals> FIG. 26 is an example of a flowchart for explaining the operation of opening and closing a valve using a wristwatch-type terminal at a gas station.

[0204] The gas station shown in Figure 26 is a full-service gas station, and when a vehicle stops in the lane (step S1011 / YES), various information about the vehicle is extracted from a database using the vehicle number (automobile registration plate) or model obtained by photographing the vehicle with camera 3011 (see Figure 1), and all or (some of) the necessary information is transmitted. In other words, the store-side device notifies the wristwatch-type terminal of an employee outside the store of the visit, or the employee outside the store notifies the store-side device of the visit. An image of the vehicle is then displayed (step S1012), and the employee outside the store checks the type and amount of oil, then checks that the fuel nozzle is inserted, and the employee inside the store opens the fuel pump (or opens it remotely using the wristwatch-type terminal of the employee outside the store) (step S1013).

[0205] Once refueling is complete (step S1014 / YES), the fuel pump is closed by an employee in the store (remotely operated from a wristwatch-type terminal) after payment (alternatively, the pump may be closed automatically as soon as the post-opening work is completed, without the employee having to close it; the same applies below), and the process returns to step S1011.

[0206] In the above manner, a wristwatch-type terminal worn by an employee outside the store can be used to give instructions to employees inside the store to open and close the fuel pump valve and to remotely operate it, thereby addressing labor shortages and improving work efficiency.

[0207] The database is linked to data stored in databases 5011b, 5011c, and 5011e shown in FIG. 22, and is displayed on screen 504a of wristwatch-type terminal 504 from the store-side device as needed.

[0208] <Operating valves and entering customer data using a wristwatch-type terminal at a gas station> FIG. 27 is an example of a flowchart for explaining the operations related to opening and closing valves and inputting customer data using a wristwatch-type terminal at a gas station.

[0209] Steps S1021 to S1023 in the flowchart shown in FIG. 27 are similar to steps S1011 to S1013 in the flowchart shown in FIG. 26, and therefore a description thereof will be omitted.

[0210] After the customer information is input by voice by an employee outside the store using the microphone of the wristwatch terminal, the voice data is sent to the store device (step S1024). When refueling is completed (step S1025 / YES), the fuel pump is closed using the wristwatch terminal of an employee inside the store or an employee outside the store after payment (step S1026), and the process returns to step S1021.

[0211] <Operation of valves at gas stations using wristwatch-type terminals / Instruction to print materials using n-dimensional codes> FIG. 28 is an example of a flowchart for explaining the operation of opening and closing a valve using a wristwatch-type terminal at a gas station and issuing a document printing instruction using an n-dimensional code.

[0212] Steps S1031 to S1033 in the flowchart shown in FIG. 28 are similar to steps S1021 to S1023 in the flowchart shown in FIG. 27, and therefore a description thereof will be omitted.

[0213] With the n-dimensional code displayed by operating the wristwatch terminal of an employee outside the store (step S1034), the store's device reads the two-dimensional code displayed on the wristwatch terminal (step S1035), and a printer is used to create flyers, vehicle inspection information materials, materials for customer inquiries, new car information materials, used car information materials, and purchase information materials, and these are distributed to the occupants (step S1036).When refueling is complete (step S1037 / YES), the fuel pump is closed after payment is paid by an employee inside the store or an employee outside the store operating the wristwatch terminal, and the process returns to step S1031 (step S1038).

[0214] <Operating valves and printing repair estimates using a wristwatch-type terminal at a gas station> FIG. 29 is an example of a flowchart for explaining the operation of a wristwatch-type terminal at a gas station to open and close a valve and to issue an instruction to print a repair estimate.

[0215] Steps S1041 to S1042 in the flowchart shown in FIG. 29 are similar to steps S1031 to S1032 in the flowchart shown in FIG. 28, and therefore a description thereof will be omitted.

[0216] An employee inside or outside the store observes an image of the vehicle in the lane (step S1043), and determines whether or not there is an abnormality (scratch, hole, dent, discoloration) in the vehicle (step S1044). If there is an abnormality in the vehicle (step S1043 / YES), and the person who discovered the abnormality is an employee outside the store, the employee outside the store takes an image of the abnormality with their wristwatch terminal, the image information is sent to the store-side device, an instruction is given to print a repair estimate, the in-store employee distributes the repair estimate to the employee, and the process proceeds to step S1048 (step S1046).

[0217] If the person who discovers the abnormality in the vehicle is an employee of the shop, an image of the abnormal part of the vehicle is taken, a repair estimate is printed and distributed to the occupant, and the process proceeds to step S1048 (step S1047).

[0218] If there is no abnormality in the vehicle (step S1044 / NO), an employee outside the store will check the type and amount of oil, and the fuel pump will be opened remotely using a wristwatch-type terminal operated by an employee inside the store or an employee outside the store (step S1048).

[0219] When refueling is completed (step S1049 / YES), the fuel pump is closed by remote control using a wristwatch terminal of an employee in the store or an employee outside the store, and the process returns to step S1041.

[0220] <Watch-type terminals for valve operation and illegal activity monitoring at gas stations> FIG. 30 is an example of a flowchart for explaining the operation of opening and closing valves and monitoring illegal activities using a wristwatch-type terminal at a gas station.

[0221] Steps S1051 to S1052 in the flowchart shown in FIG. 30 are similar to steps S1041 to S1042 in the flowchart shown in FIG. 29, and therefore a description thereof will be omitted.

[0222] Images of vehicles and people in the lane are monitored by employees inside and outside the store (step S1053), and if refueling is being carried out into a prohibited object, including a portable can, such as filling up a plastic tank with gasoline or filling up a red or white plastic tank with diesel (step S1054 / YES), a request is made to stop refueling (step S1055).If refueling is not being carried out into a prohibited object, including a portable can (step S1054 / NO), it is monitored whether or not there is any criminal activity by the occupants (step S1056).If it is determined that there is criminal activity by the occupants, such as vandalism, arson, theft, etc. (step S1056 / YES), an employee inside the store calls the police or uses a watch-type terminal of an employee outside the store to report the crime (step S1057), and the occupants take refuge or wait outside the store or the energy supply station until the problem is resolved (step S1058, step S1059 / YES), and once the problem is resolved, the process proceeds to step S1060.

[0223] If there is no criminal activity by the occupant (step S1056 / NO), an employee outside the store checks the type and amount of fuel, then inserts the fuel nozzle into the fuel filler opening, and after confirming that the fuel nozzle is inserted all the way into the fuel filler opening, an employee inside the store opens the fuel pump or an employee outside the store remotely opens the fuel pump using a wristwatch terminal (step S1060). The employee outside the store fills the fuel tank, and when filling is complete (step S1061 / YES), and payment is completed, the employee inside the store or an employee outside the store remotely closes the fuel pump using a wristwatch terminal, and the process returns to step S1051.

[0224] <Operating valves using wristwatch-type terminals at gas stations / managing employee health> FIG. 31 is an example of a flowchart for explaining the operation of opening and closing valves and managing the health of employees using a wristwatch-type terminal at a gas station.

[0225] If at least one of the pulse rate, body temperature, and blood pressure of the employee wearing the wristwatch terminal is abnormal (step S1071 / YES), a notification is sent to the store device and the wristwatch terminals of other employees outside the store (step S1072). The employee's physical condition is checked by the store manager or another employee (step S1073), the employee is examined at a medical institution or taken to the hospital by ambulance, and the process proceeds to step S1075 (step S1074).

[0226] If the pulse rate, body temperature, and blood pressure of the employee wearing the wristwatch terminal are all normal (step S1071 / NO), and a vehicle is stopped in the lane (step S1075), the in-store device notifies the wristwatch terminal of the employee outside the store, or the wristwatch terminal of the employee outside the store notifies the in-store device (step S1078). After the employee outside the store checks the type and amount of fuel, the fuel nozzle is confirmed to be inserted and the fuel pump is closed remotely using the wristwatch terminal of the employee inside the store or the employee outside the store, and the process returns to step S1071.

[0227] FIG. 32A is an example of an image displayed on the wristwatch-type terminal shown in FIG.

[0228] Wristwatch-type terminal 504, which is a body-wearable terminal, has a wristwatch shape and includes a protective member and a mounting member as a means for ensuring mobility. The protective member includes resin as an elastic member that covers the outer periphery of screen 504a on the main body of wristwatch-type terminal 504, and transparent resin that covers screen 504a. The belt that serves as the mounting member is made of resin as an elastic member. Because the main body of wristwatch-type terminal 504 is covered with resin and the belt is also made of resin, there is no risk of scratches or dents being caused to the vehicle even if wristwatch-type terminal 504 comes into contact with the vehicle while worn on the employee's wrist.

[0229] An image of the visiting vehicle and the words "Visit" are displayed on screen 504a of wristwatch terminal 504. This allows the employee wearing wristwatch terminal 504 to know that a new customer has arrived and to immediately attend to the customer. When the words "Visit" are displayed, wristwatch terminal 504 may at least vibrate, the screen may flash, or the color may change. The sound indicating a visit (voice) includes at least one of background music, a human voice, an instrumental sound, a synthesized sound, a musical sound indicating opening, a musical sound indicating a break, a musical sound indicating a problem, and a musical sound indicating closing.

[0230] FIG. 32B is an example of a received image displayed on the wristwatch-type terminal shown in FIG.

[0231] A screen 504a of the wristwatch terminal 504 shows the vehicle's fuel filler door open and the fuel filler cap removed. This is the preparation stage for refueling, and the state just before the fuel filler nozzle is inserted into the fuel filler opening.

[0232] FIG. 32C is another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0233] A screen 504a of the wristwatch terminal 504 shows the tip of the fuel nozzle inserted into the fuel filler opening.

[0234] FIG. 32D is another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0235] On the screen 504a of the wristwatch terminal 504, the tip of the fuel nozzle is inserted all the way into the fuel filler opening, and the words "Fueling permitted" are displayed.

[0236] In the case of a self-service gas station, an employee in the store normally checks whether the fuel nozzle is inserted visually or using a camera image, but if the employee is outside the store, they can check the insertion by looking at image 504a on the wristwatch terminal, and the fuel pump can be opened and closed remotely. For example, the words "Fueling permitted" are displayed at the same time as the fuel pump is opened. Once refueling is complete and the fuel nozzle is removed from the fuel filler opening, the fuel pump can be closed remotely using the wristwatch terminal.

[0237] FIG. 33 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0238] The lane number, the period between vehicle inspections, and the name of the person in charge are displayed on the screen 504a of the wristwatch-type terminal 504. For example, if the person in charge knows that the occupant of a vehicle in lane 2 has two months until the vehicle inspection, he or she can use the vehicle inspection as a keyword for sales activities.

[0239] FIG. 34 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0240] The screen 504a of the wristwatch terminal 504 asks, "Are you sure you want to send your track record?" and displays either an "x" indicating denial or an "o" indicating approval. "Tradition" refers to visit history, vehicle inspection history, repair history, etc. Track record is used as information when conducting business negotiations. This leads to an increase in sales opportunities at the gas station.

[0241] FIG. 35 is another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0242] The customer's name, "New car negotiation in progress," and the name of the person in charge are displayed on screen 504a of wristwatch terminal 504. This display allows other employees and the store manager to understand the employee's situation and provide support, for example, by preparing materials or collecting documents.

[0243] FIG. 36 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0244] This is an image sent from the store's device, and the lane number, vehicle registration plate, customer name, customer rank, and membership number are displayed on the screen 504a of the wristwatch terminal 504. This allows the customer to be called by name when serving, which leads to improved customer satisfaction. This is because, psychologically, being called "Mr. / Ms. X" (X is a personal name) gives a person the feeling that they are being treated with care, rather than simply being called "customer."

[0245] FIG. 37 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0246] A list of each customer's store visit history is displayed on a screen 504a of the wristwatch-type terminal 504.

[0247] FIG. 38 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0248] The screen 504a of the wristwatch terminal displays the registration result. For example, the time of arrival, lane number, vehicle registration plate, customer name, vehicle inspection reservation, vehicle inspection implementation, and registration are displayed, and when the vehicle inspection reservation is registered, the background color and text color of the vehicle inspection reservation area are displayed in reverse.

[0249] FIG. 39A is another example of a received image displayed on the wristwatch-type terminal shown in FIG.

[0250] On the screen 504a of the wristwatch type terminal 504, for example, as a vehicle inspection expiration registration screen, "Please select the Japanese calendar", "Heisei 0", and "Reiwa 0 (0 is an icon)" are displayed.

[0251] When you press the "○" in the "Reiwa ○" icon with your fingertip, it changes to a "●", and information indicating that "Reiwa" has been selected is sent from the wristwatch-type terminal 504 to the store-side device, and the screen switches to 504a shown in Figure 39B.

[0252] Figure 39B is a continuation of Figure 39A.

[0253] On the screen 504a of the wristwatch type terminal 504, for example, "Please select the year," "1 year ◯," and "2 years ◯" are displayed as a vehicle inspection expiration registration screen.

[0254] When you press the "circle" in the "1 year circle" icon with your fingertip, it changes to a "●", and information indicating that "1 year" has been selected is sent from the wristwatch terminal 504 to the store-side device, and the screen switches to 504a shown in Figure 39C.

[0255] Figure 39C is a continuation of Figure 39B.

[0256] On the screen 504a of the wristwatch type terminal 504, for example, "Please select the month", "January ○", and "February ○" are displayed as a vehicle inspection expiration registration screen.

[0257] When you press the "○" in the "January ○" icon with your fingertip, it changes to a "●", and information indicating that "January" has been selected is sent from the wristwatch-type terminal 504 to the store-side device, and the screen switches to 504a shown in Figure 39D.

[0258] Figure 39D is a continuation of Figure 39C.

[0259] The screen 504a of the wristwatch-type terminal 504 displays, for example, "Vehicle model: Cara○la," "Vehicle inspection expiration date: 2019 / 1 / 1," "First year registration date: 2018 / 12 / 15," and a "Registration" icon.

[0260] The vehicle model and first registration date are based on customer data obtained by extracting the vehicle registration plate or model from an image taken by a camera when the vehicle arrives at the store and comparing it with a database.

[0261] When the "Register" icon is pressed with a finger, the vehicle inspection expiration registration information is sent from the wristwatch terminal 504 to the store-side device, and the registration is completed.

[0262] When the vehicle inspection expiration registration screen is displayed on the screen 504a of the wristwatch terminal, the employee wearing the wristwatch terminal can conduct sales activities for vehicle inspections.

[0263] Although not shown in the figure, when an occupant of a vehicle visiting the store for the first time is served, a "Served" icon will be displayed on the screen of the wristwatch-type terminal along with icons for "Vehicle Data," "Date," and "Customer Data," and the event may be registered by pressing the "Served" icon with a fingertip.

[0264] FIG. 40 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0265] The watch-type terminal screen 504a displays the history of visits and services. Since the dates of tire and oil changes are recorded, it is possible to advise the customer on the best time for the next oil or tire change, taking into account the degree of oil contamination, mileage, and tire tread depth.

[0266] FIG. 41 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0267] The screen 504a of the wristwatch terminal displays customer information such as the customer name, pronunciation, membership rank, and a comment field, and the comment field displays the date, the name of the person in charge, and information that the customer is considering purchasing a new Toyota AXX car and has promised to present a counter offer next time, thereby improving sales promotion.

[0268] FIG. 42 shows another example of the received image displayed on the wristwatch-type terminal shown in FIG.

[0269] The wristwatch terminal screen 504a displays vehicle information such as the manufacturer name, model name, vehicle inspection expiration date and remaining period, vehicle inspection expiration date, and the year and month of initial registration. For example, if 4 years and 7 months have passed since the initial registration and there are 5 months until the vehicle inspection, this information can be used as a sales tool for purchasing a new or used car.

[0270] FIG. 43 shows an example of switching the store visit history screen to the treatment result registration screen on the wristwatch terminal shown in FIG.

[0271] When the Tool button 504b on the wristwatch type terminal 504 is pressed, the screen 504a switches from the store visit history to the treatment result registration screen.

[0272] FIG. 44 is an example of an explanatory diagram showing changes in the screen of the wristwatch type terminal shown in FIG.

[0273] On the wristwatch-type terminal, screen 504a is a clock screen serving as a standby screen (not logged in), and when the Tool button is pressed, it changes to a menu screen (not logged in) serving as a work start screen, and when the screen is tapped, a staff member selection screen is displayed, and when a staff member is selected, the clock screen serving as a standby screen (not logged in) is displayed. For example, when a call is received, the receiving screen shown in FIG. 36 is displayed with vibration, and when the screen is double-tapped, the vibration stops and the receiving screen shown in FIG. 36 is displayed. When the receiving screen shown in FIG. 36 is swiped left, the response result registration screen shown in FIG. 38 is displayed, and when it is swiped right, it returns to the screen shown in FIG. 36.

[0274] When the Tool button on the wristwatch terminal displaying the clock screen (logged in) is pressed, a menu screen is displayed, and depending on the selected menu, the screen will either return to the clock screen as the original standby screen (not logged in) or display the store visit history list display screen shown in Fig. 37. A list is selected from the store visit history list display screen, and the screen will proceed to the response result registration screen shown in Fig. 38.

[0275] FIG. 45 is an example of an explanatory diagram showing changes in the screen of the wristwatch type terminal shown in FIG.

[0276] The screen 504a of the wristwatch terminal can sequentially switch between the visit and response history list screen shown in Fig. 40, the vehicle information screen shown in Fig. 42, and the customer information screen shown in Fig. 41. Sales activities are facilitated by using the visit history, vehicle information, and customer information as the basis.

[0277] FIG. 46 shows an example of a system that compensates for the temporary absence of a monitoring room (store).

[0278] The system shown in Figure 46 includes existing infrastructure and personnel, the Automobile Inspection and Registration Information Association (a general incorporated foundation), a vehicle registration number (vehicle number) recognition system, a monitor image analysis AI, an inspector, and a fuel pump.

[0279] In the above-described embodiment, a wristwatch-type terminal was used as the wearable terminal. However, the following description also covers cases where the wearable terminal includes a smartphone (hereinafter, sometimes abbreviated as "snaho"). Smartphones are typically worn on an employee's upper arm while stored in a belt-type case. However, to view the smartphone screen, an employee must raise their upper arm and bring their face close to the smartphone, which makes it somewhat more difficult to use than a wristwatch-type terminal. Furthermore, if the smartphone is placed in a pocket, the first information transmitted by vibration is less noticeable.

[0280] In this regard, according to one embodiment of the present invention, an image of a vehicle that arrives at the store is captured, the vehicle number is analyzed from the image obtained, and the vehicle information is sent to a monitor image analysis AI.

[0281] Vehicles that come into the store are photographed by surveillance cameras, and the images are analyzed by image analysis AI on the monitor, and vehicle information is added. The images captured by the surveillance cameras are sent to the surveillance monitor, where they are monitored by a supervisor, and permission to refuel is granted.

[0282] Images captured by surveillance cameras can also be sent to smartphones or wristwatch-type devices.

[0283] With this type of system, it is possible to obtain visit information and visit history outside the monitoring room (store), check the status of the fuel nozzle inserted into the fuel filler opening while looking at the monitor screen, and then remotely operate the opening and closing valve of the fuel pump, thereby making up for the temporary absence of the monitoring room (store).

[0284] Here, since holding a smartphone in your hand at a gas station can interfere with work, it is preferable to wear it on your arm with an armband.

[0285] FIG. 47 shows another example of a system that compensates for the temporary absence of a monitoring room (store).

[0286] The system shown in Figure 47 differs from the system shown in Figure 46 in that it does not have a monitor image analysis AI, a surveillance monitor, or a person watching the surveillance monitor.

[0287] The system shown in Figure 47 compensates for the temporary absence of the monitoring room (store), by having an employee outside the store wear a watch-type terminal on their wrist or a smartphone on an armband on their upper arm, and obtains visit information and visit history outside the monitoring room (store), and after checking the status of the fuel nozzle inserted into the fuel filler opening while looking at the monitor screen, can remotely operate the opening and closing valve of the fuel pump, thereby compensating for the temporary absence of the monitoring room (store).

[0288] FIG. 48 shows another example of a system that compensates for the temporary absence of a monitoring room (store).

[0289] The system shown in Figure 48 differs from the system shown in Figure 46 in that it does not have a monitor image analysis AI.

[0290] In the system shown in Figure 48, when a monitor temporarily leaves the monitoring room (store), video footage of vehicles visiting the gas station premises, as well as data obtained from video analysis such as vehicle numbers, customer names, number of visits, vehicle models, fuel type, theft registration, and year and month, is sent to an information management server in a cloud environment. Visit information from the information management server, enlarged surveillance camera footage, and information (vehicles and customers) are sent while the monitor is wearing a smart device, either a wristwatch terminal or a smartphone, and based on this information, an employee outside the store can remotely operate the fuel pump valve, thereby making up for the temporary absence of the monitoring room (store).

[0291] FIG. 49 is a conceptual diagram showing an example of a system for reducing the burden of billing operations.

[0292] The system shown in FIG. 49 includes existing infrastructure (businesses, etc.), the Automobile Inspection and Registration Information Association (general incorporated foundation), a vehicle number recognition system, and a fuel pump.

[0293] When a vehicle comes into the store, the image is analyzed by a vehicle number recognition system, and the vehicle number and owner information are verified. After cash or cashless payment is made, the billing data after refueling is sent to the credit company, and the payment is made to the business. This system is expected to reduce billing work.

[0294] Figure 50 is an example showing the transition of the display screen when a smartphone (hereinafter, the description will be made assuming a smartphone, but the description below can also be applied to a wristwatch-type terminal) is used as the body-wearable terminal, and Figure 51 is another example showing the transition of the display screen when a smartphone is used as the body-wearable terminal.

[0295] In standby mode, the smartphone displays all lanes as shown on the left side of Figure 50, but when a vehicle arrives at the store, the fuel pump, vehicle, occupant, vehicle number, customer name, vehicle model, fuel type, and whether it has been registered as stolen are displayed for each lane, as shown in the center of Figure 50. In addition, an enlarged image of the area around the fuel tank is displayed, and once it is confirmed that the fuel nozzle is inserted all the way into the tank, a "Fueling Permitted" icon is displayed on the screen, and when an employee presses the "Fueling Permitted" icon, the fuel pump is opened, and when refueling is complete, a "Close" icon (not shown in the figure) is displayed, and when the employee presses the "Close" icon, the fuel pump is closed.

[0296] In standby mode, the smartphone displays all lanes as shown on the left side of Figure 51, but when a vehicle arrives at the store, a refueling status confirmation screen is displayed, for example, as shown in the center of Figure 51, for each lane, along with the fuel pump, vehicle, occupant, manufacturer, whether or not it has been registered as stolen, vehicle model, number of visits, fuel type, membership type, and solid icons such as "Fuel type OK" and "Nozzle → Checking fuel tank." The refueling standby status is enlarged, and the refueling status confirmation screen (permitted) "Nozzle → Fuel tank OK" is displayed, with the solid icon indicating "Fueling permitted." When the "Fueling permitted" icon is pressed by an employee, the fuel pump is opened, and when refueling is complete, a "Close" icon (not shown in the figure) is displayed, and when the employee presses the "Close" icon, the fuel pump is closed.

[0297] As described above, according to this embodiment, the employee is notified by the employee's wristwatch terminal when a vehicle starts / stops at the gas station, when a person approaches, or when a refueling operation is performed using a gas pump.

[0298] Employees can check images from cameras capturing vehicles and people on a wristwatch-type device (for crime prevention and to confirm visits to the store).

[0299] If the system detects the filling of prohibited areas such as portable fuel cans, or any abnormalities with occupants or vehicles, it can notify employees via their wristwatch-type devices.

[0300] When operating multiple devices such as computers in a monitoring room or office, it is necessary to log in and perform searches for each device.

[0301] Currently, users are required to enter an ID and password for each device in order to search for customers and vehicles.

[0302] Therefore, when an employee visits a store, the vehicle information sent from the store's device to a wristwatch-type terminal worn by the employee can be linked to other devices using a two-dimensional code (e.g., QR code (registered trademark)) or short-range communication (e.g., Wi-Fi (registered trademark)).

[0303] In other words, employees can use the microphone on the wristwatch terminal to register text information in the store's device through voice recognition, and send printing instructions to the store's device to print flyers, messages, and documents tailored to the customer.

[0304] Therefore, the frequency of switching between multiple devices can be reduced, and wearable devices can be used to handle a variety of tasks, such as rental car services, sheet metal work, and insurance work, eliminating the need to carry devices.

[0305] In addition, the time that an employee wears a wristwatch-type device when coming to work can be counted as working time, allowing it to function as a time card.

[0306] The input device of the wristwatch terminal may allow gesture input by the employee wearing the wristwatch terminal.

[0307] Furthermore, the body-wearable terminal may not be worn by the employee, but may be located in the vicinity of the employee and display / present various information.

[0308] Furthermore, instead of gesture input to a body-wearable terminal, spatial coordinate input may be used.

[0309] Furthermore, the body-wearable terminal is not limited to a watch type, but may be worn on the upper arm like an armband, around the neck like a choker, or on the head like headphones.

[0310] Furthermore, although the above example of a business establishment has been described with reference to a gas station, the present invention is not limited to this and can be applied to various stores, various repair shops, private vehicle inspection stations, parking lots, and the like.

[0311] Furthermore, the body-wearable terminal may also have a biometric authentication means, which may include authentication of veins, irises, fingerprints, voiceprints, facial images, and accents. [Industrial Applicability]

[0312] The present invention not only makes it possible to know in detail the status of vehicles and customers who use them, but also makes it possible to visualize events that are predicted to occur in the future and provide information to all related parties, so it has great potential for use in vehicle-related distribution industries such as vehicle maintenance and sales of vehicle-related products other than gas stations. [Explanation of symbols]

[0313] 10 Network 20 Management System 240 Related Systems 30 Store System 40 Mobile devices 70 Vehicle Master 80 Customer Master 90 Store Master 100 ··Item Master 110 Service Master 120 Store Management Database 130 Inspection result management information 140 Vehicle Management Database 150 ··Schedule management table by vehicle 160 ··Device search screen 170 ··Vehicle display list 180 New registration screen 190 ··Quotation creation screen 200 ··Vehicle details 504 ··Wristwatch-type terminal

Claims

1. An information processing system for transmitting and receiving information between a gas station store-side device and a body-wearable terminal, The store-side device a detection means for detecting approach information, which is at least one of vehicle movement, stopping, approach of a person, movement of a person, vehicle registration plate, vehicle model, and model, from an image captured by an imaging device associated with the gas station; a store-side transmitting means for transmitting information to body-wearable terminals worn by all or predetermined persons among the employees working at the gas station; The body-wearable terminal includes: A mobility ensuring means for ensuring that the body-wearable terminal can be kept attached to the body of the gas station employee without being physically detached from the employee or interfering with the employee's work, and that scratches or dents on the vehicle can be avoided even if the body-wearable terminal comes into contact with the vehicle while the gas station employee is working; a terminal-side receiving means provided in the mobility ensuring means for receiving information transmitted from the store-side transmitting means; a terminal-side notification means for notifying the gas station employee of the information received by the terminal-side receiving means; a control means for controlling the store-side transmission means so that, when the detection means detects the approach information, the store-side device transmits work necessity information to the body-wearable terminal worn by the gas station employee, the work necessity information being information for notifying the gas station employee that work necessity has occurred, to the body-wearable terminal; the store-side device further includes a store-side database that stores information about the vehicle and / or the occupants of the vehicle; the body-wearable terminal further includes a terminal-side transmitting means for transmitting information to the store-side device, the detection means identifies at least a vehicle registration plate from the image; The control means controls the store-side transmission means to obtain customer service information related to the vehicle registration plate identified by the detection means from the store-side database when a customer service information request signal requesting customer service information is sent from the terminal-side transmission means to the store-side device when a gas station employee wearing the body-wearable terminal that has received the work necessity occurrence information is needed, and to cause the store-side transmission means to transmit the customer service information to the body-wearable terminal from the store-side device.

2. An information processing system for transmitting and receiving information between a server and a body-wearable terminal at a gas station, The server a detection means for detecting approach information by analyzing an image obtained by capturing at least one of a vehicle traveling or stopping within the gas station, a person's approach, a person's movement, a vehicle registration plate, a vehicle model, and a type; a server-side transmitting means for transmitting information to body-wearable terminals worn by the gas station employees, the body-wearable terminals being all or predetermined employees working at the gas station; The body-wearable terminal includes: A mobility ensuring means for ensuring that the body-wearable terminal can be kept attached to the body of the gas station employee without being physically detached from the employee or interfering with the employee's work, and that scratches or dents on the vehicle can be avoided even if the body-wearable terminal comes into contact with the vehicle while the gas station employee is working; a terminal-side receiving means provided in the mobility ensuring means for receiving information transmitted from the server-side transmitting means; a terminal-side notification means for notifying the gas station employee of the information received by the terminal-side receiving means; a control means for controlling the server-side transmission means so that, when the detection means detects the approach information, the server transmits work necessity occurrence information, which is information for notifying the gas station employee that a work necessity has occurred, to the body-wearable terminal worn by the gas station employee; the server further comprising a server-side database storing information about the vehicle and / or the occupants of the vehicle; the body-wearable terminal further comprises a terminal-side transmitting means for transmitting information to the server; the detection means identifies at least a vehicle registration plate from the image; The information processing system is characterized in that, when a customer service information request signal requesting customer service information is sent from the terminal-side transmitting means to the server when a gas station employee wearing the body-wearable terminal that has received the work necessity occurrence information is needed, the control means obtains customer service information related to the vehicle registration plate identified by the detection means from the server-side database and controls the server-side transmitting means to transmit the customer service information from the server to the body-wearable terminal.

3. An information processing system for transmitting and receiving information between a server and a body-wearable terminal via a gas station store-side device, The server a detection means for detecting approach information by analyzing an image obtained by capturing at least one of a vehicle traveling or stopping within the gas station, a person's approach, a person's movement, a vehicle registration plate, a vehicle model, and a type; a server-side transmitting means for transmitting information to the store-side device; The store-side device a store-side transmitting means for transmitting information to the server and / or to body-wearable terminals worn by all or predetermined employees of the gas station; a store-side receiving means for receiving information from the server and / or the body-wearable terminal; The body-wearable terminal includes: A mobility ensuring means for ensuring that the body-wearable terminal can be kept attached to the body of the gas station employee without being physically detached from the employee or interfering with the employee's work, and that scratches or dents on the vehicle can be avoided even if the body-wearable terminal comes into contact with the vehicle while the gas station employee is working; a terminal-side receiving means provided in the mobility ensuring means for receiving information transmitted from the store-side transmitting means; a terminal-side notification means for notifying the gas station employee of the information received by the terminal-side receiving means; a control means for controlling, when the detection means detects the approach information, the server to transmit work necessity occurrence information to the store-side receiving means, which is information for making the gas station employee aware that a work necessity has occurred, to the body-wearable terminal worn by the gas station employee; and, when the store-side receiving means receives the work necessity occurrence information, the store-side transmitting means to transmit the work necessity occurrence information to the body-wearable terminal; the server further comprising a server-side database storing information about the vehicle and / or the occupants of the vehicle; the body-wearable terminal further includes a terminal-side transmitting means for transmitting information to the store-side device, the detection means identifies at least a vehicle registration plate from the image; The control means, when a customer service information request signal requesting customer service information is sent from the terminal-side transmission means to the store-side device or the server when the gas station employee wearing the body-wearable terminal that received the work necessity occurrence information is needed, obtains customer service information related to the vehicle registration plate identified by the detection means from the server-side database, controls the server-side transmission means to send the customer service information from the server to the store-side device, and controls the store-side transmission means to send the customer service information from the store-side device to the body-wearable terminal, an information processing system characterized in that

4. The information processing system described in claim 3, characterized in that the control means controls the store-side transmission means or the server-side transmission means so that the body-wearable terminal worn by the gas station employee determines the location of the gas station employee using a GPS (Global Positioning System), and transmits the determined location information of the gas station employee from the body-wearable terminal to the store-side device or the server.

5. The information processing system according to claim 3, characterized in that the body-wearable terminal further has an emergency transmission means for transmitting information about the occurrence of an emergency and / or the type of emergency to the store-side device or the server, and / or a designated institution.

6. An information processing system as described in any one of claims 1 to 3, characterized in that the terminal side notification means provides the gas station employee with at least one of vibration, sound, light emission, flashing, bone conduction, odor, color change, and text image display.

7. The information processing system of any one of claims 1 to 3, characterized in that the mobility ensuring means has a mounting member that allows the employee to wear the body-wearable terminal on a part of their body so as not to obstruct their view by ensuring a certain level of visibility, allowing them to work with both hands, and preventing damage to the vehicle.

8. 4. The information processing system according to claim 1, further comprising a protective member that covers the body-wearable terminal.

9. 4. The information processing system according to claim 1, wherein the terminal-side notification means visually displays the approach information and / or the business necessity occurrence information.

10. 10. The information processing system according to claim 9, further comprising protection means for protecting the terminal-side notification means.

11. The information processing system described in claim 1 or 3, characterized in that the body-wearable terminal has a wristwatch shape and further comprises a terminal-side transmission means for sending employee-generated information to the store-side device, the employee-generated information including at least one of vehicle information, customer information, customer service information, master information, user information of the body-wearable terminal, employee work start time information, break time information, work end time information, vehicle inspection information, statutory inspection date information, and crime-related risk information.

12. a body-wearable terminal having a mobility ensuring means that can be kept attached to the body without being physically detached from a gas station employee or interfering with their work, and that can prevent scratches or dents from being made on a vehicle even if the body-wearable terminal comes into contact with the vehicle while the gas station employee is working, and an operation means that is provided on the mobility ensuring means and has a function of opening a fuel dispenser associated with the gas station; a store-side device having a detection means for detecting approach information, which is at least one of vehicle travel, stopping, approach of a person, person's movement, vehicle registration plate, vehicle model, and model, and a store-side transmission means for transmitting work necessity information, which is information for making the gas station employees aware that work necessity has occurred due to the detection by the detection means, and customer service information necessary for customer service, to the body-wearable terminals worn by the gas station employees, which are all or predetermined employees working at the gas station; Equipped with The information processing system is characterized in that the body-wearable terminal displays image information of the vicinity of the fuel filler neck of the vehicle sent from the store-side device.

13. The information processing system according to any one of claims 1, 3, 4, 5, and 12, characterized in that the body-wearable terminal is equipped with a means for detecting health information, which is at least one of body temperature, blood pressure, pulse rate, heart rate, and number of steps, of the employee wearing the body-wearable terminal, and for notifying the store-side device if the health information has an abnormal value.

14. The information processing system of any one of claims 1 to 13, characterized in that the tasks related to the task necessity occurrence information include at least one of the following: opening a fuel pump that requires mechanical operation, oil change work, tire pressure inspection, car wash operation, robot operation, and / or window cleaning work that does not require mechanical operation, flyer distribution, calling out to customers, car consultation, part replacement work, tire change work, hand car wash work, flyer distribution, returning lost items, vehicle inspection reception, maintenance and bodywork, repair reception, insurance reception, car accessory sales, rental car reception, electrical appliance sales, chemical product sales, clothing sales, and jewelry sales.

15. 4. The information processing system according to claim 1, further comprising a terminal-side image capturing means provided in the body-wearable terminal for capturing an image of the vehicle or person.

16. an abnormality detection means for detecting at least one of refueling to a prohibited object, vandalism, dangerous behavior, unrecommended behavior, and vehicle fire; a reporting means for reporting when an abnormality is found by the abnormality detection means; 4. The information processing system according to claim 1, further comprising:

17. The body-wearable terminal is used in the information processing system according to any one of claims 1 to 3.

18. A control method for an information processing system that transmits and receives information between a server or a store-side device of a gas station and a body-wearable terminal worn by an employee of the gas station, comprising: The control method for the information processing system includes: a step of transmitting work necessity occurrence information from the server or the store-side device to the body-wearable terminal worn by a gas station employee who is all or a predetermined person among the employees working at the gas station, when a vehicle arrives at the gas station, to the body-wearable terminal worn by the gas station employee, the body-wearable terminal being able to remain attached to the body without being physically detached from the employee of the gas station or interfering with their work, and being visibly worn while ensuring that scratches or dents on the vehicle can be avoided even if the body-wearable terminal comes into contact with the vehicle while the employee of the gas station is working; a step of notifying the gas station employee of the business necessity occurrence information received by the body-wearable terminal; transmitting information that at least one of the gas station employees is heading to the vehicle from the body-wearable terminal associated with the one of the gas station employees to the server or the store-side device; Equipped with the information processing system further comprises a database storing information about the vehicle and / or the occupants of the vehicle; The control method for the information processing system includes: When at least one of the gas station employees is required to head to the vehicle in response to the transmission of the work necessity occurrence information, a customer service information request signal is sent from the body-wearable terminal worn by the gas station employee to the server or the store-side device, requesting customer service information necessary for customer service.The store-side device then images the front and / or rear of the vehicle, analyzes the captured image to extract the vehicle registration number, extracts the customer service information from the database using the vehicle registration number as a key, and transmits the customer service information from the store-side device or the server to the body-wearable terminal.

19. The control method for an information processing system described in claim 18, further comprising a step of transmitting opening information for opening at least the fuel dispenser at the gas station from the body-wearable terminal worn by at least one of the gas station employees heading to the vehicle to the store-side device or the server.

20. An information processing system for exchanging information between a server and a body-wearable terminal visibly worn by a gas station employee via a store-side device of the gas station, The body-wearable terminal includes: The body-wearable terminal can be kept attached to the body of the gas station employee without being physically detached from the employee or interfering with the employee's work, and is provided with a mobility ensuring means for ensuring that the body-wearable terminal can be kept attached to the vehicle without being physically detached from the employee or interfering with the employee's work, and that even if the body-wearable terminal comes into contact with the vehicle while the employee is working, scratches or dents can be avoided on the vehicle; The server, a detection means for detecting approach information by analyzing an image obtained by capturing at least one of a vehicle traveling or stopping within the gas station, a person's approach, a person's movement, a vehicle registration plate, a vehicle model, and a type; a server-side transmitting means for transmitting information to the store-side device; It functions as The store-side device, a store-side transmitting means for transmitting information to the server and / or to body-wearable terminals worn by all or predetermined employees of the gas station; a store-side receiving means for receiving information from the server and / or the body-wearable terminal; It functions as The body-wearable terminal, a terminal-side receiving means for receiving the information transmitted from the store-side transmitting means; a terminal-side notification means for notifying the gas station employee of the information received by the terminal-side receiving means; It functions as a program for causing the server to transmit work necessity occurrence information to the body-wearable terminal worn by the gas station employee when the detection means detects the approach information, the work necessity occurrence information being information for making the gas station employee aware that a work necessity has occurred, to the store-side receiving means, and causing the store-side transmitting means to transmit the work necessity occurrence information to the body-wearable terminal when the store-side receiving means receives the work necessity occurrence information, the server further comprising a server-side database storing information about the vehicle and / or the occupants of the vehicle; causing the body-wearable terminal to further function as a terminal-side transmitting means for transmitting information to the store-side device; the detection means identifies at least a vehicle registration plate from the image; When a customer service information request signal requesting customer service information is transmitted from the terminal transmission means to the store-side device or the server when the gas station employee wearing the body-wearable terminal that received the work necessity occurrence information is needed, the control means provided in the server or the store-side device acquires customer service information related to the vehicle registration plate identified by the detection means from the server-side database, controls the server-side transmission means to transmit the customer service information from the server to the store-side device, and controls the store-side transmission means to transmit the customer service information from the store-side device to the body-wearable terminal. A computer program characterized by:

21. The body-wearable terminal, a means for transmitting opening information for opening a fuel dispenser at the gas station to the store-side device or the server; 21. The computer program of claim 20, further comprising:

22. 22. A recording medium having the program according to claim 20 or 21 recorded thereon.

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