Information processing system, information processing method and program

Abstract

An information processing system, an information processing method, and a program are provided that improve convenience in managing gifts, etc. [Solution] In an information processing system, a condition acquisition unit 211 of a headquarters terminal 21 provides a service provider server 1 with conditions for issuing a gift ticket (e.g., campaign conditions) or conditions related to the image of the gift ticket (e.g., design), which are preset by a user company, as first issuance conditions. A condition acquisition unit 101 of the service provider server 1 acquires the first issuance conditions provided from the headquarters terminal 21. An issuance unit 222 of a facility terminal 22 issues a gift ticket based on the first and second issuance conditions, using conditions for issuing a gift ticket or conditions related to the image, which include at least the number of gift tickets to be issued, as second issuance conditions. A management unit 103 of the service management server 1 manages the issued gift tickets.

Description

[Technical Field]

[0001] The present invention relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] BACKGROUND ART Conventionally, there have been techniques for managing the amount of stock of products and the like held in stock, and for placing orders for products and the like whose stock has decreased (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2012-128237 Summary of the Invention [Problem to be solved by the invention]

[0004] Here, companies and the like may distribute gifts to their customers, etc. Specifically, for example, a hotel front desk clerk may distribute novelty items or discount coupons that can be used at stores around the hotel to guests as gifts. In this case, hotel operators have to purchase gifts in advance and keep them in stock, which can lead to over-ordering, under-ordering, and the hassle of inventory management.

[0005] The present invention has been made in view of the above circumstances, and aims to improve convenience in managing gifts, etc. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing system according to one aspect of the present invention comprises: An information processing system that supports issuing image information indicating that a customer has the right to receive a gift as gift receiving right ownership information from a predetermined organization to a customer, a group terminal managed by the predetermined group; an issuing terminal operated by an actor who issues the gift receipt right ownership information to the customer; an information processing device that communicates with the group terminal and the issuing terminal; In an information processing system including: The group terminal a condition providing means for providing the information processing device with a condition for issuing the gift receipt right holding information or a condition related to the image, which is preset by the predetermined organization, as a first issuance condition; Equipped with The information processing device includes: a condition acquisition means for acquiring the first issuing condition provided from the group terminal; a UI providing means for providing the group terminal with a UI (User Interface) that accepts a first operation for inputting a condition for issuing the gift receipt right holding information or a condition related to the image, the condition including at least the number of times the gift receipt right holding information is to be issued, as a second issuing condition, and a second operation for issuing the gift receipt right holding information; Equipped with The issuing terminal: a UI presentation receiving means for presenting the UI to the actor and receiving the first operation and the second operation by the actor; an issuing means for issuing the gift receipt right possession information by the number of issues based on the first issuing condition and the second issuing condition when the first operation and the second operation are accepted; Equipped with. [Effects of the Invention]

[0007] According to the present invention, it is possible to improve convenience in managing gifts, etc. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a diagram showing an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system according to one embodiment of the present invention. [Figure 2] FIG. 2 is a diagram showing the overall flow of the service shown in FIG. 1. [Figure 3] 1 is a diagram illustrating a configuration of an embodiment of an information processing system according to the present invention. [Figure 4] 4 is a block diagram showing an example of a hardware configuration of a service provider server 1 in the information processing system of FIG. 3. FIG. [Figure 5] 5 is a functional block diagram showing an example of a functional configuration of the information processing system of FIG. 4. [Figure 6] 6 is an arrow chart showing an example of information exchange between individuals who manage and operate each information processing device as a result of the function blocks of FIG. 5 functioning. [Figure 7] FIG. 10 is a diagram showing an example of a screen displayed on the headquarters terminal 2 when gift ticket issuance conditions and the like are set. [Figure 8] FIG. 10 is a diagram showing an example of a screen displayed on a headquarters terminal or a facility terminal when conditions for a gift ticket image are set. [Figure 9] FIG. 10 is a diagram showing an example of a screen displayed on a headquarters terminal capable of issuing gift tickets. [Figure 10] FIG. 10 is a diagram showing an example of a screen displayed on a facility terminal that issues gift tickets. [Figure 11] FIG. 10 is a diagram showing a first example of one of examples of templates that can be selected on the headquarters terminal or facility terminal when conditions for the gift ticket image are set. [Figure 12] FIG. 10 is a diagram showing a second example of one of the examples of templates that can be selected on the headquarters terminal or facility terminal when the conditions for the gift ticket image are set. [Figure 13] FIG. 10 is a diagram showing a third example of a template that can be selected on a headquarters terminal or a facility terminal when setting conditions for a gift ticket image. [Figure 14] FIG. 10 is a diagram showing a fourth example of a template that can be selected on the headquarters terminal or facility terminal when setting conditions for the gift ticket image. DETAILED DESCRIPTION OF THE INVENTION

[0009] Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing an overview of this service that can be realized by an information processing system according to one embodiment of the present invention.

[0010] This service supports designated organizations in issuing gift tickets to customers, which contain image information indicating that the customer has the right to receive a gift.

[0011] That is, for example, this service is provided by a service provider SA and supports a user company UC, which is a user of this service, in issuing gift tickets. Here, the following description will be given assuming that the user company UC is a company that manages multiple hotels, and that a customer C of the user company UC is a guest staying at the hotel. In this description, the user company UC is assumed to be composed of a headquarters U1 and a plurality of facilities U2 managed by the headquarters U1. That is, the headquarters U1 is assumed to manage a plurality of facilities U2 (for example, each branch of a hotel).

[0012] As described above, conventionally, corporate users UC have sometimes conducted campaigns to distribute gifts to customers C, such as novelties or discount coupons that can be used at stores around the hotel. In contrast, in this service, corporate user UC does not distribute merchandise or services to customer C as merchandise, but distributes image information indicating the right to receive a gift as a gift ticket to customer C. This makes it possible to realize a variety of services, as described below. For simplicity of explanation, the following description will be given assuming that the service provider SA has a stock of gifts, and that the user company UC issues gifts to the service provider SA in exchange for payment.

[0013] Below, we will explain the outline of this service, following the flow shown in Figure 1. That is, as shown in step ST11 of Fig. 1, the headquarters U1 creates a new campaign from a headquarters-dedicated management screen (UI, User Interface). At this time, the headquarters U1 sets the conditions for issuing gift tickets and conditions related to the image of the gift ticket as the various conditions of the campaign. Specifically, for example, the headquarters U1 sets a gift course and a maximum amount. Here, the gift course refers to the type of gift (for example, a novelty item or a discount coupon that can be used at nearby stores, and the amount). The maximum amount refers to the maximum amount for which a gift ticket can be issued. In other words, the headquarters U1 can set the maximum amount to the number of gift tickets that can be issued.

[0014] Next, facility U2 prints or emails the gift ticket from the facility-specific management screen. That is, when facility U2 wants to distribute a gift ticket to customer C, it issues the gift ticket from the facility management screen. Here, in the example of Figure 1, the gift ticket is provided as an image including the character string "GIFT" and a QR code (registered trademark). The facility U2 can distribute the gift ticket to the customer C in the form of a medium (for example, paper) on which such an image is printed, or an email containing the image and a URL (Uniform Resource Locator) to the image.

[0015] As will be described in more detail later, the service provider SA tallies the gift tickets issued at the facility U2 on a predetermined closing date (for example, at the end of the month) and bills the headquarters U1. This allows the headquarters U1 and the facility U2 to issue the necessary number of gift tickets on the spot when they are needed, without having to stock gifts in advance.

[0016] Next, as shown in step ST12, customer C can scan the barcode (for example, the QR code described above), access the website, and exchange it for a gift (receive the gift). In this way, a campaign for issuing gift tickets is created based on the conditions set by headquarters U1, the gift tickets are issued by facility U2, and customer C who has the gift ticket can exchange it for a gift.

[0017] In this way, all the necessary steps from ordering (setting up a gift ticket campaign) to settlement (billing for the gift tickets issued) at the user company UC of this service are provided by the web system. In addition, customer C can receive the gift entirely via smartphone.

[0018] Next, the flow of this service will be explained using Figure 2. FIG. 2 is a diagram showing the overall flow of the service shown in FIG.

[0019] As mentioned above, a company that manages multiple hotels is merely one example of a user company UC. In other words, for example, a user company UC can be any designated organization. Also, for example, a user company UC can be a company, government, local government, etc. User company UC creates campaigns such as "store visit campaigns," "contract campaigns," "accommodation campaigns," and "electronic money distribution projects that can be used in the local area." Then, as shown in step ST21, a gift ticket is distributed to customer C in the campaign. Specifically, for example, in the "Visit Campaign," a person who visits the store, in the "Contract Campaign," a person who makes a contract, in the "Accommodation Campaign," a person who stays at the hotel, and in the "Locally Usable Electronic Money Distribution Project," a person who travels to the area will become Customer C, and a gift ticket will be distributed to them. As explained in FIG. 1, the gift ticket is issued by the service provider SA based on a predetermined operation by the user company UC.

[0020] Next, as shown in step ST22, customer C scans the barcode included in the gift ticket, accesses the website, and enters the necessary information (for example, customer C's own name and address if a gift is to be delivered, or receiving account information if electronic money is to be delivered). As a result, as shown in step ST23, the service provider SA activates the gift exchange function in the information processing device (for example, the service provider server 1 in FIG. 3) and provides a gift to the customer C based on the information input by the customer C. In this way, customer C can exchange the gift ticket distributed by user company UC for a gift.

[0021] Here, as shown in step ST24, the user company UC can check the issuance status of the gift ticket managed by the service provider SA. In other words, the user company UC can easily grasp how many gift tickets have actually been issued in the campaign.

[0022] Then, as shown in step ST25, the user company UC pays the service provider SA the amount for the number of gift tickets issued, with the payment due at the end of each month and the end of the following month.

[0023] In this way, the service provided by the service provider SA allows the user company UC to easily manage gifts, and the customer C to easily receive gifts.

[0024] Above, we have explained the overview and flow of this service using Figures 1 and 2. Below, we will explain each function realized by this service.

[0025] In other words, with this service, as described above, user companies (UC) can instantly issue gift tickets for desired products from the management screen (UI) when and in the amount they need, on the spot. Specifically, as explained in step ST11 of Figure 1, the headquarters U1 of the user company UC can set the conditions for issuing a gift ticket and conditions related to the image of the gift ticket, which have been set in advance by the user company UC, as the first issuance conditions.

[0026] Then, facility U2 of user company UC operates a UI provided by service provider SA (e.g., service provider server 1 in Figure 3) to input conditions for issuing a gift ticket and conditions related to the image of the gift ticket, including at least the number of gift tickets to be issued, as second issuance conditions. That is, for example, facility U2 can set conditions for issuing gift tickets depending on the number of customers C, etc. Also, for example, as a condition regarding the image of the gift ticket, it is possible to set a setting such that various designs tailored to customer C can be selected from templates or created and used, as will be described in detail later. The facility U2 then operates the UI provided by the service provider SA (for example, the service provider server 1 in FIG. 3) to issue an instruction to issue a gift ticket based on these conditions.

[0027] Then, when the operation of the facility U2 is accepted, the service provider SA (for example, the service provider server 1 in FIG. 3) issues the set number of gift tickets based on the first and second issuing conditions. In this way, user companies can instantly issue gift tickets for the products they want, when they need them, and in the quantities they need, from the management screen (UI).

[0028] In addition, with this service, user companies (UC) can freely change the design for each campaign if they wish. In other words, the first issuance condition or the second issuance condition may include a condition that specifies the design of at least a part of the image of the gift ticket. As will be described in detail later, the user company UC can issue gift tickets with designs that match the content of a campaign or that meet the requests of customer C. In this way, user companies UC can freely change the design for each campaign as they wish.

[0029] In addition, with this service, the lineup of merchandise included in the gift ticket (i.e., the gift that customer C can later receive) can also be freely changed. In other words, the first or second issuance condition may include a condition specifying one or more gifts. Specifically, for example, as described above, the headquarters U1 can freely change the merchandise included in the gift ticket by selecting a gift course.

[0030] In addition, this service allows tickets to be issued via email or social networking sites such as LINE (registered trademark). Facility U2 can issue a gift ticket by sending the gift ticket as electronic information to a terminal (e.g., customer terminal 3 in FIG. 3) operated by customer C. This allows the gift ticket to be distributed directly to a smartphone or other device that customer C uses to receive the gift, making it easier for customer C to receive the gift.

[0031] In addition, this service allows you to print out gift certificates and hand them over. That is, the facility U2 can print the gift ticket on paper using a printer, which makes it possible to easily distribute the gift ticket to the customer C by handing over the paper medium, for example. As will be described in more detail later, facility U2 can choose whether to distribute the gift ticket as electronic information material or as paper media, depending on customer C's wishes, etc.

[0032] In addition, this service centralizes ordering and billing management, allowing headquarters to see how many gift tickets a facility (issuing terminal) has issued from the management screen. That is, information on the number of gift tickets issued at facility U2 is provided to headquarters U2 (e.g., headquarters terminal 21 in FIG. 3) as issuance information. Note that it is sufficient for the issuance information to be provided to headquarters U2 as information on the number of gift tickets issued at facility U2. Specifically, for example, as shown in step ST24 in FIG. 2, the issuance information (information on the number of gift tickets issued) may be managed by service provider SA (e.g., service provider server 1 in FIG. 3), and headquarters U1 may be provided with the issuance information from service provider SA. In this way, ordering and billing management is centralized, and headquarters can see from the management screen how many gift tickets a facility (issuing terminal) has issued.

[0033] In addition, this service centralizes ordering and billing management, and headquarters U1 can use the management screen to see who issued what and when. That is, the information may further include information about the time when the gift certificate issuance operation was performed at facility U2 and the issuer who performed the operation, which allows headquarters U1 to verify whether the issuance at facility U2 was properly performed.

[0034] In addition, this service centralizes ordering and billing management, and billing can be handled centrally at headquarters. That is, gift tickets are issued on the condition that a fee is paid to the service provider SA, and the headquarters U1 can accept claims for the fee for the number of gift tickets issued specified by the issuance information. In this way, ordering and billing management is centralized, and billing can be consolidated at headquarters. Facility U2 may also request a partial or full refund for the gift ticket issued by the facility itself. In other words, the facility U2 may request a partial or full refund for the gift ticket issued for a campaign. In this case, the facility U2 can reduce the inventory and management of gifts.

[0035] In addition, this service centralizes ordering and billing management, and headquarters U1 can set up campaigns from the management screen and issue gift tickets only within the campaign budget. That is, the first issuance condition set by the headquarters U1 may include a condition regarding a limit on the number of gift tickets to be issued. Specifically, for example, the headquarters U1 may set the first issuance condition based on the number of gift tickets to be issued, the cumulative amount of the gift ticket value, etc.

[0036] In addition, this service centralizes ordering and billing management, and headquarters U1 can manage facilities from the management screen. In other words, headquarters U1 can manage the terminals managed by headquarters U1 (for example, headquarters terminal 21 shown in Figure 3 and facility terminals 22-1 to 22-n) including setting up registration, changes, and deletion to accept operations for issuing gift tickets. This allows headquarters U1 to prevent gift tickets from being issued from terminals other than those of facility U2.

[0037] In this way, this service can realize each function. Next, the configuration of an information processing system that realizes the provision of the services shown in FIGS. 1 and 2 will be described. FIG. 3 is a diagram showing the configuration of an embodiment of an information processing system according to the present invention.

[0038] The information processing system shown in FIG. 3 is configured to include a service provider server 1, a headquarters terminal 21, facility terminals 22-1 to 22-n (n is an integer value of 1 or more), and a customer terminal 3.

[0039] The service provider server 1, headquarters terminal 21, facility terminals 22-1 to 22-n (n is an integer value of 1 or more), and customer terminal 3 are all interconnected via a predetermined network NW such as the Internet.

[0040] The service provider server 1 is an information processing device managed by the service provider SA. The service provider server 1 executes various processes for realizing the service while appropriately communicating with the headquarters terminal 21, facility terminals 22-1 to 22-n, and customer terminal 3.

[0041] The user company system 2 is made up of terminals used in the user company UC. Specifically, the headquarters terminal 21 is a terminal managed by the user company UC (particularly, the headquarters U1) and operated by a person in charge at the headquarters U1. Furthermore, facility terminals 22-1 to 22-n (n is an integer value of 1 or greater) are terminals used in facilities and are operated by personnel at facility U2 of user company UC who issue gift tickets to customer C. That is, for example, facility terminals 22-1 to 22-n are terminals for issuing gift tickets and the like, which are located at n facilities U2-1 to U2-n, respectively. In the following description, unless there is a particular need to distinguish between facility terminals 22-1 to 22-n, they will be collectively referred to as "facility terminals 22." When referring to facility terminals 22, facility U2-1 to U2-n will be referred to as "facility U2."

[0042] The customer terminal 3 is a terminal operated by the customer C. Although not shown, a plurality of customers C and a plurality of customer terminals 3 exist in each facility U2.

[0043] Next, the hardware configuration of the service provider server 1 in the information system of FIG. 3 will be described. FIG. 4 is a block diagram showing an example of the hardware configuration of the service provider server 1 in the information processing system of FIG.

[0044] The service provider server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0045] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0046] The CPU 11, ROM 12, and RAM 13 are interconnected via a bus 14. An input / output interface 15 is also connected to this bus 14. An output unit 16, an input unit 17, a memory unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0047] The output unit 16 is configured with a display such as a liquid crystal display, and displays various images. The input unit 17 is made up of various hardware buttons and the like, and inputs various information in response to instructions and operations from the operator.

[0048] The storage unit 18 is configured with a DRAM (Dynamic Random Access Memory) or the like, and stores various data. The communication unit 19 controls communications with other devices (headquarters terminal 21, facility terminal 22, and customer terminal 3) via a network NW including the Internet.

[0049] The drive 20 is provided as needed. Removable media 41, such as a magnetic disk, optical disk, magneto-optical disk, or semiconductor memory, is appropriately attached to the drive 20. A program read from the removable media 41 by the drive 30 is installed in the storage unit 28 as needed. The removable media 41 can also store various data stored in the storage unit 28 in the same way as the storage unit 28.

[0050] Although not shown, the headquarters terminal 21, the facility terminal 22, and the customer terminal 3 in the information processing system of FIG. 3 also have the hardware configuration shown in FIG.

[0051] 4, various types of hardware and software of the service provider server 1, headquarters terminal 21, facility terminal 22, and customer terminal 3 can execute various processes in the service provider server 1, headquarters terminal 21, facility terminal 22, and customer terminal 3. As a result, the service provider SA can provide the above-mentioned service to the user company UC and the customer C.

[0052] FIG. 5 is a functional block diagram illustrating an example of the functional configuration of the information processing system of FIG.

[0053] To explain in no particular order, as shown in FIG. 5, in the service provider server 1, at least a condition acquisition unit 101, a provision unit 102, and a management unit 103 function. In addition, in the headquarters terminal 21, at least a condition acquisition unit 211, an issuance information output unit 212, a request acceptance unit 213, and a terminal management unit 214 are functioning. Furthermore, in facility terminal 22, at least presentation accepting unit 221, issuing unit 222, and issuing information providing unit 223 are functioning.

[0054] The conditions acquisition unit 211 of the headquarters terminal 21 provides the conditions for issuing a gift ticket (e.g., campaign conditions) or conditions related to the image of the gift ticket (e.g., design), which are pre-set by the user company UC, to the service provider server 1 as the first issuance conditions.

[0055] The condition acquisition unit 101 of the service provider server 1 acquires the first issuing condition provided from the headquarters terminal 21. Furthermore, condition acquisition unit 101 acquires the second issuing conditions provided from facility terminal 22.

[0056] The management unit 103 manages various information related to the gift tickets of this service. That is, for example, the management unit 103 manages the issuance of gift tickets based on the first issuance conditions acquired by the condition acquisition unit 101. Specifically, for example, the management unit 103 manages the number of gift tickets to be issued based on the first issuance condition. That is, for example, the management unit 103 manages the number of gift tickets to be issued as a predetermined unit such as a campaign. Furthermore, for example, the management unit 103 provides a management page to the headquarters terminal 21 and the facility terminal 22. Specifically, for example, the management unit 103 can present to the headquarters terminal 21, on the management page, various information based on information such as the number of gift tickets issued (for example, the number of tickets issued, the estimated amount to be charged for that month, the number of tickets issued at each of the multiple facilities U2, etc.). Furthermore, for example, the management unit 103 can manage the costs (billing) of gift tickets issued to the user company UC (particularly the headquarters 1). Specifically, for example, the management unit 103 can support the issuance of invoices for the costs (billing) corresponding to newly issued gift tickets during a predetermined period.

[0057] The UI providing unit 102 provides the headquarters terminal 21 with a UI (User Interface) that accepts a first operation for inputting conditions for issuing a gift ticket or image-related conditions, which conditions include at least the number of gift tickets to be issued, as second issuance conditions, and a second operation for giving instructions to issue the gift ticket.

[0058] Here, the first issuance condition or the second issuance condition may include a condition that specifies at least a part of the image (for example, the design). Furthermore, the first issuance condition or the second issuance condition may include a condition specifying one or more gifts. The first issuance condition may also include a condition regarding a limit on the number of gift tickets issued. Specifically, for example, the first issuance condition may include the total number of gift tickets issued or the total number issued at each of the multiple facilities U2. The first issuance condition may also include the number of tickets issued in a predetermined period or the total number issued at each of the multiple facilities U2. The first issuance condition may also include the cost (so-called budget) related to the gift tickets.

[0059] The UI presentation receiving unit 221 of the facility terminal 22 presents the UI to the person in charge of the facility U2, and receives the first operation and the second operation from the person in charge of the facility U2.

[0060] When the first operation and the second operation are accepted, the issuing unit 222 issues the number of gift tickets to be issued based on the first issuing condition and the second issuing condition. The issuing unit 222 can issue a gift ticket by transmitting the gift ticket as electronic information material to the customer terminal 3 operated by the customer C. Furthermore, the issuing unit 222 can issue a gift ticket by printing the gift ticket as a paper medium using a printing device controlled by the facility terminal 22.

[0061] The issuance information providing unit 223 provides the headquarters terminal 21 with information indicating that the number of gift tickets issued has been reached as issuance information. The issuing information may further include information about the time when the second operation was performed and the person in charge at the facility U2 who performed the second operation.

[0062] The issuing information output unit 212 of the headquarters terminal 21 outputs the issuing information provided from the issuing terminal.

[0063] The billing acceptance unit 213 of the headquarters terminal 21 accepts billing for the amount of gift tickets issued, as specified by the issuance information.

[0064] The terminal management unit 214 of the headquarters terminal 21 manages the terminals managed by the organization, including the settings for registration, change, and deletion as issuing terminals.

[0065] The above-mentioned various functions are realized by the functioning of each of these functional blocks. Next, the flow of information exchange and information processing among the parties (information processing devices) involved in this service will be described with reference to FIG. FIG. 6 is an arrow chart showing an example of information exchange between individuals who manage and operate each information processing device as a result of the function blocks in FIG. 5 functioning.

[0066] First, as shown in step ST31 of Fig. 6, the headquarters U1 sets the issuance conditions (first issuance conditions). As a result, the condition acquisition unit 211 of the headquarters terminal 21 acquires the first issuance conditions based on a predetermined operation by a person in charge at the headquarters U1 or the like. Then, the first issuing conditions are provided to the service provider SA. That is, the condition acquiring unit 101 of the service provider server 1 acquires the first issuing conditions.

[0067] 6, the service provider SA creates and presents an issuance screen UI to the facility U2. That is, the management unit 103 of the service provider server 1 creates a screen for the facility U2 to issue a gift ticket, and causes the facility U2 to present the screen via the presentation acceptance unit 221 of the facility terminal 22.

[0068] Next, as shown in step ST33, the facility U2 provides the service provider SA with the second issuance conditions, which include creating a gift ticket design, selecting a pre-created template, and requesting the issuance of a gift ticket. That is, a person in charge at the facility U2 inputs the second issuance conditions by operating the facility terminal 22. The input second issuance conditions are provided to the service provider server 1.

[0069] Next, as shown in step ST34, the service provider SA issues a gift ticket to the facility U22. That is, the service provider server 1 issues the gift ticket via the facility terminal 22.

[0070] Next, as shown in step ST35, the facility U2 selects the form of issuance of the gift ticket. That is, for example, a person in charge of the facility U2 operates the facility terminal 22 to select whether the gift ticket is to be issued as a paper medium or as an electronic information material.

[0071] Next, as shown in step ST36, the facility U2 hands over the ticket to the customer C. As a result, the customer C can receive the gift ticket as a QR code on paper or via email.

[0072] At this time, as shown in step ST37, the service provider SA centrally manages the gift ticket. That is, the fact that the gift ticket has been issued is managed in the management unit 103 of the service provider server 1.

[0073] Next, as shown in step ST38, the customer C who has received the gift ticket requests the service provider SA to deliver the gift. That is, for example, the customer C specifies the delivery destination of the gift by inputting an address or the like into the customer terminal 3.

[0074] Next, as shown in step ST39, the service provider SA arranges for the gift. That is, the service provider server 1 executes a predetermined arrangement process for delivering the gift to the customer C. Specifically, for example, the service provider SA can send the gift or request a gift delivery service provider (not shown) to send the gift.

[0075] Next, as shown in step ST40, at a predetermined timing (for example, the end of the month), the service provider SA bills the headquarters U1 for the cost of issuing gift tickets on a monthly basis. In this way, the headquarters U1 and the facility U2 can issue as many gift tickets as needed, when needed. Furthermore, because the cost is billed at a predetermined timing, there is no need for the expense and management of gift inventory, which improves the convenience of providing gifts to customers C.

[0076] Hereinafter, examples of UIs and the like that realize the various functions described above will be described using examples of various screens presented to the user company UC and the customer C in this service shown in FIGS.

[0077] FIG. 7 is a diagram showing an example of a screen displayed on the headquarters terminal 2 when the conditions for issuing a gift ticket and the like are set. As shown in FIG. 7, the headquarters U1 is presented with an input screen (UI) for inputting various items such as "case name," "course selection," and "store selection" as case settings. The person in charge at headquarters U1 operates the headquarters terminal 21 to input the "project name," which is the name of the campaign. Specifically, for example, a name such as "2-day, 1-night plan for 3,000 yen" shown in FIG. 10, which will be described later, is input. "Course Selection" refers to the gift course of the gift ticket. In other words, it refers to the type of gift that can be received with the gift ticket. By selecting a course, the user can input the novelty items and discount coupons that can be used at nearby stores, as well as the amount of each. "Store selection" refers to the selection (designation) of stores that are eligible for the campaign. Specifically, for example, if the campaign is targeted only at stores in a specific area (for example, the Tohoku region), only stores in that area will be selected.

[0078] FIG. 8 is a diagram showing an example of a screen displayed on the headquarters terminal or facility terminal when conditions for the image of the gift ticket are set. As shown in Figure 8, the user company UC is presented with an input screen (UI) for various items such as the gift exchange form and course selection "file" and "template" ("Template" in the figure) as design settings, corresponding to the project name and store name. User company UC can set the design of the gift exchange form by selecting and inputting a file that has been created in advance as the design of the gift exchange form, or by selecting from pre-prepared templates. The user company UC can also set the gift course described with reference to FIG. 7 using a file or template of gift course information that has been created in advance.

[0079] The information shown in FIG. 7 and FIG. 8 is sent to the service provider server 1 and set as the first issuing condition.

[0080] FIG. 9 is a diagram showing an example of a screen displayed on a headquarters terminal capable of issuing gift tickets. As shown in FIG. 9, the user company UC is presented with a menu for using various functions such as "Gift ticket issuance," "Issuance list," "Billing list," and "Own store account list." The user company UC (especially the person in charge at facility U2) can request the issuance of gift tickets by operating the "Gift Ticket Issue" button. This allows the user company UC to issue the necessary number of gift tickets on the spot, when needed. In addition, user company UC (especially staff at headquarters U1, etc.) can easily check the number of gift tickets issued and their value (cost of the gift) by operating the ``Issuance List'' and ``Invoice List'' buttons. Furthermore, the user company (particularly the person in charge at the headquarters U1) can manage the terminals included in the user company system 2 (particularly the facility terminal 22 available at the facility U2) by operating the "own store account list" button.

[0081] FIG. 10 is a diagram showing an example of a screen displayed on a facility terminal that issues gift tickets. As shown in Figure 10, when issuing a new gift ticket, the person in charge at facility U2 is presented with a screen for inputting necessary information such as "Project Selection," "Usage Information" for customer C, and "Email Address" for customer C. The person in charge at facility U2 can issue a gift ticket by operating the screen shown in Figure 10, selecting "Project," entering the necessary information for customer C (such as name and email address), and operating the "Confirm" button. The information shown in FIG. 10 is sent to the service provider server 1 and set as the second issuing condition.

[0082] Once the gift ticket is issued, it will be reflected in the gift ticket issuance list, as shown in FIG. Note that the gift ticket is not provided to customer C simply by being issued. In other words, as shown in Figure 10, when an employee at facility U2 operates the "email" button or the "print" button for the issued gift ticket, an image of the gift ticket is sent to customer C by email or output as a printed paper medium (and given to customer C). In this way, this service allows gift certificates to be distributed via email or paper based on the operations of the facility U2 staff member.

[0083] 11 to 14 are diagrams showing examples of designs that can be selected as templates for the gift exchange form shown in FIG. That is, FIG. 11 is a diagram showing a first example of one of examples of templates that can be selected on the headquarters terminal or facility terminal when conditions for the image of the gift ticket are set. FIG. 12 is a diagram showing a second example of one of the examples of templates that can be selected on the headquarters terminal or facility terminal when the conditions for the image of the gift ticket are set. FIG. 13 is a diagram showing a third example of a template that can be selected on the headquarters terminal or facility terminal when the conditions for the image of the gift ticket are set. FIG. 14 is a diagram showing a fourth example of one of the examples of templates that can be selected on the headquarters terminal or facility terminal when the conditions for the image of the gift ticket are set. As shown in Figures 11 to 14, gift exchange forms come in a variety of designs. Furthermore, the design of the gift exchange form is specified for both a design for printing and distributing as paper media and a design for distributing as electronic information material. In this way, the gift ticket can be provided to customer C using the design desired by user company UC.

[0084] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope of achieving the object of the present invention are included in the present invention.

[0085] For example, in the above-described embodiment, by operating the WEB system, the service can be used at each of the headquarters terminal 21, the facility terminal 22, and the customer terminal 3. However, without being limited to this, a dedicated app for receiving the service may be installed at each of the headquarters terminal 21, the facility terminal 22, and the customer terminal 3, and the service may be used by operating the dedicated app.

[0086] Furthermore, for example, the goods that can be received with the gift certificate may include the right to receive services. For example, restaurant meal vouchers, travel vouchers, and concert tickets are all examples of goods that can be listed on the gift product list.

[0087] Furthermore, the hardware configuration of the service provider server 1 shown in FIG. 4 is merely an example for achieving the object of the present invention, and is not particularly limited.

[0088] Furthermore, the functional block diagram shown in Fig. 5 is merely an example and is not particularly limited. That is, it is sufficient for the information processing system to be provided with a function that can execute the above-described series of processes as a whole, and the type of functional block used to realize this function is not particularly limited to the example of Fig. 5.

[0089] Furthermore, the locations of the functional blocks are not limited to those shown in FIG. 5 and may be arbitrary. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination thereof.

[0090] When the processing of each functional block is performed by software, the program that constitutes the software is installed into a computer or the like from a network or a recording medium. The computer may be a computer built into dedicated hardware, or may be a computer capable of executing various functions by installing various programs, such as a platform server, a general-purpose smartphone, or a personal computer.

[0091] The recording medium containing such a program may not only be composed of removable media that is distributed separately from the device itself in order to provide the program to each user, but may also be composed of recording media that are provided to each user in a state where they are pre-installed in the device itself.

[0092] In this specification, the steps describing the program to be recorded on the recording medium include not only processes that are performed in chronological order, but also processes that are not necessarily performed in chronological order but are performed in parallel or individually.

[0093] In addition, in this specification, the term "system" refers to an overall device that is made up of a plurality of devices, a plurality of means, and the like.

[0094] In summary, the information processing system to which the present invention is applied is sufficient if it has the following configuration, and can take on a variety of different embodiments. That is, an information processing system to which the present invention is applied (for example, the information processing system of FIG. 3) An information processing system (e.g., the information processing system of FIG. 3) that supports issuing image information indicating that a customer has the right to receive a gift as gift receipt right ownership information (e.g., the gift ticket of FIG. 1 or 2) from a predetermined organization (e.g., the headquarters U1 of a user company UC of FIG. 1 or 2) to a customer (e.g., customer C of FIG. 1 or 2), A group terminal (for example, the headquarters terminal 21 in FIG. 5) managed by the predetermined group; An issuing terminal (for example, facility terminal 22 in FIG. 5) operated by an actor (for example, a person in charge at facility U1 of user company UC in FIG. 2) who issues the gift receipt right ownership information to the customer; an information processing device (for example, the service provider server 1 in FIG. 3) that communicates with the organization terminal and the issuing terminal; In an information processing system including: The group terminal a condition providing means (e.g., the condition acquisition unit 211 in FIG. 5) for providing the information processing device with conditions for issuing the gift receipt right holding information (e.g., campaign conditions in the specification) or conditions related to the image (e.g., the design in the specification), which are preset by the predetermined organization, as first issuing conditions; Equipped with The information processing device includes: a condition acquisition means (condition acquisition unit 101 in FIG. 5) for acquiring the first issuing condition provided from the group terminal; a UI providing means (e.g., UI providing unit 102 of FIG. 5) for providing the group terminal with a UI (User Interface) that accepts a first operation for inputting a condition for issuing the gift receipt right holding information or a condition related to the image, the condition including at least the number of issuances of the gift receipt right holding information, as a second issuing condition, and a second operation for issuing an instruction to issue the gift receipt right holding information; Equipped with The issuing terminal: a UI presentation receiving unit (e.g., UI presentation receiving unit 221 in FIG. 5) that presents the UI to the actor and receives the first operation and the second operation by the actor; an issuing means (for example, the issuing unit 222 in FIG. 5) that issues the gift receipt right holding information by the number of issues based on the first issuing condition and the second issuing condition when the first operation and the second operation are accepted; It is enough to have this. This allows a designated organization (for example, a user company UC) to instantly issue gift tickets for desired products from the management screen (UI) when and in the amount required, on the spot.

[0095] The first issuing condition or the second issuing condition may include a condition that specifies at least a part (for example, a design) of the image. This allows a designated organization to freely change the design for each campaign as desired.

[0096] moreover, The first issuance condition or the second issuance condition may include a condition that specifies one or more of the gifts. This allows the predetermined organization to freely change the lineup of merchandise included in the gift receipt right holding information (i.e., gifts that the customer can receive later).

[0097] The issuing means can issue the gift receipt right holding information by sending the gift receipt right holding information as electronic information material to a terminal operated by the customer (e.g., customer terminal 3 in Figure 5). This allows gift receipt right holder information to be issued via email or social media such as LINE (registered trademark).

[0098] moreover, The issuing means can issue the gift receipt right holding information by printing the gift receipt right holding information on a paper medium from a printing device controlled by the issuing terminal. This allows the person operating the issuer terminal to print out the gift receipt right ownership information as an image and hand it over.

[0099] The issuing terminal: Further provided is an issuing information providing means (for example, the issuing information providing unit 223 of FIG. 5) for providing information indicating that the gift receipt right holding information has been issued by the number of issuances to the group terminal as issuing information; The group terminal The issuing terminal may further include an issuing information output means (for example, the issuing information output unit 212 in FIG. 5) for outputting the issuing information provided from the issuing terminal. This will centralize ordering and billing management, and the headquarters of a designated organization will be able to see from the management screen how many gift tickets a facility (issuing terminal) has issued.

[0100] moreover, The issued information may further include information about the time when the second operation was performed and the actor who performed the second operation. This allows for centralized ordering and billing management, and the headquarters of a designated organization can use the management screen to see who issued what and when.

[0101] moreover, The gift receipt right ownership information is issued on the condition that a fee is paid to the administrator of the information processing device, The group terminal The device may further include a claim receiving means for receiving a claim for the consideration for the number of issues of the gift receipt right holding information specified by the issuance information. This allows for centralized ordering and billing management, and billing can be sent to the headquarters of a designated organization.

[0102] moreover, The first issuance condition may include a condition regarding a limit on the number of issuances of the gift receipt right holding information. This will allow for centralized ordering and billing management, and the headquarters of designated organizations will be able to set up campaigns from the management screen and issue gift receipt rights information only within the campaign budget.

[0103] moreover, The group terminal The organization may further comprise a terminal management unit (for example, the terminal management unit 214 in FIG. 5) for managing terminals managed by the organization, including setting registration, change, and deletion as the issuing terminals. This will allow for centralized ordering and billing management, and the headquarters of designated organizations will be able to manage their facilities from the management screen. [Explanation of symbols]

[0104] 1 Service provider server, 2 User company system, 21 Headquarters terminal, 22 Facility terminal, 3 Customer terminal, 11 CPU, 21 Headquarters terminal, 41 Removable media, 101 Condition acquisition unit, 102 Provision unit, 211 Condition acquisition unit, 212 Issuance information output unit, 213 Claim acceptance unit, 214 Terminal management unit, 221 Presentation acceptance unit, 222 Issuance unit, 223 Issuance information provision unit

Claims

1. An information processing system that issues image information indicating that a person has the right to receive a gift as gift receiving right holding information, a database for managing the usage and exchange status of the gift receipt right ownership information; an analysis means for generating analysis information regarding the usage and exchange status of the gift receipt right ownership information; a display means for providing a management screen for displaying the analysis information; Equipped with The analysis means The number of issuances of the gift receipt right holding information at a plurality of facilities; The percentage of the gift entitlement information issued that has actually been redeemed; Comparison of exchange rates by facility, and Estimated amount to be claimed based on the number of issues and the number of exchanges Generate analytical information including the display means displays the analysis information graphically. Information processing system.

2. The analysis means analyzes time information relating to the time at which the gift receipt right holding information is exchanged, and generates time analysis information indicating the exchange frequency for each time period; the display means graphically displays the time analysis information. The information processing system according to claim 1 .

3. The analysis means analyzes the correlation between the design template of the gift receipt right holding information and the exchange rate to generate design effect analysis information.

3. The information processing system according to claim 1 or 2.

4. The database separately records the number of times the gift receipt right ownership information is issued as electronic information material and the number of times it is issued as paper medium, the analysis means generates issuance form analysis information that compares the exchange rate for each issuance form; The information processing system according to any one of claims 1 to 3.

5. The analysis means analyzes the relationship between the elapsed time from the start of each campaign and the number of issuances and exchanges of the gift receipt right holding information to generate time series analysis information of the campaign effects. The information processing system according to any one of claims 1 to 4.

6. A comparative analysis means is further provided for comparing the issuance status and exchange status of the gift receipt right holding information relating to a plurality of campaigns created by a predetermined organization, the display means visually displays the analysis results obtained by the comparison and analysis means. The information processing system according to any one of claims 1 to 5.

7. The method further comprises: a prediction means for predicting a future exchange rate based on the exchange pattern of the gift receipt right holding information recorded in the database. The information processing system according to any one of claims 1 to 6.

8. The gift receipt right holding information includes a barcode, The database records the scan time and scan position information of the barcode, the analysis means generates customer behavior analysis information based on the scan time and scan location information. The information processing system according to any one of claims 1 to 7.

9. An information processing method executed by an information processing system that issues image information indicating that a person has the right to receive a gift as gift receiving right holding information, comprising: a recording step of recording the usage status and exchange status of the gift receipt right ownership information in a database; an analysis step of generating analysis information regarding the usage and exchange status of the gift receipt right ownership information; a display step of providing a management screen for displaying the analysis information; Including, In the analyzing step, The number of issuances of the gift receipt right holding information at a plurality of facilities; The percentage of the gift entitlement information issued that has actually been redeemed; Comparison of exchange rates by facility, and Estimated amount to be claimed based on the number of issues and the number of exchanges Generate analytical information including In the display step, the analysis information is displayed graphically. Information processing methods.

10. A program applied to an information processing system that issues image information indicating that a person has the right to receive a gift as gift receiving right holding information, On the computer, a recording step of recording the usage status and exchange status of the gift receipt right ownership information in a database; an analysis step of generating analysis information regarding the usage and exchange status of the gift receipt right ownership information; a display step of providing a management screen for displaying the analysis information; Execute In the analyzing step, The number of issuances of the gift receipt right holding information at a plurality of facilities; The percentage of the gift entitlement information issued that has actually been redeemed; Comparison of exchange rates by facility, and Estimated amount to be claimed based on the number of issues and the number of exchanges Generate analytical information including In the display step, the analysis information is displayed graphically. program.

Images