Information processing device, information processing method, and program

Abstract

Provide a mechanism for directing customers to pharmacy services. [Solution] The information processing device 3 has an acquisition unit 331 that acquires a registration notification indicating that a pharmacy service related to prescription-based medicines has been registered as a registered pharmacy for the notification user, who is a user of the notification service, in a notification service that notifies a registered pharmacy registered by the user of a prescription issued by a medical institution to the user, and a benefit granting unit 334 that grants a benefit to the pharmacy user, who is a user of the pharmacy service, based on the acquisition unit 331's acquisition of the registration notification.

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, services for providing medicines online (hereinafter referred to as "pharmacy services") have been provided. For example, Patent Document 1 discloses a system in which a pharmacist remotely provides medication instructions to a patient and delivers the dispensed medicine to the patient after the medication instructions have been given. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-41363 Summary of the Invention [Problem to be solved by the invention]

[0004] Generally, there are pharmacies near medical institutions, so when a patient receives a prescription issued by a medical institution, they can use a pharmacy located near the medical institution. Therefore, there is a need to build a system to guide patients who receive a prescription issued by a medical institution to pharmacy services.

[0005] The present invention has been made in consideration of these points, and aims to provide a mechanism for guiding users to pharmacy services. [Means for solving the problem]

[0006] An information processing device according to a first aspect of the present invention is a notification service that notifies a registered pharmacy registered by a user of a prescription issued by a medical institution to the user, and includes an acquisition unit that acquires a registration notification indicating that a pharmacy service related to a pharmaceutical product based on the prescription has been registered as the registered pharmacy of a notification user who is a user of the notification service, and a benefit granting unit that grants a benefit to the pharmacy user who is a user of the pharmacy service based on the acquisition unit's acquisition of the registration notification.

[0007] The acquisition unit may acquire the registration notification from a notification device that manages the notification service. The acquisition unit may acquire the registration notification from a terminal of the pharmacy user.

[0008] The registration notification may include notification user identification information for identifying the notification user and pharmacy user identification information for identifying the pharmacy user, and the information processing device may further have a recording unit that associates the notification user identification information and the pharmacy user identification information contained in the registration notification acquired by the acquisition unit and records them in a memory unit.

[0009] The information processing device may further have a notification unit that, if the pharmacy user identification information corresponding to the pharmacy user and the notification user identification information are not stored in association with each other in the memory unit, notifies the pharmacy user's terminal of a message encouraging the pharmacy user to register the pharmacy service as a registered pharmacy in the notification service.

[0010] The benefit granting unit may grant the benefit to the pharmacy user identified by the pharmacy user identification information recorded in the storage unit. The benefit granting unit may further grant the pharmacy user another benefit different from the benefit when the pharmacy user uses the pharmacy service.

[0011] The acquisition unit may acquire a reservation request to reserve medication instructions from the pharmacy user's terminal, and the benefit granting unit may grant the other benefit to the pharmacy user when the acquisition unit acquires the reservation request from the pharmacy user as the pharmacy user's use of the pharmacy service.

[0012] The acquisition unit may acquire receipt information indicating that the pharmacy user has received the dispensed medicine in response to a request for dispensing of the medicine based on the prescription, and the benefit granting unit may grant the other benefit to the pharmacy user who has received the medicine when the acquisition unit acquires the receipt information as part of the pharmacy user's use of the pharmacy service.

[0013] The benefit granting unit may grant a benefit to a pharmacy user who has registered the pharmacy service as a registered pharmacy that is more favorable than the benefit granted to a pharmacy user who has not registered the pharmacy service as a registered pharmacy.

[0014] The registration notification may include notification user identification information for identifying the notification user, and the information processing device may further have a recording unit that records the notification user identification information included in the registration notification acquired by the acquisition unit in a memory unit.

[0015] The benefit granting unit may grant the benefit to the pharmacy user if the pharmacy service is not registered as the registered pharmacy of the pharmacy user.

[0016] The benefit may be a benefit that can be used outside of the pharmacy service. The pharmacy service may be a service that provides the user with medication instructions for the medicine based on the prescription.

[0017] An information processing method according to a second aspect of the present invention is a notification service executed by a computer that notifies a registered pharmacy registered by a user of a prescription issued by a medical institution to the user, and includes the steps of obtaining a registration notification indicating that a pharmacy service related to a drug based on the prescription has been registered as the registered pharmacy of the notification user, who is a user of the notification service, and granting a benefit to the pharmacy user, who is a user of the pharmacy service, based on the obtaining of the registration notification.

[0018] A program according to a third aspect of the present invention causes a computer to function as an acquisition unit that acquires a registration notification indicating that a pharmacy service related to a medicine based on the prescription has been registered as the registered pharmacy of a notification user who is a user of the notification service, in a notification service that notifies a registered pharmacy registered by the user of a prescription issued by a medical institution to the user, and a benefit granting unit that grants a benefit to the pharmacy user who is a user of the pharmacy service based on the acquisition unit's acquisition of the registration notification. [Effects of the Invention]

[0019] The present invention has the effect of providing a mechanism for guiding users to pharmacy services. [Brief explanation of the drawings]

[0020] [Figure 1] FIG. 1 is a diagram illustrating an overview of an information processing system. [Figure 2] FIG. 1 is a diagram schematically illustrating a functional configuration of an information processing device. [Figure 3] FIG. 2 is a diagram illustrating an example of a configuration of a user management database. [Figure 4] FIG. 10 is a diagram schematically illustrating an example of a display screen of a dedicated application. [Figure 5] FIG. 2 is a sequence diagram showing a processing flow of the information processing system. DETAILED DESCRIPTION OF THE INVENTION

[0021] [Outline of Information Processing System S] FIG. 1 is a diagram for explaining an overview of an information processing system S. The information processing system S is a system used to provide a pharmacy service. The pharmacy service is a service that provides medication instructions for medicines based on prescriptions issued by medical institutions to users, specifically, a service that provides medication instructions for medicines based on prescriptions to users online. The pharmacy service may also be a service that provides medication instructions for medicines based on prescriptions at a store visited by the user. The pharmacy service may also provide medicines based on prescriptions. The information processing system S has a terminal 1, a notification device 2, and an information processing device 3.

[0022] Terminal 1 is a terminal used by a pharmacy user who is a user of pharmacy services, and is, for example, a smartphone, a tablet terminal, a personal computer, etc. Terminal 1 has installed thereon, for example, a dedicated application program (hereinafter referred to as a "dedicated app") for providing pharmacy services.

[0023] The notification device 2 is a device that manages the notification service, and is, for example, a server. The notification service is a service that notifies a registered pharmacy registered by a notification user of a prescription issued by a medical institution to the notification user, who is a user of the notification service. The notification device 2 manages notification user IDs in association with registered pharmacies. The notification user ID is notification user identification information for identifying the notification user, and is, for example, information issued by a government agency such as My Number. In this specification, users of pharmacy services and notification services may be referred to as pharmacy users or notification users.

[0024] The information processing device 3 is a device that manages pharmacy services, such as a server. It manages information about pharmacy users. The information about pharmacy users is, for example, information that associates a pharmacy user ID, which is pharmacy user identification information for identifying the pharmacy user, with a notification user ID corresponding to the pharmacy user. The processing executed by the information processing system S will be described below.

[0025] First, when a pharmacy user visits a medical institution ((1) in Figure 1), the medical institution issues a prescription to the pharmacy user ((2) in Figure 1). The medical institution (for example, a medical terminal not shown managed by the medical institution) sends the notification user ID presented by the pharmacy user and the issued prescription to the notification device 2 ((3) in Figure 1). Upon acquiring the notification user ID and the prescription, the notification device 2 notifies the registered pharmacy associated with the notification user ID of the notification user ID and the prescription ((4) in Figure 1). If the pharmacy service is registered as a registered pharmacy, the notification device 2 sends the notification user ID and the prescription to the information processing device 3.

[0026] Then, upon acquiring the notification user ID and the prescription, the information processing device 3 notifies the terminal 1 of the pharmacy user identified by the pharmacy user ID associated with the notification user ID of the notification user ID ((5) in FIG. 1). The service usage message is a message encouraging the pharmacy user to use the pharmacy service to receive medication instructions for the medicine dispensed based on the prescription, such as, "Your prescription has been received from the notification service. Please make an appointment for medication instructions through this service." After checking the service usage message, the pharmacy user then uses the pharmacy service to receive medication instructions for the medicine dispensed based on the prescription and receives the delivered medicine.

[0027] In this way, the information processing system S can encourage the pharmacy user to use pharmacy services when a medical institution issues a prescription to the pharmacy user. This makes it easier for the pharmacy user to use pharmacy services. As a result, the information processing system S can provide a mechanism for guiding the pharmacy user to pharmacy services. The functional configuration of the information processing device 3 will be described below.

[0028] [Functional configuration of information processing device 3] FIG. 2 is a diagram schematically illustrating the functional configuration of an information processing device 3. The information processing device 3 includes a communication unit 31, a storage unit 32, and a control unit 33. In FIG. 2, arrows indicate main data flows, and there may be data flows not shown in FIG. 2. In FIG. 2, each functional block indicates a configuration in functional units, rather than a configuration in hardware (device) units. Therefore, the functional blocks shown in FIG. 2 may be implemented in a single device, or may be implemented separately in multiple devices. Data may be exchanged between functional blocks via any means, such as a data bus, a network, or a portable storage medium.

[0029] The communication unit 31 is a communication interface for connecting to a network, and includes a communication controller for receiving data from an external device.

[0030] The memory unit 32 is a large-capacity storage device such as a ROM (Read Only Memory) that stores the BIOS (Basic Input Output System) of the computer that realizes the information processing device 3, a RAM (Random Access Memory) that serves as the working area of ​​the information processing device 3, an HDD (Hard Disk Drive) or SSD (Solid State Drive) that stores the OS (Operating System), application programs, and various information referenced when the application programs are executed.

[0031] The storage unit 32 stores information about pharmacies that are members of the pharmacy service. The information about the pharmacies includes, for example, the address of the pharmacy, information for identifying the pharmacists who provide medication instructions and dispense medicines and work at the pharmacy (e.g., ID, name, etc.), the pharmacists' schedules, etc. The storage unit 32 also stores a user management database that manages information about pharmacy users.

[0032] FIG. 3 is a diagram illustrating an example of the configuration of a user management database. In the example illustrated in FIG. 3, the user management database stores, for each pharmacy user, a pharmacy user ID, a notified user ID, a registered pharmacist, a registered pharmacy, and a registered pickup location in association with each other. A registered pharmacist is a pharmacist registered by the pharmacy user and is indicated, for example, by a pharmacist ID. A registered pharmacy is a pharmacy registered by the pharmacy user and is indicated, for example, by a pharmacy ID. A registered pickup location is a location registered by the pharmacy user as a location where the pharmacy user receives medicines and is indicated, for example, by an address or a facility name. Note that the information stored in the user management database is not limited to the example illustrated in FIG. 3. For example, the user management database may further store the pharmacy user's home address, the pharmacy user's workplace address, a pharmacy service usage history, points, etc. The pharmacy service usage history includes, for example, information indicating the pharmacist who provided medication instructions, information indicating the dispensing facility that dispensed the medicine based on the prescription, and the location where the pharmacy user received the medicine. Points are, for example, points that can be used for pharmacy services.

[0033] Returning to Figure 2, the control unit 33 is a processor such as a CPU (Central Processing Unit), GPU (Graphics Processing Unit), or NPU (Neural network Processing Unit) of the information processing device 3, and functions as an acquisition unit 331, a recording unit 332, a notification unit 333, a bonus granting unit 334, and a schedule management unit 335 by executing programs stored in the memory unit 32.

[0034] <Recording Processing> First, a process in which the information processing device 3 records the notified user ID corresponding to the pharmacy user will be described.

[0035] The acquisition unit 331 acquires a registration notification indicating that the pharmacy service has been registered as a registered pharmacy for the notification user in the notification service. The registration notification includes a notification user ID and a pharmacy user ID. The acquisition unit 331 acquires the registration notification from, for example, the notification device 2.

[0036] For example, when a pharmacy user first performs an operation to log in to the notification service using the notification user ID on terminal 1, terminal 1 displays a display screen for the notification service. When the pharmacy user performs an operation to register a registered pharmacy by specifying a pharmacy service and inputting a pharmacy user ID, which is the account for that pharmacy service, on the display screen for the notification service displayed on terminal 1, notification device 2 transmits a registration notification, which includes the notification user ID and the pharmacy user ID, to information processing device 3, notifying that the pharmacy service has been registered as a registered pharmacy for the notification user. Then, acquisition unit 331 acquires the registration notification, which includes the notification user ID and the pharmacy user ID, from notification device 2.

[0037] The acquisition unit 331 may acquire a registration notification from the terminal 1. For example, first, when a pharmacy user registers the pharmacy service as a registered pharmacy in the notification service and then performs an operation to register a notification user ID on the display screen of the dedicated app, the terminal 1 transmits a registration notification including the notification user ID and the pharmacy user ID, which is a notification that the pharmacy service has been registered as the pharmacy user's registered pharmacy in the notification service, to the information processing device 3. Then, the acquisition unit 331 acquires the registration notification including the notification user ID and the pharmacy user ID from the terminal 1.

[0038] The recording unit 332 associates the notification user ID and the pharmacy user ID included in the registration notification acquired by the acquisition unit 331 and records them in the user management database. Specifically, the recording unit 332 stores the notification user ID included in the registration notification acquired by the acquisition unit 331 in association with the pharmacy user ID included in the registration notification in the user management database in which the pharmacy user ID is stored in advance through member registration.

[0039] The information processing device 3 may prompt a pharmacy user whose notification user ID is not recorded to register the pharmacy service as a registered pharmacy in the notification service. Specifically, if the pharmacy user ID corresponding to the pharmacy user and the notification user ID are not stored in association with each other in the user management database, the notification unit 333 notifies the terminal 1 of the pharmacy user of a message prompting the pharmacy user to register the pharmacy service as a registered pharmacy in the notification service. In this way, the information processing device 3 can encourage the pharmacy user to register the pharmacy service as a registered pharmacy in the notification service.

[0040] The information processing device 3 may grant a benefit to a pharmacy user when the pharmacy user registers the pharmacy service as a registered pharmacy in the notification service. The benefit may be, for example, points that can be used for the pharmacy service or other services. Specifically, the benefit granting unit 334 grants a benefit to the pharmacy user when the acquisition unit 331 acquires a registration notification corresponding to the pharmacy user or when the recording unit 332 associates the notification user ID corresponding to the pharmacy user with the pharmacy user ID and records them in the user management database.

[0041] For example, when the acquisition unit 331 acquires a registration notification corresponding to a pharmacy user or when the recording unit 332 associates the notification user ID corresponding to the pharmacy user with the pharmacy user ID and records them in the user management database, the benefit granting unit 334 grants a benefit to the pharmacy user by adding predetermined points to the points associated with the pharmacy user ID corresponding to the pharmacy user in the user management database. In this way, the information processing device 3 can provide the pharmacy user with an incentive to register the pharmacy service as a registered pharmacy in the notification service.

[0042] <Notification processing> Next, a process in which the information processing device 3 notifies the pharmacy user of a service usage message will be described.

[0043] The acquisition unit 331 acquires a notification user ID corresponding to a notification user who has registered a pharmacy service as a registered pharmacy in the notification service, and a prescription issued by a medical institution to the notification user. For example, when a medical institution issues a prescription to the notification user, a medical terminal of the medical institution transmits the notification user ID and the prescription presented by the notification user to the notification device 2. When the notification device 2 acquires the notification user ID and the prescription from the medical terminal, it notifies the registered pharmacy associated with the notification user ID of the notification user ID. When the pharmacy service is registered as a registered pharmacy for the notification user, the notification device 2 transmits the notification user ID and the prescription to the information processing device 3. Then, the acquisition unit 331 acquires the notification user ID and the prescription from the notification device 2.

[0044] When the acquisition unit 331 acquires the notification user ID and the prescription, the notification unit 333 notifies the terminal 1 corresponding to the notification user ID acquired by the acquisition unit 331 of a service usage message encouraging the user to use the pharmacy service to receive medication instructions for the medicines dispensed based on the prescription. Specifically, the notification unit 333 notifies the terminal 1 of the pharmacy user identified by the pharmacy user ID associated in the user management database with the notification user ID acquired by the acquisition unit 331 of the service usage message encouraging the user to use the pharmacy service to receive medication instructions for the medicines dispensed based on the prescription acquired by the acquisition unit 331 by a pharmacy affiliated with the pharmacy service. When the terminal 1 acquires the service usage message from the information processing device 3, the terminal 1 displays the service usage message on a banner of the terminal 1 or on the display screen of a dedicated app.

[0045] The notification unit 333 may notify the terminal 1 of a service usage message including information for identifying the drug that is the subject of medication instruction. For example, a prescription includes at least one of prescription identification information and medical institution identification information. The prescription identification information is information for identifying the prescription, such as the prescription ID. The medical institution identification information is information for identifying the medical institution that issued the prescription, such as the medical institution ID or name.

[0046] In this case, the notification unit 333 notifies the terminal 1 of a service usage message including at least one of the prescription identification information and the medical institution identification information included in the prescription acquired by the acquisition unit 331 together with the notification user ID. For example, if the prescription identified by the prescription identification information is A and the medical institution identified by the medical institution identification information is B, the notification unit 333 notifies the terminal 1 of a service usage message stating, "A issued by B has been received from the notification service. Please make an appointment for medication guidance through this service." In this way, the information processing device 3 can make it easier for the pharmacy user to recognize which prescription the message is for.

[0047] The notification unit 333 may further refer to the schedule of a predetermined pharmacist stored in the memory unit 32 and notify the terminal 1 of the available appointment time slots during which appointments for medication instructions can be made. The predetermined pharmacist is a registered pharmacist registered in advance by the pharmacy user or a pharmacist working at a registered pharmacy.

[0048] Specifically, the notification unit 333 refers to the schedule of a registered pharmacist or a pharmacist working at a registered pharmacy associated with the notification user ID acquired by the acquisition unit 331 or the pharmacy user ID corresponding to the notification user ID, and notifies the terminal 1 of the available appointment time slots along with the service usage message. For example, the notification unit 333 notifies the terminal 1 of the available appointment time slots based on the schedule of the registered pharmacist or a pharmacist working at the registered pharmacy. Note that the schedule is not limited to being stored in the memory unit 32, and may be acquired from a pharmacy terminal (not shown) managed by the pharmacy where the registered pharmacist works or the registered pharmacy.

[0049] The specified pharmacist may be a pharmacist other than a registered pharmacist. Specifically, first, when a registered pharmacist is not associated with the notification user ID acquired by the acquisition unit 331 in the user management database, the notification unit 333 identifies a pharmacist to provide medication instructions to the pharmacy user. For example, the notification unit 333 refers to the user management database and identifies a pharmacist who is located at a pharmacy closest to the pharmacy user's home address among multiple pharmacies affiliated with the pharmacy service as the specified pharmacist. The notification unit 333 may also refer to the user management database and identify a pharmacist who is located at a pharmacy closest to the pharmacy user's workplace address among multiple pharmacies affiliated with the pharmacy service as the specified pharmacist. The notification unit 333 may also refer to the user management database and identify a pharmacist who has previously provided medication instructions to the pharmacy user as the specified pharmacist. Then, the notification unit 333 refers to the schedule of the identified pharmacist and notifies the terminal 1 of available appointment times along with a message.

[0050] FIG. 4 is a diagram schematically illustrating an example of a display screen of the dedicated app. The display screen of the dedicated app shown in FIG. 4 displays a service usage message and available appointment times for medication instruction with a specified pharmacist. In the example shown in FIG. 4, a pharmacy user can make an appointment for medication instruction by selecting an appointment date and time for medication instruction from the available appointment times on the display screen of the dedicated app. In this way, the information processing device 3 can make it easier for the pharmacy user to make an appointment for medication instruction by presenting the available appointment times for a specified pharmacist to the pharmacy user along with the service usage message.

[0051] When the information processing device 3 has notified the pharmacy user of the available appointment time slots for a specific pharmacist, the information processing device 3 may prohibit other medication instruction reservations from being made during the available appointment time slots for the specific pharmacist until a certain period of time has passed. Specifically, when the notification unit 333 has notified the pharmacy user of the available appointment time slots for a specific pharmacist, the schedule management unit 335 prohibits the registration of other medication instruction reservations during the available appointment time slots for a certain period of time (e.g., 10 minutes, 30 minutes, 1 hour, etc.) from the time the notification unit 333 notified the pharmacy user of the available appointment time slots. In this way, the information processing device 3 can reduce the occurrence of a situation in which a pharmacy user is unable to make a medication instruction reservation because another pharmacy user has made a medication instruction reservation during the period from when the pharmacy user is notified of the available appointment time slots for a specific pharmacist until the pharmacy user makes a medication instruction reservation based on the available appointment time slot.

[0052] <Usage processing> Next, a process executed by the information processing device 3 in response to a pharmacy user's use of a pharmacy service will be described.

[0053] The acquisition unit 331 acquires an appointment request for reserving medication instruction from the terminal 1. For example, first, when a pharmacy user performs an operation to input an appointment date and time for medication instruction on the terminal 1 (for example, an operation to select an appointment date and time on the display screen of the dedicated app shown in FIG. 4), the terminal 1 transmits an appointment request to the information processing device 3 for reserving medication instruction with a specified pharmacist at the appointment date and time. The specified pharmacist is, for example, a pharmacist identified by the notification unit 333. Then, the acquisition unit 331 acquires the appointment request including the appointment date and time from the terminal 1.

[0054] The specified pharmacist may be a pharmacist designated by the pharmacy user. For example, first, when a registered pharmacist is not associated with the notification user ID acquired by the acquisition unit 331 in the user management database, the notification unit 333 presents the pharmacy user with a list of pharmacists working at pharmacies affiliated with the pharmacy service and the appointment time slots for each pharmacist. When the pharmacy user selects one pharmacist from the list of pharmacists and performs an operation to specify an appointment date and time for medication instruction by that pharmacist from the appointment time slots, the terminal 1 transmits the pharmacist ID corresponding to the pharmacist selected by the pharmacy user and the appointment date and time designated by the pharmacy user to the information processing device 3. Then, the acquisition unit 331 acquires an appointment request including the pharmacist ID and the appointment date and time from the terminal 1.

[0055] When the acquisition unit 331 acquires the reservation request, the notification unit 333 notifies the specified pharmacist of a message indicating that a reservation for medication instruction has been made for the reserved date and time, information identifying the pharmacy user, and the prescription of the pharmacy user. In addition, the schedule management unit 335 updates the schedule of the specified pharmacist by adding the scheduled medication instruction for the reserved date and time to the schedule of the specified pharmacist.

[0056] The notification unit 333 may notify a predetermined pharmacy of the prescription acquired by the acquisition unit 331 from the notification device 2. The predetermined pharmacy is a registered pharmacy that is registered in advance by the pharmacy user. The predetermined pharmacy may be a pharmacy where a predetermined pharmacist works, or may be a pharmacy other than the pharmacy where the predetermined pharmacist works.

[0057] Specifically, when the acquisition unit 331 acquires the notification user ID and the prescription from the notification device 2, the notification unit 333 sends a dispensing request to request the dispensing of a medicine based on the prescription, the dispensing request including the prescription and the pharmacy user ID associated with the notification user ID, to the pharmacy terminal of the registered pharmacy associated with the notification user ID.

[0058] The specified pharmacy may be a pharmacy other than a registered pharmacy. For example, first, when a registered pharmacy is not associated with the notified user ID acquired by the acquisition unit 331 in the user management database, the notification unit 333 presents the pharmacy user with a list of pharmacies that are members of the pharmacy service. When the pharmacy user selects one pharmacy from the list of pharmacies, the terminal 1 transmits a pharmacy ID corresponding to the pharmacy selected by the pharmacy user to the information processing device 3. Then, when the acquisition unit 331 acquires the pharmacy ID from the terminal 1, the notification unit 333 transmits a dispensing request to the pharmacy terminal of the pharmacy identified by the pharmacy ID.

[0059] The notification unit 333 may further notify the terminal 1 of the dispensing completion time when dispensing of the medicine based on the prescription acquired by the acquisition unit 331 is completed and is specified by the prescription. For example, the storage unit 32 stores the time required for dispensing for each medicine.

[0060] In this case, the notification unit 333 notifies the terminal 1 of the time when the required time associated with the medicine corresponding to the prescription acquired by the acquisition unit 331 has elapsed from the current time as the dispensing completion time. The notification unit 333 may notify the terminal 1 of a service usage message including the dispensing completion time, or may notify the terminal 1 of the dispensing completion time at a timing different from the service usage message (for example, when the dispensing request is sent to the pharmacy terminal). In this way, the information processing device 3 allows the pharmacy user to know when the medicine will be available for collection.

[0061] After transmitting the dispensing request to the pharmacy terminal, the notification unit 333 may notify the pharmacy user's terminal 1 of the progress status of the dispensing of the medicine. Specifically, first, the acquisition unit 331 acquires the progress status of the dispensing of the medicine based on the prescription acquired from the notification device 2 from the pharmacy terminal of the requesting pharmacy, which is the pharmacy that requested the dispensing of the medicine based on the prescription. For example, a pharmacist at the requesting pharmacy uses the pharmacy terminal to transmit the progress status to the information processing device 3 for each step of the dispensing of the medicine, such as when the prescription is received, when dispensing starts, and when dispensing is completed.

[0062] Then, the notification unit 333 notifies the terminal 1 of the progress status acquired by the acquisition unit 331. For example, every time the acquisition unit 331 acquires a progress status, the notification unit 333 notifies the terminal 1 of the progress status. In this way, the information processing device 3 can make it easier for the pharmacy user to recognize when they will be able to receive the medicine.

[0063] The information processing device 3 may grant a benefit to a pharmacy user when the pharmacy user uses the pharmacy service. Specifically, the benefit granting unit 334 grants a benefit to the pharmacy user when the acquisition unit 331 acquires, from the pharmacy user, a reservation request to reserve a medication instruction appointment, or when the acquisition unit 331 acquires information (e.g., purchase information) indicating that the pharmacy user has received the dispensed medicine in response to the transmission of a dispensing request to the pharmacy terminal. In this case, the benefit granting unit 334 grants a more preferential benefit to the pharmacy user who has registered the pharmacy service as a registered pharmacy for the notification service than a benefit granted to a pharmacy user who has not registered the pharmacy service as a registered pharmacy for the notification service.

[0064] For example, the information processing device 3 defines a first benefit to be granted to a pharmacy user who has registered the pharmacy service as a registered pharmacy for the notification service, and a second benefit to be granted to a pharmacy user who has not registered the pharmacy service as a registered pharmacy for the notification service. The first benefit is, for example, a more favorable benefit than the second benefit, e.g., a higher point value than the second benefit. In this case, the benefit granting unit 334 refers to the user management database and grants the first benefit to a pharmacy user who has used the pharmacy service if the pharmacy service is registered as a registered pharmacy for the notification service (e.g., if a notification user ID is associated with the pharmacy user ID corresponding to the pharmacy user who used the pharmacy service in the user management database). On the other hand, the benefit granting unit 334 refers to the user management database and grants the second benefit to a pharmacy user who has used the pharmacy service if the pharmacy service is not registered as a registered pharmacy for the notification service (e.g., if a notification user ID is not associated with the pharmacy user ID corresponding to the pharmacy user who used the pharmacy service in the user management database). In this way, the information processing device 3 can provide pharmacy users with an incentive to register the pharmacy service as a registered pharmacy for the notification service.

[0065] [Processing of Information Processing System S] Next, a description will be given of the flow of processing executed by the information processing system S. Fig. 5 is a sequence diagram showing the flow of processing by the information processing system S. This processing starts when the notification device 2 transmits the notification user ID and the prescription to the information processing device 3 (S1).

[0066] In the information processing device 3, when the acquisition unit 331 acquires the notification user ID and the prescription, the notification unit 333 refers to the user management database and identifies the pharmacy user ID associated with the notification user ID, thereby identifying the pharmacy user (S2). Then, the notification unit 333 transmits a service usage message to the terminal 1 of the identified pharmacy user (S3). Thereafter, the terminal 1 displays the service usage message acquired from the information processing device 3 on its display.

[0067] [Effects of this embodiment] As described above, when the information processing device 3 obtains the notification user ID and prescription from the notification device 2, it notifies the terminal 1 of the pharmacy user identified by the pharmacy user ID associated with the notification user ID in the user management database of a service usage message encouraging the pharmacy user to use pharmacy services and receive medication instructions for the medicines dispensed based on the prescription. In this way, the information processing device 3 can encourage the pharmacy user to use pharmacy services when a medical institution issues a prescription to the pharmacy user. This makes it easier for pharmacy users to use pharmacy services. As a result, the information processing device 3 can provide a mechanism for guiding pharmacy users to pharmacy services.

[0068] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations' Sustainable Development Goals (SDGs), which is "Build resilient infrastructure, promote inclusive and sustainable industrialization, and promote innovation and resilience."

[0069] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0070] 1 device 2 Notification device 3. Information processing equipment 31 Communications Department 32 Storage section 33 Control Unit 331 Acquisition Department 332 Recording Department 333 Notification Department 334 Benefits Granting Department 335 Schedule Management Department S Information Processing System

Claims

1. An information processing device for managing pharmacy services related to medicines based on prescriptions issued by a medical institution, an acquisition unit that acquires, from a notification device that manages a notification service, a registration notification indicating that the pharmacy service has been registered as the registered pharmacy of a notification user who is a user of the notification service, in a notification service that notifies a registered pharmacy registered by the user of a prescription issued by a medical institution to the user; a benefit granting unit that grants a benefit to a pharmacy user who is a user of the pharmacy service based on the acquisition unit's acquisition of the registration notification; An information processing device having the above.

2. The registration notice includes notification user identification information, which is information for identifying the notification user and is information issued by a government agency, and pharmacy user identification information for identifying the pharmacy user, The information processing device further includes a recording unit that associates the notification user identification information and the pharmacy user identification information included in the registration notification acquired by the acquisition unit and records them in a storage unit. The information processing device according to claim 1 .

3. The information processing device further includes a notification unit that, when the pharmacy user identification information corresponding to the pharmacy user and the notification user identification information are not stored in association with each other in the storage unit, notifies the terminal of the pharmacy user of a message prompting the pharmacy user to register the pharmacy service as the registered pharmacy in the notification service. The information processing device according to claim 2 .

4. The benefit granting unit grants the benefit to the pharmacy user identified by the pharmacy user identification information recorded in the storage unit. The information processing device according to claim 2 .

5. The benefit granting unit further grants another benefit different from the benefit to the pharmacy user when the pharmacy user uses the pharmacy service. The information processing device according to claim 1 .

6. the acquisition unit acquires a reservation request for reserving medication instruction from the terminal of the pharmacy user, The benefit granting unit grants the other benefit to the pharmacy user when the acquisition unit acquires the reservation request from the pharmacy user as the pharmacy user's use of the pharmacy service. The information processing device according to claim 5 .

7. the acquisition unit acquires receipt information indicating that the pharmacy user has received the medicine dispensed in response to a request for dispensing of the medicine based on the prescription, The benefit granting unit grants the other benefit to the pharmacy user who receives the medicine when the acquisition unit acquires the receipt information as the pharmacy user's use of the pharmacy service. The information processing device according to claim 5 .

8. The benefit granting unit grants the benefit to the pharmacy user who has registered the pharmacy service as the registered pharmacy, the benefit being more preferential than the benefit granted to the pharmacy user who has not registered the pharmacy service as the registered pharmacy. The information processing device according to claim 1 .

9. The registration notice includes notification user identification information, which is information for identifying the notification user and is information issued by a government agency; The information processing device further includes a recording unit configured to record the notification user identification information included in the registration notification acquired by the acquisition unit in a storage unit. The information processing device according to claim 1 .

10. The benefit is a benefit that can be used outside of the pharmacy service. The information processing device according to claim 1 .

11. The pharmacy service is a service that provides the user with medication instructions for the medicine based on the prescription. The information processing device according to claim 1 .

12. A computer that manages pharmacy services related to medicines based on prescriptions issued by a medical institution executes: a step of obtaining, from a notification device that manages a notification service, a registration notification indicating that the pharmacy service has been registered as the registered pharmacy of a notification user who is a user of the notification service, in a notification service that notifies a registered pharmacy registered by the user of a prescription issued by a medical institution to the user; A step of granting a benefit to a pharmacy user who is a user of the pharmacy service based on the acquisition of the registration notification; An information processing method comprising:

13. A computer that manages pharmacy services related to medicines based on prescriptions issued by a medical institution, an acquisition unit that acquires, from a notification device that manages a notification service, a registration notification indicating that the pharmacy service has been registered as the registered pharmacy of a notification user who is a user of the notification service, in a notification service that notifies a registered pharmacy registered by the user of a prescription issued by a medical institution to the user; a benefit granting unit that grants a benefit to a pharmacy user who is a user of the pharmacy service based on the acquisition unit's acquisition of the registration notification; A program to function as a

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