Information processing device, information processing method, and program

Abstract

To support the efficient arrangement of vehicles such as taxis. [Solution] An information processing device comprising: a first display control means for causing a cash dispenser to display a screen for accepting input of a request for vehicle dispatch, the screen including user information about the user operating the cash dispenser and information about the vehicle dispatch desired by the user; a transmission means for transmitting instructions regarding vehicle dispatch based on the request for vehicle dispatch input by the user operating the cash dispenser and location information about the facility in which the cash dispenser is installed; and a third display control means for causing the cash dispenser to display information regarding a vehicle to be arranged based on the instructions regarding vehicle dispatch.

Description

[Technical Field]

[0001] The present disclosure relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] BACKGROUND ART Conventionally, systems have been known that arrange for a vehicle such as a taxi to be delivered to a location or the like designated by a user.

[0003] For example, Patent Document 1 discloses a taxi dispatch system in which location information is transmitted from each of a user terminal and a taxi terminal to a taxi dispatch center, which then combines this location information with map information and presents it to the user, allowing the user to select a taxi. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2004-110758 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the technology of Patent Document 1 requires the user to provide location information, which is troublesome and cumbersome.

[0006] The present invention aims to support efficient arrangement of vehicles such as taxis. [Means for solving the problem]

[0007] An information processing device according to one aspect of the present invention comprises: a first display control means for causing a cash dispenser to display a screen for accepting input of a request for vehicle dispatch, the screen including user information about a user operating the cash dispenser and information about the vehicle dispatch desired by the user; a transmission means for transmitting instructions about vehicle dispatch based on the request for vehicle dispatch input by the user operating the cash dispenser and location information about the facility in which the cash dispenser is installed; and a third display control means for causing the cash dispenser to display information about a vehicle to be arranged based on the instructions about vehicle dispatch. According to this aspect, it is possible to assist in the efficient arrangement of vehicles such as taxis.

[0008] An information processing method according to one aspect of the present invention includes a first display control step in which one or more computers cause a cash dispenser to display a screen for accepting input of a request for vehicle dispatch, the screen including user information about the user operating the cash dispenser and information about the vehicle dispatch desired by the user; a transmission step in which instructions for vehicle dispatch are transmitted based on the request for vehicle dispatch input by the user operating the cash dispenser and location information about the facility in which the cash dispenser is installed; and a third display control step in which the cash dispenser displays information about a vehicle to be arranged based on the instructions for vehicle dispatch. According to this aspect, it is possible to assist in the efficient arrangement of vehicles such as taxis.

[0009] A program according to one aspect of the present disclosure causes one or more computers to execute a first display control step of causing a cash dispenser to display a screen for accepting input of a request for vehicle dispatch, the screen including user information about a user operating the cash dispenser and information about the vehicle dispatch desired by the user; a transmission step of transmitting instructions for vehicle dispatch based on the request for vehicle dispatch input by the user operating the cash dispenser and location information about the facility in which the cash dispenser is installed; and a third display control step of causing the cash dispenser to display information about a vehicle to be arranged based on the instructions for vehicle dispatch. According to this aspect, it is possible to assist in the efficient arrangement of vehicles such as taxis. [Effects of the Invention]

[0010] According to the present invention, it is possible to support efficient arrangement of vehicles such as taxis. [Brief explanation of the drawings]

[0011] [Figure 1] 1 illustrates a configuration of an information processing system according to an embodiment of the present disclosure. [Figure 2] 1 shows a configuration of a teller machine according to one embodiment of the present disclosure. [Figure 3] 1 illustrates a hardware configuration of an information processing device according to an embodiment of the present disclosure. [Figure 4] 1 illustrates a functional configuration of an information processing device according to an aspect of the present disclosure. [Figure 5] 1 illustrates a screen display by an information processing system according to an embodiment of the present disclosure. [Figure 6] 1 illustrates a screen display by an information processing system according to an embodiment of the present disclosure. [Figure 7] 1 illustrates a screen display by an information processing system according to an embodiment of the present disclosure. [Figure 8] 1 illustrates a screen display by an information processing system according to an embodiment of the present disclosure. [Figure 9] 1 illustrates a screen display by an information processing system according to an embodiment of the present disclosure. [Figure 10] 1 illustrates a screen display by an information processing system according to an embodiment of the present disclosure. [Figure 11] FIG. 1 is a diagram illustrating an operation of an information processing system according to an aspect of the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0012] DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described with reference to the accompanying drawings, in which the same reference numerals denote the same or similar components.

[0013] 1. Information processing system configuration 1 illustrates an example of the configuration of an information processing system 1 according to one embodiment of the present disclosure. The information processing system 1 includes an automatic teller machine (ATM) 10, an information processing device 30, a vehicle management system 50, and a financial transaction server device 70. The devices and systems constituting the information processing system 1 are communicatively connected via a communication network N.

[0014] The communication network N is a wired or wireless network. Examples include the Internet, a LAN (Local Area Network), a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, and combinations thereof. Each component of the information processing system 1 may be located within the same facility or within different facilities.

[0015] (Cash deposit machine) The teller machine 10 is a device that can be operated by a user (sometimes referred to as a "user" in this disclosure) to perform deposit and withdrawal processes. In recent years, teller machines have become widely installed in public spaces such as financial institutions, convenience stores, commercial facilities, train stations, and airports.

[0016] 2 illustrates an example of the external appearance of the cash teller machine 10. The cash teller machine 10 includes a main display unit 101, a card reading unit 102 that accepts magnetic cards such as cash cards, a banknote deposit and withdrawal unit 103 that deposits and withdraws banknotes, an operation unit 104 that is operated by the user, a code reading unit 105 that reads codes such as barcodes and two-dimensional codes, an optical reading unit 106, a stand 107, a sub-display unit 108, a contactless IC communication unit 109, a camera 110, and a memory unit 111 (not shown).

[0017] The main display unit 101 has, for example, a display means such as a liquid crystal display, and an input means such as a touch panel that accepts input from the user. Screens and input keys that guide the user's operations are displayed on the display means, and the user can input information corresponding to the input keys by pressing the input keys on the touch panel. Note that the user can input the same information by operating the input means (such as a numeric keypad) of the operation unit 104 instead of the input means displayed on the main display unit 101.

[0018] The optical reading unit 106 is, for example, an image scanner, and can read as an image the photographs and characters attached to the face of an IC card or the like placed on the stand 107. The stand 107 has a surface that is approximately horizontal to the ground, and the optical reading unit 106 can obtain images of a certain quality without being affected by hand shake or the like.

[0019] The sub-display unit 108 has a display means such as a liquid crystal display, and is installed on the surface of the stand 107. The sub-display unit 108 may have only a display means, or may have an input means in addition to a display means, similar to the main display unit 101. For example, the sub-display unit 108 may display a screen that guides the user on the position to place an IC card or the like to be read by the optical reading unit 106. This allows even a user who is unfamiliar with operating the cash teller machine 10 to operate it smoothly without getting lost.

[0020] The contactless IC communication unit 109 is, for example, a contactless IC reader / writer, and is installed inside the stand 107. The contactless IC communication unit 109 performs contactless communication with a contactless IC chip mounted on an IC card or the like, and can read and write information stored in the contactless IC chip. When an IC card or the like is placed on the stand 107, the contactless IC communication unit 109 can communicate with the contactless IC chip.

[0021] The camera 110 is a camera device that can take moving or still images and is installed so that it can take a facial image of the user operating the teller machine 10.

[0022] The storage unit 111 includes, for example, an authentication information storage means. The authentication information storage means stores an identification code, a user's telephone number, facial information (for example, a facial image or information on multiple facial feature points), transaction account information (financial institution code / operating company code, branch code, account number / membership number, etc.), etc. The transaction account includes information on accounts that can be used for transactions via the cash teller apparatus 10, such as accounts at financial institutions such as banks and smartphone payment membership numbers. When multiple transaction accounts are registered for the same user, different identification codes are associated with each transaction account.

[0023] The teller machine 10 may include an authentication means for verifying the identity of a user by transmitting and receiving various information to and from an authentication server device (not shown) connected via a communication network N. This allows, for example, a user to verify their identity using an identification code and facial information for facial authentication transactions when logging in to their account's My Page. For example, a different identification code and facial image may be associated and registered in the authentication server device for each account at a financial institution where a transaction is to be conducted. The identification code may be notified only to the user in advance. The user operates the teller machine 10 to input the identification code and take a facial photograph in front of the teller machine 10. The teller machine 10 then queries the authentication server device based on the input identification code, reads the facial image associated with the identification code, and compares it with a facial photograph taken by the user in front of the teller machine 10. If the comparison determines that face authentication is successful, for example, because a certain number of feature points match, the teller machine 10 displays their account's My Page (a screen for selecting transaction details, as illustrated in FIG. 5). This allows the user to log in to the personal page of the transaction account of the cash teller machine 10 without using a cash card.

[0024] (Information processing device) The information processing device 30 has a functional configuration described below, and is a device that executes various processes based on user operations on the cash dispenser 10. The information processing device 30 is not particularly limited, and examples thereof include a desktop, a laptop, and other dedicated or general-purpose computers. The information processing device 30 may be configured as a single computer, or may be configured as multiple computers on a communication network N.

[0025] (Vehicle management system) The vehicle management system 50 is a system that arranges vehicles and manages the arrangement of vehicles (hereinafter, sometimes referred to as "vehicle allocation") based on instructions from users. As the vehicle management system 50, any well-known system that can realize such functions may be used as appropriate, but a typical system configuration example includes a vehicle allocation server device 51 and a vehicle device 52.

[0026] (Vehicle dispatch server device) The vehicle dispatch server device 51 can be communicably connected to vehicle devices 52 provided in each vehicle and other devices used by those who wish to dispatch a vehicle via a communication network N. The vehicle dispatch server device 51 sends and receives various information to and from the vehicle devices 52 and other devices to arrange and manage vehicles.

[0027] (Vehicle equipment) The vehicle device 52 is a device provided in each vehicle. The vehicle device 52 acquires the location information of the vehicle, the information of the driver of the vehicle, etc., and transmits it to the vehicle allocation server device 51, and displays various information received from the vehicle allocation server device 51.

[0028] (Financial transaction server device) The financial transaction server device 70 is a general-purpose computer installed in a financial institution, a smartphone payment operating company, etc. Based on information such as transaction instructions and amounts received from the cash teller machine 10, the financial transaction server device 70 executes procedures such as deposits and withdrawals to and from the relevant account, balance inquiries, transfers, remittances, etc.

[0029] In the present disclosure, the information processing system 1 is described as including a cash dispenser 10, an information processing device 30, a vehicle management system 50, and a financial transaction server device 70, but is not necessarily limited to this as long as the efficient arrangement of vehicles such as taxis is supported by realizing the functions of the information processing device 30 described below. For example, the cash dispenser 10 may also perform the functions of the information processing device 30. The information processing device 30 may also perform the functions of the cash dispenser 10, the vehicle management system 50, and the authentication server device.

[0030] 2. Hardware Configuration 3 illustrates an example of a hardware configuration of the information processing device 30. The information processing device 30 includes a processor 30a, a storage device 30b, a communication IF (Interface) 30c, an input device 30d, and an output device 30e.

[0031] The processor 30a is a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

[0032] The storage device 30b is a memory, a hard disk drive (HDD), and / or a solid state drive (SSD), etc. The memory is, for example, a random access memory (RAM) and / or a read only memory (ROM).

[0033] The communication IF 30c is a device that performs data communication with other devices via the communication network N in a wired or wireless manner.

[0034] The input device 30d accepts input of information, and may be, for example, a keyboard, a touch panel, a mouse, a camera, and / or a microphone.

[0035] The output device 30e outputs information, and is, for example, a display, a touch panel, and / or a speaker.

[0036] The hardware configurations of the cash dispenser 10, financial transaction server device 70, vehicle dispatch server device 51, vehicle device 52, and authentication server device can be similar to that of the information processing device 30, and therefore will not be described here.

[0037] 3. Functional Configuration FIG. 4 illustrates an example of the functional configuration of the information processing device 30. The information processing device 30 includes a storage unit 310 and a control unit 320. The control unit 320 may include a display control unit 321, an acquisition unit 322, a transmission unit 323, an output unit 324, and a billing unit 325. The storage unit 310 may be implemented using a storage unit 30b included in the information processing device 30. Each component of the control unit 320 may be implemented by a processor 30a included in the information processing device 30 executing a program stored in the storage unit 30b. The program may be stored in a storage medium. The storage medium storing the program may be a non-transitory computer-readable medium. The non-transitory storage medium may be, for example, a universal serial bus (USB) memory or a compact disc read-only memory (CD-ROM).

[0038] (Storage part) The storage unit 310 stores various information required for the operation of the information processing device 30. For example, it stores user data (user data) 311 related to users. The user data may store a history of vehicle dispatch for each user, etc.

[0039] (Display control means: first display control means) The display control means 321 controls the display of the cash teller apparatus 10. The display control means 321 may include a first display control means 321a. The first display control means 321a causes the cash teller apparatus 10 to display a screen for accepting a request for vehicle dispatch from a user.

[0040] A request for vehicle dispatch may include input of a request for vehicle dispatch, information about the desired vehicle dispatch (hereinafter, may be referred to as "desired vehicle dispatch information"), information about the user making the request (hereinafter, may be referred to as "user information"), etc. The input content is acquired by acquisition means 322, which will be described later.

[0041] 5 to 7 are example screens for receiving a request for vehicle dispatch from a user. FIG. 5 is an example screen displayed on the cash teller machine 10, where the user selects the transaction details. Screen D500 displays a message such as "Please select the transaction details," as well as "Withdraw" and "Deposit" buttons and a "Vehicle dispatch request" button d510. The user can select the "Vehicle dispatch request" button d510 to proceed to input desired vehicle dispatch information and input that they wish to dispatch a vehicle, and make a vehicle dispatch request.

[0042] FIG. 6 is an example of a screen displayed on the cash teller apparatus 10 for confirming the boarding location. In the system disclosed herein, it is desirable to automatically set the facility where the cash teller apparatus 10 is installed as a landmark of the boarding location without requiring user specification. While the user may not need to confirm the boarding location, confirmation of the boarding location may be required. The screen D600 displays a message such as "Please confirm your boarding location," a map d610 of the boarding location, landmarks d620, and the landmark's address d630. The boarding location may be automatically set as the facility where the cash teller apparatus 10 is installed as a landmark without requiring user specification. The user selects the "Confirm" button d640 to confirm the boarding location. Note that information required to display the map d610 may be stored in advance in the storage unit 310. While the map d610 is displayed on the screen D600, photos or videos of the landmark facility and its surroundings may also be displayed to help the user easily identify the boarding location. Such photos and videos may be stored in advance in the storage unit 310. Furthermore, in a landmark facility, a route from the installation location of the cash teller machine 10 operated by the user to a boarding location outside the landmark facility may be displayed to make it easier for the user to understand the route to the boarding location. Information required for displaying such a route may be stored in advance in the storage unit 310. The information included in the above-described screen D600 may be displayed in appropriate combination.

[0043] 7 is an example of a screen for inputting a desired boarding time, which is displayed on the teller machine 10. Screen D700 displays a "As soon as possible" button d710, a "30 minutes later" button d720, a "1 hour later" button d730, and an "Enter time" button d740.

[0044] (Display control means: second display control means) The display control means 321 may further include a second display control means 321b. The second display control means 321b causes the cash teller apparatus 10 to display a screen for accepting an application to use a service that stores and utilizes information related to vehicle dispatch (hereinafter, may be referred to as a "simple action service"). The information related to vehicle dispatch used for the simple action service may include desired vehicle dispatch information previously input by the user, or may include information related to vehicle dispatch that is newly input by the user.

[0045] In the present disclosure, the simple action service is a service that stores information about a user and information about vehicle dispatch, thereby eliminating the need for the user to input desired vehicle dispatch information. For example, a user requests a vehicle dispatch on September 1, 2024, by operating a teller machine 10 installed at convenience store A. When making the request, the user inputs desired vehicle dispatch information, including the user's facial photo, phone number, and convenience store A as the desired location for the vehicle dispatch, and requests a vehicle dispatch. Upon completing the request, the second display control means 321b causes the teller machine 10 to display a screen that allows the user to instruct the user to store the desired vehicle dispatch information and use it for the simple action service (application for use of the simple action service). When the user instructs the application for use, the information processing device 30 causes the storage unit 310 to store the desired vehicle dispatch information entered on September 1, 2024, together with the user information. Furthermore, the storage unit 310 may generate and store support information that supports the launch of a function for transmitting vehicle dispatch instructions using the desired vehicle dispatch information and user information to the vehicle management system 50, based on the function provided by the transmission means 323 described below. When a user issues an instruction to apply for use of the simple action service, such a stored data set may be generated. The information stored in the storage unit 310 (stored data set) can be used, for example, to build a system configured to read out the stored information with a simple operation. Such a system may, for example, be configured to display selectable objects on the screen of the teller machine 10 and read out the information stored in the storage unit 310 by a selection operation (such as a click operation) on the object. Furthermore, such a system may, for example, be configured to read out the information stored in the storage unit 310 by a simple operation (such as clicking a button or inputting voice) on another device that is manufactured separately. When performing such a simple operation on another device that is manufactured separately, the user may not need to operate the teller machine 10.

[0046] FIG. 8 is an example of a screen for accepting an application to use the Simple Action Service. Such a screen D800 may be displayed after the user requests a vehicle dispatch by operating the cash teller machine 10 installed in convenience store A. In the example of screen D800, a message such as "Do you want to use the Simple Action Service based on this vehicle dispatch information?" is displayed. In addition, information about the boarding location, including landmarks d820 and addresses d830, is displayed as the current vehicle dispatch information (information about the requested vehicle dispatch) d810. If the user wishes to continue using the current vehicle dispatch information in the future, they can apply to use the Simple Action Service by selecting the "Apply for Use" button d840.

[0047] 5, a button d520 for applying to use the simple action service may be displayed on the screen for selecting transaction details. For example, the user may select the "Apply for Service" button d520 to proceed to input and confirm information related to the application for use of the simple action service.

[0048] (Acquisition means) The acquisition means 322 acquires various information input by the user through operation of the cash teller apparatus 10. The acquired information includes, for example, user information, desired vehicle dispatch information, information related to an application for use of the simple action service, etc. The information acquired by the acquisition means 322 is used for vehicle dispatch instructions transmitted by the transmission means 323 described below.

[0049] In this disclosure, acquiring information may include accepting input of information, receiving information from other devices via the communication network N, and reading information stored in the memory unit 310.

[0050] The user information may include one or more of the user's facial photograph, telephone number, and identification information (user ID) that identifies the user. The user information may also include temporary user identification information that is temporarily assigned to the user and identifies the user. The temporary user identification information is expressed by characters, symbols, etc.

[0051] The desired vehicle dispatch information may include one or more of desired boarding location information regarding a desired location for vehicle dispatch, desired boarding time information regarding a desired time for vehicle dispatch, desired driver information regarding a desired driver, and desired destination information regarding a desired destination (destination location). The desired vehicle dispatch information may include at least desired boarding time information.

[0052] The desired boarding location information may include location information of landmarks that serve as landmarks for boarding points. The desired boarding location information may be stored in the storage unit 310 in association with the teller machine 10 from which the request for vehicle dispatch has been made, and may be automatically acquired when the request for vehicle dispatch is made without requiring input by the user. It is desirable that the landmark included in the desired boarding location information is the facility where the teller machine 10 from which the request for vehicle dispatch has been made is installed, or a place at least related to the facility.

[0053] The desired boarding location information may be associated with the cash teller apparatus 10 in advance and stored in the storage unit 310. For example, if the cash teller apparatus 10 is installed in a convenience store A, when a ride dispatch request is made using the cash teller apparatus 10, the convenience store A is set as a landmark, and location information of the convenience store A is automatically acquired as the desired boarding location information. The use of the location information of the convenience store A is merely an example; location information related to the facility where the cash teller apparatus 10 is installed, such as location information of a place around the facility that is easy to board, may also be acquired as the desired boarding location information. This eliminates the need to use the location information of the cash teller apparatus 10 itself, and allows the use of a cash teller apparatus 10 having a conventional configuration that does not have a function for acquiring or transmitting location information. This also eliminates the need for the user to specify an address such as their home, thereby improving security for the user.

[0054] The desired boarding time information may include the desired time of boarding. For example, when the user selects the "As soon as possible" button d710 illustrated in Fig. 7, the acquisition unit 322 acquires the earliest possible time counting from the current time as the desired boarding time information.

[0055] The desired driver information may include one or more of the gender, nationality, language proficiency, and age of the driver desired by the user.

[0056] The desired destination information may be arbitrarily set by the user, or may be selected by the user based on location information of the facility where the cash dispenser 10 is installed. As an example of using location information of the facility where the cash dispenser 10 is installed, destination candidates are presented to the user along with the estimated amount and time required according to the distance from the facility where the cash dispenser 10 is installed, and the destination information is input by the user selecting a candidate. The desired destination information may include one or more of the address and name of the destination. The destination may be the point where the user gets off.

[0057] The information regarding the application for use of the simple action service acquired by the acquisition means 322 includes, for example, information indicating a desire to apply for use of the simple action service, information regarding the vehicle dispatch desired to be used for the simple action service, etc. The information regarding the vehicle dispatch desired to be used for the simple action service may be information regarding the vehicle dispatch for which the user has completed a request, or may be information regarding a vehicle dispatch newly entered by the user. Explaining with reference to FIG. 8, for example, in response to the user selecting the "Apply for Use" button d840 displayed on screen D800, the acquisition means 322 acquires information indicating a desire to apply for use of the simple action service.

[0058] In one embodiment, the acquisition unit 322 also has a function of acquiring vehicle identification information and driver information. For example, the acquisition unit 322 acquires vehicle identification information and driver information transmitted from the vehicle device 52 provided in the vehicle to be arranged.

[0059] (Transmission means) The transmission means 323 transmits vehicle dispatch instructions based on information input by the user through operation of the cash teller apparatus 10. The vehicle dispatch instructions may include instructions to extract available vehicles and requests to make arrangements. The destination of the instructions may vary depending on the vehicle management system used. For example, the transmission means 323 may transmit instructions to extract available vehicles to the vehicle dispatch server device 51, or transmit requests to each vehicle device 52 to make arrangements desired by the user.

[0060] The instructions regarding vehicle dispatch may include user information and desired vehicle dispatch information acquired by the acquisition means 322.

[0061] To ensure security, the transmission means 323 may process the user information acquired by the acquisition means 322 before transmitting it. For example, the transmission means 323 may assign temporary user identification information, such as characters or symbols that identify the user, to the user and transmit the temporary user identification information. In this case, the transmission means 323 may output the assigned temporary user identification information to the output means 324 (described later) so that the user can recognize the assigned temporary user identification information. Alternatively, the vehicle temporary identification information and the temporary user identification information may be matched using similar characters or symbols, thereby enabling matching without the need to share information that can identify the vehicle and the user. This configuration allows matching between a user and a vehicle without transmitting the user's telephone number, facial photograph, etc. to the driver or the vehicle management system 50. This configuration is useful in situations where users or vehicles are reluctant to share their facial photographs, etc. with others.

[0062] (Display control means: third display control means) The display control means 321 may further include a third display control means 321c. The third display control means 321c causes the cash teller apparatus 10 to display information relating to a vehicle that is scheduled to be dispatched (hereinafter, may be referred to as "planned vehicle dispatch information").

[0063] The scheduled dispatch information may include one or more of vehicle identification information that identifies the vehicle that is scheduled to be dispatched, driver information regarding the driver of the vehicle that is scheduled to be dispatched, pickup location information regarding the location where the pickup is scheduled, pickup time information regarding the time when the pickup is scheduled, and destination information regarding the destination.

[0064] The vehicle identification information may include one or more of the vehicle's appearance and an identification number (including the license plate number). The vehicle identification information may be displayed based on information transmitted from the vehicle dispatch server device 51 or the vehicle device 52. The vehicle identification information may include information that uniquely identifies the vehicle, such as a license plate number, or may include temporary vehicle identification information that is temporarily assigned to the vehicle to identify the vehicle. The temporary vehicle identification information may be expressed as characters, symbols, or the like. For example, temporary vehicle identification information such as "A001" may be used. The use of such temporary identification information is useful in situations where sharing vehicle information with others is hesitant, such as when a driver responds to a vehicle dispatch request using a private vehicle. The use of such temporary identification information is also useful in situations where the vehicle to be dispatched has not yet been determined. For example, since the cash teller machine 10 has functions other than requesting a vehicle dispatch, there are cases where a user requesting a vehicle dispatch wants to perform another operation related to a transaction account, or where it is undesirable for a single user to continue using the machine for a long period of time. Even if it is clear that one vehicle can be dispatched, it may take time to determine which vehicle can be dispatched. In such cases, by using temporary identification information, the user can end the operation related to the vehicle dispatch request and perform other operations or hand over the operation to another person, as long as they have the temporary identification information that is distributed to them.

[0065] The driver information may include one or more of the driver's face photo, name, gender, nationality, fluent languages, age, and phone number. The driver information may be displayed based on information transmitted from the vehicle dispatch server device 51 or the vehicle device 52.

[0066] The boarding location information may include one or more of a landmark that serves as a landmark for the boarding location and the address of the landmark. The boarding location information may be displayed based on the desired boarding location information. The boarding location information may be stored in the storage unit 310 in association with the teller machine 10 from which the request for the ride dispatch was made.

[0067] The landmark included in the boarding location information is preferably the facility where the teller machine 10 where the request for the ride-hailing was made is installed, or a location at least related to the facility.

[0068] The ride time information may include one or more of the scheduled ride time and the estimated travel time from the boarding location to the destination. The ride time information may be displayed based on information transmitted from the vehicle dispatch server device 51 or the vehicle device 52. Calculation of the scheduled ride time based on the location of the vehicle device 52 of the dispatched vehicle and calculation of the estimated travel time from the boarding location to the destination can be performed using means well known to those skilled in the art.

[0069] The destination information may include one or more of an address and a name of the destination, and may be based on information input by the user when making a request for a ride.

[0070] 9 is an example of a screen displaying planned vehicle dispatch information. In the example of screen D900, a vehicle photo d910 and license plate number d920 are displayed as vehicle identification information. The driver's phone number d930 is displayed as driver information. Landmarks d940 and landmark addresses d950 are displayed as boarding location information. The scheduled boarding time d960 is displayed as boarding time information.

[0071] Similar to the screen example of FIG. 9 by the third display control means 321c, the output means 324 described later may be used to cause the cash teller apparatus 10 to output the planned dispatch information.

[0072] (output means) The output means 324 causes the cash teller apparatus 10 to output the scheduled vehicle dispatch information. For example, the output means 324 causes the cash teller apparatus 10 to print the scheduled vehicle dispatch information on a medium such as paper. The output means 324 may also cause the cash teller apparatus 10 to display the scheduled vehicle dispatch information on an output device such as a monitor installed in the convenience store where the cash teller apparatus 10 is installed. This allows a clerk at the convenience store to check the scheduled vehicle dispatch information, making it possible to provide a new mechanism for calling out to users who are in the store when the scheduled boarding time is approaching.

[0073] In one aspect, the output means 324 outputs supplemental information about the facility where the teller machine 10 for which the dispatch request has been made is installed, along with the planned dispatch information. The supplemental information may include one or more of information about recommended products or services and benefits (such as coupon information) that can be used at the facility. The supplemental information may be read from a storage device that stores information about the facility, or may be obtained from another device via the communication network N.

[0074] Fig. 10 is an example of outputting supplementary information together with planned vehicle dispatch information. In the output example of Fig. 10, landmark-related information d1100 including "seasonal recommended products" and "coupon information" is displayed as supplementary information.

[0075] Similar to the example of output by the output means 324 in FIG. 10, the third display control means 321c may cause the cash teller apparatus 10 to display the supplementary information together with the planned vehicle dispatch information.

[0076] (Method of billing) The fee billing means 325 may bill the fee for dispatching a vehicle to a predetermined transaction account. For example, the fee for dispatching a vehicle may be billed to the transaction account corresponding to the My Page through which the user made a request for dispatching a vehicle.

[0077] 4.Operation FIG. 11 is a diagram illustrating the operation of an information processing system according to an embodiment of the present disclosure. First, a user operates the cash teller machine 10 to verify their identity (step S10). For example, the user inputs an identification code for logging in to their personal page for operating their transaction account. The user also takes a facial photograph using the camera of the cash teller machine 10. The cash teller machine 10 then compares, using the authentication means, a facial image referenced based on the identification code with the facial photograph taken by the user using the camera of the cash teller machine 10. If the comparison proves successful, the user logs in to their personal page for the transaction account. If not, the user may, for example, take a facial photograph again. Upon logging in, the information processing device 30 may read the user information of the user from the storage unit 310 using the acquisition means 322.

[0078] When the user has logged in, the information processing device 30 causes the first display control means 321a to display a screen for accepting a request for vehicle dispatch on the cash teller apparatus 10 (step: S20). The cash teller apparatus 10 displays a screen for accepting a request for vehicle dispatch as exemplified in FIGS. 5 to 7.

[0079] Next, the user inputs desired vehicle allocation information through operation of the cash teller machine 10 (step: S30). The information processing device 30 acquires the input desired vehicle allocation information.

[0080] Next, the information processing device 30 transmits instructions regarding vehicle allocation to the vehicle management system 50 based on the acquired user information and desired vehicle allocation information (step: S40).

[0081] In the vehicle management system 50, for example, the vehicle allocation server device 51 extracts vehicles that can be arranged based on the received instructions regarding vehicle allocation. Once the vehicle to be arranged is determined, the vehicle allocation server device 51 transmits vehicle identification information of the vehicle and driver information of the vehicle to the information processing device 30 (step: S60). In addition, the vehicle allocation server device 51 transmits desired vehicle allocation information to the vehicle device 52 of the vehicle.

[0082] When the information processing device 30 receives the information transmitted from the vehicle management system 50, the third display control means 321c causes the cash teller machine 10 to display the planned vehicle dispatch information (step: S70). The cash teller machine 10 displays a screen including the planned vehicle dispatch information as exemplified in Figs. 9 and 10.

[0083] In this case, if the vehicle to be dispatched has already been determined, the vehicle identification information included in the scheduled dispatch information may include information that uniquely identifies the vehicle. If the vehicle to be dispatched has not yet been determined, the vehicle identification information included in the scheduled dispatch information may include information temporarily assigned to the vehicle to be dispatched.

[0084] Furthermore, the information processing device 30 causes the cash teller machine 10 to output the planned dispatch information via the output means 324. The cash teller machine 10 outputs paper on which the planned dispatch information is printed, as exemplified in FIGS. 9 and 10 (step: S80).

[0085] The user can spend time at the facility where the cash teller machine 10 is installed until the vehicle arrives by taking a photo of the scheduled vehicle dispatch information displayed on the cash teller machine 10 or taking notes. Alternatively, the user can keep a paper on which the scheduled vehicle dispatch information output from the cash teller machine 10 is printed and spend time by performing other operations on the cash teller machine 10 until the vehicle arrives.

[0086] When the vehicle arrives, the information processing device 30 may deliver a notification of the arrival of the vehicle to an information processing device such as a smartphone owned by the user. For example, the information processing device 30 can notify the arrival or approach of the vehicle based on the location information of the vehicle device 52 and the boarding location information transmitted from the vehicle management system 50. Information (address) for accessing the information processing device to be notified may be acquired as user information by the acquisition means 322.

[0087] When the vehicle arrives, the user can find and board the vehicle based on the scheduled vehicle dispatch information that has been recorded. For example, the user can find and board the vehicle based on the license plate number or appearance of the vehicle notified as scheduled vehicle dispatch information. In addition, for example, the user can check whether the temporary vehicle identification information notified as scheduled vehicle dispatch information matches the temporary vehicle identification information held by the driver of the vehicle that has arrived near the landmark, and if they match, the user can find and board the vehicle that has been arranged for the user.

[0088] 5.Effects As described above, the present disclosure supports efficient arrangement of vehicles such as taxis. For example, by setting a pickup location using a convenience store or the like where the cash teller machine 10 is installed as a landmark, the driver can easily identify the pickup location compared to specifying an arbitrary location such as a residential area, making it easier to pick up the user (passenger). Furthermore, since the user can use the address of the landmark without entering their home address, security for the user is improved. Furthermore, when requesting a ride by specifying an arbitrary location, the user may need to select a location that is likely to be easy to get into, taking into consideration various factors such as whether there is little traffic or whether the roads are not too narrow. In contrast, using a landmark address can eliminate this hassle.

[0089] Furthermore, according to the present disclosure, if facial authentication is successful while standing in front of the cash teller machine 10, the user can input desired vehicle dispatch information and request a vehicle dispatch, thereby eliminating the need to install and use a dedicated application for requesting a vehicle dispatch.

[0090] Furthermore, according to the present disclosure, since a vehicle dispatch request can be made using the cash teller machine 10, even elderly people who are unfamiliar with operating smartphones, etc., can efficiently request a vehicle dispatch. This can also be useful in expanding the user base of vehicle dispatch services.

[0091] Furthermore, according to the present disclosure, since a vehicle dispatch request can be made using the cash teller machine 10 that can be installed in a commercial facility, etc., it is expected that the user will stay at the commercial facility, etc. while waiting for the vehicle to be dispatched. In one aspect, supplemental information related to the commercial facility, etc., can also be output along with the scheduled vehicle dispatch information. This can contribute to improving sales at the commercial facility, etc., and stimulating consumer activity.

[0092] The present invention is not limited to the above-described embodiment, and can be embodied in various other forms without departing from the spirit of the present invention. Therefore, the above-described embodiment is merely an example in all respects and should not be interpreted as being limiting. For example, the order of the above-described processing steps can be arbitrarily changed or executed in parallel as long as no contradiction occurs in the processing content. [Explanation of symbols]

[0093] 1...information processing system, 10...cash teller machine, 30...information processing device, 30a...processor, 30b...storage device, 30c...communication IF, 30d...input device, 30e...output device, 50...vehicle management system, 51...vehicle dispatch server device, 52...vehicle device, 70...financial transaction server device

Claims

1. a first display control means for causing the cash teller machine to display a first screen for accepting input of a request for vehicle dispatch, the first screen including an object for a user operating the cash teller machine to select any of the contents of a transaction via the cash teller machine, including at least a withdrawal, a deposit, a balance inquiry, and a vehicle dispatch request via the cash teller machine, and when the user selects the vehicle dispatch request object on the first screen, the first display control means for causing the cash teller machine to display a second screen for accepting input of a request for vehicle dispatch, the second screen including an object for the user to input user information about the user and information about the vehicle dispatch desired by the user; a transmitting means for transmitting instructions regarding vehicle dispatch based on the one request regarding vehicle dispatch input by the user operating the cash dispenser and location information regarding a facility in which the cash dispenser is installed; a third display control means for causing the teller machine to display, based on the vehicle dispatch instruction, a screen including an area for displaying information about the vehicle to be dispatched in response to the first request, the information including information for identifying the vehicle, including a photo and license plate number of the vehicle, and information about the driver, including a photo, name, and telephone number of the driver of the vehicle; an area for displaying information about the planned boarding location, including landmarks that serve as landmarks for the planned boarding location, and the addresses of the landmarks; and an area for displaying supplemental information about the facility in which the teller machine is installed, the supplemental information including information about recommended products or services and information about benefits that can be used at the facility; Equipped with when the third display control means displays information about the vehicle to be arranged before the vehicle to be arranged is decided, the information about the vehicle to be arranged includes identification information temporarily assigned to identify the vehicle to be arranged. Information processing device.

2. an output means for causing the cash dispenser to print and output information about the arranged vehicle on paper. The information processing device according to claim 1 , further comprising:

3. when the third display control means displays information about the arranged vehicle after the arranged vehicle has been decided, the information about the arranged vehicle includes information that uniquely identifies the arranged vehicle. The information processing device according to claim 1 .

4. a fee billing means for billing a transaction account associated with the user for a fee related to the dispatch of the vehicle; The information processing device according to claim 1 , further comprising:

5. a second display means for displaying on the cash teller machine a screen for accepting an application for use of a service that stores and utilizes information related to vehicle dispatch, the screen accepting an input of an instruction to generate a data set including the user information, part or all of information related to a vehicle for which the user wishes to dispatch, and information for supporting the transmission of instructions related to vehicle dispatch based on the user information and the information related to the vehicle; The information processing device according to claim 1 , further comprising:

6. One or more computers a first display control step of displaying, on the cash teller machine, a first screen for accepting input of a request for vehicle dispatch, including an object for a user operating the cash teller machine to select any of the transaction details via the cash teller machine, including at least a withdrawal, a deposit, a balance inquiry, and a vehicle dispatch request via the cash teller machine, and when the user selects the vehicle dispatch request object on the first screen, displaying a second screen for accepting input of the request for vehicle dispatch, including an object for the user to input user information regarding the user and information regarding the vehicle dispatch desired by the user; a transmitting step of transmitting instructions regarding vehicle dispatch based on the one request regarding vehicle dispatch input by the user operating the cash dispenser and location information regarding a facility where the cash dispenser is installed; a third display control step of causing the teller machine to display, based on the vehicle dispatch instruction, a screen including an area for displaying information about the vehicle to be dispatched in response to the first request, the information including information for identifying the vehicle, including a photo and license plate number of the vehicle, and information about the driver, including a photo, name, and telephone number of the driver of the vehicle; an area for displaying information about the planned boarding location, including landmarks that serve as landmarks for the planned boarding location, and the addresses of the landmarks; and an area for displaying supplemental information about the facility in which the teller machine is installed, the supplemental information including information about recommended products or services and information about benefits that can be used at the facility; Run In the third display control step, when information about the vehicle to be arranged is displayed before the vehicle to be arranged is determined, the information about the vehicle to be arranged includes identification information temporarily assigned to identify the vehicle to be arranged. Information processing methods.

7. On one or more computers, a first display control step of displaying, on the cash teller machine, a first screen for accepting input of a request for vehicle dispatch, including an object for a user operating the cash teller machine to select any of the transaction details via the cash teller machine, including at least a withdrawal, a deposit, a balance inquiry, and a vehicle dispatch request via the cash teller machine, and when the user selects the vehicle dispatch request object on the first screen, displaying a second screen for accepting input of the request for vehicle dispatch, including an object for the user to input user information regarding the user and information regarding the vehicle dispatch desired by the user; a transmitting step of transmitting instructions regarding vehicle dispatch based on the one request regarding vehicle dispatch input by the user operating the cash dispenser and location information regarding a facility where the cash dispenser is installed; a third display control step of causing the teller machine to display, based on the vehicle dispatch instruction, a screen including an area for displaying information about the vehicle to be dispatched in response to the first request, the information including information for identifying the vehicle, including a photo and license plate number of the vehicle, and information about the driver, including a photo, name, and telephone number of the driver of the vehicle; an area for displaying information about the planned boarding location, including landmarks that serve as landmarks for the planned boarding location, and the addresses of the landmarks; and an area for displaying supplemental information about the facility in which the teller machine is installed, the supplemental information including information about recommended products or services and information about benefits that can be used at the facility; Execute In the third display control step, when information about the vehicle to be arranged is displayed before the vehicle to be arranged is determined, the information about the vehicle to be arranged includes identification information temporarily assigned to identify the vehicle to be arranged. program.

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