Store operation support system and store operation support method

Abstract

To confirm results of work immediately and accurately in addition to staff's situations during work.SOLUTION: A store operation support system comprises: recording means for recording images captured by imaging means for imaging a store; task setting means for setting a work task performed by staff at the store; tagging means for tagging a tag at a tag position which specifies a time position during the images and is different in accordance with a type of the work task, after completion of the work task; and display control means for controlling so as to display the image at the tagging position from among the recorded images.SELECTED DRAWING: Figure 8

Description

Technical Field

[0005] ,

[0001] The present invention relates to a store operation support system for supporting the work of store staff and the centralized remote management of managers.

Background Art

[0002] There is a known technology for supporting remote store management by enabling a remote administrator to easily check the progress of work tasks and the work videos taken at each store such as a convenience store.

[0003] [[ID=​​​​​​​​​​​​​​​​​​​​​​​​​

[0006] In view of the above circumstances, the object of the present invention is to provide a store operation support system that enables appropriate video confirmation according to the work content. [Means for solving the problem]

[0007] A store operation support system according to one embodiment of the present invention is: A recording device that records the video footage taken by a camera that photographs the store, A task setting means for setting work tasks to be performed by staff at the aforementioned store, When the aforementioned work task is completed, a tagging means is provided to tag a tag at a time position in the video, which varies depending on the type of work task, and to assign a tag to a different tag position depending on the type of work task. A display control means that controls the display device to show the video of the tag location from the recorded video, It is equipped with.

[0008] This allows administrators to view video from different tag positions (playback positions) depending on the type of work task, making it easier to access the video they need to review and reducing their workload. Administrators can quickly and accurately check not only how staff members are working but also the results of their work, depending on the type of work task.

[0009] The tagging means may determine the tag position as either the completion timing, which is the timing when the work task is completed, or the work timing, which is a predetermined timing before the completion of the work task, depending on the type of work task.

[0010] For some tasks, it is desirable to monitor the staff's work in progress, while for others, it is desirable to check the results of the work. According to this embodiment, video can be viewed from an appropriate time depending on the type of work task.

[0011] The store operation support system is The system further comprises a work completion determination means for determining the completion timing, The work completion determination means may determine the completion timing when it receives a work completion notification for the work task from a store terminal installed in the store.

[0012] The store operation support system is The system further comprises a work completion determination means for determining the completion timing, The work completion determination means may determine the completion timing when the detected value of a sensor installed in the store reaches a predetermined value.

[0013] The store operation support system is The system further comprises a work completion determination means for determining the completion timing, The work completion determination means may determine the completion timing from the video recorded by the recording means.

[0014] This allows for the appropriate determination of completion timing depending on the type of work task.

[0015] The tagging means may estimate the work timing from the completion timing determined by the work completion determination means and the standard required time for the work task.

[0016] In other words, the work timing can be estimated by going back a specific standard time from the determined completion time. This allows for accurate estimation of work timing without requiring staff to input or otherwise input the work timing.

[0017] The tagging means may determine the completion timing or the work timing from the video recorded by the recording means.

[0018] This allows for the appropriate determination of completion timing or work timing depending on the type of work task.

[0019] The tagging means may vary the time position of the work timing, which is a predetermined timing before the completion of the task, according to the type of the work task.

[0020] For example, by setting a relatively early time from the start of the work as the tag position, it is possible to confirm whether the area that should be worked on preferentially is being worked on first.

[0021] The tagging means may select some of the plurality of imaging means according to the type of the work task set by the task setting means, and attach a tag to the video captured by the selected some of the imaging means.

[0022] For example, a tag may be attached to the video captured by the imaging means installed at a position where the work area can be imaged.

[0023] A store operation support method according to an aspect of the present invention records the video of the store being photographed, sets the work tasks performed by the staff in the store, when the work task is completed, attaches a tag to the tag position that identifies the time position in the video, and the tag position varies according to the type of the work task, controls to display the video at the tag position among the recorded videos on a display device.

Advantages of the Invention

[0024] According to the present invention, appropriate video confirmation according to the work content is possible. However, this effect does not limit the present invention.

Brief Description of the Drawings

[0025] [Figure 1] Shows a store operation support system according to an embodiment of the present invention. [Figure 2] Shows the functional configuration of the store operation support system. [Figure 3] Shows a work task generation condition table. [Figure 4]The task list is shown below. [Figure 5] The tagging table is shown. [Figure 6] This shows the operation flow of the management device. [Figure 7] An example of a task list GUI is shown. [Figure 8] This is an example of a video display GUI shown on the administrator's terminal. [Modes for carrying out the invention]

[0026] Embodiments of the present invention will be described below with reference to the drawings.

[0027] 1. Overview of the Store Operations Support System

[0028] Figure 1 shows a store operation support system according to one embodiment of the present invention.

[0029] The store operation support system 1 includes a management device 10, an administrator terminal 20, a store terminal 30, a fixed camera 40, and various sensors 50. The store terminal 30, the fixed camera 40, and the various sensors 50 are installed in the same store 2. The management device 10, the administrator terminal 20, the store terminal 30, the fixed camera 40, and the various sensors 50 each have a network communication interface and are connected to a network N such as the Internet.

[0030] In this specification, Store 2 broadly refers to any facility where staff (people) work on-site, including but not limited to specific examples such as retail stores (convenience stores, clothing stores, etc.), department stores, restaurants, take-out shops, rental shops, warehouses, accommodation facilities, theme parks, outdoor facilities, and public facilities. Store 2 includes the store interior area, the store's backyard, and the outdoor area near the store. In this embodiment, Store 2 is assumed to be a convenience store.

[0031] The management device 10 is a computer that functions as a server to generate work tasks that the staff of store 2 should perform and distribute them to the administrator terminal 20 and the store terminal 30, and to store video footage of store 2 taken by the fixed camera 40 installed in store 2.

[0032] In this specification, "work tasks" broadly refers to any individual task performed by staff at Store 2, such as stocking shelves, cleaning floors, cleaning restrooms, organizing trash cans, ordering products, and posting notices, and is not limited to these specific examples.

[0033] The administrator terminal 20 is used by administrators such as store managers and area managers who manage store 2. The administrator terminal 20 is, for example, a personal computer or a tablet computer. The administrator terminal 20 has operating devices and display devices such as a keyboard, mouse, display, and touch panel. The administrator terminal 20 requests the management device 10 to generate work tasks that the staff of store 2 should perform, displays a list of work tasks generated by the management device 10 to the administrator, and displays video footage of store 2 (live video, recorded video) stored in the management device 10 to the administrator. The administrator terminal 20 may also provide feedback (comments, likes, etc.) to the store terminal 30 regarding completed work tasks.

[0034] In the case where store 2 is a chain store such as a convenience store, typically there are multiple administrator terminals 20, and each administrator terminal 20 manages multiple stores 2. However, in this embodiment, for the sake of brevity, we will describe the case where there is only one administrator terminal 20 and one store 2.

[0035] The store terminal 30 is used by the staff of store 2. The store terminal 30 is a portable device such as a tablet computer or a personal computer. Typically, the store terminal 30 has a touch panel including a display device and an operating device, and a camera (portable camera) which is a means of capturing images (still images or moving images) of store 2. The store terminal 30 displays work tasks generated by the management device 10. The staff of store 2 perform work tasks by referring to the store terminal 30, and after performing the work tasks, they operate the store terminal 30 to complete the work tasks.

[0036] The fixed camera 40 is installed in store 2 and is a means of recording video at all times. The video recorded by the fixed camera 40 may be temporarily recorded in the recorder of the fixed camera 40 and / or in the store terminal 30, and further transmitted to the management device 10, with or without the store terminal 30, and recorded in the management device 10. Typically, multiple fixed cameras 40 are installed in store 2. For example, multiple fixed cameras 40 are each installed in positions that allow them to record multiple aisles, kitchens, cash registers, entrances and exits, warehouses, etc. However, in this embodiment, for the sake of brevity, unless otherwise specified, the case in which there is only one fixed camera 40 will be described. Note that the fixed camera 40 may have a variable shooting range, such as a camera that can control pan, tilt and zoom.

[0037] The various sensors 50 include, for example, an ultrasonic sensor for detecting the fullness of the trash cans in store 2, a toilet door open / close sensor for detecting the number of times the toilets in store 2 have been used, and a panel sensor for detecting the number of items on the display shelves in store 2. The various sensors 50 transmit the detected values ​​to the store terminal 30. The store terminal 30 transmits the detected values ​​of the various sensors 50 to the management device 10, either via or without the administrator terminal 20.

[0038] 2. Functional configuration of the store operation support system

[0039] Figure 2 shows the functional configuration of the store operation support system.

[0040] In the control circuit 100 of the management device 10, the CPU operates as a task setting unit 101, a display control unit 102, a work completion determination unit 103, and a tagging unit 104 by loading an information processing program stored in ROM into RAM and executing it. The management device 10 has a large-capacity non-volatile recording device 110 such as an HDD or SSD. The recording device 110 stores a work task generation condition table 120, a work task table 130, and a tagging table 140, and functions as a recording means having a video recording unit 150 that records video of store 2.

[0041] The video recording unit 150 records the video of the store 2 captured by each fixed camera 40 by creating files (for example, by formatting one hour of video into one file).

[0042] Figure 3 shows the work task generation condition table.

[0043] The work task generation condition table 120 defines the conditions for generating work tasks. Specifically, the work task generation condition table 120 records the work type name 121 and the generation condition 122 in relation to each other. The work type name 121 is a name that identifies the type of work. The generation condition 122 is the condition (trigger, timing) for generating a work task for the work identified by the work type name 121. For example, the work task generation condition table 120 defines tasks such as generating a floor cleaning work task on a schedule of every 6 hours, generating a toilet cleaning work task whenever the number of times the toilet door is opened and closed detected by the toilet door opening / closing sensor reaches a predetermined value, generating a trash can tidying work task whenever the trash can's fill rate detected by the ultrasonic sensor reaches a predetermined value, generating a product ordering work task on a schedule of 4pm every day, generating an inventory replenishment work task when the number of products on the display shelves detected by the fixed camera 40 falls below a predetermined value, and generating a notice posting work task based on instructions from the administrator terminal 20.

[0044] Figure 4 shows the work task table.

[0045] The work task table 130 is a list of work tasks generated by the management device 10 according to the work task generation condition table 120. The work task table 130 records the work task ID 135, work type name 131, work timing 132, work deadline 133, implementation status 134, video file ID 136, and tag location 137 in relation to each other. The work task ID 135 uniquely identifies each work task and includes, for example, a serial number and the date and time the work task was generated. The work type name 131 is a name that identifies the type of work, for example, stocking shelves, cleaning toilets, cleaning floors, posting notices, etc. The work timing 132 indicates the timing at which the work task should be performed, for example, "immediately," "when you have a moment," etc. The work deadline 133 indicates the deadline for performing the work task, for example, "by X time," "by the end of today," etc. The implementation status 134 is the implementation status of the work task, for example, "completed (under review)," "not yet," etc.

[0046] The video file ID 136 and tag position 137 are blank when the work task is generated and are registered after the work task is completed. The video file ID 136 identifies the video file that captures the situation during and before / after the work task is completed. The tag position 137 identifies the time position within this video, specifically the time position where the video should be played.

[0047] The management device 10 records the generated work tasks in the work task table 130 in order of priority. For example, the management device 10 records work tasks with an approaching deadline 133, work tasks with a work timing 132 of "immediately," and work tasks set by operations from the administrator terminal 20 as having high priority and places them at the top of the work task table 130. In this example, the management device 10 records work tasks with a work timing 132 of "immediately" and an approaching deadline 133 as having the highest priority and places them at the top of the work task table 130.

[0048] The management device 10 sequentially deletes tasks whose implementation status 134 is "completed" from the work task table 130. Alternatively, the management device 10 may delete the work task from the work task table 130 after the administrator confirms the status by viewing the video displayed on the administrator terminal 20 and receiving notification from the administrator terminal 20 that the confirmation is complete.

[0049] Figure 5 shows the tagging table.

[0050] The tagging table 140 defines the tag location for each type of work. Specifically, the tagging table 140 records the work type name 141, the camera name 143, and the tag location 142 in relation to each other. The work type name 141 is a name that identifies the type of work. The camera name 143 identifies the fixed camera 40 (i.e., a fixed camera 40 installed in a position that can photograph the work area) that photographs the work task of this work type name 141 during and before and after its execution. As described above, the tag location 142 identifies the time position in the video footage (moving video) captured by the fixed camera 40, specifically, the time position at which the video should be played back. Examples of tag locations 142 include "Working," "Work Completed," etc. "Working" is an example of the work timing of the present invention, and is a predetermined timing before the completion of the work task, and is included in the time period from the start to the completion of the work, i.e., the working time period. The tag position 142 may specify a more specific time location for "work in progress," such as "X minutes after the start of work" or "X minutes before the completion of work," thereby allowing the time location of the work timing to differ depending on the type of work task. Furthermore, "work completion" is an example of the completion timing in this invention, and as will be described later, it is the date and time (timing) when the work task is completed. Therefore, the work timing refers to a point in time before the completion timing.

[0051] For example, for task type 141, "Floor Cleaning," it is difficult to determine if the floor has been completely cleaned by simply reviewing the video after cleaning (for example, dust in the corners may not be visible). Therefore, it is easier to estimate the cleaning results by observing how the staff are cleaning, and the tag position 142 is "In Progress." For task type 141, "Cooking," the tag position 142 is "In Progress" to confirm that the staff are cooking (frying, etc.) safely. On the other hand, for task types 141, "Stocking Shelves" and "Posting Signs," it is more important to confirm the state of the stocked products and displayed items, or the state of the posted signs, rather than observing how the staff are working, so the tag position 142 is "Task Completed." Alternatively, for example, for task type 141, "Floor Cleaning," the tag position 142 could be more specific, such as "5 minutes after the start of work," instead of "In Progress." By setting the tag position 142 to a relatively early time after the start of work, it is possible to confirm whether the areas that should be cleaned first are being cleaned.

[0052] 3. Operation Flow of the Store Management Support System

[0053] Figure 6 shows the operation flow of the management device.

[0054] The task setting unit 101 of the management device 10 sets the work tasks to be performed by staff at store 2. Specifically, when the generation condition 122 defined in the work task generation condition table 120 occurs, the task setting unit 101 generates a work task with the work type name 121 and records the generated work tasks in the work task table 130 in order according to priority, etc. (step S101).

[0055] The display control unit 102 of the management device 10 generates display data for displaying on the administrator terminal 20 and the store terminal 30, which includes the work type name 131, work timing 132, work deadline 133, and implementation status 134, all of which are included in the work task table 130, which records the work tasks generated by the task setting unit 101 in order of priority. The display control unit 102 transmits the display data to the administrator terminal 20 and transmits the display data to the store terminal 30, either via or without the administrator terminal 20. As a result, the display control unit 102 causes the administrator terminal 20 and the store terminal 30 to display the work task list GUI 160 based on the display data (step S102).

[0056] Figure 7 shows an example of a task list GUI.

[0057] The work task list GUI 160 includes a work type message 161, a work timing 162, a work deadline 163, and an implementation status 164. The work type message 161, work timing 162, work deadline 163, and implementation status 164 displayed in the work task list GUI 160 correspond to the work type name 131, work timing 132, work deadline 133, and implementation status 134 in the work task table 130, respectively. An implementation status 134 indicates "completed" if there is a check mark, and "not yet completed" if there is no check mark.

[0058] Staff at store 2 perform work tasks by referring to the work task list GUI 160 displayed on the store terminal 30. Upon completing a work task, they operate the store terminal 30 to confirm completion. For example, a staff member completes a work task by touching the completion status 164 of the work task list GUI 160 displayed on the store terminal 30. The store terminal 30 then sends a work completion notification to the management device 10. The work completion notification includes the work task ID and the date and time of work completion.

[0059] Furthermore, as described above, the video footage continuously captured by the fixed camera 40 installed in store 2 is transmitted to the management device 10, either via or without the store terminal 30, and recorded in the video recording unit 150 of the management device 10. In addition, the store terminal 30 transmits the detection values ​​of various sensors 50 to the management device 10, either via or without the administrator terminal 20.

[0060] The work completion determination unit 103 of the management device 10 determines the date and time (completion timing) when a work task is completed (step S103). The work completion determination unit 103 can determine the completion timing under different conditions depending on the type of work task. This allows for appropriate determination of the completion timing according to the type of work task. For example, if the type of work task is stocking shelves, the work completion determination unit 103 can determine the completion timing as the date and time of completion described in the work completion notification when it receives a work completion notification from the store terminal 30 installed in store 2. If the type of work task is organizing trash cans, the work completion determination unit 103 can determine the completion timing when it determines that the detected value of the received sensor 50 has reached a predetermined value (for example, 0% fullness). If the type of work task is floor cleaning, the work completion determination unit 103 can determine the completion timing based on the image analysis results of the video continuously captured by the fixed camera 40, which is recorded in the video recording unit 150. When the work completion determination unit 103 determines the completion timing, that is, when the work task is completed, it updates the execution status 134 of the work task table 130 to "Completed (Under Review)" or "Completed".

[0061] When the work completion determination unit 103 updates the work task table 130's implementation status 134, the display control unit 102 of the management device 10 generates display data for displaying the updated work task table 130 on the administrator terminal 20 and the store terminal 30. The display control unit 102 transmits the display data to the administrator terminal 20, and transmits the display data to the store terminal 30, either via or without the administrator terminal 20, causing the administrator terminal 20 and the store terminal 30 to display a work task list GUI 160 with the implementation status 164 updated to a "check mark" based on the display data (step S104).

[0062] Meanwhile, when the work completion determination unit 103 determines the completion timing, that is, when the work task is completed, the tagging unit 104 of the management device 10 tags a specific tag location in the video recorded by the fixed camera 40, which is constantly being filmed by the video recording unit 150. The tagging unit 104 writes the video file ID 136 and tag location 137 of the tagged video to the work task table 130 (step S105).

[0063] The tagging unit 104 tags different tag locations depending on the type of work task. Specifically, the tagging unit 104 refers to the tagging table 140 and tags the tag location 142 associated with the work type name 141, which indicates the type of completed work task. In other words, as shown in Figure 4, it performs a process (tagging) that associates the time position of the video footage showing the status of the work task with the work task. As a result, the tagging unit 104 determines the completion timing or work timing of the work task as the tag location, depending on the type of work task.

[0064] If tag position 142 is "work completed," the tagging unit 104 tags the video using the completion timing determined by the work completion determination unit 103 as the tag position. On the other hand, if tag position 142 is "work in progress," the tagging unit 104 only needs to estimate the work timing from the completion timing determined by the work completion determination unit 103 and a standard required time according to the type of work task (for example, 10 minutes for floor cleaning). In other words, the tagging unit 104 only needs to estimate the work timing by going back a specific standard required time from the completion timing determined by the work completion determination unit 103. This allows the work timing to be appropriately estimated without the staff having to input the work timing into the store terminal 30. If tag position 142 is "work in progress," the tagging unit 104 may make the time position of the work timing different depending on the type of work task. For example, if the tag position 142 is "X minutes after the start of work" or "X minutes before the completion of work", the tagging unit 104 will adjust the time position of the work timing according to the type of work task. If the tag position 142 is "work completed" or "work in progress", the tagging unit 104 may determine the completion timing or work timing based on the image analysis results of the video recorded by the fixed camera 40, which is recorded in the video recording unit 150.

[0065] The tagging unit 104 selects some of the fixed cameras 40 from a plurality of fixed cameras 40 according to the type of work task, and tags the video footage captured by the selected fixed cameras 40. Some of the fixed cameras 40 means one or more fixed cameras 40 out of the plurality of fixed cameras 40. That is, the tagging unit 104 refers to the tagging table 140 and tags the video footage captured by the camera name 143 associated with the work type name 141 that indicates the type of completed work task. For example, if the type of work task is "cooking", the tagging unit 104 should tag the video footage captured by the fixed camera 40 installed in a position that can capture the kitchen.

[0066] Meanwhile, the administrator terminal 20 displays the work task list GUI 160 after updating the implementation status 164 (step S104). The administrator refers to the work task list GUI 160 displayed on the administrator terminal 20 and selects the work type message 161 indicating the work task whose implementation status 164 has been updated to a "check mark". The administrator terminal 20 then sends a request to the management device 10 to display the video of the selected work task, including the work task ID of the selected work task.

[0067] The display control unit 102 of the management device 10 receives a request from the administrator terminal 20 to display video of a work task (step S106). The display control unit 102 refers to the work task table 130 and reads the video file identified by the video file ID 136 associated with the work task ID 135 included in the display request from the video recording unit 150. The display control unit 102 streams the read video file to the administrator terminal 20 from the time position identified by the tag position 137. As a result, the display control unit 102 controls the display device of the administrator terminal 20 to display the video at the tag position 137 from the recorded video (step S107).

[0068] For example, in a stocking task, it is necessary to check whether the products are properly displayed, so it is required that the entire video of the completed work be displayed so that the manager can check it. In this case, the display control unit 102 can, for example, display a still image, making it easier for the manager to grasp the situation. On the other hand, for tasks where the video is long, such as floor cleaning, or for tasks where it is sufficient to check the general progress of the work, the display control unit 102 can, for example, play the video at double speed, allowing the manager to quickly grasp the situation. By changing the video display mode according to the type of work task in this way, managers can quickly and accurately check the situation in the store.

[0069] Figure 8 shows an example of a video display GUI displayed on the administrator terminal.

[0070] For example, the video display GUI 170 can select either a live video display mode 171 or a recorded video display mode 172. In this example, the recorded video display mode 172 is selected. The video display GUI 170 includes a time gauge 173. The time gauge 173 indicates the time position in the currently displayed video file (1 hour). When video display starts, the streamed video is displayed from the time position identified by the tag position 174. The time gauge 173 may display only the tag position 174 of one work task, or it may also display the tag positions 175 of other work tasks performed within the time frame of the currently displayed video file (1 hour). Alternatively, the time position 176 of another event different from a work task may be displayed on the time gauge 173. The video display GUI 170 may further include a group of icons 178 for selecting a display position on the time gauge 173 or pausing the display. The video display GUI 170 may also be able to display a tag list 179.

[0071] The video display GUI 170 includes a video display area 177. The video display area 177 may display only video files identified by the video file ID 136 associated with the work task ID 135 included in the display request from the administrator terminal 20 (i.e., video of the work task to be checked). Alternatively, as shown in the illustrated example, multiple videos from multiple fixed cameras 40 at the same time (i.e., at the same time position as defined by the time gauge 173) may be displayed simultaneously.

[0072] This allows administrators to view video from different tag positions (playback positions) depending on the type of work task using the administrator terminal 20, making it easier to access the video to be reviewed and reducing the burden on administrators. Administrators can quickly and accurately check not only the staff's work in progress but also the results of the work, depending on the type of work task.

[0073] In the above embodiment, it was explained that the management device 10 mainly performs information processing, but the administrator terminal 20 and / or store terminal 30 may perform some of the information processing of the management device 10.

[0074] In the above embodiment, "during work" was used as an example of work timing, but "start of work" (the time when work begins) or "before work begins" (a time before work begins) may also be used. The start of work timing can be estimated, for example, from the standard required time and completion timing according to the type of work task. The time before work begins can be, for example, a predetermined time before the start of work (5 minutes before the start of work). This allows managers to appropriately check the situation of staff before they perform a work task (the preparation status of the staff performing the work task and the situation before the start of the target work task), and to appropriately check the series of work statuses from the start of the work task.

[0075] Furthermore, the timing of the work may be determined by using only one of the above-mentioned timings: during the work, at the start of the work, or between the start and start of the work, or by using two or all of them. If multiple timings are used, the tag position will also differ depending on the type of work task. Note that the tag position may be determined from three or more tag positions other than the work timing and completion timing described above, depending on the type of work task.

[0076] Furthermore, while the above embodiment uses work timing and completion timing to determine the tag position, a configuration using only work timing is also possible. For example, a time period preceding work completion can be set according to the type of work task, and the work timing corresponding to the type of work task can be determined as the tag position. Alternatively, depending on the type of work task, one of the following may be determined as the tag position: during work, at the start of work, or before the start of work.

[0077] Furthermore, the tagging process performed by the tagging unit 104 is not limited to the embodiments described above. The tagging unit identifies a frame image corresponding to the time of the tag position 142 from among the video recorded in the video recording unit 150. The frame image at that time is identified, for example, based on a timestamp attached to the frame image included in the video. Then, the identified frame image may be associated with the work task by performing a process (i.e., tagging) that associates it with information indicating that it is an image of the work status of a work task set to a completed state.

[0078] Although various embodiments and modifications of this technology have been described above, this technology is not limited to the embodiments described above, and various modifications can be made without departing from the gist of this technology. [Explanation of symbols]

[0079] 1. Store operation support system 10 Management device 100 control circuits 101 Task Setting Section 102 Display Control Unit 103 Work completion determination section 104 Tagging section 110 Recording device 120 Task Generation Condition Table 130 Task Table 140 Tagging Table 150 Video Recording Section 2 stores 20 Administrator terminals 30 store terminals 40 Fixed Cameras 50 sensors

Claims

1. A recording device that records the video footage taken by a camera that photographs the store, A task setting means for setting work tasks to be performed by staff at the aforementioned store, Upon completion of the aforementioned work task, a tagging means is provided to tag a tag at a time position in the video, which is different depending on the type of work task, based on the definition of the tag position for each type of work task indicating the type of work task. A display control means that controls the display device to show the video of the tag location from the recorded video, A store operation support system equipped with the following features.

2. A store operation support system according to claim 1, The tagging means determines, depending on the type of work task, either the completion timing, which is the time when the work task is completed, or the work timing, which is a predetermined time before the completion of the work task, as the tag position. Store operation support system.

3. A store operation support system according to claim 2, The system further comprises a work completion determination means for determining the completion timing, When the work completion determination means receives a work completion notification for the work task from a store terminal installed in the store, it determines the completion timing. Store operation support system.

4. A store operation support system according to claim 2 or 3, The system further comprises a work completion determination means for determining the completion timing, The work completion determination means determines the completion timing when the detected value of the sensor installed in the store reaches a predetermined value. Store operation support system.

5. A store operation support system according to any one of claims 2 to 4, The system further comprises a work completion determination means for determining the completion timing, The work completion determination means determines the completion timing from the video recorded by the recording means. Store operation support system.

6. A store operation support system according to claims 2 to 5, The tagging means estimates the work timing from the completion timing and the standard required time for the work task. Store operation support system.

7. A store operation support system according to any one of claims 2 to 6, The tagging means determines the completion timing or the work timing from the video recorded by the recording means. Store operation support system.

8. A store operation support system according to any one of claims 1 to 7, The tagging means causes the time position of the work timing, which is a predetermined timing before the completion of the work task, to differ depending on the type of work task. Store operation support system.

9. A store operation support system according to any one of claims 1 to 8, The tagging means selects some of the shooting means from a plurality of shooting means according to the type of work task set by the task setting means, and tags the video captured by the selected shooting means. Store operation support system.

10. The control circuit of the management device executes an information processing program, The recording device records video footage of the store, The task setting means sets the work tasks that the staff will perform at the store, When the work task is completed, the tagging means tags the time position in the video, which is different depending on the type of work task, based on the definition of the tag position for each type of work task that indicates the type of work task. The display control means controls the display device to display the video of the tag location from the recorded video. Methods for supporting store operations.

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