Service provision device, service provision system, service provision method, and service provision program

Abstract

To resume interrupted services more reliably without unnecessary troubles to users.SOLUTION: An automatic ticket vending machine 1 includes: an operation unit 13 that accepts operation input for service provision; an image capturing unit that captures an image of a user performing a service provision operation; and a control unit 11 that executes the service according to the operation input content. The image capturing unit performs first image capturing upon receiving the start of service provision and performs second image capturing upon resumption of service provision. The control unit 11 generates authentication information using a first captured image when detecting interruption of service provision. When detecting the resumption of service provision, the control unit 11 authenticates the user using a second captured image and the authentication information. The control unit 11 resumes the service when determining that, as a result of the authentication, the user at the start of service provision is the same as at the resumption of service provision.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] This invention relates to a technology in which an apparatus or system automatically provides services to users.

Background Art

[0002] Currently, various technologies for automatically providing various services by an apparatus or system have been devised.

[0003] For example, when a user uses a vending machine, the vending machine acquires user information. The vending machine performs authentication based on the user information and detects whether the user information obtained by the authentication is recorded a predetermined number of times or more in the past transaction history information. If the vending machine has been used a predetermined number of times or more, it gives a privilege according to the number of uses or provides specific content (see Patent Document 1).

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, in conventional apparatuses and systems, when the service provision to a user is interrupted, the interrupted service cannot be resumed and completed for the same user. Also, when receiving a service through a person, if the person providing the service is different before and after the interruption, the user has to explain the content of the service each time, which takes time.

[0006] An object of this invention is to provide a technology that can more reliably resume an interrupted service without causing unnecessary trouble to the user.

Means for Solving the Problems

[0007] The service provision device and service provision system of this invention are configured as follows in order to achieve the above objectives.

[0008] The service provision device comprises an operation unit that receives operation input for service provision, an imaging unit that captures images of the user performing the service provision operation, and a control unit that executes the service according to the content of the operation input.

[0009] The imaging unit performs a first image upon the start of service provision and a second image upon the resumption of service provision. When the control unit detects an interruption in service provision, it generates authentication information using the first image. When the control unit detects the resumption of service provision, it authenticates the user using the second image and the authentication information. If the control unit determines, based on the authentication result, that the user is the same person at the start of service provision and at the resumption of service provision, it resumes the service.

[0010] In this configuration, authentication is performed using the user's captured image, and the service is resumed based on the authentication result. This allows for a more reliable resumption of interrupted services without requiring unnecessary effort from the user.

[0011] Furthermore, the service provision device has the following configuration: The control unit stores information about specific individuals associated with the service. When the control unit determines that the authentication result is that of a pre-configured specific individual, it resumes the service and stores that the service was provided to that individual.

[0012] This configuration allows for a more reliable resumption of interrupted services, such as by using a user's proxy.

[0013] Furthermore, the service provision device has the following configuration: The service provider device includes a notification unit that sends notifications to external parties. If the control unit determines that the user is different at the start of service provision and at the time of service provision resumption as a result of the authentication, and that the user is not the designated person, it will not resume the service and will use the notification unit to notify that the service will not be resumed.

[0014] This configuration prevents the resumption of the service to others who should not receive it, and also allows for external notification.

[0015] Furthermore, the service provision device has one of the following configurations: The service is ticket sales at the station. The service is information provision. This configuration shows an example of a service; in the case of ticket sales, the change can be automatically and reliably refunded to customers who forget to take their change, and in the case of information provision, interrupted information provision can be automatically and reliably resumed.

[0016] Furthermore, the service delivery system has the following configuration: The service provision system comprises a client device and a server device. The client device includes an operation unit that receives operation input for service provision, an imaging unit that captures images of the user performing the service provision operation, and a service execution unit that executes the service according to the operation input. The server device is capable of communicating with the client device and includes an authentication unit that authenticates the user.

[0017] The imaging unit takes a first image upon the start of service provision and a second image upon the resumption of service provision. The authentication unit generates authentication information using the first image when it detects an interruption in service provision, and authenticates the user using the second image and the authentication information when it detects the resumption of service provision. The service execution unit resumes the service if it determines, based on the authentication result, that the user is the same at the start of service provision and at the resumption of service provision.

[0018] According to this configuration, authentication is performed using the captured image of the user, and the service is resumed based on the authentication result. As a result, as a server-client system, the interrupted service can be resumed more reliably without imposing unnecessary burdens on the user.

Advantages of the Invention

[0019] According to this invention, the interrupted service can be resumed more reliably without imposing unnecessary burdens on the user.

Brief Description of the Drawings

[0020] [Figure 1] FIG. 1(A), FIG. 1(B), and FIG. 1(C) are diagrams showing the state up to before interruption in ticket purchase at the vending machine according to this example. [Figure 2] FIG. 2(A), FIG. 2(B), and FIG. 2(C) are diagrams showing the state after interruption (change refund) in ticket purchase at the vending machine according to this example. [Figure 3] FIG. 3 is a block diagram showing the configuration of the main part of the vending machine according to this example. [Figure 4] FIG. 4 is a flowchart showing the processing up to service interruption of the vending machine according to this example. [Figure 5] FIG. 5 is a flowchart showing the processing related to service resumption of the vending machine according to this example. [Figure 6] FIG. 6 is a schematic configuration diagram of the service providing system of the modified example. [Figure 7] FIG. 7 is a block diagram showing the configuration of the main part of the guidance device according to this modified example. [Figure 8] FIG. 8 is a flowchart showing the processing up to guidance service interruption according to this modified example. [Figure 9] FIG. 9 is a flowchart showing the processing related to guidance service resumption according to this modified example. [Figure 10] FIG. 10 is a flowchart showing the lost item handing-over process.

Modes for Carrying Out the Invention

[0021] Embodiments of this invention will be described below. In the following description, "automatic" means a state in which the device or system provides services without the intervention of an intermediary, unless the user requests otherwise.

[0022] <1. Application Examples> Figures 1(A), 1(B), and 1(C) show the state of the ticket purchase at the automatic ticket vending machine in this example before interruption. Figures 2(A), 2(B), and 2(C) show the state of the ticket purchase at the automatic ticket vending machine in this example after interruption (refund of change). In the following explanation of the application examples, each functional part of the automatic ticket vending machine 1 shown in Figure 3, which is described in detail in <2. Configuration Examples>, will be indicated with reference numerals as needed.

[0023] As shown in Figure 1(A), user 91 uses the automatic ticket vending machine 1 to purchase a ticket. In general terms, user 91 operates the control unit 13 while referring to the display 12A of the automatic ticket vending machine 1 to select the desired ticket. User 91 also refers to the display 12A of the automatic ticket vending machine 1 and, for example, inserts banknotes into the banknote processing unit 17.

[0024] The automatic ticket vending machine 1 checks the amount inserted, and if the amount inserted is equal to or greater than the face value of the ticket, it dispenses the ticket (see Figure 1(A)). At this time, the automatic ticket vending machine 1 uses camera 18A to acquire a facial image of the user 91.

[0025] Automatic ticket vending machine 1 dispenses change if the amount inserted is greater than the face value of the ticket (see Figure 1(B)). However, as shown in Figure 1(B), if user 91 leaves without taking the change, the ticket purchase service is interrupted.

[0026] When the automatic ticket vending machine 1 detects a service interruption (forgetting to retrieve change), it stores information about the forgotten change (service interruption information) and facial recognition information (see Figure 1(C)). In this case, the service interruption is detected, for example, by the elapsed time since the change was dispensed.

[0027] After the service interruption described above, as shown in Figure 2(A), when user 91 performs a service restart operation on the automatic ticket vending machine 1, the automatic ticket vending machine 1 performs facial recognition. If the automatic ticket vending machine 1 determines from the authentication result that it is user 91 from before the interruption, it dispenses the change based on the information about the forgotten change (service interruption information).

[0028] Furthermore, as shown in Figure 2(B), when a designated person 99, such as a station employee, performs a service restart operation on the automatic ticket vending machine 1, the automatic ticket vending machine 1 performs facial recognition. If the automatic ticket vending machine 1 determines from the authentication result that the person is the designated person 99, it dispenses the change based on the information about the forgotten change (service interruption information). At this time, the automatic ticket vending machine 1 remembers that the change is being dispensed to the designated person 99. This can be used, for example, when a user 91 requests that the automatic ticket vending machine 1 hold the change for the designated person 99.

[0029] On the other hand, as shown in Figure 2(C), if a person 92 who is not the user 91 or the identified person 99 attempts to restart the service from the automatic ticket vending machine 1, the automatic ticket vending machine 1 performs facial recognition. If the automatic ticket vending machine 1 determines from the authentication result that the person is not the user 91 from before the interruption, it notifies (warns) that it will not restart the service.

[0030] Thus, by using the automatic ticket vending machine 1 in this example, user 91 can reliably retrieve any forgotten change without any unnecessary hassle. In other words, the automatic ticket vending machine 1 in this example can more reliably resume interrupted services without requiring any unnecessary hassle for the user.

[0031] <2. Example Configuration> Figure 3 is a block diagram showing the configuration of the main parts of the automatic ticket vending machine according to this example. The automatic ticket vending machine 1 according to this example comprises a control unit 11, a display control unit 12, an operation unit 13, a ticket issuing unit 14, a communication unit 15, a coin processing unit 16, a banknote processing unit 17, an image capture control unit 18, and a sound emission control unit 19. The automatic ticket vending machine 1 is installed at a station and issues tickets for which the station where it is installed (its own station) is the boarding station. The automatic ticket vending machine 1 may or may not have the function of issuing tickets other than regular tickets (such as multi-ride tickets or commuter passes).

[0032] The control unit 11 controls the operation of each part of the automatic ticket vending machine 1. Details of the authentication unit 111 and the station operations execution unit 112 of the control unit 11 will be described later.

[0033] The display control unit 12 has a display unit 12A located on the front of the main unit and controls the screen display on this display unit 12A.

[0034] The operation unit 13 has a touch panel attached to the screen of the display unit 12A. The operation unit 13 detects the user's input operation on the touch panel (the position of the user's finger pressed on the touch panel). The user performs input operations on the operation unit 13, such as selecting the ticket or other transportation ticket to purchase. The operation unit 13 also has a push-button switch as an input device.

[0035] The ticketing unit 14 processes the issuance of tickets such as train tickets. The automatic ticket vending machine 1 has a ticketing slot on the front of the main body. The ticketing unit 14 dispenses the tickets to be issued to the user into the ticketing slot.

[0036] The communication unit 15 controls communication with a station server (not shown). The communication unit 15 also controls communication with other station equipment (other automatic ticket vending machines 1, automatic ticket gates, fare adjustment machines, etc.).

[0037] Automatic ticket vending machine 1 is equipped with a coin slot and a change coin tray on the front of the main unit. Users insert coins into the coin slot to settle the transaction amount for issuing tickets, etc. The coin processing unit 16 receives the coins inserted by the user into the coin slot. The coin processing unit 16 also discharges coins for change, etc., to be returned to the user into the change coin tray. The coin processing unit 16 has a coin identification unit that identifies the denomination and authenticity of coins inserted by the user and coins for change, etc., discharged to the user.

[0038] Automatic ticket vending machine 1 is equipped with a banknote slot and a banknote dispenser on the front of the main body. Users insert banknotes to be used to settle the transaction amount for issuing tickets, etc., into the banknote slot. The banknote processing unit 17 receives the banknotes inserted by the user into the banknote slot. The banknote processing unit 17 also dispenses banknotes for change to be returned to the user into the banknote dispenser. The banknote processing unit 17 has a banknote identification unit that identifies the denomination and authenticity of banknotes inserted by the user and banknotes dispensed as change to the user.

[0039] The automatic ticket vending machine 1 is equipped with a camera 18A that captures images of the front of the machine. The camera 18A captures images of users of the automatic ticket vending machine 1. In doing so, the camera 18A captures images that include the user's face. The image capture control unit 18 controls the camera 18A to capture images of users when they purchase tickets, based on instructions from the control unit 11. The image capture control unit 18 converts the captured images into a predetermined format and outputs them to the control unit 11. The image capture control unit 18 and the camera 18A constitute the "image capture unit" of the present invention.

[0040] The automatic ticket vending machine 1 is equipped with a speaker 19A that emits sound with the sound emission range being the front of the main unit. The sound emission control unit 19 controls the sound emission of the speaker 19A. The sound emission control unit 19 and speaker 19A emit guidance voices related to the sale of regular train tickets and also provide notifications regarding service interruptions based on notification control regarding service interruptions from the control unit 11. The sound emission control unit 19 and speaker 19A constitute the "notification unit" of the present invention.

[0041] Next, the authentication unit 111 and the station operations execution unit 112, which are included in the control unit 11, will be described. The control unit 11 is composed of a hardware CPU, memory, and other electronic circuits. When the hardware CPU executes the service provision program according to this invention, it operates as the authentication unit 111 and the station operations execution unit 112. The memory also has an area for deploying the service provision program according to this invention and an area for temporarily storing data generated when the service provision program is executed. The control unit 11 may be an LSI that integrates the hardware CPU, memory, etc. Furthermore, the hardware CPU is a computer that executes the service provision method according to this invention.

[0042] The authentication unit 111 authenticates the user using authentication information stored in a memory unit (not shown) and the image captured by the imaging control unit 18. The authentication unit 111 provides the authentication result to the station operations execution unit 112.

[0043] The station operations unit 112 performs services to users, such as the sale of tickets as described above, and also determines whether a service is interrupted and whether to resume the service based on the authentication result, and performs control based on the determination result. The station operations unit 112 is the "service execution unit" of the present invention.

[0044] More specifically, the station operations execution unit 112 restarts the service if it determines, based on the authentication result, that the user is the same at the start of service provision and at the time of service restart. The station operations execution unit 112 restarts the service and stores that it has provided the service to the designated person if it determines, based on the authentication result, that the user is a pre-set specific person. The station operations execution unit 112 does not restart the service if it determines, based on the authentication result, that the user is different at the start of service provision and at the time of service restart, and that the user is not a designated person. Furthermore, if the station operations execution unit 112 does not restart the service, it uses the notification unit to notify that the service will not be restarted.

[0045] <3. Example of operation> (Before service interruption) Figure 4 is a flowchart showing the process leading up to the service interruption of the automatic ticket vending machine in this example.

[0046] The automatic ticket vending machine 1 accepts the operation of purchasing a ticket using the operation unit 13 (S11). The automatic ticket vending machine 1 confirms the deposit using the coin processing unit 16 (coin slot) and the banknote processing unit 17 (banknote slot) (S12).

[0047] The automatic ticket vending machine 1 uses camera 18A to capture an image of the user (S13). The automatic ticket vending machine 1 calculates the change from the difference between the face value of the purchased ticket and the amount deposited, and if change is required, it dispenses the change using the coin processing unit 16 (change coin tray) and the banknote processing unit 17 (banknote dispenser) (S14).

[0048] The control unit 11 of the automatic ticket vending machine 1 detects whether the change has been received. If the change has been received (S15: YES), the control unit 11 erases the captured image (S18).

[0049] The control unit 11 of the automatic ticket vending machine 1 retrieves the change if it has not been received (S15: NO) (S16). The control unit 11 generates facial recognition information based on the captured image. The control unit 11 stores the service interruption information and the facial recognition information in association (S17).

[0050] (After service interruption) Figure 5 is a flowchart showing the process for resuming service at the automatic ticket vending machine in this example.

[0051] The automatic ticket vending machine 1 accepts an operation input for a service resumption request (return of forgotten change) using the operation unit 13 (S21). The automatic ticket vending machine 1 reads out the service interruption information and facial recognition information (S22).

[0052] The automatic ticket vending machine 1 uses camera 18A to capture an image of the user (S23).

[0053] The control unit 11 of the automatic ticket vending machine 1 determines the resumption of service based on the authentication result using the captured image and facial recognition information. More specifically, if the control unit 11 determines that the user is the same person at the start of service provision and at the time of service resumption (S24: OK), it dispenses the change (S25). If the control unit 11 determines that the user is a pre-set staff member (specific person) as a result of authentication (S24: NG, S26: OK), it resumes the service and stores that the change has been dispensed.

[0054] If the control unit 11 determines that the user is different at the start of service provision and at the time of service provision resumption as a result of the authentication, and is not the designated person (S24:NG, S26:NG), it will not resume the service. Furthermore, if the control unit 11 does not resume the service, it will use the notification unit to notify (warn) that the service will not be resumed (S27).

[0055] <4. Variation> Next, as a modified example of a service provision device, we will describe a service provision system. This modified example is a system that provides information and guidance.

[0056] Figure 6 is a schematic diagram of a modified service provision system. As shown in Figure 6, the service provision system 5 comprises multiple guide devices 2 and a server device 50. The multiple guide devices 2 are placed at multiple different locations (location A, location B). The multiple guide devices 2 are client devices. The multiple guide devices 2 and the server device 50 are connected wirelessly or via wired connections so that they can communicate with each other.

[0057] Figure 7 is a block diagram showing the configuration of the main parts of the guide device according to this modified example. The guide device 2 comprises a control unit 21, a display control unit 22, an operation unit 23, a communication unit 25, an imaging control unit 28, and a sound emission control unit 29. A display unit 22A is connected to the display control unit 22, a camera 28A is connected to the imaging control unit 28, and a speaker 29A is connected to the sound emission control unit 29. The display control unit 22, operation unit 23, communication unit 25, imaging control unit 28, sound emission control unit 29, display unit 22A, camera 28A, and speaker 29A are the same as those of the display control unit 12, operation unit 13, communication unit 15, imaging control unit 18, sound emission control unit 19, display unit 12A, camera 18A, and speaker 19A. The communication unit 25 also performs communication with the server device 50.

[0058] The control unit 21 includes a service execution unit 212. The server device 50 includes an authentication unit (not shown).

[0059] In general terms, the service provision system 5 authenticates the user at the server device 50 and transfers the interrupted guidance service between the guidance devices 2 located at multiple locations. In this process, the guidance device 2 before the information guidance (service) interruption and the guidance device 2 after the information guidance (service) interruption may be different devices at different locations as shown in Figure 7, or they may be the same device.

[0060] (Before service interruption) Figure 8 is a flowchart showing the process up to the interruption of the guidance service related to this modified example.

[0061] The guidance device 2 accepts an information guidance (service provision request) operation using the operation unit 23 (S31). The control unit 21 of the guidance device 2 detects requests for interruption of information guidance (service interruption) and requests for termination of information guidance (service termination). If there are no requests for interruption of information guidance (service interruption) or termination of information guidance (service termination) (S33: NO, S36: NO), the control unit 21 continues to provide information guidance (service).

[0062] If the control unit 21 receives a request to interrupt information guidance (service interruption) (S33: YES), it takes an image of the user (S34). The control unit 21 associates the information guidance interruption (service interruption) information with the facial recognition information and transmits it to the server device 50 via the communication unit 25. The server device 50 stores the association information between the information guidance interruption (service interruption) information and the facial recognition information (S35).

[0063] (After service interruption) Figure 9 is a flowchart showing the process for resuming the guidance service related to this modified example.

[0064] The guidance device 2 receives an input request to resume the information guidance (service) using the operation unit 23 (S41). The guidance device 2 takes an image of the user using the camera 28A (S42). The guidance device 2 transmits the request to resume the information guidance (service) and the captured image (or facial recognition information based on the captured image) to the server device 50 via the communication unit 25.

[0065] The server device 50 reads the stored information guidance interruption (service interruption) information and facial recognition information (S43). The server device 50 performs user authentication using the stored facial recognition information and the captured image (or facial recognition information) received from the guidance device 2. At this time, the server device 50 may perform further authentication using the information guidance (service) restart request and the information guidance interruption (service interruption) information.

[0066] If the server device 50 determines that the user who interrupted the information guidance (service) and the user who requested the resumption of the information guidance (service) are the same person (S44: OK), it sends a command to resume the information guidance (service) to the guidance device 2 that made the request to resume the information guidance (service). Upon receiving the resumption command, the guidance device 2 resumes the information guidance (service) (S45). At this time, the guidance device 2 resumes the information guidance (service) from where it left off.

[0067] If the user who interrupted the information guidance (service) and the user who requested the information guidance (service) to be resumed are not the same person (S44:NG), the server device 50 sends an instruction to the information guidance device 2 that requested the information guidance (service) to be resumed, informing it that the information guidance (service) cannot be resumed. Upon receiving the instruction that the service cannot be resumed, the information guidance device 2 notifies that it cannot resume the information guidance (service) (S47).

[0068] This allows the service delivery system 5 to more reliably resume interrupted services without requiring users to go through unnecessary trouble.

[0069] (Retrieving lost items) In the above application examples, if an employee takes custody of a commuter pass or card, they will return it to the user in the following manner, for example. Note that the items taken custody by the employee, i.e., lost items, are not limited to issued commuter passes or cards; the following method can be applied to any item that provides contact information for the user.

[0070] Figure 10 is a flowchart showing the process for returning lost items.

[0071] First, the service provider system sends information about lost items being stored at the station (station storage information) to the person who lost the item (S51). For example, if the lost item is a commuter pass, the information is sent to the email address registered by the person when the pass was purchased. Similarly, the change received when purchasing the commuter pass is also sent to the email address registered by the person at the time of purchase. In other words, if the service provider system has contact information for the user, it will send the station storage information according to that information.

[0072] Next, the person comes to the station and operates the station's automatic ticket vending machines or information machines to request retrieval. The station's automatic ticket vending machines or information machines accept the retrieval request from the person (S52). In cases where the user's contact information is unknown, such as when change is given when purchasing a ticket, it is possible to display the station's storage information at the time of the lost item retrieval request, for example, using authentication information from when purchasing the ticket and authentication information from when requesting to check for lost items.

[0073] Automatic ticket machines and information machines that receive a pickup request will guide the user to a location where pickup is possible (S53). This guidance is provided through voice, text display, and video display of directions.

[0074] When the person who left their item arrives at a designated retrieval location, the service system uses a camera placed at the retrieval location to authenticate their identity (S54).

[0075] If the identity verification is successful (if the person's identity can be confirmed), the staff member hands over the lost item to the person (S55). At this time, it is also possible to automatically hand over the lost item to the person (without staff intervention) using a designated device. If the identity verification fails (if the person's identity cannot be confirmed), for example, a notification is sent to the staff member.

[0076] This allows the service delivery system to reliably return lost items to the owner (user) without causing them any unnecessary trouble, even if the lost item is being held by a staff member (station).

[0077] Furthermore, the correspondence between the configuration of this invention and the configuration of the embodiment described above can be described as follows. <Note> An operation unit (13) that receives operation input for service provision, An imaging unit (18A, 18) for capturing images of the user performing the operation to provide the service, A control unit (11) that executes the service according to the content of the operation input, Equipped with, The imaging units (18A, 18) are: Upon commencement of the aforementioned service provision, a first image is taken, and upon resumption of the aforementioned service provision, a second image is taken. The control unit (11) When an interruption in the provision of the service is detected, authentication information is generated using the first captured image. Upon detecting the resumption of the service provision, the user is authenticated using the second captured image and the authentication information. If the authentication results determine that the user is the same at the start of the service provision and at the time of resumption of the service provision, the service will be resumed. Service provision device (1). [Explanation of symbols]

[0078] 1: Automatic ticket vending machine 2: Information device 5: Service delivery system 11, 21: Control Unit 12, 22: Display Control Unit 12A, 22A: Display 13, 23: Operation section 14: Ticketing Department 15, 25: Communications Department 16: Coin Processing Section 17: Banknote Processing Department 18, 28: Imaging control unit 18A, 28A: Camera 19, 29: Sound emission control unit 19A, 29A: Speakers 50: Server device 91: User 92: Others 99:Specific person 111: Authentication Department 112: Station Operations Department 212: Service Execution Unit

Claims

1. An operation unit that receives input for service provision, An imaging unit that captures images of the user performing the operation for providing the aforementioned service, A control unit that executes the service according to the content of the operation input, Equipped with, The imaging unit is Upon commencement of the aforementioned service provision, a first image is taken, and upon resumption of the aforementioned service provision, a second image is taken. The control unit, When an interruption in the provision of the service is detected, authentication information is generated using the first captured image. Upon detecting the resumption of the service provision, the user is authenticated using the second captured image and the authentication information. If the authentication result determines that the user is the same at the start of the service provision and at the time of resumption of the service provision, the service will be resumed. The control unit, We remember the specific person related to the aforementioned service. If the authentication result determines that the person is a pre-configured specific individual, the service is resumed, and the fact that the service was performed on the specific individual is recorded. It is equipped with a notification unit that sends notifications to external parties, The control unit, If the authentication result determines that the user is different at the start of service provision and at the resumption of service provision, and is different from the identified person, The service will not be resumed, and the notification unit will be used to notify that the service will not be resumed. Service provision device.

2. The aforementioned service is the sale of tickets at a train station. The service provision device according to claim 1.

3. The aforementioned service is an informational service. The service provision device according to claim 1 or 2.

4. An operation unit that receives input for service provision, An imaging unit that captures images of the user performing the operation for providing the aforementioned service, A client device comprising a service execution unit that executes the service according to the content of the operation input, A server device that can communicate with the client device and is equipped with an authentication unit that authenticates the user, Equipped with, The imaging unit is Upon commencement of the aforementioned service provision, a first image is taken, and upon resumption of the aforementioned service provision, a second image is taken. The authentication unit, When an interruption in the provision of the service is detected, authentication information is generated using the first captured image, and when a resumption of the provision of the service is detected, the user is authenticated using the second captured image and the authentication information. The aforementioned service execution unit, If the authentication result determines that the user is the same at the start of the service provision and at the time of resumption of the service provision, the service will be resumed. The aforementioned service execution unit, We remember the specific person related to the aforementioned service. If the authentication result determines that the person is a pre-configured specific individual, the service is resumed, and the fact that the service was performed on the specific individual is recorded. The client device includes a notification unit that sends notifications to the outside, The aforementioned service execution unit, If the authentication result determines that the user is different at the start of service provision and at the resumption of service provision, and is different from the identified person, The service will not be resumed, and the notification unit will be used to notify that the service will not be resumed. Service delivery system.

5. The service provider device An operation input step that accepts operation input for service provision, An imaging step of capturing an image of a user performing the operation to provide the service, A service execution step which executes the service according to the content of the operation input, An authentication step for authenticating the user, Execute, The aforementioned imaging step is, Upon commencement of the aforementioned service provision, a first image is taken, and upon resumption of the aforementioned service provision, a second image is taken. The aforementioned authentication step is, When an interruption in the provision of the service is detected, authentication information is generated using the first captured image, and when a resumption of the provision of the service is detected, the user is authenticated using the second captured image and the authentication information. The aforementioned service execution step is: If the authentication result determines that the user is the same at the start of the service provision and at the time of resumption of the service provision, the service will be resumed. The aforementioned service execution step is: If the authentication result determines that the person is a designated person for the service as previously set and stored, the service is restarted, and the fact that the service was performed on the designated person is stored. The aforementioned service execution step is: If the authentication result determines that the user is different at the start of service provision and at the resumption of service provision, and is different from the identified person, The aforementioned service will not be resumed, and a notification unit will be used to notify external parties that the service will not be resumed. Method of providing services.

6. An operation input step that accepts operation input for service provision, An imaging step of capturing an image of a user performing the operation to provide the service, A service execution step which executes the service according to the content of the operation input, An authentication step for authenticating the user, A service provider program that causes a computer to execute, The aforementioned imaging step is, Upon commencement of the aforementioned service provision, a first image is taken, and upon resumption of the aforementioned service provision, a second image is taken. The aforementioned authentication step is, When an interruption in the provision of the service is detected, authentication information is generated using the first captured image, and when a resumption of the provision of the service is detected, the user is authenticated using the second captured image and the authentication information. The aforementioned service execution step is: If the authentication result determines that the user is the same at the start of the service provision and at the time of resumption of the service provision, the service will be resumed. The aforementioned service execution step is: If the authentication result determines that the person is a designated person for the service as previously set and stored, the service is restarted, and the fact that the service was performed on the designated person is stored. The aforementioned service execution step is: If the authentication result determines that the user is different at the start of service provision and at the resumption of service provision, and is different from the identified person, The aforementioned service will not be resumed, and a notification unit will be used to notify external parties that the service will not be resumed. Service provision program.

Images