Monitoring and support methods, systems, and programs

Abstract

This method provides a monitoring support system that allows multiple caregivers to quickly and efficiently grasp changes in the condition of the person being monitored, and enables quick and low-burden communication among the caregivers. [Solution] The monitoring terminal device reads the code associated with the monitoring sensor and associates the sensor identification information with the monitoring SNS ID. Based on the measurement data obtained from the monitoring sensor installed in the monitoring person's home, the monitoring person's condition is determined, a monitoring person condition notification message is generated and sent to the SNS server. The SNS server 21 sends the message via email to the management operator terminal device 25.

Description

Technical Field

[0003] , , , , , , , , , , , , ,

[0004] , , , , ,

[0005]

[0001] The present invention relates to a monitoring support method, a system, and a program thereof that are used when a family member monitors an elderly person or the like indoors.

Background Art

[0002] There is a monitoring service that supports a child or other related person in monitoring a parent living alone. In the conventional monitoring service, the indoor state of a parent or the like is monitored, and a monitoring notification indicating the state is notified to each of a plurality of children.

Prior Art Document

Patent Document

[0003]

Patent Document 1

Summary of the Invention

[0006] The present invention relates to a method for providing monitoring support by a monitoring support provider using a monitoring sensor installed in the home of a person being monitored, comprising: a first step of receiving from an SNS server providing the SNS service the sensor identification information of the monitoring sensor, obtained by the monitor's terminal device reading a code associated with the monitoring sensor, and the monitor's SNS ID, which is the monitor's identification information in the SNS service; a second step of associating the sensor identification information received in the first step and the monitor's SNS ID and storing them in memory; and the monitoring support method using the monitoring sensor installed in the home of the person being monitored. A monitoring support method in which a monitoring server performs the following steps: a third step of receiving measurement data from a monitoring sensor; a fourth step of determining the condition of the person being monitored based on the measurement data received in the third step and generating a notification message regarding the condition of the person being monitored; a fifth step of pushing the notification message regarding the condition of the person being monitored, along with the monitor's SNS ID stored in memory, to the SNS server; and a sixth step of determining, based on the measurement data, whether or not it is necessary to notify the management company that manages the home of the person being monitored, and if it is determined that notification is necessary, sending a message to the management company.

[0007] Preferably, the fifth step sends the monitored person status notification message when the first notification condition is met, and the sixth step sends the management operator message to the rental manager when the second notification condition, which has stricter requirements than the first notification condition, is met.

[0008] Preferably, the first notification condition is that the person being monitored is absent for a first predetermined time or longer, or is in the room but no movement is detected for a second predetermined time or longer, and the second notification condition is that the person being monitored is absent for a third predetermined time longer than the first predetermined time or is in the room but no movement is detected for a fourth predetermined time longer than the second predetermined time.

[0009] Preferably, the management company inputs a setting instruction to perform step X collectively for the homes of multiple persons under monitoring, and step 6 sends a message to the management company regarding the persons under monitoring as indicated in the setting instruction.

[0010] Preferably, the monitoring support provider enters into a contract with the management provider, and the management provider enters into a contract with the person being monitored or the person providing the monitoring.

[0011] Preferably, the system receives and sets the first notification condition specified by the caregiver from the SNS server, and receives and sets the second notification condition specified by the management company.

[0012] Preferably, the third step involves receiving the measurement data from the monitoring sensor without going through the SNS server.

[0013] The present invention relates to a monitoring support method for supporting monitoring by a monitoring support provider using a monitoring sensor installed in the home of a person to be monitored, wherein the monitoring server performs the following steps: a second step of associating sensor identification information of the monitoring sensor, a first notification address of the monitor, and a second notification address of a management provider that manages the home of the person to be monitored and storing them in memory; a third step of receiving measurement data from the monitoring sensor installed in the home of the person to be monitored; a fourth step of determining the condition of the person to be monitored based on the measurement data received in the third step and generating a person to be monitored condition notification message if the first notification condition is met; a fifth step of sending the person to be monitored condition notification message to the first notification address read from the memory; a sixth step of determining the condition of the person to be monitored based on the measurement data received in the third step and generating a message for the management provider if the second notification condition is met; and a seventh step of sending the message for the management provider to the second notification address read from the memory.

[0014] The present invention relates to a monitoring support system used to support monitoring by a monitoring support provider using a monitoring sensor installed in the home of a person being monitored, comprising: a first means for receiving from an SNS server providing the SNS service the sensor identification information of the monitoring sensor, obtained by the monitor's terminal device reading a code associated with the monitoring sensor, and the monitor's SNS ID, which is the monitor's identification information in the SNS service; a second means for associating the sensor identification information received by the first means and the monitor's SNS ID and storing them in memory; and the system being installed in the home of the person being monitored. The monitoring support system comprises: a third means for receiving measurement data from the monitoring sensor; a fourth means for determining the condition of the person being monitored based on the measurement data received by the third means and generating a notification message regarding the condition of the person being monitored; a fifth means for pushing the notification message regarding the condition of the person being monitored, along with the monitor's SNS ID stored in memory, to the SNS server; and a sixth means for determining, based on the measurement data, whether or not it is necessary to notify the management company that manages the home of the person being monitored, and if it is determined that notification is necessary, sending a message to the management company.

[0015] The present invention relates to a program used in a monitoring service that utilizes a monitoring sensor installed in the home of a person being monitored and an SNS service, comprising: a first step of receiving from an SNS server providing the SNS service the sensor identification information of the monitoring sensor, which is obtained by the monitor's terminal device reading a code associated with the monitoring sensor, and the monitor's SNS ID, which is the monitor's identification information in the SNS service; a second step of associating the sensor identification information received in the first step and the monitor's SNS ID and storing them in memory; and the monitoring sensor installed in the home of the person being monitored. This program causes the monitoring server to execute the following steps: a third step of receiving measurement data from a monitoring sensor; a fourth step of determining the condition of the person being monitored based on the measurement data received in the third step and generating a notification message regarding the condition of the person being monitored; a fifth step of pushing the notification message regarding the condition of the person being monitored, along with the monitor's SNS ID stored in memory, to the SNS server; and a sixth step of determining, based on the measurement data, whether or not it is necessary to notify the management company that manages the home of the person being monitored, and if it is determined that notification is necessary, sending a message to the management company. [Effects of the Invention]

[0016] The present invention aims to provide a monitoring support method, system, and program that enable multiple monitors to quickly and efficiently grasp changes in the condition of the person being monitored, and to facilitate quick and low-burden communication among the monitors. Furthermore, this invention allows messages to be sent to the management company, enabling the management company to monitor the condition of the person being monitored and to set up notifications according to its own rules. [Brief explanation of the drawing]

[0017] [Figure 1] Figure 1 is a network configuration diagram of the monitoring service system 1 according to the first embodiment of the present invention. [Figure 2] Figure 2 is a diagram illustrating the concept and function of the monitoring service system 1 shown in Figure 1. [Figure 3] FIG. 3 is a diagram for explaining the concept and functions of the monitoring service system 1 shown in FIG. 1. [Figure 4] FIG. 4 is a diagram for explaining the concept and functions of the monitoring service system 1 shown in FIG. 1. [Figure 5] FIG. 5 is a diagram for explaining the concept and functions of the monitoring service system 1 shown in FIG. 1. [Figure 6] FIG. 6 is a diagram for explaining the concept and functions of the monitoring service system 1 shown in FIG. 1. [Figure 7] FIG. 7 is a flowchart for explaining the flow of the monitoring support business operator before the start of the service. [Figure 8] FIG. 8 is a diagram for explaining the screen operation of the monitor terminal device 15. [Figure 9] FIG. 9 is a flowchart for explaining the process of registering the monitor 5 using the monitor terminal device 15. [Figure 10] FIG. 10 is a flowchart for explaining the operation of transmitting the measurement data measured by the monitoring sensor 13 to the monitoring server 11. [Figure 11] FIG. 11 is a flowchart for explaining the operation of notifying the state of the monitored person. [Figure 12] FIG. 12 is a flowchart for explaining the inquiry operation from the monitor. [Figure 13] FIG. 13 is a flowchart for explaining the message transmission operation based on the schedule. [Figure 14] FIG. 14 is a flowchart for explaining the operation of the monitoring server 11 transmitting a message to the management operator. [Figure 15] FIG. 15 is a functional block diagram of the monitoring server 11 shown in FIG. 1. [Figure 16] FIG. 16 is a diagram for explaining the concept and functions of the monitoring service system 1 according to the second embodiment of the present invention. <00​​​

[0018] The following describes a monitoring service system according to an embodiment of the present invention. <First Embodiment> Figure 1 is a network configuration diagram of the monitoring service system 1 according to the first embodiment of the present invention. As shown in Figure 1, in the monitoring service system 1, for example, the monitoring server 11, monitoring sensor 13, monitor terminal device 15, and monitored terminal device 17 provide monitoring services while communicating via messenger or other means. The monitoring terminal device 15 is used by the monitor (e.g., a child), and the monitored terminal device 17 is used by the monitored person (e.g., a parent). The SNS server 21's service functions are used for message exchange.

[0019] Figures 2 to 6 are diagrams illustrating the concept and function of the monitoring service system 1 shown in Figure 1. The monitoring service system 1 integrates communication methods. In other words, it centralizes communication with monitoring service providers and provides a platform that makes it easier for children to share information. This improves the efficiency of supervision and reduces the burden on children. In other words, when the monitoring service system 1 meets the first notification condition, the monitoring server 11 sends a monitoring status notification message to the monitoring terminal device 15 via SNS message. In parallel with this, when the monitoring service system 1 meets the second notification condition, it sends a message to the management operator via email to the management operator terminal device 25. As shown in Figure 4, the estimater operates the monitoring terminal device 15 to set the first notification condition to the monitoring server 11 via the SNS server 21.

[0020] As shown in Figure 6, the management operator terminal device 25 sets a second notification condition for the monitoring server 11 in response to the management operator's operation. The management operator terminal device 25 sets the second notification conditions for the homes of multiple monitored individuals collectively on the monitoring server 11. This reduces the burden on the management operator regarding these settings. The setting of the second notification conditions by the management operator is not particularly limited; they may be set to be the same for all contracted individuals, or they may be set individually. When the management operator terminal device 25 receives a message intended for the management operator, it sends a notification or makes a phone call to the monitor terminal device 15 or the monitored person terminal device 17. Furthermore, the management company will contact security companies, police, fire departments, etc., as needed.

[0021] In this embodiment, a property management company manages multiple properties (rooms), and the person to be monitored resides in one of those rooms. The property management company enters into a contract with the monitoring support provider for monitoring services for the person being monitored who lives in a room managed by the property management company. Furthermore, the property management company enters into a contract for monitoring services with the person being monitored or their caregiver who lives in the room it manages.

[0022] In this embodiment, the second notification condition is stricter than the first notification condition. Stricter conditions mean that they are difficult to meet. For example, the first notification condition is that the person being monitored is absent for a specified period of time (e.g., 12 hours) or longer, or is in the room but no movement is detected for a specified period of time (e.g., 6 hours) or longer. The second notification condition is that the person being monitored is absent for a third specified period (e.g., 24 hours) or longer than the first specified period, or that they are in the room but no movement is detected for a fourth specified period (e.g., 12 hours) or longer than the second specified period.

[0023] <Flowchart for monitoring and support service providers before service launch> Figure 7 is a flowchart illustrating the workflow of a monitoring and support service provider before the service begins. Step ST11: The monitoring support provider operates the monitoring server 11 or their own terminal device to access the SNS server 21 and register (obtain) a service account. This service account is for using the SNS function to provide monitoring services to caregivers (such as caregivers 5).

[0024] Step ST12: The monitoring support provider operates the monitoring server 11 and its own terminal device to configure the functions (operations) of the SNS server 21 for providing monitoring services using the service account registered above. For example, the operation screens displayed on the monitor terminal device 15 and the monitored terminal device 17, as shown in Figure 8, and the processes to be implemented in response to operations on the operation screens are configured. As shown in Figure 8, the operation screen displays, for example, a sensor registration button 51, a graph display button 53, and a settings button 55 as a rich menu. By selecting the sensor registration button 51, the monitor can configure the services provided by the monitoring server 11. For example, conditions can be set for when the monitoring server 11 will send a message, depending on the condition of the person being monitored. These settings are made from the monitoring terminal device 15 to the monitoring server 11 via the SNS server 21. In this way, the monitoring server 11 can define (configure) the operation of the SNS server 21 related to the monitoring service.

[0025] <Registration of Guardian 5> Figure 9 is a flowchart illustrating the process of registering the caregiver 5 using the caregiver terminal device 15. Let's explain each step. Step ST21: The monitoring support provider 2 and the property management company 5 enter into a contract. The contract covers, for example, the provision of monitoring services to residents (those being monitored) of housing where property management company 5 has a rental agreement.

[0026] Step ST22: Management operator 5 operates the management operator terminal device 25 to set information about the residents (persons being monitored) of the housing with which the rental agreement has been concluded, and who are to be monitored, in the monitoring server 11.

[0027] Step ST23: The management operator 5 operates the monitor terminal device 15 to set the conditions (second notification conditions) for sending a message (email) to the monitoring server 11 for the management operator.

[0028] Step ST21: The caregiver 5 receives the monitoring sensor 13 delivered by the monitoring support provider 2.

[0029] Step ST22: The caregiver 5 operates the caregiver terminal device 15 to become friends with the caregiver support provider on the SNS service, and the caregiver 5's SNS ID is registered with the caregiver server 11. For example, a friend can be registered by reading the optical code printed on the instruction manual for the monitoring sensor 13 using the camera on the monitoring terminal device 15. Furthermore, the caregiver 5 can use the caregiver terminal device 15 to utilize the services of this embodiment provided by the caregiver support provider using the caregiver server 11 and the caregiver terminal device 15.

[0030] Step ST23: The monitoring support provider delivers the monitoring sensor 13 to the home or other location of the person being monitored 5. The caregiver 5 installs the monitoring sensor 13 in the home of the person being monitored.

[0031] Step ST24: When caregiver 5 selects the sensor registration button 51 shown in Figure X on the screen of the caregiver terminal device 15, the camera on the caregiver terminal device 15 is activated and reads the optical mark attached to the monitoring sensor 13. The optical mark indicates the sensor ID information of the monitoring sensor 13. The SNS server 21 obtains the read sensor ID.

[0032] Step ST25: The SNS server 21 associates the sensor ID obtained in step ST24 with the SNS ID of the caregiver 5 and sends it to the monitoring server 11.

[0033] Step ST26: The monitoring server 11 registers the monitor SNSID received in step ST25 by associating it with the sensor ID.

[0034] <Acquisition of measurement data> Figure 10 is a flowchart illustrating the operation of transmitting measurement data measured by the monitoring sensor 13 to the monitoring server 11. Step ST21: As described later, the monitoring sensor 13 measures carbon dioxide concentration data and human presence data in the room where the monitoring sensor 13 is installed, and stores them in memory.

[0035] When the monitoring sensor 13 meets predetermined conditions, it transmits measurement data, including carbon dioxide concentration data and human presence data, to the monitoring server 11.

[0036] <Notification of the status of the person being monitored> Figure 11 is a flowchart illustrating the operation of notifying the status of the person being monitored. Step ST41: The monitoring server 11 receives measurement data via the SNS server 21.

[0037] Step ST42: The monitoring server 11 stores the measurement data received in step ST41 in its memory.

[0038] Step ST43: The monitoring server 11 determines the status of the person being monitored based on the measurement data read from memory. In other words, the monitoring server 11 determines (determines) the condition of the person being monitored in a room in the person's home based on the carbon dioxide concentration in the measured data and the results detected by the motion sensor. The monitoring server 11 uses measurement data to determine whether the person being monitored has woken up, gone to sleep, moved around the room, or left the house. In addition to motion detection, it also uses carbon dioxide concentration to detect if the person's health deteriorates during sleep.

[0039] Step ST44: When the monitoring server 11 determines that the determination result in step ST43 satisfies the message notification conditions, it generates a monitored person status notification message corresponding to the determination result in step ST43.

[0040] Step ST45: The monitoring server 11 sends the monitored person status notification message generated in step ST44 to the monitoring terminal device 15 via the SNS server 21.

[0041] <Inquiry actions from the caregiver> Figure 12 is a flowchart illustrating the inquiry process from the caregiver. Step ST51: If caregiver 5 has any inquiries to the monitoring server 11, they operate the caregiver terminal device 15 to enter the inquiry message into the message posting field of the SNS service provided by the SNS server 21. This sends the inquiry message to the SNS server 21.

[0042] Step ST52: The SNS server 21 sends the inquiry message received in step ST41 to the monitoring server 11. These inquiry messages include questions such as, "What is the condition of the person being monitored?", "What time did the person being monitored wake up?", "What time did the person being monitored go to sleep?", "Is the person being monitored at home?", and "What time did the person being monitored move around inside the house?".

[0043] Step ST53: The monitoring server 11 generates a response message based on the inquiry message received in step ST52 and sends it to the SNS server 21. The response message may be generated by inputting the query message into the learning model. For example, the monitoring server 11 identifies the condition of the person being monitored based on the measurement results of the monitoring sensor 13 and generates a response message indicating that condition.

[0044] Furthermore, the monitoring server 11 may generate response messages based on the trained model. For example, a pre-trained model is used to generate response messages by inputting measurement data and using the trained model as the response message that indicates the state of affairs.

[0045] Step ST54: The SNS server 21 sends the response message received in step ST43 to the monitor terminal device 15. The response message may be sent only to the monitoring terminal device 15 that sent the inquiry message, or it may be sent to other monitoring terminal devices 15 as well.

[0046] The message exchange described above may also be shared with other monitoring terminal devices 15 besides the one that sent the inquiry message.

[0047] <Sending messages based on the schedule> Figure 13 is a flowchart illustrating the message sending process based on a schedule. Step ST61: The monitoring server 11 periodically reads the schedule data from memory. The schedule data includes personal schedules such as birthdays, anniversaries, and memorial service dates for the person being cared for and the person caring for them.

[0048] Step ST62: The monitoring server 11 checks (determines) whether the conditions for sending a message regarding personal schedules are met, based on the schedule data read in step ST61.

[0049] Step ST63: The monitoring server 11 creates messages according to the schedule. For example, birthday messages.

[0050] Step ST74: The monitoring server 11 sends the message created in step ST63 to the SNS server 21, either by specifying the recipient's SNS ID or to all friends. The SNS server 21 sends the received message to the person being monitored and the person monitoring them via SNS.

[0051] <Message sending action to management company> Figure 14 is a flowchart illustrating the operation of the monitoring server 11 sending a message to the management company. Step ST71: The monitoring server 11 receives measurement data via the SNS server 21.

[0052] Step ST72: The monitoring server 11 stores the measurement data received in step ST71 in its memory.

[0053] Step ST73: The monitoring server 11 determines the status of the person being monitored based on the measurement data read from memory. In other words, the monitoring server 11 determines (determines) the condition of the person being monitored in a room in the person's home based on the carbon dioxide concentration in the measured data and the results detected by the motion sensor. The monitoring server 11 uses measurement data to determine whether the person being monitored has woken up, gone to sleep, moved around the room, or left the house. In addition to motion detection, it also uses carbon dioxide concentration to detect if the person's health deteriorates during sleep.

[0054] Step ST74: When the monitoring server 11 determines that the determination result in step ST73 satisfies the second notification condition, it generates a message for the management operator corresponding to the determination result in step ST73.

[0055] Step ST75: The monitoring server 11 sends the message (email) for the management operator generated in step ST74 to the management operator terminal device 25.

[0056] The following describes each component. <Monitoring Server 11> Figure 15 is a functional block diagram of the monitoring server 11 shown in Figure 1. As shown in Figure 15, the monitoring server 11 includes, for example, a communication unit 75, an input unit 77, a memory 79, and a processing unit 81.

[0057] The communication unit 75 communicates with the monitoring sensor 13 and the SNS server 21. If necessary, communication may be made with the monitor terminal device 15 and the monitored person terminal device 17. The input section 77 is a terminal or similar device for inputting data from an external source. Memory 79 stores the program PRG that the processing unit 81 executes. The operation of the monitoring server 11 described in this embodiment is defined by the program PRG. The processing unit 81 executes the program PRG stored in memory 79 and performs the processing described above as defined in this embodiment.

[0058] <SNSサーバ21> SNS server 21 has the following functions: A message is sent simultaneously to the monitoring terminal device 15 and the monitored terminal device 17. The SNS server 21 provides the monitoring support provider (monitoring server 11) with a rich messaging function that allows them to create interactive messages combining images and buttons. SNS Server 21 has a function that allows users to easily add friends using QR codes (registered trademark) or URLs. SNS server 21 has features to analyze account performance, such as message open rates and the number of new friends. SNS Server 21 has a feature that allows users to create brand-specific stamps to enhance customer engagement.

[0059] As explained above, the monitoring service system 1 can notify not only the caregiver but also the management company of any changes in the condition of the person being monitored as a message. Furthermore, notification conditions for both the caretaker and the management company can be set individually. This allows for notifications tailored to each specific situation.

[0060] Furthermore, according to the monitoring service system 1, multiple monitors can quickly and efficiently grasp changes in the condition of the person being monitored, and communication among monitors can be conducted quickly and with minimal burden. Furthermore, the monitoring service system 1 facilitates smooth communication between the person being monitored and the person monitoring them. Furthermore, according to the monitoring service system 1, by configuring the operation of the SNS server 21 from the monitoring server 11, the operation of the monitoring server 11 can be defined from the monitor terminal device 15 via the SNS server 21.

[0061] <Second Embodiment> Figure 16 is a diagram illustrating the concept and function of the monitoring service system 1 according to the second embodiment of the present invention. As shown in Figure 16, in this embodiment, similar to the first embodiment, the monitoring support method is provided by a monitoring support provider using a monitoring sensor 13. This embodiment is the same as the first embodiment, except that the monitoring server 11 sends the monitoring status notification message to the monitoring terminal device 15 via email without going through the SNS server 21.

[0062] The monitoring server 11 stores in memory the sensor identification information of the monitoring sensor 13, the first notification address of the monitor, and the second notification address of the management company that manages the home of the person being monitored, in association with each other. The monitoring server 11 receives measurement data from the monitoring sensor 13 installed in the home of the person being monitored, similar to the first embodiment. The monitoring server 11 determines the condition of the person being monitored based on the received measurement data and generates a person condition notification message if the first notification condition is met. Then, the monitoring server 11 sends a monitoring status notification message (email) to the first notification address read from memory.

[0063] The monitoring server 11 determines the condition of the person being monitored based on the received measurement data and generates a message for the management company if the second notification condition is met. The monitoring server 11 sends the second notification address read from memory. The same effects as in the first embodiment can be obtained in the second embodiment as well. In other words, if the condition of the person being cared for deteriorates and the caregiver is unable to respond appropriately, the property management company can take action, thereby preventing deaths from occurring alone. This can reduce the number of properties where incidents have occurred.

[0064] The present invention is not limited to the embodiments described above. In other words, those skilled in the art may make various modifications, combinations, subcombinations, and substitutions with respect to the components of the embodiments described above, within the technical scope of the present invention or its equivalents. The functions of the SNS server 21 described above are just one example, and the system is not particularly limited as long as it can share information from the monitoring server 11 among multiple monitor terminal devices 15 and monitored person terminal devices 17. Furthermore, the monitoring server 11 may also be equipped with the functions of the SNS server 21. Alternatively, the monitored terminal device 15 may be used alone, without using the monitored terminal device 17. Furthermore, the types of monitoring sensors 13 are not limited to those described above. [Industrial applicability]

[0065] The present invention is applicable to monitoring and support systems. [Explanation of Symbols]

[0066] 1…Monitoring service system 11… Monitoring Server 13… Monitoring sensor 15... Monitoring terminal device 16... Monitoring terminal device 21…SNS server 25... Management operator terminal device

Claims

1. A monitoring support method implemented by a monitoring support system managed by a monitoring support provider, using monitoring sensors installed in the home of the person being monitored, The aforementioned monitoring support provider enters into a contract with a management company that manages the home of the person being monitored, and the management company enters into a contract with the person being monitored or the person being monitored. A first step is to receive from the SNS server providing the SNS service the following: the sensor identification information of the monitoring sensor obtained by the monitor's terminal device reading the code associated with the monitoring sensor, the monitor's SNSID which is the monitor's identification information in the SNS service, and the first notification conditions specified by the monitor; The process of receiving and setting the second notification conditions specified by the aforementioned management company, A second step involves associating the sensor identification information received in the first step with the caregiver's SNSID and storing it in memory, A third step involves receiving measurement data from the monitoring sensor installed in the home of the person being monitored, A fourth step involves determining the condition of the person being monitored based on the measurement data received in the third step and generating a message notifying the person's condition. A fifth step is to push the monitored person status notification message, along with the monitored person's SNSID stored in memory, to the SNS server when the first notification condition is met. Based on the measurement data, if the second notification condition is met, it is determined that notification is necessary to the management company that manages the home of the person being monitored, and a sixth step is to send a message to the management company. The aforementioned monitoring support system performs this, The first notification condition is that the person being monitored is absent for a specified period of time or longer, or is in the room but no movement is detected for a specified period of time or longer. The second notification condition is a condition that is more difficult to satisfy than the first notification condition, which is that the person being monitored is absent for a third predetermined time longer than the first predetermined time, or is in the room but no movement is detected for a fourth predetermined time longer than the second predetermined time. A monitoring support method performed by the aforementioned monitoring support system.

2. The management company inputs a setting instruction to perform the sixth step collectively for the homes of multiple persons under monitoring. The sixth step is to send a message to the management company regarding the person to be monitored as indicated in the setting instructions. The monitoring support method according to claim 1.

3. The third step is to receive the measurement data from the monitoring sensor without going through the SNS server. The monitoring support method according to claim 1.

4. A monitoring support system having means corresponding to each step of the monitoring support method described in claim 1.

5. A program that causes the monitoring support system to perform each step of the monitoring support method described in claim 1.

Images