Information processing device, information processing method, and information processing program

The information processing device addresses the challenge of initiating effective communication in remote work by calculating an information transmission index based on communication frequency and organizational relationships, optimizing problem-solving interactions and improving operational efficiency.

WO2025004155A1PCT designated stage expired Publication Date: 2025-01-02NT T INC
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Patent Information

Application Number
PCT/JP2023/023657
Authority / Receiving Office
WO · WO
Patent Type
Applications
Current Assignee / Owner
Filing Date
2023-06-26
Publication Date
2025-01-02

AI Technical Summary

Technical Problem

In remote work environments, it is challenging to initiate effective communication for problem-solving due to psychological barriers between employees, as existing technologies do not consider relationships and organizational characteristics when pairing individuals for consultation, leading to inefficiencies and potential self-resolution of issues by employees.

Method used

An information processing device and method that calculates an information transmission index based on communication frequency and organizational relationships to evaluate the ease of contact between employees, determining optimal communication routes and updating recommendation levels to facilitate smoother problem-solving interactions.

Benefits of technology

This approach enables more reliable and efficient communication for resolving problems by accounting for psychological barriers and relationships, improving operational efficiency and quality in remote work settings.

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Abstract

An information processing device according to one embodiment of the present invention comprises: an acquisition unit that acquires a search request requesting a search for, from among a plurality of users belonging to an organization, an advisor user to serve as an advisor for a first user; a storage unit that stores text information handled by a user terminal owned by the first user and communication information among a plurality of users; a pairing process execution unit that extracts a plurality of candidate users to serve as an advisor on the basis of the text information, and calculates a recommendation degree for the plurality of candidate users; a search unit that searches for a transmission path from the first user to the plurality of candidate users; a transmission index calculation unit that calculates an information transmission index indicating the ease of communicating between users included in the transmission path, on the basis of the communication information; an evaluation value calculation unit that calculates an evaluation value for the transmission path, on the basis of the information transmission index; a recommendation degree updating unit that updates the recommendation degree on the basis of the evaluation value; and an output control unit that outputs the advisor user and a transmission path to the advisor user on the basis of the updated recommendation degree.
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Citation Information

Patent Citations

  • Information processing apparatus, information processing method, and information processing system

    JP2023083788A

  • Information processing device, information processing method, and program

    WO2023026429A1

  • Consultation assistance control device, method, and program

    WO2023079647A1