Skill management system

Abstract

A skill management system for managing the skill of a worker comprises: an actual task database for recording actual task data that is data of an actual task acquired through performance by the worker; an educational task database for recording an educational task data that is data of an educational task acquired through performance by the worker; and a control unit for executing processing based on the actual task data and the educational task data. The actual task data and the educational task data each include a flag for identifying the actual task data or the educational task data, and skill data indicating the skill of the worker associated with the flag.

Description

Skills Management System

[0001] The present disclosure relates to a performance management system.

[0002] A training schedule management device that supports training for workers is known (see, for example, Patent Document 1). The training schedule management device compares a work performance value included in repair performance data corresponding to a worker who has taken training content with a reference performance value, and determines that follow-up training is unnecessary if the work performance value satisfies the reference performance value, but determines that follow-up training is necessary if the work performance value does not satisfy the reference performance value.

[0003] JP 2012-185216 A

[0004] Generally, workers who perform tasks undergo regular training at regular intervals. In this case, there is a possibility that unnecessary training will be provided to workers who are performing the tasks properly, making it difficult to implement flexible training operations. In addition, it is necessary to properly understand whether the skills of workers in their actual tasks are skills that they have acquired through training, as evidence of training for the actual tasks.

[0005] Therefore, an object of the present disclosure is to provide a skill management system that can appropriately manage the skills of workers based on the actual work of the workers and the education given to the workers.

[0006] The skill management system disclosed herein is a skill management system that manages the skills of workers, and includes an actual work database that records actual work data, which is data on actual work acquired by the worker performing the work, an educational work database that records educational work data, which is data on educational work acquired by the worker performing the work, and a control unit that executes processing based on the actual work data and the educational work data, and the actual work data and the educational work data include a flag that identifies whether they are the actual work data or the educational work data, and skill data that indicates the skill of the worker and is associated with the flag.

[0007] According to the present disclosure, it is possible to appropriately manage the skills of workers based on the actual work of the workers and the training given to the workers.

[0008] Fig. 1 is a diagram of a skill management system according to this embodiment. Fig. 2 is an explanatory diagram showing the functions of the skill management system according to this embodiment. Fig. 3 is a flowchart relating to the skill management system according to this embodiment. Fig. 4 is a diagram of a screen displayed on a display unit of the skill management system.

[0009] Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings. However, this disclosure is not limited to these embodiments. Furthermore, the components in the following embodiments include those that are easily replaceable by those skilled in the art, or those that are substantially identical. Furthermore, the components described below can be combined as appropriate, and when there are multiple embodiments, the respective embodiments can also be combined.

[0010] [Present Embodiment] A skill management system 10 according to this embodiment is a system for managing the skills of workers who perform aircraft maintenance work. The skill management system 10 is incorporated into, for example, a system that manages and supports maintenance work for aircraft as an asset, and is an integration of multiple systems. The skill management system 10 manages skills in actual maintenance work and educational work such as maintenance work training. The skill management system 10 will be described with reference to FIG. 1 .

[0011] (Skill Management System) Fig. 1 is a diagram of a skill management system according to this embodiment. As shown in Fig. 1, the skill management system 10 includes a work plan management system 15, a work support system 16, a BOM (Bill of Materials) system 17, a work record database 18, a work analysis system 19, a training plan management system 20, and a training support system 21. These systems and databases are connected via a communication network 37 and communicate information with each other.

[0012] The work plan management system 15 is a system that plans and manages aircraft maintenance work. The work plan management system 15 provides information for planning maintenance work to a manager who manages the work, provides information on the planned work to the work support system 16, and manages the progress of the work.

[0013] The work support system 16 is a system that supports maintenance work planned in the work plan management system 15, and specifically presents work procedures for maintenance work to workers and executes work records for maintenance work. The work support system 16 may be a wearable terminal or a stationary terminal, and is not particularly limited. The work support system 16 has a control unit 31, a storage unit 32, a display unit 33, and an input unit 34.

[0014] The control unit 31 includes an integrated circuit such as a CPU (Central Processing Unit). The control unit 31 executes data processing to support maintenance work. The storage unit 32 is any storage device such as a semiconductor storage device or a magnetic storage device. This storage unit 32 stores information acquired from various systems, information generated by various processes, etc. The display unit 33 is a display device such as a liquid crystal display. The input unit 34 is an input device such as a keyboard and a mouse.

[0015] The work support system 16 presents information about the maintenance work planned in the work plan management system 15 to the worker via the display unit 33. Furthermore, the work support system 16 generates information about the progress of the maintenance work and information about the actual work of the maintenance work (actual work data) by receiving work record information about the maintenance work input by the worker via the input unit 34. The work support system 16 then outputs the generated actual work data about the maintenance work to the work record database 18.

[0016] The BOM system 17 accumulates information for managing maintenance work, and the information is in a predetermined data format. The BOM system 17 stores information that serves as the basis for maintenance work. The information that serves as the basis for maintenance work is resource information that associates the maintenance work procedure, the location required for the maintenance work, the equipment required for the maintenance work, the parts required for the maintenance work, the maintenance work personnel, and the work time required for the maintenance work. The BOM system 17 provides the work plan management system 15 with resource information before the maintenance work, and acquires resource information after the maintenance work acquired from the work plan management system 15.

[0017] The work record database 18 accumulates work record data for maintenance work. The work record data includes actual work data acquired during actual maintenance work and educational work data acquired during educational work such as training. The actual work data is acquired by the work support system 16 described above, and the educational work data is acquired by the education support system 21 described below. The actual work data and educational work data include a flag that identifies whether the data is actual work data or educational work data, and skill data that indicates the skill of the worker and is associated with the flag. The skill data is the work time required for the work. Note that the data is not particularly limited to work time, and any index that can be used to evaluate the skill of the worker may be used.

[0018] The work record database 18 has an actual work database DB1 that records actual work data and an educational work database DB2 that records educational work data. The actual work database DB1 records, as actual work data, flags and skill data, as well as the date and time of the work, information on maintenance locations entered by the worker, information recording the worker's maintenance work operations, image information acquired by an imaging device, etc. The educational work database DB2, like the actual work database DB1, records, as educational work data, flags and skill data, as well as the date and time of the work, information on maintenance locations entered by the worker, information recording the worker's maintenance work operations, image information acquired by an imaging device, etc. The work record database 18 provides work record data to the work plan management system 15, obtains work record data from the work support system 16 and the education support system 21, and provides work record data to the work analysis system 19.

[0019] The work analysis system 19 acquires and analyzes the actual work data and the training work data from the work record database 18, and provides various information as the analysis results to the manager and the worker. As part of its analysis, the work analysis system 19 scores the worker's skill, and specifically calculates the work time based on the skill data as the worker's skill.

[0020] Similar to the work plan management system 15, the work analysis system 19 has a control unit 51, a memory unit 52, a display unit 53, and an input unit 54. Note that the control unit 51, the memory unit 52, the display unit 53, and the input unit 54 are similar to the control unit 31, the memory unit 32, the display unit 33, and the input unit 34 of the work support system 16, and therefore a description thereof will be omitted.

[0021] The work analysis system 19 acquires actual work data and training work data from the work record database 18, analyzes the worker's skills, and displays the analysis results on the display unit 53, thereby enabling the worker's skills to be managed.

[0022] The education plan management system 20 is a system that plans and manages education work such as maintenance work training, and has a similar configuration to the work plan management system 15. The education plan management system 20 provides information for planning education work to the administrator who manages the education work, provides information on the planned education work to the education support system 21, and manages the progress of the education work.

[0023] The education support system 21 is a system that supports educational tasks planned in the education plan management system 20, and has a similar configuration to the work support system 16. The education support system 21 presents the work procedures for the educational tasks to the worker and executes work records for the educational tasks. Like the work support system 16, the education support system 21 has a control unit 41, a memory unit 42, a display unit 43, and an input unit 44. Note that the control unit 41, the memory unit 42, the display unit 43, and the input unit 44 are similar to the control unit 31, the memory unit 32, the display unit 33, and the input unit 34 of the work support system 16, and therefore a description thereof will be omitted.

[0024] A worker terminal 49 is connected to the work support system 16 and the education support system 21 via a communication network 37. Although not shown, the worker terminal 49 has a display unit and an input unit, similar to the work support system 16 and the education support system 21, and is capable of displaying information for supporting maintenance work and inputting information for recording work.

[0025] The education support system 21 presents information about the educational tasks planned in the education plan management system 20 to the worker via the display unit 43. Furthermore, the education support system 21 generates information about the progress of the educational tasks and information about the educational tasks (educational task data) by receiving work record information about the educational tasks input by the worker via the input unit 44. The education support system 21 then outputs the generated educational task data about the educational tasks to the work record database 18.

[0026] Next, an overview of the functions of the skill management system 10 will be described with reference to FIG. 2 . FIG. 2 is an explanatory diagram of an example functionally illustrating a skill management system according to this embodiment. As shown in FIG. 2 , in the skill management system 10, the work plan management system 15 acquires information about requested maintenance work when there is an aircraft for which maintenance work is available. The work plan management system 15 also acquires information about resources associated with the requested maintenance work from the BOM system 17. The work plan management system 15 then acquires the sufficiency level of the resources associated with the requested maintenance work based on information about the progress of the maintenance work acquired by the work support system 16. The work plan management system 15 provides the acquired information about the requested maintenance work, the information about the resources associated with the requested maintenance work, and the sufficiency level of the resources as resource information.

[0027] In addition, when the required maintenance work is selected and confirmed, the work plan management system 15 outputs resource information associated with the selected maintenance work to the work support system 16 as work request data for the required maintenance work.

[0028] When the work support system 16 acquires work request data from the work plan management system 15, it supports the maintenance work based on the work request data. The work support system 16 presents the work procedure for the maintenance work to the worker via the display unit 33. The work support system 16 also outputs actual work data input by the worker to the work record database 18. The actual work data also includes know-how information input by the worker. Furthermore, the work support system 16 outputs work progress based on the work record input by the worker to the work plan management system 15.

[0029] The work plan management system 15 manages the progress of the selected maintenance work based on information on the progress of the maintenance work acquired by the work support system 16 .

[0030] The work analysis system 19 acquires actual work data from the work record database 18 and calculates the average value of the work time for maintenance work based on the actual work data. The work analysis system 19 also compares the average maintenance work time with the work time of the worker, and if the worker's work time is long, notifies the worker or manager via the display unit 53.

[0031] In the skill management system 10, when carrying out training work for a worker, the training plan management system 20 acquires information on resources associated with the required training work from the BOM system 17. Then, the training plan management system 20 acquires the degree of sufficiency of the resources associated with the required training work based on information on the progress of the training work acquired by the training support system 21. The training plan management system 20 provides the acquired information on the training work, information on the resources associated with the training work, and the degree of sufficiency of the resources as resource information.

[0032] Furthermore, when an educational task is selected and confirmed, the educational plan management system 20 outputs resource information associated with the selected educational task to the educational support system 21 as task request data for the educational task.

[0033] When the education support system 21 acquires the work request data from the education plan management system 20, it supports the education work based on the work request data. The education support system 21 presents the work procedure for the education work to the worker via the display unit 43. The education support system 21 also outputs the education work data input by the worker to the work record database 18. The education work data also includes know-how information input by the worker. Furthermore, the education support system 21 outputs the work progress based on the work record input by the worker to the education plan management system 20.

[0034] The training plan management system 20 manages the progress of the selected maintenance work based on information on the progress of the maintenance work acquired by the training support system 21 .

[0035] Once the actual work data and training work data are registered in the work record database 18, the work analysis system 19 can use the actual work data and training work data to manage skills based on the actual work and training work. Skill management can be performed, for example, using the data processing shown in Figures 3 and 4. This is because the actual work data and training work data have the same data format except for the flag that identifies the data type.

[0036] Fig. 3 is a flowchart relating to the skill management system according to this embodiment. Fig. 4 is a diagram of a screen displayed on the display unit of the skill management system. Figs. 3 and 4 show data processing as an example of skill management based on actual work and training work.

[0037] 3, the control unit 51 of the work analysis system 19 acquires the actual work data and training work data registered in the work record database 18 (step S1). Next, the control unit 51 calculates the average time for the entire maintenance work and the average time for each individual worker based on the actual work data (step S2). The control unit 51 then displays the calculation results on the display unit 53 (step S3), thereby completing the process. In this way, the work analysis system 19 provides information on the worker's skills to the worker or manager.

[0038] In addition, in Figure 3, if the average actual work time of an individual worker is longer than the average time of the entire maintenance work by a predetermined amount of time, the control unit 51 may notify the training plan management system 20 that training is required.

[0039] The control unit 51 of the work analysis system 19 also uses the actual work data and training work data registered in the work record database 18 to display the data shown in Fig. 4. As shown in Fig. 4, the control unit 51 displays the work time for a given maintenance task in chronological order based on the actual work data and training work data. In Fig. 4, the work time based on the actual work data of each worker (open bars) and the work time based on the training work data (hatched bars) are arranged in chronological order. This makes it possible to manage whether the worker's skills have improved before and after training.

[0040] In this embodiment, work time is used as skill data, but this is not particularly limited, and other indices may be used to evaluate the skill of a worker. In this embodiment, the control unit 51 of the work analysis system 19 performs skill management, but this may be performed by another system, and is not particularly limited. Furthermore, the control unit 51 may display the number of tasks performed by a worker based on the skill data on the display unit 53, based on the actual work data.

[0041] As described above, the skill management system 10 according to the present embodiment can be understood, for example, as follows.

[0042] The skill management system 10 of the first aspect is a skill management system that manages the skills of workers, and includes an actual work database DB1 that records actual work data, which is data on actual work acquired by the worker performing the work, an educational work database DB2 that records educational work data, which is data on educational work acquired by the worker performing the work, and a control unit 51 that executes processing based on the actual work data and the educational work data, and the actual work data and the educational work data include a flag that identifies whether they are the actual work data or the educational work data, and skill data that indicates the skill of the worker and is associated with the flag.

[0043] This configuration makes it possible to evaluate a worker's skills using actual work data and training work data. Therefore, it is possible to determine whether training is necessary or not based on the actual work time, and to evaluate whether there is an improvement in the actual work before and after training. It is also possible to evaluate whether a worker's skills in the actual work are skills that the worker has acquired through training, as evidence of training for the actual work. From the above, it is possible to appropriately manage a worker's skills based on the worker's actual work and the training given to the worker.

[0044] As a second aspect, in the skill management system 10 according to the first aspect, the skill data is a work time required for a work.

[0045] According to this configuration, an index that can be easily obtained can be used as an index for evaluating the skill of a worker.

[0046] As a third aspect, in the skill management system 10 relating to the second aspect, the control unit 51 acquires the average time of the work, and if the work time of the actual work data is longer than the average time by a predetermined amount, issues a notification that training is required.

[0047] According to this configuration, workers who need training can be encouraged to receive training.

[0048] As a fourth aspect, in the skill management system 10 relating to any one of the first to third aspects, a display unit 53 is further provided that displays a screen based on the skill data, and the control unit displays the change over time in the skill of the worker based on the skill data.

[0049] According to this configuration, it is possible to grasp the change over time in skills including actual work and training work, and therefore it is possible to evaluate whether the training is effective or not.

[0050] As a fifth aspect, in the skill management system 10 according to any one of the first to fourth aspects, the control unit 51 displays the number of tasks performed by the worker based on the skill data.

[0051] According to this configuration, it is possible to grasp the worker's level of skill based on the number of times the worker has performed the task.

[0052] As a sixth aspect, in a skill management system 10 relating to any one of the first to fifth aspects, the control unit (education plan management system 20) acquires the degree of resource sufficiency required for the training task, and presents the training task that can be performed based on the degree of resource sufficiency to the worker so that the worker can select from the selected training task.

[0053] According to this configuration, it is possible to select whether or not to provide education based on the degree of resource sufficiency.

[0054] 10 Skill management system 15 Work plan management system 16 Work support system 17 BOM (Bill of Materials) system 18 Work record database 19 Work analysis system 20 Education plan management system 21 Education support system DB1 Actual work database DB2 Education work database

Claims

1. A skill management system for managing the skills of workers, comprising: an actual work database for recording actual work data, which is data on actual work acquired by the worker through its execution; an educational work database for recording educational work data, which is data on educational work acquired by the worker through its execution; and a control unit for executing processing based on the actual work data and the educational work data, wherein the actual work data and the educational work data include a flag for identifying whether they are the actual work data or the educational work data, and skill data corresponding to the flag and indicating the skill of the worker.

2. The skills management system according to claim 1, wherein the skills data is the time required for a task.

3. A skill management system as described in claim 2, wherein the control unit acquires an average time for the task, and if the task time for the actual task data is longer than the average time by a predetermined amount, issues a notification that training is required.

4. A skill management system as described in claim 1, further comprising a display unit that displays a screen based on the skill data, wherein the control unit displays changes over time in the skill of the worker based on the skill data.

5. A skill management system according to claim 4, wherein the control unit displays the number of tasks performed by the worker based on the skill data.

6. A skill management system as described in claim 1, wherein the control unit acquires a degree of availability of resources required for the training task, and presents the training tasks that can be performed based on the degree of availability of resources to the worker in a selectable manner.

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