Fulfillment service system

Abstract

This fulfillment service system comprises: a user terminal for requesting an order including the purchase and return of a product; a logistics distribution unit which is located in each region, and which stores and delivers the ordered product requested by the user terminal; and a logistics management server for determining a logistics distribution unit of a corresponding region on the basis of the destination location desired by the user terminal when the order request is received from the user terminal, and transmitting, to the determined logistics distribution unit, order information for delivering the ordered product from the determined logistics distribution unit.

Description

Fulfillment Service System

[0001] The present invention relates to a fulfillment service system, and more particularly, to a fulfillment service system that enables efficient and safe delivery.

[0002] Fulfillment services encompass the entire process, starting with logistics centers, where product storage, quality control, labeling, and inventory management are centrally handled, through the picking, packing, and shipping processes that ensure accurate receipt and processing of buyer orders, and ultimately, the seamless delivery of products to customers. With the rapid growth of high-quality product manufacturers due to technological advancements and standardization, the importance of systems that ensure fast, accurate, and safe delivery of products to buyers is growing. Consequently, the interest and importance of fulfillment is growing.

[0003] However, existing fulfillment services suffer from the limitation that they only provide fulfillment services to customers who purchase their own products. Referring to Figure 1, when purchasing products from multiple online shopping malls, purchased items must be delivered from each mall's warehouse. Furthermore, these delivered items can sometimes be missing or lost. Furthermore, backlogs can lead to delivery delays, preventing fresh and safe products from reaching the customer. These issues cause inconvenience to users and degrade the overall quality of the fulfillment service.

[0004] Accordingly, the purpose of the present invention is to provide a fulfillment service system that enables ordered items to be delivered from a logistics warehouse located at a delivery location desired by the user, rather than having the delivery be made from each logistics warehouse of the purchasing location.

[0005] To achieve the above object, the fulfillment service system according to the present invention comprises: a user terminal requesting an order including purchase and return of goods; a logistics distribution unit located in each region, which stores and delivers the ordered goods requested by the user terminal; and a logistics management server which, when an order request is received from the user terminal, determines a logistics distribution unit in the corresponding region based on a delivery location desired by the user terminal, and transmits order information to the determined logistics distribution unit so that the ordered goods are delivered. Instead of delivery being made from each logistics warehouse of a purchasing location as in the past, the ordered goods can be delivered from a logistics warehouse located in a delivery location desired by the user. Therefore, even if different orders are ordered, they can be delivered in a single box, and the delivery of the entire order can be tracked, saving delivery time, minimizing accidents during the delivery process, increasing the convenience of after-sales service, and facilitating the acquisition and analysis of data on orders by customer by region, thereby improving the speed and safety of delivery.

[0006] Here, the logistics management server preferably has a server communication unit that communicates with a plurality of external purchasing servers for purchasing goods; and a server control unit that controls the server communication unit to store a product purchasing application that connects the plurality of external purchasing servers and the user terminal to enable the purchase of goods, collect the sales volume of goods excluding returns and defective goods from the plurality of external purchasing servers, and periodically transmit the collected sales volume of goods to the logistics distribution unit, thereby enabling the inventory management of the logistics distribution unit to be smoothly replenished.

[0007] And the logistics distribution unit includes a logistics warehouse that stores goods; a warehouse communication unit that communicates with the outside to replenish goods in the logistics warehouse; and a warehouse control unit that controls the warehouse communication unit to store the goods inventory of the logistics warehouse including the ordered goods and to transmit goods replenishment information to a preset supply location to replenish goods when insufficient goods or necessary goods occur, so that goods in the logistics distribution unit can be smoothly replenished, which is preferable.

[0008] Here, the warehouse control unit is preferably configured to control multiple items of different types to be packed and delivered in one box when orders for multiple items of different types are requested from the user terminal within a predetermined time period to the same delivery address, so that multiple deliveries can be made for multiple items and batch delivery can be made, thereby improving delivery efficiency.

[0009] And it further includes a delivery vehicle that delivers the ordered goods of the logistics warehouse to the delivery address corresponding to the user terminal, and the warehouse control unit stores the delivery time of the delivery vehicle, and when orders for multiple different types of goods requested within a predetermined time from the user terminal are requested to the same delivery address, checks the inventory of the multiple different types of goods, and when at least one of the multiple different types of goods is insufficient, transmits the product supplementation information to the preset supply location, and when the arrival time of at least one of the multiple different types of goods is later than that of the delivery vehicle for which the delivery time of the multiple different types of goods is stored, controls the user terminal to determine whether to deliver the multiple different types of goods in bulk or individually, so that flexibility in delivery can be secured and confidence that safe delivery is being provided to the user can be provided, which is preferable.

[0010] Meanwhile, the fulfillment service method includes the steps of: receiving an order request from a user terminal at a logistics management server; determining a logistics warehouse in a corresponding region based on a delivery location desired by the user terminal at the logistics management server; and transmitting order information to the determined logistics warehouse so that the ordered goods are delivered from the determined warehouse at the logistics management server. Instead of delivery being made from each warehouse of each purchasing location as before, the ordered goods can be delivered from a logistics warehouse located at a delivery location desired by the user. Therefore, even if different orders are ordered, they can be delivered in one box, delivery tracking of the entire order is possible, delivery time can be saved, accidents during the delivery process can be minimized, convenience of after-sales service can be increased, and data on orders by customer and region can be easily acquired and analyzed, thereby improving the speed and safety of delivery.

[0011] Here, it is preferable to further include a step of storing a product purchase application that enables the purchase of products by connecting a plurality of external purchase servers and the user terminals in the logistics management server; a step of collecting, in the logistics management server, the sales volume of products excluding returns and defective products from the plurality of external purchase servers; and a step of periodically transmitting the sales volume of the products collected by the logistics management server to the logistics distribution department, so that the inventory management of the logistics distribution department can be smoothly replenished.

[0012] And a step of storing the inventory of goods in the logistics warehouse including the ordered goods in the logistics distribution department; and when goods are in short supply or required in the logistics distribution department, it is preferable to transmit goods replenishment information to a designated supply location to replenish the goods so that the goods in the logistics distribution department can be smoothly replenished.

[0013] Here, if an order for multiple different types of items requested from the user terminal within a given time period is requested to the same delivery address, a step of packaging multiple different types of items into one box and delivering them is further included, so that multiple deliveries can be made for multiple items and batch delivery can be made, thereby improving delivery efficiency, which is desirable.

[0014] And a step of storing the delivery time of the delivery vehicle in the logistics distribution unit; a step of checking the inventory of the multiple different types of goods when orders for multiple different types of goods requested from the user terminal within a predetermined time are requested to the same delivery location in the logistics distribution unit; a step of transmitting the product replenishment information to the preset supply location when at least one of the multiple different types of goods is insufficient in the logistics distribution unit; and a step of determining whether the multiple different types of goods are delivered in bulk or individually using the user terminal when the arrival time of at least one of the multiple different types of goods in the logistics distribution unit is later than that of the stored delivery vehicle, thereby ensuring flexibility in delivery and providing the user with a sense of confidence that safe delivery is being made, which is preferable.

[0015] According to the present invention, instead of having delivery be made from each warehouse of a purchasing location as before, ordered items can be delivered from a warehouse located at a delivery location desired by the user, so that even if they are different orders, they can be delivered in one box, delivery tracking of the entire order is possible, delivery time can be saved, accidents during the delivery process can be minimized, convenience of after-sales service can be increased, and data on orders by customer by region can be easily acquired and analyzed, so that there is an effect of improving the speed and safety of delivery.

[0016] Additionally, it has the effect of ensuring that the inventory management of the logistics distribution department is smoothly replenished and that the goods of the logistics distribution department are smoothly replenished.

[0017] Additionally, since multiple deliveries can be made for multiple items, bulk delivery can be performed, which can improve delivery efficiency, ensure delivery flexibility, and provide users with confidence that safe delivery is being made.

[0018] Figure 1 is an example of the existing delivery method for ordered items.

[0019] Figure 2 is an example of delivery by a fulfillment service system according to the present invention.

[0020] Figure 3 is a control block diagram of a fulfillment service system.

[0021] Figure 4 is a flowchart of a fulfillment service method according to the present invention.

[0022] Figure 5 is an example flow chart of inventory management in the goods distribution department.

[0023] Figure 6 is an example flow chart of the goods replenishment process of the goods distribution department.

[0024] Figure 7 is a flowchart of a transformable fulfillment service method.

[0025] Figure 8 is a flowchart of another transformable fulfillment service method.

[0026] Hereinafter, a fulfillment service system (1) according to a preferred embodiment of the present invention will be described in detail with reference to the attached drawings.

[0027] FIG. 2 is an example of delivery by a fulfillment service system (1) according to the present invention, FIG. 3 is a control block diagram of a fulfillment service system (1), FIG. 4 is a flowchart of a fulfillment service method according to the present invention, FIG. 5 is an example of an inventory management flowchart of a product distribution unit (20), FIG. 6 is an example of an item replenishment flowchart of a product distribution unit (20), FIG. 7 is a flowchart of a fulfillment service method that can be modified, and FIG. 8 is a flowchart of another fulfillment service method that can be modified.

[0028] The fulfillment service system (1) and the fulfillment service method are described with reference to FIGS. 2 to 8.

[0029] The fulfillment service system (1) includes a user terminal (10), a logistics distribution unit (20), and a logistics management server (30).

[0030] The user terminal (10) requests an order including purchase and return of goods.

[0031] The logistics distribution department (20) is located in each region and stores and delivers ordered items requested by the user terminal (10). The logistics distribution department (20) includes a logistics warehouse (21), a warehouse communication department (22), a warehouse control department (23), and a delivery vehicle (24).

[0032] The logistics warehouse (21) can store goods. The logistics warehouse (21) can store goods handled and sold in various online and offline shopping malls.

[0033] The warehouse communication unit (22) can communicate with the outside to replenish goods in the logistics warehouse (21).

[0034] The warehouse control unit (23) stores the inventory of goods in the logistics warehouse (21) including ordered goods, and can control the warehouse communication unit (22) to transmit goods replenishment information to a preset supply location to replenish goods when goods are in short supply or required.

[0035] The warehouse control unit (23) can control multiple items of different types to be packed and delivered in one box when an order for multiple items of different types is requested to the same delivery address within a predetermined time from the user terminal (10).

[0036] The warehouse control unit (23) stores the delivery time of the delivery vehicle (24), and when an order for multiple different types of goods requested within a predetermined time from the user terminal (10) is requested to the same delivery location, it checks the inventory of the multiple different types of goods, and when at least one of the multiple different types of goods is insufficient, it transmits the goods replenishment information to a preset supply location, and when the arrival time of at least one of the multiple different types of goods is later than that of the stored delivery vehicle (24), it can control the user terminal (10) to determine whether to deliver the multiple different types of goods in bulk or individually.

[0037] The delivery vehicle (24) can deliver ordered items from the logistics warehouse (21) to the delivery address corresponding to the user terminal (10).

[0038] When an order request is received from a user terminal (10), the logistics management server (30) determines a logistics distribution unit (20) in the corresponding region based on the delivery location desired by the user terminal (10), and transmits order information to the determined logistics distribution unit (20) so that the ordered goods are delivered. The logistics management server (30) includes a server communication unit (31) and a server control unit (32).

[0039] The server communication unit (31) can communicate with multiple external purchasing servers (2, 3, 4, 5) for purchasing goods.

[0040] The server control unit (32) can control the server communication unit (31) to collect the sales volume of products excluding returns and defective products from multiple external purchasing servers (2, 3, 4, 5) and periodically transmit the collected sales volume of products to the logistics distribution unit (20). The server control unit (32) includes a product purchasing application (321).

[0041] The product purchase application (321) can enable the purchase of products by connecting multiple external purchase servers (2, 3, 4, 5) and a user terminal (10).

[0042] Figure 4 is a flowchart of a fulfillment service method according to the present invention.

[0043] An order request from a user terminal (10) is received from the logistics management server (30) (S1).

[0044] In the logistics management server (30), the logistics warehouse (21) in the relevant area is determined based on the desired delivery location of the user terminal (10) (S2).

[0045] The order information for delivery of ordered goods from the logistics warehouse (21) determined by the logistics management server (30) is transmitted to the determined logistics warehouse (21) (S3).

[0046] Figure 5 is an example flow chart of inventory management in the goods distribution department (20). A goods purchasing application (321) that enables purchasing goods by connecting multiple external purchasing servers (2, 3, 4, 5) and a user terminal (10) in the logistics management server (30) is stored (S11).

[0047] The logistics management server (30) collects the sales volume of products excluding returns and defective products from multiple external purchasing servers (2, 3, 4, 5) (S12).

[0048] The sales volume of goods collected from the logistics management server (30) is periodically transmitted to the logistics distribution department (20) (S13).

[0049] Figure 6 is an example flow chart of product replenishment in the product distribution department (20).

[0050] The logistics distribution department (20) stores the inventory of goods in the logistics warehouse (21) containing ordered goods (S21).

[0051] In the event that there is a shortage or need for goods in the logistics distribution department (20), the goods replenishment information is transmitted to the designated supply location to replenish the goods (S22).

[0052] Figure 7 is a flowchart of a transformable fulfillment service method.

[0053] An order request from a user terminal (10) is received by the logistics management server (30) (S31).

[0054] The logistics management server (30) determines the logistics warehouse (21) in the relevant area based on the desired delivery location of the user terminal (10) (S32).

[0055] When an order for multiple different types of items is requested from the user terminal (10) within a given time period and is delivered to the same delivery address, multiple different types of items are packaged in one box and delivered (S33).

[0056] Figure 8 is a flowchart of another transformable fulfillment service method.

[0057] An order request from a user terminal (10) is received by the logistics management server (30) (S41).

[0058] The logistics management server (30) determines the logistics warehouse (21) in the relevant area based on the delivery location desired by the user terminal (10) (S42).

[0059] The order information for the ordered goods to be delivered from the logistics warehouse (21) determined by the logistics management server (30) is transmitted to the determined logistics warehouse (21) (S43).

[0060] The delivery time of the delivery vehicle (24) is saved (S44).

[0061] When orders for multiple different types of goods requested within a given time from the user terminal (10) are requested to the same delivery address, the inventory of goods for multiple different types of goods is checked (S45).

[0062] If at least one of the multiple different types of goods is insufficient, the goods replenishment information is transmitted to the designated supply location (S46).

[0063] If the arrival time of at least one of the multiple items of different types is later than that of the stored delivery vehicle (24), the user terminal (10) determines whether to deliver the multiple items of different types in bulk or individually (S47).

[0064] Package and deliver according to identified bulk or individual delivery (S48).

[0065] Additional explanation is provided regarding the fulfillment service method.

[0066] Existing orders and deliveries are processed as follows:

[0067] Customers place orders through each app (ex. X-Pang, XX Curly, XX Sis, XX Street, etc.).

[0068] Each producer receives orders from their respective warehouses where their products are stored.

[0069] Each product is delivered to the customer through its own courier company.

[0070] In contrast, the ordering and delivery of the fulfillment service method of the present invention are as follows.

[0071] Customers place orders through each app (ex. X-Pang, XX Curly, XX Sis, XX Street, etc.).

[0072] Orders are received at the logistics warehouse based on the location of the customer who placed the order.

[0073] Delivered to customers at once from the corresponding logistics warehouse.

[0074] In order to differentiate between the existing order and delivery and the order and delivery of the fulfillment service method of the present invention as described above, the information of the customer who placed the order (recipient address, contact information, etc.) is unified.

[0075] When a customer orders toilet paper from Coupang and milk from Market Kurly, each order is processed separately, but the present invention can group each order into one.

[0076] These differences allow for different orders to be shipped in a single box, enabling tracking of the entire order, saving time, minimizing accidents during delivery, increasing the convenience of after-sales service, and facilitating the acquisition and analysis of data on orders by customer and region.

[0077] As regional fulfillment warehouses are established, manufacturers can quickly supply items not in their warehouses when orders are placed (or the orders can be shipped directly by the manufacturer and the remaining items can be supplied to the warehouse).

[0078] Unlike the work of existing courier companies, premium packing and delivery services that can protect products are now available.

[0079] Describes embodiments that can be modified other than the above embodiments.

[0080] A delivery vehicle may include a situation information detector capable of detecting the situation of the item being delivered. The situation information detector may include a situation sensor unit, a situation communication unit, and a situation control unit.

[0081] A situation sensor unit is mounted on a vehicle transporting the item to detect situational information about the item. The situation sensor unit may include at least one camera, a temperature sensor, a vibration detection sensor, and a three-axis acceleration sensor.

[0082] At least one camera can be installed in multiple directions to photograph the item.

[0083] Multiple temperature sensors can be installed, detecting temperatures at different locations relative to the cargo. Multiple temperature sensors detect temperatures in different areas of the cargo space.

[0084] The vibration sensor is supported on the transport vehicle and detects the vibration of the cargo.

[0085] The 3-axis acceleration sensor can detect the direction of the cargo's tilt and tilt information. It also detects the cargo's balance and tilting.

[0086] The situation communication unit transmits detected situation information to the logistics management server. The situation communication unit can transmit situation information detected by the situation sensor unit to external sources.

[0087] The situation control unit can control the situation sensor unit to detect situation information of the goods when the delivery vehicle begins to deliver the goods, and can control the situation communication unit to transmit the detected situation information to the logistics management server.

[0088] Here, the situation control unit can continuously transmit the detected situation information, or can transmit it periodically, and can preset conditions for at least one camera, temperature sensor, vibration detection sensor, and 3-axis acceleration sensor, respectively. Thereafter, if the situation detected by at least one camera, temperature sensor, vibration detection sensor, and 3-axis acceleration sensor deviates from the preset conditions, the situation control unit can notify the delivery terminal delivering the goods of the situation deviates from the preset conditions so that the situation can be inspected during delivery so that the situation can be improved.

[0089] When the situation information detector detects situation information, it transmits the situation information to the logistics management server, and the control unit of the situation information detector also stores the normal appearance, normal temperature range, normal vibration range, normal balance range, and normal shear range of the product, and stores guidance messages for actions to be taken in each case where the appearance, temperature, vibration, balance, and shear values ​​of the product deviate from the normal appearance, normal temperature range, normal vibration range, normal balance range, and normal shear range, and when it is determined that the appearance, temperature, vibration, balance, and shear values ​​of the product deviate from at least one of the normal appearance, normal temperature range, normal vibration range, normal balance range, and normal shear range, the guidance message can be transmitted to the delivery person through the delivery person's terminal. The guidance message can be set to be output immediately through the speaker of the delivery person's terminal.

[0090] Due to the fulfillment service system (1) and fulfillment service method described above, instead of having the delivery be made from each warehouse of the purchasing location as before, the ordered items can be delivered from the warehouse located at the delivery location desired by the user, so that even if different orders are ordered, they can be delivered in one box, the delivery can be tracked for the entire order, the delivery time can be saved, accidents during the delivery process can be minimized, the convenience of after-sales service can be increased, and it can be easy to secure and analyze data on orders by customer by region, so that the speed and safety of delivery can be improved.

[0091] In addition, it can ensure that the inventory management of the logistics distribution department is smoothly replenished, and that the goods of the logistics distribution department are smoothly replenished.

[0092] Additionally, since multiple deliveries can be made for multiple items, batch delivery can be performed instead of multiple deliveries, which can improve delivery efficiency, ensure delivery flexibility, and provide users with confidence that safe delivery is being made.

Claims

1. In the fulfillment service system, A user terminal requesting an order, including purchase and return of goods; A logistics distribution department located in each region that stores and delivers ordered items requested from the user terminal; and A fulfillment service system characterized by including a logistics management server that determines a logistics distribution department in a region based on a delivery location desired by the user terminal when an order request is received from the user terminal, and transmits order information to the determined logistics distribution department so that the ordered goods are delivered from the determined logistics distribution department.

2. In paragraph 1, The above logistics management server, A server communication unit that communicates with multiple external purchasing servers to purchase goods; and A fulfillment service system characterized by including a server control unit that controls the server communication unit to store a product purchase application that enables the purchase of products by connecting the plurality of external purchase servers and the user terminal, collects the sales volume of products excluding returns and defective products from the plurality of external purchase servers, and periodically transmits the collected sales volume of the products to the logistics distribution unit.

3. In paragraph 1, The above logistics distribution department, A warehouse for storing goods; A warehouse communication unit that communicates with the outside to replenish goods in the above logistics warehouse; and A fulfillment service system characterized by including a warehouse control unit that stores the inventory of goods in the logistics warehouse including the ordered goods, and controls the warehouse communication unit to transmit goods replenishment information to a preset supply location to replenish goods when goods are in short supply or necessary.

4. In paragraph 3, The above warehouse control unit, A fulfillment service system characterized in that, when orders for multiple different types of items requested from the user terminal within a given time period are requested to the same delivery address, multiple different types of items are packed and delivered in one box.

5. In paragraph 4, It further includes a delivery vehicle that delivers the ordered goods from the logistics warehouse to the delivery address corresponding to the user terminal. The above warehouse control unit, A fulfillment service system characterized in that the delivery time of the delivery vehicle is stored, and when an order for multiple different types of goods requested from the user terminal within a predetermined time is requested to the same delivery location, the inventory of the multiple different types of goods is checked, and when at least one of the multiple different types of goods is insufficient, the product supplement information is transmitted to the preset supply location, and when the arrival time of at least one of the multiple different types of goods is later than the stored delivery vehicle, the user terminal is controlled to determine whether to deliver the multiple different types of goods in bulk or individually.

6. In terms of fulfillment service methods, A step in which an order request from a user terminal is received by the logistics management server; A step of determining a logistics warehouse in the corresponding region based on the delivery location desired by the user terminal in the logistics management server; A fulfillment service method characterized by including a step of transmitting order information to a logistics warehouse determined by the logistics management server so that the ordered goods are delivered from the warehouse determined.

7. In paragraph 6, A step of storing a product purchasing application that enables purchasing of products by connecting multiple external purchasing servers and the user terminal in the above logistics management server; A step of collecting the sales volume of goods excluding returns and defective goods from the multiple external purchasing servers in the above logistics management server; and A fulfillment service method further comprising a step of periodically transmitting the sales volume of the goods collected by the logistics management server to the logistics distribution department.

8. In paragraph 6, A step of storing the inventory of goods in the logistics warehouse including the ordered goods in the logistics distribution department; and A fulfillment service method characterized by including a step of transmitting product replenishment information to a preset supply location to replenish products when there is a shortage or need for products in the above logistics distribution department.

9. In paragraph 8, A fulfillment service method characterized by further including a step of packaging and delivering multiple items of different types into one box when orders for multiple items of different types requested from the user terminal within a given time period are requested to the same delivery address.

10. In paragraph 9, A step for storing the delivery time of a delivery vehicle in the above logistics distribution department; A step for checking the inventory of multiple different types of goods when orders for multiple different types of goods requested from the user terminal within a given time period are requested to the same delivery address in the logistics distribution department; A step of transmitting the product supplementation information to the preset supply location when at least one of the multiple different types of products is in short supply in the above logistics distribution department; A fulfillment service system characterized in that it further includes a step of determining, by the user terminal, whether to deliver collectively or individually, the multiple items of the different types of goods if the arrival time of the delivery vehicle for at least one of the multiple items of the different types of goods is later than that of the stored delivery time of the multiple items of the different types of goods in the logistics distribution department.

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