Method and system for providing multi-party chat service, and platform for implementing digital dentistry

Abstract

The present invention relates to a method and a system for providing a multi-party chat service. The method for providing a multi-party chat service, according to the present invention, may comprise the steps of: generating a chat session based on a case with a first user account, a second user account and a manager account as participants; receiving a chat message from any one from among the first user account and the second user account; and controlling transmission processing of the chat message differently according to a conversation mode of the chat session.

Description

Method and system for providing multi-party chat services and a platform for implementing digital dentistry.

[0001] The present invention relates to a method and system for providing a multi-party chat service to facilitate conversations between dental clinics and manufacturers of prosthetic devices ordered by dental clinics. Furthermore, the present invention relates to a platform for implementing digital dentistry based on the provision of a multi-party chat service.

[0002] During dental treatment, processed materials are needed to treat a patient's teeth. To achieve this, dental clinics create order information for each patient's teeth and send it to dental laboratories or implant companies that manufacture prosthetic materials.

[0003] Accordingly, the dentist must keep detailed records for ordering dental prosthetics for each tooth, in addition to the medical records for dental treatment.

[0004] Additionally, since the means and methods for ordering from dental laboratories or implant companies are not standardized, dental practitioners must consider the means and methods of the dental laboratory or implant company when ordering dental prostheses.

[0005] Furthermore, because dental treatment costs patients a lot of money and the process of making dental prosthetics takes a long time, patients have to visit the dentist multiple times during the dental treatment period, which is inconvenient.

[0006] To address these issues, a platform is needed that connects dental clinics and dental laboratories and enables integrated management of various services (e.g., prosthetic ordering services) provided between the two.

[0007] Meanwhile, as technology advances, electronic devices (e.g., smartphones, tablet PCs, etc.) become more widespread, and with the provision of various SNS (Social Network Services), many people are using the chat (or conversation or message) services provided on SNS to communicate with acquaintances.

[0008] As an example of a chat service using SNS, a person who wants to chat can select a chat partner on his or her terminal and chat one-on-one or have a group chat with three or more people, and the messages exchanged between the conversation parties are displayed in real time on the chat room screen, i.e., the chat window.

[0009] The dental laboratory will fabricate the prosthesis based on the information contained in the order information. If additional information or questions arise during the prosthesis fabrication process, the technician will contact the dental clinic by phone, text, or email to request additional information or confirm answers to their questions.

[0010] However, existing communication methods have limitations in enabling fast and smooth communication between dental clinics and dental laboratories.

[0011] Accordingly, the present invention aims to provide a chat service that enables smooth communication between dental clinics and dental laboratories based on a platform that connects dental clinics and dental laboratories.

[0012] The present invention provides a method and system for providing a multi-party chat service that can provide a chat service for fast and smooth communication between dental clinics and dental laboratories.

[0013] In particular, the present invention provides a method and system for providing a multi-party chat service that can coordinate opinions related to prosthesis manufacturing orders between dental clinics and dental laboratories.

[0014] Furthermore, the present invention provides a method and system for providing a multi-party chat service that enables dental technicians to quickly produce high-quality dental prosthetics by providing an interface that allows all information on each case to be checked at a glance in a chat window.

[0015] More specifically, the present invention provides a method and system for providing a multi-party chat service that creates a chat room based on an order and includes an interface that enables confirmation of order information and calling of order information in a chat window.

[0016] Furthermore, the present invention provides a method and system for providing a multi-party chat service that can differently process the target to which a chat message is delivered depending on the conversation mode set in the chat window.

[0017] Furthermore, the present invention provides a digital dentistry platform based on the multi-party chat service providing method and system discussed above.

[0018] In order to solve the problem discussed above, a method for providing a multi-party chat service according to the present invention may include a step of creating a case-based chat session with a first user account, a second user account, and an administrator account as participants, a step of receiving a chat message from one of the first user account and the second user account, and a step of differently controlling the sending processing of the chat message depending on the conversation mode of the chat session.

[0019] Furthermore, the conversation mode may include a first conversation mode in which a chat message sent from the administrator account is sent to either the first user account or the second user account, and a second conversation mode in which a chat message sent from the administrator account is sent to both the first user account and the second user account.

[0020] Furthermore, in the first conversation mode, chat messages sent from the first user account or the second user account are received only by the administrator account, and in the second conversation mode, chat messages sent from either the first user account or the second user account can be received by both the other account and the administrator account.

[0021] Furthermore, the conversation mode switching between the first conversation mode and the second conversation mode may be determined based on selection information received from the administrator account.

[0022] Furthermore, when the first conversation mode is selected in the administrator account, if a first chat message is sent from one of the first user account and the second user account, the first chat message may be displayed only in the chat area of ​​the administrator account and the chat area of ​​the one user account, and not in the chat area of ​​the other user account; and when a second chat message is sent from one of the accounts, if the first conversation mode is switched to the second conversation mode based on the selection information received from the administrator account, the second chat message may be displayed in all of the chat areas of the administrator account, the chat area of ​​the one user account, and the chat area of ​​the other user account.

[0023] Furthermore, based on the selection information received from the administrator account, even if the second conversation mode is switched back to the first conversation mode, the second chat message sent from one of the accounts may continue to be displayed in the chat area of ​​the other user account.

[0024] Furthermore, the terminal of the administrator account may be provided with a GUI (Graphic User Interface) for providing the multi-party chat service, and the GUI may include a first area for displaying the case information, a second area for displaying the chat message, and a third area for receiving a chat message to be sent to at least one of the first user account and the second user account.

[0025] Furthermore, the GUI further includes a graphic object for selecting one of the first conversation mode and the second conversation mode from the administrator account, and switching between the first conversation mode and the second mode can be performed based on a selection of the graphic object.

[0026] Furthermore, the third area in the first conversation mode may include a plurality of input areas including a first input area for receiving a target chat message to be sent to the first user account and a second input area for receiving a target chat message to be sent to the second user account, and the third area in the second conversation mode may include a single input area including a third input area for receiving a target chat message to be sent commonly to the first user account and the second user account.

[0027] Meanwhile, a multi-party chat service providing system according to the present invention includes a communication unit that communicates with a first user account, a second user account, and an administrator account, and a control unit that controls the multi-party chat service, wherein the control unit creates a case-based chat session with the first user account, the second user account, and the administrator account as participants, receives a chat message from one of the first user account and the second user account, and can control the sending processing of the chat message differently depending on the conversation mode of the chat session.

[0028] Meanwhile, a program according to the present invention is a program that is executed by one or more processes in an electronic device and can be stored in a computer-readable recording medium, wherein the program may include commands that perform a step of creating a chat session based on a case, with a first user account, a second user account, and an administrator account as participants, a step of receiving a chat message from one of the first user account and the second user account, and a step of differently controlling the sending process for the chat message depending on a conversation mode of the chat session.

[0029] As discussed above, the method and system for providing a multi-party chat service according to the present invention can provide a chat service that facilitates fast and smooth communication between dental clinics and dental laboratories. This allows dental technicians to quickly and accurately produce dental prostheses, and dental clinics to receive dental prostheses tailored to each case. Furthermore, patients can avoid the hassle of frequent dental visits and reduce the burden of costs associated with dental treatment.

[0030] Furthermore, the method and system for providing a multi-party chat service according to the present invention manages chats between dental clinics and dental laboratories through various conversation modes, thereby filtering out inappropriate language, thereby improving the overall quality of conversations and preventing potential conflicts between users. Furthermore, by preventing unnecessary conversations and providing an efficient communication environment, it facilitates smooth communication between dental clinics and dental laboratories, contributing to increased accuracy and efficiency in work.

[0031] Furthermore, the method and system for providing a multi-party chat service according to the present invention can improve the quality of the platform by centrally controlling chats between dental clinics and dental laboratories on a platform connecting dental clinics and dental laboratories, and can encourage dental clinics and dental laboratories to use the platform provided by the present invention.

[0032] Figure 1 is a conceptual diagram for explaining a multi-party chat service providing system according to the present invention.

[0033] Figure 2 is a flowchart for explaining a method for providing a multi-party chat service according to the present invention.

[0034] Figures 3a and 3b are conceptual diagrams for explaining various interfaces that constitute a chat session provided in the present invention.

[0035] FIG. 4a, FIG. 4b, FIG. 4c, FIG. 4d, FIG. 4e, FIG. 5a, FIG. 5b, FIG. 5c, FIG. 5d, FIG. 5e and FIG. 5f are conceptual diagrams for explaining a method of sending a chat message according to a conversation mode of a chat session.

[0036] FIGS. 6a, 6b, 6c, 6d, 6e, and 6f are conceptual diagrams for explaining various functions provided in a multi-party chat service according to the present invention.

[0037] Hereinafter, embodiments disclosed in this specification will be described in detail with reference to the attached drawings. Regardless of the drawing numbers, identical or similar components will be given the same reference numbers, and redundant descriptions thereof will be omitted. The suffixes "module" and "part" used for components in the following description are assigned or used interchangeably only for the convenience of writing the specification, and do not in themselves have distinct meanings or roles. In addition, when describing the embodiments disclosed in this specification, if it is determined that a specific description of a related known technology may obscure the gist of the embodiments disclosed in this specification, a detailed description thereof will be omitted. In addition, the attached drawings are only intended to facilitate easy understanding of the embodiments disclosed in this specification, and the technical ideas disclosed in this specification are not limited by the attached drawings, and should be understood to include all modifications, equivalents, and substitutes included in the spirit and technical scope of the present invention.

[0038] Terms that include ordinal numbers, such as first, second, etc., may be used to describe various components, but the components are not limited by these terms. These terms are used solely to distinguish one component from another.

[0039] When a component is referred to as being "connected" or "connected" to another component, it should be understood that it may be directly connected or connected to that other component, but that there may be other components intervening. Conversely, when a component is referred to as being "directly connected" or "connected" to another component, it should be understood that there are no other components intervening.

[0040] Singular expressions include plural expressions unless the context clearly indicates otherwise.

[0041] In this application, terms such as “include” or “have” are intended to specify the presence of a feature, number, step, operation, component, part or combination thereof described in the specification, but should be understood not to exclude in advance the possibility of the presence or addition of one or more other features, numbers, steps, operations, components, parts or combinations thereof.

[0042] The present invention provides a method and system for providing a multi-party chat service capable of providing a chat service for fast and smooth communication between dental clinics and dental laboratories. The multi-party chat service providing system according to the present invention may also be referred to as a platform, a digital tentistry platform, or a platform for implementing digital tentistry.

[0043] Figure 1 is a conceptual diagram for explaining a multi-party chat service providing system according to the present invention.

[0044] Referring to FIG. 1, a multi-party chat service providing system (100) according to the present invention can create a chat session (or chat room) based on a case, with a first user account (U1) logged in to a first user terminal (10), a second user account (U2) logged in to a second user terminal (20), and an administrator account (U3) logged in to an administrator terminal (30) as participants.

[0045] The case described in the present invention may relate to ordering information for dental (or dental) prostheses required for dental treatment of a specific patient. For example, when a request for a specific prosthesis order is received from the account of a dental professional, order information related to the specific prosthesis order can be generated. In this case, each order information may be associated with a corresponding chart number, and a chat session can be created for each chart number (or order information).

[0046] Meanwhile, the first user account (U1) may be an account for "medical staff." The medical staff described in the present invention can be understood as individuals working at a medical institution (e.g., a dental clinic). For convenience of explanation, the present invention uses a dentist as an example of a medical staff member. However, the medical staff member is not limited to this, and any user working at a medical institution who uses the multi-party chat service may be considered a medical staff member according to the present invention.

[0047] Next, the second user account (U2) may be that of a "Technician" working in a dental laboratory. A dental laboratory may refer to a specialized institution responsible for manufacturing instruments and devices necessary for dental treatment. For example, a technician working in a dental laboratory may perform tasks such as manufacturing dental prosthetics or orthodontic devices required for a patient's dental treatment, according to a dentist's prescription.

[0048] Here, the “dental (or dental) prosthesis” can be made differently depending on the material (or material), attachment method, treatment purpose of the tooth, etc. For example, the prosthesis can be classified into metal, ceramic, resin, plastic, etc. depending on the material used, and the material used for each prosthesis can be selected according to characteristics such as strength, durability, and aesthetics. For another example, the prosthesis can be classified into at least one of fixed prosthesis (e.g., crowns, bridges, implants, etc. that the patient cannot remove by himself / herself), removable prosthesis (e.g., dentures that the patient can remove and attach by himself / herself), and temporary prosthesis (e.g., prosthesis used while making a permanent prosthesis) depending on the attachment method.

[0049] Furthermore, the administrator account (U3) may be an "administrator (or supporter)" account that manages chats between the first and second user accounts through the created chat session. For example, the administrator may be a server administrator managing a multi-user chat service server.

[0050] Meanwhile, the multi-user chat service providing system (100) can provide a GUI (Graphical User Interface) having a different structure to each of the first user account (U1), the second user account (U2), and the administrator account (U3). More specifically, the structure of the GUI provided to each of the multiple user accounts (U1, U2) and the administrator account (U3) can be different. For example, the structure of the GUI (11) provided to the first user account (U1) and the GUI (21) provided to the second user account (U2) can be configured to have a single chat structure. On the other hand, the structure of the GUI (31) provided to the administrator account (U3) can be configured to have a dual chat structure.

[0051] Furthermore, the multi-party chat service provision system (100) can control the sending processing of chat messages differently depending on the conversation mode of the chat session. In the present invention, depending on the conversation mode, chat messages sent from at least one of a first user account (U1), a second user account (U2), and an administrator account (U3) can be controlled so that the sending targets are different.

[0052] These conversation modes may include a first conversation mode and a second conversation mode. More specific details regarding the conversation modes will be described later.

[0053] Meanwhile, as illustrated in FIG. 1, the multi-party chat service providing system (100) according to the present invention may include at least one of a communication unit (110), a storage unit (120), and a control unit (130).

[0054] The communication unit (110) can be connected to a server and devices, etc. via a wireless or wired network, and can be configured to receive or transmit overall data and information required for the multi-party chat service provision system (100).

[0055] Specifically, the communication unit (110) is communicatively connected to terminals (10, 20, 30) in which multiple user accounts (U1, U2, U3) are logged in, and can receive a request related to a multi-party chat service from at least one of the multiple user terminals (10, 20, 30). For example, the communication unit (110) can receive a chat message sent from either the terminal (10) of the first user account (U1) or the terminal (20) of the second user account (U2).

[0056] Here, the terminals (10, 20) of the multiple user accounts (U1, U2) and the terminal (30) of the administrator account (U3) may include at least one of a mobile phone, a smart phone, a notebook computer, a laptop computer, a slate PC, a tablet PC, an ultrabook, a desktop computer, a digital broadcasting terminal, a personal digital assistant (PDA), a portable multimedia player (PMP), a navigation device, and a wearable device (e.g., a smartwatch, a smart glass, a head mounted display (HMD)).

[0057] And, although not shown, the terminals (10, 20) of the multiple user accounts (U1, U2) and the terminal (30) of the administrator account (U3) may include at least one of a display unit for outputting information and an input unit for receiving information from medical staff.

[0058] The display unit and the input unit of the terminals (10, 20) of multiple user accounts (U1, U2) and the terminal (30) of the administrator account (U3) may exist independently of each other, but may exist as an integrated unit, such as a touch screen. In the case where the display unit and the input unit exist as an integrated unit, such as a touch screen, the input unit may be understood as a sensing unit that detects input (e.g., touch input or scroll input) through the display unit, and as a component of the display unit.

[0059] Hereinafter, without distinguishing whether the display unit and the input unit of the terminals (10, 20) of multiple user accounts (U1, U2) and the terminal (30) of the administrator account (U3) exist independently or as one unit, the configuration that performs the function of outputting information is called the display unit, and the configuration that performs the function of inputting information is called the input unit.

[0060] Furthermore, the communication unit (110) can support various communication methods according to the communication standards of the communicating device.

[0061] For example, the communication unit (110) uses at least one of the following technologies: WLAN (Wireless LAN), Wi-Fi (Wireless-Fidelity), Wi-Fi (Wireless Fidelity) Direct, DLNA (Digital Living Network Alliance), WiBro (Wireless Broadband), WiMAX (World Interoperability for Microwave Access), HSDPA (High Speed ​​Downlink Packet Access), HSUPA (High Speed ​​Uplink Packet Access), LTE (Long Term Evolution), LTE-A (Long Term Evolution-Advanced), 5G (5th Generation Mobile Telecommunication), Bluetooth™, RFID (Radio Frequency Identification), Infrared Communication (Infrared Data Association; IrDA), UWB (Ultra-Wideband), ZigBee, NFC (Near Field Communication), Wi-Fi Direct, and Wireless USB (Wireless Universal Serial Bus), to communicate with a terminal (10, 20) of a plurality of user accounts (U1, U2), a terminal (30) of an administrator account (U3), It may be configured to communicate with at least one of an external server (or cloud server) and a device.

[0062] Meanwhile, the storage unit (120) may also be referred to as a database (DB) and may be configured to store various information related to the present invention. In the present invention, the storage unit (120) may be provided within the multi-party chat service providing system (100) itself. In addition, at least a portion of the storage unit (120) may be configured as a cloud server (or cloud storage). In other words, the storage unit (120) may be sufficient as long as it stores the information required for the multi-party chat service providing system (100) according to the present invention, and it can be understood that there are no physical space restrictions.

[0063] In addition, the storage unit (120) may store information related to a specific patient and the specific patient's medical records in a matched manner. For example, the information related to a specific patient and the specific patient's medical records may include at least one of: i) chart number information matched to the medical records, ii) name information of the specific patient, iii) gender information of the specific patient, iv) age and age information of the specific patient, v) information on the doctor who treated the specific patient, vi) information on the date of treatment of the specific patient, and vii) medical data related to the patient.

[0064] Furthermore, the storage unit (120) may store prosthetic order information requested through a medical staff account (U1). For example, the prosthetic order information may include at least one of: i) a specific patient's name, gender, age, and age information; ii) multiple tooth type information corresponding to a specific patient's teeth; iii) prosthetic information reflected in a specific tooth type among multiple tooth types; iv) color information of the prosthetic reflected in a specific tooth type; and v) additional information related to the prosthetic order (e.g., oral 3D scanner data, medical chart, etc.) and memo information.

[0065] Meanwhile, the storage unit (120) may store information on medical staff who have subscribed to a service (e.g., multi-party chat service) provided by the multi-party chat service providing system (100) according to the present invention. For example, the medical staff information may include at least one of: i) name information of the medical staff, ii) date of birth information of the medical staff, iii) phone number information of the medical staff, iv) email address information of the medical staff, v) order history information of the medical staff, vi) payment history information of the medical staff, and vii) information on the hospital where the medical staff works. The medical staff information may further include information on a medical staff account (e.g., ID (identification)). The medical staff can use the multi-party chat service provided by the present invention by logging in to the multi-party chat service providing system (100) according to the present invention using the medical staff account.

[0066] In addition, the storage unit (120) may store and exist information on technicians who have subscribed to the service (e.g., multi-party chat service) provided by the multi-party chat service providing system (100) according to the present invention. For example, the technician information may include at least one of: i) the technician's name information, ii) the technician's date of birth information, iii) the technician's phone number information, iv) the technician's email address information, and v) information on the dental laboratory where the technician works. This technician information may further include information on the technician account (e.g., ID (identification)). The technician can use the multi-party chat service provided by the present invention by logging in to the multi-party chat service providing system (100) according to the present invention with the technician account.

[0067] Meanwhile, the control unit (130) may perform a role of controlling the overall operation of the multi-party chat service providing system (100) related to the present invention. The control unit (130) may process signals, data, information, etc. input or output through the components discussed above, or perform a series of data processing to provide or process appropriate information and functions to the user.

[0068] Hereinafter, based on the configuration of the multi-party chat service providing system (100) discussed above, a multi-party chat service providing method according to the present invention will be described in more detail. Fig. 2 is a flowchart illustrating a multi-party chat service providing method according to the present invention. Figs. 3a and 3b are conceptual diagrams illustrating various interfaces constituting a chat session provided in the present invention, and Figs. 4a, 4b, 4c, 4d, 4e, 5a, 5b, 5c, 5d, 5e, and 5f are conceptual diagrams illustrating a method of sending a chat message according to a conversation mode of a chat session. Furthermore, Figs. 6a, 6b, 6c, 6d, 6e, and 6f are conceptual diagrams illustrating various functions provided in the multi-party chat service according to the present invention.

[0069] In the present invention, a process of creating a chat session based on a case can be performed with a first user account, a second user account, and an administrator account as participants (S210, see FIG. 2).

[0070] As previously described, in the present invention, a case may relate to order information for a dental prosthesis required for dental treatment of a specific patient. For example, upon receiving a request to order a specific prosthesis from a first user account (U1), the control unit (130) may generate order information related to the specific prosthesis order. In this case, a chart number may be associated with each order information, and a chat session may be created for each chart number (or order information).

[0071] In the present invention, a chat session may be created based on a chat session creation request received from any one of the first user account (U1), the second user account (U2), and the administrator account (U3). As another example, the multi-party chat service providing system (100) may create a chat session based on specific prosthetic order information (or case) related to a specific prosthetic order. For convenience of explanation, the aforementioned cases will be described below without distinction.

[0072] Once the creation of a chat session is completed, the control unit (130) can provide a GUI (Graphic User Interface) having a different structure to each of the first user account (U1), the second user account (U2), and the administrator account (U3).

[0073] The structure of the GUI provided to the first user account (U1) and the second user account (U2) may be configured to have a single chat structure. In the case of the GUI having a single chat structure, it may be configured to enable sending a chat message to a chat target or receiving a chat message input from a chat target. In this case, the chat target may be at least one of a user account different from the specific user account that sent the chat message and an administrator account (U3). Accordingly, each of the multiple user accounts (U1, U2) may send a chat message to at least one of the other user accounts and the administrator account (U3) through the GUI having a single chat structure, or receive a chat message sent from at least one of the other user accounts and the administrator account (U3).

[0074] Additionally, the GUI of the first user account (U1) and the second user account (U2) may include at least one of a graphic object linked to a reminder function, case information that serves as a basis for creating a chat session, a chat area in which a chat message being sent or received is displayed, and an input area for entering a chat message to be sent.

[0075] On the other hand, the structure of the GUI provided to the administrator account (U3) may be configured to have a dual chat structure. In the case of the GUI having the dual chat structure, it may be configured to enable sending a chat message to at least one of the first user account (U1) and the second user account (U2), or to receive a chat message sent from at least one of the first user account (U1) and the second user account (U2). In addition, the GUI of the administrator account (U3) may be provided with a graphic object for selecting one of the first conversation mode and the second conversation mode from the administrator account (U3). Accordingly, the administrator account (U3) may send a chat message to at least one of the first user account (U1) and the second user account (U2), or to receive a chat message sent from at least one of the first user account (U1) and the second user account (U2) through the GUI having the dual chat structure. Furthermore, the administrator account (U3) can manage the chat session's conversation mode through a graphical object for selecting a conversation mode, and manage the chat between the first user account (U1) and the second user account (U2). More specific details regarding the GUI of the administrator account (U3) will be described later.

[0076] Meanwhile, the control unit (130) can receive a chat request for a specific case from the terminal (30) of the administrator account (U3).

[0077] Here, “receiving a chat request for a specific case” may also be understood to mean receiving a request to output (or provide) a chat session generated based on a specific case, with multiple user accounts (U1, U2) and an administrator account (U3) as participants. As another example, it may also be understood to mean receiving a request to activate a chat session for chatting between a first user account (U1), a second user account (U2), and an administrator account (U3).

[0078] Meanwhile, as illustrated in FIG. 3a, the control unit (130) can control the display unit of the terminal (30) of the administrator account (U3) so that a graphic object (501) corresponding to a specific case is provided to the terminal (30) of the administrator account (U3).

[0079] Here, selection of a graphic object (501) corresponding to a specific case may also be understood as a chat request for the specific case. For example, the control unit (130) may receive a chat request for the specific case based on the selection of the graphic object (501) from the terminal (30) of the administrator account (U3).

[0080] The control unit (130) may provide a GUI (Graphical User Interface) for providing a multi-party chat service in response to a chat request. For example, as illustrated in FIG. 3b, the control unit (130) may control the display unit of the terminal (30) of the administrator account (U3) so that a GUI (500) including multiple areas (510, 520, 530) is provided to the terminal (30) of the administrator account (U3).

[0081] Below, we will describe in more detail the various interfaces that make up the GUI of the administrator account (U3).

[0082] As illustrated in FIG. 3b, the control unit (130) can control the display unit of the terminal (30) of the administrator account (U3) so that a GUI (500) including different information (or functions) for each of the plurality of areas (510, 520, 530) is provided (or output or displayed) to the terminal (30) of the administrator account (U3).

[0083] First, among the plurality of areas (510, 520, 530), the first area (510) may include at least one of a graphic object (511) linked to a reminder function, information (512) about a first user account and a second user account, and case information (513).

[0084] The graphic object (511) linked to the reminder function included in the first area (510) can be configured to be activated or deactivated from the administrator account (U3). For example, as illustrated in FIGS. 6b and 6c, when the reminder function is activated from the terminal (30) of the administrator account (U3), the control unit (130) can control a chat session created based on a specific case to be matched and stored in the administrator account (U3). In addition, the control unit (130) can control the display unit of the terminal (30) of the administrator account (U3) so that a graphic object (810) corresponding to the stored chat session is provided to the terminal (30) of the administrator account (U3).

[0085] Additionally, the first area (510) may display information (512) regarding the first user account and the second user account. For example, the information (512) regarding the first user account and the second user account may include at least one of name information, email information, and contact information of the first user account and the second user account.

[0086] Furthermore, the first area (510) may display case information (513) that serves as a basis for creating a chat session. For example, the case information (513) may include at least one of chart number information, name information of a specific patient, dental information corresponding to a specific patient's teeth, prosthetic information reflected in a specific dental information, and information on the treatment (or visit) date of a specific patient.

[0087] In addition, the case information (513) may be configured to be linked with the output of order information corresponding to the case information (513). For example, as illustrated in FIGS. 3b and 8a, when case information (513) displayed in the first area (510) is selected from the terminal (30) of the administrator account (U3), the control unit (130) may control the display unit of the terminal (30) of the administrator account (U3) so that order information (800) related to the order of a specific prosthesis corresponding to the case information (513) is provided to the terminal (30) of the administrator account (U3).

[0088] Next, among the plurality of areas (510, 520, 530), the second area (520) may include at least one of a first chat area (521) corresponding to a first user account (U1) and a second chat area (522) corresponding to a second user account (U2).

[0089] Specifically, the first chat area (521) may be associated with a GUI provided to a first user account (U1), and the second chat area (522) may be associated with a GUI provided to a second user account (U2). The control unit (130) may control such that a GUI corresponding to the first user account (U1) is displayed in the first chat area (521), and a GUI corresponding to the second user account (U2) is displayed in the second chat area (522).

[0090] As an example, the first chat area (521) and the second chat area (522) included in the second area (520) may be separate windows. According to the above embodiment, the first chat area (521) and the second chat area (522) may each pop up and be provided to the terminal (30) of the administrator account (U3).

[0091] Meanwhile, among the plurality of areas (510, 520, 530), the third area (530) may include at least one of a graphic object (531) for selecting one of the plurality of conversation modes (the first conversation mode and the second conversation mode) and an input area (532) for receiving a chat message to be sent to at least one of the first user account and the second user account.

[0092] The graphic object (531) included in the third area (530) can be configured to select one of multiple conversation modes of the chat session from the administrator account (U3). That is, switching between the first conversation mode and the second mode can be performed based on the selection of the graphic object (531).

[0093] In this regard, the input area (532) included in the third area (530) may include at least one of a single input area and multiple input areas, depending on the conversation mode selected from the administrator account (U3).

[0094] Specifically, the third area (530) in the first conversation mode may include a plurality of input areas, including a first input area for receiving a target chat message sent to a first user account (U1) and a second input area for receiving a target chat message sent to a second user account (U2).

[0095] Additionally, the third area (530) in the second conversation mode may include a single input area consisting of a third input area for inputting a chat message to be sent commonly to the first user account (U1) and the second user account (U2).

[0096] More specific details regarding the third area (530), which includes different input areas depending on the conversation mode, will be described later.

[0097] Below, we will describe different data processing methods that control the target to which chat messages are delivered, depending on the conversation mode of the chat session set by the administrator account (U3).

[0098] Meanwhile, the control unit (130) can perform different data processing to differently control the target to which the chat message is transmitted, depending on which of the multiple conversation modes (first conversation mode and second conversation mode) the conversation mode of the chat session is.

[0099] First, among the multiple conversation modes described in the present invention, the first conversation mode may relate to a chat message sent from the first user account (U1) or the second user account (U2) being received only by the administrator account (U3). Furthermore, the first conversation mode may relate to a chat message sent from the administrator account (U3) being sent to either the first user account (U1) or the second user account (U2).

[0100] Next, a second conversation mode among the multiple conversation modes may involve a chat message sent from one of the first user account (U1) and the second user account (U2) being received by both the other account and the administrator account (U3). Furthermore, the second conversation mode may involve a chat message sent from the administrator account (U3) being sent to both the first user account (U1) and the second user account (U2).

[0101] The switching of the conversation mode between the first conversation mode and the second conversation mode can be determined based on selection information received from the administrator account (U3). The control unit (130) can perform first data processing when the conversation mode is the first conversation mode, and perform second data processing when the conversation mode is the second conversation mode.

[0102] Below, the first data processing performed in the first conversation mode will be described.

[0103] The control unit (130) can receive a chat message from either the first user account (U1) or the second user account (U2) (S220, see FIG. 2).

[0104] Furthermore, the control unit (130) can control the sending processing of chat messages differently depending on the conversation mode of the chat session (S230, see FIG. 2).

[0105] The control unit (130) can perform first data processing to control that, when a chat message is sent from a specific user account among the first user account (U1) and the second user account (U2) while the first conversation mode is selected in the administrator account (U3), the chat message sent from the specific user account is received only by the administrator account (U3).

[0106] Specifically, the control unit (130) can control, when a chat message is sent from a specific user account among the first user account (U1) and the second user account (U2) while the first conversation mode is selected in the administrator account (U3), the chat message is displayed only in the chat area of ​​the administrator account (U3) and the chat area of ​​one of the user accounts, and not in the chat area of ​​the other user account.

[0107] That is, the control unit (130) can perform first data processing to control that, when a chat message is sent from a specific user account while the first conversation mode is selected in the administrator account (U3), the chat message is sent only to the administrator account (U3) and not to other user accounts.

[0108] Meanwhile, the control unit (130) can perform first data processing to control that, when a chat message is sent from a specific user account among the first user account (U1) and the second user account (U2) while the first conversation mode is selected in the administrator account (U3), the first chat message (601) is not sent to the second user account (U2) that is different from the first user account (U1), but only to the administrator account (U3). For example, as shown in Fig. 4a, assume that the first chat message (601) is received from the terminal (10) of the first user account (U1) while the first conversation mode is selected. The control unit (130) can control that the first chat message (601) sent from the first user account (U1) is sent to the administrator account (U3).

[0109] At this time, when the first conversation mode is selected and a chat message is sent from a specific user account among the first user account (U1) and the second user account (U2), the chat message can be controlled to be displayed only in the chat area of ​​the administrator account (U3) and the chat area of ​​the specific user account, and not displayed in the chat area of ​​a user account other than the specific user account. For example, as illustrated in FIG. 4A, assume that a first chat message (601) is received from the terminal (10) of the first user account (U1) when the first conversation mode is selected. The control unit (130) can control the display unit of the terminal (10) of the first user account (U1) so that the first chat message (601) sent from the first user account (U1) is displayed in the chat area included in the GUI (600) of the first user account (U1). In addition, the control unit (130) can control the display unit of the terminal (30) of the administrator account (U3) so that the first chat message (601) is displayed in the first chat area (611) corresponding to the first user account (U1) among the plurality of chat areas (611, 612) included in the GUI (610) of the administrator account (U3). In this case, since the first conversation mode is selected in the administrator account (U3), the first chat message (601) may not be displayed in the second chat area (612) corresponding to the second user account (U2) among the plurality of chat areas (611, 612) included in the GUI (610) of the administrator account (U3).

[0110] Furthermore, the control unit (130) may provide guidance information configured to enable sharing of the first chat message (601) with the second user account (U2) based on selection of a graphic object (601a) linked to a sharing function displayed in a peripheral area of ​​the first chat message (601) from the terminal (30) of the administrator account (U3). For example, as illustrated in FIG. 4B, the control unit (130) may provide guidance information (620) configured to enable sharing of the first chat message (601) with the second user account (U2) based on selection of a graphic object (601a) linked to a sharing function from the terminal (30) of the administrator account (U3). In addition, the control unit (130) can control the first chat message (601) to be sent (or shared) to the second user account (U2) based on the selection of a graphic object (620a) included in the guidance information (620) from the terminal (30) of the administrator account (U3).

[0111] When a first chat message (601) is sent to a second user account (U2) through an administrator account (U3), the control unit (130) can control the display unit of the terminal (30) of the administrator account (U3) so that the first chat message (601) is displayed in a second chat area (612) corresponding to the second user account (U2) among a plurality of chat areas (611, 612) included in the GUI (610) of the administrator account (U3).

[0112] In addition, the control unit (130) can control the display unit of the terminal (20) of the second user account (U2) so that the first chat message (601) is displayed in the chat area of ​​the second user account (U2) in which the first chat message (601) was received. For example, as illustrated in FIG. 4c, the first chat message (601) sent through the administrator account (U3) can be displayed in the chat area included in the GUI (630) of the second user account (U2).

[0113] Meanwhile, the control unit (130) can control a chat message sent from the administrator account (U3) to be sent to either the first user account (U1) or the second user account (U2) when the first conversation mode is selected in the administrator account (U3).

[0114] The control unit (130) can perform first data processing to control that, when a chat message is sent from the administrator account (U3) while the first conversation mode is selected in the administrator account (U3), the chat message sent from the administrator account (U3) is sent only to one of the first user account (U1) and the second user account (U2).

[0115] At this time, when the first conversation mode is selected in the administrator account (U3), the third area included in the GUI of the administrator account (U3) in the first conversation mode may include multiple input areas, including a first input area for receiving a target chat message to be sent to the first user account (U1) and a second input area for receiving a target chat message to be sent to the second user account. For example, as illustrated in FIG. 4d, the control unit (130) may control the third area included in the GUI (610) of the administrator account (U3) to be provided with multiple input areas, including a first input area (641a) for receiving a target chat message to be sent to the first user account (U1) and a second input area (641b) for receiving a target chat message to be sent to the second user account (U2), based on the first conversation mode being selected in the administrator account (U3). Here, among the multiple input areas (641a, 641b), the first input area (641a) may be matched to the first chat area (611), and the second input area (641b) may be matched to the second chat area (612).

[0116] The control unit (130) can receive a chat message of an administrator account (U3) input through any one of a plurality of input areas (641a, 641b). For example, as illustrated in FIG. 4d, the control unit (130) can receive a chat message (642) of an administrator account (U3) input through a second input area (641b) based on the selection of a graphic object (641c) associated with the transmission of a chat message included in a second input area (641b) from the terminal (30) of the administrator account (U3).

[0117] In addition, the control unit (130) can perform first data processing to control the chat message (642) to be sent to the second user account (U2) corresponding to the second chat area (612) based on the second input area (641b) matching the second chat area (612).

[0118] Furthermore, when the sending of the chat message (642) of the administrator account (U3) to the second user account (U2) is completed, the control unit (130) can control the display unit of the terminal (30) of the administrator account (U3) so that the chat message (642) of the administrator account (U3) is displayed in the second chat area (612) corresponding to the second user account (U2) among the multiple chat areas (611, 612) included in the GUI (610) of the administrator account (U3).

[0119] In addition, the control unit (130) can control the display unit of the terminal (20) of the second user account (U2) so that the chat message (642) of the administrator account (U3) is displayed in the chat area of ​​the second user account (U2) from which the chat message (642) was sent. For example, as illustrated in FIG. 4e, the chat message (642) sent from the administrator account (U3) can be displayed in the chat area included in the GUI (630) of the second user account (U2).

[0120] Below, the second data processing performed in the second conversation mode will be described.

[0121] The control unit (130) can perform second data processing to control that, when a chat message is sent from a specific user account among the first user account (U1) and the second user account (U2) while the first conversation mode is switched to the second conversation mode from the administrator account (U3), the chat message sent from the specific user account is received by both the other user account and the administrator account (U3).

[0122] Specifically, the control unit (130) can control, based on the conversation mode selection information received from the administrator account (U3), that when a chat message is sent from a specific user account among multiple user accounts (U1, U2) while the first conversation mode is switched to the second conversation mode, the chat message is displayed in both the chat area of ​​the administrator account (U3) and the chat area of ​​another user account.

[0123] That is, when a chat message is sent from a specific user account while the second conversation mode is selected in the administrator account (U3), the control unit (130) can perform second data processing to control the chat message to be sent to both the administrator account (U3) and other user accounts.

[0124] Meanwhile, the control unit (130) can perform second data processing to control that, when a chat message is sent from a specific user account among the first user account (U1) and the second user account (U2) while the first conversation mode is selected in the administrator account (U3), the chat message sent from the specific user account is received by both the other user accounts and the administrator account (U3). For example, as shown in FIGS. 5A to 5C , let us assume that, when the first conversation mode is switched to the second conversation mode by selection of the administrator account (U3), a second chat message (701) is received from the terminal (20) of the second user account (U2). The control unit (130) can control that the second chat message (701) sent from the second user account (U2) is sent to the administrator account (U3) and the first user account (U1).

[0125] At this time, when the second conversation mode is selected and a chat message is sent from a specific user account among the first user account (U1) and the second user account (U2), the chat message can be controlled to be displayed in the chat area of ​​the administrator account (U3), the chat area of ​​the specific user account, and the chat area of ​​the other user account. For example, as shown in FIGS. 5A to 5D , assume that a second chat message (701) is received from the terminal (10) of the second user account (U2) when the second conversation mode is selected. The control unit (130) can control the second chat message (701) to be displayed in the chat area included in the GUI (700) of the second user account (U2), the multiple chat areas (711, 712) included in the GUI (710) of the administrator account (U3), and the chat area included in the GUI (730) of the first user account (U1).

[0126] Meanwhile, the control unit (130) can perform second data processing to control a chat message sent from the administrator account (U3) to be sent to both the first user account (U1) and the second user account (U2) when the second conversation mode is selected in the administrator account (U3).

[0127] The control unit (130) can perform second data processing to control that, when a chat message is sent from the administrator account (U3) while the second conversation mode is selected in the administrator account (U3), the chat message sent from the administrator account (U3) is sent to both the first user account (U1) and the second user account (U2).

[0128] At this time, when the second conversation mode is selected in the administrator account (U3), the third area included in the GUI of the administrator account (U3) in the second conversation mode may include a single input area consisting of a third input area for receiving a chat message to be sent commonly to the first user account (U1) and the second user account (U2). For example, as illustrated in FIG. 5e, the control unit (130) may control the third area (741) included in the GUI (710) of the administrator account (U3) to provide a single input area consisting of a third input area (741a) for receiving a chat message to be sent commonly to the first user account (U1) and the second user account (U2) based on the second conversation mode being selected in the administrator account (U3). Here, the third input area (741a) may be matched to a plurality of chat areas (711, 712). That is, a chat message entered into the third input area (741a) can be simultaneously transmitted to multiple chat areas (711, 712).

[0129] The control unit (130) can receive a chat message of an administrator account (U3) input through the third input area (741a). For example, as illustrated in FIG. 5e, the control unit (130) can receive a chat message (742) of an administrator account (U3) input through the third input area (741a) based on the selection of a graphic object (741b) associated with the transmission of a chat message included in the third input area (741a) from the terminal (30) of the administrator account (U3).

[0130] In addition, the control unit (130) can perform second data processing to control the chat message (742) to be sent to the first chat area (611) and the second chat area (612) corresponding to the third input area (741a) based on the matching of the third input area (741a) with the first chat area (711) and the second chat area (712).

[0131] Furthermore, the control unit (130) can control the display unit of the terminal (30) of the administrator account (U3) so that a chat message (742) sent from the administrator account (U3) is displayed in multiple chat areas (711, 712) of the administrator account (U3).

[0132] In addition, as illustrated in (a) and (b) of FIG. 5f, the control unit (130) can control the display units of the terminal (10) of the first user account (U1) and the terminal (20) of the second user account (U2) so that a chat message (742) sent from the administrator account (U3) is displayed in the chat area included in the GUI (730) of the first user account (U1) and the chat area included in the GUI (700) of the second user account (U2).

[0133] Meanwhile, based on the selection information received from the administrator account (U3), even if the second conversation mode is switched back to the first conversation mode, a specific chat message sent from a specific user account may continue to be displayed in the chat area of ​​another user account. For example, the control unit (130) may control the second chat message sent from the second user account (U2) to continue to be displayed in the chat area of ​​the first user account (U1) even if the second conversation mode is switched back to the first conversation mode by the selection of the administrator account (U3).

[0134] Meanwhile, the multi-party chat service system (100) according to the present invention can provide various functions to users through various interface elements.

[0135] For example, as illustrated in (a) of FIG. 6d, the control unit (130) may provide a graphic object (820a) linked to a chat message pinning function in a surrounding area of ​​a specific chat message. When the graphic object (820a) is selected, the control unit (130) may activate the chat message pinning function linked to the graphic object (820a) and control the visual appearance of the graphic object (820a) to be changed to a visual appearance corresponding to the activated state.

[0136] For another example, as illustrated in (b) of FIG. 6d, the control unit (130) may provide a graphic object (820b) linked to a chat message like function in a surrounding area of ​​a specific chat message. When the graphic object (820b) is selected, the control unit (130) may activate a chat message pinning function linked to the graphic object (820b) and control the visual appearance of the graphic object (820b) to be changed to a visual appearance corresponding to the activated state.

[0137] For another example, as illustrated in FIG. 6e, the control unit (130) may provide a graphic object (830a) linked to a function that allows sharing conversation content with an external messenger and a graphic object (830b) linked to a function that allows sending by attaching an attachment file.

[0138] Furthermore, as another example, as illustrated in FIG. 6f, the control unit (130) can control the display of the manufacturing progress status of a specific prosthesis in connection with order information of the specific prosthesis in one area of ​​at least one of the GUI of the first user account (U1), the GUI of the second user account (U2), and the GUI of the administrator account (U3).

[0139] As discussed above, the method and system for providing a multi-party chat service according to the present invention can provide a chat service that facilitates fast and smooth communication between dental clinics and dental laboratories. This allows dental technicians to quickly and accurately produce dental prostheses, and dental clinics to receive dental prostheses tailored to each case. Furthermore, patients can avoid the hassle of frequent dental visits and reduce the burden of costs associated with dental treatment.

[0140] Furthermore, the method and system for providing a multi-party chat service according to the present invention manages chats between dental clinics and dental laboratories through various conversation modes, thereby filtering out inappropriate language, thereby improving the overall quality of conversations and preventing potential conflicts between users. Furthermore, by preventing unnecessary conversations and providing an efficient communication environment, it facilitates smooth communication between dental clinics and dental laboratories, contributing to increased accuracy and efficiency in work.

[0141] Furthermore, the method and system for providing a multi-party chat service according to the present invention can improve the quality of the platform by centrally controlling chats between dental clinics and dental laboratories on a platform connecting dental clinics and dental laboratories, and can encourage dental clinics and dental laboratories to use the platform provided by the present invention.

[0142] Meanwhile, the present invention discussed above can be implemented as a program that is executed by one or more processes on a computer and can be stored on a medium (or recording medium) that can be read by the computer.

[0143] Furthermore, the present invention discussed above can be implemented as computer-readable code or instructions on a program-recorded medium. In other words, the present invention can be provided in the form of a program.

[0144] Meanwhile, computer-readable media include all types of recording devices that store data that can be read by a computer system. Examples of computer-readable media include hard disk drives (HDDs), solid-state disk drives (SSDs), silicon disk drives (SDDs), ROMs, RAMs, CD-ROMs, magnetic tapes, floppy disks, and optical data storage devices.

[0145] Furthermore, the computer-readable medium may include a storage device and may be a server or cloud storage device accessible via communication. In this case, the computer may download the program according to the present invention from the server or cloud storage device via wired or wireless communication.

[0146] Furthermore, in the present invention, the computer described above is an electronic device equipped with a processor, i.e., a CPU (Central Processing Unit), and there is no particular limitation on its type.

[0147] Meanwhile, the detailed description above should not be construed as limiting in any respect and should be considered illustrative. The scope of the present invention should be determined by a reasonable interpretation of the appended claims, and all modifications within the equivalent scope of the present invention are intended to be included within the scope of the present invention.

Claims

1. A step of creating a case-based chat session with a first user account, a second user account, and an administrator account as participants; A step of receiving a chat message from either the first user account or the second user account; and A method for providing a multi-party chat service, comprising a step of differently controlling the sending processing of the chat message according to the conversation mode of the chat session.

2. In paragraph 1, The above conversation mode is, A first conversation mode in which a chat message sent from the above administrator account is sent to either the above first user account or the above second user account, and A method for providing a multi-party chat service, characterized in that it includes a second conversation mode in which a chat message sent from the above administrator account is sent to both the above first user account and the above second user account.

3. In paragraph 2, In the above first conversation mode, Chat messages sent from the first user account or the second user account are received only by the administrator account, In the second conversation mode above, A method for providing a multi-party chat service, characterized in that a chat message sent from one of the first user account and the second user account is received by both the other account and the administrator account.

4. In paragraph 2, A method for providing a multi-party chat service, characterized in that the switching of conversation modes between the first conversation mode and the second conversation mode is determined based on selection information received from the administrator account.

5. In paragraph 4, When the first conversation mode is selected in the administrator account, if a first chat message is sent from one of the first user account and the second user account, The first chat message is displayed only in the chat area of the administrator account and the chat area of one of the user accounts, and is not displayed in the chat area of the other user account. Based on the selection information received from the administrator account, when the first conversation mode is switched to the second conversation mode, if a second chat message is sent from one of the accounts, A method for providing a multi-party chat service, characterized in that the second chat message is displayed in the chat area of the administrator account, the chat area of one of the user accounts, and the chat area of the other user account.

6. In paragraph 5, A method for providing a multi-party chat service, characterized in that, based on the selection information received from the administrator account, even if the second conversation mode is switched back to the first conversation mode, the second chat message sent from one of the accounts continues to be displayed in the chat area of the other user account.

7. In paragraph 2, On the terminal of the above administrator account, A GUI (Graphic User Interface) is provided to provide the above multi-party chat service, The above GUI comprises a first area in which the case information is displayed; A second area where the above chat message is displayed and A method for providing a multi-party chat service, characterized in that it includes a third area for receiving a chat message to be sent to at least one of the first user account and the second user account.

8. In paragraph 7, The GUI further includes a graphic object for selecting one of the first conversation mode and the second conversation mode from the administrator account, A method for providing a multi-party chat service, characterized in that switching between the first conversation mode and the second conversation mode is performed based on a selection of the graphic object.

9. In paragraph 7, The third area in the first conversation mode includes a plurality of input areas, including a first input area for receiving a chat message to be sent to the first user account and a second input area for receiving a chat message to be sent to the second user account. A method for providing a multi-party chat service, characterized in that the third area in the second conversation mode includes a single input area consisting of a third input area for inputting a chat message to be sent to the first user account and the second user account in common.

10. A system providing a multi-party chat service, wherein the system: A communication unit that communicates with the first user account, the second user account, and the administrator account, and Including a control unit that controls the above multi-party chat service, The above control unit, Create a case-based chat session with the first user account, the second user account, and the administrator account as participants. Receive a chat message from either the first user account or the second user account, A system providing a multi-party chat service, characterized in that the sending processing for the chat message is controlled differently depending on the conversation mode of the chat session.

11. A program that is executed by one or more processes in an electronic device and stored in a computer-readable recording medium, The above program is, A step of creating a case-based chat session with a first user account, a second user account, and an administrator account as participants; A step of receiving a chat message from either the first user account or the second user account; and A program stored on a computer-readable recording medium, characterized in that it includes commands for performing a step of controlling the sending processing of the chat message differently depending on the conversation mode of the chat session.

Images