Pharmacy information collection system, pharmacy information collection method, and program

Abstract

This pharmacy information collection system comprises: an identification information acquisition unit that acquires identification information about a user who purchases a medicine at a pharmacy; a purchase history information acquisition unit that acquires purchase history information indicating a purchase history of the medicine that is purchased by the user; a pharmacy collection information acquisition unit that, on the basis of an exchange between the user and a pharmacist of the pharmacy performed when the user purchases the medicine at the pharmacy, acquires pharmacy collection information indicating information collected from the user by the pharmacist; and a storage unit that associates and stores the acquired purchase history information and the acquired pharmacy collection information with respect to the acquired identification information.

Description

Pharmacy information collection system, pharmacy information collection method, and program

[0001] The present invention relates to a pharmacy information collection system, a pharmacy information collection method, and a program. This application claims priority to Japanese Patent Application No. 2024-033483, filed on March 6, 2024, the contents of which are incorporated herein by reference.

[0002] Digitalization has been progressing in the medical industry for some time, for example, the introduction of electronic medical records. The introduction of electronic medical records is expected to improve the efficiency and quality of medical care. Furthermore, by linking with DX (Digital Transformation) solutions or SX (Sustainability Transformation), it is expected that new services will be provided that utilize data from electronic medical records.

[0003] Incidentally, information is entered into electronic medical records by the physician who examined the patient. For example, standardized information such as disease names and drug names is entered consistently across physicians. On the other hand, information obtained through communication between physicians and patients during medical treatment can only be entered verbatim by the physician hearing the information from the patient, which can lead to variations across physicians in the expression of information, the accuracy of the input, and the amount of information entered. Furthermore, because patients generally find it difficult to speak frankly to their physicians, it is unclear whether a physician can ascertain a patient's true feelings about the patient's chief complaint and the effectiveness of the previous prescription within the short consultation time. For this reason, electronic medical records do not always provide sufficient data for practical use. Therefore, for higher-quality data utilization, it is preferable to obtain patient-related data from sources other than electronic medical records.

[0004] Patient-related data may be obtained not only through medical treatment at a hospital but also through communication between a pharmacist and a patient at a pharmacy, for example. Various technologies relating to communication between a pharmacist and a patient have been proposed. For example, Patent Document 1 listed below discloses a technology for supporting pharmacists in providing medication instructions to patients.

[0005] Japanese Patent No. 6381088

[0006] However, the technology described in Patent Document 1 allows a pharmacist to present information to a patient, but does not allow a pharmacist to register information obtained through communication with the patient.

[0007] In view of the above-mentioned problems, an object of the present invention is to provide a pharmacy information collection system, a pharmacy information collection method, and a program that enable pharmacists to collect and register information from users who purchase medicines at pharmacies.

[0008] In order to solve the above-mentioned problems, one embodiment of the present invention provides a pharmacy information collection system that includes an identification information acquisition unit that acquires identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition unit that acquires purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy collected information acquisition unit that acquires pharmacy collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy; and a memory unit that links the acquired purchase history information and pharmacy collected information to the acquired identification information and stores them.

[0009] A pharmacy information collection method according to one embodiment of the present invention is a pharmacy information collection method executed by a computer, including an identification information acquisition process for acquiring identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition process for acquiring purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy-collected information acquisition process for acquiring pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy; and a storage process for linking the acquired purchase history information and pharmacy-collected information to the acquired identification information and storing them.

[0010] A program according to one aspect of the present invention causes a computer to function as an identification information acquisition means for acquiring identification information of a user who purchases medicine at a pharmacy, a purchase history information acquisition means for acquiring purchase history information indicating the purchase history of the medicine purchased by the user, a pharmacy-collected information acquisition means for acquiring pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy, and a storage means for linking the acquired purchase history information and pharmacy-collected information to the acquired identification information and storing them.

[0011] According to the present invention, a pharmacist can collect and register information from a user who purchases medicine at a pharmacy.

[0012] 1 is a diagram showing an example of the configuration of a pharmacy information collection system according to the present embodiment. FIG. 2 is a block diagram showing an example of the functional configuration of a pharmacy information collection server according to the present embodiment. FIG. 3 is a diagram showing an example of marketing information according to the present embodiment. FIG. 4 is a diagram showing an example of marketing information according to the present embodiment. FIG. 5 is a diagram showing an example of marketing information according to the present embodiment. FIG. 6 is a block diagram showing an example of the functional configuration of a PHR server according to the present embodiment. FIG. 7 is a block diagram showing an example of the functional configuration of a CMS server according to the present embodiment. FIG. 8 is a sequence diagram showing an example of a processing flow related to acquiring a user ID and answer to question information according to the present embodiment. FIG. 9 is a sequence diagram showing an example of a processing flow related to acquiring PHR information according to the present embodiment. FIG. 10 is a sequence diagram showing an example of a processing flow related to acquiring purchase history information according to the present embodiment. FIG. 11 is a sequence diagram showing an example of a processing flow related to conducting a questionnaire to a user according to the present embodiment. FIG. 12 is a sequence diagram showing an example of a processing flow related to displaying marketing information according to the present embodiment. FIG. 13 is a block diagram showing an example of the functional configuration of a pharmacy information collection server according to a modified example of the present embodiment. FIG. 14 is a diagram showing an example of an answer input screen according to the modified example of the present embodiment. FIG. 15 is a sequence diagram showing an example of a processing flow related to acquiring a user ID and answer to question information according to the modified example of the present embodiment.

[0013] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0014] 1. Configuration of Pharmacy Information Collection System The configuration of the pharmacy information collection system according to this embodiment will be described with reference to Fig. 1. Fig. 1 is a diagram showing an example of the configuration of the pharmacy information collection system according to this embodiment.

[0015] As shown in FIG. 1 , the pharmacy information collection system 1 includes a POS (Point of Sale) terminal 10, a microphone 11, a pharmacy terminal 12, a PHR (Personal Health Record) device 13, a user terminal 20, a customer terminal 30, a pharmacy information collection server 40, an inventory management server 50, a CRM (Customer Relationship Management) server 60, a PHR server 70, and a CMS (Content Management System) server 80. The network NW may be configured to transmit and receive information using, for example, a LAN (Local Area Network), a WAN (Wide Area Network), a telephone network (such as a mobile phone network or a fixed telephone network), a regional IP (Internet Protocol) network, or the Internet.

[0016] (1) POS Terminal 10 The POS terminal 10 is a terminal for making payments for medicines purchased by users. The POS terminal 10 optically reads machine-readable codes attached to the medicine packages, etc., using a scanner. The POS terminal 10 makes payments for the purchase amount from the user who purchases the medicine based on the information read from the machine-readable codes.

[0017] The POS terminal 10 is communicably connected to a pharmacy information collection server 40 and an inventory management server 50 via a network NW. In communication with the pharmacy information collection server 40, the POS terminal 10 transmits purchase history information indicating the purchase history of drugs purchased by the user. In communication with the inventory management server 50, the POS terminal 10 transmits information necessary to update the inventory of drugs purchased by the user.

[0018] (2) Microphone 11 The microphone 11 is a device that collects voices uttered by pharmacists. The microphone 11 functions as a voice acquisition unit in the pharmacy information collection system. For example, the microphone 11 collects voices when a pharmacist asks a user a question and the user answers the question (after the user answers the question), in which the pharmacist repeats the user's answer. The microphone 11 acquires voice data of the collected voices.

[0019] The microphone 11 is communicably connected to the pharmacy information collection server 40 via the network NW. In communication with the pharmacy information collection server 40, the microphone 11 transmits acquired voice data.

[0020] (3) Pharmacy Terminal 12 The pharmacy terminal 12 is a terminal used by a pharmacist or a user at a pharmacy. The pharmacy terminal 12 is, for example, a mobile terminal such as a smartphone or a tablet terminal, or a personal computer (PC).

[0021] The pharmacy terminal 12 is communicatively connected to the pharmacy information collection server 40 and the inventory management server 50 via the network NW. In communication with the pharmacy information collection server 40, the pharmacy terminal 12 transmits information corresponding to operations performed by a pharmacist or a user. In communication with the inventory management server 50, the pharmacy terminal 12 transmits and receives inventory information indicating information related to the inventory of the pharmacy.

[0022] (4) PHR Device 13 The PHR device 13 is a device for acquiring PHR information of a user. The PHR information includes, for example, blood pressure, weight, body temperature, oxygen saturation, blood glucose level, HbA1c, number of steps, calorie intake, health checkup data, test data, and medical interview data. The PHR device 13 may be a device such as a smartphone or wearable device owned by the user, or may be a device owned by a pharmacy that can measure on-site.

[0023] Among the PHR devices 13, devices with communication capabilities are communicatively connected to the PHR server 70 via the network NW. In communication with the PHR server 70, the PHR device 13 transmits its PHR information. If the PHR device 13 is a smartphone or a wearable device, information such as the number of steps, sleep, or weight may be transmitted to the PHR server 70 via Bluetooth (registered trademark). PHR information measured by devices among the PHR devices 13 that do not have communication capabilities or by devices owned by the pharmacy may be input into the pharmacy terminal 12 by, for example, a pharmacist or a user, and transmitted from the pharmacy terminal 12 to the pharmacy information collection server 40. The PHR information transmitted from the pharmacy terminal 12 to the pharmacy information collection server 40 may include, for example, blood pressure values ​​measured by a sphygmomanometer or test results obtained using a blood test kit. While FIG. 1 illustrates an example in which the PHR device 13 is located within a pharmacy, the present invention is not limited to such an example. For example, the PHR device 13 may be a device owned by a user who is outside the pharmacy. In this case, the PHR device 13 may transmit PHR information to the PHR server 70 when the user is outside the pharmacy.

[0024] (5) User Terminal 20 The user terminal 20 is a terminal used by a user. In this embodiment, the user is a person (purchaser) who purchases medicine at a pharmacy. The user terminal 20 is, for example, a mobile terminal such as a smartphone or a tablet terminal, or a PC.

[0025] The user terminal 20 is communicably connected to the CMS server 80 via the network NW. In communication with the CMS server 80, the user terminal 20 receives questionnaire information and transmits questionnaire response information. The questionnaire information is information indicating a questionnaire conducted as part of follow-up for users who have purchased medicine at a pharmacy. The questionnaire, for example, asks about the efficacy and presence or absence of side effects of the medicine purchased by the user. The questionnaire response information is information indicating the user's responses to the questionnaire.

[0026] (6) Customer Terminal 30 The customer terminal 30 is a terminal used by a customer. In this embodiment, the customer is a company (e.g., a pharmaceutical company) that does business with the pharmacy. The customer terminal 30 is, for example, a mobile terminal such as a smartphone or a tablet terminal, or a PC.

[0027] The customer terminal 30 is communicably connected to the pharmacy information collection server 40 via the network NW. In communication with the pharmacy information collection server 40, the customer terminal 30 receives marketing information. The marketing information is information that indicates the results of analyzing, from a marketing perspective, information collected by the pharmacy information collection server 40, which will be described later.

[0028] (7) Pharmacy Information Collection Server 40 The pharmacy information collection server 40 is a server that collects and manages various information about users who purchase medicines at pharmacies. The information managed by the pharmacy information collection server 40 includes, for example, purchase history information or pharmacy-collected information. The pharmacy-collected information is information collected from users by pharmacists at pharmacies. The pharmacy-collected information includes, for example, question and answer information or PHR information. The question and answer information is information indicating the answers given by users to questions asked by pharmacists. The pharmacy information collection server 40 is an example of a pharmacy information collection device. The pharmacy information collection server 40 is composed of one server or multiple servers (for example, cloud servers).

[0029] The pharmacy information collection server 40 is communicatively connected to the POS terminal 10, the microphone 11, the pharmacy terminal 12, the customer terminal 30, the inventory management server 50, the CRM server 60, the PHR server 70, and the CMS server 80 via the network NW. In communication with the POS terminal 10, the pharmacy information collection server 40 receives purchase history information. In communication with the microphone 11, the pharmacy information collection server 40 receives voice data. In communication with the pharmacy terminal 12, the pharmacy information collection server 40 receives information corresponding to operations performed on the pharmacy terminal 12 by a pharmacist or a user. In communication with the customer terminal 30, the pharmacy information collection server 40 transmits marketing information. In communication with the inventory management server 50, the pharmacy information collection server 40 receives inventory information. In communication with the CRM server 60, the pharmacy information collection server 40 receives customer information. In communication with the PHR server 70, the pharmacy information collection server 40 receives PHR information. In communication with the CMS server 80, the pharmacy information collection server 40 transmits purchase history information.

[0030] (8) Inventory Management Server 50 The inventory management server 50 is a server that executes processes for managing the inventory of products sold at pharmacies. The inventory management server 50 is configured as one server or multiple servers (e.g., cloud servers).

[0031] The inventory management server 50 is communicably connected to the POS terminal 10, the pharmacy terminal 12, and the pharmacy information collection server 40 via the network NW. In communication with the POS terminal 10, the inventory management server 50 receives information necessary to update the inventory of drugs purchased by users. In communication with the pharmacy terminal 12 and the pharmacy information collection server 40, the inventory management server 50 sends and receives inventory information.

[0032] (9) CRM Server 60 The CRM server 60 is a server that executes processes for managing information (customer information) related to customers of the pharmacy. The CRM server 60 is configured as one server or multiple servers (for example, cloud servers).

[0033] The CRM server 60 is communicably connected to the pharmacy information collection server 40 via the network NW. In communication with the pharmacy information collection server 40, the CRM server 60 transmits customer information.

[0034] (10) PHR Server 70 The PHR server 70 is a server that executes a process for managing PHR information. The PHR server 70 is configured as one server or multiple servers (for example, cloud servers).

[0035] The PHR server 70 is communicably connected to the PHR device 13 and the pharmacy information collection server 40 via the network NW. In communication with the PHR device 13, the PHR server 70 receives PHR information. In communication with the pharmacy information collection server 40, the PHR server 70 transmits PHR information.

[0036] (11) CMS Server 80 The CMS server 80 is a server that executes processes for providing content to users. The content is, for example, content related to user follow-up (such as a questionnaire). The CMS server 80 is configured as one server or multiple servers (for example, cloud servers).

[0037] The CMS server 80 is communicably connected to the user terminal 20 and the pharmacy information collection server 40 via the network NW. In communication with the user terminal 20, the CMS server 80 transmits questionnaire information and receives questionnaire response information. In communication with the pharmacy information collection server 40, the CMS server 80 receives purchase history information.

[0038] Various UIs (User Interfaces) are displayed on the pharmacy terminal 12, the user terminal 20, and the customer terminal 30 by an application (hereinafter also referred to as a "pharmacy information collection app") that enables pharmacists, users, and customers to use the pharmacy information collection system 1. Pharmacists, users, and customers can use the pharmacy information collection system 1 by operating the UI displayed on each terminal by the pharmacy information collection app. The functions of the pharmacy information collection app may be provided by installing the pharmacy information collection app on each terminal (i.e., a native app), or may be provided by a web system (i.e., a web app). In the case of a web app, the pharmacy information collection app is managed by a server, and its functions are provided via a web browser.

[0039] 2. Functional Configuration of the Pharmacy Information Collection Server The configuration of the pharmacy information collection system 1 according to this embodiment has been described above. Next, the functional configuration of the pharmacy information collection server 40 according to this embodiment will be described with reference to FIGS. 2 to 6. FIG. 2 is a block diagram showing an example of the functional configuration of the pharmacy information collection server 40 according to this embodiment. As shown in FIG. 2, the pharmacy information collection server 40 includes a communication unit 410, a storage unit 420, and a control unit 430.

[0040] (1) Communication Unit 410 The communication unit 410 has a function of transmitting and receiving various information. The communication unit 410 is communicably connected to the POS terminal 10, the microphone 11, the pharmacy terminal 12, the customer terminal 30, the inventory management server 50, the CRM server 60, the PHR server 70, and the CMS server 80 via the network NW, and transmits and receives various information.

[0041] (2) Storage Unit 420 The storage unit 420 has a function of storing various types of information. The storage unit 420 is configured by a storage medium provided as hardware in the pharmacy information collection server 40, such as a hard disk drive (HDD), a solid state drive (SSD), a flash memory, an electrically erasable programmable read-only memory (EEPROM), a random access read / write memory (RAM), a read-only memory (ROM), or any combination of these storage media.

[0042] The storage unit 420 stores purchase history information, pharmacy collected information, and PHR information in association with user identification information (e.g., a user ID). The purchase history information is information acquired by a purchase history information acquisition unit 432 (described later). The pharmacy collected information and PHR information are information acquired by a pharmacy collected information acquisition unit 434 (described later).

[0043] (3) Control Unit 430 The control unit 430 has a function of controlling the overall operation of the pharmacy information collection server 40. The control unit 430 is realized, for example, by causing a central processing unit (CPU) or a graphics processing unit (GPU) provided as hardware in the pharmacy information collection server 40 to execute a program. As shown in FIG. 2 , the control unit 430 includes an identification information acquisition unit 431, a purchase history information acquisition unit 432, a voice recognition unit 433, a pharmacy collection information acquisition unit 434, an analysis unit 435, and an output processing unit 436.

[0044] (3-1) Identification Information Acquisition Unit 431 The identification information acquisition unit 431 has a function of acquiring the user's identification information. The identification information acquisition unit 431 acquires the user ID received by the communication unit 410 from the pharmacy terminal 12 as the identification information.

[0045] (3-2) Purchase History Information Acquisition Unit 432 The purchase history information acquisition unit 432 has a function of acquiring purchase history information. The purchase history information acquisition unit 432 acquires the purchase history information received by the communication unit 410 from the POS terminal 10. The purchase history information includes, for example, the name (product name), quantity, price, or purchase date and time of the medicine purchased by the user at the pharmacy.

[0046] (3-3) Speech Recognition Unit 433 The speech recognition unit 433 has a function of performing speech recognition processing. The speech recognition unit 433 acquires speech data received by the communication unit 410 from the microphone 11. The speech recognition unit 433 performs speech recognition processing on the acquired speech data and converts it into text data. Note that the speech recognition unit 433 may extract only necessary information from the text data converted from the speech data.

[0047] (3-4) Pharmacy collected information acquisition unit 434 The pharmacy collected information acquisition unit 434 has a function of acquiring pharmacy collected information. The pharmacy collected information acquisition unit 434 acquires pharmacy collected information that a pharmacist collects from a user based on interactions between the user and a pharmacist at a pharmacy when the user purchases medicine at a pharmacy.

[0048] In the interaction between the user and the pharmacist, the pharmacist asks the user questions related to the medicine to be purchased. The medicine-related questions include at least questions to confirm the user's main complaint, the user's allergies, and the reason for purchasing the medicine. The medicine-related questions may further include questions to confirm information (factors) that influenced the purchase of the medicine. Factors that influence the purchase of a medicine include, for example, product recognition, word-of-mouth, price, brand, and the doctor's or pharmacist's ability to explain. The medicine-related questions may further include questions to confirm preferences for the medicine. The preferences for the medicine include, for example, preferences regarding the price, efficacy, immediate effect, or generic drugs. The medicine-related questions may further include questions to confirm remaining medicine. The medicine-related questions may further include questions to check the appropriateness of the prescribed dosage.

[0049] When the user answers a question from a pharmacist, the pharmacy collected information acquisition unit 434 acquires, as pharmacy collected information, question answer information indicating the content of the user's answer to the question. In this embodiment, the pharmacy collected information acquisition unit 434 acquires, as pharmacy collected information, text data converted by the voice recognition unit 433.

[0050] Furthermore, in the interaction between the user and the pharmacist, the pharmacist may request the user to provide PHR information. When the user agrees to provide the PHR information, the pharmacy collected information acquisition unit 434 acquires the user's PHR information as pharmacy collected information in cooperation with the PHR device 13. In this embodiment, the pharmacy collected information acquisition unit 434 acquires the PHR information received by the communication unit 410 from the PHR device 13 as pharmacy collected information.

[0051] (3-5) Analysis Unit 435 The analysis unit 435 has a function of performing analysis using various information. The analysis unit 435 analyzes the information stored in the storage unit 420. The analysis unit 435 performs, for example, statistical analysis. As an example, the analysis unit 435 analyzes the sales share of drugs based on the purchase history information of the pharmacy-collected information stored in the storage unit 420. The analysis unit 435 may also analyze the reason why a user purchased a drug based on the reason for purchasing the drug indicated by the question and answer information of the pharmacy-collected information. Furthermore, if prescription information can be acquired, the analysis unit 435 may also perform analysis based on the prescription information. As an example, the analysis unit 435 performs an analysis regarding the number of prescriptions at a hospital based on the name of the hospital that prescribed the drug indicated in the prescription information.

[0052] (3-6) Output Processing Unit 436 The output processing unit 436 has a function of performing processing related to the output of various information. For example, based on the analysis results, the output processing unit 436 generates and outputs marketing information for pharmacies to present to customers. Examples of marketing information include analysis results of drug sales share, analysis results of drug purchase reasons, and rankings of hospitals with the highest number of prescriptions. More specifically, the marketing information may include market information (such as population or GDP (Gross Domestic Product)), data such as the region in which each drug is sold, which company's products are sold, and the price at which each drug is sold. Utilizing this data makes it possible to visualize the market situation. The market information may be sold to pharmaceutical companies, government-related organizations, research institutions, etc.

[0053] Here, a specific example of the marketing information according to this embodiment will be described with reference to Figures 3 to 6. Figures 3 to 6 are diagrams showing an example of the marketing information according to this embodiment.

[0054] FIG. 3 shows a pie chart indicating drug sales shares generated by the output processing unit 436 based on the analysis results of drug sales shares by the analysis unit 435. As an example, the sales shares of pain relievers for Company A (our company), Company B, Company C, and Company D are shown. As shown in FIG. 3, the sales shares are ranked in descending order of size, followed by Company A, Company B, Company C, and Company D. FIG. 4 shows a bar graph indicating drug purchase reasons generated by the output processing unit 436 based on the analysis results of drug purchase reasons by the analysis unit 435. As an example, the degrees of applicability and average values ​​for Company A (our company), Company B, Company C, and Company D for four reasons, "trustworthy brand," "effective," "few side effects," and "low price," are shown. FIG. 5 shows a scatter plot indicating a drug purchase reason perception map generated by the output processing unit 436 based on the analysis results of drug purchase reasons by the analysis unit 435. As an example, a purchase reason perception map corresponding to the analysis results of purchase reasons shown in FIG. 4 is shown. 6 shows a table showing a ranking of hospitals with a large number of prescriptions generated by the output processing unit 436 based on the analysis results of the number of prescriptions at hospitals by the analysis unit 435. As an example, the ranking of hospitals with a large number of prescriptions and their trends is shown for each of Company A (our own company), Company B, Company C, and Company D.

[0055] <3. Functional Configuration of PHR Server> The functional configuration of the pharmacy information collection server 40 according to this embodiment has been described above. Note that descriptions of the functional configurations of the inventory management server 50 and the CRM server 60 according to this embodiment will be omitted. Next, the functional configuration of the PHR server 70 according to this embodiment will be described with reference to FIG. 7. FIG. 7 is a block diagram showing an example of the functional configuration of the PHR server 70 according to this embodiment. As shown in FIG. 7, the PHR server 70 includes a communication unit 710, a storage unit 720, and a control unit 730.

[0056] (1) Communication Unit 710 The communication unit 710 has a function of transmitting and receiving various information. The communication unit 710 is communicably connected to the PHR device 13 and the pharmacy information collection server 40 via the network NW, and transmits and receives various information.

[0057] (2) Storage Unit 720 The storage unit 720 has a function of storing various information. The storage unit 720 is configured by a storage medium provided as hardware in the PHR server 70, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 720 stores, for example, PHR information received by the communication unit 710 from the PHR device 13.

[0058] (3) Control Unit 730 The control unit 730 has a function of controlling the overall operation of the PHR server 70. The control unit 730 is realized, for example, by causing a CPU or GPU provided as hardware in the PHR server 70 to execute a program. As shown in FIG. 7 , the control unit 730 includes a PHR cooperation processing unit 731.

[0059] (3-1) PHR Linkage Processing Unit 731 The PHR linkage processing unit 731 has a function of performing processing related to linkage of PHR information. When the PHR linkage processing unit 731 receives a request for PHR information from the pharmacy information collection server 40, it links (transmits) the PHR information to the pharmacy information collection server 40. At this time, the PHR linkage processing unit 731 may acquire the latest PHR information from the PHR device 13 in response to the request and link it to the pharmacy information collection server 40, or may link the PHR information stored in the storage unit 720 to the pharmacy information collection server 40.

[0060] <4. Functional Configuration of CMS Server> The functional configuration of the PHR server 70 according to this embodiment has been described above. Next, the functional configuration of the CMS server 80 according to this embodiment will be described with reference to Fig. 8. Fig. 8 is a block diagram showing an example of the functional configuration of the CMS server 80 according to this embodiment. As shown in Fig. 8, the CMS server 80 includes a communication unit 810, a storage unit 820, and a control unit 830.

[0061] (1) Communication Unit 810 The communication unit 810 has a function of transmitting and receiving various information. The communication unit 810 is communicably connected to the user terminal 20 and the pharmacy information collection server 40 via the network NW, and transmits and receives various information.

[0062] (2) Storage Unit 820 The storage unit 820 has a function of storing various types of information. The storage unit 820 is configured by a storage medium provided as hardware in the CMS server 80, such as an HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 820 stores, for example, questionnaire response information that the communication unit 810 receives from the user terminal 20, or purchase history information that the communication unit 810 receives from the pharmacy information collection server 40.

[0063] (3) Control Unit 830 The control unit 830 has a function of controlling the overall operation of the CMS server 80. The control unit 830 is realized, for example, by causing a CPU or GPU provided as hardware in the CMS server 80 to execute a program. As shown in FIG. 8 , the control unit 830 includes a follow-up processing unit 831.

[0064] (3-1) Follow-up Processing Unit 831 The follow-up processing unit 831 has a function of performing processing related to follow-up for users who have purchased medicine. For example, after a predetermined period of time has passed since the user purchased the medicine, the follow-up processing unit 831 conducts a questionnaire with the user to confirm the efficacy and presence or absence of side effects of the purchased medicine. To this end, the follow-up processing unit 831 checks whether a predetermined period of time has passed since the user purchased the medicine, based on the purchase history information received by the communication unit 810 from the pharmacy information collection server 40. If the predetermined period of time has passed, the follow-up processing unit 831 generates questionnaire information based on the purchase history information and transmits it from the communication unit 810 to the user terminal 20.

[0065] 5. Processing Flow The functional configuration of the CMS server 80 according to this embodiment has been described above. Next, the processing flow according to this embodiment will be described with reference to FIGS.

[0066] (1) Process flow for acquiring user ID and answer information for question The process flow for acquiring user ID and answer information for question according to this embodiment will be described with reference to Fig. 9. Fig. 9 is a sequence diagram showing an example of the process flow for acquiring user ID and answer information for question according to this embodiment.

[0067] First, the process flow for acquiring a user ID from step S101 to step S106 shown in FIG. 9 will be described. As shown in FIG. 9, first, a user visits a pharmacy (step S101). The pharmacist confirms the user ID of the visiting user (step S102). The user provides the user ID to the pharmacist (step S103). The pharmacist inputs the user ID of the user into the pharmacy terminal 12 (step S104). The pharmacy terminal 12 transmits the user ID input by the pharmacist to the pharmacy information collection server 40 (step S105). The identification information acquisition unit 431 of the pharmacy information collection server 40 acquires the user ID received by the communication unit 410 from the pharmacy terminal 12 (step S106).

[0068] If the user does not have a user ID, the pharmacist registers the user and issues a user ID. At this time, the pharmacist confirms with the user whether or not the user agrees to the use of the user's data in the pharmacy information collection system 1. The pharmacist registers the user's consent to the use of data in the pharmacy information collection server 40 via the pharmacy terminal 12.

[0069] Next, the process flow for acquiring question and answer information from step S201 to step S208 shown in FIG. 9 will be described. First, the pharmacist orally asks the user a question related to the medicine to be purchased (step S201). The user orally answers the question from the pharmacist (step S202). The pharmacist repeats the user's answer (step S203). The microphone 11 collects the voice of the pharmacist repeating the user's answer (step S204). The microphone 11 acquires voice data of the collected voice (step S205). The microphone 11 transmits the acquired voice data to the pharmacy information collection server 40 (step S206).

[0070] The voice recognition unit 433 of the pharmacy information collection server 40 performs voice recognition processing on the voice data received by the communication unit 410 from the microphone 11 and acquires text data from the voice data (step S207). The pharmacy collected information acquisition unit 434 of the pharmacy information collection server 40 acquires, as pharmacy collected information, question and answer information indicated by the text data acquired from the voice data by the voice recognition unit 433 (step S208). The pharmacy collected information acquisition unit 434 registers the acquired question and answer information in the storage unit 420 of the pharmacy information collection server 40 (step S209). At this time, the storage unit 420 stores the question and answer information in association with the user ID acquired by the identification information acquisition unit 431.

[0071] (2) Process flow related to PHR information acquisition The process flow related to PHR information acquisition according to this embodiment will be described with reference to Fig. 10. Fig. 10 is a sequence diagram showing an example of the process flow related to PHR information acquisition according to this embodiment. Note that in the example shown in Fig. 10, it is assumed that the user has consented to the provision of PHR information measured by the PHR device 13 owned by the user.

[0072] As shown in FIG. 10 , first, the pharmacist operates the pharmacy terminal 12 to register the user's PHR device 13 (step S301). The pharmacy terminal 12 transmits a registration request for the PHR device 13 to the pharmacy information collection server 40 (step S302). The pharmacy collection information acquisition unit 434 of the pharmacy information collection server 40 receives the registration request for the PHR device 13 from the pharmacy terminal 12 via the communication unit 410 and registers the target PHR device 13 (step S303). In this registration, the pharmacy collection information acquisition unit 434 registers information about the PHR device 13, for example, in the storage unit 420 of the pharmacy information collection server 40. At this time, the storage unit 420 associates information about the PHR device 13 (e.g., identification information such as a device ID) with the user ID and stores the information.

[0073] After registering the PHR device 13, the pharmacist operates the pharmacy terminal 12 to link the user's PHR information (step S304). The pharmacy terminal 12 transmits a PHR information linking request to the pharmacy information collection server 40 (step S305). The pharmacy collected information acquisition unit 434 of the pharmacy information collection server 40 receives the PHR information linking request from the pharmacy terminal 12 via the communication unit 410 and transmits the PHR information linking request from the communication unit 410 to the PHR server 70 (step S306). At this time, the pharmacy collected information acquisition unit 434 requests the PHR server 70 to link the PHR information of the user's PHR device 13 registered in the storage unit 420.

[0074] When the communication unit 710 receives a PHR information linking request from the pharmacy information collection server 40, the PHR linking processing unit 731 of the PHR server 70 transmits the PHR information request from the communication unit 710 to the PHR device 13 (step S307). When the PHR device 13 receives the PHR information request from the PHR server 70, it transmits the latest PHR information to the PHR server 70 (step S308). When the communication unit 710 receives PHR information from the PHR device 13, the PHR linking processing unit 731 of the PHR server 70 transmits (links) the PHR information from the communication unit 710 to the pharmacy information collection server 40 (step S309).

[0075] The pharmacy collected information acquisition unit 434 of the pharmacy information collection server 40 acquires, as pharmacy collected information, the PHR information received by the communication unit 410 from the PHR server 70 (step S310). The pharmacy collected information acquisition unit 434 registers the acquired PHR information in the storage unit 420 of the pharmacy information collection server 40 (step S311). At this time, the storage unit 420 associates the PHR information with the user ID acquired by the identification information acquisition unit 431 and stores the PHR information.

[0076] (3) Processing Flow Related to Acquiring Purchase History Information The processing flow related to acquiring purchase history information according to this embodiment will be described with reference to Fig. 11. Fig. 11 is a sequence diagram showing an example of the processing flow related to acquiring purchase history information according to this embodiment.

[0077] 10 , first, the pharmacist presents the user with a list of drugs to be purchased (step S401). The user selects the drug to be purchased from the list of drugs presented by the pharmacist (step S402). The pharmacist then operates the POS terminal 10 to settle the payment for the drug to be purchased by the user (step S403).

[0078] The POS terminal 10 performs payment processing for the medicine purchased by the user in response to the pharmacist's operation (step S404). After the payment processing, the POS terminal 10 transmits information on the medicine purchased by the user (purchase history) as purchase history information to the pharmacy information collection server 40 (step S405).

[0079] The purchase history information acquisition unit 432 of the pharmacy information collection server 40 acquires the purchase history information received by the communication unit 410 from the POS terminal 10 (step S406). The purchase history information acquisition unit 432 registers the acquired purchase history information in the storage unit 420 of the pharmacy information collection server 40 (step S407). At this time, the storage unit 420 associates the purchase history information with the user ID acquired by the identification information acquisition unit 431 and stores the information.

[0080] (4) Process Flow for Conducting a Survey of Users The process flow for conducting a survey of users according to this embodiment will be described with reference to Fig. 12. Fig. 12 is a sequence diagram showing an example of the process flow for conducting a survey of users according to this embodiment.

[0081] As shown in FIG. 12 , the follow-up processing unit 831 of the CMS server 80 transmits a request for purchase history information from the communication unit 810 to the pharmacy information collection server 40 (step S501). When the communication unit 410 of the pharmacy information collection server 40 receives the request for purchase history information from the CMS server 80, the communication unit 410 transmits the purchase history information registered in the storage unit 420 to the CMS server 80 (step S502). The follow-up processing unit 831 of the CMS server 80 checks whether a predetermined period has passed since the user purchased the medicine based on the purchase history information received by the communication unit 810 from the pharmacy information collection server 40 (step S503). If the predetermined period has passed (step S503 / YES), the process proceeds to step S504. On the other hand, if the predetermined period has not passed (step S503 / NO), the process repeats step S503.

[0082] If the process proceeds to step S504, the follow-up processing unit 831 transmits the survey information from the communication unit 810 to the user terminal 20 (step S504). The user terminal 20 displays the survey based on the survey information received from the CMS server 80 (step S505). The user responds to the survey displayed on the user terminal 20 (step S506). The user terminal 20 transmits survey response information indicating the user's responses to the survey to the CMS server 80 (step S507). The follow-up processing unit 831 of the CMS server 80 registers the survey response information received by the communication unit 810 from the user terminal 20 in the storage unit 820 of the CMS server 80 (step S508).

[0083] (5) Processing Flow Related to Display of Marketing Information The processing flow related to display of marketing information according to this embodiment will be described with reference to Fig. 13. Fig. 13 is a sequence diagram showing an example of the processing flow related to display of marketing information according to this embodiment.

[0084] 13, the customer operates the customer terminal 30 to request an analysis (step S601). The customer terminal 30 transmits the analysis request to the pharmacy information collection server 40 (step S602).

[0085] When the communication unit 410 receives the analysis request from the customer terminal 30, the analysis unit 435 of the pharmacy information collection server 40 performs analysis processing based on the information registered in the storage unit 420 (step S603). The output processing unit 436 of the pharmacy information collection server 40 generates marketing information based on the results of the analysis by the analysis unit 435 (step S604). The output processing unit 436 transmits the generated marketing information from the communication unit 410 to the customer terminal 30 (step S605).

[0086] The customer terminal 30 displays the marketing information received from the pharmacy information collection server 40 (step S606). The customer checks the marketing information displayed on the customer terminal 30 (step S607).

[0087] The processing flow according to this embodiment has been described above. As described above, the pharmacy information collection system 1 according to this embodiment includes an identification information acquisition unit 431 that acquires identification information of a user who purchases medicines at a pharmacy, a purchase history information acquisition unit 432 that acquires purchase history information indicating the purchase history of medicines purchased by the user, a pharmacy-collected information acquisition unit 434 that acquires pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases medicines at the pharmacy, and a storage unit 420 that stores the acquired purchase history information and pharmacy-collected information in association with the acquired identification information.

[0088] With this configuration, pharmacists can register information obtained through interactions (communication) with users (patients) at pharmacies by using the pharmacy information collection system 1. Therefore, the pharmacy information collection system 1 according to this embodiment enables pharmacists to collect and register information from users who purchase medicines at pharmacies.

[0089] 6. Modifications The above describes the embodiments. Next, modifications of the above-described embodiments will be described. Note that each modification described below may be applied to the embodiment alone or in combination with the embodiment. Furthermore, each modification may be applied in place of the configuration described in the embodiment, or may be applied in addition to the configuration described in the embodiment.

[0090] In the above-described embodiment, an example has been described in which the user's answer to the pharmacist's question (question-answer information, such as the reason for purchasing the medicine) is input by voice based on a verbal exchange between the user and the pharmacist. However, this is not limiting. For example, the user's answer to the pharmacist's question may be input by operating the pharmacy terminal 12. In this case, the input question-answer information indicating the user's answer is transmitted from the pharmacy terminal 12 to the pharmacy information collection server 40.

[0091] Here, referring to Figures 14 to 16, we will explain an example in which a pharmacist inputs an answer obtained verbally from a user to a question by operating a screen for inputting an answer (hereinafter also referred to as the "answer input screen") displayed on the pharmacy terminal 12.

[0092] Fig. 14 is a block diagram showing an example of the functional configuration of a pharmacy information collection server 40a according to a modification of this embodiment. As shown in Fig. 14, the pharmacy information collection server 40a has a functional configuration similar to that of the pharmacy information collection server 40 shown in Fig. 2, but some of the functional configuration is different. The pharmacy information collection server 40a has a question and answer information acquisition unit 437 instead of the voice recognition unit 433 in the pharmacy information collection server 40.

[0093] The question and answer information acquisition unit 437 has a function of performing processing to acquire a user's answer. The question and answer information acquisition unit 437 causes the pharmacy terminal 12 to display an answer input screen. For example, a pharmacist may input the user's answer into the answer input screen, but the user may also input the answer themselves. That is, the user's answer to the pharmacist's question may be input into the answer input screen by operating the pharmacy terminal 12. The pharmacy terminal 12 transmits the question and answer information input into the answer input screen to the pharmacy information collection server 40. The question and answer information acquisition unit 437 acquires the question and answer information received by the communication unit 410 from the pharmacy terminal 12. The question and answer information acquired by the question and answer information acquisition unit 437 is registered in the memory unit 420 of the pharmacy information collection server 40 by the pharmacy collection information acquisition unit 434.

[0094] The answer input screen may also allow the user ID (patient ID) of the user answering the question to be input. The input user ID is transmitted from the pharmacy terminal 12 to the pharmacy information collection server 40. The question and answer information acquisition unit 437 acquires the user ID received from the pharmacy terminal 12 by the communication unit 410, and causes the pharmacy terminal 12 to display an answer input screen showing display content corresponding to the user ID (e.g., the user's reason for purchasing the medicine). This allows the question and answer information acquisition unit 437 to display a different answer input screen for each user on the pharmacy terminal 12. The question and answer information acquisition unit 437 acquires the user ID and question and answer information entered by the pharmacist on the answer input screen. The pharmacy collection information acquisition unit 434 associates the user ID and question and answer information acquired by the question and answer information acquisition unit 437 and registers them in the storage unit 420 of the pharmacy information collection server 40.

[0095] Fig. 15 is a diagram showing an example of an answer input screen according to a modified example of this embodiment. The answer input screen IG shown in Fig. 15 is a screen for inputting the user's answer to the pharmacist's question. As shown in Fig. 15, the answer input screen IG has input areas AR1 to AR3 and buttons B1 to B3. Button B1 is a search button. Buttons B2 and B3 are slide buttons.

[0096] The input area AR1 is an area for inputting a user ID. For example, the user ID confirmed by the pharmacist with the user is entered as text in the input area AR1. When the pharmacist presses button B1 after entering the user ID, user information linked to the user ID is searched. Depending on the search results, input areas AR2 and AR3 are displayed. The input area AR2 is an area for inputting whether or not the medicine is to be used by the user. The input area AR2 also displays a timestamp indicating the shopping date (the date the medicine was purchased). The input of whether or not the medicine is to be used by the user can be made by, for example, swiping button B2 left or right to select either option. In FIG. 15 , as an example, button B2 is swiped right to select that the medicine is to be used by someone other than the user. The input area AR3 is an area for inputting the reason for purchasing the medicine. The reason for purchasing the medicine can be input by, for example, swiping button B3 left or right to select the appropriate reason. FIG. 15 shows, as an example, four purchase reasons: "because it's cheap," "because the pharmacist recommended it," "because I like the brand," and "because it's high quality." Buttons B3-1 to B3-4 corresponding to the respective purchase reasons are provided. In the example shown in FIG. 15, "because it's cheap" is selected as the purchase reason by swiping button B3-1 to the right. The user does not need to select a reason for purchasing a medicine. The user may select only one reason for purchasing a medicine, or may select multiple reasons for purchasing a medicine.

[0097] FIG. 16 is a sequence diagram showing an example of a process flow for acquiring a user ID and answer information according to a modification of the present embodiment.

[0098] First, the process flow for displaying the input response screen in steps S701 to S707 shown in FIG. 16 will be described. As shown in FIG. 16, first, a user visits a pharmacy (step S701). A pharmacist confirms the user ID of the visiting user (step S702). The user ID is confirmed, for example, at the time of payment. The user provides the user ID to the pharmacist (step S703). The user may provide the user ID by presenting a membership card at the time of payment, or may provide the user ID verbally. The pharmacist inputs the user ID of the user into the pharmacy terminal 12 (step S704). The pharmacy terminal 12 transmits the user ID input by the pharmacist to the pharmacy information collection server 40 (step S705). The identification information acquisition unit 431 of the pharmacy information collection server 40 acquires the user ID received by the communication unit 410 from the pharmacy terminal 12 (step S706). The question and answer information acquisition unit 437 of the pharmacy information collection server 40 displays an answer input screen corresponding to the acquired user ID on the pharmacy terminal 12 (step S707). At this time, a timestamp is assigned to each screen.

[0099] Next, the process flow for acquiring answer-to-question information from step S801 to step S806 shown in FIG. 16 will be described. First, the pharmacist orally asks the user questions related to the medicine to be purchased (step S801). The user orally answers the questions from the pharmacist (step S802). The pharmacist inputs the user's answers into the answer input screen (step S803). After input is complete, the pharmacy terminal 12 transmits the input answer-to-question information to the pharmacy information collection server 40 (step S804).

[0100] The pharmacy collected information acquisition unit 434 of the pharmacy information collection server 40 acquires the question and answer information received by the communication unit 410 from the pharmacy terminal 12 as pharmacy collected information (step S805). The pharmacy collected information acquisition unit 434 registers the acquired question and answer information in the storage unit 420 of the pharmacy information collection server 40 (step S806). At this time, the storage unit 420 stores the question and answer information in association with the user ID acquired by the identification information acquisition unit 431.

[0101] Note that input of answer information to question using the voice recognition process in the above-described embodiment and input of answer information using the answer input screen in this modification may be used together.

[0102] In the above-described embodiment, the analysis unit 435 analyzes the name of the hospital that prescribed the drug indicated in the prescription information, and the output processing unit 436 generates information about the hospital name. However, this is not a limitation. For example, if the name of the doctor who prescribed the drug is known from the prescription information, the analysis unit 435 may analyze the doctor's name, and the output processing unit 436 may generate information about the doctor's name. As an example, the analysis unit 435 may compile the names of the doctors who prescribed each drug, and the output processing unit 436 may generate and output information listing which doctors prescribe which drugs most frequently. This allows customers to use this information to make sales calls to doctors who prescribe competing products.

[0103] In the above-described embodiment, an example has been described in which the information generated by the output processing unit 436 based on the results of the analysis by the analysis unit 435 of the pharmacy information collection server 40 is marketing information, but the present invention is not limited to such an example. For example, the output processing unit 436 may generate and output information listing the pharmacy's inventory based on the pharmacy's inventory information. This allows customers to use the information to promote their own products to pharmacies that are running low on competing drugs.

[0104] In the above-described embodiment, the content of the follow-up by the follow-up processing unit 831 of the CMS server 80 is the implementation of a questionnaire, but the present invention is not limited to this example. For example, the content of the follow-up may be related to drug sales promotion, such as distribution of coupons.

[0105] The above describes a modified embodiment of the present invention. Note that some or all of the functions of the pharmacy information collection system 1, POS terminal 10, microphone 11, pharmacy terminal 12, PHR device 13, user terminal 20, customer terminal 30, pharmacy information collection server 40, inventory management server 50, CRM server 60, PHR server 70, and CMS server 80 in the above-described embodiment may be implemented by a computer. In this case, the functions may be implemented by recording a program for implementing the functions on a computer-readable recording medium and loading and executing the program on the recording medium into a computer system. Note that the term "computer system" here includes hardware such as an OS and peripheral devices. Furthermore, the term "computer-readable recording medium" refers to portable media such as a flexible disk, optical magnetic disk, ROM, or CD-ROM, or a storage device such as a hard disk built into a computer system. Furthermore, the term "computer-readable recording medium" may also include a medium that dynamically stores a program for a short period of time, such as a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line, or a medium that stores a program for a certain period of time, such as a volatile memory within a computer system that serves as a server or client in such a case. Furthermore, the program may be one that realizes part of the above-mentioned functions, or may be one that can realize the above-mentioned functions in combination with a program already stored in the computer system, or may be one that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0106] The embodiments of the present invention have been described in detail above with reference to the drawings, but the specific configuration is not limited to that described above, and various design changes and the like are possible within the scope that does not deviate from the gist of the present invention.

[0107] In the above description, an example has been described in which a pharmacist confirms a user's user ID and enters it into the pharmacy terminal 12, thereby transmitting the user ID to the pharmacy information collection server 40, 40a. However, the user ID of the user stored in the pharmacy information collection server 40 (storage unit 420) may also be acquired by optically reading a membership card held by the user or a prescription bearing the user's name with a scanner. In this case, the acquired user ID may be displayed on the pharmacy terminal 12, or, for example, the acquired user ID may be displayed (or automatically entered) on the answer input screen of the pharmacy terminal 12.

[0108] <Additional Notes> The pharmacy information collection system, pharmacy information collection method, and program described in the embodiments can be understood, for example, as follows.

[0109] (1) The pharmacy information collection system according to the first aspect includes an identification information acquisition unit that acquires identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition unit that acquires purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy collected information acquisition unit that acquires pharmacy collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy; and a memory unit that stores the acquired purchase history information and pharmacy collected information in association with the acquired identification information.

[0110] (2) A pharmacy information collection system according to a second aspect is the pharmacy information collection system of (1), wherein the pharmacy collection information acquisition unit acquires, as the pharmacy collection information, question and answer information indicating the content of the user's answer to the question when, during the interaction, the pharmacist asks the user a question related to the medicine the user is purchasing and the user answers the question.

[0111] (3) A pharmacy information collection system according to a third aspect is a pharmacy information collection system according to (2), wherein the questions related to the drug include at least questions to confirm the user's main complaint, the user's allergies, and the reason for purchasing the drug.

[0112] (4) A pharmacy information collection system according to a fourth aspect is a pharmacy information collection system according to (3), wherein the questions related to the drug further include questions to confirm information that influenced the purchase of the drug.

[0113] (5) A pharmacy information collection system according to a fifth aspect is the pharmacy information collection system of (3), wherein the questions related to the medication further include a question to confirm the patient's preference for the medication.

[0114] (6) The pharmacy information collection system of the sixth aspect is the pharmacy information collection system of (2), further comprising: a voice acquisition unit that acquires voice data of the pharmacist repeating the answer when the user answers the question; and a voice recognition unit that converts the acquired voice data into text data by voice recognition, and the pharmacy information acquisition unit acquires the converted text data as the question answer information.

[0115] (7) The pharmacy information collection system of the seventh aspect is the pharmacy information collection system of (2), further comprising a question and answer information acquisition unit that displays an answer input screen corresponding to the user's identification information on a pharmacy terminal and acquires the question and answer information entered by the pharmacist on the answer input screen, and the pharmacy collected information acquisition unit acquires the question and answer information acquired by the question and answer information acquisition unit as the pharmacy collected information.

[0116] (8) The pharmacy information collection system of the eighth aspect is the pharmacy information collection system of (1), wherein, when the pharmacist requests the user to provide PHR information during the interaction and the user agrees to the provision of the PHR information, the pharmacy collection information acquisition unit cooperates with a PHR device to acquire the user's PHR information as the pharmacy collection information, and the memory unit associates the acquired PHR information with the identification information and stores it.

[0117] (9) The pharmacy information collection system of the ninth aspect is the pharmacy information collection system of (1), further including a follow-up processing unit that conducts a questionnaire with the user to confirm the efficacy and presence or absence of side effects of the purchased drug after a predetermined period has elapsed since the user purchased the drug.

[0118] (10) The pharmacy information collection system according to the tenth aspect is the pharmacy information collection system of (1), further comprising an analysis unit that analyzes the information stored in the memory unit, and an output processing unit that generates and outputs marketing information for the pharmacy to present to customers based on the analysis results.

[0119] (11) The pharmacy information collection system of the eleventh aspect is the pharmacy information collection system of (10), wherein the analysis unit analyzes the reason why the user purchased the medicine based on the pharmacy collected information, and the output processing unit generates and outputs the marketing information indicating the analysis results of the reason for purchasing the medicine.

[0120] (12) A pharmacy information collection system according to a twelfth aspect includes: an identification information acquisition unit that acquires identification information of a user who purchases a drug at a pharmacy; a purchase history information acquisition unit that acquires purchase history information indicating a purchase history of the drug purchased by the user; a pharmacy-collected information acquisition unit that acquires pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on an exchange between the user and a pharmacist at the pharmacy when the user purchases the drug at the pharmacy; and a storage unit that associates the acquired purchase history information and the pharmacy-collected information with the acquired identification information and stores the associated information, wherein the pharmacy-collected information acquisition unit acquires, as the pharmacy-collected information, question and answer information indicating the user's answer to the question when the pharmacist asks the user a question related to the drug purchased by the user during the exchange; and the question and answer information related to the drug includes at least questions to confirm the user's main complaint, allergies of the user, and a reason for purchasing the drug; a voice recognition unit that converts the acquired voice data into text data by voice recognition; a question and answer information acquisition unit that displays an answer input screen corresponding to the user's identification information on a pharmacy terminal and acquires the question and answer information entered by the pharmacist on the answer input screen; an analysis unit that analyzes the information stored in the memory unit; and an output processing unit that generates and outputs marketing information for the pharmacy to present to customers based on the analysis results, wherein the pharmacy collected information acquisition unit acquires the converted text data as the question and answer information, the pharmacy collected information acquisition unit acquires the question and answer information acquired by the question and answer information acquisition unit as the pharmacy collected information, the analysis unit analyzes the reason why the user purchased the drug based on the pharmacy collected information, and the output processing unit generates and outputs the marketing information indicating the analysis results of the reasons for purchasing the drug.

[0121] (13) The pharmacy information collection method of the thirteenth aspect includes an identification information acquisition process for acquiring identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition process for acquiring purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy-collected information acquisition process for acquiring pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy; and a storage process for linking the acquired purchase history information and the pharmacy-collected information to the acquired identification information and storing them, and is executed by a computer.

[0122] (14) The program relating to the fourteenth aspect causes a computer to function as an identification information acquisition means for acquiring identification information of a user who purchases medicine at a pharmacy, a purchase history information acquisition means for acquiring purchase history information indicating the purchase history of the medicine purchased by the user, a pharmacy-collected information acquisition means for acquiring pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy, and a storage means for linking the acquired purchase history information and the pharmacy-collected information to the acquired identification information and storing them.

[0123] The present invention can be used in a pharmacy information collection system, a pharmacy information collection method, and a program that enable pharmacists to collect and register information from users who purchase medicines at pharmacies.

[0124] DESCRIPTION OF SYMBOLS 1...Pharmacy information collection system, 10...POS terminal, 11...Microphone, 12...Pharmacy terminal, 13...PHR device, 20...User terminal, 30...Customer terminal, 40, 40a...Pharmacy information collection server, 50...Inventory management server, 60...CRM server, 70...PHR server, 80...CMS server, 410...Communication unit, 420...Storage unit, 430...Control unit, 431...Identification information acquisition unit, 432...Purchase history information acquisition unit, 433...Speech recognition unit, 434...Pharmacy collected information acquisition unit, 435...Analysis unit, 436...Output processing unit, 710...Communication unit, 720...Storage unit, 730...Control unit, 731...PHR linkage processing unit, 810...Communication unit, 820...Storage unit, 830...Control unit, 831...Follow-up processing unit, NW...Network

Claims

1. A pharmacy information collection system comprising: an identification information acquisition unit that acquires identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition unit that acquires purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy collected information acquisition unit that acquires pharmacy collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy; and a memory unit that links the acquired purchase history information and pharmacy collected information to the acquired identification information and stores them.

2. The pharmacy information collection system of claim 1, wherein the pharmacy collection information acquisition unit acquires, as the pharmacy collection information, question and answer information indicating the content of the user's answer to the question when, during the interaction, the pharmacist asks the user a question related to the medicine the user is purchasing and the user answers the question.

3. The pharmacy information collection system according to claim 2, wherein the questions related to the medicine include at least questions to confirm the user's main complaint, the user's allergies, and the reason for purchasing the medicine.

4. The pharmacy information collection system according to claim 3, wherein the questions related to the drug further include a question to confirm information that influenced the purchase of the drug.

5. The pharmacy information collection system according to claim 3, wherein the questions related to the medication further include a question to confirm the patient's preference for the medication.

6. The pharmacy information collection system of claim 2, further comprising: a voice acquisition unit that acquires voice data of the pharmacist repeating the answer when the user answers the question; and a voice recognition unit that converts the acquired voice data into text data using voice recognition, wherein the pharmacy collection information acquisition unit acquires the converted text data as the question answer information.

7. A pharmacy information collection system as described in claim 2, further comprising a question and answer information acquisition unit that displays an answer input screen corresponding to the user's identification information on a pharmacy terminal and acquires the question and answer information entered by the pharmacist on the answer input screen, wherein the pharmacy collected information acquisition unit acquires the question and answer information acquired by the question and answer information acquisition unit as the pharmacy collected information.

8. The pharmacy information collection system of claim 1, wherein the pharmacy collected information acquisition unit cooperates with a PHR device to acquire the user's PHR information as the pharmacy collected information when the pharmacist requests the user to provide PHR information during the exchange and the user agrees to the provision of the PHR information, and the memory unit links the acquired PHR information to the identification information and stores it.

9. The pharmacy information collection system of claim 1, further comprising a follow-up processing unit that, after a predetermined period of time has elapsed since the user purchased the medicine, conducts a questionnaire with the user to confirm the efficacy and presence of side effects of the purchased medicine.

10. The pharmacy information collection system of claim 1, further comprising: an analysis unit that analyzes the information stored in the memory unit; and an output processing unit that generates and outputs marketing information for the pharmacy to present to customers based on the analysis results.

11. The pharmacy information collection system of claim 10, wherein the analysis unit analyzes the reason why the user purchased the medicine based on the pharmacy-collected information, and the output processing unit generates and outputs the marketing information indicating the analysis results of the reason for purchasing the medicine.

12. A pharmacy information collection system comprising: an identification information acquisition unit that acquires identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition unit that acquires purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy collected information acquisition unit that acquires pharmacy collected information indicating information collected from the user by the pharmacist based on an exchange between the user and a pharmacist at the pharmacy when the user purchases the medicine at the pharmacy; and a storage unit that associates the acquired purchase history information and the pharmacy collected information with the acquired identification information and stores them, wherein the pharmacy collected information acquisition unit acquires question and answer information indicating the content of the user's answer to the question when the pharmacist asks the user a question related to the medicine purchased by the user during the exchange, and the user answers the question, as the pharmacy collected information, the questions related to the medicine include at least questions to confirm the user's main complaint, the user's allergies, and the reason for purchasing the medicine, and an audio acquisition unit that acquires audio data of the pharmacist repeating the answer when the user answers the question, a voice recognition unit that converts the acquired voice data into text data by voice recognition; a question and answer information acquisition unit that displays an answer input screen on a pharmacy terminal according to the user's identification information and acquires the question and answer information entered by the pharmacist on the answer input screen; an analysis unit that analyzes the information stored in the memory unit; and an output processing unit that generates and outputs marketing information for the pharmacy to present to customers based on the analysis results, wherein the pharmacy collected information acquisition unit acquires the converted text data as the question and answer information, the pharmacy collected information acquisition unit acquires the question and answer information acquired by the question and answer information acquisition unit as the pharmacy collected information, the analysis unit analyzes the reason why the user purchased the medicine based on the pharmacy collected information, and the output processing unit generates and outputs the marketing information indicating the analysis results of the reasons for purchasing the medicine.

13. A pharmacy information collection method executed by a computer, comprising: an identification information acquisition process for acquiring identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition process for acquiring purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy-collected information acquisition process for acquiring pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy; and a storage process for linking the acquired purchase history information and pharmacy-collected information to the acquired identification information and storing them.

14. A program for causing a computer to function as: an identification information acquisition means for acquiring identification information of a user who purchases medicine at a pharmacy; a purchase history information acquisition means for acquiring purchase history information indicating the purchase history of the medicine purchased by the user; a pharmacy-collected information acquisition means for acquiring pharmacy-collected information indicating information collected from the user by a pharmacist at the pharmacy based on interactions between the user and the pharmacist when the user purchases the medicine at the pharmacy; and a storage means for linking the acquired purchase history information and pharmacy-collected information to the acquired identification information and storing them.

Images