Information interaction method and apparatus, and electronic device and storage medium

Abstract

Provided in the present disclosure are an information interaction method and apparatus, and an electronic device and a storage medium. The method comprises: in response to an instruction for displaying an intelligent assistant module of a target object, displaying on a target page an intelligent assistant interaction module of the target object; and in response to an interaction instruction of a user with respect to the intelligent assistant interaction module, providing the user with reply information for the target object that is requested from an intelligent assistant model of the target object. The present disclosure can improve the convenience for the user to acquire merchant information on the basis of application software, thereby improving the information acquisition experience of the user.

Description

Information interaction method and device, electronic equipment and storage medium

[0001] The present disclosure claims priority to a Chinese patent application No. 202411010057.X, filed on July 25, 2024, and entitled "Information interaction method, device, electronic equipment and storage medium", the entire content of which is incorporated herein by reference. TECHNICAL FIELD

[0002] The present disclosure relates to the technical field of information interaction, and in particular to an information interaction method, device, electronic equipment and storage medium. BACKGROUND

[0003] With the development of network technology, users are more and more used to querying the information of a point of interest (POI) such as a travel destination or a merchant (such as a restaurant, a shopping mall, etc.) through an application software before traveling or consuming.

[0004] However, the present disclosure found that when the existing application software displays the information of the searched POI to the user, it is limited by the size of the information display page, resulting in that in some cases, the information display of a POI usually needs to be displayed in multiple levels of pages, the user needs to jump to different pages to find information, or when displayed on a single page, the page is usually very long, the user needs to constantly swipe the page to find information, and when the information of interest is not found, the user also needs to call the merchant to further obtain the information. Such a way has the problems of high information interaction cost and low efficiency. SUMMARY

[0005] The present disclosure provides an information interaction method, device, electronic equipment and storage medium, which can solve the problem of high cost and low efficiency of user interaction with merchant information based on an application program.

[0006] In a first aspect, the present disclosure provides an information interaction method, which comprises:

[0007] in response to an instruction of a smart assistant module displaying a target object, displaying a smart assistant interaction module of the target object on a target page;

[0008] in response to an interaction instruction of a user with the smart assistant interaction module, providing the user with reply information requested from a smart assistant model of the target object for the target object.

[0009] Optionally, the target page is a page displaying information of the target object returned by a search service, and before displaying the smart assistant interaction module of the target object on the target page, the method further comprises:

[0010] In response to an instruction of searching for a target object, the search service is requested to return information of the target object;

[0011] When a target page including the information of the target object is displayed, an instruction of triggering the intelligent assistant module of the target object is triggered.

[0012] Optionally, the target page is a page for displaying information of the target object, and before the intelligent assistant interaction module of the target object is displayed on the target page, the method further comprises:

[0013] In response to an access request for the target page of the target object, the target page is displayed and an instruction of triggering the intelligent assistant interaction module of the target object is triggered.

[0014] Optionally, the target page is a navigation route guidance page, and before the intelligent assistant interaction module of the target object is displayed on the target page, the method further comprises:

[0015] It is determined whether the intelligent assistant module is associated with a terminal point and / or a passing point of a navigation route displayed on the navigation route guidance page;

[0016] If yes, an instruction of triggering the intelligent assistant module of the target object is triggered when a safe driving condition is met and / or a distance from the terminal point or the passing point meets a preset distance value.

[0017] Optionally, in response to an interaction instruction of the user and the intelligent assistant interaction module, the user is provided with reply information of the target object requested from the intelligent assistant model of the target object, including:

[0018] In response to an interaction instruction of the user and the intelligent assistant interaction module, the question information of the user for the target object is obtained;

[0019] Based on a question and answer request carrying the question information and the target object identifier, the intelligent assistant model of the target object is requested to return reply information of the question information.

[0020] Optionally, in response to an interaction instruction of the user and the intelligent assistant interaction module, the question information of the user for the target object is obtained, including:

[0021] In response to a click operation of the user and the intelligent assistant interaction module, an intelligent question and answer page for the target object is displayed;

[0022] Based on the intelligent question and answer page, the question information of the user for the target object is obtained.

[0023] Optionally, the intelligent assistant interaction module comprises a question option component, the interaction instruction is an operation for the question option component, and the question information of the user for the target object is obtained in response to the interaction instruction of the user for the intelligent assistant interaction module, including:

[0024] In response to a click operation of the user for the question option component in the intelligent assistant interaction control, the question information corresponding to the question option component is obtained.

[0025] Optionally, the intelligent assistant interaction module comprises a voice interaction component, the interaction instruction is an operation for the voice interaction component, and the question information of the user for the target object is obtained in response to the interaction instruction of the user for the intelligent assistant interaction control, including:

[0026] In response to a wake-up operation of the user for the voice interaction component in the intelligent assistant interaction module, the voice interaction component is woken up, and the question information of the user is obtained through the voice interaction component.

[0027] Optionally, the method comprises:

[0028] The intelligent assistant model of the target object generates reply information for the target object based on a pre-set question and answer knowledge base of the target object.

[0029] Optionally, before the intelligent assistant interaction module of the target object is displayed on the target page, the method further comprises:

[0030] Obtaining module setting information of the intelligent assistant interaction module of the target object; the module setting information comprises at least one of setting information of a display image and interaction guide information;

[0031] Displaying the intelligent assistant interaction module of the target object on the target page, specifically:

[0032] Displaying the intelligent assistant interaction module of the target object on the target page based on the module setting information.

[0033] In a second aspect, the present disclosure provides an interaction method, comprising:

[0034] Receiving a question and answer request for a target object, the request carrying at least a target object identifier and question information;

[0035] Inputting the question and answer request into an intelligent assistant model of the target object corresponding to the target object identifier to obtain reply information corresponding to the question information and return.

[0036] Optionally, the question and answer request is input into the intelligent assistant model corresponding to the target object identified by the target object to obtain reply information corresponding to the question information, including:

[0037] The question and answer request is input into the intelligent assistant model corresponding to the target object identified by the target object.

[0038] The intelligent assistant model generates reply information based on the question and answer knowledge base of the target object.

[0039] In a third aspect, the present disclosure provides an information interaction device, the device comprising:

[0040] The display module is configured to display the intelligent assistant interaction module of the target object on a target page in response to an instruction from the intelligent assistant module of the target object.

[0041] The interaction module is configured to provide the user with reply information for the target object requested from the intelligent assistant model of the target object in response to an interaction instruction from the user to the intelligent assistant interaction module.

[0042] In a fourth aspect, the present disclosure provides an interaction device, the device comprising:

[0043] The receiving module is configured to receive a question and answer request for a target object, the request carrying at least a target object identifier and question information.

[0044] The processing module is configured to input the request into the intelligent assistant model of the target object corresponding to the target object identified by the target object to obtain reply information corresponding to the question information and return

[0045] In a fifth aspect, the present disclosure provides an electronic device, comprising a processor and a memory; the processor is in communication connection with the memory.

[0046] The memory stores computer instructions.

[0047] The processor executes the computer instructions stored in the memory to implement the method of any one of the first aspect and the second aspect.

[0048] In a sixth aspect, the present disclosure provides a computer readable storage medium, the computer readable storage medium storing computer execution instructions, the computer execution instructions being executed by a processor to implement the method of any one of the first aspect and the second aspect.

[0049] In a seventh aspect, the present disclosure provides a computer program product, comprising execution instructions, the execution instructions being executed by a processor to implement the method of any one of the first aspect and the second aspect.

[0050] The information interaction method, system, device and storage medium provided by the present disclosure, the client responds to the instruction of the intelligent assistant module of the target object, and displays the intelligent assistant interaction module of the target object on the target page; in response to the interaction instruction of the user and the intelligent assistant interaction module, the user is provided with the reply information of the target object requested from the intelligent assistant model of the target object. Since the user can directly interact with the intelligent assistant interaction module based on the information of the target object, compared with the prior art, the user needs to view the detail page of the target object to obtain the merchant information, and the operation steps of the user to obtain the information and services of the target object can be simplified, the efficiency of the user to obtain the information of the target object is improved, and the experience of the user in the process of obtaining the target object is improved.

[0051] In addition, the intelligent interaction module is an interaction module dedicated to the target object, which is equivalent to a dedicated interaction service for the target object, so that the user can better provide the target object related information interaction service based on the information of the target object, improve the depth of information that the user can obtain, and provide the user with more comprehensive services based on the information of the target object, better meet the use demand of the user, and improve the user experience. BRIEF DESCRIPTION OF DRAWINGS

[0052] In order to more clearly illustrate the technical solutions of the present disclosure or the prior art, the following will briefly introduce the drawings needed to be used in the embodiments or prior art description. Obviously, the drawings in the following description are some embodiments of the present disclosure, and those skilled in the art can also obtain other drawings according to these drawings without creative labor.

[0053] Fig. 1 is a flow diagram of a first information interaction method provided by an embodiment of the present disclosure;

[0054] Fig. 2 is a schematic diagram of an intelligent assistant interaction module of a first target object provided by an embodiment of the present disclosure;

[0055] Fig. 3 is a schematic diagram of an intelligent assistant interaction module of a second target object provided by an embodiment of the present disclosure;

[0056] Fig. 4 is a schematic diagram of an intelligent assistant interaction module of a third target object provided by an embodiment of the present disclosure;

[0057] Fig. 5 is a schematic diagram of an intelligent question and answer page of a target object provided by an embodiment of the present disclosure;

[0058] Fig. 6 is a flow diagram of a second information interaction method provided by an embodiment of the present disclosure;

[0059] Fig. 7 is a schematic diagram of a question and answer page when the intelligent assistant interaction module provides a comparison service of goods according to an embodiment of the present disclosure;

[0060] Fig. 8 is a schematic diagram of a question and answer page when the intelligent assistant interaction module outputs a recommendation information according to an embodiment of the present disclosure;

[0061] Fig. 9 is a schematic diagram of a question and answer page when the intelligent assistant interaction module provides an auxiliary reservation service according to an embodiment of the present disclosure;

[0062] Fig. 10 is a schematic diagram of a question and answer page when the intelligent assistant interaction module provides a calendar reminder service according to an embodiment of the present disclosure;

[0063] Fig. 11 is a schematic diagram of a setting page of the intelligent assistant interaction module according to an embodiment of the present disclosure;

[0064] Fig. 12 is a schematic diagram of a question mining and supplement page of a target object according to an embodiment of the present disclosure;

[0065] Fig. 13 is a schematic diagram of the intelligent assistant interaction module in a safe driving condition according to an embodiment of the present disclosure;

[0066] Fig. 14 is a schematic diagram of the intelligent assistant interaction module of a target object output by a client when reaching the target object according to an embodiment of the present disclosure;

[0067] Fig. 15 is a schematic diagram of a structure of a first information interaction device according to an embodiment of the present disclosure;

[0068] Fig. 16 is a schematic diagram of a structure of a second information interaction device according to an embodiment of the present disclosure;

[0069] Fig. 17 is a schematic diagram of a structure of an electronic device 100 according to an embodiment of the present disclosure.

[0070] The specific embodiments of the present disclosure have been shown in the above-described drawings, and will be described in more detail hereinafter. The drawings and the written description are not intended to limit the scope of the present disclosure in any way, but to explain the concept of the present disclosure to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0071] In order to make the objects, technical solutions and advantages of the present disclosure clearer, the technical solutions of the present disclosure will be described clearly and completely below in conjunction with the drawings in the present disclosure. Obviously, the described embodiments are only some embodiments of the present disclosure, rather than all the embodiments. Based on the embodiments in the present disclosure, all other embodiments obtained by those skilled in the art without any creative work fall within the scope of protection of the present disclosure.

[0072] With the development of network technology, users are more and more used to querying the information of a point of interest (POI) such as a travel destination or a merchant (such as a restaurant, a shopping mall, etc.) through an application software before traveling or consuming.

[0073] However, the present inventors find that when the existing application software displays the information of the searched POI to the user, the size of the information display page is limited, which leads to the fact that in some cases, the information display of a POI usually needs to be displayed in multiple levels of pages, the user needs to jump to different pages to find the information, or when displayed in a single page, the page is usually very long, the user needs to constantly slide the page to find the information, and when the information of interest is not found, the user also needs to call the merchant to further obtain the information, which has the problems of high information interaction cost and low efficiency.

[0074] Therefore, the present disclosure provides an information interaction method, which sets an exclusive intelligent assistant interaction module of a merchant, and can respond to the interaction request of a user and the direct interaction of the user based on the information of the merchant. The interaction cost can be reduced and the interaction efficiency can be improved.

[0075] The technical solutions of the present disclosure will be described in detail below in combination with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes can not be described in detail in some embodiments.

[0076] The information interaction method of the present disclosure will be described below taking the client on which the application software is deployed as an example, and Fig. 1 is a flowchart of a first information interaction method provided by an embodiment of the present disclosure. As shown in Fig. 1, the method can include the following steps:

[0077] S101, in response to the instruction of the intelligent assistant module of the display target object, displaying the intelligent assistant interaction module of the target object on the target page.

[0078] The type of the target object is related to the type of the application software to which the information interaction method provided by the present disclosure is applied. For example, if the application software is a navigation application, the target object can be a physical merchant; if the application software is an online shopping application, the target object can be a virtual online merchant.

[0079] The target page and the type of the application software of the information interaction method provided by the present disclosure are related, and are related to the type of the target object. When the application program is a navigation application, the target page may, for example, include any one or more of the following: a page showing information of the target object returned by the search service, a page showing information of the target object, and a navigation route guidance page. When the application software is an online shopping application, the target page may, for example, include any one or more of the following: a page showing information of the target object returned by the search service, and a page showing information of the target object.

[0080] The search service referred to herein is a service provided by the application software to show content searched by the user. For example, the page showing information of the target object returned by the search service may, for example, be an overview page of the target object. The page showing information of the target object may, for example, be a detail page of the target object. The present disclosure does not limit the content included in the page showing information of the target object, which can be set as required by those skilled in the art. The navigation route guidance page is a page shown in the process of providing in-route navigation service for the user by the navigation application.

[0081] The specific triggering manner of the instruction to display the intelligent assistant module of the target object is related to the type of the target page. For example, if the target page is a page showing information of the target object returned by the search service, before the intelligent assistant interaction module of the target object is shown on the target page, the client may, in response to an instruction to search for the target object, request the search service to return information of the target object; and then, when the target page including the information of the target object is displayed, an instruction to display the intelligent assistant module of the target object is triggered. The present disclosure does not limit the manner of obtaining the instruction to search for the target object, which may, for example, be obtained after the user inputs an identifier of the target object through a search box of the client and clicks a search component.

[0082] Through this instruction issuing manner, more and faster channels for the user to obtain information and services of the target object can be provided when the user intends to understand information of the target object, thereby better meeting the use requirements of the user and improving the use experience of the user for the client.

[0083] Alternatively, if the target page is a page showing information of the target object, before the intelligent assistant interaction module of the target object is shown on the target page, the client displays the target page and triggers an instruction to display the intelligent assistant interaction module of the target object in response to an access request for the target page of the target object. The present disclosure does not limit the manner of obtaining the access request for the target page of the target object by the client, which may, for example, be obtained after the user clicks a link of the target page of the target object.

[0084] The user accesses a target page of a target object, i.e., intends to obtain information of the target object. In this way, when the user intends to understand information of the target object, more and faster channels for obtaining information of the target object and services can be provided for the user, and thus the use demand of the user can be better met, and the use experience of the user for the client can be improved.

[0085] Alternatively, if the target page is a navigation route guide page, before the client displays the intelligent assistant interaction module of the target object on the target page, the client determines whether the end point and / or the passing point of the navigation route displayed in the navigation route guide page is associated with the intelligent assistant model; if yes, the instruction of triggering the display of the intelligent assistant module of the target object is triggered when the safe driving condition is met and / or the distance from the end point or the passing point meets the preset distance value.

[0086] The above-mentioned way of determining whether the end point and / or the passing point of the navigation route displayed in the navigation route guide page is associated with the intelligent assistant model may, for example, be that the client pre-stores a list of the end points and / or the passing points associated with the intelligent assistant model, and the client determines whether the end point and / or the passing point is located in the above-mentioned stored list of the end points and / or the passing points associated with the intelligent assistant model according to the end point and / or the passing point of the navigation route; if yes, it is determined that the end point and / or the passing point of the navigation route is associated with the intelligent assistant model.

[0087] The present disclosure does not limit the specific value of the above-mentioned preset distance value, which can be set by a person skilled in the art according to the needs. The safe driving condition may, for example, include any one or more of the following: obtaining a navigation request input by the user with the target object as the end point or the passing point within a preset time length, predicting that the waiting time at the target traffic signal exceeds a preset waiting time, and the current driving road being smooth. The present disclosure does not limit the specific values of the above-mentioned preset time length and the preset waiting time, which can be set by a person skilled in the art according to the needs.

[0088] Within the preset time length of obtaining the navigation request input by the user with the target object as the end point or the passing point, the user is usually not yet on a trip or is driving at a slow speed, and thus it can be considered that the safe driving condition is met at this time.

[0089] The above-mentioned target traffic signal may, for example, be a traffic signal that is passed according to the navigation route with the target object as the end point or the passing point by the user currently driving. The present disclosure does not limit the way in which the server predicts the waiting time at the target traffic signal, which can be referred to in the prior art, and will not be described here. If the waiting time at the target traffic signal is predicted to exceed the preset waiting time, it indicates that the user is in a non-driving or low-speed driving state within the preset waiting time, and thus it can be considered that the safe driving condition is met at this time.

[0090] The criterion for judging whether the driving road is smooth can be, for example, that the current user speed is in a preset driving speed range and the user is not driving on a preset road. The present disclosure does not limit the specific driving speed range covered by the preset driving speed range, which can be set by a person skilled in the art according to requirements. The preset road can be, for example, a highway or a pre-marked accident-prone road. It should be understood that the criterion for judging whether the driving road is smooth is only an example, and the present disclosure does not limit whether the navigation system can use other criteria for judging whether the road is smooth. If the current driving road is smooth, it indicates that the current driving safety is relatively high, and therefore it can be considered that the safe driving condition is met at this time.

[0091] Since the safe driving condition is met, the safety of the user looking at the terminal screen or obtaining information other than the navigation broadcast information is relatively high, and the user is on the way to the target, there can be a demand for information or service acquisition for the target object, and therefore, taking the safe driving condition as the trigger condition can better provide the user with information and services for the target object while meeting the user driving safety, thereby better meeting the user's use requirements and improving the intelligence of the client.

[0092] The above reaching the geographic location corresponding to the target object means that the user drives to the end of the navigation route with the target object as the end point. At this time, since the user has reached the target object, the subsequent driving is usually slow or the driving state is ended. Taking this time as the trigger condition can provide the user with relevant information and services for the target object as early as possible under the premise of ensuring driving safety, thereby better meeting the user's use requirements.

[0093] When the server obtains the user's navigation route planning request for the target object, it indicates that the user currently intends to go to the target object and can intend to obtain information or services of the target object. If this time is taken as the trigger condition, the user can know that information and services for the target object can be acquired based on the intelligent interaction module, thereby better providing services for the user, meeting the user's use requirements, and improving the user's use experience.

[0094] The present disclosure does not limit the way the client displays the intelligent assistant interaction module of the target object. For example, the client can partially display the intelligent assistant interaction module on a page of the client. For example, the intelligent assistant interaction module can include an interaction control. The client can output the interaction control of the intelligent assistant interaction module of the target object on a page of the client. The user can interact with the intelligent assistant interaction module based on the information of the target object by clicking the interaction control. When the client outputs the interaction control of the intelligent assistant interaction module on a page, the present disclosure does not limit the style, the content included in the interaction control, and the position of the page of the client. Optionally, the interaction control can include various components, which are not limited by the present disclosure. For example, FIG. 2 is a schematic diagram of a first intelligent assistant interaction module of a target object according to an embodiment of the present disclosure. As shown in FIG. 2, the client displays the interaction control of the intelligent assistant interaction module on a page of the XX Dental Hospital. The interaction control of the intelligent assistant interaction module includes a welcome phrase “Welcome to XX Dental Hospital” and a guide phrase “Hello, I am your intelligent assistant. Feel free to ask me any questions”.

[0095] The client can directly display the intelligent assistant interaction module on the page of the navigation application and interact with the user, or can enter a question-and-answer page of the target object in response to the user clicking the display mode (for example, the guide component) of the intelligent assistant interaction module, and call the intelligent assistant interaction module of the target object and interact with the user.

[0096] The way the client displays the intelligent assistant interaction module of the target object can be the same or different under different trigger conditions. When the way the client displays the intelligent assistant interaction module of the target object is different, for example, the guide component of the intelligent assistant interaction module of the target object displayed by the client can be different under different trigger conditions. Here, the guide component can be different in any one or more of the style, the content included, and the position of the page of the client. After the user enters the question-and-answer interaction page of the target object by clicking the guide component, the merchant information and the services that the intelligent assistant interaction module of the target object can provide to the user can be the same. The specific present disclosure does not limit the specific intelligent assistant interaction module that can interact with the user, the merchant information, and the services that the target object can provide. Those skilled in the art can set them according to needs.

[0097] The display form of the intelligent assistant interaction module of the target object on the target object page is not limited by the present disclosure. For example, the intelligent assistant interaction module of the target object can be displayed in the form of a page floating layer, and / or the intelligent assistant interaction module can be displayed in the form of being embedded in the target object page. For example, FIG. 3 is a schematic diagram of a second intelligent assistant interaction module of a target object according to an embodiment of the present disclosure. As shown in FIG. 3, the intelligent assistant interaction module is embedded in the form of a target object (XX Lu dish) page. The intelligent assistant interaction module slides along with the user sliding the target object page. FIG. 4 is a schematic diagram of a third intelligent assistant interaction module of a target object according to an embodiment of the present disclosure. As shown in FIG. 4, the intelligent assistant interaction module is displayed in the form of a floating layer on the target object (XX Lu dish) page. The intelligent assistant interaction module does not slide along with the user sliding the target object page.

[0098] By displaying the intelligent assistant interaction module of the target object on the target object page, the user can conveniently interact with the target object through the intelligent assistant interaction module for questions related to the target object, improve the user operation convenience, better meet the user's use demand, and improve the user experience.

[0099] S102, in response to the interaction instruction of the user and the intelligent assistant interaction module, providing the user with reply information for the target object requested from the intelligent assistant model of the target object.

[0100] The intelligent assistant model can be implemented based on a large language model.

[0101] The reply information can be any reply information including target object information, for example, can include target object discount information, product information, etc., and is related to the interaction instruction of the user and the intelligent assistant interaction module.

[0102] The way of providing the user with the reply information for the target object requested from the intelligent assistant model of the target object in response to the interaction instruction of the user and the intelligent assistant interaction module can be related to the above-mentioned instruction of displaying the intelligent assistant module of the target object. For example, if the current is in the navigation scene, the client can respond to the above-mentioned instruction input by the user through voice, and the client can voice broadcast the reply information associated with the target object.

[0103] Alternatively, in one possible implementation, the client can display the intelligent Q&A page for the target object in response to a click operation of the user on the intelligent assistant interaction module. The present disclosure does not limit the specific style of the intelligent Q&A page for the target object, which may, for example, include a question input box to obtain question information input by the user. Then, the client obtains the interaction request of the user based on the intelligent Q&A page, and the interaction request carries the question information input by the user based on the interaction instruction with the intelligent interaction module. For example, FIG. 5 is a schematic diagram of an intelligent Q&A page for a target object according to an embodiment of the present disclosure. As shown in FIG. 5, the intelligent Q&A page includes a question input box, so that the user can input the question information of the intended question through the intelligent assistant interaction module of the target object in the form of text and / or voice input. For example, as shown in FIG. 5, the question input box can be used to input the question "Do you have a delicious three-person meal at home?".

[0104] Subsequently, the client can send the interaction request to the server, and the server receives the interaction request sent by the client. Then, the server invokes the intelligent assistant model of the target object, outputs the reply information corresponding to the question information, and sends the reply information to the client. The client obtains the reply information corresponding to the question information generated based on the intelligent interaction module and sent by the server, and displays the reply information on the intelligent Q&A page.

[0105] In one possible implementation, the intelligent assistant interaction module includes a voice interaction component, and the interaction instruction is an operation on the voice interaction component. The client can wake up the voice interaction component in response to a wake-up operation of the user on the voice interaction component of the intelligent assistant interaction module, and obtain the question information of the user through the voice interaction component.

[0106] In this embodiment, the client displays the intelligent assistant interaction module of the target object on the target page in response to an instruction to display the intelligent assistant module of the target object, and provides the user with the reply information for the target object requested from the intelligent assistant model of the target object in response to an interaction instruction of the user on the intelligent assistant interaction module. Since the user can directly interact with the target object through the intelligent assistant interaction module, compared with the prior art in which the user needs to view the detail page of the target object to obtain the information of the target object, this implementation can simplify the operation steps of the user to obtain the information and services of the target object, improve the efficiency of the user to obtain the information of the target object, and improve the experience of the user in the process of obtaining the target object.

[0107] In addition, the intelligent interaction module is an interaction module dedicated to the target object, which is equivalent to a dedicated interaction service for the target object. Therefore, the target object-related information interaction service can be provided for the user based on the information of the target object, the depth of the information that the user can obtain is improved, the user is provided with a more comprehensive service based on the information of the target object, and the use experience of the user is improved.

[0108] The following will be described by specific embodiments that, in response to the interaction instruction of the user and the intelligent assistant interaction module, provide the user with reply information associated with the target object. FIG. 6 is a flowchart of a second information interaction method provided by the embodiments of the present disclosure. As shown in FIG. 6, the method may, for example, include the following steps:

[0109] S201, in response to the interaction instruction of the user to the intelligent assistant interaction module, obtaining the question information of the user to the target object.

[0110] The present disclosure does not limit the specific type of the interaction instruction (which can also be referred to as an interaction operation), which can be a click operation or a voice input operation.

[0111] In one possible implementation, the client displays the intelligent question and answer page for the target object in response to the click operation of the user to the intelligent assistant interaction module, and obtains the question information of the user to the target object based on the intelligent question and answer page.

[0112] The present disclosure does not limit the specific style of the intelligent question and answer page for the target object, which may, for example, include a question input box to obtain the question input by the user. For example, continuing to refer to FIG. 5, the intelligent question and answer page includes a question input box, so that the user can input the question information for the target object through the text and / or voice input based on the question input box.

[0113] The client may, for example, display the intelligent question and answer page for the target object in response to the click operation of the user to any position of the guide page. Through this implementation, the page position that can respond to the user operation can be expanded, and the operation convenience of the user is further improved, and the use experience of the user is improved. When the client displays the intelligent question and answer page for the target object in response to the click operation of the user to any position of the guide page, the intelligent question and answer page may, for example, display a welcome message. The present disclosure does not limit the specific content of the welcome message, which can be set according to the needs of those skilled in the art, for example, it can be "ask me anytime you have any questions".

[0114] Optionally, in some embodiments, the client can request the server to invoke the intelligent assistant interactive module of the target object to output an answer to the question of the target modality in the interaction mode corresponding to the target interaction mode, and display the corresponding body and emotional animation of the answer, in response to the user inputting the question of the target modality in the target interaction mode on the Q&A page.

[0115] The target interaction mode may, for example, include one or more of the following: text interaction, voice interaction; and the target modality may, for example, include one or more of the following: product comparison, preferential information push, auxiliary reservation, calendar reminder.

[0116] The text interaction described above refers to the user interacting with the intelligent assistant interactive module by inputting text on the Q&A page. The voice interaction refers to the user interacting with the intelligent assistant interactive module by inputting voice on the Q&A page.

[0117] The present disclosure does not limit the specific type of interaction mode corresponding to the target interaction mode, which can be set as required by those skilled in the art. For example, if the user interacts through text, the client can also invoke the intelligent assistant interactive module to interact through text on the Q&A page; or, voice interaction can also be used; or, after outputting the answer text on the Q&A page, a voice broadcast function can be provided, i.e., the user can select the answer text output by the client through voice broadcast. The interaction mode corresponding to the voice interaction may, for example, be voice interaction, text interaction, or voice broadcast of the answer text after voice interaction.

[0118] The product comparison described above refers to the client comparing and guiding the products of the target object according to the product comparison requirements input by the user on the Q&A page. For example, FIG. 7 is a schematic diagram of a Q&A page when an intelligent assistant interactive module provides a product comparison service according to an embodiment of the present disclosure. As shown in FIG. 7, the client invokes the intelligent assistant interactive module to compare two winter tires (tire 1 and tire 2) in the target object store, as shown in the left interface in FIG. 7; and after receiving the recommendation request of the user, the client recommends tire 1, as shown in the right interface in FIG. 7.

[0119] The preferential information push described above refers to the client providing preferential information push of the products of the target object for the user according to the preferential information requirements of the target object input by the user on the Q&A page. For example, FIG. 8 is a schematic diagram of a Q&A page when an intelligent assistant interactive module outputs preferential recommendation information according to an embodiment of the present disclosure. As shown in FIG. 8, the client recommends the existing preferential activities of the target object based on the question “Is there any preferential information?” input by the user.

[0120] The above-mentioned auxiliary reservation refers to that the client can assist the user to reserve the service of the target object according to the service reservation request provided by the user on the question and answer page for the service provided by the target object. For example, FIG. 9 is a schematic diagram of a question and answer page when the intelligent assistant interaction module provides an auxiliary reservation service according to an embodiment of the present disclosure. As shown in FIG. 9, after the user places an order for the target object based on the intelligent assistant interaction module of the target object, the user can reserve the time to obtain the service.

[0121] The above-mentioned calendar reminder refers to that the client can output a reservation time reminder within a preset time before the reservation time of the service based on the calendar reminder requirement of the user on the question and answer page for the service of the target object that has been reserved, so as to remind the user to obtain the reserved service in time. The present disclosure does not limit the specific value of the above-mentioned preset time, which can be set according to the requirement by those skilled in the art. For example, FIG. 10 is a schematic diagram of a question and answer page when the intelligent assistant interaction module provides a calendar reminder service according to an embodiment of the present disclosure. As shown in FIG. 10, after the user reserves the service time, the user can set a calendar reminder, and the client will call the intelligent assistant interaction module of the target object to remind the user of the reservation time when the reservation time is about to arrive.

[0122] Optionally, continuing to refer to FIG. 10, the intelligent assistant interaction module of the target object can include a display image, for example. The present disclosure does not limit the specific image of the above-mentioned display image, which can be set according to the requirement by those skilled in the art, or the client can construct the intelligent assistant interaction module of the target object in response to the display image setting operation of the target object for the intelligent assistant interaction module thereof.

[0123] For example, the client can output an intelligent assistant interaction module setting page in response to the setting request of the target object for the intelligent assistant interaction module thereof, and the setting page includes a setting option of the display image of the intelligent assistant interaction module of the target object. For example, the client can construct the intelligent assistant interaction module of the target object according to the preset selection operation of the target object for the display image of the intelligent assistant interaction module thereof, that is, determine the display image of the intelligent assistant interaction module of the target object.

[0124] For example, FIG. 11 is a schematic diagram of an intelligent assistant interaction module setting page according to an embodiment of the present disclosure. As shown in FIG. 11, the client can obtain the image selection instruction of the intelligent assistant interaction module of the target object input by the user, such as selecting an image in the AI (Artificial Intelligence) intelligent agent image column in FIG. 11, so as to determine the image of the intelligent assistant interaction module of the target object. In addition to the AI intelligent agent image column, other setting columns can also be included, such as the welcome word, the store service, the navigation broadcast, and the lead leave in FIG. 11.

[0125] The limb and emotional animations corresponding to the above answer can be, for example, limb and emotional animations of a display image of the intelligent assistant interaction module. The present disclosure does not limit the specific display form and position of the limb and emotional animations corresponding to the above answer on the question and answer page, and a person skilled in the art can set them according to requirements. For example, the client can be preconfigured with a mapping relationship between the answer type and the limb and emotional animations of the display image. After the client outputs the answer, it determines the type of the answer, and then determines the limb and emotional animations corresponding to the answer according to the individual type and the above mapping relationship, and displays the limb and emotional animations corresponding to the answer. Through this implementation manner, the personification of the intelligent assistant interaction module can be further realized, and thus the user interaction experience can be improved.

[0126] In some embodiments, the client can output an interaction content user feedback component for the intelligent assistant interaction module when the target object calls the intelligent assistant interaction module based on the question and answer knowledge base of the target object to perform question and answer interaction on the question and answer page. The user can feed back whether the interaction content output by the intelligent assistant interaction module is satisfactory based on the user feedback component, which can include positive feedback and negative feedback, for example.

[0127] Through this implementation manner, the client displays the intelligent question and answer page for the target object in response to the click operation of the user on the intelligent assistant interaction module, and obtains the question information of the user for the target object based on the intelligent question and answer page.

[0128] In another possible implementation manner, the intelligent assistant interaction module includes a question option component, the interaction operation is an operation on the question option component, and the client obtains the question information corresponding to the question option component in response to the click operation of the user on the question option component in the intelligent assistant interaction module.

[0129] In addition to including the question option component for the target object, the present disclosure does not limit whether the above intelligent assistant interaction module further includes other content.

[0130] Optionally, if the client obtains the click operation of the user on the question in the question option component of the guide page, the intelligent question and answer page for the target object displayed by the client can include the guide question clicked by the user and the corresponding answer. Continuing to refer to FIG. 5, the question option component can include, for example, the question “Do you have a delicious three-person meal at home?”, and after the user clicks the question, the intelligent question and answer page for the target object is displayed to display the above question and the corresponding answer.

[0131] The questions included in the question option component are used to guide the user and the intelligent assistant interaction module of the target object to interact. The present disclosure does not limit whether the intelligent assistant interaction module further includes other content in addition to the question option component, for example, a welcome phrase can also be included. The present disclosure does not limit the specific content of the welcome phrase, which can be set by a person skilled in the art according to the needs.

[0132] The user may have questions about the target object when searching for the target object. By displaying the question option component in the intelligent assistant interaction module, on the one hand, the user can be prompted that the user can ask questions about the target object through the intelligent assistant interaction module of the target object, guiding the user to interact with the intelligent assistant interaction module of the target object; on the other hand, the user can be prompted about the questions that the user can ask in a preset question manner, so that the user can directly ask the questions by clicking, without the need to manually input the questions and interact with the intelligent assistant interaction module, thereby improving the operation convenience and the user interaction experience, and improving the intelligence of the intelligent assistant interaction module.

[0133] The present disclosure does not limit the specific questions included in the question option component. The question option components included in the intelligent assistant interaction modules of different target objects can be the same or different. When the question option components included in the intelligent assistant interaction modules of different target objects are the same, the guiding questions in the question option component can be, for example, preset universal questions, which can include, for example, “What is the business hours?” and / or “Is there a discount?”.

[0134] When the question option components included in different target object pages are different, the questions included in the question list can be related to the target object, or related to the target object and the user.

[0135] For example, in some embodiments, the client can include a guiding question library, and the client can obtain a target guiding question from the guiding question library according to the information of the target object and the historical use behavior of the user to the client, to generate the display of the question option component.

[0136] The present disclosure does not limit the content and quantity of the guiding questions included in the guiding question library, which can be set by a person skilled in the art according to the needs. The information of the target object can include, for example, the information displayed in the target object page and / or other pre-set information of the target object. The historical use behavior of the user to the client can include, for example, one or more of the following: the search behavior of the user based on the client, the travel behavior of the user based on the navigation route generated by the client (only applicable when the application software is a navigation application), and the browsing behavior of the user to the page of the client.

[0137] For example, the client can determine the information of the target object, and the relevance of the historical use behavior of the user to the client and the guide question in the guide question library, and then obtain the guide question with the relevance exceeding a preset relevance threshold from the guide question library as the target guide question to constitute the question option component. The disclosure does not limit the specific value of the above-mentioned preset relevance threshold, which can be set according to the needs of those skilled in the art. The disclosure does not limit the specific way of determining the relevance, for example, semantic relevance determination can be performed.

[0138] For example, continuing to refer to FIG. 3, the client determines that the user is a driving user based on the travel behavior of the user based on the navigation route generated by the client, and the information of the target object includes parking guide information, and the guide question library includes the guide question “Can I park?”. After the client determines that the information of the target object and the relevance of the historical use behavior of the user to the client and the question exceed a preset relevance threshold, the guide question is added to the question option component of the target object as the target guide question.

[0139] In another possible implementation, the client can mine the question related to the user from the question and answer knowledge base of the target object based on the historical use behavior of the user to the client, and generate the question option component.

[0140] The above-mentioned question and answer knowledge base of the target object may, for example, include a knowledge base of questions that the user may ask the merchant and answers corresponding to the questions. The disclosure does not limit the creation method of the knowledge base, for example, the client can construct the question and answer knowledge base of the target object in response to the setting operation of the target object for the question and answer knowledge base thereof.

[0141] Optionally, in some embodiments, the intelligent assistant model of the target object generates the reply information for the target object based on the pre-set question and answer knowledge base of the target object.

[0142] In this implementation, before the target page displays the intelligent assistant interaction module of the target object, the method further includes: obtaining module setting information of the intelligent assistant interaction module of the target object; the module setting information includes at least one of display image setting information and interaction guide information; and displaying the intelligent assistant interaction module of the target object on the target page, specifically: displaying the intelligent assistant interaction module of the target object on the target page based on the module setting information.

[0143] Exemplarily, the client may, for example, first acquire answers fed back by the target object to preset question list through question and answer mode in response to a setting request of the target object for the question and answer knowledge base of the target object; and then, based on the answers to the questions in the preset question list, construct the question and answer knowledge base of the target object. The disclosure does not limit the specific questions included in the above preset question list, which can be set according to requirements by those skilled in the art. Through this implementation manner, the creation of the target object can be quickly and conveniently realized, and high efficiency and convenience are achieved.

[0144] Optionally, the client can also update the question and answer knowledge base of the target object based on information related to the target object in the client and user feedback collected when the intelligent assistant interaction module of the target object performs question and answer interaction based on the question and answer knowledge base of the target object.

[0145] The information related to the target object in the client may, for example, include information already set by the target object in the client, such as basic information (for example, geographic location, business hours, etc.) of the target object, pictures, dishes, whether there are group purchase, reservation / queue services and real-time states thereof. Exemplarily, the client can be preset with a question bank that can ask questions to the merchant, and the client can acquire answers from information already set by the target object according to questions in the question bank, and update questions and answers for which corresponding answers can be acquired to the question and answer knowledge base of the target object.

[0146] The user feedback may, for example, include positive feedback and negative feedback. Exemplarily, the client can acquire user feedback to any answer output by the intelligent assistant interaction module of the target object based on the question and answer knowledge base of the target object within a target time period. The disclosure does not limit the specific coverage of the above target time period, which can be set according to requirements by those skilled in the art. If the number of negative feedbacks to a certain answer acquired by the client within the target time period exceeds a preset negative feedback number threshold, the question corresponding to the answer is output to prompt the target object to reset the answer to the question, and the answer to the question reset by the target object is updated to the question and answer knowledge base of the target object.

[0147] Exemplarily, FIG. 12 is a schematic diagram of a question mining and supplement page of a target object provided by an embodiment of the disclosure. As shown in FIG. 12, the client can output questions with more user feedback to the target object for the question and answer knowledge base of the target object. It should be understood that the schematic diagrams shown in FIG. 11 and FIG. 12 can be setting diagrams of a terminal such as a mobile phone or a setting diagram on a PC (Personal Computer) side, which is not limited herein.

[0148] The client mines the question and answer knowledge base of the target object in a manner related to the user based on the historical use behavior of the user to the client, for example, the client mines the question and answer knowledge base of the target object to obtain a question with high matching degree to the historical use behavior of the user to the client, and creates a question option component of the target object.

[0149] For example, the client determines that the user often asks questions about the discount of the merchant based on the historical use behavior of the user to the client, and the question and answer knowledge base of the target object includes the question “What is the discount?”. The client determines that the matching degree of the question to the historical use behavior of the user to the client is high, and adds the question to the question option component of the target object.

[0150] The disclosure does not limit the display timing of the question in the question option component in the intelligent assistant interaction module of the target object. In one possible implementation, the display timing of the question in the question option component in the intelligent assistant interaction module is related to the matching degree of the question in the question option component to the target object page currently browsed by the user. For example, if the target object page currently browsed by the user includes a product package that can be selected by the user, and the question option component of the target object includes the question “Is there a children's meal?”, the matching degree of the question to the currently browsed page exceeds a preset matching degree threshold, and the question can be displayed in the intelligent assistant interaction module at this time. Alternatively, if the user browses the target page to a group purchase area, the guide page can output the guide question “Which package is more cost-effective?”. Through this implementation, the corresponding guide question can be output in the intelligent assistant interaction module according to the page currently browsed by the user, and the user can better interact with the question, thereby improving the user experience.

[0151] S202, based on the question and answer request carrying the question information and the target object identifier, requesting the intelligent assistant model of the target object to return the reply information to the question information.

[0152] For example, the client can send the question and answer request carrying the question information and the target object identifier to the server of the application software, so as to request the server to call the intelligent assistant model to return the reply information to the question information according to the question and answer request carrying the question information and the target object identifier. For example, the server can receive the question and answer request for the target object, which carries at least the target object identifier and the question information. Then, the request is input into the intelligent assistant model of the target object corresponding to the target object identifier, and the reply information corresponding to the question information is obtained and returned. Specifically, the server inputs the request into the intelligent assistant model of the target object corresponding to the target object identifier; the intelligent assistant model generates the reply information based on the question and answer knowledge base of the target object.

[0153] Optionally, in some embodiments, the intelligent assistant model of the target object generates the reply information for the target object based on a pre-set question-and-answer knowledge base of the target object. For example, the intelligent assistant model can generate the reply information for the target object by taking information obtained from the pre-set question-and-answer knowledge base as input.

[0154] The content of the question-and-answer interaction performed by the client invoking the intelligent assistant interaction module of the target object based on the question-and-answer knowledge base of the target object is related to the content included in the question-and-answer knowledge base. For example, if the question-and-answer knowledge base includes discount information of the target object, the user can obtain the discount information based on the intelligent assistant interaction module.

[0155] In this implementation, before the target page displays the intelligent assistant interaction module of the target object, the client can obtain module setting information of the intelligent assistant interaction module of the target object; the module setting information includes at least one of display image setting information and interaction guide information; and the target page displays the intelligent assistant interaction module of the target object, specifically: based on the module setting information, the target page displays the intelligent assistant interaction module of the target object.

[0156] When the target page is a navigation route guide page, before the target page displays the intelligent assistant interaction module of the target object, it is determined whether the end point and / or the passing point of the navigation route displayed in the navigation route guide page is associated with an intelligent assistant model; if yes, when the safe driving condition is met and / or the distance from the end point or the passing point meets a pre-set distance value, an instruction to display the intelligent assistant module of the target object is triggered.

[0157] At this time, the client can obtain, for example, the inventory status of the target object, and the historical behavior of the user to the merchant, and based on the inventory status of the target object and the historical behavior of the user to the merchant, invoke the intelligent assistant interaction module of the target object to provide order placement services of the target object; and / or, invoke the intelligent assistant interaction module of the target object to provide voice broadcast reminders for services of the target object.

[0158] The inventory status of the target object described above can include, for example, the inventory status of the services that the target object can provide. The historical behavior of the user to the target object can include, for example, the browsing behavior of the user to the services that the target object can provide.

[0159] For example, if the client determines that the user has browsed a service provided by the target object according to the historical behavior of the user with respect to the target object, but has not ordered the service, the client can output a guide page of the intelligent assistant interaction module of the target object on the navigation page of the navigation route with the target object as the terminal point in the safe scenario of providing the navigation guide service of the target object for the user, and determine that the inventory status of the target object with respect to the service is that the corresponding service can be provided. The guide page may, for example, include prompt information. The prompt information is used to inquire whether the user wants to order the service browsed by the user, and / or prompt the user about the inventory status of the service.

[0160] For example, if the user has inquired about the service of the target object based on the navigation application call before driving to the target object, but has not ordered the service, the client can output a guide page during navigation, and inquire whether the user wants to queue or book a seat in the guide page, and can complete the booking / queuing service through voice interaction.

[0161] For example, FIG. 13 is a schematic diagram of an intelligent assistant interaction module in a safe driving condition according to an embodiment of the present disclosure. As shown in FIG. 13, the client can output a prompt to remind the user whether the user needs to queue for a number in the target object has started queuing in the navigation page in this scenario, to prompt the user to queue for a number. The client can also help the user to queue for a number based on the queue number indication input by the user through voice.

[0162] This implementation enables the user to conveniently obtain an order reminder in the safe scenario of the client providing the navigation guide service of the target object for the user, and accordingly to order the service provided by the target object, thereby better meeting the user's experience of using the navigation application and improving the intelligence of the navigation application.

[0163] The voice broadcast reminder of the service of the target object may, for example, include a voice broadcast reminder of the service of the target object that has been booked or ordered. For example, if the user has booked the service of the target object, the client may, for example, voice broadcast the booking time when the distance to the booking time is within a preset time length in the safe scenario of providing the navigation guide service of the target object for the user, so that the user can obtain the time length from the booking time to the current time on the way to the target object, and reasonably arrange the schedule, thereby improving the user's experience of using the navigation application and improving the intelligence of the navigation application.

[0164] When the user arrives at the geographic location of the target object, the client may, for example, invoke the intelligent assistant interaction module of the target object to provide the guide service related to the target object based on the question-and-answer knowledge base of the target object.

[0165] The guidance service related to the target object may include, for example, a guidance parking service, a guidance pre-order service, and the like.

[0166] For example, when the user arrives at the target object, the client may output a guidance page of the intelligent assistant interaction module, which includes guidance questions such as "how to park?", "how to order?", "whether there is a store guide?", and the like, to provide the user with parking guidance, a store guide, pre-ordering, and the like.

[0167] For example, FIG. 14 is a schematic diagram of an intelligent assistant interaction module of a target object output by a client when the user arrives at the target object according to an embodiment of the present disclosure. As shown in FIG. 14, the client may provide the user with a parking guidance service, and the user may click to view to obtain the corresponding service, or the user may click any other position of the guidance page to enter a question-and-answer page of the target object to interact with the intelligent assistant of the target object.

[0168] When the user arrives at the target object, the user may have a demand for obtaining a guidance service related to the target object. Through this implementation manner, the client may provide the user with a guidance service related to the target object based on the question-and-answer knowledge base of the intelligent assistant interaction module of the target object when the user arrives at the target object, thereby better meeting the use demand of the user and improving the user experience.

[0169] FIG. 15 is a structural schematic diagram of a first information interaction device according to an embodiment of the present disclosure. As shown in FIG. 15, the device includes a detection module 11 and an interaction module 12.

[0170] The display module 11 is configured to display the intelligent assistant interaction module of the target object on a target page in response to an instruction of displaying the intelligent assistant module of the target object.

[0171] The interaction module 12 is configured to provide the user with reply information of the target object requested from the intelligent assistant model of the target object in response to an interaction instruction of the user and the intelligent assistant interaction module.

[0172] Optionally, the target page is a page displaying information of the target object returned by a search service, and the display module 11 is further configured to, before displaying the intelligent assistant interaction module of the target object on the target page, display information of the target object returned by the search service in response to an instruction of searching for the target object, and trigger the instruction of displaying the intelligent assistant module of the target object when the target page including the information of the target object is displayed.

[0173] Optionally, the target page is a page displaying information of the target object, and before the display module 11 displays the intelligent assistant interaction module of the target object on the target page, the display module 11 is further configured to, in response to an access request for the target page of the target object, display the target page and trigger an instruction to display the intelligent assistant interaction module of the target object.

[0174] Optionally, the target page is a navigation route guidance page, and before the display module 11 displays the intelligent assistant interaction module of the target object on the target page, the display module 11 is further configured to determine whether a terminal point and / or a passing point of a navigation route displayed on the navigation route guidance page is associated with an intelligent assistant model; if yes, trigger an instruction to display the intelligent assistant module of the target object when a safe driving condition is met and / or a distance from the terminal point or the passing point meets a preset distance value.

[0175] Optionally, the interaction module 12 is specifically configured to, in response to an interaction instruction of a user for the intelligent assistant interaction module, acquire question information of the user for the target object; and based on a question and answer request carrying the question information and the target object identifier, request the intelligent assistant model of the target object to return reply information for the question information.

[0176] For example, the interaction module 12 is specifically configured to, in response to a click operation of a user for the intelligent assistant interaction module, display an intelligent question and answer page for the target object; and based on the intelligent question and answer page, acquire question information of the user for the target object.

[0177] Optionally, the intelligent assistant interaction module comprises a question option component, the interaction instruction is an operation for the question option component, and the interaction module 12 is specifically configured to, in response to a click operation of a user for the question option component in the intelligent assistant interaction module, acquire question information corresponding to the question option component.

[0178] Optionally, the intelligent assistant interaction module comprises a voice interaction component, the interaction instruction is an operation for the voice interaction component, and the interaction module 12 is specifically configured to, in response to a wake-up operation of a user for the voice interaction component in the intelligent assistant interaction module, wake up the voice interaction component and acquire question information of the user through the voice interaction component.

[0179] Optionally, the intelligent assistant model of the target object generates the reply information for the target object based on a pre-set question and answer knowledge base of the target object.

[0180] Optionally, the display module 11 is further configured to acquire module setting information of the intelligent assistant interaction module of the target object before displaying the intelligent assistant interaction module of the target object on the target page; the module setting information comprises at least one of setting information of a display image and interaction guide information; and the display module 11 is configured to display the intelligent assistant interaction module of the target object on the target page based on the module setting information.

[0181] The information interaction apparatus provided in the embodiments of the present disclosure can execute the information interaction method executed by the client in the above-mentioned method embodiments, and has similar implementation principles and technical effects, which will not be repeated here. It should be noted that the division of each module shown in FIG. 15 is only a kind of schematic, and the division of each module and the naming of each module are not limited by the present disclosure.

[0182] FIG. 16 is a structural schematic diagram of a second information interaction apparatus provided in the embodiments of the present disclosure. As shown in FIG. 16, the apparatus comprises a receiving module 21 and a processing module 22.

[0183] The receiving module 21 is configured to receive a question and answer request for a target object, wherein the request carries at least a target object identifier and question information;

[0184] The processing module 22 is configured to input the request into an intelligent assistant model of the target object corresponding to the target object identifier, obtain answer information corresponding to the question information and return the answer information.

[0185] Optionally, the processing module 22 is specifically configured to input the request into the intelligent assistant model of the target object corresponding to the target object identifier; and the intelligent assistant model generates answer information based on a question and answer knowledge base of the target object.

[0186] The information interaction apparatus provided in the embodiments of the present disclosure can execute the information interaction method executed by the server in the above-mentioned method embodiments, and has similar implementation principles and technical effects, which will not be repeated here. It should be noted that the division of each module shown in FIG. 16 is only a kind of schematic, and the division of each module and the naming of each module are not limited by the present disclosure.

[0187] FIG. 17 is a structural schematic diagram of an electronic device 100 provided in the embodiments of the present disclosure. As shown in FIG. 17, the electronic device 100 can comprise at least one processor 101 and a memory 102.

[0188] The memory 102 is configured to store a program. Specifically, the program can comprise program code, and the program code comprises computer operation instructions.

[0189] The memory 102 can include a high-speed RAM memory, and can also include a non-volatile memory, for example, at least one disk memory.

[0190] The processor 101 is configured to execute the computer-executable instructions stored in the memory 102, so as to implement the information interaction method described in the foregoing method embodiments. The processor 101 can be a central processing unit (CPU) or an application specific integrated circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of the present disclosure.

[0191] The electronic device 100 can further include a communication interface 103, so as to communicate with an external device, for example, an electronic device (for example, a mobile phone or a navigator) through the communication interface 103. In a specific implementation, if the communication interface 103, the memory 102 and the processor 101 are independently implemented, the communication interface 103, the memory 102 and the processor 101 can be connected to each other through a bus and complete communication between each other. The bus can be an industry standard architecture (ISA) bus, a peripheral component (PCI) bus or an extended industry standard architecture (EISA) bus, etc. The bus can be divided into an address bus, a data bus, a control bus, etc., but does not mean that there is only one bus or only one type of bus.

[0192] Optionally, in a specific implementation, if the communication interface 103, the memory 102 and the processor 101 are integrated on a chip, the communication interface 103, the memory 102 and the processor 101 can complete communication through an internal interface.

[0193] The present disclosure further provides a computer-readable storage medium, which can include a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk or an optical disk and various media that can store program codes. Specifically, the computer-readable storage medium stores program instructions, and the program instructions are used for the information interaction method in the foregoing embodiments.

[0194] The present disclosure also provides a computer program product, which comprises execution instructions stored in a readable storage medium. At least one processor of the navigation system can read the execution instructions from the readable storage medium, and the at least one processor executes the execution instructions to enable the navigation system to implement the information interaction method provided by the various embodiments described above.

[0195] The term "plurality" herein refers to two or more. The term "and / or" herein merely describes an association relationship of associated objects, and indicates that there can be three relationships, for example, A and / or B can represent three cases of A existing alone, A and B existing together, and B existing alone. In addition, the character " / " herein generally represents that the associated objects before and after the character " / " are in an "or" relationship; in a formula, the character " / " represents that the associated objects before and after the character " / " are in a "division" relationship. In addition, it should be understood that in the description of the present disclosure, the terms "first", "second", etc. are only used for the purpose of distinguishing the description and should not be understood as indicating or implying relative importance.

[0196] It can be understood that the various numerical numbers involved in the embodiments of the present disclosure are only distinguished for the convenience of description, and are not used to limit the scope of the embodiments of the present disclosure.

[0197] Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present disclosure, and not to limit them; although the present disclosure has been described in detail with reference to the foregoing embodiments, those skilled in the art should understand: it can still modify the technical solutions recorded in the foregoing embodiments, or make equivalent replacement for part or all of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the scope of the technical solutions of the embodiments of the present disclosure.

Claims

1. An information interaction method, wherein, The method comprises: in response to an instruction of displaying a smart assistant module of a target object, displaying a smart assistant interaction module of the target object on a target page; in response to an interaction instruction of a user with the smart assistant interaction module, providing the user with reply information of the target object requested from a smart assistant model of the target object.

2. The method of claim 1, wherein, If the target page is a page displaying information of the target object returned by a search service, before displaying the smart assistant interaction module of the target object on the target page, the method further comprises: in response to an instruction of searching for a target object, requesting the search service to return information of the target object; when displaying a target page including information of the target object, triggering an instruction of displaying a smart assistant module of the target object.

3. The method of claim 1, wherein, If the target page is a page displaying information of the target object, before displaying the smart assistant interaction module of the target object on the target page, the method further comprises: in response to an access request for a target page of the target object, displaying the target page and triggering an instruction of displaying a smart assistant interaction module of the target object.

4. The method of claim 1, wherein, If the target page is a navigation route guide page, before displaying the smart assistant interaction module of the target object on the target page, the method further comprises: determining whether a terminal point and / or a passing point of a navigation route displayed in the navigation route guide page is associated with a smart assistant model; if yes, triggering an instruction of displaying a smart assistant module of the target object when a safe driving condition is met and / or a distance from the terminal point or the passing point meets a preset distance value.

5. The method of any of claims 1-4, wherein, The response to an interaction instruction of a user with the smart assistant interaction module, and the provision of reply information of the target object requested from a smart assistant model of the target object to the user, comprises: in response to an interaction instruction of a user with the smart assistant interaction module, obtaining question information of the user for the target object; based on a question and answer request carrying the question information and an identification of the target object, requesting the smart assistant model of the target object to return reply information for the question information.

6. The method of claim 5, wherein, The response to an interaction instruction of a user with the smart assistant interaction module, and the obtaining of question information of the user for the target object, comprises: in response to a click operation of a user with the smart assistant interaction module, displaying a smart question and answer page for the target object; based on the smart question and answer page, obtaining question information of the user for the target object.

7. The method of claim 5, wherein, The smart assistant interaction module includes a question option component, the interaction instruction is an operation for the question option component, and the response to an interaction instruction of a user with the smart assistant interaction module, and the obtaining of question information of the user for the target object, comprises: in response to a click operation of a user with the question option component in the smart assistant interaction module, obtaining question information corresponding to the question option component.

8. The method of claim 5, wherein, The intelligent assistant interaction module comprises a voice interaction component, the interaction instruction is an operation for the voice interaction component, and the question information of the user for the target object is obtained in response to the interaction instruction of the user for the intelligent assistant interaction module. In response to the wake-up operation of the user for the voice interaction component of the intelligent assistant interaction module, the voice interaction component is woken up, and the question information of the user is obtained through the voice interaction component.

9. The method of any of claims 1-8, wherein, Comprise: The intelligent assistant model of the target object generates reply information for the target object based on the pre-set question and answer knowledge base of the target object.

10. The method of any of claims 1-9, wherein, Before displaying the intelligent assistant interaction module of the target object on the target page, the method further comprises: Obtaining the module setting information of the intelligent assistant interaction module of the target object; the module setting information comprises at least one of the setting information of the display image and the interaction guide information; Displaying the intelligent assistant interaction module of the target object on the target page, specifically: Based on the module setting information, the intelligent assistant interaction module of the target object is displayed on the target page.

11. An information interaction method, wherein, The method comprises: Receiving a question and answer request for a target object, the request carrying at least a target object identifier and question information; Inputting the question and answer request into the intelligent assistant model of the target object corresponding to the target object identifier to obtain reply information corresponding to the question information and return.

12. The method of claim 11, wherein, Inputting the question and answer request into the intelligent assistant model of the target object corresponding to the target object identifier to obtain reply information corresponding to the question information, comprising: Inputting the question and answer request into the intelligent assistant model of the target object corresponding to the target object identifier; The intelligent assistant model generates reply information based on the question and answer knowledge base of the target object.

13. An information interaction device, wherein, The device comprises: A display module for displaying the intelligent assistant module of the target object on the target page in response to the instruction of displaying the intelligent assistant module of the target object; An interaction module for providing the user with reply information for the target object requested from the intelligent assistant model of the target object in response to the interaction instruction of the user and the intelligent assistant interaction module.

14. An information interaction device, wherein, The device comprises: A receiving module for receiving a question and answer request for a target object, the request carrying at least a target object identifier and question information; A processing module for inputting the request into the intelligent assistant model of the target object corresponding to the target object identifier to obtain reply information corresponding to the question information and return.

15. An electronic device, comprising: Comprise: A processor and a memory; The processor is communicatively connected with the memory; The memory stores computer instructions; The processor executes the computer instructions stored in the memory to realize the method of any one of claims 1-12.

16. A computer readable storage medium, wherein, The computer readable storage medium stores computer execution instructions, and the computer execution instructions are executed by the processor to realize the method of any one of claims 1-12.

17. A computer program product, wherein, Comprise execution instructions, the execution instructions are executed by the processor to realize the method of any one of claims 1-12.

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