Hotel room bistro system

Abstract

The invention relates to a hotel room bistro system that enables the sale of food, beverages, tobacco and cosmetic products in the hotel room, is made of metal, hard plastic or fiber body, has software that enables communication with the reception, and has a wired or wireless internet connection.

Description

[0001] DESCRIPTION

[0002] Hotel Room Bistro System

[0003] TECHNICAL FIELD

[0004] The invention relates to a hotel room bistro system that enables the sale of food, beverages, tobacco and cosmetic products in the hotel room, is made of metal, hard plastic or fiber body, has software that enables communication with the reception, and has a wired or wireless internet connection.

[0005] PRIOR ART

[0006] Today, a feature that everyone who stays in hotels is familiar with is the mini refrigerators in the rooms. Initially used as a simple cooling device, these small refrigerators have become a part of hotel services over time and have become an element that makes the guest's accommodation experience more practical and comfortable. This system, known as the mini bar, aims to offer much more than just cooling drinks. The introduction of mini bars in hotel rooms have shown a parallel development, especially with the increase in the variety of services offered by hotels. Gradually, minibars began to offer a variety of items, not just cooled drinks, but also snacks, appetizers, and sometimes luxury products. These devices, which have evolved over the years from a simple cooling unit to a mini bar system that provides additional comfort to guests in the hotel room, have been shaped according to the evolving needs of the hotel industry and have been enriched with more diverse products every year. The need for minibars that provide fast and practical service and that hotel guests can instantly access has become an integral part of hotel accommodation over time. However, there are many problems with minibars in hotel rooms that do not comply with today's modern service concept. First of all, minibars offer only a few types of drinks and there are no additional features other than these drinks. This has made the minibar an outdated service and has become tiring for both hotel management and customers, as hotel guests today expect more comprehensive and diverse services. In addition, since minibars offer only a limited selection of drinks and food options are almost non-existent, it is inevitable that hotel guests will be dissatisfied with the quality of service. Customers can only find drinks in the minibar, which deprives them of the comfort and variety they seek during their hotel stay.

[0007] Another problem is the uncertainty experienced by hotel guests about whether to buy drinks or not because they do not know the prices of the drinks in the minibar. The uncertainty of the prices causes customers to hesitate to use the minibar and sometimes avoid using the service. In addition, the absence of snacks, such as biscuits or cold sandwiches, in the minibar negatively affects customer satisfaction due to insufficient variety. The limited variety of choices is a major disadvantage, especially for guests who are late at night or need small snacks.

[0008] Minibars also pose a major problem for hotel management. Hotel management avoids asking customers about their minibar consumption when they check out, but when they do not ask, they have difficulty tracking the consumption of the minibar. In this case, hotel staff may lose the products consumed from the minibar, which means financial loss for the hotel. Hotel management is forced to ask the customer whether the minibar has been consumed; however, this may cause embarrassment in relations with the customer. If the customer indicates that there is consumption, the hotel staff asks the housekeeper to count the minibar in the room, and this process causes the customer to wait while leaving the room. Until the hotel minibar is counted, the customer may feel like they have committed a crime and are taken hostage. This process strains the relationship between the hotel management and the customer and reduces the quality of service. In short, these problems arising from minibars in hotel rooms have become a major source of dissatisfaction for both hotel management and customers, and this makes it difficult for hotel businesses to comply with the contemporary service approach.

[0009] As a result of the research conducted in the literature, a Turkey patent application with the application number "2019 / 15731" and the invention title "INVERTER MINIBAR" was found. The said application relates to the inverter minibar, which is based on the principle of working at certain speeds according to the need. However, no evidence has been found of a hotel room bistro system that would allow the sale of food, beverages, tobacco and cosmetic products within the hotel room, that would be made of metal, hard plastic or fiberglass, that would have software enabling communication with the reception, and that would have a wired or wireless internet connection.

[0010] As a result, the problems mentioned above, which cannot be solved in the light of the present technique, have made it necessary to make an innovation in the relevant technical field.

[0011] BRIEF DESCRIPTION OF THE INVENTION

[0012] The present invention relates to a hotel room bistro system to eliminate the above-mentioned disadvantages and bring new advantages to the relevant technical field. The main purpose of the invention is to enable the sale of food, beverages, tobacco and cosmetic products within the hotel room by communicating with the reception.

[0013] In order to achieve all the objects mentioned above and which will emerge from the detailed description below, the present invention is a hotel room bistro system that enables the sale of food, beverages, tobacco and cosmetic products in the hotel room by communicating with the reception, has an outer casing made of metal, hard plastic or fiber body, and has a wired or wireless internet connection, wherein; it comprises a phone located in the hotel room and at the reception, through which the customer can call the reception to order food, beverages and / or products, a computer that runs the bistro application and allows customer requests and hotel product reports to be received, a communication unit that allows the reception and the customer to communicate via computer and phone, either wired or wireless, an automatic shelf system with a motor and electronic card on it, providing the appearance and presentation of beverages and food, rotating with the help of the motor on it and directing the product inside to the chamber, a cold product receiving chamber where beverages and foods that need to be kept cold can be received via automatic shelf system after shopping, a cold product shelves with a cooling system inside that keeps beverages and foods that need to be kept cold, a room temperature product receiving chamber where beverages and foods that need to be kept at room temperature can be received via the automatic shelf system after shopping, a room temperature product shelf that keeps foods and beverages that need to be kept at room temperature at room temperature, the mentioned bistro application in which the relevant customer's room number is entered via the software running within it, which allows all product requests such as food and beverages received over the phone to be recorded to the relevant room number, which sends a signal to the automatic shelf system via the communication unit upon approval of the products added via the device and enables the automatic shelf system to move so that the selected products fall into the relevant chambers, which calculates prices to ensure that all products requested and received from the customer's room number are viewed during the customer's hotel check-out process and the payment is made via cash, bank card or credit card.

[0014] In order to best understand the structure of the present invention and its advantages together with the additional elements, it needs to be evaluated together with the figures described below.

[0015] BRIEF DESCRIPTION OF FIGURES Figure 1 is a representative illustration of a hotel room bistro system which is the subject of the invention.

[0016] The drawings are not necessarily to scale, and details that are not necessary to understand the present invention may be omitted. Furthermore, elements that are at least substantially identical or have at least substantially identical functions are designated by the same number

[0017] REFERENCE NUMBERS

[0018] 1 . Phone

[0019] 2. Computer

[0020] 3. Bistro application

[0021] 4. Communication unit

[0022] 5. Automatic shelf system

[0023] 6. Outer case

[0024] 7. Cold product receiving chamber

[0025] 8. Cold product shelf

[0026] 9. Room temperature product receiving chamber

[0027] 10. Room temperature product shelf

[0028] 11 . Mobile application

[0029] 12. Glass cover

[0030] DETAILED DESCRIPTION OF THE INVENTION

[0031] In this detailed description, a hotel room bistro system, which is the subject of the invention, is described only with examples that will not form any limiting effect on the better understanding of the subject.

[0032] A hotel room bistro system comprises a phone (1), a computer (2), a bistro application (3), a communication unit (4), an automatic shelf system (5), an outer case (6), a cold product receiving chamber (7), a cold product shelf (8), a room temperature product receiving chamber (9), a room temperature product shelf (10), a mobile application (11 ), a glass cover (12). The phone (1) is the device that can communicate via wire or wireless, located in the hotel room and at the reception, through which the customer can call the reception to order food, beverages and / or products. The phone (1) may also be a smart device with a touch screen. The computer (2) is the device that runs the bistro application (3) and enables customer requests and hotel product reports to be received. The bistro application (3) is the application in which the relevant customer's room number is entered via the software running within it, which allows all product requests such as food and beverages received via phone (1) to be recorded to the relevant room number, which sends a signal to the automatic shelf system (5) via the communication unit (4) upon approval of the products added via the device and enables the automatic shelf system (5) to move in order to ensure that the selected products fall into the chambers, which calculates prices in order to ensure that all products requested and received from the customer's room number are viewed during the hotel check-out process and the payment is made via cash, bank card or credit card. The communication unit (4) is the unit that enables the reception and the customer to communicate via computer (2) and telephone (1 ) via wired or wireless. The automatic shelf system (5) is the mobile system that has a motor and electronic card on it, provides the display and presentation of beverages and food, and directs the product inside to the chamber by rotating with the help of the motor on it. The outer case (6) is the material made of metal, hard plastic or fiber body that surrounds the hotel room bistro device. The cold product receiving chamber (7) is the chamber where beverages and foods that need to be kept cold can be received via the automatic shelf system (5) after shopping. The cold product shelf (8) is the chamber with a cooling system inside that keeps the drinks and foods that need to be kept cold in the chambers cold. The room temperature product receiving chamber (9) is the chamber where beverages and foods that need to be kept at room temperature can be received via the automatic shelf system (5) after shopping. The room temperature product shelf (10) is the chamber that stores foods and beverages that need to be kept at room temperature. The mobile application (1 1 ) is the application which is operated on the said phone (1 ) if the phone (1 ) is touch-sensitive, which works integrated with the bistro application (3) on the computer (2) through the software it runs in, which has products on it, allows the customer to log in with the username and password given to them and to select the desired products, which enables the shelves of the automatic shelf system (5) containing the selected products to be moved and the selected products to fall into the relevant chambers by means of the communication unit (4) upon approval of the selected products. The glass cover (12) is the door made of glass or transparent material that allows the products in the bistro device to be seen from the outside environment.

[0033] The touch screen is the screen that allows the person who will make the purchase using the hotel room bistro device to see the product code, price, menu and order information from which they can select the product. The key-operated payment section is the element that allows customers who will not use the digital system to make purchases by keying instead of using a card reader. The card reader is the reader that is specially made for the product, through which the shopping card of the bistro device is read and which has a card reading sensor inside it that communicates with the relevant card and receives and sends a signal. The automatic shelf system (5) is the mobile system that provides the appearance and presentation of beverages and food and directs the product inside to the chamber by rotating with the help of the motor on it. It expresses the general design of the hotel room type machine. The reception bill system is the system that produces a list and price list of the purchases made by the customer using the shopping card from the bistro device in the room. The bill issuing section is the unit where the printout of the shopping made by the customer from the bistro device in the hotel room is taken. The issued customer bill is the payment bill part of the shopping made by the customer from his / her own room after the card is scanned. The communication system between the room and the reception is the system used in stages such as creating orders and facilitating payment by providing an internet connection over all purchases made between the room and the reception. The bistro card scanning area is where the customer hands over his / her card to the reception after making his / her purchase in the hotel room and the payment receipt is automatically given after the relevant card is scanned from the card reader. The power input of the bistro device is preferably to operate with 220 Volts of electricity.

[0034] A hotel room bistro system consists of two glass-covered chambers. One of the chambers is for cold food and drinks, the other chamber is for the sale of food, drinks, tobacco and cosmetics kept at room temperature. Food, drinks and other products are placed in their own sections by the hotel staff, preferably with two glass covers (12) at the front of a hotel room bistro system. Each product section (shelf) is movable. There is also a price tag plate at the bottom of the movable shelf where each product is placed. The customer can read the price of the products from the tag. After the products are placed by the hotel staff, the doors are locked and the customer cannot open the locked doors. The customer can see all the products and prices in the room bistro through the glass covers (12). A hotel room bistro system may have two separate glass covers (12) on the front side, depending on the model, top and bottom or right and left, and a touch screen or product selection keypad is positioned on the front side of the cabinet. There is also a credit card and QR code scanning section for payment.

[0035] A hotel room bistro system;

[0036] • preferably operates with 220 Volt electrical energy (mains).

[0037] • has a wired internet or Wi-Fi connection system.

[0038] • on the front side, has a touch screen for food, beverages and other products, depending on the model, or a numbering button that allows you to select products with the product numbers depending on the model. • in addition, there is a special bistro card for each room in the hotel room bistro system.

[0039] • in addition, there is a special room bistro card for each room in the hotel room bistro system.

[0040] • also has a credit card working system.

[0041] In an alternative embodiment of the invention, after selecting the desired food and beverages from the touch screen or other model keypad numerator system, the card is scanned on the touch screen or in the bank card - credit card slot next to it or when the system receives payment approval from the card by scanning the QR code, the selected food, beverage or other products are moved or rotated from the shelf according to the number of products by the system software and automation and dropped into the chamber at the bottom where the customer will receive the products, and the customer can shop without any problems. In addition, some hotel guests want to spend only cash in the hotel. For this reason, each customer entering the room from the reception is given their own card for the hotel room bistro system. Customers who want to shop from the in-room bistro system can purchase the food and beverages they want by swiping their own card on the hotel room bistro system. When the customer comes to the reception and hands over his / her room card or key during the hotel check-out process, he / she also hands over the hotel room bistro system card. When the hotel staff (usually the receptionist) scans the relevant card into the hotel room bistro system computer (2) installed at the reception, the customer can see the entire shopping list and price of the shopping in the room, and the customer is provided with quality service. The receipt for the products purchased from the hotel room bistro system can be delivered to the customer, and the customer can then pay at the reception either in cash or with his / her own bank card or credit card.

[0042] In an alternative embodiment of the invention, by integrating the software system of the hotel room bistro system into the hotel room entrance card system, when the hotel customer wants to shop from the hotel room bistro system, he / she can shop by scanning his / her room card to the card reader on the bistro. When the customer hands over his / her room card to the reception during check-out, the receptionist will be able to see the customer's shopping account completely and without any errors by scanning the room card on the hotel room bistro system's computer (2) and the receptionist will be able to receive payment.

[0043] In the main embodiment of the invention, the shopping method of the hotel room bistro system is as follows and preferably the innovation brought by our invention is on this option: The customer calls the reception from the room phone (1 ) and tells the receptionist what food, drink or any product he / she wants, and the receptionist confirms the food, drink or product requested by the customer by typing the room number of the customer on the hotel room bistro system computer (2). When the receptionist approves, the products requested by the customer are dropped into the product delivery chamber of the hotel room bistro system in the customer's room. Since the order is entered into the system, the customer can make the payment in cash, bank card or credit card, completely and accurately, as desired, when leaving the hotel. With the hotel room bistro system, hotel guests are provided with a more diverse, richer, and higher quality service suitable for today's age. It is a software-automated machine that saves hotel management from great material and moral difficulties and provides clear, complete and error-free income and expense control on a daily, weekly, monthly and annual basis whenever desired.

[0044] With the hotel room bistro method; the customer calls the reception from his / her room and tells the reception the products he / she wants from the hotel room bistro machine, the receptionist confirms the requested products by entering them into the system via Internet- WIFI depending on the customer's room number, and at the same time, the product / products can be taken from the hotel room bistro system's reservoir in the customer's room. Food and beverages that can be placed in the room temperature section of the hotel room bistro machine are cakes, biscuits, chocolate, sandwiches, nuts and similar products, and this section is a special mobile shelf system where the products are stacked and ready for delivery. The invention provides the ability to shop from the vending machine (via Wi-Fi - Internet) with remote command (from the reception). All purchases can be tracked, costs and product controls can be made via the computer (2) at the reception. The card (hotel room bistro or hotel room card) allows you to shop from the vending machine only for the room number it is coded to, via the computer (2) software at the reception.

[0045] In addition, products can be purchased via the touch screen on the hotel room bistro machine, and the customer can enter the shelf code on which the product is located, have their hotel room bistro card scanned by the card reading system and purchase the products they want. When the customer wants to make a purchase from the hotel room bistro machine, they scan the hotel room bistro card, which is given by the reception with the room number code, on the reader on the machine. With the hotel room bistro computer (2) system located at the reception, the connection between the machines in each room is via WIFI - internet and its own software system, order commands can be sent from the reception to the hotel room bistro machines in the rooms.

[0046] Our invention is an automatic hotel room bistro fridge that sells food and beverages in hotel rooms, operates with electricity, is made of metal, hard plastic or fiber body, consists of two chambers, one of which is for food and beverages kept at room temperature, the other chamber is for cold food and beverages, both chambers have glass covers (12), its width starts from minimum 50 cm and can be wider upon request, its length (height) starts from minimum 50 cm and can be up to 200 cm upon request, has electricity, software, automation, internet and Wi-Fi connection for hot and cold food and beverages.

[0047] Our invention works briefly as follows:

[0048] In the hotel room bistro system, the customer calls the reception from the room phone (1 ) and tells the receptionist what food and drinks he / she wants. The receptionist enters the room number of the customer on the hotel room bistro system's computer (2) via the bistro application (3) and then confirms the food and beverages requested by the customer by entering them into the hotel room bistro system. When the receptionist approves the relevant products, the relevant sections of the automatic shelf system (5) of the bistro in the customer's room are activated via the communication unit (4) and deposit the food and beverages into the product delivery container. In addition, customers can select products via the mobile application and make their selection without making a phone (1 ) call. Since the order is entered into the system, the customer can make the payment completely and accurately, by card or cash, when leaving the hotel. The hotel room bistro system provides hotel guests with a more diverse, much higher quality service suitable for today's age. It also saves hotel management from material and moral difficulties, and provides clear, complete, and error-free income and expense control on a daily, weekly, monthly, annual basis whenever desired.

Claims

CLAIMS1. A hotel room bistro system that enables the sale of food, beverages, tobacco and cosmetic products in the hotel room by communicating with the reception, has an outer case (6) made of metal, hard plastic or fiber body, and has a wired or wireless internet connection, characterized by comprising:• a phone (1 ) located in the hotel room and at the reception, through which the customer can call the reception to order food, beverages and / or products,• a computer (2) which runs the bistro application (3) and enables customer requests and hotel product reports to be received,• a communication unit (4) that enables the reception and the customer to communicate via computer (2) and phone (1 ) as wired or wireless,• an automatic shelf system (5) which has a motor and electronic card on it, provides the appearance and presentation of beverages and food, rotates with the help of the motor on it and directs the product inside to the chamber,• a cold product receiving chamber (7) where beverages and foods that need to be kept cold can be received via the automatic shelf system (5) after shopping,• a cold product shelf (8) with a cooling system inside, which keeps the drinks and foods that need to be kept cold, cold,• a room temperature product receiving chamber (9) where beverages and foods that need to be kept at room temperature can be received via the automatic shelf system (5) after shopping,• a room temperature product shelf (10) that keeps foods and beverages that need to be kept at room temperature,• the mentioned bistro application (3) in which the relevant customer's room number is entered via the software running in it, which allows all product requests such as food and beverages received via phone (1 ) to be recorded to the relevant room number, which sends a signal to the automatic shelf system (5) via the communication unit (4) upon approval of the products added and ensures that the automatic shelf system (5) moves to ensure that the selected products fall into the relevant chambers, which calculates the price to ensure that all products requested and received from the customer's room number are viewed during the customer's hotel check-out process and that payment is made via cash, bank card or credit card.

2. The hotel room bistro system according to claim 1 , characterized by comprising a mobile application (11) which is operated on the phone (1 ) if the said phone (1 ) is touch / smart, which works integrated with the bistro application (3) on the computer (2) through the software it runs in, which has a products screen, which is accessed with the username and password given to the customer and allows the desired products to be selected from the products screen, which enables the shelves of the automatic shelf system (5) containing the selected products to be moved and the selected products to fall into the relevant chambers by means of the communication unit (4) upon confirmation of the selected products via the communication unit (4).

3. The hotel room bistro system according to claim 1 , characterized by comprising a glass cover (12) that allows the food and beverages in the bistro device to be seen from the outside environment.

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