Call event-based ai device and intelligent service providing system using same

Abstract

The present invention relates to an AI device and an intelligent service providing system for performing a natural language dialogue with a user through voice input and output functions on the basis of a call event. When a button of a call bell unit is pressed, the AI device is activated to collect a user's voice request, and the request is accurately identified through natural language processing using voice recognition technology. Preferably, artificial neural network-based voice recognition technology is used, and as a more specific example, a large language model (LLM) may be included. A central processing unit generates an appropriate response and provides same to a user, and provides various services in connection with an external information system through a service control unit as needed. The external information system includes, but is not limited to, an EMR system in a medical environment, a PMS system in a hotel environment, and a POS system in a restaurant environment. In addition, a personalized service is provided through an emotional and psychological state recognition function, and data security and personal information protection have been enhanced. The present invention provides advantages such as privacy protection, system scalability, multi-user processing, and data security.

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