Hotel management system and method

Abstract

The invention provides a hotel management system. The hotel management system comprises a client terminal, a server, a guest room control terminal and guest room equipment, the client terminal comprises a client demand input unit, a demand response feedback unit and a client communication unit; the server comprises an information processing unit and a server side communication unit; the guest room control terminal comprises an equipment control unit and a guest room end communication unit. The invention further provides a hotel management method which adopts the hotel management system. According to the invention, items related to customer experience in the guest room can be managed, including room humidity, room temperature, bed temperature, washing water temperature, bathing water temperature and ground cleaning in the guest room, so that requirements of customers on the related items are met, and the customers feel more comfortable in the guest room.

Description

Technical Field

[0001] The present invention relates to a hotel management system and method. Background Art

[0002] A hotel, also known as a guesthouse, inn, hostel, business hotel, guesthouse, and inn, provides customers with safe and comfortable guest rooms so that customers can rest or sleep in the rooms.

[0003] In order to make customers feel more comfortable in the guest rooms, it is necessary to manage items related to customer experience in the guest rooms, such as room humidity, room temperature, bed temperature, washing water temperature, bathing water temperature, and floor cleaning in the guest rooms, so as to meet customer needs for the above-mentioned related items.

[0004] This requires the design of a hotel management system and method that can manage items related to customer experience in guest rooms. Summary of the Invention

[0005] In order to better implement hotel management, the present invention provides a hotel management system, including: a client terminal, a server, a guest room control terminal, and guest room equipment; The client terminal includes: a client demand input unit, a demand response feedback unit, and a client communication unit; the client demand input unit is used to input customer demand information; the demand response feedback unit is used to display demand response information; the client communication unit is used to upload customer demand information to the server and receive demand response information output by the server; The server includes: an information processing unit and a server-side communication unit; the information processing unit is used to process customer demand information, generate room execution instructions, and generate demand response information based on the instruction execution information; the server-side communication unit is used to receive customer demand information uploaded by the client terminal, output the room execution instructions to the room control terminal, receive the instruction execution information uploaded by the room control terminal, and output the demand response information to the client terminal; The guest room control terminal includes: a device control unit and a guest room communication unit; the device control unit controls the operation of the guest room equipment according to the guest room execution instruction, collects the working status information of the guest room equipment, and generates instruction execution information according to the working status information of the guest room equipment; the guest room communication unit is used to receive the guest room execution instruction output by the server and upload the instruction execution information to the server.

[0006] The present invention also provides a hotel management method, which adopts the above-mentioned hotel management system and includes the following steps: 1) The customer inputs customer demand information into the customer terminal through the customer demand input unit; and the customer terminal uploads the customer demand information to the server through the client communication unit; 2) The server receives the customer demand information uploaded by the client terminal through the server-side communication unit; the server's information processing unit processes the customer demand information and generates a room execution instruction; and the server outputs the room execution instruction to the room control terminal through the server-side communication unit; 3) The guest room control terminal receives the guest room execution instruction output by the server through the guest room communication unit; the device control unit of the guest room control terminal controls the operation of the guest room equipment according to the guest room execution instruction, collects the working status information of the guest room equipment, and generates instruction execution information based on the working status information of the guest room equipment; and the guest room control terminal uploads the instruction execution information to the server through the guest room communication unit; 4) The server receives the instruction execution information uploaded by the guest room control terminal through the server-side communication unit; the server's information processing unit generates demand response information based on the instruction execution information; and the server outputs the demand response information to the guest terminal through the server-side communication unit; 5) The client terminal receives the demand response information output by the server through the client communication unit; and the demand response feedback unit of the client terminal displays the demand response information to the client.

[0007] For details of the hotel management system and method of the present invention, please refer to the specific implementation method.

[0008] The advantages and beneficial effects of the present invention are: providing a hotel management system and method, which can manage items related to customer experience in guest rooms, including room humidity, room temperature, bed temperature, washing water temperature, bathing water temperature, and floor cleaning in guest rooms, so as to meet customer needs for the above-mentioned related items and make customers feel more comfortable in the guest rooms.

[0009] The present invention has the following characteristics: 1) The present invention enables customers to directly input customer demand information through the customer terminal, which is convenient to operate and enables customer demands to be responded to more quickly; 2) The present invention can directly generate guest room execution instructions based on customer demand information, so as to trigger the guest room control terminal to implement the guest room execution instructions immediately, thereby further ensuring that customer needs can be responded to more quickly; 3) The present invention can generate instruction execution information in real time based on the working status information of the guest room equipment, and directly generate and display demand response information based on the instruction execution information, so as to provide customers with feedback on the response status of customer needs in the first place, which can further improve the customer experience. DETAILED DESCRIPTION

[0010] The following examples are only used to illustrate the technical solution of the present invention more clearly, and are not intended to limit the scope of protection of the present invention.

[0011] The technical solutions specifically implemented in the present invention are as follows: The present invention provides a hotel management method, which adopts a hotel management system; The hotel management system includes: client terminals, servers, guest room control terminals, and guest room equipment; The client terminal includes: a client demand input unit, a demand response feedback unit, and a client communication unit; specifically, the client demand input unit includes: a guest room humidity setting module, a guest room temperature setting module, a guest room bed temperature setting module, a guest room washing water temperature setting module, a guest room bathing water temperature setting module, and a guest room floor cleaning setting module; more specifically, the client terminal is a mobile terminal; The server includes: an information processing unit and a server-side communication unit; The guest room control terminal includes: a device control unit and a guest room communication unit; The guest room equipment includes: a guest room humidity adjustment device, a guest room temperature adjustment device, a guest room bed temperature adjustment device, a guest room washing water temperature adjustment device, a guest room bathing water temperature adjustment device, and a guest room floor cleaning device; specifically, the guest room humidity adjustment device is a humidifier installed in the guest room; the guest room temperature adjustment device is an air conditioner installed in the guest room; the guest room bed temperature adjustment device is an electric blanket installed on the guest room bed; the guest room washing water temperature adjustment device is a small kitchen water heater; the guest room bathing water temperature adjustment device is a water heater; and the guest room floor cleaning device is a sweeping robot installed in the guest room; The hotel management method comprises: 1) The customer inputs customer demand information into the customer terminal through the customer demand input unit; and the customer terminal uploads the customer demand information to the server through the client communication unit; The customer demand information includes: room humidity setting information, room temperature setting information, bed temperature setting information, washing water temperature setting information, bathing water temperature setting information, and floor cleaning setting information. Specifically, Enter the guest room humidity setting information through the guest room humidity setting module; enter the guest room temperature setting information through the guest room temperature setting module; enter the guest room bed temperature setting information through the guest room bed temperature setting module; enter the guest room washing water temperature setting information through the guest room washing water temperature setting module; enter the guest room bathing water temperature setting information through the guest room bathing water temperature setting module; enter the guest room floor cleaning setting information through the guest room floor cleaning setting module; 2) The server receives the customer demand information uploaded by the client terminal through the server-side communication unit; the server's information processing unit processes the customer demand information and generates a room execution instruction; and the server outputs the room execution instruction to the room control terminal through the server-side communication unit; The guest room execution instructions include: a guest room humidity setting instruction generated according to the guest room humidity setting information, a guest room temperature setting instruction generated according to the guest room temperature setting information, a guest room bed temperature setting instruction generated according to the guest room bed temperature setting information, a guest room washing water temperature setting instruction generated according to the guest room washing water temperature setting information, a guest room bathing water temperature setting instruction generated according to the guest room bathing water temperature setting information, and a guest room floor cleaning setting instruction generated according to the guest room floor cleaning setting information; 3) The guest room control terminal receives the guest room execution instruction output by the server through the guest room communication unit; the device control unit of the guest room control terminal controls the operation of the guest room equipment according to the guest room execution instruction, collects the working status information of the guest room equipment, and generates instruction execution information based on the working status information of the guest room equipment; and the guest room control terminal uploads the instruction execution information to the server through the guest room communication unit; The instruction execution information includes: information on starting to execute the instruction for setting the humidity of the guest room, information on the estimated execution time of the instruction for setting the humidity of the guest room, information on completion of the execution of the instruction for setting the humidity of the guest room, information on starting to execute the instruction for setting the temperature of the guest room, information on the estimated execution time of the instruction for setting the temperature of the guest room, information on completion of the execution of the instruction for setting the temperature of the guest room bed, information on the estimated execution time of the instruction for setting the temperature of the guest room bed, information on completion of the execution of the instruction for setting the temperature of the guest room bed, information on starting to execute the instruction for setting the water temperature of the guest room washing water, information on the estimated execution time of the instruction for setting the water temperature of the guest room washing water, information on completion of the execution of the instruction for setting the water temperature of the guest room washing water, information on the estimated execution time of the instruction for setting the water temperature of the guest room washing water, information on the completion of the execution of the instruction for setting the water temperature of the guest room washing water, information on the estimated execution time of the instruction for setting the water temperature of the guest room bathing water, information on the completion of the execution of the instruction for setting the water temperature of the guest room bathing ... start of executing the instruction for setting the floor of the guest room cleaning, information on the estimated execution time of the instruction for setting the floor of the guest room cleaning, and information on the completion of the execution of the instruction for setting the floor of the guest room cleaning; Specifically, The device control unit controls the operation of the guest room humidity adjustment device according to the guest room humidity setting instruction, collects the working status information of the guest room humidity adjustment device, and generates information on starting to execute the guest room humidity setting instruction, information on the estimated execution time of the guest room humidity setting instruction, and information on completion of the execution of the guest room humidity setting instruction according to the working status information of the guest room humidity adjustment device; The device control unit controls the operation of the guest room temperature adjustment device according to the guest room temperature setting instruction, collects the working status information of the guest room temperature adjustment device, and generates information on starting to execute the guest room temperature setting instruction, information on the estimated execution time of the guest room temperature setting instruction, and information on completion of the execution of the guest room temperature setting instruction according to the working status information of the guest room temperature adjustment device; The device control unit controls the operation of the guest room bed temperature adjustment device according to the guest room bed temperature setting instruction, collects the working status information of the guest room bed temperature adjustment device, and generates information on starting to execute the guest room bed temperature setting instruction, information on the estimated execution time of the guest room bed temperature setting instruction, and information on completion of the execution of the guest room bed temperature setting instruction according to the working status information of the guest room bed temperature adjustment device; The device control unit controls the operation of the guest room washing water temperature adjustment device according to the guest room washing water temperature setting instruction, collects the working status information of the guest room washing water temperature adjustment device, and generates information on starting to execute the guest room washing water temperature setting instruction, information on the estimated execution time of the guest room washing water temperature setting instruction, and information on completion of the execution of the guest room washing water temperature setting instruction according to the working status information of the guest room washing water temperature adjustment device; The device control unit controls the operation of the guest room bath water temperature adjustment device according to the guest room bath water temperature setting instruction, collects the operating status information of the guest room bath water temperature adjustment device, and generates information indicating the start of execution of the guest room bath water temperature setting instruction, information indicating the estimated execution time of the guest room bath water temperature setting instruction, and information indicating the completion of execution of the guest room bath water temperature setting instruction according to the operating status information of the guest room bath water temperature adjustment device; The device control unit controls the operation of the guest room floor cleaning device according to the guest room floor cleaning setting instruction, collects the working status information of the guest room floor cleaning device, and generates information on starting to execute the guest room floor cleaning setting instruction, information on the estimated execution time of the guest room floor cleaning setting instruction, and information on completion of the execution of the guest room floor cleaning setting instruction according to the working status information of the guest room floor cleaning device; 4) The server receives the instruction execution information uploaded by the guest room control terminal through the server-side communication unit; the server's information processing unit generates demand response information based on the instruction execution information; and the server outputs the demand response information to the guest terminal through the server-side communication unit; The demand response information includes: guest room humidity adjustment start information generated according to the start of the guest room humidity setting instruction information, guest room humidity adjustment estimated duration information generated according to the estimated execution duration information of the guest room humidity setting instruction, guest room humidity adjustment completion information generated according to the completion information of the guest room humidity setting instruction execution, guest room temperature adjustment start information generated according to the start of the guest room temperature setting instruction information, guest room temperature adjustment estimated duration information generated according to the estimated execution duration information of the guest room temperature setting instruction, guest room temperature adjustment completion information generated according to the completion information of the guest room temperature setting instruction execution, guest room bed temperature adjustment start information generated according to the start of the guest room bed temperature setting instruction information, guest room bed temperature adjustment estimated duration information generated according to the estimated execution duration information of the guest room bed temperature setting instruction, and guest room bed temperature adjustment completion information generated according to the completion information of the guest room bed temperature setting instruction execution. Temperature adjustment completion information, guest room wash water temperature adjustment start information generated based on the start of guest room wash water temperature setting instruction information, guest room wash water temperature adjustment estimated time information generated based on the estimated execution time information of the guest room wash water temperature setting instruction, guest room wash water temperature adjustment completion information generated based on the completion of guest room wash water temperature setting instruction information, guest room bath water temperature adjustment start information generated based on the start of guest room bath water temperature setting instruction information, guest room bath water temperature adjustment estimated time information generated based on the estimated execution time information of the guest room bath water temperature setting instruction, guest room bath water temperature adjustment completion information generated based on the completion of guest room bath water temperature setting instruction information, guest room floor cleaning start information generated based on the start of guest room floor cleaning setting instruction information, guest room floor cleaning estimated time information generated based on the estimated execution time information of the guest room floor cleaning setting instruction, guest room floor cleaning completion information generated based on the completion of guest room floor cleaning setting instruction information; 5) The client terminal receives the demand response information output by the server through the client communication unit; and the demand response feedback unit of the client terminal displays the demand response information to the client.

[0012] The above is only a preferred embodiment of the present invention. It should be pointed out that for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the technical principles of the present invention. These improvements and modifications should also be regarded as within the scope of protection of the present invention.

Claims

1. A hotel management system, characterized in that: include: Customer terminals, servers, guest room control terminals, guest room equipment; The client terminal includes: a client demand input unit, a demand response feedback unit, and a client communication unit; the client demand input unit is used to input customer demand information; the demand response feedback unit is used to display demand response information; the client communication unit is used to upload customer demand information to the server and receive demand response information output by the server; The server includes: an information processing unit and a server-side communication unit; the information processing unit is used to process customer demand information, generate room execution instructions, and generate demand response information based on the instruction execution information; the server-side communication unit is used to receive customer demand information uploaded by the client terminal, output the room execution instructions to the room control terminal, receive the instruction execution information uploaded by the room control terminal, and output the demand response information to the client terminal; The guest room control terminal includes: a device control unit and a guest room communication unit; the device control unit controls the operation of the guest room equipment according to the guest room execution instruction, collects the working status information of the guest room equipment, and generates instruction execution information according to the working status information of the guest room equipment; the guest room communication unit is used to receive the guest room execution instruction output by the server and upload the instruction execution information to the server.

2. The hotel management system according to claim 1, characterized in that: The client terminal is a mobile terminal.

3. The hotel management system according to claim 2, characterized in that: The customer demand information includes: guest room humidity setting information, guest room temperature setting information, guest room bed temperature setting information, guest room washing water temperature setting information, guest room bathing water temperature setting information, and guest room floor cleaning setting information.

4. The hotel management system according to claim 3, characterized in that: The customer demand input unit includes: a guest room humidity setting module, a guest room temperature setting module, a guest room bed temperature setting module, a guest room washing water temperature setting module, a guest room bathing water temperature setting module, and a guest room floor cleaning setting module.

5. The hotel management system according to claim 4, characterized in that: The guest room execution instructions include: guest room humidity setting instructions, guest room temperature setting instructions, guest room bed temperature setting instructions, guest room washing water temperature setting instructions, guest room bathing water temperature setting instructions, and guest room floor cleaning setting instructions.

6. The hotel management system according to claim 5, characterized in that: The instruction execution information includes: starting to execute the guest room humidity setting instruction information, the expected execution time information of the guest room humidity setting instruction, the guest room humidity setting instruction execution completion information, starting to execute the guest room temperature setting instruction information, the expected execution time information of the guest room temperature setting instruction, the guest room temperature setting instruction execution completion information, starting to execute the guest room bed temperature setting instruction information, the expected execution time information of the guest room bed temperature setting instruction, the guest room bed temperature setting instruction execution completion information, starting to execute the guest room wash water temperature setting instruction information, the expected execution time information of the guest room wash water temperature setting instruction, the guest room wash water temperature setting instruction execution completion information, starting to execute the guest room bath water temperature setting instruction information, the expected execution time information of the guest room bath water temperature setting instruction, the guest room bath water temperature setting instruction execution completion information, starting to execute the guest room floor cleaning setting instruction information, the expected execution time information of the guest room floor cleaning setting instruction, the guest room floor cleaning setting instruction execution completion information.

7. The hotel management system according to claim 6, characterized in that: The demand response information includes: guest room humidity adjustment start information, guest room humidity adjustment estimated time information, guest room humidity adjustment completion information, guest room temperature adjustment start information, guest room temperature adjustment estimated time information, guest room temperature adjustment completion information, guest room bed temperature adjustment start information, guest room bed temperature adjustment estimated time information, guest room bed temperature adjustment completion information, guest room wash water temperature adjustment start information, guest room wash water temperature adjustment estimated time information, guest room wash water temperature adjustment completion information, guest room bath water temperature adjustment start information, guest room bath water temperature adjustment estimated time information, guest room bath water temperature adjustment completion information, guest room floor cleaning start information, guest room floor cleaning estimated time information, guest room floor cleaning completion information.

8. The hotel management system according to claim 7, characterized in that: The guest room equipment includes: guest room humidity adjustment equipment, guest room temperature adjustment equipment, guest room bed temperature adjustment equipment, guest room washing water temperature adjustment equipment, guest room bathing water temperature adjustment equipment, and guest room floor cleaning equipment.

9. The hotel management system according to claim 8, characterized in that: The guest room humidity adjustment device is a humidifier installed in the guest room; the guest room temperature adjustment device is an air conditioner installed in the guest room; the guest room bed temperature adjustment device is an electric blanket installed on the guest room bed; the guest room washing water temperature adjustment device is a small kitchen water heater; the guest room bathing water temperature adjustment device is a water heater; the guest room floor cleaning device is a sweeping robot installed in the guest room.

10. A hotel management method, characterized in that: The hotel management system according to claim 9 is adopted and comprises the following steps: 1) The customer inputs customer demand information into the customer terminal through the customer demand input unit; and the customer terminal uploads the customer demand information to the server through the client communication unit; 2) The server receives the customer demand information uploaded by the client terminal through the server-side communication unit; the server's information processing unit processes the customer demand information and generates a room execution instruction; and the server outputs the room execution instruction to the room control terminal through the server-side communication unit; 3) The guest room control terminal receives the guest room execution instruction output by the server through the guest room communication unit; the device control unit of the guest room control terminal controls the operation of the guest room equipment according to the guest room execution instruction, collects the working status information of the guest room equipment, and generates instruction execution information based on the working status information of the guest room equipment; and the guest room control terminal uploads the instruction execution information to the server through the guest room communication unit; 4) The server receives the instruction execution information uploaded by the guest room control terminal through the server-side communication unit; the server's information processing unit generates demand response information based on the instruction execution information; and the server outputs the demand response information to the guest terminal through the server-side communication unit; 5) The client terminal receives the demand response information output by the server through the client communication unit; and the demand response feedback unit of the client terminal displays the demand response information to the client.