Server device, medium, and information processing system operating method

Abstract

The present disclosure relates to a server device, a medium, and an operation method of an information processing system that rationalize the process of reselling returned items. The server device has a communication unit and a control unit that exchanges information with other devices via the communication unit, the control unit receives a collection request accompanied by collection at a collection point of returned or returned items from a first terminal device, and receives a delivery request accompanied by delivery of the items to a delivery destination from a second terminal device, and sends an instruction to a mobile body to collect the items at the collection point and deliver the items to the delivery destination without passing through a base for storing the collected items.

Description

Technical Field

[0001] The present disclosure relates to a server device, a medium, and an operating method of an information processing system. Background Art

[0002] A mail order of various commodities realized by electronic commerce is known. For example, a purchaser purchases commodities from an EC (electronic commerce) website of a commodity seller via the Internet, and receives the commodities delivered at a desired location. Moreover, in the mail order, the commodity seller is usually required to deal with the exchange or return of the commodities purchased by the purchaser. Patent document 1 discloses an example of a system that assists the resale of returned commodities.

[0003] Patent Document 1: Japanese Patent Application Publication No. 2006-236018 Summary of the invention

[0004] Problems to be solved by the invention

[0005] However, in response to a buyer's demand for return of goods, there is room for rationalization of the process of reselling the returned goods.

[0006] An object of the present disclosure is to provide a server device and the like that rationalizes the process of reselling returned merchandise.

[0007] Methods for solving problems

[0008] The server device in the present disclosure has a communication unit and a control unit that exchanges information with other devices via the communication unit, the control unit receiving a collection request accompanied by collection at a collection location of the returned or returned items from a first terminal device, and receiving a delivery request accompanied by delivery of the items to a delivery destination from a second terminal device, and sending an instruction to a mobile body to collect the items at the collection location and deliver the items to the delivery destination without passing through a base for storing the collected items.

[0009] The program in the present disclosure is executed by a terminal device, so that the terminal device performs the following processing, namely: receiving promotional information that encourages the purchase or use of returned or returned items from a server device and outputting the promotional information, and sending the location of a delivery destination for receiving delivery of the items and a delivery request for the items to the server device, so that the items are delivered from the collection point where the items are collected to the delivery destination without passing through a base for storing the collected items.

[0010] According to the operating method of the information processing system disclosed in the present invention, which has a terminal device, a server device that exchanges information with the terminal device, and a mobile body that exchanges information with the server device, the server device receives a collection request for returned or returned items accompanied by collection at a collection location from other terminal devices, and the terminal device sends a delivery request for the items accompanied by delivery to a delivery destination to the server device, and when the mobile body receives an instruction from the server device to collect the items at the collection location and deliver the items to the delivery destination, the mobile body moves from the collection location to the delivery destination without passing through a base for storing the collected items.

[0011] Effects of the Invention

[0012] According to the server device and the like in the present disclosure, it is possible to rationalize the resale of returned merchandise. BRIEF DESCRIPTION OF THE DRAWINGS

[0013] Figure 1 A diagram showing a configuration example of an information processing system.

[0014] Figure 2 A diagram showing a configuration example of a server device.

[0015] Figure 3 A diagram showing an example of the structure of a returner's terminal device.

[0016] Figure 4 A diagram showing an example of the structure of a purchaser's terminal device.

[0017] Figure 5 A diagram showing a structural example of a moving object.

[0018] Figure 6 A sequence diagram showing an example of the operation of the information processing system.

[0019] Fig. 7A This is an example of the range between the recovery point and the base.

[0020] Figure 7B This is an example of the range between the recovery point and the base.

[0021] Figure 8 A sequence diagram showing an example of the operation of the information processing system. DETAILED DESCRIPTION

[0022] Hereinafter, embodiments of the present disclosure will be described.

[0023] Figure 1: is a diagram showing a structural example of an information processing system in one embodiment. The information processing system 1 assists in the resale of items that are returned after purchase in mail order via the Internet. In addition, in a service mode such as leasing, the information processing system 1 can also assist in the process from the collection of items returned by the user after use to the re-rental to the next user. Here, the resale assistance of items, i.e., goods, is used as an example for explanation. The information processing system 1 has, for example, one or more server devices 10, a returner terminal device 11, a purchaser terminal device 12, and a mobile body 13, which are connected together via a network 15 in a manner that can communicate information with each other. The server device 10 functions as an EC server that uses an EC website for selling goods implemented by a goods seller, and instructs the mobile body 13 to move, etc. The returner terminal device 11 and the purchaser terminal device 12 are both information terminal devices such as personal computers, tablet terminal devices, and smart phones. Here, in the work related to the resale of returned goods (hereinafter referred to as returned goods), the terminal device used by the returner is referred to as the returner terminal device 11, and the terminal device used by the purchaser of the resold returned goods is referred to as the purchaser terminal device 12. The mobile body 13 is, for example, a transport vehicle that can be driven manually or automatically with or without a person. The network 15 is, for example, the Internet, but includes an ad-hoc network, a LAN, a MAN (Metropolitan Area Network) or other networks, or a combination of any of them.

[0024] In the information processing system 1, the resale of returned goods is generally implemented in the following manner. When a purchaser wishes to return goods purchased from an EC website provided by a server device 10, the purchaser operates the returner terminal device 11, thereby sending a request for the return of the goods accompanied by the return at the return location to the server device 10. Then, the server device 10 receives a request for the delivery of the goods accompanied by the delivery to the delivery destination from the purchaser terminal device 12 operated by the purchaser. In this way, the server device 10 sends an instruction to the mobile body 13 to collect the goods at the return location and deliver the goods to the delivery destination without passing through a base such as a warehouse for storing the returned goods. Then, the mobile body 13 moves to the return location and collects the returned goods, and transports the goods to the delivery destination, thereby delivering the goods to the purchaser. In this way, according to the information processing system 1, since the returned goods can be resold to other buyers with less additional time, i.e., smaller additional cost, while the goods are recovered and returned to the base, costs can be saved and the resale process can be rationalized compared to the case where the mobile body 13 returns to the base once and then redelivers it from the base to the delivery destination.

[0025] Figure 2 2 shows a configuration example of the server device 10. The server device 10 includes a communication unit 20, a storage unit 21, and a control unit 22. The server device 10 can also perform the operations in this embodiment by communicating and cooperating with other server devices having the same configuration.

[0026] The communication unit 20 has one or more communication modules corresponding to the wired or wireless LAN standard for connecting to the network 15. In the present embodiment, the server device 10 is connected to the network 15 via the communication unit 20.

[0027] The storage unit 21 includes, for example, a semiconductor memory, a magnetic memory, or an optical memory. The storage unit 21 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 21 stores, for example, arbitrary information used in the operation of the server device 10, control and processing programs, and member information of the EC website. The member information is sent from the returner terminal device 11 or the purchaser terminal device 12 to the server device 10 at one time. The member information includes, for example, member identification information such as an ID number, attributes such as the name and age of the member, and an address or residence.

[0028] The control unit 22 has, for example, one or more general-purpose processors such as a CPU (Central Processing Unit), or one or more dedicated processors specialized for specific processing. Alternatively, the control unit 22 may also have one or more dedicated circuits such as FPGA (Field-Programmable Gate Array) and ASIC (Application Specific Integrated Circuit). The control unit 22 performs unified control of the operation of the server device 10 by operating according to a control and processing program or according to an operation procedure installed as a circuit.

[0029] Figure 3 1 shows a configuration example of the returner terminal device 11. The returner terminal device 11 is, for example, an information processing terminal device such as a personal computer, a tablet terminal device, or a smartphone. The returner terminal device 11 includes an input / output unit 30, a communication unit 31, a storage unit 32, and a control unit 33.

[0030] The input-output unit 30 has an input interface that detects the user's input and sends the input information to the control unit 33. The input interface is any input interface including, for example, a physical key, an electrostatic capacitance key, a touch screen provided integrally with the panel display, various pointing devices, a microphone for receiving voice input, a camera for acquiring a captured image or image code, etc. In addition, the input-output unit 30 has an output interface that outputs information generated by the control unit 33 or obtained from the server device 10 to the user. The output interface is any output interface including, for example, an external or built-in display that outputs information as an image or video, a speaker that outputs information as voice, or a connection interface with an external output device.

[0031] The communication unit 31 has a communication module corresponding to a wired or wireless LAN standard, a module corresponding to a mobile communication standard such as 4G (4th Generation) and 5G (5th Generation), etc. The returner terminal device 11 is connected to the network 15 via a nearby router device or a mobile communication base station through the communication unit 31, and performs information communication with the server device 10 via the network 15.

[0032] The storage unit 32 includes, for example, a semiconductor memory, a magnetic memory, or an optical memory. The storage unit 32 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 32 stores any information used in the operation of the returner terminal device 11. For example, the storage unit 32 stores control and processing programs, and application programs that provide various functions and are downloaded via the network 15.

[0033] The control unit 33 has, for example, one or more general-purpose processors such as a CPU or an MPU (Micro Processing Unit), or one or more dedicated processors specialized for specific processing. Alternatively, the control unit 33 may also have one or more dedicated circuits such as FPGA or ASIC. The control unit 33 performs unified control of the operation of the returner terminal device 11 by operating according to a control and processing program or according to an operation step installed as a circuit.

[0034] Figure 4 The example of the structure of the purchaser terminal device 12 is shown. The purchaser terminal device 12 is an information processing terminal device such as a personal computer, a tablet terminal device, or a smart phone. The purchaser terminal device 12 has an input / output unit 40, a communication unit 41, a storage unit 42, and a control unit 43. The input / output unit 40, the communication unit 41, the storage unit 42, and the control unit 43 of the purchaser terminal device 12 have the same Figure 3 The input / output unit 30, the communication unit 31, the storage unit 32 and the control unit 33 of the returner terminal device 11 described in the above have the same structure.

[0035] Figure 5 The structure example of the mobile body 13 is shown. The mobile body 13 is a transport vehicle that can be driven manually or automatically with or without a person. The mobile body 13 has a communication unit 50, a positioning unit 51, a storage unit 52, an input / output unit 55, and a control unit 56, and each part is connected together in a manner that can communicate with each other by wire or wireless via an on-board network such as CAN (Controller Area Network) or a dedicated line. A part or all of the communication unit 50, the positioning unit 51, the storage unit 52, the input / output unit 55, and the control unit 56 can be directly set on the mobile body 13, or can be set on an information processing device such as a car navigation device that can be detached from the mobile body 13. The mobile body 13 can be driven by a driver, or the driving can be automated at any level. The level of automation is, for example, any one of level 1 to level 5 under the classification of SAE (Society of Automotive Engineers).

[0036] The communication unit 50 includes a communication module corresponding to a wired or wireless LAN standard, a module corresponding to a mobile communication standard such as 4G or 5G, etc. The mobile body 13 is connected to the network 15 via a mobile communication base station through the communication unit 50, and performs information communication with the server device 10 via the network 15.

[0037] The positioning unit 51 measures the position of the moving body 13 and generates position information. The position information is information that specifies the position on the map, for example, including coordinates such as two-dimensional coordinates or three-dimensional coordinates. In addition, the position information is not limited to coordinates, and may also include speed, moving path, moving distance, or their change amount and rate of change. The positioning unit 51 includes a receiver corresponding to a satellite positioning system. The satellite positioning system corresponding to the receiver may also be, for example, a GPS (Global Positioning System). Alternatively, the positioning unit 51 may also include an acceleration sensor and a gyro sensor. For example, a car navigation device may also function as the positioning unit 51.

[0038] The storage unit 52 includes, for example, a semiconductor memory, a magnetic memory, or an optical memory. The storage unit 52 functions as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 52 stores any information used in controlling the operation of the mobile body 13. For example, the storage unit 52 stores control and processing programs, and application programs that provide various functions and are downloaded via the network 15.

[0039] The input / output unit 55 has an input interface that detects the user's input and sends the input information to the control unit 56. The input interface is, for example, any input interface including a physical key, an electrostatic capacitance key, a touch screen provided integrally with the panel display, various pointing devices, a microphone for receiving voice input, a camera for acquiring a captured image or image code, an IC card reader, etc. In addition, the input / output unit 55 has an output interface that outputs information generated by the control unit 56 or obtained from the server device 10 to the user. The output interface is, for example, any output interface including an external or built-in display that outputs information as an image or video, a speaker that outputs information as voice, or a connection interface with an external output device.

[0040] The control unit 56 has one or more general-purpose processors such as a CPU or an MPU, or one or more dedicated processors specialized for specific processing. Alternatively, the control unit 56 may also have one or more dedicated circuits such as FPGA or ASIC. The control unit 56 operates according to a control and processing program or according to an operation procedure installed as a circuit, thereby uniformly controlling the operation of the mobile body 13 including the communication unit 50, the positioning unit 51, the storage unit 52, and the input / output unit 55.

[0041] Figure 6 It is a sequence diagram showing an operation example of the information processing system 1 . Figure 6 The steps are implemented by operating the returner terminal device 11 when the returner, who is a member of the EC website, returns the goods purchased on the EC website. Figure 6 In the figure, there are shown steps in which the server device 10, the returner terminal device 11, the purchaser terminal device 12, and the mobile body 13 respectively exchange information with other devices and implement information processing and control. Each step corresponds to the operation of the control unit of each device. That is, respectively, in the server device 10, the control unit 22 exchanges information with the control unit of other devices via the communication unit 20, in the returner terminal device 11, the control unit 33 exchanges information with the control unit of other devices via the communication unit 31, in the purchaser terminal device 12, the control unit 43 exchanges information with the control unit of other devices via the communication unit 41, and in the mobile body 13, the control unit 56 exchanges information with the control unit of other devices via the communication unit 50. Moreover, respectively, in the server device 10, the control unit 22 performs information processing and control, in the returner terminal device 11, the control unit 33 performs information processing and control, in the purchaser terminal device 12, the control unit 43 performs information processing and control, and in the mobile body 13, the control unit 56 performs information processing and control.

[0042] The returner terminal device 11 responds to the returner's operation and sends a return request accompanied by the recovery of the goods at the recovery location to the server device 10 (step S600). The returner enters the return request manually, for example, from a touch screen. The return request includes, for example, identification information at the time of purchase of the returned goods, identification information of the purchase process, and information related to the returner. In addition to information such as the identification number and name that specifies the returner, the information related to the returner also includes the location of the recovery location where the goods are recovered. The recovery location of the goods is any location specified by the returner, such as the returner's address or residence. The location includes, for example, coordinate information on the address or map information. The server device 10 obtains information related to the returner from the member information database of the EC website. Alternatively, the returner terminal device 11 may send the location of the recovery location to the server device 10 every time a return is made.

[0043] Next, the server device 10 implements a return process according to the return request (step S602). The return process includes, for example, updating the inventory information of the product and refunding the product price to the financial account of the returner. In the server device 10, for example, the control unit 22 updates the inventory information and transaction history of the product stored in the storage unit 21. The transaction history includes, for example, the product ID, the user ID, the transaction amount (product price), and the payment method (account information) in a manner associated with the transaction ID.

[0044] Next, the server device 10 transmits an instruction to the mobile body 13 to move to the collection location in order to collect the returned merchandise (step S603).

[0045] Next, the server device 10 transmits resale information for promoting the purchase of the returned product to the purchaser terminal device 12 (step S604). At this time, the server device 10 transmits resale information including images of the returned product, product attributes, etc. to the purchaser terminal device 12 of the member who has a delivery destination between the collection point and the base among the members of the EC site registered in advance.

[0046] Figure 7A to Figure 7B A schematic example of a recovery location 70, a base 71, a path 72 for moving from the recovery location 70 to the base 71, and a range 73 considered to be between the recovery location 70 and the base 71 are shown on the map. The path 72 is, for example, the shortest distance or the shortest required time among the paths that can be taken from the recovery location 70 to the base 71. Fig. 7A This is an example of a rectangular range 73 in which a straight line connecting the collection point 70 and the base 71 is a diagonal line. Figure 7BThis is an example of a circular range 73 whose diameter is a straight line connecting the collection point 70 and the base 71. Fig. 7A as well as Figure 7B If the delivery destination is within the range 73 shown in , the server device 10 determines that the delivery destination is located between the collection point 70 and the base 71 .

[0047] Whether the delivery destination is located between the collection point and the base can be determined by criteria other than the example shown here. For example, when the time distance from the collection point to the base (here, the time distance refers to the distance reflecting the travel time between two points) is set to M, the time distance from the collection point to the delivery destination is set to N, and the time distance from the base to the delivery destination is set to L, in the case where N+L<M+2·L holds, that is, when the sum of the time distances of the mobile body 13 from the collection point through the delivery destination to the base is less than the sum of the time distances from the collection point through the base to the delivery destination and back to the base, it can be determined that the delivery destination is located between the collection point and the base. Alternatively, based on the cost based on the moving distance and required time when the mobile body 13 moves from the collection point to the base (fuel cost, labor cost, etc. of the mobile body 13), when the additional cost based on the moving distance and required time when the mobile body 13 passes through the delivery destination is less than the additional cost based on the moving distance and required time when the mobile body 13 returns to the base once and moves to the delivery destination again, it is determined that the delivery destination is between the collection point 70 and the base 71. By responding to the purchase request accompanied by delivery to the delivery destination, the server device 10 can resell the returned goods to other buyers at a lower additional cost on the way of the collection path of collecting the goods and returning to the base. Therefore, compared with the case where the mobile body 13 returns to the base once and re-delivers from the base to the delivery destination, it is possible to save costs and rationalize resale.

[0048] In addition, Figure 6 The resale information provided from the server device 10 to the purchaser terminal device 12 in step S604 includes the resale price. The purchaser terminal device 12 outputs the resale information and prompts the purchaser to purchase the returned product (step S606). The purchaser terminal device 12 displays the resale price together with the image of the returned product and the product attributes, for example.

[0049] The resale price is the price at which the returned goods were purchased or the price below the current price. When the delivery destination is between the collection location and the base, the server device 10 deducts the resale price from the purchase price or the current price. In this case, the server device 10 determines the size of the deduction of the resale price based on the distance from the path of the mobile body 13 from the collection location to the base to the delivery destination. Here, the distance can be either the moving distance on the map or the time distance. For example, the server device 10 first derives the initial path of the shortest distance or the shortest required time from the collection location to the base. Then, the server device 10 derives the difference between the moving distance when moving to the base via the delivery destination, the difference between the initial path, or the difference between the required time. Then, the smaller the difference in the moving distance or the difference in the required time, the greater the deduction is, and the greater the difference is, the less the deduction is. For example, the upper limit of the reduction is set to 20% because the cost advantage obtained by passing through the delivery destination on the way from the collection point to the base is not offset by the reduction in the resale price. In this case, the reduction can be reduced by 1% every 2000m in such a manner that if the difference in moving distance is 0 to 4000m, the reduction is set to 20%, if the difference is 4000 to 6000m, the reduction is set to 19%, and if it is 6000 to 8000m, the reduction is set to 18%. Alternatively, the reduction can be reduced by 1% every 5 minutes in such a manner that if the difference in required time is 0 to 10 minutes, the reduction is set to 20%, if the difference is 10 to 15 minutes, the reduction is set to 19%, and if it is 15 to 20 minutes, the reduction is set to 18%. For example, the server device 10 can store a table in which the difference in moving distance and required time and the reduction are associated in advance in the storage unit 21, and determine the size of the reduction based on the table. Alternatively, for example, the deduction amount may be determined by calculation in such a manner that the deduction amount is reduced by 0.0005% for every 1m of the difference in moving distance when the difference in moving distance exceeds 4000m, or the deduction amount is reduced by 0.2% for every 1min of the difference in required time when the difference in required time exceeds 10 minutes. The numerical values ​​shown here are examples and are not limited thereto, and any numerical values ​​or formulas may be used.

[0050] By adopting the above-mentioned method, the purchaser's purchasing intention can be stimulated, and resale can be more effectively performed. On the other hand, the size of the reduction is adjusted in such a way that the cost advantage obtained by passing through the delivery destination on the way from the collection point to the base is not offset by the reduction in the resale price, thereby ensuring the profit brought by the resale of the returned goods.

[0051] When the server device 10 transmits the resale information to a plurality of purchaser terminal devices 12, the server device 10 determines the amount of reduction in the resale price for each delivery destination corresponding to the purchaser terminal device 12. By adopting this method, it is possible to promote purchase requests from a plurality of purchasers and ensure the profit from resale regardless of which purchaser's purchase request is accepted.

[0052] Through the operation of the purchaser who wishes to purchase the returned goods, the purchaser terminal device 12 sends a purchase request to the server device (step S608). Then, the server device 10 performs sales processing of the returned goods at the resale price suggested to the purchaser according to the purchase request (step S609). At this time, in the case where purchase requests are received from multiple purchaser terminal devices 12, for example, the server device 10 performs sales processing on the purchaser who sent the first purchase request. In addition, in the case where purchase requests are received from multiple purchaser terminal devices 12 within a predetermined time (for example, a few minutes), for example, the server device 10 performs sales processing on the purchaser with the highest resale price (that is, the smallest reduction). In this way, the server device 10 can select a purchaser to perform sales processing based on an arbitrary criterion.

[0053] Next, the server device 10 sends an instruction to the mobile body 13 to move to the delivery destination in order to deliver the returned goods to the purchaser after moving to the collection location and collecting the returned goods (step S610). In this way, the mobile body 13 moves to the collection location in response to the instruction (step S612) and collects the returned goods, and moves to the delivery destination in order to deliver the returned goods to the purchaser (step S614). Alternatively, the mobile body 13 may also start moving to the collection location in response to the movement instruction sent from the server device 10 in step S603, and switch to such a path as passing through the delivery destination after the collection location in response to the movement instruction sent from the server device 10 in step S610. At the collection location, for example, the occupant of the mobile body 13 may receive the returned goods from the returner and load them onto the mobile body 13, or the returner may load the returned goods onto the unmanned mobile body 13. In addition, at the delivery destination, for example, the passenger of the mobile body 13 may hand over the returned merchandise to the purchaser, or the purchaser may unload the returned merchandise from the unmanned mobile body 13. After delivering the returned merchandise to the delivery destination, the mobile body 13 moves to the base. Then, at the base, other returned merchandise is loaded and unloaded, or other merchandise purchased and delivered is loaded.

[0054] exist Figure 6In a variation of the steps, the server device 10 may omit step S603 in which the server device 10 sends a movement instruction to the mobile body 13 to move to the collection location, and in step S610, a movement instruction is sent to the mobile body 13 such that the mobile body 13 moves to the collection location via the delivery destination.

[0055] Figure 8 FIG. 1 is a sequence diagram showing an operation example of the information processing system 1 in the modification example. Figure 6 The same steps are marked with the same reference numerals. In this modification, in step S604, for example, the server device 10 publishes the resale information on the EC website so that it can be viewed from the purchaser terminal device 12, thereby providing the purchaser terminal device 12 with the resale information. In this case, the resale information includes an image of the returned product and product attributes. At this point in time, the resale price is hidden as a secret price, for example.

[0056] In response to the operation of the purchaser who is interested in purchasing after receiving the output of the resale information (step S606), the purchaser terminal device 12 sends a price request to the server device (step S607-1). At this time, the price request includes the member identification information of the purchaser on the EC website. Then, the server device 10 refers to the member information database and obtains the location of the delivery destination registered in advance. Alternatively, in the case where the purchaser is not registered as a member of the EC website, the price request may include the location of the delivery destination, and the server device 10 may obtain the location of the delivery destination from the price request.

[0057] When the server device 10 obtains the location of the delivery destination, it determines the resale price according to the location of the delivery destination (step S607-2). For example, when the delivery destination is located between the collection location and the base, the server device 10 determines the resale price that is reduced from the price at the time of purchase of the returned goods or the current price at the time of purchase. In addition, when the delivery destination is not located between the collection location and the base, the server device 10 prompts the price at the time of purchase of the returned goods or the current price at the time of purchase. Then, when the server device 10 determines the resale price after the reduction, it further determines the size of the reduction according to the distance of the delivery destination from the collection location to the base. Then, the server device 10 sends the determined resale price to the purchaser terminal device 12 (step S607-3). When receiving price requests from multiple purchaser terminal devices 12, the server device 10 determines the size of the reduction for each delivery destination of the purchaser terminal device 12 and prompts the resale price.

[0058] Next, the purchaser terminal device 12 outputs the resale price and prompts the purchaser to purchase the returned product (step S607-4). At this time, the purchaser terminal device 12 displays the resale price together with the image and product attributes of the returned product, for example. Then, through the operation of the purchaser who wishes to purchase the returned product, the purchaser terminal device 12 sends a purchase request to the server device (step S608).

[0059] Next, the server device 10 executes the sales processing of the returned goods at the resale price indicated by the purchaser according to the purchase request (step S609). Here, in the case where the purchase request is received from the purchaser terminal device 12 of the purchaser who has a delivery destination between the collection location and the base, the server device 10 executes the sales processing and sends an instruction to the moving body 13 to move from the collection location to the delivery destination (step S610). On the other hand, in the case where the purchase request is received from the purchaser terminal device 12 of the purchaser who does not have a delivery destination between the collection location and the base, the time and cost savings brought about by passing through the delivery destination will not be obtained. Therefore, after executing the sales processing, the server device 10 changes the instruction so that the moving body 13 once returns to the base and then moves to the delivery destination.

[0060] The modified example enables the returned merchandise to be resold on the way from the collection point to the base, and enables the server device 10 to receive purchase requests from buyers who do not have a delivery destination between the collection point and the base without omission. Therefore, business opportunities can be more reliably secured.

[0061] The above description, which takes the resale of returned goods as an example, also applies to the example in which the rented and returned items are rented out again by the next user. The rented items include books, clothes, home appliances, etc., items that can be delivered and recycled. In the example, the returner in the above description can be referred to as the returner who returns the rented items. In addition, the returner terminal device 11 is a terminal device used by the returner. Moreover, instead of a return request, a return request is sent from the returner's terminal device to the server device 10. Here, the return request and the return request correspond to a "recycling request". In addition, the purchaser can be referred to as a user who wishes to rent an item. The purchaser terminal device 12 is a terminal device used by the item user. Moreover, instead of resale information, re-rental information including a usage fee (rental fee) is sent from the server device 10 to the user's terminal device. Here, the resale information and the re-rental information correspond to "promotion information". Moreover, instead of a purchase request, a rental request accompanied by the delivery of the item to the delivery destination is sent from the user's terminal device to the server device 10. Here, the purchase request and the rental request correspond to the “delivery request.” Furthermore, the usage fee is reduced according to the location of the delivery destination designated by the user.

[0062] In the above description, the movable body 13 is described as a transport vehicle, but the movable body 13 may be, for example, a flying body.

[0063] In the above-mentioned embodiment, the processing and control program for determining the operation of the control unit 33 of the returner terminal device 11 and the control unit 43 of the purchaser terminal device 12 may be stored in the storage unit of the server device 10 or other server devices and downloaded to each terminal device via the network 15, or may be stored in a portable recording and storage medium that can be read by each terminal device, so that each terminal device reads it from the medium. In addition, the processing and control program for determining the operation of the control unit 56 of the mobile body 13 may be stored in the storage unit of the server device 10 or other server devices and downloaded to the control unit 56 of the mobile body 13 via the network 15, or may be stored in a portable recording and storage medium that can be read by the control unit 56, so that the control unit 56 reads it from the medium.

[0064] Although the above content describes the implementation mode based on the drawings and embodiments, it is noted that it is easy for a person skilled in the art to implement various modifications and corrections based on the present disclosure. Therefore, please note that these modifications and corrections are included in the scope of the present disclosure. For example, the functions included in each unit or each step can be reconfigured in a logically non-contradictory manner, and multiple units or steps can be combined into one or divided.

[0065] Explanation of symbols

[0066] 1 Information processing system;

[0067] 10 server device;

[0068] 11. Returner terminal device;

[0069] 12 Purchaser terminal device;

[0070] 13 mobile body;

[0071] 15 Network;

[0072] 20, 31, 41, 50 Ministry of Communications;

[0073] 21, 32, 42, 52 storage unit;

[0074] 22, 33, 43, 56 control department;

[0075] 30, 40, 55 input and output units;

[0076] 51 positioning unit;

[0077] 70 Recovery Locations;

[0078] 71 strongholds;

[0079] 72 Initial Path;

[0080] 73 Range.

Claims

1. A server device comprising a communication unit and a control unit for exchanging information with other devices via the communication unit, wherein: The control unit receives a collection request accompanied by collection at a collection location for returned or returned items from a first terminal device, and based on the location of a delivery destination obtained in advance, sends promotional information including a resale price or usage fee of the collected items and encouraging purchase or use of the items to multiple second terminal devices, wherein the resale price or usage fee in the promotional information is reduced for each delivery destination corresponding to the second terminal device based on the distance of the delivery destination from the collection location to a base for storing the collected items, and when a delivery request accompanied by delivery of the items to a first delivery destination corresponding to the second terminal device is received from any of the multiple second terminal devices, an instruction is sent to the mobile body to collect the items at the collection location and deliver the items to the first delivery destination without passing through the base.

2. The server device according to claim 1, wherein: The control unit further provides the promotion information including a resale price or a usage fee of the collected article and prompting purchase or use of the article to a terminal device corresponding to a second delivery destination that is not located between the collection point and the base.

3. An information processing system, wherein: A server device according to claim 1 or 2, and a mobile object.

4. A mobile body, wherein: The moving body moves from the collection point to the first delivery destination based on an instruction received from the server device according to claim 1 or 2.

5. A mobile body, wherein: The moving body moves from the collection point to the second delivery destination based on an instruction received from the server device according to claim 2.

6. A non-transitory medium readable by a control unit of a mobile object, storing a program, The program is executed by the control unit of the moving body, thereby causing the control unit to control the moving body to operate as the moving body according to claim 4 or 5.

7. An operating method of an information processing system having a terminal device, a server device for exchanging information with the terminal device, and a mobile body for exchanging information with the server device, wherein: The server device receives a request for collection of returned or returned articles accompanied by collection at a collection location from a first terminal device, and transmits promotion information including a resale price or a usage fee of the collected articles and prompting purchase or use of the articles to a plurality of second terminal devices based on the location of a delivery destination acquired in advance, wherein the resale price or the usage fee in the promotion information is reduced for each delivery destination corresponding to the second terminal device based on the distance of the delivery destination from the collection location to a location for storing the collected articles. any one of the plurality of second terminal devices transmits to the server device a delivery request for the article accompanied by delivery to a first delivery destination corresponding to the second terminal device, When receiving an instruction from the server device to collect the article at the collection point and deliver the article to the first delivery destination, the moving body moves from the collection point to the first delivery destination without passing through the base.

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