Omni-channel Notification Push Method and Device

Abstract

The present invention provides an omnichannel notification push method and device, which relates to the technical field of automatic programming. The method includes: obtaining transaction information; determining the initiating channel information according to the transaction information; generating an omnichannel notification push message according to the initiating channel information; and sending the omnichannel notification push message to the front end. Based on the analysis of the transaction information, the present invention obtains the initiating channel information of the transaction information, then generates notification push information for other channels based on the initiating channel information, and further sends the omnichannel notification push message to the front end, enabling customers to receive message reminders of transactions occurring on all channels at a certain channel end, improving the customer experience and reducing the occurrence of customer misoperations.

Description

Technical Field

[0001] The present invention relates to the technical field of automatic programming, and in particular, to a full-channel notification push method and device. Background Art

[0002] This section aims to provide background or context for the embodiments of the present invention described in the claims. The description herein is not admitted to be prior art merely by virtue of being included in this section.

[0003] Currently, when sending messages through a channel, only messages related to real-time transactions initiated by this channel can be sent. If a customer conducts transactions on other channels, or when there are transactions such as deposit interest settlement and settlement, the customer cannot receive messages such as account credit and status change, resulting in an unfriendly experience and possibly causing the customer to perform repeated operations. Summary of the Invention

[0004] The present invention provides a full-channel notification push method and device. Based on this method, a customer can receive message reminders of all transactions occurring on all channels at a certain channel end, which is clear at a glance, greatly improving the customer experience and reducing the occurrence of misoperations.

[0005] In a first aspect, an embodiment of the present invention provides a full-channel notification push method, which includes:

[0006] Obtain transaction information;

[0007] Determine the initiating channel information according to the transaction information;

[0008] Generate a full-channel notification push message according to the initiating channel information;

[0009] Send the full-channel notification push message to the front end.

[0010] In a second aspect, an embodiment of the present invention further provides a full-channel notification push device, which includes:

[0011] An obtaining module, configured to obtain transaction information;

[0012] A determining module, configured to determine the initiating channel information according to the transaction information;

[0013] A generating module, configured to generate a full-channel notification push message according to the initiating channel information;

[0014] A pushing module, configured to send the full-channel notification push message to the front end.

[0015] In a third aspect, an embodiment of the present invention further provides an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor. When the processor executes the computer program, the above-mentioned full-channel notification push method is implemented.

[0016] In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium storing a computer program for executing the above-mentioned omni-channel notification push method.

[0017] The embodiments of the present invention bring the following beneficial effects: The embodiments of the present invention provide an omni-channel notification push solution, which includes: obtaining transaction information; determining initiating channel information based on the transaction information; generating an omni-channel notification push message based on the initiating channel information; and sending the omni-channel notification push message to the front end. The embodiments of the present invention analyze the transaction information to obtain the initiating channel information of the transaction information, then generate notification push information for other channels based on the initiating channel information, and then send the omni-channel notification push message to the front end. This allows customers to receive notifications about transactions occurring in all channels on a specific channel, thereby improving the customer experience and reducing the occurrence of customer errors.

[0018] Other features and advantages of the present invention will be described in the following description, and in part will become apparent from the description, or understood by practicing the present invention. The purposes and other advantages of the present invention are realized and obtained by the structures particularly pointed out in the description, claims and drawings.

[0019] In order to make the above-mentioned objects, features and advantages of the present invention more obvious and easy to understand, preferred embodiments are given below and described in detail with reference to the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] In order to more clearly illustrate the specific embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the specific embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0021] Figure 1 A flow chart of the omni-channel notification push method provided by an embodiment of the present invention;

[0022] Figure 2 A schematic diagram of a data processing flow provided by an embodiment of the present invention;

[0023] Figure 3 This is a structural diagram of the omni-channel notification push device provided by an embodiment of the present invention;

[0024] Figure 4 A structural block diagram of a generation module provided in an embodiment of the present invention;

[0025] Figure 5 This is a structural block diagram of an electronic device provided by an embodiment of the present invention. Detailed implementation manners

[0026] To make the objectives, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings. Apparently, the described embodiments are some but not all of the embodiments of the present invention. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present invention without creative efforts shall fall within the protection scope of the present invention.

[0027] To meet customer needs, online channels usually provide message reminder services. When a customer submits a transaction through an online channel and the transaction ends, the customer will be notified of the final status of the transaction by means of text messages, page messages, or emails. However, this notification method has certain limitations. Customers can only receive messages for transactions initiated from a single channel and cannot receive notifications for transactions initiated from other channels.

[0028] Based on this, an omni-channel notification push method and device provided by the embodiments of the present invention use technical processes such as message push and transaction query. The product system pushes all transactions that occur across channels to a certain channel system. After the system receives the message, it identifies and determines whether the transaction is initiated by this channel and whether the transaction customer and transaction account are signed with this channel through certain keywords (such as transaction account, transaction customer, transaction result, transaction key information, etc.), and obtains different message templates according to different situations of the transaction to send messages. That is, customers can receive message notifications for transactions they conduct across channels.

[0029] To facilitate the understanding of this embodiment, a detailed introduction to an omni-channel notification push method disclosed in the embodiments of the present invention will be given first.

[0030] The embodiments of the present invention provide an omni-channel notification push method. Refer to Figure 1 the flowchart of an omni-channel notification push method shown in

[0031] Step S102, obtain transaction information.

[0032] In the embodiments of the present invention, refer to Figure 2 the schematic diagram of the data processing flow shown in

[0033] After a transaction is generated in the product system, the product system pushes the transaction to the server system. This method can be executed within the service system, and the transaction information is obtained by parsing the information sent by the transaction system.

[0034] In an embodiment of the present invention, the transaction information includes various specific data related to the transaction, and the initiation channel information of the transaction is determined based on these data.

[0035] It should be noted that the initiation channels of the transaction may include one or more of the following channels: online banking channel, WeChat channel, mobile banking channel, counter channel, POS machine channel, intelligent counter channel, and telephone channel.

[0036] Step S106, generate an omnichannel notification push message according to the initiation channel information.

[0037] In an embodiment of the present invention, after determining the initiation channel information, a push message for this channel and other channels is generated based on the initiation channel information.

[0038] Step S108, send the omnichannel notification push message to the front end.

[0039] In an embodiment of the present invention, the omnichannel notification push message is sent to the front end so that the front end can send the omnichannel notification push message to the customer.

[0040] The embodiment of the present invention provides an omnichannel notification push solution, which includes: obtaining transaction information; determining the initiation channel information according to the transaction information; generating an omnichannel notification push message according to the initiation channel information; sending the omnichannel notification push message to the front end. Based on the analysis of the transaction information, the embodiment of the present invention obtains the initiation channel information of the transaction information, then generates the notification push information of other channels based on the initiation channel information, and further sends the omnichannel notification push message to the front end, enabling the customer to receive the message reminders of transactions occurring in all channels at a certain channel end, improving the customer experience and reducing the occurrence of customer misoperations.

[0041] In one embodiment, the transaction information at least includes: account information, customer information, and transaction keyword information; to determine the initiation channel information according to the transaction information, the following steps can be executed: determine the initiation channel information of the transaction information according to the account information, customer information, and transaction keyword information.

[0042] In an embodiment of the present invention, the transaction information at least includes one or several of account information, customer information, and transaction keyword information.

[0043] In one embodiment, to generate an omnichannel notification push message according to the initiation channel information, the following steps can be executed:

[0044] If the transaction information is initiated by the target channel, a full-channel notification push message is generated based on all of the account information, customer information, and transaction keyword information; if the transaction information is not initiated by the target channel, a full-channel notification push message is generated based on the target information among the account information, customer information, and transaction keyword information.

[0045] In an embodiment of the present invention, the target channel may be the current channel, that is, the channel currently processed by the server. If the transaction is initiated by the current channel, the server system pushes the message to the front-end system, and the front-end system pushes the message to the customer, and the message content includes all transaction information. If the transaction information is not initiated by the current channel, a full-channel notification push message may be generated based on the target information among the account information, customer information, and transaction keyword information.

[0046] In one embodiment, generating a full-channel notification push message based on the target information among the account information, customer information, and transaction keyword information may be performed according to the following steps:

[0047] Obtain the signing data according to the account information and customer information; determine the target information among the account information, customer information, and transaction keyword information according to the signing data; generate a full-channel notification push message according to the target information.

[0048] In an embodiment of the present invention, the signing data is data used to describe the binding relationship between the customer or account and the channel. Determine how to generate a full-channel notification push message according to the binding relationship between the customer or account and the channel.

[0049] For example, if the transaction is not initiated by the current channel, but the customer or account initiating the transaction has signed a contract with the current channel, the server system also pushes a message to the front-end system, and the front-end system pushes the message to the customer, and the message content includes simple transaction information; if the transaction is not initiated by the current channel, and the customer or account initiating the transaction has not signed a contract with this channel, no information is sent.

[0050] The implementation process of this method will be described below with a specific embodiment.

[0051] In the traditional business process, the message sent by the channel is only the transaction initiated by the channel side, and the full-channel message cannot be sent. This method solves this problem, and the steps are as follows:

[0052] 1. The channel side receives the full-channel transaction information pushed by the product system;

[0053] 2. Determine whether it is initiated by this channel according to the account information, customer information, transaction information, etc. of the transaction;

[0054] 3. If this transaction is initiated by this channel, send a message to the customer, and the message content includes all transaction information;

[0055] 4. If the transaction is not initiated by this channel, but the customer or account initiating the transaction has signed a contract with this channel, a message will also be sent to the customer, and the message content includes simple transaction information.

[0056] 5. If the transaction is not initiated by this channel and the customer or account initiating the transaction has not signed a contract with this channel, no information will be sent.

[0057] It should be noted that in the embodiments of the present invention, it is necessary to receive and parse the messages pushed by the product system, and determine whether the transaction is initiated by the current channel according to the account information, customer information, transaction keywords, etc. in the transaction, and send different messages to the customer according to different situations. It is an important part to parse from the messages pushed by the product system which transactions occur through this channel and which transactions do not occur through this channel but the customer has signed a contract with this channel.

[0058] The present invention provides an omni-channel notification push method and device. The method can parse and screen from the full amount of messages pushed by the background product, send different messages according to different transaction and customer signing situations, thereby improving the customer experience and avoiding customer misoperations.

[0059] In the embodiments of the present invention, an omni-channel notification push device is also provided as described in the following embodiments. Since the principle of the device to solve problems is similar to the omni-channel notification push method, the implementation of the device can refer to the implementation of the omni-channel notification push method, and the repeated parts will not be described again. Refer to Figure 3 The structural block diagram of the omni-channel notification push device shown, the device includes:

[0060] An acquisition module 31 for acquiring transaction information; a determination module 32 for determining the initiating channel information according to the transaction information; a generation module 33 for generating an omni-channel notification push message according to the initiating channel information; a push module 34 for sending the omni-channel notification push message to the front end.

[0061] In one embodiment, the transaction information at least includes: account information, customer information, and transaction keyword information; the determination module is specifically used for: determining the initiating channel information of the transaction information according to the account information, customer information, and transaction keyword information.

[0062] Refer to Figure 4The block diagram of the generation module shown. In one embodiment, the generation module includes: a first generation unit 41, configured to generate an omnichannel notification push message according to all of the account information, customer information, and transaction keyword information if the transaction information is initiated by a target channel; and a second generation unit 42, configured to generate an omnichannel notification push message according to the target information among the account information, customer information, and transaction keyword information if the transaction information is not initiated by the target channel.

[0063] In one embodiment, the second generation unit is specifically configured to: obtain signing data according to the account information and customer information; determine the target information among the account information, customer information, and transaction keyword information according to the signing data; and generate an omnichannel notification push message according to the target information.

[0064] Based on the same inventive concept, an embodiment of an electronic device for implementing all or part of the above omnichannel notification push method is also provided in an embodiment of the present invention. The electronic device specifically includes the following:

[0065] A processor, a memory, a communication interface, and a bus; wherein, the processor, the memory, and the communication interface communicate with each other through the bus; the communication interface is used to implement information transmission between related devices; the electronic device may be a desktop computer, a tablet computer, a mobile terminal, etc., and this embodiment is not limited thereto. In this embodiment, the electronic device may be implemented with reference to the embodiments for implementing the above omnichannel notification push method and the embodiments for implementing the above omnichannel notification push device, and the content is incorporated herein, and the repeated parts will not be described again.

[0066] Figure 5 It is a schematic diagram of the system composition structure of an electronic device provided in an embodiment of the present invention. As Figure 5 shown, the electronic device 70 may include a processor 701 and a memory 702; the memory 702 is coupled to the processor 701. It should be noted that this Figure 5 is exemplary; other types of structures may also be used to supplement or replace this structure to implement telecommunication functions or other functions.

[0067] In one embodiment, the functions implemented by the omnichannel notification push method may be integrated into the processor 701. Among them, the processor 701 may be configured to perform the following controls:

[0068] Obtain transaction information; determine the initiating channel information according to the transaction information; generate an omnichannel notification push message according to the initiating channel information; and send the omnichannel notification push message to the front end.

[0069] As described above, in the embodiments of the present invention, the electronic device obtains the initiation channel information of the transaction information based on the analysis of the transaction information, then generates the notification push information of other channels based on the initiation channel information, and further sends the omnichannel notification push message to the front end, so that the customer can receive the message reminders of transactions occurring in all channels at a certain channel end, improving the customer experience and reducing the occurrence of customer misoperations.

[0070] In another embodiment, the omnichannel notification push device can be separately configured from the processor 701. For example, the omnichannel notification push device can be configured as a chip connected to the processor 701, and the functions of the omnichannel notification push method are realized through the control of the processor.

[0071] As Figure 5 shown, the electronic device 70 may further include: a communication module 703, an input unit 704, an audio processing unit 705, a display 706, and a power supply 707. It should be noted that the electronic device 70 does not necessarily have to include Figure 5 all the components shown in Figure 5 ; in addition, the electronic device 70 may further include

[0072] As Figure 5 shown, the processor 701 is sometimes also referred to as a controller or an operation control, and may include a microprocessor or other processor devices and / or logic devices. The processor 701 receives inputs and controls the operations of the various components of the electronic device 70.

[0073] Among them, the memory 702 can be, for example, one or more of a buffer, a flash memory, a hard drive, a removable medium, a volatile memory, a non-volatile memory, or other suitable devices. The above information related to failures can be stored, and in addition, programs for executing relevant information can also be stored. And the processor 701 can execute the programs stored in the memory 702 to implement information storage or processing, etc.

[0074] The input unit 704 provides inputs to the processor 701. The input unit 704 is, for example, a key or a touch input device. The power supply 707 is used to supply power to the electronic device 70. The display 706 is used for displaying display objects such as images and texts. The display can be, for example, an LCD display, but is not limited thereto.

[0075] The memory 702 can be a solid-state memory, for example, a read-only memory (ROM), a random access memory (RAM), a SIM card, etc. It can also be a memory that stores information even when powered off, can be selectively erased and has more data. An example of this memory is sometimes referred to as an EPROM, etc. The memory 702 can also be some other type of device. The memory 702 includes a buffer memory 7021 (sometimes referred to as a buffer). The memory 702 can include an application / function storage unit 7022, which is used to store application programs and function programs or the processes for operating the electronic device 70 by the processor 701.

[0076] The memory 702 can also include a data storage unit 7023, which is used to store data, such as contacts, digital data, pictures, sounds, and / or any other data used by the electronic device. The driver storage unit 7024 of the memory 702 can include various drivers for the communication functions of the electronic device and / or for performing other functions of the electronic device (such as a messaging application, an address book application, etc.).

[0077] The communication module 703 is a transmitter / receiver that sends and receives signals via the antenna 708. The communication module (transmitter / receiver) 703 is coupled to the processor 701 to provide input signals and receive output signals, which can be the same as in the case of a conventional mobile communication terminal.

[0078] Based on different communication technologies, multiple communication modules 703 can be provided in the same electronic device, such as a cellular network module, a Bluetooth module, and / or a wireless local area network module, etc. The communication module (transmitter / receiver) 703 is also coupled to the speaker 709 and the microphone 710 via the audio processing unit 705 to provide an audio output via the speaker 709 and receive an audio input from the microphone 710, so as to implement the usual telecommunication functions. The audio processing unit 705 can include any suitable buffer, decoder, amplifier, etc. In addition, the audio processing unit 705 is also coupled to the processor 701, so that it is possible to record on the local machine through the microphone 710 and play the sound stored on the local machine through the speaker 709.

[0079] In an embodiment of the present invention, there is also provided a computer-readable storage medium for implementing all the steps in the omnichannel notification push method in the above embodiment. A computer program is stored on the computer-readable storage medium. When the computer program is executed by a processor, all the steps of the omnichannel notification push method in the above embodiment are implemented. For example, when the processor executes the computer program, the following steps are implemented:

[0080] Obtain transaction information; determine the initiation channel information according to the transaction information; generate an omnichannel notification push message according to the initiation channel information; send the omnichannel notification push message to the front end.

[0081] As can be seen from the above, in the embodiment of the present invention, the computer-readable storage medium analyzes the transaction information to obtain the initiation channel information of the transaction information, then generates notification push information for other channels based on the initiation channel information, and further sends the omnichannel notification push message to the front end, so that the customer can receive the message reminders of transactions occurring on all channels at a certain channel end, improving the customer experience and reducing the occurrence of customer misoperations.

[0082] Although the present invention provides method operation steps as described in the embodiments or flowcharts, more or fewer operation steps may be included based on routine or non-creative labor. The step order listed in the embodiments is only one way among many step execution orders and does not represent the only execution order. When the actual device or client product is executed, it can be executed in the method order shown in the embodiments or the drawings or in parallel (for example, in an environment of parallel processors or multi-threaded processing).

[0083] Those skilled in the art should understand that the embodiments of the present invention can be provided as a method, a system, or a computer program product. Therefore, the present invention can take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware aspects. Moreover, the present invention can take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk memory, CD-ROM, optical memory, etc.) containing computer-usable program code.

[0084] The present invention is described with reference to the flowcharts and / or block diagrams of methods, devices (systems), and computer program products according to the embodiments of the present invention. It should be understood that each flow and / or block in the flowchart and / or block diagram can be implemented by computer program instructions, and the combination of the flows and / or blocks in the flowchart and / or block diagram can also be implemented by computer program instructions. These computer program instructions can be provided to the processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing devices to generate a machine, so that the instructions executed by the processor of the computer or other programmable data processing devices generate a device for realizing the functions specified in Figure 1 one process or multiple processes and / or blocks Figure 1 a device for realizing the functions specified in one block or multiple blocks.

[0085] These computer program instructions can also be stored in a computer-readable memory that can direct a computer or other programmable data processing device to work in a specific manner, so that the instructions stored in the computer-readable memory generate a manufactured article including an instruction device, and the instruction device realizes the functions in the processFigure 1 one process or multiple processes and / or blocks Figure 1 the functions specified in one block or multiple blocks.

[0086] These computer program instructions can also be loaded onto a computer or other programmable data processing device, so that a series of operation steps are executed on the computer or other programmable device to generate a computer-implemented process, and thus the instructions executed on the computer or other programmable device provide for implementing the steps of the functions specified in Figure 1 one process or multiple processes and / or blocks Figure 1 the functions specified in one block or multiple blocks.

[0087] Each embodiment in this specification is described in a progressive manner. For the same or similar parts among the embodiments, reference can be made to each other. Each embodiment focuses on the differences from other embodiments. In particular, for the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and reference can be made to the corresponding part of the method embodiment for the relevant content.

[0088] In this article, relational terms such as "first" and "second" are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any actual relationship or order between these entities or operations. Moreover, the term "comprising", "including" or any other variant thereof is intended to cover non-exclusive inclusion, so that a process, method, article or device comprising a series of elements not only includes those elements, but also includes other elements not expressly listed, or elements inherent to such process, method, article or device. The orientation or positional relationship indicated by terms such as "upper" and "lower" is based on the orientation or positional relationship shown in the drawings, and is only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and therefore should not be construed as a limitation of the present invention.

[0089] Unless otherwise clearly defined and limited, the terms "installed", "connected" and "coupled" shall be understood in a broad sense. For example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be directly connected or indirectly connected through an intermediate medium, and it can be the communication inside two elements. For those of ordinary skill in the art, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0090] It should be noted that, without conflict, the embodiments and features in the embodiments of the present invention may be combined with each other. The present invention is not limited to any single aspect, nor to any single embodiment, nor to any arbitrary combination and / or permutation of these aspects and / or embodiments. Each aspect and / or embodiment of the present invention can be used alone, or in combination with one or more other aspects and / or other embodiments.

[0091] Finally, it should be noted that the above-described embodiments are only specific embodiments of the present invention, which are used to illustrate the technical solutions of the present invention, rather than to limit it. The protection scope of the present invention is not limited thereto. Although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that any person skilled in the art within the technical scope disclosed by the present invention can still modify the technical solutions recorded in the foregoing embodiments, or can easily think of changes, or make equivalent replacements for some of the technical features; and these modifications, changes or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present invention, and should all be covered by the protection scope of the present invention. Therefore, the protection scope of the present invention should be determined by the protection scope of the claims.

Claims

1. A full-channel notification push method, characterized in that, Including: Obtain transaction information; The transaction information at least includes: account information, customer information, and transaction keyword information; Determine the initiation channel information according to the transaction information; Generate an omnichannel notification push message according to the initiation channel information; Send the omnichannel notification push message to the front end; Among them, determining the initiation channel information according to the transaction information includes: determining the initiation channel information of the transaction information according to the account information, the customer information, and the transaction keyword information; Generating an omnichannel notification push message according to the initiation channel information includes: If the transaction information is initiated by a target channel, generate an omnichannel notification push message according to all of the account information, the customer information, and the transaction keyword information; If the transaction information is not initiated by a target channel, generate an omnichannel notification push message according to the target information among the account information, the customer information, and the transaction keyword information; Generating an omnichannel notification push message according to the target information among the account information, the customer information, and the transaction keyword information includes: obtaining signing data according to the account information and the customer information; determining the target information among the account information, the customer information, and the transaction keyword information according to the signing data; generating an omnichannel notification push message according to the target information.

2. A full-channel notification push device, characterized in that, Including: An obtaining module, configured to obtain transaction information; The transaction information at least includes: account information, customer information, and transaction keyword information; A determining module, configured to determine the initiation channel information according to the transaction information; A generating module, configured to generate an omnichannel notification push message according to the initiation channel information; A pushing module, configured to send the omnichannel notification push message to the front end; The determining module is specifically configured to: determine the initiation channel information of the transaction information according to the account information, the customer information, and the transaction keyword information; The generating module includes: A first generating unit, configured to, if the transaction information is initiated by a target channel, generate an omnichannel notification push message according to all of the account information, the customer information, and the transaction keyword information; A second generating unit, configured to, if the transaction information is not initiated by a target channel, generate an omnichannel notification push message according to the target information among the account information, the customer information, and the transaction keyword information; The second generating unit is specifically configured to: Obtain signing data according to the account information and the customer information; Determine the target information among the account information, the customer information, and the transaction keyword information according to the signing data; Generate an omnichannel notification push message according to the target information.

3. An electronic device, comprising a memory, a processor, and a computer program stored on the memory and executable on the processor, characterized in that, When the processor executes the computer program, it implements the omnichannel notification push method described in claim 1.

4. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores a computer program, and when the computer program is executed by the processor, it implements the omnichannel notification push method described in claim 1.

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