Communication system and communication method

Abstract

A communication system and a communication method are provided. The communication system according to the present application is characterized by comprising: a first reception unit that receives information transmitted from a first base that is a first point of communication, via a first network that performs one-way communication of information from the first base to a second base that is a second point of communication; a first provision unit that provides the information received by the first reception unit to a user of the second base; an acceptance unit that accepts information transmitted from a user of the first base to a user of the second base; a transmission unit that transmits the information transmitted from the user of the first base to the user of the second base to the second base via a second network that performs two-way communication of information between the first base and the second base; a second reception unit that receives information transmitted from the first base via the second network; and a second provision unit that provides the information received by the second reception unit to the user of the second base.

Description

TECHNICAL FIELD

[0001] The present application relates to a communication system and a communication method. BACKGROUND

[0002] Conventionally, with respect to a conference system capable of bidirectionally communicating, a technique using a plurality of networks is known. For example, a technique is proposed in which link information of an online service opened on a control application running on a control terminal at a home site is transmitted to a control terminal at a partner site via a television conference apparatus.

[0003] PRIOR ART DOCUMENTS

[0004] PATENT DOCUMENTS

[0005] Patent Document 1: Japanese Patent Application Publication No. 2014-075636 SUMMARY

[0006] PROBLEMS TO BE SOLVED BY THE INVENTION

[0007] However, in the above-described prior art, only the link information of the online service is transmitted, and information about a user who is using the prior art can not be accurately acquired.

[0008] The present application has been made in view of the above-described circumstances, and has an object to accurately grasp a situation of an object located at a remote place.

[0009] SOLUTION TO PROBLEM

[0010] The communication system according to the present application is characterized by comprising: a first reception unit that receives information transmitted from a first base via a first network for unidirectional communication of information from the first base to a second base; a first provision unit that provides the information received by the first reception unit to a user of the second base; an acceptance unit that accepts information transmitted from a user of the first base to a user of the second base; a transmission unit that transmits the information transmitted from the user of the first base to the user of the second base to the second base via a second network for bidirectional communication of information between the first base and the second base; a second reception unit that receives information transmitted from the first base via the second network; and a second provision unit that provides the information received by the second reception unit to the user of the second base.

[0011] EFFECT OF THE INVENTION

[0012] According to one embodiment, it is possible to accurately grasp a situation of an object located at a remote place. BRIEF DESCRIPTION OF DRAWINGS

[0013] Figure 1is a diagram showing an example of information processing performed by a communication system to which the embodiments are applied.

[0014] Figure 2 is a diagram showing an example of analysis processing performed by a communication system to which the embodiments are applied.

[0015] Figure 3 is a diagram showing an example of a structure of a communication system to which the embodiments are applied.

[0016] Figure 4 is a diagram showing an example of an image information storage section to which the embodiments are applied.

[0017] Figure 5 is a flowchart showing an example of a flow of information processing performed by an information processing device to which the embodiments are applied.

[0018] Figure 6 is a flowchart showing an example of a flow of information processing performed by a terminal device to which the embodiments are applied.

[0019] Figure 7 is a diagram showing an example of a hardware structure.

[0020] BRIEF DESCRIPTION OF DRAWINGS

[0021] 1: communication system; N: network; N1: first network; N2: second network; 10, 11, 12: relay device; 100, 101, 102, 103, 104: terminal device; 110: communication section; 120: input section; 130: storage section; 140: output section; 150: control section; 151: reception section; 152: transmission section; 153: reception section; 154: provision section; 200, 201, 202: information processing device; 210: communication section; 220: storage section; 221: image information storage section; 230: control section; 231: reception section; 232: analysis section; 233: provision section. DETAILED DESCRIPTION

[0022] According to the description and drawings of the present specification, at least the following matters become clear.

[0023] The communication system is characterized by comprising: a first reception unit that receives information transmitted from a first base via a first network for one-way communication of information from the first base to a second base; a first provision unit that provides the information received by the first reception unit to a user of the second base; an acceptance unit that accepts information transmitted from a user of the first base to a user of the second base; a transmission unit that transmits the information transmitted from the user of the first base to the user of the second base to the second base via a second network for two-way communication of information between the first base and the second base; a second reception unit that receives information transmitted from the first base via the second network; and a second provision unit that provides the information received by the second reception unit to the user of the second base.

[0024] According to such a communication system, information transmitted from a first base is received via a first network for one-way communication of information from the first base to a second base, and the received information is provided to a user of the second base. For example, the communication system receives an image taken of a user in a foreign country transmitted from the foreign country to Japan via the first network, and provides the received image to a user in Japan.

[0025] Further, the communication system accepts information transmitted from a user of the first base to a user of the second base, and transmits the information transmitted from the user of the first base to the user of the second base to the second base via a second network for two-way communication of information between the first base and the second base. In addition, the communication system receives information transmitted from the first base via the second network, and provides the received information to the user of the second base. For example, the communication system transmits a message including a contact matter or the like transmitted from a user in a foreign country to a user in Japan via the second network. Further, the communication system receives the message transmitted from the foreign country via the second network, and provides the received message to the user in Japan.

[0026] As such, the communication system transmits an image via the first network, whereby the situation of a user located in a remote place can be accurately grasped. Further, the communication system transmits a message via the second network, whereby communication with a user located in a remote place is achieved in two directions. Thus, the communication system can accurately communicate with a user located in a remote place.

[0027] Generally, when a product is designed in a foreign country, a direct visit to the foreign country is made to conduct a performance evaluation of the product, a post-use product confirmation, and the like with a local user. Thus, a product is designed in accordance with the culture, customs, and way of thinking of the local user. However, in the case of conducting a product survey of a user in a foreign country, a surveyor needs to travel to the foreign country to conduct an interview with the user in the foreign country, and the like. In this case, the cost of travel needs to be paid, and thus it is sometimes difficult to conduct a product survey of a user in a foreign country at low cost.

[0028] In addition, in a general communication system that transmits images and sounds, communication is conducted bidirectionally between users located at a first base and a second base. In such a communication system, it is sometimes difficult to obtain a high-quality image that can read the expression of a user, and the like. For example, in the case where a user in a foreign country is interviewed about the use of a product using the communication system, it is difficult to obtain sufficient information about the usability of the product. For example, in the case where a user in a foreign country expresses a positive evaluation of a product, the positive evaluation is sometimes given politely in consideration of the fact that it is an interview about the use of the product. In such a case, it is sometimes possible to use the expression of the user in a foreign country as a basis for the evaluation, but it is difficult to read the expression of a user, and the like in a general communication system, and thus it is sometimes difficult to obtain sufficient information about the usability of a product.

[0029] In addition, in the case where the quality of a product that is trial-produced in a foreign country is to be confirmed, it is difficult to obtain sufficient information about the softness, feel, and the like of the product. For example, in such a case, it is sometimes possible to use the expression of a user in a foreign country as a basis for the evaluation, but it is difficult to read the expression of a user, and the like in a general communication system, and thus it is sometimes difficult to obtain sufficient information about the usability of a product.

[0030] To address these problems, the communication system provides a user in Japan with an image of a user in a foreign country that is received via a first network that conducts unidirectional communication, and thus can reduce the delay on the network, and the like. Thus, the communication system can provide a high-quality image. In addition, the communication system provides a user in Japan with an image of a product that is trial-produced in a foreign country that is received via the first network, and thus can reduce the delay on the network, and the like. Thus, the communication system can provide a high-quality image about a product.

[0031] In addition, the communication system provides a user in Japan with a message that is received via a second network that conducts bidirectional communication, and thus can conduct communication of messages in real time between users while providing images. In this way, the communication system addresses the above problems. Thus, the communication system can accurately grasp the situation of a user and an object including a product.

[0032] Further, the communication system can provide the received information to a user of a third base different from the first and second bases.

[0033] According to such a communication system, the received information is provided to a user of a third base different from the first and second bases, so that the state of an object located at a remote place can be accurately grasped.

[0034] Further, the communication system analyzes the received information and provides a result of the analysis to a user of the second base.

[0035] According to such a communication system, the received information is analyzed and a result of the analysis is provided to a user of the second base, so that the state of an object located at a remote place can be accurately grasped.

[0036] Further, the communication system analyzes an image of a user satisfying a predetermined condition, which is received information, and provides a result of the analysis to a user of the second base.

[0037] According to such a communication system, the image of the user satisfying the predetermined condition, which is the received information, is analyzed and a result of the analysis is provided to a user of the second base, so that the state of an object located at a remote place can be accurately grasped.

[0038] Further, the communication system extracts psychological feature information indicating a psychological feature of a user satisfying a predetermined condition by analyzing an expression of the user satisfying the predetermined condition, and provides the psychological feature information to a user of the second base.

[0039] According to such a communication system, the psychological feature information indicating the psychological feature of the user satisfying the predetermined condition is extracted by analyzing the expression of the user satisfying the predetermined condition, and the psychological feature information is provided to a user of the second base, so that the state of an object located at a remote place can be accurately grasped.

[0040] Further, the communication system analyzes sensor information detected by a sensor, which is received information, and provides a result of the analysis to a user of the second base.

[0041] According to such a communication system, the sensor information detected by the sensor, which is the received information, is analyzed and a result of the analysis is provided to a user of the second base, so that the state of an object located at a remote place can be accurately grasped.

[0042] Further, the communication system extracts environmental characteristic information indicating information about an environment photographed by analyzing the sensor information, and provides the user of the second base to the analyzed environmental characteristic information.

[0043] According to such a communication system, by extracting environmental characteristic information indicating information about an environment photographed by analyzing the sensor information, and providing the user of the second base to the analyzed environmental characteristic information, it is possible to accurately grasp the situation of an object located at a remote place.

[0044] Further, the communication system extracts psychological characteristic information indicating a psychological characteristic of a user satisfying a prescribed condition by analyzing the sensor information detected from the user satisfying the prescribed condition, and provides the user of the second base to the analyzed psychological characteristic information.

[0045] According to such a communication system, by extracting psychological characteristic information indicating a psychological characteristic of a user satisfying a prescribed condition by analyzing the sensor information detected from the user satisfying the prescribed condition, and providing the user of the second base to the analyzed psychological characteristic information, it is possible to accurately grasp the situation of an object located at a remote place.

[0046] Further, the communication system receives an image transmitted from the first base to the second base via the first network, and provides the user of the second base to the received image.

[0047] According to such a communication system, by receiving an image transmitted from the first base to the second base via the first network, and providing the user of the second base to the received image, it is possible to accurately grasp the situation of an object located at a remote place.

[0048] Further, the communication system receives a message transmitted from the user of the first base to the user of the second base via the second network, and provides the user of the second base to the received message.

[0049] According to such a communication system, by receiving a message transmitted from the user of the first base to the user of the second base via the second network, and providing the user of the second base to the received message, it is possible to accurately communicate with another user located at a remote place.

[0050] Further, the communication system saves the image transmitted from the first base in a prescribed form in a prescribed storage.

[0051] According to such a communication system, the image transmitted from the first base is saved, so that the image can be properly verified again or utilized again.

[0052] Further, the communication system saves the image in a time-lapse form in the prescribed storage.

[0053] According to such a communication system, the image transmitted from the first base is saved in a time-lapse form in a prescribed storage, so that the image can be saved in a proper data form. Thus, even if the image acquired by long-time photographing, the communication system can save the image maintaining a proper resolution.

[0054] Hereinafter, an example of a mode for implementing the communication system and the communication method (hereinafter, referred to as "implementation mode") will be described in detail with reference to the drawings. Further, the communication system and the communication method are not limited by the implementation mode. In addition, in the following implementation mode, the same reference numerals are assigned to the same parts, and the repeated description is omitted.

[0055] [Implementation Mode]

[0056] (1. Example of information processing by communication system)

[0057] An example of information processing performed by the communication system 1 according to the implementation mode will be described using Figure 1 Figure 1 is a view showing an example of information processing performed by the communication system 1 according to the implementation mode. In Figure 1 the example, an example in which the first base LOl is a foreign country and the second base LO2 is Japan is shown.

[0058] Here, in the example of Figure 1 , examples in which an interview for a survey for evaluating the performance of a nonwoven fabric product by a user using the nonwoven fabric product is transmitted from a first network Nl in a foreign country performing one-way communication, and an example in which a nonwoven fabric product after use for confirming the use of the nonwoven fabric product after use are described. At this time, it is assumed that a person in charge in the foreign country and a person in charge in Japan exchange messages with each other via a second network N2 for performing two-way communication.

[0059] ​For example, relay devices 11 and 12 located abroad communicate with information processing devices 201 and 202 located in Japan via a first network N1 for one-way communication, sending images to information processing devices 201 and 202 respectively. Additionally, terminal devices 101 and 102 used by users abroad communicate with terminal devices 103 and 104 used by users in Japan via a second network N2 for two-way communication to exchange messages.

[0060] Furthermore, without specifically distinguishing between the first network N1 and the second network, it will sometimes be referred to as network N. Also, without specifically distinguishing between relay devices 11 and 12, it will sometimes be referred to as relay device 10.

[0061] Furthermore, without specifically distinguishing between information processing devices 201 and 202, they are sometimes referred to as information processing device 200. Also, without specifically distinguishing between terminal devices 101, 102, 103, and 104, they are sometimes referred to as terminal device 100.

[0062] First, such as Figure 1 As shown, assuming it is in a foreign country, the person in charge interviews a user (hereinafter sometimes referred to as the subject) who has used the product and meets the prescribed conditions. In this case, the person in charge uses a CA11 camera to film the interview. Furthermore, the person in charge uses an MA11 microphone to record the audio of the interview. For example, the person in charge interviews the subject about questions such as "Is the product easy to use?", "How does the product feel to the touch?", and "Does using the product cause any discomfort?".

[0063] Next, microphone MA11 and camera CA11 send audio and image information to relay device 11 (step S1). Then, information processing device 201 receives audio and image information from relay device 11 via first network N1 (step S2). Additionally, information processing device 201 provides images to displays DI21 and DI22 (step S3). In this case, information processing device 201 provides audio and image information together to displays DI21 and DI22. Thus, information processing device 201 provides the interviewee with images and audio.

[0064] For example, the information processing device 201 provides the Japanese manager with images and audio recordings of interviews conducted with the foreign manager and the interviewee regarding questions such as "Is the product easy to use?", "How does the product feel to the touch?", and "Does the product feel uncomfortable to use?".

[0065] Further, assume that there is a person in charge (hereinafter sometimes described as an observer) who observes the interview through the magic mirror. In this case, the observer is imaged using the camera CA12. Further, the person in charge records the voice of the observer using the microphone MA12. For example, the observer instructs the person in charge to make further questioning about the question "How is the touch of the product?" and so on.

[0066] Next, the microphone MA12 and the camera CA12 transmit the voice information and the image to the relay device 12 (step S4). Then, the information processing device 202 receives the voice information and the image from the relay device 12 via the first network Nl (step S5). Further, the information processing device 202 provides the image to the displays DI23 and DI24 (step S6). In this case, the information processing device 202 provides the image and the voice information to the displays DI23 and DI24 together with the image. Thereby, the information processing device 202 provides the image and the voice information indicating the situation of the observer to the person in charge in Japan. For example, the information processing device 202 provides the image and the voice information indicating the situation in which the observer instructs the person in charge to make further questioning about the question "How is the touch of the product?" and so on to the person in charge in Japan.

[0067] Next, assume an example in which a used nonwoven fabric product that has been used in advance by a user in a foreign country is imaged. For example, the person in charge images the used nonwoven fabric product using the camera CA11. For example, the person in charge observes the usability, softness, and defects of the product of the used nonwoven fabric product using the camera CA11.

[0068] Next, similarly to step S1, the camera CA11 transmits the image to the relay device 11. Further, similarly to step S2, the information processing device 201 receives the image from the relay device 11 via the first network Nl. Further, similarly to step S3, the information processing device 201 provides the image to the displays DI21 and DI22. Thereby, the information processing device 201 provides the image indicating the situation of the used nonwoven fabric product to the person in charge in Japan. For example, the information processing device 201 provides information obtained by observing the usability, softness, and defects of the product of the used nonwoven fabric product to the person in charge in Japan.

[0069] Next, as an example of a user who satisfies a prescribed condition, assume an example in which users who gather together to use a nonwoven fabric product as monitors (hereinafter sometimes described as observation targets). For example, assume that a plurality of observation targets in a foreign country are distributed in each single room, and are monitored to use a nonwoven fabric product. In this case, a camera CA11 for monitoring is provided at a prescribed place in each single room. For example, the camera CA11 for monitoring monitors the process until the observation targets actually use the nonwoven fabric product, and the defective condition when the observation targets wear the nonwoven fabric product, and so on.

[0070] Next, as in step S1, the camera CA11 transmits the monitored image to the relay device 11. Also, as in step S2, the information processing device 201 receives the monitored image from the relay device 11 via the first network N1. Further, as in step S3, the information processing device 201 provides the monitored image to the displays DI21 and DI22. Thus, the information processing device 201 provides the person in charge in Japan with an image showing the situation of the monitoring. For example, the information processing device 201 provides the person in charge in Japan with information obtained by observing the process in which the subject actually uses the nonwoven fabric product, the adverse situation when the subject wears the nonwoven fabric product, and the like.

[0071] Here, step S7 is appropriately performed in conjunction with the above-described embodiment. Specifically, the terminal device 101 used by the person in charge abroad transmits a message to the terminal device 103 used by the person in charge in Japan via the second network N2 (step S7).

[0072] For example, it is assumed that the person in charge abroad interviews the subject in a foreign country. In this case, the terminal device 101 used by the person in charge abroad transmits a message to the terminal device 103 used by the person in charge in Japan. For example, the message content is something like "Is there anything else that you would like to confirm?"

[0073] Also, the terminal device 103 transmits a message as a reply to the message received from the terminal device 101. For example, the message content is something like "I would like the observer to ask more in-depth questions about a specific question", "I would like the subject to think about what kind of function the nonwoven fabric product preferably has", "I would like the subject to take more time to answer the question so that the subject can more specifically and in detail explain the answer to the question", and the like.

[0074] Also, the terminal device 101 transmits a message as a reply to the message received from the terminal device 103. For example, the message content is something like "I understand". In this way, the person in charge abroad and the person in charge in Japan can exchange messages in real time through the terminal devices 101 and 103.

[0075] Further, it is assumed that a used nonwoven fabric product that has been used by a user in a foreign country is photographed. In this case, the terminal device 103 transmits a message to the terminal device 101. For example, the message content is something like "I would like to display the part of the used nonwoven fabric product that is considered to have been in contact with the subject more frequently in a magnified manner", "I would like to view the roughness of the surface of the used nonwoven fabric product", and the like.

[0076] Moreover, the terminal device 101 transmits a message as a reply to the message received from the terminal device 103. For example, the message content is "understood" or the like. As such, the communication system 1 enables the person in charge in Japan to communicate with the person in charge in a foreign country through the terminal device 100 on the basis of the images and sounds provided from the information processing device 200, which are confirmed by the person in charge in Japan, and thus enables more detailed investigation on the nonwoven fabric product even in a remote place.

[0077] In addition, the person in charge in a foreign country can perform video telephony with the person in charge in Japan using the terminal device 102 and the camera CA13. For example, it is assumed that the person in charge in a foreign country uses the terminal device 102 and the camera CA13, and the person in charge in Japan uses the terminal device 104 and the camera CA21. In this case, the person in charge in a foreign country can perform video telephony with the person in charge in Japan and exchange information such as opinions.

[0078] Next, an example in which a plurality of observers in a foreign country are distributed in each single room and are monitored using the nonwoven fabric product will be described. For example, the camera CA11 for monitoring is provided at a predetermined place in each single room, and the person in charge in a foreign country adjusts the angle of view of the camera CA11 for monitoring using the camera CA13. In this case, the camera CA13 transmits an image obtained by monitoring the angle of view of the camera CA11 for monitoring provided at each place to the terminal device 102 (step S8). Next, the terminal device 104 receives the image (step S9). In this case, the person in charge in Japan performs checking of the angle of view of the camera CA11 for monitoring on the basis of the image and transmits a message "I want to change the angle of view to the left by 10°" to the terminal device 101 using the terminal device 103. Moreover, the person in charge in a foreign country adjusts the angle of view of the camera CA11 for monitoring with reference to the message received by the terminal device 101. As such, the person in charge in a foreign country and the person in charge in Japan can communicate in real time through the terminal devices 101 and 103.

[0079] Further, in the example of Figure 1 In the example of

[0080] As such, the communication system 1 provides the person in charge in Japan with an image of the person in a foreign country captured via the first network N1 through which unidirectional communication is performed and an image of the nonwoven fabric product used in a foreign country, and thus reduces delay and the like on the network. Thus, the communication system 1 can provide a high-quality image.

[0081] In addition, the communication system 1 provides the person in charge in Japan with a message received via the second network N2 for bidirectional communication, so that the person in charge can exchange messages in real time while providing images. Thus, the communication system 1 can enable the person in charge located at a remote place to accurately grasp the situation of the subject and the nonwoven fabric product.

[0082] 〔2. Example of analysis processing〕

[0083] Next, the analysis processing performed by the communication system 1 according to the embodiment will be described with reference to Figure 2 Figure 2 is a view showing an example of the analysis processing performed by the communication system 1 according to the embodiment. Here, in the example of Figure 2 , an image indicating that the person in charge abroad interviewed the subject will be described.

[0084] First, as shown in Figure 2 , the information processing apparatus 200 receives an image (step S21). For example, the information processing apparatus 200 receives an image indicating that the person in charge abroad interviewed the subject.

[0085] Next, the information processing apparatus 200 extracts psychological characteristic information indicating a psychological characteristic by analyzing the expression of the subject included in the image (step S22). For example, assume that the expression of the subject is a calm expression. In this case, the information processing apparatus 200 analyzes the expression of the subject using an existing technology such as image analysis, and determines that the expression of the subject is a calm expression. Further, the information processing apparatus 200 extracts the psychological characteristic information of the subject as calm. Thus, the information processing apparatus 200 determines that the answer of the subject at the time of the interview does not include false words.

[0086] In addition, assume that the expression of the subject is a stiff expression. In this case, the information processing apparatus 200 analyzes the expression of the subject using an existing technology such as image analysis, and determines that the expression of the subject is a stiff expression. Further, the information processing apparatus 200 extracts the psychological characteristic information of the subject as nervous. Thus, the information processing apparatus 200 determines that the answer of the subject at the time of the interview includes false words.

[0087] As described above, the communication system 1 can correlate the answer of the subject at the time of the interview with the analysis result obtained by analyzing the expression of the subject, so that more accurate information about the nonwoven fabric product can be elicited from the subject.

[0088] ​Furthermore, the information processing device 200 provides the analysis results to the terminal device 100 (step S23). For example, if the subject's psychological characteristics are calm, the information processing device 200 provides the information that the subject's psychological characteristics are calm, along with the information that the subject's answers during the interview do not contain falsehoods, to the foreign manager, observer, Japanese manager, etc.

[0089] Furthermore, when the subject's psychological characteristics indicate tension, the information processing device 200 provides this information along with information that the subject's psychological characteristics indicate tension, and that the subject's answers during the interview contain falsehoods. Thus, the communication system 1 can determine whether the subject's answers are credible.

[0090] [3. Structure of Communication Systems]

[0091] Next, use Figure 3 The structure of the communication system 1 involved in the implementation method will be explained. Figure 3 This is a diagram illustrating an example of the structure of the communication system 1 according to the implementation method. For example... Figure 3 As shown, the communication system 1 includes a relay device 10, a terminal device 100, and an information processing device 200. The relay device 10, the terminal device 100, and the information processing device 200 are connected via a network N in a manner capable of wired or wireless communication. Furthermore, Figure 3 The communication system 1 shown may include multiple relay devices 10, multiple terminal devices 100, and multiple information processing devices 200.

[0092] The relay device 10 involved in the embodiment is a transmitter capable of transmitting various types of information under various conditions. For example, the relay device 10 uses a first network N1 to transmit image and sound information from abroad to Japan.

[0093] The terminal device 100 involved in the implementation is an information processing device used by users to access web content displayed in a browser, application content, and other content. For example, the terminal device 100 is a desktop PC (Personal Computer), a laptop PC, a tablet terminal, a mobile phone, a PDA (Personal Digital Assistant), etc.

[0094] For example, terminal device 100 is pre-installed with applications capable of sending and receiving messages, applications capable of making video calls, etc. Thus, terminal device 100 can exchange messages with other terminal devices that have pre-installed applications capable of sending and receiving messages. Furthermore, terminal device 100 can make video calls with other terminal devices that have pre-installed applications capable of making video calls.

[0095] The information processing apparatus 200 according to the embodiment is an information processing apparatus capable of communicating with various apparatuses via a prescribed network N such as a network, and is realized by a server apparatus or a cloud system, for example. For example, the information processing apparatus 200 is communicably connected to other various apparatuses via the network N.

[0096] 〔4. Structure of terminal apparatus〕

[0097] In addition, the structure of the terminal apparatus 100 according to the embodiment will be described using Figure 3 FIG. 1 is a diagram showing an example of the structure of the terminal apparatus 100 according to the embodiment. As shown in FIG. 1, the terminal apparatus 100 has a communication section 110, an input section 120, a storage section 130, an output section 140, and a control section 150. Figure 3 Figure 3 The communication section 110, the input section 120, the storage section 130, the output section 140, and the control section 150 are connected to each other via a bus or the like.

[0098] (Regarding the communication section 110)

[0099] The communication section 110 is realized by a NIC (Network Interface Card), for example. Moreover, the communication section 110 is connected to the network N by wire or wirelessly, and is used for transmission and reception of information between terminal apparatuses 100 of different users.

[0100] (Regarding the input section 120)

[0101] The input section 120 accepts various operations from a user. For example, the input section 120 can accept various operations from a user via a display surface by a touch panel function. In addition, the input section 120 can accept various operations from a button provided to the terminal apparatus 100, a keyboard, a mouse connected to the terminal apparatus 100.

[0102] (Regarding the storage section 130)

[0103] The storage section 130 is realized by a semiconductor memory element such as a RAM (Random Access Memory), a flash memory, or a storage device such as a hard disk, an optical disk, for example.

[0104] (Regarding the output section 140)

[0105] The output section 140 is a display screen of a tablet terminal realized by a liquid crystal display, an organic EL (Electro-Luminescence) display, or the like, for example, and displays various information.

[0106] (Regarding the control section 150)

[0107] ​The control section 150 is a controller that is realized by, for example, a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or the like, which executes various programs stored in a storage device inside the terminal device 100 using a RAM as a work area. In addition, the control section 150 is a controller that is realized by, for example, an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or the like.

[0108] As shown in FIG. 1, the control section 150 has an accepting section 151, a transmitting section 152, a receiving section 153, and a providing section 154, and realizes or executes the functions and roles of the information processing described below. In addition, the internal structure of the control section 150 is not limited to the structure shown in FIG. 1, and can be any other structure that performs the information processing described later. Furthermore, the connection relationship of each processing section possessed by the control section 150 is not limited to the connection relationship shown in FIG. 1, and can be another connection relationship. Figure 3 Figure 3 As shown in FIG. 1, the control section 150 has an accepting section 151, a transmitting section 152, a receiving section 153, and a providing section 154, and realizes or executes the functions and roles of the information processing described below. In addition, the internal structure of the control section 150 is not limited to the structure shown in FIG. 1, and can be any other structure that performs the information processing described later. Furthermore, the connection relationship of each processing section possessed by the control section 150 is not limited to the connection relationship shown in FIG. 1, and can be another connection relationship. Figure 3

[0109] (Regarding the accepting section 151)

[0110] The accepting section 151 accepts various information. Specifically, the accepting section 151 accepts information transmitted from a user at the first site to a user at the second site. For example, the accepting section 151 accepts, as a message content, a content such as "Is there anything else that you want to confirm?" from a person in charge in a foreign country.

[0111] (Regarding the transmitting section 152)

[0112] The transmitting section 152 transmits various information. Specifically, the transmitting section 152 transmits information transmitted from a user at the first site to a user at the second site to the second site via a second network for bidirectional communication of information between the first site and the second site. For example, the transmitting section 152 transmits, as a message content, a content such as "Is there anything else that you want to confirm?" from a person in charge in a foreign country to a person in charge in Japan.

[0113] (Regarding the receiving section 153)

[0114] ​​The receiving unit 153 (an example of a second receiving unit) receives various types of information. Specifically, the receiving unit 153 receives information sent from the first base via a second network. For example, the receiving unit 153 receives messages such as "Are there any other matters you would like to confirm?" sent by a manager abroad to a manager in Japan.

[0115] (Regarding Department 154)

[0116] The providing unit 154 (an example of a second providing unit) provides various information. Specifically, the providing unit 154 provides the user of the second base with information received through the receiving unit 153. For example, the providing unit 154 provides messages as responses to messages received through the receiving unit 153. For example, the message content is such as "We hope the observer will ask more in-depth questions about the specific issue," "We hope the questioner believes that nonwoven fabric products should have certain functions," or "We hope to extend the questioner's response time so that the questioner can provide a more specific and detailed answer to the question," etc.

[0117] [5. Structure of Information Processing Device]

[0118] Additionally, using Figure 3 The structure of the information processing apparatus 200 involved in the implementation method will be explained. Figure 3 This is a diagram illustrating a structural example of the information processing apparatus 200 according to the embodiment. For example... Figure 4 As shown, the information processing device 200 includes a communication unit 210, a storage unit 220, and a control unit 230.

[0119] (Regarding Ministry of Communications 210)

[0120] The communication unit 210 is implemented, for example, by a NIC. Furthermore, the communication unit 210 is connected to the network N via wired or wireless means to send and receive information with the relay device 10.

[0121] (Regarding Storage Department 220)

[0122] The storage unit 220 is implemented, for example, by semiconductor memory elements such as RAM and flash memory, or storage devices such as hard disks and optical disks. The storage unit 220 includes an image information storage unit 221.

[0123] (Regarding the image information storage unit 221)

[0124] The image information storage unit 221 according to the embodiment stores information related to the image. Here, in Figure 4 The image information storage unit 221 described in the embodiment is shown as an example. Figure 4In the example shown, the image information storage section 221 has items such as "image ID (Identifier)," "image information," and the like. For example, the "image information" has items such as "image," "date and time," and the like.

[0125] The "image ID" is an identifier for identifying an image. The "image" is information about an image corresponding to the "image ID." The "date and time" is information about a date and time at which an image corresponding to the "image ID" was captured.

[0126] For example, in Figure 4 , with respect to "V1" identified by the image ID, the image is "IM1," and the date and time is "T1." Further, in Figure 3 the example shown, the image and the date and time are represented by abstract labels such as "V1" and the like, but the image can also be in a concrete file form or the like. In addition, the date and time can be in a concrete file form, a concrete numerical value, or the like.

[0127] (Regarding the Control Section 230)

[0128] The control section 230 is a controller that is realized by, for example, a CPU, an MPU, or the like executing various programs stored in storage devices inside the information processing apparatus 200 with a RAM as a work area. In addition, the control section 230 is a controller that is realized by, for example, an ASIC, an FPGA, or the like.

[0129] As shown in Figure 3 , the control section 230 has a reception section 231, an analysis section 232, and a provision section 233, and realizes or executes the functions and roles of the information processing described below. Further, the internal structure of the control section 230 is not limited to the structure shown in Figure 3 , but can be any other structure that performs the information processing described later. In addition, the connection relationship of the respective processing sections that the control section 230 has is not limited to the connection relationship shown in Figure 1 , but can be another connection relationship.

[0130] (Regarding the Reception Section 231)

[0131] The reception section 231 (an example of a first reception section) receives various information. Specifically, the reception section 231 receives information transmitted from a first site via a first network that performs one-way communication of information from the first site to a second site. Also, the reception section 231 saves the received image in the image information storage section 221.

[0132] For example, in Figure 5In the example, assume that the person in charge conducts an interview with the subject person in a foreign country. In this case, the person in charge uses the camera CA11 to shoot the situation of the interview. Also, the person in charge uses the microphone MA11 to record the sound of the interview. For example, the person in charge conducts an interview with the subject person about "Is the product easy to use?", "How is the touch of the product?", "Does the product feel uncomfortable to use?", and the like. At this time, the reception unit 231 receives, via the first network N1, the image and the sound that indicate the situation when the person in charge in the foreign country and the subject person conduct an interview about "Is the product easy to use?", "How is the touch of the product?", "Does the product feel uncomfortable to use?", and the like, which are transmitted from the relay device 11 to the person in charge in Japan.

[0133] (Regarding the analysis unit 232)

[0134] The analysis unit 232 analyzes the information received by the reception unit 231. For example, the analysis unit 232 analyzes the expression of the subject person included in the image received by the reception unit 231, thereby extracting psychological characteristic information that indicates a psychological characteristic.

[0135] For example, assume that the expression of the subject person is a calm expression. In this case, the analysis unit 232 analyzes the expression of the subject person using an existing technology such as image analysis, and determines that the expression of the subject person is a calm expression. Also, the analysis unit 232 extracts the psychological characteristic information of the subject person as calm. Thus, the analysis unit 232 determines that the answer of the subject person at the time of the interview does not include false words.

[0136] In addition, assume that the expression of the subject person is a stiff expression. In this case, the analysis unit 232 analyzes the expression of the subject person using an existing technology such as image analysis, and determines that the expression of the subject person is a stiff expression. Also, the analysis unit 232 extracts the psychological characteristic information of the subject person as nervous. Thus, the analysis unit 232 determines that the answer of the subject person at the time of the interview includes false words.

[0137] Further, the analysis unit 232 can learn the correlation between the analysis result obtained by analyzing the expression of the subject person, the answer of the subject person at the time of the interview, and the affirmative intention of the subject person, thereby generating a learning model that outputs a score indicating the affirmative intention of the subject person in a case where the analysis result obtained by analyzing the expression of the subject person and the answer of the subject person at the time of the interview are input. Thus, the analysis unit 232 can output a score indicating the affirmative intention of the subject person with respect to the answer by inputting the analysis result obtained by analyzing the expression of the subject person and the answer of the subject person at the time of the interview to the learning model. In this way, the analysis unit 232 generates a learning model that outputs a score indicating the affirmative intention of the subject person with respect to the answer, thereby being able to determine whether the answer of the subject person includes false words with high accuracy.

[0138] (Regarding the provision unit 233)

[0139] The providing unit 233 (an example of the first providing unit) provides various information. Specifically, the providing unit 233 provides the user of the second base with information received through the receiving unit 231. In addition, the providing unit 233 provides the user of the second base with the analysis results obtained through analysis by the analysis unit 232.

[0140] For example, the Supply Department 233 provides images and audio recordings of interviews conducted with overseas managers and respondents regarding questions such as "Is the product easy to use?", "How does the product feel to the touch?", and "Does the product cause any discomfort when used?".

[0141] For example, if the analysis result obtained by the analysis unit 232 is that the psychological characteristic information of the subject is calm, the provision unit 233 provides the information that the psychological characteristic information of the subject is calm, along with the information that the subject's answers during the interview do not contain falsehoods, to the foreign manager, observer, Japanese manager, etc.

[0142] [6. Processing Procedure (1)]

[0143] Next, use Figure 5 The information processing process performed by the information processing apparatus 200 according to the implementation method will be explained. Figure 5 This is a flowchart illustrating an example of the information processing flow performed by the information processing apparatus 200 according to the embodiment.

[0144] like Figure 6 As shown, the receiving unit 231 determines whether it is a predetermined timing (step S101). Here, the predetermined timing can be any timing, such as the timing for starting an interview with a subject, or the timing for confirming the use of a non-woven fabric product.

[0145] Specifically, if the receiving unit 231 determines that the timing is not the prescribed time (step S101; "No"), it will standby until the timing is determined to be the prescribed time. On the other hand, if the receiving unit 231 determines that the timing is the prescribed time (step S101; "Yes"), it will receive the image transmitted from the first base station via the first network (step S102).

[0146] Then, the analysis unit 232 analyzes the image (step S103). Then, the providing unit 233 provides the image and analysis results to the user of the second base (step S104).

[0147] [7. Processing Procedure (2)]

[0148] Next, use Figure 6 This describes the information processing process performed by the terminal device 100 involved in the implementation method.Figure 6 is an example of a flowchart of a flow of information processing performed by the terminal device 100 according to the embodiment.

[0149] As shown in FIG. 15, the accepting section 151 accepts a message transmitted from a user of the first base to a user of the second base (step S201). Specifically, the accepting section 151 stands by until a message transmitted from a user of the first base to a user of the second base is accepted, in a case where a message transmitted from a user of the first base to a user of the second base is not accepted. Figure 7

[0150] On the other hand, in a case where the accepting section 151 accepts a message transmitted from a user of the first base to a user of the second base (step S201; "Yes"), the transmitting section 152 transmits the message transmitted from a user of the first base to a user of the second base to the second base via the second network (step S202).

[0151] Further, the receiving section 153 receives the message transmitted from the first base via the second network (step S203). Then, the providing section 154 provides the received message to a user of the second base (step S204).

[0152] 〔8. Modification〕

[0153] The terminal device 100 and the information processing device 200 described above can also be implemented in various different ways other than the above-described embodiments. Therefore, below, other embodiments of the terminal device 100 and the information processing device 200 are described.

[0154] 〔8-1. Base〕

[0155] In the above-described embodiments, an example in which the first base is a foreign country and the second base is Japan is described, but is not limited thereto. For example, a base can correspond to a prefecture in Japan. In this case, the first base is Tokyo and the second base is Fukuoka. Further, a base can be constituted of a plurality of bases. For example, the first base can be a foreign country, the first second base can be Tokyo, and the second second base can be Ehime.

[0156] Further, the information processing device 200 can provide a user of a third base different from the first base and the second base with received information. For example, assume that the first base is Thailand, the second base is Japan, and the third base is China. In this case, the information processing device 200 can provide a user in China with information transmitted from Thailand to Japan.

[0157] ​Further, let the first base be Vietnam, the second base be Tokyo, and the third base be Ehime. In this case, the information processing apparatus 200 can provide the user in Ehime with information transmitted from Vietnam to Tokyo.

[0158] (8-2. Second network)

[0159] In the above-described embodiment, an example in which the second network N2 is used for communication between the terminal apparatuses 100 is described, but this is not limiting. For example, the terminal apparatus 101 used by the person in charge in a foreign country can communicate with the terminal apparatus 103 used by the person in charge in Japan via the first network Nl. Further, the terminal apparatus 103 can communicate with the terminal apparatus 101 via the first network Nl. In this way, a plurality of first networks Nl can be combined and used for communication between the terminal apparatuses 100.

[0160] (8-3. Image storage form)

[0161] In the above-described embodiment, an example in which the information processing apparatus 200 stores the image in the image information storage section 221 is described, but the storage form in this case can be any form. For example, the information processing apparatus 200 can store the image in the image information storage section 221 in a time-lapse form.

[0162] (8-4. Analysis processing (1) other method of extracting psychological information)

[0163] In the above-described embodiment, an example in which the information processing apparatus 200 extracts the psychological characteristic information by analyzing the expression of the subject included in the image is described, but this is not limiting. For example, a sensor that acquires the heartbeat information of the subject by using infrared rays or the like can be used. In this case, the information processing apparatus 200 can extract the psychological characteristic information of the subject at the time of the interview by analyzing the sensor information.

[0164] For example, let the number of heartbeats of the subject be less than a predetermined threshold value. In this case, the information processing apparatus 200 analyzes the sensor information and determines that the number of heartbeats of the subject is less than the predetermined threshold value. Further, the information processing apparatus 200 extracts the psychological characteristic information of the subject as calm. Thus, the information processing apparatus 200 can determine that the subject does not include false information in the answer at the time of the interview.

[0165] In addition, the number of heartbeats of the subject is equal to or more than a predetermined threshold value. In this case, the information processing apparatus 200 analyzes the sensor information and determines that the number of heartbeats of the subject is equal to or more than the predetermined threshold value. Furthermore, the information processing apparatus 200 extracts the psychological feature information of the subject as tension. Thus, the information processing apparatus 200 can determine that the answer of the subject at the time of the interview includes false words.

[0166] Thus, the information processing apparatus 200 according to the embodiment extracts the psychological feature information of the subject at the time of the interview by analyzing the sensor information, and thus can determine with high accuracy whether or not the answer of the subject includes false words.

[0167] (8-5. Extraction of environmental information by analysis processing (2))

[0168] In the above embodiment, an example of the analysis processing for extracting the psychological feature information by analyzing the expression of the subject included in the image by the information processing apparatus 200 is described, but is not limited thereto. For example, a sensor that detects temperature and humidity or the like is used. In this case, the information processing apparatus 200 can extract environmental feature information indicating information related to the environment at the time of the interview by analyzing the sensor information.

[0169] Furthermore, the analysis processing for extracting the above-described environmental feature information can be combined with the analysis processing for analyzing other sensor information. For example, a sensor that detects temperature and humidity or the like is combined with a sensor that acquires heartbeat information of the subject by using infrared rays or the like. In this case, the information processing apparatus 200 analyzes each of the sensor information, and in a case where the number of heartbeats of the subject corrected based on the environmental feature information is less than a predetermined threshold value, extracts the psychological feature information of the subject as calm. Thus, the information processing apparatus 200 can determine that the answer of the subject at the time of the interview does not include false words.

[0170] In addition, in a case where the number of heartbeats of the subject corrected based on the environmental feature information is equal to or more than a predetermined threshold value, the information processing apparatus 200 extracts the psychological feature information of the subject as tension. Thus, the information processing apparatus 200 can determine that the answer of the subject at the time of the interview includes false words.

[0171] (8-6. Analysis processing (3) of sound information)

[0172] In the above embodiment, an example of the analysis processing for extracting the psychological feature information by analyzing the expression of the subject included in the image by the information processing apparatus 200 is described, but is not limited thereto. For example, the information processing apparatus 200 can extract the psychological feature information of the subject by analyzing the sound of the subject at the time of the interview.

[0173] For example, assume that the subject is calm. In this case, the information processing apparatus 200 can analyze the subject's voice using a prior art such as voice analysis, and determine that the subject's voice is a voice uttered while calm. Also, the information processing apparatus 200 extracts the subject's psychological characteristic information as calm. Thus, the information processing apparatus 200 can determine that the subject's answer at the time of the interview does not include false words.

[0174] Also, assume that the subject is agitated. In this case, the information processing apparatus 200 analyzes the subject's voice using a prior art such as voice analysis, and determines that the subject's voice is a voice uttered while agitated. Also, the information processing apparatus 200 extracts the subject's psychological characteristic information as tense. Thus, the information processing apparatus 200 can determine that the subject's answer at the time of the interview includes false words. Further, the above voice analysis processing can also be combined with analysis processing of the subject's expression included in the image.

[0175] Thus, the information processing apparatus 200 according to the embodiment extracts psychological characteristic information by analyzing the subject's voice at the time of the interview, and thus can determine with high precision whether the subject's answer includes false words.

[0176] (8-7. Others)

[0177] All or a part of the processes described above as processes performed automatically can be performed manually. Also, all or a part of the processes described as processes performed manually can be performed automatically by a known method. Further, regarding the processes, the specific names, the information including various data and parameters, and the like shown in the above description and the drawings, they can be changed arbitrarily unless otherwise specified. For example, the various information shown in the respective drawings is not limited to the information shown in the drawings.

[0178] Also, each of the constituent elements of each of the devices shown in the drawings is a functional conceptual one, and is not necessarily physically constituted as shown in the drawings. That is, the specific manner of dispersion / combination of each of the devices is not limited to the manner shown in the drawings. Also, each of the constituent elements can be constituted so that all or a part thereof is dispersed / combined functionally or physically in an arbitrary unit according to various loads, usage conditions, and the like.

[0179] Also, each of the processes described above can be combined as appropriate without contradiction.

[0180] Also, the above "section", "module", and "unit" can be replaced with "unit", "circuit", and the like. For example, the reception section can be replaced with a reception unit or a reception circuit.

[0181] 〔9. Hardware structure〕

[0182] In addition, the terminal device 100 and the information processing device 200 according to the above-described embodiments are implemented by, for example, a computer 1000 having the structure as shown in FIG. 10. Figure 7 ​ is a diagram showing an example of a hardware structure. The computer 1000 is connected with an output device 1010, an input device 1020, and an arithmetic device 1030, a cache 1040, a storage 1050, an output IF (Interface) 1060, an input IF 1070, and a network IF 1080 via a bus 1090.

[0183] The arithmetic device 1030 performs various processing by acting based on a program stored in the cache 1040 or the storage 1050, a program read from the input device 1020, and the like. The cache 1040 is a cache that temporarily stores data used for various operations performed by the arithmetic device 1030, and is, for example, a RAM or the like. In addition, the storage 1050 is a storage device for registering data used for various operations performed by the arithmetic device 1030, various databases, and is a storage realized by a ROM (Read Only Memory), an HDD (Hard Disk Drive), a flash memory, or the like.

[0184] The output IF 1060 is an interface for transmitting information to be an output target to the output device 1010 such as a monitor or a printer for outputting various information, and is realized by, for example, a standard connector such as a USB (Universal Serial Bus), a DVI (Digital Visual Interface), an HDMI (registered trademark) (High Definition Multimedia Interface), or the like. On the other hand, the input IF 1070 is an interface for receiving information from various input devices 1020 such as a mouse, a keyboard, and a scanner, and is realized by, for example, a USB or the like.

[0185] For example, the input device 1020 can be realized by a device for reading information from an optical recording medium such as a CD (Compact Disc), a DVD (Digital Versatile Disc), a PD (Phase change rewritable Disk), or the like, a magneto-optical recording medium such as an MO (Magneto-Optical disk), a tape medium, a magnetic recording medium, or a semiconductor memory, or the like. In addition, the input device 1020 can be realized by an external storage medium such as a USB memory.​

[0186] The network IF 1080 has a function of receiving data from other devices via the network N and sending the data to the arithmetic device 1030, and in addition, sending data generated by the arithmetic device 1030 to other devices via the network N.

[0187] Here, the arithmetic device 1030 performs control of the output device 1010 and the input device 1020 via the output IF 1060 and the input IF 1070. For example, the arithmetic device 1030 loads a program from the input device 1020, the memory 1050 into the cache 1040, and executes the loaded program. For example, in a case where the computer 1000 functions as the information processing device 200, the arithmetic device 1030 of the computer 1000 executes the program loaded into the cache 1040, thereby realizing the function of the control section 230.

[0188] The embodiments of the present application are explained in detail based on the drawings above. However, these are exemplary, and the embodiments of the present application can be implemented in other ways obtained by implementing various modifications and improvements based on the so-called knowledge of a person skilled in the art on the basis of the manner described in the disclosure column of the invention.

Claims

1. A communication system, characterized by Possessing: a first receiving section that receives information transmitted from a first base via a first network used when information is unidirectionally communicated from the first base to a second base; a first providing section that provides information received by the first receiving section to a user of the second base; an accepting section that accepts information transmitted from a user of the first base to a user of the second base; a transmitting section that transmits information transmitted from a user of the first base to a user of the second base to the second base via a second network used when information is bidirectionally communicated between the first base and the second base; a second receiving section that receives information transmitted from the first base via the second network; and a second providing section that provides information received by the second receiving section to a user of the second base, wherein the first network and the second network are different.

2. The communication system according to claim 1, wherein the first providing section provides information received by the first receiving section to a user of a third base different from the first base and the second base.

3. The communication system according to claim 1 or 2, wherein further possessing an analyzing section that analyzes information received by the first receiving section, the first providing section provides a result of analysis obtained by the analyzing section to a user of the second base.

4. The communication system according to claim 3, wherein the analyzing section analyzes an image of a user satisfying a prescribed condition as information received by the first receiving section, the first providing section provides a result of analysis obtained by the analyzing section to a user of the second base.

5. The communication system according to claim 4, wherein the analyzing section extracts psychological feature information indicating a psychological feature of the user satisfying the prescribed condition by analyzing an expression of the user satisfying the prescribed condition, the first providing section provides the psychological feature information obtained by the analyzing section to a user of the second base.

6. The communication system according to claim 3, wherein the analyzing section analyzes sensor information detected by a sensor as information received by the first receiving section, the first providing section provides a result of analysis obtained by the analyzing section to a user of the second base.

7. The communication system according to claim 6, wherein the analyzing section extracts environmental feature information indicating information related to an environment of a user being imaged by analyzing the sensor information, the first providing section provides the environmental feature information obtained by the analyzing section to a user of the second base.

8. The communication system according to claim 6 or 7, wherein ​ The analysis section extracts psychological feature information indicating a psychological feature of the user who satisfies the prescribed condition, by analyzing the sensor information detected from the user who satisfies the prescribed condition, The first providing section provides the user of the second site with the psychological feature information analyzed by the analysis section.

9. The communication system according to claim 1 or 2, wherein The first receiving section receives an image transmitted from the first site via the first network, The first providing section provides the user of the second site with the image received by the first receiving section.

10. The communication system according to claim 1 or 2, wherein The accepting section accepts a message transmitted from the user of the first site to the user of the second site, The transmitting section transmits the message transmitted from the user of the first site to the user of the second site to the second site via the second network, The second receiving section receives the message transmitted from the first site via the second network, The second providing section provides the user of the second site with the message received by the second receiving section.

11. The communication system according to claim 1 or 2, wherein The first receiving section stores the image transmitted from the first site in a prescribed storage section in a prescribed form.

12. The communication system according to claim 11, wherein The first receiving section stores the image in the prescribed storage section in a time-lapse form.

13. A communication method, which is a communication method executed by a communication system, the communication method characterized by comprising the following steps: a first receiving step of receiving information transmitted from a first site via a first network used when information is unidirectionally communicated from the first site to a second site; a first providing step of providing the user of the second site with the information received by the first receiving step; an accepting step of accepting information transmitted from the user of the first site to the user of the second site; a transmitting step of transmitting the information transmitted from the user of the first site to the user of the second site to the second site via a second network used when information is bidirectionally communicated between the first site and the second site; a second receiving step of receiving the information transmitted from the first site via the second network; and a second providing step of providing the user of the second site with the information received by the second receiving step, wherein the first network and the second network are different. ​

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