Method, information processing device and non-volatile storage medium

Abstract

The present disclosure provides a method, an information processing device, and a non-volatile storage medium. The method is performed by an information processing device that communicates with a plurality of vehicles, and includes: determining a vehicle that is in a disaster area among a plurality of vehicles; sending a first message to inquire a user of the vehicle whether the determined vehicle is used as a shelter for implementing in-vehicle accommodation; and determining whether the vehicle is used as a shelter based on a first answer to the first message.

Description

Technical Field

[0001] The invention relates to a method, an information processing device and a non-volatile storage medium. Background Art

[0002] Conventionally, there is known a technique for providing support to vehicle users in the event of a disaster. For example, Japanese Patent Application Laid-Open No. 2015-018516 discloses that safety confirmation information is sent to vehicle passengers in the event of a disaster, and safety confirmation is performed based on the passenger's response. Summary of the invention

[0003] There is room for improvement in the technology for providing support to vehicle users in the event of a disaster.

[0004] The present disclosure is used to improve technology for providing support to users of vehicles in the event of a disaster.

[0005] A method according to an embodiment of the present disclosure is performed by an information processing device communicating with a plurality of vehicles, the method comprising:

[0006] determining a vehicle among the plurality of vehicles that is present in the disaster area;

[0007] sending a first message for inquiring a user of the vehicle whether the determined vehicle is used as an evacuation site for in-vehicle lodging; and

[0008] Whether the vehicle is used as the evacuation site is determined based on a first response to the first message.

[0009] The above method may also include:

[0010] sending a second message asking the user whether disaster assistance is needed; and

[0011] It is determined whether the user has requested the disaster assistance based on the second reply to the second message.

[0012] In the above method, the second response may include information indicating the content of the disaster support designated by the user.

[0013] The above method may also include:

[0014] sending a third message for asking the user whether to allow the user's personal information to be provided to a group scheduled to implement the disaster support; and

[0015] It is determined whether the user permits provision of the personal information to the predetermined group based on the third reply to the third message.

[0016] The above method may further include: selecting one group that can implement the disaster support from among a plurality of groups, and the predetermined group is the selected one group.

[0017] The above method may also include: when the vehicle is used as the shelter, the user requests the disaster assistance and it is determined that the user allows the personal information to be provided to the predetermined group, notifying the predetermined group of the user's personal information and the location information of the vehicle.

[0018] The above method may further include: transmitting information indicating a progress status of the disaster support provided to the user by the predetermined group.

[0019] An information processing device according to an embodiment of the present disclosure is configured to communicate with a plurality of vehicles, wherein:

[0020] The information processing device includes a control unit, and the control unit is configured as follows:

[0021] determining a vehicle among the plurality of vehicles that is present in the disaster area,

[0022] sending a first message to inquire of a user of the vehicle whether the determined vehicle is used as an evacuation site for in-vehicle accommodation,

[0023] Whether the vehicle is used as the evacuation site is determined based on a first response to the first message.

[0024] In the above information processing device, the control unit may also be configured as follows:

[0025] sending a second message to the user asking whether disaster assistance is needed,

[0026] It is determined whether the user has requested the disaster assistance based on the second reply to the second message.

[0027] In the above-mentioned information processing device, the second answer may include information indicating the content of the disaster support designated by the user.

[0028] In the above information processing device, the control unit may also be configured as follows:

[0029] sending a third message for asking the user whether to allow the user's personal information to be provided to a group scheduled to carry out the disaster relief,

[0030] It is determined whether the user permits provision of the personal information to the predetermined group based on the third reply to the third message.

[0031] In the above-mentioned information processing device, the control unit may select one group that can implement the disaster support from among a plurality of groups.

[0032] The predetermined group may be the selected one group.

[0033] In the above information processing device, the control unit may also be configured as follows:

[0034] When the vehicle is used as the shelter, the user requests the disaster assistance, and it is determined that the user permits provision of the personal information to the predetermined group, the personal information of the user and the location information of the vehicle are notified to the predetermined group.

[0035] In the above-mentioned information processing device, the control unit may be configured to transmit information indicating a progress status of the disaster support provided to the user by the predetermined group.

[0036] A nonvolatile storage medium according to one embodiment of the present disclosure stores a program that causes one or more processors of a computer that communicates with a plurality of vehicles to execute:

[0037] determining a vehicle among the plurality of vehicles that is present in the disaster area;

[0038] sending a first message to inquire of a user of the vehicle whether the determined vehicle is used as an evacuation site for in-vehicle lodging; and

[0039] Whether the vehicle is used as the evacuation site is determined based on a first response to the first message.

[0040] In the above non-volatile storage medium, the program may also cause the one or more processors of the computer to further execute:

[0041] sending a second message to the user asking whether disaster assistance is required; and determining whether the user requests the disaster assistance based on a second answer to the second message.

[0042] In the above non-volatile storage medium, the program may also cause the one or more processors of the computer to further execute:

[0043] sending a third message for asking the user whether to allow the user's personal information to be provided to a group scheduled to implement the disaster support; and

[0044] It is determined whether the user permits provision of the personal information to the predetermined group based on the third reply to the third message.

[0045] In the above-mentioned non-volatile storage medium, the program may also cause the one or more processors of the computer to further execute: selecting a group that can implement the disaster support from a plurality of groups, and the predetermined group may also be the selected one group.

[0046] In the above-mentioned non-volatile storage medium, the program can also enable the one or more processors of the computer to further execute: when the vehicle is used as the shelter, the user requests the disaster support and it is determined that the user allows the provision of personal information to the predetermined group, the personal information of the user and the location information of the vehicle are notified to the predetermined group.

[0047] In the nonvolatile storage medium, the program may cause the one or more processors of the computer to further execute: transmitting information indicating a progress status of the disaster support provided to the user by the predetermined group.

[0048] According to one embodiment of the present disclosure, a technique for providing support to a user of a vehicle in the event of a disaster is improved. BRIEF DESCRIPTION OF THE DRAWINGS

[0049] Features, advantages, and technical and industrial significance of exemplary embodiments of the present invention will be described below with reference to the accompanying drawings, in which like symbols represent like elements, and in which:

[0050] Figure 1 This is a block diagram showing a schematic configuration of a system according to one embodiment of the present disclosure.

[0051] Figure 2 It is a block diagram showing a schematic structure of a vehicle.

[0052] Figure 3 It is a block diagram showing a schematic structure of an information processing device.

[0053] Figure 4 This is a flowchart showing the operation of the information processing device. DETAILED DESCRIPTION

[0054] Hereinafter, embodiments of the present invention will be described.

[0055] (Overview of Embodiments)

[0056] Reference Figure 1, describing an overview of a system 1 of an embodiment of the present disclosure. The system 1 includes a plurality of vehicles 10 and an information processing device 20. The plurality of vehicles 10 and the information processing device 20 can communicate with each other via a network 30 including, for example, the Internet and a mobile communication network. The vehicle 10 is, for example, a car, but is not limited thereto, and may be any vehicle in which a person can ride. The vehicle 10 may, for example, be capable of performing autonomous driving of levels 1 to 5 as defined in SAE (Society of Automotive Engineers). The information processing device 20 is, for example, a server, but is not limited thereto, and may be any computer. The information processing device 20 can obtain, for example, location information from each vehicle 10 via the network 30.

[0057] First, the outline of the present embodiment will be described, and the details will be described later. The information processing device 20 identifies a vehicle 10 that is present in a disaster area among a plurality of vehicles 10. The information processing device 20 sends a message (hereinafter, also referred to as the "first message") to the user of the vehicle 10 to inquire whether the identified vehicle 10 is used as a shelter for implementing in-vehicle accommodation. Then, the information processing device 20 determines whether the vehicle 10 is used as a shelter based on the answer to the first message (hereinafter, also referred to as the "first answer").

[0058] For users who stay in the vehicle 10, problems unique to staying in the vehicle may occur. Such problems include, but are not limited to, the occurrence of economy class syndrome or the inability to protect the privacy of users who stay in the vehicle. In contrast, according to the present embodiment, it is possible to determine whether or not the user is staying in the vehicle 10 in the disaster area. Therefore, for example, appropriate disaster support for the above-mentioned problems can be provided to users who stay in the vehicle 10, and the technology for providing support to users of the vehicle 10 in the event of a disaster is improved.

[0059] Next, each structure of the system 1 will be described in detail.

[0060] (Vehicle Structure)

[0061] like Figure 2 As shown, the vehicle 10 includes a communication unit 11 , a positioning unit 12 , an output unit 13 , an input unit 14 , a storage unit 15 , and a control unit 16 .

[0062] The communication unit 11 includes one or more communication interfaces connected to the network 30. The communication interface corresponds to, for example, a mobile communication standard such as 4G (4th Generation) or 5G (5th Generation), but is not limited thereto. In the present embodiment, the vehicle 10 communicates with the information processing device 20 via the communication unit 11 and the network 30.

[0063] The positioning unit 12 includes one or more devices for acquiring position information of the vehicle 10. Specifically, the positioning unit 12 includes, for example, a receiver corresponding to the GPS (Global Positioning System), but is not limited thereto and may include a receiver corresponding to any satellite positioning system.

[0064] The output unit 13 includes one or more output devices that output information and notify the user. The output device may be, for example, a display that outputs information via video or a speaker that outputs information via sound, but is not limited to these.

[0065] The input unit 14 includes one or more input devices for detecting user input, such as physical keys, electrostatic capacitance keys, a touch screen integrated with the display of the output unit 13, a microphone or a camera for receiving voice input, etc., but is not limited to these.

[0066] The storage unit 15 includes one or more memories. The memory is, for example, a semiconductor memory, a magnetic memory, or an optical memory, but is not limited thereto. Each memory included in the storage unit 15 may also function as, for example, a main storage device, an auxiliary storage device, or a cache memory. The storage unit 15 stores any information used in the operation of the vehicle 10. For example, the storage unit 15 may also store system programs, application programs, and embedded software. The information stored in the storage unit 15 may also be updated, for example, using information obtained from the network 30 via the communication unit 11.

[0067] The control unit 16 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof. The processor is, for example, a general-purpose processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit) or a dedicated processor that performs specific processing, but is not limited to these. The programmable circuit is, for example, an FPGA (Field-Programmable Gate Array), but is not limited to this. The dedicated circuit is, for example, an ASIC (Application Specific Integrated Circuit), but is not limited to this. The control unit 16 controls the overall operation of the vehicle 10.

[0068] (Structure of Information Processing Device)

[0069] like Figure 3 As shown, the information processing device 20 includes a communication unit 21 , a storage unit 22 , and a control unit 23 .

[0070] The communication unit 21 includes one or more communication interfaces connected to the network 30. The communication interface corresponds to, for example, a mobile communication standard, a wired LAN (Local Area Network) standard, or a wireless LAN standard, but is not limited thereto and may correspond to any communication standard. In the present embodiment, the information processing device 20 communicates with the vehicle 10 via the communication unit 21.

[0071] The storage unit 22 includes one or more memories. Each memory included in the storage unit 22 may function as a main storage device, an auxiliary storage device, or a cache memory, for example. The storage unit 22 stores any information used for the operation of the information processing device 20. For example, the storage unit 22 may store system programs, application programs, databases, and map information. The information stored in the storage unit 22 may also be updated by information obtained from the network 30 via the communication unit 21, for example.

[0072] The control unit 23 includes one or more processors, one or more programmable circuits, one or more dedicated circuits, or a combination thereof, and controls the overall operation of the information processing device 20 .

[0073] (Operation flow of information processing device)

[0074] Reference Figure 4 , describing the operation of the information processing device 20 of this embodiment.

[0075] Step S100 : The control unit 23 of the information processing device 20 specifies a vehicle 10 existing in a disaster area among a plurality of vehicles 10 .

[0076] Specifically, the control unit 23 receives information indicating the disaster area, for example, from an external server or other device, via the communication unit 21 and the network 30. The control unit 23 receives position information from a plurality of vehicles 10, respectively, via the communication unit 21 and the network 30. Then, the control unit 23 identifies the vehicle 10 that is present in the disaster area. Here, for the sake of convenience, it is assumed that one vehicle 10 is identified. In addition, when two or more vehicles 10 are identified, steps S101 to S109 described later may be implemented for each of the identified vehicles 10.

[0077] Step S101: The control unit 23 transmits a first message to inquire the user of the vehicle 10 whether the vehicle 10 identified in step S100 is used as an evacuation site for in-vehicle lodging (hereinafter, also simply referred to as “evacuation site”).

[0078] Here, the control unit 23 may also send the first message to the vehicle 10. In this case, the vehicle 10 outputs the first message through an image or sound via the output unit 13. Alternatively, the control unit 23 may also send the first message to a terminal device used by a user of the vehicle 10. Specifically, the storage unit 22 of the information processing device 20 pre-stores information about the terminal device used by the user of the vehicle 10 for each of the plurality of vehicles 10. The terminal device is, for example, a smartphone, a tablet terminal, or a PC (Personal Computer), but is not limited to these, and may be any computer connected to the network 30 so as to be able to communicate. The control unit 23 uses the information stored in the storage unit 22 to send the first message to the terminal device used by the user of the vehicle 10. In this case, the terminal device outputs the first message through an image or sound.

[0079] Step S102: The control unit 23 determines whether the vehicle 10 identified in step S100 is used as an evacuation site based on the first response to the first message. If it is determined that the vehicle 10 is used as an evacuation site (step S102-Yes), the process proceeds to step S103. On the other hand, if it is determined that the vehicle 10 is not used as an evacuation site (step S102-No), the process ends.

[0080] Specifically, the vehicle 10 or the terminal device obtains the first answer input by the user. The control unit 23 receives information including the first answer from the vehicle 10 or the terminal device via the communication unit 21 and the network 30. When the first answer indicates that the user affirms the inquiry based on the first message (that is, when the first answer indicates that the vehicle 10 is used as a shelter), the control unit 23 determines that the vehicle 10 is used as a shelter. On the other hand, when the first answer indicates that the user denies the inquiry based on the first message (that is, when the first answer indicates that the vehicle 10 is not used as a shelter), the control unit 23 determines that the vehicle 10 is not used as a shelter.

[0081] In addition, in this embodiment, the answer to the message can also be input by the user selecting one option from multiple options included in the message. Alternatively, the answer to the message can also be input through natural language. The content of the answer input through natural language can be determined by any natural language processing.

[0082] Step S103: When it is determined in step S102 that the vehicle 10 is used as an evacuation site (step S102 —Yes), the control unit 23 transmits a message (hereinafter also referred to as “second message”) asking the user whether disaster assistance is required.

[0083] Specifically, the control unit 23 transmits the second message to the vehicle 10 or the terminal device. The vehicle 10 or the terminal device outputs the second message by image or sound.

[0084] Step S104: The control unit 23 determines whether the user has requested disaster assistance based on the response to the second message (hereinafter also referred to as the "second response"). If it is determined that the user has requested disaster assistance (step S104-Yes), the process proceeds to step S105. On the other hand, if it is determined that the user has not requested disaster assistance (step S104-No), the process ends.

[0085] Specifically, the vehicle 10 or the terminal device acquires the second answer input by the user. The control unit 23 receives information including the second answer from the vehicle 10 or the terminal device via the communication unit 21 and the network 30. When the second answer indicates that the user affirms the inquiry based on the second message (that is, when the second answer indicates that the user requests disaster assistance), the control unit 23 determines that the user requests disaster assistance. On the other hand, when the second answer indicates that the user denies the inquiry based on the second message (that is, when the second answer indicates that the user does not request disaster assistance), the control unit 23 determines that the user does not request disaster assistance.

[0086] Here, when the user requests disaster assistance, the second answer may include information indicating the content of the disaster assistance. The content of the disaster assistance may include, for example, providing a simple bed that can be used in the vehicle 10 or providing curtains for blocking the view from outside the vehicle, but is not limited to these and may also include providing any support materials.

[0087] Step S105 : When it is determined in step S104 that the user has requested disaster assistance (step S104 —Yes), the control unit 23 selects one group that can provide the disaster assistance from among a plurality of groups.

[0088] Specifically, the control unit 23 may also ask a plurality of groups including local governments, volunteer groups, or enterprises, for example, whether disaster support can be implemented. In this case, the control unit 23 selects one group that can implement disaster support from the plurality of groups based on the responses from the groups. Alternatively, the storage unit 22 may store information indicating whether disaster support by the group can be implemented for each of the plurality of groups. In this case, the control unit 23 selects one group that can implement disaster support from the plurality of groups based on the information stored in the storage unit 22. The information stored in the storage unit 22 may also be updated sequentially according to the passage of time, for example.

[0089] For example, consider a case where a plurality of groups include a first group that can provide disaster support and a second group that cannot provide disaster support. In this case, the first group can be selected as a group that can provide disaster support. Also, for example, consider a case where a plurality of groups include a third group that can provide cots and a fourth group that can provide curtains for in-car use. In this case, for example, if the content of the disaster support requested by the user in step S104 is "providing cots", the third group can be selected as a group that can provide disaster support.

[0090] Step S106: The control unit 23 transmits a message (hereinafter also referred to as "third message") asking the user whether to allow the user's personal information to be provided to a predetermined group (here, the group selected in step S105) that provides disaster assistance.

[0091] Specifically, the control unit 23 transmits the third message to the vehicle 10 or the terminal device. The vehicle 10 or the terminal device outputs the third message by image or sound.

[0092] Step S107: The control unit 23 determines whether the user permits the provision of personal information to a predetermined group based on the response to the third message (hereinafter also referred to as the "third response"). If it is determined that the user permits the provision of personal information (step S107-Yes), the process proceeds to step S108. On the other hand, if it is determined that the user refuses to provide personal information (step S107-No), the process ends.

[0093] Specifically, the vehicle 10 or the terminal device obtains the third answer input by the user. The control unit 23 receives information including the third answer from the vehicle 10 or the terminal device via the communication unit 21 and the network 30. When the third answer indicates that the user affirms the inquiry based on the third message (that is, when the third answer indicates that the user allows the provision of personal information), the control unit 23 determines that the user allows the provision of personal information. On the other hand, when the third answer indicates that the user denies the inquiry based on the third message (that is, when the third answer indicates that the user refuses to provide personal information), the control unit 23 determines that the user refuses to provide personal information. Here, personal information includes, for example, the user's name and gender and identification information of the vehicle 10 (for example, the vehicle license plate number), but is not limited to these.

[0094] Step S108 : When it is determined in step S107 that the user permits provision of personal information (step S107 —Yes), the control unit 23 notifies the user's personal information and the location information of the vehicle 10 to the predetermined group.

[0095] Specifically, the control unit 23 transmits the user's personal information and the location information of the vehicle 10 to a computer used by the predetermined group via the communication unit 21 and the network 30. The predetermined group is notified of the user's personal information and the location information of the vehicle 10, and can provide disaster support to the user.

[0096] Step S109: The control unit 23 transmits information indicating the progress of the disaster support provided to the user by the predetermined group.

[0097] Specifically, the control unit 23 receives information indicating the progress of disaster assistance from the computer used by the predetermined group via the communication unit 21 and the network 30. The control unit 23 sends the received information to the vehicle 10 or the terminal device. Then, the vehicle 10 or the terminal device outputs information indicating the progress of disaster assistance through images or sounds. Here, the progress of disaster assistance may include, for example, the remaining time until the assistance materials arrive at the vehicle 10, but is not limited thereto.

[0098] Here, the information indicating the progress status may be sent in a pull-type manner in response to a request from a user, or in a push-type manner without a request from a user. In addition, the information indicating the progress status may be sent repeatedly.

[0099] As described above, the information processing device 20 of the present embodiment identifies a vehicle 10 existing in a disaster area among a plurality of vehicles 10. The information processing device 20 transmits a first message to inquire the user of the vehicle 10 whether the identified vehicle 10 is used as an evacuation site for implementing in-vehicle accommodation. Then, the information processing device 20 determines whether the vehicle 10 is used as an evacuation site based on the first reply to the first message.

[0100] According to this structure, it is possible to determine whether or not a user is staying in the vehicle 10 in the disaster area. Therefore, for example, appropriate disaster support for coping with problems unique to staying in the vehicle 10 can be provided to the user staying in the vehicle 10, thereby improving the technology for providing support to the user of the vehicle 10 when a disaster occurs.

[0101] The present invention is described based on the drawings and embodiments, but it should be noted that those skilled in the art can also make various modifications and changes based on the present disclosure. Therefore, it should be noted that these modifications and changes are included in the scope of the present invention. For example, the functions included in each structural part or each step can be reconfigured in a logically non-contradictory manner, and multiple structural parts or steps can be combined into one or divided.

[0102] For example, in the above-described embodiment, the configuration and operation of the information processing device 20 may be distributed to a plurality of computers that can communicate with each other.

[0103] In addition, in the above embodiment, an example is described in which the information processing device 20 first sends the first message, sends the second message based on the first reply to the first message, and sends the third message based on the second reply to the second message. However, the information processing device 20 may also send the first message, the second message, and the third message in one batch.

[0104] In addition, for example, it is also possible to adopt an embodiment in which a general-purpose computer functions as the information processing device 20 of the above embodiment. Specifically, a program describing the processing contents of each function of the information processing device 20 of the above embodiment is stored in a memory of a general-purpose computer, and the program is read and executed by one or more processors of the computer. Therefore, the present embodiment can be realized as a non-volatile storage medium storing the program.

Claims

1. An information processing method, executed by an information processing device communicating with a plurality of vehicles, characterized in that: The method comprises: determining a vehicle among the plurality of vehicles that is present in the disaster area; sending a first message to inquire of a user of the vehicle whether the determined vehicle is used as an evacuation site for in-vehicle lodging; and Whether the vehicle is used as the evacuation site is determined based on a first response to the first message.

2. The information processing method according to claim 1, characterized in that: Also includes: sending a second message asking the user whether disaster assistance is needed; as well as It is determined whether the user has requested the disaster assistance based on the second reply to the second message.

3. The information processing method according to claim 2, characterized in that: The second response includes information indicating the content of the disaster support designated by the user.

4. The information processing method according to claim 2, characterized in that: Also includes: sending a third message for asking the user whether to allow the user's personal information to be provided to a predetermined group that implements the disaster support; as well as It is determined whether the user permits provision of the personal information to the predetermined group based on the third reply to the third message.

5. The information processing method according to claim 4, characterized in that: Also includes: Select one group from among multiple groups that can provide disaster support. The predetermined group is the selected one group.

6. The information processing method according to claim 4 or 5, characterized in that: Also includes: When the vehicle is used as the shelter, the user requests the disaster assistance, and it is determined that the user permits provision of the personal information to the predetermined group, the personal information of the user and the location information of the vehicle are notified to the predetermined group.

7. The information processing method according to claim 6, characterized in that: Also includes: Information indicating the progress of the disaster support provided to the user by the predetermined group is transmitted.

8. An information processing device configured to communicate with a plurality of vehicles, characterized in that: The information processing device includes a control unit, Wherein, the control unit is composed of: determining a vehicle among the plurality of vehicles that is present in the disaster area, sending a first message to inquire of a user of the vehicle whether the determined vehicle is used as an evacuation site for in-vehicle accommodation, Whether the vehicle is used as the evacuation site is determined based on a first response to the first message.

9. The information processing device according to claim 8, characterized in that: The control unit is composed of: sending a second message to the user asking whether disaster assistance is needed, It is determined whether the user has requested the disaster assistance based on the second reply to the second message.

10. The information processing device according to claim 9, characterized in that: The second response includes information indicating the content of the disaster support designated by the user.

11. The information processing device according to claim 9, characterized in that: The control unit is composed of: sending a third message for asking the user whether to allow the user's personal information to be provided to a group scheduled to carry out the disaster relief, It is determined whether the user permits provision of the personal information to the predetermined group based on the third reply to the third message.

12. The information processing device according to claim 11, characterized in that: The control unit is configured to select a group capable of implementing the disaster support from among a plurality of groups. The predetermined group is the selected one group.

13. The information processing device according to claim 11 or 12, characterized in that: The control unit is composed of: When the vehicle is used as the shelter, the user requests the disaster assistance, and it is determined that the user permits provision of the personal information to the predetermined group, the personal information of the user and the location information of the vehicle are notified to the predetermined group.

14. The information processing device according to claim 13, characterized in that: The control unit is configured to transmit information indicating a progress status of the disaster support provided to the user by the predetermined group.

15. A non-volatile storage medium storing a program for causing one or more processors of a computer that communicates with a plurality of vehicles to execute: determining a vehicle among the plurality of vehicles that is present in the disaster area; sending a first message to inquire of a user of the vehicle whether the determined vehicle is used as an evacuation site for in-vehicle lodging; and Whether the vehicle is used as the evacuation site is determined based on a first response to the first message.

16. The non-volatile storage medium according to claim 15, characterized in that: The program causes the one or more processors of the computer to further execute: sending a second message to the user asking whether disaster assistance is required; and determining whether the user requests the disaster assistance based on a second answer to the second message.

17. The non-volatile storage medium according to claim 16, wherein: The program causes the one or more processors of the computer to further execute: sending a third message for asking the user whether to allow the user's personal information to be provided to a group scheduled to implement the disaster support; and It is determined whether the user permits provision of the personal information to the predetermined group based on the third reply to the third message.

18. The non-volatile storage medium according to claim 17, characterized in that: The program causes the one or more processors of the computer to further execute: selecting a group that can provide the disaster support from a plurality of groups; The predetermined group is the selected one group.

19. The non-volatile storage medium according to claim 17 or 18, characterized in that: The program causes the one or more processors of the computer to further execute: when the vehicle is used as the shelter, the user requests the disaster assistance and it is determined that the user allows the personal information to be provided to the predetermined group, the personal information of the user and the location information of the vehicle are notified to the predetermined group.

20. The non-volatile storage medium according to claim 19, wherein: The program causes the one or more processors of the computer to further execute: transmitting information indicating a progress status of the disaster support provided to the user by the predetermined group.

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