Method and apparatus for seeking assistance for vehicle use inside and outside the vehicle

Abstract

The application discloses a method and device for seeking for vehicle use help from inside to outside of a vehicle, wherein the method comprises the following steps: receiving a voice help instruction of a user, and generating a first help request according to the voice help instruction; broadcasting the first help request to a helpable vehicle and / or a preset helpable terminal which have a car function corresponding to the voice help instruction; receiving first use instructions and first explanation information generated by the helpable vehicle and / or the preset helpable terminal according to the help request, and playing or displaying the first use instructions and the first explanation information to the user. Thus, the problem that a user cannot quickly obtain targeted answer information when encountering a vehicle use problem in the prior art is solved.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of vehicles, in particular to a method and device for seeking vehicle use help from inside to outside of a vehicle. BACKGROUND

[0002] At present, with the development of technology, intelligent vehicles are becoming more and more popular, and various intelligent devices are installed on vehicles to assist users in completing driving tasks and improving the driving experience of users. However, the increasingly complex intelligent vehicles usually require a relatively complex operation process, and the factory settings and function operations of different models of vehicles are not the same. Therefore, the experience of users cannot be completely applicable to the current vehicle, so users who first contact a certain type of vehicle often need to refer to the vehicle's user manual during driving.

[0003] In related technologies, since the voice function in the intelligent cockpit and the Internet of Vehicles function have been popularized, users can quickly query information from the network by using the in-vehicle voice to obtain relevant vehicle use instructions, or users can also find the vehicle's user manual to find relevant use instructions from the user manual.

[0004] However, obtaining query information through the network often requires users to manually find and filter, which wastes time. In addition, the use instructions obtained by querying are not necessarily applicable to the user's vehicle due to different vehicle models, or the user has a certain degree of understanding problem with the user manual of the user's vehicle, so that the user manual of the vehicle cannot effectively provide an explanation of the relevant use instructions, reduces the use difficulty of the vehicle, reduces the use experience, cannot guarantee the stickiness of customers, and needs to be solved urgently.

[0005] DETAILED DESCRIPTION

[0006] The present application provides a method and device for seeking vehicle use help from inside to outside of a vehicle to solve the problem that users cannot quickly obtain targeted answer information when encountering vehicle use problems in related technologies.

[0007] The first aspect of the present application provides a method for seeking vehicle use help from inside to outside of a vehicle, comprising the following steps: receiving a voice help instruction of a user, and generating a first help request according to the voice help instruction; broadcasting the first help request to a helpable vehicle with a car function corresponding to the voice help instruction and / or a preset helpable terminal; and receiving first use instructions and first explanation information generated by the helpable vehicle and / or the preset helpable terminal from the help request, and playing or displaying the first use instructions and the first explanation information to the user.

[0008] Optionally, in an embodiment of the present application, further comprising: receiving a second help request sent by another vehicle; generating second usage instructions and second explanation information corresponding to the second help request, and sending the second usage instructions and the second explanation information to the other vehicle.

[0009] Optionally, in an embodiment of the present application, before receiving the second help request sent by the other vehicle, further comprising: identifying a current intention of the user; and when the current intention is an intention of allowing receiving, controlling the current vehicle to enter a request-receiving mode.

[0010] Optionally, in an embodiment of the present application, further comprising: generating evaluation information of a vehicle that sent the usage instructions or the preset assistable terminal based on the usage instructions and / or the reply time.

[0011] Optionally, in an embodiment of the present application, the broadcasting or displaying the first usage instructions and the first explanation information to the user comprises: detecting a current working condition of a current vehicle of the user; matching a best prompting mode of the first usage instructions and the first explanation information according to the current working condition; and broadcasting or displaying the first usage instructions and the first explanation information in the best prompting mode.

[0012] Optionally, in an embodiment of the present application, before matching the best prompting mode of the first usage instructions and the first explanation information according to the current working condition, further comprising: judging whether a target prompting mode is set by the user; and if the target prompting mode is set by the user, taking the target prompting mode as the best prompting mode.

[0013] Optionally, in an embodiment of the present application, the assistable vehicle is of the same model as the current vehicle of the user, or the preset assistable terminal is a terminal of a vehicle manufacturer of the current vehicle.

[0014] The second aspect embodiment of the present application provides a device for seeking vehicle usage help from inside a vehicle to outside the vehicle, comprising: a generating module configured to receive a voice help instruction of a user and generate a first help request according to the voice help instruction; a broadcasting module configured to broadcast the first help request to an assistable vehicle having a vehicle function corresponding to the voice help instruction and / or a preset assistable terminal; and a first help module configured to receive first usage instructions and first explanation information generated by the assistable vehicle and / or the preset assistable terminal based on the first help request, and broadcast or display the first usage instructions and the first explanation information to the user.

[0015] Optionally, in an embodiment of the present application, the second help module further comprises: an identification unit configured to identify the current intention of the user; and a control unit configured to control the current vehicle to enter a receivable request mode when the current intention is an intention of allowing receiving.

[0016] Optionally, in an embodiment of the present application, the second help module further comprises: an identification unit configured to identify the current intention of the user; and a control unit configured to control the current vehicle to enter a receivable request mode when the current intention is an intention of allowing receiving.

[0017] Optionally, in an embodiment of the present application, the second help module further comprises: an identification unit configured to identify the current intention of the user; and a control unit configured to control the current vehicle to enter a receivable request mode when the current intention is an intention of allowing receiving.

[0018] Optionally, in an embodiment of the present application, the first help module comprises: a detection unit configured to detect a current working condition of the current vehicle of the user; a matching unit configured to match a best prompt mode of the first use instruction and the first explanation information according to the current working condition; and a prompt unit configured to voice broadcast or text display the first use instruction and the first explanation information according to the best prompt mode.

[0019] Optionally, in an embodiment of the present application, the matching unit is further configured to determine whether the user sets a target prompt mode, and if the user sets the target prompt mode, the target prompt mode is taken as the best prompt mode.

[0020] Optionally, in an embodiment of the present application, the helpable vehicle is of the same model as the current vehicle of the user, or the preset helpable terminal is a terminal of a vehicle enterprise of the current vehicle.

[0021] An embodiment of the third aspect of the present application provides a vehicle, comprising: a memory, a processor, and a computer program stored in the memory and capable of running on the processor, wherein the processor executes the program to implement the method for seeking vehicle use help from inside a vehicle to outside a vehicle as described in the above embodiments.

[0022] An embodiment of the fourth aspect of the present application provides a computer readable storage medium, which stores computer instructions for causing the computer to execute the method for seeking vehicle use help from inside a vehicle to outside a vehicle as described in the above embodiments.

[0023] The embodiment of the present application can send a help request to a vehicle or a preset terminal that can provide help through a voice instruction, receive and present the explanation information and interpretation information provided by the vehicle or the preset terminal that can provide help, and provide the user with more direct, easy-to-understand, and more applicable interpretation information, without the user needing to find the location of the instruction manual by himself / herself, thereby realizing quick answering of vehicle problems, avoiding the user from being distracted by finding answering information during driving, causing the user's anxiety, and improving the user's driving experience. Thus, the problem that the user cannot quickly obtain targeted answering information when encountering a vehicle use problem in the related art is solved.

[0024] Additional aspects and advantages of the present application will be made apparent by the following description and the accompanying drawings. BRIEF DESCRIPTION OF DRAWINGS

[0025] The above and / or additional aspects and advantages of the present application will become apparent and be readily appreciated from the following description, including the accompanying drawings, wherein:

[0026] Figure 1 A flowchart of a method for seeking vehicle use help from inside a vehicle to outside a vehicle according to an embodiment of the present application;

[0027] Figure 2 A flowchart of a method for seeking vehicle use help from inside a vehicle to outside a vehicle according to an embodiment of the present application;

[0028] Figure 3 A structural schematic diagram of a device for seeking vehicle use help from inside a vehicle to outside a vehicle according to an embodiment of the present application;

[0029] Figure 4 A structural schematic diagram of a vehicle according to an embodiment of the present application. DETAILED DESCRIPTION

[0030] Embodiments of the present application are described in detail below with reference to the accompanying drawings. The embodiments described below are examples for explaining the present application and are not intended to limit the present application.

[0031] The method and device for seeking vehicle use help from inside to outside of a vehicle according to the embodiments of the present application are described below with reference to the accompanying drawings. In view of the problem that the user cannot quickly obtain targeted answer information when encountering a vehicle use problem in the related art mentioned in the background, the present application provides a method for seeking vehicle use help from inside to outside of a vehicle. In the method, a help request can be sent to a vehicle or a preset terminal that can provide help through a voice instruction, and explanation information provided by the vehicle or the preset terminal that can provide help can be received and presented, so that the user can be provided with more direct, easy-to-understand and more applicable explanation information, without the need for the user to find a manual by himself / herself, thereby realizing quick answer to a vehicle problem, avoiding the user from being distracted by searching for answer information during driving, causing anxiety of the user, and improving the driving experience of the user. Thus, the problem that the user cannot quickly obtain targeted answer information when encountering a vehicle use problem in the related art is solved.

[0032] Specifically, Figure 1 A flowchart of a method for seeking vehicle use help from inside to outside of a vehicle provided by the embodiments of the present application is shown.

[0033] As Figure 1 shown, the method for seeking vehicle use help from inside to outside of a vehicle includes the following steps:

[0034] In step S101, a voice help instruction of a user is received, and a first help request is generated according to the voice help instruction.

[0035] It can be understood that during driving, the user needs to concentrate on the current road conditions, and when the user encounters a problem during driving, there can be a situation that the user cannot temporarily stop the vehicle. At this time, the user searches for a problem through a center console operation, which can easily cause distraction of the user, and further cause a traffic accident. Using voice input and generating a first help request can effectively avoid this situation.

[0036] In step S102, the first help request is broadcasted to a vehicle that can help a vehicle function corresponding to the voice help instruction and / or a preset terminal that can help.

[0037] In actual execution, the first help request generated by the embodiments of the present application can be sent to a vehicle that can help a vehicle function corresponding to the voice help instruction and / or a preset terminal that can help through broadcasting, and then corresponding explanation information is obtained. Compared with searching for a manual and searching for a solution through vehicle networking, a solution can be more directly obtained, and the user can avoid distraction during driving and relieve anxiety caused by a sudden situation.

[0038] Optionally, in an embodiment of the present application, the helping vehicle can be the same model as the user's current vehicle, or the preset helping terminal can be the terminal of the vehicle enterprise of the current vehicle.

[0039] The helping vehicle with the corresponding automobile function of the voice help instruction can be a helping vehicle of the same model as the current vehicle, or a special rescue vehicle. The preset helping terminal with the corresponding automobile function of the voice help instruction can be a user mobile terminal associated with the vehicle of the same model, or a vehicle enterprise terminal. It can be understood that vehicles of the same model have the same function configuration, so the solution is more targeted and applicable. The vehicle enterprise terminal can be a special help platform of the vehicle enterprise, and the vehicle enterprise staff can provide solutions to the help request of the user. The rescue vehicle has rich rescue experience and can also provide accurate solutions to the user.

[0040] In step S103, the first use instruction and the first explanation information generated by the helping vehicle and / or the preset helping terminal from the help request are received, and the first use instruction and the first explanation information are broadcasted or displayed to the user.

[0041] As a possible implementation, the embodiment of the present application can receive the first use instruction and the first explanation information generated by the helping vehicle and / or the preset helping terminal from the help request, and present the first use instruction and the first explanation information through voice broadcast or text display, help the user with the current problem, and provide more direct, easy-to-understand and more applicable solution information for the user. The user does not need to find the location of the instruction manual himself / herself, nor does the user need to understand and interpret the content of the instruction manual himself / herself, thereby realizing the quick solution of the vehicle problem, avoiding the user's distraction due to searching for solution information during driving, causing the user's anxiety, and further improving the user's driving experience.

[0042] Optionally, in an embodiment of the present application, the first use instruction and the first explanation information are broadcasted or displayed to the user, including: detecting the current working condition of the user's current vehicle; matching the best prompting mode of the first use instruction and the first explanation information according to the current working condition; and voice broadcasting or text displaying the first use instruction and the first explanation information according to the best prompting mode.

[0043] Specifically, the embodiment of the present application can select the best prompting mode of the first use instruction and the first explanation information according to the current working condition of the user's current vehicle.

[0044] If it is detected that the current vehicle is in a more complex driving condition, such as driving on a winding mountain road with complex terrain, driving in a city center with a large number of people, and the like, the user needs to focus on the road ahead, the embodiment of the present application can remind the user in the form of voice broadcast. In addition, the embodiment of the present application can also select an appropriate volume for voice broadcast according to the degree of environmental noise.

[0045] If it is detected that the current vehicle is in a parking state, such as waiting for a traffic light, temporarily parking on the roadside, and the like, the embodiment of the present application can select a text display, or a combination of text display and voice broadcast to provide the first usage instruction and the first explanation information. In addition, the embodiment of the present application can also select an appropriate screen brightness, color contrast according to the ambient brightness, or can perform scrolling display, long-time display, or flickering display of the text according to the user's self-setting.

[0046] Optionally, in an embodiment of the present application, before matching the best prompt mode of the first usage instruction and the first explanation information according to the current working condition, it further includes: judging whether the user sets a target prompt mode; if the user sets the target prompt mode, the target prompt mode is taken as the best prompt mode.

[0047] In actual execution process, the embodiment of the present application can also select the target prompt mode through the user's setting. When the user sets the prompt mode, the embodiment of the present application does not need to match the best prompt mode, and directly executes the prompt mode set by the user. For example, the user who is old may not be able to see the screen text. At this time, the user can set the voice broadcast prompt mode to play the first usage instruction and the first explanation information, so that the prompt mode of the embodiment of the present application is more in line with the user's demand.

[0048] Optionally, in an embodiment of the present application, it further includes: receiving a second help request sent by another vehicle; generating a second usage instruction and a second explanation information corresponding to the second help request, and sending the second usage instruction and the second explanation information to the other vehicle.

[0049] As a possible implementation, the embodiment of the present application can also receive a second help request sent by another vehicle. When the user's vehicle receives the second help request, the user can also answer in the form of voice instruction, and then generate a corresponding second usage instruction, and send the second usage instruction and the first explanation information to the requesting vehicle.

[0050] When the user receives the second help request through the mobile terminal associated with the current vehicle, the user can check the help request of the mobile terminal and reply in leisure time. The second help request received by the user's mobile terminal can be in the form of recorded voice, or can be presented in the form of voice to text.

[0051] Optionally, in an embodiment of the present application, before receiving the second help request sent by the other vehicle, the method further comprises: identifying the current intention of the user; and when the current intention is to allow receiving the intention, controlling the current vehicle to enter the request-receiving mode.

[0052] In some cases, the embodiment of the present application can identify the current intention of the user, and when it is determined that the current intention of the user is to allow receiving the help request sent by the other user, the vehicle is controlled to enter the request-receiving mode to receive the help information.

[0053] For example, the embodiment of the present application can respond according to the user settings, such as when the user sets to close the request-receiving mode, the embodiment of the present application will no longer receive the request. In addition, the user can also set the shielding keywords, and when the user does not close the request-receiving mode, the embodiment of the present application can identify the received request information, and shield the request information containing the shielding keywords.

[0054] Optionally, in an embodiment of the present application, the method further comprises: generating the evaluation information of the vehicle or the preset help terminal sending the usage instruction based on the usage instruction and / or the reply time.

[0055] Further, the embodiment of the present application can determine according to the content of the reply or the reply time of the user based on the received help request, and generate the evaluation information of the vehicle or the preset help terminal sending the usage instruction.

[0056] Specifically, when the reply content of the user is consistent with the received help request, or the reply time of the user is relatively timely, a higher evaluation information can be generated, and the embodiment of the present application can select the reply with higher evaluation information for priority pushing.

[0057] The embodiment of the present application will be described in detail below with reference to the accompanying drawings. Figure 2

[0058] Step S201: Collecting the help voice of the user. It can be understood that when the vehicle is driving, the user needs to concentrate on the current road conditions, and when the user has a problem during driving, there may be no time to temporarily stop the vehicle. At this time, the user searches for the problem through the center console operation, which is easy to cause the user's attention to be distracted, and further cause a traffic accident. Using voice input and generating a help request can effectively avoid this situation.

[0059] ​Step S202: sending the help information. In actual implementation, the embodiment of the present application can send the help voice to the same type vehicle, the mobile terminal associated with the same type vehicle or the vehicle enterprise terminal in the form of broadcast, and then obtain the corresponding instruction information and explanation information. Compared with searching for the instruction manual and searching for the solution through the Internet of Vehicles, the embodiment of the present application can obtain the solution more directly, thereby avoiding the distraction of the user during driving and relieving the anxiety of the user. It can be understood that the vehicles with the same type have the same function configuration, and thus the solution is more targeted and applicable.

[0060] Step S203: the user receiving the help information and generating the instruction reply. After the user receiving the help information receives the help request, the user receiving the help information can also answer through the voice instruction, and then generate the corresponding instruction reply and send the instruction to the vehicle sending the request.

[0061] When the user receiving the help information receives the help request through the mobile terminal associated with the same type vehicle, the user receiving the help information can check the help request of the mobile terminal during the leisure time and reply. The help request received through the mobile terminal associated with the same type vehicle can be in the form of recorded voice or in the form of voice-to-text.

[0062] In addition, the embodiment of the present application can also identify the current intention of the user, and when it is judged that the current intention of the user receiving the help information is to allow receiving the help request sent by other users, the vehicle is controlled to enter the request receiving mode to receive the help information.

[0063] For example, the embodiment of the present application can respond according to the setting of the user. For example, when the user receiving the help information sets to close the request receiving mode, the embodiment of the present application will no longer receive the request. In addition, the user receiving the help information can also set the shielding keyword, and when the user receiving the help information does not close the request receiving mode, the embodiment of the present application can identify the received request information, and shield the request information containing the shielding keyword.

[0064] Step S204: the user receiving the instruction reply. As a possible implementation, the embodiment of the present application can receive the instruction of the same type vehicle and / or the mobile terminal associated with the same type vehicle generated by the help request, and present the instruction and explanation through the voice broadcast or text display, so as to help the user to solve the current problem, provide the user with more direct, easy-to-understand and more applicable solution information, and avoid the user to find the instruction manual, thereby realizing the quick solution of the vehicle problem, avoiding the distraction of the user during driving, relieving the anxiety of the user, and improving the driving experience of the user.

[0065] In addition, the presentation of the usage instructions can be determined by the vehicle according to the current working condition, or can be set by the user.

[0066] Step S205: evaluating the explanation reply content or the explanation reply time of the user seeking help, and generating evaluation information. Specifically, when the explanation content replied by the user is consistent with the received help request, or when the reply time of the user is relatively timely, higher evaluation information can be generated, and the reply with higher evaluation information can be selected by the embodiment of the application for priority pushing.

[0067] According to the method for seeking vehicle use help from inside to outside of the vehicle provided by the embodiment of the application, the voice instruction can be used to send a help request to a vehicle or a preset terminal that can provide help, and the explanation information and the interpretation information provided by the vehicle or the preset terminal that can provide help can be received and presented, so that the user can be provided with more direct, easy-to-understand and more applicable interpretation information, without the need for the user to find the location of the instruction manual by himself / herself, so as to realize the quick solution of the vehicle problem, avoid the distraction of the user in the driving process due to the search for the solution information, cause the anxiety of the user, and further improve the driving experience of the user. Thus, the problem that the user cannot quickly obtain the targeted solution information when encountering the vehicle use problem in the related art is solved.

[0068] Secondly, the device for seeking vehicle use help from inside to outside of the vehicle according to the embodiment of the application is described with reference to the accompanying drawings.

[0069] Figure 3 is a block schematic diagram of the device for seeking vehicle use help from inside to outside of the vehicle according to the embodiment of the application.

[0070] As shown in Figure 3 The device 10 for seeking vehicle use help from inside to outside of the vehicle includes a generation module 100, a broadcast module 200 and a first help module 300.

[0071] Specifically, the generation module 100 is configured to receive a voice help instruction of a user, and generate a first help request according to the voice help instruction.

[0072] The broadcast module 200 is configured to broadcast the first help request to a vehicle with a function corresponding to the voice help instruction and / or a preset terminal that can provide help.

[0073] The first help module 300 is configured to receive first use instructions and first interpretation information generated by the vehicle and / or the preset terminal that can provide help from the help request, and broadcast or display the first use instructions and the first interpretation information to the user.

[0074] Optionally, in an embodiment of the application, the device 10 for seeking vehicle use help from inside to outside of the vehicle further includes a second help module.

[0075] The second help module is used to receive a second help request sent by other vehicles, generate a second user manual and a second explanation information corresponding to the second help request, and send the second user manual and the second explanation information to other vehicles.

[0076] Optionally, in one embodiment of this application, the second assistance module further includes an identification unit and a control unit.

[0077] The identification unit is used to identify the user's current intent.

[0078] The control unit is used to control the current vehicle to enter the request-receiving mode when the current intent is to allow receiving intent.

[0079] Optionally, in one embodiment of this application, the device 10 for seeking vehicle use assistance from inside the vehicle to outside the vehicle further includes a sending module.

[0080] The sending module is used to generate evaluation information for the vehicles or preset terminals that can provide assistance, based on the user manual and / or response time.

[0081] Optionally, in one embodiment of this application, the first help module 300 includes: a detection unit, a matching unit, and a prompting unit.

[0082] The detection unit is used to detect the current operating condition of the user's vehicle.

[0083] The matching unit is used to match the best prompting method for the first instruction manual and the first explanation information based on the current operating conditions.

[0084] The prompting unit is used to announce the first user manual and the first explanation information by voice or text in the best prompting manner.

[0085] Optionally, in one embodiment of this application, the matching unit is further used to determine whether the user sets a target prompting method. If the user sets a target prompting method, the target prompting method is taken as the best prompting method.

[0086] Optionally, in one embodiment of this application, the assisting vehicle may be the same model as the user's current vehicle, or the assisting terminal may be preset to be the vehicle manufacturer's terminal of the current vehicle.

[0087] It should be noted that the explanation of the above-described method embodiment for seeking vehicle use assistance from inside the vehicle to outside the vehicle also applies to the device for seeking vehicle use assistance from inside the vehicle to outside the vehicle in this embodiment, and will not be repeated here.

[0088] The device for seeking vehicle usage assistance from inside the vehicle to outside, as proposed in the embodiments of this application, can send a help request to a vehicle or preset terminal that can provide assistance via voice command. It receives and presents explanatory information provided by the assisting vehicle or preset terminal, offering users more direct, easy-to-understand, and applicable explanations. This eliminates the need for users to search for the instruction manual, thus enabling quick solutions to vehicle problems. It avoids distractions and anxiety experienced by users while driving, thereby improving the driving experience. Therefore, it solves the problem in related technologies where users cannot quickly obtain targeted solutions when encountering vehicle usage problems.

[0089] Figure 4 A schematic diagram of the structure of a vehicle provided in an embodiment of this application. The vehicle may include:

[0090] The memory 401, the processor 402, and the computer program stored on the memory 401 and capable of running on the processor 402.

[0091] When the processor 402 executes the program, it implements the method provided in the above embodiments for seeking vehicle usage assistance from inside the vehicle to outside the vehicle.

[0092] Furthermore, the vehicle also includes:

[0093] Communication interface 403 is used for communication between memory 401 and processor 402.

[0094] The memory 401 is used to store computer programs that can run on the processor 402.

[0095] The memory 401 may include high-speed RAM memory, and may also include non-volatile memory, such as at least one disk storage device.

[0096] If the memory 401, processor 402, and communication interface 403 are implemented independently, then the communication interface 403, memory 401, and processor 402 can be interconnected via a bus to complete communication between them. The bus can be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, or an Extended Industry Standard Architecture (EISA) bus, etc. Buses can be divided into address buses, data buses, control buses, etc. For ease of representation, Figure 4 The bus is represented by a single thick line, but this does not mean that there is only one bus or one type of bus.

[0097] Optionally, in a specific implementation, if the memory 401, processor 402, and communication interface 403 are integrated on a single chip, then the memory 401, processor 402, and communication interface 403 can communicate with each other through an internal interface.

[0098] Processor 402 may be a central processing unit (CPU), an application specific integrated circuit (ASIC), or one or more integrated circuits configured to implement the embodiments of this application.

[0099] This embodiment also provides a computer-readable storage medium storing a computer program that, when executed by a processor, implements the above-described method of seeking vehicle usage assistance from inside the vehicle to outside the vehicle.

[0100] In the description of this specification, the references to terms such as "one embodiment," "some embodiments," "example," "specific example," or "some examples," etc., indicate that a specific feature, structure, material, or characteristic described in connection with that embodiment or example is included in at least one embodiment or example of this application. In this specification, the illustrative expressions of the above terms do not necessarily refer to the same embodiment or example. Furthermore, the specific features, structures, materials, or characteristics described may be combined in any suitable manner in one or more embodiments or examples. Moreover, without contradiction, those skilled in the art can combine and integrate the different embodiments or examples described in this specification, as well as the features of different embodiments or examples.

[0101] Furthermore, the terms "first" and "second" are used for descriptive purposes only and should not be construed as indicating or implying relative importance or implicitly specifying the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one of that feature. In the description of this application, "N" means at least two, such as two, three, etc., unless otherwise explicitly specified.

[0102] Any process or method described in the flowchart or otherwise herein can be understood as representing a module, segment, or portion of code comprising one or more N executable instructions for implementing custom logic functions or processes, and the scope of the preferred embodiments of this application includes additional implementations in which functions may be performed not in the order shown or discussed, including substantially simultaneously or in reverse order depending on the functions involved, as should be understood by those skilled in the art to which embodiments of this application pertain.

[0103] The logic and / or steps represented in the flowchart or otherwise described herein, for example, can be considered as a sequenced list of executable instructions for implementing logical functions, and can be embodied in any computer-readable medium for use by, or in conjunction with, an instruction execution system, apparatus, or device (such as a computer-based system, a processor-included system, or other system that can fetch and execute instructions from, an instruction execution system, apparatus, or device). For the purposes of this specification, "computer-readable medium" can be any means that can contain, store, communicate, propagate, or transmit programs for use by, or in conjunction with, an instruction execution system, apparatus, or device. More specific examples (a non-exhaustive list) of computer-readable media include: an electrical connection having one or more wires (electronic device), a portable computer disk drive (magnetic device), random access memory (RAM), read-only memory (ROM), erasable and editable read-only memory (EPROM or flash memory), fiber optic devices, and portable optical disc read-only memory (CDROM). Alternatively, the computer-readable medium may be paper or other suitable media on which the program can be printed, since the program can be obtained electronically, for example, by optically scanning the paper or other medium, followed by editing, interpreting, or otherwise processing as necessary, and then stored in a computer memory.

[0104] It should be understood that the various parts of this application can be implemented using hardware, software, firmware, or a combination thereof. In the above embodiments, the N steps or methods can be implemented using software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware as in another embodiment, it can be implemented using any one or a combination of the following techniques known in the art: discrete logic circuits having logic gates for implementing logical functions on data signals, application-specific integrated circuits (ASICs) having suitable combinational logic gates, programmable gate arrays (PGAs), field-programmable gate arrays (FPGAs), etc.

[0105] Those skilled in the art will understand that all or part of the steps of the methods described in the above embodiments can be implemented by a program instructing related hardware. The program can be stored in a computer-readable storage medium, and when executed, it includes one or a combination of the steps of the method embodiments.

[0106] Furthermore, the functional units in the various embodiments of this application can be integrated into a processing module, or each unit can exist physically separately, or two or more units can be integrated into a module. The integrated module can be implemented in hardware or as a software functional module. If the integrated module is implemented as a software functional module and sold or used as an independent product, it can also be stored in a computer-readable storage medium.

[0107] The storage medium mentioned above can be a read-only memory, a disk, or an optical disk, etc. Although embodiments of this application have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting this application. Those skilled in the art can make changes, modifications, substitutions, and variations to the above embodiments within the scope of this application.

Claims

1. A method for seeking vehicle usage assistance from inside the vehicle to outside the vehicle, characterized in that, Includes the following steps: Receive the user's voice help command and generate a first help request based on the voice help command; Broadcast the first help request to the vehicle with the car function corresponding to the voice help command and / or the preset help terminal; as well as Receive the first instruction manual and first explanation information generated by the helpable vehicle and / or the preset helpable terminal from the help request, and broadcast or display the first instruction manual and first explanation information to the user; Identify the user's current intent; When the current intent is to allow receiving intent, control the current vehicle to enter the receive request mode; Receive a second help request from another vehicle; Generate a second user manual and a second explanation information corresponding to the second help request, and send the second user manual and the second explanation information to the other vehicles; The identification of the user's current intent includes: Identify received request information and block request information containing blocked keywords; Based on the user manual and / or response time, generate evaluation information for the assistable vehicle that sent the user manual or the preset assistable terminal; The step of broadcasting or displaying the first user manual and the first explanation information to the user includes: Detect the current operating status of the user's vehicle; The optimal prompting method is matched to the first instruction manual and the first explanation information based on the current operating conditions; The first user manual and first explanation information shall be read aloud or displayed in text according to the optimal prompting method described above; Before matching the optimal prompting method for the first user manual and the first explanation information based on the current operating conditions, the method further includes: Determine whether the user has set a target prompt method; If the user sets a target prompting method, then the target prompting method will be used as the optimal prompting method; The vehicle that can provide assistance is the same model as the user's current vehicle, or the preset assistance terminal is the terminal of the vehicle manufacturer of the current vehicle.

2. A device for seeking vehicle usage assistance from inside the vehicle to outside, characterized in that, include: A generation module is used to receive the user's voice help command and generate a first help request based on the voice help command; The broadcast module is used to broadcast the first help request to vehicles with the car functions corresponding to the voice help command and / or preset help terminals; as well as The first help module is used to receive the first user manual and first explanation information generated by the helpable vehicle and / or the preset helpable terminal from the help request, and to broadcast or display the first user manual and first explanation information to the user. The second help module is used to receive a second help request sent by other vehicles, generate a second user manual and a second explanation information corresponding to the second help request, and send the second user manual and the second explanation information to the other vehicles. The sending module is used to generate evaluation information of the assistable vehicle or the preset assistable terminal that sent the user manual based on the user manual and / or response time. The second assistance module further includes: an identification unit for identifying the user's current intent; and a control unit for controlling the current vehicle to enter a request-receiving mode when the current intent is an intent to allow receiving. The identification unit is also used to identify received request information and to block request information containing blocked keywords; The first help module includes: a detection unit for detecting the current operating condition of the user's vehicle; a matching unit for matching the best prompting method for the first user manual and first explanation information according to the current operating condition; and a prompting unit for voice broadcasting or text displaying the first user manual and first explanation information according to the best prompting method. The matching unit is further used to determine whether the user has set a target prompting method. If the user has set a target prompting method, then the target prompting method is taken as the best prompting method. The vehicle that can provide assistance is the same model as the user's current vehicle, or the preset assistance terminal is the terminal of the vehicle manufacturer of the current vehicle.

3. A vehicle, characterized in that, include: A memory, a processor, and a computer program stored in the memory and executable on the processor, the processor executing the program to implement the method of seeking vehicle use assistance from inside the vehicle to outside the vehicle as described in claim 1.

4. A computer-readable storage medium having a computer program stored thereon, characterized in that, The program is executed by the processor to implement the method of seeking vehicle use assistance from inside the vehicle to outside the vehicle as described in claim 1.

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