Business Information Processing Method, Apparatus, Computer Device, and Storage Medium

Abstract

The present application relates to a method and device for processing business information, which is applied in the field of Internet of Things to improve the efficiency of business information processing. The method includes: receiving an assistance processing request corresponding to the business information to be processed sent by a user terminal; obtaining business number information according to the assistance processing request and returning it to the user terminal; receiving the device location of the calling device bound to the user terminal, the device location is calculated by the signal propagation time between the calling device and the positioning base station; when it is detected that the current number corresponds to the business number information, and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range, sending a verification request to the user terminal; when receiving the business processing authority information of the business information to be processed sent by the user terminal when the verification request is passed, processing the business information to be processed, obtaining the processing result of the business information to be processed and returning it to the user terminal.

Description

Technical Field

[0001] The present application relates to the field of Internet of Things technology, and in particular to a business information processing method, apparatus, computer equipment, storage medium, and computer program product. Background Art

[0002] With the development of smart mobile devices, banks have introduced mobile banking to handle some services for users. However, the services available through mobile banking are limited. Some services that require physical delivery or face-to-face review or signature by staff still require users to visit bank branches. Bank branches mainly handle services through counter channels. This requires users to take a number and queue up upon arrival at the branch, which results in long wait times. Users can only access the corresponding counter when their number is called, resulting in low service efficiency.

[0003] In order to share the business processing pressure of the counter channel, banks have launched self-service counters in their branches to process business information. However, the self-service counters are large in size, their number is limited and they are inconvenient to move, and they still cannot effectively improve the efficiency of business information processing. Summary of the Invention

[0004] Based on this, it is necessary to provide a business information processing method, device, computer equipment, computer-readable storage medium and computer program product that can improve the efficiency of business information processing in order to address the above technical problems.

[0005] In a first aspect, the present application provides a service information processing method, which is applied to a service terminal. The method comprises:

[0006] Receiving an assistance processing request sent by a user terminal corresponding to the service information to be processed and carrying binding information; the binding information is obtained by binding the user terminal with the calling device;

[0007] Obtaining service number information according to the assistance processing request and returning it to the user terminal;

[0008] Receiving a device location of a call number device bound to the user terminal, where the device location is calculated based on a signal propagation time between the call number device and a positioning base station;

[0009] If it is detected that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range, a verification request is sent to the user terminal;

[0010] Upon receiving the business processing authority information of the pending business information sent by the user terminal when the verification request is passed, the pending business information is processed, and a processing result of the pending business information is obtained and returned to the user terminal.

[0011] In one embodiment, obtaining service number information according to the assistance processing request and returning it to the user terminal includes:

[0012] Obtaining the submission time of the request for assistance;

[0013] Inputting the submission time and the user information in the assistance processing request into the queue number determination model for queue number processing to obtain the service queue number information corresponding to the assistance processing request;

[0014] The service number information is returned to the user terminal.

[0015] In one embodiment, before receiving the assistance processing request sent by the user terminal corresponding to the service information to be processed and carrying the binding information, the method further includes:

[0016] receiving binding information sent by the user terminal;

[0017] According to the binding information and the device location of the calling device associated with the binding information, the business processing control information is sent to the user terminal; the business processing control information is used to switch the interface of the user terminal to the business processing interface, so that the user terminal can pre-process the pending business in the business processing interface.

[0018] In one embodiment, after processing the service information to be processed, obtaining the processing result of the service information to be processed and returning it to the user terminal, the method further includes:

[0019] receiving unbinding information between the user terminal and the calling device sent by the user terminal; the unbinding information is obtained by unbinding the user terminal and the calling device;

[0020] Alternatively, the binding information of the calling device is unbound according to the identification code on the calling device to obtain unbinding information, and the unbinding information is sent to the user terminal associated with the unbinding information.

[0021] In one embodiment, the business information processing method further includes:

[0022] Obtaining the dwell time of the calling device associated with the user terminal at each device location;

[0023] Inputting the service category information corresponding to each device location, the residence time of each device location, and the user information of the user terminal into a product recommendation model to obtain product recommendation information for the user terminal;

[0024] The product recommendation information is sent to the user terminal for display.

[0025] In a second aspect, the present application provides a service information processing method, which is applied to a user terminal. The method comprises:

[0026] Binding the device to the calling device according to the identification code on the calling device to obtain binding information between the device and the calling device;

[0027] Sending an assistance processing request corresponding to the pending service information to a service terminal, and receiving service number information returned by the service terminal in response to the assistance processing request; the service terminal is configured to receive in real time the device location of the calling device associated with the binding information, the device location being calculated based on the signal propagation time between the calling device and a positioning base station;

[0028] When it is detected that the current number corresponds to the service queue information, and the distance between the terminal location of the service terminal and the device location of the calling device associated with the binding information is within a preset distance range, receiving a verification request from the service terminal;

[0029] When it is confirmed that the verification request is passed, the business processing authority information of the pending business information is sent to the business terminal, and a processing result of the pending business information by the business terminal based on the business processing authority information is received.

[0030] In a third aspect, the present application further provides a service information processing device, which is applied to a service terminal. The device includes:

[0031] a request receiving module, configured to receive an assistance processing request sent by a user terminal corresponding to the service information to be processed and carrying binding information; the binding information is obtained by binding the user terminal with the calling device;

[0032] A service numbering module, configured to return service numbering information to the user terminal according to the assistance processing request;

[0033] A location acquisition module, configured to receive the device location of the calling device bound to the user terminal, wherein the device location is calculated based on the signal propagation time between the calling device and the positioning base station;

[0034] A verification sending module is configured to send a verification request to the user terminal when it is detected that the current number corresponds to the service queue number information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range;

[0035] The result sending module is used to process the business information to be processed when receiving the business processing authority information of the business information to be processed sent by the user terminal when the verification request is passed, obtain the processing result of the business information to be processed and return it to the user terminal.

[0036] In a fourth aspect, the present application further provides a service information processing device, which is applied to a user terminal. The device includes:

[0037] A device binding module is used to bind with the calling device according to the identification code on the calling device and obtain the binding information between the calling device and the calling device;

[0038] A request sending module is used to send an assistance processing request corresponding to the pending service information to the service terminal, and receive the service number information returned by the service terminal according to the assistance processing request; the service terminal is used to receive the device location of the calling device associated with the binding information in real time, and the device location is calculated based on the signal propagation time between the calling device and the positioning base station;

[0039] A verification receiving module, configured to receive a verification request from the service terminal when it is detected that the current number corresponds to the service queue number information and the distance between the terminal location of the service terminal and the device location of the calling device associated with the binding information is within a preset distance range;

[0040] The result acquisition module is used to send the business processing authority information of the pending business information to the business terminal when confirming that the verification request is verified, and receive the processing result of the pending business information by the business terminal based on the business processing authority information.

[0041] In a fifth aspect, the present application further provides a computer device. The computer device includes a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the following steps are implemented:

[0042] Receiving an assistance processing request sent by a user terminal corresponding to the service information to be processed and carrying binding information; the binding information is obtained by binding the user terminal with the calling device;

[0043] Obtaining service number information according to the assistance processing request and returning it to the user terminal;

[0044] Receive a device location of the calling device associated with the binding information, where the device location is calculated based on a signal propagation time between the calling device and a positioning base station;

[0045] If it is detected that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device is within a preset distance range, a verification request is sent to the user terminal;

[0046] Upon receiving the business processing authority information of the pending business information sent by the user terminal when the verification request is passed, the pending business information is processed, and a processing result of the pending business information is obtained and returned to the user terminal.

[0047] In a sixth aspect, the present application further provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the following steps:

[0048] Receiving a request for assistance processing corresponding to the service information to be processed sent by a user terminal;

[0049] Obtaining service number information according to the assistance processing request and returning it to the user terminal;

[0050] Receiving a device location of a call number device bound to the user terminal, where the device location is calculated based on a signal propagation time between the call number device and a positioning base station;

[0051] If it is detected that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range, a verification request is sent to the user terminal;

[0052] Upon receiving the business processing authority information of the pending business information sent by the user terminal when the verification request is passed, the pending business information is processed, and a processing result of the pending business information is obtained and returned to the user terminal.

[0053] In a seventh aspect, the present application further provides a computer program product. The computer program product includes a computer program that, when executed by a processor, implements the following steps:

[0054] Receiving a request for assistance processing corresponding to the service information to be processed sent by a user terminal;

[0055] Obtaining service number information according to the assistance processing request and returning it to the user terminal;

[0056] Receiving a device location of a call number device bound to the user terminal, where the device location is calculated based on a signal propagation time between the call number device and a positioning base station;

[0057] If it is detected that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range, a verification request is sent to the user terminal;

[0058] Upon receiving the business processing authority information of the pending business information sent by the user terminal when the verification request is passed, the pending business information is processed, and a processing result of the pending business information is obtained and returned to the user terminal.

[0059] The above-mentioned service information processing method, apparatus, computer device, storage medium and computer program product receive a request for assistance processing corresponding to pending service information sent by a user terminal; obtain service queue information based on the request for assistance processing and return it to the user terminal; receive the device location of the calling device bound to the user terminal, the device location being calculated by the signal propagation time between the calling device and a positioning base station; upon detecting that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range, send a verification request to the user terminal; upon receiving service processing authority information of the pending service information sent by the user terminal when verification based on the verification request is passed, process the pending service information, obtain a processing result of the pending service information and return it to the user terminal. Using this method, the service terminal can obtain the device location of the calling device associated with the user terminal and go to the terminal location to process the service for the user terminal, eliminating the need for the user to wait for a long time and then go to the counter to handle the service, thereby improving the efficiency of service information processing. In addition, the security of the process of processing pending service information is improved by verifying the distance between the service terminal and the user terminal and the service processing authority information sent by the user terminal. BRIEF DESCRIPTION OF THE DRAWINGS

[0060] Figure 1 This is an application environment diagram of a business information processing method in one embodiment;

[0061] Figure 2 1 is a flow chart of a method for processing business information in one embodiment;

[0062] Figure 3 A schematic diagram of communication between a positioning base station and a positioning chip of a calling device in a business scenario in one embodiment;

[0063] Figure 4A schematic diagram of determining the device location of a calling device in one embodiment;

[0064] Figure 5 is a flowchart of a method for processing business information in another embodiment;

[0065] Figure 6 1 is a flowchart of a method for processing business information in another embodiment;

[0066] Figure 7 is an application environment diagram of a business information processing method in yet another embodiment;

[0067] Figure 8 A flowchart of a method for processing business information in another embodiment;

[0068] Figure 9 is a structural block diagram of a business information processing device in one embodiment;

[0069] Figure 10 is a structural block diagram of a business information processing device in yet another embodiment;

[0070] Figure 11 FIG. 1 is a diagram showing the internal structure of a computer device in one embodiment. DETAILED DESCRIPTION

[0071] In order to make the purpose, technical solutions and advantages of this application more clear, the following further describes this application in detail with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain this application and are not intended to limit this application.

[0072] It should be noted that the business information processing method and device provided in this application can be used in the field of Internet of Things to improve the efficiency of business processing, and can also be used in the business information processing process in any field other than the Internet of Things, such as the financial field. The application field of the business information processing method and device of this application is not limited.

[0073] The service information processing method provided in the embodiment of the present application can be applied to Figure 1In the application environment shown, the service terminal 102 communicates with the user terminal 104 via a network, and the user terminal 104 can be bound to a calling device 106. The service terminal 102 receives an assistance processing request corresponding to pending service information sent by the user terminal 104; obtains service queue information based on the assistance processing request and returns it to the user terminal 104; receives the device location of the calling device 106 bound to the user terminal 104, which is calculated by the signal propagation time between the calling device 106 and the positioning base station 110; upon detecting that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device 106 bound to the user terminal 104 is within a preset distance range, a verification request is sent to the user terminal 104; upon receiving service processing authority information of the pending service information sent by the user terminal 104 upon successful verification based on the verification request, the pending service information is processed, and a processing result of the pending service information is obtained and returned to the user terminal 104. The service terminal 102 refers to the terminal used by staff; the user terminal 104 refers to the terminal used by users. The service terminal 102 and the user terminal 104 can be, but are not limited to, various personal computers, laptops, smart phones, tablet computers, Internet of Things devices, and portable wearable devices. Portable wearable devices can be smart watches, smart bracelets, head-mounted devices, etc. The calling device 106 refers to a device that carries a positioning chip and is used to prompt the user of calling information. The calling device 106 includes but is not limited to a calling pen. The service terminal 102 is also connected to the server 108 via a network. Among them, the server 108 can undertake part of the processing tasks in the above-mentioned service information processing method and feed back the processing results to the service terminal 102; for example, the server 108 can also calculate the device location based on the signal propagation time between the calling device 106 and the positioning base station 110, and send the device location to the service terminal 102. The server 108 can be implemented as an independent server or a server cluster consisting of multiple servers.

[0074] In one embodiment, Figure 2 As shown, a business information processing method is provided, which is applied to Figure 1 Taking the service terminal 102 in FIG. 1 as an example, the process includes the following steps:

[0075] Step S201: receiving an assistance processing request corresponding to service information to be processed, sent by a user terminal.

[0076] Step S202: According to the assistance processing request, the service number information is obtained and returned to the user terminal.

[0077] The pending business information refers to the information about the business that the user needs to process.

[0078] Among them, assistance processing requests refer to requests that require relevant staff to assist in processing pending business information.

[0079] The service queue number information refers to the queue number of the assistance processing request initiated by the user terminal, so that the staff using the service terminal can respond to the requests of each user in sequence according to the service queue number information.

[0080] Specifically, the user enters a business scenario where they can handle business and receives a queuing device. The business scenario can be an offline branch, offline store, bank branch, etc. After the user completes the binding between the user terminal and the queuing device, the user uses the user terminal to self-process pending business information. If the user requires assistance from the business terminal when self-processing pending business information, the user sends an assistance request corresponding to the pending business information to the business terminal through the user terminal. The business terminal receives the assistance request sent by the user terminal, obtains the business queue information based on the submission time of the assistance request and the binding time between the user terminal and the queuing device, and returns it to the user terminal.

[0081] It should be noted that in this application, if the user immediately receives and binds the calling device after arriving at the business scene and starts to self-process the pending business information, the binding time between the user terminal and the calling device can also be regarded as the arrival time of the user at the business scene.

[0082] Step S203: Receive the device location of the calling device bound to the user terminal. The device location is calculated based on the signal propagation time between the calling device and the positioning base station.

[0083] The call-calling device is equipped with a positioning chip that provides its location and transmits information to a server, which then forwards it to the service terminal. Positioning chips include ultra-wideband (UWB) chips, Beidou positioning chips, or radar positioning chips. The call-calling device is small (much smaller than a 17-inch call-calling machine), making it easy for users to hold or carry around. This makes the device's location equivalent to the user's terminal's location information.

[0084] The positioning base station is used to receive signals from the calling device to realize the positioning function of the calling device. The positioning base station includes a UWB base station.

[0085] Specifically, Figure 3 FIG. 1 is a schematic diagram showing communication between a positioning base station and a positioning chip of a calling device in a business scenario according to an exemplary embodiment. Figure 3As shown, depending on the area and layout of the business scenario, at least three or more positioning base stations are deployed in the business scenario. The positioning base stations communicate with the calling device. The positioning base stations or the calling device transmit the signal propagation time and signal wave propagation speed between the calling device and the positioning base stations to the positioning engine via the network. The positioning engine then calculates the device location based on the signal propagation time and signal wave propagation speed between the calling device and the positioning base stations. The positioning engine can be installed on either the business terminal or the server to reduce the computing pressure on the business terminal.

[0086] For example, if the positioning engine is installed on a service terminal, the service terminal calculates the distance between the user terminal's bound calling device and the positioning base station based on the signal propagation time and speed of the signal wave between the calling device and the positioning base station. Based on this distance, the terminal then determines the device's location. If the positioning engine is installed on a server, the server also uses the same method to determine the device's location and sends it to the service terminal via the network.

[0087] Furthermore, the device location of the calling device is obtained according to the distance between the calling device and the positioning base station, including: determining the device location of the calling device according to the distance between the calling device and at least three positioning base stations. Figure 4 Schematic diagram showing an exemplary method of determining the device location of a calling device, such as Figure 4 As shown, based on the three-point positioning method, three circles (circle A, circle B, circle C) can be drawn with the distance between the calling device and at least three positioning base stations as the radius and the calling device as the center. The device position of the calling device can be determined according to the intersection of the three circles.

[0088] Step S204: When it is detected that the current number corresponds to the service number information and the distance between the terminal location and the location of the calling device bound to the user terminal is within a preset distance range, a verification request is sent to the user terminal.

[0089] Specifically, when the service terminal detects that the current number corresponds to the service number information, it prompts the staff on the interface to go to the device location of the calling device bound to the user terminal corresponding to the service number information. The staff then takes the service terminal to the device location. When the service terminal detects that the distance between the terminal location and the device location is within the preset distance range, it sends a verification request to the user terminal for the user terminal to verify the verification request.

[0090] It should be noted that the positioning chip has high positioning accuracy, accurately determining device location to the centimeter level. This allows the location of each call device to be identified even when two users are very close together. To ensure that users can identify the staff member responsible for handling assistance requests, a preset distance range is set. When the service terminal is within this range, it will send a verification request to the user terminal. The verification request carries the identity information of the relevant staff member.

[0091] For example, when it's customer A's turn to handle a transaction, a staff member holding a business terminal approaches the location of customer A's device. When the business terminal and the device are within a preset distance range, a verification message is sent to the business application (APP) on the user's terminal, such as: Dear customer, our staff member B will be providing service to you. Their employee number is 123, and their photo is as follows: "Showing work photo." We wish you a smooth and pleasant transaction! To protect the privacy of staff members, this screen cannot be downloaded or screenshotted. The user then confirms the identity of the staff member handling the transaction based on this verification message, ensuring the security of the subsequent pending transaction information.

[0092] Step S205 , upon receiving the business processing authority information of the business information to be processed sent by the user terminal when the verification request is passed, the business information to be processed is processed, and a processing result of the business information to be processed is obtained and returned to the user terminal.

[0093] The service processing authority information refers to information about the authority of the user terminal to authorize the service terminal to assist in processing the service information to be processed.

[0094] Specifically, after the user terminal verifies the verification request, it sends the business processing authority information of the business information to be processed to the business terminal. After receiving the business processing authority information sent by the user terminal, the business terminal obtains the business information to be processed, and reviews, signs, and processes the business to be processed to obtain the processing result of the business information to be processed. The business terminal returns the processing result to the user terminal, and the user terminal receives and displays the processing result.

[0095] For example, in an offline business scenario, a staff member handles online pending business information for a user terminal. When the user passes the verification request displayed on the user terminal, and clicks authorization on the business application of the user terminal, the user terminal generates and sends business processing authority information to the business terminal. After the business terminal of the staff serving it receives the business processing authority information, it will immediately display the pending business information that needs to be processed. Before the staff member completes the review, authorization, or signature on the business terminal, the pending business information on the user terminal cannot be further operated (they can go back or exit the current operation). When the staff member completes the review, authorization, or signature on the business terminal, the pending business information on the user terminal can proceed to the next step.

[0096] During the process of processing the pending business information by the business terminal, there may be physical handover, such as collecting a card or U-Shield. In this case, after the user completes the operation on the user terminal and the staff completes the processing of the pending business information, the robot can deliver the physical object to the user according to the device position of the calling device and hand it to the user, or another staff member can deliver the physical object to the user according to the device position of the calling device and hand it to the user.

[0097] In the above-mentioned service information processing method, a request for assistance processing corresponding to pending service information is received from a user terminal; service queue information is obtained based on the request for assistance processing and returned to the user terminal; the device location of the calling device bound to the user terminal is received, the device location being calculated by the signal propagation time between the calling device and a positioning base station; a verification request is sent to the user terminal when it is detected that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range; and upon receiving service processing authority information of the pending service information sent by the user terminal when verification based on the verification request is passed, the pending service information is processed, a processing result of the pending service information is obtained, and returned to the user terminal. Using this method, the service terminal can obtain the device location of the calling device associated with the user terminal and go to the terminal location to process service for the user terminal, eliminating the need for the user to wait for a long time before going to the counter to process service, thereby improving service information processing efficiency. In addition, the security of the process of processing pending service information is improved by verifying the distance between the service terminal and the user terminal and the service processing authority information sent by the user terminal.

[0098] In one embodiment, the above step S202 obtains the service numbering information based on the assistance processing request and returns it to the user terminal, which specifically includes the following contents: obtaining the submission time of the assistance processing request; inputting the submission time and the user information in the assistance processing request into the numbering determination model for numbering processing, and obtaining the service numbering information corresponding to the assistance processing request; returning the service numbering information to the user terminal.

[0099] The queue number determination model may be based on a weighted summation calculation method, which is pre-set with queue strategy parameters and queue strategy parameter weights. The queue strategy parameters include the submission time of the assistance request, the binding time between the user terminal and the calling device, the service type of the pending service information corresponding to the assistance request, and the user level.

[0100] Specifically, the service terminal obtains the submission time of the assistance processing request and the binding time between the user terminal and the calling device, and performs number processing on the user information in the assistance processing request based on the submission time and the weight of the submission time, as well as the binding time and the weight of the binding time, to obtain the service number information corresponding to the assistance processing request; and returns the service number information to the user terminal.

[0101] It should be noted that different business scenarios can set the queuing method according to needs. For example, if the user's binding time (or arrival time at the business scenario) exceeds 1 hour, and the submission time of the assistance request is less than 15 minutes, the user with the earlier binding time (or arrival time at the business scenario) will be given priority.

[0102] In this embodiment, when the user terminal needs to assist the service terminal in processing pending business information, the user terminal sends an assistance processing request corresponding to the pending business information to the service terminal. The service terminal processes the user information in the assistance processing request based on the submission time of the assistance processing request, and obtains the business number information corresponding to the assistance processing request, thereby reasonably determining the number of each assistance processing request.

[0103] In one embodiment, before receiving the assistance processing request corresponding to the pending business information sent by the user terminal, it also includes: receiving binding information sent by the user terminal; sending business processing control information to the user terminal based on the binding information and the device location of the calling device associated with the binding information; the business processing control information is used to switch the interface of the user terminal to the business processing interface, so that the user terminal can pre-process the pending business in the business processing interface.

[0104] The binding information refers to the information indicating that the user terminal and the calling device have completed the binding association.

[0105] Specifically, the user terminal binds with the calling device according to the identification code on the calling device, obtains binding information, and sends the binding information to the service terminal; the service terminal receives the binding information sent by the user terminal, and when it is determined that the device location of the calling device associated with the binding information is within the scene range of the business scene, the service processing control information is sent to the user terminal, the user terminal receives the business processing control information issued by the business terminal, renders the business processing control information, obtains the corresponding business processing control and adds the business processing control to the target business interface; in response to the triggering operation of the business processing control, the user terminal switches the target business interface to the business processing interface, and pre-processes the pending business in the business processing interface.

[0106] In this embodiment, the service terminal sends the service processing control information to the user terminal based on the binding information sent by the user terminal and the device location of the calling device associated with the binding information. The user terminal switches the interface to the service processing interface by triggering the service processing control corresponding to the service processing control information. The user terminal pre-processes the pending service in the service processing interface, reducing the workload required by the staff to handle the service, thereby saving more manpower and material resources to serve users, and thereby improving the efficiency of processing the pending service information.

[0107] In one embodiment, after processing the business information to be processed, obtaining the processing result of the business information to be processed and returning it to the user terminal, it also includes: receiving the unbinding information between the user terminal and the calling device sent by the user terminal; the unbinding information is obtained by unbinding the user terminal and the calling device; or, according to the identification code on the calling device, the binding information of the calling device is unbound to obtain the unbinding information, and the unbinding information is sent to the user terminal associated with the unbinding information.

[0108] The unbinding information refers to information indicating that the user terminal and the calling device have been unbound.

[0109] Specifically, after receiving the processing results of the pending service information, the user terminal scans the identification code on the calling device to unbind the user terminal from the calling device, obtains unbinding information, and then sends the unbinding information to the service terminal and returns the calling device. If the user terminal has not completed the unbinding process with the calling device after receiving the processing results of the pending service information, the service terminal can scan the identification code on the calling device to unbind the user terminal's binding information, obtain unbinding information, and send the unbinding information to the user terminal associated with the unbinding information.

[0110] In this embodiment, the binding information of the calling device is untied through the user terminal or service terminal according to the identification code on the calling device, and the unbinding information is obtained, which can complete the recovery of the calling device and issue the calling device to the next user for use, thereby improving the utilization rate of the calling device.

[0111] In one embodiment, the above-mentioned business information processing method also includes: obtaining the residence time of the calling device associated with the user terminal at each device location; inputting the business category information corresponding to each device location, the residence time at each device location, and the user information of the user terminal into the product recommendation model to obtain the product recommendation information of the user terminal; and sending the product recommendation information to the user terminal for display.

[0112] Dwell time can be the time a call-call device remains at each device location. Alternatively, you can divide the business scenario into regions and determine the time a call-call device remains in each region based on the device location. Dwell time can be expressed in absolute terms (e.g., 3 minutes, 5 minutes, etc.) or relative terms (e.g., longest dwell time, second longest dwell time, etc.).

[0113] Among them, the product recommendation model is used to predict the products or areas of interest of the user terminal when the user terminal comes to the business scene to handle business this time based on the relevant historical data of the user terminal.

[0114] Specifically, the residence time of the call device currently associated with the user terminal at each device location is obtained; the service category information corresponding to each device location, the residence time of each device location, and the user information of the user terminal are input into the product recommendation model to obtain the current product recommendation information of the user terminal; the current product recommendation information is sent to the user terminal for display, or directly displayed on the service terminal.

[0115] Furthermore, in addition to obtaining the current product recommendation information of the user terminal in the above-mentioned manner, the product recommendation information of the user terminal can also be obtained through relevant historical data. Specifically, the service terminal obtains the historical device location of the call device historically associated with the user terminal and the user information authorized by the user terminal; according to the historical device location and the regional division information of the service scenario, the historical stay time of the user terminal in each area is determined; the service category information corresponding to each area, the historical stay time of each area, and the user information authorized by the user terminal are input into the product recommendation model for user profiling to obtain the product recommendation information of the user terminal; if there are multiple product information in the product recommendation information, the products are sorted according to the recommendation degree to obtain the sorted product recommendation information; the product recommendation information (or the sorted product recommendation information) is sent to the user terminal for display, and the service terminal can also directly display the product recommendation information. Furthermore, the product recommendation model can also be deployed on the server. After the server obtains the product recommendation information, it is sent to the service terminal and the user terminal to reduce the data processing pressure of the service terminal.

[0116] Among them, user portrait refers to the labeled user image abstracted based on information such as the user's activity trajectory, business habits, regional preferences, etc., rather than a literal portrait of the user.

[0117] For example, when creating customer profiles through a product recommendation model, the business category information corresponding to each area, the historical stay time in each area, and the user information authorized by the user terminal are not input immediately when the user visits a business scenario. Instead, they are completed based on the relevant historical data left by the user terminal in the business scenario. The relevant historical data includes but is not limited to the following:

[0118] (1) The user's historical stay time in each area of the business scene after arriving at the business scene and the corresponding business category information of each area. For example, area 1 is for financial management introduction; area 2 is for reading; area 3 is for precious metals, etc.

[0119] (2) The types of business or consultation content handled by the user after reaching the business scenario in history.

[0120] (3) Determine the user's tag based on the user information authorized by the user terminal, as shown in Table 1.

[0121] Table 1 User tags

[0122]

[0123] In this embodiment, the device location of the calling device associated with the user terminal can be used to record the user's activity trajectory in the business scenario and the time spent in each area, and user profiling can be performed based on this information to obtain product recommendation information for the user terminal, so that staff can make product recommendations based on the product recommendation information, thereby reasonably recommending product recommendation information to users.

[0124] In one embodiment, Figure 5 As shown, another business information processing method is provided, which is applied to Figure 1 The following steps are used as an example to illustrate the business terminal in the example:

[0125] Step S501: receiving binding information sent by a user terminal; and sending service processing control information to the user terminal according to the binding information and the device location of the calling device associated with the binding information.

[0126] The service processing control information is used to switch the interface of the user terminal to the service processing interface, so that the user terminal can pre-process the pending service in the service processing interface.

[0127] Step S502: receiving an assistance processing request corresponding to the service information to be processed sent by the user terminal; and obtaining the submission time of the assistance processing request.

[0128] Step S503: Input the submission time and user information in the assistance processing request into the queuing number determination model for queuing number processing to obtain the service queuing number information corresponding to the assistance processing request; and return the service queuing number information to the user terminal.

[0129] Step S504: Receive the device location of the calling device bound to the user terminal. The device location is calculated based on the signal propagation time between the calling device and the positioning base station.

[0130] Step S505: When it is detected that the current number corresponds to the service number information and the distance between the terminal location and the location of the calling device bound to the user terminal is within a preset distance range, a verification request is sent to the user terminal.

[0131] Step S506 , when receiving the business processing authority information of the business information to be processed sent by the user terminal when the verification request is passed, the business information to be processed is processed, and a processing result of the business information to be processed is obtained and returned to the user terminal.

[0132] Step S507: Receive unbinding information from the user terminal, indicating the user terminal is unbinding from the calling device. The unbinding information is obtained by unbinding the user terminal from the calling device. Alternatively, the binding information for the calling device is unbound based on the identification code on the calling device to obtain the unbinding information, which is then sent to the user terminal associated with the unbinding information.

[0133] The above-mentioned business information processing method specifically includes the following beneficial effects:

[0134] (1) The service terminal can obtain the device location of the calling device associated with the user terminal and go to the terminal location to process the service for the user terminal. The user does not need to wait for a long time before going to the counter to handle the service, thereby improving the efficiency of service information processing.

[0135] (2) By verifying the distance between the business terminal and the user terminal and the business processing authority information sent by the user terminal, the security of the process of processing pending business information is improved.

[0136] (3) The service terminal processes the user information in the assistance processing request according to the submission time of the assistance processing request, obtains the service number information corresponding to the assistance processing request, and thus reasonably determines the number of each assistance processing request.

[0137] (4) The user terminal pre-processes the pending business in the business processing interface, and sends an assistance request to the business terminal when staff assistance is required, which reduces the workload of the staff, thereby saving more manpower and material resources to serve users, and further improving the efficiency of processing pending business information.

[0138] (5) By introducing a smaller calling device, it is convenient for user terminals to queue up in various areas of the business scene, which is different from the traditional technology that the calling machine is large in size and cannot be moved, thereby improving the flexibility of the user terminal in queuing up; the business terminal sends the business processing control information to the user terminal based on the binding information sent by the user terminal and the device location of the calling device associated with the binding information, thereby realizing the processing of different types of business in offline business scenes and online remote locations.

[0139] In order to more clearly illustrate the business information processing method provided by the embodiment of the present disclosure, the business information processing method is specifically described below using a specific embodiment. Figure 6 As shown, another business information processing method is provided, which can be applied to Figure 7In the application environment shown, the service terminal, user terminal, and server communicate through the internal network of the business scenario. The service system is deployed on the server. The calling device communicates with the positioning base station deployed in the business scenario. The positioning base station transmits positioning-related data to the service terminal. The specific content includes the following:

[0140] In step S601, the user enters the service scenario and receives a call number device equipped with a UWB chip.

[0141] In step S602, the user opens the service app on the user terminal, scans the QR code on the call device, and logs in. In step S602-1, the server completes the binding between the user terminal and the call device. In step S602-2, the service terminal displays the authorized user information of the user terminal and the device location of the call device.

[0142] In step S603, the business APP on the user terminal displays the business processing control information. In response to the triggering operation of the business processing control, the user terminal switches the target business interface to the business processing interface, pre-processes the pending business in the business processing interface, and fills in the relevant pending business information.

[0143] In step S604, the user terminal completes the preliminary editing of the pending business information. When staff is required to review or assist the pending business information before continuing to handle the business, a request for assistance is sent through the call button on the business APP.

[0144] In step S605, after receiving the assistance processing request from the user terminal, the server processes the user information in the assistance processing request according to the queuing strategy parameters (the binding time between the user terminal and the call center device, the service type of the service information to be processed, the user level, and the submission time of the assistance processing request) and the queuing number determination model, obtains the service queuing number information, and returns the service queuing number information to the user terminal, displaying the queuing number information. In step S605-1, the service terminal displays the service queuing number information of the user terminal and the device location of the associated call center device.

[0145] Step S606: If the current number corresponds to the service number information of the user terminal, the staff carries the service terminal to the device location of the calling device bound to the user terminal according to the device location.

[0146] Step S607, business processing. Step S607-1, the business terminal reviews the pending business information, reviews whether the user terminal's preliminary editing is qualified, and whether the user identity is consistent. If this step fails, step S607-2 is executed. If this step passes, step S607-3 is directly executed. Step S607-2, the user terminal modifies and supplements the pending business information, or supplements the user identity certificate, and continues to execute step S607-1. If the pending business information cannot be modified or supplemented, or the user identity certificate cannot be supplemented, step S608 is directly executed. Step S607-3, the business terminal determines whether a signature is required based on the business type of the pending business information. If a signature is required, , then execute step S607-4. If no signature is required, proceed directly to step S607-5; in step S607-4, the user signs on the user terminal; in step S607-5, determine whether physical handover is involved based on the business type of the business information to be processed. If so, proceed to step S607-6. If not, proceed directly to step S608; in step S607-6, the robot arrives at a position within a preset distance range based on the device position of the calling device associated with the user terminal, and verifies the user terminal; in step S607-7, after the verification is passed, the server instructs the robot to perform physical handover.

[0147] Step S608: The user returns the calling device to the staff.

[0148] Step S609: The staff scans the QR code on the calling device through the service terminal. Step S609-1: The server unbinds the binding information between the user terminal and the calling device.

[0149] Step S610: The processing of the pending business information is completed.

[0150] In this embodiment, the traditional mode in which users can only go to fixed areas to handle business in business scenarios, or can only actively find staff to handle business, is changed. In this application, users can handle business in any area within the business scenario, and staff can find users to handle business based on the device location of the calling device associated with the user terminal, which improves the user's experience in handling business. At the same time, the user terminal pre-processes the pending business in the business processing interface, and sends an assistance request to the business terminal when staff assistance is required, which reduces the workload of the staff to handle business, thereby saving more manpower and material resources to serve users, and thereby improving the efficiency of processing pending business information.

[0151] In one embodiment, Figure 8 As shown, another business information processing method is provided, which is applied to Figure 1 The user terminal in FIG is taken as an example to illustrate, including the following steps:

[0152] Step S801: Bind with the calling device according to the identification code on the calling device to obtain binding information with the calling device.

[0153] In step S802, an assistance processing request corresponding to the service information to be processed is sent to the service terminal, and the service numbering information returned by the service terminal according to the assistance processing request is received; the service terminal is used to receive the device location of the calling device associated with the binding information in real time, and the device location is calculated through the signal propagation time between the calling device and the positioning base station.

[0154] Step S803: When it is detected that the current number corresponds to the service number information and the distance between the terminal position of the service terminal and the device position of the calling device associated with the binding information is within a preset distance range, a verification request from the service terminal is received.

[0155] Step S804 : when the verification request is confirmed to be successful, the business processing authority information of the business information to be processed is sent to the business terminal, and a processing result of the business information to be processed based on the business processing authority information is received from the business terminal.

[0156] Specifically, a user enters a business scenario where they can handle services and receives a call number device, which can be an offline branch or store. The user terminal scans the identification code on the call number device, binds to the call number device, and obtains binding information between the user terminal and the call number device. The user then self-processes pending service information through the user terminal. If the user requires assistance from the service terminal during self-processing of pending service information, the user sends an assistance request corresponding to the pending service information to the service terminal through the user terminal. The service terminal receives the assistance request sent by the user terminal and, based on the submission time of the assistance request and the binding time between the user terminal and the call number device, obtains the service queue information and returns it to the user terminal. When the service terminal detects that the current number corresponds to the service queue information, it prompts staff on the interface to go to the device location of the call number device bound to the user terminal corresponding to the service queue information. The staff then takes the service terminal to the device location. When the service terminal detects that the distance between the terminal location and the device location is within a preset distance range, it sends a verification request to the user terminal for the user terminal to verify the verification request. After the user terminal verifies the verification request, it sends the business processing authority information of the pending business information to the business terminal. After receiving the business processing authority information sent by the user terminal, the business terminal obtains the pending business information, and reviews, signs, and processes the pending business to obtain the processing result of the pending business information. The business terminal returns the processing result to the user terminal, and the user terminal receives and displays the processing result.

[0157] In this embodiment, the service terminal can obtain the device location of the calling device associated with the user terminal and go to the terminal location to process business for the user terminal. The user does not need to wait for a long time to go to the counter to handle business, thereby improving the efficiency of business information processing. In addition, the security of the process of processing pending business information is improved by verifying the distance between the service terminal and the user terminal and the business processing authority information sent by the user terminal.

[0158] It should be understood that, although the various steps in the flowcharts involved in the various embodiments described above are displayed in sequence according to the instructions of the arrows, these steps are not necessarily executed in sequence in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and these steps can be executed in other orders. Moreover, at least a portion of the steps in the flowcharts involved in the various embodiments described above can include multiple steps or multiple stages, and these steps or stages are not necessarily executed and completed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a portion of steps or stages in other steps.

[0159] Based on the same inventive concept, the embodiments of the present application further provide a business information processing device for implementing the business information processing method involved above. The implementation solution provided by this device is similar to the implementation solution described in the above method. Therefore, the specific limitations in the one or more business information processing device embodiments provided below can be referred to the limitations of the business information processing method above and will not be repeated here.

[0160] In one embodiment, Figure 9 As shown, a service information processing device 900 is provided, which is applied to a service terminal. The device includes: a request receiving module 901, a service number module 902, a location acquisition module 903, a verification sending module 904 and a result sending module 905, wherein:

[0161] The request receiving module 901 is used to receive an assistance processing request sent by a user terminal, which corresponds to the service information to be processed and carries binding information; the binding information is obtained by binding the user terminal with the calling device.

[0162] The service numbering module 902 is used to return the service numbering information to the user terminal according to the assistance processing request.

[0163] The location acquisition module 903 is used to receive the device location of the calling device bound to the user terminal. The device location is calculated based on the signal propagation time between the calling device and the positioning base station.

[0164] The verification sending module 904 is used to send a verification request to the user terminal when it is detected that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range.

[0165] The result sending module 905 is used to process the pending business information when receiving the business processing authority information of the pending business information sent by the user terminal when the verification request is passed, obtain the processing result of the pending business information and return it to the user terminal.

[0166] In one embodiment, the service numbering module 902 is also used to obtain the submission time of the assistance processing request; input the submission time and the user information in the assistance processing request into the numbering determination model for numbering processing to obtain the service numbering information corresponding to the assistance processing request; and return the service numbering information to the user terminal.

[0167] In one embodiment, the business information processing device 900 also includes a business processing module for receiving binding information sent by a user terminal; sending business processing control information to the user terminal based on the binding information and the device location of the calling device associated with the binding information; the business processing control information is used to switch the interface of the user terminal to the business processing interface, so that the user terminal can pre-process the pending business in the business processing interface.

[0168] In one embodiment, the business information processing device 900 also includes a device unbinding module for receiving unbinding information between the user terminal and the calling device sent by the user terminal; the unbinding information is obtained by unbinding the user terminal and the calling device; or, according to the identification code on the calling device, the binding information of the calling device is unbound to obtain the unbinding information, and the unbinding information is sent to the user terminal associated with the unbinding information.

[0169] In one embodiment, the business information processing device 900 also includes a product recommendation module, which is used to obtain the residence time of the calling device associated with the user terminal at each device location; input the business category information corresponding to each device location, the residence time of each device location and the user information of the user terminal into the product recommendation model to obtain the product recommendation information of the user terminal; and send the product recommendation information to the user terminal for display.

[0170] In one embodiment, Figure 10 As shown, a service information processing device 1000 is provided, which is applied to a user terminal. The device includes: a device binding module 1001, a request sending module 1002, a verification receiving module 1003 and a result obtaining module 1004, wherein:

[0171] The device binding module 1001 is used to bind with the calling device according to the identification code on the calling device, and obtain the binding information between the calling device and the calling device.

[0172] The request sending module 1002 is used to send an assistance processing request corresponding to the service information to be processed to the service terminal, and receive the service number information returned by the service terminal based on the assistance processing request; the service terminal is used to receive the device location of the calling device associated with the binding information in real time, and the device location is calculated through the signal propagation time between the calling device and the positioning base station.

[0173] The verification receiving module 1003 is used to receive a verification request from the service terminal when it is detected that the current number corresponds to the service number information and the distance between the terminal position of the service terminal and the device position of the calling device associated with the binding information is within a preset distance range.

[0174] The result acquisition module 1004 is used to send the business processing authority information of the business information to be processed to the business terminal when the verification request is confirmed to be successful, and receive the processing result of the business information to be processed by the business terminal based on the business processing authority information.

[0175] Each module in the above-mentioned business information processing device can be implemented in whole or in part through software, hardware, or a combination thereof. Each of the above-mentioned modules can be embedded in or independent of the processor in the computer device in hardware form, or can be stored in the memory of the computer device in software form, so that the processor can call and execute the corresponding operations of each of the above modules.

[0176] In one embodiment, a computer device is provided. The computer device may be a terminal, and its internal structure diagram may be as follows: Figure 11 As shown. The computer device includes a processor, a memory, a communication interface, a display screen and an input device connected via a system bus. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The communication interface of the computer device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner can be achieved through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. When the computer program is executed by the processor, a business information processing method is implemented. The display screen of the computer device can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer device can be a touch layer covering the display screen, or a button, trackball or touchpad provided on the computer device housing, or an external keyboard, touchpad or mouse.

[0177] Those skilled in the art will understand that Figure 11 The structure shown in the figure is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than shown in the figure, or combine certain components, or have a different component arrangement.

[0178] In one embodiment, a computer device is further provided, including a memory and a processor. The memory stores a computer program, and the processor implements the steps in the above method embodiments when executing the computer program.

[0179] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps in the above-mentioned method embodiments are implemented.

[0180] In one embodiment, a computer program product is provided, including a computer program, which implements the steps in the above method embodiments when executed by a processor.

[0181] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, business data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties.

[0182] Those skilled in the art will appreciate that all or part of the processes in the above-mentioned embodiment methods can be implemented by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to memory, database or other media used in the embodiments provided in this application may include at least one of non-volatile and volatile memory. Non-volatile memory may include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory may include random access memory (RAM) or external cache memory, etc. By way of illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in the various embodiments provided herein may include at least one of a relational database and a non-relational database. Non-relational databases may include, but are not limited to, distributed databases based on blockchains. The processor involved in the various embodiments provided herein may be, but are not limited to, a general-purpose processor, a central processing unit, a graphics processing unit, a digital signal processor, a programmable logic unit, a data processing logic unit based on quantum computing, and the like.

[0183] The technical features of the above embodiments can be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0184] The above-described embodiments merely represent several implementation methods of the present application. While the descriptions are relatively specific and detailed, they should not be construed as limiting the scope of the present application. It should be noted that a person of ordinary skill in the art may make various modifications and improvements without departing from the spirit of the present application, and these modifications and improvements fall within the scope of protection of the present application. Therefore, the scope of protection of the present application shall be determined by the appended claims.

Claims

1. A business information processing method, characterized in that: Applied to a service terminal, the method includes: Receive binding information sent by the user terminal; Sending service processing control information to the user terminal based on the binding information and the device location of the calling device associated with the binding information; the service processing control information is used to switch the interface of the user terminal to the service processing interface, so that the user terminal can pre-process the pending service in the service processing interface; Receiving an assistance processing request corresponding to the pending service information sent by a user terminal; wherein the assistance processing request is sent by the user terminal when the user terminal needs the assistance of the service terminal in self-processing the pending service information; Obtaining service number information according to the assistance processing request and returning it to the user terminal; Receiving a device location of a call number device bound to the user terminal, where the device location is calculated based on a signal propagation time between the call number device and a positioning base station; If it is detected that the current number corresponds to the service queue information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range, a verification request is sent to the user terminal; Upon receiving the business processing authority information of the pending business information sent by the user terminal when the verification request is passed, the pending business information is processed, and a processing result of the pending business information is obtained and returned to the user terminal.

2. The method according to claim 1, characterized in that The obtaining service number information according to the assistance processing request and returning the information to the user terminal includes: Obtaining the submission time of the request for assistance; Inputting the submission time and the user information in the assistance processing request into the queue number determination model for queue number processing to obtain the service queue number information corresponding to the assistance processing request; The service number information is returned to the user terminal.

3. The method according to claim 1, characterized in that After processing the service information to be processed, obtaining the processing result of the service information to be processed and returning it to the user terminal, the method further includes: receiving unbinding information between the user terminal and the calling device sent by the user terminal; the unbinding information is obtained by unbinding the user terminal and the calling device; Alternatively, the binding information of the calling device is unbound according to the identification code on the calling device to obtain unbinding information, and the unbinding information is sent to the user terminal associated with the unbinding information.

4. The method according to any one of claims 1 to 3, characterized in that The method further comprises: Obtaining the dwell time of the calling device associated with the user terminal at each device location; Inputting the service category information corresponding to each device location, the residence time of each device location, and the user information of the user terminal into a product recommendation model to obtain product recommendation information for the user terminal; The product recommendation information is sent to the user terminal for display.

5. A business information processing method, characterized in that: Applied to a user terminal, the method includes: Binding the device to the calling device according to the identification code on the calling device to obtain binding information between the device and the calling device; An assistance processing request corresponding to the pending business information is sent to the business terminal, and the business number information returned by the business terminal according to the assistance processing request is received; the business terminal is used to receive the device location of the calling device associated with the binding information in real time, and the device location is calculated by the signal propagation time between the calling device and the positioning base station; wherein, the assistance processing request is the business terminal sending business processing control information to the user terminal based on the binding information and the device location of the calling device associated with the binding information, and the user terminal sends it when it needs the assistance of the business terminal when self-processing the pending business information; the business processing control information is used to switch the interface of the user terminal to the business processing interface, so that the user terminal can pre-process the pending business in the business processing interface; When it is detected that the current number corresponds to the service queue information, and the distance between the terminal location of the service terminal and the device location of the calling device associated with the binding information is within a preset distance range, receiving a verification request from the service terminal; When it is confirmed that the verification request is passed, the business processing authority information of the pending business information is sent to the business terminal, and a processing result of the pending business information by the business terminal based on the business processing authority information is received.

6. A business information processing device, characterized in that: Applied to a service terminal, the device includes: A service processing module, configured to receive binding information sent by a user terminal; send service processing control information to the user terminal based on the binding information and the device location of the calling device associated with the binding information; the service processing control information is used to switch the user terminal interface to a service processing interface, so that the user terminal can pre-process pending services in the service processing interface; a request receiving module, configured to receive an assistance processing request sent by a user terminal corresponding to the pending service information and carrying binding information; the binding information is obtained by binding the user terminal with the calling device; wherein the assistance processing request is sent by the user terminal when the user terminal needs the assistance of the service terminal in self-processing the pending service information; A service numbering module, configured to return service numbering information to the user terminal according to the assistance processing request; A location acquisition module, configured to receive the device location of the calling device bound to the user terminal, wherein the device location is calculated based on the signal propagation time between the calling device and the positioning base station; A verification sending module is configured to send a verification request to the user terminal when it is detected that the current number corresponds to the service queue number information and the distance between the terminal location and the device location of the calling device bound to the user terminal is within a preset distance range; The result sending module is used to process the business information to be processed when receiving the business processing authority information of the business information to be processed sent by the user terminal when the verification request is passed, obtain the processing result of the business information to be processed and return it to the user terminal.

7. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 5 are implemented.

8. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 5 are implemented.

9. A computer program product comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 5 are implemented.

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