A router remote control system

Abstract

The present invention relates to the technical field of terminal equipment, and in particular to a router remote control system, comprising a network terminal, a control terminal and a service platform; the service platform and the control terminal are connected via a network for data transmission; the present invention allows a user to actively establish a connection with the service platform through a remote control unit when a router fails, and a staff member eliminates and solves the router failures one by one through the service platform, the remote control unit and the troubleshooting unit, thereby achieving the purpose of eliminating the router use failure. Compared with the two existing methods for eliminating router failures, the present invention has simple connection steps with the service platform, can quickly solve the failures caused by the router, and at the same time, the user actively operates to form a connection between the router and the service platform, temporarily placing the router under the remote control of the service platform, and disconnecting the connection between the router and the service platform after the router failure is solved.

Description

Technical Field

[0001] The present invention relates to the technical field of terminal equipment, and in particular to a router remote control system. Background Art

[0002] A router is a hardware device that connects two or more networks. It acts as a gateway between networks and is a dedicated intelligent network device that reads the address in each data packet and then decides how to transmit it. A router can connect a non-TCP / IP network to the Internet.

[0003] When an existing router fails, there are usually two ways to troubleshoot:

[0004] The first method is for the user to call the after-sales service hotline. According to the guidance of the after-sales service, the user uses a computer to connect to the router, and the customer service remotely accesses the user's computer, and the computer is connected to the router to perform troubleshooting operations. This operation method requires the user to have a certain network and computer technical background, and the user needs to provide a computer as a remote terminal. In addition, it is likely that software needs to be installed on the user's computer during the operation, which is inconvenient.

[0005] The second method is that the user calls the after-sales service hotline and requests door-to-door service; this method takes a long time to respond and has high after-sales costs for the router manufacturer;

[0006] If, in order to solve this problem, the manufacturer sets the router software to always put the router under the remote control of the service platform, it will infringe the user's privacy;

[0007] In view of this, in order to overcome the above technical problems, the present invention proposes a router remote control system to solve the above technical problems. Summary of the invention

[0008] In order to make up for the deficiencies of the prior art, the present invention proposes a router remote control system, in which a user actively establishes a connection with a service platform through a remote control unit when a router fails, and a staff member eliminates and solves the faults of the router one by one through the service platform, the remote control unit and the troubleshooting unit, thereby achieving the purpose of eliminating the faults in the use of the router. Compared with the two existing methods for eliminating router faults, the connection steps between the present invention and the service platform are simple, and the faults generated by the router can be quickly solved. At the same time, the user actively operates to form a connection between the router and the service platform, and the router is temporarily placed under the remote control of the service platform. After the router fault is solved, the connection between the router and the service platform is disconnected, so that a remote control connection can be established quickly and at a low cost without infringing on the privacy of the user, thereby providing users with more efficient after-sales service.

[0009] A router remote control system described in the present invention comprises a network terminal, a control terminal and a service platform; the service platform and the control terminal are connected via a network for data transmission;

[0010] The network terminal uses an electronic device with a network transmission function as a carrier, such as a WIFI transmission module of a router, and includes a first transmission unit and a network unit; the network terminal is connected to the control terminal and the connection retrieval terminal through the first transmission unit; the network unit is used for network transmission to realize the function of the router to convert a wired network into a wireless network;

[0011] The service platform is carried by an electronic device, such as a computer, and is connected to the control terminal via a fifth transmission unit;

[0012] The control terminal uses an electronic device with remote control as a carrier, such as a remote control module; the control terminal includes a second transmission unit, a remote control unit, a troubleshooting unit, a status display unit and a connectivity unit; the remote control unit is connected to the service platform via the second transmission unit; the status display unit is a two-color indicator light; the status display unit is connected to the remote control unit via a transmission line to display the connectivity status of the remote control unit and the service platform; the connectivity unit is a control button; and the connectivity unit is circuit-connected to the remote control unit.

[0013] Preferably, the connection time between the remote control unit and the service platform is 30 minutes, and the connection between the remote control unit and the service platform is disconnected after the connection exceeds 30 minutes.

[0014] Preferably, the router remote control system also includes a signal retrieval terminal and a client; the signal retrieval terminal includes a fourth transmission unit and a detection unit; the fourth transmission unit is connected to the first transmission unit through a transmission line; the detection unit uses the built-in WIFI module of the router as a carrier, and can detect the strength of the network signal emitted by the router; the client uses an electronic device as a carrier, such as a mobile phone and a computer; the client includes a third transmission unit and a display unit; the third transmission unit and the fourth transmission unit are connected through a network, and the third transmission unit is used to receive data information; the display unit displays the information received by the third transmission unit.

[0015] Preferably, the service platform includes an input unit; the staff inputs their own name and work number information into the input unit, and the input unit transmits it to the client through the fifth transmission unit.

[0016] Preferably, the client includes a recording unit; the recording unit is used to record the behavior of the troubleshooting unit and generate a log for storage.

[0017] Preferably, the network terminal further comprises an operation control unit; the operation control unit is carried by an electronic device, such as a controller; the operation control unit can control the opening and closing of the network unit.

[0018] Preferably, the client further includes an input unit; and the third transmission unit is connected to the first transmission unit via a network.

[0019] Preferably, the operation control unit is capable of limiting the speed of data traffic used by the device connected to the network unit, and a threshold value for the speed limit is set in the operation control unit.

[0020] Preferably, the input unit can retrieve and modify the speed limit threshold set in the operation control unit.

[0021] Preferably, the content detected by the detection unit includes the total flow rate of the router network signal output; the detection unit transmits the detection information to the operation control unit through the fourth transmission unit and the first transmission unit; the operation control unit can reduce the output power of the network unit.

[0022] The beneficial effects of the present invention are as follows:

[0023] 1. The present invention allows the user to actively establish a connection with the service platform through the remote control unit when the router fails, and the staff can troubleshoot and solve the router faults one by one through the service platform, the remote control unit and the troubleshooting unit, so as to achieve the purpose of troubleshooting the use of the router. Compared with the two existing methods for troubleshooting router faults, the connection steps between the present invention and the service platform are simple, and the faults caused by the router can be quickly solved. At the same time, the user actively operates to form a connection between the router and the service platform, and the router is temporarily placed under the remote control of the service platform. After the router fault is solved, the connection between the router and the service platform is disconnected, so that the remote control connection can be established at a low cost and quickly without infringing the user's privacy, providing users with more efficient after-sales service. BRIEF DESCRIPTION OF THE DRAWINGS

[0024] The present invention is further described below in conjunction with the accompanying drawings and implementation modes.

[0025] Figure 1 It is a flowchart of the system in the present invention;

[0026] Figure 2 It is a topological diagram of the remote connection in the embodiment of the present invention. DETAILED DESCRIPTION

[0027] In order to make the technical means, creative features, objectives and effects achieved by the present invention easy to understand, the present invention is further explained below in conjunction with specific implementation methods.

[0028] like Figure 1As shown, a router remote control system according to the present invention comprises a network terminal, a control terminal and a service platform; the service platform and the control terminal are connected via a network for data transmission;

[0029] The network terminal uses an electronic device with a network transmission function as a carrier, such as a WIFI transmission module of a router, and includes a first transmission unit and a network unit; the network terminal is connected to the control terminal and the connection retrieval terminal through the first transmission unit; the network unit is used for network transmission to realize the function of the router to convert a wired network into a wireless network;

[0030] The service platform is carried by an electronic device, such as a computer, and is connected to the control terminal via a fifth transmission unit;

[0031] The control terminal is a carrier of an electronic device with remote control, such as a controller; the control terminal includes a second transmission unit, a remote control unit, a troubleshooting unit, a status display unit and a connection unit; the remote control unit is a remote control module, and the remote control unit is connected to the service platform through the second transmission unit; the status display unit is a two-color indicator light; the status display unit is connected to the remote control unit through a transmission line to display the connection status of the remote control unit and the service platform; the connection unit is a control button; the connection unit is connected to the remote control unit circuit;

[0032] As an implementation mode of the present invention, the connection time between the remote control unit and the service platform is 30 minutes, and the connection between the remote control unit and the service platform is disconnected after the connection exceeds 30 minutes;

[0033] When an existing router fails during operation, there are usually two ways to troubleshoot:

[0034] The first method is for the user to call the after-sales service hotline. According to the guidance of the after-sales service, the user uses a computer to connect to the router, and the customer service remotely accesses the user's computer, and the computer is connected to the router to perform troubleshooting operations. This operation method requires the user to have a certain network and computer technical background, and the user needs to provide a computer as a remote terminal. In addition, it is likely that software needs to be installed on the user's computer during the operation, which is inconvenient.

[0035] The second method is that the user calls the after-sales service hotline and requests door-to-door service; this method takes a long time to respond and has high after-sales costs for the router manufacturer;

[0036] If, in order to solve this problem, the manufacturer sets the router software to always put the router under the remote control of the service platform, it will infringe the user's privacy;

[0037] Among them, when the remote control unit is not connected to the service platform, the two-color indicator light is off;

[0038] When the remote control unit is establishing a connection with the service platform, the dual-color indicator light flashes green;

[0039] After the remote control unit establishes a connection with the service platform, the dual-color indicator light turns green and stays on;

[0040] The connection between the remote control unit and the service platform is cancelled and the dual-color indicator light turns off;

[0041] After the remote control unit establishes a connection with the service platform and then disconnects, the dual-color indicator light turns off;

[0042] When the remote control unit cannot connect to the service platform (for example, the network is unavailable or the connection times out), the dual-color indicator light flashes green and red five times alternately and then goes out;

[0043] When a user's router fails, the present invention solves the problem as follows:

[0044] In the first step, the user presses the control button on the router, so that the connection unit sends an electrical signal and transmits it to the remote control unit through the transmission line. The remote control unit realizes connection control with the service platform through the second transmission unit, and the status display unit reads the status of the remote control unit and displays it; after the remote control unit establishes a connection with the service platform, the two-color indicator light is always green;

[0045] In the second step, the staff accesses the service platform through a computer, establishes a connection with the service platform, and then establishes a connection with the remote control unit, and then the staff controls the remote control unit through the computer;

[0046] In the third step, the remote control unit controls the troubleshooting unit through the transmission line, so that the troubleshooting unit searches for and troubleshoots the network unit through the second transmission unit and the first transmission unit, and troubleshoots and solves the faults of the router one by one; after the troubleshooting is successful, the two-color indicator light flashes green and red alternately;

[0047] In the fourth step, the user presses the control button on the router again, so that the control button sends an electrical signal again and transmits it to the remote control unit through the transmission line, so that the remote control unit disconnects from the service platform, and the two-color indicator light is off at this time; thus, the router troubleshooting is completed;

[0048] The staff can remotely troubleshoot the router through the service platform within 30 minutes. If the user does not press the control button again after the troubleshooting is successful, the remote control unit will automatically disconnect from the service platform after 30 minutes of connection.

[0049] When the troubleshooting unit fails to troubleshoot the fault, the staff controls the status display unit through the remote control unit to display, that is, the two-color indicator light turns to a red steady state, and then the user presses the control button again to cancel the connection between the remote control unit and the service platform;

[0050] If the remote control unit cannot establish a connection with the service platform, or the troubleshooting unit cannot troubleshoot the problem after the connection is established, the user can call the after-sales service hotline to request door-to-door service;

[0051] The present invention allows a user to actively establish a connection with a service platform through a remote control unit when a router fails, and a staff member eliminates and solves the router failures one by one through the service platform, the remote control unit and the troubleshooting unit, thereby achieving the purpose of eliminating router failures. Compared with the two existing methods for eliminating router failures, the connection steps between the present invention and the service platform are simple, and the failures caused by the router can be quickly solved. At the same time, the user actively operates to form a connection between the router and the service platform, and the router is temporarily remotely controlled by the service platform. After the router failure is solved, the connection between the router and the service platform is disconnected, so that a remote control connection can be established quickly and at a low cost without infringing on the user's privacy, thereby providing users with more efficient after-sales service.

[0052] As an embodiment of the present invention, the router remote control system also includes a signal retrieval terminal and a client; the signal retrieval terminal includes a fourth transmission unit and a detection unit; the fourth transmission unit is connected to the first transmission unit through a transmission line; the detection unit uses the built-in WIFI module of the router as a carrier, and can detect the strength of the network signal emitted by the router; the client uses an electronic device as a carrier, such as a mobile phone and a computer; the client includes a third transmission unit and a display unit; the third transmission unit and the fourth transmission unit are connected through a network, and the third transmission unit is used to receive data information; the display unit displays the information received by the third transmission unit;

[0053] When the staff or user installs the router, they power on the router and connect it to the Internet. At this time, the detection unit detects the WIFI signal strength emitted by the router and transmits the detection information to the third transmission unit through the fourth transmission unit. The third transmission unit then transmits the detection information to the display unit. The display unit displays the WIFI signal strength of the router through the mobile phone display screen. Therefore, the user or staff chooses the location to place the router according to the WIFI signal strength displayed on the mobile phone, and places the router at the location with the optimal signal strength, thereby avoiding the situation where the router is placed directly next to electrical appliances such as televisions, microwave ovens and refrigerators, and the electromagnetic signals emitted by the electrical appliances interfere with the router's signal, so that the router's signal reaches the best.

[0054] As an implementation mode of the present invention, the service platform includes an input unit; the staff inputs their own name and work number information into the input unit, and the input unit transmits the information to the client through the fifth transmission unit.

[0055] As an implementation mode of the present invention, the client includes a recording unit; the recording unit is used to record the behavior of the troubleshooting unit and generate a log for storage.

[0056] During operation, after the control terminal is connected to the service platform, the staff inputs his or her name and work number information into the input unit through the computer keyboard, and the input unit transmits it to the fifth transmission unit through the transmission line, and then transmits it to the third transmission unit by the fifth transmission unit, and then transmits it to the display unit, so that the display unit displays it through the user's mobile phone screen; when the staff controls the troubleshooting unit through the service platform to troubleshoot, the recording unit retrieves the behavior record of the fault connectivity retrieval terminal through the third transmission unit and the second transmission unit and generates a log for storage. The user can retrieve and display the content of the log through the display unit, so as to supervise the staff's remote control of the router for troubleshooting, and then cooperate with the staff's information display on the user's client to achieve the purpose of publicizing the staff's operations and ensure the user's privacy.

[0057] As an implementation mode of the present invention, the network terminal further includes an operation control unit; the operation control unit uses an electronic device as a carrier, such as a controller; the operation control unit can control the opening and closing of the network unit.

[0058] As an implementation manner of the present invention, the client further includes an input unit; and the third transmission unit is connected to the first transmission unit via a network.

[0059] When working, the operation control unit controls the network unit to shut down at 2 a.m., and then controls the network unit to turn on half an hour later, so as to achieve the purpose of restarting the router and clear the cache generated by the router when it runs for a long time, thereby alleviating the network jam and delay caused by too much cache in the router;

[0060] Since the third transmission unit is connected to the first transmission unit, the display unit of the client can call the time node for controlling the opening and closing of the network unit in the operation control unit through the third transmission unit and the first transmission unit, and the input unit calls the input keyboard of the mobile phone. The user changes the opening and closing time of the network unit through the input keyboard, for example, changing the closing time of the network unit to 1 a.m. and the opening time to 6 a.m., so that the opening and closing time of the network unit can be adjusted, reducing the usage time of the network unit to slow down the aging of internal parts, and preventing the network unit from running continuously and causing aging of parts due to the inability to dissipate heat, thereby increasing the service life of the router; the user can set the opening time and the closing time to the same time to achieve the purpose of not restarting the router.

[0061] As an implementation mode of the present invention, the operation control unit can limit the speed of data traffic used by the device connected to the network unit, and a threshold value for the speed limit is set in the operation control unit.

[0062] As an implementation manner of the present invention, the input unit can retrieve and modify the speed limit threshold set in the operation control unit.

[0063] When working, the user uses the device to connect to the WIFI signal emitted by the network unit, so that the device is connected to the network; the operation control unit limits the data traffic used by the device through the speed limit program code; when the network traffic used by one of the devices increases, the operation control unit controls the network unit through the transmission line, so that the network unit limits the data traffic of the device, thereby preventing one device from occupying too much network speed and affecting the normal network use of other devices; at the same time, the threshold value of the device speed limit set in the operation control unit is transmitted to the first transmission unit through the transmission line, and the first transmission unit is transmitted to the third transmission unit, and the third transmission unit is transmitted to the display unit, and is displayed on the screen of the user's mobile phone by the display unit; when the user wants to adjust the threshold value of the speed limit of one of the devices, the user calls the input keyboard of the mobile phone through the input unit, and the user changes the threshold value of the speed limit of the device through the input keyboard; when the user adjusts the threshold value of the speed limit of the device to the maximum, the router will not limit the speed of the device.

[0064] As an embodiment of the present invention, the detection unit detects the total flow rate of the router network signal output; the detection unit transmits the detection information to the operation control unit through the fourth transmission unit and the first transmission unit; the operation control unit can reduce the output power of the network unit.

[0065] When working, the detection unit detects the total output flow of the router and transmits the detection result to the fourth transmission unit through the transmission line, the fourth transmission unit transmits it to the first transmission unit, and then the first transmission unit transmits it to the operation control unit. If the total output flow of the router exceeds 20 minutes of full-power output, the operation control unit controls the output efficiency of the network unit to be reduced, and can only reach 70% of the full power in the next half an hour, thereby reducing the total signal output flow of the network unit, preventing the network unit from overheating due to long-term full-power output, thereby reducing the service life of the router; compared with the overheating protection triggered after the CPU of the router is overheated, reducing the CPU power, the present invention reduces the output power of the network unit before overheating, and the protection effect on the network unit is better than the prior art, thereby improving the service life of the router.

[0066] The above shows and describes the basic principles, main features and advantages of the present invention. It should be understood by those skilled in the art that the present invention is not limited to the above embodiments. The above embodiments and descriptions are only for explaining the principles of the present invention. Without departing from the spirit and scope of the present invention, the present invention may have various changes and improvements, which fall within the scope of the present invention. The scope of protection of the present invention is defined by the attached claims and their equivalents.

Claims

1. A router remote control system, characterized in that: It includes network terminals, control terminals and service platforms; the service platform and control terminals are connected via a network for data transmission; The network terminal uses an electronic device with a network transmission function as a carrier, and includes a first transmission unit and a network unit; the network terminal is connected with the control terminal and the connection retrieval terminal through the first transmission unit; the network unit is used for network transmission; The service platform uses the electronic device as a carrier and is connected to the control terminal through the fifth transmission unit; The control terminal uses an electronic device with remote control as a carrier, and includes a second transmission unit, a remote control unit, a troubleshooting unit, a status display unit and a connection unit; the remote control unit is connected to the service platform through the second transmission unit; the status display unit uses an electronic device as a carrier and is connected to the remote control unit through a transmission line to display the connection status of the remote control unit and the service platform; the connection unit uses an electronic device capable of connecting a circuit as a carrier and is connected to the remote control unit circuit; The connection time between the remote control unit and the service platform is 30 minutes. After the connection exceeds 30 minutes, the remote control unit and the service platform will be disconnected; The router remote control system also includes a signal retrieval terminal and a client; the signal retrieval terminal includes a fourth transmission unit and a detection unit; the fourth transmission unit is connected to the first transmission unit through a transmission line; the detection unit can detect the strength of the network signal emitted by the router; the client uses an electronic device as a carrier and the client includes a third transmission unit and a display unit; the third transmission unit is connected to the fourth transmission unit through a network, and the third transmission unit is used to receive data information; the display unit displays the information received by the third transmission unit; The service platform includes an input unit; the staff inputs their name and work number information into the input unit, and the input unit transmits it to the client through the fifth transmission unit; The client includes a recording unit; the recording unit is used to record the behavior of the troubleshooting unit and generate a log for storage; The network terminal also includes an operation control unit; the operation control unit uses an electronic device as a carrier, and the operation control unit can control the opening and closing of the network unit; The client also includes an input unit; The third transmission unit is connected to the first transmission unit via a network; The operation control unit can limit the speed of data traffic used by the device connected to the network unit, and a threshold value for the speed limit is set in the operation control unit; The input unit can retrieve the speed limit threshold set in the operation control unit and modify it; The content detected by the detection unit includes the total flow rate of the router network signal output; The detection unit transmits the detection information to the operation control unit through the fourth transmission unit and the first transmission unit; the operation control unit can reduce the output power of the network unit; When the user's router fails, the solution steps are as follows: In the first step, the user presses the control button on the router, so that the connection unit sends an electrical signal and transmits it to the remote control unit through the transmission line. The remote control unit realizes connection control with the service platform through the second transmission unit, and the status display unit reads the status of the remote control unit and displays it; after the remote control unit establishes a connection with the service platform, the two-color indicator light is always green; In the second step, the staff accesses the service platform through a computer, establishes a connection with the service platform, and then establishes a connection with the remote control unit, and then the staff controls the remote control unit through the computer; In the third step, the remote control unit controls the troubleshooting unit through the transmission line, so that the troubleshooting unit performs fault retrieval and troubleshooting on the network unit through the second transmission unit and the first transmission unit, and troubleshoots and solves the faults of the router one by one; After the fault is successfully eliminated, the dual-color indicator light flashes green and red alternately; In the fourth step, the user presses the control button on the router again, so that the control button sends an electrical signal again and transmits it to the remote control unit through the transmission line, so that the remote control unit disconnects from the service platform, and the two-color indicator light is off at this time; thus, the router troubleshooting is completed; The staff can remotely troubleshoot the router through the service platform within 30 minutes. If the user does not press the control button again after the troubleshooting is successful, the remote control unit will automatically disconnect from the service platform after 30 minutes of connection. When the troubleshooting unit fails to troubleshoot the fault, the staff controls the status display unit through the remote control unit to display, that is, the two-color indicator light turns to a red steady state, and then the user presses the control button again to cancel the connection between the remote control unit and the service platform; If the remote control unit cannot establish a connection with the service platform, or the troubleshooting unit cannot troubleshoot the problem after the connection is established, the user can call the after-sales service hotline to request door-to-door service; When a router fails, the user actively establishes a connection with the service platform through the remote control unit temporarily. The staff troubleshoots and resolves the router failures one by one through the service platform, the remote control unit and the troubleshooting unit. The user actively operates to form a connection between the router and the service platform, and the router is temporarily remotely controlled by the service platform. After the router failure is resolved, the connection between the router and the service platform is disconnected. In this way, a remote control connection can be established quickly and at a low cost without infringing on the user's privacy, thereby providing users with more efficient after-sales service.

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