Demand information processing method and apparatus

Abstract

The present disclosure relates to a demand information processing method and device, and relates to the technical field of computers. The method comprises: obtaining demand feedback sheet information submitted by a first account; in response to receiving a first operation of the first account publishing the demand feedback sheet information, generating interaction information of the demand feedback sheet information, the interaction information providing an interaction entry of the demand feedback sheet information, and sending the interaction information of the demand feedback sheet information to a terminal of a second account. Thus, the demand information of the first account and the second account can be processed to efficiently and at low cost collect the demand feedback of the second account by the first account.

Description

Technical Field

[0001] This disclosure relates to the field of computer technology, and in particular to a method and apparatus for processing demand information. Background Technology

[0002] In e-commerce, the products listed in a store or promoted by influencers in their live streams directly affect the transaction volume. Sellers need to understand buyers' needs to determine which products to sell.

[0003] In related technologies, sellers collect user needs by gathering information from fan groups or by communicating with users one-on-one, but the efficiency of collecting user needs is low. Summary of the Invention

[0004] This disclosure provides a method and apparatus for processing user demand information, to at least solve the problem of low efficiency in collecting user demands in related technologies. The technical solution of this disclosure is as follows:

[0005] According to a first aspect of the present disclosure, a method for processing demand information is provided, comprising: acquiring demand feedback form information submitted by a first account; in response to receiving a first operation from the first account publishing the demand feedback form information, generating interactive information of the demand feedback form information, the interactive information providing an interactive entry point for the demand feedback form information; and sending the interactive information of the demand feedback form information to a terminal where a second account is located.

[0006] In some embodiments, obtaining the request feedback form information submitted by the first account includes: responding to the feedback form creation request sent by the first account, providing the first account with feedback form creation process information; receiving the request feedback form information sent by the first account, wherein the request feedback form information is generated by the first account based on the feedback form creation process information.

[0007] In some embodiments, the demand feedback form information includes at least one of the following:

[0008] Feedback form name;

[0009] Feedback Form Introduction;

[0010] The start and end dates for the feedback form to take effect;

[0011] Feedback on the target account type;

[0012] Feedback category information.

[0013] In some embodiments, when the demand feedback form information includes the start and end times of the feedback form's effectiveness, the effectiveness time of the interaction information is the start and end times of the feedback form's effectiveness.

[0014] In some embodiments, when the request feedback form information includes the feedback target account type, the step of sending the request feedback form information to the terminal where the second account is located includes: sending the request feedback form information to the terminal where the second account, which belongs to the feedback target account type, is located.

[0015] In some embodiments, before generating the interactive information of the demand feedback form, the method further includes: generating a demand survey form based on the demand feedback form; the interactive entry point of the generated interactive information includes the demand survey form.

[0016] In some embodiments, when the demand feedback form information includes the feedback category information, the demand survey form includes the feedback category information, wherein the feedback category information includes at least one selectable product category, and / or at least one pre-released product category.

[0017] In some embodiments, the method further includes: receiving demand feedback information sent by the terminal where the second account is located based on the interaction information of the demand feedback form; wherein the demand feedback information is generated by the second account filling in and submitting the demand survey form through the interaction entry.

[0018] In some embodiments, the method further includes: generating a first list based on the feedback information; wherein the first list includes first feedback information; deleting the first feedback information from the first list in response to a second operation of receiving a first account deleting the first feedback information from the first list; and adding the first feedback information to a favorites list in response to a third operation of receiving a first account favorites the first feedback information from the first list.

[0019] In some embodiments, the demand feedback information includes a first target product, and the method further includes: obtaining the number of demand feedback entries that include the same first target product; generating different demand distribution ratios for the first target product and / or different demand popularity information for the first target product based on the number of demand feedback entries.

[0020] In some embodiments, the method further includes: in response to receiving a fourth operation in which the first account publishes a second target product, sending a push message to the terminal where the second account is located that meets a preset condition; wherein the preset condition is that the first target product in the demand feedback information of the second account includes the second target product.

[0021] In some embodiments, the method further includes: in response to receiving a fifth operation from the first account canceling the publication of the request feedback form, closing the interaction entry.

[0022] In some embodiments, the method further includes: generating a second list based on the demand feedback form information; wherein the second list includes the first demand feedback form information; and deleting the first demand feedback form information from the second list in response to a sixth operation received from the first account to delete the first demand feedback form information.

[0023] According to a second aspect of the present disclosure, a demand information processing apparatus is provided, comprising: an information acquisition unit for acquiring demand feedback form information submitted by a first account; an information generation unit for generating interactive information of the demand feedback form information in response to a first operation of receiving the demand feedback form information published by the first account, the interactive information providing an interactive entry point for the demand feedback form information; and an information providing unit for sending the interactive information of the demand feedback form information to a terminal where a second account is located.

[0024] In some embodiments, the information acquisition unit includes a process providing module, configured to provide feedback form creation process information to the first account in response to a feedback form creation request sent by the first account; and an information receiving module, configured to receive demand feedback form information sent by the first account, wherein the demand feedback form information is generated by the first account based on the feedback form creation process information.

[0025] In some embodiments, the requirement feedback form information includes at least one of the following fields:

[0026] Feedback form name;

[0027] Feedback Form Introduction;

[0028] The start and end dates for the feedback form to take effect;

[0029] Feedback on the target account type;

[0030] Feedback category information.

[0031] In some embodiments, the information providing unit is specifically used to send interactive information of the demand feedback form to the terminal of the second account belonging to the feedback target account type; wherein, the demand feedback form includes the feedback target account type.

[0032] In some embodiments, the apparatus further includes: a survey form generation unit, configured to generate a demand survey form based on the demand feedback form information; the interactive entry point of the generated interactive information includes the demand survey form.

[0033] In some embodiments, the apparatus further includes: a feedback information termination unit, configured to receive demand feedback information sent by the terminal where the second account is located based on the interaction information of the demand feedback form; wherein the demand feedback information is generated by the second account filling in and submitting the demand survey form through the interaction entry.

[0034] In some embodiments, the apparatus further includes: a first list generation unit, configured to generate a first list based on the demand feedback information; wherein the first list includes the first demand feedback information; a first list deletion unit, configured to delete the first demand feedback information from the first list in response to a second operation received from the first account deleting the first demand feedback information from the first list; and a first list collection unit, configured to add the first demand feedback information to a collection in response to a third operation received from the first account collecting the first demand feedback information from the first list.

[0035] In some embodiments, the apparatus further includes: a data acquisition unit, configured to acquire the number of demand feedback entries including the same first target product; wherein the demand feedback information includes the first target product; and an analysis and generation unit, configured to generate different demand distribution ratios for the first target product and / or different demand popularity information for the first target product based on the number of demand feedback entries.

[0036] In some embodiments, the apparatus further includes: a push message sending unit, configured to send a push message to a terminal of the second account that meets preset conditions in response to receiving a fourth operation in which the first account publishes a second target product; wherein the preset conditions are that the first target product in the demand feedback information of the second account includes the second target product.

[0037] In some embodiments, the apparatus further includes: an interaction entry closing unit, configured to close the interaction entry in response to a fifth operation received from the first account canceling the publication of the request feedback form.

[0038] In some embodiments, the apparatus further includes: a second list generation unit, configured to generate a second list based on the demand feedback form information; wherein the second list includes the first demand feedback form information; and a second list deletion unit, configured to delete the first demand feedback form information from the second list in response to a sixth operation received from the first account to delete the first demand feedback form information.

[0039] According to a third aspect of the present disclosure, an electronic device is provided, comprising: a processor; a memory for storing processor-executable instructions; wherein the processor is configured to execute the instructions to implement the demand information processing method as described in the first aspect above.

[0040] According to a fourth aspect of the present disclosure, a storage medium is provided that, when instructions in the storage medium are executed by a processor of an electronic device, enables the electronic device to perform the demand information processing method as described in the first aspect above.

[0041] According to a fifth aspect of the present disclosure, a computer program product is provided, including a computer program that, when executed by a processor, implements the demand information processing method as described in the first aspect above.

[0042] The technical solutions provided by the embodiments of this disclosure have at least the following beneficial effects:

[0043] The demand information processing method provided in this embodiment obtains demand feedback form information submitted by a first account, and in response to a first operation of receiving the demand feedback form information published by the first account, generates interactive information for the demand feedback form information. This interactive information provides an interactive entry point for the demand feedback form information and is sent to the terminal where the second account is located. Therefore, the demand information from both the first and second accounts can be processed to enable the first account to efficiently and cost-effectively collect demand feedback from the second account.

[0044] It should be understood that the above general description and the following detailed description are exemplary and explanatory only, and are not intended to limit this disclosure. Attached Figure Description

[0045] The accompanying drawings, which are incorporated in and form part of this specification, illustrate embodiments consistent with this disclosure and, together with the description, serve to explain the principles of this disclosure, and are not intended to unduly limit this disclosure.

[0046] Figure 1 This is a flowchart illustrating a demand information processing method according to an exemplary embodiment;

[0047] Figure 2 This is a flowchart of S1 in a demand information processing method according to an exemplary embodiment;

[0048] Figure 3 This is an example diagram illustrating an interactive entry point according to an exemplary embodiment;

[0049] Figure 4 This is a structural diagram of a demand information processing apparatus according to an exemplary embodiment;

[0050] Figure 5 This is a structural diagram of an information acquisition unit in a demand information processing apparatus according to an exemplary embodiment;

[0051] Figure 6 This is a structural diagram of another demand information processing apparatus according to an exemplary embodiment;

[0052] Figure 7 This is a structural diagram of another demand information processing apparatus according to an exemplary embodiment;

[0053] Figure 8 This is a structural diagram of another demand information processing apparatus according to an exemplary embodiment;

[0054] Figure 9 This is a structural diagram of another demand information processing apparatus according to an exemplary embodiment;

[0055] Figure 10 This is a structural diagram of another demand information processing apparatus according to an exemplary embodiment;

[0056] Figure 11 This is a block diagram illustrating an electronic device according to an exemplary embodiment. Detailed Implementation

[0057] To enable those skilled in the art to better understand the technical solutions of this disclosure, the technical solutions in the embodiments of this disclosure will be clearly and completely described below with reference to the accompanying drawings.

[0058] Unless the context otherwise requires, throughout the specification and claims, the term "comprising" is interpreted as open-ended and encompassing, meaning "including, but not limited to." In the description of the specification, terms such as "some embodiments" are intended to indicate that a particular feature, structure, material, or characteristic associated with that embodiment or example is included in at least one embodiment or example of this disclosure. The illustrative representations of the above terms do not necessarily refer to the same embodiment or example. Furthermore, the specific features, structures, materials, or characteristics mentioned may be included in any suitable manner in any one or more embodiments or examples.

[0059] It should be noted that the terms "first," "second," etc., used in the specification, claims, and accompanying drawings of this disclosure are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be interchanged where appropriate so that the embodiments of this disclosure described herein can be implemented in orders other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with this disclosure. Rather, they are merely examples of apparatuses and methods consistent with some aspects of this disclosure as detailed in the appended claims.

[0060] Hereinafter, the terms "first" and "second" are used for descriptive purposes only and should not be construed as indicating or implying relative importance or implicitly specifying the number of indicated technical features. Thus, a feature defined as "first" or "second" may explicitly or implicitly include one or more of that feature. In the description of this invention, "a plurality of" means at least two, such as two, three, etc., unless otherwise explicitly specified.

[0061] It should be noted that the acquisition, storage, and application of user personal information involved in the technical solution disclosed herein comply with the provisions of relevant laws and regulations and do not violate public order and good morals.

[0062] It should be noted that the demand information processing method of this disclosure embodiment can be executed by the demand information processing device of this disclosure embodiment. This demand information processing device can be implemented by software and / or hardware, and can be configured in an electronic device. The electronic device can install and run a demand information processing program. The electronic device can include, but is not limited to, hardware devices with various operating systems such as smartphones and tablets.

[0063] As mentioned in the background technology, the products listed in the store or the products promoted in the influencer's live broadcast room directly affect the transaction volume, and sellers urgently need a way to obtain user needs.

[0064] In related technologies, sellers collect user feedback in the comment section and bullet screen section. For example, in live e-commerce, sellers usually release some introductory videos or interact with users through live bullet screens. Sometimes, in order to determine what products to sell next, users are often asked to give feedback to the seller by posting comments or bullet screens about the products they want to buy. Then, the seller understands the user's needs by looking at each comment.

[0065] Alternatively, sellers can build fan groups to collect user feedback. For example, some more established sellers use fan groups for daily store operations in order to increase repeat purchases and attract users to continue spending in the store. In the scenario of collecting needs, fan groups can be used as a feedback channel.

[0066] Alternatively, sellers can communicate with users one-on-one via private chat. For example, a dedicated customer service representative from the store can contact some frequent long-term users or sample the store's fans to conduct research and collect their needs.

[0067] However, in related technologies, methods for obtaining user feedback suffer from several drawbacks: firstly, low collection efficiency; secondly, the fragmented nature of comment sections and bullet comments necessitates manual verification to distinguish which comments constitute user feedback, which is prone to omissions and oversights. Therefore, this disclosure provides a method for processing user feedback information to at least address the problem of low efficiency in collecting user needs in related technologies.

[0068] Figure 1 This is a flowchart illustrating a demand information processing method according to an exemplary embodiment.

[0069] like Figure 1 As shown, the demand information processing method provided in this disclosure includes, but is not limited to, the following steps:

[0070] S1: Obtain the feedback form information submitted by the first account.

[0071] In this embodiment, the first account can be a seller account, such as the operator's or manager's account in an e-commerce scenario, or the livestreaming influencer's or staff's account in a livestreaming e-commerce scenario. The seller can submit a request feedback form on the terminal where the first account is located.

[0072] The feedback form information can be relevant information provided by the first account itself, such as a questionnaire containing some questions, a questionnaire containing product ratings, etc., or the feedback form information can also be product information, etc.

[0073] In this embodiment of the disclosure, after obtaining the demand feedback form information submitted by the first account, storing the demand feedback form information submitted by the first account, and performing corresponding processing, it can be further sent to the second account, which can be the buyer's account, to obtain the demand from the second account.

[0074] like Figure 2 As shown, in some embodiments, S1: Obtaining the request feedback form information submitted by the first account, including:

[0075] S11: In response to the feedback form creation request sent by the first account, provide the first account with feedback form creation process information.

[0076] In this embodiment of the disclosure, feedback form creation process information for obtaining the requirement feedback form information of the first account can be provided. In response to the feedback form creation request sent by the first account, the feedback form creation process information is provided to the first account. Then, the first account can provide the requirement feedback form information through the feedback form creation process information to obtain the requirement feedback form information submitted by the first account.

[0077] S12: Receive the requirement feedback form information sent by the first account. The requirement feedback form information is generated by the first account based on the feedback form creation process information.

[0078] In this embodiment of the disclosure, after providing feedback form creation process information to the first account, the first account can provide requirement feedback form information through the feedback form creation process information, thereby obtaining the requirement feedback form information sent by the first account.

[0079] S2: In response to the first operation of receiving the first account's published requirement feedback form information, generate interactive information for the requirement feedback form information, and provide an interactive entry point for the requirement feedback form information.

[0080] In this embodiment of the disclosure, multiple feedback forms submitted by a first account can be obtained. The content of the multiple feedback forms may be the same or different. The multiple feedback forms are further stored, and the first account can select the corresponding feedback form information to publish as needed.

[0081] In this embodiment of the disclosure, in response to the first operation of receiving the first account's published request feedback form information, interactive information of the request feedback form information is generated. It can be understood that the interactive information is generated based on the request feedback form information submitted by the first account.

[0082] Among them, the interactive information provides an interactive entry point for request feedback forms.

[0083] For example, such as Figure 3 As shown, an interactive entry point is provided at a certain location on the store homepage or influencer homepage of the first account. The interactive entry point can be an icon with a specific shape and color, and can also include text, such as displaying... Figure 3 The text includes phrases such as "I want".

[0084] It should be noted that the above examples are for illustrative purposes only and are not intended to limit the specific implementation of this disclosure. In this disclosure, the interactive entry point can also be set in other locations on the store homepage or influencer homepage of a non-first account. The shape, color, and text displayed on the interactive entry point can also be arbitrarily set as needed, and this disclosure does not impose any specific limitations on this.

[0085] It should be noted that in this embodiment of the disclosure, in response to the first operation of receiving the first account's published request feedback form information, interactive information of the request feedback form information is generated. The interactive information provides an interactive entry point for the request feedback form information and displays the interactive entry point on the display screen. However, if the first account has not gone online to publish the request feedback form information, the interactive entry point may not be provided and may not be displayed on the display screen. In this case, the second account will not be able to see the interactive entry point.

[0086] S3: Interactive information for sending request feedback form information to the terminal where the second account is located.

[0087] In this embodiment of the disclosure, when the interactive information provides an interactive entry point for the demand feedback form information, the second account can see the interactive entry point on the store homepage or influencer homepage of the first account, and obtain the interactive information of the demand feedback form information sent from the terminal of the first account to the terminal of the second account by touching or clicking the interactive entry point.

[0088] Based on this, after receiving the feedback form information sent by the terminal of the first account, the terminal of the second account can fill in the product requirements or complete the questionnaire in the feedback form information according to the feedback form information.

[0089] By implementing the embodiments of this disclosure, the system obtains the request feedback form information submitted by the first account. In response to the first operation of receiving the request feedback form information from the first account, it generates interactive information for the request feedback form, providing an interactive entry point for the request feedback form information, and sends this interactive information to the terminal where the second account is located. Thus, the system can process the request information from both the first and second accounts, enabling the first account to efficiently and cost-effectively collect the request feedback from the second account.

[0090] In some embodiments, the feedback form information includes at least one of the following: feedback form name, feedback form description, start and end dates of the feedback form's effectiveness, target account type, and feedback category information.

[0091] It is understood that in this embodiment of the disclosure, the first account can create a request feedback form and set the content of the request feedback form as needed. At the same time, multiple request feedback forms can be created, each for different needs.

[0092] For example, before the Mid-Autumn Festival, the first account (seller) wants to obtain feedback from the second account (buyer) regarding their needs for mooncake brands or flavors, and creates a feedback form for mooncake brands or flavors; or, the first account (seller) wants to obtain feedback from the second account (buyer) regarding their needs for different models of a certain mobile phone brand, and creates a feedback form for different models of that mobile phone brand, and so on.

[0093] Based on this, in this embodiment of the disclosure, the demand feedback form information includes the feedback form name, and the demand feedback form information is named to distinguish different demand feedback form information.

[0094] In this embodiment of the disclosure, the feedback form information includes a brief introduction to the feedback form, which summarizes the relevant background and explanatory information of this feedback, so as to facilitate the first account (seller) to distinguish different feedback form information.

[0095] For example, the target account type for feedback can be a second account of the target account type selected for this feedback. It's conceivable that the interaction entry point for this feedback is only provided to second accounts belonging to the target account type. For example, the target account type could be all second accounts, follower second accounts, second accounts that have made purchases from the store, or a group of second accounts that meet specific tags. Specifically, "all second accounts" can be all second accounts that have visited the store; "follower second accounts" can be second accounts that follow the store; "second accounts that have made purchases" can be second accounts that have purchased products from the store; and "group of second accounts that meet specific tags" can be a group of second accounts that meet the specific tags specified by the first account.

[0096] For example, when filling in feedback information for the second account, you can specify the categories that the second account can choose. For instance, if the first account is a food livestreamer, you can set the second account to only be able to choose subcategories under the primary category of food, or you can specify the product categories that the first account can pre-promote.

[0097] In some embodiments, where the feedback form information includes the start and end times of the feedback form's effectiveness, the effective time of the interaction information is the start and end times of the feedback form's effectiveness.

[0098] In this embodiment of the disclosure, the requirement feedback form created by the first account includes the start and end times of the feedback form's effectiveness, and the effective time of the interaction information is the start and end times of the feedback form's effectiveness. Therefore, the interaction entry point for the second account's requirement feedback is provided only during the start and end times of the feedback form's effectiveness, and the interaction information is sent to the second account during the start and end times of the feedback form's effectiveness.

[0099] The effective period of the feedback form includes the start time and end time of the feedback form's effectiveness. After the start time of the feedback form's effectiveness is reached, interactive information is sent to the second account, providing an interactive entry point. After the end time of the feedback form's effectiveness is reached, sending interactive information to the second account stops, and the interactive entry point is closed.

[0100] It is understandable that the time when the first account goes online to publish the feedback form can be the effective start time of the feedback form. That is, when the first account goes online to publish the feedback form, it sends interactive information to the second account, and the interaction entry is opened simultaneously. Alternatively, if the feedback form created by the first account has an effective start time of a specific time, then the feedback form published by the first account will only send interactive information to the second account and provide the interaction entry when that specific time arrives.

[0101] For example, the first account creates a feedback form on January 1st for Children's Day on June 1st, setting the effective start time of the feedback form to May 15th. Assuming that the first account publishes the feedback form on January 1st, but because the effective start time of the published feedback form is May 15th, no interaction information or interaction entry will be sent to the second account at this time. Interaction information and interaction entry will only be sent to the second account on May 15th.

[0102] In this embodiment of the disclosure, when the first account creates a request feedback form, it fills in the effective start and end time of the feedback form, so that the interactive entry point for this request feedback is only provided within the effective start and end time range of the feedback form, thereby meeting the usage needs of the first account.

[0103] In some embodiments, when the request feedback form information includes the type of the feedback target account, sending the request feedback form information to the terminal where the second account is located includes: sending the request feedback form information to the terminal where the second account, which belongs to the type of the feedback target account, is located.

[0104] In this embodiment of the disclosure, the feedback form information created by the first account includes the feedback target account type. When the first account goes online and publishes the feedback form information, only the second account belonging to the feedback target account type can see the interaction entry, that is, the interaction entry is only provided to the second account belonging to the feedback target account type.

[0105] It is understandable that when the first account creates a request form to obtain satisfaction feedback information for a certain product it has sold, in order to obtain effective feedback, it is desirable to provide an interaction entry only to the second account that has previously purchased the product, that is, to only obtain the request feedback from the second account that has purchased the product. Based on this, in this embodiment of the disclosure, when the first account creates the request form information, the target account type for feedback can be set to the second account that has purchased the product.

[0106] It should be noted that, in this embodiment of the disclosure, the target account type for feedback can also be a full set of second accounts, a second account with followers, or a group of second accounts that meet the specified tags, etc., and this embodiment of the disclosure does not impose specific restrictions on this.

[0107] In some embodiments, a requirements survey form is generated based on the requirements feedback form information, and the interaction entry point for the generated interactive information includes the requirements survey form.

[0108] In this embodiment of the disclosure, after obtaining the demand feedback form information provided by the first account, a demand survey form is generated based on the demand feedback form information, and the interaction entry point of the generated interactive information includes the demand survey form.

[0109] In some embodiments, where the demand feedback form information includes feedback category information, the demand survey form includes feedback category information, wherein the feedback category information includes at least one selectable product category, and / or at least one pre-released product category.

[0110] In this embodiment of the disclosure, the feedback form information provided by the first account includes feedback category information, wherein the feedback category information includes at least one allowed product category.

[0111] Understandably, if the first account is a food influencer promoting food products, and the feedback form requires creating a survey to gather user preferences for certain foods, the first account can set the feedback category to allow only categories under the food category. After the first account publishes the feedback form, the second account can then use the interactive portal to submit feedback on a specific target product within the food category. Alternatively, if the first account sells men's clothing, and the feedback form requires creating a survey to gather user preferences for men's clothing, the first account can set the feedback category to allow only categories under the men's clothing category, and so on.

[0112] In this embodiment of the disclosure, when the first account submits a feedback form, it can fill in the feedback category information field, which helps the first account obtain effective feedback, avoids too much invalid feedback, and facilitates sorting and data statistics.

[0113] In this embodiment of the disclosure, the demand survey form created based on the demand feedback form information provided by the first account includes feedback category information, wherein the feedback category information includes at least one pre-released product information.

[0114] In this embodiment, the second account can score the pre-released products set by the first account according to its level of desire. The second account can give the desired pre-released products a full score or a high score, and give the unwanted pre-released products a low score. The first account can obtain the second account's feedback on the pre-released products based on the scores of the pre-released products, and adjust the live-streaming sales products in a timely manner.

[0115] Understandably, when selecting products, the first account (seller) has a large number of items and wants to obtain feedback from the second account (buyer) regarding their product needs. Based on this, they provide a feedback form, which includes at least one pre-released product information. The first account submits the feedback form, and the second account provides feedback on at least one pre-released product information through the interaction portal. In this way, the first account can effectively obtain feedback from the second account and decide on the target products to promote, thereby increasing the success rate of transactions.

[0116] In this embodiment of the disclosure, the feedback form information submitted by the first account includes feedback category information, wherein the feedback category information includes at least one allowed product category and at least one pre-released product information.

[0117] It should be noted that, in this embodiment of the disclosure, the feedback category information includes at least one allowed product category and at least one pre-released product information. When the second account submits feedback through the interactive portal, it can provide feedback on both of the above, or it can provide feedback on only one of them. This embodiment of the disclosure does not impose any specific restrictions on this.

[0118] In some embodiments, the system receives demand feedback information sent by the terminal where the second account is located based on the demand feedback form information; wherein the demand feedback information is generated by the second account filling out and submitting a demand survey form through the interactive entry.

[0119] In this embodiment of the disclosure, after obtaining the demand feedback form information provided by the first account, in response to the first operation of the first account publishing the demand feedback form information, interactive information of the demand feedback form information is generated. The interactive information provides an interactive entry point for the demand feedback form information. Furthermore, the interactive information of the demand feedback form information is sent to the terminal where the second account is located.

[0120] The interaction information includes sending a demand feedback form to the terminal where the second account is located. The interaction entry point for the interaction information includes a demand survey form. After receiving the demand survey form, the second account can fill in the demand survey form, provide demand feedback information, and further provide feedback to the first account, so that the first account can collect the demand feedback information from the second account.

[0121] In some embodiments, a first list is generated based on the feedback information; wherein the first list includes first feedback information; in response to a second operation of receiving a first account deleting the first feedback information from the first list, the first feedback information is deleted from the first list; in response to a third operation of receiving a first account adding the first feedback information from the first list to its favorites, the first feedback information is added to its favorites.

[0122] It is understood that in this embodiment of the disclosure, an interactive entry point can be provided to multiple second accounts. Multiple second accounts can provide feedback information through the interactive entry point. In order to facilitate the first account to view the feedback information of multiple second accounts, in this embodiment of the disclosure, a first list is generated based on the feedback information of the second accounts. The first list displays a list of feedback information, including at least one feedback information.

[0123] In this embodiment of the disclosure, after receiving the request feedback information sent by the terminal where the second account is located based on the request feedback form information, a first list can be generated according to the request feedback information. In this embodiment of the disclosure, the first list can be generated in a certain order according to the time of receipt of the request feedback information or the type of request feedback information.

[0124] In the case of receiving demand feedback information from multiple terminals of the second account based on demand feedback form information, the first list generated according to the demand feedback information may include multiple demand feedback information, including the first demand feedback information.

[0125] The first list may display the username ID of the second account, the product category information proposed by the second account in its feedback information, etc. This embodiment of the disclosure does not impose specific limitations on this.

[0126] Understandably, the first account can view all the feedback information provided by the second accounts in the first list, and can selectively view and filter the feedback information that interests them. For example, the first account can filter and view the feedback information of the second accounts that meets specific conditions, or it can filter and view the feedback information of the second accounts within a specific time period.

[0127] In this embodiment of the disclosure, the first account can delete or favorite the feedback information in the second list.

[0128] Understandably, the first account can delete feedback from the second account in the second list that lacks substantive content, thus removing invalid feedback and retaining only valuable feedback to facilitate the first account's understanding of the second account's needs. Alternatively, the first account can bookmark valuable feedback from the second account in the second list, adding it to a favorites list for easy access and improved processing efficiency.

[0129] In some embodiments, the demand feedback information includes a first target product, and the number of demand feedback entries including the same first target product is obtained; based on the number of demand feedback entries, different demand distribution ratios for the first target product are generated, and / or demand popularity information for different first target products is generated.

[0130] In this embodiment of the disclosure, after obtaining the demand feedback information from the second account, the demand feedback information provided by the second account is processed to identify the first target product in the demand feedback information.

[0131] It is understandable that after obtaining the first target product included in the demand feedback information, it is possible to obtain the number of demand feedback messages that include the same first target product. Among them, a demand feedback message may contain more than one first target product. The demand feedback message that includes the first target product is counted once, and when counting another first target product, the demand feedback message for the other first target product is counted once.

[0132] Understandably, based on the number of demand feedback entries, different demand distribution ratios for the primary target product and / or different demand popularity information for the primary target product are generated.

[0133] In this embodiment of the disclosure, the demand distribution ratio of different first target products can be displayed in a chart, and / or the demand popularity information of different first target products can be provided. This allows the first account to intuitively understand the product situation of multiple second accounts, and thus adjust the products sold according to the obtained demand distribution ratio of different first target products, so as to improve the transaction success rate.

[0134] In some embodiments, in response to receiving a fourth operation from a first account that publishes a second target product, a push message is sent to the terminal of the second account that meets preset conditions; wherein, the preset conditions are that the first target product in the second account's demand feedback information includes the second target product.

[0135] It is understandable that the feedback information sent by the terminal where the second account is located may include the first target product that the second account wants, and may include at least one first target product.

[0136] In this embodiment of the disclosure, in response to receiving a fourth operation from the first account that publishes the second target product, a push message is sent to the terminal of the second account that meets the preset conditions.

[0137] The preset condition can be that the first target product information in the second account's demand feedback information includes the second target product.

[0138] In this embodiment of the disclosure, a push message is sent to the terminal of the second account that meets the preset conditions, so as to remind the second account in a timely manner that the target product belonging to the second target product has been put on the shelves, thereby attracting the second account to purchase the target product and thus improving the transaction success rate.

[0139] In this embodiment of the disclosure, sending a push message to the second account can be a Push message sent to the second account. The first account can edit the content to be sent and provide a link or click the Push to allow the second account to directly jump to the homepage of the corresponding target product, making it convenient for the second account to make a purchase.

[0140] In some embodiments, the demand information processing method provided in this disclosure further includes: in response to receiving the first account's cancellation of the demand feedback form information, closing the interaction entry.

[0141] Understandably, if the first account wants to close the interaction portal early after posting the feedback form, it can take the feedback form offline and close the interaction portal in advance.

[0142] In some embodiments, a second list is generated based on the demand feedback form information; wherein the second list includes the first demand feedback form information; in response to a sixth operation received from the first account to delete the first demand feedback form information, the first demand feedback form information is deleted from the second list.

[0143] In this embodiment of the disclosure, a second list is generated based on the demand feedback form information. The second list can be generated in a certain order based on the creation time of the demand feedback form information or the type of demand feedback form information.

[0144] In this embodiment of the disclosure, a second list is generated based on the information in the request feedback form. The request feedback forms created by the second account are summarized to generate the second list. Thus, the first account can retrieve and view the information in the request feedback forms created in the past through the second list, thereby effectively preserving the record of historical user requests.

[0145] It should be noted that in this embodiment of the disclosure, the first account can view and filter the second list, and the first account can choose to delete the first demand feedback form information from the second list. In response to receiving the operation of the first account to delete the first demand feedback form information, the first demand feedback form information is deleted from the second list.

[0146] Figure 4 This is a structural diagram of a demand information processing device 1 according to an exemplary embodiment.

[0147] like Figure 4 As shown, the demand information processing device 1 includes: an information acquisition unit 11, an information generation unit 12, and an information provision unit 13.

[0148] Information acquisition unit 11 is used to acquire the request feedback form information submitted by the first account.

[0149] The information generation unit 12 is used to respond to the first operation of receiving the first account's published demand feedback form information, and to generate interactive information of the demand feedback form information, which provides an interactive entry point for the demand feedback form information.

[0150] The information providing unit 13 is used to send interactive information of the request feedback form to the terminal where the second account is located.

[0151] like Figure 5 As shown, in some embodiments, the information acquisition unit 11 includes a process providing module 111 and an information receiving module 112.

[0152] The process providing module 111 is used to respond to the feedback form creation request sent by the first account and provide feedback form creation process information to the first account.

[0153] The information receiving module 112 is used to receive the request feedback form information sent by the first account. The request feedback form information is generated by the first account based on the feedback form creation process information.

[0154] In some embodiments, the requirement feedback form information includes at least one of the following fields:

[0155] Feedback form name;

[0156] Feedback Form Introduction;

[0157] The start and end dates for the feedback form to take effect;

[0158] Feedback on the target account type;

[0159] Feedback category information.

[0160] In some embodiments, the information providing unit 13 is specifically used to send interactive information of demand feedback form information to the terminal where the second account belonging to the feedback target account type is located; wherein, the demand feedback form information includes the feedback target account type.

[0161] like Figure 6 As shown, in some embodiments, the demand information processing device 1 further includes a survey form generation unit 14.

[0162] The survey form generation unit 14 is used to generate a demand survey form based on the demand feedback form information; the interactive entry point for the generated interactive information includes the demand survey form.

[0163] like Figure 6 As shown, in some embodiments, the demand information processing device 1 further includes a feedback information termination unit 15.

[0164] Feedback information termination unit 15 is used to receive demand feedback information sent by the terminal where the second account is located based on the demand feedback form information; wherein, the demand feedback information is generated by the second account filling in and submitting the demand survey form through the interaction entry.

[0165] like Figure 7 As shown, in some embodiments, the demand information processing device 1 further includes: a first list generation unit 16, a first list deletion unit 17, and a first list collection unit 18.

[0166] The first list generation unit 16 is used to generate a first list based on the demand feedback information; wherein the first list includes the first demand feedback information.

[0167] The first list deletion unit 17 is used to delete the first request feedback information from the first list in response to receiving the first request feedback information for the first account to be deleted from the first list.

[0168] The first list collection unit 18 is used to respond to a third operation in response to receiving the first demand feedback information in the first list of collections of the first account, and to add the first demand feedback information to the collection.

[0169] like Figure 8 As shown, in some embodiments, the demand information processing device 1 further includes a data acquisition unit 19 and an analysis and generation unit 20.

[0170] The data acquisition unit 19 is used to acquire the number of demand feedback messages that include demand feedback information for the same first target product; wherein the demand feedback information includes the first target product.

[0171] The analysis and generation unit 20 is used to generate different demand distribution ratios for the first target product and / or different demand popularity information for the first target product based on the number of demand feedback entries.

[0172] like Figure 9 As shown, in some embodiments, the demand information processing device 1 further includes a push message sending unit 21.

[0173] The push message sending unit 21 is used to send a push message to the terminal of the second account that meets preset conditions in response to receiving the fourth operation of the first account publishing the second target product; wherein the preset conditions are that the first target product in the second account's demand feedback information includes the second target product.

[0174] like Figure 9 As shown, in some embodiments, the demand information processing device 1 further includes an interactive entry closing unit 22.

[0175] The interaction entry closing unit 22 is used to close the interaction entry in response to the fifth operation of receiving the first account's cancellation of the posting request feedback form information.

[0176] like Figure 10 As shown, in some embodiments, the demand information processing device 1 further includes: a second list generation unit 23 and a second list deletion unit 24.

[0177] The second list generation unit 23 is used to generate a second list based on the information from the demand feedback form; wherein the second list includes the information from the first demand feedback form.

[0178] The second list deletion unit 24 is used to delete the first request feedback form information from the second list in response to the sixth operation of receiving the first account's request to delete the first request feedback form information.

[0179] Regarding the apparatus in the above embodiments, the specific manner in which each module performs its operation has been described in detail in the embodiments related to the method, and will not be elaborated upon here.

[0180] Figure 11 This is a block diagram illustrating an electronic device 100 for a demand information processing method according to an exemplary embodiment.

[0181] For example, electronic device 100 may be a mobile phone, computer, digital broadcasting terminal, messaging device, game console, tablet device, medical device, fitness equipment, personal digital assistant, etc.

[0182] like Figure 11As shown, the electronic device 100 may include one or more of the following components: a processing component 101, a memory 102, a power supply component 103, a multimedia component 104, an audio component 105, an input / output (I / O) interface 106, a sensor component 107, and a communication component 108.

[0183] Processing component 101 typically controls the overall operation of electronic device 100, such as operations associated with display, telephone calls, data communication, camera operation, and recording operations. Processing component 101 may include one or more processors 1011 to execute instructions to perform all or part of the steps of the methods described above. Furthermore, processing component 101 may include one or more modules to facilitate interaction between processing component 101 and other components. For example, processing component 101 may include a multimedia module to facilitate interaction between multimedia component 104 and processing component 101.

[0184] Memory 102 is configured to store various types of data to support the operation of electronic device 100. Examples of such data include instructions for any application or method operating on electronic device 100, contact data, phonebook data, messages, pictures, videos, etc. Memory 102 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as SRAM (Static Random-Access Memory), EEPROM (Electrically Erasable Programmable Read-Only Memory), EPROM (Erasable Programmable Read-Only Memory), PROM (Programmable Read-Only Memory), ROM (Read-Only Memory), magnetic storage, flash memory, magnetic disk, or optical disk.

[0185] Power supply component 103 provides power to various components of electronic device 100. Power supply component 103 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power to electronic device 100.

[0186] Multimedia component 104 includes a touch display screen that provides an output interface between the electronic device 100 and the user. In some embodiments, the touch display screen may include an LCD (Liquid Crystal Display) and a TP (Touch Panel). The touch panel includes one or more touch sensors to sense touches, swipes, and gestures on the touch panel. The touch sensors may sense not only the boundaries of the touch or swipe action but also the duration and pressure associated with the touch or swipe operation. In some embodiments, multimedia component 104 includes a front-facing camera and / or a rear-facing camera. When the electronic device 100 is in an operating mode, such as a shooting mode or a video mode, the front-facing camera and / or the rear-facing camera may receive external multimedia data. Each front-facing camera and rear-facing camera may be a fixed optical lens system or have focal length and optical zoom capabilities.

[0187] Audio component 105 is configured to output and / or input audio signals. For example, audio component 105 includes a MIC (microphone) configured to receive external audio signals when electronic device 100 is in an operating mode, such as call mode, recording mode, and voice recognition mode. The received audio signals may be further stored in memory 102 or transmitted via communication component 108. In some embodiments, audio component 105 also includes a speaker for outputting audio signals.

[0188] I / O interface 2112 provides an interface between processing component 101 and peripheral interface modules, such as keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to, home buttons, volume buttons, start buttons, and lock buttons.

[0189] Sensor assembly 107 includes one or more sensors for providing state assessments of various aspects of electronic device 100. For example, sensor assembly 107 may detect the on / off state of electronic device 100, the relative positioning of components such as the display and keypad of electronic device 100, changes in position of electronic device 100 or a component of electronic device 100, the presence or absence of user contact with electronic device 100, orientation or acceleration / deceleration of electronic device 100, and temperature changes of electronic device 100. Sensor assembly 107 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact. Sensor assembly 107 may also include an optical sensor, such as a CMOS (Complementary Metal Oxide Semiconductor) or CCD (Charge-coupled Device) image sensor, for use in imaging applications. In some embodiments, sensor assembly 107 may also include an accelerometer, gyroscope, magnetometer, pressure sensor, or temperature sensor.

[0190] Communication component 108 is configured to facilitate wired or wireless communication between electronic device 100 and other devices. Electronic device 100 can access wireless networks based on communication standards, such as WiFi, 2G, or 3G, or combinations thereof. In one exemplary embodiment, communication component 108 receives broadcast signals or broadcast-related information from an external broadcast management system via a broadcast channel. In one exemplary embodiment, communication component 108 also includes an NFC (Near Field Communication) module to facilitate short-range communication. For example, the NFC module may be implemented based on RFID (Radio Frequency Identification) technology, IrDA (Infrared Data Association) technology, UWB (Ultra Wide Band) technology, BT (Bluetooth) technology, and other technologies.

[0191] In an exemplary embodiment, the electronic device 100 may be implemented by one or more ASICs (Application Specific Integrated Circuits), DSPs (Digital Signal Processors), digital signal processing devices (DSPDs), PLDs (Programmable Logic Devices), FPGAs (Field Programmable Gate Arrays), controllers, microcontrollers, microprocessors, or other electronic components to execute the aforementioned requirement information processing method. It should be noted that the implementation process and technical principles of the electronic device in this embodiment are explained in the foregoing description of the requirement information processing method of this disclosure embodiment, and will not be repeated here.

[0192] The electronic device provided in this disclosure can execute the demand information processing method as described in some of the above embodiments, and its beneficial effects are the same as those of the above-described demand information processing method, which will not be repeated here.

[0193] To implement the above embodiments, this disclosure also proposes a storage medium.

[0194] When the instructions in the storage medium are executed by the processor of the electronic device, the electronic device is able to perform the demand information processing method as described above. For example, the storage medium may be ROM (Read Only Memory Image), RAM (Random Access Memory), CD-ROM (Compact Disc Read-Only Memory), magnetic tape, floppy disk, and optical data storage device, etc.

[0195] To implement the above embodiments, this disclosure also provides a computer program product that, when executed by the processor of an electronic device, enables the electronic device to perform the demand information processing method as described above.

[0196] Other embodiments of this disclosure will readily occur to those skilled in the art upon consideration of the specification and practice of the invention disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of this disclosure that follow the general principles of this disclosure and include common knowledge or customary techniques in the art not disclosed herein. The specification and examples are to be considered exemplary only, and the true scope and spirit of this disclosure are indicated by the following claims.

[0197] It should be understood that this disclosure is not limited to the precise structures described above and shown in the accompanying drawings, and various modifications and changes can be made without departing from its scope. The scope of this disclosure is limited only by the appended claims.

Claims

1. A method for processing demand information, characterized in that, include: In response to the feedback form creation request sent by the first account, provide the first account with feedback form creation process information; The system receives a request feedback form from the first account. The request feedback form is generated by the first account based on the feedback form creation process information. The request feedback form includes at least one of the following: feedback form name, feedback form description, start and end time of feedback form effectiveness, target account type, and feedback category information. In the e-commerce scenario, the seller account is the first account and the buyer account is the second account. In response to receiving the first operation of the first account publishing the request feedback form information, interactive information of the request feedback form information is generated, the interactive information provides a visual interactive entry point of the request feedback form information, and the visual interactive entry point is embedded in the homepage interface of the first account; The interaction information of the request feedback form is sent to the terminal where the second account is located; wherein, if the request feedback form information includes the start and end time of the feedback form's effectiveness, the effectiveness time of the interaction information is the start and end time of the feedback form's effectiveness. Before generating the interactive information for the demand feedback form, the method further includes: Based on the information in the feedback form, generate a requirements survey form; The interactive entry point for the generated interactive information includes the demand survey form; The method further includes: When the demand feedback form information includes the feedback category information, the demand survey form includes the feedback category information, wherein the feedback category information includes at least one selectable product category, and / or at least one pre-released product category; The system receives the feedback information from the terminal where the second account is located, which is sent via interactive information about the feedback form. The feedback information is generated by the second account filling out and submitting the feedback form through the visual interactive portal. The demand feedback information is processed to identify the first target product in the demand feedback information; The number of demand feedback entries that include the demand feedback information for the same first target product; Based on the number of demand feedback entries, generate different demand distribution ratios for the first target product and / or different demand popularity information for the first target product.

2. The method according to claim 1, characterized in that, When the feedback form information includes the target account type, the step of sending the feedback form information to the terminal where the second account is located includes: Interactive information is sent to the terminal of the second account belonging to the target account type of the feedback to send the request feedback form information.

3. The method according to claim 1, characterized in that, The method further includes: Based on the feedback information, a first list is generated; wherein, the first list includes the first feedback information. In response to receiving a second operation that the first account deletes the first request feedback information from the first list, the first request feedback information is deleted from the first list. In response to receiving the first request feedback information from the first list in the first account's favorites, a third operation is performed to add the first request feedback information to the favorites.

4. The method according to claim 1, characterized in that, The method further includes: In response to receiving a fourth operation from the first account that publishes a second target product, a push message is sent to the terminal where the second account is located if a preset condition is met; wherein, the preset condition is that the first target product in the demand feedback information of the second account includes the second target product.

5. The method according to claim 1, characterized in that, The method further includes: In response to receiving the fifth operation from the first account canceling the publication of the request feedback form, the interaction entry is closed.

6. The method according to claim 1, characterized in that, The method further includes: Based on the information in the demand feedback form, a second list is generated; wherein, the second list includes the information in the first demand feedback form; In response to the sixth operation of receiving the first account's request to delete the first request feedback form information, the first request feedback form information is deleted from the second list.

7. A demand information processing device, characterized in that, include: The information acquisition unit is used to acquire information from the request feedback form submitted by the first account. The feedback form information includes at least one of the following: feedback form name, feedback form description, feedback form effective start and end time, target account type, and feedback category information; wherein, in the e-commerce scenario, the seller account is the first account and the buyer account is the second account; An information generation unit is used to respond to a first operation of receiving the first account publishing the demand feedback form information, generate interactive information of the demand feedback form information, the interactive information provides a visual interactive entry point of the demand feedback form information, and the visual interactive entry point is embedded in the homepage interface of the first account; An information providing unit is used to send interactive information of the demand feedback form to the terminal where the second account is located; wherein, when the demand feedback form includes the start and end time of the feedback form's effectiveness, the effectiveness time of the interactive information is the start and end time of the feedback form's effectiveness. The survey form generation unit is used to generate a demand survey form based on the demand feedback form information; the interaction entry point of the generated interactive information includes the demand survey form. When the demand feedback form information includes the feedback category information, the demand survey form includes the feedback category information, wherein the feedback category information includes at least one selectable product category, and / or at least one pre-released product category; The device further includes: The feedback information termination unit is used to receive the feedback information sent by the interaction information of the feedback form submitted by the terminal where the second account is located; wherein, the feedback information is generated by the second account filling in and submitting the feedback form through the visual interaction portal, and the feedback information is used to generate the distribution ratio and / or popularity information of the demand. The data acquisition unit is used to process the demand feedback information, identify the first target product in the demand feedback information, and acquire the number of demand feedback entries that include the same first target product. The analysis and generation unit is used to generate different demand distribution ratios for the first target product and / or different demand popularity information for the first target product based on the number of demand feedback entries. The information acquisition unit includes: The process providing module is used to respond to the feedback form creation request sent by the first account and provide the first account with feedback form creation process information; The information receiving module is used to receive the request feedback form information sent by the first account, wherein the request feedback form information is generated by the first account based on the feedback form creation process information.

8. The apparatus according to claim 7, characterized in that, The information providing unit is specifically used to send interactive information of the request feedback form to the terminal of the second account belonging to the feedback target account type; wherein, the request feedback form includes the feedback target account type.

9. The apparatus according to claim 7, characterized in that, The device further includes: The first list generation unit is used to generate a first list based on the demand feedback information; wherein the first list includes the first demand feedback information. The first list deletion unit is configured to delete the first request feedback information from the first list in response to a second operation of receiving the first account's deletion of the first request feedback information from the first list. The first list collection unit is used to respond to a third operation in response to receiving the first request feedback information collected by the first account in the first list, by adding the first request feedback information to the collection.

10. The apparatus according to claim 7, characterized in that, The device further includes: A push message sending unit is configured to, in response to receiving a fourth operation from the first account that publishes a second target product, send a push message to the terminal where the second account is located if a preset condition is met; wherein, the preset condition is that the first target product in the demand feedback information of the second account includes the second target product.

11. The apparatus according to claim 7, characterized in that, The device further includes: The interaction entry closing unit is used to close the interaction entry in response to the fifth operation received from the first account canceling the publication of the request feedback form.

12. The apparatus according to claim 7, characterized in that, The device further includes: The second list generation unit is used to generate a second list based on the demand feedback form information; wherein, the second list includes the first demand feedback form information; The second list deletion unit is used to delete the first request feedback form information from the second list in response to the sixth operation of receiving the first account's request to delete the first request feedback form information.

13. An electronic device, characterized in that, include: processor; Memory used to store the processor's executable instructions; The processor is configured to execute the instructions to implement the demand information processing method as described in any one of claims 1 to 6.

14. A storage medium, characterized in that, When the instructions in the storage medium are executed by the processor of the electronic device, the electronic device is able to perform the demand information processing method as described in any one of claims 1 to 6.

15. A computer program product comprising a computer program that, when executed by a processor, implements the demand information processing method according to any one of claims 1 to 6.

Images