A Metaverse Government Service Center Management System and Method

Abstract

The present invention provides a management system and method for a Metaverse government service center, the system comprising: an entity mapping module for acquiring the architectural parameters of a physical hall, and mapping the physical hall based on the architectural parameters to obtain a Metaverse virtual hall; an interaction module for constructing an interactive link between the Metaverse virtual hall and the physical hall, and synchronously transmitting the target request of the user received by the Metaverse virtual hall to the physical hall; a management module for synchronously updating the processing data of the physical hall on the target request in the Metaverse virtual hall, and managing the work items of the government service center based on the update process. This avoids the situation of users waiting in line to handle business on site, improves the efficiency of user service, manages the physical hall through the Metaverse virtual hall, simplifies management operations, and facilitates timely and effective understanding of the operation of various departments.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a metaverse government service center management system and method. Background Art

[0002] The government service center is a comprehensive place that provides government services, such as social security, property transfer, etc., which provides great convenience for the public to handle business;

[0003] However, the current traditional physical hall service model has the following disadvantages:

[0004] On the one hand, applicants need to go to the physical hall to experience the hall's services, and because various businesses are gathered in the same place, the queues are long, wasting a lot of time;

[0005] On the other hand, the applications in the halls are relatively scattered, and the independent operation of each hall makes it difficult to manage and supervise each hall;

[0006] Therefore, the present invention provides a Metaverse Government Service Center management system and method. Summary of the invention

[0007] The present invention provides a Metaverse government service center management system and method, which is used to create a Metaverse virtual hall and interact the Metaverse virtual hall with the physical hall, so as to facilitate the real-time synchronization of target requests submitted by users received from the Metaverse virtual hall to the physical hall, thereby avoiding queuing for on-site business handling and improving the service efficiency for users. At the same time, the processing data of the physical hall is updated in real time in the Metaverse virtual hall, so that users can check the processing progress in time. Finally, the physical hall is managed through the Metaverse virtual hall, which simplifies management operations, facilitates timely and effective understanding of the operation status of each department, and improves the management and supervision effect of the government service center.

[0008] The present invention provides a Metaverse Government Service Center Management System, including:

[0009] The entity mapping module is used to obtain the architectural parameters of the physical hall and map the physical hall based on the architectural parameters to obtain the metaverse virtual hall;

[0010] An interaction module, used to build an interaction link between the Metaverse virtual lobby and the physical lobby, and synchronously transmit the user's target request received by the Metaverse virtual lobby to the physical lobby based on the interaction link;

[0011] The management module is used to synchronize the processing data of the physical hall on the target request in the Metaverse virtual hall, and manage the work projects of the government service center based on the update process.

[0012] Preferably, in a Metaverse Government Service Center Management System, the entity mapping module includes:

[0013] A parameter acquisition unit, configured to acquire a satellite image of the physical hall, determine a building outline of the physical hall based on the satellite image, and extract a first building parameter corresponding to the building outline based on the satellite image;

[0014] A map acquisition unit, used to acquire a building map of the physical hall, and determine the number of business windows included in the physical hall and the location distribution of each business window in the physical hall based on the building map;

[0015] A data acquisition unit, used to determine the building vector data and attribute information of each business window in turn based on the location distribution, and obtain the second building parameter of the physical hall based on the building vector data and the attribute information;

[0016] The data aggregation unit is used to aggregate the first building parameter and the second building parameter to obtain the final building parameter of the physical hall.

[0017] Preferably, in a Metaverse Government Service Center Management System, the data aggregation unit comprises:

[0018] The parameter acquisition subunit is used to obtain the architectural parameters of the final physical hall, and cluster the architectural parameters based on the preset data category labels to obtain a sub-architectural parameter set;

[0019] The parameter analysis subunit is used to determine the target value corresponding to each building parameter in each sub-building parameter set, and determine the data change trend corresponding to the building parameter in a preset rectangular coordinate system based on the target value;

[0020] The parameter screening subunit is used to analyze the data change trend corresponding to the building parameters based on the conventional building dimensions, determine the confidence of the building parameters contained in each sub-building parameter set, and eliminate the building parameters with a confidence less than a preset threshold to obtain the final building parameters of the physical hall.

[0021] Preferably, in a Metaverse Government Service Center Management System, the entity mapping module includes:

[0022] A parameter calling unit is used to create a virtual space and map the architectural parameters of the physical hall in the virtual space to obtain an initial virtual hall;

[0023] The virtual lobby improvement unit is used to perform three-dimensional detection on the physical lobby, obtain the coordinate values ​​of each key point of the physical lobby, and at the same time, determine the coordinate value conversion rule between the virtual space and the real space based on the imaging principle of the virtual space, and convert the coordinate values ​​of each key point of the physical lobby based on the coordinate value conversion rule, and correct the initial virtual lobby in the virtual space based on the conversion result;

[0024] The virtual hall creation unit is used to obtain the architectural style of the architectural components of the physical hall, learn the architectural style based on a preset deep learning model, and render the revised architectural style of the initial virtual hall based on the learning results to obtain the final metaverse virtual hall.

[0025] Preferably, in a Metaverse Government Service Center Management System, the parameter calling unit comprises:

[0026] A reference plane determination subunit is used to set a spatial reference plane in the virtual space and use the spatial reference plane as a reference plane for the virtual hall to be constructed;

[0027] The model building subunit is used to determine the size information and structural characteristics of different building surfaces of the physical hall based on the building parameters, and determine the scaling ratio between the virtual hall to be built and the physical hall.

[0028] The model building subunit is also used to map virtual building surfaces in virtual space through scaling according to the size information and structural features of different building surfaces of the physical hall, and connect the virtual building surfaces with the reference surface to obtain an initial virtual hall.

[0029] Preferably, in a Metaverse Government Service Center Management System, the interaction module includes:

[0030] A project encapsulation construction unit is used to determine the interactive projects of the Metaverse virtual lobby, encapsulate the interactive projects into corresponding container images, and determine the interactive properties of each target container image obtained after encapsulation;

[0031] An interactive link construction unit, used to determine the correspondence between each target container image and each office window in the physical hall based on the interactive attribute, and connect each target container to the corresponding interactive interface based on the correspondence, and construct a distributed interactive link between the physical hall and the virtual hall of the metaverse based on the connection result;

[0032] A request determination unit, configured to receive an interaction request submitted by a user, and verify the user's real information based on the interaction request, and generate a virtual avatar for the user based on the Metaverse virtual lobby after the verification is passed, and monitor the target request made by the user in the Metaverse virtual lobby in real time based on the virtual avatar;

[0033] The request transmission unit is used to transmit the target request to the corresponding office window in the physical hall based on the distributed interactive link.

[0034] Preferably, in a Metaverse Government Service Center Management System, the request determination unit comprises:

[0035] A virtual object creation subunit, used to retrieve a target virtual avatar from a preset virtual avatar library based on an interactive request submitted by a user, and to display a virtual avatar identifier to the user based on a virtual lobby of the Metaverse;

[0036] An operation analysis subunit, configured to display an interactive virtual body to a user based on the Metaverse virtual lobby, receive control data of a virtual avatar identifier from a user based on a preset virtual controller, and control the virtual avatar identifier to move in the Metaverse virtual lobby based on the control data;

[0037] A request determination subunit is used to determine the spatial characteristics of the virtual avatar identifier and the metaverse virtual hall based on the movement result, and determine the first position coordinates of the virtual avatar identifier and the second position coordinates of the interactive virtual body within a preset distance range from the virtual avatar identifier based on the spatial characteristics;

[0038] The request determination subunit is used to determine the user's target interactive virtual body based on the first position coordinates and the second position coordinates, and control the data interface of the target interactive virtual body to receive the user's target request in real time.

[0039] Preferably, a Metaverse Government Service Center Management System, the management module includes:

[0040] A request processing unit, used to process the received target request based on the physical hall, and monitor in real time the processing data obtained during the physical hall's processing of the target request;

[0041] A data synchronization unit, used to send a state change request to a preset application server, and upload the processed data to the preset application server after the preset application server responds, and the preset application server determines the type of the item to be changed based on the state change request;

[0042] The state change unit is used to control the corresponding application to configure the processing data in the Metaverse Virtual Hall based on the type of project to be changed, and change the display state of the virtual operator in the Metaverse Virtual Hall based on the configuration result, and display the processing progress of the user's target request in real time based on the change result. At the same time, it receives the interactive project transformation instructions submitted by the user in real time, and controls the physical hall to synchronously transform the processing items of the target request based on the interactive project transformation instructions.

[0043] Preferably, in a Metaverse Government Service Center Management System, the state change unit includes:

[0044] The state acquisition subunit is used to obtain the office data of each office window in the physical hall in real time during the working process based on the synchronous update result of the Metaverse virtual hall on the physical hall's processing data, and mark the data source of different office data based on the office window corresponding to the office data;

[0045] An evaluation parameter acquisition subunit is used to determine the evaluation indicators of the physical hall based on the management objectives of the physical hall, and to construct an evaluation indicator system based on the evaluation indicators. At the same time, the evaluation indicator system is modified based on the indicator weights of different evaluation indicators to obtain a target evaluation indicator system;

[0046] The management subunit is used to analyze the marked office data based on the target evaluation index system, obtain the operation evaluation results corresponding to different office windows, and determine the abnormal office windows based on the evaluation results. At the same time, the abnormal type of the abnormal office window is determined based on the marked office data, and the target management plan is matched from the management strategy library based on the abnormal type to manage the abnormal office window.

[0047] Preferably, a method for managing a Metaverse Government Service Center includes:

[0048] Step 1: Obtain the architectural parameters of the physical hall, and map the physical hall based on the architectural parameters to obtain the metaverse virtual hall;

[0049] Step 2: Construct an interactive link between the Metaverse virtual lobby and the physical lobby, and synchronously transmit the user's target request received by the Metaverse virtual lobby to the physical lobby based on the interactive link;

[0050] Step 3: Synchronize the processing data of the physical hall for the target request in the Metaverse virtual hall, and manage the work projects of the government service center based on the update process.

[0051] Other features and advantages of the present invention will be described in the following description, and partly become apparent from the description, or understood by practicing the present invention. The purpose and other advantages of the present invention can be realized and obtained by the structures particularly pointed out in the written description, claims, and drawings.

[0052] The technical solution of the present invention is further described in detail below through the accompanying drawings and embodiments. BRIEF DESCRIPTION OF THE DRAWINGS

[0053] The accompanying drawings are used to provide a further understanding of the present invention and constitute a part of the specification. Together with the embodiments of the present invention, they are used to explain the present invention and do not constitute a limitation of the present invention. In the accompanying drawings:

[0054] Figure 1 This is a structural diagram of a Metaverse Government Service Center Management System in an embodiment of the present invention;

[0055] Figure 2 This is a structural diagram of an entity mapping module in a Metaverse Government Service Center Management System in an embodiment of the present invention;

[0056] Figure 3 This is a flow chart of a method for managing a Metaverse Government Service Center in an embodiment of the present invention. DETAILED DESCRIPTION

[0057] The preferred embodiments of the present invention are described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described herein are only used to illustrate and explain the present invention, and are not used to limit the present invention.

[0058] Embodiment 1:

[0059] This embodiment provides a Metaverse Government Service Center Management System. Figure 1 As shown, including:

[0060] The entity mapping module is used to obtain the architectural parameters of the physical hall and map the physical hall based on the architectural parameters to obtain the metaverse virtual hall;

[0061] An interaction module, used to build an interaction link between the Metaverse virtual lobby and the physical lobby, and synchronously transmit the user's target request received by the Metaverse virtual lobby to the physical lobby based on the interaction link;

[0062] The management module is used to synchronize the processing data of the physical hall on the target request in the Metaverse virtual hall, and manage the work projects of the government service center based on the update process.

[0063] In this embodiment, the physical hall refers to a service hall with an actual office address and office building.

[0064] In this embodiment, the building parameters refer to the height and width of the physical hall and the distribution of different windows in the government service center in the hall.

[0065] In this embodiment, mapping the physical hall based on building parameters means replicating the physical hall through digital twin technology to obtain a digital simulation government service center that is consistent with the structure of the physical hall, thereby facilitating the management of the government service center.

[0066] In this embodiment, the metaverse virtual hall refers to a virtual digital simulation scene obtained by replicating the physical hall through digital twin technology, which is consistent with the structure and window distribution of the physical hall.

[0067] In this embodiment, the interactive link is a data transmission link connecting the Metaverse virtual lobby and the physical lobby. The purpose is to synchronously transmit office requests from different users received by the Metaverse virtual lobby to the physical lobby, thereby achieving rapid response to users' office requests.

[0068] In this embodiment, the target request may be a business request submitted by a user to the Metaverse virtual lobby on a smart terminal, which may specifically be actions such as opening an account and paying social security.

[0069] In this embodiment, the processing data of the target request by the physical hall refers to the parameters such as the reception status, processing speed and processing progress of the target request by the physical hall, which are synchronously displayed in the Metaverse Virtual Hall, so that users can view the processing status of the target request submitted by themselves in real time through the Metaverse Virtual Hall.

[0070] In this embodiment, the work project refers to the management of the work efficiency of each window of the government service center, the processing steps of the target request during the operation process, and the collaborative office capabilities between the windows.

[0071] The beneficial effects of the above technical solution are: by creating a Metaverse virtual hall and interacting the Metaverse virtual hall with the physical hall, it is convenient to synchronize the target requests submitted by users received from the Metaverse virtual hall to the physical hall in real time, thereby avoiding the queuing situation of handling business on the spot, and improving the service efficiency for users. At the same time, the processing data of the physical hall is updated in real time in the Metaverse virtual hall, which is convenient for users to check the processing progress in time. Finally, the physical hall is managed through the Metaverse virtual hall, which simplifies management operations, facilitates timely and effective understanding of the operation status of various departments, and improves the management and supervision of the government service center.

[0072] Embodiment 2:

[0073] Based on Example 1, this example provides a Metaverse Government Service Center Management System. Figure 2 As shown, the entity mapping module includes:

[0074] A parameter acquisition unit, configured to acquire a satellite image of the physical hall, determine a building outline of the physical hall based on the satellite image, and extract a first building parameter corresponding to the building outline based on the satellite image;

[0075] A map acquisition unit, used to acquire a building map of the physical hall, and determine the number of business windows included in the physical hall and the location distribution of each business window in the physical hall based on the building map;

[0076] A data acquisition unit, used to determine the building vector data and attribute information of each business window in turn based on the location distribution, and obtain the second building parameter of the physical hall based on the building vector data and the attribute information;

[0077] The data aggregation unit is used to aggregate the first building parameter and the second building parameter to obtain the final building parameter of the physical hall.

[0078] In this embodiment, the building outline refers to the shape of the physical hall as displayed in the health map.

[0079] In this embodiment, the first architectural parameter refers to a specific design parameter corresponding to the architectural outline of the physical hall, and specifically may be parameters such as the length, width, and height of the physical hall.

[0080] In this embodiment, the building map refers to the construction drawings corresponding to the physical hall when it is built, which are used to display the structural features inside the physical hall.

[0081] In this embodiment, the business window refers to the office area corresponding to different businesses included in the physical hall.

[0082] In this embodiment, the building vector data refers to the orientation of the service window in the physical hall and the size parameters corresponding to different service windows, specifically the length and width of the service window.

[0083] In this embodiment, the attribute information refers to the service types corresponding to different service windows, so as to facilitate determining the open area of ​​different service windows to users according to the service types.

[0084] In this embodiment, the second building parameter refers to the structural dimensions corresponding to different business windows in the physical hall.

[0085] The beneficial effect of the above technical solution is: by respectively determining the architectural outline data of the physical hall and the architectural parameters of different business windows contained in the physical hall, the architectural parameters of the appearance and internal structure of the physical hall can be accurately and effectively acquired, thereby facilitating the accurate and effective reproduction of the metaverse virtual hall, thereby facilitating the management of the physical hall and providing convenience and reliable guarantee.

[0086] Embodiment 3:

[0087] Based on Example 2, this example provides a Metaverse Government Service Center Management System, wherein the data aggregation unit includes:

[0088] The parameter acquisition subunit is used to obtain the architectural parameters of the final physical hall, and cluster the architectural parameters based on the preset data category labels to obtain a sub-architectural parameter set;

[0089] The parameter analysis subunit is used to determine the target value corresponding to each building parameter in each sub-building parameter set, and determine the data change trend corresponding to the building parameter in a preset rectangular coordinate system based on the target value;

[0090] The parameter screening subunit is used to analyze the data change trend corresponding to the building parameters based on the conventional building dimensions, determine the confidence of the building parameters contained in each sub-building parameter set, and eliminate the building parameters with a confidence less than a preset threshold to obtain the final building parameters of the physical hall.

[0091] In this embodiment, the preset data category labels are known in advance and refer to the types of physical hall building parameters that need to be obtained, which may be data categories such as the overall height parameters of the physical hall, the height parameters of each floor, the overall building area, and the area parameters of each business window.

[0092] In this embodiment, the sub-building parameter set refers to the building parameters corresponding to each category after the obtained building parameters are classified according to the preset data category labels.

[0093] In this embodiment, the target value refers to the specific value size corresponding to the building parameter included in each sub-building parameter set.

[0094] In this embodiment, the preset rectangular coordinate system is set in advance and is used to determine the value change of each building parameter in each sub-building parameter set, so as to facilitate locking of abnormal data in each sub-building parameter set.

[0095] In this embodiment, the data change trend refers to the change in the value of each sub-building parameter in a preset rectangular coordinate system.

[0096] In this embodiment, the conventional building size refers to the size variation range of a building under normal circumstances.

[0097] In this embodiment, the confidence level is used to characterize the degree to which different building parameters meet the building dimensions. The more the building dimensions are met, the higher the confidence level.

[0098] In this embodiment, the preset threshold is set in advance and is used as a measurement indicator to measure whether the value of each building parameter meets the building requirements.

[0099] The beneficial effect of the above technical solution is: by classifying the building parameters and displaying the classified building parameters of each category in a preset rectangular coordinate system, it is convenient to effectively analyze the confidence of the building data according to the conventional building dimensions, thereby realizing effective screening of the building parameters according to the confidence, providing reliable data support for the construction of the metaverse virtual hall, thereby facilitating the effective management of the government service center.

[0100] Embodiment 4:

[0101] Based on Example 1, this example provides a Metaverse Government Service Center Management System, wherein the entity mapping module includes:

[0102] A parameter calling unit is used to create a virtual space and map the architectural parameters of the physical hall in the virtual space to obtain an initial virtual hall;

[0103] The virtual lobby improvement unit is used to perform three-dimensional detection on the physical lobby, obtain the coordinate values ​​of each key point of the physical lobby, and at the same time, determine the coordinate value conversion rule between the virtual space and the real space based on the imaging principle of the virtual space, and convert the coordinate values ​​of each key point of the physical lobby based on the coordinate value conversion rule, and correct the initial virtual lobby in the virtual space based on the conversion result;

[0104] The virtual hall creation unit is used to obtain the architectural style of the architectural components of the physical hall, learn the architectural style based on a preset deep learning model, and render the revised architectural style of the initial virtual hall based on the learning results to obtain the final metaverse virtual hall.

[0105] In this embodiment, the virtual space refers to a virtual space created in advance by a computer program, so as to facilitate mapping of the physical hall in the virtual space.

[0106] In this embodiment, the initial virtual lobby refers to a virtual lobby constructed in a virtual space according to the architectural parameters of a physical lobby, and the coordinate values ​​of each key point of the initial virtual lobby need to be further corrected.

[0107] In this embodiment, three-dimensional detection refers to a three-dimensional scan of the physical hall, so as to facilitate determination of the posture data of the physical hall and facilitate accurate and reliable mapping of the physical hall in the virtual space.

[0108] In this embodiment, the key points are selected based on the structural parameters of the physical hall, and specifically may be the corner points of the physical hall.

[0109] In this embodiment, the coordinate value conversion rule is used to convert the coordinate values ​​of the key points of the physical hall in the real space into the coordinate values ​​of the virtual space, so as to correct the initial virtual hall obtained by mapping.

[0110] In this embodiment, the architectural style refers to the colors of different architectural components in the physical hall, as well as the relationship between different architectural components.

[0111] In this embodiment, the preset deep learning model is set in advance and is used to learn the architectural style of the physical hall, so as to facilitate the synchronous update of the architectural style of the virtual hall in the virtual space. Secondly, the architectural style of the physical hall is learned by the preset deep learning model, so as to facilitate the generation of a variety of different architectural styles, thereby realizing the switching of the virtual hall style.

[0112] The beneficial effects of the above technical solution are: by mapping the architectural parameters of the physical hall in the virtual space, the virtual hall corresponding to the physical hall can be accurately and effectively constructed in the virtual space; secondly, by determining the coordinate values ​​of the key points of the physical hall and determining the coordinate value conversion rules according to the imaging principle of the virtual space, the virtual hall mapped can be accurately corrected through the coordinate values ​​of the physical hall; finally, the virtual hall is synchronously updated according to the architectural style of the physical hall, thereby ensuring the accuracy of the virtual hall, providing users with a good office experience, and at the same time, facilitating accurate and effective management of the government service center according to actual conditions.

[0113] Embodiment 5:

[0114] Based on Example 4, this embodiment provides a Metaverse Government Service Center Management System, wherein the parameter calling unit includes:

[0115] A reference plane determination subunit is used to set a spatial reference plane in the virtual space and use the spatial reference plane as a reference plane for the virtual hall to be constructed;

[0116] The model building subunit is used to determine the size information and structural characteristics of different building surfaces of the physical hall based on the building parameters, and determine the scaling ratio between the virtual hall to be built and the physical hall.

[0117] The model building subunit is also used to map virtual building surfaces in virtual space through scaling according to the size information and structural features of different building surfaces of the physical hall, and connect the virtual building surfaces with the reference surface to obtain an initial virtual hall.

[0118] In this embodiment, the spatial reference plane refers to a plane set in the virtual space that can be used as a benchmark or reference, so as to achieve mapping of the physical hall in the virtual space.

[0119] In this embodiment, the reference plane refers to a set reference plane as the bottom surface of the physical hall when it is mapped in the virtual space.

[0120] In this embodiment, the structural features refer to the positional relationship and the mosaic relationship between different building surfaces, so as to ensure an effective virtual hall in the virtual space.

[0121] In this embodiment, the scaling ratio refers to the proportional relationship between the size of the virtual hall constructed in the virtual space and the size of the physical hall, and can be adjusted.

[0122] In this embodiment, the virtual building surface refers to a plane mapped in the virtual space according to the size information of different building surfaces of the physical hall, so as to facilitate the construction of the corresponding virtual hall in the virtual space.

[0123] The beneficial effect of the above technical solution is: by setting a spatial reference surface in the virtual space and determining the proportional relationship between the actual size of the physical hall and the size of the virtual hall to be constructed, the corresponding building surface is mapped in the virtual space according to the proportional relationship, and the building surface is connected to the spatial reference surface, so as to realize the effective construction of the initial virtual hall, provide convenience for the effective management of the government service center, and also facilitate to provide users with a good experience effect.

[0124] Embodiment 6:

[0125] Based on Example 1, this example provides a Metaverse Government Service Center Management System, wherein the interaction module includes:

[0126] A project encapsulation construction unit is used to determine the interactive projects of the Metaverse virtual lobby, encapsulate the interactive projects into corresponding container images, and determine the interactive properties of each target container image obtained after encapsulation;

[0127] An interactive link construction unit, used to determine the correspondence between each target container image and each office window in the physical hall based on the interactive attribute, and connect each target container to the corresponding interactive interface based on the correspondence, and construct a distributed interactive link between the physical hall and the virtual hall of the metaverse based on the connection result;

[0128] A request determination unit, configured to receive an interaction request submitted by a user, and verify the user's real information based on the interaction request, and generate a virtual avatar for the user based on the Metaverse virtual lobby after the verification is passed, and monitor the target request made by the user in the Metaverse virtual lobby in real time based on the virtual avatar;

[0129] The request transmission unit is used to transmit the target request to the corresponding office window in the physical hall based on the distributed interactive link.

[0130] In this embodiment, the interactive items refer to the types of business that can be handled in the Metaverse Virtual Hall, which correspond one-to-one to the types of business in the physical hall.

[0131] In this embodiment, the container image refers to encapsulating the data corresponding to different interactive items in the virtual hall of the Metaverse, so as to facilitate the interaction between each interactive item and the physical hall through the interactive interface.

[0132] In this embodiment, the target container image refers to a package obtained by packaging different interactive projects in corresponding container images.

[0133] In this embodiment, the interaction attribute refers to the interaction type corresponding to different target container images, that is, the type of business handled.

[0134] In this embodiment, determining the correspondence between each target container image and each office window in the physical hall refers to making a one-to-one correspondence between the target container image and different office windows in the physical hall, thereby facilitating establishment of an interactive link between the two.

[0135] In this embodiment, the distributed interactive link refers to connecting each target container image in the metaverse virtual hall with each office window in the physical hall, and at least one interactive link is constructed between the two, thereby realizing the construction of a distributed interactive link.

[0136] In this embodiment, the interaction request refers to a business processing request submitted by a user through the Metaverse Virtual Hall.

[0137] In this embodiment, verifying the real information of the user based on the interaction request means parsing the interaction request to extract the identity information of the user contained therein, thereby retrieving the real information of the user from the server for verification through the identity information.

[0138] In this embodiment, the virtual avatar refers to a virtual character representation generated in the virtual hall of the Metaverse, so that the user can intuitively experience the structure of the virtual hall of the Metaverse and improve the user's experience.

[0139] In this embodiment, real-time monitoring of the target requests made by the user in the virtual hall of the Metaverse based on the virtual avatar means that by determining the position of the virtual avatar in the virtual hall of the Metaverse, the business and type of business that the user needs to handle can be determined, and at the same time, the user's business request must be received through the corresponding reception of the interactive item before the user's final target request can be determined.

[0140] In this embodiment, the target request is transmitted to the corresponding office window in the physical hall based on the distributed interactive link, including:

[0141] Determine the transmission speed of the distributed interactive link for the target request;

[0142] The time length value for the Metaverse virtual hall to complete the processing of the user's target request is calculated based on the transmission speed of the distributed interactive link for the target request, and the interaction efficiency of the Metaverse virtual hall and the physical hall for the user's target request is calculated based on the time length value. The specific steps include:

[0143] The time length for the Metaverse Virtual Hall to complete processing of a user's target request is calculated using the following formula:

[0144]

[0145] Where T represents the time length for the Metaverse Virtual Hall to complete the processing of the user's target request; i represents the current number of times the Metaverse Virtual Hall transmits the target request to the physical hall, and the value range is [1, n]; n represents the total number of times the Metaverse Virtual Hall transmits the target request to the physical hall; m i represents the amount of data transmitted from the Metaverse Virtual Hall to the Physical Hall for the target request for the i-th time; v represents the transmission speed of the distributed interactive link for the target request; max(·) represents the max function, taking the maximum value in time; j represents the current number of distributed interactive links, and its value range is [1, s]; t j represents the time length required for the jth interactive link to feed back the processing data of the physical hall on the target request to the virtual hall of the Metaverse; s represents the total number of distributed interactive links;

[0146] The interaction efficiency of the Metaverse virtual lobby and the physical lobby for the user's target request is calculated according to the following formula:

[0147]

[0148] Where η represents the interaction efficiency between the Metaverse virtual hall and the physical hall for the user's target request; μ represents the error coefficient, and its value range is (0.02, 0.05); T represents the time length value for the Metaverse virtual hall to complete the processing of the user's target request; d represents the time delay value of the distributed transmission link when transmitting the target request; Q represents the expected time length value for the Metaverse to process the user's target request;

[0149] comparing the calculated interaction efficiency with the preset interaction efficiency;

[0150] If the interaction efficiency is less than the preset interaction efficiency, the processing efficiency of the Metaverse Virtual Hall for the user's target request is determined to be unqualified, and the interaction method between the Metaverse Virtual Hall and the physical hall is optimized based on the preset management measures until the interaction efficiency is greater than or equal to the preset interaction efficiency;

[0151] Otherwise, it is determined that the processing efficiency of the Metaverse Virtual Hall for the user's target request is qualified, and the processing operation of the user's target request is completed.

[0152] The above max function is used to calculate the maximum transmission time of the distributed transmission link when the physical hall feeds back the processed data to the virtual hall of the Metaverse through the distributed transmission link.

[0153] The above expected time length values ​​are set in advance.

[0154] The beneficial effect of the above technical solution is: by determining the interactive items in the Metaverse virtual hall, encapsulating the interactive items, and determining the correspondence between each interactive item and the physical hall after encapsulation, it is possible to achieve a one-to-one correspondence between each interactive item in the Metaverse virtual hall and the office window in the physical hall, and finally construct a distributed interactive link based on the corresponding results. At the same time, the user's identity information is verified in the Metaverse virtual hall, and a virtual avatar is generated for the user after the verification, so as to provide a good experience to the user, and accurately and effectively determine the user's final target request according to the position of the virtual avatar in the Metaverse virtual hall and the submitted request, and transmit it to the physical hall through the constructed distributed interactive link, thereby ensuring the effect of the interaction and facilitating the effective management of the government service center during the interaction process.

[0155] Embodiment 7:

[0156] Based on Example 6, this embodiment provides a Metaverse Government Service Center Management System, wherein the request determination unit includes:

[0157] A virtual object creation subunit, used to retrieve a target virtual avatar from a preset virtual avatar library based on an interactive request submitted by a user, and to display a virtual avatar identifier to the user based on a virtual lobby of the Metaverse;

[0158] An operation analysis subunit, configured to display an interactive virtual body to a user based on the Metaverse virtual lobby, receive control data of a virtual avatar identifier from a user based on a preset virtual controller, and control the virtual avatar identifier to move in the Metaverse virtual lobby based on the control data;

[0159] A request determination subunit is used to determine the spatial characteristics of the virtual avatar identifier and the metaverse virtual hall based on the movement result, and determine the first position coordinates of the virtual avatar identifier and the second position coordinates of the interactive virtual body within a preset distance range from the virtual avatar identifier based on the spatial characteristics;

[0160] The request determination subunit is used to determine the user's target interactive virtual body based on the first position coordinates and the second position coordinates, and control the data interface of the target interactive virtual body to receive the user's target request in real time.

[0161] In this embodiment, the preset virtual avatar library is set in advance and is used to store different virtual avatar identifiers.

[0162] In this embodiment, the target virtual avatar refers to a virtual avatar suitable for the current user identity, which is one of the preset virtual avatar libraries.

[0163] In this embodiment, the virtual avatar identification refers to an identification of a certain shape in the virtual hall of the Metaverse that shows the user the user's position in the virtual hall of the Metaverse, so as to provide the user with a good experience.

[0164] In this embodiment, the interactive virtual body refers to the virtual window in the metaverse virtual hall corresponding to each office window in the physical hall.

[0165] In this embodiment, the preset virtual controller is set in advance and is used to receive the user's control data on the virtual avatar identifier in the virtual hall of the metaverse, thereby realizing corresponding control over the movement of the virtual avatar identifier.

[0166] In this embodiment, the control data refers to the user's control over the movement direction of the virtual avatar identifier and the control over the operating behavior in the virtual hall of the metaverse.

[0167] In this embodiment, the spatial feature refers to the relative position between the virtual avatar identifier and the virtual hall of the metaverse.

[0168] In this embodiment, the first position coordinate refers to the specific position coordinate of the virtual avatar identifier in the virtual hall of the metaverse.

[0169] In this embodiment, the second position coordinates refer to the specific position coordinates of the interactive virtual body in the virtual hall of the metaverse.

[0170] In this embodiment, the preset distance range is set in advance and can be adjusted. The purpose is to determine the item that the user wants to interact with by determining the distance between the virtual avatar identifier and different interactive virtual bodies.

[0171] In this embodiment, the target interactive virtual body refers to the project that the user ultimately needs to interact with in the virtual lobby of the metaverse.

[0172] The beneficial effects of the above technical solution are: by generating a corresponding virtual avatar identifier in the Metaverse virtual hall according to the user's interaction request, and controlling the virtual avatar identifier to move in the Metaverse virtual hall according to the user's control parameters through a preset virtual controller, and finally determining the positional relationship between the virtual avatar identifier and the interactive virtual body according to the movement result, the user's target interactive virtual body can be accurately confirmed, and the user's target request can be accurately and effectively locked, thereby ensuring the processing effect of the user's target request, thereby facilitating an effective understanding of the operation of the government service center during the interaction process, and realizing accurate and effective management of the government service center.

[0173] Embodiment 8:

[0174] Based on Example 1, this example provides a Metaverse Government Service Center Management System, wherein the management module includes:

[0175] A request processing unit, used to process the received target request based on the physical hall, and monitor in real time the processing data obtained during the physical hall's processing of the target request;

[0176] A data synchronization unit, used to send a state change request to a preset application server, and upload the processed data to the preset application server after the preset application server responds, and the preset application server determines the type of the item to be changed based on the state change request;

[0177] The state change unit is used to control the corresponding application to configure the processing data in the Metaverse Virtual Hall based on the type of project to be changed, and change the display state of the virtual operator in the Metaverse Virtual Hall based on the configuration result, and display the processing progress of the user's target request in real time based on the change result. At the same time, it receives the interactive project transformation instructions submitted by the user in real time, and controls the physical hall to synchronously transform the processing items of the target request based on the interactive project transformation instructions.

[0178] In this embodiment, the preset application server is set in advance and is used to connect the data transmission channel between the metaverse virtual hall and the physical hall.

[0179] In this embodiment, the state change request refers to the need to synchronously display the processing progress of the physical hall on the user's target request in the metaverse virtual hall.

[0180] In this embodiment, the type of project to be changed refers to an interactive project that needs to change its status in the Metaverse Virtual Hall.

[0181] In this embodiment, controlling the corresponding application to configure the processing data in the Metaverse Virtual Hall refers to adjusting the working parameters of the Metaverse Virtual Hall through the corresponding application, thereby achieving a change in state.

[0182] In this embodiment, the interactive item transformation instruction refers to timely switching of the user's interactive items in the Metaverse virtual lobby, thereby realizing timely and effective processing of the user's target request through the Metaverse virtual lobby.

[0183] The beneficial effect of the above technical solution is: by real-time monitoring of the processing data of the physical hall on user target requests, and uploading the processing data to the preset application server, the status of the metaverse virtual hall can be synchronously updated by calling the corresponding application, thereby ensuring the processing effect of user target requests. At the same time, it is also convenient to effectively manage the government service center's ability to process user target requests, thereby improving management efficiency and management results.

[0184] Embodiment 9:

[0185] Based on Example 8, this example provides a Metaverse Government Service Center Management System, wherein the state change unit includes:

[0186] The state acquisition subunit is used to obtain the office data of each office window in the physical hall in real time during the working process based on the synchronous update result of the Metaverse virtual hall on the physical hall's processing data, and mark the data source of different office data based on the office window corresponding to the office data;

[0187] An evaluation parameter acquisition subunit is used to determine the evaluation indicators of the physical hall based on the management objectives of the physical hall, and to construct an evaluation indicator system based on the evaluation indicators. At the same time, the evaluation indicator system is modified based on the indicator weights of different evaluation indicators to obtain a target evaluation indicator system;

[0188] The management subunit is used to analyze the marked office data based on the target evaluation index system, obtain the operation evaluation results corresponding to different office windows, and determine the abnormal office windows based on the evaluation results. At the same time, the abnormal type of the abnormal office window is determined based on the marked office data, and the target management plan is matched from the management strategy library based on the abnormal type to manage the abnormal office window.

[0189] In this embodiment, the office data refers to parameters such as the processing speed and timeliness of processing of target requests submitted by users by different office windows in the physical hall.

[0190] In this embodiment, data source marking refers to marking office windows corresponding to different office data, so as to facilitate determination of office windows corresponding to different office data according to the marking results.

[0191] In this embodiment, the management goal refers to the operating standards that the government service center needs to achieve during operation.

[0192] In this embodiment, the evaluation index is a reference basis or evaluation basis for evaluating whether the operation of the physical hall meets the expected requirements.

[0193] In this embodiment, the target evaluation index system refers to the final evaluation index system obtained by correcting the constructed flat-foot index system through the index weights.

[0194] In this embodiment, the abnormal office window refers to a window in which office data is abnormal, that is, a window in which office requirements do not meet expected requirements.

[0195] In this embodiment, the abnormality type refers to the reason causing the abnormality of the abnormal office window.

[0196] In this embodiment, the target management solution refers to a solution suitable for solving the abnormal type existing in the current abnormal office window.

[0197] The beneficial effect of the above technical solution is: by acquiring the office data of different office windows in real time during the interaction process, it is possible to accurately and effectively obtain the operation evaluation results of different office windows through corresponding evaluation indicators, and when there are abnormal office windows in the government service center, the abnormal office windows can be managed in time, thereby ensuring the smooth operation of the government service center and improving the management effect of the government service center.

[0198] Embodiment 10:

[0199] This embodiment provides a method for managing a Metaverse Government Service Center. Figure 3 As shown, including:

[0200] Step 1: Obtain the architectural parameters of the physical hall, and map the physical hall based on the architectural parameters to obtain the metaverse virtual hall;

[0201] Step 2: Construct an interactive link between the Metaverse virtual lobby and the physical lobby, and synchronously transmit the user's target request received by the Metaverse virtual lobby to the physical lobby based on the interactive link;

[0202] Step 3: Synchronize the processing data of the physical hall for the target request in the Metaverse virtual hall, and manage the work projects of the government service center based on the update process.

[0203] The beneficial effects of the above technical solution are: by creating a Metaverse virtual hall and interacting the Metaverse virtual hall with the physical hall, it is convenient to synchronize the target requests submitted by users received from the Metaverse virtual hall to the physical hall in real time, thereby avoiding the queuing situation of handling business on the spot, and improving the service efficiency for users. At the same time, the processing data of the physical hall is updated in real time in the Metaverse virtual hall, which is convenient for users to check the processing progress in time. Finally, the physical hall is managed through the Metaverse virtual hall, which simplifies management operations, facilitates timely and effective understanding of the operation status of various departments, and improves the management and supervision of the government service center.

[0204] Obviously, those skilled in the art can make various changes and modifications to the present invention without departing from the spirit and scope of the present invention. Thus, if these modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include these modifications and variations.

Claims

1. A Metaverse Government Service Center Management System, characterized in that: include: The entity mapping module is used to obtain the architectural parameters of the physical hall and map the physical hall based on the architectural parameters to obtain the metaverse virtual hall; An interaction module, used to build an interaction link between the Metaverse virtual lobby and the physical lobby, and synchronously transmit the user's target request received by the Metaverse virtual lobby to the physical lobby based on the interaction link; The management module is used to synchronize the processing data of the physical hall on the target request in the Metaverse virtual hall, and manage the work items of the government service center based on the update process; Wherein, the interaction module includes: A project encapsulation construction unit is used to determine the interactive projects of the Metaverse virtual lobby, encapsulate the interactive projects into corresponding container images, and determine the interactive properties of each target container image obtained after encapsulation; An interactive link construction unit, used to determine the correspondence between each target container image and each office window in the physical hall based on the interactive attribute, and connect each target container to the corresponding interactive interface based on the correspondence, and construct a distributed interactive link between the physical hall and the virtual hall of the metaverse based on the connection result; A request determination unit, configured to receive an interaction request submitted by a user, and verify the user's real information based on the interaction request, and generate a virtual avatar for the user based on the Metaverse virtual lobby after the verification is passed, and monitor the target request made by the user in the Metaverse virtual lobby in real time based on the virtual avatar; A request transmission unit, used for transmitting the target request to a corresponding office window in the physical hall based on a distributed interactive link; The target request is transmitted to the corresponding office window in the physical hall based on the distributed interactive link, including: Determine the transmission speed of the distributed interactive link for the target request; The time length value for the Metaverse virtual hall to complete the processing of the user's target request is calculated based on the transmission speed of the distributed interactive link for the target request, and the interaction efficiency of the Metaverse virtual hall and the physical hall for the user's target request is calculated based on the time length value. The specific steps include: The time length for the Metaverse Virtual Hall to complete processing of user target requests is calculated according to the following formula: Where T represents the time length for the Metaverse Virtual Hall to complete the processing of the user's target request; i represents the current number of times the Metaverse Virtual Hall transmits the target request to the physical hall, and the value range is [1, n]; n represents the total number of times the Metaverse Virtual Hall transmits the target request to the physical hall; m i represents the amount of data transmitted from the Metaverse Virtual Hall to the Physical Hall for the target request for the i-th time; v represents the transmission speed of the distributed interactive link for the target request; max(·) represents the max function, taking the maximum value in time; j represents the current number of distributed interactive links, and its value range is [1, s]; t j represents the time length required for the jth interactive link to feed back the processing data of the physical hall on the target request to the virtual hall of the Metaverse; s represents the total number of distributed interactive links; The interaction efficiency of the Metaverse virtual lobby and the physical lobby for the user's target request is calculated according to the following formula: Where η represents the interaction efficiency between the Metaverse virtual hall and the physical hall for the user's target request; μ represents the error coefficient, and its value range is (0.02, 0.05); T represents the time length value for the Metaverse virtual hall to complete the processing of the user's target request; d represents the time delay value of the distributed transmission link when transmitting the target request; Q represents the expected time length value for the Metaverse to process the user's target request; comparing the calculated interaction efficiency with the preset interaction efficiency; If the interaction efficiency is less than the preset interaction efficiency, the processing efficiency of the Metaverse Virtual Hall for the user's target request is determined to be unqualified, and the interaction method between the Metaverse Virtual Hall and the physical hall is optimized based on the preset management measures until the interaction efficiency is greater than or equal to the preset interaction efficiency; Otherwise, it is determined that the processing efficiency of the Metaverse Virtual Hall for the user's target request is qualified, and the processing operation of the user's target request is completed.

2. A Metaverse Government Service Center Management System according to claim 1, characterized in that: The entity mapping module comprises: A parameter acquisition unit, configured to acquire a satellite image of the physical hall, determine a building outline of the physical hall based on the satellite image, and extract a first building parameter corresponding to the building outline based on the satellite image; A map acquisition unit, used to acquire a building map of the physical hall, and determine the number of business windows included in the physical hall and the location distribution of each business window in the physical hall based on the building map; A data acquisition unit, used to determine the building vector data and attribute information of each business window in turn based on the location distribution, and obtain the second building parameter of the physical hall based on the building vector data and the attribute information; The data aggregation unit is used to aggregate the first building parameter and the second building parameter to obtain the final building parameter of the physical hall.

3. A Metaverse Government Service Center Management System according to claim 2, characterized in that: The data aggregation unit comprises: The parameter acquisition subunit is used to obtain the architectural parameters of the final physical hall, and cluster the architectural parameters based on the preset data category labels to obtain a sub-architectural parameter set; The parameter analysis subunit is used to determine the target value corresponding to each building parameter in each sub-building parameter set, and determine the data change trend corresponding to the building parameter in a preset rectangular coordinate system based on the target value; The parameter screening subunit is used to analyze the data change trend corresponding to the building parameters based on the conventional building dimensions, determine the confidence of the building parameters contained in each sub-building parameter set, and eliminate the building parameters with a confidence less than a preset threshold to obtain the final building parameters of the physical hall.

4. A Metaverse Government Service Center Management System according to claim 1, characterized in that: The entity mapping module comprises: A parameter calling unit is used to create a virtual space and map the architectural parameters of the physical hall in the virtual space to obtain an initial virtual hall; The virtual lobby improvement unit is used to perform three-dimensional detection on the physical lobby, obtain the coordinate values ​​of each key point of the physical lobby, and at the same time, determine the coordinate value conversion rule between the virtual space and the real space based on the imaging principle of the virtual space, and convert the coordinate values ​​of each key point of the physical lobby based on the coordinate value conversion rule, and correct the initial virtual lobby in the virtual space based on the conversion result; The virtual hall creation unit is used to obtain the architectural style of the architectural components of the physical hall, learn the architectural style based on a preset deep learning model, and render the revised architectural style of the initial virtual hall based on the learning results to obtain the final metaverse virtual hall.

5. A Metaverse Government Service Center Management System according to claim 4, characterized in that: The parameter calling unit comprises: A reference plane determination subunit is used to set a spatial reference plane in the virtual space and use the spatial reference plane as a reference plane for the virtual hall to be constructed; The model building subunit is used to determine the size information and structural characteristics of different building surfaces of the physical hall based on the building parameters, and determine the scaling ratio between the virtual hall to be built and the physical hall. The model building subunit is also used to map virtual building surfaces in virtual space through scaling according to the size information and structural features of different building surfaces of the physical hall, and connect the virtual building surfaces with the reference surface to obtain an initial virtual hall.

6. A Metaverse Government Service Center Management System according to claim 1, characterized in that: The request determination unit comprises: A virtual object creation subunit, used to retrieve a target virtual avatar from a preset virtual avatar library based on an interactive request submitted by a user, and to display a virtual avatar identifier to the user based on a virtual lobby of the Metaverse; An operation analysis subunit, configured to display an interactive virtual body to a user based on the Metaverse virtual lobby, receive control data of a virtual avatar identifier from a user based on a preset virtual controller, and control the virtual avatar identifier to move in the Metaverse virtual lobby based on the control data; A request determination subunit is used to determine the spatial characteristics of the virtual avatar identifier and the metaverse virtual hall based on the movement result, and determine the first position coordinates of the virtual avatar identifier and the second position coordinates of the interactive virtual body within a preset distance range from the virtual avatar identifier based on the spatial characteristics; The request determination subunit is used to determine the user's target interactive virtual body based on the first position coordinates and the second position coordinates, and control the data interface of the target interactive virtual body to receive the user's target request in real time.

7. A Metaverse Government Service Center Management System according to claim 1, characterized in that: The management module comprises: A request processing unit, used to process the received target request based on the physical hall, and monitor in real time the processing data obtained during the physical hall's processing of the target request; A data synchronization unit, used to send a state change request to a preset application server, and upload the processed data to the preset application server after the preset application server responds, and the preset application server determines the type of the item to be changed based on the state change request; The state change unit is used to control the corresponding application to configure the processing data in the Metaverse Virtual Hall based on the type of project to be changed, and change the display state of the virtual operator in the Metaverse Virtual Hall based on the configuration result, and display the processing progress of the user's target request in real time based on the change result. At the same time, it receives the interactive project transformation instructions submitted by the user in real time, and controls the physical hall to synchronously transform the processing items of the target request based on the interactive project transformation instructions.

8. A Metaverse Government Service Center Management System according to claim 7, characterized in that: The state changing unit comprises: The state acquisition subunit is used to obtain the office data of each office window in the physical hall in real time during the working process based on the synchronous update result of the Metaverse virtual hall on the physical hall's processing data, and mark the data source of different office data based on the office window corresponding to the office data; An evaluation parameter acquisition subunit is used to determine the evaluation indicators of the physical hall based on the management objectives of the physical hall, and to construct an evaluation indicator system based on the evaluation indicators. At the same time, the evaluation indicator system is modified based on the indicator weights of different evaluation indicators to obtain a target evaluation indicator system; The management subunit is used to analyze the marked office data based on the target evaluation index system, obtain the operation evaluation results corresponding to different office windows, and determine the abnormal office windows based on the evaluation results. At the same time, the abnormal type of the abnormal office window is determined based on the marked office data, and the target management plan is matched from the management strategy library based on the abnormal type to manage the abnormal office window.

9. A method for managing a Metaverse Government Service Center according to a Metaverse Government Service Center Management System as claimed in claim 1, characterized in that: include: Step 1: Obtain the architectural parameters of the physical hall, and map the physical hall based on the architectural parameters to obtain the metaverse virtual hall; Step 2: Construct an interactive link between the Metaverse virtual lobby and the physical lobby, and synchronously transmit the user's target request received by the Metaverse virtual lobby to the physical lobby based on the interactive link; Step 3: Synchronize the processing data of the physical hall for the target request in the Metaverse virtual hall, and manage the work projects of the government service center based on the update process.

Images