Communication business system based on BS structure multi-point service mode

Abstract

The present invention is applicable to the computer field and provides a communication service system based on a BS structure multi-point service mode, the system including: an acquisition and judgment module, used for: acquiring call information and judging the type of call information; a sending module, used for: when judging that the call information is non-test information, sending the call information to at least two terminals, the at least two terminals including a first terminal and a second terminal; a synchronous display module, used for: simultaneously displaying the call information on the browser interface of at least two terminals; a detection module, used for: when detecting that the on-duty agent of the first terminal reviews the call information and prepares to respond, detecting whether the second terminal intervenes in the review and processing. The beneficial effects of the present invention are: it can ensure the reasonable processing of the screened call information, it can ensure the direct control of emergency call information when necessary, and improve the water communication service capabilities.

Description

Technical Field

[0001] The present invention belongs to the field of computers, and in particular relates to a communication service system based on a BS structure multi-point service mode. Background Art

[0002] Maritime safety communications are an essential element in ensuring water transport safety. They run through the entire process of ship rescue and rescue, and involve all aspects of water transport safety supervision. Over the years, the construction of a maritime safety communications system based on medium-high frequency and very high frequency stations, maritime satellites, and traffic emergency communications VSAT systems has played an important role in water rescue and other work, providing strong support for the development of water transportation.

[0003] The BS architecture is the browser / server architecture. Under this architecture, the user interface is implemented through the WWW browser, a very small part of the transaction logic is implemented on the front end (Browser), but the main transaction logic is implemented on the server side (Server). This model unifies the client and concentrates the core part of the system function implementation on the server, simplifying the development, maintenance and use of the system.

[0004] Because communication resources in some areas, such as the northern waters, are scattered and an effective regional communication guarantee system has not yet been formed, it brings many inconveniences to emergency communications on the water. In some cases, for example, the call personnel lack sufficient professional knowledge, resulting in irregular operations, and the call information contains many erroneously sent detection information, which brings great inconvenience to the on-duty personnel, increases the extra workload of the on-duty personnel, easily causes fatigue in alarm processing, and easily leads to mistakes on duty. Summary of the Invention

[0005] The purpose of the embodiments of the present invention is to provide a communication service system based on a BS structure multi-point service mode, aiming to solve the problems raised in the above background technology.

[0006] The embodiment of the present invention is implemented as follows: a communication service system based on a BS structure multi-point service mode, comprising:

[0007] The acquisition and judgment module is used to: obtain call information and judge the type of call information;

[0008] A sending module, configured to: when it is determined that the call information is non-test information, send the call information to at least two terminals, the at least two terminals including a first terminal and a second terminal;

[0009] A synchronous display module, configured to simultaneously display the call information on browser interfaces of at least two terminals;

[0010] The detection module is configured to: when it is detected that the on-duty agent of the first terminal reviews the call information and prepares to answer the call, detect whether the second terminal intervenes in the review process;

[0011] The intervention transfer module is used to: when it is detected that the second terminal intervenes in the review process, suspend the first terminal's processing authority for the call information and automatically transfer the call information to the second terminal for processing.

[0012] As a further solution of the present invention, the call information includes DSC paging information.

[0013] As a further embodiment of the present invention, the system further includes an automatic response module, which includes:

[0014] A test judgment unit is configured to: when the call information is judged to be a test signal according to its type, judge whether at least one of the review processes of the first terminal and the second terminal remains normal;

[0015] The automatic answering unit is used to: if so, feed back automatic answering data to the sender of the call information, wherein the automatic answering data is used to indicate that at least one terminal has the review and processing capability.

[0016] As a further solution of the present invention, the synchronous display module specifically includes:

[0017] a parsing and extraction module, configured to parse the call information, extract and display the call time, distress type and caller information in the call information;

[0018] The display prompt unit is used to: provide display prompts of corresponding levels according to the level of the distress type, and the display prompts include voice alarm prompts and color prompts.

[0019] As a further solution of the present invention, the display prompt unit is also used to: when it is detected that multiple first terminals are online, the call information is displayed on the browser interface of the multiple first terminals, and the multiple first terminals are allowed to receive the corresponding on-duty agents to open the call information and perform subsequent operations, and the subsequent operations include: browsing and viewing functions of the call information, wherein, when it is detected that the corresponding on-duty agent of a certain terminal opens the call information first, only the on-duty agent corresponding to the terminal is allowed to confirm and forward the call information, and when it is detected that the on-duty agent of a certain terminal cancels the confirmation and forwarding of the call information, any terminal is allowed to obtain the operation authority to confirm and forward this information.

[0020] As a further solution of the present invention, the display prompt unit is also used to: when it is detected that the call information is opened by any terminal, the voice alarm prompt in the display prompt is stopped at the same time, and the color prompt is maintained until it is detected that any on-duty agent ends or deletes the corresponding call information; when it is detected that any terminal sends manual intervention or stop information for the voice alarm prompt and color prompt, the display information of all terminals is changed or stopped accordingly.

[0021] As a further solution of the present invention, the system further includes a confirmation and forwarding module, which is specifically configured to:

[0022] When a terminal clicks to confirm a call message, the parsed item of the call message is automatically added to the confirmation queue, a confirmation message is generated, and a confirmation message is sent to all receivers of the corresponding frequency band of the call message. The confirmation message is sent to all receivers within the set area, which includes the preset water area, and a prompt is displayed to indicate whether the confirmation message has been sent successfully.

[0023] When a terminal is detected to have clicked on the forwarding operation of call information, the parsed item of the call information is automatically added to the forwarding queue, the forwarding information is generated, the forwarding range and the transmission frequency of the forwarding information are determined, the forwarding information is sent to the selected party with the corresponding transmission frequency within the forwarding range, and a prompt is displayed to indicate whether the forwarding information has been sent successfully.

[0024] As a further solution of the present invention, the system further includes a failure self-detection module, which is configured to:

[0025] Instructing the second terminal to obtain self-test information of all first terminals, the self-test information including self-test results of at least two first terminals, and establishing a device group including a plurality of consecutive adjacent first terminals, wherein self-test times of the same nodes in each device group are staggered, and the nodes are used to represent different functions of the first terminals;

[0026] When a node failure of at least one first terminal is detected, the first terminal sends failure information containing the node to a second terminal, the failure information carrying a device identifier, instructing the second terminal to collect failure information of each device group each time, report the information, and send it to each first terminal in the device group;

[0027] When the first terminal detects that a certain operation cannot be performed during operation, it sends a call message to the first terminal whose corresponding node is not invalid in its device group, and transplants the corresponding forwarding and confirmation permissions to the first terminal whose corresponding node is not invalid.

[0028] As a further solution of the present invention, the failure self-detection module is also used to: when the second terminal is instructed to detect a node failure, analyze the failure information of each device group, select the first terminal in the device group in which no node failure occurs, and send replacement information to the first terminal and all other first terminals to instruct the first terminal to replace the second terminal.

[0029] An embodiment of the present invention provides a communication service system based on a BS structure multi-point service mode. Through the setting of the acquisition and judgment module, when it is judged that the call information is not test information, the call information is sent to at least two terminals, and the at least two terminals include a first terminal and a second terminal. The call information is displayed on the browser interface of the at least two terminals at the same time. When it is detected that the on-duty agent of the first terminal reviews the call information and prepares to answer the processing, it is detected whether the second terminal intervenes in the review processing. When it is detected that the second terminal intervenes in the review processing, the first terminal's processing authority for the call information is suspended and the call information is automatically transferred to the second terminal for processing. This can ensure the reasonable processing of the screened call information, can ensure the direct control of emergency call information when necessary, and improve the water communication service capabilities. BRIEF DESCRIPTION OF THE DRAWINGS

[0030] Figure 1 It is a main structure diagram of a communication service system based on a BS structure multi-point service mode.

[0031] Figure 2 The main structure diagram of a communication service system based on a BS structure multi-point service mode includes an automatic answering module.

[0032] Figure 3 The main structure diagram of a communication service system based on a BS structure multi-point service mode includes an automatic answering module.

[0033] Figure 4 The main structure diagram of a communication service system based on a BS structure multi-point service mode includes a synchronous display module.

[0034] Figure 5 It is a main structure diagram of a communication service system based on a BS structure multi-point service mode, including confirmation and forwarding modules.

[0035] Figure 6 The present invention is a structural diagram of a communication service system based on a BS structure multi-point service mode including a failure self-check module.

[0036] Figure 7 The invention is a flow chart of execution steps of a failure self-check module in a communication service system based on a BS structure multi-point service mode. DETAILED DESCRIPTION

[0037] In order to make the purpose, technical solutions and advantages of the present invention more clearly understood, the present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not intended to limit the present invention.

[0038] The specific implementation of the present invention is described in detail below with reference to specific embodiments.

[0039] The present invention provides a communication service system based on a BS structure multi-point service mode, which solves the technical problems in the background technology.

[0040] like Figure 1 FIG. 1 is a main structure diagram of a communication service system based on a BS-based multi-point service model according to an embodiment of the present invention. The system adopts a B / S (browser / server) architecture. Based on Web technology, the client does not require additional software and can be used simply by using a browser. As the system scale increases, the system can be easily adjusted to accommodate increased system load. Specifically, the communication service system based on a BS-based multi-point service model includes:

[0041] The acquisition and determination module 200 is used to: acquire call information and determine the type of the call information;

[0042] The sending module 400 is configured to: when it is determined that the call information is non-test information, send the call information to at least two terminals, where the at least two terminals include a first terminal and a second terminal;

[0043] Synchronous display module 600, used to: simultaneously display the call information on the browser interface of at least two terminals;

[0044] The detection module 800 is configured to detect whether the second terminal is involved in the review process when it is detected that the on-duty agent of the first terminal has reviewed the call information and is preparing to respond. The review process performed on the browsing interface of the first terminal may include a process of first review and then processing. That is, before responding, the response process includes confirming that the shore station has received the distress alert call information and has confirmed that the call has been received, and then conducting subsequent distress communication between the ship and the shore using SSB radio telephone, VHF radio telephone or NBDP telegraph.

[0045] The intervention transfer module 1000 is used to: when it is detected that the second terminal intervenes in the review and processing, suspend the first terminal's processing authority for the call information and automatically transfer the call information to the second terminal for processing. It is worth noting that when a distress alarm message has been received or the on-duty agent is manually processing the distress alarm message, the system's automatic listening work for the call information cannot be stopped; for example, when three first terminals and one second terminal are on duty at the same time, all terminals can obtain the distress information at the same time. If the first terminal has reviewed the distress information and is preparing for subsequent response processing, if the second terminal is reviewing and processing, the first terminal will not be able to perform subsequent response processing and will execute the automatic transfer step;

[0046] When this embodiment is applied, through the settings of the acquisition and judgment module 200, when it is determined that the call information is not test information, the call information is sent to at least two terminals, including a first terminal and a second terminal, and the call information is displayed on the browser interface of the at least two terminals at the same time. When it is detected that the on-duty agent of the first terminal reviews the call information and prepares to answer the process, it is detected whether the second terminal intervenes in the review process. When it is detected that the second terminal intervenes in the review process, the first terminal's processing authority for the call information is suspended and the call information is automatically transferred to the second terminal for processing. This can ensure the reasonable processing of the screened call information, ensure direct control of emergency call information when necessary, and improve the water communication service capabilities.

[0047] As a preferred embodiment of the present invention, the call information includes DSC paging information, and may also include other non-DSC paging information.

[0048] In the Global Maritime Distress and Safety System (GMDSS), Digital Selective Calling (DSC) is a terminal device that combines a radio and a VHF transceiver. The DSC terminal has multiple selective calling functions, including individual calls (INDIVIDUALCALL), all-ship calls (ALL SHIPS CALL), group calls (GROUP CALL), area calls (AREA CALL), and direct-dialing (DIRECT-DIAL). Of course, it can also be used in other waters.

[0049] like Figure 2 and Figure 3 As shown, as a preferred embodiment of the present invention, the system further includes an automatic answering module 300, and the automatic answering module 300 includes:

[0050] The test judgment unit 3001 is configured to: when the call information is judged to be a test signal according to its type, judge whether at least one of the review processes of the first terminal and the second terminal remains normal;

[0051] The automatic answering unit 3002 is configured to: if yes, feed back automatic answering data to the sender of the call information, wherein the automatic answering data is used to indicate that at least one terminal has the review and processing capability.

[0052] The setting of the automatic answering module 300 ensures the automatic processing of TEXT signals, indicating that the system has the ability to process call information, thereby reducing the workload of the on-duty agents.

[0053] like Figure 4 As shown, as a preferred embodiment of the present invention, the synchronous display module 600 specifically includes:

[0054] Parsing and extraction module 6001, used to parse the call information, extract and display the call time, distress type and caller information in the call information;

[0055] The display prompt unit 6002 is used to: provide display prompts of corresponding levels according to the level of the distress type, and the display prompts include voice alarm prompts and color prompts.

[0056] When this embodiment is applied, for example, the information content needs to support differentiating distress alarms (red), emergency messages, test sends (green), automatic replies (green), and safety messages (blue) according to different colors. After actually receiving the distress alarm information, in addition to using red to distinguish the urgency of the information, it must also pop up, highlight, and provide voice prompts.

[0057] As a preferred embodiment of the present invention, the display prompt unit 6002 is also used to: when it is detected that multiple first terminals are online, the call information is displayed on the browser interface of the multiple first terminals, and the multiple first terminals are allowed to receive the corresponding on-duty agents to open the call information and perform subsequent operations, and the subsequent operations include: browsing and viewing functions of the call information, wherein, when it is detected that the corresponding on-duty agent of a certain terminal first opens the call information, only the corresponding on-duty agent of the terminal is allowed to confirm and forward the call information, and when it is detected that the on-duty agent of a certain terminal cancels the confirmation and forwarding of the call information, any terminal is allowed to obtain the operation authority to confirm and forward this information.

[0058] When this embodiment is applied, it can ensure that the displayed information is eye-catching and provide a better prompt effect. When any terminal performs manual intervention and stops the system sound and color prompts, the sound and color alarm prompts of all terminals in the system should all stop or change. The call information received by the system can be displayed on multiple seats in the system. When an agent terminal opens this alarm information, it does not affect other terminals to continue to open this alarm information and browse and view the information. However, the agent terminal that opens the alarm information later cannot have the confirmation, forwarding and other operation permissions, that is, the confirmation and forwarding operations are only allowed to be performed by the on-duty agent of one terminal at a time (by default, one on-duty agent corresponds to one terminal).

[0059] As a preferred embodiment of the present invention, the display prompt unit 6002 is also used to: when it is detected that the call information is opened by any terminal, the voice alarm prompt in the display prompt is stopped at the same time, and the color prompt is maintained until it is detected that any on-duty agent ends or deletes the corresponding call information; when it is detected that any terminal sends manual intervention or stop information for the voice alarm prompt and color prompt, the display information of all terminals is changed or stopped accordingly.

[0060] It's understood that regardless of the call type, an alarm message can only be deleted by the on-call agent manually selecting the delete option. When manually deleting a message, the system requires confirmation from the on-call agent to prevent accidental deletion. Manually deleting a message only modifies the message display, removing it from the display queue. The message data remains in the database according to the received category, and does not affect data queries or aggregation.

[0061] like Figure 5 As shown, as a preferred embodiment of the present invention, the system further includes a confirmation and forwarding module 900, and the confirmation and forwarding module 900 is specifically used to:

[0062] When a terminal clicks to confirm a call message, the parsed item of the call message is automatically added to the confirmation queue, a confirmation message is generated, and a confirmation message is sent to all receivers of the corresponding frequency band of the call message. The confirmation message is sent to all receivers within the set area, which includes the preset water area, and a prompt is displayed to indicate whether the confirmation message has been sent successfully.

[0063] The MMSI (Maritime Mobile Service Identify, or MMSI) is a 9-digit code commonly known to seafarers. Each ship has a corresponding 9-digit code, so it can be used to identify the ship. It can be generally understood as a ship's "identity card." It is understandable that when the duty agent clicks the "Confirm" button on the terminal, the system should automatically add the MMSI code of the station, the MMSI of the distress alerting ship, the nature of the distress, the location, and the time to the confirmation message. The system selects the transmitter corresponding to the alarm frequency in the call message and sends a confirmation message of the call message. At the same time, it should provide a clear indication that the confirmation message has been sent successfully. This confirmation message must be sent to all ships in the set area, including rescue ships. The system should provide options for inputting information such as the MMSI of the distress alerting ship, the nature of the distress, the location, and the time, so that the duty agent can manually enter the corresponding information. The system should also provide an option for the duty agent to select the appropriate frequency to send the confirmation message based on actual communication needs. The transmission frequencies include VHF, MF, and HFDSC international distress frequencies. When the duty station selects a transmission frequency, the system should automatically adjust the designated transmitter, complete the corresponding adjustments such as frequency and working type, and automatically send this confirmation message. Obviously, these transmission frequencies can use conventional communication methods.

[0064] Conventional communication refers to radiotelephone communication between ships, between ships and special radio stations, or between ships and users through the use of HF, MF, and VHF special water frequency bands. MF (medium wave) is 435-526.5kHz / 1.605-3.8MHz, which is suitable for medium-distance communication; HF (short wave) is 3-30MHz, which is suitable for long-distance communication and adopts J3E emission type; VHF (ultra-short wave) is 156-174MHz, and is used for short-range communication between ship-shore stations or between ship stations. Channel CH16 (international distress and safety frequency for VHF radiotelephone) is generally used for communication, and other working channels are used for communication.

[0065] When a terminal is detected to have clicked on the forwarding operation of call information, the parsed item of the call information is automatically added to the forwarding queue, the forwarding information is generated, the forwarding range and the transmission frequency of the forwarding information are determined, the forwarding information is sent to the selected party with the corresponding transmission frequency within the forwarding range, and a prompt is displayed to indicate whether the forwarding information has been sent successfully.

[0066] When the on-duty agent clicks the "Forward" button, the (system) should first pop up the forwarding range option, and the on-duty agent manually selects the forwarding range. The forwarding range includes: "Forward to all ships", "Forward to a single ship", "Regional forwarding", and "Forward to a group of ships". When the on-duty agent selects any of the forwarding ranges for forwarding, the (system) should automatically add the relevant content of the distress alarm information in the received call information to the forwarded information, which may include: the MMSI of the distressed ship, the time of distress, the location of distress, the nature of the distress call and the type of subsequent communication, etc. When this system is installed on a ship, the MMSI code of the ship can also be automatically added to the forwarding station information.

[0067] like Figure 6 and Figure 7 As shown, as a preferred embodiment of the present invention, the system further includes a failure self-checking module 700, and the failure self-checking module 700 is configured to perform the following steps:

[0068] S01: Instructing a second terminal to obtain self-test information of all first terminals, the self-test information including self-test results of at least two first terminals, and establishing a device group including a plurality of consecutive adjacent first terminals, wherein self-test times of the same nodes in each device group are staggered, and the nodes are used to represent different functions of the first terminals;

[0069] S02: When a node failure of at least one first terminal is detected, the first terminal sends failure information containing the node to a second terminal. The failure information carries a device identifier, instructing the second terminal to collect failure information of each device group each time, report the failure information, and send the information to each first terminal in the device group.

[0070] S03: When the first terminal detects that it cannot perform a certain operation during operation, it sends a call message to the first terminal in its device group whose corresponding node has not failed, and transfers the corresponding forwarding and confirmation permissions to the first terminal whose corresponding node has not failed. Regarding device self-tests, for example, for DSC-related equipment, self-tests can be set according to different self-test cycles, frequencies, and time attributes based on different devices / component units, so that the equipment can automatically perform tests according to the set rules without human intervention. Based on the device self-test, corresponding device anomalies may be generated during the automatic detection. In this case, the system supports pop-up screen / pop-up window warning messages to notify business personnel to check and notify equipment maintenance personnel.

[0071] During the implementation of this embodiment, by establishing a device group, failure information of terminals in a device group whose self-test times of the same nodes are staggered can be sent to the first terminal for unified maintenance. In addition, the failure information can be sent to each first terminal in the device group through the second terminal, so that when the first terminal detects that a certain operation cannot be performed during operation, the call information can be forwarded to the first terminal in the device group where the corresponding node has not failed. The corresponding forwarding and confirmation permissions can be transplanted to the first terminal in which the corresponding node has not failed, so as to continue the unfinished function and realize the processing of the call information, thereby providing guarantee for safe navigation on the water.

[0072] As another preferred embodiment of the present invention, the failure self-detection module 700 is further configured to: when the instructing second terminal detects a node failure, analyze the failure information of each device group, select a first terminal in the device group that does not have any node failures, and send replacement information to this first terminal and all other first terminals, instructing the first terminal to replace the second terminal. When a terminal fails, an alarm should be immediately issued, indicating which terminal has failed, and this information can be displayed on the data monitoring panel.

[0073] It can be understood that this embodiment provides a method in which the first terminal replaces the first terminal when any node of the second terminal fails. Because the communication requirements of the second terminal are higher (it needs to take over the call information of any first terminal at any time, and the first terminal may be under a node corresponding to the call information at any time), it does not allow loss of function caused by node failure. This replacement utilizes the self-test results of the equipment group and can be determined without a secondary self-test. The implementation of this embodiment ensures the stability of the entire system and good risk resistance.

[0074] The above embodiment of the present invention provides a communication service system based on a BS structure multi-point service mode. Through the settings of the acquisition and judgment module 200, etc., when it is judged that the call information is not test information, the call information is sent to at least two terminals, and the at least two terminals include a first terminal and a second terminal. The call information is displayed on the browser interface of at least two terminals at the same time. When it is detected that the on-duty agent of the first terminal reviews the call information and prepares to answer the processing, it is detected whether the second terminal intervenes in the review processing. When it is detected that the second terminal intervenes in the review processing, the first terminal's processing authority for the call information is suspended and the call information is automatically transferred to the second terminal for processing. This can ensure the reasonable processing of the screened call information, can ensure the direct control of emergency call information when necessary, and improve the water communication service capabilities.

[0075] In order to enable the above-mentioned method and system to be loaded and run smoothly, in addition to the various modules mentioned above, the system may also include more or fewer components than described above, or a combination of certain components, or different components, for example, it may include input and output devices, network access devices, buses, processors and memories, etc.

[0076] The processor may be a central processing unit (CPU), other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), field-programmable gate arrays (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. The general-purpose processor may be a microprocessor or any conventional processor, etc. The processor is the control center of the system, connecting various parts using various interfaces and lines.

[0077] The memory can be used to store computer and system programs and / or modules. The processor implements the various functions described above by running or executing the computer programs and / or modules stored in the memory and accessing data stored in the memory. The memory may primarily include a program storage area and a data storage area. The program storage area may store an operating system and at least one application required for a function (such as an information collection template display function and a product information release function). The data storage area may store data generated based on the use of the berth status display system (such as product information collection templates corresponding to different product types and product information required to be released by different product providers). Furthermore, the memory may include high-speed random access memory (RAM) and non-volatile memory, such as a hard disk, internal memory, a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) card, a flash memory card, at least one disk storage device, a flash memory device, or other volatile solid-state storage device.

[0078] It should be understood that although the various steps in the block diagram of various embodiments of the present invention are shown in sequence according to the instructions of the arrows, these steps are not necessarily performed in sequence according to the order indicated by the arrows. Unless clearly stated herein, the execution of these steps is not strictly limited in order, and these steps can be performed in other orders. Moreover, at least a portion of the steps in each embodiment may include multiple sub-steps or multiple stages, and these sub-steps or stages are not necessarily performed at the same time, but can be performed at different times, and the execution order of these sub-steps or stages is not necessarily performed in sequence, but can be performed in turn or alternately with at least a portion of other steps or sub-steps or stages of other steps.

[0079] The technical features of the above-mentioned embodiments can be combined arbitrarily. In order to make the description concise, not all possible combinations of the technical features in the above-mentioned embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0080] The above-described embodiments merely illustrate several implementations of the present invention, and while their descriptions are relatively specific and detailed, they should not be construed as limiting the scope of the present invention. It should be noted that a person skilled in the art would be able to make numerous variations and improvements without departing from the spirit of the present invention, all of which fall within the scope of protection of the present invention. Therefore, the scope of protection of the present invention shall be determined by the appended claims.

[0081] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of protection of the present invention.

Claims

1. A communication service system based on BS structure multi-point service mode, characterized by ,include: The acquisition and judgment module is used to: obtain call information and determine the type of call information; A sending module, configured to: when determining that the call information is non-test information, send the call information to at least two terminals, the at least two terminals including a first terminal and a second terminal; Synchronous display module, used to: simultaneously display the call information on the browser interface of at least two terminals; A detection module, configured to detect whether a second terminal is involved in the review process when it is detected that an on-duty agent of the first terminal is reviewing the call information and preparing to respond; An intervention transfer module, configured to: upon detecting that a second terminal intervenes in the review process, suspend the first terminal's processing authority for the call information and automatically transfer the call information to the second terminal for processing; The system further includes a failure self-checking module, which is configured to: Instructing the second terminal to obtain self-test information of all first terminals, the self-test information including self-test results of at least two first terminals, and establishing a device group including a plurality of consecutive adjacent first terminals, wherein self-test times of the same nodes in each device group are staggered, and the nodes are used to represent different functions of the first terminals; When a node failure of at least one first terminal is detected, the first terminal sends failure information containing the node to a second terminal, the failure information carrying a device identifier, instructing the second terminal to collect failure information of each device group each time, report the information, and send it to each first terminal in the device group; When the first terminal detects that a certain operation cannot be performed during operation, it sends a call message to the first terminal whose corresponding node is not invalid in its device group, and transplants the corresponding forwarding and confirmation permissions to the first terminal whose corresponding node is not invalid; When the second terminal is instructed to detect a node failure, the failure information of each device group is analyzed, a first terminal in which no node failure occurs in the device group is selected, and replacement information is sent to the first terminal and all other first terminals to instruct the first terminal to replace the second terminal.

2. The communication service system based on BS structure multi-point service mode according to claim 1 is characterized in that , the call information includes DSC paging information.

3. The communication service system based on BS structure multi-point service mode according to claim 1 is characterized in that The system further includes an automatic answering module, which includes: A test judgment unit, configured to: when the call information is judged to be a test signal according to its type, determine whether at least one of the review processes of the first terminal and the second terminal remains normal; The automatic answering unit is used to: if yes, feed back automatic answering data to the sender of the call information, wherein the automatic answering data is used to indicate that at least one terminal has the review and processing capability.

4. The communication service system based on BS structure multi-point service mode according to claim 1 is characterized in that , the synchronous display module specifically includes: Parsing and extraction module, used to parse the call information, extract and display the call time, distress type and caller information in the call information; The display prompt unit is used to: provide display prompts of corresponding levels according to the level of the distress type, and the display prompts include voice alarm prompts and color prompts.

5. The communication service system based on BS structure multi-point service mode according to claim 4 is characterized in that The display prompt unit is also used for: when it is detected that multiple first terminals are online, displaying the call information on the browser interface of the multiple first terminals, and allowing the multiple first terminals to receive the corresponding on-duty agent to open the call information and perform subsequent operations, the subsequent operations including: browsing and viewing functions of the call information, wherein, when it is detected that the corresponding on-duty agent of a certain terminal opens the call information first, only the on-duty agent corresponding to the terminal is allowed to confirm and forward the call information; when it is detected that the on-duty agent of a certain terminal cancels the confirmation and forwarding of the call information, any terminal is allowed to obtain the operation authority of confirming and forwarding this information.

6. The communication service system based on BS structure multi-point service mode according to claim 5 is characterized in that The display prompt unit is also used for: when it is detected that the call information is opened by any terminal, the voice alarm prompt in the display prompt is stopped at the same time, and the color prompt is maintained until it is detected that any on-duty agent ends or deletes the corresponding call information; when it is detected that any terminal sends manual intervention or stop information for the voice alarm prompt and color prompt, the display information of all terminals is changed or stopped accordingly.

7. The communication service system based on BS structure multi-point service mode according to claim 5 or 6, characterized in that The system further includes a confirmation and forwarding module, which is specifically used to: When a terminal clicks to confirm a call message, the parsed item of the call message is automatically added to the confirmation queue, a confirmation message is generated, and a confirmation message is sent to all receivers in the corresponding frequency band of the call message. The confirmation message is sent to all receivers in the set area, which includes the preset water area, and a prompt is displayed to indicate whether the confirmation message has been sent successfully. When a click operation on forwarding call information is detected at a terminal, the parsed item of the call information is automatically added to the forwarding queue, forwarding information is generated, the forwarding range and transmission frequency of the selected forwarding information are determined, the forwarding information is sent to the selected party with the corresponding transmission frequency within the forwarding range, and a prompt is displayed to indicate whether the forwarding information has been sent successfully.

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