Phone binding method, device and storage medium

Abstract

The present invention relates to the field of communication technology, and discloses a telephone binding method, device, and storage medium. The method generates a pairing code on a telephone end and sends the pairing code to a real-time communication software system. The real-time communication software system receives the pairing code and can establish a TCP connection with the telephone, thereby enabling the telephone to establish a connection with a computer before registering an account. After the TCP connection is established, a deployment request signal is sent to the telephone, so that the telephone is connected to a DM server and the real-time communication software in sequence. After the telephone is successfully connected to the DM server, telephone information is sent from the telephone end to the real-time communication software system, and the telephone's registration account information is generated in the real-time communication software system, so that the telephone completes registration, thereby establishing a binding relationship between the telephone and the real-time communication software system, making the connection between the real-time communication software system and the telephone more stable and avoiding time delay.

Description

Technical Field

[0001] The present invention relates to the field of communication technology, and in particular to a phone binding method, device and storage medium. Background Art

[0002] CTI evolved from traditional computer telephony integration technology. It first appeared in user-centric PBX scenarios, integrated as a plug-in into customer resource management systems like CRM. This allowed agents to quickly initiate calls from within the CRM system without having to manually enter numbers. This approach offered users a convenient experience, leading to its gradual adoption and expansion into major UC solutions. Bringing a phone to a computer fully combines the high-definition audio quality of the hardware device with the convenient call control methods of the PC desktop, bringing significant user convenience.

[0003] Currently, the method for binding a phone and a computer is to first register an account on the PBX server with the phone's hardware. The computer software then identifies the phone with the same account and selects it for linked control. This linked control is achieved through the CSTA protocol. However, this method has significant drawbacks. It requires the phone to register an account first, which requires the end user to log in to the phone's backend webpage and directly fill in the configuration information to register the account or configure the deployment server address. However, some end users do not have administrator privileges to log in to the backend webpage, and even if they do have access, the configuration is complex and inconvenient. Furthermore, CSTA forwarding is based on the PBX server, which can result in delays. For example, if the phone loses network or power, the software may not respond in a timely manner. Summary of the Invention

[0004] The present invention provides a phone binding method, device and storage medium, which can solve the problem of complex phone registration operation, make the connection between the phone and the computer more stable, and avoid time delay.

[0005] In order to solve the above technical problems, a first aspect of the present invention provides a phone binding method, which is applied to a real-time communication software system, wherein the real-time communication software system is configured with real-time communication software, a DM server, and a PBX server; the phone binding method includes:

[0006] Receive the pairing code generated by the phone and establish a TCP connection between the phone and the real-time communication software system;

[0007] Sending a deployment request signal to the phone, so that the phone feeds back a deployment result according to the deployment request signal;

[0008] When receiving the deployment result indicating that the deployment is approved, connecting the phone to the DM server in the real-time communication software system;

[0009] Receive phone information sent by the phone and connect the phone to the real-time communication software in the real-time communication software system;

[0010] Send the phone's registered account information to the phone to establish a binding relationship between the phone and the real-time communication software system.

[0011] The present invention generates a pairing code on the phone side and sends the pairing code to the real-time communication software system. The real-time communication software system can establish a TCP connection with the phone after receiving the pairing code, thereby realizing that the phone can be connected to the computer before registering an account; after the TCP connection is established, a deployment request signal is sent to the phone to enable the phone to connect to the DM server and the real-time communication software in turn, thereby binding the phone and the real-time communication software system, and successfully connecting the real-time communication software system and the phone.

[0012] Furthermore, the pairing code generated by the phone is received, and a TCP connection is established between the phone and the real-time communication software system, specifically:

[0013] Receive the pairing code of the phone and parse the IP address of the phone according to the pairing code;

[0014] Send a connection request signal to the phone based on the phone's IP address;

[0015] When the connection consent signal from the phone is received, a TCP connection between the phone and the real-time communication software system is established.

[0016] The present invention stores the IP address of the phone in the pairing code, so that the real-time communication software system can obtain the IP address of the phone by parsing the pairing code and accurately send a connection request signal to ensure the accuracy and security of the connection relationship between the phone and the software.

[0017] Furthermore, the sending of the deployment request signal to the phone is specifically:

[0018] Store the IP address of the DM server in the deployment request signal;

[0019] Send a deployment request signal containing the IP address of the DM server to the phone.

[0020] Furthermore, the phone feeds back a deployment result according to the deployment request signal, specifically:

[0021] When the phone receives a deployment request signal, the phone determines whether the phone currently needs to be deployed according to the deployment request signal;

[0022] When the phone agrees to the deployment, the IP address of the DM server is parsed from the deployment request signal;

[0023] Feedback the deployment results to the DM server based on the DM server's IP address.

[0024] The present invention stores the IP address of the DM server in the deployment request signal, so that the phone can obtain the IP address of the DM server by parsing the deployment request signal, thereby accurately sending the connection request signal to ensure the accuracy and security of the connection relationship between the phone and the DM server.

[0025] Furthermore, the receiving phone information sent by the phone and connecting the phone to the real-time communication software in the real-time communication software system are specifically:

[0026] Receive phone information sent by the phone;

[0027] Resolving the IP address of the phone from the phone information;

[0028] Connect the phone to the real-time communication software in the real-time communication software system according to the IP address of the phone.

[0029] Furthermore, the registered account information of the phone is sent to the phone to establish a binding relationship between the phone and the real-time communication software system, specifically:

[0030] Generate the phone's registration account information through the DM server based on the phone information;

[0031] Sending the registered account information to the phone to complete the phone registration;

[0032] Receive the registration success signal sent by the phone and establish the binding relationship between the phone and the real-time communication software system.

[0033] After the phone is successfully connected to the DM server, the present invention generates the phone's registration account information based on the phone information and sends the registration account information to the phone to complete the phone registration. When the real-time communication software system receives the registration success signal sent by the phone, a binding relationship between the phone and the real-time communication software system can be established, making the connection between the real-time communication software system and the phone more stable and avoiding time delays.

[0034] Furthermore, the DM server generates the phone registration account information based on the phone information, specifically:

[0035] After receiving the phone information, parsing the phone information;

[0036] The parsed phone information and the deployment information stored in the real-time communication software system are combined to generate the phone's registration account information.

[0037] The present invention sends phone information including the IP address of the phone to the software, so that the real-time communication software system generates the phone's registration account information according to the phone information, so that the phone can be registered, thereby improving the stability of the connection between the real-time communication software system and the phone to avoid time delay.

[0038] The present invention provides a phone binding method. The method generates a pairing code at a phone end and sends the pairing code to a real-time communication software system. The real-time communication software system can establish a TCP connection with the phone after receiving the pairing code, thereby realizing that the phone can be connected to a computer before registering an account. After the TCP connection is established, a deployment request signal is sent to the phone, so that the phone is connected to a DM server end and the real-time communication software in sequence. After the phone is successfully connected to the DM server end, phone information is sent from the phone end to the real-time communication software system, and the phone's registration account information is generated in the real-time communication software system, so that the phone completes registration, thereby establishing a binding relationship between the phone and the real-time communication software system, making the connection between the real-time communication software system and the phone more stable and avoiding time delay.

[0039] A second aspect of the present invention provides a phone binding device, which is applied to a real-time communication software system, wherein the real-time communication software system is configured with real-time communication software, a DM server, and a PBX server; the phone binding device includes: a receiving module, a sending module, a first connection module, a second connection module, and a binding module;

[0040] The receiving module is used to receive the pairing code generated by the phone and establish a TCP connection between the phone and the real-time communication software system;

[0041] The sending module is used to send a deployment request signal to the phone, so that the phone can feedback the deployment result according to the deployment request signal;

[0042] The first connection module is configured to connect the phone to the DM server in the real-time communication software system when receiving the deployment result indicating that the deployment is approved;

[0043] The second connection module is used to receive the phone information sent by the phone and connect the phone to the real-time communication software in the real-time communication software system;

[0044] The binding module is used to send the registered account information of the phone to the phone, and establish a binding relationship between the phone and the real-time communication software system.

[0045] Furthermore, the binding module includes: a generating unit, a sending unit and a binding unit;

[0046] The generating unit is used to generate the registration account information of the phone through the DM server according to the phone information;

[0047] The sending unit is used to send the registered account information to the phone so that the phone completes the registration;

[0048] The binding unit is used to receive a registration success signal sent by the phone and establish a binding relationship between the phone and the real-time communication software system.

[0049] The binding unit is used to receive a registration success signal sent by the phone and establish a binding relationship between the phone and the real-time communication software system.

[0050] The present invention provides a phone binding device, which is based on the organic combination of modules and can solve the problem of complex phone registration operation, make the connection between the phone and the computer more stable, and avoid time delay.

[0051] The third aspect of the present invention provides a computer-readable storage medium, which stores at least one computer instruction, and the instruction is loaded and executed by a processor to implement the steps performed in the phone binding method described in the first aspect and any embodiment of the first aspect. BRIEF DESCRIPTION OF THE DRAWINGS

[0052] Figure 1 A flowchart of an embodiment of a method for binding a telephone set provided by the present invention;

[0053] Figure 2 A flowchart of another embodiment of the phone binding method provided by the present invention;

[0054] Figure 3 A schematic structural diagram of an embodiment of a phone binding device provided by the present invention;

[0055] Figure 4 A schematic structural diagram of another embodiment of the phone binding device provided by the present invention;

[0056] Figure 5 A schematic diagram of a binding phone provided by the present invention;

[0057] Figure 6 A schematic diagram of the call linkage provided by the present invention. DETAILED DESCRIPTION

[0058] The following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments of the present invention without making any creative efforts shall fall within the scope of protection of the present invention.

[0059] In describing the present invention, it should be understood that the terms used in the present invention are as follows:

[0060] 1. “PBX”: A private branch exchange, a type of telephone service network.

[0061] 2. “DM server”: a device management server.

[0062] 3. "CTI": A technology that automatically identifies and processes signaling information in a call and, by establishing a relevant voice connection, transmits a predetermined recording file to the user and transfers the call.

[0063] like Figure 1 FIG. 1 is a flow chart of an embodiment of a method for binding a phone set provided by the present invention, which is applied to a real-time communication software system, wherein the real-time communication software system is configured with real-time communication software, a DM server, and a PBX server. The method for binding a phone set includes steps 101 to 105, each of which is specifically as follows:

[0064] Step 101: Receive the pairing code generated by the phone and establish a TCP connection between the phone and the real-time communication software system.

[0065] In an embodiment of the present invention, a pairing code is generated on the phone and entered into the real-time communication software to establish a TCP connection. The phone does not need to register an account first, thus avoiding the situation where some terminal users cannot bind the phone due to lack of permission to enter the background to configure the server address.

[0066] In an embodiment of the present invention, the receiving phone generates a pairing code and establishes a TCP connection between the phone and the real-time communication software system, specifically:

[0067] Receive the pairing code of the phone and parse the IP address of the phone according to the pairing code;

[0068] Send a connection request signal to the phone based on the phone's IP address;

[0069] When the connection consent signal from the phone is received, a TCP connection between the phone and the real-time communication software system is established.

[0070] As an example of an embodiment of the present invention, the pairing code of the phone is generated by the IP address of the phone and a random number. The pairing code is valid for five minutes and can be automatically refreshed if it expires.

[0071] Step 102: Send a deployment request signal to the phone, so that the phone feeds back a deployment result according to the deployment request signal.

[0072] In the embodiment of the present invention, sending a deployment request signal to the phone specifically includes:

[0073] Store the IP address of the DM server in the deployment request signal;

[0074] Send a deployment request signal containing the IP address of the DM server to the phone.

[0075] In the embodiment of the present invention, the phone feeds back a deployment result according to the deployment request signal, specifically:

[0076] When the phone receives a deployment request signal, the phone determines whether the phone currently needs to be deployed according to the deployment request signal;

[0077] When the phone agrees to the deployment, the IP address of the DM server is parsed from the deployment request signal;

[0078] Feedback the deployment results to the DM server based on the DM server's IP address.

[0079] In an embodiment of the present invention, because in a private deployment, the DM server address is different in different projects, if the phone has its own DM IP address, the phone firmware needs to be changed during the phone binding process, which is inconvenient. Therefore, the present invention uses a real-time communication software system to send the DM address to the phone, so that the phone is connected to the DM server. The improved method of the present invention has greater flexibility.

[0080] Step 103: When the deployment result is received indicating that the deployment is approved, the phone is connected to the DM server in the real-time communication software system.

[0081] Step 104: Receive the phone information sent by the phone, and connect the phone to the real-time communication software in the real-time communication software system.

[0082] In the embodiment of the present invention, the receiving phone information sent by the phone and connecting the phone to the real-time communication software in the real-time communication software system is specifically:

[0083] Receive phone information sent by the phone;

[0084] Resolving the IP address of the phone from the phone information;

[0085] Connect the phone to the real-time communication software in the real-time communication software system according to the IP address of the phone.

[0086] In the embodiment of the present invention, the IP address and device code of the phone are stored in the phone information. The IP address of the phone can be obtained by parsing the phone information, thereby accurately connecting the phone and the real-time communication software.

[0087] Step 105: Send the phone's registered account information to the phone to establish a binding relationship between the phone and the real-time communication software system.

[0088] like Figure 2 FIG. 2 is a flow chart of an embodiment of a method for establishing a binding relationship provided by the present invention, which mainly includes steps 201 to 203. The details of each step are as follows:

[0089] In the embodiment of the present invention, step 105 includes steps 201 to 203 .

[0090] Step 201: Generate the phone registration account information through the DM server according to the phone information.

[0091] In the embodiment of the present invention, the generation of the phone registration account information by the DM server according to the phone information is specifically as follows:

[0092] After receiving the phone information, parsing the phone information;

[0093] The parsed phone information and the deployment information stored in the real-time communication software system are combined to generate the phone's registration account information.

[0094] In this embodiment of the present invention, the phone information stores not only the phone's IP address and device ID, but also information such as the phone's device model, brand, firmware version, and number of phone accounts. Different phones have different numbers of lines, and a single phone can be registered with multiple accounts. Therefore, user information, the phone's specific line, extension number, and other specific information are stored in the deployment information of the real-time messaging software system. Combining the phone information with the deployment information generates the phone's registered account information, enabling successful phone registration.

[0095] Step 202: Send the registered account information to the phone to complete the phone registration.

[0096] Step 203: Receive a registration success signal sent by the phone, and establish a binding relationship between the phone and the real-time communication software system.

[0097] In an embodiment of the present invention, after the phone is successfully connected to the DM server, the phone's registration account information can be generated based on the phone information and the registration account information can be sent to the phone to complete the phone registration. When the real-time communication software system receives the registration success signal sent by the phone, a binding relationship between the phone and the real-time communication software system can be established, making the connection between the real-time communication software system and the phone more stable and avoiding time delays.

[0098] As an example of an embodiment of the present invention, Figure 5The figure shows a schematic diagram of phone binding according to the present invention. Pressing and holding the hands-free button on the phone for three seconds generates an 8-digit pairing code on the phone's interface. The code consists of the phone's IP address and a random number. Entering the generated pairing code in the real-time messaging software initiates a connection to the phone, establishing a TCP connection with the phone. Once the connection is established, the real-time messaging software sends a provisioning request to the phone, which includes the DM server's IP address. Upon receiving the provisioning request, the phone displays an authorization confirmation dialog box for connecting to the DM server. After connecting to the DM server, the phone sends its IP address and device code to the real-time messaging software to establish the connection. It also sends additional phone information to the DM server, such as the phone's device model, brand, firmware version, and number of phone accounts. The real-time messaging software also sends the desired provisioning information to the DM server based on the user's request. After receiving the information sent by the real-time messaging software and the phone information sent by the phone, the DM server integrates the information to generate the phone's registered account information and sends it to the phone. The phone registers with the PBX server based on the received registration account information. Upon successful registration, the real-time messaging software sends a successful registration signal to the DM server. After receiving the successful registration signal, the real-time messaging software sends a binding request to the DM server. After successful binding, the real-time messaging software and the phone can be controlled through CTI linkage.

[0099] In an embodiment of the present invention, after the phone and the software are successfully paired and bound, control commands are transmitted, and two-way linkage such as initiating a call, canceling a call, ringing an incoming call, answering an incoming call, hanging up, transferring, muting / unmuting the audio, sending DTMF on the dial pad, holding / unholding, and turning on / off recording can be performed.

[0100] As an example of an embodiment of the present invention, Figure 6 The figure below is a schematic diagram of call linkage provided by the present invention. After a phone is bound to real-time messaging software, it can call phone B through the real-time messaging software. Calling operations within the real-time messaging software are performed through the CTI module, and the call progress is displayed on the UI, but the actual call is not made. Because the phone and the real-time messaging software are bound, the real-time messaging software can transmit the call request to the phone. After receiving the call request, the phone initiates a SIP signaling call and sends the call information to phone B via the PBX server, initiating the call. Any subsequent information provided by phone B is transmitted back to the real-time messaging software as abstract events.

[0101] like Figure 3As shown, the present invention also provides a phone binding device, which is applied to a real-time communication software system, wherein the real-time communication software system is configured with real-time communication software, a DM server and a PBX server; the phone binding device includes: a receiving module 301, a sending module 302, a first connection module 303, a second connection module 304 and a binding module 305;

[0102] The receiving module 301 is used to receive the pairing code generated by the phone and establish a TCP connection between the phone and the real-time communication software system;

[0103] The sending module 302 is used to send a deployment request signal to the phone, so that the phone can feedback the deployment result according to the deployment request signal;

[0104] The first connection module 303 is configured to connect the phone to the DM server in the real-time communication software system when receiving the deployment result indicating that the deployment is approved;

[0105] The second connection module 304 is used to receive the phone information sent by the phone and connect the phone to the real-time communication software in the real-time communication software system;

[0106] The binding module 305 is used to send the registered account information of the phone to the phone, and establish a binding relationship between the phone and the real-time communication software system.

[0107] like Figure 4 FIG. 4 is a schematic diagram of a structure of an embodiment of a phone binding device provided by the present invention, which mainly includes a generating unit 401, a sending unit 402 and a binding unit 403, as follows:

[0108] In the embodiment of the present invention, the binding module 305 includes a generating unit 401 , a sending unit 402 and a binding unit 403 .

[0109] The generating unit 401 is used to generate the registration account information of the phone through the DM server according to the phone information;

[0110] The sending unit 402 is used to send the registered account information to the phone so that the phone completes the registration;

[0111] The binding unit 403 is used to receive a registration success signal sent by the phone and establish a binding relationship between the phone and the real-time communication software system.

[0112] The present invention also provides a computer-readable storage medium, wherein the storage medium stores at least one computer instruction, which is loaded and executed by a processor to implement Figure 1 The phone binding method described in the corresponding embodiment.

[0113] In summary, the phone binding method, device and storage medium provided by the embodiments of the present invention generate a pairing code on the phone side and send the pairing code to the real-time communication software system. The real-time communication software system can establish a TCP connection with the phone after receiving the pairing code, so that the phone can be connected to the computer before registering an account. After the TCP connection is established, a deployment request signal is sent to the phone to connect the phone to the DM server and the real-time communication software in turn. After the phone is successfully connected to the DM server, the phone information is sent from the phone side to the real-time communication software system, and the phone's registration account information is generated in the real-time communication software system to complete the registration of the phone, thereby establishing a binding relationship between the phone and the real-time communication software system, making the connection between the real-time communication software system and the phone more stable and avoiding time delays.

[0114] The above is only a preferred embodiment of the present invention. It should be pointed out that for ordinary technicians in this technical field, several improvements and substitutions can be made without departing from the technical principles of the present invention. These improvements and substitutions should also be regarded as the scope of protection of the present invention.

Claims

1. A phone binding method, characterized in that: Applied to a real-time communication software system, wherein the real-time communication software system is configured with real-time communication software, a DM server, and a PBX server; the phone binding method includes: Receive the pairing code generated by the phone and establish a TCP connection between the phone and the real-time communication software system; Sending a deployment request signal to the phone, so that the phone feeds back a deployment result according to the deployment request signal; When receiving the deployment result indicating that the deployment is approved, connecting the phone to the DM server in the real-time communication software system; Receive phone information sent by the phone and connect the phone to the real-time communication software in the real-time communication software system; Send the phone's registered account information to the phone to establish a binding relationship between the phone and the real-time communication software system; The phone feeds back a deployment result according to the deployment request signal, specifically: When the phone receives a deployment request signal, the phone determines whether the phone currently needs to be deployed according to the deployment request signal; When the phone agrees to the deployment, the IP address of the DM server is parsed from the deployment request signal; Feedback the deployment results to the DM server based on the DM server's IP address; The method of sending the registered account information of the phone to the phone and establishing a binding relationship between the phone and the real-time communication software system is as follows: Generate the phone's registration account information through the DM server based on the phone information; Sending the registered account information to the phone to complete the phone registration; Receive the registration success signal sent by the phone and establish the binding relationship between the phone and the real-time communication software system.

2. The phone binding method according to claim 1, characterized in that: The receiving phone generates a pairing code and establishes a TCP connection between the phone and the real-time communication software system, specifically: Receive the pairing code of the phone and parse the IP address of the phone according to the pairing code; Send a connection request signal to the phone based on the phone's IP address; When the connection consent signal from the phone is received, a TCP connection between the phone and the real-time communication software system is established.

3. The phone binding method according to claim 1, characterized in that: The sending of the deployment request signal to the phone is specifically: Store the IP address of the DM server in the deployment request signal; Send a deployment request signal containing the IP address of the DM server to the phone.

4. The phone binding method according to claim 1, characterized in that: The receiving phone information sent by the phone and connecting the phone to the real-time communication software in the real-time communication software system is specifically as follows: Receive phone information sent by the phone; Resolving the IP address of the phone from the phone information; Connect the phone to the real-time communication software in the real-time communication software system according to the IP address of the phone.

5. The phone binding method according to claim 1, characterized in that: The DM server generates the phone registration account information based on the phone information, specifically: After receiving the phone information, parsing the phone information; The parsed phone information and the deployment information stored in the real-time communication software system are combined to generate the phone's registration account information.

6. A phone binding device, characterized in that: Applied to a real-time communication software system, wherein the real-time communication software system is configured with real-time communication software, a DM server and a PBX server; the phone binding device includes: a receiving module, a sending module, a first connection module, a second connection module and a binding module; The receiving module is used to receive the pairing code generated by the phone and establish a TCP connection between the phone and the real-time communication software system; The sending module is used to send a deployment request signal to the phone, so that the phone can feedback the deployment result according to the deployment request signal; The first connection module is configured to connect the phone to the DM server in the real-time communication software system when receiving the deployment result indicating that the deployment is approved; The second connection module is used to receive the phone information sent by the phone and connect the phone to the real-time communication software in the real-time communication software system; The binding module is used to send the registered account information of the phone to the phone to establish a binding relationship between the phone and the real-time communication software system; The phone feeds back a deployment result according to the deployment request signal, specifically: When the phone receives a deployment request signal, the phone determines whether the phone currently needs to be deployed according to the deployment request signal; When the phone agrees to the deployment, the IP address of the DM server is parsed from the deployment request signal; Feedback the deployment results to the DM server based on the DM server's IP address; The binding module includes: a generating unit, a sending unit and a binding unit; The generating unit is used to generate the registration account information of the phone through the DM server according to the phone information; The sending unit is used to send the registered account information to the phone so that the phone completes the registration; The binding unit is used to receive a registration success signal sent by the phone and establish a binding relationship between the phone and the real-time communication software system.

7. A computer-readable storage medium, characterized in that The storage medium stores at least one computer instruction, which is loaded and executed by the processor to implement the steps performed in the phone binding method according to any one of claims 1 to 5.

Images