Information early warning method, device, equipment and medium based on software service platform

Abstract

The present invention provides an information early warning method, device, equipment and medium based on a software service platform, which relates to the technical field of enterprise information management. By real-time monitoring of software service platform data, when the software service platform data triggers an early warning rule, initial early warning information is generated; the initial early warning information is input into an information early warning model to obtain an early warning category and its corresponding solution; when the early warning category is a tenant business early warning category, the early warning category and its corresponding solution are sent separately to the corresponding tenant; wherein the information early warning model is trained according to the early warning category corresponding to the historical software service platform abnormal information and the solution corresponding to each early warning category, and the output result of the information early warning model is optimized using a search tool. The present invention can be based on the needs of tenants, under the premise of ensuring data isolation and access security, to issue early warning information, and to provide targeted early warning solutions.

Description

Technical Field

[0001] The present invention relates to the technical field of enterprise information management, and in particular to an information early warning method, device, equipment and medium based on a software service platform. Background Art

[0002] Software as a Service (SaaS) is one of the nomenclatures of cloud computing. Cloud service providers host software applications and related data in the cloud, and users can access these services through the network (such as the Internet). Users only need to obtain the required services directly from a dedicated provider through the network according to a certain service level agreement, without purchasing, installing, updating or maintaining any hardware, middleware or software. While providing Internet applications to customers, software vendors also provide offline operation and local data storage of software, allowing users to use the software and services they have ordered anytime and anywhere. SaaS providers only need to provide a set of software systems to support multiple customers at the same time. Under the SaaS model, service providers provide a set of cloud system services to many customers. Each customer is a tenant of the service and can subscribe and pay according to their needs to obtain services. Since the cloud system service is for all customers, when an early warning occurs in the system or service, the early warning information will be sent to each tenant. If the early warning information involves the financial information of individual tenants, it will cause data leakage and cannot guarantee the security of tenant information. In addition, the existing early warning methods cannot accurately locate the early warning information, so they cannot provide solutions corresponding to the early warning information. Summary of the invention

[0003] The present invention provides an information warning method, device, equipment and medium based on a software service platform, which are used to solve the defects that the traditional information warning method based on a software service platform cannot guarantee the security of tenant information and cannot provide a solution corresponding to the warning information.

[0004] The present invention provides an information early warning method based on a software service platform, comprising:

[0005] Monitor the software service platform data in real time, and generate initial warning information when the software service platform data triggers the warning rule;

[0006] Inputting the initial warning information into an information warning model to obtain a warning category and a corresponding solution;

[0007] When the warning category is a tenant business warning category, the warning category and its corresponding solution are sent to the corresponding tenant separately;

[0008] The information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool.

[0009] The information early warning method based on the software service platform provided by the present invention also includes:

[0010] When the warning category is a system warning category, the warning category and its corresponding solution are sent to all tenants of the platform.

[0011] According to the information warning method based on the software service platform provided by the present invention, the warning rules include warning parameters and parameter thresholds, and the setting method of the warning rules includes presetting in the system, or receiving tenant-defined rules at the user interface layer.

[0012] According to the information warning method based on the software service platform provided by the present invention, when the warning category is a tenant business warning category, the parameters in the warning rule include the tenant business amount, and the parameter threshold presets the business amount threshold.

[0013] The information early warning method based on the software service platform provided by the present invention also includes:

[0014] When the tenant business amount in the software service platform data reaches the preset business amount threshold, an early warning message is issued and a reconciliation report is generated.

[0015] According to the information early warning method based on the software service platform provided by the present invention, the information early warning model is trained according to the early warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each early warning category, and the output result of the information early warning model is optimized using a search tool, including:

[0016] Get training data;

[0017] Inputting the training data into the information early warning model to input the early warning category result through the information early warning model;

[0018] The warning category results are retrieved using a retrieval enhancement generation tool, and the retrieved information is used to fill in the warning category results, so that the information warning model uses the filled warning category results to generate the final warning category and the solution corresponding to each warning category, thereby obtaining a trained information warning model.

[0019] According to the information warning method based on the software service platform provided by the present invention, the tenant business warning categories are preset: rebate business warning and budget business warning;

[0020] The system warning categories include system function warning and system safety warning.

[0021] The present invention also provides an information early warning device based on a software service platform, comprising:

[0022] A monitoring module, used to monitor the software service platform data in real time, and generate initial warning information when the software service platform data triggers the warning rule;

[0023] An input module, used to input the initial warning information into the information warning model to obtain the warning category and its corresponding solution;

[0024] A sending module, used for sending the warning category and its corresponding solution to the corresponding tenant separately when the warning category is a tenant business warning category;

[0025] The information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool.

[0026] The present invention also provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the program, the information warning method based on the software service platform as described in any one of the above items is implemented.

[0027] The present invention also provides a non-transitory computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the information warning method based on the software service platform described in any one of the above items is implemented.

[0028] The information warning method, device, equipment and medium based on the software service platform provided by the present invention generate initial warning information by real-time monitoring of software service platform data when the software service platform data triggers the warning rule; input the initial warning information into the information warning model to obtain the warning category and its corresponding solution; when the warning category is the tenant business warning category, send the warning category and its corresponding solution to the corresponding tenant separately; wherein the information warning model is trained according to the warning category corresponding to the historical software service platform abnormal information and the solution corresponding to each warning category, and the output result of the information warning model is optimized using a search tool. The present invention can issue warning information according to the needs of tenants, and provide targeted warning solutions under the premise of ensuring data isolation and access security. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] In order to more clearly illustrate the technical solutions in the present invention or the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0030] Figure 1 It is a flowchart of an information early warning method based on a software service platform provided by an embodiment of the present invention;

[0031] Figure 2 It is a functional structure diagram of an information early warning device based on a software service platform provided by an embodiment of the present invention;

[0032] Figure 3 It is a functional structure diagram of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0033] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with the drawings of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0034] Figure 1 A flowchart of an information warning method based on a software service platform provided by an embodiment of the present invention, such as Figure 1 As shown, the information early warning method based on the software service platform provided by the embodiment of the present invention includes:

[0035] Step 101: monitor the software service platform data in real time, and generate initial warning information when the software service platform data triggers a warning rule;

[0036] Step 102: Input the initial warning information into the information warning model to obtain the warning category and its corresponding solution;

[0037] Step 103: When the warning category is a tenant business warning category, send the warning category and its corresponding solution to the corresponding tenant separately;

[0038] The information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool.

[0039] The traditional information warning method based on the software service platform is for all customers. When the system or service has an early warning, the early warning information will be sent to each tenant. If the early warning information involves the financial information of individual tenants, it will cause data leakage and cannot guarantee the security of tenant information. In addition, the existing early warning method cannot accurately locate the cause of the failure, so it cannot provide a solution corresponding to the early warning information.

[0040] The information warning method based on the software service platform provided by the embodiment of the present invention generates initial warning information by real-time monitoring of software service platform data when the software service platform data triggers the warning rule; the initial warning information is input into the information warning model to obtain the warning category and its corresponding solution; when the warning category is the tenant business warning category, the warning category and its corresponding solution are sent to the corresponding tenant separately; wherein the information warning model is trained according to the warning category corresponding to the historical software service platform abnormal information and the solution corresponding to each warning category, and the output result of the information warning model is optimized using a search tool. The present invention can issue warning information according to the needs of the tenant, and provide targeted warning solutions under the premise of ensuring data isolation and access security.

[0041] Based on any of the above embodiments, the information warning method based on the software service platform provided in the embodiment of the present invention further includes:

[0042] When the warning category is a system warning category, the warning category and its corresponding solution are sent to all tenants of the platform.

[0043] In the embodiment of the present invention, the tenant business warning categories include: rebate business warning and budget business warning; the system warning categories include system function abnormality and system security abnormality.

[0044] The warning information of the traditional system warning method is simple, and it cannot accurately locate the cause of the fault and requires manual investigation, which takes a long time. The embodiment of the present invention classifies the warning categories, for example, into tenant business warning categories and system warning categories, and then subdivides the warnings under each category, so as to accurately identify the specific fault category, locate the cause of the fault, and reduce the troubleshooting time, or generate warning information or reconciliation reports through customized warning categories and rules, and perform autonomous verification and reconciliation.

[0045] Based on any of the above embodiments, the warning rule includes a warning parameter and a parameter threshold, and the setting method of the warning rule includes presetting in the system, or receiving a tenant-defined rule at a user interface layer.

[0046] In the embodiment of the present invention, when the warning category is a tenant business warning category, the parameters in the warning rule include the tenant business amount, and the parameter threshold presets the business amount threshold.

[0047] In an embodiment of the present invention, the information early warning method based on the software service platform further includes:

[0048] When the tenant business amount in the software service platform data reaches the preset business amount threshold, an early warning message is issued and a reconciliation report is generated.

[0049] The client of the embodiment of the present invention adopts a browser, adds an early warning configuration entry in the background of the user development platform, dynamically configures early warning rules, large model training process, RAG loading, etc. Adds a user configuration entry to realize user-level early warning and reconciliation configuration.

[0050] Based on any of the above embodiments, the information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool, including:

[0051] Get training data;

[0052] Inputting the training data into the information early warning model to input the early warning category result through the information early warning model;

[0053] The warning category results are retrieved using a retrieval enhancement generation tool, and the retrieved information is used to fill in the warning category results, so that the information warning model uses the filled warning category results to generate the final warning category and the solution corresponding to each warning category, thereby obtaining a trained information warning model.

[0054] In the embodiment of the present invention, the retrieval-augmented generation tool is, for example, RAG (Retrieval-augmented Generation). The working principle of RAG is to retrieve relevant information from a large-scale document collection and then use this information to guide the generation of text, thereby improving the quality and accuracy of prediction. Specifically, RAG works through three key parts: retrieval, utilization, and generation. In the retrieval stage, the system retrieves relevant information from the document collection; in the utilization stage, the system uses the retrieved information to fill in the text or answer questions; finally, in the generation stage, the system generates the final text content based on the retrieved knowledge.

[0055] Existing technologies cannot realize automatic reporting or abnormal warning for a tenant's reconciliation. Customers cannot conduct self-reconciliation for questionable rebates and budgets, and must rely on the service provider to conduct background investigation or centralized warning. This warning method will cause the data between tenants to be securely isolated, and centralized warning has the risk of data leakage.

[0056] The information early warning method based on the software service platform provided by the embodiment of the present invention realizes a customized exclusive rebate budget monitoring and reconciliation system under the premise of ensuring data isolation and access control according to the needs of tenants, regularly generates data reconciliation reports, helps tenants to conduct self-reconciliation, and helps customers to use the rebate and budget results with confidence. At the same time, according to the business characteristics of different companies, through large model training, different early warning generation solutions can be generated to achieve data information security and improve the efficiency and accuracy of early warning and reconciliation; according to the business characteristics of each tenant, a specific model is trained to generate targeted solutions and reconciliation reports for different early warnings; each user can also set personalized early warning rules to generate specific early warnings or reconciliation reports, and corresponding solutions and report analysis. According to the system default and tenant-customized early warning and reconciliation monitoring strategies, the early warning information of the tenant is generated, and the system abnormality or business early warning data generated does not involve third-party tenants, so as to achieve tenant data isolation. Creatively introduce RAG, automatically generate early warning solutions, and realize user self-reconciliation.

[0057] The information early warning device based on the software service platform provided by the present invention is described below. The information early warning device based on the software service platform described below and the information early warning method based on the software service platform described above can be referenced to each other.

[0058] Figure 2 A schematic diagram of the structure of an information early warning device based on a software service platform provided by an embodiment of the present invention, such as Figure 2 As shown, the information warning device based on the software service platform provided by the embodiment of the present invention includes:

[0059] The monitoring module 201 is used to monitor the software service platform data in real time and generate initial warning information when the software service platform data triggers the warning rule;

[0060] An input module 202 is used to input the initial warning information into the information warning model to obtain the warning category and its corresponding solution;

[0061] A sending module 203, configured to send the warning category and its corresponding solution to the corresponding tenant separately when the warning category is a tenant business warning category;

[0062] The information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool.

[0063] The current mainstream early warning monitoring technology, in the SaaS application scenario, is mainly a system early warning for all tenants, and cannot provide assistance to tenants' reconciliation needs. System monitoring is for all tenants of the cloud system, and it is impossible to provide exclusive early warning for a tenant. If customers need their own rebate and budget reconciliation reports, they must rely on service providers to develop them in the cloud, and cannot implement them for the tenant alone.

[0064] The information warning device based on the software service platform provided by the embodiment of the present invention generates initial warning information by real-time monitoring of software service platform data when the software service platform data triggers a warning rule; the initial warning information is input into the information warning model to obtain a warning category and its corresponding solution; when the warning category is a tenant business warning category, the warning category and its corresponding solution are sent separately to the corresponding tenant; wherein the information warning model is trained according to the warning category corresponding to the historical software service platform abnormal information and the solution corresponding to each warning category, and the output result of the information warning model is optimized using a search tool. The present invention can issue warning information according to the needs of tenants, and provide targeted warning solutions under the premise of ensuring data isolation and access security.

[0065] Figure 3 An example of a physical structure diagram of an electronic device is shown in FIG. Figure 3As shown, the electronic device may include: a processor 310, a communication interface 320, a memory 330 and a communication bus 340, wherein the processor 310, the communication interface 320 and the memory 330 communicate with each other through the communication bus 340. The memory 330 includes a computer program, an operating system and acquired data, and the processor 310 may call the logic instructions in the memory 330 to execute the information warning method based on the software service platform, the method comprising: real-time monitoring of the software service platform data, generating initial warning information when the software service platform data triggers the warning rule; inputting the initial warning information into the information warning model to obtain the warning category and its corresponding solution; when the warning category is the tenant business warning category, sending the warning category and its corresponding solution to the corresponding tenant separately; wherein the information warning model is trained according to the warning category corresponding to the historical software service platform abnormal information and the solution corresponding to each warning category, and the output result of the information warning model is optimized using a search tool.

[0066] In addition, the logic instructions in the above-mentioned memory 330 can be implemented in the form of a software functional unit and can be stored in a computer-readable storage medium when it is sold or used as an independent product. Based on such an understanding, the technical solution of the present invention, or the part that contributes to the relevant technology or the part of the technical solution, can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0067] On the other hand, the present invention also provides a non-transitory computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, is implemented to execute the information warning method based on the software service platform provided by the above-mentioned methods, the method comprising real-time monitoring of software service platform data, and generating initial warning information when the software service platform data triggers a warning rule; inputting the initial warning information into an information warning model to obtain a warning category and its corresponding solution; when the warning category is a tenant business warning category, sending the warning category and its corresponding solution to the corresponding tenant separately; wherein the information warning model is trained according to the warning category corresponding to the historical software service platform abnormal information and the solution corresponding to each warning category, and the output result of the information warning model is optimized using a retrieval tool.

[0068] The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without paying creative labor.

[0069] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the relevant technology can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiment.

[0070] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit it. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. An information early warning method based on a software service platform, characterized in that: include: Monitor the software service platform data in real time, and generate initial warning information when the software service platform data triggers the warning rule; The warning rule includes a warning parameter and a parameter threshold. The setting method of the warning rule includes presetting in the system or receiving a tenant-defined rule at the user interface layer. When the warning category is a tenant business warning category, the parameter in the warning rule includes the tenant business amount, and the parameter threshold presets the business amount threshold. Inputting the initial warning information into an information warning model to obtain a warning category and a corresponding solution; When the warning category is a tenant business warning category, the warning category and its corresponding solution are sent to the corresponding tenant separately; When the warning category is a tenant business warning category, the parameters in the warning rule include the tenant business amount, and the parameter threshold presets the business amount threshold; When the warning category is a system warning category, the warning category and its corresponding solution are sent to all tenants of the platform; The information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool; The information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool, including: Get training data; Inputting the training data into the information early warning model to input the early warning category result through the information early warning model; The warning category results are retrieved using a search enhancement generation tool, and the retrieved information is used to fill in the warning category results, so that the information warning model uses the filled warning category results to generate the final warning category and the solution corresponding to each warning category.

2. The information early warning method based on the software service platform according to claim 1 is characterized in that: Also includes: When the tenant business amount in the software service platform data reaches the preset business amount threshold, an early warning message is issued and a reconciliation report is generated.

3. The information early warning method based on the software service platform according to claim 1 is characterized in that: The tenant business warning categories include: rebate business warning and budget business warning; The system warning categories include system function abnormalities and system security abnormalities.

4. An information early warning device based on a software service platform, based on the information early warning method based on a software service platform according to any one of claims 1 to 3, characterized in that: include: A monitoring module, used to monitor the software service platform data in real time, and generate initial warning information when the software service platform data triggers the warning rule; The warning rule includes a warning parameter and a parameter threshold. The setting method of the warning rule includes presetting in the system or receiving a tenant-defined rule at the user interface layer. When the warning category is a tenant business warning category, the parameter in the warning rule includes the tenant business amount, and the parameter threshold presets the business amount threshold. An input module, used to input the initial warning information into the information warning model to obtain the warning category and its corresponding solution; A sending module, used for sending the warning category and its corresponding solution to the corresponding tenant separately when the warning category is a tenant business warning category; When the warning category is a tenant business warning category, the parameters in the warning rule include the tenant business amount, and the parameter threshold presets the business amount threshold; When the warning category is a system warning category, the warning category and its corresponding solution are sent to all tenants of the platform; The information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool; the information warning model is trained according to the warning categories corresponding to the abnormal information of the historical software service platform and the solutions corresponding to each warning category, and the output result of the information warning model is optimized using a search tool, including: Get training data; Inputting the training data into the information early warning model to input the early warning category result through the information early warning model; The warning category results are retrieved using a search enhancement generation tool, and the retrieved information is used to fill in the warning category results, so that the information warning model uses the filled warning category results to generate the final warning category and the solution corresponding to each warning category.

5. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the program, the information early warning method based on the software service platform as described in any one of claims 1 to 3 is implemented.

6. A non-transitory readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the information early warning method based on the software service platform as described in any one of claims 1 to 3 is implemented.

Images