A data fusion switch interaction processing method

Abstract

The present invention relates to the field of human-computer interaction technology, and specifically discloses a data fusion switch interaction processing method, including: system deployment, data collection, data preprocessing, index construction, query processing, result presentation and user feedback; a user feedback collection device is provided according to user feedback, including: a support seat, a remote control mechanism, a human-computer interaction device, an observation camera, a voice intercom module and a control module; the remote control mechanism is arranged on the top rear side of the support seat. The present invention can understand complex queries, provide more accurate retrieval results, reduce the user's screening time, realize real-time data update through deep learning technology and network connection, can capture the deep semantics of text, improve the relevance of retrieval, and directly solve and repair the usage problems encountered by users when using user feedback devices, thereby improving the efficiency of problem handling.

Description

Technical Field

[0001] The present invention relates to the technical field of human-computer interaction, and in particular to an interaction processing method of a data fusion switch. Background Art

[0002] In the context of the rapid development of modern information technology, the integrated application of data processing and user interaction technology has become the focus of attention in all walks of life. With the popularization of big data and artificial intelligence technology, enterprises and organizations are faced with the challenge of how to efficiently process massive data and provide high-quality user experience. Traditional data processing systems often find it difficult to meet the needs of real-time, high concurrency and complex interaction, especially in terms of multi-source data fusion, query optimization and user feedback processing. There are many technical bottlenecks; although there are some solutions in the current market that can partially meet the needs of high-concurrency data processing and user interaction, they still have significant deficiencies in system integration, real-time response and intelligent feedback. Traditional systems usually rely on static models and fixed interaction methods, which are difficult to adapt to dynamically changing user needs and complex and changing data environments. In addition, the collection and processing of user feedback often rely on manual intervention, lack of automation and intelligent support, resulting in inefficient iterative improvement of the system. Summary of the invention

[0003] The purpose of the present invention is to provide a data fusion switch interaction processing method, aiming to solve the technical problems raised in the above-mentioned background technology. By constructing a production environment that supports high concurrency and intelligent user interaction equipment, the whole process from data collection, preprocessing, index construction to query processing, result presentation and user feedback collection is optimized. It can not only respond to user queries in real time, but also quickly locate and solve problems in user operations through remote control and intelligent feedback mechanism, thereby greatly improving the system performance and user experience.

[0004] To achieve the above-mentioned purpose, the present invention provides the following technical solutions: a data fusion switch interaction processing method, comprising the following steps: step a, deploying the system: when deploying the system, building a production environment that supports high concurrency to ensure that the model can respond to query requests in real time; step b, data collection: clarifying system goals and user needs through demand analysis, collecting data, and ensuring the diversity and coverage of data sources; step c, data preprocessing: preprocessing the collected data, including cleaning, conversion and word segmentation and annotation, to lay the foundation for building an efficient index system; step d, building an index: including creating an inverted index and optimizing it to improve retrieval efficiency; step e, query processing: converting natural language queries into structured queries, and improving the accuracy and efficiency of retrieval through query expansion and optimization; step f, result presentation: sorting and presenting the query results, sorting them according to model scores, and presenting them in a user-friendly manner, while generating a summary to help users quickly judge relevance; step g, user feedback: collecting user feedback, realizing remote interaction between users and technicians through user feedback collection equipment, including voice communication and image monitoring, and iterating and improving the system based on feedback.

[0005] Preferably, the user feedback collection device comprises: a support base, a remote control mechanism, a human-computer interaction device, an observation camera, a voice intercom module and a control module; the remote control mechanism is arranged on the rear side of the top end of the support base; the human-computer interaction device is arranged on the front side of the top end of the support base; the observation camera is installed on the left front of the top end of the human-computer interaction device through a bracket; the voice intercom module is arranged on the top right side of the human-computer interaction device; the control module is installed on the right side of the human-computer interaction device, and the control module is electrically connected to the human-computer interaction device, the observation camera and the voice intercom module.

[0006] Preferably, the remote control mechanism includes: a storage cabin, a charging module, an electric door and a mobile processing component; the storage cabin is fixedly installed on the rear side of the top end of the support base; the charging module is installed on the inner front side of the storage cabin, and the charging module and the control module are electrically connected; the electric door is arranged at the rear opening of the storage cabin, and the electric door and the control module are electrically connected; the mobile processing component is arranged inside the storage cabin.

[0007] Preferably, the mobile processing component includes: a mobile robot, a sub-control module, a rotation module, a mounting seat, a first mounting frame, a connecting rod and a first electric telescopic rod; the mobile robot is placed inside the storage cabin, and the mobile robot can be docked with the charging module for charging; the sub-control module is arranged at the middle of the top rear side of the mobile robot, the sub-control module is electrically connected to the mobile robot, and the sub-control module can be remotely connected to the control module through a network; the rotation module is installed at the middle of the top front side of the mobile robot, and the rotation module is electrically connected to the sub-control module; the mounting seat is arranged at the top of the rotating end of the rotation module; the first mounting frame is rotatably connected to the inner front end of the mounting frame through a rotating shaft, and the left and right sides of the axis of the first mounting frame extend out of the outside of the mounting frame; the number of the connecting rods is two, and one end of the two connecting rods is respectively fixedly mounted on the left and right ends of the axis of the first mounting frame; the number of the first electric telescopic rods is two, and one end of the two first electric telescopic rods is respectively rotatably connected to the left and right rear ends of the mounting seat through a pin shaft, and the telescopic ends of the two first electric telescopic rods are respectively rotatably connected to the other ends of the left and right connecting rods through a pin shaft, and the first electric telescopic rod is electrically connected to the sub-control module.

[0008] Preferably, the mobile processing component also includes: a first pulley, a worm wheel, a double-end motor, a worm, a cylindrical rod, a second mounting bracket, a rotating arm, a second pulley and a second electric telescopic rod; the first pulley is rotatably connected to the inner front end of the first mounting bracket through a rotating shaft; the number of the worm wheels is two, and the two worm wheels are fixedly mounted on the left and right ends of the axis of the first pulley respectively; the double-end motor is arranged in the middle of the outer rear side of the mounting seat, and the rotating ends on both sides of the double-end motor extend into the inner side of the mounting seat, and the double-end motor is electrically connected to the sub-control module; the number of the worm gears is two, and the two worm gears are mounted on the At the front side of the rotating ends on both sides, the worm and the worm wheel are meshed; the cylinder rod is screwed to the inner rear end of the first mounting frame along the front-to-back direction; the second mounting frame is arranged at the rear side of the outer wall of the second mounting frame; the rotating arm is rotatably connected to the inner side of the second mounting frame through a rotating shaft along the front-to-back direction; the second pulley is arranged outside the axis of the rotating arm, and the second pulley and the first pulley are connected by a belt passing through the inner cavity of the cylinder rod; the second electric telescopic rod is arranged in the inner cavity of the rotating arm along the front-to-back direction, the telescopic end of the second electric telescopic rod extends out of the front end of the inner cavity of the rotating arm, and the second electric telescopic rod is electrically connected to the sub-control module.

[0009] Preferably, the mobile processing component also includes: a mounting frame, a guide rail frame, a first motor, a first screw assembly, a mobile seat, an observation camera, a truss, a second motor, a second screw assembly, a first limit assembly and a mobile shell; the mounting frame is mounted on the front side of the telescopic end of the second electric telescopic rod; the number of the guide rail frames is two, and the two guide rail frames are fixedly mounted on the bottom ends of the left and right sides of the mounting frame along the front and rear directions; the number of the first motors is two, and the two first motors are respectively mounted on the front ends of the left and right sides of the mounting frame, and the first motor is electrically connected to the sub-control module; the number of the first screw assemblies is two, and the screws in the two first screw assemblies are respectively mounted on the rear sides of the rotating ends of the left and right first motors; the number of the mobile seats is two, and the two mobile seats are The moving seats are respectively sleeved on the outer inner sides of the left and right guide rail frames, and the screw nuts in the left and right first screw assemblies are respectively connected to the left and right moving seats; the observation camera is arranged on the top front side of the mounting frame, and the observation camera is electrically connected to the sub-control module; the truss is arranged on the inner sides of the left and right moving seats along the left and right directions; the second motor is installed on the front right end of the truss, and the second motor is electrically connected to the sub-control module; the screw in the second screw assembly is installed on the left side of the rotating end of the second motor; the first limit assembly is arranged on the top of the truss along the left and right directions; the moving shell is sleeved on the outside of the truss, the inner top end of the moving shell is connected to the limit end of the first limit assembly, and the inner front end of the moving shell is connected to the screw nut in the second screw assembly.

[0010] Preferably, the mobile processing component also includes: a second limit assembly, a base, a touch head, a close-range observation camera, a third motor, a slot disk, an insert block, an adjustment bolt, a rotating disk, a latch and a slot rod; the number of the second limit assembly is two, and the two second limit assemblies are arranged on the rear side of the mobile housing in the up-down direction; the base is installed at the bottom of the limit guide rails of the left and right second limit assemblies; the touch head is arranged at the bottom of the base in the front-to-back direction; the close-range observation camera is installed on the front side of the base, and the close-range observation camera is electrically connected to the sub-control module; the third motor is installed on the top of the mobile housing, and the third motor is electrically connected to the sub-control module; the slot disk is installed on the rear side of the rotating end of the third motor; the insert block is plugged into the inner side of the slot disk; the adjustment bolt is screwed on the top of the slot disk, and the bottom end of the second lead screw assembly is connected to the insert block; the rotating disk is installed on the rear side of the insert block; the latch is installed on the outer end of the rear side of the rotating disk; the slot rod is arranged on the top of the inner side of the limit guide rails of the left and right second limit assemblies in the left-right direction, and the latch is plugged into the inner cavity of the slot rod.

[0011] Preferably, the first electric telescopic rod is extended to drive the connecting rod to rotate downward, so that the connecting rod drives the first mounting bracket to rotate inside the mounting seat, and the first mounting bracket drives the cylinder rod to rotate to a vertical direction.

[0012] Preferably, the third motor can drive the touch head to rotate circumferentially, so that the close-range observation camera drives the rotating disk to move circumferentially with the cooperation of the plug block, and the rotating disk drives the pin to reciprocate in the inner cavity of the slot rod and drives the slot rod to move up and down at the same time, so that the slot rod drives the internal guide rail of the second limit assembly to reciprocate up and down on the inner side of the limit block.

[0013] Compared with the prior art, the present invention has the following beneficial effects:

[0014] 1. When deploying the system, build a production environment that supports high concurrency and ensure that the model can respond to query requests in real time. Clarify the system's goals and user needs through demand analysis, then collect data to ensure the diversity and coverage of data sources. In the data preprocessing stage, clean, convert, and segment the collected data to lay the foundation for building an efficient index system. Index construction not only includes creating an inverted index, but also optimizing it to improve retrieval efficiency. In the query processing stage, convert natural language queries into structured queries, and improve retrieval accuracy and efficiency through query expansion and optimization. In the result sorting and presentation stage, sort the results according to the model score and present them in a user-friendly manner. At the same time, generate a summary to help users quickly judge relevance. Finally, by collecting user feedback and making iterative improvements, continuously improve the system's performance and user experience.

[0015] 2. Move the mobile robot to the front side of the human-machine interaction device, the rotation module drives the mounting seat to rotate so that the mounting frame is aligned with the touch screen direction of the human-machine interaction device, the first electric telescopic rod drives the connecting rod to rotate downward, so that the connecting rod drives the first mounting frame to rotate inside the mounting seat, so that the first mounting frame drives the cylinder rod to rotate to the vertical direction, the double-end motor drives the worms on both sides to rotate, and the worm wheels on both sides drive the first pulley to rotate under the action of the worms, and the first pulley drives the second pulley to rotate inside the second mounting frame under the transmission of the belt, so that the second pulley drives the rotating arm to rotate upward inside the second mounting frame to the vertical direction, the second electric telescopic rod extends and shortens to drive the mounting frame to move to the specified position, and the observation camera observes the screen display layout of the human-machine interaction device and The image information is remotely sent to the external terminal through the sub-control module and the control module, so that the technician can remotely determine the problem. The first motor drives the first screw assembly to make the movable seat drive the truss to move to the specified position. The second motor drives the second screw assembly to move the movable housing left and right. After the close-range observation camera observes that the touch head moves to the specified position, the third motor drives the touch head to rotate circumferentially, so that the close-range observation camera drives the rotating disk to move circumferentially with the cooperation of the plug block. The rotating disk drives the pin to reciprocate in the inner cavity of the slot rod and drives the slot rod to move up and down at the same time, so that the slot rod drives the internal guide rail of the second limit assembly to reciprocate up and down on the inner side of the limit block, and then drives the touch head to touch the screen of the human-computer interaction device with the cooperation of the base, so as to realize remote operation of the technician.

[0016] In summary, the present invention can understand complex queries, provide more accurate retrieval results, reduce users' screening time, realize real-time data update through deep learning technology and network connection, capture the deep semantics of text, improve the relevance of retrieval, and directly solve and repair usage problems encountered by users when using user feedback devices, thereby improving the efficiency of problem handling. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] Figure 1 It is a schematic diagram of the structure of the present invention;

[0018] Figure 2 for Figure 1 Schematic diagram of user feedback device;

[0019] Figure 3 for Figure 2 Exploded diagram of the remote control mechanism;

[0020] Figure 4 for Figure 3 Exploded diagram of the mobile processing components;

[0021] Figure 5 for Figure 4 A magnified image of point A;

[0022] Figure 6 for Figure 4 Enlarged view of point B.

[0023] In the figure: 1. support base, 2. remote control mechanism, 21. storage compartment, 22. charging module, 23. electric door, 3. mobile processing component, 31. mobile robot, 32. sub-control module, 33. rotation module, 34. mounting base, 35. first mounting frame, 36. connecting rod, 37. first electric telescopic rod, 38. first pulley, 39. worm gear, 310. double-end motor, 311. worm, 312. cylinder rod, 313. second mounting frame, 314. rotating arm, 315. second pulley, 316. second electric telescopic rod, 317. mounting frame, 318. guide rail frame, 319. A first motor, 320, a first lead screw assembly, 321, a moving seat, 322, an observation camera, 323, a truss, 324, a second motor, 325, a second lead screw assembly, 326, a first limit assembly, 327, a moving housing, 328, a second limit assembly, 329, a base, 330, a touch head, 331, a close-range observation camera, 332, a third motor, 333, a slot disk, 334, an insert, 335, an adjusting bolt, 336, a rotating disk, 337, a latch, 338, a slot rod, 4, a human-computer interaction device, 5, an observation camera, 6, a voice intercom module, 7, a control module. DETAILED DESCRIPTION

[0024] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0025] See also Figure 1-Figure 6The present invention provides a technical solution: a data fusion switch interaction processing method, comprising the following steps: step a, deploying the system: when deploying the system, building a production environment that supports high concurrency to ensure that the model can respond to query requests in real time; step b, data collection: clarifying system goals and user needs through demand analysis, collecting data, and ensuring the diversity and coverage of data sources; step c, data preprocessing: preprocessing the collected data, including cleaning, conversion, and word segmentation and annotation, to lay the foundation for building an efficient index system; step d, building an index: including creating an inverted index and optimizing it to improve retrieval efficiency; step e, query processing: converting natural language queries into structured queries, and improving the accuracy and efficiency of retrieval through query expansion and optimization; step f, result presentation: sorting and presenting the query results, sorting them according to model scores, and presenting them in a user-friendly manner, while generating a summary to help users quickly judge relevance; step g, user feedback: collecting user feedback, realizing remote interaction between users and technicians through user feedback collection equipment, including voice communication and image monitoring, and iterating and improving the system based on feedback.

[0026] As a preferred solution, further, Figure 2 As shown, the user feedback collection device includes: a support base 1, a remote control mechanism 2, a human-computer interaction device 4, an observation camera 5, a voice intercom module 6 and a control module 7; the remote control mechanism 2 is arranged at the rear side of the top of the support base 1; the human-computer interaction device 4 is arranged at the front side of the top of the support base 1; the observation camera 5 is installed at the left front of the top of the human-computer interaction device 4 through a bracket, the observation camera 5 monitors the user's behavior with image information, and the observation camera 5 sends the image signal from the control module 7 to the external terminal, so that the technician can remotely discover the user's use problems or the system freeze of the human-computer interaction device 4; the voice intercom module 6 is arranged at the top right of the human-computer interaction device 4, the voice intercom module 6 sends the voice signal from the control module 7 to the external terminal, and the user communicates with the technician remotely through the voice intercom module 6; the control module 7 is installed on the right side of the human-computer interaction device 4, the control module 7 is electrically connected to the human-computer interaction device 4, the observation camera 5 and the voice intercom module 6, the control module 7 is provided with a preset program, and the control module 7 can remotely connect to the external terminal to realize data transmission.

[0027] As a preferred solution, further, Figure 3As shown, the remote control mechanism 2 includes: a storage cabin 21, a charging module 22, an electric door 23 and a mobile processing component 3; the storage cabin 21 is fixedly installed on the rear side of the top end of the support base 1; the charging module 22 is installed on the inner front side of the storage cabin 21, the charging module 22 is electrically connected to the control module 7, the charging module 22 is controlled by the control module 7, and the charging module 22 can dock with the mobile robot 31 for charging; the electric door 23 is arranged at the rear opening of the storage cabin 21, the electric door 23 is electrically connected to the control module 7, and the electric door 23 is controlled by the control module 7 to open and close; the mobile processing component 3 is arranged inside the storage cabin 21.

[0028] As a preferred solution, further, the mobile processing component 3 includes: a mobile robot 31, a sub-control module 32, a rotation module 33, a mounting seat 34, a first mounting frame 35, a connecting rod 36, a first electric telescopic rod 37, a first pulley 38, a worm gear 39, a double-ended motor 310, a worm 311, a cylinder rod 312, a second mounting frame 313, a rotating arm 314, a second pulley 315, a second electric telescopic rod 316, a mounting frame 317, a guide rail frame 318, a first motor 319, a first screw assembly 320, a moving seat 321, an observation camera 322, a truss 323, a second motor 324, a second screw assembly 325, a first limit assembly 32 6. Mobile housing 327, second limit assembly 328, base 329, touch head 330, close-range observation camera 331, third motor 332, slot plate 333, plug block 334, adjustment bolt 335, rotating plate 336, latch 337 and slot rod 338; mobile robot 31 is placed inside storage cabin 21, mobile robot 31 can dock with charging module 22 for charging, internal battery of mobile robot 31 can power internal electrical components of mobile processing unit 3, mobile robot 31 is provided with radar for obstacle avoidance movement; sub-control module 32 is provided at the middle of the top rear side of mobile robot 31, sub-control module 32 and mobile robot 3 1 is electrically connected, the sub-control module 32 can be remotely connected to the control module 7 through a network, and a preset program is set inside the sub-control module 32; the rotation module 33 is installed in the middle of the top front side of the mobile robot 31, the rotation module 33 and the sub-control module 32 are electrically connected, and the rotation module 33 is controlled by the sub-control module 32 to drive the mounting seat 34 to rotate; the mounting seat 34 is set at the top of the rotating end of the rotation module 33; the first mounting frame 35 is rotatably connected to the inner front end of the mounting seat 34 through a rotating shaft, and the left and right sides of the axis of the first mounting frame 35 extend out of the outside of the mounting seat 34; the number of connecting rods 36 is two, and one end of the two connecting rods 36 is fixedly mounted on the axis of the first mounting frame 35 Left and right ends; there are two first electric telescopic rods 37, one end of the two first electric telescopic rods 37 is rotatably connected to the left and right rear ends of the mounting seat 34 through a pin shaft, and the telescopic ends of the two first electric telescopic rods 37 are rotatably connected to the other ends of the left and right connecting rods 36 through a pin shaft, and the first electric telescopic rod 37 is electrically connected to the sub-control module 32. The first electric telescopic rod 37 is controlled by the sub-control module 32 to drive the connecting rod 36 to rotate by its own extension and shortening; the first pulley 38 is rotatably connected to the inner front end of the first mounting frame 35 through a rotating shaft; there are two worm wheels 39, which are fixedly mounted on the left and right ends of the axis of the first pulley 38;The double-end motor 310 is arranged at the middle of the outer rear side of the mounting seat 34, and the rotating ends of the double-end motor 310 on both sides extend into the inner side of the mounting seat 34. The double-end motor 310 is electrically connected to the sub-control module 32. The double-end motor 310 is controlled by the sub-control module 32 to drive the worm gears 311 on both sides to rotate synchronously; there are two worm gears 311, and the two worm gears 311 are arranged on the front side of the rotating ends of the double-end motor 310 on both sides, and the worm gears 311 are meshed with the worm wheel 39; the barrel rod 312 is screwed to the inner rear end of the first mounting frame 35 in the front-to-back direction; the second mounting frame 313 is arranged on the rear side of the outer wall of the second mounting frame 313; the rotating arm 314 is rotatably connected to the inner side of the second mounting frame 313 through the rotating shaft in the front-to-back direction; the second pulley 31 5 is arranged outside the axis of the rotating arm 314, and the second pulley 315 and the first pulley 38 are connected by a belt penetrating the inner cavity of the cylinder rod 312; the second electric telescopic rod 316 is arranged in the inner cavity of the rotating arm 314 along the front-to-back direction, and the telescopic end of the second electric telescopic rod 316 extends out of the front end of the inner cavity of the rotating arm 314, and the second electric telescopic rod 316 is electrically connected to the sub-control module 32. The second electric telescopic rod 316 is controlled by the sub-control module 32 to drive the installation frame 317 to move by its own extension and contraction; the installation frame 317 is installed at the front side of the telescopic end of the second electric telescopic rod 316; the number of the guide rail frames 318 is two, and the two guide rail frames 318 are fixedly installed at the bottom ends of the left and right sides of the installation frame 317 along the front-to-back direction; There are two first motors 319, which are respectively mounted on the front ends of the left and right sides of the mounting frame 317. The first motor 319 is electrically connected to the sub-control module 32. The first motor 319 is controlled by the sub-control module 32 to drive the screw in the first screw assembly 320 to rotate clockwise or counterclockwise. There are two first screw assemblies 320, which are respectively mounted on the rear sides of the rotating ends of the left and right first motors 319. There are two moving seats 321, which are respectively sleeved on the outer inner sides of the left and right guide rail frames 318. The screw nuts in the left and right first screw assemblies 320 are respectively connected to the left and right moving seats 321. The moving seats 321 are respectively sleeved on the outer inner sides of the left and right guide rail frames 318. 21 can move forward and backward outside the guide rail frame 318; the observation camera 322 is arranged on the front side of the top of the installation frame 317, and the observation camera 322 is electrically connected to the sub-control module 32. The observation camera 322 can observe the screen display layout of the human-computer interaction device 4 and remotely send the image information to the external terminal through the sub-control module 32 and the control module 7, so that the technician can remotely determine the problem; the truss 323 is arranged on the inner side of the left and right moving seats 321 along the left and right directions; the second motor 324 is installed on the front right end of the truss 323, and the second motor 324 is electrically connected to the sub-control module 32. The second motor 324 is controlled by the sub-control module 32 to drive the screw in the second screw assembly 325 to rotate clockwise or counterclockwise;The lead screw in the second lead screw assembly 325 is installed on the left side of the rotating end of the second motor 324; the first limit assembly 326 is arranged at the top of the truss 323 along the left-right direction, and the guide rail in the first limit assembly 326 is arranged at the top of the truss 323 along the up-down direction, and the outer part of the guide rail is sleeved with a slider as a limit end; the mobile housing 327 is sleeved on the outside of the truss 323, the inner top end of the mobile housing 327 is connected to the limit end of the first limit assembly 326, and the inner front end of the mobile housing 327 is connected to the lead screw nut in the second lead screw assembly 325; There are two second limit assemblies 328, and the two second limit assemblies 328 are arranged at the rear side of the mobile housing 327 in the up-down direction. The limit slider in the second limit assemblies 328 is installed at the rear side of the mobile housing 327, and the limit guide rail is inserted inside the limit slider; the base 329 is installed at the bottom of the limit guide rails of the left and right second limit assemblies 328; the touch head 330 is arranged at the bottom of the base 329 in the front-back direction; the close-range observation camera 331 is installed at the front side of the base 329, and the close-range observation camera 331 and the sub-control module 32 are electrically connected. The close-range observation camera 331 can observe the moving position of the touch head 330 and remotely send the image information to the external terminal through the sub-control module 32 and the control module 7; the third motor 332 is installed on the top of the mobile housing 327, the third motor 332 and the sub-control module 32 are electrically connected, and the third motor 332 is controlled by the sub-control module 32 to drive the slot plate 333 to rotate clockwise or counterclockwise; the slot plate 333 is installed on the rear side of the rotating end of the third motor 332; the plug block 334 is plugged into the inner side of the slot plate 333, and the plug block 334 is plugged into the inner side of the slot plate 333. The block 334 can move inside the slot plate 333; the adjusting bolt 335 is screwed on the top of the slot plate 333, and the bottom end of the second screw assembly 325 is connected to the insert block 334. The adjusting bolt 335 can adjust the position of the insert block 334 inside the slot plate 333; the rotating plate 336 is installed on the rear side of the insert block 334; the latch 337 is installed on the rear outer end of the rotating plate 336; the slot rod 338 is arranged on the top of the inner side of the limiting guide rails of the left and right second limiting assemblies 328 along the left and right directions, and the latch 337 is plugged into the inner cavity of the slot rod 338.;

[0029] Here’s how it works:

[0030] Step 1: When deploying the system, build a production environment that supports high concurrency and ensure that the model can respond to query requests in real time. Clarify the system's goals and user needs through demand analysis, then collect data to ensure the diversity and coverage of data sources. In the data preprocessing stage, clean, convert, and segment and annotate the collected data to lay the foundation for building an efficient index system. Index construction not only includes creating an inverted index, but also optimizing it to improve retrieval efficiency. In the query processing stage, convert natural language queries into structured queries, and improve retrieval accuracy and efficiency through query expansion and optimization. In the result sorting and presentation stage, sort the results according to the model score and present them in a user-friendly way. At the same time, generate a summary to help users quickly judge relevance. Finally, by collecting user feedback and making iterative improvements, continuously improve the system's performance and user experience;

[0031] Step 2: The user fills in the questionnaire using the human-computer interaction device 4, and sends the voice signal from the control module 7 to the external terminal through the voice intercom module 6 to realize voice communication with the technician, and the observation camera 5 monitors the user's behavior with image information. When it is found that the user has an operation problem that cannot be solved remotely, the technician remotely controls the control module 7 to start, and the preset program inside the control module 7 controls the electric door 23, the charging module 22 and the sub-control module 32 to start. The electric door 23 opens to release the seal of the storage cabin 21, and the charging module 22 stops connecting to the mobile robot 31 for charging. The control module 7 controls the sub-control module 32 to start remotely, and the preset program inside the sub-control module 32 controls the mobile robot 31 to move to the front side of the human-computer interaction device 4. The preset program inside the sub-control module 32 controls the rotation module 33, the first electric telescopic rod 37, the double-end motor 310, the second electric telescopic rod 316 and the observation camera 322 to start, and the rotation module 33 drives the mounting seat 34 to rotate clockwise or counterclockwise The first electric telescopic rod 316 extends and shortens to drive the mounting frame 317 to move to a designated position, and the observation camera 322 observes the display layout of the screen of the human-computer interaction device 4 and remotely sends the image information to the external terminal through the sub-control module 32 and the control module 7, so that the technician can remotely determine the problem.

[0032] Step 3: According to the problem, the technician remotely controls the first motor 319, the second motor 324, the close-range observation camera 331 and the third motor 332 through the control module 7 and the sub-control module 32 to start, and the first motor 319 drives the lead screw in the first lead screw assembly 320 to rotate, so that the lead screw nut in the first lead screw assembly 320 drives the moving seat 321 to move in the front and rear directions under the limiting action of the guide rail frame 318, and the moving seat 321 drives the truss 323 to move to the specified position, and the second motor 324 drives the lead screw in the second lead screw assembly 325 to rotate, so that the lead screw nut in the second lead screw assembly 325 drives the moving housing 327 to move in the first limiting action. The touch head 330 moves left and right under the limiting action of the positioning assembly 326. After the close-range observation camera 331 observes that the touch head 330 moves to the specified position, the third motor 332 drives the slot disk 333 to rotate circumferentially, so that the adjusting bolt 335 drives the rotating disk 336 to move circumferentially with the cooperation of the plug block 334. The rotating disk 336 drives the pin 337 to reciprocate in the inner cavity of the slot rod 338 and drives the slot rod 338 to move up and down, so that the slot rod 338 drives the internal guide rail of the second limiting assembly 328 to reciprocate up and down on the inner side of the limiting block, and then drives the touch head 330 to touch the screen of the human-computer interaction device 4 with the cooperation of the base 329, so as to realize remote operation of the technician.

[0033] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. A data fusion switch interaction processing method, characterized in that: The following steps are involved: Step a, deploy the system: When deploying the system, build a production environment that supports high concurrency to ensure that the model can respond to query requests in real time; Step b, data collection: clarify system goals and user needs through demand analysis, collect data, and ensure the diversity and coverage of data sources; Step c, data preprocessing: preprocess the collected data, including cleaning, conversion, and word segmentation and tagging, to lay the foundation for building an efficient indexing system; Step d: Building an index: including creating an inverted index and optimizing it to improve retrieval efficiency; Step e: Query processing: convert natural language queries into structured queries, and improve the accuracy and efficiency of retrieval through query expansion and optimization; Step f, result presentation: sort and present the query results, sort them according to the model scores, and present them in a user-friendly way, while generating a summary to help users quickly judge relevance; Step g, user feedback: Collect user feedback, and use the user feedback collection device to realize remote interaction between users and technicians, including voice communication and image monitoring, and iterate and improve the system based on the feedback. The specific operations of this step are as follows: The user fills in a questionnaire using the human-computer interaction device (4), and transmits a voice signal from the control module (7) to an external terminal through the voice intercom module (6) to achieve voice communication with the technician, and the observation camera (5) monitors the user's behavior through image information; When it is found that the user has an operation problem that cannot be solved remotely, the technician remotely controls the control module (7) to start, the mobile robot (31) moves to the front side of the human-machine interaction device (4), the rotation module (33) drives the mounting seat (34) to rotate, so that the upper mounting frame (317) is aligned with the touch screen direction of the human-machine interaction device (4), the first electric telescopic rod (37) drives the connecting rod (36) to make the first mounting frame (35) drive the barrel rod (312) to rotate to a vertical direction, the double-end motor (310) drives the first pulley (38) and the second pulley (315) to drive the rotating arm (314) to rotate upward to a vertical direction under the cooperation of the worm (311) and the worm wheel (39) on both sides, the second electric telescopic rod (316) drives the mounting frame (317) to move to a specified position, the observation camera (322) observes the display layout of the screen of the human-machine interaction device (4) and remotely sends the image information to the external terminal through the sub-control module (32) and the control module (7), so that the technician can remotely determine the problem; According to the problem, the technician cooperates with the control module (7) and the sub-control module (32) for remote control, so that the first motor (319) drives the moving seat (321) to move the truss (323) to a specified position through the first screw assembly (320), and the second motor (324) drives the moving housing (327) to move in the left and right directions in cooperation with the second screw assembly (325). After the close-range observation camera (331) observes that the touch head (330) moves to the specified position, the third motor (332) drives the slot plate (333) to rotate circumferentially. The adjusting bolt (335) drives the rotating disk (336) to move in a circumferential direction in cooperation with the insert block (334), and the rotating disk (336) drives the latch pin (337) to reciprocate in the inner cavity of the slot rod (338) and drives the slot rod (338) to move up and down, so that the slot rod (338) drives the inner guide rail of the second limit assembly (328) to reciprocate up and down on the inner side of the limit block, and then drives the touch head (330) to touch the screen of the human-computer interaction device (4) in cooperation with the base (329), so as to realize remote operation of the technician and solve the user's problem; The user feedback collection device comprises: Support seat (1); A remote control mechanism (2) is arranged on the rear side of the top end of the support base (1); A human-computer interaction device (4) is arranged on the front side of the top end of the support base (1); An observation camera (5) is mounted on the front left of the top of the human-computer interaction device (4) via a bracket; A voice intercom module (6) is arranged on the top right side of the human-computer interaction device (4); A control module (7) is installed on the right side of the human-machine interaction device (4), and the control module (7) is electrically connected to the human-machine interaction device (4), the observation camera (5) and the voice intercom module (6); The remote control mechanism (2) comprises: A storage compartment (21) fixedly mounted on the rear side of the top end of the support base (1); A charging module (22) is installed on the inner front side of the storage compartment (21), and the charging module (22) is electrically connected to the control module (7); An electric door (23) is arranged at the rear opening of the storage compartment (21), and the electric door (23) is electrically connected to the control module (7); The mobile processing component (3) is arranged inside the storage cabin (21).

2. A data fusion switch interaction processing method according to claim 1, characterized in that: The mobile processing component (3) comprises: A mobile robot (31) is placed inside the storage cabin (21), and the mobile robot (31) can be docked with the charging module (22) for charging; A sub-control module (32) is arranged at the middle of the rear side of the top end of the mobile robot (31), the sub-control module (32) and the mobile robot (31) are electrically connected, and the sub-control module (32) can be remotely connected to the control module (7) via a network; A rotation module (33) is mounted on the middle portion of the front side of the top end of the mobile robot (31), and the rotation module (33) is electrically connected to the sub-control module (32); A mounting seat (34) arranged on the top of the rotating end of the rotating module (33); A first mounting frame (35) is rotatably connected to the inner front end of the mounting seat (34) via a rotating shaft, and the left and right sides of the axis of the first mounting frame (35) extend out of the outer side of the mounting seat (34); Connecting rods (36), the number of the connecting rods (36) being two, and one end of the two connecting rods (36) being fixedly mounted on the left and right ends of the axis of the first mounting frame (35) respectively; A first electric telescopic rod (37), the number of the first electric telescopic rods (37) being two, one end of the two first electric telescopic rods (37) being rotatably connected to the left and right rear ends of the mounting seat (34) via pins, the telescopic ends of the two first electric telescopic rods (37) being rotatably connected to the other ends of the left and right connecting rods (36) via pins, and the first electric telescopic rods (37) being electrically connected to the sub-control module (32).

3. A data fusion switch interaction processing method according to claim 2, characterized in that: The mobile processing component (3) also includes: A first pulley (38) rotatably connected to the inner front end of the first mounting frame (35) via a rotating shaft; A worm wheel (39), wherein the number of the worm wheels (39) is two, and the two worm wheels (39) are respectively fixedly mounted on the left and right ends of the axis of the first pulley (38); A double-ended motor (310) is arranged in the middle of the outer rear side of the mounting seat (34), the rotating ends on both sides of the double-ended motor (310) extend into the inner side of the mounting seat (34), and the double-ended motor (310) is electrically connected to the sub-control module (32); A worm (311), wherein the number of the worm (311) is two, and the two worms (311) are mounted on the front sides of the rotating ends on both sides of the double-end motor (310), and the worm (311) is meshed with the worm wheel (39); A cylinder rod (312) screwed to the inner rear end of the first mounting frame (35) in the front-to-rear direction; A second mounting frame (313), arranged on the rear side of an outer wall of the second mounting frame (313); A rotating arm (314) rotatably connected to the inner side of the second mounting frame (313) via a rotating shaft in a front-to-rear direction; A second belt pulley (315) is arranged outside the axis of the rotating arm (314), and the second belt pulley (315) and the first belt pulley (38) are connected via a belt that passes through the inner cavity of the cylinder rod (312); A second electric telescopic rod (316) is arranged in the inner cavity of the rotating arm (314) along the front-to-back direction, the telescopic end of the second electric telescopic rod (316) extends out of the front end of the inner cavity of the rotating arm (314), and the second electric telescopic rod (316) is electrically connected to the sub-control module (32).

4. A data fusion switch interaction processing method according to claim 3, characterized in that: The mobile processing component (3) also includes: A mounting frame (317) mounted on the front side of the telescopic end of the second electric telescopic rod (316); Guide rail frames (318), the number of the guide rail frames (318) being two, and the two guide rail frames (318) being fixedly mounted on the bottom ends of the left and right sides of the mounting frame (317) along the front-to-back direction; A first motor (319), wherein the number of the first motors (319) is two, and the two first motors (319) are respectively mounted on the front ends of the left and right sides of the mounting frame (317), and the first motors (319) are electrically connected to the sub-control module (32); A first screw assembly (320), the number of the first screw assemblies (320) being two, the screw rods in the two first screw assemblies (320) being respectively mounted on the rear sides of the rotating ends of the left and right first motors (319); A movable seat (321), wherein the number of the movable seats (321) is two, and the two movable seats (321) are respectively sleeved on the outer inner sides of the left and right guide rail frames (318), and the screw nuts in the left and right first screw assemblies (320) are respectively connected to the left and right movable seats (321); An observation camera (322) is arranged on the front side of the top end of the mounting frame (317), and the observation camera (322) is electrically connected to the sub-control module (32); A truss (323) is arranged on the inner sides of the two left and right movable seats (321) along the left-right direction; A second motor (324) is installed at the front right end of the truss (323), and the second motor (324) is electrically connected to the sub-control module (32); A second screw assembly (325), wherein the screw rod in the second screw assembly (325) is mounted on the left side of the rotating end of the second motor (324); A first limiting component (326) is arranged on the top of the truss (323) along the left-right direction; The movable housing (327) is sleeved on the outside of the truss (323), the inner top end of the movable housing (327) is connected to the limiting end of the first limiting assembly (326), and the inner front end of the movable housing (327) is connected to the screw nut in the second screw assembly (325).

5. A data fusion switch interaction processing method according to claim 4, characterized in that: The mobile processing component (3) also includes: A second position-limiting component (328), wherein the number of the second position-limiting components (328) is two, and the two second position-limiting components (328) are arranged on the rear side of the movable housing (327) in the up-down direction; A base (329) is mounted on the bottom of the limiting guide rails of the left and right second limiting assemblies (328); A touch head (330) is arranged at the bottom of the base (329) along the front-back direction; A close-range observation camera (331) is installed on the front side of the base (329), and the close-range observation camera (331) is electrically connected to the sub-control module (32); A third motor (332) is mounted on the top of the mobile housing (327), and the third motor (332) is electrically connected to the sub-control module (32); A slot plate (333) mounted on the rear side of the rotating end of the third motor (332); An insert block (334) inserted into the inner side of the slot plate (333); An adjusting bolt (335) is screwed onto the top of the slot plate (333), and the bottom end of the second lead screw assembly (325) is connected to the insert block (334); A rotating disk (336) mounted on the rear side of the insert block (334); A latch (337) mounted on the rear outer end of the rotating disk (336); The slot rod (338) is arranged at the top of the inner side of the limiting guide rails of the two left and right second limiting assemblies (328) along the left-right direction, and the latch (337) is plugged into the inner cavity of the slot rod (338).

6. A data fusion switch interaction processing method according to claim 5, characterized in that: The first electric telescopic rod (37) is extended to drive the connecting rod (36) to rotate downward, so that the connecting rod (36) drives the first mounting frame (35) to rotate inside the mounting seat (34), and the first mounting frame (35) drives the barrel rod (312) to rotate to a vertical direction.

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