Multi-terminal collaborative interaction service method and device and computer equipment

Abstract

The invention relates to a multi-terminal cooperative interaction service method and device and computer equipment. The method comprises the steps that when an assistance request of an assisted terminal where an assisted party is located is received, the cooperative relation of the assisted party of an assisting party is acquired, and the assistance request is sent to the assistance terminal where the assisted party is located based on the cooperative relation; the assistance request is used for confirming whether the assistance party provides assistance or not, establishing a cooperative communication link between an assistance terminal and an assisted terminal when confirmation of agreeing to provide assistance sent by the assistance terminal where the assistance party is located is received, and sending the assistance request to the assisted terminal based on the cooperative communication link. And obtaining a control command of the assistance terminal to the assisted terminal, the control command being used for controlling the assisted terminal to interact with a third-party platform, and obtaining a service processing result on the third-party platform. By adopting the method, the assistance terminal where the assisted party is located can be helped to complete the service through the assistance terminal.

Description

Technical Field

[0001] The present application relates to the field of data processing, and in particular to a service method, device, computer equipment, storage medium and computer program product for multi-terminal collaborative interaction. Background Art

[0002] At present, the types and number of smart devices in the home are increasing. With mobile phones as the main body, combined with major smart devices such as PCs, watches and bracelets, speakers, tablets, car computers, smart screens, and various IOT devices, under the unified dispatch of the home processing center, consumers' smart life scenarios are built. Major companies are also committed to building their own terminal integration platforms, greatly expanding the interactive terminals for users, and providing more intelligent services for different terminals.

[0003] However, the financial industry rarely or does not provide applications on multiple terminals, such as watches, smart screens, etc. This limits the space for the financial industry to provide users with high-quality experience to a certain extent. Digitalization brings not only the development dividend of "digital opportunities", but also new social governance problems - the digital divide, obstacles for certain groups of people to use smart devices, etc. Summary of the invention

[0004] Based on this, it is necessary to provide a multi-terminal collaborative interactive service method, device, computer equipment, computer-readable storage medium and computer program product that can help the assisted party complete business processing in response to the above technical problems.

[0005] In a first aspect, the present application provides a multi-terminal collaborative interaction service method. The method comprises:

[0006] When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party;

[0007] Based on the collaborative relationship, sending an assistance request to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance;

[0008] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal;

[0009] Based on the cooperative communication link, a control command of the assisting terminal to the assisted terminal is obtained, wherein the control command is used to control the assisted terminal to interact with a third-party platform to obtain a service processing result on the third-party platform.

[0010] In one embodiment, the method further comprises:

[0011] When receiving a request for adding an assisting relationship from the assisting terminal, the request for adding an assisting relationship includes assisting party information, assisted party information, and biometric identification information of the assisting party;

[0012] Sending an assistance relationship confirmation request to the assisted terminal where the assisted party is located; the assistance relationship confirmation request is used to confirm whether the assisted party accepts the assistance;

[0013] receiving an assistance relationship confirmation instruction of the assisted party and biometric identification information of the assisted party sent by the assisted terminal;

[0014] Based on the biometric information of the assisting party and the biometric information of the assisted party, a collaborative relationship between the assisting party and the assisted party is established and stored.

[0015] In one of the embodiments, the assistance request includes real-time biometric information of the assisted party;

[0016] The acquisition of the collaborative relationship between the assisting party and the assisted party includes:

[0017] Based on the real-time biometric identification information of the assisted party, searching for the collaborative relationship of the assisted party in pre-stored collaborative relationships;

[0018] Based on the collaborative relationship of the assisted party, determining the assisting party corresponding to the assisted party and the biometric identification information pre-stored by the assisting party;

[0019] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a cooperative communication link between the assisting terminal and the assisted terminal, including: upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, acquiring real-time biometric identification information of the assisting party;

[0020] If the real-time biometric identification information of the assisting party is consistent with the pre-stored biometric identification information of the assisting party in the collaborative relationship, then establishing a communication link between the assisting terminal and the assisted terminal based on the collaborative communication link, and obtaining a control command of the assisting terminal to the assisted terminal, including:

[0021] determining, according to a control command from the assisting terminal to the assisted terminal, a processing service corresponding to the control command;

[0022] Based on the preset service information, determining whether the processing service corresponding to the control command conforms to the preset service information;

[0023] If the processing service corresponding to the control command does not conform to the preset service information, a reminder is sent to the assisted terminal that the processing service does not conform to the preset service information; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link;

[0024] In response to a disconnection command of the cooperative communication link, the cooperative communication link is disconnected.

[0025] In one embodiment, the method further comprises:

[0026] If the processing service corresponding to the control command conforms to the preset service information, obtaining the service processing result of the third-party platform;

[0027] Acquire data information corresponding to the service processing reported by the assisted terminal;

[0028] Based on the data information, the status of the assisted terminal is monitored.

[0029] In one embodiment, the method further comprises:

[0030] Monitoring resource information of the assisted terminal; the resource information includes virtual resources and physical resources;

[0031] When the resource information change of the assisted terminal exceeds a preset threshold, the excess reminder is sent to the assisting terminal; the excess reminder is used to confirm whether the assisting terminal modifies the authority of the assisted terminal;

[0032] A permission modification command of the cooperative communication link is obtained, where the permission modification command is used to modify the permission of the assisting terminal.

[0033] In a second aspect, the present application also provides a multi-terminal collaborative interaction service device. The device includes:

[0034] A relationship acquisition module, configured to acquire the collaborative relationship between the assisting party and the assisted party when receiving an assistance request from the assisted terminal where the assisted party is located;

[0035] A request sending module is used to send an assistance request to the assisting terminal where the assisted party is located based on the collaborative relationship; the assistance request is used to confirm whether the assisting party provides assistance;

[0036] A link establishing module, configured to establish a collaborative communication link between the assisting terminal and the assisted terminal upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located;

[0037] The business processing module is used to obtain the control command of the assisting terminal to the assisted terminal based on the collaborative communication link. The control command is used to control the interaction between the assisted terminal and the third-party platform to obtain the business processing result on the third-party platform.

[0038] In a third aspect, the present application further provides a computer device. The computer device includes a memory and a processor, the memory stores a computer program, and the processor implements the following steps when executing the computer program:

[0039] When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party;

[0040] Based on the collaborative relationship, sending an assistance request to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance;

[0041] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal;

[0042] Based on the cooperative communication link, a control command of the assisting terminal to the assisted terminal is obtained, wherein the control command is used to control the assisted terminal to interact with a third-party platform to obtain a service processing result on the third-party platform.

[0043] In a fourth aspect, the present application further provides a computer-readable storage medium. The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the following steps are implemented:

[0044] When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party;

[0045] Based on the collaborative relationship, sending an assistance request to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance;

[0046] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal;

[0047] Based on the cooperative communication link, a control command of the assisting terminal to the assisted terminal is obtained, wherein the control command is used to control the assisted terminal to interact with a third-party platform to obtain a service processing result on the third-party platform.

[0048] In a fifth aspect, the present application further provides a computer program product. The computer program product includes a computer program, and when the computer program is executed by a processor, the following steps are implemented:

[0049] When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party;

[0050] Based on the collaborative relationship, sending an assistance request to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance;

[0051] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal;

[0052] Based on the cooperative communication link, a control command of the assisting terminal to the assisted terminal is obtained, wherein the control command is used to control the assisted terminal to interact with a third-party platform to obtain a service processing result on the third-party platform.

[0053] The above-mentioned service method, apparatus, computer equipment, storage medium and computer program product for multi-terminal collaborative interaction, by receiving an assistance request from an assisted terminal where the assisted party is located, determines the assisting terminal and the assisting party corresponding to the assisted party based on the collaborative relationship between the assisting party and the assisted party, sends an assistance request to the assisting terminal to confirm whether the assisting terminal can provide assistance, and upon receiving the confirmation of the assisting terminal's agreement to provide assistance, establishes a collaborative communication link between the assisting terminal and the assisted terminal, obtains the control command of the assisting terminal to the assisted terminal based on the collaborative communication link, and controls the interaction of the assisted terminal with the third-party platform based on the control command. In the above-mentioned process, based on the collaborative relationship between the assisting party and the assisted party, the assisting terminal of the assisting party corresponding to the assisted terminal where the assisted party is located is determined, and when the assisting party agrees to provide assistance, the assisting terminal is assisted to interact with the third-party platform through the control command of the assisting terminal to the assisted terminal, thereby helping the assisting terminal where the assisted party is located to complete business processing. BRIEF DESCRIPTION OF THE DRAWINGS

[0054] FIG1 is an application environment diagram of a multi-terminal collaborative interaction service method according to an embodiment;

[0055] Figure 2 A flowchart of a multi-terminal collaborative interaction service method according to an embodiment;

[0056] Figure 3 A flowchart of the steps of establishing a collaborative relationship in one embodiment;

[0057] FIG4 is a flow chart of the steps of cutting off the collaborative communication link in another embodiment;

[0058] FIG5 is a schematic flow chart of a multi-terminal collaborative interaction service method in another embodiment;

[0059] FIG6 is a schematic flow chart of a multi-terminal collaborative interaction service method in another embodiment;

[0060] FIG7 is a schematic flow chart of a multi-terminal collaborative interaction service method in another embodiment;

[0061] Figure 8 A structural block diagram of a service device for multi-terminal collaborative interaction in one embodiment;

[0062] FIG. 9 is a diagram showing the internal structure of a computer device in one embodiment. DETAILED DESCRIPTION

[0063] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0064] The service method for multi-terminal collaborative interaction provided in the embodiment of the present application can be applied in the application environment shown in FIG. 1 . Among them, the assisting terminal 102 communicates with the assisting platform 104 through the network. The assisted terminal 106 communicates with the assisting platform 104 through the network. Therefore, the assisting terminal 102 can communicate with the assisted terminal 106 through the assisting platform 104. The data storage system can store the data that the assisting platform 104 needs to process. The data storage system can be integrated on the assisting platform 104, or it can be placed on the cloud or other network servers. When receiving an assistance request from the assisted terminal 106, the collaborative relationship of the assisting terminal 102 and the assisted terminal is obtained; based on the collaborative relationship, an assistance request is sent to the assisting terminal; the assistance request is used to confirm whether the assisting terminal provides assistance; when receiving the confirmation of the assisting terminal 102 agreeing to provide assistance, the control command of the assisting terminal 102 to the assisted terminal 106 is obtained, and the control instruction is used to control the assisted terminal 106 to interact with the third-party platform to obtain the business processing result on the third-party platform. The assisting terminal 102 may be, but is not limited to, various personal computers, laptop computers, smart phones, tablet computers, IoT devices, and portable wearable devices. IoT devices may be smart speakers, smart TVs, smart air conditioners, smart vehicle-mounted devices, etc. Portable wearable devices may be smart watches, smart bracelets, head-mounted devices, etc. The assisted terminal 106 may be, but is not limited to, various personal computers, laptop computers, smart phones, tablet computers, IoT devices, and portable wearable devices. IoT devices may be smart speakers, smart TVs, smart air conditioners, smart vehicle-mounted devices, etc. Portable wearable devices may be smart watches, smart bracelets, head-mounted devices, etc.

[0065] At present, the types and number of smart devices are increasing. With mobile phones as the main body, combined with major smart devices such as PCs, watches and bracelets, speakers, tablets, car computers, and smart screens, consumers' smart life scenarios have been built. However, in financial fields such as banking, there are few multi-terminal collaborative interaction solutions and a lack of practice, which to a certain extent limits the space for the financial industry to provide users with high-quality experience.

[0066] In one embodiment, Figure 2 As shown, a multi-terminal collaborative interaction service method is provided, which is applied to the assistance platform in FIG1 and includes the following steps:

[0067] Step 202: when receiving an assistance request from the assisted terminal where the assisted party is located, obtaining the collaborative relationship between the assisting party and the assisted party.

[0068] The assistance request is a request sent by the assisted party through the assisted terminal for collaboration with the assisting party. The collaboration relationship is a mapping relationship between the assisting party and the assisted party initiated by the assisting terminal of the assisting party based on the historical assistance between the assisting terminal and the assisted terminal.

[0069] Specifically, the assisted party performs business processing on the assisting terminal. When the assisted party encounters some problems and needs the help of the assisting terminal where the assisting party is located, the assisted party can initiate an assistance request on the assisting terminal so that the assisting terminal can assist the assisted terminal of the assisted party. After the assisted terminal sends the assistance request and receives the assistance request initiated by the assisting terminal, it needs to obtain the collaborative relationship between the assisting party and the assisted party to determine the assisting party corresponding to the assisted party.

[0070] Step 204: Based on the collaborative relationship, an assistance request is sent to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting terminal provides assistance.

[0071] Based on the assistance request sent by the assisted terminal where the assisted party is located, according to the collaborative relationship of the assisted party and the assisted party of the assisting party, the assisting party corresponding to the assisted party is found from the collaborative relationship, so as to obtain the assisting terminal corresponding to the assisted terminal based on the assisting party. After obtaining the assisting terminal corresponding to the assisted terminal, it is necessary to send an assistance request to the assisting terminal to determine whether the assisting terminal corresponding to the assisted terminal is willing to provide assistance to the assisted terminal.

[0072] Step 206: upon receiving a confirmation of consent to provide assistance from the assisting terminal where the assisting party is located, a collaborative communication link between the assisting terminal and the assisted terminal is established.

[0073] After receiving the assistance request from the assisted terminal, the assisting terminal makes a decision on the received assistance request based on the actual situation of the assisting party. If the assisting party agrees to provide assistance to the assisted terminal, it sends information on its agreement to provide assistance to the assisting platform. Afterwards, the assisting platform receives the confirmation of the assisting terminal's agreement to provide assistance, which indicates that the assisting party agrees to provide assistance to the assisted terminal of the assisted party. Accordingly, the assisting terminal of the assisting party can control the assisted terminal of the assisted party. Specifically, a collaborative communication link is established between the assisting terminal and the assisted terminal, and based on the collaborative communication link, the assisting terminal provides assistance to the assisted terminal of the assisted party.

[0074] Step 208: Based on the cooperative communication link, a control command of the assisting terminal to the assisted terminal is obtained, where the control command is used to control the interaction between the assisted terminal and the third-party platform to obtain a business processing result on the third-party platform.

[0075] After receiving the confirmation of the assisting terminal where the assisting party is located that agrees to provide assistance, the control command of the assisting terminal to the assisted terminal is obtained, and the control command is sent to the assisting terminal where the assisted party is located based on the cooperative communication link. The assisted terminal corresponding to the assisting terminal interacts with the third-party platform. After the interaction between the assisted terminal and the third-party platform is completed, the business processing result on the third-party platform is obtained. The obtained business processing result can be sent to the assisted terminal so that the assisted terminal can understand the operation result corresponding to the control command of the assisting terminal, that is, the business processing result.

[0076] In this embodiment, by receiving an assistance request from an assisted terminal where the assisted party is located, based on the collaborative relationship between the assisting party and the assisted party, the assisting terminal and the assisting party corresponding to the assisted party are determined, and an assistance request is sent to the assisting terminal to confirm whether the assisting terminal can provide assistance. Upon receiving the confirmation of the assisting terminal's agreement to provide assistance, a collaborative communication link between the assisting terminal and the assisted terminal is established, and based on the collaborative communication link, a control command of the assisting terminal to the assisted terminal is obtained, and the interaction between the assisted terminal and the third-party platform is controlled based on the control command. In the above process, based on the collaborative relationship between the assisting party and the assisted party, the assisting terminal of the assisting party corresponding to the assisted terminal where the assisted party is located is determined, and if the assisting party agrees to provide assistance, the assisting terminal is assisted to interact with the third-party platform through the control command of the assisting terminal to the assisted terminal, thereby helping the assisting terminal where the assisted party is located to complete business processing.

[0077] In one embodiment, Figure 3 As shown, the method of determining the cooperative relationship between the assisting terminal and the assisted terminal includes the following steps:

[0078] Step 302: When receiving a request for adding an assisting relationship from an assisting terminal, the request for adding an assisting relationship includes assisting party information, assisted party information, and biometric identification information of the assisting party.

[0079] Among them, biometric information may include fingerprint information, face information, voiceprint information, iris information and other biometric information that can represent identity.

[0080] It is understandable that the assisting party can generally perform some business operations more easily, and the assisting party and the assisted party can establish a corresponding relationship, that is, a collaborative relationship between the assisting party and the assisted party, so that the assisted terminal where the assisted party is located can get its corresponding assisting party more quickly.

[0081] Specifically, the assisting terminal can establish a collaborative relationship with the assisted party by adding an assisting relationship request. The assisting terminal sends an add assisting relationship request, and after receiving the add assisting relationship request from the assisting terminal, the assisting platform obtains the assisting party information, the assisted party information, and the assisting party's biometric information in the add assisting relationship request, such as fingerprint information, face information, voiceprint information, iris information, and other information.

[0082] Step 304: Send an assistance relationship confirmation request to the assisted terminal where the assisted party is located; the assistance relationship confirmation request is used to confirm whether the assisted party accepts the assistance.

[0083] When receiving the request to add an assisting relationship from the assisting terminal, an assisting relationship confirmation request is sent to the assisted terminal where the assisted party is located to confirm whether the assisted party accepts the assistance provided by the assisting party. It can be understood that confirming whether the assisted party accepts the assistance provided by the assisting party corresponds to two situations, one is that the assisted party accepts the assistance provided by the assisting party, and the other is that the assisted party does not accept the assistance provided by the assisting party.

[0084] Step 306: receiving the assistance relationship confirmation instruction of the assisted party and the biometric identification information of the assisted party sent by the assisted terminal.

[0085] When the assisted party receives the assistance provided by the assisting party, the assisted terminal where the assisted party is located sends an assistance relationship confirmation instruction to the assisted party, and at the same time sends the assisted party's biometric information to the assisting platform. The biometric information may be but is not limited to fingerprint information, face information, voiceprint information, iris information and other biometric information.

[0086] Step 308: Based on the biometric information of the assisting party and the biometric information of the assisted party, a collaborative relationship between the assisting party and the assisted party is established and stored.

[0087] After the assisted party receives the assistance provided by the assisting party, a corresponding relationship, i.e., a collaborative relationship, between the assisting party and the assisted party is established based on the acquired biometric information of the assisting party and the biometric information of the assisted party, and the collaborative relationship between the assisting party and the assisted party is stored to facilitate the assisted terminal where the assisted party is located to obtain its corresponding assisting party as quickly as possible.

[0088] In this embodiment, through the assisting terminal's request to add an assisting relationship, a request to confirm the assisting relationship is sent to the assisted terminal where the assisting party is located. When the assisted party accepts the assistance of the assisting party, a collaborative relationship between the assisting party and the assisted party is established and stored based on the acquired biometric information of the assisting party and the biometric information of the assisted party, so as to facilitate the assisted terminal where the assisted party is located to obtain its corresponding assisting party as soon as possible.

[0089] In one embodiment, the assistance request includes the real-time biometric information of the assisted party; obtaining the collaborative relationship of the assisting party with the assisted party includes: searching for the collaborative relationship of the assisted party in the pre-stored collaborative relationship based on the real-time biometric information of the assisted party. Based on the collaborative relationship of the assisted party, determine the assisting party corresponding to the assisted party, and the pre-stored biometric information of the assisting party. Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establish a collaborative communication link between the assisting terminal and the assisted terminal, including: upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, obtain the real-time biometric information of the assisting party. If the real-time biometric information of the assisting party is consistent with the pre-stored biometric information of the assisting party in the collaborative relationship, then establish a collaborative communication link between the assisting terminal and the assisted terminal.

[0090] Specifically, after receiving the assistance request of the assisted terminal where the assisted party is located, based on the real-time biometric information of the assisted party in the assistance request, the collaborative relationship of the assisted party can be searched in the pre-stored collaborative relationship, so as to determine the assisting party corresponding to the assisted party and the pre-stored biometric information of the assisting party. By adding the real-time biometric information of the assisted party to the assistance request, the assisting party corresponding to the assisted party and the pre-stored biometric information of the assisting party can be quickly determined. When receiving the confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, the real-time biometric information of the assisting party is obtained. By comparing the real-time biometric information of the assisting party with the pre-stored biometric information of the assisting party in the assistance relationship, it is determined whether the assisting party is the pre-stored assisting party, that is, the identity of the assisting party is determined. If the real-time biometric information of the assisting party is consistent with the pre-stored biometric information of the assisting party in the collaborative relationship, that is, after determining that the assisting party is the pre-stored assisting party, a collaborative communication link between the assisting terminal and the assisted terminal is established for the assisting terminal and the assisted terminal to collaborate.

[0091] In this embodiment, after receiving the assistance request from the assisted terminal, based on the real-time biometric information of the assisted party in the assistance request, the assisting party corresponding to the assisted party and the pre-stored biometric information of the assisting party are searched in the pre-stored collaborative relationship. Then, by comparing the real-time biometric information of the assisted party with the acquired real-time biometric information of the assisting party, the identity of the assisting party is determined. After determining that the assisting party is the pre-stored assisting party, a collaborative communication link between the assisting terminal and the assisted terminal is established, so that the assisting terminal and the assisted terminal can collaborate.

[0092] In one embodiment, as shown in FIG4 , after obtaining the control command of the assisting terminal to the assisted terminal based on the cooperative communication link, the following steps are included:

[0093] Step 402: Determine the processing service corresponding to the control command from the assisting terminal to the assisted terminal.

[0094] The control command is used to control the assisted terminal, and the assisted terminal can perform service processing based on the control command of the assisting terminal.

[0095] Specifically, based on the cooperative communication link, after obtaining the control command of the assisting terminal to the assisted terminal, the service corresponding to the control command is determined according to the control command of the assisting terminal to the assisted terminal. Considering the equipment security and information security, it is necessary to limit the service corresponding to the control command to prevent hackers from controlling the assisting terminal and causing problems that are difficult to solve.

[0096] Step 404: Based on the preset service information, determine whether the processing service corresponding to the control command complies with the preset service information.

[0097] The preset service information is the pre-set services that can be performed by the assisting terminal. The preset services may include but are not limited to online shopping, ticket purchase, payment, registration, etc. The preset services of the assisted terminal can be adjusted according to the actual situation.

[0098] After determining the processing service corresponding to the control command based on the control command of the assisted terminal, it is necessary to judge whether the processing service corresponding to the control command exceeds the scope of the preset service according to the preset service information. It is understandable that when the processing service corresponding to the control command is online shopping, ticket purchase, and payment in the preset service, the processing service corresponding to the control command meets the preset service information.

[0099] Step 406: If the processing service corresponding to the control command does not conform to the preset service information, a reminder that the processing service does not conform to the preset service information is sent to the assisted terminal; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link.

[0100] According to the preset business information, it is determined whether the processing business corresponding to the control command exceeds the scope of the preset business. The first judgment result may be that the processing business corresponding to the control command does not conform to the preset business information, that is, the processing business corresponding to the control command exceeds the scope of the preset business. At this time, it is necessary to send a reminder to the assisted terminal that the processing business does not conform to the preset business information. Based on the reminder, the assisted terminal determines whether it is necessary to cut off the collaborative communication link. After the judgment, a command to cut off the collaborative communication link is issued to suspend the processing business corresponding to the control command.

[0101] Step 408: disconnect the collaborative communication link in response to the disconnect command of the collaborative communication link.

[0102] After determining that the collaborative communication link needs to be cut off, a command to cut off the collaborative communication link is issued, and the assisting platform responds to the command to cut off the collaborative communication link and cuts off the collaborative communication link, thereby ending the control of the assisting terminal over the assisted terminal, thereby preventing the assisted terminal from processing services that exceed the preset services under the control of the assisting terminal.

[0103] In the present implementation, the control command of the assisting terminal is used to determine the processing business corresponding to the control command, and based on the preset business information, it is determined whether the processing business corresponding to the control command exceeds the preset business scope, and when the processing business corresponding to the control command exceeds the preset business scope, the assisted terminal is reminded to cut off the collaborative communication link, thereby terminating the control of the assisting terminal by the assisting terminal, and preventing the assisted terminal from processing business exceeding the preset business under the control of the assisting terminal.

[0104] In one embodiment, as shown in FIG5 , the multi-terminal collaborative interaction service method further includes the following steps:

[0105] Step 502: If the processing service corresponding to the control command conforms to the preset service information, the service processing result of the third-party platform is obtained.

[0106] The result of the business processing may be that the assisted party has completed the business processing with the assistance of the assisting party, for example, the ticket purchase business has been completed, and the registration business has been completed.

[0107] According to the preset business information, it is determined whether the processing business corresponding to the control command exceeds the scope of the preset business. The second judgment result can be that the processing business corresponding to the control command meets the preset business information, that is, the processing business corresponding to the control command does not exceed the scope of the preset business. At this time, the business processing result of the processing business corresponding to the control command is obtained on the third-party platform.

[0108] Step 504: Acquire data information corresponding to the service processing reported by the assisted terminal.

[0109] After completing the business processing, the assisted terminal can report relevant data information in the business processing process, such as beneficiary information, contact information, address information, website information, payment information, etc. The data information corresponding to the business processing reported by the assisted terminal is collected and stored.

[0110] Step 506: monitor the status of the assisted terminal based on the data information.

[0111] After acquiring the data information corresponding to the service processing reported by the assisted terminal, the status of the assisted terminal may be monitored based on the collected data information corresponding to the service processing reported by the assisted terminal.

[0112] In this embodiment, after the service processing corresponding to the control command is completed, the assisted terminal reports data information corresponding to the service during the service processing to monitor the status of the assisted terminal.

[0113] In one embodiment, as shown in FIG6 , the multi-terminal collaborative interaction service method further includes the following steps:

[0114] Step 602: monitor resource information of the assisted terminal; the resource information includes virtual resources and physical resources.

[0115] The resource information may include the flow direction of resources, the transfer information of resources, etc.

[0116] After the assisting terminal establishes a cooperative communication link with the assisted terminal, the assisting platform may monitor the resource information of the assisted terminal and send the resource information of the assisted terminal to the assisting terminal.

[0117] Step 604: When the resource information change of the assisted terminal exceeds a preset threshold, an excess reminder is sent to the assisting terminal corresponding to the assisted terminal; the excess reminder is used to confirm whether the assisting terminal modifies the authority of the assisted terminal.

[0118] The preset threshold is a preset threshold for resource information change, which can be adjusted according to actual conditions.

[0119] Monitor the resource information of the assisted terminal in real time, compare the change range of the resource information of the assisted terminal with the preset threshold, and when the change of the resource information of the assisted terminal exceeds the preset threshold, send an over-quota reminder to the assisting terminal corresponding to the assisted terminal. The assisting terminal checks the change of the resource information of the assisted terminal based on the over-quota reminder, and confirms whether the assisting terminal should modify the authority of the assisted terminal according to the situation.

[0120] Step 606: Obtain a permission modification command for the cooperative communication link, where the permission modification command is used to modify the permission of the assisting terminal.

[0121] When the assisting terminal confirms that the authority of the assisted terminal needs to be modified, it obtains the authority modification command of the cooperative communication link, and modifies the resource information change authority of the assisting terminal based on the authority modification command.

[0122] In this embodiment, by monitoring the changes in the resource information of the assisted terminal, when the changes in the resource information of the assisted terminal exceed a preset threshold, the assisting terminal corresponding to the assisted terminal is reminded to modify the permissions of the assisted terminal, thereby controlling the resources of the assisted party corresponding to the assisted terminal.

[0123] In one embodiment, as shown in FIG. 7 , a multi-terminal collaborative interaction service method is provided, wherein the method comprises:

[0124] Step 702: when receiving an assistance request from the assisted terminal where the assisted party is located, obtaining the collaborative relationship between the assisting party and the assisted party.

[0125] Step 704, based on the collaborative relationship, sending an assistance request to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance; the assistance request includes the real-time biometric identification information of the assisted party.

[0126] Step 706, upon receiving a confirmation of consent to provide assistance from the assisting terminal where the assisting party is located, obtaining the real-time biometric information of the assisting party.

[0127] Step 708: If the real-time biometric information of the assisting party is consistent with the pre-stored biometric information of the assisting party in the collaborative relationship, a collaborative communication link between the assisting terminal and the assisted terminal is established.

[0128] Step 710: obtaining a control command from the assisting terminal to the assisted terminal based on the cooperative communication link; and determining a processing service corresponding to the control command according to the control command from the assisting terminal to the assisted terminal.

[0129] Step 712, based on the preset business information, determine whether the processing business corresponding to the control command conforms to the preset business information; if the processing business corresponding to the control command conforms to the preset business information, execute step 718.

[0130] Step 714: If the processing service corresponding to the control command does not conform to the preset service information, a reminder that the processing service does not conform to the preset service information is sent to the assisted terminal; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link.

[0131] Step 716: In response to the collaborative communication link disconnection command, disconnect the collaborative communication link.

[0132] In step 718, based on the control instruction, the assisted terminal is controlled to interact with the third-party platform to obtain the business processing result on the third-party platform.

[0133] It should be understood that, although the steps in the flowcharts involved in the above embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps is not strictly limited in order, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above embodiments may include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0134] Based on the same inventive concept, the embodiment of the present application also provides a multi-terminal collaborative interaction service device for implementing the multi-terminal collaborative interaction service method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in the one or more multi-terminal collaborative interaction service device embodiments provided below can refer to the limitations of the multi-terminal collaborative interaction service method above, and will not be repeated here.

[0135] In one embodiment, Figure 8 As shown, a multi-terminal collaborative interaction service device is provided, including: a relationship acquisition module 802, a request sending module 804, a link establishment module 806, and a service processing module 808, wherein:

[0136] The relationship acquisition module 802 is used to acquire the collaborative relationship between the assisting party and the assisted party when receiving an assistance request from the assisted terminal where the assisted party is located.

[0137] The request sending module 804 is used to send an assistance request to the assisting terminal where the assisted party is located based on the collaborative relationship; the assistance request is used to confirm whether the assisting party provides assistance.

[0138] The link establishing module 806 is configured to establish a collaborative communication link between the assisting terminal and the assisted terminal upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located.

[0139] The business processing module 808 is used to obtain control commands from the assisting terminal to the assisted terminal based on the collaborative communication link. The control commands are used to control the interaction between the assisted terminal and the third-party platform to obtain business processing results on the third-party platform.

[0140] In one embodiment, the multi-terminal collaborative interaction service further includes a request receiving module for receiving a request for adding an assisting relationship from an assisting terminal, wherein the request for adding an assisting relationship includes assisting party information, assisted party information, and biometric identification information of the assisting party.

[0141] The request confirmation module is used to send an assistance relationship confirmation request to the assisted terminal where the assisted party is located; the assistance relationship confirmation request is used to confirm whether the assisted party accepts the assistance.

[0142] The instruction receiving module is used to receive the assistance relationship confirmation instruction of the assisted party and the biometric identification information of the assisted party sent by the assisted terminal.

[0143] The relationship establishment module establishes and stores the collaborative relationship between the assisting party and the assisted party based on the biometric information of the assisting party and the biometric information of the assisted party.

[0144] In one embodiment, the multi-terminal collaborative interaction service also includes a relationship acquisition module, which is also used to search for the collaborative relationship of the assisted party in pre-stored collaborative relationships based on the real-time biometric information of the assisted party; based on the collaborative relationship of the assisted party, determine the assisting party corresponding to the assisted party, and the pre-stored biometric information of the assisting party.

[0145] The link establishment module is also used to obtain the assisting party's real-time biometric information when receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located; if the assisting party's real-time biometric information is consistent with the biometric information pre-stored by the assisting party in the collaborative relationship, a collaborative communication link is established between the assisting terminal and the assisted terminal.

[0146] In one embodiment, the multi-terminal collaborative interaction service further includes a service determination module, which is used to determine the processing service corresponding to the control command of the assisting terminal according to the control command of the assisting terminal to the assisted terminal. A judgment module is used to judge whether the processing service corresponding to the control command conforms to the preset service information based on the preset service information. A reminder module sends a reminder to the assisted terminal that the processing service does not conform to the preset service information if the processing service corresponding to the control command does not conform to the preset service information; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link.

[0147] The link cutting module is used to cut off the collaborative communication link in response to a cutting command of the collaborative communication link.

[0148] In one embodiment, the multi-terminal collaborative interaction service also includes a data module, which is used to obtain the business processing results of the third-party platform if the processing business corresponding to the control command conforms to the preset business information; obtain the data information corresponding to the business processing reported by the assisted terminal; and monitor the status of the assisted terminal based on the data information.

[0149] In one embodiment, the multi-terminal collaborative interaction service also includes a permission module for monitoring the resource information of the assisted terminal; the resource information includes virtual resources and physical resources; when the resource information change of the assisted terminal exceeds a preset threshold, an excess reminder is sent to the assisting terminal; the excess reminder is used to confirm whether the assisting terminal modifies the permissions of the assisted terminal; the permission modification command of the collaborative communication link is obtained, and the permission modification command is used to modify the permissions of the assisting terminal.

[0150] Each module in the above-mentioned multi-terminal collaborative interaction service device can be implemented in whole or in part by software, hardware, or a combination thereof. Each of the above-mentioned modules can be embedded in or independent of a processor in a computer device in the form of hardware, or can be stored in a memory in a computer device in the form of software, so that the processor can call and execute operations corresponding to each of the above modules.

[0151] In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be shown in FIG9 . The computer device includes a processor, a memory, and a network interface connected via a system bus. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The database of the computer device is used to store relevant data in the assistance process. The network interface of the computer device is used to communicate with an external terminal via a network connection. When the computer program is executed by the processor, a service method for multi-terminal collaborative interaction is implemented.

[0152] Those skilled in the art will understand that the structure shown in FIG. 9 is merely a block diagram of a partial structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than shown in the figure, or combine certain components, or have a different arrangement of components.

[0153] In one embodiment, a computer device is provided, including a memory and a processor, wherein a computer program is stored in the memory, and when the processor executes the computer program, the following steps are implemented:

[0154] When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party;

[0155] Based on the collaborative relationship, an assistance request is sent to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance;

[0156] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal;

[0157] Based on the collaborative communication link, the assisting terminal obtains control commands for the assisted terminal. The control instructions are used to control the interaction between the assisted terminal and the third-party platform to obtain business processing results on the third-party platform.

[0158] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0159] When receiving a request for adding an assisting relationship from an assisting terminal, the request for adding an assisting relationship includes assisting party information, assisted party information, and biometric identification information of the assisting party;

[0160] Sending an assistance relationship confirmation request to the assisted terminal where the assisted party is located; the assistance relationship confirmation request is used to confirm whether the assisted party accepts the assistance;

[0161] receiving an assistance relationship confirmation instruction of the assisted party and the biometric identification information of the assisted party sent by the assisted terminal;

[0162] Based on the biometric information of the assisting party and the biometric information of the assisted party, a collaborative relationship between the assisting party and the assisted party is established and stored.

[0163] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0164] Based on the real-time biometric information of the assisted party, searching for the collaborative relationship of the assisted party in pre-stored collaborative relationships;

[0165] Based on the collaborative relationship of the assisted party, determine the assisting party corresponding to the assisted party and the biometric identification information pre-stored by the assisting party;

[0166] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, obtaining the assisting party's real-time biometric information;

[0167] If the real-time biometric information of the assisting party is consistent with the pre-stored biometric information of the assisting party in the collaborative relationship, a collaborative communication link between the assisting terminal and the assisted terminal is established.

[0168] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0169] Manage business;

[0170] Based on the preset business information, determine whether the processing business corresponding to the control command conforms to the preset business information;

[0171] If the processing service corresponding to the control command does not conform to the preset service information, a reminder that the processing service does not conform to the preset service information is sent to the assisted terminal; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link;

[0172] In response to a disconnection command of the cooperative communication link, the cooperative communication link is disconnected.

[0173] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0174] If the processing business corresponding to the control command meets the preset business information, the business processing result of the third-party platform is obtained;

[0175] Obtain data information corresponding to the business processing reported by the assisted terminal;

[0176] Based on the data information, the status of the assisted terminal is monitored.

[0177] In one embodiment, when the processor executes the computer program, the processor further implements the following steps:

[0178] Monitor the resource information of the assisted terminal; the resource information includes virtual resources and physical resources;

[0179] When the resource information change of the assisted terminal exceeds the preset threshold, an over-limit reminder is sent to the assisting terminal; the over-limit reminder is used to confirm whether the assisting terminal modifies the permissions of the assisted terminal;

[0180] Get the permission modification command of the collaborative communication link, where the permission modification command is used to modify the permission of the assisting terminal.

[0181] In one embodiment, a computer readable storage medium is provided, on which a computer program is stored, and when the computer program is executed by a processor, the following steps are implemented:

[0182] When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party;

[0183] Based on the collaborative relationship, an assistance request is sent to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance;

[0184] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal;

[0185] Based on the collaborative communication link, the assisting terminal obtains control commands for the assisted terminal. The control instructions are used to control the interaction between the assisted terminal and the third-party platform to obtain business processing results on the third-party platform.

[0186] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0187] When receiving a request for adding an assisting relationship from an assisting terminal, the request for adding an assisting relationship includes assisting party information, assisted party information, and biometric identification information of the assisting party;

[0188] Sending an assistance relationship confirmation request to the assisted terminal where the assisted party is located; the assistance relationship confirmation request is used to confirm whether the assisted party accepts the assistance;

[0189] receiving an assistance relationship confirmation instruction of the assisted party and the biometric identification information of the assisted party sent by the assisted terminal;

[0190] Based on the biometric information of the assisting party and the biometric information of the assisted party, a collaborative relationship between the assisting party and the assisted party is established and stored.

[0191] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0192] Based on the real-time biometric information of the assisted party, searching for the collaborative relationship of the assisted party in pre-stored collaborative relationships;

[0193] Based on the collaborative relationship of the assisted party, determine the assisting party corresponding to the assisted party and the biometric identification information pre-stored by the assisting party;

[0194] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, obtaining the assisting party's real-time biometric information;

[0195] If the real-time biometric information of the assisting party is consistent with the pre-stored biometric information of the assisting party in the collaborative relationship, a collaborative communication link between the assisting terminal and the assisted terminal is established.

[0196] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0197] Determine, according to the control command of the assisting terminal to the assisted terminal, the processing service corresponding to the control command;

[0198] Based on the preset business information, determine whether the processing business corresponding to the control command conforms to the preset business information;

[0199] If the processing service corresponding to the control command does not conform to the preset service information, a reminder that the processing service does not conform to the preset service information is sent to the assisted terminal; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link;

[0200] In response to a disconnection command of the cooperative communication link, the cooperative communication link is disconnected.

[0201] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0202] If the processing business corresponding to the control command meets the preset business information, the business processing result of the third-party platform is obtained;

[0203] Obtain data information corresponding to the business processing reported by the assisted terminal;

[0204] Based on the data information, the status of the assisted terminal is monitored.

[0205] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0206] Monitor the resource information of the assisted terminal; the resource information includes virtual resources and physical resources;

[0207] When the resource information change of the assisted terminal exceeds the preset threshold, an over-limit reminder is sent to the assisting terminal; the over-limit reminder is used to confirm whether the assisting terminal modifies the permissions of the assisted terminal;

[0208] Get the permission modification command of the collaborative communication link, where the permission modification command is used to modify the permission of the assisting terminal.

[0209] In one embodiment, a computer program product is provided, comprising a computer program, which, when executed by a processor, implements the following steps:

[0210] When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party;

[0211] Based on the collaborative relationship, an assistance request is sent to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance;

[0212] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal;

[0213] Based on the collaborative communication link, the assisting terminal obtains control commands for the assisted terminal. The control instructions are used to control the interaction between the assisted terminal and the third-party platform to obtain business processing results on the third-party platform.

[0214] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0215] When receiving a request for adding an assisting relationship from an assisting terminal, the request for adding an assisting relationship includes assisting party information, assisted party information, and biometric identification information of the assisting party;

[0216] Sending an assistance relationship confirmation request to the assisted terminal where the assisted party is located; the assistance relationship confirmation request is used to confirm whether the assisted party accepts the assistance;

[0217] receiving an assistance relationship confirmation instruction of the assisted party and the biometric identification information of the assisted party sent by the assisted terminal;

[0218] Based on the biometric information of the assisting party and the biometric information of the assisted party, a collaborative relationship between the assisting party and the assisted party is established and stored.

[0219] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0220] Based on the real-time biometric information of the assisted party, searching for the collaborative relationship of the assisted party in pre-stored collaborative relationships;

[0221] Based on the collaborative relationship of the assisted party, determine the assisting party corresponding to the assisted party and the biometric identification information pre-stored by the assisting party;

[0222] Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, obtaining the assisting party's real-time biometric information;

[0223] If the real-time biometric information of the assisting party is consistent with the pre-stored biometric information of the assisting party in the collaborative relationship, a collaborative communication link between the assisting terminal and the assisted terminal is established.

[0224] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0225] Determine, according to the control command of the assisting terminal to the assisted terminal, the processing service corresponding to the control command;

[0226] Based on the preset business information, determine whether the processing business corresponding to the control command conforms to the preset business information;

[0227] If the processing service corresponding to the control command does not conform to the preset service information, a reminder that the processing service does not conform to the preset service information is sent to the assisted terminal; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link;

[0228] In response to a disconnection command of the cooperative communication link, the cooperative communication link is disconnected.

[0229] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0230] If the processing business corresponding to the control command meets the preset business information, the business processing result of the third-party platform is obtained;

[0231] Obtain data information corresponding to the business processing reported by the assisted terminal;

[0232] Based on the data information, the status of the assisted terminal is monitored.

[0233] In one embodiment, when the computer program is executed by a processor, the following steps are also implemented:

[0234] Monitor the resource information of the assisted terminal; the resource information includes virtual resources and physical resources;

[0235] When the resource information change of the assisted terminal exceeds the preset threshold, an over-limit reminder is sent to the assisting terminal; the over-limit reminder is used to confirm whether the assisting terminal modifies the permissions of the assisted terminal;

[0236] Get the permission modification command of the collaborative communication link, where the permission modification command is used to modify the permission of the assisting terminal.

[0237] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties.

[0238] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided in this application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited to this. The processor involved in each embodiment provided in this application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., but are not limited to this.

[0239] The technical features of the above embodiments may be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0240] The above-described embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the present application. It should be pointed out that, for a person of ordinary skill in the art, several variations and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the attached claims.

Claims

1. A multi-terminal collaborative interaction service method, characterized in that: The method comprises: When receiving an assistance request from the assisted terminal where the assisted party is located, obtaining a collaborative relationship between the assisting party and the assisted party; Based on the collaborative relationship, sending an assistance request to the assisting terminal where the assisted party is located; the assistance request is used to confirm whether the assisting party provides assistance; Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a collaborative communication link between the assisting terminal and the assisted terminal; Based on the cooperative communication link, a control command of the assisting terminal to the assisted terminal is obtained, wherein the control command is used to control the assisted terminal to interact with a third-party platform to obtain a service processing result on the third-party platform.

2. The method according to claim 1, characterized in that: The method further comprises: When receiving a request for adding an assisting relationship from the assisting terminal, the request for adding an assisting relationship includes assisting party information, assisted party information, and biometric identification information of the assisting party; Sending an assistance relationship confirmation request to the assisted terminal where the assisted party is located; the assistance relationship confirmation request is used to confirm whether the assisted party accepts the assistance; receiving an assistance relationship confirmation instruction of the assisted party and biometric identification information of the assisted party sent by the assisted terminal; Based on the biometric information of the assisting party and the biometric information of the assisted party, a collaborative relationship between the assisting party and the assisted party is established and stored.

3. The method according to claim 1, characterized in that The assistance request includes real-time biometric information of the party to be assisted; The acquisition of the collaborative relationship between the assisting party and the assisted party includes: Based on the real-time biometric identification information of the assisted party, searching for the collaborative relationship of the assisted party in pre-stored collaborative relationships; Based on the collaborative relationship of the assisted party, determining the assisting party corresponding to the assisted party and the biometric identification information pre-stored by the assisting party; Upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, establishing a cooperative communication link between the assisting terminal and the assisted terminal, including: upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located, acquiring real-time biometric identification information of the assisting party; If the real-time biometric identification information of the assisting party is consistent with the pre-stored biometric identification information of the assisting party in the collaborative relationship, a collaborative communication link between the assisting terminal and the assisted terminal is established.

4. The method according to claim 1, characterized in that: After obtaining the control command from the assisting terminal to the assisted terminal based on the cooperative communication link, the method includes: determining, according to a control command from the assisting terminal to the assisted terminal, a processing service corresponding to the control command; Based on the preset service information, determining whether the processing service corresponding to the control command conforms to the preset service information; If the processing service corresponding to the control command does not conform to the preset service information, a reminder is sent to the assisted terminal that the processing service does not conform to the preset service information; the reminder is used to confirm whether the assisted terminal cuts off the collaborative communication link; In response to a disconnection command of the cooperative communication link, the cooperative communication link is disconnected.

5. The method according to claim 4, characterized in that The method further comprises: If the processing service corresponding to the control command conforms to the preset service information, obtaining the service processing result of the third-party platform; Acquire data information corresponding to the service processing reported by the assisted terminal; Based on the data information, the status of the assisted terminal is monitored.

6. The method according to claim 1, characterized in that The method further comprises: Monitoring resource information of the assisted terminal; the resource information includes virtual resources and physical resources; When the resource information change of the assisted terminal exceeds a preset threshold, an over-limit reminder is sent to the assisting terminal; the over-limit reminder is used to confirm whether the assisting terminal modifies the authority of the assisted terminal; A permission modification command of the cooperative communication link is obtained, where the permission modification command is used to modify the permission of the assisting terminal.

7. A multi-terminal collaborative interaction service device, characterized in that: The device comprises: A relationship acquisition module, configured to acquire the collaborative relationship between the assisting party and the assisted party when receiving an assistance request from the assisted terminal where the assisted party is located; A request sending module is used to send an assistance request to the assisting terminal where the assisted party is located based on the collaborative relationship; the assistance request is used to confirm whether the assisting party provides assistance; A link establishing module, configured to establish a collaborative communication link between the assisting terminal and the assisted terminal upon receiving a confirmation of consent to provide assistance sent by the assisting terminal where the assisting party is located; The business processing module is used to obtain the control command of the assisting terminal to the assisted terminal based on the collaborative communication link. The control command is used to control the interaction between the assisted terminal and the third-party platform to obtain the business processing result on the third-party platform.

8. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 6 are implemented.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

10. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

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