Tax dispute online mediation method and system based on multi-party call

Abstract

The invention discloses a multi-party call-based tax dispute online mediation method and system, and relates to the technical field of data processing. Comprising the steps of 1, constructing a tax and fee dispute online mediation system based on a web application framework, 2, collecting tax data through a dispute information collection subsystem and establishing an intelligent model to intelligently analyze a statistical result, and 3, carrying out offline mediation room reservation through a case registration management subsystem and maintaining mediation room information. 4, multi-party audio and video connection is carried out through a multi-party call video mediation subsystem based on a WebRTC technical framework according to the dispute information, audio and video connection is carried out between a taxpayer and multiple experts at the same time, different mediation experts carry out tax dispute mediation on the taxpayer in a cooperative mode, and the taxpayer and the multiple experts carry out tax dispute mediation on the taxpayer. 5, expert information is maintained through the expert database subsystem; and 6, case database intelligent recommendation is carried out through the case database subsystem.

Description

Technical Field

[0001] The invention discloses an online mediation method and system for tax disputes based on multi-party calls, and relates to the technical field of data processing. Background Art

[0002] In the traditional tax dispute resolution process, taxpayers often need to go to the tax bureau in person to submit applications, participate in mediation or hearings, which not only increases taxpayers' time and transportation costs, but also is not conducive to improving taxpayers' service experience. Summary of the invention

[0003] In view of the problems of the prior art, the present invention provides an online mediation method and system for tax and fee disputes based on multi-party calls, which has the characteristics of strong versatility and simple implementation and has broad application prospects.

[0004] The specific scheme proposed by the present invention is:

[0005] The present invention provides an online mediation method for tax disputes based on multi-party calls, comprising:

[0006] Step 1: Based on the web application framework, an online mediation system for tax disputes is constructed. The online mediation system for tax disputes includes a dispute information collection subsystem, a case registration management subsystem, a multi-party video mediation subsystem, an expert database subsystem, and a case database subsystem.

[0007] Step 2: Collect tax data through the dispute information collection subsystem, count the reasons for taxpayers' complaints and reports, tax-related service demands and tax-related difficulties, and establish an intelligent model to conduct intelligent analysis of the statistical results: identify problems and deficiencies in tax services, automatically generate risk source analysis reports, and intelligently generate and input risk items that are similar or identical to previous reports based on previous improvement plans and results.

[0008] Step 3: Make an offline mediation room appointment through the case registration management subsystem, maintain the mediation room information, and provide a front-end interface to register the dispute information obtained in the mediation room.

[0009] Step 4: The multi-party video mediation subsystem uses the WebRTC technology framework to conduct multi-party audio and video connections based on the dispute information. The taxpayer and multiple experts conduct audio and video connections at the same time, and different mediation experts work together to mediate the taxpayer's tax dispute.

[0010] Step 5: Maintain expert information through the expert database subsystem.

[0011] Step 6: Intelligent case library recommendation through the case library subsystem: During the dispute resolution process, similar cases and popular cases are intelligently recommended to mediation experts, who can view the case content, mediation process and mediation results for reference.

[0012] Furthermore, in step 3 of the online mediation method for tax disputes based on multi-party calls, the mediation room information is maintained, including: maintaining the name, address, opening hours and contact number information of the offline mediation room for reference by taxpayers when making an appointment for the offline mediation room.

[0013] Furthermore, in step 4 of the online tax dispute mediation method based on multi-party calls, the multi-party call video mediation subsystem performs real-time voice recognition and display of the audio during the mediation process to assist in the automatic entry of relevant information.

[0014] Furthermore, in step 4 of the online tax dispute mediation method based on multi-party calls, the multi-party call video mediation subsystem can obtain the file scanned and transmitted by the image acquisition device. After the mediation is completed, a mediation report is also provided to the taxpayer and sent to the taxpayer's client. The taxpayer can click to view, download and print.

[0015] The present invention also provides an online mediation system for tax disputes based on multi-party calls, comprising:

[0016] Based on the web application framework, an online mediation system for tax disputes is constructed. The online mediation system for tax disputes includes a dispute information collection subsystem, a case registration management subsystem, a multi-party video mediation subsystem, an expert database subsystem, and a case database subsystem.

[0017] The dispute information collection subsystem collects tax data, compiles statistics on taxpayers' complaints and reports, tax-related service demands, and tax-related difficulties, and establishes an intelligent model to analyze the statistical results intelligently: it identifies problems and deficiencies in tax services, automatically generates risk source analysis reports, and intelligently generates and enters risk items that are similar or identical to previous reports based on previous improvement plans and results.

[0018] The case registration management subsystem makes offline mediation room appointments, maintains mediation room information, and provides a front-end interface for registering dispute information obtained in the mediation room.

[0019] The multi-party video mediation subsystem is based on the WebRTC technology framework to conduct multi-party audio and video connections based on dispute information. Taxpayers can simultaneously conduct audio and video connections with multiple experts, and different mediation experts can work together to mediate tax disputes for taxpayers.

[0020] The expert database subsystem maintains expert information.

[0021] The case library subsystem performs intelligent case library recommendations: During the dispute resolution process, it intelligently recommends similar cases and popular cases to mediation experts, who can view the case content, mediation process, and mediation results for reference.

[0022] Furthermore, the case registration management subsystem of the online mediation system for tax and fee disputes based on multi-party calls maintains mediation room information, including: maintaining the name, address, opening hours and contact number information of the offline mediation room for reference by taxpayers when making offline mediation room appointments.

[0023] Furthermore, the multi-party video mediation subsystem of the online tax dispute mediation system based on multi-party calls performs real-time voice recognition and displays the audio during the mediation process to assist in the automatic entry of relevant information.

[0024] Furthermore, the multi-party video mediation subsystem of the online tax dispute mediation system based on multi-party calls can obtain files scanned and transmitted by the image acquisition device. After the mediation is completed, a mediation report is provided to the taxpayer and sent to the taxpayer's client. The taxpayer can click to view, download and print.

[0025] The benefits of the present invention are:

[0026] The method of the present invention is applicable to an interactive platform under a server / browser architecture mode, and can be applied to areas where tax dispute mediation is required. A new tax dispute handling model of full-process household evidence retention + offline full-process monitoring + online remote processing is constructed, a mechanism of integrated dispute mediation, standardized business flow, and standardized information management is established, and a tax dispute handling channel with multi-resource participation, multi-means resolution, and multi-department collaboration is unblocked, creating a tax dispute conflict mediation system that integrates the functions of source prevention, acceptance and reception, diversion and transfer, diversified resolution, collaborative governance, follow-up supervision, analysis and judgment, evaluation feedback, incentive evaluation, and the like. BRIEF DESCRIPTION OF THE DRAWINGS

[0027] Figure 1 It is a schematic flow chart of the method of the present invention. DETAILED DESCRIPTION

[0028] The present invention is further described below in conjunction with the accompanying drawings and specific embodiments so that those skilled in the art can better understand the present invention and implement it, but the embodiments are not intended to limit the present invention.

[0029] Example 1

[0030] The present invention provides an online mediation method for tax disputes based on multi-party calls, comprising:

[0031] Step 1: Based on the web application framework, construct an online mediation system for tax and fee disputes, which includes a dispute information collection subsystem, a case registration management subsystem, a multi-party call video mediation subsystem, an expert library subsystem and a case library subsystem.

[0032] Step 2: Through the dispute information collection subsystem, tax data is regularly collected from 12366, portal websites, service locations, good and bad review systems, etc., and the reasons for taxpayers' complaints and reports, tax-related service demands and tax-related problems are counted. An intelligent model is established to conduct intelligent analysis of the statistical results: problems and deficiencies in tax services are identified, and risk source analysis reports are automatically generated. For risk items that are similar or identical to previous reports, intelligent input is performed based on previous improvement plans and results.

[0033] Step 3: Make an offline mediation room appointment through the case registration management subsystem, maintain the mediation room information, and provide a front-end interface to register the dispute information obtained in the mediation room.

[0034] The types of dispute events can also be maintained. Subordinate units can query and import the dispute types of superior units with one click, or they can maintain the types themselves.

[0035] Step 4: Through the multi-party video mediation subsystem, based on the WebRTC technology framework, multi-party audio and video connections are established according to the dispute information. The taxpayer and multiple experts have audio and video connections at the same time, and different mediation experts work together to mediate the taxpayer's tax disputes.

[0036] In step 4, the multi-party call video mediation subsystem performs real-time speech recognition and display on the audio during the mediation process, assisting in the automatic entry of relevant information.

[0037] The multi-party video mediation subsystem can also obtain the files scanned and transmitted by the image acquisition device. After the mediation is completed, a mediation report will be provided to the taxpayer and sent to the taxpayer's client. The taxpayer can click to view, download and print.

[0038] When mediation experts have documents or materials that need to be shown to taxpayers, they can use the screen sharing function to share their screen with other online personnel to better mediate the taxpayers' demands.

[0039] Step 5: Maintain expert information through the expert database subsystem, such as offline mediators, public lawyers, model workers, etc., to provide a basis for assignment. And further maintain expert information, including: name, age, photo, address, mobile phone number, mediation declaration, personal signature, motto, etc. A list can be displayed for reference when mediators are assigned or assigned.

[0040] Step 6: Intelligent case library recommendation through the case library subsystem: In the process of dispute resolution, similar cases and popular cases are intelligently recommended to mediation experts, who can view the case content, mediation process and mediation results for reference. At the same time, a case search function is provided, and keywords can be entered to query matching cases for viewing, providing mediation experience for experts.

[0041] Example 2

[0042] The present invention also provides an online mediation system for tax disputes based on multi-party calls, comprising:

[0043] Based on the web application framework, an online mediation system for tax disputes is constructed. The online mediation system for tax disputes includes a dispute information collection subsystem, a case registration management subsystem, a multi-party video mediation subsystem, an expert database subsystem, and a case database subsystem.

[0044] The dispute information collection subsystem collects tax data, compiles statistics on taxpayers' complaints and reports, tax-related service demands, and tax-related difficulties, and establishes an intelligent model to analyze the statistical results intelligently: it identifies problems and deficiencies in tax services, automatically generates risk source analysis reports, and intelligently generates and enters risk items that are similar or identical to previous reports based on previous improvement plans and results.

[0045] The case registration management subsystem makes offline mediation room appointments, maintains mediation room information, and provides a front-end interface for registering dispute information obtained in the mediation room.

[0046] The multi-party video mediation subsystem is based on the WebRTC technology framework to conduct multi-party audio and video connections based on dispute information. Taxpayers can simultaneously conduct audio and video connections with multiple experts, and different mediation experts can work together to mediate tax disputes for taxpayers.

[0047] The expert database subsystem maintains expert information.

[0048] The case library subsystem performs intelligent case library recommendations: During the dispute resolution process, it intelligently recommends similar cases and popular cases to mediation experts, who can view the case content, mediation process, and mediation results for reference.

[0049] As the information interaction and execution process between the modules in the above-mentioned system are based on the same concept as the embodiment of the method of the present invention, the specific contents can be found in the description of the embodiment of the method of the present invention and will not be repeated here.

[0050] Similarly, the system of the present invention is suitable for an interactive platform under the server / browser architecture mode, and can be applied to areas that require tax dispute mediation. It constructs a new tax dispute resolution model that includes full household record keeping + offline full-process monitoring + online remote processing, establishes a mechanism for integrated dispute mediation, standardized business flow, and standardized information management, and clears a channel for tax dispute resolution that involves multiple resources, multiple means of resolution, and multiple departments in collaboration. The system of the present invention integrates functions such as source prevention, acceptance and reception, diversion and transfer, diversified resolution, collaborative governance, follow-up supervision, analysis and judgment, evaluation and feedback, and incentive evaluation.

[0051] It should be noted that not all steps and modules in the above-mentioned processes and system structures are necessary, and some steps or modules can be ignored according to actual needs. The execution order of each step is not fixed and can be adjusted as needed. The system structure described in the above-mentioned embodiments can be a physical structure or a logical structure, that is, some modules may be implemented by the same physical entity, or some modules may be implemented by multiple physical entities, or some components in multiple independent devices may be implemented together.

[0052] The above-described embodiments are only preferred embodiments for fully illustrating the present invention, and the protection scope of the present invention is not limited thereto. Equivalent substitutions or changes made by those skilled in the art based on the present invention are within the protection scope of the present invention. The protection scope of the present invention shall be subject to the claims.

Claims

1. A method for online mediation of tax disputes based on multi-party calls, characterized by: include: Step 1: Based on the web application framework, an online mediation system for tax disputes is constructed. The online mediation system for tax disputes includes a dispute information collection subsystem, a case registration management subsystem, a multi-party video mediation subsystem, an expert database subsystem, and a case database subsystem. Step 2: Collect tax data through the dispute information collection subsystem, count the reasons for taxpayers' complaints and reports, tax-related service demands and tax-related difficulties, and establish an intelligent model to conduct intelligent analysis of the statistical results: identify problems and deficiencies in tax services, automatically generate risk source analysis reports, and intelligently generate and input risk items that are similar or identical to previous reports based on previous improvement plans and results. Step 3: Make an offline mediation room appointment through the case registration management subsystem, maintain the mediation room information, and provide a front-end interface to register the dispute information obtained in the mediation room. Step 4: The multi-party video mediation subsystem uses the WebRTC technology framework to conduct multi-party audio and video connections based on the dispute information. The taxpayer and multiple experts conduct audio and video connections at the same time, and different mediation experts work together to mediate the taxpayer's tax dispute. Step 5: Maintain expert information through the expert database subsystem. Step 6: Intelligent case library recommendation through the case library subsystem: During the dispute resolution process, similar cases and popular cases are intelligently recommended to mediation experts, who can view the case content, mediation process and mediation results for reference.

2. According to the online mediation method for tax disputes based on multi-party calls in claim 1, it is characterized in that the maintenance of mediation room information in step 3 includes: Maintain the name, address, opening hours and contact number information of the offline mediation room for taxpayers’ reference when making appointments for the offline mediation room.

3. According to the online tax dispute mediation method based on multi-party calls as described in claim 1, it is characterized in that in step 4, the audio during the mediation process is recognized and displayed in real time through the multi-party call video mediation subsystem to assist in the automatic entry of relevant information.

4. According to claim 1, a method for online mediation of tax disputes based on multi-party calls is characterized by: In step 4, the multi-party video mediation subsystem can obtain the file scanned and transmitted by the image acquisition device. After the mediation is completed, a mediation report is provided to the taxpayer and sent to the taxpayer client. The taxpayer can click to view, download and print.

5. An online mediation system for tax disputes based on multi-party calls, characterized by include: Based on the web application framework, an online mediation system for tax disputes is constructed. The online mediation system for tax disputes includes a dispute information collection subsystem, a case registration management subsystem, a multi-party video mediation subsystem, an expert database subsystem, and a case database subsystem. The dispute information collection subsystem collects tax data, compiles statistics on taxpayers' complaints and reports, tax-related service demands, and tax-related difficulties, and establishes an intelligent model to conduct intelligent analysis of the statistical results: it identifies problems and deficiencies in tax services, automatically generates risk source analysis reports, and intelligently generates and enters risk items that are similar or identical to previous reports based on previous improvement plans and results. The case registration management subsystem makes offline mediation room appointments, maintains mediation room information, and provides a front-end interface for registering dispute information obtained in the mediation room. The multi-party video mediation subsystem is based on the WebRTC technology framework to conduct multi-party audio and video connections based on dispute information. Taxpayers can simultaneously conduct audio and video connections with multiple experts, and different mediation experts can work together to mediate tax disputes for taxpayers. The expert database subsystem maintains expert information. The case library subsystem performs intelligent case library recommendations: During the dispute resolution process, it intelligently recommends similar cases and popular cases to mediation experts, who can view the case content, mediation process, and mediation results for reference.

6. According to claim 5, the online mediation system for tax disputes based on multi-party calls is characterized by: The case registration management subsystem maintains mediation room information, including: maintaining the offline mediation room name, address, opening hours and contact number information for taxpayers to refer to when making offline mediation room appointments.

7. According to claim 5, the online mediation system for tax disputes based on multi-party calls is characterized by: The multi-party call video mediation subsystem performs real-time speech recognition and displays the audio during the mediation process, assisting in the automatic entry of relevant information.

8. According to claim 5, the online mediation system for tax disputes based on multi-party calls is characterized by: The multi-party video mediation subsystem can obtain the files scanned and transmitted by the image acquisition device. After the mediation is completed, a mediation report is provided to the taxpayer and sent to the taxpayer client. The taxpayer can click to view, download and print it.

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