E-commerce platform claim method, device and equipment, storage medium and program product

Abstract

The invention discloses an e-commerce platform claim method, an e-commerce platform claim device, e-commerce platform claim equipment, a storage medium and a computer program product, and relates to the technical field of e-commerce operation. And determining target claim instances of the claim instance number, and then claiming the target claim instances from the e-commerce platform. Therefore, in consideration of a limited number of claim instances and existence of a plurality of to-be-claimed instances, a selection rule for determining a target claim instance for claim to the e-commerce platform in the plurality of to-be-claimed instances is proposed, and finally claim to the e-commerce platform is performed by using the target claim instance selected based on the selection rule, thereby maximizing legitimate rights and interests of sellers.

Description

Technical Field

[0001] The present application relates to the technical field of e-commerce operations, and in particular to an e-commerce platform claim method, an e-commerce platform claim device, an e-commerce platform claim equipment, a storage medium, and a computer program product. Background Art

[0002] At present, e-commerce platforms such as Amazon and JD.com, which have built their own warehousing logistics and distribution networks, may cause damage or loss of goods during the warehouse warehousing, storage, outbound delivery, return and exchange operations, which may lead to e-commerce sellers applying for compensation from the e-commerce platforms. For example, sellers can send their product inventory to Amazon's global FBA warehouse (Fulfillment by Amazon) in advance so that they can quickly deliver the goods to buyers after the order is placed. However, since Amazon may cause damage or loss of goods during the FBA warehouse warehousing, storage, outbound delivery, return and exchange operations, sellers can apply for compensation from Amazon.

[0003] However, 1. When making claims to e-commerce platforms, the seller may have a large number of pending claims due to the large number of stores and products. 2. The warehouse staff of the e-commerce platform needs to conduct a warehouse inventory when checking each pending claim. Based on the current manual verification and inventory, if the seller applies for too many claims, the e-commerce platform may limit the number of claims or even prevent the seller from making a claim. 3. Currently, e-commerce platforms have launched automatic compensation policies for some scenarios. At the same time, they also limit the number of claims that sellers can make per day. For sellers, the number of claims in non-automatic compensation scenarios is particularly precious.

[0004] In summary, how to allocate claims for a large number of pending claims based on a limited number of claimable instances, that is, to determine which pending claims instances should be applied for priority and which pending claims instances can be applied for later, so as to maximize the legitimate rights and interests of sellers, has become a key issue that needs to be urgently solved in the current operation of sellers' stores.

[0005] The above contents are only used to assist in understanding the technical solution of the present application and do not constitute an admission that the above contents are prior art. Summary of the invention

[0006] The main purpose of this application is to provide an e-commerce platform claim method, an e-commerce platform claim device, an e-commerce platform claim equipment, a storage medium and a computer program product, aiming to solve the technical problem that it is difficult to determine the target claim instance to be claimed from the e-commerce platform among the claim instances.

[0007] To achieve the above purpose, the present application proposes an e-commerce platform claim method, which includes: Obtain at least one pending claim instance; Determine the attribute information of the at least one pending claim instance, wherein the attribute information includes the remaining effective time for applying for the claim, the claim amount, and the claim type; Based on the attribute information, a target claim instance having a number of claimable instances is determined in the at least one instance to be claimed, and a claim is made to the e-commerce platform for the target claim instance.

[0008] In one embodiment, the step of determining the target claim instance of the number of claimable instances in the at least one pending claim instance based on the attribute information further includes: Determine the application priority of each pending claim instance based on the remaining validity period of the claim application, the amount of the claim, and the priority of the claim type in the attribute information; Sorting based on the application priority to obtain a list of instances to be claimed; In the instance list, the to-be-claimed instances with the number of claimable instances before the application priority are selected as target claim instances.

[0009] In one embodiment, the step of determining the application priority of each pending claim instance based on the remaining validity period of the claim application, the amount of the claim, and the priority of the claim type in the attribute information includes: Determine a time interval in which the remaining effective time is located, and calculate a first score for the remaining effective time based on a first weight corresponding to the remaining effective time and the time interval; Determine the amount range in which the claim amount falls, and calculate a second score for the claim amount based on a second weight corresponding to the claim amount and the amount range; Determine a corresponding third score according to the claim type; Based on the first score, the second score and the third score, a target score for each pending claim instance is determined, and based on the size of the target score, an application priority for each pending claim instance is determined.

[0010] In one embodiment, the step of determining the target claim instance of the number of claimable instances in the at least one pending claim instance based on the attribute information further includes: The remaining effective time, claim amount, and claim type of the claim application in the attribute information are input into the evaluation model to obtain the application priority of each claim instance to be claimed; wherein the evaluation model is trained based on historical attribute information, historical successful payment instances, and historical failed payment instances; Sorting based on the application priority to obtain a list of instances to be claimed; In the instance list, the to-be-claimed instances with the number of claimable instances before the application priority are selected as target claim instances.

[0011] In one embodiment, the step of determining the target claim instance of the number of claimable instances in the at least one to-be-claimed instance based on the attribute information comprises: Classify the pending claim instances according to the claim types, and determine the pending claim instances under each claim type; Determine the number of claimable instances under each claim type based on the number of pending claim instances and the number of claimable instances under each claim type; Based on the remaining effective time and claim amount of each claim instance under the claim type, a target claim instance of the number of claimable instances under the claim type is determined.

[0012] In one embodiment, the step of determining the target claim instance number of claimable instances under the claim type based on the remaining effective time and claim amount of each to-be-claimed instance under the claim type includes: Based on the length of the remaining effective time of each pending claim instance under the claim type and the size of the claim amount, the application priority of each pending claim instance is determined; or, the remaining effective time and claim amount of each pending claim instance under the claim type are input into the evaluation model to obtain the application priority of each pending claim instance; wherein the evaluation model is trained based on historical remaining effective time, historical claim amount, historical successful payment instances, and historical failed payment instances; Sorting based on the application priority to obtain a list of instances to be claimed under the claim type; In the instance list, the to-be-claimed instances with the number of claimable instances at the previous application priority are selected as the target claim instances under the claim type.

[0013] In addition, to achieve the above purpose, the present application also proposes an e-commerce platform claim device, which includes: An acquisition module, used for acquiring at least one pending claim instance; An attribute information determination module, used to determine the attribute information of the at least one pending claim instance, wherein the attribute information includes the remaining effective time of the claim application, the claim amount, and the claim type; A claim instance determination module is used to determine a target claim instance with a number of claimable instances in the at least one instance to be claimed based on the attribute information, and to claim the target claim instance to the e-commerce platform.

[0014] In addition, to achieve the above-mentioned purpose, the present application also proposes an e-commerce platform claim device, which includes: a memory, a processor, and a computer program stored on the memory and executable on the processor, and the computer program is configured to implement the steps of the e-commerce platform claim method as described above.

[0015] In addition, to achieve the above-mentioned purpose, the present application also proposes a storage medium, which is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by the processor, the steps of the e-commerce platform claim method described above are implemented.

[0016] In addition, to achieve the above-mentioned purpose, the present application also provides a computer program product, which includes a computer program, and when the computer program is executed by a processor, the steps of the e-commerce platform claim method described above are implemented.

[0017] One or more technical solutions proposed in this application have at least the following technical effects: In this application, first, the target claim instance with the number of claimable instances is determined through the attribute information of the claim instance, including the remaining effective time of the claim application, the claim amount, and the claim type, and then the target claim instance is claimed to the e-commerce platform. In this way, considering the limited number of claimable instances and the existence of multiple claimable instances, it is proposed to determine the selection rules of the target claim instance to be claimed to the e-commerce platform among multiple claimable instances, and finally claim to the e-commerce platform with the target claim instance selected based on the selection rules, so as to maximize the legitimate rights and interests of the seller. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0019] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, for ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0020] Figure 1 A flowchart of the first embodiment of the e-commerce platform claim method for this application; Figure 2 A flowchart diagram of the second embodiment of the e-commerce platform claim method for this application; Figure 3 A flowchart diagram of the third embodiment of the e-commerce platform claim method for this application; Figure 4A flowchart diagram of the fourth embodiment of the e-commerce platform claim method of this application; Figure 5 This is a schematic diagram of the module structure of the e-commerce platform claim claim device according to an embodiment of the present application; Figure 6 This is a schematic diagram of the device structure of the hardware operating environment involved in the e-commerce platform claim method in the embodiment of the present application.

[0021] The purpose, features and advantages of this application will be further described in conjunction with the embodiments and with reference to the accompanying drawings. DETAILED DESCRIPTION

[0022] It should be understood that the specific embodiments described herein are only used to explain the technical solutions of the present application and are not used to limit the present application.

[0023] In order to better understand the technical solution of the present application, a detailed description will be given below in conjunction with the accompanying drawings and specific implementation methods.

[0024] It should be noted that the execution subject of this embodiment can be a computing service device with data processing, network communication and program running functions, such as a tablet computer, a personal computer, a mobile phone, etc., or an electronic device capable of realizing the above functions, an e-commerce platform claim device, etc. The following takes the e-commerce platform claim device as an example to illustrate this embodiment and the following embodiments.

[0025] Based on this, the present application embodiment provides an e-commerce platform claim method, referring to Figure 1 , Figure 1 This is a flow chart of the first embodiment of the e-commerce platform claim method of the present application.

[0026] In this embodiment, the e-commerce platform claim method includes steps S10 to S30: Step S10, obtaining at least one instance to be claimed; Step S20, determining the attribute information of at least one instance to be claimed, wherein the attribute information includes the remaining effective time of the claim application, the claim amount, and the claim type; Step S30, based on the attribute information, determine a target claim instance with the number of claimable instances in at least one instance to be claimed, and submit a claim for the target claim instance to the e-commerce platform.

[0027] Before filing a claim, you first need to identify and confirm the loss or problem of the product. Common problems include damaged, lost, wrongly stocked, or wrongly delivered products. Sellers can ensure the authenticity and specific circumstances of the loss by checking inventory reports, order records, and customer feedback.

[0028] In this embodiment, the inventory of goods that can be claimed can be mainly divided into the following types: 1. Problems with the entry of goods, such as inventory loss, damage or loss of goods by the entry party, or inventory deducted after receipt; 2. Inventory loss, that is, after entering the warehouse, the inventory may be lost, or mistakenly placed in another seller's inventory, or may be moved for some reason; 3. Inventory damage, that is, the inventory goods may be damaged when delivering the order, or damaged by the logistics company that returns the customer's return to the warehouse; 4. Customer return problems, such as for specific returns, the e-commerce platform may charge a 20% restocking fee from the seller's account, and then after the restocking, the e-commerce platform does not refund the fee. For example, refunds are made without receiving returns, exchanges are made without receiving returns, and returned products are not returned to inventory, etc.; 5. Inventory destruction, since the damaged goods are no longer sellable when the customer returns, the e-commerce platform may destroy the inventory without the seller's explicit permission; 6. Cost errors, such as commissions, storage fees, long-term storage fees, and freight.

[0029] For each claimable commodity inventory, its corresponding pending claim instance can be automatically created, and a claim can be applied to the e-commerce platform with the pending claim instance. Among them, each pending claim instance has at least the following attribute information: the remaining valid time for the claim application, the claim amount, and the claim type. The remaining valid time for the claim application refers to the remaining time before the claim expiration date under the claim policy of the e-commerce platform for different claim types, i.e., the claim type; taking the Amazon e-commerce platform as an example, you can monitor possible damage or loss by checking the "Inventory Adjustment Report" and "Inventory Event Detailed Report" in the FBA account, so as to initiate a claim with the pending claim instance, and at the same time, you can determine the remaining valid time for the claim application, the claim amount, and the claim type.

[0030] In one embodiment, target claim instances for determining the number of claimable instances can be customized selected from the pending claim instances based on the remaining effective time, claim amount, claim type, and historical claim instance data.

[0031] In this embodiment, taking into account the limited number of claimable instances and the existence of multiple instances to be claimed, it is proposed to determine a selection rule for a target claim instance to be claimed to the e-commerce platform among multiple instances to be claimed, and finally to claim to the e-commerce platform based on the target claim instance selected based on the selection rule, thereby maximizing the legitimate rights and interests of the seller.

[0032] Based on the first embodiment of the present application, in the second embodiment of the present application, the same or similar contents as those in the above-mentioned embodiment 1 can be referred to the above introduction, and will not be repeated in the following. Figure 2 , the step S30 further includes steps A01 to A03: Step A01: Determine the application priority of each pending claim instance based on the remaining validity period of the claim application, the amount of the claim, and the priority of the claim type in the attribute information; Step A02: Sort based on application priority to obtain a list of instances to be claimed; Step A03: In the instance list, select the pending claim instance with the highest application priority and the largest number of claimable instances as the target claim instance.

[0033] In this embodiment, the priority of the instance to be claimed is determined based on the attribute information of the instance to be claimed, and then the target claim instance is selected based on the priority to determine the number of claimable instances.

[0034] In one embodiment, the application priority of each pending claim instance is determined based on the length of the remaining valid time for the claim application, the size of the claim amount, and the priority of the claim type in the attribute information. For example, the shorter the remaining valid time, the larger the claim amount, and the more urgent and important the claim type, the higher the application priority of the corresponding pending claim instance.

[0035] In another embodiment, priority is given to the pending claim instances with the shortest remaining validity time, the largest claim amount, and the most urgent claim type, and the application priority of each pending claim instance is determined based on the shortest remaining validity time, the largest claim amount, and the most urgent claim type.

[0036] Among them, the priority of claim types is explained by example: assuming there are 1. Lost or damaged during delivery, 2. Lost or damaged in Amazon warehouse, 3. Buyer returns not returned to the warehouse, 4. Lost or damaged during removal (Amazon or Amazon's partner carrier loses or damages eligible goods when Amazon removes inventory from the Amazon operation center to the return delivery address), 5. Amazon logistics fee calculation errors, it can be predefined that 1. Lost or damaged during delivery and 2. Lost or damaged in Amazon warehouse have the same priority, both are the highest priority, 3. Buyer returns not returned to the warehouse have the second priority, 4. Lost or damaged during removal, 5. Amazon logistics fee calculation errors have the same priority, both are the lowest priority.

[0037] Therefore, according to the application priority of each claim instance determined based on the attribute information, the target claim instance that determines the number of claimable instances is selected, thereby improving the accuracy of determining the target claim instance when making claims efficiently, and further improving the claim success rate when making claims efficiently.

[0038] In a feasible implementation manner, the step A01 includes: Determine the time interval in which the remaining effective time is located, and calculate a first score for the remaining effective time based on a first weight corresponding to the remaining effective time and the time interval; Determine the amount range in which the claim amount falls, and calculate a second score for the claim amount based on a second weight corresponding to the claim amount and the amount range; Determine the corresponding third score according to the claim type; Based on the first score, the second score and the third score, a target score for each pending claim instance is determined, and based on the size of the target score, an application priority for each pending claim instance is determined.

[0039] In this embodiment, when determining the application priority of each pending claim instance, a first score calculated based on the remaining effective time, a second score calculated based on the claim amount, and a third score determined based on the claim type are used, and the first score, the second score, and the third score are added together to obtain a target score for the pending claim instance. Thus, the application priority of each pending claim instance is determined based on the size of the target score, that is, the higher the target score, the higher the application priority of the pending claim instance.

[0040] When calculating the first score based on the remaining effective time, the first score of the remaining effective time is calculated according to the time interval in which the remaining effective time is located and the first weight corresponding to the time interval. For example, the preset time intervals of the remaining effective time include [0, 5] days, [6, 15] days, [16, 40] days, and [41, 120] days, and the corresponding first weights are 10, 5, 2, 0.5, and 0.1, respectively. When the remaining effective time is 4 days, the corresponding first score is 4*10=40 points, and when the remaining effective time is 100 days, the corresponding first score is 100*0.1=10 points.

[0041] When calculating the second score based on the claim amount, similar to calculating the first score, the second score of the claim amount is calculated based on the amount range in which the claim amount is located and the second weight corresponding to the amount range. For example, the preset amount ranges of the claim amount include [0, 50], [51, 200], [201, 500], [501, 2000] (amount units omitted), and the corresponding second weights are 0.5, 1, 2, 5, 10, respectively. When the claim amount is 300, the corresponding second score is 300*2=600 points, and when the remaining effective time is 1000, the corresponding second score is 1000*10=10000 points.

[0042] Among them, when determining the third score based on the claim type, the corresponding third score of each claim type can be predefined. For example, 1. The third score for loss or damage during transportation of goods is set to 100 points, 2. The third score for loss or damage in Amazon warehouse is set to 100 points, 3. The third score for buyer return without returning to the warehouse is set to 80 points, 4. The third score for loss or damage during removal is set to 50 points, and 5. The third score for Amazon logistics fee calculation error is set to 50 points.

[0043] Based on the first embodiment of the present application, in the third embodiment of the present application, the same or similar contents as those in the above-mentioned embodiment 1 can be referred to the above introduction, and will not be repeated in the following. Figure 3 , the step S30 further includes steps B01 to B03: Step B01: Input the remaining valid time, claim amount, and claim type of the claim application in the attribute information into the evaluation model to obtain the application priority of each claim instance; wherein the evaluation model is trained based on historical attribute information, historical successful payment instances, and historical failed payment instances; Step B02: Sort based on application priority to obtain a list of instances to be claimed; Step B03: In the instance list, select the pending claim instance with the highest application priority and the largest number of claimable instances as the target claim instance.

[0044] In this embodiment, based on the pre-trained evaluation model, the attribute information of the claim instance is evaluated to determine the priority of the claim instance, and then the target claim instance is selected based on the priority to determine the number of claimable instances.

[0045] In one embodiment, before step B01, the method includes: Obtain historical successful compensation instances and historical failed compensation instances, as well as historical attribute information of each of the historical successful compensation instances and historical failed compensation instances; An evaluation model is trained based on historical attribute information, historical successful payment instances, and historical failed payment instances, wherein the attribute information of the instance to be claimed is evaluated by the evaluation model to obtain the application priority of the instance to be claimed.

[0046] Thus, the evaluation model can learn the success probability and failure probability of different claim instances from the historical attribute information, historical successful claim instances, and historical failed claim instances, so that the application priority of the claim instance can be determined during model reasoning. In one embodiment, the priority of the claim instance is determined based on the success probability of the claim instance, wherein the greater the success probability of the claim, the higher the priority of the claim instance. In this way, the accuracy of determining the target claim instance when making claims efficiently is improved.

[0047] Based on the first embodiment of the present application, in the fourth embodiment of the present application, the same or similar contents as those in the first embodiment can be referred to the above description, and will not be described in detail later. Figure 4 , the step S30 further includes steps C01 to C03: Step C01: classify the claim instances to be processed according to the claim types, and determine the claim instances to be processed under each claim type; Step C02: Determine the number of claimable instances under each claim type based on the number of instances to be claimed and the number of claimable instances under each claim type; Step C03: Based on the remaining effective time and claim amount of each claim instance under the claim type, determine the target claim instance of the number of claimable instances under the claim type.

[0048] In this embodiment, based on the claim type, the claim instances are classified, and target claim instances are selected in the classification categories to determine the number of claimable instances.

[0049] In one embodiment, a plurality of pending claim instances are first classified according to claim types, and then based on the number of pending claim instances and the number of claimable instances under each claim type, the number of claimable instances under each claim type is determined. For example, claim types 1: loss or damage during shipment, 2: loss or damage in Amazon warehouse, 3: buyer returns goods without returning to warehouse, 4: loss or damage during removal, 5: Amazon logistics fee calculation error, the number of pending claim instances under each group is 50, 15, 15, 10, and 10 respectively. The number of claimable instances allocated to the current seller by the e-commerce platform on that day is 50. At this time, the number of claimable instances under claim type 1: loss or damage during shipment is 50* [50 / (50+15+15+10+10)]=25 claims, claim type 2, the number of claimable instances of loss or damage in Amazon warehouse is 20*[20 / (50+15+15+10+10)]=4 claims, claim type 3, the number of claimable instances of buyers returning goods but not returning them to the warehouse is 10*[10 / (50+15+15+10+10)]=1 claim, claim type 4, the number of claimable instances of loss or damage during removal is 10*[10 / (50+15+15+10+10)]=1 claim, claim type 5, the number of claimable instances of incorrect calculation of Amazon logistics fees is 10*[10 / (50+15+15+10+10)]=1 claim.

[0050] Therefore, the claim instances are classified according to the claim types and the target claim instances for determining the number of claimable instances are selected under each claim type, and finally the target claim instances for the number of claimable instances are obtained, thereby improving the accuracy of determining the target claim instances when making claims efficiently, and further improving the claim success rate when making claims efficiently.

[0051] In a feasible implementation manner, the step C03 includes: Based on the length of the remaining effective time of each pending claim instance under the claim type and the size of the claim amount, the application priority of each pending claim instance is determined; or, the remaining effective time and claim amount of each pending claim instance under the claim type are input into the evaluation model to obtain the application priority of each pending claim instance; wherein the evaluation model is trained based on the historical remaining effective time, historical claim amount, historical successful payment instances, and historical failed payment instances; Sorting based on the application priority, obtaining a list of instances to be claimed under the claim type; In the instance list, select the pending claim instance with the highest application priority and the highest number of claimable instances as the target claim instance under the claim type.

[0052] Since each claim type is assigned a corresponding number of claimable instances, under each claim type, the second embodiment can be referred to to determine the priority of the instance to be claimed based on its attribute information, and then select the target claim instance to determine the number of claimable instances based on the priority. Alternatively, the third embodiment can be referred to to evaluate the attribute information of the instance to be claimed based on a pre-trained evaluation model to determine the priority of the instance to be claimed, and then select the target claim instance to determine the number of claimable instances based on the priority. The specific implementation method can refer to the second embodiment or the third embodiment above, and will not be repeated here.

[0053] It should be noted that the above examples are only used to understand the present application and do not constitute a limitation on the claim method of the e-commerce platform of the present application. More simple transformations based on this technical concept are all within the scope of protection of the present application.

[0054] This application also provides an e-commerce platform claim device, please refer to Figure 5 , the e-commerce platform claim device comprises: An acquisition module 10, used for acquiring at least one instance to be claimed; The attribute information determination module 20 is used to determine the attribute information of at least one pending claim instance, wherein the attribute information includes the remaining effective time of the claim application, the claim amount, and the claim type; The claim instance determination module 30 is used to determine a target claim instance with a number of claimable instances in at least one pending claim instance based on attribute information, and to submit a claim for the target claim instance to the e-commerce platform.

[0055] In one embodiment, the claim instance determination module 30 is further configured to: Determine the application priority of each pending claim instance based on the remaining validity period of the claim application, the amount of the claim, and the priority of the claim type in the attribute information; Sorting based on application priority to obtain a list of instances to be claimed; In the instance list, select the pending claim instance with the highest application priority and the highest number of claimable instances as the target claim instance.

[0056] In one embodiment, the claim instance determination module 30 is further configured to: Determine the time interval in which the remaining effective time is located, and calculate a first score for the remaining effective time based on a first weight corresponding to the remaining effective time and the time interval; Determine the amount range in which the claim amount falls, and calculate a second score for the claim amount based on a second weight corresponding to the claim amount and the amount range; Determine the corresponding third score according to the claim type; Based on the first score, the second score and the third score, a target score for each pending claim instance is determined, and based on the size of the target score, an application priority for each pending claim instance is determined.

[0057] In one embodiment, the claim instance determination module 30 is further configured to: The remaining effective time, claim amount, and claim type of the claim application in the attribute information are input into the evaluation model to obtain the application priority of each claim instance; wherein the evaluation model is trained based on historical attribute information, historical successful payment instances, and historical failed payment instances; Sorting based on application priority to obtain a list of instances to be claimed; In the instance list, select the pending claim instance with the highest application priority and the highest number of claimable instances as the target claim instance.

[0058] In one embodiment, the claim instance determination module 30 is further configured to: Classify the pending claim instances according to the claim types, and determine the pending claim instances under each claim type; Determine the number of claimable instances under each claim type based on the number of pending claim instances and the number of claimable instances under each claim type; Based on the remaining validity period and claim amount of each pending claim instance under the claim type, a target claim instance of the number of claimable instances under the claim type is determined.

[0059] In one embodiment, the claim instance determination module 30 is further configured to: Based on the length of the remaining effective time of each pending claim instance under the claim type and the size of the claim amount, the application priority of each pending claim instance is determined; or, the remaining effective time and claim amount of each pending claim instance under the claim type are input into the evaluation model to obtain the application priority of each pending claim instance; wherein the evaluation model is trained based on the historical remaining effective time, historical claim amount, historical successful payment instances, and historical failed payment instances; Sorting based on the application priority, obtaining a list of instances to be claimed under the claim type; In the instance list, select the pending claim instance with the highest application priority and the highest number of claimable instances as the target claim instance under the claim type.

[0060] The e-commerce platform claim device provided by the present application adopts the e-commerce platform claim method in the above embodiment, which can solve the technical problem that it is difficult to determine the target claim instance to be claimed from the e-commerce platform in the instance to be claimed. Compared with the prior art, the beneficial effects of the e-commerce platform claim device provided by the present application are the same as the beneficial effects of the e-commerce platform claim method provided by the above embodiment, and other technical features in the e-commerce platform claim device are the same as the features disclosed in the above embodiment method, which will not be repeated here.

[0061] The present application provides an e-commerce platform claims device, which includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor so that the at least one processor can execute the e-commerce platform claims method in the above-mentioned embodiment one.

[0062] Reference below Figure 6 , which shows a schematic diagram of the structure of an e-commerce platform claim device suitable for implementing the embodiment of the present application. The e-commerce platform claim device in the embodiment of the present application may include but is not limited to mobile terminals such as mobile phones, laptops, digital broadcast receivers, PDAs (Personal Digital Assistants), PADs (Portable Application Descriptions), PMPs (Portable Media Players), vehicle-mounted terminals (such as vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. Figure 6The e-commerce platform claim device shown is merely an example and should not bring any limitation to the functions and scope of use of the embodiments of the present application.

[0063] like Figure 6 As shown, the e-commerce platform claim device may include a processing device 1001 (such as a central processing unit, a graphics processor, etc.), which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM: Read Only Memory) 1002 or a program loaded from a storage device 1003 to a random access memory (RAM: Random Access Memory) 1004. In RAM1004, various programs and data required for the operation of the e-commerce platform claim device are also stored. The processing device 1001, ROM1002 and RAM1004 are connected to each other through a bus 1005. An input / output (I / O) interface 1006 is also connected to the bus. Generally, the following systems can be connected to the I / O interface 1006: an input device 1007 including, for example, a touch screen, a touchpad, a keyboard, a mouse, an image sensor, a microphone, an accelerometer, a gyroscope, etc.; an output device 1008 including, for example, a liquid crystal display (LCD: Liquid Crystal Display), a speaker, a vibrator, etc.; a storage device 1003 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 1009. The communication device 1009 can allow the e-commerce platform claim device to communicate with other devices wirelessly or by wire to exchange data. Although the figure shows an e-commerce platform claim device with various systems, it should be understood that it is not required to implement or have all the systems shown. More or fewer systems can be implemented or provided instead.

[0064] In particular, according to the embodiments disclosed in the present application, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present application include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device, or installed from a storage device 1003, or installed from a ROM 1002. When the computer program is executed by the processing device 1001, the above-mentioned functions defined in the method of the embodiment disclosed in the present application are executed.

[0065] The e-commerce platform claim device provided by this application adopts the e-commerce platform claim method in the above embodiment, which can solve the technical problem that it is difficult to determine the target claim instance to be claimed from the e-commerce platform in the instance to be claimed. Compared with the prior art, the beneficial effects of the e-commerce platform claim device provided by this application are the same as the beneficial effects of the e-commerce platform claim method provided by the above embodiment, and the other technical features in the e-commerce platform claim device are the same as the features disclosed in the method of the previous embodiment, which will not be repeated here.

[0066] It should be understood that the various parts disclosed in this application can be implemented by hardware, software, firmware or a combination thereof. In the description of the above embodiments, specific features, structures, materials or characteristics can be combined in any one or more embodiments or examples in a suitable manner.

[0067] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto. Any person skilled in the art who is familiar with the present technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application. Therefore, the protection scope of the present application should be based on the protection scope of the claims.

[0068] The present application provides a computer-readable storage medium having computer-readable program instructions (i.e., computer programs) stored thereon, and the computer-readable program instructions are used to execute the e-commerce platform claim method in the above-mentioned embodiment.

[0069] The computer-readable storage medium provided in the present application may be, for example, a USB flash drive, but is not limited to electrical, magnetic, optical, electromagnetic, infrared, or semiconductor systems or devices, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM: Random Access Memory), a read-only memory (ROM: Read Only Memory), an erasable programmable read-only memory (EPROM: Erasable Programmable Read Only Memory or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM: CD-Read Only Memory), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this embodiment, the computer-readable storage medium may be any tangible medium containing or storing a program, which may be used by or in combination with an instruction execution system or device. The program code contained on the computer-readable storage medium may be transmitted using any appropriate medium, including but not limited to: wires, optical cables, RF (Radio Frequency: Radio Frequency), etc., or any suitable combination of the above.

[0070] The computer-readable storage medium may be included in the e-commerce platform claim device; or may exist independently without being assembled into the e-commerce platform claim device.

[0071] The above-mentioned computer-readable storage medium carries one or more programs. When the above-mentioned one or more programs are executed by the e-commerce platform claim device, the e-commerce platform claim device enables the e-commerce platform claim device to: obtain at least one instance to be claimed; determine the attribute information of at least one instance to be claimed, wherein the attribute information includes the remaining valid time for applying for a claim, the claim amount, and the claim type; based on the attribute information, determine a target claim instance with the number of claimable instances in at least one instance to be claimed, and claim the target claim instance to the e-commerce platform.

[0072] Computer program code for performing the operations of the present application may be written in one or more programming languages ​​or a combination thereof, including object-oriented programming languages ​​such as Java, Smalltalk, C++, and conventional procedural programming languages ​​such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., via the Internet using an Internet service provider).

[0073] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present application. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0074] The modules involved in the embodiments described in this application may be implemented by software or hardware, wherein the name of the module does not constitute a limitation on the unit itself in some cases.

[0075] The readable storage medium provided in this application is a computer-readable storage medium, which stores computer-readable program instructions (i.e., computer programs) for executing the above-mentioned e-commerce platform claim method, and can solve the technical problem that it is difficult to determine the target claim instance for claiming against the e-commerce platform in the claim instance to be claimed. Compared with the prior art, the beneficial effects of the computer-readable storage medium provided in this application are the same as the beneficial effects of the e-commerce platform claim method provided in the above-mentioned embodiment, and will not be repeated here.

[0076] The present application also provides a computer program product, including a computer program, which implements the steps of the e-commerce platform claim method as described above when executed by a processor.

[0077] The computer program product provided by this application can solve the technical problem that it is difficult to determine the target claim instance to be claimed from the e-commerce platform in the claim instance. Compared with the prior art, the beneficial effects of the computer program product provided by this application are the same as the beneficial effects of the e-commerce platform claim method provided by the above embodiment, which will not be repeated here.

[0078] The above descriptions are only some embodiments of the present application, and are not intended to limit the patent scope of the present application. All equivalent structural changes made using the contents of the present application specification and drawings under the technical concept of the present application, or direct / indirect applications in other related technical fields are included in the patent protection scope of the present application.

Claims

1. An e-commerce platform claim method, characterized in that: The e-commerce platform claims methods include: Obtain at least one pending claim instance; Determine the attribute information of the at least one pending claim instance, wherein the attribute information includes the remaining effective time for applying for the claim, the claim amount, and the claim type; Based on the attribute information, a target claim instance having a number of claimable instances is determined in the at least one instance to be claimed, and a claim is made to the e-commerce platform for the target claim instance.

2. The e-commerce platform claim method according to claim 1, characterized in that: The step of determining the target claim instance of the number of claimable instances in the at least one claim instance based on the attribute information further includes: Determine the application priority of each pending claim instance based on the remaining validity period of the claim application, the amount of the claim, and the priority of the claim type in the attribute information; Sorting based on the application priority to obtain a list of instances to be claimed; In the instance list, the to-be-claimed instances with the number of claimable instances before the application priority are selected as target claim instances.

3. The e-commerce platform claim method according to claim 2, characterized in that: The step of determining the application priority of each pending claim instance based on the remaining effective time of the claim application, the amount of the claim, and the priority of the claim type in the attribute information includes: Determine a time interval in which the remaining effective time is located, and calculate a first score for the remaining effective time based on a first weight corresponding to the remaining effective time and the time interval; Determine the amount range in which the claim amount falls, and calculate a second score for the claim amount based on a second weight corresponding to the claim amount and the amount range; Determining a corresponding third score according to the claim type; Based on the first score, the second score and the third score, a target score for each pending claim instance is determined, and based on the size of the target score, an application priority for each pending claim instance is determined.

4. The e-commerce platform claim method according to claim 1, characterized in that: The step of determining the target claim instance of the number of claimable instances in the at least one claim instance based on the attribute information further includes: The remaining effective time, claim amount, and claim type of the claim application in the attribute information are input into the evaluation model to obtain the application priority of each claim instance; wherein the evaluation model is trained based on historical attribute information, historical successful payment instances, and historical failed payment instances; Sorting based on the application priority to obtain a list of instances to be claimed; In the instance list, the to-be-claimed instances with the number of claimable instances before the application priority are selected as target claim instances.

5. The e-commerce platform claim method according to claim 1, characterized in that: The step of determining the target claim instance with the number of claimable instances in the at least one to-be-claimed instance based on the attribute information comprises: Classify the pending claim instances according to the claim types, and determine the pending claim instances under each claim type; Determine the number of claimable instances under each claim type based on the number of pending claim instances and the number of claimable instances under each claim type; Based on the remaining effective time and claim amount of each claim instance under the claim type, a target claim instance of the number of claimable instances under the claim type is determined.

6. The e-commerce platform claim method according to claim 5, characterized in that: The step of determining the target claim instance of the number of claimable instances under the claim type based on the remaining effective time and claim amount of each to-be-claimed instance under the claim type comprises: Based on the length of the remaining effective time of each pending claim instance under the claim type and the size of the claim amount, the application priority of each pending claim instance is determined; or, the remaining effective time and claim amount of each pending claim instance under the claim type are input into the evaluation model to obtain the application priority of each pending claim instance; wherein the evaluation model is trained based on historical remaining effective time, historical claim amount, historical successful payment instances, and historical failed payment instances; Sorting based on the application priority to obtain an instance list of instances to be claimed under the claim type; In the instance list, the to-be-claimed instances with the number of claimable instances at the previous application priority are selected as the target claim instances under the claim type.

7. An e-commerce platform claim device, characterized in that: The e-commerce platform claim device comprises: An acquisition module, used for acquiring at least one pending claim instance; An attribute information determination module, used to determine the attribute information of the at least one pending claim instance, wherein the attribute information includes the remaining effective time of the claim application, the claim amount, and the claim type; A claim instance determination module is used to determine a target claim instance with a number of claimable instances in the at least one instance to be claimed based on the attribute information, and to claim the target claim instance to the e-commerce platform.

8. An e-commerce platform claim device, characterized in that: The device comprises: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program is configured to implement the steps of the e-commerce platform claim method according to any one of claims 1 to 6.

9. A storage medium, characterized in that: The storage medium is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by a processor, the steps of the e-commerce platform claim method according to any one of claims 1 to 6 are implemented.

10. A computer program product, characterized in that The computer program product includes a computer program, and when the computer program is executed by a processor, the steps of the e-commerce platform claim method according to any one of claims 1 to 6 are implemented.

Images