Operation and maintenance management method and system for passenger shortcut transportation

Abstract

The invention discloses an operation and maintenance management method and system for passenger shortcut, and relates to the technical field of airport shortcut, and the method comprises the steps: obtaining historical passenger flow data, monitoring the current passenger flow, obtaining the current passenger flow data, and obtaining a peak period according to the historical passenger flow data and the current passenger flow data; acquiring flight information, and dynamically adjusting the shortcut train in combination with the peak period and the flight information; basic flight information and current position information of passengers are obtained, and a passenger label of each passenger is obtained; based on the passenger label, obtaining the current state of the passenger, generating passenger guidance, and sending the passenger guidance to a passenger mobile phone and a shortcut system; after the shortcut system receives the guidance of the passengers, the emergency degree of the passengers is obtained, and a fast channel is generated. The method has the effect of improving the operation efficiency of the airport shortcut system and the use experience of passengers in the shortcut riding process.

Description

Technical Field

[0001] The present application relates to the technical field of airport rapid transit, and more particularly to a method and system for the operation and maintenance management of passenger rapid transit. Background Art

[0002] With the continuous development of the domestic civil aviation industry, the passenger throughput of airports continues to rise. As an essential process for passenger transportation, the People Mover system undertakes the transportation task of all passengers.

[0003] Conventional airport metro system management is complex and extensive, encompassing operational organization and passenger behavior. Firstly, airports experience peak and trough periods for passenger check-in and disembarkation. During peak periods, the metro system bears significant pressure, unable to meet the needs of passengers arriving at the airport at all times. Furthermore, some passengers, due to unfamiliarity with the airport or personal reasons, are unable to find their metro station, resulting in delayed boarding and a reduced passenger experience. Furthermore, the lack of timely information flow between different airport departments hinders the speed and accuracy of decision-making.

[0004] Under the traditional operation and maintenance management method, it is impossible to intuitively, clearly and efficiently manage the operation and maintenance of the passenger rapid transit in the airport, which wastes a lot of manpower and data resources and reduces the efficiency of the passenger rapid transit system. Summary of the Invention

[0005] The purpose of the present invention is to provide a passenger rapid transit operation and maintenance management method and system to solve the problems raised in the above background technology.

[0006] In a first aspect, the present application provides a method for operation and maintenance management of a passenger metro system, the method comprising the following steps:

[0007] Acquire historical passenger flow data, monitor current passenger flow, obtain current passenger flow data, and determine peak hours based on the historical passenger flow data and the current passenger flow data;

[0008] Obtain flight information, and dynamically adjust MRT trains based on the peak hours and the flight information;

[0009] Obtaining basic flight information and current location information of passengers, and tagging passengers based on the basic flight information and the current location information to obtain a passenger tag for each passenger;

[0010] Based on the passenger tag, the passenger's current status is obtained, the current status is identified, the passenger's needs are determined, passenger instructions are generated according to the passenger's needs, and the passenger instructions are sent to the passenger's mobile phone and the metro system;

[0011] After receiving the passenger's instructions, the metro system analyzes the current status to obtain the passenger's urgency level, and according to the urgency level, the metro department, security department and check-in counter conduct information linkage to generate a fast channel.

[0012] Preferably, the steps of obtaining historical passenger flow data, monitoring current passenger flow, obtaining current passenger flow data, and obtaining peak hours based on the historical passenger flow data and the current passenger flow data are specifically as follows:

[0013] Accessing the airport's database, extracting historical data from the database, and filtering the historical data to obtain historical passenger flow data;

[0014] Use cameras and gates to monitor the current passenger flow in the airport and obtain the current passenger flow data in the airport;

[0015] Based on the historical passenger flow data, a daily passenger flow change graph at the airport is generated, and a template peak time period is obtained according to the passenger flow change graph;

[0016] Generate a current traffic change graph using the current passenger traffic data, and place the template peak time period on the current traffic change graph to obtain a traffic change trend in the template peak time period;

[0017] Based on the traffic change trend, the current passenger traffic data is predicted to change and the peak period is obtained.

[0018] Preferably, the step of obtaining flight information and dynamically adjusting the MRT trains in combination with the peak period and the flight information is specifically as follows:

[0019] Access the airport database to obtain the airport's flight information, and extract the departure time of each aircraft based on the flight information;

[0020] According to the flight information, the boarding position of each aircraft is obtained, and the time required for taking the metro is reserved according to the boarding position and the take-off time, thereby obtaining the time period required for taking the metro;

[0021] Establishing a coordinate axis, placing a plurality of the MRT time periods on the coordinate axis to obtain a MRT time axis, and collecting densely distributed data and overlapping data of the MRT time periods on the time axis;

[0022] The transportation task schedule of the MRT train is obtained according to the densely distributed data and the overlapping data, and the MRT train is dynamically adjusted in combination with the peak period and the transportation task schedule.

[0023] Preferably, the steps of obtaining a transportation task schedule of a metro train according to the densely distributed data and the overlapping data, and dynamically adjusting the metro train in combination with the peak period and the transportation task schedule, are specifically as follows:

[0024] Obtaining the standard transportation volume and transportation route of the MRT train required within a unit time period according to the densely distributed data and the overlapping data;

[0025] assigning tasks to the MRT trains according to the standard transport volume and the transport routes, and generating a transport task schedule for the MRT trains;

[0026] According to the peak period, the number of passengers who need to take the metro within a unit time period and the target route are obtained, and whether the transportation task of the metro train on the target route can meet the number of passengers;

[0027] If it is determined that the transport task can meet the number of passengers, extracting the task surplus and obtaining a callable spare vehicle based on the task surplus;

[0028] If it is determined that the transport task cannot meet the number of passengers, the available spare vehicle is selected for supplementation.

[0029] Preferably, if it is determined that the transport task cannot meet the number of passengers, after the step of selecting the available spare vehicle for replenishment, the method further includes:

[0030] Determining whether the transport task after supplementation can meet the number of passengers;

[0031] If the transportation task after supplementation cannot meet the number of passengers, the number of excess passengers is obtained;

[0032] Based on the number of excess passengers, a vehicle scan is performed inside and outside the airport and in the surrounding area to obtain information on vehicles that can accommodate the number of excess passengers;

[0033] Based on the vehicle information, the vehicle position and vehicle contact information are extracted, the nearest target vehicle is obtained according to the vehicle position, and the target vehicle is called for replenishment according to the target vehicle contact information of the target vehicle.

[0034] Preferably, the steps of obtaining the current status of the passenger based on the passenger tag, identifying the current status, determining the passenger's needs, generating passenger guidance according to the passenger's needs, and sending the passenger guidance to the passenger's mobile phone and the metro system are specifically as follows:

[0035] Performing status identification on the passenger tag to obtain the passenger's current status, and identifying the current status to obtain the passenger's location status and time status;

[0036] monitoring the location status for a fixed time period to obtain a location change trajectory, and determining passenger demand based on the location change trajectory and the time status;

[0037] Generate passenger guidance based on passenger needs and send the guidance to passenger mobile phones and the MRT system;

[0038] After receiving the passenger's instructions, the passenger's mobile phone determines whether the camera on the passenger's mobile phone is working properly;

[0039] If it is determined that the passenger's mobile phone camera is working properly, the camera is called to obtain the passenger's surrounding image, and the surrounding image is identified to determine the guidance direction, and the passenger is given real-time visual guidance on the mobile phone screen;

[0040] If it is determined that the camera on the passenger's mobile phone is not functioning properly, the precise location data of the passenger's mobile phone is obtained, and the direction the passenger is facing is determined based on the precise location data, and real-time voice guidance is provided to the passenger based on the facing direction and the precise location data.

[0041] Preferably, after receiving the passenger's instructions, the metro system analyzes the current status to obtain the passenger's urgency, and according to the urgency, coordinates information between the metro department, the security department, and the check-in counter to generate a fast track, specifically comprising:

[0042] After receiving the passenger's instructions, the metro system obtains the passenger's metro duration and boarding time according to the location status and time status;

[0043] Comparing the boarding time with the take-off time to obtain a maximum duration;

[0044] generating a redundant time, adding the redundant time to the metro time to obtain a boarding time, and determining whether the boarding time is less than the limit time;

[0045] If it is determined that the boarding time is less than the limit time, the time difference is obtained, and the passenger's urgency is determined based on the time difference;

[0046] According to the degree of urgency, the passenger's basic flight information will be sent to the MRT department, security department and check-in counter in advance;

[0047] The MRT department, the security department and the check-in counter are linked together to generate a fast channel.

[0048] In a second aspect, the present application provides a passenger metro operation and maintenance management system, the system comprising:

[0049] Peak forecast module: used to obtain historical passenger flow data and monitor current passenger flow to obtain current passenger flow data, and to determine peak hours based on the historical passenger flow data and the current passenger flow data;

[0050] MRT adjustment module: used to obtain flight information and dynamically adjust MRT trains based on the peak period and the flight information;

[0051] Tag setting module: used to obtain basic flight information and current location information of passengers, and tag passengers according to the basic flight information and the current location information to obtain a passenger tag for each passenger;

[0052] Passenger guidance module: used to obtain the current status of the passenger based on the passenger tag, identify the current status, determine the passenger's needs, generate passenger guidance according to the passenger's needs, and send the passenger guidance to the passenger's mobile phone and the metro system;

[0053] Department linkage module: After receiving the passenger's instructions, the metro system analyzes the current status to obtain the passenger's urgency. According to the urgency, the metro department, security department and check-in counter conduct information linkage to generate a fast channel.

[0054] In summary, this application includes at least one of the following beneficial technical effects:

[0055] By adopting this technical solution, passenger flow is monitored, and peak hours are determined based on historical and current passenger flow data. During peak hours, MRT trains are dynamically adjusted based on flight information. Passengers' current needs are analyzed based on their basic flight information and current location. Passengers are guided through AR images or voice navigation. The passenger's current status is then used to determine their urgency. Based on this urgency, information is linked across multiple departments to create express lanes. This improves the operational efficiency of the airport's MRT system and the passenger experience during the MRT process. BRIEF DESCRIPTION OF THE DRAWINGS

[0056] Figure 1 This is a flowchart of the steps of a passenger metro operation and maintenance management method provided by an embodiment of the present application;

[0057] Figure 2 This is a module block diagram of a passenger rapid transit operation and maintenance management system provided in an embodiment of the present application.

[0058] Explanation of the accompanying symbols: 1. Peak prediction module; 2. MRT adjustment module; 3. Label setting module; 4. Passenger guidance module; 5. Department linkage module. DETAILED DESCRIPTION

[0059] The following is combined with Figure 1-Figure 2 This application is further described in detail, but the embodiments of the present invention are not limited thereto.

[0060] In an embodiment of the present application, a passenger rapid transit operation and maintenance management method and system are disclosed.

[0061] In this embodiment, a method for operating and maintaining a passenger metro system is provided, the method comprising the following steps:

[0062] S100: Acquire historical passenger flow data and monitor current passenger flow to obtain current passenger flow data, and determine peak hours based on the historical passenger flow data and the current passenger flow data;

[0063] S200: Obtain flight information and dynamically adjust MRT trains based on peak hours and flight information;

[0064] S300: Obtaining basic flight information and current location information of passengers, and tagging passengers based on the basic flight information and current location information to obtain a passenger tag for each passenger;

[0065] S400: Based on the passenger tag, the passenger's current status is obtained, the current status is identified, the passenger's needs are determined, passenger guidance is generated according to the passenger's needs, and the passenger guidance is sent to the passenger's mobile phone and the metro system;

[0066] S500: After receiving the passenger's instructions, the MRT system analyzes the current status and obtains the passenger's urgency. Based on the urgency, the MRT department, security department, and check-in counters are linked to generate a fast lane.

[0067] It should be pointed out that the above steps are only a preferred implementation order. During the specific implementation process, some steps can be replaced without affecting the overall implementation effect.

[0068] The steps for obtaining historical passenger flow data and monitoring current passenger flow to obtain current passenger flow data and obtaining peak hours based on the historical passenger flow data and current passenger flow data are as follows:

[0069] Access the airport database, extract historical data from the database, and filter the historical data to obtain historical passenger flow data;

[0070] Use cameras and gates to monitor the current passenger flow in the airport and obtain the current passenger flow data in the airport;

[0071] Based on historical passenger flow data, a daily passenger flow change graph is generated at the airport, and the template peak time period is obtained according to the passenger flow change graph;

[0072] Generate a current traffic change graph using the current passenger flow data, and place the template peak time period on the current traffic change graph to obtain the traffic change trend in the template peak time period;

[0073] Based on the traffic change trend, the current passenger flow data is predicted to obtain the peak period.

[0074] In application, taking a certain airport as an example, the airport's database is accessed to obtain historical data, and then the historical data is filtered to obtain historical passenger flow data. The current passenger flow is then monitored through cameras, gates and other equipment in the airport to obtain the current passenger flow data in the airport. According to the historical passenger flow data, the template peak time period is obtained to be from 10 am to 3 pm. The template peak time period is then placed in the current flow change graph generated by the current passenger flow data. The flow change trend in the template peak time period is that the passenger flow increases from 11 am and decreases from 4 pm. The current passenger flow data is then predicted to change, and the peak period is obtained to be from 11 am to 4 pm.

[0075] The steps for obtaining flight information and dynamically adjusting MRT trains based on peak hours and flight information are as follows:

[0076] Access the airport database to obtain the airport's flight information, and extract the take-off time of each aircraft based on the flight information;

[0077] According to the flight information, get the boarding position of each aircraft, reserve the MRT time according to the boarding position and take-off time, and get the MRT time period;

[0078] Establish a coordinate axis, place multiple MRT time periods on the coordinate axis to obtain a MRT time axis, and collect densely distributed data and overlapping data of the MRT time periods on the time axis;

[0079] The transportation task schedule of the MRT train is obtained based on the densely distributed data and the overlapping data, and the MRT train is dynamically adjusted in combination with the peak period and the transportation task schedule.

[0080] In application, taking a certain airport as an example, the database of the airport is accessed to obtain the flight information of the airport, and further the take-off time of each aircraft is obtained as 12 o'clock, 12:15, 12:30, etc. According to the flight information, the boarding position of each aircraft is obtained, which is located at Gate 1, Gate 2, Gate 3, etc. Then, according to the boarding position and take-off time of the aircraft, the MRT time is reserved for half an hour, thirty-five minutes, twenty-five minutes, etc., and then a coordinate axis is established, and the MRT time period is placed on the coordinate axis. It is found that the distribution of the MRT time period from 12 o'clock to 2 o'clock is very dense, and the overlap is very high. At each time point, there are at least two MRT time periods overlapping. Then, the MRT trains are scheduled according to the dense distribution data and the overlapping data, and the MRT trains are dynamically adjusted according to the peak hours of passenger flow.

[0081] The transportation task schedule of the MRT train is obtained based on the dense distribution data and the overlapping data. The steps for dynamically adjusting the MRT train are as follows:

[0082] According to the dense distribution data and the overlapping data, the standard transportation volume and transportation routes of the MRT trains required in a unit time period are obtained;

[0083] Assign tasks to MRT trains based on standard transport volumes and transport routes, and generate transport task schedules for MRT trains;

[0084] According to the peak period, the number of passengers who need to take the metro within a unit time period and the target line are obtained, and whether the transportation task of the metro train on the target line can meet the number of passengers;

[0085] If it is determined that the transport task can meet the number of passengers, the task margin is extracted and the available trains are obtained based on the task margin;

[0086] If it is determined that the transport task cannot meet the number of passengers, a train can be selected to supplement it.

[0087] In practice, for example, at a specific airport, the system uses densely distributed and overlapping data to determine the standard MRT train capacity and routes, generating a scheduled MRT train transport task. During peak hours, the number of passengers requiring MRT transport per unit time period is 60, and the target route is to Exit 1. If the MRT train's transport task on the target route is 80, meeting this number of 60 passengers, one spare vehicle is available based on the remaining 20 spare vehicles. If the MRT train's transport task on the target route is 40, one additional spare vehicle is deployed to supplement the target route's capacity.

[0088] If it is determined that the transport task cannot meet the number of passengers, after selecting the step of calling a spare vehicle for replenishment, the following steps are also included:

[0089] Determine whether the transportation task after supplementation can meet the number of passengers;

[0090] If the transportation task after supplementation cannot meet the number of passengers, the excess number of passengers will be obtained;

[0091] Based on the number of excess passengers, scan vehicles inside and outside the airport and surrounding areas to obtain information on vehicles that can accommodate the excess number of passengers;

[0092] Based on the vehicle information, the vehicle location and vehicle contact information are extracted, the nearest target vehicle is obtained according to the vehicle location, and the target vehicle is called for replenishment according to the target vehicle contact information of the target vehicle.

[0093] In application, taking an airport as an example, assuming that the number of passengers who need to take the metro in a unit time is 70, and the transportation task after replenishment is 60, which cannot meet the number of passengers, then the number of excess passengers is obtained as 10, and a vehicle scan is performed inside and outside the airport and the surrounding areas. It is found that there are multiple medium-sized shuttle buses that can meet the demand of 10. The vehicle locations and vehicle contact information of these shuttle buses are obtained. After contacting them, the nearest shuttle bus is selected as the target vehicle and called.

[0094] The steps for obtaining the passenger's current status based on the passenger tag, identifying the current status, determining the passenger's needs, generating passenger guidance based on the passenger's needs, and sending the passenger guidance to the passenger's mobile phone and the MRT system are as follows:

[0095] Perform status identification on the passenger tag to obtain the passenger's current status, and identify the current status to obtain the passenger's location status and time status;

[0096] Monitor the location status for a fixed period of time to obtain the location change trajectory, and determine passenger demand based on the location change trajectory and time status;

[0097] Generate passenger guidance based on passenger needs and send it to passengers' mobile phones and the MRT system;

[0098] After receiving the passenger's instructions, the passenger's mobile phone determines whether the camera on the passenger's mobile phone is working properly;

[0099] If the passenger's mobile phone camera is determined to be working properly, the camera will be used to obtain the passenger's surrounding images, identify the surrounding images, determine the guidance direction, and provide real-time guidance to the passenger on the mobile phone screen;

[0100] If it is determined that the passenger's mobile phone camera is not working properly, the precise location data of the passenger's mobile phone will be obtained, and the passenger's facing direction will be determined based on the precise location data. Real-time voice guidance will be provided to the passenger based on the facing direction and precise location data.

[0101] In practice, for example, at an airport, the system identifies the passenger's status and determines their current status. This status is then followed by their location and time status. If the time status indicates they are about to board their flight, the system monitors their location for a fixed period of time, generating a trajectory of changes. This trajectory reveals a pattern of circling the same area. Based on this trajectory and time status, the system determines that the passenger requires guidance. Passenger guidance is then generated and sent to the passenger's phone. If the passenger's phone camera is functioning properly, the passenger raises their phone to capture their surroundings. Arrows are then displayed directly on the screen using AR and other methods, providing real-time visual guidance. If the passenger's camera is unavailable, the system determines the precise location and direction of their phone, and provides real-time voice guidance through voice prompts and other methods.

[0102] After receiving the passenger's instructions, the MRT system analyzes the current status and determines the passenger's urgency. Based on the urgency, the MRT department, security department, and check-in counters are linked to generate a fast track. The specific steps are as follows:

[0103] After receiving the passenger's instructions, the MRT system obtains the passenger's MRT duration and boarding time based on the location status and time status;

[0104] Compare the boarding time with the departure time to get the maximum duration;

[0105] Generate redundant time, add redundant time to MRT time to get boarding time, and determine whether the boarding time is less than the limit time;

[0106] If it is determined that the boarding time is less than the limit time, the time difference is obtained, and the passenger's urgency is determined based on the time difference;

[0107] Send passengers' basic flight information to the MRT department, security department, and check-in counter in advance based on the degree of urgency;

[0108] The MRT department, security department and check-in counter are linked to generate a fast lane.

[0109] In application, taking an airport as an example, when a passenger is late, it is found that the maximum time between the passenger entering the airport and boarding the plane is 13 minutes. The MRT time during the passenger's transit is 10 minutes, and a redundancy of 2 minutes is added to the MRT time, resulting in a boarding time of 12 minutes, which is less than the maximum time of 13 minutes. The time difference is 1 minute. Based on the time difference, the passenger's urgency is determined to be the highest level, and the passenger's basic information is sent to the MRT department, security department, and check-in counter. The information between these three departments is linked to generate a fast channel for the passenger in advance to help the passenger board the plane in time.

[0110] An embodiment of the present invention provides a passenger metro operation and maintenance management system. The system is based on any one of the above passenger metro operation and maintenance management systems, and includes:

[0111] Peak forecast module 1: used to obtain historical passenger flow data and monitor current passenger flow to obtain current passenger flow data, and determine the peak period based on historical passenger flow data and current passenger flow data;

[0112] MRT Adjustment Module 2: used to obtain flight information and dynamically adjust MRT trains based on peak hours and flight information;

[0113] Tag setting module 3: used to obtain basic flight information and current location information of passengers, label passengers according to the basic flight information and current location information, and obtain passenger tags for each passenger;

[0114] Passenger Guidance Module 4: Used to obtain the current status of passengers based on passenger tags, identify the current status, determine passenger needs, generate passenger guidance based on passenger needs, and send the passenger guidance to the passenger's mobile phone and the MRT system;

[0115] Department linkage module 5: After receiving the passenger's instructions, the MRT system analyzes the current status and obtains the passenger's urgency. Based on the urgency, the MRT department, security department and check-in counter conduct information linkage to generate a fast channel.

[0116] The above are all preferred embodiments of the present application, and are not intended to limit the scope of protection of the present application. Therefore, any equivalent changes made based on the structure, shape, and principle of the present application should be included in the scope of protection of the present application.

Claims

1. A passenger rapid transit operation and maintenance management method, characterized in that: The following steps are involved: Acquire historical passenger flow data, monitor current passenger flow, obtain current passenger flow data, and obtain peak hours based on the historical passenger flow data and the current passenger flow data; Acquire flight information, and dynamically adjust the MRT trains based on the peak hours and the flight information; Obtaining basic flight information and current location information of passengers, and labeling passengers according to the basic flight information and the current location information to obtain passenger labels for each passenger; Based on the passenger tag, the current state of the passenger is obtained, the current state is identified, the passenger needs are determined, passenger guidance is generated according to the passenger needs, and the passenger guidance is sent to the passenger's mobile phone and the MRT system; After receiving the passenger's instructions, the MRT system analyzes the current status to obtain the passenger's urgency, and according to the urgency, the MRT department, the security department and the check-in counter conduct information linkage to generate a fast channel.

2. A passenger rapid transit operation and maintenance management method according to claim 1, characterized in that: The steps of obtaining historical passenger flow data, monitoring current passenger flow, obtaining current passenger flow data, and obtaining peak hours according to the historical passenger flow data and the current passenger flow data are specifically as follows: Accessing the database of the airport, extracting historical data from the database, and filtering the historical data to obtain historical passenger flow data; Use cameras and gates to monitor the current passenger flow in the airport and obtain the current passenger flow data in the airport; Based on the historical passenger flow data, a daily passenger flow change graph in the airport is generated, and a template peak time period is obtained according to the passenger flow change graph; Generate a current traffic change graph using the current passenger traffic data, and place the template peak time period in the current traffic change graph to obtain a traffic change trend in the template peak time period; Based on the flow change trend, the current passenger flow data is predicted to change and the peak period is obtained.

3. A passenger rapid transit operation and maintenance management method according to claim 2, characterized in that: The steps of obtaining flight information and dynamically adjusting the MRT trains in combination with the peak time period and the flight information are specifically as follows: Access the airport database to obtain the airport's flight information, and extract the take-off time of each aircraft based on the flight information; According to the flight information, the boarding position of each aircraft is obtained, and the time required for taking the MRT is reserved according to the boarding position and the take-off time, and the time period required for taking the MRT is obtained; Establishing a coordinate axis, placing a plurality of the MRT time periods on the coordinate axis to obtain a MRT time axis, and collecting densely distributed data and overlapping data of the MRT time periods on the time axis; The transportation task schedule of the MRT train is obtained according to the densely distributed data and the overlapped data, and the MRT train is dynamically adjusted in combination with the peak period and the transportation task schedule.

4. A passenger rapid transit operation and maintenance management method according to claim 3, characterized in that: The steps of obtaining the transportation task schedule of the MRT train according to the densely distributed data and the overlapped data, and dynamically adjusting the MRT train in combination with the peak period and the transportation task schedule are specifically as follows: Obtaining the standard transportation volume and transportation route of the MRT train required within a unit time period according to the densely distributed data and the overlapped data; Distribute tasks to the MRT train according to the standard transport volume and the transport route, and generate a transport task schedule for the MRT train; According to the peak period, the number of passengers who need to take the MRT within a unit time period and the target line are obtained, and whether the transportation task of the MRT train on the target line can meet the number of passengers; If it is determined that the transport task can meet the number of passengers, extract the task surplus and obtain the available spare vehicles according to the task surplus; If it is determined that the transport task cannot meet the number of passengers, the available spare vehicle is selected for supplementation.

5. A passenger rapid transit operation and maintenance management method according to claim 4, characterized in that: If it is determined that the transport task cannot meet the number of passengers, after the step of selecting the available spare vehicle for supplementation, the method further includes: Determining whether the transportation task after supplementation can satisfy the number of passengers; If the transportation task after supplementation cannot satisfy the number of passengers, the number of excess passengers is obtained; Based on the excess number of passengers, a vehicle scan is performed inside and outside the airport and in the surrounding areas to obtain vehicle information that can meet the excess number of passengers; Based on the vehicle information, the vehicle position and the vehicle contact information are extracted, the nearest target vehicle is obtained according to the vehicle position, and the target vehicle is called for replenishment according to the target vehicle contact information of the target vehicle.

6. A passenger rapid transit operation and maintenance management method according to claim 5, characterized in that: The steps of obtaining the current state of the passenger based on the passenger tag, identifying the current state, determining the passenger's needs, generating passenger guidance according to the passenger's needs, and sending the passenger guidance to the passenger's mobile phone and the MRT system are specifically as follows: Performing status identification on the passenger tag to obtain the passenger's current status, and identifying the current status to obtain the passenger's location status and time status; The position state is monitored for a fixed time period to obtain a position change trajectory, and passenger demand is determined according to the position change trajectory and the time state; Generate passenger guidance according to passenger needs, and send the passenger guidance to passenger mobile phones and the MRT system; After the passenger's mobile phone receives the passenger's instructions, it determines whether the passenger's mobile phone camera is working properly; If it is determined that the passenger's mobile phone camera is working properly, the camera is called to obtain the passenger's surrounding images, and the surrounding images are identified to determine the guidance direction, and the passenger is given real-time image guidance on the mobile phone screen; If it is determined that the camera on the passenger's mobile phone is not functioning properly, the precise location data of the passenger's mobile phone is obtained, and the direction the passenger is facing is determined based on the precise location data, and real-time voice guidance is provided to the passenger based on the facing direction and the precise location data.

7. A method for operation and maintenance management of passenger rapid transit according to claim 6, characterized in that: After receiving the passenger's instructions, the MRT system analyzes the current status to obtain the passenger's urgency, and according to the urgency, the MRT department, the security department and the check-in counter are linked to generate a fast track, specifically: After receiving the passenger's instructions, the MRT system obtains the passenger's MRT riding time and boarding time according to the position status and time status; Compare the boarding time with the take-off time to obtain a maximum duration; Generate a redundant time, add the redundant time to the metro time to obtain a boarding time, and determine whether the boarding time is less than the limit time; If it is determined that the boarding time is less than the limit time, the time difference is obtained, and the urgency of the passenger is obtained according to the time difference; According to the degree of urgency, the passenger's basic flight information will be sent to the MRT department, security department and check-in counter in advance; The MRT department, the security department and the check-in counter are linked to each other to generate a fast channel.

8. A passenger rapid transit operation and maintenance management system, the system using a passenger rapid transit operation and maintenance management method as claimed in any one of claims 1 to 7, characterized in that: The system comprises: Peak prediction module: used to obtain historical passenger flow data, monitor current passenger flow, obtain current passenger flow data, and obtain peak time according to the historical passenger flow data and the current passenger flow data; MRT adjustment module: used to obtain flight information, and dynamically adjust the MRT trains in combination with the peak time period and the flight information; Tag setting module: used to obtain basic flight information and current location information of passengers, and tag passengers according to the basic flight information and the current location information to obtain passenger tags for each passenger; Passenger guidance module: used to obtain the current status of the passenger based on the passenger tag, identify the current status, determine the passenger's needs, generate passenger guidance according to the passenger's needs, and send the passenger guidance to the passenger's mobile phone and the MRT system; Department linkage module: After receiving the passenger's instructions, the MRT system analyzes the current status to obtain the passenger's urgency level, and according to the urgency level, links the MRT department, security department and check-in counter to generate a fast channel.

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