Page processing method and device

Abstract

The embodiment of the invention provides a page processing method and device.The page processing method comprises the steps that an access request which is submitted by an access terminal and used for carrying out guarantee application of a guarantee project is obtained, if the guarantee project is accessed to an old-age user application mode, whether an access user is an old-age user is detected according to access user information, and if yes, the old-age user is accessed to the access terminal; and generating an application introduction page adaptive to the elderly user application mode and sending the application introduction page to the access terminal to respond to the access request, and after an application request submitted by the access terminal after an application control configured by the application introduction page is triggered is obtained, generating a guarantee application page adaptive to the elderly user application mode and sending the guarantee application page to the access terminal.

Description

Technical Field

[0001] This document relates to the field of data processing technology, and in particular to a page processing method and device. Background Art

[0002] With the improvement of living standards, more and more users are seeking relevant protection by participating in insurance projects. With the continuous development and promotion of the Internet, users can participate in and apply for insurance projects online, which not only improves the convenience of users' participation in and application for insurance projects from the user dimension, but also improves the efficiency and comprehensiveness of insurance agencies' recommendations for insurance projects from the insurance agency dimension. This also puts higher demands on users' online processing capabilities and insurance projects' online service capabilities. Summary of the invention

[0003] One or more embodiments of the present specification provide a page processing method, including: obtaining an access request for a security application for a security project submitted by an access terminal. If the security project is connected to the elderly user application mode, detect whether the accessing user is an elderly user based on the accessing user information; if so, generate an application introduction page adapted to the elderly user application mode and send it to the access terminal in response to the access request. The application introduction page includes security application information generated based on the elderly user view parameters. Obtain an application request submitted by the access terminal after the application control configured on the application introduction page is triggered. In response to the application request, generate a security application page adapted to the elderly user application mode and send it to the access terminal. The security application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0004] One or more embodiments of the present specification provide another page processing method, including: submitting an access request to a server according to an access instruction for applying for a guarantee project. Receiving and displaying an application introduction page adapted to the application mode of elderly users sent by the server. The application introduction page includes guarantee application information generated based on the elderly user view parameters. If it is detected that the application control configured on the application introduction page is triggered, submitting an application request to the server. Receiving and displaying a guarantee application page adapted to the application mode of elderly users sent by the server. The guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0005] One or more embodiments of the present specification provide a page processing device, including: an access request acquisition module, configured to acquire an access request for a security application for a security project submitted by an access terminal. If the security project is connected to the elderly user application mode, the elderly user detection module is run, and the elderly user detection module is configured to detect whether the access user is an elderly user according to the access user information; if so, the application introduction page sending module is run, and the application introduction page sending module is configured to generate an application introduction page adapted to the elderly user application mode and send it to the access terminal in response to the access request. The application introduction page includes security application information generated based on the elderly user view parameter. The application request acquisition module is configured to acquire the application request submitted by the access terminal after the application control configured on the application introduction page is triggered. The security application page sending module is configured to generate a security application page adapted to the elderly user application mode in response to the application request and send it to the access terminal. The security application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameter.

[0006] One or more embodiments of the present specification provide another page processing device, including: an access request submission module, configured to submit an access request to a server according to an access instruction for applying for a guarantee project. An application introduction page receiving module, configured to receive and display an application introduction page adapted to the application mode of elderly users sent by the server. The application introduction page includes guarantee application information generated based on the elderly user view parameters. If it is detected that the application control configured on the application introduction page is triggered, the application request submission module is run, and the application request submission module is configured to submit an application request to the server. A guarantee application page receiving module, configured to receive and display a guarantee application page adapted to the application mode of elderly users sent by the server. The guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0007] One or more embodiments of the present specification provide a page processing device, including: a processor; and a memory configured to store computer executable instructions, which, when executed, cause the processor to: obtain an access request submitted by an access terminal for a security application for a security project. If the security project is connected to the elderly user application mode, detect whether the accessing user is an elderly user based on the accessing user information; if so, generate an application introduction page adapted to the elderly user application mode and send it to the access terminal in response to the access request. The application introduction page includes security application information generated based on the elderly user view parameters. Obtain an application request submitted by the access terminal after the application control configured on the application introduction page is triggered. In response to the application request, generate a security application page adapted to the elderly user application mode and send it to the access terminal. The security application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0008] One or more embodiments of the present specification provide another page processing device, including: a processor; and a memory configured to store computer executable instructions, wherein when the computer executable instructions are executed, the processor: submits an access request to a server according to an access instruction for applying for a guarantee project. Receive and display an application introduction page adapted to the application mode of elderly users sent by the server. The application introduction page includes guarantee application information generated based on the elderly user view parameters. If it is detected that the application control configured on the application introduction page is triggered, submit an application request to the server. Receive and display a guarantee application page adapted to the application mode of elderly users sent by the server. The guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0009] One or more embodiments of the present specification provide a computer-readable storage medium for storing computer-executable instructions, which implement the following process when executed: obtaining an access request for a security application for a security project submitted by an access terminal. If the security project is connected to the elderly user application mode, detect whether the accessing user is an elderly user based on the accessing user information; if so, generate an application introduction page adapted to the elderly user application mode and send it to the access terminal in response to the access request. The application introduction page includes security application information generated based on the elderly user view parameters. Obtain an application request submitted by the access terminal after the application control configured on the application introduction page is triggered. In response to the application request, generate a security application page adapted to the elderly user application mode and send it to the access terminal. The security application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0010] One or more embodiments of the present specification provide another computer-readable storage medium for storing computer-executable instructions, which implement the following process when executed: submit an access request to the server according to the access instruction for applying for a guarantee project. Receive and display an application introduction page adapted to the application mode of elderly users sent by the server. The application introduction page includes guarantee application information generated based on the elderly user view parameters. If it is detected that the application control configured on the application introduction page is triggered, submit an application request to the server. Receive and display a guarantee application page adapted to the application mode of elderly users sent by the server. The guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters. BRIEF DESCRIPTION OF THE DRAWINGS

[0011] In order to more clearly illustrate one or more embodiments of the present specification or the technical solutions in the prior art, the drawings required for use in the embodiments or the prior art descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments recorded in the present specification. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without creative labor. Figure 1 A schematic diagram of an implementation environment of a page processing method provided by one or more embodiments of this specification; Figure 2 A process flow chart of a page processing method provided for one or more embodiments of this specification; Figure 3 A schematic diagram of a default application introduction page provided for one or more embodiments of this specification; Figure 4 A schematic diagram of an application introduction page adapted to an application mode for elderly users provided in one or more embodiments of this specification; Figure 5 A schematic diagram of an auxiliary application introduction page provided for one or more embodiments of this specification; Figure 6 A schematic diagram of a page processing method applied to a claim settlement scenario of an insurance project provided by one or more embodiments of this specification; Figure 7 A processing flow chart of a page processing method applied to a claim settlement scenario of an insurance project provided by one or more embodiments of this specification; Figure 8 A processing flow chart of another page processing method provided for one or more embodiments of this specification; Fig. 9 A processing flow chart of another page processing method provided for one or more embodiments of this specification; Fig.10 A schematic diagram of an embodiment of a page processing device provided for one or more embodiments of this specification; Fig.11 A schematic diagram of another embodiment of a page processing device provided for one or more embodiments of this specification; Fig.12 A schematic diagram of the structure of a page processing device provided for one or more embodiments of this specification; Fig.13 A schematic diagram of the structure of another page processing device provided for one or more embodiments of this specification. DETAILED DESCRIPTION

[0012] In order to enable those skilled in the art to better understand the technical solutions in one or more embodiments of this specification, the technical solutions in one or more embodiments of this specification will be clearly and completely described below in conjunction with the drawings in one or more embodiments of this specification. Obviously, the described embodiments are only part of the embodiments of this specification, not all of them. Based on one or more embodiments of this specification, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of this document.

[0013] The page processing method provided in one or more embodiments of this specification can be applied to the implementation environment of the guarantee application of the guarantee project. Figure 1 , the implementation environment at least includes: Server 101 and access terminal 102; The server 101 may be a single server, or a server cluster consisting of several servers, or one or more cloud servers in a cloud computing platform; it is used to generate an application introduction page adapted to the application mode of elderly users in response to an access request for applying for a security project submitted by an access terminal, and to generate a security application page adapted to the application mode of elderly users in response to an application request submitted after an application control configured on the application introduction page is triggered; The access terminal 102 may specifically be a mobile phone, a personal computer, a tablet computer, an e-book reader, a device for information interaction based on VR (Virtual Reality, virtual reality technology), a vehicle-mounted terminal, an IoT device, a wearable smart device, a laptop portable computer and a desktop computer, etc.; it is used to submit an access request for a protection application for a protection project to the server 101, receive and display an application introduction page adapted to the application mode of elderly users, submit an application request to the server 101 after detecting that an application control configured on the application introduction page is triggered, and receive and display a protection application page adapted to the application mode of elderly users; In addition, the implementation environment may also include a guarantee agency 103, which includes an agency that provides guarantee projects and is used to process guarantee applications; In this implementation environment, the access terminal 102 submits an access request to the server 101 according to the access instruction for applying for a security project. After the server 101 obtains the access request, when the security project is connected to the elderly user application mode and the accessing user is an elderly user, an application introduction page adapted to the elderly user application mode is generated and sent to the access terminal 102 in response to the access request. The access terminal 102 receives and displays the application introduction page adapted to the elderly user application mode. If it is detected that the application control configured on the application introduction page is triggered, an application request is submitted to the server 101. In response to the application request, the server 101 generates a security application page adapted to the elderly user application mode and sends it to the access terminal 102. The access terminal 102 receives and displays the security application page adapted to the elderly user application mode to collect application material data based on the security application page.

[0014] It should be noted that, considering that user information belongs to the user's privacy to a certain extent, in order to protect the user's privacy and security, the acquisition and sending of user information requires the user's authorization. Specifically, the user authorization can be obtained by interacting with the user when acquiring the user information; the authorization method can be to send a user information authorization reminder to the user when obtaining the access request, and the user authorizes the user by confirming the reminder. In addition, user authorization can also be performed in other ways, such as performing user authorization through the signing of an agreement; it should also be noted that other information provided in the following embodiments, such as access to user information, protection of user information, application materials data and other information involving user privacy, requires user authorization before acquisition and sending. The specific method of obtaining user authorization is similar to the method of obtaining authorization for the above-mentioned user information, and will not be repeated in this embodiment.

[0015] One or more embodiments of a page processing method provided in this specification are as follows: Reference Figure 2 The page processing method provided in this embodiment can be applied to a server, and the method specifically includes steps S202 to S210.

[0016] Step S202: obtaining an access request for applying for a guarantee project submitted by an access terminal.

[0017] The protection project described in this embodiment refers to a project that provides corresponding protection to the protection object, and the project can be an insurance project. Optionally, the protection project includes: a health protection project (such as health insurance) that provides health protection to the insured user, and / or a disease protection project (such as disease insurance) that provides disease protection to the insured user. In addition, the protection project can also be a protection project that provides other protections, which is not limited in this embodiment.

[0018] In actual applications, after participating in the protection project, you can make a claim based on the protection project. In order to avoid the loss of the protection agency caused by the user making a claim without meeting the protection conditions of the protection project, the user is required to provide application materials data during the claims process, and the user will be compensated for the protection project only after the application materials data is reviewed and approved; the protection application in this embodiment can be a claim application for a protection project claim; in the specific implementation process, in the process of making a claim application, first enter the application introduction page of the protection application through the access instruction, and then enter the protection application page for collecting the protection application data through the application instruction submitted on the application introduction page.

[0019] The page processing method provided in this embodiment can be applied to the server of a third-party application. The third-party application can be connected with the user and the security agency. The user does not need to install the applications of multiple security agencies on the terminal, and can participate in or apply for security projects provided by multiple security agencies through the third-party application, thereby improving the convenience of user participation or application for security projects, and also improving the degree of recommendation for security projects. The third-party application can be a third-party payment application. In specific implementation, the access user accesses the security project through the security sub-application in the third-party application running on the access terminal. The access terminal obtains the access request for security application submitted by the user based on the security project and submits it to the server. The server obtains the access request for security application for security project submitted by the access terminal, that is, obtains the access request for security application for security project submitted by the access terminal. It should be noted that the security project in the access request for security application submitted for security project can be a security project that the access terminal participates in and processes based on the access terminal.

[0020] In addition, step S202 can also be replaced by obtaining an access request for a claim application for a protection item submitted by an access terminal, and forming a new implementation method with one or more other processing steps provided in this embodiment.

[0021] Step S204: if the security project is connected to the elderly user application mode, it is detected whether the visiting user is an elderly user according to the visiting user information.

[0022] In actual applications, special users, such as elderly users or users with visual impairments, cannot be perceived and processed based on the default page. In order to improve the convenience and universality of interaction, in this embodiment, after the server obtains the access request for the protection application for the protection project submitted by the access terminal, it first detects whether the protection project is connected to the elderly user application mode. If so, it detects whether the accessing user is an elderly user based on the accessing user information; if not, a default application introduction page is generated and sent to the access terminal.

[0023] In specific implementation, after obtaining the access request for the protection application of the protection project submitted by the access terminal, it is detected whether the protection project is connected to the elderly user application mode; If not, a default application introduction page including an application control and security application information generated based on the default view parameters is generated and sent to the access terminal to respond to the access request; for example, the default application introduction page may be as follows: Figure 3 As shown; If yes, detect whether the accessing user is an elderly user according to the accessing user information; if yes, execute the following step S206 to generate an application introduction page adapted to the application mode of the elderly user and send it to the access terminal to respond to the access request; in this way, special users can also apply for the protection project through the user terminal. In this embodiment, elderly users are taken as an example to illustrate special users. For example, the application introduction page adapted to the application mode of elderly users can be as follows: Figure 4 shown.

[0024] Optionally, the access user information may be obtained by reading the user information according to the user identifier in the access request.

[0025] In the specific implementation process, if it is detected according to the access user information that the access user is not an elderly user, in order to improve the effectiveness of the application introduction page accessed during the application process, in an optional implementation mode provided by this embodiment, the following operations are performed: Detect whether the protected user is an elderly user based on the protected user information; If not, generating a default application introduction page including an application control and guarantee application information generated based on default view parameters and sending the page to the access terminal to respond to the access request; If so, an auxiliary application introduction page including an application control, a processing control, and the guarantee application information generated based on the default view parameters is generated and sent to the access terminal to respond to the access request. For example, the auxiliary application introduction page may be as follows: Figure 5 shown.

[0026] Optionally, the insured user includes a participating user of the insured project; the insured user information can be obtained from the insurance policy data carried in the access request, or by querying the insured user identifier carried in the access request.

[0027] Specifically, when the accessing user is not an elderly user and the protected user is an elderly user, an auxiliary application introduction page is generated and sent to the access terminal in response to the access request; when neither the accessing user nor the protected user is an elderly user, a default application introduction page is generated and sent to the access terminal in response to the access request; optionally, the auxiliary application introduction page includes application controls, processing controls, and protection application information generated based on default view parameters; the default application introduction page includes application controls and protection application information generated based on default view parameters.

[0028] For example, the preset growth age is 60 years old. After obtaining the access request, the access user information and the guarantee user information are read first, wherein the access user information can be read according to the user identifier associated with the access terminal, and the guarantee user information can be read from the project information (policy information) of the guarantee information; after reading the access user information and the guarantee user information, first check whether the user growth age in the access user information is greater than 60. If so, determine that the access user is an elderly user; the guarantee application mode is the elderly user application mode. If not, check whether the user growth age in the guarantee user information read from the project information (policy information) of the guarantee project is greater than 60. If so, determine that the guarantee user is an elderly user.

[0029] In addition to detecting whether the elderly user is suitable for the elderly user application model from the perspective of whether the user is an elderly user, risk identification can also be introduced to further improve the effectiveness of the protection application; specifically, if the protection project is connected to the elderly user application model, it is identified whether the protection user and / or the access user is a risky user. If so, it means that there may be a situation where the user maliciously requests the protection agency to handle it offline. To ensure the effective operation of the protection agency, if the risk identification fails, a default application introduction page can be generated and sent to the access terminal to respond to the access request; if not, it is detected whether the accessing user is an elderly user based on the accessing user information; that is, if the risk identification of the protection user and the accessing user passes, it can be detected based on the accessing user information whether the elderly user application model is adopted for the protection application.

[0030] In addition, in this embodiment, a security application mode can also be introduced to distinguish different security application pages; for example, after obtaining the access request for security application for the security project submitted by the access terminal, the security application mode for security application is determined according to the user information. Optionally, the security application mode in this embodiment includes at least one of the following: elderly user application mode, auxiliary application mode and default application mode. Among them, the elderly user application mode can also be a special access mode; or the special access mode can also include both the elderly user application mode and the auxiliary application mode, wherein the elderly user application mode can be the first special access mode, and the auxiliary application mode can be the second special access mode. It should be noted that the elderly user application mode can be the access mode corresponding to the case where the access user is an elderly user; the auxiliary application mode can be the access mode corresponding to the case where the access user is a young user and the security user is an elderly user, and the default application mode can be the access mode corresponding to the case where the access user is a young user and the security user is also a young user. Specifically, in the process of determining the protection application mode for performing a protection application based on user information, if the accessing user is determined to be an elderly user based on the accessing user information, the protection application mode is determined to be the elderly user application mode; if the accessing user is determined not to be an elderly user based on the accessing user information, and the protection user is determined to be an elderly user based on the protection user information, the protection application mode is determined to be the auxiliary application mode; if the accessing user and the protection user are determined not to be elderly users based on the accessing user information and the protection user information, the protection application mode is determined to be the default application mode. That is, the server determines the protection application mode based on the user information in response to the access request, generates an application introduction page adapted to the protection application mode, and sends it to the access terminal. Optionally, the protection application page adapted to the auxiliary application mode may be the above-mentioned auxiliary application introduction page; the protection application page adapted to the default application mode may be the above-mentioned default application introduction page.

[0031] Step S206: Generate an application introduction page adapted to the elderly user application mode and send it to the access terminal to respond to the access request.

[0032] Optionally, the application introduction page includes protection application information generated based on the elderly user view parameters. The application introduction page includes an application introduction page that briefly introduces the core responsibilities of the protection project and the basic rules of the protection application (claim) to the user.

[0033] During specific implementation, when the security project is connected to the elderly user application mode and the accessing user is an elderly user, the security application mode is determined to be the elderly user application mode and an application introduction page adapted to the elderly user is generated and sent to the access terminal; when the security project is connected to the elderly user application mode, the accessing user is not an elderly user and the security user is an elderly user, the security application mode is determined to be the auxiliary application mode and an auxiliary application introduction page is generated and sent to the access terminal; when the security project is not connected to the elderly user application mode, or when the security project is connected to the elderly user application mode and the accessing user and the security user are not elderly users, the security application mode is determined to be the default application mode and a default application introduction page is generated and sent to the access terminal; the following describes in detail the different application introduction pages.

[0034] (1) Application introduction page adapted to the application mode of elderly users In specific implementation, the default application introduction page may include more information and a smaller font. In the elderly user application mode, in order to allow the elderly users to perceive the content displayed on the application introduction page more intuitively and conveniently, in an optional implementation manner provided by this embodiment, in the process of generating the application introduction page adapted to the elderly user application mode, the following operations are performed: The benchmark protection application text is screened according to the elderly user screening strategy to obtain the protection application text; The security application information is generated based on the elderly user view parameters and the security application text, and the application introduction page including the application control and the security application information is generated.

[0035] Specifically, the base protection application text is first screened according to the pre-configured elderly user screening strategy to obtain the protection application text, and then an application introduction page adapted to the elderly user application mode is generated according to the protection application text and the pre-configured elderly user view parameters. Optionally, in addition to the protection application information generated based on the elderly user view parameters, the application introduction page may also include an application control, and the visiting user may submit an application request by triggering the application control configured on the application introduction page.

[0036] For example, if the elderly user view parameter is a size 2 font, then the font size of the security application information in the generated application introduction page will be size 2.

[0037] (2) Auxiliary application introduction page During specific implementation, when a young user purchases an insurance project on behalf of an elderly user, the accessing user is the young user, and the insurance user is the elderly user. The insurance application mode is the auxiliary application mode. In the auxiliary application mode, the elderly user submits an access request using the user terminal of the young user, and the application material data may need to be submitted by the elderly user himself. In order to make the application introduction page adapted to the auxiliary application mode cover more user demands, the auxiliary application introduction page adapted to the auxiliary application mode is optionally configured with application controls and processing controls of the insurance application page; optionally, the processing controls include switching controls and sharing controls.

[0038] In an optional implementation provided by this embodiment, in the process of generating an auxiliary application introduction page, guarantee application information is generated based on default view parameters and a baseline guarantee application text; then an auxiliary application introduction page including guarantee application information, application controls and processing controls is generated.

[0039] Optionally, the processing control may include a switching control for switching to an application introduction page adapted for an application mode for elderly users, and may also include a sharing control for sharing to the protected user. In addition, an application control for accessing the protection application page may also be configured in the auxiliary application introduction page.

[0040] Specifically, an auxiliary application introduction page may be generated based on the baseline guarantee application text, default view parameters, application controls, and processing controls.

[0041] For example, if the default view parameter is size 4 (font size 2 is larger than font size 4), then the font size of the benchmark guarantee application text in the generated auxiliary application introduction page is size 4. In addition, sharing controls, switching controls, and application controls for entering the guarantee application page are also configured.

[0042] (3) Default application introduction page In specific implementation, if the determined guarantee application mode is the default application mode, that is, the guarantee project is not connected to the elderly user application mode, or the risk identification of the access user and / or the guarantee user has not passed, or the access user and the guarantee user are not elderly users, then a default application introduction page can be generated according to the baseline guarantee application text and the default view parameters. Optionally, the default application introduction page is configured with an application control of the guarantee application page.

[0043] For example, if the default view parameter is size 4, the font size of the benchmark guarantee application text in the generated default application introduction page is size 4. In addition, the default application introduction page is also configured with an application control for entering the guarantee application page.

[0044] The above specifically describes the process of generating different application introduction pages. After generating an application introduction page adapted to the security application mode, the application introduction page is sent to the access terminal in response to the access request. Taking the application introduction page adapted to the application mode of elderly users as an example, the access terminal receives and displays the application introduction page adapted to the application mode of elderly users sent by the server. The access user can submit the application request by triggering the application control configured on the security application page; specifically, if the access terminal detects that the application control configured on the application introduction page is triggered, the application request is submitted to the server. In addition, the access terminal can also receive and display the auxiliary application introduction page sent by the server. If it is detected that the application control configured on the auxiliary application introduction page is triggered, the application request is submitted to the server; if it is detected that the processing control configured on the auxiliary application introduction page is triggered, the processing request is submitted to the server; the access terminal can also receive and display the default application introduction page sent by the server. If it is detected that the application control configured on the default application introduction page is triggered, the application request is submitted to the server.

[0045] Step S208: obtaining an application request submitted by the access terminal after the application control configured on the application introduction page is triggered.

[0046] The application request includes an application request for accessing the guarantee application page submitted by the user after triggering the application control configured in the application introduction page adapted to the guarantee application mode.

[0047] Step S210: In response to the application request, a protection application page adapted to the elderly user's application mode is generated and sent to the access terminal.

[0048] The protection application page includes a page for collecting application data for the protection application.

[0049] In specific implementation, the server generates a security application page adapted to the application mode of elderly users and sends it to the access terminal in response to an application request submitted by the access terminal after the application control configured on the application introduction page adapted to the application mode of elderly users is triggered.

[0050] In addition, in the first optional implementation manner provided by this embodiment, the server generates a protection application page adapted to the application mode of elderly users and sends it to the user terminal of the protection user in response to a processing request submitted by the access terminal after the sharing control configured on the auxiliary application introduction page (the application introduction page adapted to the auxiliary application mode) is triggered.

[0051] In a second optional implementation manner provided by this embodiment, the server generates a protection application page adapted to the application mode of elderly users and sends it to the access terminal in response to a processing request submitted by the access terminal after the switch control configured on the auxiliary application introduction page is triggered.

[0052] In a third optional implementation manner provided by this embodiment, the server generates a guarantee application page including a voice interaction component and an application data collection prompt generated based on the default view parameters in response to an application request submitted by an access terminal after the application control configured on the auxiliary application introduction page is triggered, and sends it to the access terminal.

[0053] In the fourth optional implementation manner provided by this embodiment, the server generates a guarantee application page including a voice interaction component and an application data collection prompt generated based on the default view parameters in response to an application request submitted by an access terminal after the application control configured on the default application introduction page is triggered, and sends it to the access terminal.

[0054] In addition, in this embodiment, after steps S204 to S206 are replaced by responding to the access request, determining the protection application mode according to user information, generating an application introduction page adapted to the protection application mode, and sending it to the access terminal, steps S208 to S210 can also be replaced by responding to an operation request submitted by the access terminal after the operation control configured in the application introduction page is triggered, generating a protection application page and sending it to a collection terminal for data collection. In an optional implementation provided by this embodiment, the process of generating a protection application page in response to an operation request submitted by the access terminal after the operation control configured in the application introduction page is triggered can be implemented in the following manner: (1) in response to an operation request submitted after the operation control configured on the application introduction page is triggered, determining a data collection mode according to at least one of the guarantee application mode and the operation control; Optionally, the data collection mode includes an elderly user collection mode and a default collection mode. In an optional implementation provided by this embodiment, in the process of determining the data collection mode according to the protection application mode and the operation control, if the protection application mode is the elderly user application mode, the data collection mode is determined to be the elderly application mode; if the protection application mode is the default application mode, the data collection mode is determined to be the default application mode; if the protection application mode is the auxiliary application mode and the operation control is the application control, the data collection mode is determined to be the default collection mode; if the protection application mode is the auxiliary application mode and the operation control is the processing control (sharing control or switching control), the data collection mode is determined to be the elderly user collection mode.

[0055] As shown in the following Table 1, the mapping relationship between the guarantee application mode and the operation control and the data collection mode is explained.

[0056]

[0057] Table 1 (2) Generate a guarantee application page adapted to the data collection mode; In this embodiment, the security application page adapted to the collection mode of elderly users is configured with a voice interaction component and an application data collection prompt generated based on the elderly user view parameters; that is, the voice interaction component and the application data collection prompt generated according to the application data collection prompt text and the elderly user view parameters are configured; the security application page adapted to the default collection mode can be a data collection page adapted to the default application mode; that is, the voice interaction component and the application data collection prompt generated according to the application data collection prompt text and the default view parameters are configured.

[0058] It should be noted that the collection terminal can be an access terminal or a user terminal for protecting users. Specifically, if the sharing control is triggered, the collection terminal is the user terminal for protecting users; if the switching control or application control is triggered, the collection terminal is the access terminal.

[0059] In this embodiment, after the guarantee application page is generated, the guarantee application page is sent to the access terminal to collect data for the guarantee application based on the guarantee application page, thereby improving the convenience and universality of the guarantee application. In this embodiment, the applicant user (the applicant user can be an access user or a guarantee user) can submit voice data by triggering the voice interaction component of the guarantee application page to obtain application material data, and can also submit application material data by triggering the target option in the application data collection prompt.

[0060] Optionally, the security application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

[0061] In this embodiment, the application material data can be obtained in the form of a "script"; specifically, the application data collection prompt in this embodiment can be generated by editing the target data collection item based on the corresponding view parameters; the target data collection item includes a question prompt and at least one candidate option. The target data collection item can be the first target data collection item in the collection strategy (script) pre-configured for the guarantee project, or it can be a target data collection item determined based on the target option data selected by the user in the previous target data collection item.

[0062] For example, the collection strategy of a medical insurance project includes different branches, and the answer to the previous question determines the next question; therefore, the target data collection item can be determined based on the target option data selected in the previous data collection item. Optionally, the target data collection item is determined in the collection strategy based on the target option data selected in the previous data collection item. If the previous data collection item prompt is empty, the first data collection item in the collection strategy is determined as the target data collection item. That is, the target data collection item is determined based on the collection strategy and / or the target option data selected in the previous data collection item.

[0063] In specific implementation, in order to improve the convenience and efficiency of data collection, the visiting user can select the target option through the candidate options in the guarantee application page. If the access terminal detects that the target option data in the guarantee application page is triggered, it submits the target option data to the server. The server uses the target option data as application material data, and determines the next target data collection item based on the target option data, generates the next application data collection prompt based on the corresponding view parameters and the next target data collection item, and generates the next guarantee application page including the voice interaction component and the next application data collection prompt and sends it to the access terminal until the next target data collection item is determined to be empty.

[0064] In addition to selecting on the guarantee application page to obtain target option data as application material data, in order to further improve the convenience of operation, the applicant can also submit application material data through voice interaction. Specifically, the guarantee application page for data collection can also be configured with a voice interaction component. If the access terminal detects that the voice interaction component configured on the guarantee application page is triggered, it calls the recording component of the access terminal to record the voice, obtain voice data and submit it to the server. In an optional implementation provided by this embodiment, the server obtains the voice data collected and submitted by the access terminal for the application data collection prompt after the voice interaction component is triggered, performs semantic recognition on the voice data to obtain a semantic recognition result; matches the semantic recognition result with at least one candidate option data of the application data collection prompt, obtains the target option data matching the semantic recognition result as the application material data corresponding to the application data collection prompt; in this way, the application material data is obtained through the application data collection prompt and voice interaction. It should be noted that if the match fails, the access terminal is reminded to re-record the voice; the application material data may include basic application data and supporting material data, and both the basic application data and the supporting material data may be obtained in the above manner, or the basic application data may be obtained in the above manner, and the supporting material data may be obtained by image acquisition or video acquisition, which is not limited in this embodiment.

[0065] In order to standardize the interactive environment, in an optional implementation manner provided in this embodiment, after acquiring the voice data, in addition to performing semantic recognition to determine the target option data matching the semantic recognition result, the following operations may also be performed: Converting the voice data into text to obtain text data, and identifying sensitive words in the text data to obtain sensitive words; The sensitive words in the text data are masked to obtain masked text data and send it to the application terminal.

[0066] Specifically, voice data is converted into text to obtain text data. In order to enhance the accessing user's perception of voice data, the text data may be sent to the access terminal so that the access terminal can display the text data. In the process of sending the text data to the access terminal, in order to avoid the inclusion of sensitive words in the text data affecting the interactive environment, sensitive words are identified on the text data to obtain sensitive words, and the sensitive words in the text data are masked to obtain masked text data and send them to the access terminal.

[0067] During the specific implementation process, in an optional implementation mode provided by this embodiment, after obtaining the application material data submitted by the access terminal based on the protection application page, the protection application data adapted to the application mode of elderly users is generated according to the project information and application material data of the protection project and sent to the protection agency for protection application processing.

[0068] In order to further improve the convenience of elderly users' insurance applications, when the insurance agency processes insurance applications based on insurance application data adapted to the elderly user application mode, if it detects that there is missing material data in the insurance application data, it will create a material supplement guidance task according to the elderly user application mode; and assign the material supplement guidance task to the institutional members of the insurance agency to guide the elderly users to supplement the materials. The material supplement guidance can be offline guidance.

[0069] In addition, if there is missing material data, but the guarantee application mode is the default application mode or the data collection mode is the default collection mode, a material supplement prompt is generated based on the missing material data and returned to the server. The server receives and sends the material supplement prompt to the access terminal so that young users can supplement the materials according to the material supplement prompt.

[0070] It should be noted that the above-mentioned detection of missing material data can also be performed by the server. Specifically, after the server obtains the application material data, if it is detected that there is missing material data in the application material data, and the guarantee application mode is the elderly user application mode or the data collection mode is the elderly user collection mode, then a material supplement guidance task is created based on the project information, application material data and missing material data and sent to the guarantee agency, so that the guarantee agency assigns the material supplement guidance task to the agency members, so that the agency members can guide the elderly users to supplement materials based on the material supplement guidance task; if the server detects that there is missing material data in the application material data, and the guarantee application mode is the default application mode or the data collection mode is the default collection mode, then a material supplement prompt page is generated based on the missing material data and sent to the access terminal; the access terminal receives and displays the material supplement prompt page.

[0071] If there is missing material data, then in response to the access request for the protection application for the protection project submitted by the access terminal, a material supplement page adapted to the protection application mode can be generated according to the missing material data and sent to the access terminal, so that materials can be supplemented through the material supplement page, and the supplemented application material data can be sent to the protection agency.

[0072] In addition, when a processing request is obtained, a response action for the processing request can be executed, for example, application material data submitted by an access terminal (or user terminal or application terminal) is obtained, a data processing request submitted by the access terminal is obtained, and the processing operation corresponding to the data processing request is determined and executed.

[0073] For example, the application material data submitted by the access terminal is obtained, and in response to the application request submitted by the application terminal, the guarantee application data adapted to the guarantee application mode is generated according to the project information and the application material data, and sent to the guarantee agency for guarantee application processing. The process of generating the guarantee application information adapted to the guarantee application mode according to the project information and the application material data and sending it to the guarantee agency for guarantee application processing can refer to the above-mentioned related content, and this embodiment is not limited here.

[0074] For another example, in response to a temporary storage request submitted by an access terminal, the application material data is associated with the project information and stored. Further, if an access request for a security application for a security project submitted by the access terminal is obtained, in response to the access request, the application material data associated with the project information of the security project is queried; if the associated application material data is empty, if the security project is connected to the elderly user application mode, the access user is detected as an elderly user according to the access user information; if the associated application material data is not empty, a data display page adapted to the security application mode is generated according to the application material data and sent to the access terminal, so as to edit the application material data and / or submit the application request based on the data display page.

[0075] In addition, the application receiving page can also be configured with a voice interaction component, and the visiting user can submit the application request through the voice interaction component; or, a voice broadcast component can be configured, and the visiting user can trigger the voice broadcast component to voice broadcast the guarantee application information on the application introduction page. Specifically, if the access terminal detects that the voice broadcast component configured on the application introduction page is triggered, the voice broadcast component is called to voice broadcast the guarantee application information on the application introduction page. In addition to the voice interaction component for voice recording, the guarantee application page can also be configured with a voice broadcast component, which can voice broadcast the application data collection prompt.

[0076] In summary, the page processing method provided in this embodiment is that, in the access stage of the protection application, after the access terminal obtains the access instruction for applying for protection submitted by the user based on the policy information of the protection project, the access request is submitted to the server; the server responds to the access request for applying for protection of the protection project submitted by the access terminal, and if the protection project is connected to the elderly user application mode, the protection application mode is determined according to the user information (including the access user information and / or the protection user information), and an application introduction page adapted to the protection application mode is generated and sent to the access terminal; in this way, when the protection project is connected to the elderly user application mode, the user is classified according to the user information, so that different application introduction pages are adapted to users of different ages, thereby improving the user's processing perception, and also improving the success rate of the protection application of the protection project, thereby improving the user's perception and trust in the third-party payment application corresponding to the server; The access terminal receives and displays the application introduction page adapted to the guarantee application mode sent by the server; during this process, the user can submit an application request based on the operation control (application control or processing control) in the application introduction page; specifically, if the access terminal detects that the operation control in the application introduction page is triggered, it submits an operation request corresponding to the operation control to the server; the server responds to the operation request submitted after the operation control configured on the application introduction page is triggered, determines the data collection mode according to at least one of the guarantee application mode and the operation control, and generates a guarantee application page adapted to the data collection mode; in this way, when the operation controls configured in the application introduction page corresponding to different guarantee application modes are different, after different operation controls are triggered, the data collection mode is determined according to at least one of the guarantee application mode and the operation control, and a guarantee application page adapted to the data collection mode is generated, so that the data collection mode is determined from two dimensions of the guarantee application mode and the operation control, and the accuracy of the determined data collection mode is improved, thereby improving the effectiveness of the generated guarantee application page adapted to the data collection mode; In this process, the accessing user can apply for protection by himself or herself, or share the protection application with the protection user. Therefore, the application terminal for applying for protection can be determined through the operation control, and the protection application page can be sent to the application terminal. The application terminal receives and displays the protection application page, so that the application user (accessing user or protection user or other user) can collect application material data based on the protection application page. In the process of data collection, the convenience of data entry by the applicant can be improved through the form of questions + options, that is, the guarantee application page includes an application data collection prompt; optionally, the application data collection prompt consists of questions and options; after detecting that the target option in the guarantee application page is selected, the application terminal submits the target option data to the server; the server uses the target option data as the application material data, and determines the target application data collection prompt in the collection strategy according to the target option data, and generates the guarantee application page based on the target application data collection prompt and sends it to the application terminal; this cycle is repeated until the determined target application data collection prompt is empty; In addition to selecting target options through the options on the guarantee application page for data collection, users can also collect voice data by triggering the voice interaction component in the guarantee application page. If the application terminal collects the voice data entered by the applicant based on the guarantee application page, it submits the voice data to the server; after the server obtains the voice data submitted by the application terminal, it converts the voice data into text to obtain text data. On the one hand, semantic recognition is performed based on the text data to obtain semantic recognition results. According to the semantic recognition results, the target option data is matched as the application material data in at least one candidate option data of the application data collection prompt on the guarantee application page, and the target application data collection prompt is determined in the collection strategy according to the target option data, and based on the target application data The collection prompt generates a guarantee application page and sends it to the application terminal; this cycle is repeated until the determined target application data collection prompt is empty; on the other hand, sensitive words are identified in the text data to obtain sensitive words, and the sensitive words in the text data are masked to obtain masked text data and send it to the application terminal. The application terminal receives and displays the masked text data based on the guarantee application page, so that the user can perceive the text data corresponding to the voice data and perceive the sensitive words; in this way, the application material data is obtained through voice interaction, which improves the convenience of entering the application material data. In addition, based on the problems displayed on the guarantee application page, the user can also be reached through voice broadcast to improve the user's perception of the problem and avoid the user's inability to collect data due to viewing obstacles; After entering the application materials data, the user can apply for protection and can also temporarily store the application materials data for subsequent protection applications, thereby increasing the flexibility of the user's protection application.

[0077] For example, Figure 6 As shown, after the server obtains the access request for applying for a claim for a protection item submitted by the access terminal, it first generates a claim introduction page. In the process of generating the claim introduction page, it performs elderly user detection and risk identification based on the access user information and the protection user information, and detects whether the protection item is connected to the elderly user application mode based on the policy information. According to the elderly user detection result, the risk identification result and the mode access detection result, the protection application mode is determined, and a claim introduction page adapted to the protection application mode is generated and sent to the access terminal; further, in response to the operation request submitted after the operation control configured on the claim introduction page is triggered, a protection application page for collecting application data is generated, the application terminal for applying for protection is determined according to the operation control, and the protection application page is sent to the application terminal; In the process of data collection, the basic application data is first collected, such as medical information, type of accident, time of medical treatment, hospital visited, disease diagnosis, type of medical treatment and identity information; in the process of collecting the basic application data, the voice data of the applicant can be semantically recognized to obtain the basic application data, and the text data corresponding to the voice data can also be identified for sensitive words, and recognition feedback is performed based on the sensitive words and text data; after collecting the basic application data, the supporting material data is collected. After collecting the supporting material data, if it is detected that the supporting material data is complete, the protection claim data is generated based on the policy information, the basic application data and the supporting material data and sent to the protection agency for protection claims; if it is detected that there is missing material data, a material supplement guidance task is generated based on the policy information, the basic application data and the missing material data and sent to the protection agency, so that the material supplement guidance task is assigned to the agency members for guidance processing; in addition, if a request for temporary storage of the supporting material data is detected, the application basic data and the supporting material data are associated with the policy information and stored.

[0078] It should be noted that user information, basic application data, supporting material data and policy information are, to a certain extent, the user's privacy. Therefore, in order to protect the user's privacy and security, the sending of user information, basic application data, supporting material data and / or policy information requires the user's authorization. That is, the sending of information and data in this embodiment is carried out on the basis of user authorization.

[0079] The implementation process of a page processing method provided above can be executed by a server, and the implementation process of another page processing method provided in the following method embodiment can be executed by an access terminal. The two can cooperate with each other during the execution process. Therefore, when reading the above implementation process, you can refer to the corresponding content of the following another page processing method embodiment. Correspondingly, when reading the following another page processing method embodiment, you can also refer to the corresponding content of the above method embodiment.

[0080] The following uses the application of a page processing method provided in this embodiment in a claim settlement scenario of a security project as an example to further illustrate the page processing method provided in this embodiment. Figure 7 , a page processing method applied to the claim settlement scenario of the protection project, specifically includes the following steps.

[0081] Step S702: obtaining an access request for a claim settlement application for a protection item submitted by an access terminal.

[0082] Step S704, detecting whether the security project is connected to the elderly user application mode; If yes, execute step S708; If not, execute step S706.

[0083] Step S706: Generate an application introduction page adapted to the default application mode.

[0084] Optionally, the application introduction page adapted to the default application mode includes application controls and guarantee application information generated based on default view parameters.

[0085] Step S708, detecting whether the accessing user is an elderly user according to the accessing user information; If yes, execute step S710, step S716 to step S720; If not, execute step S712.

[0086] Step S710, generating an application introduction page adapted to the application mode of elderly users.

[0087] Optionally, the application introduction page adapted to the application mode for elderly users includes application controls and protection application information generated based on elderly user view parameters.

[0088] Step S712, detecting whether the protected user is an elderly user according to the protected user information; If yes, execute step S714 to step S720; If not, execute step S706.

[0089] Step S714, generating an application introduction page adapted to the auxiliary application mode.

[0090] Optionally, the application introduction page adapted to the auxiliary application mode includes application controls, processing controls, and guarantee application information generated based on default view parameters.

[0091] Step S716: Send an application introduction page to the access terminal in response to the access request.

[0092] Step S718, obtaining an application request submitted by the access terminal after the application control configured on the application introduction page adapted to the application mode for elderly users is triggered.

[0093] Step S720: In response to the application request, a protection application page adapted to the application mode of elderly users is generated and sent to the access terminal.

[0094] Optionally, the security application page adapted to the application mode of elderly users includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0095] In addition, steps S718 to S720 may also be replaced by obtaining an application request submitted by the access terminal after the application control configured on the application introduction page adapted to the auxiliary application mode or the default application mode is triggered, and in response to the application request, generating a guarantee application page adapted to the default application mode and sending it to the access terminal. Optionally, the guarantee application page adapted to the default application mode includes a voice interaction component and an application data collection prompt generated based on the default view parameters.

[0096] Alternatively, steps S718 to S720 may also be replaced by obtaining a sharing request submitted by the access terminal after the sharing control configured on the application introduction page adapted for the auxiliary application mode is triggered, and in response to the sharing request, generating a protection application page adapted for the elderly user application mode and sending it to the user terminal of the protection user.

[0097] Alternatively, steps S718 to S720 may also be replaced by obtaining a switching request submitted by the access terminal after the switching control configured on the application introduction page adapted for the auxiliary application mode is triggered, and in response to the switching request, generating a security application page adapted for the elderly user application mode and sending it to the access terminal.

[0098] It should be noted that any one of steps S702 to S720 or any combination of multiple steps can be combined with any one of steps S202 to S210 to form a new implementation method according to the needs of implementation deployment; in addition, according to the needs of actual deployment, any one or multiple technical features can be selected from steps S702 to S720 and combined with any one or multiple technical features provided by steps S202 to S210 to form a new implementation method; or, any one or multiple technical features in steps S702 to S720 can be replaced with any one or multiple technical features provided by steps S202 to S210 to form a new implementation method according to the needs of actual deployment, which will not be elaborated here.

[0099] One or more embodiments of another page processing method provided in this specification are as follows: Reference Figure 8 The page processing method provided in this embodiment can be applied to an access terminal, and the method specifically includes steps S802 to S808.

[0100] Step S802: submitting an access request to the server according to the access instruction for applying for a guarantee project.

[0101] The protection project described in this embodiment refers to a project that provides corresponding protection to the protection object, and the project can be an insurance project. Optionally, the protection project includes: a health protection project (such as health insurance) that provides health protection to the insured user, and / or a disease protection project (such as disease insurance) that provides disease protection to the insured user. In addition, the protection project can also be a protection project that provides other protections, which is not limited in this embodiment.

[0102] In actual applications, after participating in the protection project, you can make a claim based on the protection project. In order to avoid the loss of the protection agency caused by the user making a claim without meeting the protection conditions of the protection project, the user is required to provide application materials data during the claims process, and the user will be compensated for the protection project only after the application materials data is reviewed and approved; the protection application in this embodiment can be a claim application for a protection project claim; in the specific implementation process, in the process of making a claim application, first enter the application introduction page of the protection application through the access instruction, and then enter the protection application page for collecting the protection application data through the application instruction submitted on the application introduction page.

[0103] The page processing method provided in this embodiment can be applied to the server of a third-party application. The third-party application can be connected with the user and the security agency. The user does not need to install the applications of multiple security agencies on the terminal, and can participate in or apply for security projects provided by multiple security agencies through the third-party application, thereby improving the convenience of user participation or application for security projects, and also improving the degree of recommendation for security projects. The third-party application can be a third-party payment application. In specific implementation, the access user accesses the security project through the security sub-application in the third-party application running on the access terminal. The access terminal obtains the access request for security application submitted by the user based on the security project and submits it to the server. The server obtains the access request for security application for security project submitted by the access terminal, that is, obtains the access request for security application for security project submitted by the access terminal. It should be noted that the security project in the access request for security application for security project submitted can be the security project that the access terminal participates in based on the access terminal. After the server obtains the access request for security application for security project submitted by the access terminal, if the security project is connected to the elderly user application mode, it detects whether the access user is an elderly user according to the access user information.

[0104] In actual applications, special users, such as elderly users or users with visual impairments, cannot be perceived and processed based on the default page. In order to improve the convenience and universality of interaction, in this embodiment, after the server obtains the access request for the protection application for the protection project submitted by the access terminal, it first detects whether the protection project is connected to the elderly user application mode. If so, it detects whether the accessing user is an elderly user based on the accessing user information; if not, a default application introduction page is generated and sent to the access terminal.

[0105] In specific implementation, after obtaining the access request for the protection application of the protection project submitted by the access terminal, it is detected whether the protection project is connected to the elderly user application mode; If not, generating a default application introduction page including an application control and guarantee application information generated based on default view parameters and sending the page to the access terminal to respond to the access request; If yes, detect whether the visiting user is an elderly user according to the visiting user information; if yes, generate an application introduction page adapted to the application mode of the elderly user and send it to the access terminal to respond to the access request; in this way, special users can also apply for insurance projects through the user terminal. In this embodiment, elderly users are taken as an example to illustrate special users.

[0106] Optionally, the access user information may be obtained by reading the user information according to the user identifier in the access request.

[0107] In the specific implementation process, if it is detected according to the access user information that the access user is not an elderly user, in order to improve the effectiveness of the application introduction page accessed during the application process, in an optional implementation mode provided by this embodiment, the following operations are performed: Detect whether the protected user is an elderly user based on the protected user information; If not, generating a default application introduction page including an application control and guarantee application information generated based on default view parameters and sending the page to the access terminal to respond to the access request; If so, an auxiliary application introduction page including an application control, a processing control, and security application information generated based on the default view parameters is generated and sent to the access terminal in response to the access request.

[0108] Optionally, the insured user includes a participating user of the insured project; the insured user information can be obtained from the insurance policy data carried in the access request, or by querying the insured user identifier carried in the access request.

[0109] Specifically, when the accessing user is not an elderly user and the protected user is an elderly user, an auxiliary application introduction page is generated and sent to the access terminal in response to the access request; when neither the accessing user nor the protected user is an elderly user, a default application introduction page is generated and sent to the access terminal in response to the access request; optionally, the auxiliary application introduction page includes application controls, processing controls, and protection application information generated based on default view parameters; the default application introduction page includes application controls and protection application information generated based on default view parameters.

[0110] For example, the preset growth age is 60 years old. After obtaining the access request, the access user information and the guarantee user information are read first, wherein the access user information can be read according to the user identifier associated with the access terminal, and the guarantee user information can be read from the project information (policy information) of the guarantee information; after reading the access user information and the guarantee user information, first check whether the user growth age in the access user information is greater than 60. If so, determine that the access user is an elderly user; the guarantee application mode is the elderly user application mode. If not, check whether the user growth age in the guarantee user information read from the project information (policy information) of the guarantee project is greater than 60. If so, determine that the guarantee user is an elderly user.

[0111] In addition to detecting whether the elderly user is suitable for the elderly user application model from the perspective of whether the user is an elderly user, risk identification can also be introduced to further improve the effectiveness of the protection application; specifically, if the protection project is connected to the elderly user application model, it is identified whether the protection user and / or the access user is a risky user. If so, it means that there may be a situation where the user maliciously requests the protection agency to handle it offline. To ensure the effective operation of the protection agency, if the risk identification fails, a default application introduction page can be generated and sent to the access terminal to respond to the access request; if not, it is detected whether the accessing user is an elderly user based on the accessing user information; that is, if the risk identification of the protection user and the accessing user passes, it can be detected based on the accessing user information whether the elderly user application model is adopted for the protection application.

[0112] In addition, in this embodiment, a security application mode can also be introduced to distinguish different security application pages; for example, after obtaining the access request for security application for the security project submitted by the access terminal, the security application mode for security application is determined according to the user information. Optionally, the security application mode in this embodiment includes at least one of the following: elderly user application mode, auxiliary application mode and default application mode. Among them, the elderly user application mode can also be a special access mode; or the special access mode can also include both the elderly user application mode and the auxiliary application mode, wherein the elderly user application mode can be the first special access mode, and the auxiliary application mode can be the second special access mode. It should be noted that the elderly user application mode can be the access mode corresponding to the case where the access user is an elderly user; the auxiliary application mode can be the access mode corresponding to the case where the access user is a young user and the security user is an elderly user, and the default application mode can be the access mode corresponding to the case where the access user is a young user and the security user is also a young user. Specifically, in the process of determining the protection application mode for performing a protection application based on user information, if the accessing user is determined to be an elderly user based on the accessing user information, the protection application mode is determined to be the elderly user application mode; if the accessing user is determined not to be an elderly user based on the accessing user information, and the protection user is determined to be an elderly user based on the protection user information, the protection application mode is determined to be the auxiliary application mode; if the accessing user and the protection user are determined not to be elderly users based on the accessing user information and the protection user information, the protection application mode is determined to be the default application mode. That is, the server determines the protection application mode based on the user information in response to the access request, generates an application introduction page adapted to the protection application mode, and sends it to the access terminal. Optionally, the protection application page adapted to the auxiliary application mode may be the above-mentioned auxiliary application introduction page; the protection application page adapted to the default application mode may be the above-mentioned default application introduction page.

[0113] In specific implementation, after detecting that the accessing user is an elderly user, the server generates an application introduction page adapted to the application mode of the elderly user and sends it to the access terminal to respond to the access request.

[0114] Optionally, the application introduction page includes protection application information generated based on the elderly user view parameters. The application introduction page includes an application introduction page that briefly introduces the core responsibilities of the protection project and the basic rules of the protection application (claim) to the user.

[0115] During specific implementation, when the security project is connected to the elderly user application mode and the accessing user is an elderly user, the security application mode is determined to be the elderly user application mode and an application introduction page adapted to the elderly user is generated and sent to the access terminal; when the security project is connected to the elderly user application mode, the accessing user is not an elderly user and the security user is an elderly user, the security application mode is determined to be the auxiliary application mode and an auxiliary application introduction page is generated and sent to the access terminal; when the security project is not connected to the elderly user application mode, or when the security project is connected to the elderly user application mode and the accessing user and the security user are not elderly users, the security application mode is determined to be the default application mode and a default application introduction page is generated and sent to the access terminal; the following describes in detail the different application introduction pages.

[0116] (1) Application introduction page adapted to the application mode of elderly users In specific implementation, the default application introduction page may include more information and a smaller font. In the elderly user application mode, in order to allow the elderly users to perceive the content displayed on the application introduction page more intuitively and conveniently, in an optional implementation manner provided by this embodiment, in the process of generating the application introduction page adapted to the elderly user application mode, the following operations are performed: The benchmark protection application text is screened according to the elderly user screening strategy to obtain the protection application text; The security application information is generated based on the elderly user view parameters and the security application text, and the application introduction page including the application control and the security application information is generated.

[0117] Specifically, the base protection application text is first screened according to the pre-configured elderly user screening strategy to obtain the protection application text, and then an application introduction page adapted to the elderly user application mode is generated according to the protection application text and the pre-configured elderly user view parameters. Optionally, in addition to the protection application information generated based on the elderly user view parameters, the application introduction page may also include an application control, and the visiting user may submit an application request by triggering the application control configured on the application introduction page.

[0118] For example, if the elderly user view parameter is a size 2 font, then the font size of the security application information in the generated application introduction page will be size 2.

[0119] (2) Auxiliary application introduction page During specific implementation, when a young user purchases an insurance project on behalf of an elderly user, the accessing user is the young user, and the insurance user is the elderly user. The insurance application mode is the auxiliary application mode. In the auxiliary application mode, the elderly user submits an access request using the user terminal of the young user, and the application material data may need to be submitted by the elderly user himself. In order to make the application introduction page adapted to the auxiliary application mode cover more user demands, the auxiliary application introduction page adapted to the auxiliary application mode is optionally configured with application controls and processing controls of the insurance application page; optionally, the processing controls include switching controls and sharing controls.

[0120] In an optional implementation provided by this embodiment, in the process of generating an auxiliary application introduction page, guarantee application information is generated based on default view parameters and a baseline guarantee application text; then an auxiliary application introduction page including guarantee application information, application controls and processing controls is generated.

[0121] Optionally, the processing control may include a switching control for switching to an application introduction page adapted for an application mode for elderly users, and may also include a sharing control for sharing to the protected user. In addition, an application control for accessing the protection application page may also be configured in the auxiliary application introduction page.

[0122] Specifically, an auxiliary application introduction page may be generated based on the baseline guarantee application text, default view parameters, application controls, and processing controls.

[0123] For example, if the default view parameter is size 4 (font size 2 is larger than font size 4), then the font size of the benchmark guarantee application text in the generated auxiliary application introduction page is size 4. In addition, sharing controls, switching controls, and application controls for entering the guarantee application page are also configured.

[0124] (3) Default application introduction page In specific implementation, if the determined guarantee application mode is the default application mode, that is, the guarantee project is not connected to the elderly user application mode, or the risk identification of the access user and / or the guarantee user has not passed, or the access user and the guarantee user are not elderly users, then a default application introduction page can be generated according to the baseline guarantee application text and the default view parameters. Optionally, the default application introduction page is configured with an application control of the guarantee application page.

[0125] For example, if the default view parameter is size 4, the font size of the benchmark guarantee application text in the generated default application introduction page is size 4. In addition, the default application introduction page is also configured with an application control for entering the guarantee application page.

[0126] The above specifically describes the process of generating different application introduction pages. After the application introduction page adapted to the guarantee application mode is generated, the application introduction page is sent to the access terminal to respond to the access request.

[0127] Step S804, receiving and displaying the application introduction page adapted to the application mode of elderly users sent by the server.

[0128] Optionally, the application introduction page includes protection application information generated based on elderly user view parameters.

[0129] Taking the application introduction page adapted for the application mode of elderly users as an example, the access terminal receives and displays the application introduction page adapted for the application mode of elderly users sent by the server, and the accessing user can submit the application request by triggering the application control configured on the security application page.

[0130] Step S806: if it is detected that the application control configured on the application introduction page is triggered, submit an application request to the server.

[0131] During specific implementation, if it is detected that the application control configured on the application introduction page is triggered, an application request is submitted to the server.

[0132] In addition, the access terminal can also receive and display the auxiliary application introduction page sent by the server. If it is detected that the application control configured on the auxiliary application introduction page is triggered, an application request is submitted to the server; if it is detected that the processing control configured on the auxiliary application introduction page is triggered, a processing request is submitted to the server; the access terminal can also receive and display the default application introduction page sent by the server. If it is detected that the application control configured on the default application introduction page is triggered, an application request is submitted to the server.

[0133] Step S808, receiving and displaying the security application page adapted to the application mode of the elderly user sent by the server.

[0134] Optionally, the security application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

[0135] The protection application page includes a page for collecting application data for the protection application.

[0136] In specific implementation, the server generates a security application page adapted to the application mode of elderly users and sends it to the access terminal in response to an application request submitted by the access terminal after the application control configured on the application introduction page adapted to the application mode of elderly users is triggered.

[0137] In addition, in the first optional implementation manner provided by this embodiment, the server generates a protection application page adapted to the application mode of elderly users and sends it to the user terminal of the protection user in response to a processing request submitted by the access terminal after the sharing control configured on the auxiliary application introduction page (the application introduction page adapted to the auxiliary application mode) is triggered.

[0138] In a second optional implementation manner provided by this embodiment, the server generates a protection application page adapted to the application mode of elderly users and sends it to the access terminal in response to a processing request submitted by the access terminal after the switch control configured on the auxiliary application introduction page is triggered.

[0139] In a third optional implementation manner provided by this embodiment, the server generates a guarantee application page including a voice interaction component and an application data collection prompt generated based on the default view parameters in response to an application request submitted by an access terminal after the application control configured on the auxiliary application introduction page is triggered, and sends it to the access terminal.

[0140] In a fourth optional implementation manner provided by the present embodiment, the server generates a guarantee application page including a voice interaction component and an application data collection prompt generated based on the default view parameters in response to an application request submitted by an access terminal after an application control configured on a default application introduction page is triggered, and sends the page to the access terminal. In addition, in the present embodiment, the server generates a guarantee application page in response to an operation request submitted by the access terminal after an operation control configured on the application introduction page is triggered, and sends the page to a collection terminal that performs data collection. In an optional implementation manner provided by the present embodiment, the process of generating a guarantee application page in response to an operation request submitted by the access terminal after an operation control configured on the application introduction page is triggered can be implemented in the following manner: (1) in response to an operation request submitted after the operation control configured on the application introduction page is triggered, determining a data collection mode according to at least one of the guarantee application mode and the operation control; Optionally, the data collection mode includes an elderly user collection mode and a default collection mode. In an optional implementation provided by this embodiment, in the process of determining the data collection mode according to the protection application mode and the operation control, if the protection application mode is the elderly user application mode, the data collection mode is determined to be the elderly application mode; if the protection application mode is the default application mode, the data collection mode is determined to be the default application mode; if the protection application mode is the auxiliary application mode and the operation control is the application control, the data collection mode is determined to be the default collection mode; if the protection application mode is the auxiliary application mode and the operation control is the processing control (sharing control or switching control), the data collection mode is determined to be the elderly user collection mode.

[0141] (2) Generate a guarantee application page adapted to the data collection mode; In this embodiment, the security application page adapted to the collection mode of elderly users is configured with a voice interaction component and an application data collection prompt generated based on the elderly user view parameters; that is, the voice interaction component and the application data collection prompt generated according to the application data collection prompt text and the elderly user view parameters are configured; the security application page adapted to the default collection mode can be a data collection page adapted to the default application mode; that is, the voice interaction component and the application data collection prompt generated according to the application data collection prompt text and the default view parameters are configured.

[0142] It should be noted that the collection terminal can be an access terminal or a user terminal for protecting users. Specifically, if the sharing control is triggered, the collection terminal is the user terminal for protecting users; if the switching control or application control is triggered, the collection terminal is the access terminal.

[0143] In this embodiment, after the guarantee application page is generated, the guarantee application page is sent to the access terminal to collect data for the guarantee application based on the guarantee application page, thereby improving the convenience and universality of the guarantee application. In this embodiment, the applicant user (the applicant user can be an access user or a guarantee user) can submit voice data by triggering the voice interaction component of the guarantee application page to obtain application material data, and can also submit application material data by triggering the target option in the application data collection prompt.

[0144] Optionally, the security application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

[0145] In this embodiment, the application material data can be obtained in the form of a "script"; specifically, the application data collection prompt in this embodiment can be generated by editing the target data collection item based on the corresponding view parameters; the target data collection item includes a question prompt and at least one candidate option. The target data collection item can be the first target data collection item in the collection strategy (script) pre-configured for the guarantee project, or it can be a target data collection item determined based on the target option data selected by the user in the previous target data collection item.

[0146] For example, the collection strategy of a medical insurance project includes different branches, and the answer to the previous question determines the next question; therefore, the target data collection item can be determined based on the target option data selected in the previous data collection item. Optionally, the target data collection item is determined in the collection strategy based on the target option data selected in the previous data collection item. If the previous data collection item prompt is empty, the first data collection item in the collection strategy is determined as the target data collection item. That is, the target data collection item is determined based on the collection strategy and / or the target option data selected in the previous data collection item.

[0147] In specific implementation, in order to improve the convenience and efficiency of data collection, the visiting user can select the target option through the candidate options in the guarantee application page. If the access terminal detects that the target option data in the guarantee application page is triggered, it submits the target option data to the server. The server uses the target option data as application material data, and determines the next target data collection item based on the target option data, generates the next application data collection prompt based on the corresponding view parameters and the next target data collection item, and generates the next guarantee application page including the voice interaction component and the next application data collection prompt and sends it to the access terminal until the next target data collection item is determined to be empty.

[0148] In addition to selecting on the guarantee application page to obtain target option data as application material data, in order to further improve the convenience of operation, the applicant can also submit application material data through voice interaction. Specifically, the guarantee application page for data collection can also be configured with a voice interaction component. If the access terminal detects that the voice interaction component configured on the guarantee application page is triggered, it calls the recording component of the access terminal to record the voice, obtain voice data and submit it to the server. In an optional implementation provided by this embodiment, the server obtains the voice data collected and submitted by the access terminal for the application data collection prompt after the voice interaction component is triggered, performs semantic recognition on the voice data to obtain a semantic recognition result; matches the semantic recognition result with at least one candidate option data of the application data collection prompt, obtains the target option data matching the semantic recognition result as the application material data corresponding to the application data collection prompt; in this way, the application material data is obtained through the application data collection prompt and voice interaction. It should be noted that if the match fails, the access terminal is reminded to re-record the voice; the application material data may include basic application data and supporting material data, and both the basic application data and the supporting material data may be obtained in the above manner, or the basic application data may be obtained in the above manner, and the supporting material data may be obtained by image acquisition or video acquisition, which is not limited in this embodiment.

[0149] In order to standardize the interactive environment, in an optional implementation manner provided in this embodiment, after acquiring the voice data, in addition to performing semantic recognition to determine the target option data matching the semantic recognition result, the following operations may also be performed: Converting the voice data into text to obtain text data, and identifying sensitive words in the text data to obtain sensitive words; The sensitive words in the text data are masked to obtain masked text data and send it to the application terminal.

[0150] Specifically, voice data is converted into text to obtain text data. In order to enhance the accessing user's perception of voice data, the text data may be sent to the access terminal so that the access terminal can display the text data. In the process of sending the text data to the access terminal, in order to avoid the inclusion of sensitive words in the text data affecting the interactive environment, sensitive words are identified on the text data to obtain sensitive words, and the sensitive words in the text data are masked to obtain masked text data and send them to the access terminal.

[0151] During the specific implementation process, in an optional implementation mode provided by this embodiment, after obtaining the application material data submitted by the access terminal based on the protection application page, the protection application data adapted to the application mode of elderly users is generated according to the project information and application material data of the protection project and sent to the protection agency for protection application processing.

[0152] In order to further improve the convenience of elderly users' insurance applications, when the insurance agency processes insurance applications based on insurance application data adapted to the elderly user application mode, if it detects that there is missing material data in the insurance application data, it will create a material supplement guidance task according to the elderly user application mode; and assign the material supplement guidance task to the institutional members of the insurance agency to guide the elderly users to supplement the materials. The material supplement guidance can be offline guidance.

[0153] In addition, if there is missing material data, but the guarantee application mode is the default application mode or the data collection mode is the default collection mode, a material supplement prompt is generated based on the missing material data and returned to the server. The server receives and sends the material supplement prompt to the access terminal so that young users can supplement the materials according to the material supplement prompt.

[0154] It should be noted that the above-mentioned detection of missing material data can also be performed by the server. Specifically, after the server obtains the application material data, if it is detected that there is missing material data in the application material data, and the guarantee application mode is the elderly user application mode or the data collection mode is the elderly user collection mode, then a material supplement guidance task is created based on the project information, application material data and missing material data and sent to the guarantee agency, so that the guarantee agency assigns the material supplement guidance task to the agency members, so that the agency members can guide the elderly users to supplement materials based on the material supplement guidance task; if the server detects that there is missing material data in the application material data, and the guarantee application mode is the default application mode or the data collection mode is the default collection mode, then a material supplement prompt page is generated based on the missing material data and sent to the access terminal; the access terminal receives and displays the material supplement prompt page.

[0155] If there is missing material data, then in response to the access request for the protection application for the protection project submitted by the access terminal, a material supplement page adapted to the protection application mode can be generated according to the missing material data and sent to the access terminal, so that materials can be supplemented through the material supplement page, and the supplemented application material data can be sent to the protection agency.

[0156] In addition, when a processing request is obtained, a response action for the processing request can be executed, for example, application material data submitted by an access terminal (or user terminal or application terminal) is obtained, a data processing request submitted by the access terminal is obtained, and the processing operation corresponding to the data processing request is determined and executed.

[0157] For example, the application material data submitted by the access terminal is obtained, and in response to the application request submitted by the application terminal, the guarantee application data adapted to the guarantee application mode is generated according to the project information and the application material data, and sent to the guarantee agency for guarantee application processing. The process of generating the guarantee application information adapted to the guarantee application mode according to the project information and the application material data and sending it to the guarantee agency for guarantee application processing can refer to the above-mentioned related content, and this embodiment is not limited here.

[0158] For another example, in response to a temporary storage request submitted by an access terminal, the application material data is associated with the project information and stored. Further, if an access request for a security application for a security project submitted by the access terminal is obtained, in response to the access request, the application material data associated with the project information of the security project is queried; if the associated application material data is empty, if the security project is connected to the elderly user application mode, the access user is detected as an elderly user according to the access user information; if the associated application material data is not empty, a data display page adapted to the security application mode is generated according to the application material data and sent to the access terminal, so as to edit the application material data and / or submit the application request based on the data display page.

[0159] In addition, the application receiving page can also be configured with a voice interaction component, and the visiting user can submit the application request through the voice interaction component; or, a voice broadcast component can be configured, and the visiting user can trigger the voice broadcast component to voice broadcast the guarantee application information on the application introduction page. Specifically, if the access terminal detects that the voice broadcast component configured on the application introduction page is triggered, the voice broadcast component is called to voice broadcast the guarantee application information on the application introduction page. In addition to the voice interaction component for voice recording, the guarantee application page can also be configured with a voice broadcast component, which can voice broadcast the application data collection prompt.

[0160] In summary, the page processing method provided in this embodiment is that, in the access stage of the protection application, after the access terminal obtains the access instruction for applying for protection submitted by the user based on the policy information of the protection item, the access terminal submits an access request to the server; the server responds to the access request for applying for protection of the protection item submitted by the access terminal, and if the protection item is connected to the elderly user application mode, the protection application mode is determined according to the user information (including the access user information and / or the protection user information), and an application introduction page adapted to the protection application mode is generated and sent to the access terminal; in this way, when the protection item is connected to the elderly user application mode, the user is classified according to the user information, so as to adapt different application introduction pages to users of different growth years, thereby improving the user's processing perception, and also improving the success rate of the protection application of the protection item, thereby improving the user's perception and trust in the third-party payment application corresponding to the server; The access terminal receives and displays the application introduction page adapted to the guarantee application mode sent by the server; during this process, the user can submit an application request based on the operation control (application control or processing control) in the application introduction page; specifically, if the access terminal detects that the operation control in the application introduction page is triggered, it submits an operation request corresponding to the operation control to the server; the server responds to the operation request submitted after the operation control configured on the application introduction page is triggered, determines the data collection mode according to at least one of the guarantee application mode and the operation control, and generates a guarantee application page adapted to the data collection mode; in this way, when the operation controls configured in the application introduction page corresponding to different guarantee application modes are different, after different operation controls are triggered, the data collection mode is determined according to at least one of the guarantee application mode and the operation control, and a guarantee application page adapted to the data collection mode is generated, so that the data collection mode is determined from two dimensions of the guarantee application mode and the operation control, and the accuracy of the determined data collection mode is improved, thereby improving the effectiveness of the generated guarantee application page adapted to the data collection mode; In this process, the accessing user can apply for protection by himself or herself, or share the protection application with the protection user. Therefore, the application terminal for applying for protection can be determined through the operation control, and the protection application page can be sent to the application terminal. The application terminal receives and displays the protection application page, so that the application user (accessing user or protection user or other user) can collect application material data based on the protection application page. In the process of data collection, the convenience of data entry by the applicant can be improved through the form of questions + options, that is, the guarantee application page includes an application data collection prompt; optionally, the application data collection prompt consists of questions and options; after detecting that the target option in the guarantee application page is selected, the application terminal submits the target option data to the server; the server uses the target option data as the application material data, and determines the target application data collection prompt in the collection strategy according to the target option data, and generates the guarantee application page based on the target application data collection prompt and sends it to the application terminal; this cycle is repeated until the determined target application data collection prompt is empty; In addition to selecting target options through the options on the guarantee application page for data collection, users can also collect voice data by triggering the voice interaction component in the guarantee application page. If the application terminal collects the voice data entered by the applicant based on the guarantee application page, it submits the voice data to the server; after the server obtains the voice data submitted by the application terminal, it converts the voice data into text to obtain text data. On the one hand, semantic recognition is performed based on the text data to obtain semantic recognition results. According to the semantic recognition results, the target option data is matched as the application material data in at least one candidate option data of the application data collection prompt on the guarantee application page, and the target application data collection prompt is determined in the collection strategy according to the target option data, and based on the target application data The collection prompt generates a guarantee application page and sends it to the application terminal; this cycle is repeated until the determined target application data collection prompt is empty; on the other hand, sensitive words are identified in the text data to obtain sensitive words, and the sensitive words in the text data are masked to obtain masked text data and send it to the application terminal. The application terminal receives and displays the masked text data based on the guarantee application page, so that the user can perceive the text data corresponding to the voice data and perceive the sensitive words; in this way, the application material data is obtained through voice interaction, which improves the convenience of entering the application material data. In addition, based on the problems displayed on the guarantee application page, the user can also be reached through voice broadcast to improve the user's perception of the problem and avoid the user's inability to collect data due to viewing obstacles; After entering the application materials data, the user can apply for protection and can also temporarily store the application materials data for subsequent protection applications, thereby increasing the flexibility of the user's protection application.

[0161] One or more embodiments of another page processing method provided in this specification are as follows: Reference Fig. 9 The page processing method provided in this embodiment can be applied to an access terminal, and the method specifically includes steps S902 to S908.

[0162] Step S902: submitting an access request to the server according to the access instruction for applying for the protection project.

[0163] Step S904, receiving and displaying the application introduction page for the adaptation auxiliary application mode sent by the server.

[0164] Step S906: if it is detected that the operation control configured on the application introduction page is triggered, submit an operation request to the server.

[0165] Step S908: receiving and displaying the protection application page sent by the server.

[0166] Optionally, if the operation control is an application control, step S908 may also be replaced by receiving and displaying a default guarantee application page sent by the server.

[0167] If the operation control is a switching control, step S908 can also be replaced by receiving and displaying the protection application page sent by the server that is adapted to the application mode of elderly users.

[0168] If the operation control is a sharing control, step S908 may not be performed.

[0169] The relevant contents of this embodiment are similar to those of the above embodiments. The relevant contents of the above embodiments may be referred to when reading this embodiment, and this embodiment will not be described in detail herein.

[0170] An embodiment of a page processing device provided in this specification is as follows: In the above-mentioned embodiment, a page processing method is provided, and correspondingly, a page processing device is also provided, which is described below with reference to the accompanying drawings.

[0171] Reference Fig.10 , which shows a schematic diagram of an embodiment of a page processing device provided in this embodiment.

[0172] Since the device embodiment corresponds to the method embodiment, the description is relatively simple, and the relevant parts can refer to the corresponding description of the method embodiment provided above. The device embodiment described below is only illustrative.

[0173] This embodiment provides a page processing device, the device comprising: The access request acquisition module 1002 is configured to acquire an access request for applying for a guarantee project submitted by an access terminal; If the security project is connected to the elderly user application mode, the elderly user detection module 1004 is run, and the elderly user detection module 1004 is configured to detect whether the accessing user is an elderly user according to the accessing user information; If yes, run the application introduction page sending module 1006, the application introduction page sending module 1006 is configured to generate an application introduction page adapted to the elderly user application mode and send it to the access terminal in response to the access request; the application introduction page includes the protection application information generated based on the elderly user view parameter; An application request acquisition module 1008 is configured to acquire an application request submitted by the access terminal after the application control configured on the application introduction page is triggered; The guarantee application page sending module 1010 is configured to generate a guarantee application page adapted to the elderly user's application mode in response to the application request and send it to the access terminal; the guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

[0174] Another embodiment of a page processing device provided in this specification is as follows: In the above-mentioned embodiment, another page processing method is provided, and correspondingly, a page processing device is also provided, which is described below with reference to the accompanying drawings.

[0175] Reference Fig.11 , which shows a schematic diagram of an embodiment of a page processing device provided in this embodiment.

[0176] Since the device embodiment corresponds to the method embodiment, the description is relatively simple, and the relevant parts can refer to the corresponding description of the method embodiment provided above. The device embodiment described below is only illustrative.

[0177] This embodiment provides a page processing device, the device comprising: The access request submission module 1102 is configured to submit an access request to the server according to an access instruction for applying for a guarantee project; The application introduction page receiving module 1104 is configured to receive and display the application introduction page adapted to the application mode of the elderly user sent by the server; the application introduction page includes the protection application information generated based on the elderly user view parameter; If it is detected that the application control configured on the application introduction page is triggered, the application request submission module 1106 is run, and the application request submission module 1106 is configured to submit an application request to the server; The guarantee application page receiving module 1108 is configured to receive and display the guarantee application page sent by the server and adapted to the application mode of the elderly user; the guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0178] An embodiment of a page processing device provided in this specification is as follows: Corresponding to the page processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a page processing device, which is used to execute the page processing method provided above. Fig.12 A schematic diagram of the structure of a page processing device provided for one or more embodiments of this specification.

[0179] This embodiment provides a page processing device, including: like Fig.12 As shown, the page processing device may have relatively large differences due to different configurations or performances, and may include one or more processors 1201 and memory 1202, and the memory 1202 may store one or more storage applications or data. Among them, the memory 1202 may be a short-term storage or a persistent storage. The application stored in the memory 1202 may include one or more modules (not shown in the figure), and each module may include a series of computer executable instructions in the page processing device. Furthermore, the processor 1201 may be configured to communicate with the memory 1202 to execute a series of computer executable instructions in the memory 1202 on the page processing device. The page processing device may also include one or more power supplies 1203, one or more wired or wireless network interfaces 1204, one or more input / output interfaces 1205, one or more keyboards 1206, etc.

[0180] In a specific embodiment, the page processing device includes a memory and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer executable instructions for the page processing device, and the one or more programs are configured to be executed by one or more processors, including computer executable instructions for performing the following: Obtaining an access request for a security application for a security project submitted by an access terminal; If the security project is connected to the elderly user application mode, whether the visiting user is an elderly user is detected according to the visiting user information; If yes, generating an application introduction page adapted to the elderly user application mode and sending it to the access terminal in response to the access request; the application introduction page includes security application information generated based on the elderly user view parameters; Acquire an application request submitted by the access terminal after an application control configured on the application introduction page is triggered; In response to the application request, a protection application page adapted to the elderly user's application mode is generated and sent to the access terminal; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

[0181] Another embodiment of a page processing device provided in this specification is as follows: Corresponding to the another page processing method described above, based on the same technical concept, one or more embodiments of this specification further provide a page processing device, which is used to execute the page processing method provided above. Fig.13A schematic diagram of the structure of a page processing device provided for one or more embodiments of this specification.

[0182] This embodiment provides a page processing device, including: like Fig.13 As shown, the page processing device may have relatively large differences due to different configurations or performances, and may include one or more processors 1301 and memory 1302, and the memory 1302 may store one or more storage applications or data. Among them, the memory 1302 may be a short-term storage or a persistent storage. The application stored in the memory 1302 may include one or more modules (not shown in the figure), and each module may include a series of computer executable instructions in the page processing device. Furthermore, the processor 1301 may be configured to communicate with the memory 1302 to execute a series of computer executable instructions in the memory 1302 on the page processing device. The page processing device may also include one or more power supplies 1303, one or more wired or wireless network interfaces 1304, one or more input / output interfaces 1305, one or more keyboards 1306, etc.

[0183] In a specific embodiment, the page processing device includes a memory and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer executable instructions for the page processing device, and the one or more programs are configured to be executed by one or more processors, including computer executable instructions for performing the following: Submit an access request to the server according to the access instruction for applying for protection of the protection project; Receiving and displaying an application introduction page adapted to the application mode of elderly users sent by the server; the application introduction page includes protection application information generated based on elderly user view parameters; If it is detected that the application control configured on the application introduction page is triggered, submitting an application request to the server; Receive and display the protection application page adapted to the application mode of the elderly user sent by the server; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0184] An embodiment of a computer-readable storage medium provided in this specification is as follows: Corresponding to the page processing method described above, based on the same technical concept, one or more embodiments of this specification also provide a computer-readable storage medium.

[0185] The computer-readable storage medium provided in this embodiment is used to store computer-executable instructions, and the computer-executable instructions implement the following process when executed: Obtaining an access request for a security application for a security project submitted by an access terminal; If the security project is connected to the elderly user application mode, whether the visiting user is an elderly user is detected according to the visiting user information; If yes, generating an application introduction page adapted to the elderly user application mode and sending it to the access terminal in response to the access request; the application introduction page includes security application information generated based on the elderly user view parameters; Acquire an application request submitted by the access terminal after an application control configured on the application introduction page is triggered; In response to the application request, a protection application page adapted to the elderly user's application mode is generated and sent to the access terminal; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

[0186] It should be noted that an embodiment of a computer-readable storage medium in this specification and an embodiment of a page processing method in this specification are based on the same inventive concept, so the specific implementation of this embodiment can refer to the implementation of the aforementioned corresponding method, and the repeated parts will not be repeated.

[0187] Another computer-readable storage medium embodiment provided in this specification is as follows: Corresponding to the other page processing method described above, based on the same technical concept, one or more embodiments of this specification also provide another computer-readable storage medium.

[0188] The computer-readable storage medium provided in this embodiment is used to store computer-executable instructions, and the computer-executable instructions implement the following process when executed: Submit an access request to the server according to the access instruction for applying for protection of the protection project; Receiving and displaying an application introduction page adapted to the application mode of elderly users sent by the server; the application introduction page includes protection application information generated based on elderly user view parameters; If it is detected that the application control configured on the application introduction page is triggered, submitting an application request to the server; Receive and display the protection application page adapted to the application mode of the elderly user sent by the server; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

[0189] It should be noted that the embodiment of another computer-readable storage medium in this specification and the embodiment of another page processing method in this specification are based on the same inventive concept, so the specific implementation of this embodiment can refer to the implementation of the aforementioned corresponding method, and the repeated parts will not be repeated.

[0190] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can be referenced to each other. Each embodiment focuses on the differences from other embodiments. For example, the device embodiment, equipment embodiment and computer-readable storage medium embodiment are similar to the method embodiment, so the description is relatively simple. To read the relevant contents in the device embodiment, equipment embodiment and computer-readable storage medium embodiment, please refer to the partial description of the method embodiment.

[0191] The above is a description of a specific embodiment of the specification. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recorded in the claims can be performed in an order different from that in the embodiments and still achieve the desired results. In addition, the processes depicted in the drawings do not necessarily require the specific order or continuous order shown to achieve the desired results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.

[0192] In the 1930s, improvements to a technology could be clearly distinguished as hardware improvements (for example, improvements to circuit structures such as diodes, transistors, switches, etc.) or software improvements (improvements to method flows). However, with the development of technology, many of today's method flow improvements can be regarded as direct improvements to hardware circuit structures. Designers almost always obtain the corresponding hardware circuit structure by programming the improved method flow into the hardware circuit. Therefore, it cannot be said that an improvement in a method flow cannot be implemented using hardware entity modules. For example, a programmable logic device (PLD) (such as a field programmable gate array (FPGA)) is such an integrated circuit whose logical function is determined by the user's programming of the device. Designers can "integrate" a digital system on a PLD by programming it themselves, without having to ask chip manufacturers to design and produce dedicated integrated circuit chips. Moreover, nowadays, instead of manually making integrated circuit chips, this kind of programming is mostly implemented by "logic compiler" software, which is similar to the software compiler used when developing and writing programs, and the original code before compilation must also be written in a specific programming language, which is called hardware description language (HDL). There is not only one kind of HDL, but many kinds, such as ABEL (Advanced Boolean Expression Language), AHDL (Altera Hardware Description Language), Confluence, CUPL (Cornell University Programming Language), HDCal, JHDL (Java Hardware Description Language), Lava, Lola, MyHDL, PALASM, RHDL (Ruby Hardware Description Language), etc. The most commonly used ones are VHDL (Very-High-Speed ​​Integrated Circuit Hardware Description Language) and Verilog. Those skilled in the art should also know that it is only necessary to program the method flow slightly in the above-mentioned hardware description languages ​​and program it into the integrated circuit, and then it is easy to obtain the hardware circuit that implements the logic method flow.

[0193] The controller may be implemented in any suitable manner, for example, the controller may take the form of a microprocessor or processor and a computer-readable medium storing a computer-readable program code (e.g., software or firmware) executable by the (micro)processor, a logic gate, a switch, an application-specific integrated circuit (ASIC), a programmable logic controller, and an embedded microcontroller, examples of which include but are not limited to the following microcontrollers: ARC 625D, Atmel AT91SAM, Microchip PIC18F26K20, and Silicone Labs C8051F320, and the memory controller may also be implemented as part of the control logic of the memory. It is also known to those skilled in the art that, in addition to implementing the controller in a purely computer-readable program code manner, the controller may be implemented in the form of a logic gate, a switch, an application-specific integrated circuit, a programmable logic controller, and an embedded microcontroller by logically programming the method steps. Therefore, such a controller may be considered as a hardware component, and the devices for implementing various functions included therein may also be considered as structures within the hardware component. Or even, the devices for implementing various functions may be considered as both software modules for implementing the method and structures within the hardware component.

[0194] The systems, devices, modules or units described in the above embodiments may be implemented by computer chips or entities, or by products with certain functions. A typical implementation device is a computer. Specifically, the computer may be, for example, a personal computer, a laptop computer, a cellular phone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

[0195] For the convenience of description, the above devices are described in terms of functions and are divided into various units. Of course, when implementing the embodiments of this specification, the functions of each unit can be implemented in the same or multiple software and / or hardware.

[0196] It should be understood by those skilled in the art that one or more embodiments of the present specification may be provided as a method, system or computer program product. Therefore, one or more embodiments of the present specification may take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Moreover, the present specification may take the form of a computer program product implemented on one or more computer-readable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0197] This specification is described with reference to the flowcharts and / or block diagrams of the methods, devices (systems), and computer program products according to the embodiments of this specification. It should be understood that each process and / or block in the flowchart and / or block diagram, as well as the combination of processes and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 A process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0198] These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing device to operate in a specific manner, so that the instructions stored in the computer-readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 A process or multiple processes and / or boxes Figure 1 A function specified in one or more boxes.

[0199] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operating steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing instructions for implementing the process in the computer or other programmable device. Figure 1 A process or multiple processes and / or boxes Figure 1 A step that specifies a function in one or more boxes.

[0200] In a typical configuration, a computing device includes one or more processors (CPU), input / output interfaces, network interfaces, and memory.

[0201] Memory may include non-permanent storage in a computer-readable medium, random access memory (RAM) and / or non-volatile memory in the form of read-only memory (ROM) or flash RAM. Memory is an example of a computer-readable medium.

[0202] Computer-readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer-readable instructions, data structures, program modules or other data. Examples of computer-readable storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined herein, computer-readable media does not include transitory media such as modulated data signals and carrier waves.

[0203] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of further restrictions, the elements defined by the sentence "includes at least one ..." do not exclude the presence of other identical elements in the process, method, commodity or device including the elements.

[0204] One or more embodiments of the present specification may be described in the general context of computer-executable instructions executed by a computer, such as program modules. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform specific tasks or implement specific abstract data types. One or more embodiments of the present specification may also be practiced in distributed computing environments where tasks are performed by remote processing devices connected through a communication network. In a distributed computing environment, program modules may be located in local and remote computer storage media, including storage devices.

[0205] The above description is only an embodiment of this document and is not intended to limit this document. For those skilled in the art, this document may have various changes and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of this document should be included in the scope of the claims of this document.

Claims

1. A page processing method, comprising: Obtaining an access request for a security application for a security project submitted by an access terminal; If the security project is connected to the elderly user application mode, whether the visiting user is an elderly user is detected according to the visiting user information; If yes, generating an application introduction page adapted to the elderly user application mode and sending it to the access terminal in response to the access request; the application introduction page includes security application information generated based on the elderly user view parameters; Acquire an application request submitted by the access terminal after an application control configured on the application introduction page is triggered; In response to the application request, a protection application page adapted to the elderly user's application mode is generated and sent to the access terminal; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

2. According to the page processing method of claim 1, if the result of the operation of detecting whether the accessing user is an elderly user according to the accessing user information is no, then the following operation is performed: Detect whether the protected user is an elderly user based on the protected user information; If not, generating a default application introduction page including an application control and guarantee application information generated based on default view parameters and sending the page to the access terminal to respond to the access request; If so, generating an auxiliary application introduction page including an application control, a processing control, and security application information generated based on the default view parameters and sending the page to the access terminal in response to the access request; in, The processing controls include a switching control and a sharing control.

3. The page processing method according to claim 2, further comprising: In response to a processing request submitted by the access terminal after the sharing control configured on the auxiliary application introduction page is triggered, a protection application page adapted to the elderly user application mode is generated and sent to the user terminal of the protection user.

4. The page processing method according to claim 2, further comprising: In response to a processing request submitted by the access terminal after the switch control configured on the auxiliary application introduction page is triggered, a protection application page adapted to the elderly user application mode is generated and sent to the access terminal.

5. The page processing method according to claim 2, further comprising: In response to an application request submitted by the access terminal after the application control configured on the auxiliary application introduction page is triggered, a guarantee application page including a voice interaction component and an application data collection prompt generated based on the default view parameters is generated and sent to the access terminal.

6. The page processing method according to claim 1, after the step of generating, in response to the application request, a security application page adapted to the application mode of the elderly user and sending it to the access terminal, further comprises: Acquire the voice data collected and submitted by the access terminal in response to the application data collection prompt after the voice interaction component is triggered, and perform semantic recognition on the voice data to obtain a semantic recognition result; The semantic recognition result is matched with at least one candidate option data of the application data collection prompt to obtain target option data matching the semantic recognition result as application material data corresponding to the application data collection prompt.

7. The page processing method according to claim 6, further comprising: Converting the voice data into text to obtain text data, and identifying sensitive words in the text data to obtain sensitive words; Masking is performed on the sensitive words in the text data to obtain masked text data and send the masked text data to the access terminal.

8. The page processing method according to claim 1, after the step of generating, in response to the application request, a security application page adapted to the application mode of the elderly user and sending it to the access terminal, further comprises: Acquiring application material data submitted by the access terminal based on the guarantee application page; Based on the project information of the security project and the application material data, security application data adapted to the application mode of the elderly user is generated and sent to the security agency for security application processing.

9. The page processing method according to claim 8, wherein the security application processing comprises: When it is detected that there is missing material data in the security application data, creating a material supplementation guidance task according to the elderly user application mode; The material supplementation guidance task is assigned to the agency members of the security agency to provide material supplementation guidance to elderly users.

10. A page processing method, comprising: Submit an access request to the server according to the access instruction for applying for protection of the protection project; Receiving and displaying an application introduction page adapted to the application mode of elderly users sent by the server; the application introduction page includes protection application information generated based on elderly user view parameters; If it is detected that the application control configured on the application introduction page is triggered, submitting an application request to the server; Receive and display the protection application page adapted to the application mode of the elderly user sent by the server; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

11. The page processing method according to claim 10, after the step of receiving and displaying the insurance application page adapted to the application mode of the elderly user sent by the server is executed, it also includes: If it is detected that the voice interaction component is triggered, the recording component is called to record the voice, obtain the voice data and submit it to the server.

12. A page processing device, comprising: An access request acquisition module is configured to acquire an access request for an assurance application for an assurance project submitted by an access terminal; If the security project is connected to the elderly user application mode, the elderly user detection module is run, and the elderly user detection module is configured to detect whether the visiting user is an elderly user according to the visiting user information; If yes, running an application introduction page sending module, the application introduction page sending module is configured to generate an application introduction page adapted to the elderly user application mode and send it to the access terminal in response to the access request; the application introduction page includes security application information generated based on the elderly user view parameters; An application request acquisition module, configured to acquire an application request submitted by the access terminal after the application control configured on the application introduction page is triggered; The guarantee application page sending module is configured to generate a guarantee application page adapted to the elderly user's application mode in response to the application request and send it to the access terminal; the guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

13. A page processing device, comprising: An access request submission module, configured to submit an access request to a server according to an access instruction for applying for security for a security project; An application introduction page receiving module is configured to receive and display an application introduction page adapted to the application mode of elderly users sent by the server; the application introduction page includes security application information generated based on elderly user view parameters; If it is detected that the application control configured on the application introduction page is triggered, an application request submission module is run, and the application request submission module is configured to submit an application request to the server; The guarantee application page receiving module is configured to receive and display the guarantee application page sent by the server and adapted to the application mode of the elderly user; the guarantee application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

14. A page processing device, comprising: processor; and a memory configured to store computer executable instructions that, when executed, cause the processor to: Obtaining an access request for a security application for a security project submitted by an access terminal; If the security project is connected to the elderly user application mode, whether the visiting user is an elderly user is detected according to the visiting user information; If yes, generating an application introduction page adapted to the elderly user application mode and sending it to the access terminal in response to the access request; the application introduction page includes security application information generated based on the elderly user view parameters; Acquire an application request submitted by the access terminal after an application control configured on the application introduction page is triggered; In response to the application request, a protection application page adapted to the elderly user's application mode is generated and sent to the access terminal; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user's view parameters.

15. A page processing device, comprising: processor; and a memory configured to store computer executable instructions that, when executed, cause the processor to: Submit an access request to the server according to the access instruction for applying for protection of the protection project; Receiving and displaying an application introduction page adapted to the application mode of elderly users sent by the server; the application introduction page includes protection application information generated based on elderly user view parameters; If it is detected that the application control configured on the application introduction page is triggered, submitting an application request to the server; Receive and display the protection application page adapted to the application mode of the elderly user sent by the server; the protection application page includes a voice interaction component and an application data collection prompt generated based on the elderly user view parameters.

16. A computer-readable storage medium for storing computer-executable instructions, wherein the computer-executable instructions implement the steps of the method of claim 1 when executed.

17. A computer-readable storage medium for storing computer-executable instructions, wherein the computer-executable instructions implement the steps of the method of claim 10 when executed.

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