Interaction method, interaction device, interaction system, electronic device and storage medium

Abstract

The embodiment of the application discloses an interaction method, an interaction device, an interaction system, an electronic device and a storage medium. After the task state updating device obtains an abnormal report code of a task, an abnormal report request is sent. The server determines whether the task is abnormal according to the abnormal report code or the position feedback image in the abnormal report request. If the task is abnormal, feedback information including the complaint code and the task information of the task is determined, and the feedback information is sent to the task state updating device of the store to which the task belongs according to the task state updating device identifier. The task state updating device generates a bill printing instruction of the task according to the complaint code, and after the complaint code is collected, a task complaint request is sent to the server. The server determines again whether the task is an abnormal task according to the task complaint request. Therefore, the embodiment of the application can determine whether the task is abnormal twice in the store, and the accuracy of responsibility identification between the distribution capacity and the store is improved.

Description

[0001] This application is a divisional application of Chinese patent application filed on April 12, 2024, with application number 2024104445667 and invention title "Interactive Method, Interactive Device, Interactive System, Electronic Device and Storage Medium". Technical Field

[0002] This invention relates to the field of computer technology, and more specifically to an interaction method, interaction device, interaction system, electronic device, and storage medium. Background Technology

[0003] In e-commerce, the delivery of goods from a store to the customer involves multiple stages, each potentially handled by different parties. Currently, delivery companies can provide evidence to the e-commerce platform to report abnormalities in the delivery process. However, the e-commerce platform often struggles to verify the authenticity of this evidence, thus reducing the accuracy of liability determination between the delivery company and the store. Summary of the Invention

[0004] In view of this, embodiments of the present invention provide an interaction method, an interaction device, an interaction system, an electronic device, and a storage medium for determining whether a task is abnormal based on the abnormal reporting code or location feedback image in the abnormal reporting request, and providing an appeal channel for the store through the appeal code, thereby improving the accuracy of the determination of responsibility between delivery capacity and the store.

[0005] In a first aspect, embodiments of the present invention provide an interaction method applicable to a server, the method comprising:

[0006] In response to receiving an anomaly reporting request, the anomaly reporting code or location feedback image of the target task in the anomaly reporting request is extracted. The anomaly reporting request carrying the anomaly reporting code is sent by the task status update device of the store to which the target task belongs, and the anomaly reporting request carrying the location feedback image is sent by the transportation terminal. The anomaly reporting request includes the task identifier of the target task.

[0007] A first determination result of the target task is determined based on the abnormal reporting code or the location feedback image. The first determination result is used to characterize whether the target task is an abnormal task.

[0008] In response to the first determination result indicating that the target task is an abnormal task, feedback information and the task status update device identifier of the store to which the target task belongs are determined. The feedback information includes the appeal code of the target task and the task information of the target task. The task information is determined according to the task identifier.

[0009] Based on the task status update device identifier, the feedback information is sent to the task status update device of the store to which the target task belongs, so that the task status update device generates a document printing instruction for the target task according to the appeal code, so as to print the appeal code and the task information in the task document of the target task.

[0010] In response to receiving a task appeal request for the target task from the task status update device of the store to which the target task belongs, a second determination result for the target task is determined based on the task appeal request. The second determination result is used to characterize whether the target task is an abnormal task.

[0011] Secondly, embodiments of the present invention provide an interaction method applicable to a task status update device, the method comprising:

[0012] In response to obtaining the abnormal reporting code of the target task, an abnormal reporting request is sent to the server according to the abnormal reporting code, so that the server determines the first determination result of the target task according to the abnormal reporting code, and the first determination result is used to characterize whether the target task is an abnormal task.

[0013] Receive feedback information sent by the server, the feedback information including the appeal code of the target task and the task information of the target task;

[0014] Based on the appeal code and the task information, a document printing instruction for the target task is generated to print the appeal code and the task information in the task document of the target task;

[0015] In response to the collection of the appeal code, a task appeal request for the target task is sent to the server based on the appeal code.

[0016] Thirdly, embodiments of the present invention provide an interaction method applicable to transportation terminals, the method comprising:

[0017] Obtain the exception reporting code of the target task, wherein the exception reporting code is used to report the target task as an exception task; and

[0018] Display the anomaly reporting code; and / or

[0019] The anomaly reporting code is sent to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0020] Fourthly, embodiments of the present invention provide an interaction method, the method comprising:

[0021] Obtain the exception reporting code of the target task, wherein the exception reporting code is used to report the target task as an exception task; and

[0022] Display the anomaly reporting code; and / or

[0023] The abnormal reporting code is sent to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0024] In response to obtaining the exception reporting code of the target task, an exception reporting request is sent to the server according to the exception reporting code;

[0025] In response to receiving the abnormal reporting request, the abnormal reporting code or location feedback image of the target task in the abnormal reporting request is extracted. The abnormal reporting request carrying the abnormal reporting code is sent by the task status update device of the store to which the target task belongs, and the abnormal reporting request carrying the location feedback image is sent by the transportation terminal. The abnormal reporting request includes the task identifier of the target task.

[0026] A first determination result of the target task is determined based on the abnormal reporting code or the location feedback image. The first determination result is used to characterize whether the target task is an abnormal task.

[0027] In response to the first determination result indicating that the target task is an abnormal task, feedback information and the task status update device identifier of the store to which the target task belongs are determined. The feedback information includes the appeal code of the target task and the task information of the target task. The task information is determined according to the task identifier.

[0028] Based on the task status update device identifier, the feedback information is sent to the task status update device of the store to which the target task belongs;

[0029] Receive the feedback information sent by the server;

[0030] Based on the appeal code and the task information, a document printing instruction for the target task is generated to print the appeal code and the task information in the task document of the target task;

[0031] In response to the collection of the appeal code, a task appeal request for the target task is sent to the server based on the appeal code;

[0032] In response to receiving a task appeal request for the target task from the task status update device of the store to which the target task belongs, a second determination result for the target task is determined based on the task appeal request. The second determination result is used to characterize whether the target task is an abnormal task.

[0033] Fifthly, embodiments of the present invention provide an interactive device suitable for a server, the device comprising:

[0034] The request receiving unit is configured to, in response to receiving the abnormal reporting request, extract the abnormal reporting code or location feedback image of the target task in the abnormal reporting request, send the abnormal reporting request carrying the abnormal reporting code by the task status update device of the store to which the target task belongs, and send the abnormal reporting request carrying the location feedback image by the capacity terminal of the store to which the target task belongs, and include the task identifier of the target task in the abnormal reporting request.

[0035] The result determination unit is used to determine a first determination result of the target task based on the abnormal reporting code or the location feedback image. The first determination result is used to characterize whether the target task is an abnormal task.

[0036] A feedback information determination unit is used to determine feedback information and the task status update device identifier of the store to which the target task belongs in response to the first determination result indicating that the target task is an abnormal task. The feedback information includes the appeal code of the target task and the task information of the target task, and the task information is determined according to the task identifier.

[0037] The feedback information sending unit is used to send the feedback information to the task status update device of the store to which the target task belongs, based on the task status update device identifier, so that the task status update device generates a document printing instruction for the target task according to the appeal code, so as to print the appeal code and the task information in the task document of the target task.

[0038] The second result determination unit is used to respond to a task appeal request for the target task sent by the task status update device of the store to which the target task belongs, and to determine a second determination result for the target task based on the task appeal request. The second determination result is used to characterize whether the target task is an abnormal task.

[0039] Sixthly, embodiments of the present invention provide an interactive device suitable for a task status update device, the device comprising:

[0040] The first request sending unit is configured to, in response to obtaining the abnormal reporting code of the target task, send an abnormal reporting request to the server according to the abnormal reporting code, so that the server determines a first determination result of the target task according to the abnormal reporting code, wherein the first determination result is used to characterize whether the target task is an abnormal task.

[0041] A feedback information receiving unit is used to receive feedback information sent by the server, wherein the feedback information includes the appeal code of the target task and the task information of the target task;

[0042] A document printing unit is used to generate a document printing instruction for the target task based on the appeal code and the task information, so as to print the appeal code and the task information in the task document of the target task;

[0043] The second request sending unit is used to send a task appeal request for the target task to the server in response to the collection of the appeal code.

[0044] Seventhly, embodiments of the present invention provide an interactive device suitable for a transportation terminal, the device comprising:

[0045] An encoding acquisition unit is configured to acquire an exception reporting code for a target task, wherein the exception reporting code is used to report the target task as an exception task; and

[0046] An encoding display unit is used to display the anomaly reporting code; and / or

[0047] The encoding and sending unit is used to send the abnormal reporting code to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0048] Eighthly, embodiments of the present invention provide a task status update device, comprising:

[0049] Image acquisition device;

[0050] communication devices;

[0051] The control device is configured to, in response to acquiring an anomaly reporting code for the target task, send an anomaly reporting request to a server based on the anomaly reporting code, receive feedback information including an appeal code for the target task and task information of the target task, generate a document printing instruction for the target task based on the appeal code and the task information, print the appeal code and the task information in the task document of the target task, and, in response to acquiring the appeal code, send a task appeal request for the target task to the server based on the appeal code.

[0052] Ninthly, embodiments of the present invention provide an interactive system, including:

[0053] The server is configured to, in response to receiving an anomaly reporting request, extract the anomaly reporting code or location feedback image of the target task from the anomaly reporting request. The anomaly reporting request carrying the anomaly reporting code is sent by the task status update device of the store to which the target task belongs, and the anomaly reporting request carrying the location feedback image is sent by the transportation terminal. The anomaly reporting request includes the task identifier of the target task. A first determination result of the target task is determined based on the anomaly reporting code or location feedback image. The first determination result is used to characterize whether the target task is an abnormal task. In response to the first determination result characterizing the target task as abnormal, the server determines that the target task is abnormal. The task involves determining feedback information and the task status update device identifier of the store to which the target task belongs. The feedback information includes an appeal code for the target task and task information for the target task. The task information is determined based on the task identifier. Based on the task status update device identifier, the feedback information is sent to the task status update device of the store to which the target task belongs. In response to receiving a task appeal request for the target task from the task status update device of the store to which the target task belongs, a second determination result for the target task is determined based on the task appeal request. The second determination result is used to characterize whether the target task is an abnormal task.

[0054] A task status update device is configured to, in response to obtaining an anomaly reporting code for the target task, send an anomaly reporting request to the server based on the anomaly reporting code, receive feedback information from the server, generate a document printing instruction for the target task based on the appeal code and the task information, print the appeal code and the task information in the task document of the target task, and, in response to collecting the appeal code, send a task appeal request for the target task to the server based on the appeal code; and

[0055] The delivery terminal is configured to acquire an anomaly reporting code for a target task, the anomaly reporting code being used to report the target task as an anomaly task; display the anomaly reporting code; and / or send the anomaly reporting code to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0056] In a tenth aspect, embodiments of the present invention provide an electronic device, including a memory and a processor, the memory being used to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement the method as described in any one of the first to fourth aspects.

[0057] Eleventhly, embodiments of the present invention provide a computer-readable storage medium storing a computer program that, when executed by a processor, implements the method as described in any one of the first to fourth aspects.

[0058] In a twelfth aspect, embodiments of the present invention provide a computer program product comprising a computer program / instructions that, when executed by a processor, implement the method as described in any one of the first to fourth aspects.

[0059] In this embodiment of the invention, after obtaining the anomaly reporting code of a task, the task status update device sends an anomaly reporting request. The server determines whether the task is abnormal based on the anomaly reporting code or location feedback image in the anomaly reporting request. If the task is abnormal, it determines feedback information including the task's appeal code and task information, and sends the feedback information to the task status update device of the store to which the task belongs, based on the task status update device identifier. The task status update device generates a document printing instruction for the task based on the appeal code, and after collecting the appeal code, sends a task appeal request to the server. The server then determines whether the task is abnormal again based on the task appeal request. Thus, this embodiment of the invention can determine whether a task is abnormal a second time, improving the accuracy of liability determination between delivery capacity and stores. Attached Figure Description

[0060] The above and other objects, features and advantages of the present invention will become clearer from the following description of embodiments of the invention with reference to the accompanying drawings, in which:

[0061] Figure 1 This is a schematic diagram of the hardware system architecture according to an embodiment of the present invention;

[0062] Figure 2 This is a block diagram of a task status update device according to an embodiment of the present invention;

[0063] Figures 3-4 This is a flowchart of the interaction method of the first embodiment of the present invention;

[0064] Figure 5 This is a schematic diagram of an interface according to an embodiment of the present invention;

[0065] Figure 6 This is another interface diagram of an embodiment of the present invention;

[0066] Figure 7 This is a schematic diagram of the task document for the target task in an embodiment of the present invention;

[0067] Figure 8 This is a flowchart of determining the second determination result in an optional implementation of an embodiment of the present invention;

[0068] Figure 9 This is another interface diagram of an embodiment of the present invention;

[0069] Figure 10 This is a flowchart of the interaction method of the first embodiment of the present invention on the server side;

[0070] Figure 11 This is a flowchart of the interaction method of the first embodiment of the present invention on the device side for updating the task status;

[0071] Figure 12 This is a flowchart of the interaction method of the first embodiment of the present invention on the capacity terminal side;

[0072] Figures 13-14 This is a flowchart of the interaction method according to the second embodiment of the present invention;

[0073] Figure 15 This is another interface diagram of an embodiment of the present invention;

[0074] Figure 16 This is a flowchart of the interaction method of the second embodiment of the present invention on the server side;

[0075] Figure 17 This is a flowchart of the interaction method of the second embodiment of the present invention on the task status update device side;

[0076] Figure 18 This is a flowchart of the interaction method of the second embodiment of the present invention on the capacity terminal side;

[0077] Figure 19 This is a schematic diagram of the interactive device according to the third embodiment of the present invention;

[0078] Figure 20 This is a schematic diagram of the interactive device according to the fourth embodiment of the present invention;

[0079] Figure 21 This is a schematic diagram of the interactive device according to the fifth embodiment of the present invention;

[0080] Figure 22 This is a schematic diagram of an electronic device according to the sixth embodiment of the present invention. Detailed Implementation

[0081] The present application is described below based on embodiments, but it is not limited to these embodiments. In the detailed description of the present application below, certain specific details are described in detail. Those skilled in the art can fully understand the present application without these details. To avoid obscuring the substance of the present application, well-known methods, processes, flows, elements, and circuits are not described in detail.

[0082] Furthermore, those skilled in the art should understand that the accompanying drawings provided herein are for illustrative purposes only and are not necessarily drawn to scale.

[0083] Furthermore, it should be understood that in the following description, "circuit" refers to a conductive loop consisting of at least one element or sub-circuit connected by electrical or electromagnetic connections. When an element or circuit is said to be "connected" to another element or "connected" between two nodes, it can be directly coupled or connected to another element, or there may be intermediate elements. The connection between elements can be physical, logical, or a combination thereof. Conversely, when an element is said to be "directly coupled to" or "directly connected" to another element, it means that there are no intermediate elements between them.

[0084] Unless the context explicitly requires it, words such as "including" or "contains" throughout the application should be interpreted as including rather than exclusive or exhaustive; that is, meaning "including but not limited to".

[0085] In the description of this application, it should be understood that the terms "first," "second," etc., are used for descriptive purposes only and should not be construed as indicating or implying relative importance. Furthermore, in the description of this application, unless otherwise stated, "a plurality of" means two or more.

[0086] In this embodiment of the invention, delivery personnel are used as the delivery capacity and merchants are used as the store management entity for illustration. However, those skilled in the art will readily understand that the method of this embodiment is equally applicable when the delivery capacity is other types of transportation, such as delivery robots or delivery drones.

[0087] Delivery companies can provide evidence to e-commerce platforms to report abnormalities in delivery tasks. If the e-commerce platform verifies the evidence and determines that the store is responsible for the abnormality, the delivery company can receive certain benefits. For example, if a delivery company provides evidence that a store failed to deliver the goods to them within the stipulated timeframe, and the platform verifies the evidence, the e-commerce platform will typically extend the delivery company's deadline for delivering the goods to the customer. This allows the delivery company more time to complete the delivery and reduces financial losses incurred due to exceeding the delivery deadline.

[0088] However, in practical applications, there may be instances where some delivery terminals have location drift issues or cannot be located in areas with weak location signals (such as indoors), leading to false reporting of abnormal delivery tasks. Shops may be too busy preparing the items for these delivery tasks to be aware of complaints in a timely manner, missing their appeal opportunities, or they may not know how to appeal to the e-commerce platform. This can result in a lower store equity level and ultimately, reduced exposure and revenue losses.

[0089] Meanwhile, for e-commerce platforms, relying solely on evidence provided by delivery capacity is sometimes insufficient to determine whether there are any abnormalities in the delivery task, and it is also difficult to determine whether the responsible party for the abnormality is the delivery capacity or the store. Therefore, the accuracy of determining the responsibility between the delivery capacity and the store is usually not high.

[0090] Figure 1 This is a schematic diagram of the hardware system architecture according to an embodiment of the present invention. (For example...) Figure 1 As shown, the hardware system architecture of this embodiment includes at least one task status update device, at least one server, and at least one capacity terminal. Figure 1 The following explanation uses a task status update device 11, a server 12, and a transportation terminal 13 as an example.

[0091] The task status update device 11 in this embodiment of the invention can be a smart terminal, such as a laptop, tablet, smart wearable device, or smartphone, or a smart device with the function of receiving orders and / or providing feedback on order processing status, such as a smart food preparation device or a smart order receiving device.

[0092] Figure 2 This is a block diagram of a task status update device according to an embodiment of the present invention. Figure 2 The task status update device 11 shown includes an image acquisition device 21, a communication device 22, and a control device 23, and the image acquisition device 21, the communication device 22, and the control device 23 are electrically connected.

[0093] The image acquisition device 21 is used to acquire images of identification graphics, such as QR codes and barcodes. In this embodiment of the invention, the image acquisition device 21 can be an image sensor, such as a CCD (Charge-Coupled Device) or CMOS (Complementary Metal Oxide Semiconductor). The communication device 22 can include short-range and long-range communication devices, such as Bluetooth devices, Wi-Fi devices (including general-purpose Wi-Fi devices and embedded Wi-Fi devices), 4G communication devices, and other existing wireless communication devices. The control device 23 can be various existing chips such as analog integrated circuits, digital integrated circuits, and mixed-signal integrated circuits.

[0094] The server 12 in this embodiment of the invention can be a single server or a server group. The server group can be centralized or distributed. In some embodiments, the server 12 can access information and / or data stored in the task status update device 11, the database, or any combination thereof via a network; in other embodiments, the server 12 can be implemented on a cloud platform, such as a private cloud, public cloud, hybrid cloud, community cloud, inter-cloud, multi-cloud, or any combination thereof.

[0095] The transportation terminal 13 can specifically be a smart terminal, such as a laptop, tablet, smart wearable device (including smartwatch, smart helmet, etc.), or smartphone.

[0096] In this embodiment of the invention, the capacity terminal 13 acquires and displays the abnormal reporting code of the target task, and / or sends the abnormal reporting code to the task status update device 11 via a short-range communication protocol. After acquiring the abnormal reporting code of the target task, the task status update device 11 sends an abnormal reporting request to the server 12 based on the abnormal reporting code. Upon receiving the abnormal reporting request carrying the abnormal reporting code or location feedback image of the target task, the server 12 determines whether the target task is an abnormal task (i.e., the first determination result) based on the abnormal reporting code or location feedback image. After determining that the target task is an abnormal task, the server 12 acquires the task information of the target task based on the task identifier of the target task in the abnormal reporting request, and determines feedback information including the appeal code and task information of the target task, and then sends the feedback information to the task status update device 11. Upon receiving the feedback information, the task status update device 11 generates a document printing instruction for the target task based on the appeal code, so as to print the appeal code and task information of the target task in the task document of the target task. When the task status update device 11 collects the appeal code, it sends a task appeal request for the target task based on the appeal code. When the server 12 receives the task appeal request for the target task, it re-determines whether the target task is an abnormal task (i.e., the second determination result) based on the task appeal request.

[0097] In an optional implementation of this invention, the task status update device 11 may also broadcast a task anomaly notification for the target task.

[0098] In an optional implementation of this invention, when the capacity terminal 13 is unable to send an abnormal reporting code to the task status update device 11, it can obtain a location feedback image, generate an abnormal reporting request based on the location feedback image, and then send the abnormal reporting request to the server 12.

[0099] In one optional implementation of this invention, the task status update device 11 can collect images of anomaly reporting codes.

[0100] In an optional implementation of this invention, the delivery terminal 13 can obtain the abnormal reporting code of the target task when the delivery capacity corresponding to the target task arrives at the location of the store corresponding to the target task, representing the location status of the delivery capacity.

[0101] In an optional implementation of this invention, the capacity terminal 13 can generate an anomaly reporting code, or send a code generation request for the target task to the server 12 and obtain the anomaly reporting code sent by the server 12. The anomaly reporting code is generated according to the code generation request.

[0102] In an optional implementation of this invention, server 12 can obtain task-related information of the target task according to the anomaly reporting code, and when the task-related information of the target task meets the anomaly determination conditions, determine that the first determination result indicates that the target task is an abnormal task.

[0103] In an optional implementation of this invention, server 12 can determine the location status of delivery capacity corresponding to the target task based on the location feedback image, wherein the location status is used to indicate whether the delivery capacity has reached the location of the store corresponding to the target task, and when the location status indicates that the delivery capacity has reached the location of the store corresponding to the target task, the server 12 obtains the task-related information of the target task, and then when the task-related information meets the abnormal judgment condition, the server determines that the first judgment result indicates that the target task is an abnormal task.

[0104] In an optional implementation of this invention, the task-related information includes the arrival time of the delivery capacity corresponding to the target task, wherein the arrival time represents the time it takes for the delivery capacity to reach the location of the store, and the arrival time is determined based on the time of receiving the location arrival feedback information and the time of receiving the abnormal reporting request, wherein the location arrival feedback information is used to represent the arrival time of the delivery capacity at the location of the store.

[0105] In an optional implementation of this invention, the delivery terminal 13 can send location arrival feedback information, wherein the location arrival feedback information is used to indicate that the delivery capacity corresponding to the target task has arrived at the location of the store corresponding to the target task.

[0106] In an optional implementation of this invention, when the server 12 receives a task appeal request within a predetermined time period, it determines a second determination result of the target task based on the task appeal request.

[0107] In an optional implementation of this invention, the server 12 can obtain the task processing status of the target task based on the task appeal request, and when the task processing status indicates that the items corresponding to the target task are ready, determine that the second judgment result indicates that the target task is not an abnormal task.

[0108] In an optional implementation of this invention, server 12 can obtain the task processing status of the target task based on the task appeal request, and when the task processing status indicates that the items corresponding to the target task are not ready, it sends an appeal entry display instruction or appeal page link to the store terminal to obtain the task delivery proof information sent by the store terminal. Then, when the received task delivery proof information indicates that the items corresponding to the target task are ready, it determines that the second judgment result indicates that the target task is not an abnormal task.

[0109] In an optional implementation of this invention, the server 12 can obtain the task identifier of the target task based on the task appeal request, and obtain the task processing status of the target task based on the task identifier of the target task.

[0110] In an optional implementation of this invention, when the second determination result indicates that the target task is an abnormal task or no task appeal request has been received, the server 12 may send a time limit extension instruction to the delivery terminal 13, wherein the time limit extension instruction is used to extend the time limit for the delivery capacity to deliver the items of the target task to the demand party (i.e., the second delivery time limit).

[0111] In an optional implementation of this invention, the delivery terminal 13 may extend the time limit for the delivery capacity to deliver the items for the target task to the demand party when it receives a time limit extension instruction.

[0112] In an optional implementation of this invention, when the second determination result indicates that the target task is an abnormal task or no task appeal request has been received, the server 12 can determine that the store corresponding to the target task has not delivered the target task within the time limit (i.e., the first delivery time limit) for the store to deliver the items of the target task to the delivery capacity.

[0113] In an optional implementation of this invention, when the first determination result or the second determination result indicates that the target task is not an abnormal task, the server 12 can determine that the delivery capacity corresponding to the target task has abnormal reporting behavior.

[0114] In this embodiment of the invention, after obtaining the anomaly reporting code of a task, the task status update device sends an anomaly reporting request. The server determines whether the task is abnormal based on the anomaly reporting code or location feedback image in the anomaly reporting request. If the task is abnormal, it determines feedback information including the task's appeal code and task information, and sends the feedback information to the task status update device of the store to which the task belongs, based on the task status update device identifier. The task status update device generates a document printing instruction for the task based on the appeal code, and after collecting the appeal code, sends a task appeal request to the server. The server then determines whether the task is abnormal again based on the task appeal request. Thus, this embodiment of the invention allows the store to make a secondary determination of whether a task is abnormal, improving the accuracy of liability determination between delivery capacity and the store.

[0115] The following describes the method through examples. Figures 3-4 This is a flowchart of the interaction method of the first embodiment of the present invention. Figures 3-4 As shown, the method in this embodiment includes the following steps:

[0116] Step S301: Obtain the exception reporting code of the target task.

[0117] When a delivery person determines that a target order is an abnormal order, they can obtain the abnormal reporting code for the target task through the target terminal. Optionally, the delivery terminal can generate an abnormal reporting code for the target order according to specific coding rules based on the delivery person's operation, or it can send a code generation request for the target order to the server and obtain the abnormal reporting code generated and sent by the server according to the code generation request.

[0118] Optionally, the delivery terminal can display order information for each order on the order list page of a designated application or a designated mini-program embedded in any application, and render and display the corresponding order's exception code retrieval control within the order information display area of ​​each order. When the exception code retrieval control is triggered, the terminal can determine that the order corresponding to the exception code retrieval control is the target order and obtain the exception reporting code of the target order. In this embodiment, the delivery terminal can consider any one or more triggering operations on existing controls as triggering operations of delivery personnel on the exception code retrieval control, such as a single click operation, a long press operation, or a drag operation, etc., by the delivery personnel on the exception code retrieval control. This embodiment does not impose any restrictions.

[0119] Figure 5 This is a schematic diagram of an interface according to an embodiment of the present invention. For example... Figure 5 As shown, the delivery terminal can render and display an information display control 501 on the order list page 50, and display the order information of order 5 in the information display control 501. At the same time, the information display control 501 can also render and display an exception code retrieval control for order 5, namely the "here" control 502 shown in the dashed box, and can also display the prompt text "Not ready? Click". When the delivery person clicks the "here" control 502, the delivery terminal can detect that the "here" control 502 has been triggered, identify order 5 as the target order, and generate an exception reporting code for order 5 according to a specific coding rule.

[0120] Step S302: Display the exception reporting code.

[0121] In one optional implementation of this embodiment, after obtaining the exception reporting code of the target order, the transportation terminal can display the exception reporting code. The display method of the exception reporting code can be set according to actual needs, such as displaying it in a predetermined area of ​​the current page, displaying a mask on the current page and displaying the exception reporting code of the target order in the mask, etc. This embodiment does not impose any restrictions.

[0122] In this embodiment, in order to facilitate the collection of abnormal reporting codes by the task status update device, the abnormal reporting codes are identified by graphic symbols.

[0123] Figure 6This is another interface diagram according to an embodiment of the present invention. (Combined with...) Figure 5 ,like Figure 6 As shown, after the transportation terminal obtains the abnormal reporting code 601 of order 5, it can display a mask 60 on the order list page 50 and display the abnormal reporting code 601 in the mask 60.

[0124] Step S303: Send an anomaly reporting code to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0125] In another optional implementation of this embodiment, after obtaining the abnormal reporting code of the target order, the transportation terminal can also send the abnormal reporting code to the task status update device of the store to which the target order belongs through a short-range communication protocol, such as Bluetooth communication protocol or Zigbee communication protocol.

[0126] In this step, the capacity terminal can attempt to receive beacon messages from the task status update device after granting access to the short-range communication device. Upon receiving the beacon message from the task status update device, it can establish a short-range communication connection with the task status update device and send an anomaly reporting code to the task status update device.

[0127] Easy to understand Figures 3-4 Only step S302 is shown in the figure, but in this embodiment, only step S302 or only step S303 can be executed, or steps S302 and S303 can be executed simultaneously or sequentially. This embodiment does not impose any restrictions.

[0128] Step S304: In response to obtaining the exception reporting code of the target task, send an exception reporting request according to the exception reporting code.

[0129] In one optional implementation of this embodiment, the delivery personnel can place the page displaying the abnormal reporting code in the image acquisition area of ​​the image acquisition device of the task status update device of the store to which the target order belongs, so that the task status update device can acquire the image of the abnormal reporting code of the target order.

[0130] After acquiring an image containing the anomaly reporting code for the target order, the task status update device can send an anomaly reporting request for the target order to the server based on the anomaly reporting code. This simplifies the anomaly reporting process for delivery personnel, avoiding overly complex processes that could burden them and reduce delivery efficiency.

[0131] In another optional implementation of this embodiment, the task status update device can receive the abnormal reporting code sent by the capacity terminal through a short-range communication protocol, and then send an abnormal reporting request for the target order to the server according to the abnormal reporting code.

[0132] The task status update device is located at the store's location. Therefore, using the two optional implementation methods mentioned above, the task status update device of the store to which the target order belongs can only obtain the abnormal reporting code of the target order after the delivery person arrives at the store's location. Thus, for the e-commerce platform, the evidence presented by the delivery person can be considered to have a certain degree of reliability.

[0133] In this embodiment, after collecting the abnormal reporting code, the task status update device can directly generate an abnormal reporting request for the target order based on the abnormal reporting code, and then send the abnormal reporting request for the target order to the server.

[0134] In an optional implementation, the method of this embodiment may further include the following steps:

[0135] Step S305: Send location arrival feedback information.

[0136] In this embodiment, after the delivery personnel corresponding to the target order arrive at the location of the store corresponding to the target order, they can send location arrival feedback information to the server through the delivery terminal to update their location status to the location of the store corresponding to the target order.

[0137] It is easy to understand that in this embodiment, step S305 can be executed before or after steps S301, S302, S303 or S304. This embodiment does not impose any restrictions.

[0138] Step S306: In response to receiving an exception reporting request, extract the exception reporting code of the target task from the exception reporting request.

[0139] In this embodiment, after receiving an anomaly reporting request from the order status update device of the store to which the target order belongs, the server can extract the order identifier of the order in the anomaly reporting request, then determine the order corresponding to the order identifier as the target order, and at the same time extract the anomaly reporting code of the target order in the anomaly reporting request.

[0140] Step S307: Determine the first judgment result of the target task based on the anomaly reporting code.

[0141] In this embodiment, the first determination result is used to characterize whether the target order is an abnormal order. The abnormality determination conditions used by the server to determine whether a target order is an abnormal order vary depending on the application scenario, and these conditions can be set according to actual needs. When a target order meets the pre-set abnormality determination conditions, the server can determine that the target order is an abnormal order.

[0142] For example, in the application scenario of goods outbound, the anomaly detection condition can be set as follows: at least one item in the order cannot be delivered to the user (i.e., the demander) due to stock shortage (that is, the inventory cannot meet market demand due to insufficient supply or high demand at a certain time or period). If some items in the target order are out of stock, the server can identify the target order as an abnormal order. In the application scenario of goods delivery, the anomaly detection condition can be set as follows: the store fails to deliver the goods to the delivery personnel within the delivery time limit. If the store fails to deliver the target task's goods to the delivery personnel within the delivery time limit, the server can identify the target order as an abnormal order.

[0143] When the server receives an anomaly report request sent by the delivery person through the task status update device, it can determine that the delivery person's location is the same as the store's location, meaning the delivery person has arrived at the store's location, and thus consider the anomaly report request sent by the delivery person through the task status update device to have a certain degree of reliability. Therefore, in an optional implementation of this embodiment, the server can determine whether the target order is an abnormal order based on the anomaly report code of the target order. Specifically, the server can obtain the order-related information of the target order based on the anomaly report code, and determine that the target order is an abnormal order when the order-related information meets the anomaly determination conditions. Further, the server can decode the anomaly report code to obtain the order identifier of the target order, and then obtain the order-related information of the target order based on the order identifier of the target order.

[0144] Let's take the scenario of food preparation (i.e., the food for the target order has reached a state where it can be delivered to the delivery person) as an example. The order-related information for the target order can include the time it takes for the delivery person to arrive at the store's location (i.e., arrival time).

[0145] For each order, throughout the entire process from order creation to delivery to the user, the delivery person can update the order's progress by interacting with the server, including sending location arrival feedback information to the server to indicate that the delivery person has arrived at the store's location. Therefore, the delivery person's arrival time can be determined based on the time the server receives the location arrival feedback information from the delivery terminal and the time it receives the exception reporting request.

[0146] For example, if the server receives the location arrival feedback information sent by the delivery person S1 corresponding to order 1 at 12:17 and receives the abnormal reporting request corresponding to order 1 at 12:27, then the server can determine that the arrival time of the delivery person S1 is 10 minutes.

[0147] After determining the delivery person's arrival time, the server can judge whether the delivery person's arrival time meets the abnormal arrival time judgment criteria. If the abnormal arrival time judgment criteria are met, the server can determine that the target order is an abnormal order.

[0148] For example, an anomaly detection condition is that the delivery person's arrival time is greater than 5 minutes. The delivery person S1 corresponding to order 1 arrived in 10 minutes. Therefore, the server can determine that the arrival time of delivery person S1 meets the anomaly detection condition and determine that order 1 is an abnormal order.

[0149] In this embodiment, if the order-related information of the target order does not meet the anomaly judgment conditions, the server can determine that the target order is not an abnormal order.

[0150] Step S308: In response to the first determination result indicating that the target task is an abnormal task, determine the feedback information and the task status update device identifier of the store to which the target task belongs.

[0151] After determining that a target order is an abnormal order, the server can generate an appeal code for the target order according to specific encoding rules, and obtain the order information of the target order based on the order identifier. Then, based on the appeal code and order information, the server determines the feedback information. Simultaneously, the server can also determine the store identifier of the store to which the target order belongs based on the order identifier, and then obtain the task status update device identifier of the task status update device bound to that store identifier as the task status update device identifier of the store to which the target task belongs. In this embodiment, to simplify the store's appeal procedure and avoid making the appeal process too complex and burdensome for the store, the appeal code is an identifier graphic.

[0152] In this embodiment, the implementation of step S308 is similar to that of step S603, and will not be described again here.

[0153] Step S309: Based on the task status update device identifier, send feedback information to the task status update device of the store to which the target task belongs.

[0154] After confirming the feedback information, the server can send feedback information to the task status update device of the store to which the target order belongs, based on the task status update device identifier of that store. This allows the task status update device to generate a document printing instruction based on the appeal code and order information of the target order in the feedback information, so as to print the appeal code and order information of the target order in the order document.

[0155] Step S310: Generate a document printing instruction for the target task based on the appeal code and task information.

[0156] Upon receiving feedback information from the server, the task status update device can extract the appeal code and the target order's order information from the feedback information, and generate a document printing instruction for the target order based on the appeal code and order information. This controls the printing device to print the appeal code and order information of the target order into the target order's order document. In this embodiment, the printing device can be the printing device within the task status update device, or it can be a standalone printing device, such as a printer; this embodiment does not impose any limitations.

[0157] Step S311: Announce a task exception message for the target task.

[0158] After receiving feedback from the server, the task status update device can also control the voice device to broadcast an order anomaly notification for the target order, prompting the store to promptly file an appeal with the e-commerce platform if it disagrees with the initial assessment of the target order. The notification message can be something like "Order xx is abnormal, please handle it promptly," and this embodiment does not impose any limitations.

[0159] Step S312: In response to the collection of the appeal code, a task appeal request for the target task is sent to the server according to the appeal code.

[0160] When the store manager places the order document with the appeal code of the target order printed on it in the image acquisition area of ​​the image acquisition device of the task status update device, the task status update device can acquire the appeal code and send the order appeal request of the target order to the server according to the appeal code.

[0161] In this embodiment, depending on the method of generating the appeal code, the task status update device can send the appeal request of the target order according to the appeal code of the target order in different ways. This embodiment does not impose any restrictions.

[0162] For example, if the appeal code generated by the server carries an appeal request for the target order, the task status update device can decode the appeal code after collecting it, obtain the appeal request for the target order, and then send the appeal request for the target order to the server. If the appeal code generated by the server carries an order identifier for the target order, the task status update device can decode the appeal code after collecting it, obtain the order identifier for the target order, generate an appeal request for the target order based on the order identifier, and then send the appeal request for the target order to the server. Alternatively, the task status update device can directly generate an appeal request for the target order based on the appeal code after collecting it, and then send the appeal request for the target order to the server.

[0163] Figure 7 This is a schematic diagram of the task document for the target task in an embodiment of the present invention. For example... Figure 7 As shown, document 70 is the order document for order 7 (i.e., the target order) printed according to the document printing instruction. Document 70 includes the appeal code for order 7, i.e., barcode 71, and may also include order information for order 7, including order number, store name, item name, item quantity, etc., as well as the prompt text "Order has expired. Please scan the code to appeal if you have any questions." When the store places document 70 within the image acquisition area of ​​the image acquisition device of the smart food preparation equipment, the smart food preparation equipment can collect barcode 71 and send an order appeal request for order 7 to the server based on barcode 71.

[0164] Step S313: In response to receiving the task appeal request for the target task, determine the second judgment result of the target task based on the task appeal request.

[0165] In this embodiment, the second determination result is also used to characterize whether the target order is an abnormal order. In this step, the server can obtain the order processing status of the target order based on the order appeal request, and then determine whether the target order is an abnormal order based on the order processing status.

[0166] To reduce the possibility of fraudulent appeals from stores, optionally, the server can determine whether a target order is an abnormal order based on its order processing status when it receives an order appeal request for the target order within a predetermined time, such as 30 minutes after sending feedback information.

[0167] Figure 8 This is a flowchart illustrating the determination of a second determination result in an optional implementation of an embodiment of the present invention. For example... Figure 8 As shown, in an optional implementation of this embodiment, step S608 may include the following steps:

[0168] Step S801: Obtain the order processing status of the target task.

[0169] In this step, if the order appeal request is obtained by decoding the appeal code, the server can directly extract the order identifier of the target order from the order appeal request, and then obtain the order processing status of the target order based on the order identifier of the target order; if the order appeal request is generated directly from the appeal code, the server can decode the appeal code in the order appeal request to obtain the order identifier of the target order, and then obtain the order processing status of the target order based on the order identifier of the target order.

[0170] Step S802: Determine whether the task processing status of the target task indicates that the items corresponding to the target task have been prepared.

[0171] For each order, throughout the entire process from order creation to delivery to the user, the store can also update the order's execution progress by interacting with the server. This includes sending status update feedback information to the server via a task status update device to update the order processing status of the target order to indicate that the store has prepared all the items corresponding to the target order. Therefore, in one optional implementation of this embodiment, the server can determine whether the order processing status of the target order indicates that the items corresponding to the target order have been prepared.

[0172] Optionally, the server can also obtain the first delivery deadline corresponding to the target order and determine whether the order processing status of the target order has been updated to "the items corresponding to the target order are ready" before the first delivery deadline.

[0173] If yes, proceed to step S803; otherwise, proceed to step S804.

[0174] Step S803: Determine that the target task is not an abnormal task.

[0175] In one optional implementation of this embodiment, if the order processing status of the target order indicates that the items corresponding to the target order have been prepared, the server can determine that the target order is not an abnormal order.

[0176] Furthermore, if the order processing status of the target order has been updated to indicate that the items corresponding to the target order are ready before the first delivery deadline, the server can determine that the target order is not an abnormal order.

[0177] In another optional implementation of this embodiment, if the received order delivery proof information indicates that the items corresponding to the target order have been prepared, the server can determine that the target order is not an abnormal order.

[0178] Step S804: Obtain the task delivery certification information for the target task.

[0179] In this step, if the order processing status of the target order indicates that the items corresponding to the target order are not fully prepared, the server can send an appeal entry display instruction or appeal page link to the store's terminal to obtain the order delivery proof information submitted by the store through the appeal page.

[0180] The appeal entry display instruction instructs the store terminal to render and display the appeal control or the appeal page link in a specified application or a specified mini-program embedded in any application. The appeal page link instructs the store terminal to display the appeal page link via notification messages, such as SMS messages or official account messages. Order delivery proof information can be set according to actual needs, such as images of item packages with order documents for the target order or images of shipping documents for the target order; this embodiment does not impose any restrictions.

[0181] Step S805: Determine whether the received task delivery certificate information indicates that the items corresponding to the target task have been prepared.

[0182] After obtaining the order delivery proof information for the target order, the server can use various existing methods such as image recognition to determine whether the order delivery proof information can indicate that the items corresponding to the target order have been prepared. This embodiment does not impose any restrictions.

[0183] If yes, proceed to step S803; otherwise, proceed to step S806.

[0184] Step S806: Determine that the target task is an abnormal task.

[0185] In this step, if the order processing status of the target order indicates that the items corresponding to the target order are not ready, and the received order delivery proof information cannot prove that the items corresponding to the target order are ready, the server can determine that the target order is an abnormal order.

[0186] Step S314: In response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request has been received, a time limit extension instruction is sent to the capacity terminal.

[0187] If the server does not receive an order appeal request from the task status update device, it means that the store management has no objection to the first judgment result and the target order is indeed an abnormal order. Therefore, the server can send a time limit extension instruction to the delivery terminal to extend the time limit for the delivery personnel of the target order to deliver the items corresponding to the target order to the user corresponding to the target order.

[0188] Step S315: In response to receiving the time limit extension instruction, extend the second delivery time limit.

[0189] Upon receiving a time limit extension instruction, the delivery terminal can extend the time limit for delivery personnel to deliver the items of the target order to the user corresponding to the target order to the time limit indicated by the time limit extension instruction. For example, if the time limit extension instruction indicates that the second delivery time limit is extended by 5 minutes, and the original second delivery time limit was 15:15, then the delivery terminal can extend the second delivery time limit to 15:20; as another example, if the time limit extension instruction indicates that the second delivery time limit is extended to 15:20, then the delivery terminal can extend the second delivery time limit to 15:20.

[0190] Figure 9 This is another interface diagram of an embodiment of the present invention. For example... Figure 9 As shown on the left, the delivery terminal can display the remaining delivery time of order 5 in the information display control 501, for example, at the position indicated by the dashed box 901. The remaining delivery time is determined based on the second delivery time limit and the current time. After receiving the time limit extension instruction from the server, the terminal determines that the time limit extension instruction indicates an extension of 5 minutes for the second delivery time limit. Therefore, as shown... Figure 9 As shown on the right, the "Delivery within 35 minutes" displayed in the information display control 501 will be updated to "Delivery within 40 minutes".

[0191] Step S316: In response to the second determination result indicating that the target task is an abnormal task, or no task appeal request has been received, determine that the store corresponding to the target task has not delivered the target task in accordance with the first delivery time limit of the target task.

[0192] In this embodiment, the implementation of step S316 is similar to that of step S610, and will not be described again here.

[0193] Step S317: In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determine that there is an abnormal reporting behavior in the delivery capacity corresponding to the target task.

[0194] If the server determines that the target order is not an abnormal task, it can be determined that the delivery person corresponding to the target task has abnormal reporting behavior, that is, the evidence provided by the delivery person is not true.

[0195] In this embodiment of the invention, after generating an anomaly reporting code for a task, the transportation terminal displays the anomaly reporting code and / or sends the anomaly reporting code to the task status update device via a short-range communication protocol. Upon obtaining the anomaly reporting code, the task status update device sends an anomaly reporting request to the server based on the code. Upon receiving the anomaly reporting request carrying the task's anomaly reporting code, the server determines whether the task is an abnormal task based on the code. If the task is abnormal, it determines feedback information based on the task's appeal code and sends the feedback information to the task status update device. Upon receiving the feedback information, the task status update device generates a document printing instruction for the task based on the appeal code, prints the appeal code on the task's document, broadcasts a task anomaly notification, and, after collecting the appeal code, sends a task appeal request to the server based on the code. The server then determines whether the task is abnormal based on the received appeal request. Therefore, in this embodiment of the invention, the task status update device can obtain the abnormal reporting code by scanning the abnormal reporting code or by transmitting the abnormal reporting code through a short-range communication protocol, and send an abnormal reporting request. The device can then determine whether the task is abnormal based on the abnormal reporting code in the abnormal reporting request, and provide an appeal channel for the store through the appeal code. This allows for a second determination when a task appeal request based on the appeal code is received, thereby improving the accuracy of liability determination between delivery capacity and the store.

[0196] Figure 10 This is a flowchart of the interaction method on the server side according to the first embodiment of the present invention. Figure 10 As shown, the method in this embodiment includes the following steps on the server side:

[0197] Step S306: In response to receiving an exception reporting request, extract the exception reporting code of the target task from the exception reporting request.

[0198] Step S307: Determine the first judgment result of the target task based on the anomaly reporting code.

[0199] Step S308: In response to the first determination result indicating that the target task is an abnormal task, determine the feedback information and the task status update device identifier of the store to which the target task belongs.

[0200] Step S309: Based on the task status update device identifier, send feedback information to the task status update device of the store to which the target task belongs.

[0201] Step S313: In response to receiving the task appeal request for the target task, determine the second judgment result of the target task based on the task appeal request.

[0202] Step S314: In response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request has been received, a time limit extension instruction is sent to the capacity terminal.

[0203] Step S316: In response to the second determination result indicating that the target task is an abnormal task, or no task appeal request has been received, determine that the store corresponding to the target task has not delivered the target task in accordance with the first delivery time limit of the target task.

[0204] Step S317: In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determine that there is an abnormal reporting behavior in the delivery capacity corresponding to the target task.

[0205] In this embodiment of the invention, after receiving an anomaly reporting request carrying an anomaly reporting code from a task status update device, the server determines whether the task is an abnormal task based on the anomaly reporting code. If the task is abnormal, the server determines feedback information based on the appeal code of the task and sends the feedback information to the task status update device. The server then determines whether the task is abnormal again based on the task appeal request sent by the task status update device. Therefore, this embodiment of the invention can determine whether a task is abnormal based on the anomaly reporting code in the anomaly reporting request sent by the task status update device, and provide an appeal channel for the store through the appeal code. This allows for a secondary determination upon receiving a task appeal request sent based on the appeal code, improving the accuracy of liability determination between delivery capacity and the store.

[0206] Figure 11 This is a flowchart of the interaction method of the first embodiment of the present invention on the device side for updating the task status. For example... Figure 11 As shown, the method in this embodiment includes the following steps on the task status update device side:

[0207] Step S304: In response to obtaining the exception reporting code of the target task, send an exception reporting request according to the exception reporting code.

[0208] Step S309: Receive feedback information.

[0209] Step S310: Generate a document printing instruction for the target task based on the appeal code and task information.

[0210] Step S311: Announce a task exception message for the target task.

[0211] Step S312: In response to the collection of the appeal code, a task appeal request for the target task is sent according to the appeal code.

[0212] In this embodiment of the invention, after acquiring an anomaly reporting code, the task status update device sends an anomaly reporting request to the server based on the anomaly reporting code. Upon receiving feedback information, it generates a document printing instruction for the task based on the appeal code, printing the appeal code of the task into the task document. Simultaneously, it broadcasts a task anomaly notification. Furthermore, after collecting the appeal code, it sends a task appeal request to the server based on the appeal code. Therefore, this embodiment of the invention can enable the task status update device to acquire anomaly reporting codes and send anomaly reporting requests by scanning anomaly reporting codes or transmitting them via short-range communication protocols. Simultaneously, it provides an appeal channel for stores through appeal codes, and upon acquiring the appeal code, it sends a task appeal request to the server to re-determine whether the task is abnormal, thus improving the accuracy of liability determination between delivery capacity and stores.

[0213] Figure 12 This is a flowchart of the interaction method of the first embodiment of the present invention on the capacity terminal side. For example... Figure 12 As shown, the method in this embodiment includes the following steps on the capacity terminal side:

[0214] Step S301: Obtain the exception reporting code of the target task.

[0215] Step S302, display the exception reporting code. And / or

[0216] Step S303: Send an anomaly reporting code to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0217] Step S305: Send location arrival feedback information.

[0218] Step S315: In response to receiving the time limit extension instruction, extend the second delivery time limit.

[0219] In this embodiment of the invention, after generating an anomaly reporting code for a task, the delivery terminal displays the anomaly reporting code and / or sends it to the task status update device via a short-range communication protocol. Upon receiving a time limit extension instruction from the server, it extends the time limit for delivery personnel to deliver the items of the target order to the user corresponding to the target order. Therefore, this embodiment of the invention can obtain the anomaly reporting code and enable the task status update device to obtain it by scanning the anomaly reporting code or transmitting it via a short-range communication protocol. Consequently, when an anomaly occurs in the task, the time limit for delivery personnel to deliver the items of the target order to the user corresponding to the target order is extended according to the time limit extension instruction sent by the server, improving the accuracy of liability determination between delivery capacity and stores.

[0220] Figures 13-14This is a flowchart of the interaction method according to the second embodiment of the present invention. Figures 13-14 As shown, the method in this embodiment includes the following steps:

[0221] Step S1301: Send location arrival feedback information.

[0222] In this embodiment, the implementation of step S1301 is similar to that of step S305, and will not be described again here.

[0223] Step S1302: Obtain the exception reporting code of the target task.

[0224] In this embodiment, when the delivery personnel's location status indicates that the delivery personnel have arrived at the store location corresponding to the target order, the delivery terminal can generate an abnormal reporting code based on the user's operation, or send a code generation request for the target order to the server and receive the abnormal reporting code sent by the server.

[0225] Step S1303: Display the exception reporting code.

[0226] In this embodiment, the implementation of step S1303 is similar to that of step S302, and will not be described again here.

[0227] Step S1304: Determine whether an anomaly reporting code can be sent to the task status update device.

[0228] In this embodiment, the task status update device and the transport terminal can only establish a short-range communication connection. Therefore, if the task status update device cannot collect the abnormal reporting code of the target order through the image acquisition device, or cannot correctly identify the abnormal reporting code of the target order, the transport terminal attempts to receive the beacon message from the task status update device. If the beacon message from the task status update device is received, it indicates that the transport terminal can establish a short-range communication connection with the task status update device, and step S1305 is executed; if the beacon message from the task status update device is not received, it indicates that the transport terminal cannot establish a short-range communication connection with the task status update device, and step S1307 is executed.

[0229] Optionally, the capacity terminal may attempt to receive beacon messages from the task status update device within a specific time period. If the beacon message from the task status update device is received within the specific time period, step S1305 is executed; if the beacon message from the task status update device is not received within the specific time period, step S1307 is executed.

[0230] Step S1305: Send an anomaly reporting code to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0231] In this step, after receiving the beacon message from the mission status update device, the capacity terminal can send an anomaly reporting code to the mission status update device via the short-range communication protocol.

[0232] Optionally, the transport terminal can display a quick reporting entry on the page of a designated application or a designated mini-program embedded in any application, and when the quick reporting entry is triggered, it calls a short-range communication device to send the abnormal reporting code of the target order to the task status update device. The quick reporting entry can be set according to actual needs, and this embodiment does not impose any restrictions.

[0233] Figure 15 This is another interface diagram of an embodiment of the present invention. For example... Figure 15 As shown on the left, the delivery terminal can display the quick reporting entry for order 5 in the overlay 60, i.e., the "here" control 1501 within the dotted box. It can also display the prompt text "The food dispensing machine cannot scan the code? Click." When the delivery person clicks the "here" control 1501, the delivery terminal can detect that the "here" control 1501 has been triggered and then attempt to receive the beacon message from the task status update device (i.e., the food dispensing machine). If the beacon message from the task status update device is received, such as... Figure 15 As shown on the right, the delivery terminal can display a floating window 1502, which can display the prompt text "Send QR code to the food dispensing machine". After the delivery personnel click the "Confirm" control in the floating window 1502, the delivery terminal can send the abnormal reporting code of order 5 to the task status update device of the store to which order 5 belongs via the short-range communication protocol.

[0234] Step S1306: In response to obtaining the exception reporting code of the target task, send an exception reporting request according to the exception reporting code.

[0235] Step S1307: Obtain the location feedback image.

[0236] In this step, the delivery terminal does not receive beacon messages from the task status update device, so it can obtain location feedback images used to provide feedback on the location status of delivery personnel.

[0237] Optionally, the transportation terminal can display an image acquisition entry point on a page of a designated application or a designated mini-program embedded in any application, and when the image acquisition entry point is triggered, call the image acquisition device to acquire location feedback images. The image acquisition entry point can be set according to actual needs, and this embodiment does not impose any restrictions.

[0238] Step S1308: Generate an anomaly reporting request based on the location feedback image.

[0239] After obtaining the location feedback image, the transportation terminal can generate an anomaly reporting request based on the location feedback image and the order identifier of the target order.

[0240] Step S1309: Send an exception reporting request to the server.

[0241] After generating an anomaly reporting request, the task status update device can send the anomaly reporting request for the target order to the server through long-distance communication protocols such as TCP (Transmission Control Protocol) and HTTP (Hypertext Transfer Protocol).

[0242] Step S1310: In response to receiving an anomaly reporting request, extract the anomaly reporting code or location feedback image of the target task from the anomaly reporting request.

[0243] In this embodiment, delivery personnel can send an anomaly reporting request to the server via a delivery terminal or a task status update device of the store to which the target order belongs. In one optional implementation, the delivery terminal can determine the anomaly reporting request based on the location feedback image; therefore, upon receiving the anomaly reporting request, the server can extract the location feedback image from the request. In another optional implementation, the task status update device can determine the anomaly reporting request based on the anomaly reporting code of the target order; therefore, upon receiving the anomaly reporting request, the server can extract the anomaly reporting code of the target order from the request.

[0244] In this step, the method by which the server extracts the abnormal reporting code or location feedback image is similar to that in step S306, and will not be described again here.

[0245] Step S1311: Determine the first judgment result of the target task based on the anomaly reporting code or location feedback image.

[0246] In one optional implementation of this embodiment, the server can determine whether the target order is an abnormal order based on the abnormal reporting code of the target order. In this step, the method by which the server determines the first determination result of the target task based on the abnormal reporting code is similar to the implementation of step S307, and will not be described again here.

[0247] In another optional implementation of this embodiment, the anomaly reporting request carries the order identifier of the target order. The server can determine whether the target order is an abnormal order based on the location feedback image. Specifically, the server can determine the location of the store corresponding to the target order based on the order identifier, determine the location status of the delivery person corresponding to the target order based on the location feedback image, and when the delivery person's location status indicates that the delivery person has arrived at the store location corresponding to the target order, obtain the order-related information of the target order based on the order identifier. Then, if the order-related information of the target order meets the anomaly determination conditions, the target order is determined to be an abnormal order.

[0248] Furthermore, the server can determine the delivery person's location status based on location feedback in various ways. For example, the server can perform image recognition on the location feedback image to obtain at least one face and text information included in the location feedback image. If the at least one face obtained includes the face of the delivery person corresponding to the target order, and the obtained text information includes the store identifier of the store corresponding to the target order, the server can determine that the delivery person has arrived at the location of the store corresponding to the target order.

[0249] For example, if the store identifier for order 1 is "xx fried chicken", the server performs image recognition on the location feedback image in the abnormal reporting request. If the recognized face is the face of delivery person S1 corresponding to order 1, and the recognized text information includes the text "xx fried chicken", then it can be determined that delivery person S1 has arrived at the location of "xx fried chicken".

[0250] Similarly, the server can also obtain different anomaly judgment conditions and order-related information of the target order according to the application scenario, and then determine whether the order-related information of the target order meets the anomaly judgment conditions in order to determine whether the target order is an abnormal order.

[0251] In this embodiment, if the order-related information of the target order does not meet the anomaly judgment conditions, the server can determine that the target order is not an abnormal order.

[0252] Step S1312: In response to the first determination result indicating that the target task is an abnormal task, determine the feedback information and the task status update device identifier of the store to which the target task belongs.

[0253] In this embodiment, the implementation of step S1312 is similar to that of step S308, and will not be described again here.

[0254] Step S1313: Based on the task status update device identifier, send feedback information to the task status update device of the store to which the target task belongs.

[0255] In this embodiment, the implementation of step S1313 is similar to that of step S309, and will not be described again here.

[0256] Step S1314: Generate a document printing instruction for the target task based on the appeal code and task information.

[0257] In this embodiment, the implementation of step S1314 is similar to that of step S310, and will not be described again here.

[0258] Step S1315: Announce a task exception message for the target task.

[0259] In this embodiment, the implementation of step S1315 is similar to that of step S311, and will not be described again here.

[0260] Step S1316: In response to the collection of the appeal code, a task appeal request for the target task is sent according to the appeal code.

[0261] In this embodiment, the implementation of step S1316 is similar to that of step S312, and will not be described again here.

[0262] Step S1317: In response to receiving the task appeal request for the target task, determine the second judgment result of the target task based on the task appeal request.

[0263] In this embodiment, the implementation of step S1317 is similar to that of step S313, and will not be described again here.

[0264] Step S1318: In response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request has been received, a time limit extension instruction is sent to the capacity terminal.

[0265] In this embodiment, the implementation of step S1318 is similar to that of step S314, and will not be described again here.

[0266] Step S1319: In response to receiving the time limit extension instruction, extend the second delivery time limit.

[0267] In this embodiment, the implementation of step S1319 is similar to that of step S315, and will not be described again here.

[0268] Step S1320: In response to the second determination result indicating that the target task is an abnormal task, or no task appeal request has been received, it is determined that the store corresponding to the target task has not delivered the target task in accordance with the first delivery time limit of the target task.

[0269] In this embodiment, the implementation of step S1320 is similar to that of step S316, and will not be described again here.

[0270] Step S1321: In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determine that there is an abnormal reporting behavior in the delivery capacity corresponding to the target task.

[0271] In this embodiment, the implementation of step S1321 is similar to that of step S317, and will not be described again here.

[0272] In this embodiment of the invention, after generating an anomaly reporting code for a task, the transport terminal displays the anomaly reporting code and / or sends it to the task status update device via a short-range communication protocol. Upon receiving the anomaly reporting code, the task status update device sends an anomaly reporting request to the server based on the code. Alternatively, the transport terminal sends an anomaly reporting request to the server based on the acquired location feedback image. Upon receiving an anomaly reporting request carrying either the task's anomaly reporting code or a location feedback image, the server determines whether the task is an anomalous task based on the code or image. If the task is anomalous, the server determines feedback information based on the task's appeal code and sends this information to the task status update device. Upon receiving the feedback information, the task status update device generates a document printing instruction for the task based on the appeal code, prints the appeal code on the task's document, broadcasts a task anomaly notification, and, after acquiring the appeal code, sends a task appeal request to the server. The server then determines whether the task is anomalous based on the received appeal request. Therefore, in this embodiment of the invention, the task status update device can obtain the abnormal reporting code by scanning the abnormal reporting code or by transmitting the abnormal reporting code through a short-range communication protocol, and send an abnormal reporting request. The device can then determine whether the task is abnormal based on the abnormal reporting code in the abnormal reporting request, and provide an appeal channel for the store through the appeal code. This allows for a second judgment when a task appeal request based on the appeal code is received, thereby improving the flexibility of abnormal reporting and the accuracy of the determination of responsibility between delivery capacity and the store.

[0273] Figure 16 This is a flowchart of the interaction method on the server side according to the second embodiment of the present invention. Figure 16 As shown, the method in this embodiment includes the following steps on the server side:

[0274] Step S1310: In response to receiving an anomaly reporting request, extract the anomaly reporting code or location feedback image of the target task from the anomaly reporting request.

[0275] Step S1311: Determine the first judgment result of the target task based on the anomaly reporting code or location feedback image.

[0276] Step S1312: In response to the first determination result indicating that the target task is an abnormal task, determine the feedback information and the task status update device identifier of the store to which the target task belongs.

[0277] Step S1313: Based on the task status update device identifier, send feedback information to the task status update device of the store to which the target task belongs.

[0278] Step S1317: In response to receiving the task appeal request for the target task, determine the second judgment result of the target task based on the task appeal request.

[0279] Step S1318: In response to the second determination result indicating that the target task is an abnormal task, or that no task appeal request has been received, a time limit extension instruction is sent to the capacity terminal.

[0280] Step S1320: In response to the second determination result indicating that the target task is an abnormal task, or no task appeal request has been received, it is determined that the store corresponding to the target task has not delivered the target task in accordance with the first delivery time limit of the target task.

[0281] Step S1321: In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, determine that there is an abnormal reporting behavior in the delivery capacity corresponding to the target task.

[0282] In this embodiment of the invention, after receiving an anomaly reporting request carrying an anomaly reporting code or location feedback image for a task, the server determines whether the task is an abnormal task based on the anomaly reporting code or location feedback image. If the task is abnormal, it determines feedback information based on the appeal code of the task and sends the feedback information to the task status update device. Then, it further determines whether the task is an abnormal task based on the received task appeal request. Therefore, this embodiment of the invention can determine whether a task is abnormal based on the anomaly reporting code in the anomaly reporting request, and provide an appeal channel for the store through the appeal code. Furthermore, upon receiving a task appeal request sent based on the appeal code, a secondary determination is performed, improving the accuracy of liability determination between delivery capacity and the store.

[0283] Figure 17 This is a flowchart of the interaction method of the second embodiment of the present invention on the device side for updating the task status. For example... Figure 17 As shown, the method in this embodiment includes the following steps on the task status update device side:

[0284] Step S1306: In response to obtaining the exception reporting code of the target task, send an exception reporting request according to the exception reporting code.

[0285] Step S1313: Receive feedback information.

[0286] Step S1314: Generate a document printing instruction for the target task based on the appeal code and task information.

[0287] Step S1315: Announce a task exception message for the target task.

[0288] Step S1316: In response to the collection of the appeal code, a task appeal request for the target task is sent according to the appeal code.

[0289] In this embodiment of the invention, after acquiring an anomaly reporting code, the task status update device sends an anomaly reporting request to the server based on the anomaly reporting code. Upon receiving feedback information, it generates a document printing instruction for the task based on the appeal code, printing the appeal code of the task into the task document. Simultaneously, it broadcasts a task anomaly notification. Furthermore, after collecting the appeal code, it sends a task appeal request to the server based on the appeal code. Therefore, this embodiment of the invention can enable the task status update device to acquire anomaly reporting codes and send anomaly reporting requests by scanning anomaly reporting codes or transmitting them via a short-range communication protocol. This provides a channel for stores to appeal through the appeal code, improving the flexibility of anomaly reporting and the accuracy of liability determination between delivery capacity and stores.

[0290] Figure 18 This is a flowchart of the interaction method of the second embodiment of the present invention on the capacity terminal side. For example... Figure 18 As shown, the method in this embodiment includes the following steps on the capacity terminal side:

[0291] Step S1301: Send location arrival feedback information.

[0292] Step S1302: Obtain the exception reporting code of the target task.

[0293] Step S1303: Display the exception reporting code.

[0294] Step S1304: Determine whether an anomaly reporting code can be sent to the task status update device.

[0295] If a beacon message from the task status update device is received, proceed to step S1305; if a beacon message from the task status update device is not received, proceed to step S1307.

[0296] Step S1305: Send an anomaly reporting code to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0297] Step S1307: Obtain the location feedback image.

[0298] Step S1308: Generate an anomaly reporting request based on the location feedback image.

[0299] Step S1309: Send an exception reporting request to the server.

[0300] Step S1319: In response to receiving the time limit extension instruction, extend the second delivery time limit.

[0301] In this embodiment of the invention, after generating an anomaly reporting code for a task, the delivery terminal displays the anomaly reporting code. When it can send the anomaly reporting code to the task status update device, it sends the code via a short-range communication protocol. When it cannot send the code to the update device, it generates and sends an anomaly reporting request to the server based on the acquired location feedback image. Upon receiving a time limit extension instruction from the server, it extends the time limit for delivery personnel to deliver the items of the target order to the user corresponding to the target order. Therefore, this embodiment of the invention can enable the task status update device to obtain the anomaly reporting code and send an anomaly reporting request by scanning the anomaly reporting code or transmitting it via a short-range communication protocol, or by generating and sending an anomaly reporting request based on the location feedback image used to report the location status. Thus, when an anomaly exists in the task, the time limit for delivery personnel to deliver the items of the target order to the user corresponding to the target order is extended according to the time limit extension instruction sent by the server, improving the flexibility of anomaly reporting and the accuracy of liability determination between delivery capacity and stores.

[0302] Figure 19 This is a schematic diagram of the interactive device according to the third embodiment of the present invention. Figure 19 As shown, the apparatus of this embodiment is applicable to a server and includes a request receiving unit 1901, a result determining unit 1902, a feedback information determining unit 1903, a feedback information sending unit 1904, and a second result determining unit 1905.

[0303] The request receiving unit 1901 is configured to, in response to receiving an abnormal reporting request, extract the abnormal reporting code or location feedback image of the target task from the abnormal reporting request. The abnormal reporting request carrying the abnormal reporting code is sent by the task status update device of the store to which the target task belongs, and the abnormal reporting request carrying the location feedback image is sent by the transportation terminal. The abnormal reporting request includes the task identifier of the target task. The result determining unit 1902 is configured to determine a first determination result of the target task based on the abnormal reporting code or location feedback image. The first determination result is used to characterize whether the target task is an abnormal task. The feedback information determining unit 1903 is configured to, in response to the first determination result characterizing the target task as an abnormal task, determine the feedback information and the task status of the store to which the target task belongs. The feedback information includes the appeal code of the target task and the task information of the target task, which is determined based on the task identifier. The feedback information sending unit 1904 sends the feedback information to the task status update device of the store to which the target task belongs, based on the task status update device identifier. This causes the task status update device to generate a document printing instruction for the target task based on the appeal code, and to print the appeal code and the task information in the task document of the target task. The second result determination unit 1905, in response to receiving a task appeal request from the task status update device for the target task, determines a second determination result for the target task based on the task appeal request. The second determination result is used to characterize whether the target task is an abnormal task.

[0304] In one optional implementation, the result determination unit 1902 includes a first information acquisition subunit and a first determination subunit.

[0305] The first information acquisition subunit is used to acquire task-related information of the target task according to the anomaly reporting code; the first determination subunit is used to determine that the first determination result indicates that the target task is an abnormal task in response to the task-related information satisfying the anomaly determination condition.

[0306] In one optional implementation, the result determination unit 1902 includes a state determination subunit, a second information acquisition subunit, and a second determination subunit.

[0307] The status determination subunit is used to determine the location status of the delivery capacity corresponding to the target task based on the location feedback image, wherein the location status indicates whether the delivery capacity has reached the location of the store corresponding to the target task; the second information acquisition subunit is used to acquire task-related information of the target task in response to the location status indicating that the delivery capacity has reached the location of the store corresponding to the target task; and the second determination subunit is used to determine that the first determination result indicates that the target task is an abnormal task in response to the task-related information satisfying the abnormal determination condition.

[0308] In one optional implementation, the task-related information includes the arrival time of the delivery capacity corresponding to the target task. The arrival time represents the time it takes for the delivery capacity to reach the location of the store. The arrival time is determined based on the time of receiving the location arrival feedback information and the time of receiving the abnormality reporting request. The location arrival feedback information is used to represent the arrival time of the delivery capacity at the location of the store.

[0309] In one alternative implementation, the second result determination unit 1905 includes a third determination subunit.

[0310] The third determination subunit is used to respond to receiving the task appeal request within a predetermined time period and determine the second determination result of the target task based on the task appeal request.

[0311] In one optional implementation, the second result determination unit 1905 or the third determination subunit includes a first state acquisition module and a first determination module.

[0312] The first status acquisition module is used to acquire the task processing status of the target task according to the task appeal request; the first determination module is used to determine, in response to the task processing status indicating that the items corresponding to the target task are ready, that the second determination result indicates that the target task is not an abnormal task.

[0313] In one optional implementation, the second result determination unit 1905 or the third determination subunit includes a second state acquisition module, an instruction sending module, and a second determination module.

[0314] The second status acquisition module is used to acquire the task processing status of the target task according to the task appeal request; the instruction sending module is used to send an appeal entry display instruction or appeal page link to the store terminal in response to the task processing status indicating that the items corresponding to the target task are not fully prepared, so as to obtain the task delivery proof information sent by the store terminal; the second judgment module is used to determine the second judgment result indicating that the target task is not an abnormal task in response to the received task delivery proof information indicating that the items corresponding to the target task are fully prepared.

[0315] In one optional implementation, the first state acquisition module or the second state acquisition module includes an identifier acquisition submodule and a state acquisition submodule.

[0316] The identifier acquisition submodule is used to acquire the task identifier of the target task based on the task appeal request; the status acquisition submodule is used to acquire the task processing status based on the task identifier.

[0317] In one alternative implementation, the apparatus further includes an instruction sending unit.

[0318] The instruction sending unit is used to send a time limit extension instruction to the transportation terminal in response to the second determination result indicating that the target task is an abnormal task or that no appeal request for the task has been received. The time limit extension instruction is used to extend the second delivery time limit, which is the time limit for the delivery transportation capacity of the target task to deliver the items of the target task to the demand party corresponding to the target task.

[0319] In one alternative implementation, the apparatus further includes a timeout determination unit.

[0320] The timeout determination unit is used to determine, in response to the second determination result indicating that the target task is an abnormal task, or that no appeal request for the task has been received, that the store corresponding to the target task has not delivered the target task in accordance with the first delivery time limit of the target task. The first delivery time limit is the time limit within which the store corresponding to the target task delivers the items of the target task to the delivery capacity corresponding to the target task.

[0321] In one alternative implementation, the apparatus further includes an abnormal behavior determination unit.

[0322] The abnormal behavior determination unit is used to determine that the delivery capacity corresponding to the target task has abnormal reporting behavior in response to the first determination result or the second determination result indicating that the target task is not an abnormal task.

[0323] In this embodiment of the invention, after receiving an anomaly reporting request carrying an anomaly reporting code or location feedback image for a task, the server determines whether the task is an abnormal task based on the anomaly reporting code or location feedback image. If the task is abnormal, it determines feedback information based on the appeal code of the task and sends the feedback information to the task status update device. Then, it further determines whether the task is an abnormal task based on the received task appeal request. Therefore, this embodiment of the invention can determine whether a task is abnormal based on the anomaly reporting code in the anomaly reporting request, and provide an appeal channel for the store through the appeal code. Furthermore, upon receiving a task appeal request sent based on the appeal code, a secondary determination is performed, improving the accuracy of liability determination between delivery capacity and the store.

[0324] Figure 20 This is a schematic diagram of the interactive device according to the fourth embodiment of the present invention. Figure 20 As shown, the device in this embodiment is applicable to a task status update device, including a first request sending unit 2001, a feedback information receiving unit 2002, a document printing unit 2003, and a second request sending unit 2004.

[0325] The first request sending unit 2001 is configured to, in response to obtaining the abnormal reporting code of the target task, send the abnormal reporting request according to the abnormal reporting code, so that the server determines a first determination result of the target task based on the abnormal reporting code, the first determination result being used to characterize whether the target task is an abnormal task; the feedback information receiving unit 2002 is configured to receive feedback information sent by the server, the feedback information including the appeal code of the target task and the task information of the target task; the document printing unit 2003 is configured to, according to the appeal code and the task information, generate a document printing instruction for the target task, so as to print the appeal code and the task information in the task document of the target task; the second request sending unit 2004 is configured to, in response to collecting the appeal code, send a task appeal request for the target task to the server according to the appeal code.

[0326] In one alternative implementation, the apparatus further includes a broadcasting unit.

[0327] The broadcasting unit is used to broadcast task exception prompts for the target task.

[0328] In one optional implementation, the anomaly reporting code is obtained through an image acquisition unit or an image receiving unit.

[0329] The image acquisition unit acquires an image of the anomaly reporting code; the image receiving unit receives the anomaly reporting code sent by the transport terminal via a short-range communication protocol.

[0330] In this embodiment of the invention, after acquiring an anomaly reporting code, the task status update device sends an anomaly reporting request to the server based on the anomaly reporting code. Upon receiving feedback information, it generates a document printing instruction for the task based on the appeal code, printing the appeal code of the task into the task document. Simultaneously, it broadcasts a task anomaly notification. Furthermore, after collecting the appeal code, it sends a task appeal request to the server based on the appeal code. Therefore, this embodiment of the invention can enable the task status update device to acquire anomaly reporting codes and send anomaly reporting requests by scanning anomaly reporting codes or transmitting them via a short-range communication protocol. This provides a channel for stores to appeal through the appeal code, improving the flexibility of anomaly reporting and the accuracy of liability determination between delivery capacity and stores.

[0331] Figure 21 This is a schematic diagram of the interactive device according to the fifth embodiment of the present invention. Figure 21 As shown, the device in this embodiment is applicable to a transportation terminal and includes an encoding acquisition unit 2101, an encoding display unit 2102, and / or an encoding transmission unit 2103.

[0332] The encoding acquisition unit 2101 is used to acquire the abnormal reporting code of the target task, the abnormal reporting code is used to report the target task as an abnormal task; the encoding display unit 2102 is used to display the abnormal reporting code; the encoding sending unit 2103 is used to send the abnormal reporting code to the task status update device of the store to which the target task belongs via a short-range communication protocol.

[0333] In one optional implementation, the encoding acquisition unit 2101 includes an encoding acquisition subunit.

[0334] The encoding acquisition subunit is used to acquire the abnormal reporting code of the target task in response to the location status of the delivery capacity corresponding to the target task, which indicates that the delivery capacity has arrived at the location of the store corresponding to the target task.

[0335] In one optional implementation, the encoding display unit 2102 or the encoding acquisition subunit includes an encoding generation module, or a request sending module and an encoding receiving module.

[0336] The encoding generation module is used to generate the exception reporting code; the request sending module is used to send the encoding generation request of the target task to the server; and the encoding receiving module is used to obtain the exception reporting code sent by the server, wherein the exception reporting code is generated according to the encoding generation request.

[0337] In one alternative implementation, the apparatus further includes a first information transmission unit.

[0338] The first information sending unit is used to send location arrival feedback information to the server, wherein the location arrival feedback information is used to indicate that the delivery capacity corresponding to the target task has arrived at the location of the store corresponding to the target task.

[0339] In one alternative implementation, the apparatus further includes an image acquisition unit, a request generation unit, and a second request sending unit.

[0340] The image acquisition unit is used to acquire a location feedback image in response to the inability to send the abnormal reporting code to the task status update device of the store to which the target task belongs. The feedback image is used to determine the location status of the delivery capacity corresponding to the target task, and the location status is used to indicate whether the delivery capacity has reached the location of the store corresponding to the target task. The request generation unit is used to generate an abnormal reporting request based on the location feedback image. The second request sending unit is used to send the abnormal reporting request to the server.

[0341] In one alternative implementation, the device further includes a time extension unit.

[0342] The time limit extension unit is used to extend the second delivery time limit in response to receiving a time limit extension instruction. The second delivery time limit is the time limit for the delivery capacity of the target task to deliver the items of the target task to the demand party corresponding to the target task.

[0343] In this embodiment of the invention, after generating an anomaly reporting code for a task, the delivery terminal displays the anomaly reporting code. When it can send the anomaly reporting code to the task status update device, it sends the code via a short-range communication protocol. When it cannot send the code to the update device, it generates and sends an anomaly reporting request to the server based on the acquired location feedback image. Upon receiving a time limit extension instruction from the server, it extends the time limit for delivery personnel to deliver the items of the target order to the user corresponding to the target order. Therefore, this embodiment of the invention can enable the task status update device to obtain the anomaly reporting code and send an anomaly reporting request by scanning the anomaly reporting code or transmitting it via a short-range communication protocol, or by generating and sending an anomaly reporting request based on the location feedback image used to report the location status. Thus, when an anomaly exists in the task, the time limit for delivery personnel to deliver the items of the target order to the user corresponding to the target order is extended according to the time limit extension instruction sent by the server, improving the flexibility of anomaly reporting and the accuracy of liability determination between delivery capacity and stores.

[0344] Figure 22 This is a schematic diagram of an electronic device according to the sixth embodiment of the present invention. In this embodiment, the electronic device 22 includes a server, a terminal, etc. Figure 22As shown, the electronic device 22 includes at least one processor 2201; a memory 2202 communicatively connected to at least one processor 2201; and a communication component 2203 communicatively connected to a scanning device, wherein the communication component 2203 receives and transmits data under the control of the processor 2201; wherein the memory 2202 stores instructions executable by at least one processor 2201, which are executed by at least one processor 2201 to implement the above-described interaction method.

[0345] Specifically, the electronic device includes: one or more processors 2201 and a memory 2202. Figure 22 Taking a processor 2201 as an example, the processor 2201 and the memory 2202 can be connected via a bus or other means. Figure 22 Taking a bus connection as an example, memory 2202, as a non-volatile computer-readable storage medium, can be used to store non-volatile software programs, non-volatile computer-executable programs, and modules. Processor 2201 executes various functional applications and data processing of the device by running the non-volatile software programs, instructions, and modules stored in memory 2202, thereby realizing the above-mentioned interaction method.

[0346] Memory 2202 may include a program storage area and a data storage area, wherein the program storage area may store the operating system and applications required for at least one function; the data storage area may store an option list, etc. Furthermore, memory 2202 may include high-speed random access memory, and may also include non-volatile memory, such as at least one disk storage device, flash memory device, or other non-volatile solid-state storage device. In some embodiments, memory 2202 may optionally include memory remotely located relative to processor 2201, and these remote memories can be connected to external devices via a network. Examples of such networks include, but are not limited to, the Internet, corporate intranets, local area networks, mobile communication networks, and combinations thereof.

[0347] One or more modules are stored in memory 2202 and, when executed by one or more processors 2201, execute the interaction method in any of the above method embodiments.

[0348] The above-mentioned products can perform the methods provided in the embodiments of this application, and have the corresponding functional modules and beneficial effects of performing the methods. For technical details not described in detail in this embodiment, please refer to the methods provided in the embodiments of this application.

[0349] In this embodiment of the invention, after generating an anomaly reporting code for a task, the transport terminal displays the anomaly reporting code and / or sends it to the task status update device via a short-range communication protocol. Upon receiving the anomaly reporting code, the task status update device sends an anomaly reporting request to the server based on the code. Alternatively, the transport terminal sends an anomaly reporting request to the server based on the acquired location feedback image. Upon receiving an anomaly reporting request carrying either the task's anomaly reporting code or a location feedback image, the server determines whether the task is an anomalous task based on the code or image. If the task is anomalous, the server determines feedback information based on the task's appeal code and sends this information to the task status update device. Upon receiving the feedback information, the task status update device generates a document printing instruction for the task based on the appeal code, prints the appeal code on the task's document, broadcasts a task anomaly notification, and, after acquiring the appeal code, sends a task appeal request to the server. The server then determines whether the task is anomalous based on the received appeal request. Therefore, in this embodiment of the invention, the task status update device can obtain the abnormal reporting code by scanning the abnormal reporting code or by transmitting the abnormal reporting code through a short-range communication protocol, and send an abnormal reporting request. The device can then determine whether the task is abnormal based on the abnormal reporting code in the abnormal reporting request, and provide an appeal channel for the store through the appeal code. This allows for a second judgment when a task appeal request based on the appeal code is received, thereby improving the flexibility of abnormal reporting and the accuracy of the determination of responsibility between delivery capacity and the store.

[0350] Another embodiment of the present invention relates to a non-volatile storage medium for storing a computer-readable program for use by a computer to execute some or all of the above-described method embodiments.

[0351] That is, those skilled in the art will understand that all or part of the steps in the methods of the above embodiments can be implemented by a program instructing related hardware. This program is stored in a storage medium and includes several instructions to cause a device (which may be a microcontroller, chip, etc.) or processor to execute all or part of the steps of the methods described in the embodiments of this application. The aforementioned storage medium includes various media capable of storing program code, such as a USB flash drive, a portable hard drive, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, or an optical disk.

[0352] The above description is merely a preferred embodiment of this application and is not intended to limit this application. Various modifications and variations can be made to this application by those skilled in the art. Any modifications, equivalent substitutions, improvements, etc., made within the spirit and principles of this application should be included within the protection scope of this application.

Claims

1. An interaction method, applicable to a server, characterized in that, The method comprises: in response to receiving an abnormal report request, extracting an abnormal report code of a target task in the abnormal report request, the abnormal report request carrying the abnormal report code being sent by a task state updating device of a store to which the target task belongs, the abnormal report request comprising a task identifier of the target task; determining a first determination result of the target task according to the abnormal report code, the first determination result being used to represent whether the target task is an abnormal task; in response to the first determination result representing that the target task is an abnormal task, determining feedback information and a task state updating device identifier of the store to which the target task belongs, the feedback information comprising a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier; sending the feedback information to the task state updating device of the store to which the target task belongs, so that the task state updating device prints a task document of the target task, the task document comprising the complaint code and the task information; in response to receiving a task complaint request of the target task sent by the task state updating device of the store to which the target task belongs, determining a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task, the task complaint request being sent by the task state updating device of the store to which the target task belongs according to the complaint code collected.

2. The method of claim 1, wherein, The determination of the first determination result of the target task according to the abnormal report code comprises: obtaining task-related information of the target task according to the abnormal report code; in response to the task-related information satisfying an abnormal determination condition, determining that the first determination result represents that the target task is an abnormal task.

3. The method of claim 2, wherein, The task-related information comprises an arrival time length of a delivery capacity corresponding to the target task, the arrival time length representing a time length for the delivery capacity to arrive at a location of the store, the arrival time length being determined according to a receiving time of location arrival feedback information and a receiving time of the abnormal report request, the location arrival feedback information being used to represent that the delivery capacity arrives at the location of the store.

4. The method of claim 1, wherein, The determination of the second determination result of the target task according to the task complaint request comprises: in response to receiving the task complaint request within a predetermined time length, determining the second determination result of the target task according to the task complaint request.

5. The method according to claim 1 or 4, characterized in that, The determination of the second determination result of the target task according to the task complaint request comprises: obtaining a task processing state of the target task according to the task complaint request; in response to the task processing state representing that an article corresponding to the target task is ready, determining that the second determination result represents that the target task is not an abnormal task.

6. The method according to claim 1 or 4, characterized in that, The determination of the second determination result of the target task according to the task complaint request comprises: obtaining a task processing state of the target task according to the task complaint request; In response to the task processing state indicating that the item corresponding to the target task is not ready, a complaint entry display instruction or a complaint page link is sent to a store terminal to obtain task delivery proof information sent by the store terminal; In response to the task delivery proof information received indicating that the item corresponding to the target task is ready, it is determined that the second determination result indicates that the target task is not an abnormal task.

7. The method of claim 5, wherein, The task processing state of the target task is obtained according to the task complaint request, including: The task identification of the target task is obtained according to the task complaint request; The task processing state is obtained according to the task identification.

8. The method of claim 1, wherein, The method further includes: In response to the second determination result indicating that the target task is an abnormal task, or the task complaint request is not received, a time limit extension instruction is sent to a transport terminal, the time limit extension instruction being used to extend a second delivery time limit, the second delivery time limit being a time limit for a delivery transport corresponding to the target task to deliver an item of the target task to a demander corresponding to the target task.

9. The method according to claim 1 or 8, characterized in that, The method further includes: In response to the second determination result indicating that the target task is an abnormal task, or the task complaint request is not received, it is determined that a store corresponding to the target task does not deliver the target task according to a first delivery time limit of the target task, the first delivery time limit being a time limit for the store corresponding to the target task to deliver the item of the target task to the delivery transport corresponding to the target task.

10. The method of claim 1 or 8, wherein, The method further includes: In response to the first determination result or the second determination result indicating that the target task is not an abnormal task, it is determined that the delivery transport corresponding to the target task has an abnormal reporting behavior.

11. An interaction method for a task status update device of a store to which a target task belongs, characterized by, The method includes: In response to collecting an image of an abnormal reporting code of a target task, an abnormal reporting request is sent to a server according to the abnormal reporting code, so that the server determines a first determination result of the target task according to the abnormal reporting code, the abnormal reporting code being displayed by a transport terminal, the first determination result being used to indicate whether the target task is an abnormal task; Feedback information sent by the server is received, the feedback information including a complaint code of a target task and task information of the target task; A task document of the target task is printed, the task document including the complaint code and the task information; In response to collecting the complaint code, a task complaint request of the target task is sent to the server according to the complaint code to identify a responsible party from a delivery transport or a store corresponding to the target task.

12. The method of claim 11, wherein, The method further includes: The task abnormality prompt of the target task is broadcasted.

13. An interaction method suitable for a mobile terminal, characterized in that, The method includes: An abnormal reporting code of a target task is obtained, the abnormal reporting code being used to report that the target task is an abnormal task; displaying the abnormal report code, so that a task state updating device of a store to which the target task belongs collects an image of the abnormal report code, so that a server determines a first determination result of the target task according to the abnormal report code sent by the task state updating device, and determines a second determination result of the target task based on the first determination result and a complaint code of the target task collected by the task state updating device, so as to determine the responsible party from the delivery capacity or the store corresponding to the target task, the second determination result is determined according to a task complaint request, and the task complaint request is sent in response to the task state updating device collecting the complaint code.

14. The method of claim 13, wherein, The abnormal report code of the target task includes: In response to the position state of the delivery capacity corresponding to the target task representing that the delivery capacity arrives at the position of the store corresponding to the target task, the abnormal report code of the target task is obtained.

15. The method according to claim 13 or 14, characterized in that, The abnormal report code of the target task includes: generating the abnormal report code; or sending a code generation request of the target task to the server; obtaining the abnormal report code sent by the server, the abnormal report code is generated according to the code generation request.

16. The method of claim 13, wherein, The method further includes: sending position arrival feedback information to the server, the position arrival feedback information is used to represent that the delivery capacity corresponding to the target task arrives at the position of the store corresponding to the target task.

17. The method according to claim 13 or 16, characterized in that The method further includes: In response to receiving a time limit extension instruction, extending a second delivery time limit, the second delivery time limit is a time limit for the delivery capacity of the target task to deliver the goods of the target task to the demand party corresponding to the target task.

18. An interaction method, characterized in that, The method includes: obtaining an abnormal report code of a target task, the abnormal report code is used to report the target task as an abnormal task; displaying the abnormal report code, so that a task state updating device of a store to which the target task belongs collects an image of the abnormal report code; in response to collecting the image of the abnormal report code of the target task, sending an abnormal report request to a server according to the abnormal report code, the abnormal report code is displayed by a delivery capacity terminal; in response to receiving the abnormal report request, extracting the abnormal report code of the target task in the abnormal report request, the abnormal report request carrying the abnormal report code is sent by the task state updating device of the store to which the target task belongs, and the abnormal report request includes a task identifier of the target task; determining a first determination result of the target task according to the abnormal report code, the first determination result is used to represent whether the target task is an abnormal task; in response to the first determination result representing that the target task is an abnormal task, determining feedback information and a task state updating device identifier of the store to which the target task belongs, the feedback information includes a complaint code of the target task and task information of the target task, and the task information is determined according to the task identifier; sending the feedback information to the task state updating device of the store to which the target task belongs; receiving the feedback information sent by the server; printing a task sheet of the target task, the task sheet comprising the complaint code and the task information; in response to collecting the complaint code, sending a task complaint request of the target task to a server according to the complaint code; in response to receiving the task complaint request of the target task sent by a task state updating device of a store to which the target task belongs, determining a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task.

19. An interaction method, applicable to a server, characterized in that, The method comprises: in response to receiving an abnormal report request, extracting an abnormal report code of a target task in the abnormal report request, the abnormal report request being sent by a task state updating device of a store to which the target task belongs, the abnormal report request comprising a task identifier of the target task; determining a first determination result of the target task according to the abnormal report code, the first determination result being used to represent whether the target task is an abnormal task; in response to the first determination result representing that the target task is an abnormal task, determining feedback information and a task state updating device identifier of the store to which the target task belongs, the feedback information comprising a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier; sending the feedback information to the task state updating device of the store to which the target task belongs, so that the task state updating device prints a task sheet of the target task, the task sheet comprising the complaint code and the task information; in response to receiving the task complaint request of the target task sent by the task state updating device of the store to which the target task belongs, determining a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task, the task complaint request being sent by the task state updating device of the store to which the target task belongs according to the complaint code collected.

20. The method of claim 19, wherein, The determination of the first determination result of the target task according to the abnormal report code comprises: obtaining task related information of the target task according to the abnormal report code; in response to the task related information satisfying an abnormal determination condition, determining that the first determination result represents that the target task is an abnormal task.

21. The method of claim 20, wherein, The task related information comprises an arrival time length of a delivery capacity corresponding to the target task, the arrival time length representing a time length for the delivery capacity to arrive at a location of the store, the arrival time length being determined according to a receiving time of location arrival feedback information and a receiving time of the abnormal report request, the location arrival feedback information being used to represent that the delivery capacity arrives at the location of the store.

22. The method of claim 19, wherein, The determination of the second determination result of the target task according to the task complaint request comprises: in response to receiving the task complaint request within a predetermined time length, determining the second determination result of the target task according to the task complaint request.

23. The method of claim 19 or 22, wherein, The determination of the second determination result of the target task according to the task complaint request comprises: acquire a task processing state of the target task according to the task complaint request; in response to the task processing state representing that the item corresponding to the target task is ready, determine that the second determination result represents that the target task is not an abnormal task.

24. The method of claim 19 or 22, wherein, The method comprises: acquiring a task processing state of the target task according to the task complaint request; in response to the task processing state representing that the item corresponding to the target task is not ready, sending a complaint entry display instruction or a complaint page link to a store terminal to acquire task delivery proof information sent by the store terminal; in response to the received task delivery proof information representing that the item corresponding to the target task is ready, determining that the second determination result represents that the target task is not an abnormal task.

25. The method of claim 23, wherein, The method comprises: acquiring a task processing state of the target task according to the task complaint request; acquiring a task identification of the target task according to the task complaint request; 26. The method of claim 19, wherein, acquiring the task processing state according to the task identification. The method further comprises:

27. The method of claim 19 or 26, wherein, in response to the second determination result representing that the target task is an abnormal task, or that the task complaint request is not received, sending a time limit extension instruction to a delivery terminal, the time limit extension instruction being used to extend a second delivery time limit, the second delivery time limit being a time limit for a delivery capacity corresponding to the target task to deliver an item of the target task to a demander corresponding to the target task. The method further comprises:

28. The method of claim 19 or 26, wherein, in response to the second determination result representing that the target task is an abnormal task, or that the task complaint request is not received, determining that a store corresponding to the target task does not deliver the target task according to a first delivery time limit of the target task, the first delivery time limit being a time limit for the store corresponding to the target task to deliver the item of the target task to the delivery capacity corresponding to the target task. The method further comprises:

29. An interaction method for a task status updating device of a store to which a target task belongs, characterized by, in response to the first determination result or the second determination result representing that the target task is not an abnormal task, determining that the delivery capacity corresponding to the target task has an abnormal reporting behavior. The method comprises: in response to receiving an abnormal reporting code of a target task, sending an abnormal reporting request to a server according to the abnormal reporting code, so that the server determines a first determination result of the target task according to the abnormal reporting code, the abnormal reporting code being sent by a delivery terminal through a close-range communication protocol, the first determination result being used to represent whether the target task is an abnormal task; receiving feedback information sent by the server, the feedback information including a complaint code of a target task and task information of the target task; printing a task document of the target task, the task document including the complaint code and the task information; 30. The method of claim 29, wherein, in response to collecting the complaint code, sending a task complaint request of the target task to the server according to the complaint code, so as to identify a responsible party from a delivery capacity or a store corresponding to the target task. The method further comprises:

31. An interaction method, applicable to a transport terminal, characterized in that, announcing a task abnormality prompt of the target task. The method comprises: Obtaining an exception report code of a target task, the exception report code being used for reporting the target task as an exception task; Sending the exception report code to a task state updating device of a store to which the target task belongs through a short-distance communication protocol, so that a server determines a first determination result of the target task according to the exception report code sent by the task state updating device, and determines a second determination result of the target task based on the first determination result and a complaint code of the target task collected by the task state updating device, to determine a responsible party from a delivery capacity or a store corresponding to the target task, the second determination result being determined according to a task complaint request, and the task complaint request being sent in response to the task state updating device collecting the complaint code.

32. The method of claim 31, wherein, The obtaining of the exception report code of the target task comprises: In response to a position state of a delivery capacity corresponding to the target task representing that the delivery capacity arrives at a position of a store corresponding to the target task, obtaining an exception report code of a target task.

33. The method of claim 31 or 32, wherein, The obtaining of the exception report code of the target task comprises: Generating the exception report code; or Sending a code generation request of the target task to a server; Obtaining the exception report code sent by the server, the exception report code being generated according to the code generation request.

34. The method of claim 31, wherein, The method further comprises: Sending position arrival feedback information to a server, the position arrival feedback information being used for representing that a delivery capacity corresponding to the target task arrives at a position of a store corresponding to the target task.

35. The method of claim 31 or 34, wherein, The method further comprises: In response to receiving a time limit extension instruction, extending a second delivery time limit, the second delivery time limit being a time limit for a delivery capacity of the target task to deliver an item of the target task to a demand party corresponding to the target task.

36. An interaction method, characterized by, The method comprises: Obtaining an exception report code of a target task, the exception report code being used for reporting the target task as an exception task; Sending the exception report code to a task state updating device of a store to which the target task belongs through a short-distance communication protocol; In response to receiving the exception report code of the target task, sending an exception report request to a server according to the exception report code, the exception report code being sent by a delivery capacity terminal through a short-distance communication protocol; In response to receiving the exception report request, extracting an exception report code of a target task in the exception report request, the exception report request carrying the exception report code being sent by a task state updating device of a store to which the target task belongs, the exception report request including a task identifier of the target task; Determining a first determination result of the target task according to the exception report code, the first determination result being used for representing whether the target task is an exception task; In response to the first determination result representing that the target task is an exception task, determining feedback information and a task state updating device identifier of a store to which the target task belongs, the feedback information including a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier; sending the feedback information to a task state updating device of a store to which the target task belongs; receiving the feedback information sent by the server; printing a task document of the target task, the task document including the complaint code and the task information; sending, in response to collecting the complaint code, a task complaint request of the target task to the server according to the complaint code; determining, in response to receiving the task complaint request of the target task sent by the task state updating device of the store to which the target task belongs, a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task.

37. An interaction method, applicable to a server, characterized in that, The method comprises: extracting, in response to receiving an abnormal report request, a location feedback image of a target task in the abnormal report request, the abnormal report request being sent by a transport terminal, the abnormal report request including a task identifier of the target task; determining a first determination result of the target task according to the location feedback image, the first determination result being used to represent whether the target task is an abnormal task; determining, in response to the first determination result representing that the target task is an abnormal task, feedback information and a task state updating device identifier of a store to which the target task belongs, the feedback information including a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier; sending the feedback information to the task state updating device of the store to which the target task belongs, so that the task state updating device prints a task document of the target task, the task document including the complaint code and the task information; determining, in response to receiving a task complaint request of the target task sent by the task state updating device of the store to which the target task belongs, a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task, the task complaint request being sent by the task state updating device of the store to which the target task belongs according to the complaint code.

38. The method of claim 37, wherein, The determining a first determination result of the target task according to the location feedback image comprises: determining a location state of a delivery transport corresponding to the target task according to the location feedback image, the location state being used to represent whether the delivery transport reaches a location of a store corresponding to the target task; in response to the location state representing that the delivery transport reaches the location of the store corresponding to the target task, obtaining task-related information of the target task; in response to the task-related information satisfying an abnormal determination condition, determining that the first determination result represents that the target task is an abnormal task.

39. The method of claim 38, wherein, The task-related information includes an arrival time length of a delivery capacity corresponding to the target task, the arrival time length representing a time length for the delivery capacity to arrive at a location of the store, and the arrival time length being determined according to a receiving time of location arrival feedback information and a receiving time of the abnormal report request, the location arrival feedback information being used to represent that the delivery capacity arrives at the location of the store.

40. The method of claim 37, wherein, The second determination result of the target task according to the task complaint request includes: In response to receiving the task complaint request within a predetermined time length, determining a second determination result of the target task according to the task complaint request.

41. The method of claim 37 or 40, wherein, The second determination result of the target task according to the task complaint request includes: Obtaining a task processing state of the target task according to the task complaint request; In response to the task processing state representing that the goods corresponding to the target task are ready, determining that the second determination result represents that the target task is not an abnormal task.

42. The method of claim 37 or 40, wherein, The second determination result of the target task according to the task complaint request includes: Obtaining a task processing state of the target task according to the task complaint request; In response to the task processing state representing that the goods corresponding to the target task are not ready, sending a complaint entry display instruction or a complaint page link to the store terminal to obtain task delivery proof information sent by the store terminal; In response to the received task delivery proof information representing that the goods corresponding to the target task are ready, determining that the second determination result represents that the target task is not an abnormal task.

43. The method of claim 41, wherein, The second determination result of the target task according to the task complaint request includes: Obtaining a task processing state of the target task according to the task complaint request; Obtaining the task processing state according to the task identification.

44. The method of claim 37, wherein, The method further includes: In response to the second determination result representing that the target task is an abnormal task, or the task complaint request is not received, sending a time limit extension instruction to the capacity terminal, the time limit extension instruction being used to extend a second delivery time limit, the second delivery time limit being a time limit for a delivery capacity of the target task to deliver goods of the target task to a demand party corresponding to the target task.

45. The method of claim 37 or 44, wherein, The method further includes: In response to the second determination result representing that the target task is an abnormal task, or the task complaint request is not received, determining that the store corresponding to the target task does not deliver the target task according to a first delivery time limit of the target task, the first delivery time limit being a time limit for a store corresponding to the target task to deliver goods of the target task to a delivery capacity corresponding to the target task.

46. The method of claim 37 or 44, wherein, The method further includes: In response to the first determination result or the second determination result representing that the target task is not an abnormal task, determining that the delivery capacity corresponding to the target task has an abnormal report behavior.

47. An interaction method, suitable for a task status update device of a store to which a target task belongs, characterized in that, The method includes: receive feedback information sent by a server, the feedback information including a complaint code of a target task and task information of the target task, the feedback information being sent by the server in response to a first determination result of the target task indicating that the target task is an abnormal task, the first determination result being determined according to a position feedback image of the target task in an abnormal report request sent by a terminal of a delivery capacity; print a task sheet of the target task, the task sheet including the complaint code and the task information; in response to collecting the complaint code, send a task complaint request of the target task to the server according to the complaint code, so as to determine a responsible party from a delivery capacity or a store corresponding to the target task.

48. The method of claim 47, wherein, The method further includes: broadcast a task abnormality prompt of the target task.

49. An interaction method, applicable to a mobile terminal, comprising the steps of: The method includes: obtain a position feedback image; generate an abnormal report request according to the position feedback image; send the abnormal report request to a server, so that the server determines a first determination result of a target task according to the position feedback image, and determines a second determination result of the target task based on the first determination result and a complaint code of the target task collected by a task state updating device, so as to determine a responsible party from a delivery capacity or a store corresponding to the target task, the second determination result being determined according to a task complaint request sent in response to the complaint code collected by the task state updating device.

50. The method of claim 49, wherein, The method further includes: send position arrival feedback information to the server, the position arrival feedback information being used to indicate that a delivery capacity corresponding to the target task arrives at a position of a store corresponding to the target task.

51. The method of claim 49 or 50, wherein, The method further includes: in response to receiving a time limit extension instruction, extend a second delivery time limit, the second delivery time limit being a time limit for the delivery capacity of the target task to deliver an item of the target task to a demand party corresponding to the target task.

52. An interaction method, comprising: The method includes: obtain a position feedback image, the feedback image being used to determine a position state of a delivery capacity corresponding to a target task, the position state being used to indicate whether the delivery capacity arrives at a position of a store corresponding to the target task; generate an abnormal report request according to the position feedback image; send the abnormal report request to a server; in response to receiving the abnormal report request, extract a position feedback image of a target task in the abnormal report request, the abnormal report request carrying the position feedback image being sent by a terminal of a delivery capacity, the abnormal report request including a task identifier of the target task; determine a first determination result of the target task according to the position feedback image, the first determination result being used to indicate whether the target task is an abnormal task; in response to the first determination result indicating that the target task is an abnormal task, determine feedback information and a task state updating device identifier of a store to which the target task belongs, the feedback information including a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier; sending the feedback information to a task state updating device of a store to which the target task belongs; receiving the feedback information sent by the server; printing a task document of the target task, the task document including the complaint code and the task information; in response to collecting the complaint code, sending a task complaint request of the target task to the server according to the complaint code; in response to receiving the task complaint request of the target task sent by the task state updating device of the store to which the target task belongs, determining a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task.

53. An interactive device adapted for use with a server, the interactive device comprising: The device comprises: an encoding extraction unit configured to extract an abnormal report code of a target task in an abnormal report request in response to receiving the abnormal report request, the abnormal report request being sent by a task state updating device of a store to which the target task belongs, and the abnormal report request including a task identifier of the target task; a first result determination unit configured to determine a first determination result of the target task according to the abnormal report code, the first determination result being used to represent whether the target task is an abnormal task; a feedback information determination unit configured to determine feedback information and a task state updating device identifier of a store to which the target task belongs in response to the first determination result representing that the target task is an abnormal task, the feedback information including a complaint code of the target task and task information of the target task, and the task information being determined according to the task identifier; a feedback information sending unit configured to send the feedback information to the task state updating device of the store to which the target task belongs, so that the task state updating device prints a task document of the target task, the task document including the complaint code and the task information; a second result determination unit configured to determine a second determination result of the target task according to a task complaint request of the target task in response to receiving the task complaint request sent by the task state updating device of the store to which the target task belongs, the second determination result being used to represent whether the target task is an abnormal task, and the task complaint request being sent by the task state updating device of the store to which the target task belongs according to the complaint code collected.

54. An interactive device adapted for use with a task status updating apparatus of a store to which a target task is assigned, characterized by, The device comprises: a first request sending unit configured to send an abnormal report request to a server according to an abnormal report code of a target task in response to collecting an image of the abnormal report code, so that the server determines a first determination result of the target task according to the abnormal report code, the abnormal report code being displayed by a terminal, and the first determination result being used to represent whether the target task is an abnormal task; a feedback information receiving unit configured to receive feedback information sent by the server, the feedback information including a complaint code of a target task and task information of the target task; a document printing unit configured to print a task document of the target task, the task document including the complaint code and the task information; and a document printing unit configured to print a task document of the target task, the task document including the complaint code and the task information. A second request sending unit is configured to, in response to collecting the complaint code, send a task complaint request of the target task to a server according to the complaint code, so as to determine a responsible party from a delivery capacity or a store corresponding to the target task.

55. An interactive device suitable for a transportation terminal, characterized in that, The device comprises: An encoding obtaining unit is configured to obtain an abnormal report code of a target task, the abnormal report code being used for reporting the target task as an abnormal task; An encoding display unit is configured to display the abnormal report code, so that a task state updating device of a store to which the target task belongs collects an image of the abnormal report code, so that a server determines a first determination result of the target task according to the abnormal report code sent by the task state updating device, and determines a second determination result of the target task based on the first determination result and a complaint code of the target task collected by the task state updating device, so as to determine a responsible party from a delivery capacity or a store corresponding to the target task, the second determination result being determined according to a task complaint request, and the task complaint request being sent in response to the task state updating device collecting the complaint code.

56. An interactive device adapted for use with a server, the interactive device comprising: The device comprises: An encoding extraction unit is configured to, in response to receiving an abnormal report request, extract an abnormal report code of a target task in the abnormal report request, the abnormal report request carrying the abnormal report code being sent by a task state updating device of a store to which the target task belongs, and the abnormal report request including a task identifier of the target task; A first result determination unit is configured to determine a first determination result of the target task according to the abnormal report code, the first determination result being used to represent whether the target task is an abnormal task; A feedback information determination unit is configured to, in response to the first determination result representing that the target task is an abnormal task, determine feedback information and a task state updating device identifier of a store to which the target task belongs, the feedback information including a complaint code of the target task and task information of the target task, and the task information being determined according to the task identifier; A feedback information sending unit is configured to send the feedback information to the task state updating device of the store to which the target task belongs, so that the task state updating device prints a task document of the target task, the task document including the complaint code and the task information; A second result determination unit is configured to, in response to receiving a task complaint request of the target task sent by the task state updating device of the store to which the target task belongs, determine a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task, and the task complaint request being sent by the task state updating device of the store to which the target task belongs according to the complaint code.

57. An interactive device adapted for use with a task status updating apparatus of a store to which a target task is assigned, characterized by, The device comprises: The first request sending unit is configured to, in response to receiving an abnormal report code of a target task, send an abnormal report request to a server according to the abnormal report code, so that the server determines a first determination result of the target task according to the abnormal report code, the abnormal report code being sent by a terminal through a short-distance communication protocol, and the first determination result being used to represent whether the target task is an abnormal task; The feedback information receiving unit is configured to receive feedback information sent by the server, the feedback information including an appeal code of the target task and task information of the target task; The bill printing unit is configured to print a task bill of the target task, the task bill including the appeal code and the task information; The second request sending unit is configured to, in response to collecting the appeal code, send a task appeal request of the target task to the server according to the appeal code, so as to identify a responsible party from a delivery capacity or a store corresponding to the target task.

58. An interactive device suitable for a transportation terminal, characterized in that, The device comprises: The code obtaining unit is configured to obtain an abnormal report code of a target task, the abnormal report code being used to report that the target task is an abnormal task; The code sending unit is configured to send the abnormal report code to a task state updating device of a store to which the target task belongs through a short-distance communication protocol, so that the server determines a first determination result of the target task according to the abnormal report code sent by the task state updating device, and determines a second determination result of the target task based on the first determination result and an appeal code of the target task collected by the task state updating device, so as to identify a responsible party from a delivery capacity or a store corresponding to the target task, the second determination result being determined according to a task appeal request, the task appeal request being sent in response to the task state updating device collecting the appeal code.

59. An interactive device adapted for use with a server, the interactive device comprising: The device comprises: The image extracting unit is configured to, in response to receiving an abnormal report request, extract a position feedback image of a target task in the abnormal report request, the abnormal report request carrying the position feedback image being sent by a terminal, and the abnormal report request including a task identifier of the target task; The first result determining unit is configured to determine a first determination result of the target task according to the position feedback image, the first determination result being used to represent whether the target task is an abnormal task; The feedback information determining unit is configured to, in response to the first determination result representing that the target task is an abnormal task, determine feedback information and a task state updating device identifier of a store to which the target task belongs, the feedback information including an appeal code of the target task and task information of the target task, and the task information being determined according to the task identifier; The feedback information sending unit is configured to send the feedback information to the task state updating device of the store to which the target task belongs, so that the task state updating device prints a task bill of the target task, the task bill including the appeal code and the task information. A second result determination unit is configured to determine a second determination result of the target task according to a task complaint request of the target task in response to receiving the task complaint request sent by the task state updating device of the store to which the target task belongs, the second determination result being used to represent whether the target task is an abnormal task, and the task complaint request being sent by the task state updating device of the store to which the target task belongs according to the complaint code collected.

60. An interactive device adapted for use with a task status updating apparatus of a store to which a target task is assigned, characterized by, The device comprises: A feedback information receiving unit is configured to receive feedback information sent by a server, the feedback information comprising a complaint code of a target task and task information of the target task, the feedback information being sent by the server in response to a first determination result of the target task representing that the target task is an abnormal task, the first determination result being determined according to a position feedback image of the target task in an abnormal report request sent by a transport terminal; A bill printing unit is configured to print a task bill of the target task, the task bill comprising the complaint code and the task information; A request sending unit is configured to send a task complaint request of the target task to the server according to the complaint code in response to collecting the complaint code, so as to identify a responsible party from a delivery transport or a store corresponding to the target task.

61. An interactive device adapted for use with a mobile terminal, the interactive device comprising: The device comprises: An image acquisition unit is configured to acquire a position feedback image; A request generation unit is configured to generate an abnormal report request according to the position feedback image; A request sending unit is configured to send the abnormal report request to a server, so that the server determines a first determination result of a target task according to the position feedback image, and determines a second determination result of the target task based on the first determination result and a complaint code of the target task collected by a task state updating device, so as to identify a responsible party from a delivery transport or a store corresponding to the target task, the second determination result being determined according to a task complaint request sent in response to the task state updating device collecting the complaint code.

62. A task status updating apparatus characterized by comprising: It comprises: An image acquisition device; A communication device; A control device is configured to send an abnormal report request to a server according to an abnormal report code of a target task in response to collecting the abnormal report code, so that the server determines a first determination result of the target task according to the abnormal report code, the abnormal report code being displayed by a transport terminal, the first determination result being used to represent whether the target task is an abnormal task, receive feedback information sent by a server, the feedback information comprising a complaint code of a target task and task information of the target task, print a task bill of the target task, the task bill comprising the complaint code and the task information, and send a task complaint request of the target task to the server according to the complaint code in response to collecting the complaint code.

63. A task status updating device, characterized by, It comprises: An image acquisition device; A communication device; The control device is configured to, in response to receiving an abnormal report code of a target task, send an abnormal report request to a server according to the abnormal report code, so that the server determines a first determination result of the target task according to the abnormal report code, the abnormal report code is sent by a transport terminal through a close-range communication protocol, the first determination result is used to represent whether the target task is an abnormal task, receive feedback information sent by the server, the feedback information includes a complaint code of the target task and task information of the target task, print a task document of the target task, the task document includes the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request of the target task to the server according to the complaint code.

64. A task status updating device, characterized by Comprise: An image acquisition device; A communication device; A control device configured to receive feedback information sent by a server, the feedback information including a complaint code of a target task and task information of the target task, print a task document of the target task, the task document including the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request of the target task to the server according to the complaint code, to identify the responsible party from the delivery capacity or the store corresponding to the target task, the feedback information is sent by the server in response to the first determination result of the target task representing that the target task is an abnormal task, the first determination result is determined according to the position feedback image of the target task in the abnormal report request, and the abnormal report request is sent by a transport terminal.

65. An interactive system, characterized by Comprise: A server configured to, in response to receiving an abnormal report request, extract an abnormal report code of a target task in the abnormal report request, the abnormal report request including a task identifier of the target task, determine a first determination result of the target task according to the abnormal report code, the first determination result being used to represent whether the target task is an abnormal task, in response to the first determination result representing that the target task is an abnormal task, determining feedback information and a task state update device identifier of a store to which the target task belongs, the feedback information including a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier, sending the feedback information to a task state update device of the store to which the target task belongs, and in response to receiving a task complaint request of the target task sent by the task state update device of the store to which the target task belongs, determining a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an abnormal task; The task state updating device is configured to, in response to collecting an image of an exception report code of a target task, send an exception report request to a server according to the exception report code, receive feedback information sent by the server, print a task document of the target task, the task document including the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request of the target task to the server according to the complaint code. And The transport terminal is configured to obtain an exception report code of a target task, the exception report code being used for reporting the target task as an exception task, and display the exception report code.

66. An interactive system, characterized by Including: The server is configured to, in response to receiving an exception report request, extract an exception report code of a target task in the exception report request, the exception report request including a task identifier of the target task, determine a first determination result of the target task according to the exception report code, the first determination result being used to represent whether the target task is an exception task, in response to the first determination result representing that the target task is an exception task, determine feedback information and a task state updating device identifier of a store to which the target task belongs, the feedback information including a complaint code of the target task and task information of the target task, the task information being determined according to the task identifier, send the feedback information to the task state updating device of the store to which the target task belongs, and in response to receiving a task complaint request of the target task sent by the task state updating device of the store to which the target task belongs, determine a second determination result of the target task according to the task complaint request, the second determination result being used to represent whether the target task is an exception task; The task state updating device is configured to, in response to receiving an exception report code of a target task, send an exception report request to a server according to the exception report code, receive feedback information sent by the server, print a task document of the target task, the task document including the complaint code and the task information, and in response to collecting the complaint code, send a task complaint request of the target task to the server according to the complaint code. And The transport terminal is configured to obtain an exception report code of a target task, the exception report code being used for reporting the target task as an exception task, and send the exception report code to a task state updating device of a store to which the target task belongs through a near distance communication protocol.

67. An interactive system, characterized by Including: The server is configured to, in response to receiving an abnormal report request, extract a location feedback image of a target task in the abnormal report request, the abnormal report request including a task identifier of the target task, determine a first determination result of the target task according to the location feedback image, the first determination result being used to represent whether the target task is an abnormal task, in response to the first determination result representing that the target task is an abnormal task, determine feedback information and a task state update device identifier of a store to which the target task belongs, the feedback information including an appeal code of the target task and task information of the target task, the task information being determined according to the task identifier, send the feedback information to a task state update device of the store to which the target task belongs, and in response to receiving a task appeal request of the target task sent by the task state update device of the store to which the target task belongs, determine a second determination result of the target task according to the task appeal request, the second determination result being used to represent whether the target task is an abnormal task; The task state update device is configured to receive the feedback information sent by the server, print a task document of the target task, the task document including the appeal code and the task information, and in response to collecting the appeal code, send a task appeal request of the target task to the server according to the appeal code. And The transport terminal is configured to obtain a location feedback image, generate an abnormal report request according to the location feedback image, and send the abnormal report request to the server.

68. An electronic device, comprising: a memory and a processor, wherein: The memory is configured to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement the method according to any one of claims 1-52.

69. A computer-readable storage medium, characterized in that, The computer readable storage medium stores a computer program, and the computer program is executed by the processor to implement the method according to any one of claims 1-52.

70. A computer program product, characterised in that, The computer program product includes computer programs / instructions, and the computer programs / instructions are executed by the processor to implement the method according to any one of claims 1-52.

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