Defect-tolerant handling method and system for one-piece and one-office process

Abstract

The invention discloses a defect-tolerant handling method and a defect-tolerant handling system for a one-item and one-office process, which are characterized in that materials needing to be submitted and electronic form fields needing to be filled are determined according to events needing to be handled, labels are set, priorities of the materials needing to be submitted and the electronic form fields needing to be filled are configured according to the labels, and a submission process is generated; according to the actually submitted data of materials to be submitted and the labels of the fields to be filled, updating the submission process according to the configured label priority to obtain an updated submission process; and respectively obtaining corresponding process material data and process fields based on the actually submitted material data to be submitted and the fields to be filled, and carrying out defect complementing on the updated submission process. The submission process generated through series-parallel connection of the flow chart is clearer and more ordered, first acceptance and subsequent completion are performed under the condition that materials are allowed to be incomplete through defect-tolerant configuration, service delay caused by incomplete materials can be reduced, consistency and integrity of data are guaranteed, and meanwhile efficiency is improved.

Description

Technical Field

[0001] The present invention relates to the field of e-government affairs, and in particular to a method and system for handling matters in a one-stop process with tolerance for missing items. Background Art

[0002] One form of "one thing at a time" is "process tolerance", that is, for the items handled in series, the post-item can be handled when the pre-item is not completed and some materials required for the post-item are generated. This form has a good pressure-reducing effect on the overall handling time of one thing, making the people who handle the matter feel more fulfilled. However, due to the process of "process tolerance", the original series-parallel relationship of the items in one thing is essentially changed, and the series post-item is changed to be handled in parallel with the original pre-item. For the one-thing configuration system under the existing technology, due to the different series-parallel flow charts, normal handling and process tolerance can only be configured as different things, and then multiple things with similar names will be disclosed to the public, such as "XX one thing (normal handling)" and "XX one thing (process tolerance)". It is difficult for the people who handle the matter to accurately judge which one should be applied for. If they do not meet the conditions and choose "XX one thing (process tolerance)", it is easy to cause the return of the case; for the government service management department, every time the number of cases handled by the time and region is statistically analyzed, it is necessary to manually add or carry out targeted transformation of the statistical analysis system, which is not convenient for timely statistics.

[0003] In addition, the approval system of industry departments also needs to have a complete set of functions that support incomplete application and receive less application information to run in parallel with the original business logic, which will also increase a lot of development costs. Therefore, the existing technology has the following technical problems:

[0004] Since the actual processes for normal handling of joint matters in one matter and the process-incomplete handling in different situations are different, the existing system cannot be compatible with both normal handling and process-incomplete handling in different situations in "one set of one matter configuration data", resulting in the inability to ensure that they are automatically merged into the same matter during statistical analysis, which easily leads to a high frequency of returns and low efficiency due to incorrect selection. Summary of the invention

[0005] The technical problem to be solved by the present invention is that it is impossible to simultaneously be compatible with normal processing and process tolerance processing under different circumstances in "one set of one thing configuration data". The purpose is to provide a method and system for one-time processing of process tolerance processing. On the basis of the serial and parallel relationship of matters defined by the business rules of the original processing matters, the processing order of each matter in the specific application that meets the process tolerance conditions is recombined based on the situation guidance options, and can be compatible with normal processing and process tolerance processing of multiple matters at different serial levels according to different business rules. By automatically determining the materials to be submitted and the electronic form fields to be filled in, the time and error rate of manual operation are reduced, and the efficiency of handling is improved. By configuring the process tolerance label, the generated submission process is clearer and more orderly. By obtaining the tolerance configuration, it is allowed to accept first and then supplement it when certain materials or information are incomplete. This can reduce service delays caused by incomplete materials. The system can make decisions in a data-driven manner, optimize resource allocation and process management, ensure data consistency and integrity, and improve efficiency.

[0006] The present invention is achieved through the following technical solutions:

[0007] The first aspect of the present invention provides a method for handling a matter in a one-time process with tolerance for missing items, comprising the following specific steps:

[0008] Obtain the process tolerance service scenarios that match the business rules, and configure the materials and electronic form process tolerance fields that allow process tolerance under different scenario options;

[0009] When creating a task for handling pre-processing matters in series, obtain the situation items selected by the applicant, the materials submitted, the process tolerance materials of the post-processing matters, and the process tolerance fields of the electronic form, and determine whether the materials submitted by the applicant, the form fields plus the process tolerance materials, and the process tolerance fields of the form meet the submission standards for the normal handling of post-processing matters;

[0010] If it is determined that the submission criteria for the normal handling of the post-processing joint matters are met, a post-processing task will be created at the same time, and the replacement materials for the missing materials will be generated and distributed together with the submitted materials;

[0011] If it is judged that the post-processing joint matters do not meet the normal submission standards, the post-processing matters will be processed normally according to the sequence of the one-issue serial and parallel flow chart;

[0012] When the predecessor item generates result materials and result fields, the result materials and result fields generated by the predecessor item are distributed to the successor items that are handled in the process.

[0013] A second aspect of the present invention provides a system for handling one thing at a time and allowing for missing items, comprising:

[0014] The configuration scheduling subsystem is used to configure the rules for handling process tolerance of one matter, including determining the materials to be submitted and the electronic form fields to be filled in, process materials and process fields according to the matters to be handled, setting process tolerance labels for process materials and process fields that allow process tolerance, and determining the committed time limit for handling one matter according to the processing time limit of each matter in one matter.

[0015] The comprehensive acceptance subsystem is used to obtain the data of materials to be submitted and process materials, the fields to be filled in and process fields, and the tolerance labels of process materials and process fields for a matter; obtain the data of materials actually submitted and the fields actually filled in for a specific application, update the handling process according to the configured process tolerance labels, obtain the updated handling process, and create a matter handling task based on the updated handling process; obtain the result materials and result fields of the matter handling, and complete the updated handling process according to the tolerance labels;

[0016] The processing time subsystem includes a real processing time limit calculation module, and the real processing time limit calculation module is used to calculate the real processing time limit of a specific application according to the updated processing flow.

[0017] Furthermore, the configuration arrangement subsystem includes a material configuration module, an electronic form field configuration module, a situation guidance configuration module and a handling commitment time limit configuration module;

[0018] The material configuration module is used to configure the materials to be submitted and the process materials submitted by the user during the processing. The process materials are the same materials as the processing result materials generated by the series connection of the pre-processing items and the application materials for the post-processing items;

[0019] The electronic form field configuration module is used to configure the fields to be filled in and the process fields of the electronic form filled in by the user. The process fields are also the same fields as the information fields of the processing results generated by the serial preceding matters and the fields to be filled in the subsequent matters application form.

[0020] The situation guidance configuration module is used to configure the situation matters to be handled, the materials to be submitted, the situation process materials and process material tolerance labels, the situation process fields and process field tolerance labels;

[0021] Materials required for the situation described above: Select from all materials configured in the material configuration module;

[0022] The situation process materials are selected from all materials configured in the material configuration module, and the situation process materials are configured to determine whether they support process tolerance labels and the source of attachments; the attachment sources include but are not limited to obtaining from the electronic certificate / electronic material library of the integrated government affairs platform, being pushed by the matter approval system along with the case handling process, and directly obtaining from independent systems built by industry departments;

[0023] Fields to be filled in the described situation: Select from all fields in the electronic form field configuration module;

[0024] The situation process field: is selected from all fields configured in the electronic form field configuration module, and the situation process field is configured to determine whether to support process tolerance labels and field value acquisition sources; the field value acquisition source is obtained from the archive of the integrated government affairs platform, pushed by the matter approval system along with the case handling process, or obtained from an independent system built by an industry department;

[0025] Furthermore, the handling commitment time limit configuration module is used to determine the handling commitment time limit of an event, specifically including:

[0026] The maximum and minimum committed time limits for handling an event are automatically calculated and then confirmed by the user.

[0027] The automatic calculation of the maximum committed time limit for handling a matter specifically includes:

[0028] Get the serial and parallel process of the matters configured by the user, and the promised time limit for all matters to be handled,

[0029] Identify the time limit bases of all serial levels in the serial and parallel process of matters configured by the user, add up all the time limit bases, and obtain the maximum promised time limit for handling. The time limit base of the serial level refers to the largest promised time limit for handling of multiple matters that can be created simultaneously in the serial and parallel process of matters configured by the user.

[0030] The automatic calculation of the minimum committed time limit for handling a matter specifically includes:

[0031] Get the serial and parallel process of the matters configured by the user, and the promised time limit for all matters to be handled,

[0032] Traversing all the situation guidance options, if the current situation guidance option has process materials that support materials or field process tolerance, then obtaining the process materials or process fields that generate the situation guidance option;

[0033] in,

[0034] The serial level of the situation to-do items corresponding to the situation guidance options in the serial-parallel relationship diagram is calculated as: the same as the serial level of other items that generate the process material or process word;

[0035] If there are multiple process materials or process fields supporting process tolerance in the same situation guidance option, the same process material or process field supporting process tolerance is configured to be generated by different matters, and the process materials or process fields configured in the situation guidance option are generated by different matters, then the serial level of the situation to-do matters corresponding to the situation guidance option shall be counted as the same as the matter with the smallest serial level;

[0036] If the application materials of a certain matter are not configured as result materials by any other matter, the serial level of the matter remains unchanged in the serial-parallel relationship diagram;

[0037] Identify the time limit bases of all serial levels after the serial level of the matter changes and add them up to obtain the minimum committed time limit for handling the matter.

[0038] Furthermore, the comprehensive acceptance subsystem includes a process tolerance flow processing module, a process tolerance supplementary processing module and a material field distribution module.

[0039] Furthermore, the process tolerance process processing module is used to determine whether the post-process items support process tolerance processing according to the situation guidance configuration module when creating a series of pre-processing tasks, and update the processing flow according to the tolerance judgment result. The process of updating the processing flow according to the tolerance judgment result specifically includes:

[0040] Obtain the situation items, all matters to be handled, initial handling process, actual submitted materials, actual filled-in fields of the specific service application, as well as the situation submittable materials, situation fields to be filled-in, situation process materials and situation process fields configured in the post-process items of the configuration scheduling subsystem;

[0041] According to the initial processing flow, all the post-processing items that are connected in series with the items to be created for the processing task are traversed, and the actual submitted materials, the actual filled-in fields and the post-processing item configuration in the configuration scheduling subsystem are verified for incomplete processing;

[0042] If the verification is passed, a post-processing task will be created at the same time

[0043] If the verification fails, a subsequent matter processing task will be created after the preceding matters are completed according to the initial processing flow sequence.

[0044] The process of handling and verifying missing documents specifically includes:

[0045] The materials that should be submitted in all cases of post-check configuration only include the materials actually submitted, the materials that were not submitted and are non-essential materials, and the materials that were not submitted and are incomplete in the process;

[0046] The fields that should be filled in all situations of post-process item configuration for verification only include the fields that are actually filled in, the fields that are not filled in and are non-essential fields, and the fields that are not filled in and are configured as process-tolerance fields.

[0047] The process tolerance materials: the supporting process tolerance tags are configured in the situation process materials, and there is no real material when creating the processing task.

[0048] The process tolerance field: the supporting process tolerance label is configured in the situation process field, and there is no field value when creating a processing task.

[0049] The process tolerance flow processing module also includes generating alternative materials for process tolerance materials and combining them with the actual submitted materials into the processing task of post-event matters.

[0050] Furthermore, the process tolerance post-processing module is used to record the post-processing tasks and process tolerance materials and process tolerance fields that have passed the process tolerance verification;

[0051] According to the process tolerance materials and process tolerance fields, the material retrieval interface corresponding to the process tolerance materials and process tolerance fields is connected to receive the completion result materials and result fields of the serial pre-condition matters;

[0052] Handle the post-process tolerance matters, process tolerance materials, and process tolerance fields according to the recorded process tolerance, create the process tolerance post-process tolerance task, and combine the completion result materials and result fields of the concatenated predecessor matters into the process tolerance post-process tolerance task.

[0053] Furthermore, the material field distribution module is used to receive the supplementary distribution tasks created by the process deficiency supplement processing module, and to complete the deficiency of the new submission process according to the completion results of the received serial pre-conditions and the deficiency materials submitted by the user.

[0054] Furthermore, the real processing time limit calculation module calculates the real processing time limit of a specific application, specifically including:

[0055] Obtain the specific application update process and the promised processing time limit for all matters to be handled.

[0056] Identify the time limit bases of all serial levels in the updated processing flow and add up all the time limit bases.

[0057] Compared with the prior art, the present invention has the following advantages and beneficial effects:

[0058] On the basis of the serial and parallel relationship of matters defined in the original handling business rules, the handling order of each matter in the specific application that meets the process tolerance conditions can be reorganized based on the situation guidance options. It can be compatible with the process tolerance handling of general handling and multiple matters of different serial levels according to different business rules. For the business management department, the overall workload is smaller, and there will be no one-stop service with the same name but different configuration due to different business rules. Under the same one-stop configuration, the handling volume can also be accurately counted;

[0059] By using the method of timing a single application, it is possible to calculate the time limit according to the specific circumstances of each application. Compared with the timing method of the prior art, the time limit obtained is more accurate for the applicant.

[0060] Through system docking, the approval system's existing function of supporting the subsequent supplementation of deficiencies when applying for single items can be reused, without the need for additional system modifications to the process tolerance handling mode; for approval systems that do not yet have the function of supporting the subsequent supplementation of deficiencies when applying for single items, it is only necessary to develop an interface for receiving subsequent replacement materials and an interface for receiving failed approvals for prior items, which can improve data consistency and integrity. BRIEF DESCRIPTION OF THE DRAWINGS

[0061] In order to more clearly illustrate the technical solutions of the exemplary embodiments of the present invention, the following briefly introduces the drawings required for use in the embodiments. It should be understood that the following drawings only illustrate certain embodiments of the present invention and should not be regarded as limiting the scope. For those of ordinary skill in the art, other relevant drawings can be obtained based on these drawings without creative work. In the drawings:

[0062] Figure 1 A flowchart of the process tolerance handling in an embodiment of the present invention;

[0063] Figure 2 is a system module diagram in an embodiment of the present invention;

[0064] Figure 3 4 is a series-parallel relationship diagram in an embodiment of the present invention. DETAILED DESCRIPTION

[0065] In order to make the objectives, technical solutions and advantages of the present invention more clearly understood, the present invention is further described in detail below in conjunction with embodiments and drawings. The exemplary embodiments of the present invention and their description are only used to explain the present invention and are not intended to limit the present invention.

[0066] As a possible implementation, Figure 1As shown, the present embodiment provides a method for handling a one-stop process with incomplete processing, which determines the materials to be submitted and the electronic form fields to be filled in according to the event to be handled; sets labels for the materials to be submitted and the electronic form fields to be filled in, and generates a submission process according to the label configuration priorities of the materials to be submitted and the electronic form fields to be filled in; obtains the incomplete configuration of the submission process, obtains the submittable material data, process material data, fields to be filled in and process fields; obtains the labels of the submittable material data and fields to be filled in that are actually submitted, updates the submission process according to the configured label priority, and obtains an updated submission process; obtains the corresponding process material data and process fields based on the actually submitted material data and fields to be filled in; obtains the labels of the process material data and process fields, and completes the updated submission process according to the labels. On the basis of the serial and parallel relationship of matters defined in the original business rules for handling matters, the handling order of each matter in the specific application that meets the process tolerance conditions is reorganized based on the situation guidance options. It can be compatible with the process tolerance handling of general handling and multiple matters of different serial levels according to different business rules. By automatically determining the materials to be submitted and the electronic form fields to be filled in, the time and error rate of manual operation are reduced, and the efficiency of handling is improved. Through label setting and priority configuration, the generated submission process is clearer and orderly. By obtaining the tolerance configuration, it is allowed to accept the application first and complete it later when certain materials or information are incomplete. This can reduce service delays caused by incomplete materials. The system can make decisions in a data-driven manner, optimize resource allocation and process management, ensure data consistency and integrity, and improve efficiency.

[0067] As a possible implementation, Figure 2 As shown, this embodiment provides a one-stop process tolerance system, including: a configuration scheduling subsystem, which is used to determine the materials to be submitted and the electronic form fields to be filled in according to the event to be handled, set labels for the materials to be submitted and the electronic form fields to be filled in, configure the priorities of the materials to be submitted and the electronic form fields to be filled in according to the labels, and generate a submission process;

[0068] The comprehensive acceptance subsystem is used to obtain the tolerance configuration of the submission process, the submittable material data, the process material data, the fields to be filled in and the process fields; obtain the labels of the submittable material data and the fields to be filled in that are actually submitted, update the submission process according to the configured label priority, and obtain the updated submission process; based on the updated submission process, obtain the corresponding process material data and process fields based on the submittable material data and the fields to be filled in that are actually submitted; obtain the labels of the process material data and the process fields, and complete the updated submission process according to the labels;

[0069] The case handling timing subsystem includes a real case handling time limit calculation module, which is used to calculate the time limit for the reconfigured missing and supplementary data of the submission process according to the processing time limit for submitting materials and filling in electronic form fields in the submission process.

[0070] The system of this embodiment aims to achieve incomplete handling based on the same set of one-stop handling process serial and parallel configuration, improve the experience of business people, and reduce the cost of system development and transformation. At the same time, because the method of timing the handling of cases is completely different from the existing technology that handles different cases according to different cases, a case timing method and system for one-stop handling with incomplete handling are also provided.

[0071] In some possible implementations, a one-time handling process tolerance system specifically includes:

[0072] Configuration arrangement subsystem, including material configuration module, electronic form field configuration module, situation guidance configuration module and case handling commitment time limit configuration module;

[0073] The comprehensive acceptance subsystem includes a process tolerance flow processing module, a process tolerance supplement processing module and a material field distribution module;

[0074] The case handling timing subsystem includes a real case handling time limit calculation module.

[0075] In some possible implementations, a material configuration module for an event configures all materials to be submitted and all process materials submitted by the applicant when handling an event, wherein process materials refer to the handling result materials generated by the serial preceding events when handling the serial subsequent events. When handling events, each handling event will have a handling process, including the materials that need to be submitted and the submission relationship of the materials, and the submission relationship includes serial and parallel.

[0076] For process materials, it is necessary to obtain the items that produce the process materials from one joint-process item. It is necessary to configure the source of attachment acquisition, including acquisition from the electronic certificate / electronic material library of the integrated government platform, push from the item approval system along with the process of handling items, and direct acquisition from the independent system built by the industry department. For those configured to obtain from the electronic certificate / electronic material library of the integrated government platform or directly from the independent system built by the industry department, it is also necessary to configure the technical expression for obtaining attachments, and form a corresponding relationship between the material code of the process material and the material / certificate code in the electronic certificate / electronic material library of the integrated government platform or the independent system built by the industry department.

[0077] In some possible implementations, the electronic form field configuration module includes: configuring all fields filled in by the applicant and all process fields in the electronic form to be submitted when handling a matter. The process field refers to the processing result information field generated by the serial connection of the preceding matters when filling in the electronic form for the serial connection of the subsequent matters.

[0078] For process fields, you need to select the item that generates the process field from the joint handling items. You need to configure the source of field value acquisition, including acquisition from the integrated government affairs platform archive, push from the item approval system along with the handling process, and direct acquisition from the independent system built by the industry department. For those configured to obtain from the integrated government affairs platform archive or directly from the independent system built by the industry department, you also need to configure the technical expression for obtaining the field value, and form a corresponding relationship between the field code of the process field and the field code in the integrated government affairs platform archive or the independent system built by the industry department.

[0079] For example, in the retirement matter, two matters are linked together: the normal retirement application for enterprise employees' basic pension insurance and the sealing of individual housing provident fund accounts. The retirement approval document is the document number, which is the result material generated by the normal retirement application for enterprise employees' basic pension insurance. The retirement approval document number and the result information field are also the materials and form fields that need to be submitted for applying for sealing of individual housing provident fund accounts.

[0080] If it is obtained from the electronic certificate / electronic material library of the integrated government platform, the approval system of the industry department should asynchronously push the attachments of the retirement approval document to the electronic certificate / electronic material library of the integrated government platform outside the one-stop process. The process tolerance and subsequent supplementation processing module can obtain the attachments of the retirement approval document from the electronic certificate / electronic material library of the integrated government platform based on the applicant's ID number and the material code of the retirement approval document;

[0081] If it is pushed by the matter approval system along with the case handling process, the approval system of the industry department should push the attachments and material codes of the retirement approval document at the same time as pushing the completion type of the normal retirement application approval of enterprise employees' basic pension insurance;

[0082] If it is directly obtained from an independent system built by the industry department, the industry department has not pushed the attachments of the retirement approval document in any way, and the One-stop system needs to obtain it asynchronously from the industry department. At this time, the technical expression for obtaining the attachments of the retirement approval document should be configured in accordance with the technical standards of the industry department system, such as configuring the query interface address, how the interface input parameter takes the value from the one-stop application, and how the interface output parameter corresponds to the material code of the retirement approval document.

[0083] In some possible implementations, the situation guidance configuration module includes: configuring situation-related matters to be done, situation-related materials to be submitted, situation-related process materials, and situation-related process fields under different situation guidance options when handling a matter.

[0084] The materials to be delivered in a situation are selected from all the materials to be delivered configured in the material configuration module of a matter.

[0085] The situation process material is selected from all process materials configured in the material configuration module of one thing, and it is necessary to configure whether process tolerance is supported.

[0086] The situation process field is selected from all process fields configured in the electronic form field configuration module of one thing, and it is necessary to configure whether to support process tolerance.

[0087] In some possible implementations, a one-stop handling commitment time limit configuration module is used to configure the one-stop handling commitment time limit, which is freely configured by the user. Specifically, the one-stop handling commitment time limit is configured: according to the commitment time limits of the joint handling matters arranged in one thing and their series-parallel relationship diagram, the maximum and minimum handling commitment time limits of one thing are automatically calculated for public display in the one-stop handling guide. The automatically calculated handling commitment time limit supports secondary configuration by the user.

[0088] The automatic calculation method for the maximum handling commitment time limit is to calculate the serial levels, take the largest commitment time limit among the parallel matters in each serial level as the time limit base of that level, and add up the time limit bases of each serial level to obtain the maximum handling commitment time limit for one matter.

[0089] The automatic calculation method for the minimum handling commitment time limit is:

[0090] 1. Traverse all situation guidance options. If a situation guidance option has process materials that support the process tolerance of materials (or fields), obtain the items that generate the process materials (or process fields) from the one-item material configuration module (or one-item electronic form field configuration module). The serial level of the situation items corresponding to the situation guidance option in the serial-parallel relationship diagram is calculated to be the same as the serial level of other items that generate the process materials (or process fields).

[0091] If there are multiple process materials (or process fields) supporting process tolerance in the same situation guidance option, or the same process material (or process field) supporting process tolerance is configured to be generated by different matters, or the process materials or process fields configured in the situation guidance option are generated by different matters, then the serial level of the situation to be handled corresponding to the situation guidance option is calculated as the same as the matter with the smallest serial level. If the application material of a matter is not configured as a result material by any other matter, the serial level of the matter remains unchanged in the serial-parallel relationship diagram.

[0092] 2. Get the time limit bases of all cascaded levels and add them up, such as Figure 3As shown in the figure, the joint affairs are in series and parallel, and the maximum promised processing time limit is 7+10+3=20 days. If a certain application material for the second-level basic medical insurance deemed as payment period is the result material of the first-level enterprise employee basic pension insurance normal retirement application and is configured as process tolerance, then the series level of the basic medical insurance deemed as payment period is counted as the first series level, and the minimum promised processing time limit is 10+1+3=14 days; if a certain application material for the second-level basic medical insurance deemed as payment period and the third-level basic medical insurance employee insurance registration (in-service transfer to retirement) are both the result materials of the first-level enterprise employee basic pension insurance normal retirement application and are both configured as process tolerance, the minimum promised processing time limit is 10+1+2=13 days.

[0093] In some possible implementations, the process tolerance process processing module is connected to the one-item configuration orchestration subsystem, identifies whether the process materials configured by the situation guidance configuration module support process tolerance, whether the process fields support process tolerance, and reconstructs the process sequence of creating the task of handling the matter.

[0094] Compared with the prior art method of creating task handling tasks step by step according to the hierarchical order of the serial and parallel relationship diagram of the joint matters, the process-tolerance process processing module will reconstruct the creation order in the following way when creating task handling tasks (which is different from the order of the serial and parallel relationship diagram of the matters originally arranged):

[0095] 1. Determine all matters to be handled, initial handling procedures and all materials for a specific application based on the guidelines for a specific situation, and receive the required materials and filled-in electronic forms submitted by the applicant.

[0096] 2. When creating a task for any to-do item, traverse the to-do items in parallel and all the subsequent to-do items in series according to the serial-parallel relationship of the items, and perform the following verification on the material attachments in the service application and the filled-in electronic form fields and the configuration in the situation guidance options corresponding to these items:

[0097] ① In all cases, all required materials have attachments (including those uploaded by the applicant on their own or obtained through data sharing when applying) or are non-essential materials, or can be omitted when submitting the application;

[0098] ② All situation process materials and situation process fields are configured to support process tolerance;

[0099] Matters that meet the above verification results will have processing tasks created for them at the same time. Matters that do not meet the verification results will have processing tasks created step by step according to the hierarchical order of the series-parallel relationship diagram.

[0100] As shown in the series-parallel relationship diagram of the above retirement matter, the retirement approval document is both the result material of the normal retirement application for the enterprise employee basic pension insurance and the application material for the sealing of the housing provident fund personal account. In addition, in the situation guidance configuration where the to-do item in a certain situation is the sealing of the housing provident fund personal account, the retirement approval document is configured as a process material and supports process tolerance. In this case, if the applicant has completely uploaded other application materials for the sealing of the housing provident fund personal account when applying, to-do tasks will be created for both the sealing of the housing provident fund personal account and the normal retirement application for the enterprise employee basic pension insurance.

[0101] When combining the material attachments to be distributed for the processing task, alternative attachments are automatically generated for the materials with process tolerances. These attachments may contain words such as "This material is configured as process tolerance and will be redistributed for replacement after the prerequisite matter generates the real result material". This is convenient for reminding the approver to approve other available materials first. At the same time, when distributing them to the matter approval system, the business rules of the matter approval system can also be used. There is no need to modify the attachment verification rules for the situation where the tolerable materials do not have attachments when receiving the processing task.

[0102] For example, for the above-mentioned process tolerance retirement approval materials, before distributing the pending tasks to the housing provident fund individual account sealing, a PDF attachment is generated, which contains the words "This material is configured as process tolerance, and will be redistributed for replacement after the previous items generate the real result materials", etc. This PDF attachment corresponds to the material code of the retirement approval. When the approval system of the industry department responsible for the housing provident fund individual account sealing receives the distributed materials, the system can recognize that this PDF is a retirement approval.

[0103] In some possible implementations, the process tolerance supplementary processing module is connected to the process tolerance flow processing module to record the matter handling tasks created according to the process tolerance handling method and their process tolerance materials and process tolerance fields.

[0104] Connect to the government service business collaboration platform and receive completion notifications for pre-ordered matters. There are different system processing methods for different completion types.

[0105] When the completion type of the serial pre-conditions is approved:

[0106] Query the attachment source of the material configuration of the event result from the event material configuration module. If it is configured to be obtained from the electronic certificate / electronic material library of the integrated government platform, the applicant's ID number / unified social credit code is obtained from the basic information of the event application, and the real attachment address of the process tolerance material is obtained together with the recorded process tolerance material code from the electronic certificate / electronic material library of the integrated government platform; if it is configured to be pushed by the event approval system along with the event process, the attachment address pushed by the event approval system is directly obtained; if it is configured to be directly obtained from the independent system built by the industry department, the real attachment address of the process tolerance material is obtained from the independent system of the industry department according to the technical expression. Configured to be obtained from the archive of the integrated government platform, the applicant's ID number / unified social credit code is obtained from the basic information of the event application, and the field value of the process tolerance field is obtained from the archive of the integrated government platform together with the field code of the process tolerance; if it is configured to be pushed by the event approval system along with the event process, the field value pushed by the event approval system is directly obtained; if it is configured to be directly obtained from the independent system built by the industry department, the field value of the process tolerance field is obtained from the independent system of the industry department according to the technical expression.

[0107] For example, in the above-mentioned example where the retirement approval document is both the result material of the normal retirement application for enterprise employees' basic pension insurance and the application material for the sealing of the individual housing provident fund account, the normal retirement application for enterprise employees' basic pension insurance is completed and the approval type is returned, and the process tolerance and subsequent supplementation processing module will query the source of the attachment of the retirement approval document from the one-thing material configuration module. If the query finds that the acquisition source is obtained from the electronic certificate / electronic material library of the integrated government affairs platform, the process tolerance and subsequent supplementation processing module will obtain the attachment of the retirement approval document from the electronic certificate / electronic material library of the integrated government affairs platform according to the applicant's ID number and the material code of the retirement approval document.

[0108] When the settlement type of the concatenated pre-conditioning items is approval failure, all the post-conditioning items that have not yet been created will be marked as "skipped" and no processing tasks will be created; the post-conditioning items of the processing tasks created in accordance with the process tolerance processing method will be marked as "failed", and the corresponding item approval system will be notified of the failure of the pre-conditioning items through the government service business collaboration platform, and the item approval system will handle the failure of the process tolerance processing items at the business level.

[0109] After obtaining the actual attachments and process tolerance field values ​​of the process tolerance materials, assemble and distribute the tasks based on the recorded process tolerance handling tasks and their process tolerance materials and process tolerance fields.

[0110] In some possible implementations, the material field distribution module receives the matter handling tasks created by the process tolerance flow processing module, connects to the government service business collaboration platform, and configures the application materials in the matter material configuration module according to the matter corresponding to the handling task. The materials submitted by the applicant as attachments, the materials with generated alternative attachments, and the filled-in electronic forms are distributed to the corresponding approval system of the matter through the government service business collaboration platform.

[0111] Receive the supplementary distribution tasks created by the process tolerance and supplementary processing module, connect to the government service business collaboration platform, and distribute them to the corresponding matter approval system. The approval personnel will make approval decisions on the matters that are handled with process tolerance in the matter approval system.

[0112] In some possible implementations, the actual processing time limit calculation module determines all required processing items for a specific service application based on a situation guide, connects to a configuration scheduling subsystem for a matter, and calculates the actual processing time limit for the specific service application.

[0113] The calculation method is:

[0114] 1. Go through all the matters that need to be handled in the situation, and verify the material attachments in the service application and the filled-in electronic form fields with the configurations in the situation guidance options corresponding to these matters as follows:

[0115] ① In all cases, all required materials have attachments (including those uploaded by the applicant on their own or obtained through data sharing when applying) or are non-essential materials, or can be omitted when submitting the application;

[0116] ② All situation process materials and situation process fields are configured to support process tolerance;

[0117] The serial level of the required handling items is calculated as the minimum serial level of other items that configure the process tolerance materials as result materials.

[0118] 2. Obtain the time limit bases of all the serial levels where the matters to be handled are located and add them up.

[0119] Example:

[0120] like Figure 3The serial and parallel relationship of the joint handling matters shown is that one application is determined by the situation guidance to handle the three matters of normal retirement application for enterprise employees' basic pension insurance, verification of the years of payment deemed as basic medical insurance, and registration of basic medical insurance employees (retirement during employment). Among them, the verification of the years of payment deemed as basic medical insurance meets the process tolerance conditions, so the actual processing time limit for this application is 10+3=13 days. (If the housing provident fund personal account is not sealed, there is no handling matter in the original second serial level.) For the same three handling matters, if none of them meet the process tolerance conditions, the actual processing time limit is 5+10+3=18 days.

[0121] 3. The real handling time calculation module is connected to the comprehensive acceptance subsystem to obtain the application time and acceptance time of an event. Add the application time of an event to the acceptance commitment time configured in the event handling commitment time configuration module to obtain the application acceptance time limit date; add the acceptance time of an event to the real handling time calculated by the above method to obtain the application handling time limit date.

[0122] As a possible implementation method, this embodiment takes the process tolerance configuration and process tolerance handling steps of "retirement one thing" in a certain place as an example to provide a specific implementation procedure.

[0123] "Retirement One-stop Service" includes six joint matters: application for normal retirement under basic pension insurance for enterprise employees, application for early retirement under basic pension insurance for enterprise employees, sealing of individual provident fund accounts, withdrawal of housing provident fund after retirement, verification of years of deemed payment for basic medical care, and registration of employees for basic medical insurance (transfer from in-service to retirement). Figure 3 Relationship series and parallel.

[0124] According to the original business rules, the normal retirement or early retirement of the basic pension insurance for enterprise employees must be completed, and the retirement approval document result must be generated. After that, the retirement approval document result and the retirement approval document number field value must be submitted to handle the basic medical equivalent payment period verification. Therefore, these two items are in series.

[0125] After the above six items and their serial-parallel relationships are configured in the one-item configuration and orchestration subsystem provided in this embodiment, the one-item handling commitment configuration module will obtain the handling commitment time limits of the six items from the government service platform item management system, and calculate the maximum item commitment time limit in the serial hierarchy of each item, which are 7 days for early retirement application for enterprise employees' basic pension insurance, 10 days for basic medical equivalent payment years, and 3 days for basic medical insurance employee registration (in-service transfer to retirement). The maximum handling commitment time limit for retirement is calculated to be 7+10+3=20 days.

[0126] After the business reform, the basic medical equivalent payment period verification in the retirement one-stop service now supports direct processing without submitting the retirement approval result and the retirement approval document number field value under certain circumstances. In this case, the user needs to configure the retirement approval as a process material in the one-stop material configuration module, and configure it to be generated by the normal retirement application for enterprise employees' basic pension insurance and the early retirement application for enterprise employees' basic pension insurance, and configure the attachment acquisition source to be obtained from the electronic certificate / electronic material library of the integrated government affairs platform.

[0127] Then in the situation guidance configuration module, in the situation guidance options that allow the basic medical insurance equivalent payment period to be determined directly without submitting the retirement approval document results and the retirement approval document number field value, configure the process material retirement approval document and process field retirement approval document number, and configure them respectively to support process tolerance.

[0128] At this time, the one-stop commitment configuration module will count the serial level of basic medical care as the same as the first level of normal retirement application for enterprise employees' basic pension insurance, and calculate the minimum processing commitment time limit as 10+1+3=14 days.

[0129] In a specific application, the three items of application for normal retirement of enterprise employees' basic pension insurance, verification of years of deemed payment for basic medical insurance, and registration of employees for basic medical insurance (transfer from employment to retirement) are determined by the situation guidance. Among them, the situation guidance item for verification of years of deemed payment for basic medical insurance is configured with a supporting process tolerance, and the applicant uploads the attachments of all the materials that should be submitted in the situation. After the application is accepted, the modules of the system provided by the present invention will perform the following actions in parallel:

[0130] (1) According to the series-parallel relationship diagram, the process-tolerance process processing module creates a to-do task for the enterprise employee basic pension insurance normal retirement application that is processed first;

[0131] (2) The process tolerance process processing module traverses the basic medical insurance deemed payment period verification and basic medical insurance employee insurance registration (in-service transfer to retirement), and verifies that the materials to be submitted for the basic medical insurance deemed payment period verification have attachments and the process material retirement approval document is configured to support process tolerance. The verification result meets the process tolerance processing, and at the same time, a to-do task is created for the basic medical insurance deemed payment period verification;

[0132] (3) The real processing time limit module traverses the basic medical insurance deemed payment period verification and basic medical insurance employee insurance registration (in-service transfer to retirement), and verifies that the materials required for the basic medical insurance deemed payment period verification have attachments and the process materials retirement approval document is configured to support process tolerance. The serial level of the basic medical insurance deemed payment period verification is counted as the first level, and the real processing time limit of the application is calculated to be 10+1+3=14 days. Then obtain the acceptance time and calculate the processing time limit date.

[0133] (4) The process tolerance process processing module generates alternative attachments for the retirement approval document.

[0134] (5) The material field distribution module distributes the materials required for the situation and the electronic form to the corresponding approval system according to the materials required for the situation configured in the situation options for the normal retirement application for enterprise employees' basic pension insurance; and distributes the materials required for the situation, alternative attachments to the retirement approval document and the electronic form to the corresponding approval system according to the materials required for the situation and the process materials configured in the situation options for the determination of the deemed payment years of basic medical insurance.

[0135] (6) The module for post-processing of process tolerance and supplementary processing records the creation of process tolerance processing tasks and alternative attachments for retirement approval documents for the determination of the years of payment deemed as basic medical insurance.

[0136] After the normal retirement application for enterprise employee basic pension insurance is completed and the approval system returns the result of the application being completed, the modules of the system provided by the present invention will perform the following actions in series:

[0137] (1) The process tolerance and subsequent supplementation processing module queries the attachments configured for the retirement approval document from the one-issue material configuration module and obtains them from the electronic certificate / electronic material library of the integrated government platform. That is, the applicant's ID number is obtained from the one-issue application, and the electronic certificate / electronic material library interface of the integrated government platform is called to pass in the applicant's ID number and the retirement approval document material code to obtain the real attachments of the retirement approval document.

[0138] (2) The process tolerance and subsequent supplementary processing module creates process tolerance processing tasks and alternative attachments to retirement approval documents based on the recorded basic medical insurance equivalent payment years, and assembles a matter code, retirement approval document material code, and retirement approval document real attachments as subsequent distribution tasks.

[0139] (3) The material field distribution module distributes the post-distribution tasks of an event code, the retirement approval document material code, and the actual attachments to the retirement approval document to the approval system for determining the years of payment deemed equivalent to basic medical insurance.

[0140] After the approval system for determination of basic medical insurance equivalent to payment period receives the authentic attachments of the retirement approval document in the supplementary task, the approval personnel will complete the approval decision and subsequent process for determination of basic medical insurance equivalent to payment period in the application.

[0141] The specific implementation methods described above further illustrate the objectives, technical solutions and beneficial effects of the present invention in detail. It should be understood that the above description is only a specific implementation method of the present invention and is not intended to limit the scope of protection of the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the scope of protection of the present invention.

Claims

1. A method of handling one thing at a time with tolerance for missing items, characterized by: The specific steps include: Obtain the process tolerance service scenarios that match the business rules, and configure the materials and electronic form process tolerance fields that allow process tolerance under different scenario options; When creating a task for handling pre-processing matters in series, obtain the situation items selected by the applicant, the materials submitted, the process tolerance materials of the post-processing matters, and the process tolerance fields of the electronic form, and determine whether the materials submitted by the applicant, the form fields plus the process tolerance materials, and the process tolerance fields of the form meet the submission standards for the normal handling of post-processing matters; If it is determined that the submission criteria for the normal handling of the post-processing joint matters are met, a post-processing task will be created at the same time, and the replacement materials for the missing materials will be generated and distributed together with the submitted materials; If it is judged that the post-processing joint matters do not meet the normal submission standards, the post-processing matters will be processed normally according to the sequence of the one-issue serial and parallel flow chart; When the predecessor item generates result materials and result fields, the result materials and result fields generated by the predecessor item are distributed to the successor items that are handled in the process.

2. A system for handling incomplete items in a one-stop process, applied to the one-stop handling incomplete items method of claim 1, characterized in that: include: The configuration scheduling subsystem is used to configure the rules for handling process tolerance of one matter, including determining the materials to be submitted and the electronic form fields to be filled in, process materials and process fields according to the matters to be handled, setting process tolerance labels for process materials and process fields that allow process tolerance, and determining the committed time limit for handling one matter according to the processing time limit of each matter in one matter. The comprehensive acceptance subsystem is used to obtain the data of materials to be submitted and process materials, the fields to be filled in and process fields, and the tolerance labels of process materials and process fields for one matter; obtain the data of materials actually submitted and the fields actually filled in for a specific application, update the handling process according to the configured process tolerance labels, obtain the updated handling process, and create a matter handling task based on the updated handling process; Obtain the result materials and result fields of the matter handling, and complete the updated handling process according to the missing tags; The processing time subsystem includes a real processing time limit calculation module, and the real processing time limit calculation module is used to calculate the real processing time limit of a specific application according to the updated processing flow.

3. The one-stop process tolerance system according to claim 2 is characterized in that: The configuration arrangement subsystem includes a material configuration module, an electronic form field configuration module, a situation guidance configuration module and a handling commitment time limit configuration module; The material configuration module is used to configure the materials to be submitted and the process materials submitted by the user during the processing. The process materials are the same materials as the processing result materials generated by the series connection of the pre-processing items and the application materials for the post-processing items; The electronic form field configuration module is used to configure the fields to be filled in and the process fields of the electronic form filled in by the user. The process fields are also the same fields as the information fields of the processing results generated by the serial preceding matters and the fields to be filled in the subsequent matters application form. The situation guidance configuration module is used to configure the situation matters to be handled, the materials to be submitted, the situation process materials and process material tolerance labels, the situation process fields and process field tolerance labels; Materials required for the situation described above: Select from all materials configured in the material configuration module; The situation process materials are selected from all materials configured in the material configuration module, and the situation process materials are configured to determine whether they support process tolerance labels and the source of attachments; the attachment sources include but are not limited to obtaining from the electronic certificate / electronic material library of the integrated government affairs platform, being pushed by the matter approval system along with the case handling process, and directly obtaining from independent systems built by industry departments; Fields to be filled in the described situation: Select from all fields in the electronic form field configuration module; The situation process field: is selected from all fields configured in the electronic form field configuration module, and the situation process field is configured to determine whether to support process tolerance labels and field value acquisition sources; the field value acquisition source is obtained from the archive of the integrated government affairs platform, pushed by the matter approval system along with the case handling process, or obtained from an independent system built by an industry department; 4. The one-stop process tolerance system according to claim 3 is characterized in that: The handling commitment time limit configuration module is used to determine the handling commitment time limit of an event, specifically including: The maximum and minimum committed time limits for handling an event are automatically calculated and then confirmed by the user. The automatic calculation of the maximum committed time limit for handling a matter specifically includes: Get the serial and parallel process of the matters configured by the user, and the promised time limit for all matters to be handled, Identify the time limit bases of all serial levels in the serial and parallel process of matters configured by the user, add up all the time limit bases, and obtain the maximum promised time limit for handling. The time limit base of the serial level refers to the largest promised time limit for handling of multiple matters that can be created simultaneously in the serial and parallel process of matters configured by the user. The automatic calculation of the minimum committed time limit for handling a matter specifically includes: Get the serial and parallel process of the matters configured by the user, and the promised time limit for all matters to be handled, Traversing all the situation guidance options, if the current situation guidance option has process materials that support materials or field process tolerance, then obtaining the process materials or process fields that generate the situation guidance option; in, The serial level of the situation to-do items corresponding to the situation guidance options in the serial-parallel relationship diagram is calculated as: the same as the serial level of other items that generate the process material or process word; If there are multiple process materials or process fields supporting process tolerance in the same situation guidance option, the same process material or process field supporting process tolerance is configured to be generated by different matters, and the process materials or process fields configured in the situation guidance option are generated by different matters, then the serial level of the situation to-do matters corresponding to the situation guidance option shall be counted as the same as the matter with the smallest serial level; If the application materials of a certain matter are not configured as result materials by any other matter, the serial level of the matter remains unchanged in the serial-parallel relationship diagram; Identify the time limit bases of all serial levels after the serial level of the matter changes and add them up to obtain the minimum committed time limit for handling the matter.

5. The one-stop process tolerance system according to claim 2 is characterized in that: The comprehensive acceptance subsystem includes a process tolerance flow processing module, a process tolerance supplement processing module and a material field distribution module.

6. The one-stop process tolerance system according to claim 5 is characterized in that: The process-tolerance process processing module is used to determine whether the post-item supports process-tolerance processing according to the situation guidance configuration module when creating a series of pre-item processing tasks, and update the processing flow according to the tolerance judgment result. The process of updating the processing flow according to the tolerance judgment result specifically includes: Obtain the situation items, all matters to be handled, initial handling process, actual submitted materials, actual filled-in fields of the specific service application, as well as the situation submittable materials, situation fields to be filled-in, situation process materials and situation process fields configured in the post-process items of the configuration scheduling subsystem; According to the initial processing flow, all the post-processing items that are connected in series with the items to be created for the processing task are traversed, and the actual submitted materials, the actual filled-in fields and the post-processing item configuration in the configuration scheduling subsystem are verified for incomplete processing; If the verification is passed, a post-processing task will be created at the same time If the verification fails, a subsequent matter processing task will be created after the preceding matters are completed according to the initial processing flow sequence. The process of handling and verifying missing documents specifically includes: The materials that should be submitted in all cases of post-check configuration only include the materials actually submitted, the materials that were not submitted and are non-essential materials, and the materials that were not submitted and are incomplete in the process; The fields that should be filled in all situations of post-process item configuration for verification only include the fields that are actually filled in, the fields that are not filled in and are non-essential fields, and the fields that are not filled in and are configured as process-tolerance fields. The process tolerance materials: the supporting process tolerance tags are configured in the situation process materials, and there is no real material when creating the processing task. The process tolerance field: the supporting process tolerance label is configured in the situation process field, and there is no field value when creating a processing task. The process tolerance flow processing module also includes generating alternative materials for process tolerance materials and combining them with the actual submitted materials into the processing task of post-event matters.

7. The one-stop process tolerance system according to claim 5 is characterized in that: The process tolerance post-processing module is used to record the post-processing tasks that have passed the process tolerance verification and their process tolerance materials and process tolerance fields; According to the process tolerance materials and process tolerance fields, the material retrieval interface corresponding to the process tolerance materials and process tolerance fields is connected to receive the completion result materials and result fields of the serial pre-condition matters; Handle the post-process tolerance matters, process tolerance materials, and process tolerance fields according to the recorded process tolerance, create the process tolerance post-process tolerance task, and combine the completion result materials and result fields of the concatenated predecessor matters into the process tolerance post-process tolerance task.

8. The one-stop process tolerance system according to claim 5 is characterized in that: The material field distribution module is used to receive the supplementary distribution tasks created by the deficiency supplement processing module, and to complete the deficiency of the new submission process according to the completion results of the received series prerequisite matters and the deficiency materials submitted by the user.

9. The one-stop process tolerance system according to claim 2 is characterized in that: The real processing time limit calculation module calculates the real processing time limit of a specific application, specifically including: Obtain the specific application update process and the promised processing time limit for all matters to be handled. Identify the time limit bases of all serial levels in the updated processing flow and add up all the time limit bases.

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