Broadband user portrait-oriented end-to-end full-broadband link method and device and medium

Abstract

The invention provides a broadband user portrait-oriented end-to-end full-broadband link method and device and a medium. The method comprises the following steps: defining various network management data interface access modules; acquiring various types of gateway data through the network management data interface access module; formulating data association rules for various types of gateway data based on the keyword fields; and obtaining a user end-to-end data link according to various types of gateway data and a formulated data association rule. According to the invention, early warning and warning can be solved in advance, customer perception can be improved from the aspect of users, the door-to-door situation of maintenance personnel is reduced, and autonomous troubleshooting and fault repairing are completed completely through automation. And data analysis is synchronously provided through the self-developed robot, so that the high-quality marketing capability of the business is improved, the network quality can be improved in advance, and the user perception is improved.

Description

Technical Field

[0001] The present application relates to the field of Internet technology, and in particular to an end-to-end full-broadband link method, device and medium for broadband user profiling. Background Art

[0002] With the rapid development of the Internet era and the popularization of optical broadband, Internet users have improved their living standards by using the Internet. Users are becoming more and more dependent on the Internet in their lives and work, and their requirements for network quality have also reached a very high level.

[0003] At present, when users are using the Internet, once a network failure occurs, they will not tolerate it if the fault cannot be located and restored in a very short time. Customers will frequently call customer service to report the fault and inquire about the progress of fault repair and network recovery time. If customer service personnel cannot accurately answer customers' questions and give a definite repair time, it will lead to a decline in customer satisfaction and customer churn.

[0004] Therefore, how to better provide relevant technical support for Internet users to troubleshoot and repair problems has become a problem that needs to be solved. Summary of the invention

[0005] The technical problem to be solved by the present application is to provide an end-to-end full-broadband link method, device and medium for broadband user profiling in view of the above-mentioned deficiencies in the prior art, so as to solve the problems existing in the prior art.

[0006] In a first aspect, the present application provides an end-to-end full broadband link method for broadband user portraits, the method comprising:

[0007] S1. Define various network management data interface data acquisition modules;

[0008] S2. Obtaining various gateway data through the network management data interface acquisition module;

[0009] S3. Based on the keyword fields, formulate data association rules for various gateway data;

[0010] S4. Based on various gateway data and formulated data association rules, the user end-to-end data link is obtained.

[0011] In some embodiments, the network management data interface data acquisition module includes a line system data acquisition module;

[0012] The data acquisition module of the network management data interface obtains various gateway data, including:

[0013] The number line system data acquisition module obtains at least one of the following conditions from the number line system: the name of the splitter, the name of the optical line terminal OLT device, the serial number SN number of the port system and network management data, the status of the optical network unit ONU, whether the line has a fiber relay alarm, the optical modem is offline, the device is disconnected from the network, the power is off, or the power is off.

[0014] In some embodiments, the network management data interface data acquisition module includes an OLT network management system data acquisition module;

[0015] The data acquisition module of the network management data interface obtains various gateway data, including:

[0016] At least one of the following items, including the SN number, virtual local area network VLAN, optical modem, and various network management data status of the user data, is collected from the OLT network management system through the OLT network management system data acquisition module.

[0017] In some embodiments, the network management data interface data acquisition module includes a broadband remote access server BRAS device data acquisition module;

[0018] The data acquisition module of the network management data interface obtains various gateway data, including:

[0019] At least one of the uplink port status and the address pool status is collected from the BRAS device side through the BRAS device data acquisition module.

[0020] In some embodiments, the network management data interface data acquisition module includes a dynamic environment monitoring system data acquisition module;

[0021] The data acquisition module of the network management data interface obtains various gateway data, including:

[0022] At least one of the mains power, water immersion and dynamic environment alarms of the machine room is collected from the dynamic environment monitoring system through the dynamic environment monitoring system data acquisition module.

[0023] In some embodiments, the network management data interface data acquisition module includes a China Telecom billing and business support system CBSS system data acquisition module;

[0024] The data acquisition module of the network management data interface obtains various gateway data, including:

[0025] The CBSS system data acquisition module collects user-related usage information from the CBSS system side.

[0026] In some embodiments, it also includes:

[0027] In response to determining that there is a broadband network fault, a fault analysis and troubleshooting process is performed based on the user end-to-end data link.

[0028] In a second aspect, the present application provides an end-to-end full-broadband link device for broadband user portraits, the device comprising:

[0029] Definition module, which is set to define various network management data interface data acquisition modules;

[0030] An acquisition module, which is configured to acquire various gateway data through the network management data interface acquisition module;

[0031] An association module, which is configured to formulate data association rules for various types of gateway data based on keyword fields;

[0032] The processing module is configured to obtain a user end-to-end data link based on various gateway data and formulated data association rules.

[0033] In a third aspect, the present application provides an end-to-end full-broadband link device for broadband user portraits, comprising a memory and a processor, wherein the memory stores a computer program, and the processor is configured to run the computer program to implement the end-to-end full-broadband link method for broadband user portraits described in the first aspect above.

[0034] In a fourth aspect, the present application provides a computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the end-to-end full-broadband link method for broadband user portraits described in the first aspect above is implemented.

[0035] The present application provides an end-to-end full broadband link method, device and medium for broadband user portrait, the method comprising: defining various network management data interface data acquisition modules; obtaining various gateway data through the network management data interface data acquisition modules; formulating data association rules for various gateway data based on keyword fields; obtaining user end-to-end data links according to various gateway data and formulated data association rules. The present application can realize the end-to-end troubleshooting and marketing capabilities of broadband full links: creating real-time network status of all-optical networks, managing the broadband full link from user account-router-optical modem-splitter-PON port-OLT equipment-access network room status (flooding, power outage, dynamic ring)-BRAS (port, address pool, data uplink saturation status), which can not only solve early warning and alarm in advance, but also improve customer perception from the user side, reduce the number of maintenance personnel on-site visits, and complete autonomous troubleshooting and repair completely through automation. Simultaneously, data analysis is provided through self-developed robots to improve the high-quality marketing capabilities of the business, and the network quality can also be rectified in advance to improve user perception. Sales or marketing personnel can choose to determine the target market and fields that need to be marketed according to their own needs, automatically generate approval processes, and use marketing data on demand according to the target market to improve marketing success. In addition, by pulling together cross-domain data, supporting fault location algorithms and closed-loop disposal management, a comprehensive digital inspection system is established. At the same time, the user's full-link group fault location capability has been developed, and SMS, IVR, and enterprise micro-robot monitoring are in place. The progress of disposal is followed up every hour, and notifications are made from the bottom up in a hierarchical manner to fully play the value of technical data elements and carry out scenario-based intelligent empowerment. In addition, this application can also be illustrated with pictures and texts to vividly display various data analysis models and user business models, greatly improving the intelligence of existing access network broadband technology processing. The various new technologies in this application can solve the problems of existing optical paths that cannot be managed and passive equipment in the future, and can be widely used in the end-to-end management process of the entire link of broadband all-optical path technology. BRIEF DESCRIPTION OF THE DRAWINGS

[0036] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0037] Figure 1 A schematic diagram of an end-to-end full broadband link method for broadband user profiling provided in an embodiment of the present application;

[0038] Figure 2 Another schematic diagram of an end-to-end full broadband link method for broadband user profiling provided in an embodiment of the present application;

[0039] Figure 3 A schematic diagram of full-link management provided in an embodiment of the present application;

[0040] Figure 4 A schematic diagram of a user end-to-end data link provided in an embodiment of the present application;

[0041] Figure 5 A schematic diagram of the structure of an end-to-end full-broadband link device for broadband user profiling provided in an embodiment of the present application;

[0042] Figure 6 A schematic diagram of the structure of another end-to-end full-broadband link device for broadband user profiling provided in an embodiment of the present application.

[0043] The above drawings have shown clear embodiments of the present application, which will be described in more detail later. These drawings and text descriptions are not intended to limit the scope of the present application in any way, but to illustrate the concept of the present application to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0044] In order to enable those skilled in the art to better understand the technical solution of the present application, the implementation mode of the present application will be further described in detail below with reference to the accompanying drawings.

[0045] It should be understood that the specific embodiments and drawings described herein are only used to explain the present application, rather than to limit the present application.

[0046] It can be understood that, in the absence of conflict, the various embodiments in the present application and the various features in the embodiments can be combined with each other.

[0047] It can be understood that, for the convenience of description, the drawings of the present application only show the parts related to the present application, while the parts unrelated to the present application are not shown in the drawings.

[0048] It can be understood that each unit and module involved in the embodiments of the present application may correspond to only one physical structure, or may be composed of multiple physical structures, or multiple units and modules may be integrated into one physical structure.

[0049] It can be understood that the terms "first", "second", etc. in the embodiments of the present application are used to distinguish different objects, or to distinguish different processing of the same object, rather than to describe a specific order of objects.

[0050] It is understandable that, in the absence of conflict, the functions and steps marked in the flowcharts and block diagrams of the present application may occur in an order different from that marked in the drawings.

[0051] It is understood that the flowcharts and block diagrams of the present application illustrate the possible architectures, functions, and operations of the systems, devices, equipment, and methods according to the various embodiments of the present application. Among them, each box in the flowchart or block diagram may represent a unit, module, program segment, code, which contains executable instructions for implementing the specified functions. Moreover, each box or combination of boxes in the block diagram and flowchart may be implemented by a hardware-based system that implements the specified functions, or by a combination of hardware and computer instructions.

[0052] It can be understood that the units and modules involved in the embodiments of the present application can be implemented by software or hardware, for example, the units and modules can be located in a processor.

[0053] First, the English abbreviations involved in this application are explained:

[0054] OLT: Optical Line Terminal.

[0055] SN: Serial Number.

[0056] ONU: Optical Network Unit.

[0057] VLAN: Virtual Local Area Network.

[0058] BRAS: Broadband Remote Access Server, broadband remote access server.

[0059] CBSS, China Billing and Service Support System, China Telecom billing and service support system.

[0060] Domain B: The data domain of the business support system, also known as the business domain (BSS).

[0061] O domain: data domain of the operation support system, also known as the operation domain (OSS).

[0062] FTTH: Fiber To The Home.

[0063] ODF: Optical Distribution Frame, optical fiber distribution frame.

[0064] IVR: Interactive Voice Response, interactive voice response system.

[0065] At present, traditional communication operations are already saturated. How to analyze and solve problems from the user's perspective has become an issue that operators must consider in the development of new areas. With the construction of "Gigabit Cities" and the rapid promotion of business development, FTTH broadband users have taken a dominant position among users. With the continuous expansion of users and the construction of new OLT 10G GPON equipment, the business development model has also changed to a certain extent, and network quality has become more important to users. Digital transformation is not only about improving functions, but also includes the reshaping of services, network quality, user use, operation and marketing management, etc. On this basis, based on the strategy and practice of digital transformation, internal marketing development, user perception, opening up revenue sources, and personalized needs of customers have become increasingly prominent issues.

[0066] At present, the following problems are common:

[0067] 1. Low on-the-spot resolution rate for fault complaints: After a customer calls to complain, customer service usually follows the customer's description of the problem and the knowledge base instructions, allowing the customer to troubleshoot the problem by themselves. At the same time, they restart the terminal optical modem and router and other devices. This method is single and the interception resolution rate is low. Most complaints will be sent to engineers for on-site troubleshooting.

[0068] 2. Difficulty in locating the cause of the fault: There are many types of broadband faults, mainly including transmission, BRAS, OLT and other upstream faults, terminal fiber breakage such as loose interfaces, wire cutting and other problems, equipment terminal problems such as ONU equipment crashes, wireless routing anomalies and other client-side problems. After receiving the fault work order, engineers usually need to conduct on-site inspections, starting from the user end, and inspecting routers, optical modems, optical fiber cables, junction boxes, splitters, ODFs, and OLT equipment step by step, which takes a long time to troubleshoot;

[0069] 3. Data separation between domain B and domain O: The platforms used by the operator's accounting system, line system, and network management system are all open-loop control platforms, without full-process closed-loop detection and management functions;

[0070] 4. Meet users' performance requirements and solve end-to-end quality problems. Display business conditions, business performance, network conditions, marketing models, quality problems, historical fault repair conditions, traffic, and all user-related performance indicators through transparent links.

[0071] Specifically, the existing user troubleshooting technology is to perform user query and comparison according to the existing network management data platform, and finally obtain some useful data, mainly including the following:

[0072] First, check the CBSS system data on the billing side to check whether the user is in arrears, the accounting side, and the status of the Radius service;

[0073] Second, detection based on log alarm data, mainly including alarm logs of equipment at all levels, usually collected and monitored from the OLT equipment network management;

[0074] Third, the fault can only be located through on-site installation and maintenance personnel visiting and checking, which takes too long.

[0075] Fourth, the amount of user marketing data is too large to be analyzed, and it is impossible to portray the corresponding real user experience from the user's perspective. Most users are technical novices and do not know how to deal with the failures caused by themselves.

[0076] Fifth, in combination with the construction of gigabit backbone networks, urban villages, and residential areas in the past two years, various non-technical failures caused by the control cannot be solved through existing means, such as resource construction, operation management, and maintenance and repair pain points.

[0077] Sixth, the existing technology has the problem that when a fault occurs, it is necessary to make an on-site diagnosis, which is costly, takes a long time to analyze the complete link of the customer's broadband, and cannot diagnose and restore the customer's real experience from the customer's perception perspective.

[0078] In view of the defects of the existing technology, this application proposes an end-to-end full-broadband link method for broadband user profiling.

[0079] The concept of this application is as follows:

[0080] 1. Build data-driven, user-centric automated business processes and improve business marketing models.

[0081] 2. Through comprehensive reconstruction of network management, business, and data, it is necessary to achieve digital transformation of service capability automation, service platformization, and platform ecology.

[0082] 3. Use ETL data collection methods, combined with O / B domain data integrated by various system platforms, to present end-to-end data in three dimensions through a unified data platform and a query interface. All relevant data businesses can be queried without going through multiple business platforms, and fresh and real-time data can be provided through API or reverse synchronization while ensuring information security.

[0083] 4. Top-level design and end-to-end construction planning lay a solid foundation for management; including the early five-pair construction, main-standby dual management transformation, dynamic environment power transformation and the creation of NCE network management.

[0084] 5. Refine the scenarios, formulate monitoring plans point by point, and use intelligent algorithm strategies with multiple channels, multiple maintenance points, and multiple touch points to efficiently collect and analyze network failures, complaints, and troubleshooting methods.

[0085] 6. We take care of the whole process from design to technology to management to development, so you can be both a developer and a user. We make it 100% fully usable and easy to use.

[0086] 7. From the beginning to the end of the end-to-end business, all links and processes involved, including customer needs, business product design, operation, maintenance and other aspects, the quality of each link used by users is presented one by one to show which link will affect the effect of the entire business use process and customer satisfaction.

[0087] 8. Use the self-developed robots, apps and system platform's self-service and automatic functions to replace existing manual inquiries and improve production efficiency.

[0088] This application uses the information data collection and collection processing methods in each data interface to collect all data into a big data table. The entire broadband full-link digital inspection work includes three parts: equipment, line and user side. A large process is decomposed into executable micro-operations for governance through "exploration", "cutting", "collection", "governance" and "use", so as to achieve the final effect. After in-depth process research and discussion, slicing from systems, positions and work, more than a dozen data systems are collected and mined, and the data of each system is connected from the O domain to the B domain, and the data link is closed through disk, regulation, governance and use.

[0089] The technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems are described in detail below with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0090] The present application provides an end-to-end full-broadband link method for broadband user profiling. The working process of the method can be implemented by electronic devices, such as computers, handheld smart terminals, etc. For the convenience of explanation, the embodiments of the present application are described with the method execution subject as a computer.

[0091] Figure 1 A schematic diagram of an end-to-end full broadband link method for broadband user profiling provided in an embodiment of the present application, Figure 2 Another schematic diagram of an end-to-end full broadband link method for broadband user profiling provided in an embodiment of the present application, Figure 3 A schematic diagram of the full-link management provided in the embodiment of the present application, Figure 4A schematic diagram of a user end-to-end data link provided in an embodiment of the present application, such as Figures 1 to 4 As shown, the present application provides an end-to-end full broadband link method for broadband user portraits, the method includes S1-S4, which are as follows:

[0092] S1. Define various network management data interface data acquisition modules;

[0093] In this step, various data interfaces are clarified, each interface module is defined to correspond to a processing function module, and each step output is mapped to another system interface data.

[0094] S2. Obtaining various gateway data through the network management data interface acquisition module;

[0095] Specifically, various types of network management data interface data acquisition modules are defined, including the fields and products corresponding to each interface, and each step of output is mapped to the key field of another system interface module. Through the association relationship of the key fields, a large amount of data information is retrieved step by step.

[0096] In some embodiments, the network management data interface data acquisition module includes a line system data acquisition module;

[0097] The data acquisition module of the network management data interface obtains various gateway data, including:

[0098] The number line system data acquisition module obtains at least one of the following conditions from the number line system: the name of the splitter, the name of the optical line terminal OLT device, the serial number SN number of the port system and network management data, the status of the optical network unit ONU, whether the line has a fiber relay alarm, the optical modem is offline, the device is disconnected from the network, the power is off, or the power is off.

[0099] In some embodiments, the network management data interface data acquisition module includes an OLT network management system data acquisition module;

[0100] The data acquisition module of the network management data interface obtains various gateway data, including:

[0101] At least one of the following items, including the SN number, virtual local area network VLAN, optical modem, and various network management data status of the user data, is collected from the OLT network management system through the OLT network management system data acquisition module.

[0102] In some embodiments, the network management data interface data acquisition module includes a broadband remote access server BRAS device data acquisition module;

[0103] The data acquisition module of the network management data interface obtains various gateway data, including:

[0104] At least one of the uplink port status and the address pool status is collected from the BRAS device side through the BRAS device data acquisition module.

[0105] In some embodiments, the network management data interface data acquisition module includes a dynamic environment monitoring system data acquisition module;

[0106] The data acquisition module of the network management data interface obtains various gateway data, including:

[0107] At least one of the mains power, water immersion and dynamic environment alarms of the machine room is collected from the dynamic environment monitoring system through the dynamic environment monitoring system data acquisition module.

[0108] In some embodiments, the network management data interface data acquisition module includes a China Telecom billing and business support system CBSS system data acquisition module;

[0109] The data acquisition module of the network management data interface obtains various gateway data, including:

[0110] The CBSS system data acquisition module collects user-related usage information from the CBSS system side.

[0111] S3. Based on the keyword fields, formulate data association rules for various gateway data;

[0112] Specifically, determine the data of each network management system, and formulate data collection fields and output modes. Verify the key fields of various network management data, formulate data association rules, and formulate data output requirements and association rules through the interlocking of key data fields.

[0113] S4. Based on various gateway data and formulated data association rules, the user end-to-end data link is obtained.

[0114] Specifically, obtaining various gateway data and subsequent data association processing through the network management data interface acquisition module mainly includes the following aspects:

[0115] 1. Use the VLAN number to match the splitter name, OLT device name and port system in the line system with the SN number of the network management data, ONU status, whether the line has a fiber relay alarm, optical modem disconnection, device disconnection, power failure, power outage, etc., and form a table.

[0116] 2. Associate the OLT's uplink IP address with the BRAS device, retrieve the BRAS address pool congestion, OLT 10G uplink congestion, and BRAS uplink congestion through the command line, and perform relationship matching to generate a congestion analysis of the address pool, uplink link, and PON port.

[0117] 3. By matching the ports corresponding to the uplink IPs of OLT and BRAS, a real-time path for the BRAS uplink port is generated. The BRAS port DOWN / UP is used to determine the OLT uplink status. Through the OLT active-standby dual management technology developed in the early stage, when the BRAS port is detected to be DOWN, the robot can detect which uplink is interrupted and repair it in time.

[0118] 4. Associate and match the access room address of the OLT with the access room address of the dynamic environment monitoring system, and ensure the normal operation of the OLT equipment through the power, dynamic environment, mains, battery and environment of the computer room corresponding to the dynamic environment monitoring equipment.

[0119] 5. Connect all the above information in series, and correspond the product numbers collected by the number line system to the CBSS system and the billing user information one by one, forming a large data network and an end-to-end data link for users.

[0120] In some embodiments, it also includes:

[0121] In response to determining that there is a broadband network fault, a fault analysis and troubleshooting process is performed based on the user end-to-end data link.

[0122] Specifically, this application uses a combination of all data, so that users, maintenance personnel or customer service can troubleshoot network failures by themselves by entering the mobile phone number bundled with broadband, the registered broadband account, the product number or the SN number of the optical modem. And the user information security is guaranteed by adding secret keys to the information, and users can only view the status of the products they use. Maintenance engineers can view the user's fault type and fault status according to the maintenance area and the user's fault reporting situation.

[0123] When performing fault analysis and troubleshooting, the following aspects are mainly included:

[0124] 1. Prevent and control user problems:

[0125] Combine the number line system, CBSS, and product numbers to generate user terminal, splitter uplink, and user online information, and prevent user problems through the user side. It can provide users with self-service troubleshooting functions or provide installation and maintenance engineers with diagnostic functions. Users can use the mobile phone number bound to the broadband to perform one-click diagnosis on the self-developed APP handheld terminal to generate the user's arrears, the online status from the terminal to the line to the device, the user account online status, and the use of the optical modem or user router. It can also be self-repaired by remotely restarting the optical modem, kicking the account online, etc. If there is a fault in the line or equipment, it will automatically inform the user, and automatically initiate a text message reply to the processing result through the monitoring robot. It is also possible for the user to initiate a one-click fault report, and complete the fault handling closed loop through the local small comprehensive adjustment platform.

[0126] 2. Prevention and control of line problems:

[0127] The user-side information is matched with the AsiaInfo system and OLT network management, and the user's splitter routing and OLT equipment information are calculated through VLAN information to form a full-link line from the user end to the upstream link. Through the full-link management of the line, it is possible to monitor full-link line problems and actively repair fiber and cable breakage problems such as trunk optical cables, distribution optical cables, urban village line cutting, and user-side problems.

[0128] Specifically, it mainly matches the PON port fiber break alarm of the network management system with the OLT, access room and user conditions of the line system, and then uses intelligent algorithms to analyze the user's splitter address, optical modem online status, PON port fiber break alarm, user arrears, etc. to complete the full-link management of the line. Within 10 minutes of the line interruption, the optical modem online and interrupted PON port conditions are calculated to automatically generate line alarms and notifications, and line maintenance personnel can go on site to handle the matter through the received SMS and IVR.

[0129] 3. Prevention and control equipment issues:

[0130] The user-side information is associated with the AsiaInfo system and OLT network management for uplink ports, uplink traffic, dynamic ring power, and uplink BRAS device address pool to form device-side content management, including:

[0131] 1) Through the uplink of OLT and BRAS, the online status of the port, and the real-time online traffic, it is determined whether the OLT has a unilateral uplink interruption or a dual interruption; or through the transformation of dual active-standby technology, it is ensured that the backup uplink can be managed while the OLT is offline. The on-site maintenance engineer can repair it in time with the uplink interruption information received on the mobile phone, corporate WeChat or IVR notification, without affecting the user perception at all.

[0132] 2) By combining OLT with dynamic environment power monitoring, the city power outage is monitored and maintenance personnel are notified when the city power is warned, so that power generation can be completed in advance to ensure that users are not interrupted.

[0133] This application directly provides potential user development data, network quality scenarios, and WI-FI quality-poor scenarios for the business by displaying the end-to-end user portrait of the full broadband link, and simultaneously provides data analysis to improve the business's high-quality marketing capabilities. At the same time, it can also improve network quality in advance and improve user perception. Sales or marketing personnel can choose to determine the target market and fields that need to be marketed according to their own needs, automatically generate approval processes, and use marketing data according to the target market to improve marketing success.

[0134] To further explain, the above content is obtained through in-depth process research and discussion in the early stage, slicing from systems, positions, and work, so as to collect and mine more than a dozen data systems, connect the data of each system from domain O to domain B, and complete the data link closed loop through analysis, regulation, governance, and use. It mainly starts from the following aspects:

[0135] 1) First, four basic transformations must be completed: power and dynamic environment, dual management of main and standby, NEC network management upgrade, and five-pair transformation of OLT equipment. Secondly, intelligent algorithm strategies are used to accurately locate fault risks in real time, and robots are used to replace people to achieve simple services such as full-link self-inspection, self-alarm, and self-notification, thereby improving service efficiency;

[0136] 2) Secondly, it is to solve the pain point of early discovery, difficulty in positioning and slowness. By integrating cross-domain data, supporting fault location algorithms and closed-loop disposal management, a comprehensive digital inspection system is established. At the same time, the user's full-link group fault location capability is developed, and SMS, IVR, and enterprise micro-bot monitoring are in place. The progress of disposal is followed up every hour, and hierarchical notifications are made from the bottom up, fully leveraging the value of technical data elements and carrying out scenario-based intelligent empowerment.

[0137] 3) Finally, we have developed a user-side self-service tool for Smart Home engineers and users. Users can use the official account - China Unicom Broadband Menu - Self-service diagnosis or one-click diagnosis to automatically locate the problem and repair it in time. At the same time, we also provide users with a one-click fault reporting service function. Smart Home engineers will receive the work order as soon as possible and contact the customer in time to provide services.

[0138] This application uses self-developed technical tools to not only solve early warnings and alarms in advance, but also improve customer perception from the user's perspective, reduce the number of maintenance personnel visiting the site, and complete autonomous troubleshooting and repairs completely through automation.

[0139] This application can achieve the end-to-end broadband full-link capabilities from troubleshooting to marketing: create real-time network status of the all-optical network, manage the broadband full-link from user account-router-optical modem-splitter-PON port-OLT equipment-access network room status (flooding, power outage, dynamic ring)-BRAS (port, address pool, data uplink saturation status), which can not only solve early warnings and alarms in advance, but also improve customer perception from the user side, reduce the number of maintenance personnel visits, and complete autonomous troubleshooting and repairs completely through automation. At the same time, data analysis is provided through self-developed robots to improve the high-quality marketing capabilities of the business, and the network quality can also be improved in advance to improve user perception. Sales or marketing personnel can choose to determine the target market and fields that need to be marketed according to their own needs, automatically generate approval processes, and use marketing data on a ready-to-use basis according to the target market to improve marketing success.

[0140] In addition, a comprehensive digital inspection system is established by integrating cross-domain data, supporting fault location algorithms and closed-loop disposal management. At the same time, the user's full-link group fault location capability is developed, and SMS, IVR, and enterprise micro-bot monitoring are in place, and the disposal progress is followed up every hour, with bottom-up hierarchical notifications, to fully play the value of technical data elements and carry out scenario-based intelligent empowerment. In addition, this application can also be illustrated with pictures and texts to vividly display various data analysis models and user business models, greatly improving the intelligence of existing access network broadband technology processing.

[0141] The new technologies in this application can solve the problems of unmanageable and passive devices in existing optical paths in the future, and can be widely used in the end-to-end management process of the entire link of broadband all-optical path technology.

[0142] It should be understood that, although the various steps in the flowcharts in the above-described embodiments are sequentially displayed according to the indications of the arrows, these steps are not necessarily executed sequentially in the order indicated by the arrows. Unless there is a clear description in this article, the execution of these steps is not strictly limited in order, and they can be executed in other orders. Moreover, at least a portion of the steps in the figure may include a plurality of sub-steps or a plurality of stages, and these sub-steps or stages are not necessarily executed at the same time, but can be executed at different times, and their execution order is not necessarily to be carried out sequentially, but can be executed in turn or alternately with other steps or at least a portion of the sub-steps or stages of other steps.

[0143] Figure 5 A schematic diagram of an end-to-end full broadband link device for broadband user portrait provided in an embodiment of the present application, such as Figure 5 As shown, the present application provides an end-to-end full-broadband link device for broadband user portraits, the device comprising:

[0144] A definition module 11, which is configured to define various network management data interface data acquisition modules;

[0145] An acquisition module 12, which is configured to acquire various gateway data through the network management data interface acquisition module;

[0146] An association module 13, which is configured to formulate data association rules for various types of gateway data based on keyword fields;

[0147] The processing module 14 is configured to obtain a user end-to-end data link according to various gateway data and formulated data association rules.

[0148] Regarding the limitation on the end-to-end full-broadband link device for broadband user portraits, reference may be made to the limitation on the end-to-end full-broadband link method for broadband user portraits in the above-mentioned embodiments of the present application, and this embodiment will not be repeated here.

[0149] Figure 6 Another schematic diagram of an end-to-end full broadband link device for broadband user portrait provided in an embodiment of the present application, such as Figure 6 As shown, the device includes a memory 22 and a processor 21, the memory stores a computer program, and the processor is configured to run the computer program to execute the methods in the above embodiments of the present application.

[0150] The memory is connected to the processor, the memory may be a flash memory or a read-only memory or other memory, and the processor may be a central processing unit or a single-chip microcomputer.

[0151] In some embodiments, the present application provides a computer-readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the methods in the above embodiments of the present application are implemented.

[0152] The computer-readable storage medium includes volatile or non-volatile, removable or non-removable media implemented in any method or technology for storing information (such as computer-readable instructions, data structures, computer program modules or other data). Computer-readable storage media include, but are not limited to, RAM (Random Access Memory), ROM (Read-Only Memory), EEPROM (Electrically Erasable Programmable read only memory), flash memory or other memory technology, CD-ROM (Compact Disc Read-Only Memory), digital versatile disk (DVD) or other optical disk storage, magnetic cassettes, magnetic tapes, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to store the desired information and can be accessed by a computer.

[0153] It is to be understood that the above embodiments are merely exemplary embodiments used to illustrate the principles of the present application, but the present application is not limited thereto. For those skilled in the art, various modifications and improvements can be made without departing from the spirit and substance of the present application, and these modifications and improvements are also considered to be within the scope of protection of the present application.

Claims

1. A full broadband link method for end-to-end broadband user profiling, characterized in that: The method comprises: S1. Define various network management data interface data acquisition modules; S2. Obtaining various gateway data through the network management data interface acquisition module; S3. Based on the keyword fields, formulate data association rules for various gateway data; S4. Based on various gateway data and formulated data association rules, the user end-to-end data link is obtained.

2. The end-to-end full broadband link method for broadband user profile according to claim 1 is characterized in that: The network management data interface data acquisition module includes a line system data acquisition module; The data acquisition module of the network management data interface obtains various gateway data, including: The number line system data acquisition module obtains at least one of the following conditions from the number line system: the name of the splitter, the name of the optical line terminal OLT device, the serial number SN number of the port system and network management data, the status of the optical network unit ONU, whether the line has a fiber relay alarm, the optical modem is offline, the device is disconnected from the network, the power is off, or the power is off.

3. The end-to-end full broadband link method for broadband user profile according to claim 1 is characterized in that: The network management data interface data acquisition module includes an OLT network management system data acquisition module; The data acquisition module of the network management data interface obtains various gateway data, including: At least one of the following items, including the SN number, virtual local area network VLAN, optical modem, and various network management data status of the user data, is collected from the OLT network management system through the OLT network management system data acquisition module.

4. The end-to-end full broadband link method for broadband user profile according to claim 1 is characterized in that: The network management data interface data acquisition module includes a broadband remote access server BRAS device data acquisition module; The data acquisition module of the network management data interface obtains various gateway data, including: At least one of the uplink port status and the address pool status is collected from the BRAS device side through the BRAS device data acquisition module.

5. The end-to-end full broadband link method for broadband user profile according to claim 1 is characterized in that: The network management data interface data acquisition module includes a dynamic environment monitoring system data acquisition module; The data acquisition module of the network management data interface obtains various gateway data, including: At least one of the mains power, water immersion and dynamic environment alarms of the machine room is collected from the dynamic environment monitoring system through the dynamic environment monitoring system data acquisition module.

6. The end-to-end full broadband link method for broadband user profile according to claim 1 is characterized in that: The network management data interface data acquisition module includes a China Telecom billing and business support system CBSS system data acquisition module; The data acquisition module of the network management data interface obtains various gateway data, including: The CBSS system data acquisition module collects user-related usage information from the CBSS system side.

7. The end-to-end full broadband link method for broadband user profile according to claim 1 is characterized in that: Also includes: In response to determining that there is a broadband network fault, a fault analysis and troubleshooting process is performed based on the user end-to-end data link.

8. A full broadband link device for end-to-end broadband user profiling, characterized in that: The device comprises: Definition module, which is set to define various network management data interface data acquisition modules; An acquisition module, which is configured to acquire various gateway data through the network management data interface acquisition module; An association module, which is configured to formulate data association rules for various types of gateway data based on keyword fields; The processing module is configured to obtain a user end-to-end data link based on various gateway data and formulated data association rules.

9. A full broadband link device for end-to-end broadband user profiling, characterized in that: It includes a memory and a processor, wherein the memory stores a computer program, and the processor is configured to run the computer program to implement an end-to-end full-broadband link method for broadband user portraits as described in any one of claims 1-7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by the processor, the end-to-end full-broadband link method for broadband user profiling as described in any one of claims 1-7 is implemented.

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