Business change processing method, device, equipment and program product

Abstract

The embodiment of the invention provides a business change processing method and device, equipment and a program product, and relates to the technical field of human intelligence. The method comprises the steps that an object change request is received, the object change request comprises an object change list, and the object change request is used for indicating a service program for updating a target service; according to the object change request, text extraction processing is carried out on the object change list to obtain change information, and the change information comprises a change cut-off moment, a change problem of a business program, a program identifier and a business department identifier; according to the change information, request information is sent to a preset device, and the request information is used for instructing a development department to update the service program; and receiving response information corresponding to the request information, and updating a service program in the service system according to the response information. According to the method provided by the invention, the business change processing efficiency is improved.

Description

Technical Field

[0001] The present application relates to the field of artificial intelligence technology, and in particular to a method, device, equipment and program product for processing business changes. Background Art

[0002] The business system can include business procedures for multiple businesses. Business personnel can perform business processing through the business procedures of the target business. Business personnel can provide feedback on problems encountered during the execution of the business procedures of the target business. The development department can update the business procedures based on the business issues.

[0003] In the prior art, business personnel can feedback the changes corresponding to the business program through the object change order. The process personnel between the business department and the development department can determine the change information involved on the object change order. The process personnel also need to send the change information to the preset device by email. After receiving the response information, the process personnel also need to notify the business department that the change of the business program has been completed. By manually implementing the change notification, the notification information may not be turned around in time, resulting in low efficiency in program update processing. Summary of the invention

[0004] The present application provides a method, device, equipment and program product for processing business changes, which are used to solve the technical problem of low efficiency in program update processing.

[0005] In a first aspect, the present application provides a method for processing a service change, comprising:

[0006] receiving an object change request, the object change request including an object change order, the object change request being used to indicate an update of a business procedure of a target business;

[0007] According to the object change request, text extraction processing is performed on the object change order to obtain change information, wherein the change information includes a change deadline, a change problem and a program identifier of the business program, and a business department identifier;

[0008] Sending request information to a preset device according to the change information, wherein the request information is used to instruct the development department to update the business program;

[0009] Receive response information corresponding to the request information, and update the business program in the business system according to the response information.

[0010] In a second aspect, the present application provides a service change processing device, including a first receiving module, an extraction processing module, a sending module, a second receiving module and an update processing module:

[0011] The first receiving module is used to receive an object change request, the object change request includes an object change order, and the object change request is used to indicate an update of a business procedure of a target business;

[0012] The extraction processing module is used to perform text extraction processing on the object change order according to the object change request to obtain change information, wherein the change information includes a change deadline, a change problem and a program identifier of the business program, and a business department identifier;

[0013] The sending module is used to send request information to a preset device according to the change information, and the request information is used to instruct the development department to update the business program;

[0014] The second receiving module is used to receive response information corresponding to the request information;

[0015] The update processing module is used to update the business program in the business system according to the response information.

[0016] In a third aspect, an embodiment of the present application provides an electronic device, including: a memory, a processor;

[0017] The memory stores computer-executable instructions;

[0018] The processor executes the computer-executable instructions stored in the memory, so that the processor executes the above first aspect and / or various possible implementations of the first aspect.

[0019] In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, in which computer-executable instructions are stored. When the computer-executable instructions are executed by a processor, they are used to implement the first aspect above and / or various possible implementations of the first aspect.

[0020] In a fifth aspect, an embodiment of the present application provides a computer program product, including a computer program, which, when executed by a processor, implements the above first aspect and / or various possible implementation methods of the first aspect.

[0021] The business change processing method, device, equipment and program product provided in the present application can extract change information from the object change order according to the object change request, send request information to the preset device through the change information, and after receiving the response information corresponding to the request information, update the business program corresponding to the target business in the business system according to the response information, thereby realizing automatic reversal of information and improving the efficiency of business change processing. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0023] Figure 1 A schematic diagram of an application scenario provided in an embodiment of the present application;

[0024] Figure 2 A flowchart of a method for processing a service change provided in an embodiment of the present application;

[0025] Figure 3 A flowchart of another method for processing service changes provided in an embodiment of the present application;

[0026] Figure 4 A schematic diagram of the architecture of a method for processing service changes provided in an embodiment of the present application;

[0027] Figure 5 A schematic diagram of the structure of a service change processing device provided in an embodiment of the present application;

[0028] Figure 6 A schematic diagram of the structure of an electronic device provided in an embodiment of the present application.

[0029] The above drawings have shown clear embodiments of the present application, which will be described in more detail later. These drawings and text descriptions are not intended to limit the scope of the present application in any way, but to illustrate the concept of the present application to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0030] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with the present application. Instead, they are merely examples of devices and methods consistent with some aspects of the present application as detailed in the appended claims.

[0031] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, storage, use, processing, transmission, provision, disclosure and application of the relevant data comply with the relevant laws, regulations and standards of the relevant countries and regions, take necessary confidentiality measures, do not violate public order and good morals, and provide corresponding operation entrances for users to choose to authorize or refuse.

[0032] In addition, this application involves conducting big data analysis of user information (including but not limited to personal biometrics, identity data, consumption data, asset data, electronic terminal operation data, etc.), and using artificial intelligence technology to make automated decisions, and making technical solutions that have a significant impact on personal rights and interests based on the results of automated decisions. The application provides users with corresponding operation entrances for them to choose to agree or reject the results of automated decisions; if the user chooses to reject, the expert decision-making process will be entered.

[0033] It should be noted that the business change processing method, device, equipment and program product provided in this application can be used in the field of artificial intelligence technology, and can also be used in any field other than artificial intelligence technology. The application field of the business change processing method, device, equipment and program product in this application is not limited.

[0034] Figure 1 A schematic diagram of an application scenario provided by an embodiment of the present application. Figure 1 , may include a user device 101, a server 102 and a preset device 103.

[0035] The user device 101 may be a mobile phone, a desktop computer, a laptop computer, a smart terminal, etc. A business system may be installed on the user device 101, and services may be provided to the business system through the server 102. The business system may include business programs for multiple businesses. Business personnel may perform business processing for each business through the user device 101.

[0036] Business personnel can fill out an object change form through the user device 101 to feedback problems with the business procedures of the target business through the object change form. The user device 101 can generate an object change request and send the object change request to the server 102.

[0037] The server 102 can receive an object change request, which can be used to instruct the business program of the target business to be updated. The server 102 can extract text from the object change order according to the object change request to obtain change information, and send request information to the preset device 103 according to the change information. The request information can be used to instruct the development department to update the business program. The server 102 can receive response information corresponding to the request information, and update the business program in the business system according to the response information.

[0038] In the prior art, business personnel can feedback the change content corresponding to the business problem through the object change order. The process personnel between the business department and the development department can determine the change information involved on the object change order. The process personnel also need to send the change information to the preset device by email. After receiving the response information, the process personnel also need to notify the business department that the change of the business procedure has been completed. By manually implementing the change notification, the notification information may not be turned around in time, resulting in low efficiency in processing business changes.

[0039] The business change processing method provided in the present application can extract change information from the object change order according to the object change request, send request information to the preset device through the change information, and after receiving the response information corresponding to the request information, update the business program corresponding to the target business in the business system according to the response information, thereby realizing automatic reversal of information and improving the efficiency of business change processing.

[0040] The technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems are described in detail below with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0041] Figure 2 A flowchart of a method for processing a service change provided in an embodiment of the present application. Figure 2 , the method may include:

[0042] S201. Receive an object change request.

[0043] The execution subject of the embodiment of the present application may be a server, or a service change processing device set in the server. The service change processing device may be implemented by software, or by a combination of software and hardware.

[0044] The object change request may be used to indicate updating of a business procedure of a target business, and the object change request may include an object change order.

[0045] The business personnel fill in the change problem of the business procedure corresponding to the target business, the program ID of the business procedure, the business department ID of the object change order, and the change deadline of the object change order in the object change order.

[0046] S202: According to the object change request, text extraction is performed on the object change order to obtain change information.

[0047] The change information may include the change deadline, the change problem and process identifier of the business process, and the business department identifier.

[0048] The change deadline can be used to indicate the latest update time of the object change request for the target business. The development department needs to complete the update of the business program corresponding to the target business before the change deadline.

[0049] The change issue may be used to indicate improvement issues existing in the business procedures reported by business personnel, wherein the change issue may be one or more.

[0050] Specifically, the preset extraction model may be called through the first interface according to the object change request; and text extraction processing may be performed on the object change order through the preset extraction model to obtain the change information.

[0051] By presetting the extraction model, the change information on the object change order can be directly extracted, which can avoid manual information extraction and improve the efficiency of change processing. At the same time, it can reduce manual intervention and improve the accuracy of change processing.

[0052] S203: Send request information to the preset device according to the change information.

[0053] The preset device may be a terminal device corresponding to a developer of a development department.

[0054] Specifically, the request information may be generated according to the program identifier and the change problem of the target business; the first address of the preset device may be determined according to the program identifier; and the request information may be sent to the preset device according to the first address.

[0055] The request information may include a program identifier and a change issue of the business program, and the request information may be used to instruct the development department to update the business program.

[0056] Request information can be generated directly according to the program identification and change problem, and sent to the preset device without manual information sending. Request information can be sent to the request information in time, which can improve the efficiency of business change processing.

[0057] After sending the first email, a change process corresponding to the object change request can be generated and the change process can be monitored; if the change information sent by the development department is not received within a preset period before the change deadline, a reminder email can be sent to the development department.

[0058] For example, the preset time period may be one hour before the change deadline.

[0059] By setting up a change process and implementing a monitoring mechanism, you can ensure that the development department can receive and update business procedures in a timely manner, thereby improving the stability and reliability of each process.

[0060] In addition, you can regularly check the request information sending log to ensure that the business data is sent successfully and provide timely feedback on any problems.

[0061] S204: Receive response information corresponding to the request information, and update the business program in the business system according to the response information.

[0062] After receiving the request information through the preset device, the developers of the development department can update the business program corresponding to the request information.

[0063] The change program can be obtained by developers in the development department after updating the business program.

[0064] Developers can use preset devices to send response information corresponding to request information to the server, and the response information may include change programs.

[0065] For example, the response information may be an email, and the change program may be an attachment to the email.

[0066] The business change processing method provided in this embodiment can extract change information from the object change order according to the object change request, send request information to the preset device through the change information, and after receiving the response information corresponding to the request information, update the business program corresponding to the target business in the business system according to the response information, without the need to manually reverse the information, thereby improving the efficiency of business change processing.

[0067] Figure 3 A flowchart of another method for processing service changes provided in an embodiment of the present application. Figure 3 , the method may include:

[0068] S301: Receive an object change request.

[0069] The execution process of S301 can refer to the execution process of S201, which will not be repeated here.

[0070] S302: According to the object change request, call a preset extraction model through a first interface.

[0071] The preset extraction model may be a trained convolutional neural network, which is a feedforward neural network that includes convolution calculations and has a deep structure. The preset extraction model may be obtained after training other neural networks, which is not limited here.

[0072] The preset extraction model can be trained in the following ways:

[0073] Step 1: Data preparation stage: Obtain multiple historical change orders, where multiple historical change orders can be obtained through data cleaning, data standardization, and data normalization.

[0074] Step 2, feature engineering: determine the historical change information corresponding to each historical change order. The historical change information may include the historical change deadline, the historical change problem and program identifier of the business program, and the business department identifier.

[0075] Step 3: Model selection: A machine learning model is used to train multiple historical change orders and the change information corresponding to each historical change order to obtain a preset extraction model. The machine learning model may be a convolutional neural network model or the like.

[0076] The trained preset extraction model can be deployed to the production environment, and the service can be provided in the form of an application programming interface (API), that is, the preset extraction model can be called through the API interface. The first interface is the API interface.

[0077] S303: Perform text extraction on the object change order through a preset extraction model to obtain change information.

[0078] The object change order may be input into a preset extraction model, in which output information corresponding to the object change order may be obtained, and the output information may be determined as change information.

[0079] S304: Generate request information according to the program identifier and the change problem of the target business.

[0080] In some possible embodiments, a request template may be obtained, and the request template may include multiple fields to be replaced and fixed fields; text replacement processing may be performed on the multiple fields to be replaced according to program identification and change issues to obtain request information.

[0081] When sending an email to a preset device, there is fixed content in the request information. You can configure a request template and directly replace the fields to be replaced on the request template without regenerating the email. This can improve the efficiency of generating emails and thus improve the efficiency of business changes.

[0082] In some possible embodiments, the multiple fields to be replaced of the request template may be a subject field and a content field. According to the program identifier and the change problem, the content field may be subjected to text processing to obtain a replacement text; according to the subject field and the program identifier, a replacement subject may be generated; the replacement text may be replaced with the content field, and the replacement subject may be replaced with the subject field, to obtain request information.

[0083] The program identifier, change question, and content fields can be text-processed using the Large Language Model (LLM) to generate replacement text.

[0084] Among them, LLM can refer to a deep learning model trained using a large amount of text data, which can generate natural language text or understand the meaning of language text.

[0085] The LLM model can use the content text as a language template to generate replacement text corresponding to the program identifier and the change problem. The replacement text can be used to indicate the problems existing in the business program of the target business.

[0086] The second LLM model can be used to perform text processing on the subject field and the program identifier to generate a replacement subject. The LLM model can use the subject field as a language model to generate a replacement subject corresponding to the program identifier.

[0087] The first LLM model and the second LLM model are trained by different training samples.

[0088] For any field to be replaced, the corresponding replacement field can be generated according to the change information and the field to be replaced, and the field to be replaced in the request template can be replaced. The request information can be generated automatically, which reduces the time of human intervention and manual operation and improves work efficiency.

[0089] S305: Determine a first address of a preset device according to the program identifier.

[0090] A program development relationship table may be stored in a memory or other storage device, and the program development relationship table may include first identifiers of multiple business programs and a development department identifier corresponding to each first identifier.

[0091] For any business program, only the developers of the development department of the business program can update the program of the business program.

[0092] The target identifier can be determined from multiple first identifiers based on the program identifier of the business program, and the development department identifier corresponding to the target identifier is determined as the development department identifier corresponding to the business program, and then the first address of the preset device corresponding to the development department identifier is determined.

[0093] The address of the preset device corresponding to the development department identification may be one or more. If there is one address, the address is determined as the first address; if there are multiple addresses, the first address can be determined from multiple addresses based on historical information sending, or multiple addresses can be determined as the first address, and request information can be sent to multiple preset devices.

[0094] In some possible embodiments, an address template may be obtained, and a field to be replaced in the address template may be replaced with a development department identifier corresponding to the development department to obtain a first address.

[0095] The development department identifier may be the pinyin of the development department, or may be the department code of the development department.

[0096] S306: Send request information to a preset device according to the first address.

[0097] S307: Receive response information corresponding to the request information.

[0098] After the development department updates the business program corresponding to the request information, the developers of the development department can send response information to the server.

[0099] The response information may include the changed procedure and the change description corresponding to the changed procedure.

[0100] S308. Obtain the change procedure of the target business according to the response information.

[0101] The change program can be obtained by the development department after updating the business program.

[0102] If the response message is an email, the change program may be received as an attachment through the change email, and the change program may be downloaded from the change email.

[0103] S309: Update the business program in the server to a change program, and generate notification information corresponding to the object change request.

[0104] Furthermore, the changed program may be stored in a directory corresponding to the server through the File Transfer Protocol (FTP) to implement the updating of the business program corresponding to the target business.

[0105] The business department and business personnel of the business department corresponding to the object change order can be determined. The email sending library (smtplib) can be used to write scripts to read the change program as an attachment in the specified directory and send notification information to the business department and business personnel of the business department.

[0106] The information content of the notification information may include object change identification, change procedure, recipient address, etc.

[0107] S310: Send notification information to the second address corresponding to the business department identifier.

[0108] Notification emails can be used to notify the business department that the development department has made changes to the target business.

[0109] According to the response information, the business program in the server can be directly updated to the changed program, which can realize the automatic update of the business program and notify the business department that the development department has updated the target business, thereby improving the efficiency of business changes.

[0110] The method for processing business changes provided in the embodiment of the present application can extract change information from an object change order according to an object change request, and can generate request information according to a program identifier and a change problem in the change information. The first address corresponding to the program identifier can be determined, and the request information can be sent to a preset device according to the first address. After receiving the response information corresponding to the request information, the business program in the business system can be updated according to the response information, without manually reversing the email, thereby improving the efficiency of business change processing.

[0111] Figure 4 A schematic diagram of the architecture of a method for processing service changes provided in an embodiment of the present application. Figure 4 After receiving the object change request, the preset extraction model can be used to perform text extraction processing on the object change order corresponding to the object change request to obtain the change information. The change information may include the change deadline, the change problem and program identifier of the business program, and the business department identifier.

[0112] A request message may be generated according to the program identifier and the change question. A first address of a preset device may be determined according to the program identifier, and a request message may be sent to the preset device according to the first address. If a response message sent by the preset device is not received within a preset period before the change deadline, a prompt message may be sent to the preset device.

[0113] After receiving the response information corresponding to the request information, the change program of the target business can be obtained according to the response information, the business program in the server can be updated to the change program, and the notification information corresponding to the object change request can be generated, and the notification information can be sent to the second address corresponding to the business department identifier to notify the business department that the development department has made changes to the target business.

[0114] Figure 5 A schematic diagram of a service change processing device provided in an embodiment of the present application. Figure 5 The service change processing device 10 may include a first receiving module 11, an extraction processing module 12, a sending module 13, a second receiving module 14 and an update processing module 15:

[0115] The first receiving module 11 is used to receive an object change request, the object change request includes an object change order, and the object change request is used to indicate the business procedure of updating the target business;

[0116] The extraction processing module 12 is used to perform text extraction processing on the object change order according to the object change request to obtain change information, where the change information includes the change deadline, the change problem and program identifier of the business program, and the business department identifier;

[0117] The sending module 13 is used to send request information to the preset device according to the change information, and the request information is used to instruct the development department to update the business program;

[0118] The second receiving module 14 is used to receive response information corresponding to the request information;

[0119] The update processing module 15 is used to update the business program in the business system according to the response information.

[0120] The service change processing device provided in this embodiment can execute the method provided in the above method embodiment. Its implementation principle and technical effect are similar, and this embodiment will not be described in detail here.

[0121] In some possible embodiments, the sending module 13 is specifically used for:

[0122] Generate request information based on program identification and change issues;

[0123] Determine a first address of a preset device according to the program identifier;

[0124] According to the first address, a request message is sent to a preset device.

[0125] In some possible embodiments, the sending module 13 is specifically used for:

[0126] Get a request template, which includes multiple fields to be replaced;

[0127] According to the program identifier and the change problem, text replacement processing is performed on multiple fields to be replaced to obtain the requested information.

[0128] In some possible embodiments, the multiple fields to be replaced are a subject field and a content field; the sending module 13 is specifically used for:

[0129] According to the program identification and the change problem, the content field is processed to obtain the replacement text, and the replacement text is used to indicate the problem of the business program of the target business;

[0130] Generate replacement subject based on subject field and program identifier;

[0131] The content field is replaced with the replacement text, and the subject field is replaced with the replacement subject to obtain the request information.

[0132] In some possible embodiments, the extraction processing module 12 is specifically used for:

[0133] According to the object change request, calling the preset extraction model through the first interface;

[0134] Through the preset extraction model, text extraction processing is performed on the object change order to obtain the change information.

[0135] In some possible embodiments, the update processing module 15 is specifically used for:

[0136] According to the response information, the change procedure of the target business is obtained. The change procedure is obtained by the development department personnel corresponding to the preset device updating the business procedure;

[0137] Update the business program in the server to the change program and generate notification information corresponding to the object change request;

[0138] A notification message is sent to the second address corresponding to the business department identifier. The notification email is used to notify the business department that the development department has made changes to the target business.

[0139] In some possible embodiments, the device is further used for:

[0140] Generate the change process corresponding to the object change request and monitor the change process;

[0141] If no response information sent by the preset device is received within a preset period of time before the change deadline, a prompt information is sent to the preset device.

[0142] The service change processing device provided in this embodiment can execute the method provided in the above method embodiment. Its implementation principle and technical effect are similar, and this embodiment will not be described in detail here.

[0143] Figure 6 This is a schematic diagram of the structure of an electronic device provided in an embodiment of the present application. Figure 6 The electronic device 20 may include a processor 21 and a memory 22. Exemplarily, the processor 21 and the memory 22 are interconnected via a bus 23.

[0144] The memory 22 stores computer executable instructions;

[0145] The processor 21 executes the computer execution instructions stored in the memory 22, so that the processor 21 executes the service change processing method shown in the above method embodiment.

[0146] Accordingly, an embodiment of the present application provides a computer-readable storage medium, in which computer-executable instructions are stored. When the computer-executable instructions are executed by a processor, the method for processing business changes of the above method embodiment is used to implement the above method embodiment.

[0147] Accordingly, an embodiment of the present application may also provide a computer program product, including a computer program, which, when executed by a processor, may implement the service change processing method shown in the above method embodiment.

[0148] It will be appreciated by those skilled in the art that embodiments of the present invention may be provided as methods, systems, or computer program products. Therefore, the present invention may take the form of a complete hardware embodiment, a complete software embodiment, or an embodiment combining software and hardware. Furthermore, the present invention may take the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-usable program code.

[0149] The present invention is described with reference to flowcharts and / or block diagrams of methods, devices (systems), and computer program products according to embodiments of the present invention. It should be understood that each process and / or block in the flowchart and / or block diagram, as well as the combination of processes and / or blocks in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 A process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0150] These computer program instructions may also be stored in a computer-readable memory capable of directing a computer or other programmable data processing device to operate in a specific manner, so that the instructions stored in the computer-readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 A process or multiple processes and / or boxes Figure 1 A function specified in one or more boxes.

[0151] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operating steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing instructions for implementing the process in the computer or other programmable device. Figure 1 A process or multiple processes and / or boxes Figure 1 The steps for the functions specified in one or more boxes.

[0152] In a typical configuration, a computing device includes one or more processors (CPU), input / output interfaces, network interfaces, and memory.

[0153] Memory may include non-permanent storage in a computer-readable medium, in the form of random access memory (RAM) and / or non-volatile memory, such as read-only memory (ROM) or flash RAM. Memory is an example of a computer-readable medium.

[0154] Computer readable media include permanent and non-permanent, removable and non-removable media that can be implemented by any method or technology to store information. Information can be computer readable instructions, data structures, program modules or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device. As defined herein, computer readable media does not include temporary computer readable media (transitory media), such as modulated data signals and carrier waves.

[0155] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of more restrictions, the elements defined by the sentence "comprises a ..." do not exclude the existence of other identical elements in the process, method, commodity or device including the elements.

[0156] The above are only embodiments of the present application and are not intended to limit the present application. For those skilled in the art, the present application may have various changes and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application should be included within the scope of the claims of the present application.

Claims

1. A method for processing a service change, characterized in that: include: receiving an object change request, the object change request including an object change order, the object change request being used to indicate an update of a business procedure of a target business; According to the object change request, text extraction processing is performed on the object change order to obtain change information, wherein the change information includes a change deadline, a change problem and a program identifier of the business program, and a business department identifier; Sending request information to a preset device according to the change information, wherein the request information is used to instruct the development department to update the business program; Receive response information corresponding to the request information, and update the business program in the business system according to the response information.

2. The method according to claim 1, characterized in that According to the change information, a request message is sent to a preset device, including: generating the request information according to the program identifier and the change problem; Determining a first address of the preset device according to the program identifier; The request information is sent to the preset device according to the first address.

3. The method according to claim 2, characterized in that Generating the request information according to the program identifier and the change problem includes: Obtain a request template, wherein the request template includes multiple fields to be replaced; According to the program identifier and the change problem, text replacement processing is performed on the multiple fields to be replaced to obtain the request information.

4. The method according to claim 3, characterized in that The multiple fields to be replaced are a subject field and a content field; According to the program identifier and the change problem, text replacement processing is performed on the multiple fields to be replaced to obtain the request information, including: According to the program identifier and the change problem, text processing is performed on the content field to obtain replacement text, where the replacement text is used to indicate the problem existing in the business program of the target business; generating a replacement subject according to the subject field and the program identifier; The content field is replaced by the replacement text, and the subject field is replaced by the replacement subject to obtain the request information.

5. The method according to any one of claims 1 to 4, characterized in that: According to the object change request, text extraction is performed on the object change order to obtain change information, including: According to the object change request, calling a preset extraction model through a first interface; By using the preset extraction model, text extraction processing is performed on the object change order to obtain the change information.

6. The method according to any one of claims 1 to 5, characterized in that: According to the response information, the business program in the business system is updated, including: According to the response information, a change procedure of the target business is obtained, where the change procedure is obtained by updating the business procedure by a development department staff corresponding to the preset device; Updating the business program in the server to the change program, and generating notification information corresponding to the object change request; The notification information is sent to a second address corresponding to the business department identifier, and the notification email is used to notify the business department that the development department has changed the target business.

7. The method according to any one of claims 1 to 6, characterized in that: After sending the request information to the preset device according to the change information, the method further includes: Generate a change process corresponding to the object change request, and monitor the change process; If no response information sent by the preset device is received within a preset period of time before the change deadline, a prompt information is sent to the preset device.

8. A device for processing service changes, characterized in that: It includes a first receiving module, an extraction processing module, a sending module, a second receiving module and an update processing module: The first receiving module is used to receive an object change request, the object change request includes an object change order, and the object change request is used to indicate an update of a business procedure of a target business; The extraction processing module is used to perform text extraction processing on the object change order according to the object change request to obtain change information, wherein the change information includes a change deadline, a change problem and a program identifier of the business program, and a business department identifier; The sending module is used to send request information to a preset device according to the change information, and the request information is used to instruct the development department to update the business program; The second receiving module is used to receive response information corresponding to the request information; The update processing module is used to update the business program in the business system according to the response information.

9. An electronic device, characterized in that: include: A processor, and a memory communicatively connected to the processor; The memory stores computer-executable instructions; The processor executes the computer-executable instructions stored in the memory to implement the method according to any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer-executable instructions, which are used to implement the method according to any one of claims 1 to 7 when executed by a processor.

11. A computer program product, characterized in that The invention comprises a computer program, which implements the method according to any one of claims 1 to 7 when being executed by a processor.

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