Information display method and device, electronic equipment, readable storage medium and program product

Abstract

The invention relates to an information display method and device, electronic equipment, a computer readable storage medium and a computer program product. The method comprises the steps of displaying an event guide entry in response to a condition that target equipment meets a preset trigger event; the event guide entry is used for indicating event push information corresponding to the trigger event; in response to a trigger operation on the event guide entry, event reply information responding to the event push information is displayed; the event reply information is obtained by analyzing the event push information and the equipment information of the target equipment. By adopting the method, the intelligence of pushing the information related to the equipment can be improved.

Description

Technical Field

[0001] The present application relates to the field of artificial intelligence technology, and in particular to an information display method, device, electronic device, computer-readable storage medium and computer program product. Background Art

[0002] With the development of science and technology, the Internet of Things technology is increasingly used in people's daily lives. People configure a variety of smart devices in the Internet of Things, and use computer technology to better help users master smart devices and facilitate users to use smart devices.

[0003] Therefore, smart devices are important devices in the Internet of Things technology. In order to better realize the intelligent control and management of smart devices, users need to understand the information related to smart devices. However, in the related technology, users need to send clear information acquisition instructions, such as turning lights on and off for users, executing music playing instructions, etc., in order to obtain device-related information, and it is impossible to intelligently recommend device-related information to users.

[0004] Therefore, there are problems in the related technology that the push of device-related information is low in intelligence and lacks personalization. Summary of the invention

[0005] Based on this, it is necessary to provide an information display method, apparatus, electronic device, computer-readable storage medium and computer program product that can more intelligently push device-related information in response to the above technical problems.

[0006] In a first aspect, the present application provides an information display method, comprising:

[0007] In response to the target device satisfying a preset triggering event, an event guide entrance is displayed; the event guide entrance is used to indicate event push information corresponding to the triggering event;

[0008] In response to a triggering operation on the event guide entry, event reply information in response to the event push information is displayed; the event reply information is obtained by analyzing the event push information and the device information of the target device.

[0009] In a second aspect, the present application also provides an information display device, comprising:

[0010] An entry display module, used to display an event guide entry in response to a target device satisfying a preset trigger event; the event guide entry is used to indicate event push information corresponding to the trigger event;

[0011] A reply information display module is used to display event reply information in response to a trigger operation on the event guide entrance; the event reply information is obtained by analyzing the event push information and the device information of the target device.

[0012] In one of the embodiments, the reply information display module is specifically used to display a conversation page in response to a trigger operation on the event guide entrance; the conversation page is used to interact with the event push information corresponding to the trigger event; and the event reply information output for the event push information is displayed in the conversation page.

[0013] In one of the embodiments, when the trigger event is a device abnormal event, the reply information display module is specifically used to, when the trigger event is the device abnormal event, perform abnormal problem analysis on the device data of the target device associated with the device abnormal event, and generate the event reply information in response to the event push information; the device data is obtained by monitoring the operating status of the target device using status monitoring indicators associated with the device abnormal event; the event reply information includes at least one of abnormal problem description information, abnormal cause analysis information and troubleshooting guidance information; and the event reply information in response to the event push information is displayed.

[0014] In one of the embodiments, the event response information includes an abnormal analysis result and a troubleshooting guidance plan. The response information display module is specifically used to perform abnormal problem analysis on the device data through a trained machine learning model to obtain the abnormal analysis result; the abnormal analysis result is used to characterize the abnormal problem description information and the abnormal cause analysis information; based on the abnormal analysis result and the device configuration information of the target device, a troubleshooting guidance plan matching the device abnormal event is queried in a preset plan database, and the event response information is output based on the troubleshooting guidance plan; the event response information is information constructed by a large language model based on the abnormal analysis result and the troubleshooting guidance plan.

[0015] In one of the embodiments, when the triggering event is a device function recommendation event, the reply information display module is specifically used to display at least one of the first reply information and the second reply information in the event reply information; wherein the first reply information is the reply information constructed based on the function description information; the function description information is the function description information matched with the device function recommendation event queried in a preset function description database; wherein the second reply information is the reply information constructed based on the function configuration guide information; the function configuration guide information is the function configuration guide information matched with the device function recommendation event queried in a preset function configuration guide library; wherein the function configuration guide information is used to guide the user to perform at least one configuration operation to enable new functions and unused functions.

[0016] In one of the embodiments, the reply information display module is specifically used to display a function configuration control in a conversation page; the function configuration control is used to trigger display of a function configuration page for the target device; and the function configuration page is used to receive at least one configuration operation to enable the new function and the unused function.

[0017] In one of the embodiments, the entry display module is further used to cancel the display of the event guide entry if no triggering operation on the event guide entry is received within the first time.

[0018] In one embodiment, the entry display module is specifically used to display the prompt information corresponding to the target device in the device list page; the prompt information is used to prompt the target device to meet the preset trigger event; in response to the trigger operation of the device identifier of the target device in the device list page, the device page of the target device is displayed, and the event guide entry is displayed in the device page

[0019] In one of the embodiments, the entry display module is also used to cancel the display of the event guide entry in response to an interactive operation triggered for other functions in the device page; the interactive operation triggered for other functions includes interactive operations other than the triggering operation of the event guide entry.

[0020] In one of the embodiments, the entry display module is specifically used to display the event guide entry in a set position of the device page if no interactive operation for each function in the device page is received within a second time; wherein the second time is determined according to the event type of the triggering event.

[0021] In one of the embodiments, when there are at least two trigger events satisfied by the target device, each trigger event corresponds to a different event guide entrance; the entrance display module is specifically used to display each event guide entrance in sequence according to the priority order corresponding to each trigger event; the priority order corresponds to the event type of the corresponding trigger event.

[0022] In a third aspect, the present application further provides an electronic device, wherein the electronic device comprises a memory and a processor, wherein the memory stores a computer program, and when the computer program is executed by the processor, the steps of the above method are implemented.

[0023] In a fourth aspect, the present application further provides a computer-readable storage medium having a computer program stored thereon, wherein the computer program implements the steps of the above method when executed by a processor.

[0024] In a fifth aspect, the present application further provides a computer program product, wherein the computer program product comprises a computer program, and when the computer program is executed by a processor, the steps of the above method are implemented.

[0025] The above-mentioned information display method, device, electronic device, computer-readable storage medium and computer program product display an event guide entrance in response to the target device satisfying a preset trigger event; the event guide entrance is used to indicate the event push information corresponding to the trigger event; in response to the trigger operation of the event guide entrance, event reply information responding to the event push information is displayed; the event reply information is obtained by analyzing the event push information and the device information of the target device.

[0026] In this way, when the target device satisfies the preset trigger event, an event guide entrance is displayed to indicate the event push information corresponding to the trigger event. Through the event push information corresponding to the trigger event, push information matching the current device status of the target device can be pushed to the user in a timely manner, so as to guide the user to have a more comprehensive understanding of the current specific device status of the target device through the trigger operation of the event guide entrance. In response to the trigger operation of the event guide entrance, event reply information responding to the event push information is displayed. The event reply information is obtained by analyzing the event push information and the device information of the target device, so as to realize a more accurate and comprehensive display of the current specific device status of the target device to the user through the event reply information. The user can obtain the current specific device status of the target device without sending clear information acquisition instructions, thereby effectively improving the intelligence of the device-related information push. BRIEF DESCRIPTION OF THE DRAWINGS

[0027] In order to more clearly illustrate the technical solutions in the embodiments of the present application or related technologies, the drawings required for use in the embodiments of the present application or related technical descriptions will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0028] Figure 1 A diagram of an application environment of an information display method in an embodiment;

[0029] Figure 2 is a flow chart of an information display method in an embodiment;

[0030] Figure 3 A schematic diagram of a device list page in an embodiment;

[0031] Figure 4 A schematic diagram of an event guide entry displayed on a device page in an embodiment;

[0032] Figure 5 A schematic diagram of a session page in one embodiment;

[0033] Figure 6 A schematic diagram of another device page in one embodiment;

[0034] Figure 7 A schematic diagram of displaying a bubble prompt for an abnormal problem in an embodiment;

[0035] Figure 8 A schematic diagram of another session page in one embodiment;

[0036] Fig. 9 A schematic diagram of another type of event reply information displayed in a conversation page in one embodiment;

[0037] Fig.10 A schematic diagram of displaying an event guide entry in a device page in another embodiment;

[0038] Fig.11 A schematic diagram of yet another session page in another embodiment;

[0039] Fig.12 A flowchart of a step of generating event reply information in another embodiment;

[0040] Fig.13 is a structural block diagram of an information display device in one embodiment;

[0041] Fig.14 FIG. 4 is a diagram showing the internal structure of an electronic device in one embodiment. DETAILED DESCRIPTION

[0042] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0043] It should be noted that the terms "first", "second", etc. in the specification and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present disclosure described herein can be implemented in an order other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0044] In one embodiment, Figure 1 The implementation environment of the information display method may be a schematic diagram. The implementation environment at least includes a user terminal 110, a smart device 130, a server 170, and a network device. Figure 1 In the embodiment, the network devices include a gateway 150 and a router 190, which is not specifically limited herein.

[0045] Among them, the user terminal 110, which can also be considered as a user end or terminal, can deploy (also understood as install) the client associated with the smart device 130. This user terminal 110 can be an electronic device such as a smart phone, a tablet computer, a laptop computer, a desktop computer, a smart control panel, other devices with display and control functions, etc., which are not limited here.

[0046] Among them, the client is associated with the smart device 130, which essentially means that the user registers an account in the client and configures the smart device 130 in the client. For example, the configuration includes adding a device identifier to the smart device 130, so that when the client is run in the user terminal 110, it can provide the user with functions such as device display and device control of the smart device 130. This client can be in the form of an application or a web page. Accordingly, the interface for device display on the client can be in the form of a program window or a web page, which is not limited here.

[0047] The smart device 130 is deployed in the gateway 150, and communicates with the gateway 150 through its own configured communication module, and is then controlled by the gateway 150. It should be understood that the smart device 130 generally refers to one of the multiple smart devices 130, and the embodiment of the present application only takes the smart device 130 as an example, that is, the embodiment of the present application does not limit the number and device type of smart devices deployed in the gateway 150. In an application scenario, the smart device 130 accesses the gateway 150 through a local area network, and is thus deployed in the gateway 150. The process of the smart device 130 accessing the gateway 150 through the local area network includes: the gateway 150 first establishes a local area network, and the smart device 130 joins the local area network established by the gateway 150 by connecting to the gateway 150. This local area network includes, but is not limited to: ZIGBEE or Bluetooth. Among them, the smart device 130 can be but is not limited to various smart home devices (or Internet of Things devices), such as smart printers, smart fax machines, smart cameras, smart air conditioners, smart door locks, smart lights, or human body sensors equipped with communication modules, door and window sensors, temperature and humidity sensors, water immersion sensors, natural gas alarms, smoke alarms, wall switches, wall sockets, wireless switches, wireless wall sticker switches, magic cube controllers, curtain motors, millimeter wave radars, etc.

[0048] The interaction between the user terminal 110 and the smart device 130 can be achieved through a local area network or a wide area network. In one application scenario, the user terminal 110 establishes a communication connection between the router 190 and the gateway 150 in a wired or wireless manner. For example, the wired or wireless manner includes but is not limited to WIFI, so that the user terminal 110 and the gateway 150 are deployed in the same local area network, so that the user terminal 110 can interact with the smart device 130 through the local area network path. In another application scenario, the user terminal 110 establishes a communication connection between the server 170 and the gateway 150 in a wired or wireless manner. For example, the wired or wireless manner includes but is not limited to 2G, 3G, 4G, 5G, WIFI, etc., so that the user terminal 110 and the gateway 150 are deployed in the same wide area network, so that the user terminal 110 can interact with the smart device 130 through the wide area network path.

[0049] Among them, the server end 170 can also be considered as the cloud, cloud platform, platform end, service end, etc. This server end 170 can be a server, a server cluster composed of multiple servers, or a cloud computing center composed of multiple servers.

[0050] In one embodiment, Figure 2As shown, a method for displaying information is provided. This embodiment uses the method applied to an electronic device as an example. The electronic device may be Figure 1 In this embodiment, the method includes the following steps:

[0051] Step S210, in response to the target device satisfying a preset triggering event, an event guidance entrance is displayed.

[0052] The event guide entry is used to indicate the event push information corresponding to the triggering event.

[0053] The event guide entry may be an instruction entry for indicating event push information corresponding to the triggering event. The event guide entry may be an operation element, such as a button, an icon, a text box, etc.

[0054] In the present application, the event guide portal can display event push information corresponding to the triggering event.

[0055] For example, the event guide entrance may be a text box, or a combination of an icon and a text box, etc., and the text box displays the text content of the event push information.

[0056] The event guide entrance may be displayed in the human-computer interaction interface of the client. In some embodiments, the event guide entrance may be displayed in the human-computer interaction interface in the form of a float.

[0057] The event push information may refer to information that is actively displayed to the user and contains specific content, notifications or messages associated with a preset trigger event that the target device meets. The event push information may be used to indicate the current device status of the target device.

[0058] The trigger event may be a predefined event for triggering the display of the event guide entry. For example, when an abnormal device event such as the device being offline or in a low battery state is detected, the event guide entry needs to be displayed, and the abnormal device event is the preset trigger event; when a device function update event is detected, the event guide entry needs to be displayed, and the device function update event is the preset trigger event.

[0059] In some embodiments, when the triggering event is a device abnormality event, the event push information may be abnormal problem prompt information, solution guidance prompt information, etc. For example, when the target device is detected to be in an offline state, the event push information may be "What should I do if the device is offline?"; exemplarily, when the event guide entry is a text box, the text box may display "What should I do if the device is offline?". When the target device is detected to be in a low-battery state, the event push information may be "How to deal with the low-battery state?"; exemplarily, when the event guide entry is a text box, the text box may display "How to deal with the low-battery state?".

[0060] When the trigger event is a device function update event, the event push information may be a push information about the launch of a new function. For example, if the target device is a smart door lock, when a new function is launched, such as being able to control the door lock to unlock / lock when viewing the doorbell, the event push information may be "A new function is launched, you can control the door lock to unlock / lock when viewing the doorbell, go to "Link Door Lock" and try it out."

[0061] The target device may be a smart device bound to the target space and having corresponding device capabilities, wherein the device capabilities refer to the capabilities possessed by the device.

[0062] For example, the target device can be a smart lighting device with the capabilities of turning on and off lights, adjusting brightness, color temperature, color, and scene modes; a smart air-conditioning device with the capabilities of temperature adjustment, air volume adjustment, wind speed adjustment, wind direction adjustment, and mode adjustment (such as cooling, heating, dehumidification, and automatic); a smart curtain device with the capabilities of curtain opening and closing, dynamic opening and closing, and scene modes; a smart socket device with the capabilities of switching and energy consumption monitoring; a smart switch device with the capabilities of switching and energy consumption monitoring; a smart monitoring device with the capabilities of video recording, motion detection, recording, speaking, face recognition, human tracking, and human recognition; and a smart door lock device with the capabilities of locking, occupancy event detection, and face recognition.

[0063] The target space may be a home space, an office space, a teaching space, or any other space where a smart home system is installed. The target space may also be any room in the home space, an office space, a teaching space, or any other space, which is not limited in this embodiment.

[0064] In some embodiments, the target device may be a smart device selected by a user for which relevant information needs to be obtained.

[0065] Step S220, in response to the triggering operation on the event guide entrance, displaying event reply information in response to the event push information.

[0066] The event reply information is obtained by analyzing the event push information and the device information of the target device.

[0067] The device information may include but is not limited to at least one of device attribute information, device function information, device status information and device service information.

[0068] The event reply information is used to indicate the current specific device status of the target device.

[0069] In a specific implementation, if the user wishes to further obtain the current specific device status of the target device based on the event push information, the user can click on the event guide entrance to input a trigger operation for the event guide entrance to the electronic device. After receiving the trigger operation for the event guide entrance, the electronic device can respond to the trigger operation for the event guide entrance and display event reply information of the event push information, so that the user can further obtain the current specific device status of the target device.

[0070] For example, when the trigger event satisfied by the target device is a device abnormality event, the event push information, such as the abnormal problem prompt information "What should I do if the device is offline", and the device information of the target device, such as the device's most recent online time, number of offline times yesterday, device type, network information, Zigbee strength, etc., can be analyzed to determine the cause of the device abnormality and the troubleshooting guidance plan, so as to obtain the event response information used to respond to the abnormal problem prompt information "What should I do if the device is offline".

[0071] When the trigger event satisfied by the target device is a device function update event, the event push information and device information can be analyzed based on the event push information (such as push information for the launch of a new function) and the device information of the target device, such as device name, device type, etc., to obtain the new function description information and new function configuration guidance information in order to obtain the event reply information for the push information for the launch of the new function.

[0072] The specific form of the operation triggered by the event-guided entry may vary depending on the input components (mouse, touch screen, keyboard) configured in the electronic device. For example, if the electronic device is a smart phone configured with a touch screen, the operation may be a gesture operation such as clicking and moving; if the electronic device is a desktop computer configured with a mouse, the operation may be a mechanical operation such as single-clicking, double-clicking, dragging, etc., which is not limited here.

[0073] In the above information display method, an event guide entrance is displayed in response to the target device satisfying a preset trigger event; the event guide entrance is used to indicate event push information corresponding to the trigger event; in response to the trigger operation on the event guide entrance, event reply information responding to the event push information is displayed; the event reply information is obtained by analyzing the event push information and the device information of the target device.

[0074] In this way, when the target device satisfies the preset trigger event, an event guide entrance is displayed to indicate the event push information corresponding to the trigger event. Through the event push information corresponding to the trigger event, push information matching the current device status of the target device can be pushed to the user in a timely manner, so as to guide the user to have a more comprehensive understanding of the current specific device status of the target device through the trigger operation of the event guide entrance. In response to the trigger operation of the event guide entrance, event reply information responding to the event push information is displayed. The event reply information is obtained by analyzing the event push information and the device information of the target device, so as to realize a more accurate and comprehensive display of the current specific device status of the target device to the user through the event reply information. The user can obtain the current specific device status of the target device without sending clear information acquisition instructions, thereby effectively improving the intelligence of the device-related information push.

[0075] In one embodiment, in response to a trigger operation on an event guide entry, event reply information in response to event push information is displayed, including: in response to a trigger operation on an event guide entry, a conversation page is displayed; and event reply information output for the event push information is displayed in the conversation page.

[0076] The session page may refer to a page for displaying session information, and may be specifically used for interacting with event push information corresponding to a triggering event.

[0077] The session page may include event session information related to event push information.

[0078] The event session information refers to the session information related to the triggering event.

[0079] In some embodiments, the event session information related to the event push information may be the same as the event push information. For example, if the event push information is "What should I do if the device is offline?", the event session information displayed in the session page may be "What should I do if the device is offline?" In other embodiments, the event session information related to the event push information may be different from the event push information, and the session information may specifically be information related to the event push information for interaction. For example, if the event push information is "A new function is online, you can control the door lock to unlock / lock when viewing the doorbell, go to "Associate Door Lock" and try it", the event session information may be "Learn about the doorbell-door lock linkage function."

[0080] In a specific implementation, the electronic device can, in response to a triggering operation on an event guide entrance, display event reply information in response to event push information. The event guide entrance is used to enter a conversation page. The electronic device can, in response to a triggering operation on the event guide entrance, display a conversation page in a human-computer interaction interface. The conversation page can input event conversation information related to the event push information, and can display event reply information of the event push information.

[0081] The technical solution of this embodiment is to display a conversation page in response to a trigger operation on an event guide entrance; the conversation page is used to interact with the event push information corresponding to the trigger event; and the event reply information output for the event push information is displayed in the conversation page. In this way, the event push information corresponding to the trigger event can be interacted with in the form of a conversation, and the event reply information output for the event push information is displayed in the conversation page, which enhances the fun and vividness of the display of the specific device status of the target device, thereby enhancing the human-computer interactivity.

[0082] In one embodiment, when the triggering event is a device abnormality event, event reply information in response to event push information is displayed, including: when the triggering event is a device abnormality event, performing abnormal problem analysis on device data associated with the device abnormality event of the target device, and generating event reply information in response to the event push information; displaying the event reply information in response to the event push information.

[0083] In some embodiments, the working status, power, connection status and other device data of the device can be monitored in real time through the sensors and monitoring devices of the smart device, and the monitored device data can be transmitted to the smart background system, and the working status of the smart device can be diagnosed by using data analysis and algorithms to determine whether there is a device abnormal event. In this way, when it is determined that there is a device abnormal event based on the device data, an event guide entrance for indicating the event push information corresponding to the device abnormal event will be displayed.

[0084] The equipment data is obtained by monitoring the operating status of the target equipment using status monitoring indicators associated with equipment abnormal events.

[0085] The status monitoring indicator may be an indicator for monitoring the operating status of the target device.

[0086] Among them, if the device abnormal event is a device offline event, the associated status monitoring indicator is an offline indicator; if the device abnormal event is a device low power event, the associated status monitoring indicator is a power indicator.

[0087] The power indicator may include but is not limited to battery type: rechargeable battery / lithium battery / button battery, battery model and device model.

[0088] The offline indicator may include but is not limited to offline duration, offline time, etc.

[0089] In actual applications, if the detected device abnormal event is a (Zigbee sub-device) device offline event, the offline indicator may include but is not limited to whether the gateway to which the device belongs is offline and the offline time duration, whether any device is online, whether the current device is low on power, LQI (link quality indicator) Zigbee strength, offline time and offline duration.

[0090] When the detected device abnormal event is a (gateway / wifi device) device offline event, the offline indicator may include but is not limited to at least one of whether any wifi / gateway device is online, whether the APP version is the latest, whether the device firmware version is the latest, wifi signal strength, whether 5G WiFi is currently supported, offline time and offline duration.

[0091] Among them, when the triggering event is a device abnormality event, in the process of displaying event reply information in response to event push information, event reply information for the target device is generated by performing abnormal problem analysis on device data of the target device associated with the device abnormality event, and the event reply information includes at least one of abnormal problem description information, abnormal cause analysis information and troubleshooting guidance information, thereby displaying event reply information in response to the event push information.

[0092] The abnormal problem description information may include information for describing the abnormal problem existing in the target device.

[0093] In actual applications, the abnormal problem description information may include the device name, device status information (power information, offline information), gateway information and version information.

[0094] The abnormality cause analysis information may be information obtained by analyzing and diagnosing abnormal problems existing in the target device, and may be used to determine the specific location and cause of the device abnormality.

[0095] The troubleshooting guidance information may be information for guiding users to identify and resolve equipment abnormalities.

[0096] The technical solution of this embodiment, when the triggering event is a device abnormality event, generates event reply information by performing abnormal problem analysis on the device data of the target device associated with the device abnormality event; the device data is obtained by monitoring the operating status of the target device using the status monitoring indicators associated with the device abnormality event; the event reply information includes at least one of abnormal problem description information, abnormal cause analysis information, and troubleshooting guidance information; and the event reply information of the response event push information is displayed. In this way, when the target device satisfies the device abnormality event, event reply information is generated by performing abnormal problem analysis on the device data of the target device associated with the device abnormality event. The event reply information includes at least one of abnormal problem description information, abnormal cause analysis information, and troubleshooting guidance information for the target device, rather than universally displaying abnormal prompts and processing suggestions common to the same type of devices, which can provide more personalized and more accurate diagnosis of device abnormality problems.

[0097] In one embodiment, the event response information includes an abnormality analysis result and a troubleshooting guidance plan. An abnormality problem analysis is performed on the device data of the target device associated with the device abnormality event to generate event response information, including: performing an abnormality problem analysis on the device data through a trained machine learning model to obtain an abnormality analysis result; based on the abnormality analysis result and the device configuration information of the target device, querying a preset solution database for a troubleshooting guidance plan that matches the device abnormality event, and outputting event response information based on the troubleshooting guidance plan.

[0098] The abnormal analysis result refers to the result obtained by analyzing the abnormal problem of the device data of the target device when an abnormal device event is detected. In this application, the abnormal analysis result may specifically include abnormal problem description information and abnormal cause analysis information.

[0099] Among them, the troubleshooting guidance plan can be a specific plan to guide users to identify and solve equipment abnormal problems.

[0100] Among them, the event response information is the information constructed by the large language model based on the abnormal analysis results and troubleshooting guidance solutions.

[0101] Among them, the specific forms of abnormal problem description information, abnormal cause analysis information, troubleshooting guidance plan and event response information will be explained with examples below.

[0102] Among them, the trained machine learning model refers to a trained machine learning model. A machine learning model is a model built through machine learning technology. Machine learning is a technology that studies how computers simulate or implement human learning behavior to acquire new knowledge or skills and reorganize existing knowledge structures to continuously improve their performance.

[0103] The trained machine learning model in this application refers to a model built through machine learning technology, which has been learned and trained with a large amount of historical data to facilitate the identification of specific types of data patterns or anomalies. This model can automatically learn features from the data and use these features to make predictions or classifications to help analyze abnormal events that may occur in the future.

[0104] Among them, in the process of performing abnormal problem analysis on the device data associated with the device abnormal event of the target device and generating event reply information, the trained machine learning model can be used to perform abnormal problem analysis on the device data to obtain abnormal analysis results for characterizing the abnormal problem description information and abnormal cause analysis information of the target device, and based on the abnormal analysis results and the device configuration information of the target device, a troubleshooting guidance solution matching the device abnormal event is queried in a preset solution database to output the event reply information based on the troubleshooting guidance solution; wherein the event reply information is information constructed by a large language model based on the abnormal analysis results and the troubleshooting guidance solution.

[0105] Specifically, the exception analysis results and troubleshooting guidance solutions can be input into the large language model to output event response information. By utilizing the natural language understanding and text generation capabilities of the large language model, event response information based on the exception analysis results and troubleshooting guidance solutions can be output in accordance with instruction requirements.

[0106] Among them, the instructions that need to be input into the large language model mainly include the number of words, format, content requirements, etc.

[0107] To facilitate understanding by those skilled in the art, Table 1 provides an example of content fields configured by an intelligent background system for device abnormal events, including trigger events, event recommendation information, status monitoring indicators associated with device abnormal events, and troubleshooting guidance information:

[0108] Table 1 Content field examples of intelligent background system configuration

[0109]

[0110]

[0111] In practical applications, the large language model can output event response information in the form of troubleshooting reports.

[0112] Among them, the report content requirements for the large language model are shown in Table 2:

[0113] The troubleshooting report consists of three content modules: abnormal problem description (symptom description), abnormal cause analysis (fault analysis), and troubleshooting guidance. The relevant content and format requirements are as follows:

[0114] Table 2 Content and format requirements of troubleshooting reports

[0115]

[0116] The technical solution of this embodiment uses a trained machine learning model to analyze abnormal problems on device data to obtain abnormal analysis results; the abnormal analysis results are used to characterize abnormal problem description information and abnormal cause analysis information; based on the abnormal analysis results and the device configuration information of the target device, a troubleshooting guidance solution matching the device abnormal event is queried in a preset solution database, and event response information is output based on the troubleshooting guidance solution; the event response information is information constructed by a large language model based on the abnormal analysis results and the troubleshooting guidance solution.

[0117] In this way, by analyzing the device data associated with the device abnormality event, and outputting the event response information based on the solution database, device configuration information, and the natural language understanding and text generation capabilities of the large language model, it can not only more accurately match the user's device problems and usage needs, provide targeted solutions and recommended guidance, increase the user's understanding and use of device functions, and provide better user guidance and operation experience, but also provide more precise and accurate diagnosis of device abnormality problems, more accurately determine the cause of the device problem and provide corresponding solutions, and help users quickly solve the device abnormality problem. In addition, by automatically analyzing the device status and abnormal conditions to achieve intelligent troubleshooting, it can provide users with solutions more efficiently, reduce the need for manual intervention, and improve the system's automation and overall efficiency.

[0118] In one embodiment, when the triggering event is a device function recommendation event, displaying event reply information in response to the event push information includes: displaying at least one of the first reply information and the second reply information in the event reply information.

[0119] Among them, the device function recommendation event is an event that recommends the function and gameplay of the device. For example, when the device has updated functions and gameplay, the new functions and new gameplay of the device can be recommended; when the device has functions and gameplay that the user has not used, the unused functions and gameplay of the device can also be recommended. Therefore, the device function recommendation event can include device function update events and device unused function recommendation events.

[0120] Among them, the first reply information is the reply information constructed based on the function description information.

[0121] The function description information is the function description information that is found in a preset function description database and matches the device function recommendation event.

[0122] The function description information is used to describe the function of the device. For example, when the device function recommendation event is a device function update event, the function description information includes description information of the new function; when the device function recommendation event is a device unused function recommendation event, the function description information includes description information of the unused function.

[0123] For example, the functional description information may include but is not limited to:

[0124] Function Name: Name the function concisely and clearly.

[0125] Function Overview: Provide a brief description of the purpose and function of the function.

[0126] Usage scenario: Describe the specific scenario or application where this function is suitable.

[0127] Operation Guide: Detailed usage steps and operation methods to help users understand how to use new functions.

[0128] Advantages and benefits: Explain how the feature improves the user experience or device performance.

[0129] For example, for the new function "doorbell and door lock linkage function", the first reply information constructed based on the function description information may include: "You can associate a door lock and door card in the doorbell details page. When you receive a "someone rings the bell" message push, you can jump to the doorbell to view the real-time picture, and quickly operate the "door lock card" to open the door for the person outside the door."

[0130] Among them, the second reply information is the reply information constructed based on the function configuration guidance information.

[0131] The function configuration guidance information is the function configuration guidance information that is found in a preset function configuration guidance library and matches the device function recommendation event.

[0132] The function configuration guidance information is used to guide the user to perform at least one configuration operation of enabling a new function and an unused function.

[0133] For example, continuing with the previous example, for the new function "doorbell and door lock linkage function", the second reply information constructed based on the function configuration guidance information may include: "Association method: In the video doorbell "Device Settings-Function Settings-Associated Device Control", turn on the door lock card that needs to be associated." It may also include: "After the association is successful, you can view this door lock device card in "Door Lock Details-Association Tab" and perform one-click unlocking / locking control. However, it should be noted that if the door lock card only displays status information and there is no lock switch button, you need to go to the settings of the door lock details page to turn on the "remote unlocking" function."

[0134] The technical solution of this embodiment, when the triggering event is a device function recommendation event, is achieved by displaying at least one of the first reply information and the second reply information in the event reply information; wherein the first reply information is the reply information constructed based on the function description information; the function description information is the function description information matched with the device function recommendation event queried in a preset function description database; wherein the second reply information is the reply information constructed based on the function configuration guide information; the function configuration guide information is the function configuration guide information matched with the device function recommendation event queried in a preset function configuration guide library; wherein the function configuration guide information is used to guide the user to perform at least one configuration operation of enabling new functions and unused functions.

[0135] In this way, by outputting at least one of the first reply information and the second reply information for the new function or unused function of the target device, the first reply information is the reply information constructed based on the function description information; wherein the second reply information is the reply information constructed based on the function configuration guidance information; it can be realized to provide users with personalized device function recommendations based on the configuration information and usage records of the user's device, combined with a preset function description database and a preset function configuration guidance library. Compared with related technologies, this technical solution can more accurately match users' device problems and usage needs, provide targeted recommendation guidance, and increase users' understanding and use of device functions.

[0136] In one embodiment, displaying event reply information in response to event push information includes: displaying a function configuration control in a session page.

[0137] The function configuration control refers to a control used to trigger the display of a function configuration page for a target device.

[0138] A control refers to a component in a user interface that encapsulates a specific function or set of functions for use by the user. Thus, the event guide entry in this application is also a control that encapsulates the function of indicating the event push information corresponding to the triggering event.

[0139] A function configuration control may be a button, a check box, a radio button, a slider, a text box, a drop-down menu, a shortcut key, etc. Correspondingly, the operation triggered for the function configuration control may be clicking a button, selecting or unselecting a check box or radio button, dragging a slider, entering text or data in a text box, selecting an option in a drop-down menu, etc.

[0140] The function configuration page is a page for receiving at least one configuration operation of enabling a new function and an unused function.

[0141] In a specific implementation, when the triggering event is a device function recommendation event, the electronic device can display a conversation page in response to a triggering operation on an event guide entrance, and display event reply information output for the event push information in the conversation page. Furthermore, a function configuration control can also be displayed in the conversation page. After receiving a triggering operation on the function configuration control, a function configuration page for the target device can be displayed in response to the triggering operation on the function configuration control. The user can perform at least one configuration operation of enabling new functions and unused functions in the function configuration page according to the second reply information, so that the electronic device can receive at least one configuration operation of enabling new functions and unused functions through the function configuration page.

[0142] The technical solution of this embodiment is to display a function configuration control in the session page; the function configuration control is used to trigger the display of the function configuration page for the target device; the function configuration page is used to receive at least one configuration operation of enabling new functions and unused functions. In this way, when the triggering event is a device function recommendation event, while displaying the function configuration guide information, the function configuration control for triggering the display of the function configuration page for the target device is displayed, so that the user can configure the function of the target device more intuitively and conveniently in the function configuration page according to the guidance of the function configuration guide information, thereby improving the efficiency and accuracy of device configuration in the smart home scene.

[0143] In one embodiment, after the step of displaying the event guide entrance, the method further includes: if no triggering operation on the event guide entrance is received within the first time, canceling the display of the event guide entrance.

[0144] In a specific implementation, after the event guide entrance is displayed, if the electronic device does not receive a triggering operation on the event guide entrance within the first time, the event guide entrance for indicating the event push information corresponding to the triggering event is cancelled. This strategy of automatically disappearing the event guide entrance if the triggering operation on the event guide entrance is not received within the first time after the event guide entrance is displayed can be understood as a disappearance strategy of the event guide entrance.

[0145] In practical applications, the first time can be set according to actual needs, for example, it can be 10 seconds. The specific time length is not specifically limited here.

[0146] The technical solution of this embodiment is that after the step of displaying the event guide entrance, if the triggering operation of the event guide entrance is not received within the first time, the event guide entrance is cancelled. In this way, by setting a time limit for the automatic disappearance of the event guide entrance, the user will not be disturbed by the long-term display of uninteresting event push information, thereby avoiding excessive disturbance of information and effectively enhancing the intelligence of human-computer interaction.

[0147] In one embodiment, in response to the target device satisfying a preset trigger event, an event guide entrance is displayed, including: displaying prompt information corresponding to the target device in the device list page; in response to a trigger operation on the device identifier of the target device in the device list page, displaying the device page of the target device, and displaying the event guide entrance in the device page.

[0148] Among them, prompt information is a short text or visual element used to convey important information, warnings or suggestions, usually appearing in the user interface. Prompt information is used to help users understand the current status, pay attention to potential problems or guide the next step. Prompt information can be presented in different forms and styles to ensure that users can receive key information clearly and quickly.

[0149] In this embodiment, the prompt information corresponding to the target device refers to information used to convey the state, warning, notification or matters requiring attention of the target device to the user. Specifically, the prompt information is used to prompt the target device to meet a preset trigger event.

[0150] The device list page may be a page displaying various devices bound to the target space.

[0151] The device page of the target device may be a page displaying device details of the target device.

[0152] In a specific implementation, when it is detected that the target device satisfies a preset trigger event, the electronic device can display prompt information corresponding to the target device in the device list page to prompt that the target device satisfies the preset trigger event. The user can click on the device identifier of the target device in the device list page to input a trigger operation for the device identifier of the target device in the device list page to the electronic device, so that the electronic device can respond to the trigger operation, display the device page of the target device, and display an event guide entrance in the device page.

[0153] Among them, the device identification refers to the mark or name used to uniquely identify each device.

[0154] Among them, the device identifier can be the device name, device number, user-defined device label or note information (for example: "kitchen light", "conference room projector"), device icon (use graphic identifiers to represent different devices to enhance the visual effect. For example: "smart bulb" is displayed next to a light bulb icon, or "temperature sensor" is displayed next to a thermometer icon).

[0155] In actual applications, the device identification can also be presented in a variety of forms, such as presenting the device identification in the form of a combination of a device icon and a user-defined device label; presenting the device identification in the form of a combination of a device icon and a device number; presenting the device identification in the form of a combination of a device icon, a device number and a device name.

[0156] For example, taking the trigger event as a device abnormal event, when the user's device has an abnormal situation, such as the device is currently offline, low battery, etc., then the device is the target device that meets the device abnormal event, and the corresponding prompt information of the target device is displayed on the device list page, such as Figure 3 As shown, a schematic diagram of a device list page is provided ( Figure 3 In the example, the device icon and the device name are combined to present the device identification. The prompt information can be in the form of graying out the device name of the target device or having a corner mark next to it. When the user clicks the device identification to enter the device page of the target device, the event guidance entrance will be presented on the device page. Figure 4 As shown, a schematic diagram of an event guide entry 410 displayed in a device page is provided. The event guide entry 410 can be presented in the form of bubbles. For example, bubble prompts of abnormal problems are displayed in the device page, such as "What should I do if the device is offline?", "What should I do if the device is low on battery?"

[0157] In response to the triggering operation of the bubble, the electronic device can display the conversation page, such as Figure 5 As shown in the figure, a schematic diagram of a conversation page is provided. After the user clicks the bubble, he can view the device abnormality problem description, abnormality cause analysis and targeted troubleshooting guidance through the displayed event response information. The user can troubleshoot the device fault according to the provided solution content, so as to quickly solve the device abnormality problem.

[0158] The technical solution of this embodiment is to display the prompt information corresponding to the target device in the device list page; the prompt information is used to prompt the target device to meet the preset trigger event; in response to the trigger operation of the device identification of the target device in the device list page, the device page of the target device is displayed, and the event guide entrance is displayed in the device page. In this way, the status and prompt information of the device are directly displayed in the device list page, so that the user can quickly understand the current operation status of each device, and promptly find the target device with abnormal problems. After responding to the trigger operation of the device identification of the target device, it directly jumps to the specific device page, which improves the convenience of user operation and reduces the time of searching for device information. The event guide entrance is displayed in the device page, which can guide the user to quickly further understand the current device details of the target device. This intuitive prompt information and feedback mechanism enable users to manage devices more conveniently.

[0159] In one embodiment, after the step of displaying the event guide entrance, the method further includes: in response to an interactive operation triggered for other functions in the device page, canceling the display of the event guide entrance.

[0160] The interactive operation may refer to an operation performed on a user and an electronic device. In this example, the interactive operation may refer to an operation performed on a user and a device page, such as user input (such as clicking, sliding, dragging, scrolling, etc.), command issuance, selection, and a series of interactions with a device page or device.

[0161] Among them, the interactive operations triggered by other functions include interactive operations other than the triggering operation on the event guide entrance.

[0162] Among them, a trigger operation is a specific interactive operation, which means that the user activates or triggers a specific system response or behavior through a certain action (such as clicking a certain control). The types of trigger operations include single-click trigger (the user triggers an operation by clicking a button, icon or link), double-click trigger (the user triggers an operation by double-clicking a button, icon or link), slide trigger (the user's slide action may trigger the scrolling of the page or content.), input trigger (the user triggers the operation after entering content in a text box or input field), etc.

[0163] Among them, other functions in the device page may be functions other than displaying the event guide entrance, such as device status viewing function, device power viewing function, help document viewing function, abnormal status prompt, etc.

[0164] In this embodiment, the interactive operations triggered by other functions may be interactive operations on the instruction entries corresponding to other functions, such as the triggering operation on the device power details viewing entry, the triggering operation on the device working status viewing entry, and other interactive operations other than the triggering operation on the event guidance entry.

[0165] The device power details viewing entry may refer to a command entry for viewing the power details of the device. The current remaining power, such as "75% remaining power", may be displayed in the device power details viewing entry, and the power details of the corresponding device may be further viewed by triggering the device power details viewing entry.

[0166] The device working status viewing portal may refer to a portal for viewing the working status of a device. The working status of a device may be displayed in the device working status viewing portal, such as "2023-04-07 opened", "2023-04-08 closed", "device offline time: 2024-04-08 16:39:10", and the working status of the corresponding device may be viewed by triggering the device working status viewing portal, such as "2023-04-07 opened", "2023-04-08 closed", "device offline time: 2024-04-08 16:39:10".

[0167] In a specific implementation, after the electronic device displays the event guide entrance, if the user inputs an interactive operation to the electronic device for other functions in the device page, wherein the interactive operation triggered for other functions may include interactive operations other than the triggering operation of the event guide entrance, such as clicking on the device power details viewing entrance, the device working status viewing entrance, etc. in the device page, then the electronic device can cancel the display of the event guide entrance in response to the interactive operation triggered for other functions in the device page. After the event guide entrance is displayed, if the user performs any other interactive operation, the event guide entrance will automatically disappear, which is regarded as an ignoring strategy, and can also be understood as a disappearance strategy of the event guide entrance.

[0168] The technical solution of this embodiment cancels the display of the event guide entrance in response to interactive operations triggered by other functions in the device page; interactive operations triggered by other functions include interactive operations other than the triggering operation of the event guide entrance. In this way, when the user performs interactive operations triggered by other functions, the automatically disappearing event guide entrance can help the user focus on the current task and reduce interference. Moreover, by automatically hiding the event guide entrance after the user performs interactive operations triggered by other functions, the automatic disappearance of the event guide entrance can prompt the user to quickly perform other operations without being disturbed by too much prompt information, thereby improving the efficiency and fluency of the operation. Furthermore, this automatic disappearance strategy of the event guide entrance allows the user to see the event push information when needed without restricting its subsequent operations, providing good flexibility.

[0169] In some embodiments, after the step of canceling the display of the event guide entrance, the method further includes: no longer displaying the event guide entrance within a preset time; wherein the preset time corresponds to the event type of the triggering event and the operation type of the user's interactive operation with the event guide entrance.

[0170] Among them, event types include device abnormality events and device function recommendation events.

[0171] The operation type may refer to a specific type of interactive operation, such as ignore, click, long press, close, etc.

[0172] Among them, after the event guide entrance is displayed, if an interactive operation triggered by other functions is received in the device page, the event guide entrance is cancelled and it is regarded as ignoring the event guide entrance; after the event guide entrance is displayed, if no interactive operation on the event guide entrance is received within the first time, the event guide entrance is cancelled and it is regarded as ignoring the event guide entrance.

[0173] In a specific implementation, after canceling the step of displaying the event guide entrance, the electronic device may no longer display the event guide entrance within a preset time; wherein the preset time corresponds to the event type of the triggering event and the operation type of the user's interaction with the event guide entrance.

[0174] In actual applications, this strategy of not displaying the event guide entrance within a preset time can be understood as a cooling strategy for the event guide entrance, and the preset time can be understood as the cooling time. Among them, the cooling time (preset time) generation strategy can be as follows (the parameters can be set according to actual needs, and are not specifically limited here, and the following is only an example):

[0175] 1) Troubleshooting guidance (device abnormal events): Ignore: 6h, Click: 24h, Close: 3d.

[0176] 2) Functional science category (device function recommendation events): Ignore: 6h, Click: 30d, Close: 24h.

[0177] In some embodiments, the cooling granularity of the event guide portal is as follows: the event guide portal is cooled based on a single event guide portal of a single account of a single household.

[0178] In this way, after the step of canceling the display of the event guide entrance, the event guide entrance will no longer be displayed within the preset time; wherein the preset time corresponds to the event type of the triggering event and the operation type of the interactive operation between the user and the event guide entrance. In this way, according to the event type of the triggering event and the operation type of the interactive operation between the user and the event guide entrance, setting a strategy of no longer displaying the event guide entrance within the preset time can help control the frequent appearance of the event guide entrance and prevent users from being troubled by receiving too many prompts. In addition, designing different preset times according to actual usage can provide a personalized interactive experience, better meet the actual needs and preferences of users, and improve the intelligence of human-computer interaction.

[0179] In one embodiment, displaying an event guide entrance in a device page includes: if no interactive operation for each function in the device page is received within a second time, displaying the event guide entrance in a set position of the device page.

[0180] Among them, the various functions in the device page may refer to displaying an event guide entrance in the device page, as well as functions other than displaying an event guide entrance. The specific forms of interactive operations for the various functions in the device page have been illustrated in the above embodiments and will not be repeated here.

[0181] The set position may refer to a position pre-set according to actual needs.

[0182] In this embodiment, the setting position of the device page can be a pre-set position for the event guide entry, which is used to specify the display position of the event guide entry in the device page. For example, the setting position of the device page can be the central area of ​​the device page so that the user can quickly notice the displayed event guide entry; the setting position of the device page can also be around the abnormal status prompt. For example, when the target device is offline, the setting position should be set above, below, to the right or to the left of the offline status prompt.

[0183] The second time is determined according to the event type of the triggering event.

[0184] In a specific implementation, the electronic device can display an event guide entrance on the device page. If no interactive operation for each function on the device page is received within a second time, the event guide entrance will be displayed in a set position on the device page. The second time is determined according to the event type of the triggering event.

[0185] Among them, event types may include device abnormality events, device command jump events, and device function recommendation events.

[0186] Among them, command jump is used to guide users to perform certain operations, such as jumping to a certain function or page.

[0187] For example, suppose a user is viewing the device page of a smart light bulb (target device). When it is detected that the user has not adjusted the device settings for a long time, and the pattern and status display of the light bulb (such as current brightness, color temperature, etc.) are displayed on the device page, the event guidance entrance can display "Want to adjust the brightness or color? Please click here to enter the adjustment page". When the user clicks to trigger the event guidance entrance, it will jump to the "Brightness and Color Adjustment" page, and can make real-time adjustments to the brightness, color temperature and mode of the light bulb.

[0188] In actual applications, command jumps can also be used in scenarios such as setting scheduled tasks and viewing usage logs. For example, setting scheduled tasks: the event guide entrance can display: "Want to set a timer switch for the device? Click here to visit the timer setting page." When the user clicks the trigger event guide entrance, jump to the timer setting page. View usage logs: The event guide entrance can display: "You can view the device's usage records, click here to learn more." When the user clicks the trigger event guide entrance, jump to the "Usage Log" page to view the device's usage and history.

[0189] In this embodiment, the target device meets the preset device command jump event means that the target device triggers an event under certain conditions, and this event will guide the user to perform corresponding operations, such as jumping to a certain function or page. These conditions may be related to the device state, user behavior, or preset scene settings, for example, it may be a change in device state, the arrival of a specific time period, or a timeout when the user does not perform a certain operation. When these conditions are met, an event guidance entry of the command jump class is generated to guide the user to further operate.

[0190] Take the state changes of a smart light bulb as an example:

[0191] The user sets the on / off time for the smart bulb to 8 pm. If it is detected that the current time is close to 8 pm and the user has not made any adjustment operations recently, for example, the user has not interacted with the device in the past 2 minutes, the smart bulb meets the preset device instruction jump event, and the event guide entrance can display: "It is time to turn on the light now, please click here to view or adjust the light settings". After the user clicks the trigger event guide entrance, it jumps to the "Light Settings" page, which is convenient for the user to adjust the brightness and color temperature.

[0192] Take the power consumption reminder of the smart socket as an example:

[0193] If the user has used the smart socket for a period of time and the current power consumption of the socket exceeds the set threshold (for example, a 90% safety threshold), and the user has not checked the socket status during this period, the smart socket meets the preset device instruction jump event. The event guide entry can display: "The socket power consumption is too high, click here to view detailed power consumption records and adjust settings." After the user clicks the trigger event guide entry, jump to the "Socket Power Consumption Management" page to view the power consumption of the past 24 hours and adjust the settings.

[0194] In this way, by detecting device command jump events, the device status can be detected in real time and the user operation can be guided in time, reducing the operation steps and improving user efficiency, so that users can manage and use smart devices more easily and efficiently. Through this mechanism, users can not only know how to operate more intuitively, but also get additional functional support and suggestions, thereby improving the overall user experience and satisfaction, and achieving the effect of improving the intelligence of device-related information push.

[0195] This strategy of displaying the event guide entrance in the set position of the device page if no interactive operation for each function in the device page is received within the second time can be understood as a strategy for generating the event guide entrance.

[0196] In actual applications, the second time corresponding to each event type can be as follows:

[0197] Troubleshooting guidance (device abnormality events): no operation for 2s, command jump (device command jump events): no operation for 2s, function introduction (device function recommendation events): no operation for 10s.

[0198] Among them, the troubleshooting guidance event guidance entrance, instruction jump event guidance entrance, and function introduction event guidance entrance are separately configured in the intelligent background system.

[0199] The technical solution of this embodiment is to display an event guide entrance in a set position of the device page if no interactive operation for each function in the device page is received within the second time. The second time is determined according to the event type of the triggering event. In this way, by setting a mechanism to trigger the display of the event guide entrance if no interactive operation for each function in the device page is received within the second time, it is possible to provide necessary guidance information in a timely manner when the user stays on the device page but does not perform any operation, thereby helping the user to better understand and use the device. By actively displaying guidance information in a non-operational state, the user can be guided to perform subsequent operations, promote interaction between the user and the device, and improve the user's intelligence in obtaining device-related information. In addition, different trigger durations are set for trigger events of different event types, so that the system can flexibly adapt to the needs of users in different situations and provide more personalized services.

[0200] In one embodiment, when the target device satisfies at least two triggering events, each triggering event corresponds to a different event guide entrance; displaying the event guide entrance includes: displaying each event guide entrance in sequence according to the priority order corresponding to each triggering event.

[0201] The priority order refers to the priority assigned to the corresponding event guide entry according to the importance of the triggering event. The priority order can be evaluated based on factors such as the urgency of the problem and the impact on the user. For example, the event guide entry corresponding to the triggering event involving device security or usage function has a higher priority.

[0202] In this embodiment, the priority order corresponds to the event type of the corresponding triggering event.

[0203] For example:

[0204] Troubleshooting guidance (device abnormality events): The highest priority. The event guidance entry corresponding to this type of event is used to prompt users with information about device abnormalities or failures, which usually require immediate attention and processing by users.

[0205] Command jump type (device command jump event): medium priority. The event guide entry corresponding to this type of event is usually used to guide users to perform certain operations, such as jumping to a certain function or page.

[0206] Function introduction (device function recommendation event): the lowest priority. The event guide entry corresponding to this type of event is mainly used to introduce unused functions, new functions or recommended usage methods, and usually involves low urgency.

[0207] It is understandable that the priority order corresponding to the triggering events can be set according to actual needs and is not specifically limited here.

[0208] In a specific implementation, when the target device satisfies at least two triggering events, and each triggering event corresponds to a different event guide entrance, the electronic device may display each event guide entrance in sequence according to the priority order corresponding to each triggering event during the process of displaying the event guide entrance. If multiple event guide entrances have the same priority, the event guide entrances are displayed in a random order.

[0209] For example, if the target device is detected to be offline, the device abnormal event is satisfied; if the target device is detected to have not been temperature adjusted for a long time, the device command jump event is satisfied; if a new function is detected to be online on the target device, the device function recommendation event is satisfied. Among them, the device abnormal event: the highest priority; the device command jump event: the medium priority; the device function recommendation event: the lowest priority. Then the order of the event guide entries presented will be: the event guide entry corresponding to the device abnormal event, the event guide entry corresponding to the device command jump event, and the event guide entry corresponding to the device function recommendation event.

[0210] If it is detected that the target device triggers a device function update event and a device unused function recommendation event at the same time, since both the device function update event and the device unused function recommendation event are device function recommendation events and have the same corresponding priority, the event guide entry corresponding to the device function update event and the event guide entry corresponding to the device unused function recommendation event are randomly sorted.

[0211] In some embodiments, the event guide entrance has a unique principle: only one event guide entrance will appear in a single conversation, and the current page remains in the single conversation to avoid information redundancy and confusion.

[0212] The technical solution of this embodiment is that when the target device satisfies at least two triggering events, each triggering event corresponds to a different event guide entrance, and each event guide entrance is displayed in sequence according to the priority order corresponding to each triggering event. Among them, the priority order corresponds to the event type of the corresponding triggering event. In this way, the setting of the priority order ensures that the most important event information is displayed first, the user can quickly obtain key information, avoid information redundancy and confusion, and improve the decision-making efficiency of handling problems.

[0213] The technical solution provided by this application can be widely applied to various smart home devices, including smart lamps, smart sockets, smart door locks, smart cameras, etc. These devices can be connected to the smart home system through the Internet to achieve remote control and intelligent management.

[0214] In another embodiment, when an abnormal situation occurs in the target device, for example, the target device is currently in an offline state, a low battery state, etc., the target device satisfies the preset device abnormal event, and a prompt message corresponding to the target device is displayed in the device list page, such as Figure 3 As shown, the prompt information can be in the form of graying out the device name of the target device or having a corner mark next to it. When the user clicks the device logo of the target device to enter the device page of the target device, an event guide entrance corresponding to the device abnormal event will be presented in the form of a bubble (hereinafter referred to as the abnormal problem prompt bubble). The abnormal problem prompt bubble is used to indicate the event push information corresponding to the device abnormal event. The event push information can be displayed in the abnormal problem prompt bubble, for example, Figure 4 As shown, the abnormal problem prompt bubble 410 displays the event push information "What should I do if the device is offline" and "What should I do if the device is low on battery" .

[0215] After the user clicks on the abnormal problem prompt bubble, the electronic device can respond to the triggering operation of the abnormal problem prompt bubble and display the following Figure 5The session page shown in the figure can be used to view the device abnormality problem description, abnormality cause analysis, and targeted troubleshooting guidance solutions through the event response information displayed on the session page. Users can troubleshoot device faults based on the provided solution content to quickly resolve device abnormality problems.

[0216] In order to facilitate the understanding of those skilled in the art, Figure 6 A schematic diagram of another target device's device page is provided. It can be seen that the target device is currently offline, and a prompt is given on the device page, showing an abnormal problem bubble prompt, such as Figure 7 As shown in FIG. 7 , a schematic diagram of displaying an abnormal problem bubble prompt 710 is provided. By responding to the triggering operation of the bubble, the electronic device can display a conversation page, such as Figure 8 As shown, another schematic diagram of a session page is provided, such as Fig. 9 As shown, another schematic diagram of event response information displayed in a conversation page is provided. The event response information may include abnormal problem description information, abnormal cause analysis information or troubleshooting guidance information.

[0217] In some embodiments, for a device function recommendation event, take the device function recommendation event as a device function update event as an example, such as Fig.10 As shown, taking the target device as a smart door lock as an example, in the device page of the smart door lock, a schematic diagram of an event guide entry 1010 corresponding to a device function recommendation event displaying push information about the launch of a new function is provided. For example, the event guide entry 1010 may display an event push information 1020 "A new function is launched. You can control the door lock to unlock / lock when viewing the doorbell. Go to "Associate Door Lock" and try it out." Fig.11 As shown, for the device function recommendation event corresponding to the new function "doorbell and door lock linkage function", another schematic diagram of a conversation page is provided, showing the event conversation information 1110 "Learn about the doorbell and door lock linkage function". The conversation page can also be used for device function update events for smart door locks, and output event reply information 1120.

[0218] Among them, the event reply information 1120 includes the first reply information 1121 constructed based on the function description information, "You can associate a door lock and door card in the doorbell details page. When you receive a "someone rings the bell" message push, you can jump to the doorbell to view the real-time picture, and quickly operate the "door lock card" to open the door for the person outside the door", and the second reply information 1122 constructed based on the function configuration guide information, "Association method: In the video doorbell "Device Settings-Function Settings-Associated Device Control", turn on the door lock card that needs to be associated", "After the association is successful, you can view this door lock device card in "Door Lock Details-Association Tab" for one-click unlocking / locking control. However, it should be noted that if the door lock card only displays status information and there is no lock switch button, you need to go to the settings of the door lock details page to turn on the "remote unlocking" function."

[0219] in, Fig.11 The session page in the can also display function configuration controls 11221, in Fig.11 The function configuration control 11221 is a "go to settings" button. The function configuration control 11221 is used to trigger the display of the function configuration page for the smart door lock; the function configuration page is used to receive at least one configuration operation to enable the new function "doorbell and door lock linkage function".

[0220] Fig.12 A flowchart of steps for analyzing device data associated with a device abnormality event on a target device and generating event reply information is provided, wherein:

[0221] Feature data collection and transmission: When the user enters the device details page, the device ID, page ID (if any, needs to be processed separately in the APP version), and APP version number of the current device are obtained from the APP client and transmitted to the cloud of AI data intelligence. The cloud of AI data intelligence also needs to read the AIoT cloud database, cloud device details interface, cloud redis cache, etc., and obtain the device name, device category, device power supply mode, network information, device status, abnormal information, system status and other information from the cloud device details interface.

[0222] Abnormal problem analysis and diagnosis: The AI ​​data intelligent cloud needs to combine the acquired device data with the preset configuration of the intelligent background system, and use the preset problem diagnosis algorithm and machine learning model configured by the intelligent service operation platform to analyze and diagnose abnormal problems. The system will determine the abnormal problem description information, abnormal cause analysis information or troubleshooting guidance information of the device based on the device data and the results of the problem diagnosis algorithm.

[0223] Table 3 An example of content fields configured in an intelligent background system:

[0224]

[0225] An example of content fields configured by the intelligent background system for device abnormal events can be found in Table 1 above.

[0226] According to the abnormal analysis results (used to characterize abnormal problem description information and abnormal cause analysis information) and the configuration information of the target device, the troubleshooting guidance solution that matches the device abnormal event can be queried from the pre-established solution database. By matching the specific problems or usage requirements of the user's device, personalized intelligent troubleshooting information is generated with the help of the AI ​​large language model. The instructions that need to be input to the AI ​​large language model mainly include the number of words, format, and content requirements. Among them, the example of the report content requirements for the large language model is shown in Table 2 above.

[0227] The generated solution is displayed on the device page or related pages in the form of a bubble prompt or interface text prompt. The user can click the bubble to view it and operate according to the provided instructions. Further optimization and adjustment can also be made based on user feedback and operation records and other data.

[0228] In this way, the intelligent troubleshooting method can provide more precise and accurate equipment abnormality problem diagnosis based on the equipment data and problem diagnosis algorithm of the equipment. Compared with related technologies, this technical solution can more accurately determine the cause of equipment problems and provide corresponding solutions, helping users quickly solve equipment abnormality problems.

[0229] In some other embodiments, when the trigger event satisfied by the target device is a device function recommendation event (an event that recommends the function or gameplay of the device), for example, when the device has updated functions or gameplay, the new functions or new gameplay of the device can be recommended; when the device has functions or gameplay that the user has not used, the unused functions or gameplay of the device can also be recommended. Therefore, the device function recommendation event can include a device function update event and a device unused function recommendation event. The event guide entry corresponding to the device function recommendation event (hereinafter referred to as the function recommendation bubble) can be displayed in the form of a bubble. In response to the triggering operation of the function recommendation bubble, the function description information and function configuration guidance information matching the device function recommendation event can be queried in the preset function description database to make function recommendations. By using the AI ​​large language model, event reply information matching the device function recommendation event is constructed based on the function description information and function configuration guidance information. In actual applications, the event reply information matching the device function recommendation event can be named function recommendation information.

[0230] The generated function recommendation information is displayed on the device page or related pages in the form of bubble prompts or interface text prompts. Users can click on the bubble to view it and operate according to the provided instructions. Further optimization and adjustment can also be made based on user feedback and operation records and other data.

[0231] In practical applications, bubble information strategies include:

[0232] 1. Cooling granularity: Bubbles are cooled based on a single bubble of a single account in a single household;

[0233] 2. Unique principle: Only one bubble will appear in a single conversation, and staying on the current page is a single conversation;

[0234] 3. Bubble information sorting strategy: sort by priority. Multiple bubbles with the same priority that meet the conditions will be sorted randomly.

[0235] 4. Bubble information disappearance strategy: if the bubble is displayed but not clicked, it will automatically disappear after 10 seconds and be regarded as ignored (after the bubble is displayed, if no trigger operation for the bubble is received within the first time (for example, 10 seconds), the bubble will be cancelled and regarded as ignored); after the bubble is displayed, any other user interaction will automatically disappear and be regarded as ignored (after the bubble is displayed, if the user inputs an interactive operation triggered by other functions, the bubble will be cancelled and regarded as ignored).

[0236] 5. Bubble information cooling time generation strategy (parameters can be configured later, only preset in the initial stage):

[0237] After canceling the bubble display, the bubble will no longer be displayed within a preset time; wherein the preset time corresponds to the event type of the triggering event and the operation type of the user's interactive operation with the bubble.

[0238] Among them, event types include device abnormality events and device function recommendation events.

[0239] The operation type may refer to a specific type of interactive operation, such as ignore, click, long press, close, etc.

[0240] In practical applications, this strategy of not displaying bubbles within a preset time can be understood as a bubble cooling strategy, and the preset time can be understood as the cooling time. The cooling time (preset time) generation strategy can be as follows (the parameters can be set according to actual needs, and are not specifically limited here, and the following is only an example):

[0241] 1) Troubleshooting guidance (device abnormal events): Ignore: 6h, Click: 24h, Close: 3d.

[0242] 2) Functional science category (device function recommendation events): Ignore: 6h, Click: 30d, Close: 24h.

[0243] Bubble generation strategy:

[0244] 1. Trigger mode: If no interactive operation is received for each function on the device page within the second time, a bubble is displayed in the set position of the device page. The second time is determined according to the event type of the triggering event. The event type may include device abnormality event, device command jump event, and device function recommendation event. In actual applications, the second time corresponding to each event type may be as follows:

[0245] Troubleshooting guidance (device abnormality events): no operation for 2s, command jump (device command jump events): no operation for 2s, function introduction (device function recommendation events): no operation for 10s.

[0246] 2. Guidance bubble list: divided into: troubleshooting guidance bubbles, command jump bubbles, function introduction bubbles, and separately configured to the intelligent service operation platform. In addition, this application can also use AI voice assistants (such as smart speakers) to provide device abnormality diagnosis and function recommendations through voice interaction. Users can interact with AI voice assistants through voice commands to obtain device abnormality description information, abnormal cause analysis information, or troubleshooting guidance information. At the same time, they can also understand and use the functions of the device through voice guidance.

[0247] In some other embodiments, image recognition technology can also be used to diagnose abnormal equipment problems, recommend solutions and recommend functions by scanning the QR code on the equipment or taking pictures of the equipment. The system can determine the model and status of the equipment through image recognition and comparison, and provide users with corresponding solutions and function recommendations. In other embodiments, intelligent recommendation algorithms are used to recommend relevant solutions and function recommendations to users based on the user's equipment configuration information and historical usage records. The system analyzes the user's interest preferences and the attributes of the equipment, combined with big data analysis, to achieve personalized problem solutions and function recommendations. In some other embodiments, artificial intelligence chatbot technology can be used to interact with users in the form of dialogue to provide users with diagnosis of abnormal equipment problems, solution recommendations and function recommendations. Artificial intelligence chatbots can understand users' questions and give corresponding answers and guidance through natural language processing and machine learning algorithms.

[0248] The technical solution provided by this application can provide users with personalized solutions and function recommendations based on the configuration information and usage records of the device, combined with the algorithms and models of the intelligent background system. Compared with related technologies, the technical solution provided by this application can more accurately match users' device problems and usage needs, provide targeted solutions and recommendation guidance, and increase users' understanding and use of device functions.

[0249] Through intelligent troubleshooting and function recommendations, the technical solution provided by this application can help users solve equipment abnormalities more quickly and achieve smooth operation and normal use of the equipment. At the same time, through professional troubleshooting guidance and personalized function recommendations, the technical solution provided by this application can provide better user guidance and operation experience, and improve user satisfaction and loyalty to the equipment.

[0250] The technical solution provided by the present application realizes the functions of intelligent troubleshooting and function recommendation by automatically analyzing the device status and abnormal conditions. Compared with the manual troubleshooting and recommendation methods in the related art, the technical solution provided by the present application can provide users with solutions more efficiently, reduce the need for manual intervention, and improve the automation level and overall efficiency of the system. It should be understood that although the steps in the flowcharts involved in the embodiments described above are displayed in sequence as indicated by the arrows, these steps are not necessarily executed in the order indicated by the arrows. Unless otherwise clearly stated in this document, there is no strict order restriction for the execution of these steps, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the embodiments described above may include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times. The execution order of these steps or stages is not necessarily sequential, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0251] Based on the same inventive concept, the embodiment of the present application also provides an information display device for implementing the information display method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in one or more information display device embodiments provided below can refer to the limitations on the information display method above, and will not be repeated here.

[0252] In an exemplary embodiment, Fig.13 As shown, an information display device is provided, including: an entry display module 1310 and a reply information display module 1320, wherein:

[0253] The entry display module 1310 is used to display an event guide entry in response to the target device satisfying a preset trigger event; the event guide entry is used to indicate event push information corresponding to the trigger event.

[0254] The reply information display module 1320 is used to display event reply information in response to the triggering operation of the event guide entrance; the event reply information is obtained by analyzing the event push information and the device information of the target device.

[0255] In one of the embodiments, the reply information display module 1320 is specifically used to display a conversation page in response to a trigger operation on the event guide entry; the conversation page is used to interact with the event push information corresponding to the trigger event; and the event reply information output for the event push information is displayed in the conversation page. In one of the embodiments, when the trigger event is a device abnormality event, the reply information display module 1320 is specifically used to analyze the abnormal problem of the device data of the target device associated with the device abnormality event when the trigger event is the device abnormality event, and generate the event reply information in response to the event push information; the device data is obtained by monitoring the operating status of the target device using the status monitoring indicators associated with the device abnormality event; the event reply information includes at least one of abnormal problem description information, abnormal cause analysis information and troubleshooting guidance information; and the event reply information in response to the event push information is displayed. In one of the embodiments, the event response information includes an abnormal analysis result and a troubleshooting guidance plan. The response information display module 1320 is specifically used to perform abnormal problem analysis on the device data through a trained machine learning model to obtain the abnormal analysis result; the abnormal analysis result is used to characterize the abnormal problem description information and abnormal cause analysis information; based on the abnormal analysis result and the device configuration information of the target device, a troubleshooting guidance plan matching the device abnormal event is queried in a preset plan database, and the event response information is output based on the troubleshooting guidance plan; the event response information is information constructed by a large language model based on the abnormal analysis result and the troubleshooting guidance plan. In one of the embodiments, when the triggering event is a device function recommendation event, the reply information display module 1320 is specifically used to display at least one of the first reply information and the second reply information in the event reply information; wherein the first reply information is the reply information constructed based on the function description information; the function description information is the function description information that matches the device function recommendation event and is queried in a preset function description database; wherein the second reply information is the reply information constructed based on the function configuration guide information; the function configuration guide information is the function configuration guide information that matches the device function recommendation event and is queried in a preset function configuration guide library; wherein the function configuration guide information is used to guide the user to perform at least one configuration operation of enabling new functions and unused functions. In one of the embodiments, the reply information display module 1320 is specifically used to display a function configuration control in a session page; the function configuration control is used to trigger the display of a function configuration page for the target device; the function configuration page is used to receive at least one configuration operation of enabling the new function and the unused function.In one embodiment, the entry display module 1310 is further used to cancel the display of the event guide entry if no trigger operation is received for the event guide entry within the first time. In one embodiment, the entry display module 1310 is specifically used to display the prompt information corresponding to the target device in the device list page; the prompt information is used to prompt the target device to meet the preset trigger event; in response to the trigger operation of the device identifier of the target device in the device list page, the device page of the target device is displayed, and the event guide entry is displayed in the device page. In one embodiment, the entry display module 1310 is also used to cancel the display of the event guide entry in response to the interactive operation triggered for other functions in the device page; the interactive operation triggered for other functions includes interactive operations other than the trigger operation for the event guide entry. In one embodiment, the entry display module 1310 is specifically used to display the event guide entry in a set position of the device page if no interactive operation is received for each function in the device page within the second time; wherein the second time is determined according to the event type of the trigger event. In one of the embodiments, when there are at least two triggering events satisfied by the target device, each triggering event corresponds to a different event guide entrance; the entrance display module 1310 is specifically used to display each event guide entrance in sequence according to the priority order corresponding to each triggering event; the priority order corresponds to the event type of the corresponding triggering event.

[0256] Each module in the above information display device can be implemented in whole or in part by software, hardware or a combination thereof. Each module can be embedded in or independent of a processor in an electronic device in the form of hardware, or can be stored in a memory in an electronic device in the form of software, so that the processor can call and execute operations corresponding to each module.

[0257] In an exemplary embodiment, an electronic device is provided. The electronic device may be a terminal, and its internal structure diagram may be as shown in FIG. Fig.14As shown. The electronic device includes a processor, a memory, an input / output interface, a communication interface, a display unit and an input device. Among them, the processor, the memory and the input / output interface are connected through a system bus, and the communication interface, the display unit and the input device are connected to the system bus through the input / output interface. Among them, the processor of the electronic device is used to provide computing and control capabilities. The memory of the electronic device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The input / output interface of the electronic device is used to exchange information between the processor and an external device. The communication interface of the electronic device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner can be implemented through WIFI, a mobile cellular network, near field communication (Near Field Communication, NFC) or other technologies. When the computer program is executed by the processor, an information display method is implemented. The display unit of the electronic device is used to form a visually visible picture, which can be a display screen, a projection device or a virtual reality imaging device. The display screen may be a liquid crystal display screen or an electronic ink display screen, and the input device of the electronic device may be a touch layer covered on the display screen, or a key, trackball or touchpad provided on the housing of the electronic device, or an external keyboard, touchpad or mouse. Those skilled in the art will appreciate that Fig.14 The structure shown in the figure is merely a block diagram of a partial structure related to the scheme of the present application, and does not constitute a limitation on the electronic device to which the scheme of the present application is applied. The specific electronic device may include more or fewer components than shown in the figure, or combine certain components, or have a different arrangement of components.

[0258] In one embodiment, an electronic device is also provided, including a memory and a processor, a computer program is stored in the memory, and the processor implements the steps in the above-mentioned method embodiments when executing the computer program. In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored, and the steps in the above-mentioned method embodiments are implemented when the computer program is executed by the processor. In one embodiment, a computer program product is provided, including a computer program, and the steps in the above-mentioned method embodiments are implemented when the computer program is executed by the processor. It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data need to comply with relevant regulations. A person of ordinary skill in the art can understand that all or part of the processes in the above-mentioned embodiment method can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it may include the processes of the above-mentioned method embodiments. Among them, any reference to the memory, database or other medium used in the embodiments provided in this application may include at least one of a non-volatile memory and a volatile memory. Non-volatile memory may include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetic random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory may include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM may be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited thereto.The processor involved in each embodiment provided in this application may be a general purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, an artificial intelligence (AI) processor, etc., but is not limited thereto. The technical features of the above embodiments can be combined arbitrarily. In order to make the description concise, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction in the combination of these technical features, they should be considered as the scope recorded in this application. The above-mentioned embodiments only express several implementation methods of the present application, and the description is more specific and detailed, but it cannot be understood as a limitation on the scope of the patent of this application. It should be pointed out that for those of ordinary skill in the art, without departing from the concept of this application, several deformations and improvements can also be made, which all belong to the scope of protection of this application. Therefore, the scope of protection of this application shall be subject to the attached claims.

Claims

1. An information display method, characterized in that: The method comprises: In response to the target device satisfying a preset triggering event, an event guide entrance is displayed; the event guide entrance is used to indicate event push information corresponding to the triggering event; In response to a triggering operation on the event guide entry, event reply information in response to the event push information is displayed; the event reply information is obtained by analyzing the event push information and the device information of the target device.

2. The method according to claim 1, characterized in that The displaying of event reply information in response to the event push information in response to the triggering operation of the event guide entrance comprises: In response to a triggering operation on the event guide entry, a conversation page is displayed; the conversation page is used to interact with event push information corresponding to the triggering event; The event reply information output for the event push information is displayed in the conversation page.

3. The method according to claim 1, characterized in that: In the case where the triggering event is a device abnormality event, the display of event reply information in response to the event push information includes: In the case where the trigger event is the device abnormal event, abnormal problem analysis is performed on the device data of the target device associated with the device abnormal event, and the event reply information responding to the event push information is generated; the device data is obtained by monitoring the operating state of the target device using the state monitoring indicator associated with the device abnormal event; the event reply information includes at least one of abnormal problem description information, abnormal cause analysis information and troubleshooting guidance information; The event reply information in response to the event push information is displayed.

4. The method according to claim 3, characterized in that: The event reply information includes an abnormality analysis result and a troubleshooting guidance plan, and the abnormality problem analysis of the device data of the target device associated with the device abnormality event is performed to generate the event reply information, including: Performing abnormal problem analysis on the device data through a trained machine learning model to obtain the abnormal analysis result; the abnormal analysis result is used to characterize the abnormal problem description information and the abnormal cause analysis information; According to the abnormality analysis result and the device configuration information of the target device, a troubleshooting guidance solution matching the device abnormality event is queried in a preset solution database, and the event reply information is output based on the troubleshooting guidance solution; the event reply information is information constructed by a large language model based on the abnormality analysis result and the troubleshooting guidance solution.

5. The method according to claim 1, characterized in that In the case where the triggering event is a device function recommendation event, the displaying of event reply information in response to the event push information includes: displaying at least one of the first reply information and the second reply information in the event reply information; Wherein, the first reply information is reply information constructed based on the function description information; the function description information is function description information matched with the device function recommendation event queried in a preset function description database; Wherein, the second reply information is reply information constructed based on the function configuration guidance information; the function configuration guidance information is function configuration guidance information matched with the device function recommendation event queried in a preset function configuration guidance library; The function configuration guidance information is used to guide the user to perform at least one configuration operation of enabling a new function and an unused function.

6. The method according to claim 5, characterized in that The display of the event reply information in response to the event push information includes: A function configuration control is displayed in a session page; the function configuration control is used to trigger display of a function configuration page for the target device; the function configuration page is used to receive at least one configuration operation to enable the new function and the unused function.

7. The method according to claim 1, characterized in that After the step of displaying the event guide entrance, the method further includes: If the triggering operation on the event guide entrance is not received within the first time, the event guide entrance is cancelled from being displayed.

8. The method according to claim 1, characterized in that: The step of displaying an event guide entrance in response to the target device satisfying a preset triggering event comprises: Displaying prompt information corresponding to the target device on the device list page; the prompt information is used to prompt that the target device meets the preset trigger event; In response to a triggering operation on the device identification of the target device in the device list page, a device page of the target device is displayed, and an event guide entry is displayed in the device page.

9. The method according to claim 8, characterized in that After the step of displaying the event guide entrance, the method further includes: In response to an interactive operation triggered by other functions in the device page, the event guide entrance is undisplayed; the interactive operation triggered by other functions includes interactive operations other than the triggering operation on the event guide entrance.

10. The method according to claim 8, characterized in that The displaying of the event guide entry in the device page includes: If no interactive operation for each function in the device page is received within the second time, displaying the event guide entrance in a set position of the device page; The second time is determined according to the event type of the triggering event.

11. The method according to claim 1, characterized in that In the case that the target device satisfies at least two triggering events, each of the triggering events corresponds to a different event guide entrance; The display event guide entry includes: Displaying the event guide entrances in sequence according to the priority order of the trigger events; The priority order corresponds to the event type of the corresponding triggering event.

12. An information display device, characterized in that: The device comprises: An entry display module, used to display an event guide entry in response to a target device satisfying a preset trigger event; the event guide entry is used to indicate event push information corresponding to the trigger event; A reply information display module is used to display event reply information in response to a trigger operation on the event guide entrance; the event reply information is obtained by analyzing the event push information and the device information of the target device.

13. An electronic device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 11 are implemented.

14. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 11 are implemented.

15. A computer program product comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 11 are implemented.

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