Intelligent and safe express logistics supporting system and intelligent and safe logistics supporting method

Abstract

The invention discloses an intelligent and safe express logistics supporting system and an intelligent and safe logistics supporting method. The method comprises the following steps: (1) receiving and processing an order; (2) cargo collection and packaging; (3) tracking and positioning goods; (4) intelligent sorting and loading intelligent sorting; (5) intelligent distribution and transportation; (6) receiving and signing; (7) data analysis and optimization; (8) safety guarantee and exception handling; and (9) customer service and feedback. According to the invention, accurate comparison needs to be carried out according to order placing information during order placing and pick-up, so that a user is prevented from replacing goods during pick-up at the stage, after the sent goods are confirmed to be received after being correct, a courier also carries out monitoring in the pick-up and delivery process, and a pick-up person also carries out real-time monitoring during pick-up; and after the goods are confirmed to be correct, the goods can be taken, and after the goods are monitored to have problems, the loss is assessed through video evidence obtaining, so that unnecessary disputes are avoided.

Description

Technical Field

[0001] The present invention relates to the technical field of tea making technology, in particular to an intelligent and safe express logistics support system and an intelligent and safe logistics support method. Background Art

[0002] With the booming development of e-commerce and the increasing demand of consumers for logistics services, the express logistics industry is facing unprecedented challenges. The traditional logistics model can no longer meet the needs of modern society in terms of efficiency, safety and flexibility. Therefore, the intelligent and safe express logistics support system and intelligent and safe logistics support method came into being, aiming to improve the efficiency, safety and customer experience of logistics operations by introducing advanced information technology and intelligent equipment.

[0003] At present, in logistics services, some goods are damaged or swapped. When problems occur, due to the large number of people and equipment involved in the entire process, it leads to a problem: no one can obtain complete evidence, which leads to ambiguity and disputes, which is disadvantageous to both customers and express companies.

[0004] To this end, we propose an intelligent and safe express logistics support system and an intelligent and safe logistics support method to solve the above problems. Summary of the invention

[0005] The purpose of the present invention is to provide an intelligent and safe express logistics support system and an intelligent and safe logistics support method to solve the problem that in the existing logistics services proposed in the above background technology, some goods are damaged and goods are swapped from time to time. When the problem occurs, due to the large number of people and equipment involved in the entire process, it leads to a problem that no one can obtain complete evidence, resulting in ambiguity and causing disputes, which is disadvantageous to both customers and express companies.

[0006] To achieve the above object, the present invention provides the following technical solutions:

[0007] The intelligent and safe express logistics support system and the intelligent and safe logistics support method include the following steps:

[0008] (1) Order receipt and processing: Customers place orders through the courier company’s official website, APP or third-party e-commerce platform, fill in the recipient information, item details and delivery address, and the system automatically receives the order information and performs preliminary verification, such as address validity and item embargo checks.

[0009] (2) Goods collection and packaging: Couriers collect goods at the door according to the order information, or use self-service equipment such as smart express lockers and unmanned vehicles to collect the goods. The goods are packaged and affixed with a courier note containing an RFID tag or QR code for subsequent tracking and identification.

[0010] (3) Cargo tracking and positioning: Through RFID, GPS and other technologies, the system tracks the location and status of cargo in real time to ensure the safety of cargo in transit; IoT sensors are used to monitor environmental parameters such as temperature and humidity of cargo to prevent damage to cargo.

[0011] (4) Intelligent sorting and loading Intelligent sorting: After the goods arrive at the sorting center, the intelligent sorting system automatically assigns different delivery routes and couriers based on information such as item attributes and delivery address; automated equipment is used to load the goods to improve loading efficiency and accuracy.

[0012] (5) Intelligent distribution and transportation: Based on big data and artificial intelligence technology, the system plans the optimal distribution route for each transport vehicle to reduce distribution time and cost; based on real-time road conditions and vehicle status, the system dispatches transport vehicles in real time to ensure that goods are delivered on time. Unmanned driving technology: Some high-end logistics systems may use unmanned vehicles for distribution to improve distribution safety and efficiency.

[0013] (6) Receipt and Signature: The system notifies the recipient of the imminent delivery of the goods through SMS, APP push, etc. After the recipient receives the goods, he / she signs for confirmation through electronic signature or scanning of QR code.

[0014] (7) Data analysis and optimization: The system collects and analyzes data from the entire logistics process, including order volume, delivery time, transportation cost, etc., to provide logistics companies with comprehensive business insights. Based on the results of data analysis, logistics companies can optimize transportation routes, adjust inventory strategies, improve customer service quality, etc., to improve logistics efficiency and reduce costs.

[0015] (8) Security assurance and exception handling: Through video surveillance, intrusion detection and other means, the entire express logistics process is monitored to ensure the safety of goods. For abnormal situations that occur during transportation, such as loss or damage of goods, the system can respond quickly and notify relevant parties for processing.

[0016] (9) Customer Service and Feedback: Provide convenient customer service channels, such as online inquiry and complaint handling, to meet customer needs; collect user feedback, continuously optimize service processes and improve service quality.

[0017] In a further embodiment, when implementing step (1), the information to be sent should be filled in according to the actual situation, and the user should take a photo and upload it to the filled-in information for archiving, and at the same time, agree on a pickup time with the courier company.

[0018] In a further embodiment, in step (2), when the courier comes to pick up the package, or when the courier goes to the courier cabinet to send the package by himself, the whole process must be carried out under video surveillance. For example, when the courier is on the courier, he needs to stand near the courier vehicle, and the courier vehicle is equipped with a camera system. When the courier goes to the courier cabinet to send the package by himself, an all-round camera system is set up at the delivery place of the courier cabinet. Under this condition, the sender displays the goods under the camera for display, and the camera system determines whether the goods are consistent by comparing the uploaded information and photos. When they are consistent, the courier takes the goods and packs them under the camera. When the courier sends the package by himself, the delivery system on the courier cabinet delivers the appropriate packaging box according to the size of the package, and the individual packs the package and puts it into the courier cabinet under surveillance.

[0019] In a further embodiment, in step (3), when the goods are received, such as when the courier receives them, a camera and a locator are installed on the courier vehicle, and the sender can observe the goods and their location in real time. For those who send the goods by themselves, the sender can also monitor the goods through the APP after the courier picks them up until they are delivered to the courier station.

[0020] In a further embodiment, in step (4), when the goods enter the express station, the sorting workshop of the express station is also monitored throughout the process, and an inbound notification will be sent to the APP. At this time, the user can observe the sorting of the goods in real time or through playback on the APP until loading.

[0021] In a further embodiment, in step (5), after the goods are loaded, a suitable delivery route is first selected according to the delivery address, and a delivery route map and time are simulated and sent to the APP. At the same time, a camera and a locator are also installed in the truck compartment. The camera can also be monitored in real time from the APP. At the same time, the locator will send the driving route to the APP, which is convenient for customers to compare the simulated route and thus monitor the delivery distance.

[0022] In a further embodiment, in step (6), when the goods arrive at the sorting station near the delivery address, the sorting station can also perform real-time monitoring. The entire process from unloading the goods from the truck to sorting and loading them onto the courier cart is recorded. When the courier delivers the courier, the courier cart is also equipped with a monitoring locator. The courier then contacts the recipient to deliver the courier to the customer or put the courier into the courier cabinet for self-pickup. Both the transportation process and the placement of the courier into the courier cabinet are carried out under monitoring. When the recipient receives the courier or picks it up at the courier station, he needs to self-check the courier under monitoring and click "Confirm" after confirming that it is correct. When the courier picks up the courier manually, he also needs to self-check the courier and click "Confirm" after confirming that it is correct.

[0023] In a further embodiment, after the delivery of step (7) is completed, the system will analyze the entire process, such as the courier's service attitude and efficiency, and optimize the delivery route and some situations that occurred during delivery.

[0024] In a further embodiment, step (8) is always carried out under monitoring during the transportation process. After a problem occurs, the customer and the staff of the courier station can self-check the entire process through video information, find the stage where the problem occurred, and thus determine the responsibility for the problem, and then determine the responsibility according to relevant regulations.

[0025] In a further embodiment, after the delivery of step (9) is completed, the APP will send the entire monitored video to the user and pop up a scoring sheet. The customer can score and give opinions on the delivery in the APP, and the users who participated in the scoring will receive coupons for the next delivery. The opinions put forward by the customers will be recorded and the entire process will be improved.

[0026] Compared with the prior art, the present invention has the following beneficial effects:

[0027] 1. The present invention records and collects evidence on the goods from the moment the user places an order. For example, accurate information and pictures of the goods need to be provided when placing an order, and when picking up the items, an accurate comparison needs to be made based on the order information. This stage prevents the user from replacing the goods when sending the items. When the items are confirmed to have been received, any problems with the goods are no longer related to the customer. This protects the customer's rights and interests and reduces the customer's responsibility. The courier also monitors the process of picking up and delivering items, and the recipient also monitors in real time when picking up the items. The customer needs to confirm that the goods are correct before picking up the items. When problems occur with the goods under monitoring, video evidence can be collected in time to determine the loss, thus avoiding unnecessary disputes.

[0028] 2. The present invention is carried out under monitoring throughout the entire process, so that when using the system, the work attitude of the couriers can be effectively improved, thereby better serving customers, thereby establishing a good image for the company, achieving high-quality circulation, and improving brand power. After receiving better services, users will be more comfortable and will choose the logistics company again, thus achieving a win-win situation. DETAILED DESCRIPTION

[0029] In the description of the present invention, it should be understood that the terms "center", "longitudinal", "lateral", "up", "down", "front", "back", "left", "right", "vertical", "horizontal", "top", "bottom", "inside", "outside" and the like indicate positions or positional relationships based on the positions or positional relationships shown in the drawings, and are only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and therefore cannot be understood as limiting the present invention. In the description of the present invention, unless otherwise specified, "plurality" means two or more.

[0030] In the description of the present invention, it should be noted that, unless otherwise clearly specified and limited, the terms "installed", "connected", and "connected" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection, or it can be indirectly connected through an intermediate medium, or it can be the internal communication of two components. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood by specific circumstances.

[0031] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0032] The intelligent and safe express logistics support system and the intelligent and safe logistics support method of the present invention include the following steps:

[0033] (1) Order receipt and processing: Customers place orders through the courier company’s official website, APP or third-party e-commerce platform, fill in the recipient information, item details and delivery address, and the system automatically receives the order information and performs preliminary verification, such as address validity and item embargo checks.

[0034] (2) Goods collection and packaging: Couriers collect goods at the door according to the order information, or use self-service equipment such as smart express lockers and unmanned vehicles to collect the goods. The goods are packaged and affixed with a courier note containing an RFID tag or QR code for subsequent tracking and identification.

[0035] (3) Cargo tracking and positioning: Through RFID, GPS and other technologies, the system tracks the location and status of cargo in real time to ensure the safety of cargo in transit; IoT sensors are used to monitor environmental parameters such as temperature and humidity of cargo to prevent damage to cargo.

[0036] (4) Intelligent sorting and loading Intelligent sorting: After the goods arrive at the sorting center, the intelligent sorting system automatically assigns different delivery routes and couriers based on information such as item attributes and delivery address; automated equipment is used to load the goods to improve loading efficiency and accuracy.

[0037] (5) Intelligent distribution and transportation: Based on big data and artificial intelligence technology, the system plans the optimal distribution route for each transport vehicle to reduce distribution time and cost; based on real-time road conditions and vehicle status, the system dispatches transport vehicles in real time to ensure that goods are delivered on time. Unmanned driving technology: Some high-end logistics systems may use unmanned vehicles for distribution to improve distribution safety and efficiency.

[0038] (6) Receipt and Signature: The system notifies the recipient of the imminent delivery of the goods through SMS, APP push, etc. After the recipient receives the goods, he / she signs for confirmation through electronic signature or scanning of QR code.

[0039] (7) Data analysis and optimization: The system collects and analyzes data from the entire logistics process, including order volume, delivery time, transportation cost, etc., to provide logistics companies with comprehensive business insights. Based on the results of data analysis, logistics companies can optimize transportation routes, adjust inventory strategies, improve customer service quality, etc., to improve logistics efficiency and reduce costs.

[0040] (8) Security assurance and exception handling: Through video surveillance, intrusion detection and other means, the entire express logistics process is monitored to ensure the safety of goods. For abnormal situations that occur during transportation, such as loss or damage of goods, the system can respond quickly and notify relevant parties for processing.

[0041] (9) Customer Service and Feedback: Provide convenient customer service channels, such as online inquiry and complaint handling, to meet customer needs; collect user feedback, continuously optimize service processes and improve service quality.

[0042] It will be apparent to those skilled in the art that the invention is not limited to the details of the exemplary embodiments described above and that the invention can be implemented in other specific forms without departing from the spirit or essential features of the invention. Therefore, the embodiments should be considered exemplary and non-limiting in all respects, and the scope of the invention is defined by the appended claims rather than the foregoing description, and it is intended that all variations falling within the meaning and scope of the equivalent elements of the claims be included in the invention. Any reference numeral in a claim should not be considered as limiting the claim to which it relates.

[0043] In addition, it should be understood that although the present specification is described according to implementation modes, not every implementation mode contains only one independent technical solution. This description of the specification is only for the sake of clarity. Those skilled in the art should regard the specification as a whole. The technical solutions in each embodiment may also be appropriately combined to form other implementation modes that can be understood by those skilled in the art.

Claims

1. Intelligent and secure express logistics support system, including the following steps: (1) Order receipt and processing: Customers place orders through the courier company’s official website, APP or third-party e-commerce platform, fill in the recipient information, item details and delivery address, and the system automatically receives the order information and performs preliminary verification, such as address validity and item embargo checks. (2) Goods collection and packaging: Couriers collect goods at the door according to the order information, or use self-service equipment such as smart express lockers and unmanned vehicles to collect the goods. The goods are packaged and affixed with a courier note containing an RFID tag or QR code for subsequent tracking and identification. (3) Cargo tracking and positioning: Through RFID, GPS and other technologies, the system tracks the location and status of cargo in real time to ensure the safety of cargo in transit; IoT sensors are used to monitor environmental parameters such as temperature and humidity of cargo to prevent damage to cargo. (4) Intelligent sorting and loading Intelligent sorting: After the goods arrive at the sorting center, the intelligent sorting system automatically assigns different delivery routes and couriers based on information such as item attributes and delivery address; automated equipment is used to load the goods to improve loading efficiency and accuracy. (5) Intelligent distribution and transportation: Based on big data and artificial intelligence technology, the system plans the optimal distribution route for each transport vehicle to reduce distribution time and cost; based on real-time road conditions and vehicle status, the system dispatches transport vehicles in real time to ensure that goods are delivered on time. Unmanned driving technology: Some high-end logistics systems may use unmanned vehicles for distribution to improve distribution safety and efficiency. (6) Receipt and Signature: The system notifies the recipient of the imminent delivery of the goods through SMS, APP push, etc. After the recipient receives the goods, he / she signs for confirmation through electronic signature or scanning of QR code. (7) Data analysis and optimization: The system collects and analyzes data from the entire logistics process, including order volume, delivery time, transportation cost, etc., to provide logistics companies with comprehensive business insights. Based on the results of data analysis, logistics companies can optimize transportation routes, adjust inventory strategies, improve customer service quality, etc., to improve logistics efficiency and reduce costs. (8) Security assurance and exception handling: Through video surveillance, intrusion detection and other means, the entire express logistics process is monitored to ensure the safety of goods. For abnormal situations that occur during transportation, such as loss or damage of goods, the system can respond quickly and notify relevant parties for processing. (9) Customer Service and Feedback: Provide convenient customer service channels, such as online inquiry and complaint handling, to meet customer needs; collect user feedback, continuously optimize service processes and improve service quality.

2. The intelligent and secure express logistics support system according to claim 1 is characterized by: When implementing the step (1), the information to be sent should be filled in according to the actual situation, and a photo should be taken and uploaded to the filled-in information for archiving, and a pickup time should be agreed with the courier company.

3. The intelligent and secure express logistics support system according to claim 1 is characterized by: In step (2), when the courier comes to pick up the package, or when the courier goes to the courier cabinet to send the package by himself, the whole process must be carried out under video surveillance. For example, when the courier is on the courier, he needs to stand near the courier vehicle, and the courier vehicle is equipped with a camera system. When the courier goes to the courier cabinet to send the package by himself, a full-range camera system is set up at the delivery place of the courier cabinet. Under this condition, the sender displays the goods under the camera for display. The camera system determines whether the goods are consistent by comparing the uploaded information and photos. If they are consistent, the courier takes the goods and packs them under the camera. When the courier sends the package by himself, the delivery system on the courier cabinet delivers the appropriate packaging box according to the size of the package, and the individual packs the package and puts it into the courier cabinet under surveillance.

4. The intelligent and secure express logistics support system according to claim 1, characterized in that: In step (3), when the goods are received, such as when the courier receives them, a camera and a locator are installed on the courier vehicle, and the sender can observe the goods and their location in real time. For those who send the goods by themselves, the sender can also monitor the goods through the APP after the courier picks them up until they are delivered to the courier station.

5. The intelligent and secure express logistics support system according to claim 1 is characterized by: In step (4), when the goods arrive at the express station, the sorting workshop of the express station is also monitored throughout the process. At this time, an inbound notification will be sent to the APP. At this time, the user can observe the sorting of the goods in real time or through playback on the APP until loading.

6. The intelligent and secure express logistics support system according to claim 1, characterized in that: In step (5), after the goods are loaded, a suitable delivery route is first selected according to the delivery address, and a delivery route map and time are simulated and sent to the APP. At the same time, a camera and a locator are also installed in the truck compartment. The camera can also be monitored in real time from the APP. At the same time, the locator will send the driving route to the APP, which is convenient for customers to compare the simulated route and thus monitor the delivery distance.

7. The intelligent and secure express logistics support system according to claim 1, characterized in that: In step (6), when the goods arrive at the sorting station near the delivery address, the sorting station can also perform real-time monitoring. The entire process from unloading the goods from the truck to sorting and loading them onto the courier cart is recorded. When the courier delivers the courier, the courier cart is also equipped with a monitoring locator. The courier then contacts the recipient to deliver the courier to the customer or put the courier into the courier cabinet for self-pickup. Both the transportation process and the placement of the courier into the courier cabinet are carried out under monitoring. When the recipient receives the courier or picks it up at the courier station, he needs to check the courier under monitoring and click "Confirm" after confirming that it is correct. When the courier picks up the courier manually, he also needs to check the courier and click "Confirm" after confirming that it is correct.

8. The intelligent and secure express logistics support system according to claim 1, characterized in that: After the delivery of step (7) is completed, the system will analyze the entire process, such as the courier's service attitude and efficiency, as well as the delivery route and some situations that occurred during the delivery, and optimize them.

9. The intelligent and secure express logistics support system according to claim 1, characterized in that: The step (8) is always carried out under monitoring during the transportation process. After a problem occurs, the customer and the staff of the courier station can self-check the entire process through video information, find the stage where the problem occurred, and thus determine the responsibility for the problem, and then determine the responsibility according to relevant regulations.

10. The intelligent and secure express logistics support system according to claim 1, characterized in that: In step (9), after the delivery is completed, the APP will send the entire monitored video to the user and pop up a scoring sheet. The customer can rate the delivery and give opinions on the APP. The users who participate in the scoring will receive coupons for the next delivery. The opinions put forward by the customers will be recorded and the entire process will be improved.