Order dispatching method and device, nonvolatile storage medium and electronic equipment

CN119962920APending Publication Date: 2025-05-09CHINA TELECOM CORP LTD
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Patent Information

Application Number
CN202510142417.X
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2025-02-08
Publication Date
2025-05-09

AI Technical Summary

Technical Problem

The traditional order assignment method fails to fully consider the proficiency of the installation and maintenance engineers for work orders, resulting in low order assignment efficiency, backlog of work orders, improper skill matching and waste of human resources.

Method used

By obtaining work order information, including work order type and address, determining multiple processors closest to the target geographical location, and performing feature extraction based on the proficiency indicators and idle working hours information of these processors, and using the depth factor machine model to determine the most suitable order assignment object.

Benefits of technology

The proficiency of the installation and maintenance engineers in the order assignment rules is fully considered, the order assignment efficiency is improved, the work order backlog and human resource waste are reduced, and the work order processing quality and customer satisfaction are improved.

✦ Generated by Eureka AI based on patent content.

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Abstract

The invention discloses an order dispatching method and device, a nonvolatile storage medium and electronic equipment. The method comprises the following steps: acquiring work order information; determining a plurality of first objects, wherein the distance between the first objects and a target geographic position indicated by the address information is smaller than a preset distance; determining a proficiency value characteristic distance according to a first proficiency index of the first object and a second proficiency index of the second object; inquiring idle man-hour information of the first object, and determining distance information between the first object and the target geographic position; and performing feature extraction on the skilled numerical value feature distance, the idle man-hour information and the distance information to obtain a target feature, and determining an order sending object corresponding to the target feature based on a depth factorization machine model. According to the method and the device, the technical problem that the work order dispatching efficiency is relatively low due to the fact that the proficiency of installation and maintenance engineers to work orders is not fully considered in related order dispatching rules is solved.
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