Hotel self-service machine remote control system, intelligent management system and medium

Abstract

The invention relates to the technical field of hotel intelligent operation and Internet of Things interaction, in particular to a hotel self-service machine remote control system, an intelligent management system and a medium, the hotel self-service machine remote control system comprises a self-service machine, a server and a mobile terminal, and the self-service machine and the mobile terminal are both connected with the server; wherein the server is at least used for providing a first subscription theme service for the self-service machine, receiving an authorization instruction from the mobile terminal, and pushing the authorization instruction to the corresponding self-service machine according to a first preset routing rule of the first subscription theme service; according to the method and the system, the linkage between the self-service machine and the mobile terminal can be improved, the check-in experience of a user is improved, and the operation cost of a hotel is reduced.

Description

Technical Field

[0001] The present invention relates to the field of hotel intelligent operation and Internet of Things interaction technology, and in particular to a hotel self-service machine remote control system, an intelligent management system and a medium. Background Art

[0002] In the existing technology, in the hotel scenario, the linkage between the self-service machine and the mobile terminal (such as the tablet computer or mobile phone application used by the employees) is poor. In most cases, the self-service machine is only used as an independent device for guests to operate by themselves to complete the basic check-in registration process. The data flow is single, and only supports the transmission of guest check-in result information from the self-service machine to the background server. In addition to checking the updated data in the background, the mobile terminal can hardly directly intervene in the real-time operation of the self-service machine, and it is difficult to flexibly control the self-service machine according to the changing business needs on site.

[0003] In some special circumstances, such as when guest reservation information is incorrect and needs to be adjusted on site, or when group check-ins require batch authorization for quick processing, employees are unable to immediately issue instructions through the mobile terminal to allow the self-service machine to cooperate with the operation. They can only guide guests to the front desk for manual processing, or conduct employee identity authentication authorization on the self-service machine, which reduces check-in efficiency and easily causes guest dissatisfaction. When the background receives a new order or needs to adjust the business process of the self-service machine, due to the lack of real-time two-way communication means, it is impossible to quickly notify the self-service machine to perform the corresponding action, resulting in the self-service machine being unable to respond to the latest business needs in a timely manner. Guests may face the dilemma of waiting for a long time for the self-service machine to update the status before they can continue to process, affecting the service experience.

[0004] In addition, when some temporary failures occur, such as temporary software or hardware failures of the self-service machine during the processing, such as the room card printer fails but can be simply repaired and continued to be used, employees cannot intervene in time on the mobile terminal and can only use other self-service machines to re-enter the processing process, causing the business downtime to be extended, affecting the user experience and correspondingly increasing the hotel's operating costs. Summary of the invention

[0005] In view of the shortcomings of the prior art described above, the purpose of the present invention is to provide a hotel self-service machine remote control system, an intelligent management system and a medium, which can increase the linkage between the self-service machine and the mobile terminal, improve the user's stay experience, and reduce the hotel's operating costs.

[0006] To achieve the above purpose, the present invention adopts the following technical solution.

[0007] The first aspect of the present invention provides a hotel self-service machine remote control system, comprising: a self-service machine, a server and a mobile terminal, wherein the self-service machine and the mobile terminal are both connected to the server; wherein: The server is at least used to provide a first subscription theme service for the self-service machine, and to accept an authorization instruction from the mobile terminal, and to push the authorization instruction to the corresponding self-service machine according to a first preset routing rule of the first subscription theme service; The corresponding self-service machine executes the authorization instruction.

[0008] Optionally, the subscription theme service includes at least a first subscription theme service, a second subscription theme service and a third subscription theme service; wherein: The first subscription theme service includes at least a first preset routing rule, a second preset routing rule and a third preset routing rule, so that the server selects the preset routing rule corresponding to the corresponding first subscription theme service according to the execution instruction of the mobile terminal, and drives the corresponding self-service machine to execute the execution instruction; The second subscription theme service includes at least a first preset routing rule, so that the server selects the first preset routing rule of the corresponding second subscription theme service according to the card-making instruction of the self-service machine, and drives the corresponding self-service machine to parse the card-making instruction; The third subscription theme service at least includes a first preset routing rule, so that the server can push the feedback information of the self-service machine to the corresponding mobile terminal according to the first preset routing rule of the third subscription theme service.

[0009] Optionally, the self-service machine remote control system further includes: a background system, the background system is at least used to share the order information with the mobile terminal information; When the mobile terminal receives the order information, it indexes the order instructions corresponding to the order information, where the order information at least includes the newly generated order information and the newly changed order information; The server receives the order instruction from the mobile terminal, and pushes the order instruction to the corresponding self-service machine according to the second preset routing rule of the first subscription theme service; The corresponding self-service machine executes the order instruction.

[0010] Optionally, the self-service machine remote control system further includes: The server receives the card making instruction from the mobile terminal, and pushes the card making instruction to the corresponding self-service machine according to the third preset routing rule of the first subscription theme service; The corresponding self-service machine executes the card making instruction.

[0011] Optionally, in the self-service machine remote control system, the server is further used to provide a second subscription theme service for the mobile terminal, and to receive a card-making instruction from the self-service machine; After the self-service machine detects that the guest's check-in information registration is completed and the fee payment is confirmed, it sends a card production instruction to the server; The server receives the card-issuing instruction from the self-service machine, and pushes the card-issuing instruction to the corresponding mobile terminal according to the first preset routing rule of the second subscription theme service; The corresponding mobile terminal parses the card-making instruction and sends the card-making instruction to the server.

[0012] Optionally, before the mobile terminal sends the execution instruction to the server, the mobile terminal encapsulates the execution instruction and sends the encapsulated instruction to the server, and the execution instruction includes at least an authorization instruction, an order instruction, a card making instruction and a card making instruction.

[0013] Optionally, the server is further used to provide a third subscription topic service for the mobile terminal, and receive feedback information from the self-service machine, wherein the feedback information is feedback information generated during the execution of the execution instruction of the mobile terminal by the self-service machine; The server receives feedback information from the self-service machine and pushes the feedback information to the corresponding mobile terminal according to the first preset routing rule of the third subscription theme service.

[0014] A second aspect of the present invention provides a hotel intelligent management system, which is applied to hotel management services. The intelligent management system includes the hotel self-service machine remote control system as described in the first aspect of the present invention.

[0015] A third aspect of the present invention provides a hotel self-service machine remote control method, which is applied between at least one group of clients and a user end, and includes: Establishing at least one subscription subject service and corresponding at least one set of preset routing rules for the client and the user end respectively, wherein the client and the user end have an execution relationship generated by the execution instruction; Based on the execution instruction of the user end, the execution instruction is pushed to the corresponding client according to the preset routing rule of the corresponding subscription subject service, so that the corresponding client executes the execution instruction.

[0016] A fourth aspect of the present invention provides a readable storage medium storing a computer program, wherein the computer program is executed by a processor to perform the steps of the method described in the third aspect of the present invention. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required for use in the description of the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For those skilled in the art, other drawings can be obtained based on these drawings without creative work.

[0018] Figure 1 The present invention is a block diagram of a hotel self-service machine remote control system according to a specific embodiment of the present invention.

[0019] Figure 2 It is a block diagram of another hotel self-service machine remote control system according to a specific embodiment of the present invention.

[0020] Figure 3 It is a block diagram of a hotel management system according to a specific embodiment of the present invention.

[0021] Figure 4 The present invention is a flowchart of a remote control method for a hotel self-service machine according to a specific embodiment of the present invention. DETAILED DESCRIPTION

[0022] The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, rather than all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without creative work are within the scope of protection of the present application. In addition, it should be understood that the specific implementation methods described herein are only used to illustrate and explain the present application, and are not used to limit the present application.

[0023] It should be noted that the description order of the following embodiments is not intended to limit the preferred order of the embodiments of the present application. In addition, in the following embodiments, the description of each embodiment has its own emphasis, and for parts not described in detail in one embodiment, reference can be made to the relevant description of other embodiments.

[0024] like Figure 1 As shown, the first aspect of the present invention provides a hotel self-service machine remote control system, including: a self-service machine, a server and a mobile terminal, wherein the self-service machine and the mobile terminal are both connected to the server; wherein: the self-service machine is customer-oriented, specifically a client, and the mobile terminal is employee-oriented, also known as a user terminal or an employee user terminal; The server establishes at least one subscription theme service and corresponding at least one set of preset routing rules for the self-service machine and the user terminal respectively. The client terminal and the user terminal have an execution relationship generated by the execution instruction, for example, the user terminal initiates authorization to the client terminal, allowing the guest who implements the client terminal to skip the conventional verification link, or initiates an order instruction to the client terminal, guiding the guest to select a room type or adjust the length of stay according to the corresponding order information; in addition, there is also a feedback information relationship generated during the execution of the execution instruction between the client terminal and the user terminal, so as to assist the client terminal in sending feedback information related to the execution, such as execution success or failure and (if the execution fails) the reason for the failure, etc.; The server is at least used to provide a first subscription theme service for the self-service machine, and to accept an authorization instruction from the mobile terminal, and to push the authorization instruction to the corresponding self-service machine according to a first preset routing rule of the first subscription theme service; The corresponding self-service machine executes the authorization instruction.

[0025] Specifically, at the self-service machine, the network connection status is automatically detected after startup, and the hotel LAN is connected through the pre-configured network parameters. The assigned static IP address is obtained and bound, and a connection request is initiated to the server. After successful authentication, a long connection state is maintained, and a series of basic theme services are subscribed, such as "system / status" for receiving system operation instruction feedback, and "order / update" for receiving order information update notifications.

[0026] On the mobile side (taking employee Pad as an example), employees log in to a dedicated application. When the application starts, it automatically configures server connection parameters according to employee permissions, connects to the server, and subscribes to a series of basic theme services, such as "machine / control" for sending control instructions to self-service machines, "guest / exception" for receiving guests' exception notifications, and other topics. It also completes employee identity authentication by interacting with the hotel personnel management system to ensure the security and legality of the instruction sending. The hotel personnel management system is an existing system.

[0027] Exemplarily, the server is an MQTT server. When a team checks in or the guest has a high credit rating and enjoys special privileges, the employee enters the guest-related information (such as the team name, the leader's ID number, or the individual guest order number, etc.) in the mobile application interface and clicks the authorization button. The application will publish an authorization instruction to the MQTT server with the subject "auth / [guest identification information]" in the predefined MQTT message format. The server pushes it to the target self-service machine according to the first preset routing rule of the first subscription topic service. After receiving the instruction, the self-service machine immediately adjusts the system permissions to allow the guest to skip some routine verification steps and quickly enter the check-in process.

[0028] Specifically, the subscription topic service and the corresponding preset routing rules play a key role in the self-service machine remote control system, and together build a flexible and efficient message transmission and processing mechanism. The subscription topic service allows different modules in the system (such as self-service machines, mobile terminals, and servers) to subscribe to specific types of messages according to their functions and needs. For example, if an action that requires authorization occurs on the self-service machine, the self-service machine will push out an MQTT message with the guest / auth topic. According to the subscription relationship, MQTT is sent, and the mobile terminal obtains and consumes it, while the preset routing rules define how these messages should be transmitted and processed in the system. For example, when the mobile terminal sends an authorization instruction, the system will accurately push this instruction to the corresponding self-service machine according to the preset routing rules of the first subscription topic service, ensuring that the instruction can quickly and accurately reach the target device and be executed. This mechanism not only improves the response speed and reliability of the system, but also realizes more refined control and management, allowing the entire system to operate more efficiently.

[0029] Preferably, in the present invention, the server and the self-service machine or the server and the mobile terminal can be combined. The present invention only provides a more reasonable implementation method of the automatic machine remote control system. With the advancement of the prior art, those skilled in the art can realize a more concise and efficient system by combining the server and the self-service machine or the server and the mobile terminal.

[0030] like Figure 2 As shown, in one embodiment of the present invention, the subscription theme service at least includes a first subscription theme service, a second subscription theme service and a third subscription theme service; wherein: The first subscription theme service at least includes a first preset routing rule, a second preset routing rule and a third preset routing rule, so that the server selects the preset routing rule corresponding to the first subscription theme service according to the execution instruction of the mobile terminal, and drives the corresponding self-service machine to execute the execution instruction; wherein the execution instruction specifically includes an authorization instruction, an order instruction, a card making instruction and a card making instruction to be executed; The second subscription theme service includes at least a first preset routing rule, so that the server selects the first preset routing rule of the corresponding second subscription theme service according to the card-making instruction of the self-service machine, and drives the corresponding self-service machine to parse the card-making instruction; The third subscription theme service at least includes a first preset routing rule, so that the server can push the feedback information of the self-service machine to the corresponding mobile terminal according to the first preset routing rule of the third subscription theme service.

[0031] Here, the present invention can realize an efficient, flexible and reliable communication mechanism through this method, so that the server can accurately manage and distribute the authorization instructions from the mobile terminal to the corresponding self-service machine. By establishing subscription theme services and preset routing rules for the self-service machine and the mobile terminal respectively, the system can realize the accurate transmission and execution of instructions according to the type of execution instructions and device characteristics, greatly improving the efficiency and accuracy of remote control. This mechanism not only simplifies the system architecture and reduces the complexity of communication, but also enhances the scalability and maintainability of the system. At the same time, it can effectively process authorization instructions and execution feedback, ensure the safety and reliability of self-service machine operations, and thus significantly improve the overall quality and user experience of hotel self-service.

[0032] Please continue reading Figure 1 ,In an embodiment of the present invention, the hotel self-service machine remote control system further includes: a backend system, the backend system is at least used to share the order information with the mobile terminal information; When the mobile terminal receives the order information, it indexes the order instructions corresponding to the order information, where the order information at least includes the newly generated order information and the newly changed order information; The server receives the order instruction from the mobile terminal, and pushes the order instruction to the corresponding self-service machine according to the second preset routing rule of the first subscription theme service; The corresponding self-service machine executes the order instruction.

[0033] Specifically, after the backend system generates a new order (i.e., newly generated order information) or generates an order that is changed due to guest demand (i.e., newly changed order information), the employee views and confirms the order details on the mobile terminal and clicks the push order button. The application encapsulates the order data into a specific format and sends it to the corresponding self-service machine through the mqtt server with the subject "order / push / [self-service machine number]". After receiving the instruction, the self-service machine parses the order, automatically updates the processing flow interface, and guides the guest to perform subsequent operations according to the newly generated order information, such as choosing to change the room type, adjust the length of stay, etc.

[0034] In one embodiment of the present invention, the hotel self-service machine remote control system further includes: The server receives the card making instruction from the mobile terminal, and pushes the card making instruction to the corresponding self-service machine according to the third preset routing rule of the first subscription theme service; The corresponding self-service machine executes the card making instruction.

[0035] In one embodiment of the present invention, in the hotel self-service machine remote control system, the server is also used to provide a second subscription theme service for the mobile terminal, and accept a card-making instruction from the self-service machine; After the self-service machine detects that the guest's check-in information registration is completed and the fee payment is confirmed, it sends a card production instruction to the server; The server receives the card-issuing instruction from the self-service machine, and pushes the card-issuing instruction to the corresponding mobile terminal according to the first preset routing rule of the second subscription theme service; The corresponding mobile terminal parses the card-making instruction and sends the card-making instruction to the server.

[0036] For example, after the guest completes all check-in information registration and fee payment confirmation steps, the employee verifies that everything is correct on the mobile terminal, clicks the card-making instruction button, and the application sends an instruction to the self-service machine with the subject "card / make / [self-service machine number]". After receiving the instruction, the card-making module of the self-service machine immediately starts the card-making process, selects a card from the blank card stock, writes data based on the guest information and the booked room information, completes the room card production, and pops up a prompt to prompt the guest to pick up the card.

[0037] In one embodiment of the present invention, before the mobile terminal sends the execution instruction to the server, the mobile terminal encapsulates the execution instruction and sends the encapsulated instruction to the server, and the execution instruction at least includes an authorization instruction, an order instruction, a card making instruction and a card making instruction.

[0038] In one embodiment of the present invention, the server is further used to provide a third subscription theme service for the mobile terminal, and receive feedback information from the self-service machine, wherein the feedback information is feedback information generated by the self-service machine during the execution of the execution instruction of the mobile terminal; The server receives feedback information from the self-service machine and pushes the feedback information to the corresponding mobile terminal according to the first preset routing rule of the third subscription theme service.

[0039] For example, after receiving various execution instructions from the mobile terminal, the self-service machine immediately performs corresponding operations, such as adjusting permissions, updating orders, starting card making, etc.; on the other hand, it sends execution feedback messages to the mobile terminal through the MQTT server, with "response / [instruction identifier]" as the subject, including execution results (success or failure), reasons for failure (if any) and other detailed information. After receiving the feedback, the mobile terminal informs employees of the execution status of the instructions in the form of pop-up windows, prompt sounds, etc. on the application interface, so that employees can timely understand the response status of the self-service machine and make subsequent decisions.

[0040] like Figure 3 As shown, the second aspect of the present invention provides a hotel intelligent management system, which is applied to hotel management and related management services. The intelligent management system includes a hotel self-service machine remote control system as described in any of the above embodiments.

[0041] like Figure 4 As shown, the third aspect of the present invention provides a hotel self-service machine remote control method, which is applied between at least one group of clients and a user end, comprising: Step S100: establishing at least one subscription theme service and corresponding at least one set of preset routing rules for the client and the user end respectively, wherein the client and the user end have an execution relationship generated by executing instructions; wherein the client end is specifically a self-service machine, and the user end is specifically a mobile end or an employee mobile end; Step S200: Based on the execution instruction of the user end, the execution instruction is pushed to the corresponding client according to the preset routing rule of the corresponding subscription theme service, so that the corresponding client executes the execution instruction.

[0042] Specifically, the subscription theme service includes at least a first subscription theme service, a second subscription theme service and a third subscription theme service; wherein: The first subscription theme service includes at least a first preset routing rule, a second preset routing rule and a third preset routing rule, so that the server selects the preset routing rule corresponding to the corresponding first subscription theme service according to the execution instruction of the mobile terminal, and drives the corresponding self-service machine to execute the execution instruction; The second subscription theme service includes at least a first preset routing rule, so that the server selects the first preset routing rule of the corresponding second subscription theme service according to the card-making instruction of the self-service machine, and drives the corresponding self-service machine to parse the card-making instruction; The third subscription theme service at least includes a first preset routing rule, so that the server can push the feedback information of the self-service machine to the corresponding mobile terminal according to the first preset routing rule of the third subscription theme service.

[0043] In the face of various emergencies, such as temporary changes in orders and special needs of guests, the hotel's self-service machine remote control method allows employees to issue precise instructions to the self-service machine on the mobile terminal to ensure that the self-service machine responds and executes immediately in a short period of time. Compared with traditional methods, the processing time is greatly shortened, effectively ensuring a smooth check-in process and reducing guests' waiting anxiety. Whether it is batch operations for team check-ins, fast services for high-level members, or temporary order adjustments, they can all be achieved through convenient mobile control of the self-service machine, meeting the needs of diverse business scenarios and improving the overall service adaptability of the hotel.

[0044] A fourth aspect of the present invention discloses a readable storage medium storing a computer program, wherein the computer program is executed by a processor to perform the steps of the method described in any one of the above embodiments.

[0045] Computer-readable storage media may include: any entity or device capable of carrying a computer program, a recording medium, a USB flash drive, a mobile hard disk, a magnetic disk, an optical disk, a computer memory, a read-only memory (ROM), a random access memory (RAM), and a software distribution medium, etc. A computer program includes a computer program code. The computer program code may be in source code form, object code form, an executable file, or some intermediate form, etc. A computer-readable storage medium may include: any entity or device capable of carrying a computer program code, a recording medium, a USB flash drive, a mobile hard disk, a magnetic disk, an optical disk, a computer memory, a read-only memory (ROM), a random access memory (RAM), and a software distribution medium, etc.

[0046] Any process or method description in a flowchart or otherwise described herein may be understood to represent a module, segment or portion of code that includes one or more executable instructions for implementing the steps of a specific logical function or process, and the scope of the preferred embodiments of the present invention includes alternative implementations in which functions may not be performed in the order shown or discussed, including performing functions in a substantially simultaneous manner or in the reverse order depending on the functions involved, which should be understood by those skilled in the art to which the embodiments of the present invention belong.

[0047] The logic and / or steps represented in the flowchart or otherwise described herein, for example, can be considered as an ordered list of executable instructions for implementing logical functions, which can be embodied in any computer-readable medium for use by an instruction execution system, apparatus or device (such as a computer-based system, a system including a processing module or other system that can fetch instructions from an instruction execution system, apparatus or device and execute instructions), or used in combination with these instruction execution systems, apparatuses or devices.

[0048] The above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit the same. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that the technical solutions described in the aforementioned embodiments may still be modified, or some of the technical features may be replaced by equivalents. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A hotel self-service machine remote control system, characterized in that: include: A self-service machine, a server and a mobile terminal, wherein the self-service machine and the mobile terminal are both connected to the server; wherein: The server is at least used to provide a first subscription theme service for the self-service machine, and to accept an authorization instruction from the mobile terminal, and to push the authorization instruction to the corresponding self-service machine according to a first preset routing rule of the first subscription theme service; The corresponding self-service machine executes the authorization instruction.

2. The hotel self-service machine remote control system according to claim 1, characterized in that: The subscription theme service at least includes a first subscription theme service, a second subscription theme service and a third subscription theme service; wherein: The first subscription theme service includes at least a first preset routing rule, a second preset routing rule and a third preset routing rule, so that the server selects the preset routing rule corresponding to the corresponding first subscription theme service according to the execution instruction of the mobile terminal, and drives the corresponding self-service machine to execute the execution instruction; The second subscription theme service includes at least a first preset routing rule, so that the server selects the first preset routing rule of the corresponding second subscription theme service according to the card-making instruction of the self-service machine, and drives the corresponding self-service machine to parse the card-making instruction; The third subscription theme service at least includes a first preset routing rule, so that the server can push the feedback information of the self-service machine to the corresponding mobile terminal according to the first preset routing rule of the third subscription theme service.

3. The hotel self-service machine remote control system according to claim 1, characterized in that: The self-service machine remote control system further includes: a background system, the background system being at least used to share order information with the mobile terminal information; When the mobile terminal receives the order information, it indexes the order instructions corresponding to the order information, where the order information at least includes the newly generated order information and the newly changed order information; The server receives the order instruction from the mobile terminal, and pushes the order instruction to the corresponding self-service machine according to the second preset routing rule of the first subscription theme service; The corresponding self-service machine executes the order instruction.

4. The hotel self-service machine remote control system according to claim 1, characterized in that: The self-service machine remote control system further includes: The server receives the card making instruction from the mobile terminal, and pushes the card making instruction to the corresponding self-service machine according to the third preset routing rule of the first subscription theme service; The corresponding self-service machine executes the card making instruction.

5. The hotel self-service machine remote control system according to claim 4, characterized in that: In the self-service machine remote control system, the server is also used to provide a second subscription theme service for the mobile terminal, and accept a card-making instruction from the self-service machine; After the self-service machine detects that the guest's check-in information registration is completed and the fee payment is confirmed, it sends a card production instruction to the server; The server receives the card-issuing instruction from the self-service machine, and pushes the card-issuing instruction to the corresponding mobile terminal according to the first preset routing rule of the second subscription theme service; The corresponding mobile terminal parses the card-making instruction and sends the card-making instruction to the server.

6. The hotel self-service machine remote control system according to any one of claims 1 to 5, characterized in that: Before the mobile terminal sends the execution instruction to the server, the mobile terminal encapsulates the execution instruction and sends the encapsulated instruction to the server, wherein the execution instruction at least includes an authorization instruction, an order instruction, a card making instruction and a card making instruction.

7. The hotel self-service machine remote control system according to any one of claims 1 to 5, characterized in that: The server is further used to provide a third subscription theme service for the mobile terminal, and to receive feedback information from the self-service machine, wherein the feedback information is feedback information generated during the execution of the execution instruction of the mobile terminal acquired by the self-service machine; The server receives feedback information from the self-service machine and pushes the feedback information to the corresponding mobile terminal according to the first preset routing rule of the third subscription theme service.

8. A hotel intelligent management system, applied to hotel management services, characterized in that: The intelligent management system includes the self-service machine remote control system as described in any one of claims 1-7.

9. A hotel self-service machine remote control method, applied between at least one group of clients and user terminals, characterized in that: include: Establishing at least one subscription subject service and corresponding at least one set of preset routing rules for the client and the user end respectively, wherein the client and the user end have an execution relationship generated by the execution instruction; Based on the execution instruction of the user end, the execution instruction is pushed to the corresponding client according to the preset routing rule of the corresponding subscription subject service, so that the corresponding client executes the execution instruction.

10. A readable storage medium storing a computer program, characterized in that: The computer program is used by a processor to execute the steps of the method as claimed in claim 9.

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